<h3>Job Description</h3>
Job Description
**This is a hybrid position. Applicants must be able to commute and work in our Midvale, UT office at least two days per week. Applicants who do not live within driving distance of Midvale, UT will not be considered.**
Job Summary:
Customer Advocates are responsible for assisting business partners and policy holders by phone, chat and email with policy questions and changes. In addition, you will be working with new business applications and renewal policies in our state-of-the-art policy system to confirm risk eligibility and direct underwriting activities, as needed. You will be a critical part in taking Bamboo and its image to the next level in this position.
Duties/Responsibilities:
· Provide customer service to business partners and policy holders.
· Represent Bamboo Insurance to all clients by ensuring top-notch customer experience.
· Navigate new business applications and renewals on policy system.
· Collaborate with team members to assist in complex customer requests, as needed.
· Perform other related duties as assigned.
Required Skills/Abilities:
· Ability to apply business rules to make sound decisions on potential property risks.
· Strong verbal and written communication skills.
· Proven success in a fast-paced / multi-task work environment.
· Excellent time management skills.
· Proactive problem-solving skills.
· Proven ability to work in a team environment.
· Professional and friendly demeanor.
Required Education and Experience:
· Prior Customer Service experience in a call center environment.
Preferred Requirements:
· Property and Casualty License.
Physical Requirements:
· Prolonged periods of sitting at a desk and working on a computer.
Bamboo is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.

Customer Service Advocate

<h3>Job Description</h3>
Job Description
"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".
Job&nbsp;Title: Customer Service Advocate
Location:&nbsp;Columbia SC 29223
Duration: 06&nbsp;Month Contract&nbsp;
Pay Range is $17/hr. to 18/hr. on W2
Job&nbsp;description:
<ul>
<li>Provides prompt, accurate, thorough and courteous responses to all complex customer inquiries. Inquiries are typically non-routine and require deviation from standard screens, scripts, and procedures.&nbsp;</li>
<li>Performs research as needed to resolve inquiries. 65% Responsible for accurate and timely response to complex telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research.&nbsp;</li>
<li>Maintain all departmental productivity, quality and timeliness standards. 15% Initiate corrective actions, process adjustments, or perform other research to resolve inquiries.&nbsp;</li>
<li>Evaluate inquiries to identify underlying causes and implement actions to prevent future issues. Coordinate with other departments to resolve problems.&nbsp;</li>
<li>10% Provide feedback to management regarding customer issues. Maintain accurate records concerning issues. Follow through on complaints until resolved or report to management as needed.&nbsp;</li>
<li>5% Maintain knowledge of procedures and policies. Assist with process improvements by recommending improvements in procedures and policies.&nbsp;</li>
<li>5% Assist with the training of new employees and cross training of coworkers.</li>
</ul>
Skills:
<ul>
<li>Strong oral and written communication skills.</li>
<li>Proficient in spelling, punctuation, and grammar. Strong organizational, analytical, and customer service skills. Ability to handle high stress situations. Basic business math proficiency.</li>
<li>Ability to handle confidential or sensitive information with discretion.</li>
<li>Ability to learn and operate multiple computer systems effectively and efficiently.</li>
<li>Required Software and Other Tools: Microsoft Office.</li>
<li>Preferred Skills and Abilities: Ability to persuade, negotiate or influence. Preferred Software and Other Tools: Knowledge of database software.&nbsp;</li>
</ul>
Education:
<ul>
<li>Required Education: High School Diploma or equivalent Required&nbsp;</li>
<li>Work Experience: 2 Years Customer service or claims processing experience OR Bachelor's Degree in lieu of work experience.&nbsp;</li>
<li>Preferred Education: Associate Degree-Any Major Preferred Work Experience: 3 Years-Customer service or claims processing experience.</li>
</ul>
About ASK:&nbsp;ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

Customer Service Advocate (249854)

<h3>Job Description</h3>
Job Description
Patient Advocate Associate, Customer Service- Simply Biotech
OVERVIEW
Are you looking for a new career opportunity with an exciting biotech company?! Then we've got the right team for you! In this role, you're responsible for the duties listed below.
Immediate opening for a Patient Advocate Associate, Customer Service with a biopharmaceutical company in Carlsbad, CA who possesses:
<ul>
<li>1+ year of call center or customer service environment experience(high volume of calls 50+) preferred with HIPPA or medical industry</li>
<li>Strong communication skills spoken and written - must be fluent in Spanish</li>
<li>Well organized with ability to prioritize, schedule follow ups and see things through from start to finish</li>
</ul>
Email resumes to <a href="mailto:tness@simplybiotech.com" target="_blank">tness@simplybiotech.com</a> or call 858.258.6501
FULL DESCRIPTION: Answer incoming calls and place outbound calls to patients and doctor's offices, answer inquiries and questions, handle health insurance information, provide information, create leads, and book appointments with doctor offices.
The selected candidate will be responsible for:
<ul>
<li>Answer calls and respond to emails</li>
<li>Handle customer inquiries both telephonically and by email. Research required information using available resources</li>
<li>Manage and resolve patients' inquiries</li>
<li>Provide customers with therapy and service information. Update existing patients' data</li>
<li>Identify and escalate issues</li>
<li>Route calls to appropriate resources when applicable. Follow-up patient calls</li>
<li>Document all call information according to standard operating procedures. Create leads, book appointments</li>
</ul>
The selected candidate will also possess:
<ul>
<li>High school diploma or equivalent Proficient in relevant computer applications Required language proficiency</li>
<li>Knowledge of customer service principles and practices Knowledge of call center telephony and technology</li>
<li>Experience in a call center or customer service environment</li>
<li>Good data entry and typing skills</li>
<li>Knowledge of administration and clerical processes</li>
</ul>
Salary Range: $20/hr
For immediate and confidential consideration, please email your resume to <a href="mailto:tness@simplybiotech.com" target="_blank">tness@simplybiotech.com</a> or call 858.258.6501. More information can be found at <a href="http://www.simplybiotech.com" target="_blank">www.simplybiotech.com</a>

Patient Advocate Associate, Customer Service - 20314

<h3>Job Description</h3>
Job Description
POSITION OVEVIEW:
The Product Manager is responsible for overseeing product planning, program execution, and ensuring the overall success of the product throughout its lifecycle—from inception to discontinuation. This role is pivotal in developing a comprehensive vision and roadmap for the product, incorporating feedback from internal stakeholders, customers, market research, and industry insights.
The Product Manager will collaborate closely with the design, purchasing, marketing, finance, distribution, and other teams to deliver products that align with the company's vision, meet market demands, and uphold high-quality standards.
 ESSENTIAL JOB FUNCTIONS:
<ul>
<li>Define the Product Strategy and Roadmap - Establish and articulate the long-term vision and goals for the product, aligning with company objectives. </li>
</ul>
<ul>
<li>Manage the Product Lifecycle - Oversee the product from concept to end-of-life, ensuring continuous alignment with market needs and business goals. </li>
</ul>
<ul>
<li>Operations Management: Responsible for purchase order placement, inventory management, external and internal customer follow-up, logistic requirements, and product master ownership.</li>
</ul>
<ul>
<li>Requirements Management - Collect, manage, and maintain traceability of requirements from all stakeholders across product releases. </li>
</ul>
<ul>
<li>Business Case Development - Develop comprehensive business cases for product investments and secure internal approvals. </li>
</ul>
<ul>
<li>Marketing Plan and Budget - Propose a strategic product marketing plan and budget and ensure successful execution. </li>
</ul>
<ul>
<li>Documentation - Author Product Requirements Documents (PRDs) and Market Requirements Documents (MRDs). </li>
</ul>
<ul>
<li>Partnership Assessment - Collaborate with internal stakeholders and third parties to identify and establish potential partnerships. </li>
</ul>

<ul>
<li>Market Expertise - Serve as the recognized expert on the product, market trends, relevant technology, and competitive landscape. </li>
</ul>
<ul>
<li>Positioning and Messaging - Develop core positioning and messaging that resonates with customers and differentiates from competitors. </li>
</ul>

<ul>
<li>Customer Engagement - Conduct product demonstrations and training. Collect, analyze, and share feedback to inform product improvements and future developments.</li>
</ul>
<ul>
<li>Digital Leadership - Lead the website, digital, and social media teams to achieve strategic objectives. </li>
</ul>
<ul>
<li>Pricing Strategy - Negotiate costing and assist in setting competitive pricing strategies. </li>
</ul>
<ul>
<li>Performance Monitoring - Monitor, report, and continuously improve product performance. </li>
</ul>
<ul>
<li>Go-to-Market Plans - Develop and execute comprehensive go-to-market launch plans. </li>
</ul>
<ul>
<li>Channel Management - Support all channel management and merchandising initiatives. </li>
</ul>
<ul>
<li>Sales Enablement - Promote the product to sales teams through training sessions, webinars, newsletters, and other tools. </li>
</ul>
<ul>
<li>Project Management - Manage development and marketing projects to ensure timely delivery against plan. </li>
</ul>
<ul>
<li>Product Evangelism - Act as an internal and external advocate for the product. </li>
</ul>
<ul>
<li>Forecasting - Deliver regular volume, revenue, and profit forecasts. </li>
</ul>
<ul>
<li>Market Engagement - Attend industry events to stay informed about market trends and category tendencies.</li>
</ul>

REASONING ABILITIES, SKILLS, AND COMPETENCIES:
<ul>
<li>Strong strategic planning skills with the ability to define and implement product strategy and roadmap.</li>
<li>Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making.</li>
<li>Superior communication and presentation skills, capable of conveying complex concepts to diverse audiences.</li>
<li>Proficient in conducting market research and competitive analysis.</li>
<li>Solid understanding of relevant technology and product-specific technical aspects.</li>
<li>Strong project management skills, including the ability to manage multiple projects simultaneously.</li>
<li>Deep understanding of customer needs and the ability to translate them into product requirements.</li>
<li>Strong strategic planning skills with the ability to define and implement product strategy and roadmap.</li>
<li>Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making.</li>
<li>Superior communication and presentation skills, capable of conveying complex concepts to diverse audiences.</li>
<li>Proficient in conducting market research and competitive analysis.</li>
<li>Solid understanding of relevant technology and product-specific technical aspects.</li>
<li>Strong project management skills, including the ability to manage multiple projects simultaneously.</li>
<li>Deep understanding of customer needs and the ability to translate them into product requirements.</li>
</ul>

Product Manager, Textiles

<h3>Job Description</h3>
Job Description
 
Position Summary
The People Operations Business Partner will work closely with General Managers and site leadership to drive training, increase people engagement, provide full cycle talent management, and guidance on complex people matters. 
This position also delivers on our core focus of:
<ul>
<li>Service Matters</li>
<li>Relationships Count</li>
<li>Performance Delivered</li>
</ul>
While building on our core values of: 
<ul>
<li>Help 1st</li>
<li>Take ownership</li>
<li>Do the right thing</li>
<li>Expect excellence</li>
</ul>
Essential Duties and Responsibilities
<ul>
<li>Develop strong partnership with General Managers and site leadership to understand their business needs, goals and provide people guidance</li>
<li>Act as a trusted advisor to site leadership and people on a variety of matters including performance management and training</li>
<li>Provide coaching and guidance to managers on complex people matters</li>
<li>Proactively analyze data and trends to identify opportunities for improvement and develop proactive solutions</li>
<li>Collaborate with the People Group to develop and implement initiatives and programs that support company and departments initiatives, drive people engagement and increase retention</li>
<li>Continuous education regarding best practices and legal requirements to ensure compliance</li>
<li>Serve as an advocate for people, ensuring their concerns and feedback are heard and addressed</li>
<li>Lead, participate in and partner on company and site initiatives to drive change, streamline processes and continue building on our people first mindset</li>
<li>Ability to work in excess of 40 hours, as business needs arise</li>
<li>Regular and reliable attendance</li>
<li>Any other task or duty that is deemed necessary by management.</li>
</ul>

Cultural Competencies 

Help First means being a reliable team member serving everyone, internally and externally. At Akers, we believe and exhibit a “roll up your sleeves and get the job done” mentality and behavior. No job is unimportant, and no person is above any job. We demonstrate this through:
<ul>
<li>Able communicator—good clarity, balanced talker, and listener</li>
<li>Has energy and enthusiasm</li>
</ul>

Take Ownership means that you think and act like an owner. No matter the role, everyone is empowered to be a good steward of the organization. Each person has the autonomy to make recommendations for improvement to their work and the organization. We demonstrate this through:
<ul>
<li>Patient</li>
<li>Effectively assertive and able to handle conflict and confrontational situations</li>
<li>Solution vs. blame oriented</li>
<li>Mixture of firmness and flexibility</li>
<li>Has energy and enthusiasm</li>
<li>Holds self and others accountable</li>
</ul>

Do the Right Thing means that you do the right thing for the customer, regardless of its popularity. Doing the right thing at the right time requires a person to have and exhibit high moral standards.
<ul>
<li>Systematic trainer, willing and able to develop people</li>
<li>Good work ethic, task focused and willing to extend extra effort</li>
<li>Able to follow structure where it exists and create structure where it does not</li>
</ul>

Expect Excellence means that you think and act like an owner. No matter the role, everyone is empowered to be a good steward of the organization. We demonstrate this through:
<ul>
<li>Resilient—able to deal with the unexpected, not easily flustered</li>
<li>Has sense of urgency</li>
<li>Follows up to ensure quality task completion</li>
</ul>

Work Environment / Physical Demands 
Fast paced environment, requiring adaptation to continuous changes in Company, Customer and People needs
<ul>
<li>Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch.</li>
<li>Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds.</li>
<li>Ability to sit for extended periods of time at desk in traditional office environment</li>
<li>Ability to travel up to 25% to remote facilities</li>
</ul>
Systems Usage
<ul>
<li>MS Office Suite (Excel, Word, Outlook, Teams)</li>
<li>HRIS – ADP Workforce Now</li>
</ul>
Qualifications

Education &amp; Experience: 
<ul>
<li>Bachelor’s degree in business, HR or related field or equivalent experience</li>
<li>4+ years of progressive experience within HR/People Operations </li>
<li>Benefits Administration/Open enrollment facilitation</li>
<li>Ability to multi-task with a strong orientation to details</li>
<li>Highly organized and able to drive projects independently</li>
<li>Excellent communication skills, interpersonal skills, ethics, and cultural awareness</li>
<li>Resourceful, problem-solving aptitude and demonstrated knowledge of HR procedures and policies</li>
<li>Comfort learning new technologies</li>
<li>Ability to work effectively in a multi-tasking environment</li>
</ul>

Preferred Qualifications: 
<ul>
<li>SHRM (CP/SCP) or HRCI (PHR/SPHR) certification</li>
<li>Experience in a Union environment</li>
<li>HRIS implementation experience</li>
<li>Ability to collaborate and influence a team</li>
<li>Developing and delivering training</li>
<li>Analytic, strategic, and critical thinking skills</li>
</ul>

People Operations Business Partner

Company Summary
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and GenMobile. 
Department Summary
The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry's best products and services for DISH. 
Job Duties and Responsibilities
Field Resource Coordinators are key players in helping our technicians and our company reach their goals. We are responsible for ensuring that our technician resources are able to service our customers as quickly and efficiently as possible. This is done through day-of route changes and customer appointment scheduling adjustments.
What's in it for you?
* $20/hour 
* Great promotional opportunities 
* Comprehensive benefits package including discounted DISH Network services, paid time off, medical, dental, and vision insurance, 401K, employee stock purchase program, and tuition reimbursement
Primarily responsible for:
* Communicating in real time with In-Home Service Professionals about any issues and the resulting changes to the routing 
* Working with technicians to accommodate same day customer appointments 
* Tracking and communicating appointments' progress with field management 
* Referring and assigning additional jobs to external subcontractors 
* Answering incoming customer calls that arise and handling/transferring appropriately 
* Remaining sharp. Different tasks are done throughout the day that require significant attention and accuracy
Spanish bilingual is a plus. 
Skills, Experience and Requirements
Education and Experience:
* Bachelor's degree from a four year college or university is a plus; or a combination of education and experience
A successful Field Resource Coordinator will:
* Be an advocate for our customers; have the drive to build your knowledge of the tools and resources to provide best-in-class customer service 
* Effectively communicate, both written and verbally, with all levels of the organization 
* Appropriately organize, prioritize, and monitor tasks for effective and efficient work completion 
* Adjust to changing responsibilities and priorities in a fast paced, growth-oriented, and time-critical environment 
* Have the drive to learn and master DISH's workforce management (WFM) and customer relationship management (CRM) software
Salary Ranges
Compensation: $19.50/Hour 
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits (<a href="https://careers.dish.com/about/benefits?_gl=1*1lxvtdo*_ga*MTc0NTg4NDc3Ny4xNzA3MzE4NDYx*_ga_LEBY87WE5G*MTcwNzMxODQ2MS4xLjEuMTcwNzMxODUzNC41MC4wLjA.*_ga_5Y2BYGL910*MTcwNzMxODQ2MS44NC4xLjE3MDczMTg1MzQuMC4wLjA.&amp;pk_vid=ee9e18c949f8741517073187262b4d81" target="_blank">https://careers.dish.com/about/benefits?_gl=1*1lxvtdo*_ga*MTc0NTg4NDc3N…</a>) .
The base pay range provided is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies. Compensation is also based on the role's location and may change depending on the work location. Candidates must successfully complete a pre-employment screen, which may include a drug test and DMV check. The posting will be active for a minimum of 3 days and will continue to extend by 3 days until the position is filled.

320 customer-advocate Jobs