<h3>Job Description</h3>
Position: Bilingual ESA Program Specialist (English/Spanish)
 
About ACE Scholarships
ACE is a 501(c)(3) non-profit, founded in 2000 in Denver, Colorado, to provide low-income children with equal access to quality K-12 private schools through partial scholarship support. Over the past 24 years, ACE has provided more than 80,000 scholarships worth over $212 million. This school year, ACE is serving over 14,000 children in Arkansas, Colorado, Delaware, Kansas, Louisiana, Mississippi, Missouri, Montana, New Mexico, Texas, Utah, and Wyoming, and is actively pursuing other expansion opportunities with the support of a national funding partner. For more information visit the ACE website at <a href="http://www.acescholarships.org" target="_blank">www.acescholarships.org</a>. 
 
ACE Scholarships has always been an advocate of school choice. We are proud to be the program administrator for The Utah Fits All (UFA) Scholarship Program. UFA offers tax free scholarship funds up to $8,000 to eligible K-12 students to use toward eligible education related expenses. The scholarship funds will be deposited in an education savings account (ESA) and accessed using a digital wallet. Funds can be used to pay for approved education services and materials, including private school tuition and fees, tutoring services, after school programs and summer camps, materials and curriculum costs, transportation and more. For more information visit the UFA website at <a href="http://www.ufascholarship.com" target="_blank">www.ufascholarship.com</a>.
 
Our Mission is to provide children of lower-income families with scholarships to private schools in grades K-12 and to advocate for expanded school choice.
 
Our Vision: That every child has equal access to a quality education. 
 
Our Values:
ACE Founding Principles: Our founding principles are the foundation of ACE and our North Star. We honor ACE's founders by remaining committed to these principles, and we passionately advocate for the Mission and Vision these principles support. 
Accountability: We embrace personal responsibility by taking ownership of our work and focusing on results. We expect both to give and to receive honest feedback. 
Innovation: We know ideas matter. We prefer the risks and rewards the come with creativity, to the certainty that attends stagnation. 
Adaptability: We position ourselves to take advantage of opportunities, embracing strategic and operational change when it makes our work more impactful.
Optimism: We believe our best days are ahead, and we embrace a forward-thinking mindset. We will make mistakes, but we will remain cheerful in the face of adversity and give people the benefit of the doubt. 
Kindness: We value everyone on our team, respect differences and trust one another. This requires courage and strength, as it involves celebrating and giving our undivided attention to others. 
 
Our Founding Principles:
1) The American public education system is flawed
2) Free enterprise and democracy work
3) Parents know the best education environment for their kids
4) Private schools offer great value and have open seats
5) All people are created equal and deserve an equal chance to pursue the American Dream
 
Position Overview
The Bilingual ESA Program Specialist (English/Spanish) will be responsible for the administration of the ACE Education Savings Account (ESA) Program in designated states, including but not limited to the review of student and provider applications. This will encompass the initial application process, annual renewal of applications, and approval of qualified expenses to participating providers. As the primary contact for students, families, and vendor providers, this position requires a high level of customer service with professional communication over phone, email and in-person. The ESA Program Specialist will be provided training on the ESA Program and will be responsible for maintaining a working knowledge of the program's key components, including the processing of applications and program implementation related to application, maintenance, and termination of ESA accounts. This role will provide an opportunity to learn about operations, account management, marketing, education, and law and policy. ACE Scholarships serves many English and Spanish speaking families and communities.
 
Primary Job duties and responsibilities
 
Administer the ESA Application Process
<ul>
<li>Review initial and renewal electronic applications within predetermined timeline, and approve or deny application, or request additional information as needed.</li>
<li>Review and approve purchases made through ESA funds to ensure expenditures qualify.</li>
<li>Manage account related materials, paperwork and files, ensuring they are current and properly saved and stored. </li>
<li>Identify and refer lead opportunities to team members.</li>
</ul>
Generalized Customer Service and Organizational Support
<ul>
<li>Function as an informed representative of the ESA Program</li>
<li>Provide clear, timely and accurate information upon request to families and participating entities inquiring about and participating in the program.</li>
<li>Provide excellent customer service to program administrators, participating families, providers in order to assist with problem resolution (respond to email, answer calls, and resolve inquiry tickets including technical and account related troubleshooting). </li>
<li>Communicate with supervisor in a timely manner regarding all relevant matters.</li>
<li>Support community engagement efforts when needed with events that promote program information to potential and current participants (taking inventory of and mailing creative and marketing materials; event preparation, attendance and follow up, etc.)</li>
<li>Participate in projects to improve processes and enhance the client experience. </li>
<li>Other duties as assigned. </li>
</ul>
Desired Knowledge, Skills and Abilities
<ul>
<li>Strong customer-centric philosophy; ability to maintain professionalism, patience and empathy when resolving issues with stakeholders</li>
<li>Experience in program project implementation</li>
<li>Knowledge and passion for school choice and ACE Scholarship's mission</li>
<li>Strong attention to detail and ability to stay organized</li>
<li>Knowledge and experience in Microsoft Office Suite, high comfort level with database systems, and fluency with basic computer skills</li>
<li>Ability to manage multiple projects and activities</li>
<li>Enthusiastic self-starter with the ability to identify problems and contribute towards implementing solutions</li>
<li>Ability to communicate and adjust workflow to accommodate families and providers during seasons of high volume</li>
<li>Strong verbal and written communication skills in English and Spanish.</li>
</ul>
Minimum Requirements
<ul>
<li>Bachelor's Degree or equivalent work experience in customer service, non-profit administration, call center, hospitality, or other related fields</li>
<li>Personal and professional integrity</li>
<li>Strong communication and customer service skills in both English and Spanish</li>
<li>Excellent professional appearance and presentation</li>
<li>Strong analytical and decision-making skills</li>
<li>Ability to travel out of state (&gt;5%)</li>
</ul>
Location, travel and Reporting 
<ul>
<li>In-office work environment at ACE Scholarships' Denver Office (Greenwood Village, CO/Denver Tech Center). Up to 20% hybrid flexibility after training period and upon manager approval. </li>
<li>Reports to the onsite ESA State Manager /ESA Program Service Delivery Director</li>
</ul>
FLSA Status Non-exempt, Full Time
 
Compensation A competitive annual salary of $55,500.00 - $62,000.00 and eligible for annual performance bonuses, plus benefits package, which includes but is not limited to: 
<ul>
<li>Medical Insurance (with generous employer contribution)</li>
<li>Dental Insurance (with generous employer contribution)</li>
<li>Vision Insurance</li>
<li>Voluntary Life Insurance</li>
<li>HSA, FSA, Limited FSA, and Dependent Care FSA pre-tax spending accounts</li>
<li>Employee Assistance Program (EAP)</li>
<li>Free, Employer-paid Short-term, Long-term, and AD&amp;D insurance. </li>
<li>401(k) with 6% employer match with immediate vesting. </li>
<li>Scholarships for employee's whose children are actively enrolled in a private school ($2,500/child, up to $5,000/year). </li>
<li>Employer paid parking </li>
<li>Onsite amenities include: gym, café, and building security </li>
<li>In office coffee, snack bar, and walking treadmill </li>
</ul>
 
 
 
 
Compensation details: 55500-62000 Yearly Salary
 
PI8640a812f70c-31181-34847199

Bilingual ESA Program Specialist (English/Spanish)

<h3>Job Description</h3>
Job Description
SUMMARY As the Nurse Practitioner/Nurse Operations Manager, you will be responsible for maintaining the day-to-day operations protocols, process workflows, safety, credentialing, and other needs as determined for the medical center. This position will support aspects of service delivery, quality assurance, governmental regulations, licensing, regulatory compliance, program policies and practices, assessing and addressing client access, needs, and issues. This role will report to the Lead Physicians to ensure that everything is designed to run smoothly and efficiently, from scheduling appointments to ensuring that equipment is properly maintained.
Will support scheduling strategy, workflows, and technologies as it relates to medical conduct in collaboration with Lead Physicians. Will maintain protocols that support the culture of excellence focused on clinical quality, patient experience, physician and caregiver engagement, integrated business/clinical operations and intelligence, and efficiency. Will partner with the Lead Physicians to develop and execute the financial model and deliver financial results of the Medical Center. 
Will provide care during acute care visits, conduct pre-screening evaluations, perform comprehensive physicals, and initiate and monitor IV therapy. Will support on-call and weekend coverage in collaboration with the provider team. 
Has the ability to work in an interdisciplinary team of health care providers and support team approach. Exhibits servant leadership, while exemplifying integrity and compassion, that upholds the company’s mission to reverse and prevent chronic disease through diet and lifestyle with the highest quality of patient-centered care. Supports the foundation of quality, evidence-based medicine guidelines that follow lifestyle medicine values which target patient behaviors foundational to medical care, disease prevention, and health promotion. 
ESSENTIAL FUNCTIONS 
Operations Management:
<ul>
<li>Maintains operating policies and procedures, guidelines, protocols, criteria, and algorithms for use in the medical center, ensuring adherence to all applicable federal and state laws and regulations including OSHA and HIPPA.</li>
<li>Reviews and oversees inventory, supplies, budgets, expenses, and manages vendor relationships for medical center operations.</li>
<li>Ensures operation and maintenance of medical and office equipment</li>
<li>Maintains a safe and clean work environment with regional support</li>
<li>Collaborates with Lead Physicians on scheduling strategy, workflows, and technologies</li>
<li>Supports equipment procurement and the maintenance processes and procedures for medical and office equipment.</li>
<li>Ensures consistent performance and practice standards to achieve superior outcomes and unparalleled patient experience.</li>
<li>Supports cost-effective clinical resource management to reduce the variable cost per case while maintaining and enhancing clinical effectiveness.</li>
<li>Assists Lead Physicians in providing in-service programs to medical staff on clinical resource management, documentation standards, utilization, quality issues, and quality improvement activities.</li>
<li>Ensures the on-call program is executed timely, with after-hours calls charted and followed up appropriately.</li>
<li>Ensures processes and workflows deliver smooth patient flow, timely care, and outstanding customer service.</li>
<li>Develops KPIs and mechanisms for patient and provider feedback, reports and reviews internally, and identifies and implements necessary improvements.</li>
<li>Ensures annual completion of competency checklists for the medical center team.</li>
</ul>
Administrative responsibilities:
<ul>
<li>Updates policies and procedures including but not limited to care management, patient flow, safety, emergency, and outreach workflows.</li>
<li>Maintains and applies personnel policies and procedures as directed by leadership.</li>
<li>Provides reporting to leadership as needed.</li>
<li>Ensures all providers/health professionals are credentialed and staff licensing is up to date renewed.</li>
<li>Supports task and project planning, including cost, schedule and resource requirements.</li>
<li>Facilitates open communication among all task/project stakeholders, internal and external.</li>
</ul>
Clinical Responsibilities:
<ul>
<li>Assists in the management of patient care and collaborates with physicians and healthcare team to enhance patient care experience and clinical outcomes</li>
<li>Conducts acute care visits for medical members, including limited scope in-office procedures</li>
<li>Conducts pre-screening evaluations</li>
<li>Initiates and monitors IV therapy</li>
<li>Conducts various physicals including, but not limited to, annual physicals, sports physicals, pre-operative clearance physicals, and women’s health annual physicals.</li>
<li>Charts patient data concisely, ensuring it is understandable to other providers and provides clear direction to the patient</li>
<li>Participates in provider and medical team meetings</li>
<li>Acts as an inclusive team player who inspires staff at all levels and demonstrates excellent interpersonal qualities that build confidence, trust and credibility. </li>
<li>Supports on-call and weekend coverage in collaboration with the provider team</li>
</ul>
OTHER DUTIES 
Assimilate into The Love.Life culture through understanding, supporting, and participating in all elements of company core values and tenets. Demonstrate working knowledge of the service standards.
Regular attendance in conformance with the standards, which may be established by Love.Life from time to time, is essential to the successful performance of this position. Attendance standard for salaried exempt team members is dedicating adequate time to fulfill the duties outlined in this job description equal to, or more than 40 hours per workweek. Due to the cyclical nature of the industry, team members may be required to work varying schedules to reflect the needs of the business.
JOB KNOWLEDGE, SKILLS, ABILITIES 
This Nurse Practitioner/Nurse Operations Manager must possess the following knowledge, skills, and abilities to demonstrate they can perform the essential functions of the job, along with the physical requirements, with or without reasonable accommodation.
<ul>
<li>Prior experience in opening a medical office, familiar with licensing and timelines.</li>
<li>Deep understanding of technologies and tools to support care team, patient and management reporting</li>
<li>Knowledgeable of KPIs and able to monitor systems for the capture of data for providers, patients, and future sales team, and management reporting.</li>
</ul>
<ul>
<li>Optimize scheduling in medical office environment.</li>
<li>Highly proficient in IV placement and access with knowledge of IV procedures</li>
<li>Thrive in a patient-centered environment that integrates the latest in personalized care and regenerative medicine</li>
<li>Provide evidence-based, patient-centered care rooted in functional medicine</li>
<li>Educate patients on nutrition and lifestyle modifications to optimize health</li>
<li>Support on-call and weekend coverage in collaboration with the provider team</li>
</ul>
EXPERIENCE/EDUCATION REQUIRED 
<ul>
<li>Board Certified Nurse Practitioner with current California license in good standing</li>
<li>Prior administrative and operational experience strongly preferred </li>
<li>5+ years’ relevant experience in Family Medicine OR equivalent combination of education and relevant experience</li>
<li>Strong familiarity with EMRs and web applications </li>
<li>Training in Functional Medicine, preferred</li>
</ul>

Nurse Operations Manager

&lt;b&gt;&lt;u&gt;University Overview&lt;/u&gt;&lt;/b&gt;&lt;/p&gt;&lt;p&gt;The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News &amp;amp; World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;/p&gt;&lt;/p&gt;&lt;b&gt;&lt;u&gt;Posted Job Title&lt;/u&gt;&lt;/b&gt;&lt;/p&gt;Clinical Research Assistant A/B (Department of Hematology/Oncology)&lt;/p&gt;&lt;/p&gt;&lt;u&gt;&lt;b&gt;Job Profile Title&lt;/b&gt;&lt;/u&gt;&lt;/p&gt;Clinical Research Assistant A&lt;/p&gt;&lt;/p&gt;&lt;u&gt;&lt;b&gt;Job Description Summary&lt;/b&gt;&lt;/u&gt;&lt;/p&gt;To assist the research team in recruitment and study implementation for two (2) funded studies (RESPECT3 Penn Biobank ROR and the Skyline Trial with Banner Health).&lt;br /&gt;&lt;br /&gt;Plan, direct, or coordinate clinical research projects. Direct the activities of workers engaged in clinical research projects to ensure compliance with protocols and overall clinical objectives. May evaluate and analyze clinical data. Responsible to assist with study coordination and recruitment for investigator-initiated studies, multi-center research studies, and patient-oriented clinical and translational research projects within a specific division. Works directly with study physicians, research coordinators, project managers, and other research staff. Performs screening visits, consenting of participants, processing and shipping of labs, entering data into databases, and escorting participants to other testing/procedure areas. Help advance the research mission of the Division and University.&lt;/p&gt;&lt;/p&gt;&lt;b&gt;&lt;u&gt;Job Description&lt;/u&gt;&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;Job Responsibilities&lt;/b&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Assist with the planning and execution of clinical research projects.&lt;/li&gt;&lt;li&gt;Collaborate with the principal investigator, research coordinators, and other study personnel to ensure compliance with study protocols and regulatory requirements.&lt;/li&gt;&lt;li&gt;Recruit, screen, and enroll study participants, obtaining informed consent when necessary.&lt;/li&gt;&lt;li&gt;Conduct patient interviews and administer questionnaires to collect data.&lt;/li&gt;&lt;li&gt;Perform data entry, ensuring the accuracy and completeness of research data.&lt;/li&gt;&lt;li&gt;Maintain patient records and study documentation, including case report forms and regulatory documents.&lt;/li&gt;&lt;li&gt;Assist with the coordination of study visits and participant follow-up.&lt;/li&gt;&lt;li&gt;Prepare and submit Institutional Review Board (IRB) applications and amendments.&lt;/li&gt;&lt;li&gt;Assist with the development of study materials, such as consent forms, data collection instruments, and recruitment materials.&lt;/li&gt;&lt;li&gt;Perform basic data analysis and assist with the preparation of research presentations, reports, and manuscripts.&lt;/li&gt;&lt;li&gt;Attend study team meetings and contribute to the ongoing evaluation of study progress.&lt;/li&gt;&lt;li&gt;Maintain a working knowledge of relevant regulations and guidelines, such as Good Clinical Practice (GCP).&lt;/li&gt;&lt;li&gt;Perform other duties as assigned by the clinical research supervisor or manager.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;Qualifications&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;p&gt;High School Diploma and 1-2 years of experience in a relevant field (e.g., life sciences or a related discipline) or equivalent combination of education and experience required. Bachelor&amp;#39;s degree preferred.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;Prior experience in clinical research or a healthcare setting is highly desirable.&lt;/li&gt;&lt;li&gt;Strong understanding of research methodology and clinical trial design.&lt;/li&gt;&lt;li&gt;Familiarity with Good Clinical Practice (GCP) guidelines, HIPAA, and applicable regulations.&lt;/li&gt;&lt;li&gt;Excellent interpersonal, communication, and organizational skills.&lt;/li&gt;&lt;li&gt;Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint) and data management software.&lt;/li&gt;&lt;li&gt;Ability to work independently and collaboratively in a team environment.&lt;/li&gt;&lt;li&gt;Detail-oriented and able to manage multiple tasks and competing priorities.&lt;/li&gt;&lt;li&gt;Demonstrated ability to maintain confidentiality and handle sensitive patient information.&lt;/li&gt;&lt;li&gt;Ability to work effectively with diverse populations and establish rapport with study participants.&lt;/li&gt;&lt;li&gt;Flexibility to adapt to changing requirements and deadlines in a fast-paced research environment.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;CRA B:&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;The &lt;b&gt;Clinical Research Assistant B&lt;/b&gt; will have the same duties as A but will include the following: Act in lead capacity in coordination of projects and assist managers in overseeing execution of project timelines as well as completion of study related activities delegated to research coordinators who provide study related support (e.g., regulatory submissions and data entry). May be responsible for orientation/mentoring of new staff and act as resource to current staff members with study related issues.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;Qualifications&lt;/p&gt;&lt;ul&gt;&lt;li&gt;High School diploma and 3-5 years of experience or an equivalent combination of education and experience required. Bachelor&amp;#39;s Degree Preferred.&lt;/li&gt;&lt;li&gt;Prior experience in clinical research or a healthcare setting is required.&lt;/li&gt;&lt;li&gt;Strong understanding of research methodology and clinical trial design.&lt;/li&gt;&lt;li&gt;Familiarity with Good Clinical Practice (GCP) guidelines, HIPAA, and applicable regulations.&lt;/li&gt;&lt;li&gt;Excellent interpersonal, communication, and organizational skills.&lt;/li&gt;&lt;li&gt;Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint) and data management software.&lt;/li&gt;&lt;li&gt;Ability to work independently and collaboratively in a team environment.&lt;/li&gt;&lt;li&gt;Detail-oriented and able to manage multiple tasks and competing priorities.&lt;/li&gt;&lt;li&gt;Demonstrated ability to maintain confidentiality and handle sensitive patient information.&lt;/li&gt;&lt;li&gt;Ability to work effectively with diverse populations and establish rapport with study participants.&lt;/li&gt;&lt;li&gt;Flexibility to adapt to changing requirements and deadlines in a fast-paced research environment.&lt;/li&gt;&lt;li&gt;The candidate should possess the ability to work independently and as part of a team.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;Contingent upon funding&lt;/p&gt;&lt;/p&gt;&lt;/p&gt;&lt;u&gt;&lt;b&gt;Job Location - City, State&lt;/b&gt;&lt;/u&gt;&lt;/p&gt;Philadelphia, Pennsylvania&lt;/p&gt;&lt;/p&gt;&lt;u&gt;&lt;b&gt;Department / School&lt;/b&gt;&lt;/u&gt;&lt;/p&gt;Perelman School of Medicine&lt;/p&gt;&lt;/p&gt;&lt;u&gt;&lt;b&gt;Pay Range&lt;/b&gt;&lt;/u&gt;&lt;/p&gt;$16.60 - $21.36 Hourly RateSalary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile. &lt;/p&gt;&lt;/p&gt;&lt;/p&gt;&lt;/p&gt;&lt;/p&gt;&lt;u&gt;&lt;b&gt;Affirmative Action Statement &lt;/b&gt;&lt;/u&gt;&lt;br /&gt;Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.&lt;/p&gt;&lt;/p&gt;&lt;u&gt;&lt;b&gt;Special Requirements &lt;/b&gt;&lt;/u&gt;&lt;br /&gt;Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.&lt;/p&gt;&lt;/p&gt;&lt;u&gt;&lt;b&gt;University Benefits&lt;/b&gt;&lt;/u&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;b&gt;Health, Life, and Flexible Spending Accounts&lt;/b&gt;: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;b&gt;Tuition&lt;/b&gt;: Take advantage of Penn&amp;#39;s exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;b&gt;Retirement:&lt;/b&gt; Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;b&gt;Time Away from Work:&lt;/b&gt; Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;b&gt;Long-Term Care Insurance:&lt;/b&gt; In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;b&gt;Wellness and Work-life Resources&lt;/b&gt;: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;b&gt;Professional and Personal Development:&lt;/b&gt; Penn provides an array of resources to help you advance yourself personally and professionally.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;b&gt;University Resources:&lt;/b&gt; As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;b&gt;Discounts and Special Services&lt;/b&gt;: From arts and entertainment to transportation and mortgages, you&amp;#39;ll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;b&gt;Flexible Work Hours:&lt;/b&gt; Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;b&gt;Penn Home Ownership Services:&lt;/b&gt; Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;b&gt;Adoption Assistance:&lt;/b&gt; Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.&lt;/p&gt;&lt;/li&gt;&lt;/ul&gt;&lt;/p&gt;&lt;i&gt;To learn more, please visit: &lt;a href="<a href="https://www.hr.upenn.edu/PennHR/benefits-pay" target="_blank">https://www.hr.upenn.edu/PennHR/benefits-pay</a>" target="_blank" &gt;<a href="https://www.hr.upenn.edu/PennHR/benefits-pay&lt;/a&amp;gt" target="_blank">https://www.hr.upenn.edu/PennHR/benefits-pay&lt;/a&amp;gt</a>; &lt;/i&gt;&lt;/p&gt;

Clinical Research Assistant A/B (Department of Hematology/Oncology)

&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Certified Recovery Specialist (Emergency Medicine)&lt;/b&gt;&lt;br /&gt;&lt;br /&gt;&lt;b&gt;&lt;u&gt;University Overview&lt;/u&gt;&lt;/b&gt;&lt;br /&gt;&lt;br /&gt;The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News &amp;amp; World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn&amp;#39;s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America&amp;#39;s Best Employers By State in 2021.&lt;br /&gt;&lt;br /&gt;Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.&lt;br /&gt;&lt;br /&gt;The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.&lt;br /&gt;&lt;br /&gt;COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn&amp;#39;s vaccine requirements and the use of Penn Open Pass, visit the &lt;a href="<a href="https://apptrkr.com/get_redirect.php?id=2754420&amp;amp;targetURL=https://coronavirus.upenn.edu/" target="_blank">https://apptrkr.com/get_redirect.php?id=2754420&amp;amp;targetURL=https://c…</a>" &gt;Penn COVID-19 Response website&lt;/a&gt; for the latest information. &lt;br /&gt;&lt;br /&gt;&lt;b&gt;&lt;u&gt;Posted Job Title&lt;/u&gt;&lt;/b&gt;&lt;br /&gt;Certified Recovery Specialist (Emergency Medicine)&lt;br /&gt;&lt;br /&gt;&lt;u&gt;&lt;b&gt;Job Profile Title&lt;/b&gt;&lt;/u&gt;&lt;br /&gt;Clinical Research Coordinator B&lt;br /&gt;&lt;br /&gt;&lt;u&gt;&lt;b&gt;Job Description Summary&lt;/b&gt;&lt;/u&gt;&lt;br /&gt;This full-time position is for a Certified Recovery Specialist (CRS) who will be a core member of a collaborative care team. The team includes Penn Medicine on Demand clinicians (PMOD), the PI and CO PI, program manager, Children&amp;#39;s Hospital of Philadelphia (CHOP). The Certified Recovery Specialist will be part of a partnership with CHOP neonatal follow up clinic (NFP-Rise) project expanding peer supports in women&amp;#39;s health across the Penn health system, in tandem with CHOP&amp;#39;s follow up clinic. This individual will rapidly connect patients with opiate use disorder to appropriate resources, and community follow up care. This person will develop relationships with community groups/agencies in partnership with others in the agency. The substance use navigator will be responsible for updating and expanding resources within Penn and with community practices (communities of recovery, educational, vocational, social, cultural, spiritual resources, mutual self- help groups, professional services, etc.). This will involve a collaborative effort including the recovering person, agency staff and other relevant stakeholders. The CRS will be responsible for managing their own caseload of patients by providing patients with recovery education and by providing a model for both people in recovery and staff by demonstrating that recovery is possible. The CRS will maintain contact either in-person, by phone or e-mail with the recovering person once they are connected with care and throughout the intervention to ensure ongoing success and to provide re-engagement support in partnership with others in the agency if needed. This individual will assist the recovering person to identify their personal interests, goals, strengths and weaknesses regarding recovery and link them to needed resources. The CRS will help patients identify barriers to accessing care to assist in recovery-related activities and develop strategies to overcome those barriers. The target population are individuals with opioid use disorders and in need of buprenorphine access.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;&lt;u&gt;Job Description&lt;/u&gt;&lt;/b&gt;&lt;br /&gt;&lt;br /&gt;This position is for a Substance Use Navigator (SUN) who will assess patient&amp;#39;s substance use needs and connect them to identified resources rapidly via a city-wide buprenorphine warmline. The primary duties for the Senior CRS will include, but are not limited to:&lt;br /&gt;&lt;ul&gt;&lt;li&gt;Follow patients throughout the care continuum, facilitate and expedite appointments for follow-up and acute care, consults and support services including behavioral health clinicians, social workers, physicians, community agencies, etc. Serve as an essential link between patients and all other care providers.&lt;/li&gt;&lt;li&gt;Maintain and expand communication with clinical partners to raise awareness of the warmline.&lt;/li&gt;&lt;li&gt;Outreach to Penn departments and community partners to update and expand resources. Establish and maintain relationships with Philadelphia&amp;#39;s behavioral health systems and targeted organizations and utilize those relationships to maintain a working knowledge of surrounding resources including visiting referral facilities.&lt;/li&gt;&lt;li&gt;Monitor and evaluate the delivery of care through documentation and tracking of needs addressed, track outcomes and support strategic planning through data collection in accordance with all state requirements and the research protocol.&lt;/li&gt;&lt;/ul&gt;&lt;br /&gt;&lt;br /&gt;Qualifications&lt;br /&gt;Bachelor&amp;#39;s Degree with 2-3 years of related experience in research and clinical study methodologies or equivalent combination of education and experience is required&lt;br /&gt;&lt;br /&gt;Working Conditions&lt;br /&gt;Office, Library, Computer Room; Requires extensive safety&lt;br /&gt;&lt;br /&gt;Physical Effort&lt;br /&gt;Typically sitting at a desk or table; Occasional lifting 25 lb. or less&lt;br /&gt;&lt;br /&gt;&lt;u&gt;&lt;b&gt;Job Location - City, State&lt;/b&gt;&lt;/u&gt;&lt;br /&gt;Philadelphia, Pennsylvania&lt;br /&gt;&lt;br /&gt;&lt;u&gt;&lt;b&gt;Department / School&lt;/b&gt;&lt;/u&gt;&lt;br /&gt;Perelman School of Medicine&lt;br /&gt;&lt;br /&gt;&lt;u&gt;&lt;b&gt;Pay Range&lt;/b&gt;&lt;/u&gt;&lt;br /&gt;$42,953.00 - $65,861.00&lt;br /&gt;&lt;br /&gt;&lt;u&gt;&lt;b&gt;Affirmative Action Statement &lt;/b&gt;&lt;/u&gt;&lt;br /&gt;Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.&lt;br /&gt;&lt;br /&gt;&lt;u&gt;&lt;b&gt;Special Requirements &lt;/b&gt;&lt;/u&gt;&lt;br /&gt;Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.&lt;br /&gt;&lt;br /&gt;&lt;u&gt;&lt;b&gt;University Benefits&lt;/b&gt;&lt;/u&gt;&lt;br /&gt;&lt;ul&gt;&lt;li&gt;&lt;b&gt;Health, Life, and Flexible Spending Accounts&lt;/b&gt;: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family&amp;#39;s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.&lt;br /&gt;&lt;/li&gt;&lt;li&gt;&lt;b&gt;Tuition&lt;/b&gt;: Take advantage of Penn&amp;#39;s exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.&lt;br /&gt;&lt;/li&gt;&lt;li&gt;&lt;b&gt;Retirement:&lt;/b&gt; Penn offers generous retirement plans to help you save for your future. Penn&amp;#39;s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.&lt;br /&gt;&lt;/li&gt;&lt;li&gt;&lt;b&gt;Time Away from Work:&lt;/b&gt; Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family&amp;#8212;whatever your personal needs may be.&lt;br /&gt;&lt;/li&gt;&lt;li&gt;&lt;b&gt;Long-Term Care Insurance:&lt;/b&gt; In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you&amp;#39;re newly hired, you won&amp;#39;t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.&lt;br /&gt;&lt;/li&gt;&lt;li&gt;&lt;b&gt;Wellness and Work-life Resources&lt;/b&gt;: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That&amp;#39;s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.&lt;br /&gt;&lt;/li&gt;&lt;li&gt;&lt;b&gt;Professional and Personal Development:&lt;/b&gt; Penn provides an array of resources to help you advance yourself personally and professionally.&lt;br /&gt;&lt;/li&gt;&lt;li&gt;&lt;b&gt;University Resources:&lt;/b&gt; As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University&amp;#39;s libraries and athletic facilities, or visit our arboretum and art galleries. There&amp;#39;s always something going on at Penn, whether it&amp;#39;s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you&amp;#39;re right in the middle of the excitement&amp;#8212;and you and your family can enjoy many of these activities for free.&lt;br /&gt;&lt;/li&gt;&lt;li&gt;&lt;b&gt;Discounts and Special Services&lt;/b&gt;: From arts and entertainment to transportation and mortgages, you&amp;#39;ll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.&lt;br /&gt;&lt;/li&gt;&lt;li&gt;&lt;b&gt;Flexible Work Hours:&lt;/b&gt; Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.&lt;br /&gt;&lt;/li&gt;&lt;li&gt;&lt;b&gt;Penn Home Ownership Services:&lt;/b&gt; Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.&lt;br /&gt;&lt;/li&gt;&lt;li&gt;&lt;b&gt;Adoption Assistance:&lt;/b&gt; Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.&lt;br /&gt;&lt;/li&gt;&lt;/ul&gt;&lt;br /&gt;&amp;#8203;&lt;br /&gt;&lt;br /&gt;To learn more, please visit: &lt;a href="<a href="https://apptrkr.com/get_redirect.php?id=2754420&amp;amp;targetURL=https://www.hr.upenn.edu/PennHR/benefits-pay" target="_blank">https://apptrkr.com/get_redirect.php?id=2754420&amp;amp;targetURL=https://w…</a>" &gt;<a href="https://www.hr.upenn.edu/PennHR/benefits-pay&lt;/a&amp;gt" target="_blank">https://www.hr.upenn.edu/PennHR/benefits-pay&lt;/a&amp;gt</a>; &lt;br /&gt;&lt;br /&gt;&lt;br /&gt;&lt;b&gt;To apply, visit &lt;a href="<a href="https://apptrkr.com/2754420" target="_blank">https://apptrkr.com/2754420</a>" &gt;<a href="https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Blockley-Hall/Certified-Recovery-Specialist--Emergency-Medicine-_JR00045913-1&lt;/a&gt;&lt;/b&gt;&lt;br" target="_blank">https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/jo…</a> /&gt;&lt;br /&gt;&lt;br /&gt;&lt;br /&gt;&lt;br /&gt;&lt;img src="<a href="https://www.jobelephant.com/img.php?id=2754420&amp;amp;image=pixel" target="_blank">https://www.jobelephant.com/img.php?id=2754420&amp;amp;image=pixel</a>" /&gt;&lt;br /&gt;Copyright &amp;#169;2021 Jobelephant.com Inc. All rights reserved.&lt;br /&gt;&lt;br /&gt;&lt;a href="<a href="https://www.jobelephant.com/" target="_blank">https://www.jobelephant.com/</a>" &gt;Posted by the FREE value-added recruitment advertising agency&lt;/a&gt; jeid-bc6425c680afb5499c1142d03829c84a

Certified Recovery Specialist (Emergency Medicine)

It's fun to work in a company where people truly BELIEVE in what they're doing!&lt;br&gt;&lt;br&gt;We're committed to bringing passion and customer focus to the business.&lt;br&gt;&lt;br&gt;&lt;b&gt;SUMMARY&lt;/b&gt;&lt;br&gt;&lt;br&gt;The WDTC Data Sciences Division (DSD) is responsible for providing Information System (IS) services and Information Technology (IT) services to WDTC Divisions and Department of Defense (DOD) customers. DSD Systems Architecture Branch is comprised of Cybersecurity team, System Administration team, Network Administration team, Operational Support team and Software Development team. All contractor IT staff are part of DOD Cyber Workforce Framework (DCWF). This contract is to provide IS Services; to configure IT in accordance with (IAW) Department of Defense (DOD) Secure Recommendation Guides (SRGs) and Secure Technical Implementation Guides (STIGs). Operate IAW DOD, US Army and WDTC Security Policies and Plans. Document IAW DOD, US Army and WDTC Configuration Control Board (CCB) requirements. Test, troubleshoot and maintain IS operations for DPG/WDTC. Monitor IS and IT implementation, configuration, and cybersecurity requirements. Primary place of performance isDugway Proving Ground, UT. IS and IT services may also be required for DPG alternate locations in SLC and along the Wasatch Front.&lt;br&gt;&lt;br&gt;The Help Desk Technician IIIprovides operation support for the DPG/WDTC data science support contract. Must have required skillset in MS Windows 10, MS Windows 11, and Computer Troubleshooting/Repair.&lt;br&gt;&lt;br&gt;****This position is contingent upon contract award ****&lt;br&gt;&lt;br&gt;&lt;b&gt;ESSENTIAL REQUIREMENTS &lt;/b&gt;&lt;br&gt;&lt;br&gt;Must have a valid Driver's License.&lt;br&gt;&lt;br&gt;Must be able to pass a customer background check for access to facilities, equipment and property. This Homeland Security Investigation requires U.S. Citizenship. &lt;br&gt;&lt;br&gt;IAT II: Minimum of one (1) qualifying baseline certification: Security+ CE, SSCP, CCNA-Security, CISSP (or Associate), CISA, GCIH, GCED, CASP CE, or GSEC.&lt;br&gt;&lt;br&gt;Minimum of One qualifying computing environment below or other relevant computing environment certification(s):&lt;br&gt;&lt;br&gt;Microsoft Certified Solutions Associate&lt;br&gt;&lt;br&gt;(MCSA) (Desktop tracks)&lt;br&gt;&lt;br&gt;Microsoft Certified Solutions Expert (MCSE)&lt;br&gt;&lt;br&gt;(Desktop tracks)&lt;br&gt;&lt;br&gt;Red Hat Certified System Administrator (RHCSA)&lt;br&gt;&lt;br&gt;A+&lt;br&gt;&lt;br&gt;Linux+&lt;br&gt;&lt;br&gt;MCITP:&lt;br&gt;&lt;br&gt;&lt;b&gt;KEY DUTIES AND RESPONSIBILITIES&lt;/b&gt;&lt;br&gt;Essential Duties and responsibilities include the following. Other duties may be assigned.&lt;br&gt;&lt;br&gt;Logs all requests for assistance and all deficiencies upon discovery, and track solutions, in the Government approved trouble ticketing system to include project and cost details.&lt;br&gt;&lt;br&gt;Completes monthly a minimum of 80% of all change/trouble tickets in each trouble ticket priority (Low, Medium or High). Low is defined as assigned within 24 hours; completed within 48 hours of being assigned. Medium is assigned within 4 hours; completed within 8 hours of being assigned. High is assigned within 1 hour; completed within 2 hours of being assigned. A status update for each open ticket will be annotated in the ticket database upon a change of status, or if no change of status occurs, monthly. Include an explanation of ticket status for tickets remaining open from one month to the next in the contractor's monthly status report. Deviation from required timelines shall be coordinated with and approved by Contracting Officer's Representative (COR). The Government estimates a total of approximately 5,500 - 6,000 tickets per year.&lt;br&gt;&lt;br&gt;Creates helpdesk tickets immediately upon request.&lt;br&gt;&lt;br&gt;Notifies users of ticket status within two (2) hours of ticket creation or status change.&lt;br&gt;&lt;br&gt;Monitors and updates backlog status at least weekly.&lt;br&gt;&lt;br&gt;Closes tickets and notifies customer immediately upon completion.&lt;br&gt;&lt;br&gt;Fields trouble calls, prioritizes workload, and escalates problems that cannot be resolved locally to applicable Original Equipment Manufacturer (OEM).&lt;br&gt;&lt;br&gt;Performs Tier II/III (direct user support) for WDTC DREN/SDREN core services for TNET supporting DoD customers.&lt;br&gt;&lt;br&gt;Performs service desk duties as defined by current Information Technologies Infrastructure Library (ITIL) processes.&lt;br&gt;&lt;br&gt;Supports technologies to include operating systems, servers and software applications issues, troubleshoot, resolve and implement solutions.&lt;br&gt;&lt;br&gt;Patches all applicable systems and ensure compliance with all DoD, Defense Information Systems Agency (DISA), Army, Army Test and Evaluation Command (ATEC) and DPG/WDTC laws, regulations and standards.&lt;br&gt;&lt;br&gt;Ensures installations are IAW established local procedures.&lt;br&gt;&lt;br&gt;Manages and distributes software licenses for the TNET for software installation.&lt;br&gt;&lt;br&gt;Provides routine application patching and upgrades management for operating systems and commercial applications (i.e., Java, Microsoft Office, etc.)&lt;br&gt;&lt;br&gt;Acts as the focal point for customer contact, including problem resolution, requests for new service, or general inquiries for IT.&lt;br&gt;&lt;br&gt;Submits applicable DISA documentation for smartphone (iPhone/ iPad/ iOS/ Android/ Samsung) activation on mobile device management server &amp; Enterprise email. Receives &amp; process cellular devices for setup of applicable DoD apps, TEAM's, &amp; Enterprise email for Government end users.&lt;br&gt;&lt;br&gt;Provides minimal troubleshoot support, if possible, within the applications or equipment. Compiles phone &amp; user information in distribution &amp; turn in of devices for reporting. Obtains full Purebred agent accreditation or current DISA utility for credential issuance.&lt;br&gt;&lt;br&gt;Performs imaging on new and transferred computers. Imaging shall be in accordance with current Army Gold Master (AGM) and DISA Secure Host Baseline (SHB) policies.&lt;br&gt;&lt;br&gt;Performs system builds on computers using the system image library, as required IAW DSD prioritization based on the test center's requirements for testing.&lt;br&gt;&lt;br&gt;Logs shall be made available to ISSM/COR/CIO upon request.&lt;br&gt;&lt;br&gt;Provides user account support to include creating, updating, disabling/deleting, and resetting accounts for Active Directory. Accounts will be reset within 30 minutes of request. The Government estimates approximately 400 - 600 computer accounts.&lt;br&gt;&lt;br&gt;Identifies, utilizes and makes recommendations on system tools to identify potential issues.&lt;br&gt;&lt;br&gt;Installs authorized software packages on computers upon request.&lt;br&gt;&lt;br&gt;Installs and configures the proper operating system (OS) onto computers, installs application software including clients for Microsoft System Center Configuration Manager (SCCM)/McAfee/Network Access Control (NAC) for remote system management, performs all necessary updates, and runs Assured Compliance Assessment Solution (ACAS) vulnerability scans and remediate related issues.&lt;br&gt;&lt;br&gt;McAfee is the software utilized for virus protection, SCCM is used for patching, Bitlocker is used for encryption, and Dameware is used for remote desktop support.&lt;br&gt;&lt;br&gt;Configures user accounts for local standalone use.&lt;br&gt;&lt;br&gt;Evaluates, troubleshoots, and repairs a Windows and Red-Hat Linux based servers, workstations and laptops. Any repairs requiring external support must be coordinated and approved by the Government. May be required to provide assistance to third-party vendors.&lt;br&gt;&lt;br&gt;Performs data recovery from backups and from damaged data storage devices.&lt;br&gt;&lt;br&gt;Writes and updates scripts to expedite routine system configuration and software installations/updates and provide those resources to other technicians for uniformity and completeness.&lt;br&gt;&lt;br&gt;Tracks and performs monthly updates of stand-alone computers to include status reporting. Status reports will be in the Contractor format and will be submitted within 4 duty days of the following month.&lt;br&gt;&lt;br&gt;Maintains one (1) Windows-based print server for approximately 35-50 TNET network printers.&lt;br&gt;&lt;br&gt;Installs and configures printer drivers on workstations and laptops.&lt;br&gt;&lt;br&gt;Operates Distributed Test Control Center (DTCC) Ditto Operations Centers (DOCs 1 &amp; 2) in support of local and/or distributed classified and/or unclassified tests, training and other events. The Government anticipates performing this function approximately five (5) times per year up to 10 days per occurrence. The Government will provide 24-hour advance notice of requirement.&lt;br&gt;&lt;br&gt;Performs software assessment on all software applications not on the DPG-approved software list that are being requested for use. Assessment includes creating or verifying trouble ticket for the task, running application STIGs, as well as vulnerability and ACAS scans. Software assessment procedures will be followed IAW local policy and procedure.&lt;br&gt;&lt;br&gt;Properly disposes of all hard drives and external media IAW local procedures. Ensures proper documentation is completed and stored on the Test Mission Support System (TMSS) Portal.&lt;br&gt;&lt;br&gt;Provides input and advises Government personnel regarding all Help Desk procedures and processes. Assists Government personnel with writing Standard Operating Procedures (SOP).&lt;br&gt;&lt;br&gt;Responsible for aiding in own self-development by being available and receptive to all training made available by the company.&lt;br&gt;&lt;br&gt;Plans daily activities within the guidelines of company policy, job description and supervisor's instruction in such a way as to maximize personal output.&lt;br&gt;&lt;br&gt;&lt;b&gt;OTHER DUTIES&lt;/b&gt;&lt;br&gt;&lt;br&gt;Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. &lt;br&gt;&lt;br&gt;&lt;b&gt;EDUCATION AND EXPERIENCE&lt;/b&gt;&lt;br&gt;&lt;br&gt;High School diploma or General Education Degree (GED) and a minimum of one (1) year relevant experience and/or training, or equivalent combination of education/experience.&lt;br&gt;&lt;br&gt;&lt;b&gt;JOB SPECIFIC KNOWLEDGE/SKILLS/ABILITIES&lt;/b&gt;&lt;br&gt;&lt;br&gt;Operational knowledge and advanced skills in the standard tools, concepts, practices and procedures of incident management, service desk support and knowledge management.&lt;br&gt;&lt;br&gt;Expert computer skills withability to troubleshoot computer hardware/software issues at an advanced level.&lt;br&gt;&lt;br&gt;Solid organizational and leadership skills relevant to carrying out day-to-day responsibilities.&lt;br&gt;&lt;br&gt;Ability to guide others and identify improvements in policies/procedures related to helpdesk call center operations.&lt;br&gt;&lt;br&gt;Exceptional skills in planning and prioritizing the work of others in a helpdesk call center environment.&lt;br&gt;&lt;br&gt;Ability to lead, supervise, and train others effectively.&lt;br&gt;&lt;br&gt;Skilled in facilitating teamwork and coordinating efforts for the successful achievement of goals.&lt;br&gt;&lt;br&gt;Excellent critical thinking skills with ability to identify, analyze, and resolve complex issues.&lt;br&gt;&lt;br&gt;Superior problem-solving skills with strong attention to detail.&lt;br&gt;&lt;br&gt;Excellent organization and time management skills with ability to handle multiple projects and priorities.&lt;br&gt;&lt;br&gt;Ability to learn and apply new knowledge in a fast-paced environment.&lt;br&gt;&lt;br&gt;Exceptional verbal and written communication skills with ability to explain technical information in a non-technical manner.&lt;br&gt;&lt;br&gt;Exceptional customer service and relationship-building skillswith ability to use tact in handling difficult individuals and/or situations.&lt;br&gt;&lt;br&gt;Ability to work effectively both independently and in a team environment.&lt;br&gt;&lt;br&gt;&lt;b&gt;LANGUAGE SKILLS&lt;/b&gt;&lt;br&gt;&lt;br&gt;Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.&lt;br&gt;&lt;br&gt;&lt;b&gt;MATHEMATICAL SKILLS&lt;/b&gt;&lt;br&gt;&lt;br&gt;Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.&lt;br&gt;&lt;br&gt;&lt;b&gt;REASONING ABILITY&lt;/b&gt;&lt;br&gt;&lt;br&gt;Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.&lt;br&gt;&lt;br&gt;&lt;b&gt;PHYSICAL DEMANDS&lt;/b&gt;&lt;br&gt;&lt;br&gt;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.&lt;br&gt;&lt;br&gt;Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.&lt;br&gt;&lt;br&gt;&lt;b&gt;CNI CORE COMPETENCIES &lt;/b&gt;&lt;br&gt;&lt;br&gt;Responsible for the integration of CNI Core Competencies into daily functions, including commitment to integrity, knowledge/quality of work, supporting financial goals of the company, initiative/motivation, cooperation/relationships, problem analysis/discretion, accomplishing goals through organization, positive oral/written communication skills, leadership abilities, commitment to Affirmative Action, reliability/dependability, flexibility and ownership/accountability of actions taken.&lt;br&gt;&lt;br&gt;&lt;b&gt;COMPLIANCE &lt;/b&gt;&lt;br&gt;&lt;br&gt;Promotes and encourages a culture of compliance with all applicable rules (federal, state, local, Federal Acquisition Regulations, Code of Federal Regulations, Prime Contract requirements, etc.) for themselves and the company as a whole. Fosters an environment in which they will report any violations or reasonably suspected violation of CNI policy, FAR, and/or CFR and are comfortable discussing the myriad compliance, conflict, FAR, CFR, etc. issues that arise during the performance of a government contract.&lt;br&gt;&lt;br&gt;&lt;b&gt;EOE including Disability/Vet&lt;/b&gt;&lt;br&gt;&lt;br&gt;If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Help Desk Technician III

<h3>Job Description</h3>
Job Description
Our award-winning customer service attracts customers that include internationally renowned Harvard affiliated hospitals, neighborhood health centers, physician practices, colleges, pharmaceutical companies, medical device manufacturers, property management organizations, attorneys, and many businesses.&nbsp;

Job Description:&nbsp;This position will be responsible for assisting the manager with the operations and the technology infrastructure and systems within the call center. This role includes overseeing the implementation and maintenance of call center software, hardware, and communication systems. Additionally, will lead projects aimed at enhancing our technology capabilities to improve patient and staff experiences. This position serves as the right hand to the manager to ensure all technology and operation tasks are on target.
Key Responsibilities:
<ul>
<li>Manage and maintain the call center’s technology infrastructure, including phone systems, Learning Management System software, and other communication tools.</li>
<li>Assist manager in keeping all projects and operation tasks on track.</li>
<li>Assist with preparing project plans, development, implementation and evaluation.</li>
<li>Collaborate with IT, call center staff, and external vendors to ensure seamless integration and functionality of systems.</li>
<li>Assure staffing is optimized to meet service delivery expectations.</li>
<li>Monitor and analyze call center performance metrics to identify areas for technological and operational improvements</li>
<li>Provide training and support to call center staff as needed.</li>
<li>Ensure compliance with policies, industry regulations, and best practices in call center operations.</li>
<li>Troubleshoot and resolve technical issues promptly to minimize disruptions to call center operations.</li>
</ul>
Qualifications:
<ul>
<li>Minimum of 5 years of experience in call center technology management or a similar role, preferably within a healthcare setting.</li>
<li>Proven project management skills with a track record of successfully leading technology enhancement projects.</li>
<li>Strong knowledge of call centers.</li>
<li>Excellent problem-solving skills and the ability to troubleshoot technical issues effectively.</li>
<li>Exceptional communication and interpersonal skills, with the ability to collaborate with diverse teams.</li>
<li>Knowledge of healthcare industry regulations and standards is a plus.</li>
</ul>
For an immediate interview, Apply today.
Company DescriptionGecko Hospitality, named to Forbes 2023 list of America’s Best Recruiting Firms, offers the largest selection of restaurant, catering, grocery store, corporate dining, senior living, healthcare food service, K-12 food service and higher education food service positions. Our hospitality-exclusive team covers all 50 states and Canada and offers professional placement services with over 120 dedicated hospitality experts. With Gecko's extensive list of hospitality recruiter services, we get you and your resume in front of the hospitality industry's leading decision makers! Better yet, Gecko has exceptional national, regional, and local relationships and is well respected in the hospitality industry for enhancing hospitality careers. Our national network consists of 80 regional offices driven to meet the needs of the hospitality industry. From fast food to fine dining and grocery stores to senior living, Gecko recruit’s chef and management positions for all facets of the hospitality industry. Gecko boasts generations of hospitality recruiting experience, consisting of over 1,900 collective years, that furthers the careers of those seeking professional management positions. Contact us today and we will get you in touch with one of our experts to discuss your opportunities. 
<h3>Company Description</h3>
Gecko Hospitality, named to Forbes 2023 list of America’s Best Recruiting Firms, offers the largest selection of restaurant, catering, grocery store, corporate dining, senior living, healthcare food service, K-12 food service and higher education food service positions. Our hospitality-exclusive team covers all 50 states and Canada and offers professional placement services with over 120 dedicated hospitality experts.\r\n\r\nWith Gecko's extensive list of hospitality recruiter services, we get you and your resume in front of the hospitality industry's leading decision makers! Better yet, Gecko has exceptional national, regional, and local relationships and is well respected in the hospitality industry for enhancing hospitality careers.\r\n\r\nOur national network consists of 80 regional offices driven to meet the needs of the hospitality industry. From fast food to fine dining and grocery stores to senior living, Gecko recruit’s chef and management positions for all facets of the hospitality industry. Gecko boasts generations of hospitality recruiting experience, consisting of over 1,900 collective years, that furthers the careers of those seeking professional management positions. Contact us today and we will get you in touch with one of our experts to discuss your opportunities.

Call Center Technology Manager

<h3>Job Description</h3>
Job Description
Job Title:&nbsp;Non-Clinical - Food and Nutrition Services - Food Service Worker Location:&nbsp;Raleigh, NC&nbsp;27609&nbsp;(Onsite) Work Hours:&nbsp;Shift:&nbsp;Day 5x8-Hour (12:00 - 20:30) Benefits:&nbsp;Medical Insurance, Dental Insurance, Vision Insurance, 401K Pay rate: &nbsp;W2
Description
<ul>
<li>3 - 5 years’ experience</li>
<li>Line Cooking experience required</li>
<li>Production Cooking experience (is a plus)</li>
<li>Serve Safe Certification preferred</li>
</ul>
Perform a variety of tasks in preparation, service and delivery of food products and/or service operations (ie. prepare, mix, assemble, portion, serve and store food as directed; receive inspect, store, secure disburse and control inventory of foodstuffs, supplies and equipment). Also may function as a cashier when directed.
<ul>
<li>Strip carts/trays, sort, rinse, dishes and silverware, operate and unload dish machine, and store clean items; inspect washed items for cleanliness and breakage.</li>
<li>Clean and maintain dish machine; clean and sanitize assigned areas.</li>
<li>Washes pots, pans and equipment.</li>
<li>Collect, sort and dispose of trash.</li>
<li>Follow all safety procedures for using equipment and chemicals.</li>
</ul>
Level II
<ul>
<li>In addition to the duties described in Level I, performs the following:</li>
<li>May set up and serve food to patients and cafeteria customers as specified by menus, ensuring that all food items are properly portioned and handled within established sanitation standards.</li>
<li>May operate and monitor proper functioning of food service equipment; follow all safety procedures for using equipment and chemicals; clean and sanitize equipment after use.</li>
<li>May assist in tray line and/or cafeteria setup, ensuring that quality standards are maintained and safe food handling guidelines are adhered to.</li>
<li>Detect and report improperly prepared food or food that does not meet standards and/or defective/damaged merchandise and status of all supplies in stock.</li>
<li>May assist in the care and maintenance of work areas and alert supervisors to problems as they arise.</li>
<li>May place food and supply orders with approved vendors under direction and guidance of Food Service Manager.</li>
<li>May review stock levels of common foodstuffs and advanced menu items, conduct physical inventories and maintain inventory records; unload incoming supplies and equipment.</li>
<li>May transport food carts to assigned locations.</li>
<li>May prepare and set up food items to be delivered to catering functions as needed</li>
<li>May plan, organize and provide service for routine and more complex catering functions.</li>
<li>May work as needed for specially planned catering events.</li>
<li>May maintain an accurate inventory of all catering equipment.</li>
<li>May be responsible for the maintenance and upkeep of the catering area.</li>
</ul>
Company DescriptionOverview TechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal. We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness. We also have national recruiting centers that service our enterprise and MSP/VMS clients. We are a Secret Cleared Facility and our core competencies are Information Technology, Engineering, Customer Service/Call Center, Admin/Clerical, Finance/Accounting, Scientific/Clinical, Sales/Marketing, Legal, Human Resources, Light Industrial (limited), and Professional across a range of industries. The company’s talented Recruiters and HR Specialists have backgrounds in many cutting-edge, high-performance industries making TechLink Systems an ideal partner for recruitment process outsourcing. We look forward to our partnership with you! 
<h3>Company Description</h3>
Overview\r\n\r\nTechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal. \r\n\r\nWe serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness. \r\n\r\nWe also have national recruiting centers that service our enterprise and MSP/VMS clients. We are a Secret Cleared Facility and our core competencies are Information Technology, Engineering, Customer Service/Call Center, Admin/Clerical, Finance/Accounting, Scientific/Clinical, Sales/Marketing, Legal, Human Resources, Light Industrial (limited), and Professional across a range of industries. \r\n\r\nThe company’s talented Recruiters and HR Specialists have backgrounds in many cutting-edge, high-performance industries making TechLink Systems an ideal partner for recruitment process outsourcing. \r\n\r\nWe look forward to our partnership with you!

Line cook (ND2024)

&lt;b&gt;&lt;u&gt;University Overview&lt;/u&gt;&lt;/b&gt;&lt;/p&gt;&lt;p&gt;The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News &amp;amp; World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;/p&gt;&lt;/p&gt;&lt;b&gt;&lt;u&gt;Posted Job Title&lt;/u&gt;&lt;/b&gt;&lt;/p&gt;Research Specialist (Department of Ophthalmology)&lt;/p&gt;&lt;/p&gt;&lt;u&gt;&lt;b&gt;Job Profile Title&lt;/b&gt;&lt;/u&gt;&lt;/p&gt;Research Specialist A&lt;/p&gt;&lt;/p&gt;&lt;u&gt;&lt;b&gt;Job Description Summary&lt;/b&gt;&lt;/u&gt;&lt;/p&gt;The newly established Penn Medicine Center for Genetics of Complex Disease seeks to elucidate the genetics of diseases that disproportionately affect understudied populations. The Center is led by Director Joan O'Brien, MD, Chairman Emeritus of the Department of Ophthalmology at the University of Pennsylvania, and is funded in part by the Primary Open-Angle African American Glaucoma Genetics (POAAGG) Study. This multi-year study, funded by two R01 grants from the National Eye Institute totaling $17.8M, seeks to understand the genetic architecture of glaucoma. This disease is the leading cause of irreversible blindness in the world today and overaffects African ancestry individuals. Our team has enrolled more than 10,250 African ancestry individuals from Philadelphia since 2010. We are now analyzing genetic data and beginning to re-contact families to screen for risk variants and high polygenic risk scores. More information on the Center and its publications can be found here.&lt;br /&gt;&lt;br /&gt;We are seeking a highly motivated, organized, and detail-oriented Research Specialist. The Research Specialist will assist with experiments related to the genetics of glaucoma and other diseases that over affect African ancestry populations. This individual will plan and conduct basic experiments to meet research project aims; assist in performing laboratory experiments and clinical studies, including re-contacting patients with genetic variants for blood collection; and provide management of laboratory tools, documentations, and processes to ensure regulatory compliance and timely completion of project/program deliverables. There will be opportunities for collaboration on research projects with glaucoma specialists and biostatisticians, as well as experience with manuscript writing. This position will function as part of a multidisciplinary team and will report to the Research Project Manager C.&lt;/p&gt;&lt;/p&gt;&lt;b&gt;&lt;u&gt;Job Description&lt;/u&gt;&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;Job Responsibilities&lt;/b&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Perform &lt;i&gt;in vitro&lt;/i&gt; experiments such as maintaining cell lines, retrieving trabecular meshwork from eye globes, and processing of tissues to prepare for plating and culture. Culture induced pluripotent stem cells from patient blood draws and differentiate into retinal ganglion cells&lt;/li&gt;&lt;li&gt;Work with Database Manager to organize, collect, and retrieve phenotypic information from the POAAGG database and medical charts as required for clinical and laboratory projects&lt;/li&gt;&lt;li&gt;Re-contact select patients and families with genetic variants of interest for onsite screenings, including collection of phenotypic information and blood/saliva for DNA extraction&lt;/li&gt;&lt;li&gt;Collect human trabecular meshwork cells from trabeculectomy surgery from African ancestry patients, which will be used to model glaucoma and examine the effect of significant genetic variants&lt;/li&gt;&lt;li&gt;Drive a research project (collect, analyze and interpret data, and present data at group meetings)&lt;/li&gt;&lt;li&gt;Help in the general running of the lab, including receiving items and maintaining lab organization&lt;/li&gt;&lt;li&gt;Assist graduate students and postdoctoral fellows in their experiments&lt;/li&gt;&lt;li&gt;Perform additional duties as assigned&lt;/li&gt;&lt;li&gt;Position is contingent upon grant funding&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;Qualifications&lt;/b&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Bachelor of Science and 0 to 1 year of experience or equivalent combination of education and experience is required.&lt;/li&gt;&lt;/ul&gt;&lt;/p&gt;&lt;/p&gt;&lt;u&gt;&lt;b&gt;Job Location - City, State&lt;/b&gt;&lt;/u&gt;&lt;/p&gt;Philadelphia, Pennsylvania&lt;/p&gt;&lt;/p&gt;&lt;u&gt;&lt;b&gt;Department / School&lt;/b&gt;&lt;/u&gt;&lt;/p&gt;Perelman School of Medicine&lt;/p&gt;&lt;/p&gt;&lt;u&gt;&lt;b&gt;Pay Range&lt;/b&gt;&lt;/u&gt;&lt;/p&gt;$36,368.00 - $50,000.00 Annual RateSalary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile. &lt;/p&gt;&lt;/p&gt;&lt;/p&gt;&lt;/p&gt;&lt;/p&gt;&lt;u&gt;&lt;b&gt;Affirmative Action Statement &lt;/b&gt;&lt;/u&gt;&lt;br /&gt;Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.&lt;/p&gt;&lt;/p&gt;&lt;u&gt;&lt;b&gt;Special Requirements &lt;/b&gt;&lt;/u&gt;&lt;br /&gt;Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.&lt;/p&gt;&lt;/p&gt;&lt;u&gt;&lt;b&gt;University Benefits&lt;/b&gt;&lt;/u&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;b&gt;Health, Life, and Flexible Spending Accounts&lt;/b&gt;: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;b&gt;Tuition&lt;/b&gt;: Take advantage of Penn&amp;#39;s exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;b&gt;Retirement:&lt;/b&gt; Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;b&gt;Time Away from Work:&lt;/b&gt; Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;b&gt;Long-Term Care Insurance:&lt;/b&gt; In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;b&gt;Wellness and Work-life Resources&lt;/b&gt;: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;b&gt;Professional and Personal Development:&lt;/b&gt; Penn provides an array of resources to help you advance yourself personally and professionally.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;b&gt;University Resources:&lt;/b&gt; As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;b&gt;Discounts and Special Services&lt;/b&gt;: From arts and entertainment to transportation and mortgages, you&amp;#39;ll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;b&gt;Flexible Work Hours:&lt;/b&gt; Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;b&gt;Penn Home Ownership Services:&lt;/b&gt; Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;b&gt;Adoption Assistance:&lt;/b&gt; Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.&lt;/p&gt;&lt;/li&gt;&lt;/ul&gt;&lt;/p&gt;&lt;i&gt;To learn more, please visit: &lt;a href="<a href="https://www.hr.upenn.edu/PennHR/benefits-pay" target="_blank">https://www.hr.upenn.edu/PennHR/benefits-pay</a>" target="_blank" &gt;<a href="https://www.hr.upenn.edu/PennHR/benefits-pay&lt;/a&amp;gt" target="_blank">https://www.hr.upenn.edu/PennHR/benefits-pay&lt;/a&amp;gt</a>; &lt;/i&gt;&lt;/p&gt;

Research Specialist (Department of Ophthalmology)

&lt;b&gt;&lt;u&gt;University Overview&lt;/u&gt;&lt;/b&gt;&lt;/p&gt;&lt;p&gt;The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News &amp;amp; World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;/p&gt;&lt;/p&gt;&lt;b&gt;&lt;u&gt;Posted Job Title&lt;/u&gt;&lt;/b&gt;&lt;/p&gt;Clinical Research Coordinator B/C (Hybrid) (Abramson Cancer Center)&lt;/p&gt;&lt;/p&gt;&lt;u&gt;&lt;b&gt;Job Profile Title&lt;/b&gt;&lt;/u&gt;&lt;/p&gt;Clinical Research Coordinator B&lt;/p&gt;&lt;/p&gt;&lt;u&gt;&lt;b&gt;Job Description Summary&lt;/b&gt;&lt;/u&gt;&lt;/p&gt;This position&amp;#39;s primary function is to facilitate, promote, and ensure good clinical practice in the conduct of all research protocols in the Department/Center. Independently manages different phases of complex clinical trials and mentors coordinators and research assistants. Works with partnering institutions and creates multi-center budgets and manages expenses. Participates in study team meetings, disease site group meetings, and ongoing protocol training/compliance meetings. Supports in the monitoring of external sites and assists in the management of multisite trials.&lt;/p&gt;&lt;/p&gt;&lt;b&gt;&lt;u&gt;Job Description&lt;/u&gt;&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;Job Responsibilities&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;br /&gt;&lt;b&gt;&lt;u&gt;Clinical Research Coordinator B Responsibilities&lt;/u&gt;&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;This individual will work under general supervision&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;The CRC will be responsible for the coordination of complex oncology clinical research protocols, including accurate data collection and overseeing the quality of the clinical trial data and records, scheduling and conducting study initiation and monitoring visits, and participating in ongoing study protocol training. The CRC is also responsible for research lab specimen processing/handling. The CRC will demonstrate vigilance in patient safety, protocol compliance, and data quality, and will participate in data organization for research publications, with potential for co-authorship. Additional details of these responsibilities are provided below:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Coordinate the conduct of complex (i.e. multi-drug regimens, high toxicity potential, multiple random assignments, or immunotherapies, etc.) Phase I - IV clinical trials and registries within the ACC CRU Myeloma Research Team .&lt;/li&gt;&lt;li&gt;Complete relevant training to function in the role including but not limited to electronic databases, and processing/shipping specimens. Coordinate completion and appropriate documentation of new study staff training during any staffing transitions or for coverage purposes.&lt;/li&gt;&lt;li&gt;Organize, participate and assist in the preparation of documents needed for initiation, monitoring, internal and external auditing, and study close-out visits. Interface with regulatory authorities, Sponsors and cooperative groups as directed by the ACC CRU Myeloma Research Team Program Manager.&lt;/li&gt;&lt;li&gt;Be actively involved in planning and implementation of patient recruitment into studies (involves deciding which strategies are best, reviewing medical records of upcoming new and return patient clinic visits and discussing with investigators, reaching out to potential referring physicians, approaching potential subjects in the office or speaking to them by phone, asking pre-screening eligibility questions, etc.). May participate in the clinic to explain a trial and conduct informed consent with the patient and family.&lt;/li&gt;&lt;li&gt;Develop, schedule and oversee participant visits and any necessary testing and appointment coverage according to protocol and in accordance with Good Clinical Practice (GCP) (e.g. scheduling participant visits within the appropriate window, ensuring all tests and assessments at each visit are performed, reporting adverse events and ensuring review and appropriate follow-up by investigator, monitoring patient care and treatment side effects in concert with investigators, detailed documentation of study activities).&lt;/li&gt;&lt;li&gt;Monitor subjects per protocol requirements and ensure adherence to protocol. Show vigilance in patient safety, protocol compliance and data quality.&lt;/li&gt;&lt;li&gt;Communicate clinical trial patient activity to the investigational drug pharmacy (IDS) to ensure adequate drug supply. Coordinate investigational agent supply ordering with sponsor and IDS as needed. Ensure drug accountability and appropriate investigational agent diary completion.&lt;/li&gt;&lt;li&gt;Participate in the development/maintenance of electronic study specific case report forms (i.e. REDCap, CTMS etc.) and source document tools. Organize and maintain all documentation required by the sponsor or CRO per GCP - includes source documentation, case report forms, and research charts.&lt;/li&gt;&lt;li&gt;Collect, review and report timely, valid, accurate study data. Obtain records required to complete case report forms. Update/maintain study record in the Clinical Trials Management System (CTMS) in real-time. Maintain clinical trial databases by completing case report forms typically within 5 business days of subject visits and resolving data queries within 10 days of issuance. These timelines may be shortened during periods of data lock or in preparation for abstract/manuscript submission. Responsible for IND reporting and/or assisting Sponsor with annual IND reporting.&lt;/li&gt;&lt;li&gt;On behalf of the site, participate in weekly or bi-weekly Sponsor teleconferences to review the status of ongoing patients and slot assignments/allocations for next dose levels; share study-wide updates/issues with the Research Team's Program Manager and study team members who were not able to participate. Coordinate and participate in core study team, disease-site group and ongoing protocol training/compliance meetings. Provide regular study and enrollment updates to the research team. Work as a part of the research team to maximize the efficiency and quality of research performed, including developing work instructions.&lt;/li&gt;&lt;li&gt;May act as a mentor to coordinators who have joined the unit with less research experience.&lt;br /&gt; &lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;&lt;u&gt;Clinical Research Coordinator C:&lt;/u&gt;&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;The Clinical Trials Coordinator C will have the same duties as B but will include the following:&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;This individual will work independently with minimal supervision. May act in a lead capacity or as back-up to the supervisor.&lt;/li&gt;&lt;li&gt;Work directly with physicians to design, set-up and execute studies. Be responsible for writing investigator initiated IND/IDE clinical trials in collaboration with faculty supervisor. Speak at investigator meetings or site initiation visits for IITs where collaborating physician is the Principal Investigator. Assist in analyzing clinical data to determine response and clinical outcomes; contribute to the preparation of study abstracts, posters, manuscripts and grant applications.&lt;/li&gt;&lt;li&gt;May participate in and support budget preparation for trials as needed. May support a clinical trial budget through each phase of development, resolving issues and queries with input from the Research Team's PM/PI as required.&lt;/li&gt;&lt;li&gt;Independently manage complex (i.e. multi-drug regimens, high toxicity potential, multiple random assignments, or immunotherapies, etc.) clinical trials and registries within the ACC CRU Myeloma Research Team. May schedule and oversee subject visits and any necessary testing and appointment coverage according to protocol and in accordance with Good Clinical Practice, detailed documentation of study activities.&lt;/li&gt;&lt;li&gt;Act in lead capacity in coordination of ACC CRU Myeloma Research Team projects and assist Research Team Managers in overseeing execution of project timelines as well as completion of study related activities delegated to research coordinator who provides study related support (e.g., regulatory submissions and data entry).&lt;/li&gt;&lt;li&gt;May be responsible for orientation/mentoring of new staff and act as resource to current staff members with study related issues.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;Qualifications&lt;/p&gt;&lt;p&gt;CRC-B: Bachelor's degree and 2-4 years of experience or equivalent combination of education and experience is required.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;CRC-C: Bachelor's degree and 4-6 years of experience or equivalent combination of education and experience is required. &lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;Position is contingent upon continued funding.&lt;/p&gt;&lt;/p&gt;&lt;/p&gt;&lt;u&gt;&lt;b&gt;Job Location - City, State&lt;/b&gt;&lt;/u&gt;&lt;/p&gt;Philadelphia, Pennsylvania&lt;/p&gt;&lt;/p&gt;&lt;u&gt;&lt;b&gt;Department / School&lt;/b&gt;&lt;/u&gt;&lt;/p&gt;Perelman School of Medicine&lt;/p&gt;&lt;/p&gt;&lt;u&gt;&lt;b&gt;Pay Range&lt;/b&gt;&lt;/u&gt;&lt;/p&gt;$43,919.00 - $62,000.00 Annual RateSalary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile. &lt;/p&gt;&lt;/p&gt;&lt;/p&gt;&lt;/p&gt;&lt;/p&gt;&lt;u&gt;&lt;b&gt;Affirmative Action Statement &lt;/b&gt;&lt;/u&gt;&lt;br /&gt;Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.&lt;/p&gt;&lt;/p&gt;&lt;u&gt;&lt;b&gt;Special Requirements &lt;/b&gt;&lt;/u&gt;&lt;br /&gt;Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.&lt;/p&gt;&lt;/p&gt;&lt;u&gt;&lt;b&gt;University Benefits&lt;/b&gt;&lt;/u&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;b&gt;Health, Life, and Flexible Spending Accounts&lt;/b&gt;: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;b&gt;Tuition&lt;/b&gt;: Take advantage of Penn&amp;#39;s exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;b&gt;Retirement:&lt;/b&gt; Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;b&gt;Time Away from Work:&lt;/b&gt; Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;b&gt;Long-Term Care Insurance:&lt;/b&gt; In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;b&gt;Wellness and Work-life Resources&lt;/b&gt;: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;b&gt;Professional and Personal Development:&lt;/b&gt; Penn provides an array of resources to help you advance yourself personally and professionally.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;b&gt;University Resources:&lt;/b&gt; As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;b&gt;Discounts and Special Services&lt;/b&gt;: From arts and entertainment to transportation and mortgages, you&amp;#39;ll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;b&gt;Flexible Work Hours:&lt;/b&gt; Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;b&gt;Penn Home Ownership Services:&lt;/b&gt; Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;b&gt;Adoption Assistance:&lt;/b&gt; Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.&lt;/p&gt;&lt;/li&gt;&lt;/ul&gt;&lt;/p&gt;&lt;i&gt;To learn more, please visit: &lt;a href="<a href="https://www.hr.upenn.edu/PennHR/benefits-pay" target="_blank">https://www.hr.upenn.edu/PennHR/benefits-pay</a>" target="_blank" &gt;<a href="https://www.hr.upenn.edu/PennHR/benefits-pay&lt;/a&amp;gt" target="_blank">https://www.hr.upenn.edu/PennHR/benefits-pay&lt;/a&amp;gt</a>; &lt;/i&gt;&lt;/p&gt;

Clinical Research Coordinator B/C (Hybrid) (Abramson Cancer Center)

It's fun to work in a company where people truly BELIEVE in what they're doing!&lt;br&gt;&lt;br&gt;We're committed to bringing passion and customer focus to the business.&lt;br&gt;&lt;br&gt;&lt;b&gt;SUMMARY&lt;/b&gt;&lt;br&gt;&lt;br&gt;The WDTC Data Sciences Division (DSD) is responsible for providing Information System (IS) services and Information Technology (IT) services to WDTC Divisions and Department of Defense (DOD) customers. DSD Systems Architecture Branch is comprised of Cybersecurity team, System Administration team, Network Administration team, Operational Support team and Software Development team. All contractor IT staff are part of DOD Cyber Workforce Framework (DCWF). This contract is to provide IS Services; to configure IT in accordance with (IAW) Department of Defense (DOD) Secure Recommendation Guides (SRGs) and Secure Technical Implementation Guides (STIGs). Operate IAW DOD, US Army and WDTC Security Policies and Plans. Document IAW DOD, US Army and WDTC Configuration Control Board (CCB) requirements. Test, troubleshoot and maintain IS operations for DPG/WDTC. Monitor IS and IT implementation, configuration, and cybersecurity requirements. Primary place of performance is Dugway Proving Ground, UT. IS and IT services may also be required for DPG alternate locations in SLC and along the Wasatch Front.&lt;br&gt;&lt;br&gt;The Help Desk Tech II Lead provides operation support for the DPG/WDTC data science support contract. Must have required skillset in MS Windows 10, MS Windows 11, and Computer Troubleshooting/Repair.&lt;br&gt;&lt;br&gt;&lt;b&gt;ESSENTIAL REQUIREMENTS &lt;/b&gt;&lt;br&gt;&lt;br&gt;Valid Driver's License&lt;br&gt;&lt;br&gt;Must be able to pass a customer background check for access to facilities, equipment and property. This Homeland Security Investigation requires U.S. Citizenship. (U. S. citizens only due to government or federal requirement)&lt;br&gt;&lt;br&gt;IAT II : Minimum of one (1) qualifying baseline certification: Security+ CE, SSCP, CCNA-Security, CISSP (or Associate), CISA, GCIH, GCED, CASP CE, or GSEC.&lt;br&gt;&lt;br&gt;Minimum of One qualifying computing environment below or other relevant computing environment certification(s):&lt;br&gt;&lt;br&gt;Microsoft Certified Solutions Associate&lt;br&gt;&lt;br&gt;(MCSA) (Desktop tracks)&lt;br&gt;&lt;br&gt;Microsoft Certified Solutions Expert (MCSE)&lt;br&gt;&lt;br&gt;(Desktop tracks)&lt;br&gt;&lt;br&gt;Red Hat Certified System Administrator (RHCSA)&lt;br&gt;&lt;br&gt;A+&lt;br&gt;&lt;br&gt;Linux+&lt;br&gt;&lt;br&gt;MCITP: &lt;br&gt;&lt;br&gt;&lt;b&gt;KEY DUTIES AND RESPONSIBILITIES&lt;/b&gt;&lt;br&gt;Essential Duties and responsibilities include the following. Other duties may be assigned.&lt;br&gt;&lt;br&gt;Logs all requests for assistance and all deficiencies upon discovery, and track solutions, in the Government approved trouble ticketing system to include project and cost details.&lt;br&gt;&lt;br&gt;Completes monthly a minimum of 80% of all change/trouble tickets in each trouble ticket priority (Low, Medium or High). Low is defined as assigned within 24 hours; completed within 48 hours of being assigned. Medium is assigned within 4 hours; completed within 8 hours of being assigned. High is assigned within 1 hour; completed within 2 hours of being assigned. A status update for each open ticket will be annotated in the ticket database upon a change of status, or if no change of status occurs, monthly. Include an explanation of ticket status for tickets remaining open from one month to the next in the contractor's monthly status report. Deviation from required timelines shall be coordinated with and approved by Contracting Officer's Representative (COR). The Government estimates a total of approximately 5,500 - 6,000 tickets per year.&lt;br&gt;&lt;br&gt;Creates helpdesk tickets immediately upon request.&lt;br&gt;&lt;br&gt;Notifies users of ticket status within 2 hours of ticket creation or status change.&lt;br&gt;&lt;br&gt;Monitors and updates backlog status at least weekly.&lt;br&gt;&lt;br&gt;Closes tickets and notify customer immediately upon completion.&lt;br&gt;&lt;br&gt;Fields trouble calls, prioritize workload, and escalate problems that cannot be resolved locally to applicable Original Equipment Manufacturer (OEM).&lt;br&gt;&lt;br&gt;Performs Tier II/III (direct user support) for WDTC DREN/SDREN core services for TNET supporting DoD customers.&lt;br&gt;&lt;br&gt;Performs service desk duties as defined by current Information Technologies Infrastructure Library (ITIL) processes.&lt;br&gt;&lt;br&gt;Supports technologies to include operating systems, servers and software applications issues, troubleshoot, resolve and implement solutions.&lt;br&gt;&lt;br&gt;Patches all applicable systems and ensure compliance with all DoD, Defense Information Systems Agency (DISA), Army, Army Test and Evaluation Command (ATEC) and DPG/WDTC laws, regulations and standards.&lt;br&gt;&lt;br&gt;Ensures installations are IAW established local procedures.&lt;br&gt;&lt;br&gt;Manages and distributes software licenses for the TNET for software installation.&lt;br&gt;&lt;br&gt;Provides routine application patching and upgrade management for operating systems and commercial applications (i.e., Java, Microsoft Office, etc.)&lt;br&gt;&lt;br&gt;Acts as the focal point for customer contact, including problem resolution, requests for new service, or general inquiries for IT.&lt;br&gt;&lt;br&gt;Submits applicable DISA documentation for smartphone (iPhone/ iPad/ iOS/ Android/ Samsung) activation on mobile device management server &amp; Enterprise email. Receive &amp; process cellular devices for setup of applicable DoD apps, TEAM's, &amp; Enterprise email for Government end users. Provide minimal troubleshoot support, if possible, within the applications or equipment. Compile phone &amp; user information in distribution &amp; turn in of devices for reporting. Obtain full Purebred agent accreditation or current DISA utility for credential issuance.&lt;br&gt;&lt;br&gt;Performs imaging on new and transferred computers. Imaging shall be in accordance with current Army Gold Master (AGM) and DISA Secure Host Baseline (SHB) policies.&lt;br&gt;&lt;br&gt;Performs system builds on computers using the system image library, as required IAW DSD prioritization based on the test center's requirements for testing.&lt;br&gt;&lt;br&gt;Logs shall be made available to ISSM/COR/CIO upon request.&lt;br&gt;&lt;br&gt;Provides user account support to include: creating, updating, disabling/deleting, and resetting accounts for Active Directory. Accounts will be reset within 30 minutes of request. The Government estimates approximately 400 - 600 computer accounts.&lt;br&gt;&lt;br&gt;Identifies, utilizes and makes recommendations on system tools to identify potential issues.&lt;br&gt;&lt;br&gt;Installs authorized software packages on computers upon request.&lt;br&gt;&lt;br&gt;Installs and configures the proper operating system (OS) onto computers, install application software including clients for Microsoft System Center Configuration Manager (SCCM)/McAfee/Network Access Control (NAC) for remote system management, perform all necessary updates, and run Assured Compliance Assessment Solution (ACAS) vulnerability scans and remediate related issues. McAfee is the software utilized for virus protection, SCCM is used for patching, Bitlocker is used for encryption, and Dameware is used for remote desktop support.&lt;br&gt;&lt;br&gt;Configures user accounts for local standalone use.&lt;br&gt;&lt;br&gt;Evaluates, troubleshoots, and repairs Windows and Red-Hat Linux based servers, workstations and laptops. Any repairs requiring external support must be coordinated and approved by the Government. Contractor may be required to provide assistance to third-party vendors.&lt;br&gt;&lt;br&gt;Performs data recovery from backups and from damaged data storage devices.&lt;br&gt;&lt;br&gt;Writes and updates scripts to expedite routine system configuration and software installations/updates and provide those resources to other technicians for uniformity and completeness.&lt;br&gt;&lt;br&gt;Tracks and performs monthly updates of stand-alone computers to include status reporting. Status reports will be in the Contractor format and will be submitted within 4 duty days of the following month.&lt;br&gt;&lt;br&gt;Maintains one (1) Windows-based print server for approximately 35-50 TNET network printers.&lt;br&gt;&lt;br&gt;Installs and configures printer drivers on workstations and laptops.&lt;br&gt;&lt;br&gt;Operates Distributed Test Control Center (DTCC) Ditto Operations Centers (DOCs 1 &amp; 2) in support of local and/or distributed classified and/or unclassified tests, training and other events. The Government anticipates performing this function approximately five (5) times per year up to 10 days per occurrence. The Government will provide 24-hour advance notice of requirement.&lt;br&gt;&lt;br&gt;Performs software assessment on all software applications not on the DPG-approved software list that are being requested for use. Assessment includes creating or verifying trouble ticket for the task, running application STIGs, as well as vulnerability and ACAS scans. Software assessment procedures will be followed IAW local policy and procedure.&lt;br&gt;&lt;br&gt;Properly disposes of all hard drives and external media IAW local procedures. Ensure proper documentation is completed and stored on the Test Mission Support System (TMSS) Portal.&lt;br&gt;&lt;br&gt;Provides input and advise Government personnel regarding all Help Desk procedures and processes. Assist Government personnel with writing Standard Operating Procedures (SOP).&lt;br&gt;&lt;br&gt;Responsible for aiding in own self-development by being available and receptive to all training made available by the company.&lt;br&gt;&lt;br&gt;Plans daily activities within the guidelines of company policy, job description and supervisor's instruction in such a way as to maximize personal output.&lt;br&gt;&lt;br&gt;&lt;b&gt;OTHER DUTIES&lt;/b&gt;&lt;br&gt;&lt;br&gt;Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.&lt;br&gt;&lt;br&gt;&lt;b&gt;EDUCATION AND EXPERIENCE&lt;/b&gt;&lt;br&gt;&lt;br&gt;High school diploma or general education degree (GED) and a minimum of three (3) years relevant experience and/or training, or equivalent combination of education/experience.&lt;br&gt;&lt;br&gt;&lt;b&gt;JOB SPECIFIC KNOWLEDGE/SKILLS/ABILITIES&lt;/b&gt;&lt;br&gt;&lt;br&gt;Operational knowledge and advanced skills in the standard tools, concepts, practices and procedures of incident management, service desk support and knowledge management.&lt;br&gt;&lt;br&gt;Expert computer skills withability to troubleshoot computer hardware/software issues at an advanced level.&lt;br&gt;&lt;br&gt;Solid organizational and leadership skills relevant to carrying out day-to-day responsibilities.&lt;br&gt;&lt;br&gt;Ability to guide others and identify improvements in policies/procedures related to helpdesk call center operations.&lt;br&gt;&lt;br&gt;Exceptional skills in planning and prioritizing the work of others in a helpdesk call center environment.&lt;br&gt;&lt;br&gt;Ability to lead, supervise, and train others effectively.&lt;br&gt;&lt;br&gt;Skilled in facilitating teamwork and coordinating efforts for the successful achievement of goals.&lt;br&gt;&lt;br&gt;Excellent critical thinking skills with ability to identify, analyze, and resolve complex issues.&lt;br&gt;&lt;br&gt;Superior problem-solving skills with strong attention to detail.&lt;br&gt;&lt;br&gt;Excellent organization and time management skills with ability to handle multiple projects and priorities.&lt;br&gt;&lt;br&gt;Ability to learn and apply new knowledge in a fast-paced environment.&lt;br&gt;&lt;br&gt;Exceptional verbal and written communication skills with ability to explain technical information in a non-technical manner.&lt;br&gt;&lt;br&gt;Exceptional customer service and relationship-building skillswith ability to use tact in handling difficult individuals and/or situations.&lt;br&gt;&lt;br&gt;Ability to work effectively both independently and in a team environment.&lt;br&gt;&lt;br&gt;&lt;b&gt;LANGUAGE SKILLS&lt;/b&gt;&lt;br&gt;&lt;br&gt;Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.&lt;br&gt;&lt;br&gt;&lt;b&gt;MATHEMATICAL SKILLS&lt;/b&gt;&lt;br&gt;&lt;br&gt;Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.&lt;br&gt;&lt;br&gt;&lt;b&gt;REASONING ABILITY&lt;/b&gt;&lt;br&gt;&lt;br&gt;Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.&lt;br&gt;&lt;br&gt;&lt;b&gt;PHYSICAL DEMANDS&lt;/b&gt;&lt;br&gt;&lt;br&gt;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.&lt;br&gt;&lt;br&gt;Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.&lt;br&gt;&lt;br&gt;&lt;b&gt;CNI CORE COMPETENCIES &lt;/b&gt;&lt;br&gt;&lt;br&gt;Responsible for the integration of CNI Core Competencies into daily functions, including commitment to integrity, knowledge/quality of work, supporting financial goals of the company, initiative/motivation, cooperation/relationships, problem analysis/discretion, accomplishing goals through organization, positive oral/written communication skills, leadership abilities, commitment to Affirmative Action, reliability/dependability, flexibility and ownership/accountability of actions taken.&lt;br&gt;&lt;br&gt;&lt;b&gt;COMPLIANCE &lt;/b&gt;&lt;br&gt;Promotes and encourages a culture of compliance with all applicable rules (federal, state, local, Federal Acquisition Regulations, Code of Federal Regulations, Prime Contract requirements, etc.) for themselves and the company as a whole. Fosters an environment in which they will report any violations or reasonably suspected violation of CNI policy, FAR, and/or CFR and are comfortable discussing the myriad compliance, conflict, FAR, CFR, etc. issues that arise during the performance of a government contract.&lt;br&gt;&lt;br&gt;&lt;b&gt;EOE including Disability/Vet &lt;/b&gt;&lt;br&gt;&lt;br&gt;****This position is contingent upon contract award ****&lt;br&gt;&lt;br&gt;#INDCNI&lt;br&gt;&lt;br&gt;If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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