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<h3>Job Description</h3>
Job DescriptionCompany Description
Dcode is a team of doers dedicated to bridging the gap between the speed of technology and the federal government. We focus on reducing the barriers to tech adoption so that government agencies can achieve mission success.
Tech adoption in the federal government is an ecosystem – and we know it better than anyone else. Operating at the nexus of government innovators, emerging tech companies, and venture capital, we turn roadblocks into results. By aligning people, culture, acquisition, policies, and processes, we get tech in the hands of those who need it most. We are empowering government to meet the moment.
Job Description
JOB DESCRIPTION
Dcode is looking for a passionate Director of Client Success. As Director, you will lead a portfolio of client engagements focused on helping our clients adopt cutting-edge technology and operationalize innovation, enabling them to achieve their mission outcomes faster and more effectively. You will be responsible for overseeing several contracts led by program managers to ensure that Dcode drives client outcomes and helps them achieve their most challenging mission objectives. You’ll build and maintain relationships with senior government leaders and advise them on how to think differently and challenge the status quo. It's fast paced and exciting!
Salary range: $140,000 - $165,000 plus bi-annual bonuses
TS clearance required. Local position to the DMV.&nbsp;
JOB RESPONSIBILITIES
Client Success
<ul>
<li>Become a trusted advisor and partner for Dcode’s clients as they work to bring in and integrate innovative, agile, and cutting-edge technologies into their missions</li>
<li>Coach clients to establish clear client outcomes, in line with their mission objectives, and help Dcode program staff coach their clients in the same way, to the same standards. Help them develop a delivery roadmap to achieve client goals&nbsp;</li>
<li>Establish retention goals and milestones, consistently checking in on progress toward goals; and proactively and creatively mitigate any problems that arise&nbsp;</li>
<li>Become deeply familiar with client mission objectives, organizational structure, policies, and challenges; build relationships with senior client leaders&nbsp;</li>
<li>Anticipate client needs and proactively craft solutions; coach staff to do the same&nbsp;&nbsp;</li>
<li>Provide creative, novel perspectives and approaches to how the government operates in the areas of policy, acquisitions, finance, culture, and processes, in order to drive innovation and agility inside their missions</li>
<li>Work closely with Sales to drive client retention, identify opportunities for account expansion, help scope new client engagements, and ensure that the delivery managers are consistently identifying opportunities for growth&nbsp;</li>
<li>Deliver workshops, write assessments and reports, and analyze qualitative and quantitative data to help clients solve their toughest problems</li>
<li>Proactively collect feedback from the client, review client concerns, and improve the client experience across the whole Army account</li>
</ul>
Contract Management
<ul>
<li>Ensure Dcode is compliant with client contracts at all times</li>
<li>Continuously monitor risks and propose solutions for fast resolution</li>
<li>Assure strong communication plans with clients related to contract status, risks, issues, opportunities, etc.are implemented</li>
<li>Monitor contract spending, deliverables, and burn rates; work closely with leadership and operations to ensure timely invoicing and contracting actions</li>
<li>Manage resourcing to ensure target profitability and client outcomes are met</li>
</ul>
Qualifications
KEY SKILLS
You’ll learn something new every day in this role. We’ll teach you the ropes but ideal candidates will have:
<ul>
<li>10+ years of relevant work experience</li>
<li>Prior experience leading and retaining work for clients&nbsp;</li>
<li>Understanding and comfort with agile (not waterfall) project management</li>
<li>Strong people management skills</li>
<li>A keen ability to listen to clients and discern needs</li>
<li>Strong understanding of contracting; preference given to experience working on or managing IDIQs and associated task orders</li>
<li>Strong subject matter expertise in one or more of the following areas: government finance and budgeting, processes re-engineering, and/or government culture-change</li>
<li>The ability to work without being closely managed and the ability to continuously WOW</li>
<li>Strong executive presence</li>
<li>Ability to challenge client mindsets and offer alternative ways of approaching work&nbsp;</li>
<li>Proven problem-solving, self-management, and organizational skills</li>
<li>Strong written and verbal communication skills</li>
<li>Interest and knowledge in technology innovation trends and current events</li>
<li>A desire and ability to work in an environment that is collaborative, curious, fast, challenging, results-driven, and fun!</li>
</ul>
Additional Information
You’ll love it here if:
<ul>
<li>You like environments that are:&nbsp;
<ul>
<li>Fast-paced and exciting</li>
<li>Diverse and inclusive&nbsp;</li>
<li>Energetic and fun</li>
<li>Transparent and supportive</li>
<li>Mission-driven and collaborative</li>
</ul>
</li>
<li>You have a passion for making clients love you&nbsp;</li>
<li>You leave no stone unturned and are super organized</li>
<li>You can make a mistake, own fixing it and won’t let it happen again</li>
<li>You don’t have to have all of the answers to get started</li>
<li>You can take feedback as well as give it</li>
<li>You can get stuff done even when it seems impossible to others</li>
<li>You can see what needs to be done and get it done</li>
</ul>
We look for resilient hustlers:&nbsp;
Our CEO busted her face on the balance beam in college and got back up… our CRO has knocked on a thousand doors… rejected 999 times and kept on knocking. What is your story?&nbsp;
Equal Opportunity Statement
We provide equal opportunity to all persons without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All your information will be kept confidential according to EEO guidelines.
We believe diversity is a strength and aim to build an equitable, innovative and welcoming culture where people from all backgrounds feel safe, respected, and included. We believe that true innovation happens when everyone has the tools, resources, and opportunities to excel.
 &nbsp;
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Director of Client Success

<h3>Job Description</h3>
Job Description
This is a hybrid position that requires working in the office on Tuesday, Wednesday, and Thursday, while allowing remote work on Monday and Friday.
Are you a strategic leader who thrives on building high-performing teams and driving client success? At ConsumerAffairs, we’re looking for a dynamic Director of Client Success to lead our Reputation Management division, empowering our team to help clients maximize value, drive product adoption, and ensure seamless renewals.
In this pivotal role, you’ll shape strategies, lead with impact, and foster strong, lasting partnerships with our clients. You’ll be the driving force behind client satisfaction and retention, using your leadership skills to guide your team, influence cross-functional stakeholders, and achieve key business goals.
What You'll Do:
Define the vision and strategic plan of a world-class Client Success team, driving client satisfaction and long-term growth.
Design and implement best practices and scalable business processes that elevate the Client Success team’s impact and efficiency.
Deliver exceptional leadership to ensure your team is motivated, engaged, and aligned with the mission and vision of ConsumerAffairs.
Recruit, mentor, groom, and inspire a high-performing Client Success team, fostering both personal and professional growth.
Develop and execute strategies that boost product adoption, maximize value realization, and secure successful renewals.
Work cross-functionally to ensure alignment on strategies, deliverables, and client goals.
Effectively communicate key successes, challenges, and insights to leadership, ensuring transparency and collaboration.
Define customer segmentation and tailor strategies and tactics to specific client needs across different segments.
Drive customer outcomes by focusing on product adoption, client success, and creating an ideal customer journey.
Oversee client lifecycle processes, creating impactful materials to support each stage of the journey.
Ensure KPI accountability by equipping team members with clear metrics, goals, and a roadmap for success.
Establish trusted advisor relationships with key clients to reinforce value and deepen partnerships.
Guide the team in uncovering client goals, helping them define and demonstrate the value achieved.
Be the escalation point for internal and external issues, ensuring quick resolutions and positive client experiences.
Manage renewal cycles effectively, reducing churn, driving growth, and accurately tracking renewal metrics.
Identify revenue expansion opportunities through upselling, cross-selling, and new business strategies.
Reduce client churn and foster greater client advocacy and referenceability.
Maintain data accuracy to achieve operational excellence and inform data-driven decision-making.
Requirements
Bachelor’s degree in Business Administration, Marketing, or a related field.
7–10 years of progressive experience in Client Success, with a strong background in leading and managing high-performing client success teams.
Demonstrated success in overseeing client portfolios, driving client retention, and achieving growth targets.
Hard/Technical Skills
<ul>
<li>Proven track record of building and nurturing long-term relationships with large, enterprise clients, ensuring client satisfaction and loyalty.</li>
<li>Leadership experience in managing both direct and indirect reports within fast-paced, growth-oriented environments.</li>
<li>Expertise in customer experience strategies that drive value realization and enhance client outcomes.</li>
<li>Strong understanding of key performance indicators (KPIs), including customer satisfaction, retention rates, and client engagement metrics.</li>
<li>Agile negotiation skills with the ability to balance client needs and company objectives in real-time.</li>
<li>Proficiency in MS Office and G-Suite, with hands-on experience using CRM platforms (e.g., Salesforce).</li>
<li>Familiarity with Customer Success Platforms (e.g., ChurnZero, Gainsight) is highly recommended.</li>
</ul>
Soft Skills
<ul>
<li>Exceptional judgment and a strong strategic perspective, coupled with the willingness to experiment, adapt, and pivot as needed.</li>
<li>Outstanding communication and negotiation skills, enabling seamless collaboration with internal teams and external stakeholders.</li>
<li>Problem-solving mindset with a proactive approach to overcoming challenges and identifying opportunities.</li>
<li>Creative thinker who challenges the status quo and drives continuous improvement.</li>
<li>Customer-obsessed—passionate about delivering exceptional experiences to both internal and external clients.</li>
<li>Takes ownership of decisions and outcomes, demonstrating accountability and transparency, whether results are good or bad.</li>
<li>Maintains a results-driven focus, committed to delivering high-impact outcomes while encouraging a growth mindset.</li>
<li>Actively seeks feedback to improve processes and performance, fostering a collaborative, solutions-oriented team environment.</li>
</ul>
If you’re a leader who thrives on building lasting client relationships, driving measurable results, and fostering team success, we encourage you to apply!
Benefits
<ul>
<li>Health Care Plan (Medical, Dental &amp; Vision)</li>
<li>Retirement Plan (401k)</li>
<li>Life Insurance (Basic, Voluntary &amp; AD&amp;D)</li>
<li>Paid Time Off (Vacation, Sick &amp; Public Holidays)</li>
<li>Family Leave (Maternity, Paternity)</li>
<li>Short Term &amp; Long Term Disability</li>
<li>Training &amp; Development</li>
<li>Hybrid Schedule</li>
<li>Free Food &amp; Snacks</li>
<li>Equity Plan</li>
</ul>

<h3>Job Description</h3>
Job Description
Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility &amp; family building, maternity &amp; newborn care, parenting &amp; pediatrics, and menopause &amp; midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. 
An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: 
<ul>
<li>Fortune Change the World (2024)</li>
<li>CNBC Disruptor 50 List (2022, 2023, 2024) </li>
<li>Fortune Best Workplaces for Millennials (2024)</li>
<li>Fortune Best Workplaces in Health Care (2024)</li>
<li>TIME 100 Most Influential Companies (2023)</li>
<li>Fast Company Most Innovative Companies (2020, 2023)</li>
<li>Built In Best Places to Work (2023)</li>
<li>Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)</li>
<li>Great Place to Work certified (2020, 2021, 2022, 2023, 2024)</li>
<li>Fast Company Best Workplaces for Innovators (2022)</li>
<li>Built In LGBTQIA+ Advocacy Award (2022)</li>
</ul>
Maven is looking for a highly motivated and professional Client Success Director to join our Client Success team, with a specific focus on supporting our strategic accounts. The Client Success Director will be the main point of contact for our largest accounts (&gt;20K eligible employees). This person will be on the front lines as a trusted advisor to our clients and a key consultative partner to our channel partnership teams. You will act as a strategic adviser, project manager and product expert to help our clients improve the benefits they reap from working with Maven's products and services. 
This is a remote role open exclusively to candidates based on the West Coast. Candidates must be willing to travel to client sites in Seattle twice per month 
As a Client Success Director at Maven, you will: 
<ul>
<li>Lead a portfolio of very large employer clients and be the face of Maven for all client-related needs (expected book of business capacity of ~10 accounts)</li>
<li>Maintain high level of client engagement, satisfaction and loyalty, as measured by high client satisfaction scores</li>
<li>Collaborate with client leadership, broker and consultant partners, and other internal and external stakeholders to unlock additional business opportunities within your portfolio</li>
<li>Serve as primary point of contact collaborating with cross-functional teams including product, engineering, data and marketing</li>
<li>Consult clients on ways to better support their working parents based on Maven's industry expertise and program resources</li>
<li>Convert clients into Maven advocates, leveraging their successes for references, case studies, blogs, etc.</li>
<li>Manage client issues and escalations, collaborating with partner teams such as member support, operations, analytics, product, and sales as required</li>
<li>Provide strategic analysis of member engagement performance and program metrics</li>
<li>Own communications to meet mutually agreed upon goals including but not limited to quarterly business reviews, external client meetings/events and other project plans</li>
<li>Serve as the voice of the client internally by bringing insights to enhance product development and program marketing efforts</li>
</ul>
We're looking for you to bring:
<ul>
<li>8+ years of experience in account management, customer success, or client services role in digital health, healthcare company, benefits or SaaS companies </li>
<li>Experience working with large employer clients (20,000+ employees) is required</li>
<li>Passion for healthcare and influencing organizational change</li>
<li>Track record of high client satisfaction ratings and proven renewal success</li>
<li>Ability to develop and grow relationships with clients, including VP and C-level executives</li>
<li>Strong interpersonal and verbal, written, and presentation skills, ability to communicate clearly and persuade, and influence internal and external stakeholders</li>
<li>Strong leadership skills and effective problem-solving abilities, with capacity to expand and lead a growing team if needed</li>
<li>Ability to prioritize and manage multiple tasks while holding yourself and others accountable for deadlines and deliverables</li>
<li>Possess analytical skills and strategic thinking- you're strong on both IQ and EQ</li>
<li>Experience in working with the full lifecycle of customer success post sales (implementation, adoption, product training, renewals, and account management)</li>
<li>Willingness to travel for key client meetings and participate occasionally in our NYC office for relationship building and key meetings (quarterly basis)</li>
</ul>
The base salary range for this role is $130,000-$198,000 per year. This role is also eligible for variable compensation or bonus. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.
This role requires active work authorization in the US.
At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. 
Benefits That Work For You
Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:
<ul>
<li>Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.</li>
<li>Whole-self care through wellness partnerships</li>
<li>Hybrid work, in office meals, and work together days </li>
<li>16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for six months plus)</li>
<li>Annual professional development stipend and access to a personal career coach through Maven for Mavens</li>
<li>401K matching for US-based employees, with immediate vesting</li>
</ul>
These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. 
Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g <a href="mailto:jsmith@mavenclinic.com" target="_blank">jsmith@mavenclinic.com</a>). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: <a href="mailto:security@mavenclinic.com" target="_blank">security@mavenclinic.com</a>. For general and additional inquiries, please contact us at <a href="mailto:careers@mavenclinic.com" target="_blank">careers@mavenclinic.com</a>.

Client Success Director, Strategic

<h3>Job Description</h3>
Job Description
About Us: Our client is a leading provider of SaaS solutions that empower businesses to optimize their operations and achieve their strategic goals. They pride Themselves on delivering exceptional value to our clients and fostering lasting relationships. As they continue to expand, they are looking for a dynamic Client Success Director to join our team and play a pivotal role in driving client satisfaction and growth.
Job Description:
Position Overview: The Client Success Director will be responsible for overseeing client relationships, ensuring client satisfaction, and driving the growth of existing accounts. This role requires a strategic thinker with strong interpersonal skills who can effectively communicate with stakeholders at all levels. The Client Success Director will lead a team of Client Success Managers and work closely with sales, product, and support teams to deliver exceptional service and value to our clients.
Requirements
Key Responsibilities:
1. Account Management:
<ul>
<li>Develop and maintain strong relationships with key stakeholders within client organizations to understand their business needs and objectives.</li>
</ul>
<ul>
<li>Serve as the primary point of contact for assigned clients, ensuring their needs are met and addressing any concerns in a timely manner.</li>
</ul>
<ul>
<li>Conduct regular business reviews with clients to assess satisfaction levels, performance metrics, and identify areas for improvement.</li>
</ul>
2. Client Onboarding:
<ul>
<li>Oversee the onboarding process for new clients, ensuring a smooth transition and effective utilization of our SaaS solutions.</li>
<li>Collaborate with the implementation team to ensure that clients are trained and equipped to maximize the value of the product.</li>
</ul>
3. Client Retention and Growth:
<ul>
<li>Monitor account health metrics and proactively identify opportunities for upselling and cross-selling additional services or features.</li>
<li>Develop and implement strategies to increase client retention and reduce churn rates.</li>
<li>Work closely with the sales team to identify potential expansion opportunities within existing accounts.</li>
</ul>
4. Team Leadership:
<ul>
<li>Lead and mentor a team of Client Success Managers, providing guidance, training, and support to enhance their effectiveness.</li>
<li>Foster a culture of collaboration and continuous improvement within the team</li>
</ul>
5. Data Analysis and Reporting:
<ul>
<li>Utilize data analytics to track client engagement, usage patterns, and satisfaction levels.</li>
<li>Prepare and present reports on client success metrics, trends, and opportunities to senior management.</li>
</ul>
6. Feedback Loop:
<ul>
<li>Gather client feedback and communicate insights to the product development team to inform product enhancements and new features.</li>
<li>Advocate for client needs within the organization, ensuring their voice is heard in strategic decisions.</li>
</ul>
7. Industry Knowledge:
<ul>
<li>Stay current with industry trends, competitive landscape, and best practices in client success and account management.</li>
<li>Attend industry events and networking opportunities to represent [Company Name] and build relationships with potential clients.</li>
</ul>
Skills 
<ul>
<li>Exceptional communication and interpersonal skills, with the ability to build rapport and trust with clients.</li>
<li>Strong analytical and problem-solving skills, with a data-driven approach to decision-making.</li>
<li>Experience in leading and mentoring teams.</li>
<li>Proficiency with CRM tools and client success platforms.</li>
</ul>
7+ years of experience in client success, account management, or related roles in the SaaS industry.
Proven track record of managing and growing client accounts.
Benefits
 Life insurance and disability coverage
Health Savings Account (HSA) and Flexible Spending Account (FSA) options
401(k) retirement plan with company matching
Annual budget for continuing education, courses, or certifications
Relocation assistance for eligible candidates
Team-building events and company-sponsored outings

Client Success Director - SaaS

<h3>Job Description</h3>
Job DescriptionDirector of HR &amp; Client Success
Location: Hybrid (Must be based in or around Atlanta, GA)
We're not just delivering HR services. We're building long-term partnerships that transform clinics.
The Wilkinson Firm is a SHRM-certified HR and workforce strategy firm focused on the unique needs of behavioral and mental health providers. We partner with outpatient clinics, therapy practices, and community-based organizations to provide real-time, real-world HR support that actually sticks.
Now, were hiring a Director of HR &amp; Client Success to lead service execution across a portfolio of high-impact client relationships.
This isn't a back-office role. You'll be front and center managing delivery, strengthening retention, and serving as the strategic HR partner for clinical and administrative leaders across the country.
What You'll Own
<ul>
<li>Serve as the lead HR advisor &amp; partner for assigned client accounts - managing service timelines, compliance outcomes, and day-to-day delivery</li>
<li>Own the full lifecycle of HR services across policy development, compliance, leave management, audits, coaching, and documentation</li>
<li>Lead Quarterly Business Reviews (QBRs), track client retention and satisfaction, and identify opportunities to expand services</li>
<li>Work closely with the COO on HR operations, and collaborate with the CRO to support client renewals and upsell opportunities</li>
<li>Ensure all HR service deliverables are on time, audit-ready, and aligned with client expectations</li>
<li>Build trust with clinical directors, executive teams, and founders and act as a stabilizing presence for their internal people operations</li>
<li>The internal HR framework for our team including foundational processes, tools, training, performance management and more</li>
<li>Leading culture, DEI, and development efforts for the organization both internally and externally</li>
</ul>
What We're Looking For
<ul>
<li>7-10+ years in HR leadership, consulting, or delivery preferably with experience supporting clinical or nonprofit organizations</li>
<li>SHRM-CP/SCP or PHR/SPHR (or able to obtain within 6 months)</li>
<li>Proven record managing a $750K+ book of business and achieving a high level of client satisfaction across multiple accounts</li>
<li>Experience creating and delivering HR policies, handbooks, I-9 programs, onboarding flows, and compliance systems</li>
<li>Executive presence with ability to advise, coach, and communicate clearly with clinical leaders</li>
<li>Tech-savvy and delivery-driven: you'll use tools like HubSpot, SharePoint, and Microsoft Planner to track progress and deliver at scale</li>
<li>Able to balance strategy and execution through vision and hands-on execution to meet timeline and budget deliverables</li>
</ul>
The Clients You'll Support
<ul>
<li>Outpatient behavioral health clinics</li>
<li>Community-based mental health providers</li>
<li>Multi-site therapy practices</li>
<li>Founder-led organizations scaling across multiple states</li>
</ul>
Our clients depend on us to protect their compliance, strengthen their leadership, and reduce their HR burden and they stay because we deliver.
Growth &amp; Compensation
<ul>
<li>Play a leading role in shaping and building a high-growth start-up</li>
<li>Upon successful activation &amp; delivery of client services, earn a competitive base salary + lucrative performance-based incentives</li>
<li>Path to C-Suite opportunities based on tenure, impact, and growth</li>
<li>Remote flexibility with travel up to 20% for client visits, events, or team retreats</li>
<li>Collaborative culture where HR is viewed as a strategic partner and growth function, not a cost center</li>
</ul>

Director of HR & Client Success (Hybrid in Atlanta)

<h3>Job Description</h3>
Job DescriptionDirector of HR &amp; Client Success
Location: Hybrid (Must be based in or around Columbia or Charleston, SC)
We're not just delivering HR services. We're building long-term partnerships that transform clinics.
The Wilkinson Firm is a SHRM-certified HR and workforce strategy firm focused on the unique needs of behavioral and mental health providers. We partner with outpatient clinics, therapy practices, and community-based organizations to provide real-time, real-world HR support that actually sticks.
Now, were hiring a Director of HR &amp; Client Success to lead service execution across a portfolio of high-impact client relationships.
This isn't a back-office role. You'll be front and center managing delivery, strengthening retention, and serving as the strategic HR partner for clinical and administrative leaders across the country.
What You'll Own
<ul>
<li>Serve as the lead HR advisor &amp; partner for assigned client accounts - managing service timelines, compliance outcomes, and day-to-day delivery</li>
<li>Own the full lifecycle of HR services across policy development, compliance, leave management, audits, coaching, and documentation</li>
<li>Lead Quarterly Business Reviews (QBRs), track client retention and satisfaction, and identify opportunities to expand services</li>
<li>Work closely with the COO on HR operations, and collaborate with the CRO to support client renewals and upsell opportunities</li>
<li>Ensure all HR service deliverables are on time, audit-ready, and aligned with client expectations</li>
<li>Build trust with clinical directors, executive teams, and founders and act as a stabilizing presence for their internal people operations</li>
<li>The internal HR framework for our team including foundational processes, tools, training, performance management and more</li>
<li>Leading culture, DEI, and development efforts for the organization both internally and externally</li>
</ul>
What We're Looking For
<ul>
<li>7-10+ years in HR leadership, consulting, or delivery preferably with experience supporting clinical or nonprofit organizations</li>
<li>SHRM-CP/SCP or PHR/SPHR (or able to obtain within 6 months)</li>
<li>Proven record managing a $750K+ book of business and achieving a high level of client satisfaction across multiple accounts</li>
<li>Experience creating and delivering HR policies, handbooks, I-9 programs, onboarding flows, and compliance systems</li>
<li>Executive presence with ability to advise, coach, and communicate clearly with clinical leaders</li>
<li>Tech-savvy and delivery-driven: you'll use tools like HubSpot, SharePoint, and Microsoft Planner to track progress and deliver at scale</li>
<li>Able to balance strategy and execution through vision and hands-on execution to meet timeline and budget deliverables</li>
</ul>
The Clients You'll Support
<ul>
<li>Outpatient behavioral health clinics</li>
<li>Community-based mental health providers</li>
<li>Multi-site therapy practices</li>
<li>Founder-led organizations scaling across multiple states</li>
</ul>
Our clients depend on us to protect their compliance, strengthen their leadership, and reduce their HR burden and they stay because we deliver.
Growth &amp; Compensation
<ul>
<li>Play a leading role in shaping and building a high-growth start-up</li>
<li>Upon successful activation &amp; delivery of client services, earn a competitive base salary + lucrative performance-based incentives</li>
<li>Path to C-Suite opportunities based on tenure, impact, and growth</li>
<li>Remote flexibility with travel up to 20% for client visits, events, or team retreats</li>
<li>Collaborative culture where HR is viewed as a strategic partner and growth function, not a cost center</li>
</ul>

Director of HR & Client Success (Hybrid in SC)

<h3>Job Description</h3>
Job DescriptionCompany Description 
SPECTRAMEDIX
REAL-TIME, ACTIONABLE ANALYTICS THAT FACILITATE HEALTHCARE ACCOUNTABILITY
Healthcare is in a state of transition. There’s never been more pressure to improve clinical, operational, and financial performance across the entire healthcare ecosystem as value-based payment model adoption grows. It all begins with data—data that lets you demonstrate improvement, gain actionable insight, and thrive in this new paradigm of care. SpectraMedix mission to assist our clients in their transition to value-based care contracts.
We are a leader in providing quality, population health, analytics and financial modelling and reconciliation in a single platform for health plans and health systems to improve outcomes and maximize incentives. We combine cutting edge technology with a team of experts to bring this unique solution to the healthcare space at a crucial juncture in its value-based care evolution.
We have well positioned our platform to power the journey for health plans, accountable care organizations and health systems moving towards value-based payment initiatives.
 Designation : Director - Client Success (Healthplans &amp; Population Health Analytics) Experience&nbsp;: 10+ Years Location :&nbsp;Full-time / East Windsor, NJ
Job Description 
At SpectraMedix, the Director of Client Success (CSM) is responsible for managing and strengthening all client relationships. This role ensures high client satisfaction by providing strategic insights and fostering partnerships that align with each client’s goals. Additionally, the Director oversees client retention and expansion efforts.
As both a player and a coach, the Director manages a portfolio of accounts while leading and mentoring a team of Client Success Managers. They guide new and existing clients from contract signing through the full implementation of the SpectraMedix Value-Based Payment Platform.
This highly collaborative position requires strong analytical, strategic, and interpersonal skills to work cross-functionally with different teams. The role may also involve 10-15% travel for client meetings.
RESPONSIBILITIES:
<ul>
<li>Act as the primary point of contact to guide customers in achieving their strategic goals using the SpectraMedix platform.</li>
<li>Gain a deep understanding of client workflows, processes, and product requirements to ensure seamless implementation of SpectraMedix’s solutions.</li>
<li>Investigate complex and escalated issues, collaborating with internal teams to develop effective resolution plans that drive customer success.</li>
<li>Educate clients on SpectraMedix’s internal processes, including data integration, product development, and quality assurance, to enhance transparency and alignment.</li>
<li>Engage with key stakeholders at all levels within the client’s organization to ensure broad buy-in and adoption.</li>
<li>Monitor, manage, and track the performance and effectiveness of team members, fostering a high-performing customer success team.</li>
<li>Develop and refine customer success processes, integrating best practices into the team and coaching members for continuous improvement.</li>
<li>Design strategies to track key product adoption metrics and measure ROI for clients using the SpectraMedix product suite.</li>
<li>Collaborate with cross-functional teams to advocate for client needs, ensuring customer requirements are prioritized and addressed.</li>
<li>Gain a deep understanding of clients' business goals, helping shape internal decisions such as platform upgrades, feature prioritization, and escalation management.</li>
<li>Draft, manage, and oversee change requests, ensuring smooth execution from contract initiation to completion.</li>
<li>Lead and oversee the implementation of product upgrades and major platform enhancements, ensuring seamless transitions for clients.</li>
<li>Become an expert in the SpectraMedix Product Suite, with a strong grasp of its value proposition in value-based care for health plans and risk-bearing providers.</li>
<li>Represent SpectraMedix with professionalism and excellence, serving as a trusted ambassador in all customer interactions and delivering a world-class experience.</li>
</ul>
Qualifications 
<ul>
<li>Bachelor’s degree or equivalent required.</li>
<li>8+ years of healthcare account management experience required, preferably with an analytics software solution.</li>
<li>Proven experience managing health plan and health system clients.</li>
<li>Prior team management experience preferred but not mandatory.</li>
<li>Strong track record of driving client success KPIs and applying technological solutions to business challenges.</li>
<li>Excellent oral and written communication skills with the ability to engage and influence C-level stakeholders.</li>
<li>Proficiency in CRM software and other web-based SaaS applications.</li>
<li>Willingness to travel as needed for client engagements.</li>
<li>Self-motivated, hardworking go-getter with growth potential.</li>
</ul>
 Additional Information 
Require experience in managing Payer / Health Plan clients for SAAS implementation

Director - Client Success - Healthplans & Population Health Analytics

<h3>Job Description</h3>
Job Description
At Livian, we don’t follow the rules, we create them. We are leaders. We value personal and professional growth. We accept challenges, set goals, and exceed them. We refuse to stay in mediocrity and instead choose to live purposeful lives without limits. We believe that there is always a way and we never give up. We work hard, and we play even harder.
Livian is hiring a Director of Success Management to consult with and pour into Livian’s real estate teams on a regular basis, and eventually lead our Client Success Managers. Only those individuals who are learning-based, growth-minded, and client-focused, willing to face challenges head on, and are comfortable with rapid problem solving, should apply. This position reports to the Chief Operating Officer.
Daily Priorities Include:
<ul>
<li>Help our real estate team clients achieve their desired outcomes (agent attraction and agent production goals) through our platform of services.</li>
<li>Monitor clients’ progress towards goals and proactively engage with clients in need of assistance, directing them to resources and solutions..</li>
<li>Gather feedback, relay client insights and needs to operations and integrations teams, and advocate for enhancements or improvements based on client feedback.</li>
<li>Understand all facets of the Livian platform, tech stack and value proposition, and be able to articulate it and answer questions on it.</li>
<li>Analyze clients' business operations and drive adoption of all Livian tools and playbooks.</li>
<li>Build and maintain relationships with clients, becoming their go-to for information, consulting support and problem solving.</li>
<li>Empathize with client needs and maintain high client satisfaction.</li>
<li>Identify potential risks or challenges that may impact client satisfaction or retention.</li>
<li>Help hire, train, and lead other success managers across the country.</li>
</ul>
You may be the ideal candidate if you have:
<ul>
<li>Experience in a client service role in real estate or a related industry</li>
<li>Excellent attention to detail</li>
<li>Thorough and rapid communication and follow-up skills</li>
<li>A strong sense of empathy and a genuine desire to help clients succeed</li>
<li>A passion for building effective relationships and driving growth with clients</li>
<li>Technical savvy and excel in learning new products and tools quickly</li>
<li>Strong organizational skills with the ability to prioritize and manage time efficiently between multiple teams and projects.</li>
<li>Abundant energy with a desire to work in a fast-paced environment.</li>
<li>A bachelor’s degree and 3+ years in account management or a client success role</li>
</ul>
Hiring Range:
$55,000 - $80,000 base, plus bonus
Health, vision and dental benefits, short and long-term disability, PTO, 401K with 6% match
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