Description&lt;br&gt;&lt;br&gt;&lt;strong&gt;Job Description:&lt;/strong&gt;&lt;br&gt; &lt;br&gt;We are seeking a highly skilled and motivated IT Help Desk Associate to join our team and provide onsite technical support to our internal clients. The ideal candidate will have a strong background in IT support, excellent communication skills, and a passion for problem-solving.&lt;br&gt; &lt;br&gt;&lt;strong&gt;Responsibilities:&lt;/strong&gt;&lt;br&gt; &lt;ul&gt; &lt;li&gt;Provide onsite technical support to internal clients, including troubleshooting hardware, software, and network issues.&lt;/li&gt; &lt;li&gt;Install, configure, and maintain computer systems, printers, and other IT equipment.&lt;/li&gt; &lt;li&gt;Respond to service requests in a timely manner and ensure issues are resolved efficiently.&lt;/li&gt; &lt;li&gt;Collaborate with other team members to escalate complex issues when necessary.&lt;/li&gt; &lt;li&gt;Assist clients with software installations, updates, and patches.&lt;/li&gt; &lt;li&gt;Perform regular maintenance tasks, such as system updates and antivirus scans.&lt;/li&gt; &lt;li&gt;Document all support activities and maintain accurate records of client interactions.&lt;/li&gt; &lt;li&gt;Provide training and assistance to clients on IT-related topics as needed.&lt;/li&gt; &lt;li&gt;Stay up-to-date with the latest technologies and best practices in IT support.&lt;/li&gt; &lt;li&gt;Install, modify, and repair computer hardware and software, including imaging of PCs using Microsoft Intune.&lt;/li&gt; &lt;li&gt;Deploy and manage mobile devices and tablets, ensuring secure and effective use within the organization.&lt;/li&gt; &lt;li&gt;Utilize Microsoft Intune for the management, configuration, and deployment of devices, applications, and security policies.&lt;/li&gt; &lt;/ul&gt;&lt;strong&gt;Requirements:&lt;/strong&gt;&lt;br&gt; &lt;ul&gt; &lt;li&gt;Proven experience working in IT support or a related field.&lt;/li&gt; &lt;li&gt;Strong knowledge of computer hardware, software, and networking concepts.&lt;/li&gt; &lt;li&gt;Excellent troubleshooting skills and the ability to resolve technical issues independently.&lt;/li&gt; &lt;li&gt;Solid understanding of Windows and/or Mac operating systems.&lt;/li&gt; &lt;li&gt;Familiarity with remote desktop tools and help desk software.&lt;/li&gt; &lt;li&gt;Exceptional communication and customer service skills.&lt;/li&gt; &lt;li&gt;Ability to work effectively both independently and as part of a team.&lt;/li&gt; &lt;li&gt;Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.&lt;/li&gt; &lt;li&gt;Flexibility to work occasional evenings or weekends as needed.&lt;/li&gt; &lt;/ul&gt;

IT Help Desk Associate

It's fun to work in a company where people truly BELIEVE in what they're doing!&lt;br&gt;&lt;br&gt;We're committed to bringing passion and customer focus to the business.&lt;br&gt;&lt;br&gt;&lt;b&gt;SUMMARY&lt;/b&gt;&lt;br&gt;&lt;br&gt;The WDTC Data Sciences Division (DSD) is responsible for providing Information System (IS) services and Information Technology (IT) services to WDTC Divisions and Department of Defense (DOD) customers. DSD Systems Architecture Branch is comprised of Cybersecurity team, System Administration team, Network Administration team, Operational Support team and Software Development team. All contractor IT staff are part of DOD Cyber Workforce Framework (DCWF). This contract is to provide IS Services; to configure IT in accordance with (IAW) Department of Defense (DOD) Secure Recommendation Guides (SRGs) and Secure Technical Implementation Guides (STIGs). Operate IAW DOD, US Army and WDTC Security Policies and Plans. Document IAW DOD, US Army and WDTC Configuration Control Board (CCB) requirements. Test, troubleshoot and maintain IS operations for DPG/WDTC. Monitor IS and IT implementation, configuration, and cybersecurity requirements. Primary place of performance isDugway Proving Ground, UT. IS and IT services may also be required for DPG alternate locations in SLC and along the Wasatch Front.&lt;br&gt;&lt;br&gt;The Help Desk Technician IIIprovides operation support for the DPG/WDTC data science support contract. Must have required skillset in MS Windows 10, MS Windows 11, and Computer Troubleshooting/Repair.&lt;br&gt;&lt;br&gt;****This position is contingent upon contract award ****&lt;br&gt;&lt;br&gt;&lt;b&gt;ESSENTIAL REQUIREMENTS &lt;/b&gt;&lt;br&gt;&lt;br&gt;Must have a valid Driver's License.&lt;br&gt;&lt;br&gt;Must be able to pass a customer background check for access to facilities, equipment and property. This Homeland Security Investigation requires U.S. Citizenship. &lt;br&gt;&lt;br&gt;IAT II: Minimum of one (1) qualifying baseline certification: Security+ CE, SSCP, CCNA-Security, CISSP (or Associate), CISA, GCIH, GCED, CASP CE, or GSEC.&lt;br&gt;&lt;br&gt;Minimum of One qualifying computing environment below or other relevant computing environment certification(s):&lt;br&gt;&lt;br&gt;Microsoft Certified Solutions Associate&lt;br&gt;&lt;br&gt;(MCSA) (Desktop tracks)&lt;br&gt;&lt;br&gt;Microsoft Certified Solutions Expert (MCSE)&lt;br&gt;&lt;br&gt;(Desktop tracks)&lt;br&gt;&lt;br&gt;Red Hat Certified System Administrator (RHCSA)&lt;br&gt;&lt;br&gt;A+&lt;br&gt;&lt;br&gt;Linux+&lt;br&gt;&lt;br&gt;MCITP:&lt;br&gt;&lt;br&gt;&lt;b&gt;KEY DUTIES AND RESPONSIBILITIES&lt;/b&gt;&lt;br&gt;Essential Duties and responsibilities include the following. Other duties may be assigned.&lt;br&gt;&lt;br&gt;Logs all requests for assistance and all deficiencies upon discovery, and track solutions, in the Government approved trouble ticketing system to include project and cost details.&lt;br&gt;&lt;br&gt;Completes monthly a minimum of 80% of all change/trouble tickets in each trouble ticket priority (Low, Medium or High). Low is defined as assigned within 24 hours; completed within 48 hours of being assigned. Medium is assigned within 4 hours; completed within 8 hours of being assigned. High is assigned within 1 hour; completed within 2 hours of being assigned. A status update for each open ticket will be annotated in the ticket database upon a change of status, or if no change of status occurs, monthly. Include an explanation of ticket status for tickets remaining open from one month to the next in the contractor's monthly status report. Deviation from required timelines shall be coordinated with and approved by Contracting Officer's Representative (COR). The Government estimates a total of approximately 5,500 - 6,000 tickets per year.&lt;br&gt;&lt;br&gt;Creates helpdesk tickets immediately upon request.&lt;br&gt;&lt;br&gt;Notifies users of ticket status within two (2) hours of ticket creation or status change.&lt;br&gt;&lt;br&gt;Monitors and updates backlog status at least weekly.&lt;br&gt;&lt;br&gt;Closes tickets and notifies customer immediately upon completion.&lt;br&gt;&lt;br&gt;Fields trouble calls, prioritizes workload, and escalates problems that cannot be resolved locally to applicable Original Equipment Manufacturer (OEM).&lt;br&gt;&lt;br&gt;Performs Tier II/III (direct user support) for WDTC DREN/SDREN core services for TNET supporting DoD customers.&lt;br&gt;&lt;br&gt;Performs service desk duties as defined by current Information Technologies Infrastructure Library (ITIL) processes.&lt;br&gt;&lt;br&gt;Supports technologies to include operating systems, servers and software applications issues, troubleshoot, resolve and implement solutions.&lt;br&gt;&lt;br&gt;Patches all applicable systems and ensure compliance with all DoD, Defense Information Systems Agency (DISA), Army, Army Test and Evaluation Command (ATEC) and DPG/WDTC laws, regulations and standards.&lt;br&gt;&lt;br&gt;Ensures installations are IAW established local procedures.&lt;br&gt;&lt;br&gt;Manages and distributes software licenses for the TNET for software installation.&lt;br&gt;&lt;br&gt;Provides routine application patching and upgrades management for operating systems and commercial applications (i.e., Java, Microsoft Office, etc.)&lt;br&gt;&lt;br&gt;Acts as the focal point for customer contact, including problem resolution, requests for new service, or general inquiries for IT.&lt;br&gt;&lt;br&gt;Submits applicable DISA documentation for smartphone (iPhone/ iPad/ iOS/ Android/ Samsung) activation on mobile device management server &amp; Enterprise email. Receives &amp; process cellular devices for setup of applicable DoD apps, TEAM's, &amp; Enterprise email for Government end users.&lt;br&gt;&lt;br&gt;Provides minimal troubleshoot support, if possible, within the applications or equipment. Compiles phone &amp; user information in distribution &amp; turn in of devices for reporting. Obtains full Purebred agent accreditation or current DISA utility for credential issuance.&lt;br&gt;&lt;br&gt;Performs imaging on new and transferred computers. Imaging shall be in accordance with current Army Gold Master (AGM) and DISA Secure Host Baseline (SHB) policies.&lt;br&gt;&lt;br&gt;Performs system builds on computers using the system image library, as required IAW DSD prioritization based on the test center's requirements for testing.&lt;br&gt;&lt;br&gt;Logs shall be made available to ISSM/COR/CIO upon request.&lt;br&gt;&lt;br&gt;Provides user account support to include creating, updating, disabling/deleting, and resetting accounts for Active Directory. Accounts will be reset within 30 minutes of request. The Government estimates approximately 400 - 600 computer accounts.&lt;br&gt;&lt;br&gt;Identifies, utilizes and makes recommendations on system tools to identify potential issues.&lt;br&gt;&lt;br&gt;Installs authorized software packages on computers upon request.&lt;br&gt;&lt;br&gt;Installs and configures the proper operating system (OS) onto computers, installs application software including clients for Microsoft System Center Configuration Manager (SCCM)/McAfee/Network Access Control (NAC) for remote system management, performs all necessary updates, and runs Assured Compliance Assessment Solution (ACAS) vulnerability scans and remediate related issues.&lt;br&gt;&lt;br&gt;McAfee is the software utilized for virus protection, SCCM is used for patching, Bitlocker is used for encryption, and Dameware is used for remote desktop support.&lt;br&gt;&lt;br&gt;Configures user accounts for local standalone use.&lt;br&gt;&lt;br&gt;Evaluates, troubleshoots, and repairs a Windows and Red-Hat Linux based servers, workstations and laptops. Any repairs requiring external support must be coordinated and approved by the Government. May be required to provide assistance to third-party vendors.&lt;br&gt;&lt;br&gt;Performs data recovery from backups and from damaged data storage devices.&lt;br&gt;&lt;br&gt;Writes and updates scripts to expedite routine system configuration and software installations/updates and provide those resources to other technicians for uniformity and completeness.&lt;br&gt;&lt;br&gt;Tracks and performs monthly updates of stand-alone computers to include status reporting. Status reports will be in the Contractor format and will be submitted within 4 duty days of the following month.&lt;br&gt;&lt;br&gt;Maintains one (1) Windows-based print server for approximately 35-50 TNET network printers.&lt;br&gt;&lt;br&gt;Installs and configures printer drivers on workstations and laptops.&lt;br&gt;&lt;br&gt;Operates Distributed Test Control Center (DTCC) Ditto Operations Centers (DOCs 1 &amp; 2) in support of local and/or distributed classified and/or unclassified tests, training and other events. The Government anticipates performing this function approximately five (5) times per year up to 10 days per occurrence. The Government will provide 24-hour advance notice of requirement.&lt;br&gt;&lt;br&gt;Performs software assessment on all software applications not on the DPG-approved software list that are being requested for use. Assessment includes creating or verifying trouble ticket for the task, running application STIGs, as well as vulnerability and ACAS scans. Software assessment procedures will be followed IAW local policy and procedure.&lt;br&gt;&lt;br&gt;Properly disposes of all hard drives and external media IAW local procedures. Ensures proper documentation is completed and stored on the Test Mission Support System (TMSS) Portal.&lt;br&gt;&lt;br&gt;Provides input and advises Government personnel regarding all Help Desk procedures and processes. Assists Government personnel with writing Standard Operating Procedures (SOP).&lt;br&gt;&lt;br&gt;Responsible for aiding in own self-development by being available and receptive to all training made available by the company.&lt;br&gt;&lt;br&gt;Plans daily activities within the guidelines of company policy, job description and supervisor's instruction in such a way as to maximize personal output.&lt;br&gt;&lt;br&gt;&lt;b&gt;OTHER DUTIES&lt;/b&gt;&lt;br&gt;&lt;br&gt;Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. &lt;br&gt;&lt;br&gt;&lt;b&gt;EDUCATION AND EXPERIENCE&lt;/b&gt;&lt;br&gt;&lt;br&gt;High School diploma or General Education Degree (GED) and a minimum of one (1) year relevant experience and/or training, or equivalent combination of education/experience.&lt;br&gt;&lt;br&gt;&lt;b&gt;JOB SPECIFIC KNOWLEDGE/SKILLS/ABILITIES&lt;/b&gt;&lt;br&gt;&lt;br&gt;Operational knowledge and advanced skills in the standard tools, concepts, practices and procedures of incident management, service desk support and knowledge management.&lt;br&gt;&lt;br&gt;Expert computer skills withability to troubleshoot computer hardware/software issues at an advanced level.&lt;br&gt;&lt;br&gt;Solid organizational and leadership skills relevant to carrying out day-to-day responsibilities.&lt;br&gt;&lt;br&gt;Ability to guide others and identify improvements in policies/procedures related to helpdesk call center operations.&lt;br&gt;&lt;br&gt;Exceptional skills in planning and prioritizing the work of others in a helpdesk call center environment.&lt;br&gt;&lt;br&gt;Ability to lead, supervise, and train others effectively.&lt;br&gt;&lt;br&gt;Skilled in facilitating teamwork and coordinating efforts for the successful achievement of goals.&lt;br&gt;&lt;br&gt;Excellent critical thinking skills with ability to identify, analyze, and resolve complex issues.&lt;br&gt;&lt;br&gt;Superior problem-solving skills with strong attention to detail.&lt;br&gt;&lt;br&gt;Excellent organization and time management skills with ability to handle multiple projects and priorities.&lt;br&gt;&lt;br&gt;Ability to learn and apply new knowledge in a fast-paced environment.&lt;br&gt;&lt;br&gt;Exceptional verbal and written communication skills with ability to explain technical information in a non-technical manner.&lt;br&gt;&lt;br&gt;Exceptional customer service and relationship-building skillswith ability to use tact in handling difficult individuals and/or situations.&lt;br&gt;&lt;br&gt;Ability to work effectively both independently and in a team environment.&lt;br&gt;&lt;br&gt;&lt;b&gt;LANGUAGE SKILLS&lt;/b&gt;&lt;br&gt;&lt;br&gt;Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.&lt;br&gt;&lt;br&gt;&lt;b&gt;MATHEMATICAL SKILLS&lt;/b&gt;&lt;br&gt;&lt;br&gt;Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.&lt;br&gt;&lt;br&gt;&lt;b&gt;REASONING ABILITY&lt;/b&gt;&lt;br&gt;&lt;br&gt;Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.&lt;br&gt;&lt;br&gt;&lt;b&gt;PHYSICAL DEMANDS&lt;/b&gt;&lt;br&gt;&lt;br&gt;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.&lt;br&gt;&lt;br&gt;Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.&lt;br&gt;&lt;br&gt;&lt;b&gt;CNI CORE COMPETENCIES &lt;/b&gt;&lt;br&gt;&lt;br&gt;Responsible for the integration of CNI Core Competencies into daily functions, including commitment to integrity, knowledge/quality of work, supporting financial goals of the company, initiative/motivation, cooperation/relationships, problem analysis/discretion, accomplishing goals through organization, positive oral/written communication skills, leadership abilities, commitment to Affirmative Action, reliability/dependability, flexibility and ownership/accountability of actions taken.&lt;br&gt;&lt;br&gt;&lt;b&gt;COMPLIANCE &lt;/b&gt;&lt;br&gt;&lt;br&gt;Promotes and encourages a culture of compliance with all applicable rules (federal, state, local, Federal Acquisition Regulations, Code of Federal Regulations, Prime Contract requirements, etc.) for themselves and the company as a whole. Fosters an environment in which they will report any violations or reasonably suspected violation of CNI policy, FAR, and/or CFR and are comfortable discussing the myriad compliance, conflict, FAR, CFR, etc. issues that arise during the performance of a government contract.&lt;br&gt;&lt;br&gt;&lt;b&gt;EOE including Disability/Vet&lt;/b&gt;&lt;br&gt;&lt;br&gt;If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Help Desk Technician III

It's fun to work in a company where people truly BELIEVE in what they're doing!&lt;br&gt;&lt;br&gt;We're committed to bringing passion and customer focus to the business.&lt;br&gt;&lt;br&gt;&lt;b&gt;SUMMARY&lt;/b&gt;&lt;br&gt;&lt;br&gt;The WDTC Data Sciences Division (DSD) is responsible for providing Information System (IS) services and Information Technology (IT) services to WDTC Divisions and Department of Defense (DOD) customers. DSD Systems Architecture Branch is comprised of Cybersecurity team, System Administration team, Network Administration team, Operational Support team and Software Development team. All contractor IT staff are part of DOD Cyber Workforce Framework (DCWF). This contract is to provide IS Services; to configure IT in accordance with (IAW) Department of Defense (DOD) Secure Recommendation Guides (SRGs) and Secure Technical Implementation Guides (STIGs). Operate IAW DOD, US Army and WDTC Security Policies and Plans. Document IAW DOD, US Army and WDTC Configuration Control Board (CCB) requirements. Test, troubleshoot and maintain IS operations for DPG/WDTC. Monitor IS and IT implementation, configuration, and cybersecurity requirements. Primary place of performance is Dugway Proving Ground, UT. IS and IT services may also be required for DPG alternate locations in SLC and along the Wasatch Front.&lt;br&gt;&lt;br&gt;The Help Desk Tech II Lead provides operation support for the DPG/WDTC data science support contract. Must have required skillset in MS Windows 10, MS Windows 11, and Computer Troubleshooting/Repair.&lt;br&gt;&lt;br&gt;&lt;b&gt;ESSENTIAL REQUIREMENTS &lt;/b&gt;&lt;br&gt;&lt;br&gt;Valid Driver's License&lt;br&gt;&lt;br&gt;Must be able to pass a customer background check for access to facilities, equipment and property. This Homeland Security Investigation requires U.S. Citizenship. (U. S. citizens only due to government or federal requirement)&lt;br&gt;&lt;br&gt;IAT II : Minimum of one (1) qualifying baseline certification: Security+ CE, SSCP, CCNA-Security, CISSP (or Associate), CISA, GCIH, GCED, CASP CE, or GSEC.&lt;br&gt;&lt;br&gt;Minimum of One qualifying computing environment below or other relevant computing environment certification(s):&lt;br&gt;&lt;br&gt;Microsoft Certified Solutions Associate&lt;br&gt;&lt;br&gt;(MCSA) (Desktop tracks)&lt;br&gt;&lt;br&gt;Microsoft Certified Solutions Expert (MCSE)&lt;br&gt;&lt;br&gt;(Desktop tracks)&lt;br&gt;&lt;br&gt;Red Hat Certified System Administrator (RHCSA)&lt;br&gt;&lt;br&gt;A+&lt;br&gt;&lt;br&gt;Linux+&lt;br&gt;&lt;br&gt;MCITP: &lt;br&gt;&lt;br&gt;&lt;b&gt;KEY DUTIES AND RESPONSIBILITIES&lt;/b&gt;&lt;br&gt;Essential Duties and responsibilities include the following. Other duties may be assigned.&lt;br&gt;&lt;br&gt;Logs all requests for assistance and all deficiencies upon discovery, and track solutions, in the Government approved trouble ticketing system to include project and cost details.&lt;br&gt;&lt;br&gt;Completes monthly a minimum of 80% of all change/trouble tickets in each trouble ticket priority (Low, Medium or High). Low is defined as assigned within 24 hours; completed within 48 hours of being assigned. Medium is assigned within 4 hours; completed within 8 hours of being assigned. High is assigned within 1 hour; completed within 2 hours of being assigned. A status update for each open ticket will be annotated in the ticket database upon a change of status, or if no change of status occurs, monthly. Include an explanation of ticket status for tickets remaining open from one month to the next in the contractor's monthly status report. Deviation from required timelines shall be coordinated with and approved by Contracting Officer's Representative (COR). The Government estimates a total of approximately 5,500 - 6,000 tickets per year.&lt;br&gt;&lt;br&gt;Creates helpdesk tickets immediately upon request.&lt;br&gt;&lt;br&gt;Notifies users of ticket status within 2 hours of ticket creation or status change.&lt;br&gt;&lt;br&gt;Monitors and updates backlog status at least weekly.&lt;br&gt;&lt;br&gt;Closes tickets and notify customer immediately upon completion.&lt;br&gt;&lt;br&gt;Fields trouble calls, prioritize workload, and escalate problems that cannot be resolved locally to applicable Original Equipment Manufacturer (OEM).&lt;br&gt;&lt;br&gt;Performs Tier II/III (direct user support) for WDTC DREN/SDREN core services for TNET supporting DoD customers.&lt;br&gt;&lt;br&gt;Performs service desk duties as defined by current Information Technologies Infrastructure Library (ITIL) processes.&lt;br&gt;&lt;br&gt;Supports technologies to include operating systems, servers and software applications issues, troubleshoot, resolve and implement solutions.&lt;br&gt;&lt;br&gt;Patches all applicable systems and ensure compliance with all DoD, Defense Information Systems Agency (DISA), Army, Army Test and Evaluation Command (ATEC) and DPG/WDTC laws, regulations and standards.&lt;br&gt;&lt;br&gt;Ensures installations are IAW established local procedures.&lt;br&gt;&lt;br&gt;Manages and distributes software licenses for the TNET for software installation.&lt;br&gt;&lt;br&gt;Provides routine application patching and upgrade management for operating systems and commercial applications (i.e., Java, Microsoft Office, etc.)&lt;br&gt;&lt;br&gt;Acts as the focal point for customer contact, including problem resolution, requests for new service, or general inquiries for IT.&lt;br&gt;&lt;br&gt;Submits applicable DISA documentation for smartphone (iPhone/ iPad/ iOS/ Android/ Samsung) activation on mobile device management server &amp; Enterprise email. Receive &amp; process cellular devices for setup of applicable DoD apps, TEAM's, &amp; Enterprise email for Government end users. Provide minimal troubleshoot support, if possible, within the applications or equipment. Compile phone &amp; user information in distribution &amp; turn in of devices for reporting. Obtain full Purebred agent accreditation or current DISA utility for credential issuance.&lt;br&gt;&lt;br&gt;Performs imaging on new and transferred computers. Imaging shall be in accordance with current Army Gold Master (AGM) and DISA Secure Host Baseline (SHB) policies.&lt;br&gt;&lt;br&gt;Performs system builds on computers using the system image library, as required IAW DSD prioritization based on the test center's requirements for testing.&lt;br&gt;&lt;br&gt;Logs shall be made available to ISSM/COR/CIO upon request.&lt;br&gt;&lt;br&gt;Provides user account support to include: creating, updating, disabling/deleting, and resetting accounts for Active Directory. Accounts will be reset within 30 minutes of request. The Government estimates approximately 400 - 600 computer accounts.&lt;br&gt;&lt;br&gt;Identifies, utilizes and makes recommendations on system tools to identify potential issues.&lt;br&gt;&lt;br&gt;Installs authorized software packages on computers upon request.&lt;br&gt;&lt;br&gt;Installs and configures the proper operating system (OS) onto computers, install application software including clients for Microsoft System Center Configuration Manager (SCCM)/McAfee/Network Access Control (NAC) for remote system management, perform all necessary updates, and run Assured Compliance Assessment Solution (ACAS) vulnerability scans and remediate related issues. McAfee is the software utilized for virus protection, SCCM is used for patching, Bitlocker is used for encryption, and Dameware is used for remote desktop support.&lt;br&gt;&lt;br&gt;Configures user accounts for local standalone use.&lt;br&gt;&lt;br&gt;Evaluates, troubleshoots, and repairs Windows and Red-Hat Linux based servers, workstations and laptops. Any repairs requiring external support must be coordinated and approved by the Government. Contractor may be required to provide assistance to third-party vendors.&lt;br&gt;&lt;br&gt;Performs data recovery from backups and from damaged data storage devices.&lt;br&gt;&lt;br&gt;Writes and updates scripts to expedite routine system configuration and software installations/updates and provide those resources to other technicians for uniformity and completeness.&lt;br&gt;&lt;br&gt;Tracks and performs monthly updates of stand-alone computers to include status reporting. Status reports will be in the Contractor format and will be submitted within 4 duty days of the following month.&lt;br&gt;&lt;br&gt;Maintains one (1) Windows-based print server for approximately 35-50 TNET network printers.&lt;br&gt;&lt;br&gt;Installs and configures printer drivers on workstations and laptops.&lt;br&gt;&lt;br&gt;Operates Distributed Test Control Center (DTCC) Ditto Operations Centers (DOCs 1 &amp; 2) in support of local and/or distributed classified and/or unclassified tests, training and other events. The Government anticipates performing this function approximately five (5) times per year up to 10 days per occurrence. The Government will provide 24-hour advance notice of requirement.&lt;br&gt;&lt;br&gt;Performs software assessment on all software applications not on the DPG-approved software list that are being requested for use. Assessment includes creating or verifying trouble ticket for the task, running application STIGs, as well as vulnerability and ACAS scans. Software assessment procedures will be followed IAW local policy and procedure.&lt;br&gt;&lt;br&gt;Properly disposes of all hard drives and external media IAW local procedures. Ensure proper documentation is completed and stored on the Test Mission Support System (TMSS) Portal.&lt;br&gt;&lt;br&gt;Provides input and advise Government personnel regarding all Help Desk procedures and processes. Assist Government personnel with writing Standard Operating Procedures (SOP).&lt;br&gt;&lt;br&gt;Responsible for aiding in own self-development by being available and receptive to all training made available by the company.&lt;br&gt;&lt;br&gt;Plans daily activities within the guidelines of company policy, job description and supervisor's instruction in such a way as to maximize personal output.&lt;br&gt;&lt;br&gt;&lt;b&gt;OTHER DUTIES&lt;/b&gt;&lt;br&gt;&lt;br&gt;Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.&lt;br&gt;&lt;br&gt;&lt;b&gt;EDUCATION AND EXPERIENCE&lt;/b&gt;&lt;br&gt;&lt;br&gt;High school diploma or general education degree (GED) and a minimum of three (3) years relevant experience and/or training, or equivalent combination of education/experience.&lt;br&gt;&lt;br&gt;&lt;b&gt;JOB SPECIFIC KNOWLEDGE/SKILLS/ABILITIES&lt;/b&gt;&lt;br&gt;&lt;br&gt;Operational knowledge and advanced skills in the standard tools, concepts, practices and procedures of incident management, service desk support and knowledge management.&lt;br&gt;&lt;br&gt;Expert computer skills withability to troubleshoot computer hardware/software issues at an advanced level.&lt;br&gt;&lt;br&gt;Solid organizational and leadership skills relevant to carrying out day-to-day responsibilities.&lt;br&gt;&lt;br&gt;Ability to guide others and identify improvements in policies/procedures related to helpdesk call center operations.&lt;br&gt;&lt;br&gt;Exceptional skills in planning and prioritizing the work of others in a helpdesk call center environment.&lt;br&gt;&lt;br&gt;Ability to lead, supervise, and train others effectively.&lt;br&gt;&lt;br&gt;Skilled in facilitating teamwork and coordinating efforts for the successful achievement of goals.&lt;br&gt;&lt;br&gt;Excellent critical thinking skills with ability to identify, analyze, and resolve complex issues.&lt;br&gt;&lt;br&gt;Superior problem-solving skills with strong attention to detail.&lt;br&gt;&lt;br&gt;Excellent organization and time management skills with ability to handle multiple projects and priorities.&lt;br&gt;&lt;br&gt;Ability to learn and apply new knowledge in a fast-paced environment.&lt;br&gt;&lt;br&gt;Exceptional verbal and written communication skills with ability to explain technical information in a non-technical manner.&lt;br&gt;&lt;br&gt;Exceptional customer service and relationship-building skillswith ability to use tact in handling difficult individuals and/or situations.&lt;br&gt;&lt;br&gt;Ability to work effectively both independently and in a team environment.&lt;br&gt;&lt;br&gt;&lt;b&gt;LANGUAGE SKILLS&lt;/b&gt;&lt;br&gt;&lt;br&gt;Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.&lt;br&gt;&lt;br&gt;&lt;b&gt;MATHEMATICAL SKILLS&lt;/b&gt;&lt;br&gt;&lt;br&gt;Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.&lt;br&gt;&lt;br&gt;&lt;b&gt;REASONING ABILITY&lt;/b&gt;&lt;br&gt;&lt;br&gt;Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.&lt;br&gt;&lt;br&gt;&lt;b&gt;PHYSICAL DEMANDS&lt;/b&gt;&lt;br&gt;&lt;br&gt;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.&lt;br&gt;&lt;br&gt;Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.&lt;br&gt;&lt;br&gt;&lt;b&gt;CNI CORE COMPETENCIES &lt;/b&gt;&lt;br&gt;&lt;br&gt;Responsible for the integration of CNI Core Competencies into daily functions, including commitment to integrity, knowledge/quality of work, supporting financial goals of the company, initiative/motivation, cooperation/relationships, problem analysis/discretion, accomplishing goals through organization, positive oral/written communication skills, leadership abilities, commitment to Affirmative Action, reliability/dependability, flexibility and ownership/accountability of actions taken.&lt;br&gt;&lt;br&gt;&lt;b&gt;COMPLIANCE &lt;/b&gt;&lt;br&gt;Promotes and encourages a culture of compliance with all applicable rules (federal, state, local, Federal Acquisition Regulations, Code of Federal Regulations, Prime Contract requirements, etc.) for themselves and the company as a whole. Fosters an environment in which they will report any violations or reasonably suspected violation of CNI policy, FAR, and/or CFR and are comfortable discussing the myriad compliance, conflict, FAR, CFR, etc. issues that arise during the performance of a government contract.&lt;br&gt;&lt;br&gt;&lt;b&gt;EOE including Disability/Vet &lt;/b&gt;&lt;br&gt;&lt;br&gt;****This position is contingent upon contract award ****&lt;br&gt;&lt;br&gt;#INDCNI&lt;br&gt;&lt;br&gt;If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Help Desk Technician Lead

<h3>Job Description</h3>
Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.
Summary
As a(n) Help Desk Technicin at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.
Your role in our mission
<ul>
<li>Answering initial calls received from users, while showing empathy and using customer service skills.</li>
<li>Responding to voicemails left at the Service Desk by users.</li>
<li>Replying to emails received at the Service Desk.</li>
<li>Dispatches Remote Maintenance Hardware Technicians as needed for on-site services to users.</li>
<li>Escalates Cases to Incidents and assigns them to the appropriate group for review and resolution.</li>
<li>Assigns Tasks to Level 3 based as needed for Incidents which require a higher level of support.</li>
<li>Associates Incident tickets to Problem tickets.</li>
<li>Associate Help Desk Technicians will track the resolution of service requests and provide resolution information to the user.</li>
<li>Associate Help Desk Technicians will provide Level 2 support for Local Equipment and Remote Maintenance related service requests and application related questions/concerns such as password resets and other remedies documented in the knowledge base.</li>
<li>Associate Help Desk Technicians will escalate service requests which do not meet the above criteria to Level 3 support.</li>
</ul>
What we're looking for
<ul>
<li>High school diploma or G.E.D.</li>
<li>Two or more years of technical training preferred.</li>
<li>Four or more years of customer support experience.</li>
<li>Experience working with company products and operating systems.</li>
<li>Experience with solving computer-related problems.</li>
<li>Experience working with company escalation policies.</li>
</ul>
What you should expect in this role
<ul>
<li>Hybrid role in Roseville, California. Candidate selected will work twice a week in office. </li>
<li>Video cameras must be used during all interviews, as well as during the initial week of orientation.</li>
<li>The Deadline to submit applications for this posting is July 29, 2024</li>
<li>Service Desk Business Hours, the timeframe in which one or more Service Desk Analysts will be available to accept County contacts, are 7:00 a.m. to 6:00 p.m. Monday through Saturday, except for Consortium Holidays and Scheduled System Downtime. Our current hours are from 8:00 a.m. to 5:00 p.m. Monday through Friday.</li>
</ul>
#LI-HYBRID
The pay range for this position is $41,100.00 - $58,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

Help Desk Technician (Hybrid - Roseville, CA)

JOB DESCRIPTION
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. 
Why Work For Us?
<ul>
<li>Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position</li>
<li>401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period</li>
<li>Benefits Medical, Dental, Vision, wellness program and more!</li>
<li>Paid Holidays</li>
<li>Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities</li>
<li>Collaborative Environment AAA will value your contribution to providing exceptional service to our members</li>
<li>Free AAA Classic Membership</li>
<li>AAA Product Discounts</li>
<li>Tuition Reimbursement Program</li>
</ul>
Additional Details: Competitive hourly base + commissions
. 
Summary At AAA, our Team Members strive to deliver amazing service and help our Members outsmart lifes roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service and meeting needs and expectations to those that visit or call our branches. Member Experience Associates must have strong customer service orientation, possess active listening skills to identify unmet Member needs and have the ability to become an expert on multiple product lines, services and learn how to use custom software applications.
*This is an onsite role working full time at our West Tucson (Oracle) Branch.*
Essential Functions
<ul>
<li>Performs fundamental customer interactions that include member services and product sales; Must be knowledgeable and proficient with AAA products and services, and adhere to branch operations in accordance to standard operating procedures and compliance including, but not limited to:
<ul>
<li>Member Experience</li>
<li>Member Services</li>
<li>Concierge</li>
<li>DMV</li>
<li>Auto Travel</li>
<li>Licensed Insurance Services</li>
<li>Smart Home Security</li>
<li>Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need.</li>
</ul>
</li>
</ul>
<ul>
<li>Promote AAA products and services to Members to achieve individual and branch goals and reinforce the value of AAA Membership. Understand and anticipate Member needs, identify and recommend relevant solutions from AAA to satisfy unmet needs.</li>
</ul>
Knowledge/Skills/Abilities
<ul>
<li>Customer Service: Demonstrates professional and friendly attitude, provides problem solving resolution; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction.</li>
</ul>
<ul>
<li>Sales: Active listener, critical and adaptable thinker, strong communicator, insightful emotional intelligence</li>
</ul>
<ul>
<li>Technical: Must be proficient with multiple computer systems and applications. Strong knowledge of all AAA products, services, and operations and must demonstrate fiduciary accountability.</li>
</ul>
<ul>
<li>Operational Excellence: Ability and aptitude to ensure process implementation and standard operating procedures, implementation of efficiencies to ensure end to end flow meet objectives; engage in daily activities to meet larger purpose and goals.</li>
</ul>
Education &amp; Experience / Licenses &amp; Certification
<ul>
<li>Minimum Qualifications
<ul>
<li>High School Diploma/GED</li>
<li>1-3 years of work experience in sales or customer service-focused positions including work in home security product/service sales. Insurance industry experience require</li>
<li>Active Arizona P&amp;C License or the ability to obtain one</li>
<li>Experience working with sales and service standards and goals or thresholds</li>
<li>Drive for Results - Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement</li>
<li>Communicate Effectively - Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message</li>
<li>Teamwork - Develop quality relationships with peers, leaders and internal partners; while supporting communal focus and collaboration of Members First</li>
</ul>
</li>
</ul>
Work Environment/Physical Requirements
<ul>
<li>This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spend using a video display terminal. Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation for extending periods of time may be required. Approximately 50-80 percent of time spent on the job involves of a personal computer.</li>
<li>May travel by car, plane or other form of transportation to attend business meetings or conferences.</li>
<li>May be required to work in one or more locations in a defined service area.</li>
<li>Must be flexible with work shifts.</li>
</ul>
#MEA
-

AAA Branch Associate

JOB DESCRIPTION
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. 
Why Work For Us?
<ul>
<li>Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position</li>
<li>401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period</li>
<li>Benefits Medical, Dental, Vision, wellness program and more!</li>
<li>Paid Holidays</li>
<li>Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities</li>
<li>Collaborative Environment AAA will value your contribution to providing exceptional service to our members</li>
<li>Free AAA Classic Membership</li>
<li>AAA Product Discounts</li>
<li>Tuition Reimbursement Program</li>
</ul>
Additional Details: Competitive hourly base + commissions
. 
Summary At AAA, our Team Members strive to deliver amazing service and help our Members outsmart lifes roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service and meeting needs and expectations to those that visit or call our branches. Member Experience Associates must have strong customer service orientation, possess active listening skills to identify unmet Member needs and have the ability to become an expert on multiple product lines, services and learn how to use custom software applications.
*This is an onsite role working full time at our Natomas Branch. Essential Functions
<ul>
<li>Performs fundamental customer interactions that include member services and product sales; Must be knowledgeable and proficient with AAA products and services, and adhere to branch operations in accordance to standard operating procedures and compliance including, but not limited to:
<ul>
<li>Member Experience</li>
<li>Member Services</li>
<li>Concierge</li>
<li>DMV</li>
<li>Auto Travel</li>
<li>Insurance Services</li>
<li>Smart Home Security</li>
<li>Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need.</li>
</ul>
</li>
</ul>
<ul>
<li>Promote AAA products and services to Members to achieve individual and branch goals and reinforce the value of AAA Membership. Understand and anticipate Member needs, identify and recommend relevant solutions from AAA to satisfy unmet needs.</li>
</ul>
Knowledge/Skills/Abilities
<ul>
<li>Customer Service: Demonstrates professional and friendly attitude, provides problem solving resolution; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction.</li>
</ul>
<ul>
<li>Sales: Active listener, critical and adaptable thinker, strong communicator, insightful emotional intelligence.</li>
</ul>
<ul>
<li>Technical: Must be proficient with multiple computer systems and applications. Strong knowledge of all AAA products, services, and operations and must demonstrate fiduciary accountability.</li>
</ul>
<ul>
<li>Operational Excellence: Ability and aptitude to ensure process implementation and standard operating procedures, implementation of efficiencies to ensure end to end flow meet objectives; engage in daily activities to meet larger purpose and goals.</li>
</ul>
Education &amp; Experience / Licenses &amp; Certification
<ul>
<li>Minimum Qualifications
<ul>
<li>High School Diploma/GED</li>
<li>1-3 years of work experience with a preference for sales or customer service-focused positions including work in hospitality, insurance, retail, service industry, call centers, or fast paced office environments</li>
<li>Drive for Results - Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement</li>
<li>Communicate Effectively - Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message</li>
<li>Teamwork - Develop quality relationships with peers, leaders and internal partners; while supporting communal focus and collaboration of Members First</li>
</ul>
</li>
</ul>
<ul>
<li>Preferred Qualifications
<ul>
<li>Experience working with sales and service standards and goals or thresholds</li>
</ul>
</li>
</ul>
Work Environment/Physical Requirements
<ul>
<li>This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spend using a video display terminal. Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation for extending periods of time may be required. Approximately 50-80 percent of time spent on the job involves of a personal computer.</li>
<li>May travel by car, plane or other form of transportation to attend business meetings or conferences.</li>
<li>May be required to work in one or more locations in a defined service area.</li>
<li>Must be flexible with work shifts.</li>
</ul>
#MEA
-
Starting rates vary by region. Ranges start from $23.00 up to $26.95 hourly. This role is subject to an incentive plan that includes commissions and/or piece rate bonuses. We expect most employees to earn between $270 - $3,500 annually in incentives, contingent on performance.

JOB DESCRIPTION
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. 
Why Work For Us?
<ul>
<li>Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position</li>
<li>401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period</li>
<li>Benefits Medical, Dental, Vision, wellness program and more!</li>
<li>Paid Holidays</li>
<li>Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities</li>
<li>Collaborative Environment AAA will value your contribution to providing exceptional service to our members</li>
<li>Free AAA Classic Membership</li>
<li>AAA Product Discounts</li>
<li>Tuition Reimbursement Program</li>
</ul>
Additional Details: Competitive hourly base + commissions
. 
Summary At AAA, our Team Members strive to deliver amazing service and help our Members outsmart lifes roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service and meeting needs and expectations to those that visit or call our branches. Member Experience Associates must have strong customer service orientation, possess active listening skills to identify unmet Member needs and have the ability to become an expert on multiple product lines, services and learn how to use custom software applications.
*This is an onsite role working full time at our Placerville Branch.*
Essential Functions
<ul>
<li>Performs fundamental customer interactions that include member services and product sales; Must be knowledgeable and proficient with AAA products and services, and adhere to branch operations in accordance to standard operating procedures and compliance including, but not limited to:
<ul>
<li>Member Experience</li>
<li>Member Services</li>
<li>Concierge</li>
<li>DMV</li>
<li>Auto Travel</li>
<li>Licensed Insurance Services</li>
<li>Smart Home Security</li>
<li>Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need.</li>
</ul>
</li>
</ul>
<ul>
<li>Promote AAA products and services to Members to achieve individual and branch goals and reinforce the value of AAA Membership. Understand and anticipate Member needs, identify and recommend relevant solutions from AAA to satisfy unmet needs.</li>
</ul>
Knowledge/Skills/Abilities
<ul>
<li>Customer Service: Demonstrates professional and friendly attitude, provides problem solving resolution; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction.</li>
</ul>
<ul>
<li>Sales: Active listener, critical and adaptable thinker, strong communicator, insightful emotional intelligence</li>
</ul>
<ul>
<li>Technical: Must be proficient with multiple computer systems and applications. Strong knowledge of all AAA products, services, and operations and must demonstrate fiduciary accountability.</li>
</ul>
<ul>
<li>Operational Excellence: Ability and aptitude to ensure process implementation and standard operating procedures, implementation of efficiencies to ensure end to end flow meet objectives; engage in daily activities to meet larger purpose and goals.</li>
</ul>
Education &amp; Experience / Licenses &amp; Certification
<ul>
<li>Minimum Qualifications
<ul>
<li>High School Diploma/GED</li>
<li>1-3 years of work experience with a preference for sales or customer service-focused positions including work in sales, hospitality, insurance, retail, service industry, call centers, or fast paced office environments</li>
<li>Active CA P&amp;C License required</li>
<li>Drive for Results - Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement</li>
<li>Communicate Effectively - Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message</li>
<li>Teamwork - Develop quality relationships with peers, leaders and internal partners; while supporting communal focus and collaboration of Members First</li>
</ul>
</li>
</ul>
<ul>
<li>Preferred Qualifications
<ul>
<li>Experience working with sales and service standards and goals or thresholds</li>
</ul>
</li>
</ul>
Work Environment/Physical Requirements
<ul>
<li>This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spend using a video display terminal. Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation for extending periods of time may be required. Approximately 50-80 percent of time spent on the job involves of a personal computer.</li>
<li>May travel by car, plane or other form of transportation to attend business meetings or conferences.</li>
<li>May be required to work in one or more locations in a defined service area.</li>
<li>Must be flexible with work shifts. Must be able to work Saturdays.</li>
</ul>
#MEA
-
Starting rates vary by region. Ranges start from $23.00 up to $26.95 hourly. This role is subject to an incentive plan that includes commissions and/or piece rate bonuses. We expect most employees to earn between $270 - $3,500 annually in incentives, contingent on performance.

Member Experience Associate

JOB DESCRIPTION
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. 
Why Work For Us?
<ul>
<li>Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position</li>
<li>401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period</li>
<li>Benefits Medical, Dental, Vision, wellness program and more!</li>
<li>Paid Holidays</li>
<li>Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities</li>
<li>Collaborative Environment AAA will value your contribution to providing exceptional service to our members</li>
<li>Free AAA Classic Membership</li>
<li>AAA Product Discounts</li>
<li>Tuition Reimbursement Program</li>
</ul>
Additional Details: Competitive hourly base + commissions
. 
Summary At AAA, our Team Members strive to deliver amazing service and help our Members outsmart lifes roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service and meeting needs and expectations to those that visit or call our branches. Member Experience Associates must have strong customer service orientation, possess active listening skills to identify unmet Member needs and have the ability to become an expert on multiple product lines, services and learn how to use custom software applications.
*This is an onsite role working full time at our Phoenix 7th Street Branch.*
Essential Functions
<ul>
<li>Performs fundamental customer interactions that include member services and product sales; Must be knowledgeable and proficient with AAA products and services, and adhere to branch operations in accordance to standard operating procedures and compliance including, but not limited to:
<ul>
<li>Member Experience</li>
<li>Member Services</li>
<li>Concierge</li>
<li>DMV</li>
<li>Auto Travel</li>
<li>Licensed Insurance Services</li>
<li>Smart Home Security</li>
<li>Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need.</li>
</ul>
</li>
</ul>
<ul>
<li>Promote AAA products and services to Members to achieve individual and branch goals and reinforce the value of AAA Membership. Understand and anticipate Member needs, identify and recommend relevant solutions from AAA to satisfy unmet needs.</li>
</ul>
Knowledge/Skills/Abilities
<ul>
<li>Customer Service: Demonstrates professional and friendly attitude, provides problem solving resolution; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction.</li>
</ul>
<ul>
<li>Sales: Active listener, critical and adaptable thinker, strong communicator, insightful emotional intelligence</li>
</ul>
<ul>
<li>Technical: Must be proficient with multiple computer systems and applications. Strong knowledge of all AAA products, services, and operations and must demonstrate fiduciary accountability.</li>
</ul>
<ul>
<li>Operational Excellence: Ability and aptitude to ensure process implementation and standard operating procedures, implementation of efficiencies to ensure end to end flow meet objectives; engage in daily activities to meet larger purpose and goals.</li>
</ul>
Education &amp; Experience / Licenses &amp; Certification
<ul>
<li>Minimum Qualifications
<ul>
<li>High School Diploma/GED</li>
<li>1-3 years of work experience in sales or customer service. MVD or insurance industry experience required</li>
<li>P&amp;C license or MVD (RACF) certification required</li>
<li>Drive for Results - Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement</li>
<li>Communicate Effectively - Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message</li>
<li>Teamwork - Develop quality relationships with peers, leaders and internal partners; while supporting communal focus and collaboration of Members First</li>
</ul>
</li>
</ul>
<ul>
<li>Preferred Qualifications
<ul>
<li>Experience working with sales and service standards and goals or thresholds</li>
</ul>
</li>
</ul>
Work Environment/Physical Requirements
<ul>
<li>This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spend using a video display terminal. Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation for extending periods of time may be required. Approximately 50-80 percent of time spent on the job involves of a personal computer.</li>
<li>May travel by car, plane or other form of transportation to attend business meetings or conferences.</li>
<li>May be required to work in one or more locations in a defined service area.</li>
<li>Must be flexible with work shifts.</li>
</ul>
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