<h3>Job Description</h3>
Job description
<ul>
<li>The Tier 1 Helpdesk is responsible for ensuring customer satisfaction by resolving technical issues and ensuring end-user needs are met</li>
<li>Develop standard operating processes and procedures to promote consistency</li>
<li>Setup/configure computers, user creation and accounts</li>
<li>Provide excellent customer service and display technical skills with proficiency in Microsoft Windows/Office and AD</li>
<li>Perform hands-on fixes at the desktop level including installing upgrading software, hardware, implementing file backups and configuration of systems and applications</li>
<li>Dependable and punctual</li>
</ul>
Job Types: Full-time, Permanent
Salary: $50,000.00 - $55,000.00 per year
Benefits:
<ul>
<li>401(k)</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>
Experience level:
<ul>
<li>1 year</li>
</ul>
Schedule:
<ul>
<li>Monday to Friday</li>
</ul>
Ability to commute/relocate:
<ul>
<li>Omaha, NE: Reliably commute or planning to relocate before starting work (Required)</li>
</ul>
Experience:
<ul>
<li>Help desk: 1 year (Required)</li>
<li>Windows: 1 year (Required)</li>
</ul>
Work Location: In person
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Help Desk Analyst

<h3>Job Description</h3>
notes Job Description Candidate will be required to PAY FOR THEIR PARKING while working on-site. Candidates should be located within 30-45 minute commute for this position. MAJORLY REMOTE POSITION
Under general supervision, act as first contact for any computer, application or system-related problems and be able to provide direct, telephone based and remote control/diagnostic support services to include software, hardware, and network connectivity support to internal users on standard PCs, laptops, various mobile devices, Windows desktop applications and technologies including MS Office365, Outlook, Edge, Adobe Reader, VPN connectivity, Citrix, printers, and applications developed and/or hosted in-house. Support is provided in a process-oriented environment with Service Level Objectives and specific focus on exceeding customers expectations by delivering quality customer service.
· With minimal supervision, uses technical expertise and established guidelines to complete routine and assigned tasks accurately and in a timely manner.
· Consistently uses courtesy while providing support to end users. Asks questions to gather information about the problem and listens carefully. Guides the user through diagnostic and resolution procedures, using clear and concise directions.
· Resolves a variety of Service Desk ticket problems with good judgment, attention to detail, persistence, and in a timely manner. Documents, tracks, and monitors trouble tickets to resolution. Meets SLA requirements.
· Follows policies and procedure to ensure corporate data security.
· Executes and enforces user access guidelines and procedures.
· Demonstrates working knowledge of and troubleshoots configuration and connectivity to client/server and web-based enterprise applications and mobile-workforce applications.
· Responds positively and promptly to coworker requests for assistance.
· Participates in assigned projects, contributing to their accurate and timely completion.
· Communicates effectively with all levels of employees, both technical and non-technical.
Mandatory:
Bachelors degree in a related field and 1 year recent experience in Service Desk operations.
Associates Degree in a computer science-related field and 2 years recent experience in Service Desk operations.
High School diploma and two years of demonstrated work experience on a Service Desk.
Prefer CompTIA A+ or Net + certifications. Education or training in ITIL, electronics, organizing, planning, decision making, and effective communication skills preferred. Successful candidate must have more than two years of demonstrated job experience using basic writing, effective communications, training, and technical reading skills as well as skills in interpersonal relations, handling conflict, organizing, analyzing, planning, judgment, listening, decision making, cooperation, sensitivity to others, technical problem solving, and system troubleshooting.
Candidate must be familiar with Incident Management software and processes, remote management tools, and has higher than average customer service skills. Experience with ServiceNow, Office 365, Citrix, and Mobile Device Operating Systems is preferred. In addition to normal office work conditions, candidate must have the ability to perform the physical activities of the job. Valid driver's license required.

Help Desk Analyst I

<h3>Job Description</h3>
Job Title: Tier 1 Help Desk Analyst
Location: Arlington, Virginia
Clearance Level: Secret Clearance. Top Secret Preferred.
Summary
We deliver essential technology services to our customers in support of their missions to sustain the national security and provide services to our nation. SecuriGence is seeking a Tier 1 Help Desk Analyst to help contribute to our success. Come help us solve problems with Innovation Through Intelligence.
Responsibilities
<ul>
<li>Answering calls, executing request fulfillment actions, providing functional user support, training issues, initial diagnostics/troubleshooting, account management and password services, diagnosing and resolving issues on unclassified and classified office information systems</li>
<li>Provides support for implementation, troubleshooting, and maintenance of IT systems.</li>
<li>Provides first-level problem identification, diagnosis, and resolution of problems.</li>
<li>Maintain and return customers to normal IT Operations with the smallest possible impact on the business activity of the organization's end user(s).</li>
<li>Provides tier 1 support to end users for either PC, server, or mainframe applications or hardware.</li>
<li>Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.</li>
<li>Simulates or recreates user problems to resolve operating difficulties.</li>
<li>Recommends systems modifications to reduce user problems.</li>
<li>Provide local and remote Technical Support Services for end user support on the multiple networks within the agency.</li>
<li>Develop and document process and procedural enhancements and assist other departments as needed for continuous process and service improvement.</li>
<li>Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance contractual standards</li>
<li>Contribute to the change management process; represent the interests of the customer when assessing risk and impact.</li>
<li>May provide leadership to small teams or team members.</li>
</ul>
Skills and Experience
<ul>
<li>Minimum 3 years of Information Technology (IT) experience.</li>
<li>Understanding of applying basic security principles to the computing environment (CE).</li>
<li>Ability to troubleshoot hardware and software problems related to desktop computers, Print servers, scanners, printers, PDAs (Blackberries), desktop video/video teleconference systems, and peripherals (zip drives, external zips, scanners, etc.).</li>
<li>Demonstrated knowledge and accomplishment in analyzing, diagnosing, and recommending solutions for hardware and software problems.</li>
<li>Demonstrated ability with installation, configuration, and the ability to learn unique applications and programs.</li>
<li>Ability to troubleshoot Microsoft products including, but not limited to, Windows, Office; including all aspects of Windows security and Microsoft desktop products.</li>
<li>Experience installing and supporting workstation hardware and software.</li>
<li>Knowledge of industry standard Incident Ticket Tracking systems for inputting incident tickets and creating work orders.</li>
<li>Excellent written and verbal communication skills and excellent customer service skills are a must.</li>
</ul>
Qualifications
<ul>
<li>Associate's degree or higher. Can be substituted with 2+ years of relevant experience.</li>
<li>DoD IAT Level II Certification is required.</li>
<li>DoD Secret Clearance is required. Top Secret with SCI eligibility preferred.</li>
</ul>

About
SecuriGence LLC (SG) is an agile, Veteran-owned small business headquartered in the Washington, DC metropolitan region. Established in April 2010 we have been supporting the Department of Defense and other United States Civil agencies in Systems Engineering, Software Engineering, Software Development, Cyber Security, and Cloud/Virtualization Management.
SecuriGence provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Tier 1 Help Desk Analyst

<h3>Job Description</h3>
This role is a temporary contract, full time hours, 4-6 months
About Sound:
Sound Physicians is a leading physician partner to hospitals, health plans, physician groups, and post-acute providers seeking to transform outcomes for acute episodes of care. For 20 years our high-performing and affordable care models have combined physician leadership, clinical process, technology, and analytics to consistently improve clinical and financial performance. We are pioneers in value, working together with our partners and community providers to bridge gaps in care, from hospital to home.
Sound Physicians offers a competitive benefits package inclusive of the items below, and more:
<ul>
<li>Medical insurance, Dental insurance, and Vision insurance</li>
<li>Health care and dependent care flexible spending account</li>
<li>401(k) retirement savings plan with a company match</li>
<li>Self-managed PTO Plan</li>
<li>Ten company-paid holidays per year</li>
</ul>
About Sound: 
Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states. Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape — with patients at the center of the universe. 
 
About the Role: 
The Help Desk Analyst will support approximately 1,300 users in local and remote locations. The Help Desk Analyst is responsible for resolving help desk issues of moderate level complexity and escalates to other team members as appropriate. 
As a member of the Help Desk team, the Help Desk Analyst is responsible for assuming ownership of issues and ensuring the effective tracking of issues from initial report to final resolution - regardless of the cause, systems affected, or internal escalation functions. Because Help Desk support spans a broad range of issues from software applications, reporting, document management, web applications to data and telecom networking and server and database issues, the Help Desk Analyst must demonstrate an aptitude for staying abreast all technologies in use within the organization. The individual in this position consistently demonstrates quality customer service and professionalism and is familiar with practices and procedures and is able to rely on their experience and judgment to plan and accomplish goals under moderate supervision.
The Details: 

In this role, you will be responsible for: 
<ul>
<li>Providing first line response for users requiring IT help desk assistance</li>
<li>Escalating more complex issues to appropriate team members</li>
<li>Tracking issues from open ticket to resolution using help desk management system</li>
<li>Setting up and managing various user accounts</li>
<li>Imaging, deploying and supporting various user workstations</li>
<li>Assisting remote users</li>
<li>Providing support with handheld devices including Blackberry, iPhone, Android, etc.</li>
<li>Providing support with Printers, Faxes and Scanners</li>
<li>Telecommunications, both VOIP and Cellular</li>
<li>Setting up and installing new hardware and software</li>
<li>Updating technical documentation</li>
<li>Rotating On-call and pager duties</li>
<li>Performing other related duties and special projects as assigned by manager</li>
</ul>
What we are looking for:
A successful candidate will have a demonstrated track record of a combination of these values, knowledge, and experience: 

Values:
  
<ul>
<li>Work Ethic – Dedication to getting the job done well and on time, regardless of circumstances, a can-do attitude</li>
</ul>
<ul>
<li>Communication: The ability to speak, write, and listen clearly and consistently</li>
<li>Relationship Building and Maintenance: The ability to create and nourish healthy, strong relationships, as the face of Sound</li>
<li>Teamwork: Demonstrates the ability to pull people together into highly effective teams along with ability to work in a highly matrixed organization</li>
<li>Critical Thinking: Demonstrates the ability to be proactive, anticipate needs; ability to make good decisions with incomplete, ambiguous information</li>
</ul>
<ul>
<li>Adaptability – Demonstrates flexibility and a willingness to change as circumstances evolve and be coachable</li>
<li>Resourceful – Proactive willingness to utilize available information and tools to figure things out, not afraid to ask questions when necessary</li>
<li>Commitment – Demonstrates a dedication to the job, project, organization, customer/clients, and co-workers</li>
</ul>
<ul>
<li>Strategic Thinker: Demonstrates the ability to look at the big picture and proactively develop a plan of action</li>
<li>Self-Motivated: Proactively jumps in to start a task or project with limited direction; asks to take on more responsibility and what is next</li>
<li>Collaborative: Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process</li>
</ul>

Knowledge:
<ul>
<li>MCP Certification or 3 years’ experience in an IT help desk environment</li>
<li>A+ Certification or 3 years’ experience supporting HP desktops and laptops</li>
<li>Excellent communication and interpersonal skills</li>
<li>Positive customer service and customer-friendly attitude</li>
<li>Strong problem solving, troubleshooting and analytical skills</li>
<li>Understanding of web based concepts and technologies</li>
<li>Knowledge and experience with network communications</li>
<li>Strong knowledge of Windows XP/ 7 / 8 / 8.1</li>
</ul>

Experience:
  
<ul>
<li>Experience supporting Macintosh Desktops on a Microsoft Network</li>
<li>Hands on experience with a phone system</li>
<li>Experience with Active Directory, Hosted Microsoft Exchange, DNS/DHCP</li>
</ul>

Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws.

This job description reflects the present requirements of the position.  As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.

Help Desk Analyst - Temporary

<h3>Job Description</h3>
Are you looking for a position where you can grow technically and professionally?
Do you like learning new technologies and helping people resolve computer problems?
We are a rapidly growing IT support and cloud hosting company in Midtown Manhattan that is looking for an experienced Senior Help Desk Analyst to add to our elite support team.
As part of the team, you will be exposed to a wide variety of cutting-edge technologies, in a fast-paced and fun environment.
Position Role 
<ul>
<li>Provide technical support for end-user desktop</li>
<li>Active Directory Administration including account management, maintenance</li>
<li>Microsoft 365 advanced administration including E-mail, SharePoint, and Teams</li>
<li>Provide support for level 1 and 2 ticket escalations</li>
<li>Provide support for client projects such as Microsoft 365 migrations, VPN rollouts, etc.</li>
<li>Create resolution documentation for complex technical issues</li>
</ul>
Requirements
<ul>
<li>Minimum of 3 years of Active Directory, and Microsoft 365 administration</li>
<li>Strong problem-solving and technical troubleshooting skills</li>
<li>Superior communication and customer service skills</li>
<li>Thorough knowledge of Microsoft 365, MS Office Suite, and Windows 10/11</li>
<li>Mac experience is a plus</li>
<li>A+, Sec +, MS 365 Certified: Fundamentals or equivalent certification</li>
</ul>
Benefits
<ul>
<li>Competitive salary</li>
<li>Healthcare and dental benefits</li>
<li>401K Plan with company match</li>
<li>Technical training and certification support</li>
<li>Peer recognition program</li>
<li>Technical Certification Training and Certification Exam Re-Imbursement</li>
<li>Great team and work atmosphere</li>
</ul>

Senior Help Desk Analyst

<h3>Job Description</h3>
Company Description
Alpine, an ITW company, is a leading provider of building component software, equipment, and the industry’s best service to truss manufacturers.  Partnering with our customers, we help to improve their businesses and make them more productive.  We are also a leader in delivering software solutions to homebuilders to increase productivity and profitability.  
 ITW offers its employees a path for advancement, a competitive salary, and a comprehensive benefits package designed to help employees care for themselves, their families, and their futures. 
Job Description
The Help Desk Analyst position provides consultation with Alpine customers and internal users using the Alpine Suite of CAD-related Software programs to ensure users have an understanding of the use of the software, to troubleshoot specific application issues and make recommendations to optimize the benefits of the software.
This is a remote position. It is preferred that the Help Desk Analyst is based in Florida or the western United States.
<ul>
<li>Evaluate, prioritize, and solve all incoming telephone, voicemail, e-mail, web inquiries, or in-person requests for assistance from users/customers having difficulty with hardware, CAD software, network operations, printing, and other computer/software related problems</li>
<li>Document identified problems/defects in the software in the appropriate database to provide specific data to assist in efficient resolution of the problem.</li>
<li>Assist users in identifying appropriate software operating systems, printers, network servers, etc. and make recommendations that will work in their environment and with the ITWBCG Software programs</li>
<li>Troubleshoot network issues and identify resolutions. Consult on network set-up for users, as needed</li>
<li>Log all contacts in the problem resolution software so usage patterns/statistics can be accumulated, and historical trends can be evaluated</li>
<li>Develop expert proficiency in the variety of software products and supporting systems to ensure effective resolution to customer issues</li>
<li>Learn new software features as they are released to provide optimal support to Alpine customers</li>
</ul>
Qualifications
<ul>
<li>
Two or four year college degree (A.S. or B.S.) in architectural technology or CAD-related field preferred  
</li>
<li>
Two years previous experience in Help Desk Environment  
</li>
<li>
Prefer two years working experience in a truss plant using truss design software  
</li>
<li>
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Excellent ability to listen is essential
</li>
<li>
Ability to define problems, gathers data in a logical manner, stabile facts, and draw valid conclusion 
</li>
<li>
Ability to interpret an extensive variety of technical instructions in a mathematical of diagram form and deal with several abstract and concrete variables
</li>
<li>
Ability to travel up to 10-15 days a year for training opportunities
</li>
</ul>
Additional Information
ITW is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
We do not accept unsolicited resumes. To be considered an applicant, please apply online to a specific job posting.
If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please click here for information on how to contact us directly.
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

Software Help Desk Analyst

<h3>Job Description</h3>
Job Title: Help Desk Analyst 2 (Onsite) Location: Norfolk, VA Duration: 12+ Months
Job Description:
<ul>
<li>Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support. May also escalate to IT applications support or call for outside vendor maintenance (Level 4), as needed.</li>
<li>A Level 1 tech gathers and analyzes information about the user’s issue and determines the best way to resolve their problem. Level 1 may also provide support for identified Level 2 and Level 3 issues where configuration solutions have already been documented.</li>
</ul>
Skills:  SkillRequired / DesiredAmountof ExperienceOTRS Ticket System (or equiv)Required1YearsTDX IT Service Management (ITSM) Service Desk toolRequired1YearsHands on exp w/basic support and troubleshooting (such as password resets, printer configs, break/fix instructions, ticket routing)Required2Years
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