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Weekend Access Services Associate Amherst Campus Part Time JR5101 Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial, socio-economic, and geographic profile of its student body. The College is similarly committed to enriching its educational experience and its culture through the diversity of its faculty, administration and staff. Job Description: Amherst College invites applications for the Weekend Access Services Associate position. The Weekend Access Services Associate is a part-time (20 hours per week), academic-year position, starting at $21.78 per hour. Given Amherst's distinction as one of the most diverse liberal arts colleges in the country, the successful candidate will demonstrate the ways in which they bring value to and will work towards supporting a broadly diverse community. Oversees the weekend evening operations of the Robert Frost Library, including full responsibility for the library during some periods. Supervises weekend Access Services student assistants, who are performing a wide array of tasks. Supports print and electronic reserve services during peak times. Participates fully as a member of the Access Services department and serves regularly scheduled hours at the front desk. Maintains a Thursday-Saturday work schedule (Thursday 10-5 pm, Friday-Saturday 3-11 pm) and serves as student supervisor on duty on Friday and Saturday evenings. Adjusted schedule during academic break and exam periods. Summary of Responsibilities: Student Training and Supervision 
<ul>
<li>On Friday and Saturday evenings, serves as student supervisor on duty, ensuring consistent desk staffing. </li>
<li>Adjusts schedule during academic break and exam periods </li>
<li>Assists in training student assistants, ensuring that they understand and carry out library policies and procedures </li>
<li>Shares monitoring of and responding to messages in the Access Supervisors email account </li>
</ul>
 Scheduled hours at the Frost Front Desk 
<ul>
<li>Provides services and assistance to library users, including charging/discharging materials, maintaining borrower accounts, explaining policies and procedures, answering questions and referring patrons to other departments within the library or on campus as appropriate </li>
<li>Maintains working knowledge of library policies and procedures. Engages in departmental discussions about best practices and policy changes </li>
<li>Supports student desk attendants in resolving customer service issues in a user-focused, equitable way </li>
</ul>
 Supports reserves operations during peak times 
<ul>
<li>Processes print reserve material, adding items to course lists, adjusting online records, and labeling physical items </li>
<li>Performs link checking to ensure quality control for eReserves </li>
</ul>
 Stack and Equipment Maintenance 
<ul>
<li>Participates in ensuring shelving accuracy by newly trained stack maintenance students </li>
<li>Maintains stock of circulating equipment, ensuring functionality and adequate supply </li>
<li>Arranges access to thesis lockers, communicating with borrowers and desk staff, changing locks annually, and coordinating renewals </li>
<li>Organizes charging and finishing stations, maintaining signage, ensuring supplies and hardware functionality </li>
</ul>
 Patron Record Management 
<ul>
<li>Expires patrons from monthly staff departure lists, following up on checked out library material </li>
<li>Updates unaffiliated patrons </li>
</ul>
 Qualifications: Required 
<ul>
<li>Associate's degree, or 3-5 years of experience in lieu of a degree </li>
<li>Demonstrated exceptional customer service, including creative problem-solving and a commitment to equitable access </li>
<li>Demonstrated close attention to detail and organizational skills </li>
<li>Proficient computer skills and demonstrated ability to learn and apply new technologies into existing operations </li>
<li>Ability to work closely and problem-solve with colleagues from all library departments, students, faculty, and staff </li>
<li>Ability to independently manage multiple priorities and tasks </li>
<li>Strong verbal and written communication skills </li>
<li>Demonstrated commitment to effectively supporting a broadly diverse and intentionally inclusive community </li>
</ul>
 Preferred 
<ul>
<li>Bachelor's degree </li>
<li>Experience working in an academic or research library </li>
</ul>
 Amherst College offers many opportunities for professional growth and development, continued learning, and career advancement. Amherst College is pleased to provide a comprehensive, highly competitive benefits package that meets the needs of staff and faculty and their families. Benefits are an important part of our overall compensation, so it is critical that you review all of the options to ensure it meets your total compensation requirements. Click here for <a href="https://apptrkr.com/get_redirect.php?id=5408850&amp;targetURL=https://www.amherst.edu/offices/human_resources/benefits" target="_blank">Benefits Information</a>. Interested candidates are asked to submit a resume and cover letter online at <a href="https://apptrkr.com/get_redirect.php?id=5408850&amp;targetURL=https://amherst.wd5.myworkdayjobs.com/Amherst_Jobs" target="_blank">https://amherst.wd5.myworkdayjobs.com/Amherst_Jobs</a>. Please be sure to upload all requested documents prior to clicking Submit. Applications cannot be revised once submitted. (Current employees and students should apply by clicking on the Jobs Hub icon from their Workday home screen) Review of applications will begin immediately and will continue until the position is filled. To apply, visit <a href="https://apptrkr.com/5408850" target="_blank">https://amherst.wd5.myworkdayjobs.com/en-US/Amherst_Jobs/job/Amherst-Campus/Weekend-Access-Services-Associate_JR5101</a> Copyright ©2024 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-f0a22a6410233e488927174b2bbcc10f

Weekend Access Services Associate

Description:WORK, PLAY, &amp; ENJOY LIFE WITH HERITAGE Heritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Full-time Hourly Position ranging from $17.00-$18.25 DOE plus benefits.Located in Santa Fe, NM. Working out of our Hotel St. Francis.
 
Essential Duties and Functions/Responsibilities/Tasks:
<ul>
<li>Work under direction of Guest Experience Manager and/or Supervisor on shift (the lead Guest Experience Host).</li>
<li>Maintain high level of positive and professional approach with coworkers and guests.</li>
<li>Welcome guests to the unique accommodation experience of Heritage by articulating the story, inspiration, and mindset of the property to our guests.</li>
<li>Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest.</li>
<li>Provide knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc.</li>
<li>Respond to guest challenges and find the appropriate resolution in a timely and professional manner.</li>
<li>Maintain the upmost confidentiality and care with guest information.</li>
</ul>
Benefits:
<ul>
<li>Part-time employees receive: Dental, Vision and 401k!</li>
<li>Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness &amp; 401k!</li>
</ul>
HC10
Requirements:
<ul>
<li>Must be a passionate people person, as this job is highly interactive and requires superb customer service skills.</li>
<li>Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise.</li>
<li>Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing.</li>
<li>Ability and willingness to work flexible hours including weekends, holidays and late nights.</li>
<li>Ability to work on feet for eight hours or more.</li>
<li>Must be able to lift/push/reach for/carry 25+ pounds occasionally.</li>
<li>6 months to 1 year or equivalent combination of education and experience; high volume guest-interfacing hospitality experience preferred.</li>
<li>High school diploma or equivalent experience/training.</li>
</ul>
NM Safe Certified Hotelier, Inspiring Our Communities, &amp; Celebrating Local Artisans.Heritage Hotels &amp; Resorts Inc. is an Equal Opportunity Employer. 
Compensation details: 17-18.25 Hourly Wage
 
PI28ab9ae9a217-31181-34923124

Front Desk Agent

Description:WORK, PLAY &amp; ENJOY LIFE WITH HERITAGEHeritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Full-time &amp; Part-Time Hourly Position ranging from $15-$18.00 DOE plus benefits.Located in Taos, NM. Working out of our El Monte Sagrado Resort &amp; Spa.
 
Position Purpose: The Guest Experience Host sets the tone for the Heritage experience, and is the main point of contact for duration of a guests stay. Guest Experience Hosts are expected to be professional consistent and energetic when they welcome the guests stay at a Heritage property. Our Guest Experience Hosts will articulate the story, inspiration, behind the experience of Heritage, while prioritizing and being mindful of the guests needs. The Guest Experience Host is an essential support to the Front of House team in creating unforgettable experiences for guests.
 
Supervisory Responsibilities: None
 
Essential Duties and Functions/Responsibilities/Tasks:
<ul>
<li>Work under direction of Guest Experience Manager and/or Supervisor on shift (the lead Guest Experience Host).</li>
<li>Maintain high level of positive and professional approach with coworkers and guests.</li>
<li>Welcome guests to the unique accommodation experience of Heritage by articulating the story, inspiration, and mindset of the property to our guests.</li>
<li>Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest.</li>
<li>Provide knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc.</li>
<li>Respond to guest challenges and find the appropriate resolution in a timely and professional manner.</li>
<li>Maintain the upmost confidentiality and care with guest information.</li>
</ul>
Benefits:
<ul>
<li>Part-time employees receive: Dental, Vision and 401k!</li>
<li>Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness &amp; 401k! </li>
</ul>
 
HC1
Requirements:
<ul>
<li>Must be a passionate people person, as this job is highly interactive and requires superb customer service skills.</li>
<li>Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise.</li>
<li>Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing.</li>
<li>Ability and willingness to work flexible hours including weekends, holidays and late nights.</li>
<li>Ability to work on feet for eight hours or more.</li>
<li>Must be able to lift/push/reach for/carry 25+ pounds occasionally.</li>
<li>6 months to 1 year or equivalent combination of education and experience; high volume guest-interfacing hospitality experience preferred.</li>
<li>High school diploma or equivalent experience/training.</li>
</ul>
 NM Safe Certified Hotelier, Inspiring Our Communities, &amp; Celebrating Local Artisans.Heritage Hotels &amp; Resorts Inc. is an Equal Opportunity Employer. 
Compensation details: 15-18 Hourly Wage
 
PIfafeaa4934f6-31181-27544743

Description:WORK, PLAY, &amp; ENJOY LIFE WITH HERITAGE Heritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Full-time Hourly Position ranging from $17.00-$18.25 DOE plus benefits.Located in Santa Fe, NM. Working out of our Hotel Chimayo.
 
 
Essential Duties and Functions/Responsibilities/Tasks:
<ul>
<li>Work under direction of Guest Experience Manager and/or Supervisor on shift (the lead Guest Experience Host).</li>
<li>Maintain high level of positive and professional approach with coworkers and guests.</li>
<li>Welcome guests to the unique accommodation experience of Heritage by articulating the story, inspiration, and mindset of the property to our guests.</li>
<li>Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest.</li>
<li>Provide knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc.</li>
<li>Respond to guest challenges and find the appropriate resolution in a timely and professional manner.</li>
<li>Maintain the upmost confidentiality and care with guest information.</li>
</ul>
Benefits:
<ul>
<li>Part-time employees receive: Dental, Vision and 401k!</li>
<li>Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness &amp; 401k!</li>
</ul>
HC10
Requirements:
<ul>
<li>Must be a passionate people person, as this job is highly interactive and requires superb customer service skills.</li>
<li>Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise.</li>
<li>Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing.</li>
<li>Ability and willingness to work flexible hours including weekends, holidays and late nights.</li>
<li>Ability to work on feet for eight hours or more.</li>
<li>Must be able to lift/push/reach for/carry 25+ pounds occasionally.</li>
<li>6 months to 1 year or equivalent combination of education and experience; high volume guest-interfacing hospitality experience preferred.</li>
<li>High school diploma or equivalent experience/training.</li>
</ul>
NM Safe Certified Hotelier, Inspiring Our Communities, &amp; Celebrating Local Artisans.Heritage Hotels &amp; Resorts Inc. is an Equal Opportunity Employer. 
Compensation details: 17-18.25 Hourly Wage
 
PI1b7706d3d1f5-31181-34879873

<h3>Job Description</h3>
Job Summary
Our Front End Team Leaders oversee all Front End, Cash Office, and Service Desk Operations. They are responsible for directing, ordering materials and supplies, and implementing initiatives to simulate growth of the business while meeting customer requirements and maximizing profits. Leaders are accountable for the operating performance of both departments at all times. Be a Leader by representing the organization in a professional manner. Promote and develop individuals with mutual respect, inclusion, diversity and dignity. Coach Team Members on a regular basis with timely feedback — identify opportunities for development and coach for success.
 Job Description
<ul>
<li>Experience Required: Retail work experience or Store Leader recommendation</li>
<li>Experience Desired: Retail leadership or supervisory experience; Successful performance as a Peer Trainer, in-store champion, or other similar role; Demonstrated product knowledge relevant to department; Satisfactory performance and discipline record</li>
<li>Education Desired: High school diploma or equivalent</li>
<li>Certification or Licensing Required: Food Safety</li>
<li>Lifting Requirement: Up to 50 pounds</li>
<li>Age Requirement: At least 18 years of age</li>
</ul>
Job Responsibilities
<ul>
<li>Your principal, main, major or most important duty includes one or some combination of the following tasks: 1. interview, select and train Team Members; 2. direct the work of Team Members; 3. appraise Team Members’ productivity and efficiency for the purpose of recommending promotions or other changes in status; 4. handle Team Member issues including, but not limited to complaints; 5. discipline Team Members; 6. plan the work; 7. distribute or assign the work among Team Members; 8. provide for the safety and security of Team Members or the store; 9. manage the budget for your department or location; 10. manage inventory for your department or location; or 11. monitor or implement compliance measures &nbsp;</li>
<li>Oversee the entire operation of the Front End. Responsible for service levels at the registers, SCO's and service desk. Also, maintaining conditions in the parking lot, lobby and front end of the store.</li>
<li> Direct the customer flow to ensure service requirements are met.</li>
<li> Manage inventories of front end racks: gum, candy, GM panels, coolers, newspapers, magazines, cigarettes, and supplies to meet customers' needs and maximize profits.</li>
<li> Audit cash controls according to established procedures to identify and prevent cash losses.</li>
<li> Maintain accurate department records to ensure documentation of activities is available.</li>
<li> Makes sure all government regulations are followed: alcohol, tobacco, WIC etc.</li>
</ul>
 About Us
At Giant Eagle Inc., we’re more than just food, fuel and convenience. We’re one giant family of diverse and talented Team Members. Our people are the heart and soul of our company. It’s why we strive to create a nurturing environment that offers countless career opportunities to grow. Deep caring and solid family values are what makes us one of the top work places for jobs in the Greater Pittsburgh, Cleveland, Columbus and Indianapolis Areas. From our Warehouses to our GetGo’s, our grocery Stores through our Corporate home office, we are working together to put food on shoppers' tables and smiles on their faces. We’re always searching for the best Team Members to welcome to our family. We invite you to join our Giant Eagle family. Come start a lasting career with us.

Front End Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!&lt;br&gt;&lt;br&gt;We're committed to bringing passion and customer focus to the business.&lt;br&gt;&lt;br&gt;&lt;b&gt;SUMMARY&lt;/b&gt;&lt;br&gt;&lt;br&gt;The WDTC Data Sciences Division (DSD) is responsible for providing Information System (IS) services and Information Technology (IT) services to WDTC Divisions and Department of Defense (DOD) customers. DSD Systems Architecture Branch is comprised of Cybersecurity team, System Administration team, Network Administration team, Operational Support team and Software Development team. All contractor IT staff are part of DOD Cyber Workforce Framework (DCWF). This contract is to provide IS Services; to configure IT in accordance with (IAW) Department of Defense (DOD) Secure Recommendation Guides (SRGs) and Secure Technical Implementation Guides (STIGs). Operate IAW DOD, US Army and WDTC Security Policies and Plans. Document IAW DOD, US Army and WDTC Configuration Control Board (CCB) requirements. Test, troubleshoot and maintain IS operations for DPG/WDTC. Monitor IS and IT implementation, configuration, and cybersecurity requirements. Primary place of performance isDugway Proving Ground, UT. IS and IT services may also be required for DPG alternate locations in SLC and along the Wasatch Front.&lt;br&gt;&lt;br&gt;The Help Desk Technician IIIprovides operation support for the DPG/WDTC data science support contract. Must have required skillset in MS Windows 10, MS Windows 11, and Computer Troubleshooting/Repair.&lt;br&gt;&lt;br&gt;****This position is contingent upon contract award ****&lt;br&gt;&lt;br&gt;&lt;b&gt;ESSENTIAL REQUIREMENTS &lt;/b&gt;&lt;br&gt;&lt;br&gt;Must have a valid Driver's License.&lt;br&gt;&lt;br&gt;Must be able to pass a customer background check for access to facilities, equipment and property. This Homeland Security Investigation requires U.S. Citizenship. &lt;br&gt;&lt;br&gt;IAT II: Minimum of one (1) qualifying baseline certification: Security+ CE, SSCP, CCNA-Security, CISSP (or Associate), CISA, GCIH, GCED, CASP CE, or GSEC.&lt;br&gt;&lt;br&gt;Minimum of One qualifying computing environment below or other relevant computing environment certification(s):&lt;br&gt;&lt;br&gt;Microsoft Certified Solutions Associate&lt;br&gt;&lt;br&gt;(MCSA) (Desktop tracks)&lt;br&gt;&lt;br&gt;Microsoft Certified Solutions Expert (MCSE)&lt;br&gt;&lt;br&gt;(Desktop tracks)&lt;br&gt;&lt;br&gt;Red Hat Certified System Administrator (RHCSA)&lt;br&gt;&lt;br&gt;A+&lt;br&gt;&lt;br&gt;Linux+&lt;br&gt;&lt;br&gt;MCITP:&lt;br&gt;&lt;br&gt;&lt;b&gt;KEY DUTIES AND RESPONSIBILITIES&lt;/b&gt;&lt;br&gt;Essential Duties and responsibilities include the following. Other duties may be assigned.&lt;br&gt;&lt;br&gt;Logs all requests for assistance and all deficiencies upon discovery, and track solutions, in the Government approved trouble ticketing system to include project and cost details.&lt;br&gt;&lt;br&gt;Completes monthly a minimum of 80% of all change/trouble tickets in each trouble ticket priority (Low, Medium or High). Low is defined as assigned within 24 hours; completed within 48 hours of being assigned. Medium is assigned within 4 hours; completed within 8 hours of being assigned. High is assigned within 1 hour; completed within 2 hours of being assigned. A status update for each open ticket will be annotated in the ticket database upon a change of status, or if no change of status occurs, monthly. Include an explanation of ticket status for tickets remaining open from one month to the next in the contractor's monthly status report. Deviation from required timelines shall be coordinated with and approved by Contracting Officer's Representative (COR). The Government estimates a total of approximately 5,500 - 6,000 tickets per year.&lt;br&gt;&lt;br&gt;Creates helpdesk tickets immediately upon request.&lt;br&gt;&lt;br&gt;Notifies users of ticket status within two (2) hours of ticket creation or status change.&lt;br&gt;&lt;br&gt;Monitors and updates backlog status at least weekly.&lt;br&gt;&lt;br&gt;Closes tickets and notifies customer immediately upon completion.&lt;br&gt;&lt;br&gt;Fields trouble calls, prioritizes workload, and escalates problems that cannot be resolved locally to applicable Original Equipment Manufacturer (OEM).&lt;br&gt;&lt;br&gt;Performs Tier II/III (direct user support) for WDTC DREN/SDREN core services for TNET supporting DoD customers.&lt;br&gt;&lt;br&gt;Performs service desk duties as defined by current Information Technologies Infrastructure Library (ITIL) processes.&lt;br&gt;&lt;br&gt;Supports technologies to include operating systems, servers and software applications issues, troubleshoot, resolve and implement solutions.&lt;br&gt;&lt;br&gt;Patches all applicable systems and ensure compliance with all DoD, Defense Information Systems Agency (DISA), Army, Army Test and Evaluation Command (ATEC) and DPG/WDTC laws, regulations and standards.&lt;br&gt;&lt;br&gt;Ensures installations are IAW established local procedures.&lt;br&gt;&lt;br&gt;Manages and distributes software licenses for the TNET for software installation.&lt;br&gt;&lt;br&gt;Provides routine application patching and upgrades management for operating systems and commercial applications (i.e., Java, Microsoft Office, etc.)&lt;br&gt;&lt;br&gt;Acts as the focal point for customer contact, including problem resolution, requests for new service, or general inquiries for IT.&lt;br&gt;&lt;br&gt;Submits applicable DISA documentation for smartphone (iPhone/ iPad/ iOS/ Android/ Samsung) activation on mobile device management server &amp; Enterprise email. Receives &amp; process cellular devices for setup of applicable DoD apps, TEAM's, &amp; Enterprise email for Government end users.&lt;br&gt;&lt;br&gt;Provides minimal troubleshoot support, if possible, within the applications or equipment. Compiles phone &amp; user information in distribution &amp; turn in of devices for reporting. Obtains full Purebred agent accreditation or current DISA utility for credential issuance.&lt;br&gt;&lt;br&gt;Performs imaging on new and transferred computers. Imaging shall be in accordance with current Army Gold Master (AGM) and DISA Secure Host Baseline (SHB) policies.&lt;br&gt;&lt;br&gt;Performs system builds on computers using the system image library, as required IAW DSD prioritization based on the test center's requirements for testing.&lt;br&gt;&lt;br&gt;Logs shall be made available to ISSM/COR/CIO upon request.&lt;br&gt;&lt;br&gt;Provides user account support to include creating, updating, disabling/deleting, and resetting accounts for Active Directory. Accounts will be reset within 30 minutes of request. The Government estimates approximately 400 - 600 computer accounts.&lt;br&gt;&lt;br&gt;Identifies, utilizes and makes recommendations on system tools to identify potential issues.&lt;br&gt;&lt;br&gt;Installs authorized software packages on computers upon request.&lt;br&gt;&lt;br&gt;Installs and configures the proper operating system (OS) onto computers, installs application software including clients for Microsoft System Center Configuration Manager (SCCM)/McAfee/Network Access Control (NAC) for remote system management, performs all necessary updates, and runs Assured Compliance Assessment Solution (ACAS) vulnerability scans and remediate related issues.&lt;br&gt;&lt;br&gt;McAfee is the software utilized for virus protection, SCCM is used for patching, Bitlocker is used for encryption, and Dameware is used for remote desktop support.&lt;br&gt;&lt;br&gt;Configures user accounts for local standalone use.&lt;br&gt;&lt;br&gt;Evaluates, troubleshoots, and repairs a Windows and Red-Hat Linux based servers, workstations and laptops. Any repairs requiring external support must be coordinated and approved by the Government. May be required to provide assistance to third-party vendors.&lt;br&gt;&lt;br&gt;Performs data recovery from backups and from damaged data storage devices.&lt;br&gt;&lt;br&gt;Writes and updates scripts to expedite routine system configuration and software installations/updates and provide those resources to other technicians for uniformity and completeness.&lt;br&gt;&lt;br&gt;Tracks and performs monthly updates of stand-alone computers to include status reporting. Status reports will be in the Contractor format and will be submitted within 4 duty days of the following month.&lt;br&gt;&lt;br&gt;Maintains one (1) Windows-based print server for approximately 35-50 TNET network printers.&lt;br&gt;&lt;br&gt;Installs and configures printer drivers on workstations and laptops.&lt;br&gt;&lt;br&gt;Operates Distributed Test Control Center (DTCC) Ditto Operations Centers (DOCs 1 &amp; 2) in support of local and/or distributed classified and/or unclassified tests, training and other events. The Government anticipates performing this function approximately five (5) times per year up to 10 days per occurrence. The Government will provide 24-hour advance notice of requirement.&lt;br&gt;&lt;br&gt;Performs software assessment on all software applications not on the DPG-approved software list that are being requested for use. Assessment includes creating or verifying trouble ticket for the task, running application STIGs, as well as vulnerability and ACAS scans. Software assessment procedures will be followed IAW local policy and procedure.&lt;br&gt;&lt;br&gt;Properly disposes of all hard drives and external media IAW local procedures. Ensures proper documentation is completed and stored on the Test Mission Support System (TMSS) Portal.&lt;br&gt;&lt;br&gt;Provides input and advises Government personnel regarding all Help Desk procedures and processes. Assists Government personnel with writing Standard Operating Procedures (SOP).&lt;br&gt;&lt;br&gt;Responsible for aiding in own self-development by being available and receptive to all training made available by the company.&lt;br&gt;&lt;br&gt;Plans daily activities within the guidelines of company policy, job description and supervisor's instruction in such a way as to maximize personal output.&lt;br&gt;&lt;br&gt;&lt;b&gt;OTHER DUTIES&lt;/b&gt;&lt;br&gt;&lt;br&gt;Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. &lt;br&gt;&lt;br&gt;&lt;b&gt;EDUCATION AND EXPERIENCE&lt;/b&gt;&lt;br&gt;&lt;br&gt;High School diploma or General Education Degree (GED) and a minimum of one (1) year relevant experience and/or training, or equivalent combination of education/experience.&lt;br&gt;&lt;br&gt;&lt;b&gt;JOB SPECIFIC KNOWLEDGE/SKILLS/ABILITIES&lt;/b&gt;&lt;br&gt;&lt;br&gt;Operational knowledge and advanced skills in the standard tools, concepts, practices and procedures of incident management, service desk support and knowledge management.&lt;br&gt;&lt;br&gt;Expert computer skills withability to troubleshoot computer hardware/software issues at an advanced level.&lt;br&gt;&lt;br&gt;Solid organizational and leadership skills relevant to carrying out day-to-day responsibilities.&lt;br&gt;&lt;br&gt;Ability to guide others and identify improvements in policies/procedures related to helpdesk call center operations.&lt;br&gt;&lt;br&gt;Exceptional skills in planning and prioritizing the work of others in a helpdesk call center environment.&lt;br&gt;&lt;br&gt;Ability to lead, supervise, and train others effectively.&lt;br&gt;&lt;br&gt;Skilled in facilitating teamwork and coordinating efforts for the successful achievement of goals.&lt;br&gt;&lt;br&gt;Excellent critical thinking skills with ability to identify, analyze, and resolve complex issues.&lt;br&gt;&lt;br&gt;Superior problem-solving skills with strong attention to detail.&lt;br&gt;&lt;br&gt;Excellent organization and time management skills with ability to handle multiple projects and priorities.&lt;br&gt;&lt;br&gt;Ability to learn and apply new knowledge in a fast-paced environment.&lt;br&gt;&lt;br&gt;Exceptional verbal and written communication skills with ability to explain technical information in a non-technical manner.&lt;br&gt;&lt;br&gt;Exceptional customer service and relationship-building skillswith ability to use tact in handling difficult individuals and/or situations.&lt;br&gt;&lt;br&gt;Ability to work effectively both independently and in a team environment.&lt;br&gt;&lt;br&gt;&lt;b&gt;LANGUAGE SKILLS&lt;/b&gt;&lt;br&gt;&lt;br&gt;Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.&lt;br&gt;&lt;br&gt;&lt;b&gt;MATHEMATICAL SKILLS&lt;/b&gt;&lt;br&gt;&lt;br&gt;Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.&lt;br&gt;&lt;br&gt;&lt;b&gt;REASONING ABILITY&lt;/b&gt;&lt;br&gt;&lt;br&gt;Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.&lt;br&gt;&lt;br&gt;&lt;b&gt;PHYSICAL DEMANDS&lt;/b&gt;&lt;br&gt;&lt;br&gt;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.&lt;br&gt;&lt;br&gt;Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.&lt;br&gt;&lt;br&gt;&lt;b&gt;CNI CORE COMPETENCIES &lt;/b&gt;&lt;br&gt;&lt;br&gt;Responsible for the integration of CNI Core Competencies into daily functions, including commitment to integrity, knowledge/quality of work, supporting financial goals of the company, initiative/motivation, cooperation/relationships, problem analysis/discretion, accomplishing goals through organization, positive oral/written communication skills, leadership abilities, commitment to Affirmative Action, reliability/dependability, flexibility and ownership/accountability of actions taken.&lt;br&gt;&lt;br&gt;&lt;b&gt;COMPLIANCE &lt;/b&gt;&lt;br&gt;&lt;br&gt;Promotes and encourages a culture of compliance with all applicable rules (federal, state, local, Federal Acquisition Regulations, Code of Federal Regulations, Prime Contract requirements, etc.) for themselves and the company as a whole. Fosters an environment in which they will report any violations or reasonably suspected violation of CNI policy, FAR, and/or CFR and are comfortable discussing the myriad compliance, conflict, FAR, CFR, etc. issues that arise during the performance of a government contract.&lt;br&gt;&lt;br&gt;&lt;b&gt;EOE including Disability/Vet&lt;/b&gt;&lt;br&gt;&lt;br&gt;If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Help Desk Technician III

It's fun to work in a company where people truly BELIEVE in what they're doing!&lt;br&gt;&lt;br&gt;We're committed to bringing passion and customer focus to the business.&lt;br&gt;&lt;br&gt;&lt;b&gt;SUMMARY&lt;/b&gt;&lt;br&gt;&lt;br&gt;The WDTC Data Sciences Division (DSD) is responsible for providing Information System (IS) services and Information Technology (IT) services to WDTC Divisions and Department of Defense (DOD) customers. DSD Systems Architecture Branch is comprised of Cybersecurity team, System Administration team, Network Administration team, Operational Support team and Software Development team. All contractor IT staff are part of DOD Cyber Workforce Framework (DCWF). This contract is to provide IS Services; to configure IT in accordance with (IAW) Department of Defense (DOD) Secure Recommendation Guides (SRGs) and Secure Technical Implementation Guides (STIGs). Operate IAW DOD, US Army and WDTC Security Policies and Plans. Document IAW DOD, US Army and WDTC Configuration Control Board (CCB) requirements. Test, troubleshoot and maintain IS operations for DPG/WDTC. Monitor IS and IT implementation, configuration, and cybersecurity requirements. Primary place of performance is Dugway Proving Ground, UT. IS and IT services may also be required for DPG alternate locations in SLC and along the Wasatch Front.&lt;br&gt;&lt;br&gt;The Help Desk Tech II Lead provides operation support for the DPG/WDTC data science support contract. Must have required skillset in MS Windows 10, MS Windows 11, and Computer Troubleshooting/Repair.&lt;br&gt;&lt;br&gt;&lt;b&gt;ESSENTIAL REQUIREMENTS &lt;/b&gt;&lt;br&gt;&lt;br&gt;Valid Driver's License&lt;br&gt;&lt;br&gt;Must be able to pass a customer background check for access to facilities, equipment and property. This Homeland Security Investigation requires U.S. Citizenship. (U. S. citizens only due to government or federal requirement)&lt;br&gt;&lt;br&gt;IAT II : Minimum of one (1) qualifying baseline certification: Security+ CE, SSCP, CCNA-Security, CISSP (or Associate), CISA, GCIH, GCED, CASP CE, or GSEC.&lt;br&gt;&lt;br&gt;Minimum of One qualifying computing environment below or other relevant computing environment certification(s):&lt;br&gt;&lt;br&gt;Microsoft Certified Solutions Associate&lt;br&gt;&lt;br&gt;(MCSA) (Desktop tracks)&lt;br&gt;&lt;br&gt;Microsoft Certified Solutions Expert (MCSE)&lt;br&gt;&lt;br&gt;(Desktop tracks)&lt;br&gt;&lt;br&gt;Red Hat Certified System Administrator (RHCSA)&lt;br&gt;&lt;br&gt;A+&lt;br&gt;&lt;br&gt;Linux+&lt;br&gt;&lt;br&gt;MCITP: &lt;br&gt;&lt;br&gt;&lt;b&gt;KEY DUTIES AND RESPONSIBILITIES&lt;/b&gt;&lt;br&gt;Essential Duties and responsibilities include the following. Other duties may be assigned.&lt;br&gt;&lt;br&gt;Logs all requests for assistance and all deficiencies upon discovery, and track solutions, in the Government approved trouble ticketing system to include project and cost details.&lt;br&gt;&lt;br&gt;Completes monthly a minimum of 80% of all change/trouble tickets in each trouble ticket priority (Low, Medium or High). Low is defined as assigned within 24 hours; completed within 48 hours of being assigned. Medium is assigned within 4 hours; completed within 8 hours of being assigned. High is assigned within 1 hour; completed within 2 hours of being assigned. A status update for each open ticket will be annotated in the ticket database upon a change of status, or if no change of status occurs, monthly. Include an explanation of ticket status for tickets remaining open from one month to the next in the contractor's monthly status report. Deviation from required timelines shall be coordinated with and approved by Contracting Officer's Representative (COR). The Government estimates a total of approximately 5,500 - 6,000 tickets per year.&lt;br&gt;&lt;br&gt;Creates helpdesk tickets immediately upon request.&lt;br&gt;&lt;br&gt;Notifies users of ticket status within 2 hours of ticket creation or status change.&lt;br&gt;&lt;br&gt;Monitors and updates backlog status at least weekly.&lt;br&gt;&lt;br&gt;Closes tickets and notify customer immediately upon completion.&lt;br&gt;&lt;br&gt;Fields trouble calls, prioritize workload, and escalate problems that cannot be resolved locally to applicable Original Equipment Manufacturer (OEM).&lt;br&gt;&lt;br&gt;Performs Tier II/III (direct user support) for WDTC DREN/SDREN core services for TNET supporting DoD customers.&lt;br&gt;&lt;br&gt;Performs service desk duties as defined by current Information Technologies Infrastructure Library (ITIL) processes.&lt;br&gt;&lt;br&gt;Supports technologies to include operating systems, servers and software applications issues, troubleshoot, resolve and implement solutions.&lt;br&gt;&lt;br&gt;Patches all applicable systems and ensure compliance with all DoD, Defense Information Systems Agency (DISA), Army, Army Test and Evaluation Command (ATEC) and DPG/WDTC laws, regulations and standards.&lt;br&gt;&lt;br&gt;Ensures installations are IAW established local procedures.&lt;br&gt;&lt;br&gt;Manages and distributes software licenses for the TNET for software installation.&lt;br&gt;&lt;br&gt;Provides routine application patching and upgrade management for operating systems and commercial applications (i.e., Java, Microsoft Office, etc.)&lt;br&gt;&lt;br&gt;Acts as the focal point for customer contact, including problem resolution, requests for new service, or general inquiries for IT.&lt;br&gt;&lt;br&gt;Submits applicable DISA documentation for smartphone (iPhone/ iPad/ iOS/ Android/ Samsung) activation on mobile device management server &amp; Enterprise email. Receive &amp; process cellular devices for setup of applicable DoD apps, TEAM's, &amp; Enterprise email for Government end users. Provide minimal troubleshoot support, if possible, within the applications or equipment. Compile phone &amp; user information in distribution &amp; turn in of devices for reporting. Obtain full Purebred agent accreditation or current DISA utility for credential issuance.&lt;br&gt;&lt;br&gt;Performs imaging on new and transferred computers. Imaging shall be in accordance with current Army Gold Master (AGM) and DISA Secure Host Baseline (SHB) policies.&lt;br&gt;&lt;br&gt;Performs system builds on computers using the system image library, as required IAW DSD prioritization based on the test center's requirements for testing.&lt;br&gt;&lt;br&gt;Logs shall be made available to ISSM/COR/CIO upon request.&lt;br&gt;&lt;br&gt;Provides user account support to include: creating, updating, disabling/deleting, and resetting accounts for Active Directory. Accounts will be reset within 30 minutes of request. The Government estimates approximately 400 - 600 computer accounts.&lt;br&gt;&lt;br&gt;Identifies, utilizes and makes recommendations on system tools to identify potential issues.&lt;br&gt;&lt;br&gt;Installs authorized software packages on computers upon request.&lt;br&gt;&lt;br&gt;Installs and configures the proper operating system (OS) onto computers, install application software including clients for Microsoft System Center Configuration Manager (SCCM)/McAfee/Network Access Control (NAC) for remote system management, perform all necessary updates, and run Assured Compliance Assessment Solution (ACAS) vulnerability scans and remediate related issues. McAfee is the software utilized for virus protection, SCCM is used for patching, Bitlocker is used for encryption, and Dameware is used for remote desktop support.&lt;br&gt;&lt;br&gt;Configures user accounts for local standalone use.&lt;br&gt;&lt;br&gt;Evaluates, troubleshoots, and repairs Windows and Red-Hat Linux based servers, workstations and laptops. Any repairs requiring external support must be coordinated and approved by the Government. Contractor may be required to provide assistance to third-party vendors.&lt;br&gt;&lt;br&gt;Performs data recovery from backups and from damaged data storage devices.&lt;br&gt;&lt;br&gt;Writes and updates scripts to expedite routine system configuration and software installations/updates and provide those resources to other technicians for uniformity and completeness.&lt;br&gt;&lt;br&gt;Tracks and performs monthly updates of stand-alone computers to include status reporting. Status reports will be in the Contractor format and will be submitted within 4 duty days of the following month.&lt;br&gt;&lt;br&gt;Maintains one (1) Windows-based print server for approximately 35-50 TNET network printers.&lt;br&gt;&lt;br&gt;Installs and configures printer drivers on workstations and laptops.&lt;br&gt;&lt;br&gt;Operates Distributed Test Control Center (DTCC) Ditto Operations Centers (DOCs 1 &amp; 2) in support of local and/or distributed classified and/or unclassified tests, training and other events. The Government anticipates performing this function approximately five (5) times per year up to 10 days per occurrence. The Government will provide 24-hour advance notice of requirement.&lt;br&gt;&lt;br&gt;Performs software assessment on all software applications not on the DPG-approved software list that are being requested for use. Assessment includes creating or verifying trouble ticket for the task, running application STIGs, as well as vulnerability and ACAS scans. Software assessment procedures will be followed IAW local policy and procedure.&lt;br&gt;&lt;br&gt;Properly disposes of all hard drives and external media IAW local procedures. Ensure proper documentation is completed and stored on the Test Mission Support System (TMSS) Portal.&lt;br&gt;&lt;br&gt;Provides input and advise Government personnel regarding all Help Desk procedures and processes. Assist Government personnel with writing Standard Operating Procedures (SOP).&lt;br&gt;&lt;br&gt;Responsible for aiding in own self-development by being available and receptive to all training made available by the company.&lt;br&gt;&lt;br&gt;Plans daily activities within the guidelines of company policy, job description and supervisor's instruction in such a way as to maximize personal output.&lt;br&gt;&lt;br&gt;&lt;b&gt;OTHER DUTIES&lt;/b&gt;&lt;br&gt;&lt;br&gt;Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.&lt;br&gt;&lt;br&gt;&lt;b&gt;EDUCATION AND EXPERIENCE&lt;/b&gt;&lt;br&gt;&lt;br&gt;High school diploma or general education degree (GED) and a minimum of three (3) years relevant experience and/or training, or equivalent combination of education/experience.&lt;br&gt;&lt;br&gt;&lt;b&gt;JOB SPECIFIC KNOWLEDGE/SKILLS/ABILITIES&lt;/b&gt;&lt;br&gt;&lt;br&gt;Operational knowledge and advanced skills in the standard tools, concepts, practices and procedures of incident management, service desk support and knowledge management.&lt;br&gt;&lt;br&gt;Expert computer skills withability to troubleshoot computer hardware/software issues at an advanced level.&lt;br&gt;&lt;br&gt;Solid organizational and leadership skills relevant to carrying out day-to-day responsibilities.&lt;br&gt;&lt;br&gt;Ability to guide others and identify improvements in policies/procedures related to helpdesk call center operations.&lt;br&gt;&lt;br&gt;Exceptional skills in planning and prioritizing the work of others in a helpdesk call center environment.&lt;br&gt;&lt;br&gt;Ability to lead, supervise, and train others effectively.&lt;br&gt;&lt;br&gt;Skilled in facilitating teamwork and coordinating efforts for the successful achievement of goals.&lt;br&gt;&lt;br&gt;Excellent critical thinking skills with ability to identify, analyze, and resolve complex issues.&lt;br&gt;&lt;br&gt;Superior problem-solving skills with strong attention to detail.&lt;br&gt;&lt;br&gt;Excellent organization and time management skills with ability to handle multiple projects and priorities.&lt;br&gt;&lt;br&gt;Ability to learn and apply new knowledge in a fast-paced environment.&lt;br&gt;&lt;br&gt;Exceptional verbal and written communication skills with ability to explain technical information in a non-technical manner.&lt;br&gt;&lt;br&gt;Exceptional customer service and relationship-building skillswith ability to use tact in handling difficult individuals and/or situations.&lt;br&gt;&lt;br&gt;Ability to work effectively both independently and in a team environment.&lt;br&gt;&lt;br&gt;&lt;b&gt;LANGUAGE SKILLS&lt;/b&gt;&lt;br&gt;&lt;br&gt;Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.&lt;br&gt;&lt;br&gt;&lt;b&gt;MATHEMATICAL SKILLS&lt;/b&gt;&lt;br&gt;&lt;br&gt;Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.&lt;br&gt;&lt;br&gt;&lt;b&gt;REASONING ABILITY&lt;/b&gt;&lt;br&gt;&lt;br&gt;Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.&lt;br&gt;&lt;br&gt;&lt;b&gt;PHYSICAL DEMANDS&lt;/b&gt;&lt;br&gt;&lt;br&gt;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.&lt;br&gt;&lt;br&gt;Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.&lt;br&gt;&lt;br&gt;&lt;b&gt;CNI CORE COMPETENCIES &lt;/b&gt;&lt;br&gt;&lt;br&gt;Responsible for the integration of CNI Core Competencies into daily functions, including commitment to integrity, knowledge/quality of work, supporting financial goals of the company, initiative/motivation, cooperation/relationships, problem analysis/discretion, accomplishing goals through organization, positive oral/written communication skills, leadership abilities, commitment to Affirmative Action, reliability/dependability, flexibility and ownership/accountability of actions taken.&lt;br&gt;&lt;br&gt;&lt;b&gt;COMPLIANCE &lt;/b&gt;&lt;br&gt;Promotes and encourages a culture of compliance with all applicable rules (federal, state, local, Federal Acquisition Regulations, Code of Federal Regulations, Prime Contract requirements, etc.) for themselves and the company as a whole. Fosters an environment in which they will report any violations or reasonably suspected violation of CNI policy, FAR, and/or CFR and are comfortable discussing the myriad compliance, conflict, FAR, CFR, etc. issues that arise during the performance of a government contract.&lt;br&gt;&lt;br&gt;&lt;b&gt;EOE including Disability/Vet &lt;/b&gt;&lt;br&gt;&lt;br&gt;****This position is contingent upon contract award ****&lt;br&gt;&lt;br&gt;#INDCNI&lt;br&gt;&lt;br&gt;If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Help Desk Technician Lead

<h3>Job Description</h3>
Job DescriptionDescription:
 
Tramec Continental Aero is currently seeking a Receiving Manager.
 
Tramec Continental Aero is a part of the Tramec Holdings family, which has facilities located throughout the United States. Along with competitive pay and a bonus program, we offer medical &amp; RX, dental, vision, life insurance, company matching 401(k), company matching HSA, paid vacations, 10 paid holiday's, EAP, gym credit, $1,000 perfect attendance bonus, $500 referral bonus, on-demand pay, company paid uniforms, RX safety glasses program, work boot program, tuition reimbursement, internal training opportunities, plus much more! 
 
Summary:
Tramec Continental Aero, located in Alsip, Illinois, is a leading fastener distribution company primarily dealing with internally threaded fasteners. The Receiving Manager will be responsible for all aspects of the Receiving Department, and freight put-away. With a hands-on approach, your goal will be to increase operational efficiencies, promote and enforce a safe work environment, and to determine the acceptability of product through quality inspections.
 
Managerial Responsibilities:
<ul>
<li>Assists in Hiring and training front-line employees.</li>
<li>Organizes, directs, and oversees the schedules and work of front-line employees.</li>
<li>Provides constructive and timely performance evaluations. Informally</li>
<li>Assist in handling discipline and termination of employees in accordance with company policy. </li>
</ul>
Duties and Responsibilities:
<ul>
<li>Collaborates with other managers to coordinate activities in and among departments. </li>
<li>Scheduling and work assignments</li>
<li>Create Put-Away spreadsheets for all inbound product</li>
<li>Assists in performing quality inspection for all inbound shipments</li>
<li>Weigh and wrap pallets</li>
<li>Load and unload trailers and containers</li>
<li>Inventory Control – Product placement in locations</li>
<li>Maintains and keeps a clean and organized dock area.</li>
<li>Collects, evaluates, analyzes, and assesses Receiving data.</li>
<li>Regularly inspects and evaluates products for quality and defects.</li>
<li>Identifies and corrects problems and inefficiencies in process, materials, equipment, or skills. </li>
<li>Ensures compliance with federal, state, local, and organizational laws, regulations, guidelines, and best practices including those related to safety and health.</li>
<li>Develops and implements procedures and strategies to ensure a safe work environment. </li>
<li>Collaborates with other departmental managers to develop and execute budget.</li>
<li>Performs other duties as assigned. </li>
</ul>
Requirements:
<ul>
<li>Excellent organizational skills and attention to detail.</li>
<li>Excellent time management skills with a proven ability to meet deadlines.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Strong supervisory and leadership skills.</li>
<li>Ability to function well in a high-paced and at times stressful environment.</li>
<li>Thorough understanding of safety and health laws, regulations, and policies.</li>
<li>Thorough understanding of raw materials, production processes, quality control, cost management, and other effective manufacturing and distribution techniques.</li>
<li>Proficient with Microsoft Office Suite or related software.</li>
<li>Experienced forklift operator on sit-down, stand-up, and stockpikers.</li>
</ul>
Education and Experience:
<ul>
<li>Associate’s degree in related field, or equivalent industry work experience required.</li>
<li>At least two years of supervisory experience highly preferred.</li>
</ul>
Physical Requirements:
<ul>
<li>Prolonged periods of standing and walking through the warehouse. </li>
<li>Prolonged periods of sitting at a desk working on computers.</li>
<li>Must be able to lift 45 pounds at times. </li>
<li>Visual acuity to inspect products and machinery. </li>
</ul>
 
We participate in E-Verify. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. 
 
EOE
#ZR

Receiving Manager

Customer Service Manager

<h3>Job Description</h3>
Job Description
Shanty Creek Resorts is committed to providing our guests a unique Up North experience. Our friendly, caring staff welcomes guests with exceptional service and old-fashioned hospitality. We believe honest, long-lasting relationships with our guests, employees, neighbors, and our surrounding environment allow us to grow our business.
Position Summary:
The Reservations Assistant Manager is responsible for assisting the Director of Reservations in leading the Reservations Department to ensure efficient and accurate operations by providing direct support to the Reservations department carrying out duties as assigned by the Director of Reservations. The role focuses on learning all aspects of social and group reservation processes as well as managing and supporting the Director of Reservations, Social Sales and Group Reservations Agents. The Reservations Assistant Manager collaborates with and works strategically with the Director of Reservations to achieve/exceed the Resort's budgeted goals.
Position Duties/Responsibilities:
<ul>
<li>Pulls weekly data reports from the resorts PMS, Revinate golf system, and external resources and exports into Excel worksheets.</li>
<li>Researches changes in basic data. Working with group sales on any rate or room night issues.</li>
<li>Key in transient room rates and packages as Director of Reservations determines.</li>
<li>Maintain log on all Maestro rate yields.</li>
<li>Monitor room assignments for optimal front desk and housekeeping operational efficiency.</li>
<li>Prepares packages for social arrivals and audits group package set up / arrival readiness</li>
<li>Keeps current business standards and office procedures in place while implementing. </li>
<li>Coordinates and attends meetings to take minutes and assist with presentations as needed.</li>
<li>Creates, prepares, and distributes business documents as required.</li>
<li>Prepares daily, weekly, and monthly reports as requested by the Director of Reservations and distributes as required.</li>
<li>Identify and establish best practices for department efficiencies and service standards.</li>
<li>Administrative duties include: answering telephone, typing correspondence, retrieving and distributing mail, among other duties as assigned. Collaborate, support and work strategically with Director of Reservations</li>
<li>Other duties as assigned.</li>
</ul>
Guest Service/Conduct:
Personal and professional accountability is an important aspect of employment with Shanty Creek Resorts. To that end, all Shanty Creek employees are required to adhere to Resort policies and standards of conduct while providing our guests with the highest level of service possible. No matter their position, all members of our staff may have opportunities to interact with our guests on a daily basis, therefore all employees must:
<ul>
<li>Meet, on a daily basis, the personal appearance and uniform standards as identified by the Shanty Creek Resorts Employee Handbook.</li>
<li>Utilize all tools provided to ensure that prompt and correct service and information is being given to our guests.</li>
<li>Conduct themselves in a professional manner at all times, maintaining the highest standards of guest service in their interactions with fellow employees, vendors, and most importantly our guests.</li>
<li>This position requires extensive guest contact and decisions that directly affect the experience of Shanty Creek Resorts’ group clients. Adherence to the Resorts’ standards of service is critical to the success of the incumbent.</li>
</ul>
Professional Experience:
This position benefits from 6 to 12 months of professional experience in reservations or front desk in a hotel/resort setting. 
Education:
A minimum of a High School Diploma or equivalent is required for this position, Associate’s Degree in related field is preferred. 
Required Skills:
<ul>
<li>Strong oral and written communication skills are required.</li>
<li>Must have excellent typing skills (45 wpm minimum)</li>
</ul>
Working Conditions:
The physical demands and work environment described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>This position works primarily indoors, but some outdoor exposure may be expected. </li>
</ul>

62 Front Desk Manager Jobs