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The Marion County Health and Human Services Department is in search of an experienced clerical professional to join our team as an Office Specialist 3 within Adult Mental Health Services. The ideal candidate will have both a clear understanding and high level of skill in clerical functions including; Immediate/advance level in Word and Excel including extracting and manipulating data, attention to detail, organization skills, ability to make independent judgments, effective communication, promote team work and excellent customer service. You will serve as a back-office support and help to promote a positive environment for the department, as you work closely with key staff to meet program goals and guidelines. If you enjoy a fast paced, diverse workday and enjoy growing your skills, this may be the opportunity that you are looking for! New employees typically start at Step 1 of the pay scale ($20.05/hour).
GENERAL STATEMENT OF DUTIES Performs administrative support activities of a complex or technical clerical nature, which requires advanced skills, independent judgment and discretion; acts as lead worker of a specific clerical function overseeing the work of others; and performs other related duties as assigned.
SUPERVISION RECEIVED Works under the general supervision of a supervisor/manager or professional employee, who assigns work, establishes goals, and reviews results obtained for compliance with department and program policies, procedures and goals.
SUPERVISION EXERCISED Supervision of other employees is not a responsibility of positions in this classification; however, exercises lead direction over other clerical or office staff.
Typical Duties - Duties include, but are not limited to the following
Clinical/Administrative Support 
<ul>
<li>Provides administrative assistance to program and clinical supervisors and clinical staff.</li>
<li>Assists clinical supervisors with highly confidential and sensitive personnel issues, recruitment processing, re-classification studies, opening of new positions, processing of performance evaluations, and other personnel concerns.</li>
<li>Consults with clinical supervisors to coordinate and monitor implementation of projects; interprets and acts as resource on program policies and procedures.</li>
<li>Acts as primary support staff to process subpoenas requests, following Marion County Health and Human Services Department subpoena policy.</li>
<li>Oversees and facilitates confidential record request(s) per HIPAA requirements from outside agencies. Performs flow of record requests from receipt, logging, clinical/supervisor oversight and approval (if needed) to the photocopying and preparing confidential record request mailing/invoicing.</li>
<li>Recalls records from archiving. </li>
<li>Uses problem-solving methods to make system improvements and support clinical staff with caseload management.</li>
<li>Runs report to monitor intake enrollments for correct insurance data weekly. Initial billing information has already been faxed by Centralized Intake (CI) staff to the Billing Team for set up of coverage screens. May double check insurance information in the Medicaid Management Information System (MMIS).</li>
<li>Runs, tracks, updates and distributes reports.</li>
<li>Verifies release of information (ROIs) forms and updates information in electronic health record (EHR), as needed.</li>
<li>Acts as liaison with the billing team to resolve data entry/billing issues.</li>
<li>Scans, uploads and names (using designated naming convention) documents into the EHR. </li>
<li>Updates information of individuals in service (i.e. change of address, phone numbers, emails, PCPs, etc.)</li>
<li>Serves as floor monitor.</li>
<li>Creates and maintains Excel spreadsheets, Word documents, presentations, etc. as requested.</li>
<li>Assists with creating policies and procedures, as requested. Prepares and distributes updated organizational policies and procedures.</li>
<li>Assists with onboarding of new staff.</li>
<li>Schedules/coordinates meetings and conferences. Sends reminder notices for upcoming meetings/events.</li>
<li>Assists with setup of telehealth video platform accounts (i.e. Dr Cloud Zoom).</li>
<li>Shares responsibility for the following: creating and maintaining phone lists and staff names on mailboxes and in/out board, maintaining and resolving problems/issues with county/state cars, setting up video meetings as requested, picking up and distributing faxes, sending reminder notices for upcoming meetings/events, setting up laptops/equipment for groups/meetings, maintaining supply of paper in machines (i.e. copier, fax, etc.), scheduling/coordinating meetings and conferences, and maintaining lockbox for purchasing card and office keys.</li>
<li>Acts as notary representative for staff.</li>
</ul>
Fiscal Duties/Payroll
<ul>
<li>Oversees petty cash and related records.</li>
<li>Receives cash/checks for the department, reconciles and submits bank deposits per cash control policy.</li>
<li>Reconciles receipts/log of payments and deposits per cash control policy.</li>
<li>Processes, audits and submits bi-monthly payroll for ABH. (Includes proofing for errors, facilitating corrections on initial timecard, obtaining supervisor signatures, submission to administration. Also responsible for corrections after submission with both staff and supervisors). Distributes electronically and audits bi-monthly time sheets.</li>
<li>Distributes paychecks/deposit vouchers and maintains confidentiality.</li>
</ul>
Purchasing Agent/Accounts Payable and Receivable
<ul>
<li>Orders primary office supplies from Office Depot using designated purchasing card using the on-line ordering system. Tracks and maintains needed office supplies. Enters purchase information into Works, submits summary monthly and checks for completeness and supervisor's signature on order request (or approval/authorization form) and monthly report. Submits to direct supervisor for their sign off in Works.</li>
<li>Process requests and reimbursement requests for staff training using Pcard.</li>
<li>Completes purchase requisition form for other department supply orders and submits to accounts payable.</li>
<li>Orders printing orders, business cards, forms, books/magazines/education materials, as requested. Assures that items are priced correctly, charged to the proper cost center/account number, then routed to administration for payment. Signs off and submits bills for payment.</li>
<li>Discusses with clinical/program supervisor any problems with any of the payables.</li>
<li>Serves as contacts for P-cards at Silverton Rd Ste B. Signs in and out P-cards to staff and supervisors.</li>
</ul>
Other Duties
<ul>
<li>Provides secretarial support function for program manager, program supervisor, senior office manager, and office manager.</li>
<li>Runs monthly reports from Electronic Health Record (EHR) and distributes electronically to supervisors and staff as requested for all Adult Behavioral Health Programs/Stepping Stones/Horizon House. Runs reports/queries (i.e. open encounter, annual review and caseload reports) to ensure accuracy and proper billing of data entered by clinical staff in BH service areas of ABH and Stepping Stone/Horizon House.</li>
<li>Performs data entry.</li>
<li>Assists with front desk back up and reminder calls, as needed.</li>
<li>Provides reception and medical records assistance.</li>
<li>Track and maintain equipment list for ABH.</li>
<li>Primary contact that facilitates scheduling of Pre-Admission Screening Resident Reviews (PASRRs) between nursing/medical facilities and evaluators. Facilitates scheduling of PASRRs between nursing/medical facilities and evaluators. </li>
<li>Submits PASRR reports to Office of Mental Health and Addictions Services (OMHAS) according to Oregon Administrative Rules (OARs).</li>
<li>Performs other job duties as assigned by supervisor.</li>
</ul>
Response Level 2: In the event of an emergency, employee makes a reasonable effort to report to work. Employee may be required to perform duties outside of their regularly assigned duties. Employee may be requested to work an extended or flexible schedule. Staff at this response level must complete Incident Command System 100 and 700 on-line or in-person training.
Requirements for the Position
EXPERIENCE AND TRAINING
<li>Graduation from high school, or equivalent; AND</li>
<li>Two years of general office experience; including one year of experience utilizing a variety of computer software programs; OR</li>
<li>Any satisfactory combination of work, education, training, or experience relevant to the position, as determined by Marion County.</li>
SPECIAL REQUIREMENTS
<ul>
<li>The finalist for this position will be required to pass a criminal history background check; however, conviction of a crime may not necessarily disqualify an individual for this position.</li>
<li>This position may be subject to the following: Must not be excluded from participation in the federal health care programs (Medicaid, Medicare and other federally funded programs that provide health benefits); AND must not be excluded from participating in federal procurement (Federal Acquisition Regulation) and non-procurement activities (Executive Order No. 12549).</li>
<li>This assignment is represented by a union.</li>
<li>This is a full-time position, which is eligible for overtime.</li>
<li>Typical Work Schedule: Monday through Friday, 8:00 a.m. - 5:00 p.m., with flexibility depending upon the needs of the department and program.</li>
</ul>
KNOWLEDGE, SKILLS, AND ABILITIES Considerable knowledge of accepted modern office practices, procedures and techniques; English composition, spelling, and grammar; arithmetic, clerical/accounting principles and processes; Some knowledge of: techniques of supervision and training; concepts and techniques of prioritizing/organizing work; applicable program policies and procedures and/or rules, regulations and statutes depending upon assignment of duties and responsibilities.
Substantial skill and ability to independently, accurately and effectively perform assigned tasks and duties following established procedures and program policies; meet and assist the public, staff, clients, and other personnel of other businesses in a courteous, professional manner; comprehend and adhere to stated oral and written instructions, communications and procedures; apply principles, policies and procedures to specific work assignments; provide training to others; give and prioritize work assignments.
PHYSICAL REQUIREMENTS Sits; stands; moves about the work area; bends forward; stoops; lifts up to 30 lbs.; pushes and pulls up to 5 lbs.; carries up to 15 lbs.; moves carts weighing up to 50 lbs.; operates a keyboard; speaks clearly and audibly; reads a 12-pt. font; hears a normal level of speech; works in areas that may be exposed to dust and office chemicals.
Marion County offers a generous benefits package to regular employees working 50% or more of the regularly scheduled work week and their eligible dependents. Temporary employees and part-time regular employees working less than 50% of the regularly scheduled work week are not eligible for benefits. 
Most regular positions in this classification are represented by Marion County Employees Association (MCEA). For a summary of benefits, click here. For a complete and detailed overview of the MCEA benefits package, click here, and select MCEA Benefits from the left menu or Marion County Employees Association (MCEA) from the page links. Regular and temporary employees are represented by MCEA.
Salary and benefits are subject to union contract negotiations and may change as a result.

Office Specialist 3 - Adult Outpatient Mental Health

<h3>Job Description</h3>
Job Summary

Position Title: Front Desk Agent
Location: The Cove Hotel, 40 Bridge St, Salem, MA 
Schedule: Full-Time
Position Type: Non-Management

Join our team at The Cove Hotel and become an integral part of delivering exceptional guest experiences. As a Front Desk Agent, you will be responsible for providing outstanding customer service to our guests during their stay. From processing check-ins and check-outs to handling guest inquiries and ensuring accurate billing, you will play a vital role in creating a welcoming atmosphere.



Compensation:
$17 - $18 hourly
Responsibilities:
Key Responsibilities
<ul>
<li>Process guest check-ins and check-outs efficiently and accurately.</li>
<li>Handle guest inquiries and provide information about hotel facilities, services, and local attractions.</li>
<li>Assist guests with special requests and accommodations, demonstrating a commitment to exceeding their expectations.</li>
<li>Manage payment transactions, including room charges, cash, checks, debit, and credit cards, adhering to established procedures.</li>
<li>Utilize the hotel's reservation system to make and modify guest reservations as needed.</li>
<li>Operate the telephone switchboard to handle incoming calls, take messages, and process wake-up calls.</li>
<li>Maintain cleanliness and organization at the front desk and lobby area.</li>
<li>Report any incidents, accidents, or maintenance issues promptly to the appropriate department.</li>
<li>Collaborate with other hotel staff to ensure seamless guest experiences and resolve any issues that may arise.</li>
<li>Uphold The Cove Hotel's standards of excellence in hospitality and customer service.</li>
</ul>
Qualifications:
<ul>
<li>High school diploma or equivalent.</li>
<li>Previous experience in a customer service or hospitality role preferred.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong attention to detail and organizational abilities.</li>
<li>Ability to multitask and work effectively in a fast-paced environment.</li>
<li>Familiarity with hotel reservation systems and basic computer skills.</li>
<li>Flexibility to work various shifts, including evenings, weekends, and holidays.</li>
</ul>

Join our team and embark on a rewarding career in the hospitality industry at The Cove Hotel. Enjoy competitive pay, benefits, and opportunities for professional growth in a dynamic and supportive work environment. Apply now to start your journey with us!
About Company
The Cove is a boutique hotel that has just been completely renovated, seamlessly blending Salem's charming charm with a cutting-edge guest experience. Here, we cater to a diverse clientele, offering a variety of accommodations such as studio and 1-bedroom suites, spooky and fun themed rooms, and state-of-the-art apartment-style accommodations.

We specialize in both short and extended stays in a beautiful 21-room building with close access to the train and highway. A variety of Studios, Kings, and Queens all feature in-room kitchenettes that allow the traveler to truly feel at home, yet still be a short drive away from all the excitement of downtown Beverly and Salem.

Front Desk Agent

<h3>Job Description</h3>
Come join our award-winning team as a Front Desk Agentat the SpringHill Suites by Marriott in Sugar House. Position is part-time, shifts are 3pm-11pm with variable week hours. Guaranteed 24 hours/week, with potential for more hours based on availability.
Marriott and the Woodbury Group care about your safety where you work. We comply with Marriott brand standards and have adopted the Commitment to Clean program to ensure the safety of you and our guests. Benefits (based on hours worked per week) Daily Pay get paid on-demand Medical Insurance Dental Vision 401K Employer Match Paid Time Off starting on first day Free Life and Accident Insurances Opportunities for growth and advancement within the Woodbury Group of hotels Awesome Marriott worldwide hotel discounts (up to 75% off) Employee Assistance Program Employee Wellness Program
Minimum Qualifications
<ul>
<li>Exceptional customer service skills</li>
<li>Basic computer skills</li>
<li>Excellent verbal and written communication skills</li>
<li>Must present self in a professional manner regarding dress and grooming</li>
</ul>
Performance Expectations
<ul>
<li>Responsible for greeting and serving all guests in a courteous and professional manner</li>
<li>Organize, confirm, process, and conduct guest check-ins/check-outs</li>
<li>Ensures the safety and security of our guests and associates</li>
</ul>

<h3>Job Description</h3>
JOB OVERVIEW: Check‐in/check‐out hotel guests courteously and efficiently. Process all payments according to established hotel requirements. Provide information, assistance, and hospitality to all guests and visitors.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

QUALIFICATIONS Essential: 1. High school graduate or equivalent vocational training certificate. 2. Compute basic arithmetic. 3. Must have a good understanding of the English language. 4. Good communication skills both verbal and written. 5. Provide excellent customer service and maintain a professional demeanor.
 Ability to:
<ul>
<li>perform job functions with attention to detail, speed, and accuracy.</li>
<li>prioritize and organize.</li>
<li>be a clear thinker, remain calm, and resolve problems using good judgment.</li>
<li>follow directions thoroughly.</li>
<li>understand guests’ service needs.</li>
<li>work cohesively with co‐workers as part of a team.</li>
<li>work with minimal supervision.</li>
<li>maintain confidentiality of guest information and pertinent hotel data.</li>
</ul>
6. Ability to input and access information in the property management system/computers/point of sales system. Desirable:
1. Some college or training in Hospitality Industry.
2. Previous experience as Front Desk Agent. 3. Previous cash handling experience. 4. Ability to suggestively sell. 5. Previous guest/customer relations training.
PHYSICAL DEMANDS 1. Exert physical effort in lifting/transporting at least 10 pounds. 2. Endure various physical movements throughout the work areas. 5. Must be able to stand at the front desk and exert well-paced mobility for up to 8 hours. 6. Satisfactorily communicate with guests, management, and co‐workers to their understanding. 7. Work environment – Front Desk and Back Office Areas, Guest Rooms, and all Public Areas. Job involves working under variable temperature conditions and noise levels, in indoor settings. ESSENTIAL JOB FUNCTIONS 1. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. 2. Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day. 3. Maintain positive guest relations at all times. 4. Resolve guest complaints, ensuring guest satisfaction. 5. Maintain complete knowledge at all times of: a) all hotel features/services, and hours of operation. b) all room types, numbers, layout, decor, appointments, and location. c) all room rates, special packages, and promotions. d) daily house count and expected arrivals/departures. e) room availability status for any given day. f) scheduled daily group activities. 6. Obtain assigned bank and ensure the accuracy of contracted monies. Keep the bank secure at all times. 7. Meet with the Supervisor to review daily assignments and priorities. 8. Meet with the departing Front Desk Agent to review business status and follow-up items. 9. Access all functions of the computer system. 10. Answer the department telephone within 3 rings, using the correct greeting and telephone etiquette. 11. Promote positive guest relations with all individuals approaching the Front Desk. 12. Process all guest check‐ins. 13. Confirm reservation in the system and review all noted information. 14. For guests without a reservation, sell a room type agreed upon. Register guests on the computer and generate a registration card. 15. Verify registration card information with the guest. 16. Obtain backup information for guest credit/payment method and input it into the system; collect cash when designated. 17. Assign guest room. 18. Inform guests of the room safe and mini‐bar key and room key procedures. 19. Issue parking passes/validate valet parking tickets (if applicable). 20. Communicate services and amenities of the hotel to guests. 21. Obtain proper identification for tax-exempt guests and attach the form to the registration card. 22. Direct Bell Person to escort guests and transport their luggage to the room. 23. Communicate VIP arrivals to designated personnel for escort and delivery of amenities. 24. Set up accurate accounts for each guest checking in according to their requirements (i.e., share with, separate room/tax/incidentals, comp). 25. Handle overbooked or “walked” guests. 26. Accommodate room changes. 27. Document all guest requests, complaints, or problems. 28. Take, record, and relay messages accurately, completely, and legibly. 29. Offer detailed information on the voicemail system to callers and guests wishing to leave messages. 30. Accept and record wake‐up call requests. 31. Issue safe deposit boxes to guests and ensure the security of keys. 32. Document and confirm reservations and cancellations. 33. Block rooms in the computer and follow through on designated requirements. 34. Pre‐register designated guests and prepare key packets. 35. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). 36. Resolve discrepancies on the room status report with Housekeeping. 37. Process all check‐outs. 38. Resolve any late charges. 39. Present folio to guest and resolve any disputed charges. 40. Settle guest accounts. 41. Solicit guest comments on their stay. 42. Handle requests for late check‐outs. 43. Conduct group check‐ins/outs. 44. Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information. 45. Adhere to all cashiering procedures: 46. Process adjustment vouchers, paid‐outs, correction vouchers, and miscellaneous charges. 47. Run closing reports. 48. Count and secure bank. 49. Complete designated cashier reports. 50. Balance receipts. 51. Drop receipts. 52. Document pertinent information in the logbook. 53. Legibly document maintenance needs on work orders and submit to the Manager. 54. Other duties as assigned.
PHYSICAL DEMANDS
<ul>
<li>Ability to stand and move throughout the front office and continuously perform essential job functions.</li>
<li>Stand 95% of shift</li>
<li>Lifting up to 25 pounds maximum.</li>
<li>Occasional twisting, bending, stooping, reaching, standing, walking.</li>
<li>Frequent talking, hearing, seeing and smiling. </li>
</ul>
EOE/AA/M/F/Vet Disabilities

<h3>Job Description</h3>
Are you a hard working "PEOPLE PERSON"? Look no further!! Join our award-winning company as a FRONT DESK AGENT! We want your smiling face and positive attitude, representing the Fairfield Inn and Suites in Florence, KY! Take advantage of this outstanding opportunity, for a career in the hospitality industry! Cultivate relationships in an enjoyable team environment! We offer travel discounts, employee referral bonuses, and FREE Telehealth, and DAILY PAY through our partner Zayzoon!Responsibilities
<ul>
<li>Greet and processes guests as they check-in/out</li>
<li>Complete registration, secure payment, verify billing and adjust billing as needed</li>
<li>Confirm guest information, room rate, selection of room(s)</li>
<li>Code electronic keys</li>
<li>Assist guests with reservations and requests in a friendly, professional, and timely manner</li>
<li>Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction</li>
<li>Provide high standards of quality to ensure guest satisfaction</li>
<li>Anticipate guests’ needs and consistently exceed their expectations</li>
<li>Implement creative solutions as needed while complying with brand standard</li>
<li>Demonstrate a thorough knowledge of hotel information including but not limited to:</li>
<li>Hotel Information</li>
<li>Room categories</li>
<li>Room rates</li>
<li>Packages</li>
<li>Promotions</li>
<li>Build strong relationships with guests, clients and groups while maintaining professional integrity</li>
<li>Possess knowledge of local area to answer guest questions</li>
</ul>
Required Skills
<ul>
<li>Guest service experience preferred</li>
<li>Attention to detail</li>
<li>Team player</li>
<li>Organizational skills</li>
<li>Professional written and verbal communication</li>
</ul>
Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

<h3>Job Description</h3>
Embark on an exciting hotel career with Crown Hotel &amp; Travel Management, LLC. From hotel management jobs to front-line interaction with hotel guests and important behind-the-scenes hospitality jobs, Crown Hotel &amp; Travel Management, LLC offers a variety of opportunities for job growth and exciting careers in the hospitality industry. MUST WORK WEEKENDS.
Part-Time
Benefits
<ul>
<li>Insurance (Medical, Dental and Vision)</li>
<li>Supplemental Insurance</li>
<li>Enhanced Paid Time Off (PTO) Plan</li>
<li>Paid Training</li>
<li>Fantastic Company Culture</li>
</ul>
Job Responsibilities
<ul>
<li>Receiving accommodation reservations from visitors</li>
<li>Taking the details of all arriving guests including payment information</li>
<li>Allocating rooms to all guests</li>
<li>Providing information to guests about the procedures, policies, and facilities of the hotel</li>
<li>Providing the guest with the necessary tourism information</li>
<li>Handling all customer concerns and queries</li>
<li>Issuing receipts to the guests</li>
<li>Ensuring the safety and security of all guests</li>
<li>Maintain all guest reservations in accordance with credit card security requirements</li>
<li>Balance and properly account for cash drawer at the desk for each shift</li>
<li>Maintain all training requirements as set forth by General Manager</li>
<li>Assisting guests with safety deposit box forms and keys as outlined by GM</li>
<li>Wear a provided uniform and name tag at all times on the property</li>
<li>Perform routine cleaning throughout the work area </li>
<li>Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, and follow through with proper department</li>
<li>Smile, acknowledge, and greet guests while in guest rooms, front of the house, or any other area of the hotel</li>
<li>Respond to guest’s requests for immediate repairs</li>
<li>Report lost-and-found items in accordance with hotel procedures</li>
<li>All other assigned duties </li>
</ul>
Qualifications/Requirements
<ul>
<li>High school diploma or equivalent</li>
<li>Must have a basic working knowledge of a computer including word and be able to handle multiple tasks at one time</li>
<li>Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities</li>
<li>Must display very good organization and time management skills</li>
<li>Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks</li>
<li>Must be able to regularly lift and carry up to 20 pounds without assistance</li>
<li>To always maintain a high standard of personal hygiene and appearance</li>
</ul>
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

<h3>Job Description</h3>
Join Our Team Today! Full-Time &amp; Part-Time Positions Available
Lodgco Hospitality is currently seeking experienced Front Desk Agents to assist with guest service operations at the Courtyard by Marriott in beautiful Traverse City, MI! If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you!

WHO WE ARE 
Lodgco Hospitality, LLC is a multi-brand, hospitality company that delivers value, rewards, and a sense of pride to its associates, guests, and investors. Lodgco was founded on the desire to develop and manage hotels that offer our guests the finest service possible. 
Headquartered in Michigan, the Lodgco portfolio represents many of the most trusted names in hospitality, including Marriott, Hilton, Hyatt, and IHG. We currently have hotels in Michigan, Florida, &amp; and Colorado. Additionally, we regularly integrate new hotels into our portfolio. 
To learn more about our growing company, please visit <a href="http://www.lodgco.net" target="_blank">www.lodgco.net</a>

JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of services possible in an efficient, courteous, and professional manner.

ESSENTIAL JOB FUNCTIONS: 
<ul>
<li>Perform guest registrations (check ins &amp; check outs), room assignments, and special requests</li>
<li>Understanding of daily hotel operations, policies, procedures, and internal rules</li>
<li>Knowledge of Brand’s operating systems and Brand’s customer loyalty programs</li>
<li>Familiar with guest rooms, locations, amenities, features, and all other services offered</li>
<li>Knowledge of room rates, packages, discounts, and promotions</li>
<li>Ensure proper credit when checking out guest(s) and handle late charges accordingly</li>
<li>Knowledge of cash handling and bank procedures to check out all guest(s)</li>
<li>Bank out at end of shift by following drop procedures</li>
<li>Answer phones, handle mail, and take messages</li>
<li>Assist guests with problems and questions; ensure all guest problems are resolved</li>
<li>Knowledge about the city, local area, and attractions</li>
<li>Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry</li>
<li>Know all emergency procedures and the proper action to take</li>
<li>Operate safe deposit boxes</li>
</ul>

OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
COMPETENCIES:
<ul>
<li>Ability to learn quickly and work in a fast-paced position with constant guest interaction</li>
<li>Communication both verbal and written</li>
<li>Computer and telephone skills</li>
<li>Must be able to multi-task</li>
<li>Flexibility with schedule</li>
</ul>

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE
<ul>
<li>Hotel or customer service experience is preferred</li>
</ul>
ADDITIONAL ELIGIBILITY QUALIFICATIONS
Satisfactory criminal background screening required - Valid driver’s license with safe driving record may be required –

SUPERVISORY RESPONSBILITY
This position has no supervisory responsibilities

BENEFITS WE OFFER
<ul>
<li>Career development &amp; training</li>
<li>Paid time off</li>
<li>Travel and hotel discounts</li>
<li>401(k) with company match</li>
<li>Health, Dental &amp; Vision insurance options</li>
<li>Bonus potential</li>
<li>And more!</li>
</ul>
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.
EXPECTED HOURS OF WORK
This position requires variable hours based on the needs of the hotel including nights and weekends.
EEO STATEMENT
In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.

<h3>Job Description</h3>
The Courtyard Marriott Columbus OSU is currently seeking a Front Desk Agent to join our team! 
Both Full and Part Time available, both first and second shift. 
As the Front Desk Agent you are responsible for creating the first impression experience for our guests .
The Front Desk Agent will process all guest check-ins by confirmingreservations, assigning rooms, and issuing and activating room keys. Processall payment types such as room charges, cash, checks, debit, or credit. Processall check-outs including resolving any late and disputed charges. Answer,record, and process all guest calls, messages, requests, questions, orconcerns. Coordinate with housekeeping to track readiness of rooms for checkin. Communicate parking procedures to guests/visitors. Supple guests withdirections and information regarding property and local areas of interest. Rundaily reports (number of arrivals, departures), identify any special requests,and check reports for accuracy. The candidate will possess excellent customerservice skills, ability to engage customers both in person and via thetelephone. Our environment is based on the philosophy of ServiceEssentials:

Primary Responsibilities:
• Act with integrity, honesty, and knowledge that promotes the culture, values and philosophy of Marriott.
• Assist guest with check in and check out processes (verifying registration, address and credit information, balancing bank, posting charges
•Go above and beyond to provide assistance, i.e. assist with luggage, coffee, directions, wake up calls, future reservations, etc
• Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services, courteously and efficiently informs guests of hotel services, features and room amenities
•Answer hotel telephones courteously and efficiently following Courtyard by Marriott standards
• Be familiar and knowledgeable with the operation of the POS system
• Follow Courtyard by Marriott operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures and standards to ensure we can consistently exceed the guests’ expectations
• Provides professional and thorough communication (via email, property management system or verbal) to ensure guest satisfaction 
• Attends quarterly meetings as set by the Operations Manager

Physical Requirements:
These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of the position. Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of the position.
<ul>
<li>
• Associate must be able to stand for up to 8 hours a day consecutively.
• Associate may have to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. 
• Associate is often required to sit and use his or her hands and fingers, to handle or feel.
• Ability to lift, pull, and push moderate weight (minimum of 20 lbs).
• Vision abilities required by this job include close vision. 
• Associate must talk and hear. 
Qualifications, Education, Experience, Skills, and Abilities:
• Customer service skills.
• Professional demeanor.
• Organizational skills.
• Communication skills.
• Initiative and creative problem solving skills.
• Must be familiar with the city and the attractions that it offers.
• Flexible availability (to include days, evenings, weekends, holidays
</li>
</ul>
The Courtyard Marriott Columbus OSU is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities. 
We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.

<h3>Job Description</h3>
The Hilton Garden Inn is hiring for a Front Desk Agent to join the team. This is a great opportunity to start a career in hospitality and gain Hilton experience. The hotel is managed by Total Management Systems and our organization operates ten hotels throughout the state of New Mexico. Enjoy access to health, dental, vision. 401(k) with match, and Hilton hotel discounts! If you enjoy helping and meeting new people, we want to talk to you.
You are often time’s the first representative of the hotel that a guest comes in contact with, and as such one of the most important sources of public relations to our business. Therefore, confidentiality, cheerfulness, friendliness, honesty, politeness, and tactfulness are important traits that are expected at all times. Each guest must know they come first. Negative, unprofessional comments about guests or other team members should never be expressed in public or to a guest.
MAJOR DUTIES:
<ul>
<li>Consistently communicating the service elements throughout the hotel and all departments.</li>
<li>Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.</li>
<li>Greets guests and clients immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listens to understands requests, responds with appropriate action and provide accurate information.</li>
<li>Receives special requests from guests and responds appropriately or forwards the request to appropriate team member for decisions and actions.</li>
<li>Promptly answers the telephone and email inquiries.</li>
<li>Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.</li>
<li>Exceptional service orientation, with keen ability to focus and deliver on guest needs.</li>
<li>Reliable and responsible character, with exceptional follow up and attention to detail.</li>
<li>Proactive approach, with exceptional initiative and problem solving abilities to ensure the highest levels of productivity and guest satisfaction.</li>
<li>Ability to multi-task and effectively manage numerous priorities within a fast-paced environment.</li>
<li>Other duties as assigned.</li>
<li>Schedule flexibility and ability to work extended and/or irregular hours to include nights, weekends and holidays.</li>
<li>Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.</li>
<li>Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping.</li>
<li>Tracks room revenue, occupancy percentages, and other front office operating statistics</li>
<li>Always represent the hotel in a positive manner; SMILE. </li>
</ul>

<h3>Job Description</h3>
POSTION:  FRONT DESK AGENT
FLSA DESIGNATION: NON-EXEMPT                       
POSITION REPORTS TO: HOTEL MANAGER
SALARY RANGE: $26.00 -$28.00 per hour
POSITION PURPOSE:
The Guest Service Ambassador will communicate with guests looking to make or cancel hotel reservations. They greet guests on arrival, assign them rooms and suites, issue keys, and collect payment information. The Guest Service Ambassador coordinates housekeeping, bell staff, transport providers and kitchen staff to meet guest requirements.
ESSENTIAL FUNCTIONS AND BASIC DUTIES:
<ul>
<li>Greeting guests upon arrival and making them feel welcomed.</li>
<li>Administering check-ins and check-outs.</li>
<li>Providing front desk services to guests.</li>
<li>Assigning rooms and taking care of administrative duties.</li>
<li>Delivering mail and messages.</li>
<li>Processing guest payments.</li>
<li>Coordinating with bell service and staff management.</li>
<li>Being a source of information to guests on various matters such as transport and restaurant advice.</li>
<li>Processing meal and beverage requests.</li>
<li>Accommodating general and unique requests.</li>
<li>Diffusing conflict or tense situations with guests.</li>
</ul>
OTHER:
<ul>
<li>Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.</li>
<li>Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the organization.  In addition, attendance at all scheduled training sessions and meetings is required.</li>
<li>Upon employment, all employees are required to fully comply with Cipriani rules and regulations for the safe and effective operation of the facilities.  Employees who violate rules and regulations will be subject to disciplinary action, up to and including termination of employment.</li>
</ul>
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions:
<ul>
<li>To maintain a good and effective industrial relations climate with Cipriani management, and show a willingness to support any necessary change development of the services’ provided.</li>
<li>To protect restaurant and diners by adhering to sanitation, safety, and alcohol beverage control policies.</li>
</ul>
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
<ul>
<li>Must be able to speak, read, write, and understand the primary language(s) used in the workplace.</li>
<li>Requires good communication skills, both verbal and written.</li>
<li>The ability to communicate clear directions to nearby local attractions, facilities, and services.</li>
<li>Ability to learn and perform all essential job functions accurately and safely.</li>
<li>Ability to perform duties within extreme temperature ranges.</li>
<li>Ability to walk, stand, and continuously perform essential functions for an extended period of time.</li>
<li>The ability to perform tasks requiring bending, stooping, kneeling, and walking.</li>
<li>High school diploma or GED, Degree in Hospitality is a plus.</li>
<li>Good time management and organizational skills.</li>
</ul>
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:
<ul>
<li>Most work tasks are performed indoors. Temperature is moderate and controlled by facility environmental systems.</li>
<li>Must be able to sit and exert well-paced mobility for up to 8 hours in length.</li>
<li>Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.</li>
<li>Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.</li>
<li>Vision occurs continuously with the most common visual functions being those of near vision and depth perception.</li>
<li>Requires manual dexterity to use and operate all necessary equipment.</li>
</ul>
QUALIFICATION STANDARDS:
Education: High school diploma or GED.
Experience Required: 2+ Years of proven work experience in hospitality or a related field.
Licenses or Certificates:  Ability to obtain and/or maintain any government required licenses, certificates or permits.
Grooming: All employees must maintain a neat, clean and well-groomed appearance per Company standards.
INTENT AND FUNCTION OF JOB DESCRIPTIONS
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.  Peripheral tasks, only incidentally related to each position, have been excluded.  Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.  In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive.  Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts.  The organization maintains its status as an at-will employer.
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