<h3>Job Description</h3>
Job Description
Overall Scope and Responsibility:
 
Responsible for overseeing registration of new guests, departures, PBX, reservations, cashier close reports and front office reports. Interact and work closely with other departments in an efficient manner. Provide and maintain the highest possible service standards to our clientele at all times.
 
Essential Duties:
<ul>
<li>Oversees the registration process including inputting and retrieving information from computer, confirming pertinent information including number of guests and room rates. Assigns rooms based on guest's specific requests, VIP status etc. Issues keys and non-verbally confirms the room number and rate</li>
<li>Informs guests on hotel facilities and amenities, provides directions within the property. </li>
<li>Communicates luggage delivery / retrieval with the bell staff, and car requests with the valet if needed </li>
<li>Oversees basic accounting procedures including exchange of foreign currency, cash handling, posting charges to guest folio, making adjustments etc </li>
<li>Reviews reports such as credit limit report, arrivals/ departures, discrepancy report, group resumes etc and communicates pertinent information to the respective department </li>
<li>Communicates credit issues to all revenue generating departments</li>
<li>Projects a warm welcome, follows 10-5 rule, acknowledges waiting guests with no exception. Uses a clear and positive speaking voice, listens to understand requests, responds with appropriate action and provides options </li>
<li>Communicates guest requests with the appropriate department </li>
<li>Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve guest dissatisfaction using empowerment within acceptable limits. Consults FO managers for further assistance </li>
<li>Reviews departing guest's folios and invites guests back </li>
<li>Makes reservations </li>
<li>Acts as concierge assisting guests with directions, transportation and coordinated further accommodation through concierge.</li>
</ul>
Job Knowledge, Skills, &amp; Abilities
<ul>
<li>Guest Experience Manager preferred</li>
<li>Outgoing, people person, guest-first personality</li>
<li>Excellent communication, interpersonal, and organization skills.</li>
<li>Sense of ownership</li>
<li>Guest-oriented mindset</li>
<li>Strong leadership skills</li>
<li>Integrity and professionalism</li>
<li>Ability to develop the team through training and follow-ups</li>
<li>Attention to detail</li>
<li>Must be able to carry 10 lbs.</li>
<li>Commitment to superior customer service and excellent customer service skills.</li>
<li>Proven ability to influence a team and achieve results.</li>
<li>Flexibility and creative problem-solving ability.</li>
<li>Strong initiative and self-motivation.</li>
</ul>
<ul>
<li>Fluency in job related English both verbal and non-verbal.
<ul>
<li>An appreciation and respect for the diversity of all individuals in the workplace.</li>
<li>Ability to handle pressure and work in a fast paced environment.</li>
</ul>
</li>
<li>Must be able to work days, evenings, and weekends as necessary.</li>
</ul>
 
No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.

Assistant Front Office Manager - Esme Hotel

<h3>Job Description</h3>
Job Description
Description
At AC Hotels, connecting with our guests, catering to their "on-the-go" lifestyle and helping them feel the unique buzz of a new city depends upon a team of associates whose lifestyles and passions make them a great fit for the brand. We are currently seeking an Assistant Front Office Manager.

POSITION PURPOSE: Assists Front Desk Manager with overseeing all Front Office Operations to insure profitability, control costs and quality standards to insure total guest satisfaction. Supervises front desk staff and assists with greeting guests, checking guests in and out, handling guest requests and complaints, and handling group check-ins.

Salary starts at $61,200

Benefits include: Free on-site parking, medical, dental, vision and life insurance for eligible full-time associates, vacation hour accrual upon hire for eligible associates, 401K, travel, dining and movie discounts. 
ESSENTIAL FUNCTIONS:

1. Supervises front office team members.
2. Performs manual and computer posting of transactions.
3. Handles money, credit cards, and checks.
4. Deals with guest complaint dissatisfaction.
5. Takes reservations.
6. Performs additional duties or projects as assigned by Front Office Manager.
POSITION REQUIREMENTS:

1. Previous hotel front desk management experience required.
2. Good communication and organizational skills.
3. Accurate typing skills; ability to use office and front desk systems.
4. Must be available to work a varied schedule to include full time hours, days, nights, weekends, and holidays.
Equal Opportunity Employer

AC Hotel Assistant Front Office Manager

<h3>Job Description</h3>
Job Description
Principle Responsibilities &amp; Position Purpose:
Provides five star front desk service, in addition to providing administrative support to the Residential Tower team. Provides first point of contact customer service in relation to the owners, residents, and their guests in the residential tower. Assists in maintaining property in a manner that increases property values as well as owner and associate satisfaction. Works closely with the residential condominium Front Office Supervisor and Manager. Assists with many of the residential condominium association functions.
 
EXAMPLE OF DUTIES:
ESSENTIAL FUNCTIONS
Works with Tower Manager and Residential Team 
• Provides exemplary phone customer service for the residential tower.
• Speaks with and responds to owners, residents and visitors.
• Effectively and courteously communicate residential tower rules, policies and procedures to owners, residents, and visitors.
• Provides administrative support to the Management as needed.
• Directs owners, residents or visitors within the hotel or tower.
• Assists in controlling the flow of traffic in the residential lobby.
• Provides accurate and timely follow-up for all owner and resident requests.
• Maintain Permission to Enter requests; assuring individuals requesting keys are legitimate and sign the keys both in and out.
• Effectively communicate incidents or areas of concern to Management.
• All residents, owners, and their visitors are offered an escort to their unit, when entering with luggage, packages, and/or groceries.
• Complete owner, resident and visitor requests promptly and with exemplary
 customer service.
• Greets all arriving individuals in a friendly, professional and courteous manner. Proactive in asking if the resident or guest requires any additional assistance.
• Speaks with and responds to owners, occupants and guests.
• Directs all owner, resident and visitor requests to an appropriate party.
• Assists handicapped residents and visitors as appropriate. An updated list of residents requiring assistance in case of an emergency is to be maintained and easily accessible
• Maintains a working knowledge of events and happenings within the tower and hotel.
• Maintains compliance of Trump Corporation policies and procedures as well as Brand Standards.
• Works closely with the Front Office Supervisor &amp; Manager as requested.
• Directs applicable inquiries from owners, residents, and their visitors to the Management team when necessary.
• The ability to respond properly to any emergency or safety situation.
• The ability to perform other tasks or projects as assigned by management.
Administrative Duties
• Maintain front desk appearance, cleanliness, and efficient operational look.
• Assists in processing owner and resident service requests via Alice.
• Maintain accurate residential tower records and operational forms and logs via BuildingLink.
• Prepares correspondence as necessary to residential community for review by Management.
• Assists Management with mass mailings of letters to unit owners
• Be familiar with all duties required to be performed by the Residential Tower team, as well as the restrictions.
• Be familiar with residential departments and general functions
• Assist in maintaining condominium association calendar of events.
• Report status of all pending projects and key issues/problems to Management 
• Prepares and maintains shift/resident attention reports
• Assist in maintaining all directories, form, etc.
• Performs other assignments as requested.
 
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
 
• Assists in opening doors for and escorting owners, residents, and their visitors.
• Participate in and interact with Hotel Operations, assist as necessary.
• Be familiar with residential departments and general functions
• Be familiar with Safety and Emergency policies and procedures
∙ Enforces Association rules and regulations in a professional and courteous manner
• Participates in corporate activities and meetings, as requested.
• Performs other assignments as requested.
 
PHYSICAL REQUIREMENTS:
Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours
 
Physical Activity Frequency
Sitting Never-Rare
Walking Frequent
Climbing stairs Occasional
Crouching/Bending/Stooping Occasional
Reaching Occasional
Grasping Occasional
Pushing/Pulling Occasional
Near Vision Constant
Far Vision Constant
Hearing Constant
Talking Constant
Lifting/Carrying (20 lbs.) Occasional
Travel Rare
 OTHER DUTIES:
Assimilate into Trump Service Culture Standards through understanding, supporting and participating in all elements of Trumps Service Basics. Demonstrate working knowledge of the service standards.
 
SAFETY REQUIREMENTS:
OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety:
• None
 
Team members will be trained in the proper use and care of assigned PPE. The residential tower provides the required PPE. It is your responsibility to report defective damaged or lost PPE, or equipment that does not fit properly, to your Manager.
 
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the
job, with or without reasonable accommodation, using some other combination of skills and abilities.
 
• Ability to read, listen and communicate effectively in English both verbally and in writing in order to prepare official memorandum and correspondence to owners, residents, and the Tower Manager.
• The ability to follow payroll and key sign out procedures.
• Comply with TIHTC work rules and standards per the associate handbook and as directed by Management.
• Work harmoniously and professionally with co-workers and management
• Basic knowledge of residential condominium operations and condominium association Board of Director functions.
• Excellent written skills sufficient to produce communications that properly reflects the Trump image.
• Excellent oral communication and presentation skills.
• Considerable ability to listen effectively.
• Ability to interact and follow-up effectively with owners, residents and vendors 
• The ability to offer any assistance possible to guests
• Ability to work effectively both independently and as a team.
• Ability to assist in the organization and completion of projects as directed by the Management team
• Ability to effectively deal with owners, residents, vendors and associates, some of whom will require high levels of patience, tact and diplomacy.
• Ability to prioritize multiple requests and projects, and work effectively under time and resource constraints.
• The Front Desk Agent’s position is an hourly position and should not expect tipping for
 completion of a job as outlined herewith.
 PROHIBITED ACTIVITIES:
• Associates are prohibited from performing personal “side jobs” for any owner and resident.
• Reference, offer or provide information about an owner, resident, guest, or building business. 
• Entertain family or friends in the property. 
• Eating and drinking outside of the associated dining room and/or while on duty.
• Associates are prohibited from communicating about work related matters with residents and owners, their guests and hired persons via cell phone, including but not limited to texting and personal email.
 
QUALIFYING STANDARDS
 
Experience
• Requires successful experience in a customer service environment
• Successful track record in the hotel or residential industry is a plus
• Administrative assistant experience is a plus
• Experience handling high volume of incoming calls and interaction
• Experience in producing effective, concise and professional correspondence
 Grooming
All associates must maintain a neat, clean and well-groomed appearance (specific
To Trump Corporate Standards.)
 
BENEFITS: At Trump International Hotel and Tower Chicago, we offer a range of employment benefits for this Full Time position, subject to any applicable eligibility, enrollment and/or benefit plan requirements. An overview of the benefits offered can be found on the Hotel's Career Center webpage here: Click Here. 
 
E-VERIFY: Trump International Hotel and Tower Chicago participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.
 
Equal Opportunity Employer 
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

Residential Front Office Agent

<h3>Job Description</h3>
Job Description
At Best Western Saranac Lake, we provide the best customer service in the hospitality industry while offering our employees stability and professional development at a time when good, dependable jobs are hard to find. We search for individuals who can thrive in both team and autonomous work settings, people who are looking for longevity in a professional environment with integrity and real support from their employer.
Best Western Saranac Lake issearching for a General Manager with exceptional customer service and interpersonal skills to join our team. Our GM is responsible for overseeing all aspects of hotel including operations, guest services, front desk, housekeeping, maintenance, and food and beverage operations. The General Manager ensures the hotel operates efficiently and profitably while maintaining high standards of guest satisfaction, employee engagement, and financial performance. The General Manager is a steady leader of the property, serving as coach and mentor to staff and providing an environment where employees can learn and grow within the Best Western brand and community.
If you enjoy bringing new and creative ideas to help drive revenue and building strong relationships with guests to gain repeat business, please apply today!
Job Responsibilities:
<ul>
<li>Oversee daily operations of the hotel, ensuring smooth and efficient functioning.</li>
<li>Develop and implement strategies to achieve financial targets and increase profitability.</li>
<li>Ensure high standards of guest service and satisfaction by monitoring and addressing guest feedback.</li>
<li>Collaborate with hotel department leaders to define goals and objectives that are compatible with the overall hotel goals, as well as strategies for achieving them.</li>
<li>Supervise and provide leadership to the housekeeping &amp; property maintenance departments, ensuring high standards of cleanliness and guest satisfaction.</li>
<li>Provide the vision, leadership, and strategy that inspires your staff to deliver exceptional guest service that drives financial success.</li>
<li>Enhance the hotel's reputation for quality by inspecting the cleanliness and upkeep of the rooms, public areas, and surrounding grounds.</li>
<li>Monitor and manage budgets, expenses, and revenue, including forecasting and financial planning.</li>
<li>Ensure compliance with health, safety, and regulatory requirements.</li>
<li>Conduct regular inspections of the property to ensure Best Western standards are met and identify areas for improvement.</li>
<li>Handle emergencies, guest complaints, and other issues as they arise with prompt and effective solutions.</li>
<li>Implement and oversee marketing and promotional activities to increase occupancy and revenue.</li>
<li>Recruit, train, and retain high-quality staff members.</li>
<li>Other duties assigned by management.</li>
</ul>
Successful Candidates Must Have:
<ul>
<li>High school diploma or education equivalent.</li>
<li>Bachelor’s degree in Business Administration or a related field preferred.</li>
<li>Minimum of 5 years of experience in the hospitality field.</li>
<li>Previous experience as a hotel manager, assistant manager, or hotel department manager is required.</li>
<li>Must have a strong focus on putting the guest first with exceptional customer service experience.</li>
<li>Excellent verbal and written communication skills to interact effectively with guests, staff, and leadership.</li>
<li>In-depth understanding of hotel operations, including front office, housekeeping, maintenance, and food and beverage.</li>
<li>Ability to develop and implement effective strategies to enhance guest satisfaction and operational efficiency.</li>
<li>Strong problem-solving skills and ability to handle high-stress situations.</li>
<li>Ability to make informed decisions.</li>
<li>Knowledge of health, safety, and regulatory requirements in the hospitality industry.</li>
<li>Proficiency with hotel management software and systems.</li>
<li>Ability to adapt to changing circumstances and stay calm under pressure.</li>
<li>Manage multiple tasks simultaneously without compromising quality.</li>
</ul>
Company DescriptionAt Best Western Saranac Lake, we prioritize employee development, offering opportunities for growth within the Best Western brand and mentorship to support your success. If you’re passionate about creating outstanding guest experiences and building meaningful connections, we invite you to join our team and grow your career with us! 
<h3>Company Description</h3>
At Best Western Saranac Lake, we prioritize employee development, offering opportunities for growth within the Best Western brand and mentorship to support your success. If you’re passionate about creating outstanding guest experiences and building meaningful connections, we invite you to join our team and grow your career with us!

General Manager with Benefits and Employee Discounts!

<h3>Job Description</h3>
Job Description
ALBERT HOTEL is hiring for an ASSISTANT FRONT OFFICE MANAGER
An urban oasis, tucked away off of Main Street in the heart of Fredericksburg, TX, Albert Hotel offers a peaceful yet sophisticated luxury experience in Texas's famed Hill Country. Opened in January 2025, the property features 105 thoughtfully appointed guest rooms and suites, along with uniquely designed bunk rooms and a private house with custom furnishings, locally-curated amenities, and thoughtful touches.
With the guest experience in mind, Albert's elevated amenities include a sunken limestone pool featuring an outdoor bar and cabanas, state-of-the-art fitness center, and a 2,000-square-foot full-service spa. Additionally, the property is home to four on-site culinary outlets, including The Restaurant at Albert led by Michelin-starred and multi–James Beard Award–nominated Chef Michael Fojtasek. 
Albert boasts 3,600-square-foot of semi-open air event space, a 1,200-square-foot mezzanine deck, and an expansive event lawn, making it a prime destination for weddings, private events, and intimate gatherings.
What You'll Do:
<ul>
<li>Work closely with hotel leadership to oversee the day-to-day operations of the hotel while supporting all aspects of the guest experience</li>
<li>Assist in managing the departmental budget + P&amp;L and communicate relevant goals and strategies to the team</li>
<li>Organize pre-stay communications and planning, working closely with internal departments to create a seamless guest experience</li>
<li>Establish and develop guest loyalty through guest retention initiatives</li>
<li>Support the development and long-term strategic planning of all retail initiatives at the property level</li>
<li>Assist in developing concierge program initiatives and cultivate relationships within the community</li>
<li>Provide training and development opportunities for supervisors, and team members</li>
<li>Collaborate with the Front Office Manager to establish department goals + metrics</li>
<li>Monitor performance, develop strategies, and communicate with teams</li>
<li>Serve as the main point of contact and liaison to VIP guests and key stakeholders</li>
<li>Communicate key updates to marketing and sales teams to further engage guests and the community</li>
<li>Establish and maintain consistent, clear, and efficient communication throughout hotel operations teams</li>
<li>Build and maintain relationships with other New Waterloo hotels and outlets</li>
<li>Direct and participate in the property Manager on Duty program</li>
<li>Create and enact standard operating procedures</li>
<li>Understand and deploy assessments for all PMS and IT systems</li>
<li>Possess knowledge of all guest services and amenities</li>
<li>Ensure immediate response is given to guest comments and concerns; inform immediate supervisor and apply corrective measures when necessary</li>
<li>Ensure open lines of communication with all departments and management via email, logbooks, meetings, etc. to ensure all needs of the outlet are met</li>
<li>Be available to fill in and assist in other areas as needed to ensure the efficient operation of the outlet as directed by the outlet manager and attend relevant meetings as directed</li>
</ul>
Who you are:
<ul>
<li>You have a High school diploma or equivalent preferred.</li>
<li>You have 1+ years experience in hotel room operations; high-volume, luxury hotel setting preferred.</li>
<li>You believe in hospitality, deeply and passionately.</li>
<li>You know how important relationships are and you find joy in growing and maintaining new ones.</li>
<li>You're thorough, have excellent communication, and pay close attention to detail.</li>
<li>You are proficient with administrative duties.</li>
<li>You have strong computer skills and the ability to pick up on software programs quickly.</li>
<li>You have excellent time management; are an expert in prioritizing and multi-tasking.</li>
<li>You are patient and able to remain calm in stressful situations.</li>
<li>You have a strong work ethic and can work both autonomously and with a team.</li>
</ul>
BENEFITS
We are proud to offer competitive wages and the following benefits for full-time employees:
<ul>
<li>Up to 3 weeks paid time off annually</li>
<li>50% off discount at most New Waterloo restaurants</li>
<li>Health, vision + dental benefits</li>
<li>401K matching</li>
<li>Paid holidays</li>
<li>Volunteer pay</li>
<li>Tuition reimbursement </li>
<li>Referral bonuses</li>
<li>Discounts at our shops, hotels local partnership</li>
</ul>
ABOUT NEW WATERLOO
New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses. 
New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will be accepting applications on an ongoing basis until a candidate is selected for this role.

Assistant Front Office Manager

<h3>Job Description</h3>
Job Description
Hotel:
Richardson Renaissance 900 East Lookout Drive Richardson, TX 75082 Assistant Front Office Manager Full time
Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence 
What's in it for you?
The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.
<ul>
<li>Career Growth &amp; Learning - 40% of our management hires are internal promotions!</li>
<li>Invest in Your Future - 401(k) plan with company match.</li>
<li>Comprehensive Health Coverage - Medical, dental, and vision insurance options.</li>
<li>Paid Time Off &amp; Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations</li>
<li>Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.</li>
<li>Purpose &amp; Impact - Make a difference through Atrium's community service and volunteer programs.</li>
</ul>
__________________________________________________
Full-Time 
Starting Wage: $20.00
Work Performed:
The Assistant Front Desk Manager will be tasked with the following duties, responsibilities, and assignments:
<ul>
<li>Create a best in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, and increasing guest loyalty;</li>
<li>Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner; Ensure that Associates are meeting guest needs and appropriately responding to guest concerns. Escalate guest concerns as appropriate;</li>
<li>Help ensure financial goals of the department are being met through well managed stock, cost controls, and schedules;</li>
<li>Supervise the front desk staff by ensuring opening and closing task checklists as assigned during the three shifts are completed;</li>
<li>Answer inquires pertaining to hotel services, registration, shopping, dining and travel directions;</li>
<li>Handle cash and credit card transactions and process guest accounts;</li>
<li>As needed, fulfill all job responsibilities expected of Night Auditor, Shuttle Driver and Concierge Attendant;</li>
<li>Deputize in the absence of the Front Office Manager;</li>
<li>Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications; and </li>
<li>Any and all other work as required to complete the primary purpose of the position.</li>
</ul>
Qualifications:
Required Prior Experience:
Prior customer service experience
Preferred Prior Experience: 
Hospitality industry experience preferred
Required Education:
High School Diploma or equivalent
Preferred Licenses/ Certification:
Valid state driver's license and adhere to all company guidelines regarding moving violations.
Required Technology:
Use computers and computer systems (including hardware and software) to enter data, or process information
Physical:
Able to lift a minimum of 50lbs occasionally
Able to stand and/or walk for duration of schedule shift
Other:
Able to read, write and communicate effectively in English 
Must be flexible to working days, early mornings, evenings, nights, weekends, and holidays
Competencies:
Organization
Can marshal resources (people, material, support) to get things done. Can orchestrate multiple activities at once to accomplish a goal, uses resources effectively and efficiently. Arranges information in a useful manner.
Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Managing Diversity
Treats reports equitably; acts fairly; has candid discussions; doesn't have a hidden agenda; doesn't give preferential treatment.
_____________________________________________
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years &amp; depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Notice of candidate Privacy Rights: <a href="https://www.atriumhospitality.com/privacy-policy" target="_blank">https://www.atriumhospitality.com/privacy-policy</a>

<h3>Job Description</h3>
Job DescriptionNEW! Offering a $300 HIRING BONUS for any Ward 1 residents! If you live in Ward 1 and get hired, we are offering a $300 hiring bonus to be paid in 30 days of employment. About our Company The LINE is a collection of hotels rooted in culture and built for discovery a launchpad for city life in LA, Austin, and DC. Each property is a creative expression of its surroundings, designed for travelers who seek more than a place to sleep. We champion bold design, local flavor, and experiences that blur the line between hotel and neighborhood. From our iconic Koreatown perch in LA to a reimagined church in the heart of DC, and a lakeside sanctuary in downtown Austin, the LINE is more than a stay its a cultural connector. Our spaces are home to award-winning restaurants, neighborhood events, rooftop gatherings, and stories that start with check-in and unfold with every curious step out the door. At the LINE, we celebrate individuality, creativity, and the spirit of the cities we call home. Join us and help shape the guest experience for those who see travel as an invitation to explore something new. Job Overview Assistant Front Office Managers understand that the Front Office is a critical touch point in the hotel and leadership skills and a natural ability to foster relationships is a must. AFOMs are responsible for juggling competing priorities, including assisting the Front Office Manager with scheduling, reporting, inventory and budgeting. They manage all aspects of the Front Office areas which may include, but not limited to guest registration, bell services, reservation assistance, telephone services and guest experience responsibilities to ensure guest satisfaction and maximize hotel profitability. Fluid communication with other departments and superior service recovery are required to ensure both smooth operations and positive experiences for our guests. The person having this position must possess good communication skills, have the ability to resolve conflict and have a thorough understanding of LINE policies, procedures and expectations. Because of the fluctuating demands of the companys operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other employee is expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed. Responsibilities 
<ol>
<li>Supervises daily front office functions to ensure courteous and professional guest service levels</li>
<li>Resolve guest complaints in a satisfactory manner</li>
<li>Coordinate daily group arrival/departure preparation, special requests, room assignments and guest amenity programs</li>
<li>Assist in scheduling front office staff appropriate to forecasted business levels, when needed</li>
<li>Follow up with front office staff on daily shift and individual duties</li>
<li>Provide verbal instruction and guidance compliant with the companys policies and standards</li>
<li>Support and comply with hotel policy and company policy in matters concerning accounting, purchasing, credit and cash handling</li>
<li>Responsible for maintaining front office/lobby appearance while on duty</li>
<li>Maintain proper collateral and supply inventory to support all appropriate front office activities</li>
<li>Coordinate relocation of guests when necessary</li>
<li>Maintain proper operation of all aspects of our Property Management System</li>
<li>Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency</li>
<li>Participate in scheduled departmental and administrative meetings as requested</li>
<li>Play an active role in recruitment, interviews, onboarding and training</li>
<li>Play an active role in your department's development and engagement</li>
<li>Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions</li>
<li>Be familiar with all safety and emergency procedures including OSHA requirements</li>
<li>Attend relevant meetings</li>
<li>Greet every guest with a smile and maintain eye contact</li>
<li>Must be courteous and gracious, maintaining a professional demeanor at all times</li>
<li>Maintain high standards of personal appearance and grooming, which includes adhering to the proper dress code when working</li>
<li>Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel</li>
</ol>
Core Compentencies 
<ol>
<li>High-School diploma or GED required. </li>
<li>College education preferred</li>
<li>One-year hotel experience in a leadership position preferred</li>
<li>Excellent reading, writing and oral proficiency in the English Language</li>
<li>Excellent organizational skills</li>
<li>Excellent attention to detail</li>
<li>Ability to multitask</li>
<li>Excellent communication skills</li>
<li>Able to handle a large volume of guest interactions in an efficient and courteous manner;</li>
<li>Proficient in Microsoft Office, Internet</li>
<li>Work well under pressure, requires being a team player</li>
</ol>
Working Conditions/Environment 
<ol>
<li>The noise level in the work environment is usually moderate</li>
<li>The person having this responsibility may have to lift up to 50lbs on a daily basis</li>
<li>The person having this position may have to sit for one (1) hour, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day</li>
<li>The work environment characteristics described herein are representative of those an Employee typically encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li>
</ol>
About our Brand 
More than a group of hotels, the LINE is a creative community built around a sense of discovery an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. The LINE hotels are both reflective and responsive shaped by the communities they are part of while also contributing something new to those places. The LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.

<h3>Job Description</h3>
Job DescriptionThe Assistant General Manager is responsible for daily operations at The Club, a premium lounge located inside the Louis Armstrong New Orleans International Airport. The dedicated space managed is for guests to relax, rejuvenate, and enjoy an elevated food and beverage experience along with impeccable guest service prior to their flight. Responsible for overall management of core services of lounge operations and will include Guest Check-In, Appearance Care, Concierge Services, Guest Service, and Food Delivery. This is a hands-on manager role and will be very active in daily operations. The Assistant General Manager needs to have a strong eye for detail, provide overall excellent service standards and lead the team. Will report directly to the General Manager and can be asked to assist with all duties falling under the General Manager.
This is a seven-day operation; candidates must be available to work weekends and holidays when needed.
The Successful Candidate Should Possess:
· Hospitality Focus: focus on guest satisfaction and providing memorable first-in-class experiences. Generous, friendly, and warm spirited.
· Guest Experience: Maintains a friendly, cheerful, and courteous demeanor always ensuring the highest level of guest experience. The ability to anticipate and meet the needs of guests, delivering best in class products and services with the commitment of continuous improvement. This includes seeking to meet guest needs, expectations, and demands quickly and effectively; remaining calm and professional when dealing with difficult guests; reviewing complaints from internal/external guests and taking action to remedy the complaint; and treating the guest as valuable.
· Decision Making: The ability to make a good decision or lead a good decision-making process. The understanding when to decide, when to consult subordinates or peers and bring in a collaborative approach to the process, and when to step back to let others decide.
· Communication and Influence: Requires verbal and written communication skills to convey information that will be complex, and/or to others who may have limited knowledge of the subject in question. Role will require intermediate negotiation, influence, cooperation, tact, ability to articulate clearly, use of correct grammar, cultural context, and diplomacy, etc.
· Team Building: The ability to inspire, motivate, and guide others to foster team commitment, spirit, pride, and trust. This includes clearly communicating and reinforcing goals of team, unity, cooperation, and excellence.
· Integrity / Honest: Behaving in an honest, fair, and ethical manner through all words and actions. Modeling high standards of ethics.
· Developing Others: The ability to motivate and inspire others to perform and contribute to the organization by providing ongoing feedback and opportunities to learn through formal and informal instruction.
· Technical Credibility: Full use and application of standards, principles, theories, concepts, and techniques in area of expertise. Focuses primarily on own area of specialty. Exposure to related disciplines.
· Analytical Thinking: The ability to systematically gather information from a variety of sources, analyze information, identify implications of data, and draw appropriate conclusions. Draws appropriate conclusions, generates viable alternative solutions to a question or a problem, and evaluate the consequences of choosing each alternative.
· Continual Learning: Assess and recognizes own strengths and weaknesses and pursues self-development.
Job Responsibilities
· Active in the daily operations
· Oversee a high-end guest experience through collaborative partnerships, professional hospitality, and a premium dining atmosphere
· Ensure front-line team appropriately stocks all guest interfacing sections of lounge including first class, pre-flight dining restaurant, dessert station, bar, coffee station etc.
· Motivates and leads front-line team to deliver outstanding guest experiences within a luxury food service setting
· Ensures lounge is operating at a high level
· Consistently deliver exceptional guest experiences to guests
· Maintains excellent relationships with guests, and clients as well as other departments
· Conducts HR functions including recruiting, hiring, progressive counseling, and terminations
· In conjunction with General Manager oversees scheduling, payroll, and team training
· Motivate, coach, mentor and develop frontline (hourly) and management staff
· Ensure the completion of training programs, including all required certifications
· Achieve company and client financial targets and goals
· Direct the activities of up to 30 team members at any given time
· Uphold and elevate high standards regarding health, safety, and cleanliness
· Ensure Hyde Park Hospitality standards are met including compliance with company food and safety programs
· Report and track maintenance issues within the lounge
· Establishes a safe work environment for employees by performing safety audits and inspections, conducting safety-related training, and maintaining on-going communications with employees
· Comply and ensure your team follows all TSA and local airport authority regulations
· Other duties as assigned
Qualifications And Experience:
· Management experience in fine dining, hotel, or other upscale hospitality venue of at least 2 – 4 years
· A Bachelor’s degree related to business or hospitality, or equivalent experience is required
· Ability to follow all lawful safety, health, and liquor rules and regulations
· Demonstrated leadership abilities with creating and growing a successful team
· Possess the ability to manage multiple priorities, demonstrate professional communication skills, and exhibit a passion for a high-level of guest service
· Excellent communication and presentation skills with a range of audience including front line employees, clients, and corporate management
· Financial experience and business acumen skills
· Excellent communication and computer skills are needed, including knowledge of MS Office products
· Requires ability to maintain a presentable and polished appearance in keeping with
service standards in a best-in-class environment
· Specific physical characteristics and abilities are required to perform the work, such as above-average agility and dexterity and long periods of walking, standing, bending or carrying moderately heavy items
· Maintaining current state approved alcohol certifications and food handlers / food safety manager certifications as required
· Must be able to pass and obtain security background check and clearance to work in airport environment
Salary Range: $55,000.00-65,000.00 annually
FLSA Status: Exempt
Location: On-site
Benefits
<ul>
<li>Medical Insurance (Health, Dental, Vision)</li>
<li>Cell Phone Stipend</li>
<li>Commute Stipend</li>
<li>Disability Insurance</li>
<li>Vacation and PTO</li>
<li>401K Plan with generous Company Matching</li>
<li>Employee Assistance Program (EAP)</li>
<li>Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)</li>
</ul>
ABOUT THE COMPANY
Hyde Park Hospitality (HPH) is a young—but dynamic and fast-growing—company built on deep roots in the food business. HPH earned Crain’s Fast 50 Award in 2024 for being one (ranked 30th) of the fifty fastest growing businesses in the Chicago-area! We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 75% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply. Learn more about us at hph-us.com.

Assistant General Manager - Airport Lounge

<h3>Job Description</h3>
Job Description
JOIN OUR TEAM!
We are proudly managed by O’Reilly Hospitality Management, LLC ("OHM")
At OHM, we are:
<ul>
<li>A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health &amp; wellness, community involvement, &amp; philanthropic outreach efforts.</li>
<li>Committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact.</li>
<li>Seeking supportive, collaborative, detailed-oriented people to join our team!</li>
</ul>
At OHM, we offer:
<ul>
<li>401(k) &amp; Roth 401(k) with company match – full-time and part-time Team Members are eligible!</li>
<li>Health, Dental, Vision &amp; Life Insurance&nbsp;</li>
<li>Paid Time Off, including Paid Parental Leave</li>
<li>Growth Potential and Career Advancement</li>
<li>Hotel/Restaurant Travel Perks &amp; Discounts!</li>
</ul>
Never wait for a paycheck again! OHM Team Members can sign up for earned wage access through DailyPay on day one!
Now Hiring: Executive Housekeeper Location: EVEN Hotel Bozeman Yellowstone International Airport
Essential Responsibilities:
<ul>
<li>Leadership &amp; Team Management: Lead, train, and mentor staff, including hiring, recruiting, motivating, coaching, performance evaluations, and administering progressive discipline.</li>
<li>Budget &amp; Cost Control: Assist the General Manager in developing the department’s annual budget and monitor performance against the plan. Establish and maintain cost control systems for staffing, inventory, and supplies.</li>
<li>Policy &amp; Service Compliance: Enforce OHM and brand policies and procedures, ensuring that guest needs are met or exceeded, providing world-class guest service.</li>
<li>Staff Scheduling: Schedule staff based on labor standards and forecasted occupancy.</li>
<li>Room Quality &amp; Cleanliness: Maintain room quality according to hotel objectives. Monitor and maintain cleanliness in rooms, storage areas, laundry, restrooms, and public areas.</li>
<li>Room Status Reporting: Compile and report the accurate status of guest rooms to the front office.</li>
<li>Lost &amp; Found Management: Enforce standard procedures for the acceptance, security, and return of guest lost and found items.</li>
<li>Recognition &amp; Engagement: Support team member recognition and engagement programs.</li>
<li>Compliance &amp; Culture: Report to work on time, in uniform, and comply with all company policies. Embrace the company’s O’Reach, Green Team, Guest Service, Team Member Satisfaction, Health &amp; Wellness, and Safety culture.</li>
<li>Other Duties: Perform other duties and responsibilities as required or requested by management.</li>
</ul>
Skills &amp; Abilities:
<ul>
<li>Leadership &amp; Management: Strong leadership, management, organizational, and communication skills with the ability to spot and resolve problems efficiently.</li>
<li>Communication: Excellent verbal and written communication skills.</li>
<li>Results-Oriented: Ability to deliver results and effectively multitask and prioritize.</li>
<li>Technical Skills: Proficiency in Microsoft Word, Excel, and other computer skills.</li>
</ul>
Education &amp; Experience:
<ul>
<li>Experience: Two years as an assistant executive housekeeper and two years of housekeeping experience in a commercial environment in a supervisory capacity are preferred.</li>
<li>Hotel Experience: Minimum of 1 year in a Housekeeping role; hotel experience preferred.</li>
<li>Education: High School education or GED is required; an Associate or Bachelor’s degree is preferred.</li>
</ul>
Hours:
<ul>
<li>Flexible Schedule: Due to the nature of the business, scheduling may vary and include nights, weekends, and holidays.</li>
</ul>
Physical Requirements:
<ul>
<li>Heavy Work: Must be able to exert 50 to 100 pounds of force occasionally, 25 to 50 pounds frequently, and 10 to 20 pounds constantly to move objects. Requires significant walking or standing.</li>
</ul>
Physical Activity:
<ul>
<li>Movement: Involves climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, pinching with fingers, typing, grasping, feeling, talking, hearing, and repetitive motions.</li>
</ul>
Visual Acuity Requirements:
<ul>
<li>Accuracy &amp; Neatness: Must have visual acuity to determine the accuracy, neatness, and thoroughness of assigned work or to make general observations of facilities or structures.</li>
</ul>
 
O’Reilly Hospitality Management, LLC, is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, protected veteran status or other protected classifications
 
PI20a5f9a54906-25405-37907736

Executive Housekeeper

<h3>Job Description</h3>
Job Description
The Mainstay Suites in Fargo is looking for a dynamic experienced individual in hotels that wants a future in the hospitality industry.
ASSISTANT GENERAL MANAGER JOB DUTIES &amp; RESPONSIBILITIES 
<ul>
<li>Deliver outstanding guest service and financial performance</li>
<li>Support the General Manager to ensure staff receives proper training for each position, including safety training and standard operating procedures</li>
<li>Directly oversee Front Office activities</li>
<li>Inspect guests' rooms, public access areas, and outside grounds for cleanliness and appearance</li>
<li>Answer patrons' complaints and resolves problems to maintain Guest Satisfaction</li>
<li>Assist the General Manager with resolving employee issues</li>
<li>Ensure bank deposits are made daily, including weekends and holidays</li>
<li>Audit daily reports and processes monthly reports</li>
<li>Order supplies and equipment as needed and in accordance with company procedures</li>
<li>Maintain excellent communication with all employees</li>
<li>Cover shifts in all departments as needed to ensure coverage</li>
<li>Complete other duties as assigned by the General Manager</li>
</ul>
Required Skills and Experience
<ul>
<li>High school diploma or GED required</li>
<li>A minimum of one year experience in guest service position, such as Front Desk, at a hotel is preferred</li>
<li>Highly energetic and motivated individual</li>
<li>Must have strong leadership skills</li>
<li>Excellent interpersonal and communication skills with strong customer/client focus essential</li>
<li>Self-Starter with ability to work independently and as a team</li>
<li>Strong problem-solving skills</li>
<li>Excellent written communication skills</li>
<li>Ability to work in a fast-paced, high pressure environment</li>
<li>Ability to shift and manage multiple priorities</li>
<li>Results driven focus and ability to work through to completion in a timely manner</li>
<li>Adaptable to change</li>
</ul>
PAY : DOE 
Health, dental and vision insurance benefits.
PTO accrual from day one and 401k 
Hotel discounts nationally
STOP IN AND APPLY IN PERSON OR APPLY ONLINE
 #hc4368

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