field_job_occupational_field_parents_all

job_organization_name

field_job_employment_type

FedEx Freight
Supervisor - Operations
$53,753.00 - $69,342.00 / year
Belmont, NH
Begin your career with the FedEx Team and be a part of one of the most well-known and reliable companies in the world.
 In this role, you will lead, manage, educate and develop employees to ensure all shipments are moved on time and damage free.  You will also assist customers with rate quotes, claim information and setting appointment; monitor actual performance data and gather information for reporting; ensure all OS&amp;D is identified and processed properly; perform administrative functions as required.

Qualifications:
<ul>
<li>       High school diploma or equivalent</li>
<li>       Ability to travel as needed</li>
<li>       Good written, verbal and interpersonal communication skills </li>
<li>       Thorough knowledge of LTL Industry, DOT Rules and Regulations, OSHA Laws, Hazardous Materials Regulations, NMFC and Tariff Rules, as well as company policies and procedures, preferred</li>
<li>       Ability to work independently and as part of a team</li>
<li>       Multi-task oriented and possess good organizational skills</li>
<li>       Proficiency with MS Office and internet</li>
</ul>

Benefits:
<ul>
<li>       Medical, dental, vision, prescription insurance</li>
<li>       Disability and life insurance</li>
<li>       401K with company match</li>
<li>       Credit union</li>
<li>       Weekly Pay</li>
<li>       Direct deposit</li>
<li>       Flex-spending acct for medical and dependent care</li>
<li>       8 paid holidays annually</li>
<li>       Paid personal/sick time</li>
<li>       Paid vacation time</li>
<li>       Tuition reimbursement</li>
<li>       Stock purchase plan</li>
<li>       Wellness Programs</li>
</ul>

Interested candidates may submit their resume through the ‘Apply’ button or <a href="https://careers.fedex.com/freight/jobs/RC708293?lang=en-us&amp;previousLocale=en-US" target="_blank">https://careers.fedex.com/freight/jobs/RC708293?lang=en-us&amp;previousLocale=en-US</a>

This position is ideal for: Warehouse Managers – Warehouse Supervisors – Operations Managers – Shipping Managers – Logistics Managers – Transportation Managers who work for local or regional carriers, Amazon, UPS or FedEx.
As a member of the FedEx Corp. family of companies, FedEx Freight is a leading U.S. provider of next-day and second-day regional LTL freight services.
Equal Opportunity Employer, including disabled and veterans

Supervisor - Operations

Founded in 1923, The Yarco Companies, is a full-service, multi-family real estate firm that delivers highly specialized Property Management Services, and focuses primarily on Affordable Housing. To learn more about our company visit <a href="http://www.yarco.com" target="_blank">www.yarco.com</a>.
Yarco is an equal opportunity employer and does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, pregnancy, sexual orientation, or physical or mental disability. In compliance with the Immigration Reform and Control Act of 1986, we will hire only U.S. citizens and aliens lawfully authorized to work in the United States (if the position is or will be one which is subject to U.S. law).
Position Purpose:
This safety sensitive position will assist and work with the Maintenance Supervisor and Community Manager to perform the necessary repairs and preventive maintenance throughout the entire property.  This position is responsible for maintenance of the residential apartment homes, public space, outside grounds and equipment.
Each community location has pre-designated office hours which this position will need to accompany to ensure community operations are functioning effectively.
Key Contributions:
Property Appearance/Upkeep: Keep the property in a neat, clean, and well-maintained condition. Daily exterior and interior inspections of the community to assure.   Cross utilization of Groundkeeper duties may be required.
Appliance Maintenance: Trouble-shoot, diagnose and correct minor failures to air conditioning and heating units.  Repair minor electrical and plumbing problems.
Make Ready:  Responsible for bringing units up to market ready condition in accordance to company standards.  Some painting may be required.
Laundry room: Maintain laundry rooms to guidelines of the company.
Pool Maintenance (if applicable): Completion of daily chemical inspections, maintenance and cleaning to meet city codes and company standards.
Customer Service: Ensure that the property meets and exceeds company standards for resident satisfaction and is available for on-call emergencies (i.e., snow removal) per Community Manager's request.
Perform other duties as needed.
Essential Mental Alertness Requirements:
<ul>
<li>Work in a constant state of alertness and safe manner</li>
<li>Ability to perform tasks involving high levels of cognitive function and judgment</li>
<li>Not mentally or physically impaired from any cause that can adversely affect ability to safely and competently perform the duties of the position</li>
<li>Ability to take prompt and appropriate response to operating conditions</li>
<li>Ability to work in an unfatigued state</li>
<li>Ability to accurately gauge lengths of time and distance</li>
<li>Ability to quickly store and recall instructions in one’s short-term memory </li>
<li>Ability to concentrate</li>
<li>Ability to cope with sudden changes in surrounding and/or emergency situations and/or alarms</li>
<li>Demonstrated caring, committed and concerned attitude about safety</li>
</ul>
Position Requirements:
Education:  High school diploma or GED required. Pool certification preferred; prefer HVAC certification, boiler certification if appropriate.
Experience:  One year maintenance experience in residential property experience.
Physical &amp; Cognitive: Frequent standing and walking, as well as occasional sitting. Ability to lift, push, pull, and carry up to 110 pounds.  Occasional squatting, reaching, stooping, climbing stairs/ladders, and balancing.
If job includes or may include driving for company business:
<ul>
<li>Driver must have a valid driver’s license and acceptable motor vehicle record with company insurance carrier</li>
<li>Driver must have reliable means of transportation</li>
<li>Driver must have the ability to be insurable at standard rates for driving.</li>
<li>Driver must provide proof of personal auto liability insurance when using vehicles for company business</li>
</ul>
To be hired, candidates will be required to successfully complete a background investigation, drug screen, and a physical demand analysis; when applicable.

Maintenance Technician

This recruitment has been reopened for additional applicants and will remain open until filled. If you have already applied for recruitment #171-2024-3, you do not need to reapply. New applicants are encouraged to submit applications as soon as possible as this recruitment may close at any time without further notice.
Marion County Health and Human Services is looking for a positive, adaptable, and collaborative Clinical Supervisor to work in the Adult Behavioral Health team! This position will be responsible for oversight and support of clinical teams that provide outpatient treatment and support services to individuals who are diagnosed with serious mental illnesses. An ideal candidate would have experience providing clinical and administrative supervision of behavioral health staff, be committed to fostering morale, and have excellent communication skills. Marion County Health and Human Services offers great benefits, training, and advancement opportunities. If you want to be part of a dynamic supervisory team, while supporting our staff in delivering high quality behavioral health services, submit your application today!
For those relocating from outside of Oregon, we provide the following relocation package (requires a 2-year employment commitment):
<ul>
<li>Up to $3,000 reimbursement of moving expenses</li>
<li>Relocation bonus in the amount of $3,000 (prorated based on FTE) as a one-time payment upon proof of Oregon residency</li>
</ul>
GENERAL STATEMENT OF DUTIES Provides leadership and manages limited scope of services within one small to mid-sized service area or one large program area within the health department behavioral health divisions. Responsibilities include supervision of other clinical supervisory staff, program staff as well as financial and operational performance of the service or program.
SUPERVISION RECEIVED Works under the general supervision of a health program manager or program supervisor who assigns and oversees work, establishes goals and reviews results obtained for overall effectiveness and for meeting department and county objectives.
SUPERVISION EXERCISED Exercises full supervision for clinical supervisory, professional, technical and support staff. May also supervise interns and volunteers.
Typical Duties - Duties include, but are not limited to the following
<ul>
<li>Provides clinical consultation to staff through case staffing and observation of clinical work. Provides feedback to staff for professional development. Provides personnel and performance management, including staff recruitment and hiring; new employee orientation; and ongoing training. Provides performance evaluations and initiates progressive discipline.</li>
<li>Responsible for direct services including: monitoring customer service delivery and work processes; ensures compliance with payer requirements; monitors staff workload and productivity; develops/implements policies and procedures; addresses quality improvement needs; conducts staff time studies and sets work parameters. Provides input on program development. May provide direct services, on call by telephone, and backup support.</li>
<li>Provides administrative support to service area; monitors and approves leave time; initiates personnel actions, purchasing; addresses risk management/employee safety; implements county and department policy. Ensures that any communication from their service area, representing the Health Department, is of a professional nature.</li>
<li>Participates fully as a member of the Marion County Health and Human Services leadership team and the Adult Behavioral Health Supervisor team as a supportive, reliable, positive, collaborative, and professional team member. Provides for team development: how team members work together, conflict resolution; and delegation of hand-offs. Resolves personnel conflicts in an effective and helpful manner. Effectively manages change by acting s as a "lead change agent" with teams. Maintains a positive attitude with leadership that conveys a clear direction of services, involving staff input and inspiring confidence and trust.</li>
<li>Assists in communication and coordinating services with other agencies; acts as Health Department representative on interagency committees; provides liaison with state agencies; develops partnerships; coordinates services across agencies and markets services.</li>
<li>Tracks client service data, including fidelity measures, utilization, client satisfaction, and outcomes. Identifies service gaps. Documents servcies to meet OARs, CCO, and Health Department requirements. Assists in monitoring contract/grants performance to assure compliance with requirements including developing service report and proposals.</li>
<li>Performs other job duties as assigned by your supervisor. </li>
</ul>
Response Level 1: In the event of an emergency, employee makes a reasonable effort to report to work. Employee may be required to perform duties outside of their regularly assigned duties. Employee may be requested to work an extended or flexible schedule. Due to regular assignment, employee may be assigned a leadership role in the provision of essential services or response functions. Staff at this response level must complete Incident Command System 100, 700, 200, and 800 on-line or in-person training. 
Requirements for the Position
EXPERIENCE AND TRAINING
<li>Bachelor's degree in a specific, professional health field related to the position and five years of responsible, professional experience in the field related to the position; OR</li>
<li>Master's degree in a specific, professional health field related to the position and three years of responsible, professional experience in the field related to the position; AND</li>
<li>Two years of supervisory experience; OR</li>
<li>Any satisfactory combination of work, education, training, or experience relevant to the position, as determined by Marion County.</li>
SPECIAL REQUIREMENTS
<ul>
<li>Must be either 1) licensed by the Oregon Board of Licensed Professional Counselors, 2) licensed by the Oregon Board of Licensed Social Workers or 3) credentialed or registered through the Mental Health and Addiction Counseling Board of Oregon (MHACBO) as a Qualified Mental Health Professional (QMHP) within the first 30 days of employment. Applicants may be required to pass a practical knowledge and skills assessment as part of the interview process.</li>
<li>The finalist for this position will be required to pass a criminal history background check; however, conviction of a crime may not necessarily disqualify an individual for this position.</li>
<li>Must possess a current driver's license in the applicant's state of residence and an acceptable driving history. Marion County will obtain a copy of the driving record for all qualified applicants from Driver and Motor Vehicle Services and review the driving record according to the Marion County policy and procedure for Driving on County Business. The policy can be found at: <a href="http://apps.co.marion.or.us/APAP/" target="_blank">http://apps.co.marion.or.us/APAP/</a>.</li>
<li>Must possess and maintain proof of personal automobile liability insurance, at a minimum, in the amount required by Oregon Law (ORS Chapter 806) as may be required to utilize personal vehicle.</li>
<li>This position may be subject to the following: Must not be excluded from participation in the federal health care programs (Medicaid, Medicare and other federally funded programs that provide health benefits); AND must not be excluded from participating in federal procurement (Federal Acquisition Regulation) and non-procurement activities (Executive Order No. 12549).</li>
<li>This is a safety sensitive/special needs position. Final candidates selected for this position will be required to pass a pre-employment drug screen, including testing for marijuana. The Marion County Drug and Alcohol Use and Testing Policy can be found at: <a href="http://apps.co.marion.or.us/APAP/policy.aspx?p=policy&amp;pid=518" target="_blank">http://apps.co.marion.or.us/APAP/policy.aspx?p=policy&amp;pid=518</a>.</li>
<li>This assignment is not represented by a union.</li>
<li>This is a full-time position, which is not eligible for overtime.</li>
<li>Typical Work Schedule: Monday through Friday, 8:00 am - 5:00 pm, with flexibility depending upon the needs of the department and program.</li>
</ul>
KNOWLEDGE, SKILLS, AND ABILITIES Working knowledge of principles and practices of individual and group counseling; case management methodology; behavioral modification; analysis and assessment; evidence-based practices and implementation of interventions of treatment and protocols; principles of clinical ethics, confidentiality and privacy; community resources and referral services; techniques in clinical supervision; and service monitoring practices. Principles in related health services; State of Oregon Administrative Rules related to specialized health service area(s); public health administration; health integration practices; supervision and performance management.
Skills to apply service and treatment theories related to specific behavioral/mental health field(s) within various levels of skill, difficulty and complexity; diagnose, evaluate and implement treatment plans and monitor client progress toward established goals; analyze, evaluate and treat social, psychological, and physical factors affecting clients and their families; negotiate, compromise, facilitate, problem solve and provide conflict resolution; coach, mentor and train individuals and teams; develop and implement policies and procedures; effectively communicate both orally and in writing.
Ability to perform independently in a fast paced, team based environment; lead and supervise other clinical supervisors and lead staff; interpret and apply pertinent provisions of Federal, State and County statues, rules and regulations related to the program services overseen; oversee service planning, coordination, utilization of resources, promote intended goals and outcomes; support continuous quality improvement efforts; establish and maintain effective working relationships with employees countywide, clients, government agencies, community groups/partners, and the public. 
PHYSICAL REQUIREMENTS Operates a motor vehicle; sees using depth perception; stands; sits; moves about the work area; climbs 1 floor of stairs; lifts, pushes, pulls and carries items weighing up to 10 lbs.; operates a keyboard; speaks clearly and audibly; reads a 12-pt. font; hears a normal level of speech; on rare occasion will work in uneven areas.
Additional Information and/or Attachments
We offer the following retention bonus, prorated based on FTE:
<ul>
<li>$3,000 bonus after six months of continuous employment</li>
<li>$3,000 bonus after twelve months of continuous employment</li>
</ul>
We offer tuition assistance for employees interested in professional development towards a profession in behavioral health.
<ul>
<li>Up to $7,500 to reimburse for tuition, licensure and/or other educational expenditures. According to the Marion County Administrative policies regarding tuition payments. The policy can be found at: Marion County Tuition Payment Policy 303</li>
</ul>
Marion County offers a generous benefits package to regular employees working 50% or more of the regularly scheduled work week and their eligible dependents. Temporary employees and part-time regular employees working less than 50% of the regularly scheduled work week are not eligible for benefits.
For a summary of benefits, click here. For a complete and detailed overview of the benefits package for management and supervisory employees, click here, and select Management Benefits from the left menu or Management Employees from the page links. 
Benefits are defined based on position and are approved by the Marion County Board of Commissioners.

Clinical Supervisor 2 - Adult Behavioral Health - Relocation Offered

<h3>Job Description</h3>
If you are looking to provide top retail banking performance and service excellence in an upbeat positive setting Monday through Friday, we are looking for you!
Bank of Marin, voted by our employees as one of the "Best Places to Work" in the North Bay Business Journal, is looking for an eager, energetic and friendly Full Time Customer Service Supervisor to work at our Capitol Mall Branch in Sacramento. 
The Customer Service Supervisor must be proficient in providing prompt, courteous, and efficient customer service. The Customer Service Supervisor is responsible for the work direction and coordination of staff within the branch. Works directly with the Branch Manager to provide support in operational areas as needed in the branch or branches. Effectively sell and service the Bank's products and make qualified referrals to bank partners.
Professional Experience: Prefer 3-5 years previous banking experience, including 1-2 years as a supervisor (or) mastery of all Customer Service Representative functions.
Educational Experience: Associate's degree (A.A.) or 4 year college diploma; general supervision experience and sound organizational skills; or equivalent combination of education and experience.
The hiring pay range for this position is $24.66 to $35.04. In addition to the pay range listed, all bank positions are eligible for incentive compensation, which varies based on role. The pay rate for a successful applicant depends on a variety of factors including but not limited to geographic location, work experience, education, and/or skill level.
The Bank of Marin is a growing public company with career advancement opportunities. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, a retirement savings plan with employer matching opportunity, bank paid employee stock ownership plan, tuition reimbursement, employee volunteer program and more. Additional details about total compensation and benefits will be provided during the hiring process.
Bank of Marin is an equal opportunity employer. EOE AA M/F/Vet/Disability

Customer Service Supervisor

<h3>Job Description</h3>
Salary: $17.00 - $18.50
Full Time

$17.00 - $18.50

Customer Service Supervisor 1

<ul>
<li>Permanent Position</li>
<li>30 or more hours per week on average</li>
<li>Health, dental, vision, life, and short-term disability insurance </li>
<li>401K Retirement Package with up to 4% employer match </li>
<li>Paid Vacation and Personal Time</li>
<li>Training and Scholarships up to $1,000 per term </li>
<li>Premium Pay increase of .50¢/hour for all eligible employees working any hours on Saturday-Sunday, and weekdays before 6 am, or after 7 pm</li>
</ul>


Position Overview

<ul>
<li>Give Reviews</li>
<li>Operate Liquor Store check stand and </li>
<li>Operate Western Union Station</li>
<li>Operate a check stand</li>
<li>Bag and carry out groceries</li>
<li>Bottle room service</li>
<li>Assure the front end is continuously moving customers through</li>
<li>Front End Leads will also be responsible for keeping their assigned areas clean and full of supplies or products.
Essential Job Functions: * Itemize and total customer merchandise selection at the checkout counter, using the cash register, and accept purchase payment. * Pack customer purchases in bags or cartons. * Transport packages to customers' vehicles. * Answer customers' questions about merchandise and advise customers on merchandise selection. * Handle bottle returns, and customer service calls in the bottle room. * Clean check-stands or assigned areas, and fill supplies.
Non-essential Job Functions: * Occasionally take inventory or examine merchandise to identify items to be reordered or replenished. * May stock shelves with new or transferred merchandise.
Requirements: * Money handling skills and basic math to process cash and credit card transactions. * Clear communication skills to engage with employees, customers, and vendors. * Customer and Personal Services Knowledge of principles and processes for customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. * Service Orientation to actively look for ways to help people. * Mathematics knowledge of arithmetic applications
Other Skills/Abilities * Social Perceptiveness to be aware of others' reactions and understanding why they react as they do. * Coordination to adjust actions in relation to others' actions. * Time Management to manage one's own time and the time of others. * Information Ordering to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations) * Deductive Reasoning applies general rules to specific problems to produce answers that make sense. * Problem Sensitivity to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. * Active Listening ' Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. * Oral Comprehension to listen to and understand information and ideas presented through spoken words and sentences. * Oral Expression to communicate information and ideas in speaking so others will understand.
Physical Requirements: * Trunk Strength to use abdominal and lower back muscles to support the necessity of repeated movements in the workplace.
</li>
</ul>
NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the organization's ongoing needs.

Customer Service Supervisor 1

<h3>Job Description</h3>
Customer Service Supervisor
Location: Lehi, UT
Are you ready to lead a team that plays a pivotal role in transforming lives and revolutionizing healthcare? Serenity, a leader in healthcare technology, is seeking a dynamic and mission-driven Customer Service Supervisor. Our mission is to empower individuals to take back their lives from challenging health issues through cutting-edge treatments. We're looking for a leader who has a track record of driving exceptional results in a customer-centric call center environment.
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.
Key Responsibilities:
<ul>
<li>Utilize data-driven insights to oversee intricate processes.</li>
<li>Manage performance metrics, policies, and procedures.</li>
<li>Identify opportunities for enhancing customer service protocols and collaborate with the internal stakeholders.</li>
<li>Provide invaluable coaching, constructive feedback, and conduct performance evaluations.</li>
<li>Lead and inspire a high-performing customer care team, fostering a productive and achievement-oriented environment.</li>
</ul>
Key Qualifications:
<ul>
<li>1-3 years of proven customer service supervisor experience.</li>
<li>Background in high-volume customer service leadership or call center operations.</li>
<li>Proficiency in identifying, coaching, and measuring core competencies and performance metrics.</li>
<li>Genuine passion for supporting individuals facing mental health challenges.</li>
<li>Demonstrated ability to make sound decisions amidst competing priorities.</li>
<li>Exceptionally organized with an acute attention to detail.</li>
<li>Driven and self-motivated.</li>
<li>Exceptional customer service, communication, problem-solving, and de-escalation skills.</li>
<li>Comfortable engaging with professionals at all levels.</li>
</ul>
Why Serenity: At Serenity, we offer more than just a job. We provide:
<ul>
<li>Comprehensive insurance coverage (90% premium covered by Serenity)</li>
<li>Clear paths for growth and advancement</li>
<li>Competitive compensation (DOE)</li>
<li>No cold calling or sales involved</li>
<li>Generous PTO plus 10 major holidays off</li>
<li>401K retirement plan</li>
<li>Employee Referral Program</li>
<li>And much more!</li>
</ul>
 About Serenity:
Serenity is at the forefront of healthcare technology, leveraging state-of-the-art medical devices to provide patients with long-term success, even after other treatments have fallen short. Grounded in evidence-based research and supported by proven results, we are committed to helping individuals reclaim their lives through a groundbreaking technological approach to healthcare. Join us in making a meaningful impact on the lives of those we serve. 
Powered by JazzHR
DxMlMO8geZ

<h3>Job Description</h3>
Customer Service Supervisor
Location: Atlanta-Sandy Springs, GA
Are you ready to lead a team that plays a pivotal role in transforming lives and revolutionizing healthcare? Serenity, a leader in healthcare technology, is seeking a dynamic and mission-driven Customer Service Supervisor. Our mission is to empower individuals to take back their lives from challenging health issues through cutting-edge treatments. We're looking for a leader who has a track record of driving exceptional results in a customer-centric call center environment.
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.
Key Responsibilities:
<ul>
<li>Utilize data-driven insights to oversee intricate processes.</li>
<li>Manage performance metrics, policies, and procedures.</li>
<li>Identify opportunities for enhancing customer service protocols and collaborate with the internal stakeholders.</li>
<li>Provide invaluable coaching, constructive feedback, and conduct performance evaluations.</li>
<li>Lead and inspire a high-performing customer care team, fostering a productive and achievement-oriented environment.</li>
</ul>
Key Qualifications:
<ul>
<li>1-3 years of proven customer service supervisor experience.</li>
<li>Background in high-volume customer service leadership or call center operations.</li>
<li>Proficiency in identifying, coaching, and measuring core competencies and performance metrics.</li>
<li>Genuine passion for supporting individuals facing mental health challenges.</li>
<li>Demonstrated ability to make sound decisions amidst competing priorities.</li>
<li>Exceptionally organized with an acute attention to detail.</li>
<li>Driven and self-motivated.</li>
<li>Exceptional customer service, communication, problem-solving, and de-escalation skills.</li>
<li>Comfortable engaging with professionals at all levels.</li>
</ul>
Why Serenity: At Serenity, we offer more than just a job. We provide:
<ul>
<li>Comprehensive insurance coverage (90% premium covered by Serenity)</li>
<li>Clear paths for growth and advancement</li>
<li>Competitive compensation (DOE)</li>
<li>No cold calling or sales involved</li>
<li>Generous PTO plus 10 major holidays off</li>
<li>401K retirement plan</li>
<li>Employee Referral Program</li>
<li>And much more!</li>
</ul>
 About Serenity:
Serenity is at the forefront of healthcare technology, leveraging state-of-the-art medical devices to provide patients with long-term success, even after other treatments have fallen short. Grounded in evidence-based research and supported by proven results, we are committed to helping individuals reclaim their lives through a groundbreaking technological approach to healthcare. Join us in making a meaningful impact on the lives of those we serve. 
Powered by JazzHR
2U7aAn3Djq

<h3>Job Description</h3>
Customer Service Supervisor
Location: Provo, UT
Are you ready to lead a team that plays a pivotal role in transforming lives and revolutionizing healthcare? Serenity, a leader in healthcare technology, is seeking a dynamic and mission-driven Customer Service Supervisor. Our mission is to empower individuals to take back their lives from challenging health issues through cutting-edge treatments. We're looking for a leader who has a track record of driving exceptional results in a customer-centric call center environment.
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.
Key Responsibilities:
<ul>
<li>Utilize data-driven insights to oversee intricate processes.</li>
<li>Manage performance metrics, policies, and procedures.</li>
<li>Identify opportunities for enhancing customer service protocols and collaborate with the internal stakeholders.</li>
<li>Provide invaluable coaching, constructive feedback, and conduct performance evaluations.</li>
<li>Lead and inspire a high-performing customer care team, fostering a productive and achievement-oriented environment.</li>
</ul>
Key Qualifications:
<ul>
<li>1-3 years of proven customer service supervisor experience.</li>
<li>Background in high-volume customer service leadership or call center operations.</li>
<li>Proficiency in identifying, coaching, and measuring core competencies and performance metrics.</li>
<li>Genuine passion for supporting individuals facing mental health challenges.</li>
<li>Demonstrated ability to make sound decisions amidst competing priorities.</li>
<li>Exceptionally organized with an acute attention to detail.</li>
<li>Driven and self-motivated.</li>
<li>Exceptional customer service, communication, problem-solving, and de-escalation skills.</li>
<li>Comfortable engaging with professionals at all levels.</li>
</ul>
Why Serenity: At Serenity, we offer more than just a job. We provide:
<ul>
<li>Comprehensive insurance coverage (90% premium covered by Serenity)</li>
<li>Clear paths for growth and advancement</li>
<li>Competitive compensation (DOE)</li>
<li>No cold calling or sales involved</li>
<li>Generous PTO plus 10 major holidays off</li>
<li>401K retirement plan</li>
<li>Employee Referral Program</li>
<li>And much more!</li>
</ul>
 About Serenity:
Serenity is at the forefront of healthcare technology, leveraging state-of-the-art medical devices to provide patients with long-term success, even after other treatments have fallen short. Grounded in evidence-based research and supported by proven results, we are committed to helping individuals reclaim their lives through a groundbreaking technological approach to healthcare. Join us in making a meaningful impact on the lives of those we serve. 
Powered by JazzHR
YJKAdQIdsk

<h3>Job Description</h3>
Position Objective:
Leads the day-to-day operations of the Consumer Product Support Team.  Manages various methods of Consumer Customer Contact across multiple platforms.  Trains and coaches the team members of the Product Support team.  Drives Consumer Customer Experience improvements.  SAP Key User and point of contact.
Accountabilities:
<ul>
<li>Manages all day-to-day tasks related to the Product Support team, including but not limited to:  Phone coverage, customer emails, chat, NPS, online Q&amp;A and Product Reviews, return order processing, credit card order processing etc</li>
<li>Supervising and supporting the Product Support Team.  Interviews, trains and coaches team members.  Supports team members with difficult customer situations or advanced troubleshooting. </li>
</ul>
Product Support Team Objectives:
<ul>
<li>Delegates day to day tasks in an effort to focus on Customer Experience enhancements and further develop team members.</li>
</ul>
<ul>
<li>Leads and drives improvements to the Consumer Customer Experience, including NPS.</li>
<li>Actively participates in NPD teams and projects. Responsible for ensuring the team is prepared for Product Launches with product training, and supported with manuals and service parts.</li>
<li>Represents the team across functions as the Voice-of-the-Customer</li>
<li>Undertakes and drives projects to completion that support the function of the Consumer Product Support Team.</li>
</ul>
Support Continuous Improvement:
<ul>
<li>Is a leader of the Customer Centricity core value, is a customer advocate, and drives 100% customer satisfaction.</li>
<li>Other duties and projects as assigned</li>
</ul>
Relationship to others:
<ul>
<li>Direct supervision of 5+ Product Support team members.  </li>
<li>Responsible for creating and maintaining positive lines of communication across many functions including; Customer Service, Marketing, Engineering, Product Management, Quality, and Procurement.  </li>
</ul>
Dimensions of Position:
Fosters a positive team atmosphere focused on coaching and developing team members.  Drives a customer-focused mentality aimed at keeping customers satisfied.  Is a reliable, dependable, and willing leader in which the team can turn to for assistance.  Seeks out and demands support from other teams, so that the team can offer world class Product Support.  Is empowered to lead the team and make decisions.  A project and task focused position addressing the needs of the team, enhancing the Customer Experience, and growing the influence of the Product Support team throughout the organization. 
Knowledge, Skills, and Abilities:
*Education
<ul>
<li>Associate Degree in a business-related field or equivalent experience.</li>
</ul>
*Experience
<ul>
<li>Minimum 5 years of customer service experience or related role.  Supervisory experience is a plus.</li>
</ul>
 *Skills/Abilities Required
<ul>
<li>Customer Centric attitude</li>
<li>Excels at time management and delegation</li>
<li>Excels with organizational skills</li>
<li>Focused and Independent</li>
<li>Advanced communication skills.  Written and spoken.  </li>
<li>Demonstrated ability to persuade, influence, and gain cooperation across teams</li>
<li>Requires intermediate computer skills including Microsoft Word, Excel, and Powerpoint, Outlook etc. </li>
<li>SAP Experience</li>
<li>Requires active listening, speaking, teamwork, and multitasking skills.</li>
<li>Must be service oriented with the willingness to actively look for ways to help people.</li>
<li>Mechanical aptitude with good visualizing skills</li>
</ul>

<h3>Job Description</h3>
Summary/Objective: This individual is responsible for coaching and developing the customer service team for continuous improvement in their overall performance. Directly manages a limited number of key accounts. Accountable for adhering to and promoting company core values by performing duties in a manner consistent with being a team leader and driving customer service principles while supporting the company's continued growth.
Essential Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Responsible for supporting the operation, including, but not limited to the following activities:
<ul>
<li>Participates in hiring entry-level customer service employees.</li>
<li>Trains new employees in the company's customer service policies, procedures, and best practices.</li>
<li>Organizes and oversees the schedules and work of assigned staff.</li>
<li>Conducts performance evaluations that are timely and constructive.</li>
<li>Handles discipline and termination of employees as needed and in accordance with company policy</li>
<li>Lead CSR team to ensure orders are received into the Trinium system, check on port availability, identify &amp; alert the team if there are any issues, process orders and ensure information is relayed to the customers via the system</li>
<li>Train, lead, and mentor a team of CSRs. </li>
<li>Set priorities for the team to ensure task completion and performance goals are met.</li>
<li>Develop written protocols and processes (SOPs) for the team to follow.</li>
<li>Make sure the profiles are set Correctly with regards to free time both at the port and out.</li>
<li>Process orders, modifications, and information flow.</li>
<li>Manage incoming emails</li>
<li>Answer customer questions (typically via the CSR team).</li>
<li>Work with Ocean Terminals to ensure container problems are addressed, and that information is recorded correctly in the system.</li>
<li>Provide documentation as needed for accounting to properly process or dispute charges</li>
<li>Provides motivational and developmental leadership to the customer service team on a daily basis to enhance overall performance.</li>
<li>Drives and facilitates the order fulfillment process in a manner that creates customer intimacy and builds and maintains positive, effective relationships with customers.</li>
<li>Maximize efficiency through the roll-out of system-driven solutions to minimize the opportunity for manual mistakes – Push for uploads and EDI setups.</li>
<li>Monitors and analyzes quote efficiency and conversion and adherence to margin guidelines.</li>
<li>Communicates and ensures that standard operating procedures and established company guidelines are being followed consistently within the customer service function.</li>
<li>Serves as an interdepartmental liaison between customer service, warehouse, delivery, sales, and Senior Management in order to resolve customer-related issues while enhancing organizational efficiency.</li>
<li>Drives and monitors service standards and continuously pursues improved customer satisfaction.</li>
<li>Develops, refines, and implements Customer Service procedures and policies to ensure adherence to company guidelines.</li>
<li>Monitor unfinished transactions and manage transaction status to ensure the system reflects promptly.</li>
<li>Performing additional duties where needed.</li>
</ul>
Work Environment:
<ul>
<li>While performing the duties of this job, the employee will work in the office for most of the day, occasionally walking to the warehouse/ Yard environment. The employee is occasionally exposed to fumes or airborne particles. The employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level is usually low in the office and moderate outside of the office.</li>
</ul>
Physical Demands:
<ul>
<li>Prolonged periods were sitting at a desk and working on a computer.</li>
<li>Must be able to lift up to 15 pounds at a time.</li>
<li>Occasional bending, reaching overhead.</li>
</ul>
Core Behaviors:
<ul>
<li>Servant Leadership</li>
<li>Passion for Excellence</li>
<li>Integrity</li>
<li>Resilient</li>
<li>Intense Safety Focus</li>
<li>Trust</li>
</ul>
Required Education and Experience
<ul>
<li>High school diploma or GED and over two years' related experience.</li>
<li>Experience in a transportation/logistics environment is required </li>
<li>Must have experience with LA/LB ports</li>
<li>Knowledge of Transportation Management Systems (TMS), preferably Trinium. </li>
<li>Knowledge of Microsoft Office/Outlook/ Excel.</li>
<li>Have excellent oral and written communication skills</li>
<li>Excellent data entry skills. Ability to pay close attention to detail for typing, filing, sorting, and proofing.</li>
<li>Must be able to be professional at all times and flexible with changing situations.</li>
<li>Must be able to communicate effectively orally and in writing</li>
</ul>
Quik Pick Express, LLC is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws. This commitment extends to all aspects of Quik Pick Express' employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.  
Powered by JazzHR
MzNP0Ytt5s

25,908 customer-service-supervisor Jobs