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Shearer's is a leading contract manufacturer and private label supplier in the snack industry in North America. Headquartered in Massillon, Ohio, Shearer's has 17 state-of-the-art, geographically diverse manufacturing facilities in Ohio, Texas, Arkansas, Arizona, Minnesota, Pennsylvania,  Virginia, Iowa, Ontario and Alberta, Canada, including one of the industry's first Leadership in Energy and Environmental Design platinum LEED certified facilities in Massillon, Ohio. The Company is known for producing the highest quality snacks in assorted flavors and sizes, including kettle cooked potato chips, traditional potato chips, tortilla chips, cheese curls and other extruded snacks, and corn chips, as well as cookies, crackers, and wafers.
<h2>Project Engineer</h2>
The Project Engineer’s responsibility is to manage capital and R&amp;M investment projects relating to the company's fixed assets. This could involve the relocation and optimizing of the existing fixed asset base and/or the purchase of new fixed assets. It will extend from the initial conceptual studies through to project closeout. This position is based in Perham, MN.
Essential Job Duties
<ul>
<li>Defining project tasks, develop and manage full scale project plans and changes to achieve project objectives.</li>
<li>Encourage all team members to drive their efforts towards a "low cost, highly efficient" operation which meets the business needs. To take the lead in driving good Hygienic Engineering, in the design and execution of the project, and ensure the implementation meets Good Manufacturing Practices (GMP) and safety standards, Food Safety &amp; Quality standards, OSHA, and Value Engineering Analysis (VEA) studies.</li>
<li>Plan and schedule project timelines, track project deliverables and budgets using appropriate project management tools.</li>
<li>Provide direction and support to project team and coordinate efforts to resolve issues, monitor and report on progress to all stakeholders.</li>
<li>Identify and report risks based on budget or timelines throughout duration of each project and recommend remediation plans as needed.</li>
<li>Interface with customer base on project requirements/timings, providing cost and resource estimates along with project timelines.</li>
<li>Create Project Charter and Summary timelines at project inception to ensure customer base agrees upon project scope and timeline.</li>
<li>Actively participate in Long Term Capital Planning, Automation Priorities, and Operation collaboration meetings, to provide insight and leadership to the engineering team.</li>
<li>Broad technical foundation of engineering/project management concepts to ensure solid understanding of technical initiatives.</li>
<li>Communicate effectively with Engineering, contractors, production personnel and management on a day-to-day basis.</li>
<li>Partner with and support the maintenance team on a day-to-day basis.</li>
</ul>
Knowledge Skills &amp; Abilities 
<ul>
<li>Excellent requirements gathering skills and the ability to map those requirements into standard solutions.</li>
<li>Ability to multi-task and work as a member of a team or individually.</li>
<li>Robust design mentality.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Detail oriented, able to multitask and meet deadlines.</li>
<li>Exceptional teamwork and people skills.</li>
<li>Strong change management skills and ability to influence decision makers.</li>
<li>Ability to communicate at all levels of the organization and thrive in a cross-functional environment.</li>
<li>Project management skills which include experience in organizing, planning, and executing large-scale projects from vision through implementation, involving internal personnel, contractors, and vendors</li>
<li>Ability to analyze project needs and determine resources needed to meet objectives.</li>
</ul>
Qualifications
<ul>
<li>Bachelor’s degree in engineering, or related discipline OR a combination of education and experience.</li>
<li>Minimum 2 years of experience and achievement in a technical field with a project engineering background or internship.</li>
<li>Project Management and Process Engineering experience within the food and dairy, cosmetic, pharmaceutical or consumer products industry is a plus.</li>
</ul>
We Offer a Feast of Benefits
Medical, Dental, Vision, Life, Flexible Spending Account, Retirement Savings Plan with Match, Short Term Disability, Long Term Disability, Group Critical Accident Insurance, Group Critical Illness Insurance, Employee Assistance Plan and numerous opportunities to volunteer in the communities in which we operate.
You will be considered for employment in our inclusive workplace
Because at Shearer’s, we are committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, protected veteran status, or any other characteristic protected by law.
This is your invitation to apply now!
Note: Shearer’s does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Shearer’s is not responsible for any fees related to unsolicited resumes.
[Maintenance]
#hlmg

Product Development and Strategy Manager

Maintenance Project Engineer, Snack Food Mfg.

Shearer's is a leading contract manufacturer and private label supplier in the snack industry in North America. Headquartered in Massillon, Ohio, Shearer's has 17 state-of-the-art, geographically diverse manufacturing facilities in Ohio, Texas, Arkansas, Arizona, Minnesota, Pennsylvania,  Virginia, Iowa, Ontario and Alberta, Canada, including one of the industry's first Leadership in Energy and Environmental Design platinum LEED certified facilities in Massillon, Ohio. The Company is known for producing the highest quality snacks in assorted flavors and sizes, including kettle cooked potato chips, traditional potato chips, tortilla chips, cheese curls and other extruded snacks, and corn chips, as well as cookies, crackers, and wafers.
<h2>Production Supervisor - End-of-week Night Shift 7:00PM - 7:00AM Wednesday/Thursday/Friday + every other Saturday</h2>
Your seat at the table
The Production Supervisor position is responsible for leading employees in a manufacturing environment, including accountability for the achievement of all safety, quality, customer service, productivity, throughput, cost and continuous improvement objectives through both individual and team contributions.  Production Supervisor is accountable for providing clear direction, leadership, and support to direct reports through empowerment, teamwork, coaching, and on-the-job assignments. This is being done as the organization transforms into a Continuous Improvement and Lean environment.  
<ul>
<li>Directs employees and plant floor activities to achieve a consistent and high-quality product</li>
<li>Ensures that behaviors, practices and the work environment support a safe workplace by enforcing safety and sanitation rules and principles</li>
<li>Ensure compliance with all Federal, State and Company regulatory requirements</li>
<li>Maintains positive employee relations, including participating in evaluation and training of hourly personnel</li>
<li>Tracks employees’ work performance and attendance to ensure performance metrics are met, including resolving issues in a timely manner</li>
<li>Utilizes metrics/data to evaluate and improve work processes, as well as maintain line related system and regulatory documentation </li>
<li>Collaborate with other supervisors and cross-functional teams to coordinate operations and activities within or between departments</li>
<li>Plans and establishes work schedules</li>
</ul>
What you bring to the table
<ul>
<li>4 year degree in a related, business or technical field such as food science, operations management, or engineering</li>
<li>2-5 years of experience in a production management or supervision role, preferably in the food processing industry</li>
<li>In some cases, education and experience may be substituted for the degree. </li>
</ul>
We Offer a Feast of Benefits
Medical, Dental, Vision, Life, Flexible Spending Account, Retirement Savings Plan with Match, Short Term Disability, Long Term Disability, Group Critical Accident Insurance, Group Critical Illness Insurance, Employee Assistance Plan and numerous opportunities to volunteer in the communities in which we operate.
You will be considered for employment in our inclusive workplace
Because at Shearer’s, we are committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, protected veteran status, or any other characteristic protected by law.
This is your invitation to apply now!
Note: Shearer’s does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Shearer’s is not responsible for any fees related to unsolicited resumes.
[Production]
#hlmg

Production Supervisor - Nights

Plant Operations Team Leader

About the Role:
CrowdStrike is looking for a Senior Software Engineer to join our growing Endpoint Protection Content Development (EPPC) team which focuses on security related endpoint development on Windows, macOS, and Linux.
The Endpoint Protection Content Development (EPPC) team is a central part of CrowdStrike’s mission - “We Stop Breaches."  In EPPC, we implement strategies and processes that detect and prevent suspicious or malicious behavior. Our goal is to automatically stop the bad guys where possible, and to provide useful visibility and guidance to security analysts when new previously unknown adversarial activity occurs. We research attacker behavior to understand their tools and techniques, and we build capabilities to detect and prevent malicious activity. Our detection strategies are often performed directly on the endpoint, but are also executed in the cloud and may utilize a hybrid strategy combining aspects of both environments.  This ability to leverage a variety of tools across the CrowdStrike stack allow us to accomplish our detection goals while balancing local resource utilization and false positives for our customers.
As a software engineer within the EPPC team you will be focused on the analysis and development of detections for Linux based attack techniques across supported Linux versions.  You’ll work collaboratively to implement these detections within the Falcon sensor which is a lightweight agent that observes system activity, recognizes malicious behavior, provides on-box prevention capability, and sends relevant security related data and telemetry to the Falcon cloud.  We're looking for smart people who want to be challenged and take ownership of what they build.
What You'll Do: 
<ul>
<li>
Design and build detection logic and systems leveraged across teams within CrowdStrike to detect cyber attackers and stop breaches.
</li>
<li>
Extend our existing codebase and test suites utilizing C++, Python, and other tools as appropriate.
</li>
<li>
Brainstorm, define, and build collaboratively across multiple teams.
</li>
<li>
Build elegant, robust, and reliable solutions for complex technical problems in both user and kernel space.
</li>
<li>
Be passionate about learning, and champion the newest technologies &amp; tricks with others, raising the technical IQ of the team.
</li>
<li>
Deliver and accept feedback with grace and courtesy.
</li>
<li>
Troubleshoot issues within the product when necessary, assisting customer support.
</li>
<li>
Leverage your understanding of engineering best practices, including topics like secure coding, testing paradigms, effective peer code reviews, logging, and resilient architecture patterns, to ensure that our code is clean.
</li>
<li>
Be an energetic ‘self-starter’ with the ability to take ownership and be accountable for deliverables, both individually and when leading a team.
</li>
</ul>
What You'll Need: 
<ul>
<li>
5+ years of experience with either:
<ul>
<li>
Reverse engineering, threat detection, and malware analysis; and an interest in on-device development, or
</li>
<li>
Designing, building, and delivering high-quality software in C/C++ with an interest in security.
</li>
</ul>
</li>
<li>
Low-level OS knowledge of Linux operating system internals, components, APIs, and design.
</li>
<li>
Team player – able to communicate, collaborate, and work effectively in a globally distributed team.
</li>
</ul>
Preferred Qualifications:
<ul>
<li>
Prior security experience, particularly in exploit and vulnerability analysis.
</li>
<li>
Prior experience working with kernel space and multi-threaded concurrent systems development in any of our supported platforms, with an interest in growing skills in all of them.
</li>
<li>
Prior development or testing experience with python.
</li>
<li>
Prior experience delivering software via agile processes.
</li>
</ul>
#LI-DG1
#LI-NT1
#LI-Remote

Sr. Software Engineer - Linux Detections (Remote)

<h3>Job Description</h3>
Overview Tekwissen Group, is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is to one of Our clients who is a global leader in analytical testing, deliver a comprehensive portfolio of complete solutions - systems, software, consumables, and on-site and online services - with one overarching purpose: to help make the world healthier, cleaner, and more sustainable. Job Title: Customer Support Engineer Duration: 6 Months Location: Los Angeles, CA, 90039Job Type: Contract Work Type: Onsite Job Description:
<ul>
<li>Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. </li>
<li>Checks out and approves operational quality of system equipment. </li>
<li>Instructs customers in the operation and maintenance of the system. </li>
<li>Serves as company liaison with customer on administrative and technical matters for assigned projects. </li>
<li>Interprets customers' needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. </li>
<li>This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. </li>
<li>This job provides customer support. </li>
</ul>
TekWissen Group is an equal opportunity employer supporting workforce diversity.

Customer Support Engineer

JobsRUs.com. is seeking to hire a Customer Support Engineer for our client in Irvine, CA! Benefits Available! Weekly Pay! $71.42/Hour
Looking for any candidate with electro-hydraulic servo valve experience or aerospace experience in Georgia relatively close to Dublin (Macon, Savannah, or Atlanta)
The person will have to visit Dublin site many times so must be able to drive to the site.
Background The function of the Contract Customer Support Engineer (CCSE) is to interface with both the customer and the OEM divisions (CFCD and MFCD) to solve technical issues related to the product supplied by the OEM to the customer, including investigation activity into field failures of the product. The requirements for the Contract Customer Support Engineer are in accordance with client published job description/roles and responsibilities for Customer Support Engineering (CSE) and will report directly into the SSO (Services and Support Operations division) Engineering team located in Irvine, California (SSO-Irvine). Considering the specific tasks described below, this SOW prevails in comparison to the job description/roles and responsibilities tasks.
Primary project: SSO-Irvine Support. The primary role of the CCSE will be to support SSO-Irvine engineering team with failure investigation activity for the Gulfstream G650 flight control system bill of materials. The product line is produced in Irvine, California and Ogden, Utah. Subcomponent investigation support may also be required in other non-specified locations. All activity shall be directed by the SSO-Irvine engineering team and the CCSE is not required to be on-site and may support SSO-Irvine remotely. Additional special project: CSD-Dublin Support. The Control Systems Division in Dublin, Georgia (MFCD-Dublin) does not have a responsible CSE to support investigations and customer product line issues. The CCSE will also be tasked to support the CSD-Dublin product line on an as needed basis. Support of the MFCD-Dublin product line shall be directed by the SSO-Irvine engineering team.
Scope of Work The CCSE will be responsible for the following Day to Day activities: Failure analysis report (FAR) Coordination and responsibility for EHSV investigations with local Repair Station and OEM engineering, creation of Rcard work instructions, witnessing tests, work with CFCD-Ogden and SSO-Irvine to correlate EHSV failures with top assembly events and documentation of activities associated with the FAR at component or sub-component level, as necessary (FAR writing) Seller Engineering Memo (SEM) support Aid in or be responsible for the creation of SEMs Support FAR Telecoms Participate in both client and Gulfstream FAR meetings as required. Update client FAR Tracker Update the internal FAR tracker as required. Dublin product line support, other investigations, and customer visits Provide on-site support at the MFCD-Dublin location as requested. Note that this will encompass more than G650 product support and may cross all product lines, including Commercial and Military products. Report activity and progress Provide status as requested. Visits to MFCD-Dublin facility To perform activities above, especially 1 and 4, is anticipated to be 3 days in a week in schedule to be agreed with Repair Station and Operations. Support related to Stratoflex division products Respond customer inquiries and coordinate investigations with OEM and Quality engineering teams. Work to be performed remotely (it can be in client Dublin facility or from home) Business travel may be required when interfacing with SSO-Irvine, MFCD-Irvine, CFCD-Ogden, Gulfstream, and Stratoflex. Note that MFCD Dublin support is being defined as a commute and not business travel. Business travel is anticipated to account for one domestic travel every 2 months.
Level and Period of Performance: Anticipate 3 days of 8 hours per week (minimum of 24 hours) with a potential to go to 30 hours weekly for a minimum of 6 months’ time span (to be eventually extended unless CCSE provides written notification of intent to not extend 30 days prior the extension date). Note that mentioned hours are not a hard weekly limit. There will be weeks that will be necessary to expand the hours or require less hours. This will be discussed on case by case, and if both parties agree on, as needed basis.

<h3>Job Description</h3>
Salary: $80,000-$98,000 (annually)
Customer Support Engineer

What does it take to be successful at Safran Federal Systems?

Accountability: We hold ourselves to high standards instilling trust in those we work with.
Innovation: We love to develop and implement creative solutions!
Fun: We are at our best having fun and we bring the best out of each other.
Agility: Our business, strategies and our people are ready to adapt to evolving needs of our markets.
Commitment: We persevere in all situations.
Continuous Improvement: We are curious and we always demonstrate the desire to improve results and challenge the status quo.
Global Collaboration: We pride ourselves on personal excellence through global collaboration, communication, and team achievement!

What you’ll be doing as a Customer Support Engineer:

We are looking for a Customer Support Engineer to serve as the focal point for customers in providing post-sales support. As a key member of our cross-functional team, you will have comprehensive technical knowledge in our products and services while also providing valuable input to our R&amp;D, Product Management, and Sales teams. We offer a fast-paced work environment with opportunity for growth. We place a high value on self-motivation and getting things done to deliver Customer Delight
What Success Looks Like:
<ul>
<li> Ownership of reported customer issues and accountability to see problems through to resolution, ensuring a high degree of customer satisfaction</li>
<li> Diagnose, troubleshoot and document technical issues a customer is experiencing to identify hardware and software solutions to resolve product/system issues</li>
<li> Guide customers through installation challenges as needed</li>
<li> Understand customer use case and implementation of our product/solution into their environment by asking targeted questions to quickly understand the root of the problem</li>
<li> Accountability to meet contractual obligations as dictated in customer purchase orders</li>
<li> Prompt and accurate feedback to customers through a series of actions (phone, email, in person) until technical issue is resolved.</li>
<li> Lead disposition and repair of returned equipment and document all pertinent information related to returned material (RMA).</li>
<li> Analyze data and report on trends (Product, Use Case, )</li>
<li> Key contributor to FAQ and knowledge-based articles while identifying opportunities for improvement (application notes, design changes, training, etc.)</li>
<li> Provide technical education and documentation to customers, sales, partners, and peers</li>
<li> On-site troubleshooting with Customer and other vendors</li>
<li> Properly escalate unresolved issues to appropriate internal teams</li>
<li> Be the internal customer voice to investigate the issue with additional functions as necessary</li>
<li> Develop and enhance customer relationships such that Safran Federal Systems is viewed as a partner to our customers</li>
</ul>

Knowledge, Skills &amp; Abilities We’re Looking For:

<ul>
<li> Technical knowledge in one or more of the following areas:
<ul>
<li> GNSS Domain and related knowledge of common analog/RF systems</li>
<li> Time and Frequency Servers/Systems (Safran, Orolia, Spectracom, Brandywine, Microchip, )</li>
</ul>
</li>
<li> PTP/NTP</li>
<li> Rest API</li>
<li> Accurate timing solutions (setup, install, debug, design, SW/HW, )</li>
<li> Controlled Radiation Pattern Antennas (CRPA)</li>
<li> Phase Coherent Radio Frequency (RF) Systems</li>
<li> Signals of Opportunity (SoOP)</li>
<li> Navigation Kalman Filters</li>
<li> GPS, GNSS Simulators (Safran, Talen-X, Orolia, Spirent, Lab Sat, CAST, IFEN, )</li>
<li> Knowledge of common analog/RF impairments encountered in GNSS and wireless systems</li>
<li> Familiarity of common operating systems (Linux, Windows, ) with knowledge in server systems and networking- ethernet, routers and switches, servers, SNMP, fiber optics, a plus</li>
<li> Strong verbal and written communication skills to deliver detailed information to customers at all levels within the business</li>
<li> Excellent interpersonal skills with ability to serve as a liaison between customers and internal stakeholders</li>
<li> Ability to work independently and collaboratively with a cross functional team</li>
<li> Self-starter, confident, committed, and enthusiastic</li>
<li> Ability to take initiative, multi-task, and adjust to dynamic priorities</li>
<li> Strong analytical and problem-solving skills</li>
<li> Ability to proficiently use MS Office (Outlook, Word, Excel, and PowerPoint)</li>
<li> Experience with Python or other computer program languages</li>
</ul>

Requirements:

<ul>
<li> BS Degree in an Engineering, IT or other technical discipline</li>
<li> Previous work experience in Customer Support, R&amp;D, Applications, Sales of technical products</li>
<li> Plus: Experience with Position, Navigation, Timing</li>
<li> Prior experience working with Aerospace, Defense, and Government customers</li>
<li> Experience using Customer Relationship Management and ERP tools, including SalesForce</li>
<li> DOD Security clearance or eligibility for clearance</li>
<li> Position is based in Rochester, NY, occasional travel (up to 25%) to visit customers, channel partners, and various company locations</li>
</ul>

Some of “the Good Stuff”:

<ul>
<li> Annual Bonus Opportunity</li>
<li> Medical, Dental, Vision, Health Savings Account, Flexible Spending Account</li>
<li> Paid Time Off</li>
<li> 401k Retirement Program with Employer Match</li>
<li> Gym Membership Reimbursement</li>
<li> Tuition Reimbursement Program</li>
<li> Employee Career Development</li>
<li> Flexible working arrangements</li>
<li> Excellent culture</li>
</ul>

About Safran Federal Systems

Safran Federal Systems has been awarded a Top Workplaces 2023 honor by Rochester Top Workplaces, ranking #1 in the Small Business category in Rochester, NY.

In 2022, Safran acquired Orolia, now Safran Trusted 4D, the world leader in Resilient PNT. At the intersection of critical infrastructure and national defense, Safran Trusted 4D solutions govern and protect the integrity of systems that shape the world. In early 2019, Orolia Defense and Security spun off as a separate entity from its parent company Orolia, with the mission of providing resilient Positioning, Navigation and Timing (PNT) solutions and custom engineering services to U.S. Government agencies, U.S. Defense organizations, and their contractors.
Safran Federal Systems operates as a proxy-regulated company, Free of Foreign Ownership, Control, or Influence (FOCI). As such, Safran Federal Systems is approved to work on the full spectrum of U.S. Government classified and unclassified projects and is positioned to support strategic partnerships in the development of key PNT technologies for the defense market.
Safran Federal Systems is an equal opportunity employer who does not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any protected category. We encourage veterans and people with disabilities to apply.

Please note this description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

<h3>Job Description</h3>
Salary: $56,400.00 to $103,000.00 Annual
Customer Support Engineer 

The XYPRO Customer Support Engineer is a sociable individual that enjoys problem solving and helping others. Join XYPRO Technology, a global provider of Mission Critical Security solutions where you will provide technical support to our global blue-chip customer base. As our customers’ touchstone to XYPRO, you resolve technical issues, answer general questions, research complex topics and provide how-to guidance on our suite of cybersecurity &amp; database management solutions. 
This role reports to the Senior Manager of Customer Support.

Essential Functions:
<ul>
<li>Troubleshoot and resolve customer reported issues for XYPRO’s cybersecurity products</li>
<li>Analyze customer provided data such as logs, traces and debugging details  </li>
<li>Document reported product defects and customer enhancement requests</li>
<li>Provide timely and professional responses to technical issues reported by customers and team members</li>
</ul>
<ul>
<li>Participate in User Acceptance Testing to ensure product quality</li>
<li>Contribute to creation and maintenance of Knowledge Base articles </li>
</ul>

Position Requirements:
<ul>
<li>Minimum 3 years customer support experience</li>
<li>Strong written and verbal communication skills</li>
<li>Experience troubleshooting MS Windows applications and basic networking issues</li>
<li>Experience with HPE NonStop systems </li>
<li>Provide after hours, on-call support (included in rotation after initial 90-day training).</li>
<li>General cybersecurity knowledge and experience a plus</li>
<li>Linux/Unix, Salesforce and JIRA experience a plus</li>
</ul>

XYPRO, a well-known cybersecurity software and solutions brand within the HPE NonStop community is headquartered in the beautiful foothills of Simi Valley. Our responsibility to a high-profile, international customer-base means you’ll participate in a fast-paced, results-driven environment meeting deadlines and celebrating exciting wins! Full-time, U.S. based employees enjoy excellent Healthcare, Dental, Vision, 401K, generous vacation time, paid parental leave, summer ½ day Fridays, regular company celebrations, and are encouraged to take their birthday off!

*No outside recruiters

<h3>Job Description</h3>
Who are we?
Oxa is enabling the transition to self-driving vehicles through an initial focus on the most commercially advanced sector; the autonomous shuttling of goods and people.We are home to some of the world’s leading experts on autonomous vehicles, creating solutions such as Oxa Driver, equipping vehicles with full self-driving functionality; Oxa MetaDriver, using Generative AI to accelerate and assure the safety of deployments; and Oxa Hub, a set of cloud-based offerings for autonomous fleet management. Our technology is being deployed across the UK and the U.S, and we’re partnering with a fast-growing ecosystem of operators, vehicle OEMs and equipment makers serving autonomous transportation globally as it advances. 
Based in Oxford, and with offices in Canada and the U.S, Oxa was founded in 2014 and is growing rapidly (350+ ‘Oxbots’ to date). Our purpose is to change the way the Earth moves, through an uncompromising focus on safety, efficiency and explainability of our AI approaches. The company has attracted $225 million from leading investors so far, with $140 million raised in the last Series C funding round in January 2023.
Your Role
As a Customer Support Engineer within the Support team, you will play a critical role in providing technical support and guidance to our customers. You will be responsible for troubleshooting, diagnosing and resolving customer issues while ensuring a high level of customer satisfaction. This role requires a combination of technical expertise, problem-solving skills, communication skills, empathy, a proactive attitude and a passion for customer service excellence. 
Responsibilities
<ul>
<li>Provide technical support and resolve customer requests via email, phone, and other communication channels.</li>
<li>Qualify incoming requests, including technical issues, questions, requests and other inquiries. </li>
<li>Prioritise requests with the appropriate level of urgency, and follow the appropriate procedure to address them in a timely and effective manner.</li>
<li>Diagnose and troubleshoot software, hardware, and network issues.</li>
<li>Guide customers through diagnostic and resolution procedures in a clear and concise manner.</li>
<li>Collaborate with different internal teams to identify and resolve issues.</li>
<li>Provide feedback on customer needs and product enhancements.</li>
<li>Develop and maintain a deep understanding of the company’s products and services.</li>
<li>Document customer interactions, issues and solutions for future reference and knowledge sharing.</li>
<li>Create and maintain customer FAQs and Knowledge Base articles.</li>
</ul>
Requirements
What you need to succeed:
<ul>
<li>Recent experience in technical support, customer service or similar role.</li>
<li>Experience diagnosing and debugging complex systems (Grafana, Prometheus, Cloud Operations Suites, etc)</li>
<li>Familiar with Linux/Unix environments and CLIs</li>
<li>Outstanding problem-solving and analytical skills.</li>
<li>Strong communication skills, both verbal and written, with an ability to explain complex technical issues in simple terms.</li>
<li>Customer-oriented attitude with a passion for providing exceptional service.</li>
<li>Ability to work independently and collaboratively, and manage multiple priorities in a fast-paced environment.</li>
<li>Willingness to work in different shifts and participate in on-call schedules. </li>
</ul>
Extra kudos if you have:
<ul>
<li>An understanding of computer vision, mobile autonomy or LiDAR data processing.</li>
<li>A degree (or equivalent experience) in Engineering/Robotics/Computer Science or related subject, or equivalent work experience</li>
</ul>
Benefits
We provide:
<ul>
<li>Competitive salary, benchmarked frequently</li>
<li>Hybrid working arrangements</li>
<li>PTO 25 days </li>
<li>United Healthcare Medical Insurance - we cover 95% with 5% employee contribution</li>
<li>401k Retirement plan with Safe Harbour </li>
<li>Life Assurance</li>
<li>AD&amp;D Insurance</li>
<li>Short and Long Term Disability Insurance</li>
<li>Dental and Vision - Fully funded for you and Oxa will contribute 50% of costs for dependants</li>
</ul>
The base salary for this position is expected to be between $45,000 - 51,000 USD per year. However, base pay offered may vary depending on factors such as skills alignment, industry knowledge and location.
This role requires flexibility to cover a shift rotation.
Our Culture:
We promote an open and inclusive culture that empowers our Oxbots to bring their whole, authentic selves to work every day. Oxa is proud to be an inclusive organisation and, as such, we require all team members within our recruitment process to understand and deploy best practices focused on de-biasing the whole recruitment cycle.We also apply a neuro inclusive lens to our recruitment process and want each potential Oxbot to enjoy the best experience possible for them. Please share with us any individual needs or reasonable adjustments we may need to make in advance of commencing the interview process with us.
Learn more about our culture here.
Why become an Oxbot?
Our team of experts in computer science, AI, robotics and machine learning is world-class, and together they’re solving the most exciting and important technological challenges of our times.
But as well as smarts, Oxbots have heart. Our diverse, multi-cultural crew is guided by a shared vision to bring the myriad benefits of autonomy to our customers and partners. And in a company that celebrates uniqueness as much as skill and experience, they do it with energy, conviction and a healthy dose of excitement, too.
If you are bold, creative and hyper skilled, come and create the future of autonomy with us at Oxa.

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