<h3>Job Description</h3>
Job Description
Shanty Creek Resorts is committed to providing our guests a unique Up North experience. Our friendly, caring staff welcomes guests with exceptional service and old-fashioned hospitality. We believe honest, long-lasting relationships with our guests, employees, neighbors, and our surrounding environment allow us to grow our business.
Position Summary:
The Reservations Assistant Manager is responsible for assisting the Director of Reservations in leading the Reservations Department to ensure efficient and accurate operations by providing direct support to the Reservations department carrying out duties as assigned by the Director of Reservations. The role focuses on learning all aspects of social and group reservation processes as well as managing and supporting the Director of Reservations, Social Sales and Group Reservations Agents. The Reservations Assistant Manager collaborates with and works strategically with the Director of Reservations to achieve/exceed the Resort's budgeted goals.
Position Duties/Responsibilities:
<ul>
<li>Pulls weekly data reports from the resorts PMS, Revinate golf system, and external resources and exports into Excel worksheets.</li>
<li>Researches changes in basic data. Working with group sales on any rate or room night issues.</li>
<li>Key in transient room rates and packages as Director of Reservations determines.</li>
<li>Maintain log on all Maestro rate yields.</li>
<li>Monitor room assignments for optimal front desk and housekeeping operational efficiency.</li>
<li>Prepares packages for social arrivals and audits group package set up / arrival readiness</li>
<li>Keeps current business standards and office procedures in place while implementing. </li>
<li>Coordinates and attends meetings to take minutes and assist with presentations as needed.</li>
<li>Creates, prepares, and distributes business documents as required.</li>
<li>Prepares daily, weekly, and monthly reports as requested by the Director of Reservations and distributes as required.</li>
<li>Identify and establish best practices for department efficiencies and service standards.</li>
<li>Administrative duties include: answering telephone, typing correspondence, retrieving and distributing mail, among other duties as assigned. Collaborate, support and work strategically with Director of Reservations</li>
<li>Other duties as assigned.</li>
</ul>
Guest Service/Conduct:
Personal and professional accountability is an important aspect of employment with Shanty Creek Resorts. To that end, all Shanty Creek employees are required to adhere to Resort policies and standards of conduct while providing our guests with the highest level of service possible. No matter their position, all members of our staff may have opportunities to interact with our guests on a daily basis, therefore all employees must:
<ul>
<li>Meet, on a daily basis, the personal appearance and uniform standards as identified by the Shanty Creek Resorts Employee Handbook.</li>
<li>Utilize all tools provided to ensure that prompt and correct service and information is being given to our guests.</li>
<li>Conduct themselves in a professional manner at all times, maintaining the highest standards of guest service in their interactions with fellow employees, vendors, and most importantly our guests.</li>
<li>This position requires extensive guest contact and decisions that directly affect the experience of Shanty Creek Resorts’ group clients. Adherence to the Resorts’ standards of service is critical to the success of the incumbent.</li>
</ul>
Professional Experience:
This position benefits from 6 to 12 months of professional experience in reservations or front desk in a hotel/resort setting. 
Education:
A minimum of a High School Diploma or equivalent is required for this position, Associate’s Degree in related field is preferred. 
Required Skills:
<ul>
<li>Strong oral and written communication skills are required.</li>
<li>Must have excellent typing skills (45 wpm minimum)</li>
</ul>
Working Conditions:
The physical demands and work environment described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>This position works primarily indoors, but some outdoor exposure may be expected. </li>
</ul>

Assistant Reservations Manager

<h3>Job Description</h3>
Description:WORK, PLAY, &amp; ENJOY LIFE WITH HERITAGE Heritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Full-time Salary Position starting at $50K DOE plus benefits.Located in Albuquerque, NM. Working out of our Clyde Hotel.
 
Position Purpose: The Assistant Guest Experience Manager will under the direction of the Guest Experience Manger, maintain the quality and the seamless guest experience at the property. The Assistant Guest Experience Manager is an essential support to Heritage Hotels &amp; Resorts in creating unforgettable experiences for guests.
 
Supervisory Responsibilities: Bell/Valet, PBX, and Front Desk
 Essential Duties and Functions/Responsibilities/Tasks:
<ul>
<li>Reports to the Guest Experience Manager and serves as the primary contact in his/her absence.</li>
<li>Maintain positive and professional approach with employees, coworkers, and guests.</li>
<li>Drive morale positively as the accountable managerial party to be present and visible to guests and staff.</li>
<li>Communicate regularly with property staff regarding job assignments and required timeframe for proper workflow.</li>
<li>Coordinates and schedules activity for Bell/Valet, PBX and Front Desk.</li>
<li>Perform interviews, hire, disciplinary, and termination actions when necessary for staff.</li>
<li>Assign, train, mentor and direct staff to carry out the exceptional guest experience and foster an environment for employees to be successful in performance, and further feel engaged and valued.</li>
<li>Review occupancy and event levels and staff all reporting team members accordingly.</li>
<li>Establish and maintain a close watch on the financials for the property, always looking for ways to minimize loss, and improve profitability.</li>
<li>Ensure any guest complaints are dealt with in a timely and swift manner, ideally with an amicable resolution for the guest as well as the property.</li>
<li>Control all guestroom allocations, ensuring that reservations are accurately recorded and monitored to ensure optimum occupancy and revenue is achieved.</li>
<li>Monitor blocks and additional blocking as needed, i.e. special requests, suites, etc.</li>
<li>Maintain an efficient system of communication between the Front Office and all other departments.</li>
<li>Commitment to service excellence and continuous process improvement.</li>
<li>Collaborate with Accounting Department regularly to ensure supplies and equipment are paid for and in the general ledger appropriately.</li>
<li>Act as Manager on duty when needed.</li>
<li>Ensure property compliance with legal, safety, operations, labor, and the Heritage brand product and service standards.</li>
<li>Oversee / Carry out special projects for property as designated by General Manager and/or Guest Experience Manager.</li>
<li>Other duties as assigned consistent with the functions of this position as needed at any of the properties.</li>
</ul>
Benefits:
<ul>
<li>Part-time employees receive: Dental, Vision and 401k!</li>
<li>Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness &amp; 401k!</li>
</ul>
HC6
Requirements:
<ul>
<li>Associate degree in Hospitality, Hotel/Resort Management required or minimum of 4 years equivalent experience.</li>
<li>Experience in a hotel setting undergoing renovations is preferred.</li>
<li>Full-service, Four Diamond experience preferred.</li>
<li>Strong knowledge of hospitality software and MS Office required.</li>
<li>Excellent verbal and written communication and ability to multitask.</li>
<li>Proven leadership experience in a hotel setting.</li>
<li>Ability and willingness to work flexible long hours including weekends, holidays and late nights.</li>
<li>Ability to work on your feet for eight hours or more.</li>
<li>Must be able to lift/push/reach for/carry 30+ pounds occasionally.</li>
<li>High school diploma or equivalent experience/training required; some college preferred.</li>
</ul>
NM Safe Certified Hotelier, Inspiring Our Communities, &amp; Celebrating Local Artisans.Heritage Hotels &amp; Resorts Inc. is an Equal Opportunity Employer. 
Compensation details: 50000-50000 Yearly Salary
 
PI91661a24c737-31181-34634123

2 assistant-hotel-front-office-manager Jobs