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Job Description 
As a valued colleague on our team, you will contribute to assessing and identifying potential risks that may threaten our reputation, safety, security, and/or financial success, as well as collaborate with team in communicating and collaborating with key stakeholders across the enterprise, and understanding business objectives
THE IMPACT YOU WILL MAKE
The Enterprise Multifamily Risk - Risk Management - Senior Associate role will support oversight of activities of the Multifamily business and report to the Director of Multifamily ERM Modeling, Analytics and Reporting. This role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:
<ul>
<li>Assist team in monitoring key risk metrics and processes to reduce risk using advanced analysis and tools.</li>
<li>Prepare analyses and build reports to monitor business activity that pose potential risks to the enterprise and assess potential risks.</li>
<li>Utilize internal credit model to evaluate risk exposures and provide insights to team.</li>
<li>Guide team efforts to review key models used to manage credit risk and make recommendations to improve model performance.</li>
<li>Document and present findings and/or conclusions of analysis to key stakeholders and senior management in thoughtful and persuasive manner.</li>
<li>Partner with the Multifamily and other stakeholders to carry out business strategies that will drive success and ensure safety and soundness in the face of shifting market conditions and regulations.</li>
</ul>
Qualifications 
THE EXPERIENCE YOU BRING TO THE TEAM
Minimum Required Experiences
2 years of related experience
<ul>
<li>Strong communication skills both written and verbal</li>
<li>Advanced Excel skills</li>
<li>Bachelor’s degree or equivalent</li>
</ul>
Desired Experiences
<ul>
<li>Multifamily or commercial real estate experience</li>
<li>5+ years of related experience </li>
<li>Skilled in business intelligence tools such as Tablea</li>
</ul>
Skills
<ul>
<li>Adept at managing project plans, resources, and people to ensure successful project completion.</li>
<li>Relationship Management including managing and engaging stakeholders, customers, and vendors, building relationship networks, contracting, etc.</li>
<li>Experience gathering accurate information to explain concepts and answer critical questions.</li>
<li>Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand.</li>
<li>Experience in the process of analyzing data to identify trends or relationships to inform conclusions about the data.​​​</li>
</ul>
Additional Information 
Reference ID# REF12941E
The future is what you make it to be. Discover compelling opportunities at <a href="www.fanniemae.com/careers">careers.fanniemae.com.</a>
Fannie Mae is primarily a hybrid company.  We embrace flexibility for our employees while providing office space for in-person work and collaboration.  This role is classified as Hybrid If you speak with a Recruiter, they will provide you with more information about the definition of this classification.
Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at <a href="mailto:careers_mailbox@fanniemae.com" target="_blank">careers_mailbox@fanniemae.com</a>.
The hiring range for this role is set forth on each of our job postings located on Fannie Mae's Career Site. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee’s physical, mental, emotional, and financial well-being. See more <a href="https://www.fanniemae.com/careers/benefits" target="_blank">here.</a>

Enterprise MF Risk - Risk Management -Modeling Analytics & Reporting - Senior Associate (Hybrid)

Job #JPF03960 
<h3>Position overview</h3>
Position title: Earth, Atmospheric, and Marine Sciences LibrarianSalary range: A reasonable salary range estimate for this position is $61,920-$149,167. The posted UC academic salary scales (<a href="https://www.ucop.edu/academic-personnel-programs/compensation/2022-23-academic-salary-scales.html" target="_blank">https://www.ucop.edu/academic-personnel-programs/compensation/2022-23-academic-salary-scales.html</a>) set the minimum pay determined by rank and/or step at appointment. See the following table for the salary scale for this position (<a href="https://www.ucop.edu/academic-personnel-programs/_files/2023-24/july-2023-acad-salary-scales/t26-b.pdf" target="_blank">https://www.ucop.edu/academic-personnel-programs/_files/2023-24/july-2023-acad-salary-scales/t26-b.pdf</a>). 
<h3>Application Window</h3>
Open date: April 22, 2024
Next review date: Monday, May 20, 2024 at 11:59pm (Pacific Time) Apply by this date to ensure full consideration by the committee.
Final date: Tuesday, Apr 1, 2025 at 11:59pm (Pacific Time) Applications will continue to be accepted until this date, but those received after the review date will only be considered if the position has not yet been filled.
<h3 id="description">Position description</h3>
Earth, Atmospheric, and Marine Sciences Librarian Academic Engagement and Learning Services
The University of California, San Diego Library seeks creative, collaborative, and service-oriented applicants for the position of Earth and Marine Sciences Librarian for our Academic Engagement and Learning Services (AELS) Program (Assistant, Associate or Full Librarian).
Responsibilities of the Position Reporting to the AELS Assistant Program Director for Research Advisory Services Services, the Earth and Marine Sciences Librarian investigates and identifies user needs and develops services and collections for faculty, staff and students of the Scripps Institution of Oceanography (SIO).
Subject Librarian Services (60%) • Deliver consistent communications, outreach and on-campus presence for academic programs including ocean biosciences, atmospheric and climate sciences, and geosciences at SIO. • Serve as a point of contact and information resource for SIO on resources, services, and policies. • Build relationships and gather information about assigned departments to discover curricular trends, research needs, and other information to guide service development and priorities. • Develop subject-related learning objectives to advance information and data literacy, and deliver instruction services in a variety of formats for undergraduate and graduate students at SIO. • Develop and maintain library collections, including primary and secondary sources, and tools, to support the teaching, learning, and research needs of students and faculty. • Work across the library to facilitate access and preservation of digitized collections, including SIO historic materials.
Subject Related Scholarly Communication and Data Services (30%) • Partner with Scholarly Communications Librarian and others to increase number of liaison-area faculty who deposit in the UC eScholarship open access repository and who publish using UC Transformative Agreements • Partner with the Scholarly Communications Librarian to provide instruction and research advisory services in the areas of publishing literacy, open science, and open access in assigned subject areas. • Partner with Data and GIS Services colleagues to provide support throughout the research data lifecycle, including finding, analyzing, visualizing, managing, and sharing data. • Working in collaboration with others in the library, support scholars throughout the research data lifecycle with a focus on making original contributions related to Earth, Atmospheric, and Marine Science disciplinary areas.
Undergraduate and General Services (10%) • Contribute to library public services, including lower-division instruction, reference, and/or outreach for general undergraduate programs in addition to assigned subject areas. • Participate in AELS meetings and contribute to program goals and initiatives. • Develop and implement strategies for advancing diversity, inclusion, equity, and accessibility in instruction, research assistance services and collections.
Informational Webinars Applicants are invited to attend an informational webinar to learn more about the position, the campus, and the University Library. If interested, please register using the links provided:
Information Session @ Wednesday, May 8, 2024 at 2-3PM PST: <a href="https://ucsd.zoom.us/webinar/register/WN_yWdV8VsgToKxEvPVPSLmQw" target="_blank">https://ucsd.zoom.us/webinar/register/WN_yWdV8VsgToKxEvPVPSLmQw</a> Information Session @ Friday, May 17, 2024 at 10-11AM PST: <a href="https://ucsd.zoom.us/webinar/register/WN_8PGOjE_LTHuZI7sLTXMSWQ" target="_blank">https://ucsd.zoom.us/webinar/register/WN_8PGOjE_LTHuZI7sLTXMSWQ</a>
The attendee list will be hidden to ensure confidentiality. Attendance is not required to apply or be considered for this position. Live captioning will be provided via Zoom Live Transcript. Inquiries and nominations may be directed to Sue McGuinness, Director of Academic Engagement and Learning Services (<a href="mailto:smcguinness@ucsd.edu" target="_blank">smcguinness@ucsd.edu</a>).
About The Library – Great Research Starts Here The <a href="https://library.ucsd.edu/about/index.html" target="_blank">UC San Diego Library</a> serves the University’s vision to be a student-centered, research-focused, service-oriented public university. Serving the entire UC San Diego community, we are dedicated to building a Library that reflects and supports our community’s values. Applicants should be committed to building an inclusive, equitable and diverse culture.
The Library’s Academic Engagement and Learning Services (AELS) Program leads academic outreach, learning, and research consultation services that support student and faculty success and advance the Library’s role as a place for community and scholarship.
Librarians at UC San Diego are academic appointees and entitled to appropriate professional leave and all other perquisites granted to non-faculty academic personnel. UC San Diego offers flexible work options such as flextime or compressed workweeks, and worksite flexibility. This position will start with a hybrid schedule with a combination of onsite and remote work. UC San Diego Librarians are expected to participate in library-wide and system-wide planning and governance and to be professionally active.
To foster the best possible working and learning environment, all library staff at UC San Diego strive to cultivate a rich and diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural and ethnic backgrounds, and those with disabilities. For more information, please review the <a href="https://ucsd.edu/about/principles.html" target="_blank">UC San Diego Principles of Community</a>, the Library’s <a href="https://library.ucsd.edu/about/diversity-and-inclusion/index.html" target="_blank">Commitment to Diversity and Inclusion</a>, and <a href="https://library.ucsd.edu/about/lauc-sd/5_committees/diversity/index.html" target="_blank">LAUC-SD Diversity and Inclusion Committee</a>. We also encourage the opportunity to build a network of peers that share your similar passions and interests through the <a href="https://blink.ucsd.edu/HR/services/associations/index.html" target="_blank">UCSD Staff Associations</a> network.
About the University UC San Diego is dedicated to the advancement of knowledge through excellence in education and research. Visit the <a href="https://ucsd.edu/about/index.html" target="_blank">website</a> to learn more about the campus, faculty and students. Founded in 1903 <a href="https://scripps.ucsd.edu/" target="_blank">Scripps Institution of Oceanography</a> at UC San Diego is one of the most important centers for global earth science research and education in the world. Scripps Institution of Oceanography research and degree programs focus on topics in the broad categories of Biology, Earth, Oceans &amp; Atmosphere, including Climate Sciences.
Department: <a href="https://library.ucsd.edu/index.html" target="_blank">https://library.ucsd.edu/index.html</a>
<h3>Qualifications</h3>
Basic qualifications (required at time of application)
• Masters Degree in Library and Information Studies or equivalent degree or experience. New graduates and students close to graduation will be considered. • Demonstrated communication and interpersonal skills including intercultural competence and awareness of customer service methods and practices that support student well-being and belonging. • Demonstrated knowledge of biological-, environmental-, or physical sciences, or related disciplines and applicable research methods and publishing practices. Transferable skills are acceptable. Experience working in various settings will be considered. • Demonstrated commitment to identifying critical areas for professional development, and acquiring new skills and tools for continuous improvement of user-centered library services. • Analytical and organizational skills for planning and completing projects. • Demonstrated experience working collaboratively with faculty, students, staff and colleagues from diverse backgrounds and cultures. Non-academic team experiences will also be considered.
Preferred qualifications
• Demonstrated experience in providing library public services • Bachelor’s or advanced degree in a related discipline
<h3 id="requirements">Application Requirements</h3>
Document requirements
<ul>
<li>
Curriculum Vitae - Your most recently updated C.V.
</li>
<li>
Cover Letter
</li>
<li>
Statement of Research (Optional)
</li>
<li>
Statement of Teaching (Optional)
</li>
<li>
Statement of Contributions to Diversity - Applicants should summarize their past or potential contributions to diversity. See our <a href="https://apol-recruit.ucsd.edu/shortcuts/contributions_to_diversity" target="_blank">Faculty Equity</a> site for more information.
</li>
<li>
Misc / Additional (Optional)
</li>
</ul>
Reference requirements
<ul>
<li>3-5 required (contact information only)</li>
</ul>
Apply link: <a href="https://apol-recruit.ucsd.edu/JPF03960" target="_blank">https://apol-recruit.ucsd.edu/JPF03960</a>
Help contact: <a href="mailto:ecampillo@ucsd.edu" target="_blank">ecampillo@ucsd.edu</a>
<h3>About UC San Diego</h3>
The University of California, San Diego is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, covered veteran status, or other protected categories covered by the UC nondiscrimination policy.
As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.
The University of California prohibits <a href="https://smokefree.ucsd.edu/" target="_blank">smoking and tobacco</a> use at all University controlled properties.
The UC San Diego Annual Security &amp; Fire Safety Report is available online at: <a href="https://www.police.ucsd.edu/docs/annualclery.pdf" target="_blank">https://www.police.ucsd.edu/docs/annualclery.pdf</a>. This report provides crime and fire statistics, as well as institutional policy statement &amp; procedures. Contact the UC San Diego Police Department at (858) 534-4361 if you want to obtain paper copies of this report.
<h3 id="job-location">Job location</h3>
La Jolla, CA

Earth, Atmospheric, and Marine Sciences Librarian

The Quality Metrology Supervisor is responsible for managing the day to day operation of all CMM equipment as well as gage calibration to ensure that the quality of manufactured products meets customer standards. This includes but is not limited to supervising any Team Leads, Engineers, Techs, Operators and any other associates assigned to his/her team. His/her focus will be in maintaining the Quality systems and ensuring the processes meet all customer requirements.

<ul>
<li>Coordinates all actions and activities to improve the quality management system and monitors implementation, with an ultimate goal of improving "zero defects"</li>
<li>Provides support to necessary manufacturing operations.</li>
<li>Identifies quality issues and drives corrective actions to resolve them.</li>
<li>Collaborates with other QA staff to implement root cause analysis.</li>
<li>Ensures data analysis and reports are created on time for all parts.</li>
<li>Collects and analyzes SPC data to identify potential quality issues.</li>
<li>Conducts internal training for quality.</li>
<li>Oversees all aspects of dimensional analysis to ensure accurate reporting of data.</li>
<li>Schedules all members of his/her team to ensure that production has the necessary support.</li>
<li>Supports special projects with various departments using the CMM</li>
<li>Make revisions to CMM Programs to Engineering Changes</li>
<li>Create CMM programs to Customer standards and tolerances</li>
<li>Leads and mentors team members.</li>
<li>Verifies and validates countermeasures and process adjustments.</li>
</ul>


Competencies:
<ul>
<li>Must have strong problem solving skills</li>
<li>Must have excellent organizational skills</li>
<li>Automotive Quality standard (ISO/IATF 16949) knowledge and experience</li>
<li>APQP knowledge and experience</li>
<li>Experience in inspection of equipment and techniques</li>
<li>Setup and run CMM using Metrologic X4 Software</li>
</ul>

Required Education and Experience:
Bachelor’s Degree in an engineering or scientific discipline or equivalent experience
Minimum of two years of prior Metrology lab supervision experience
Microsoft Office proficiency required

Preferred Education and Experience:
<ul>
<li>Bachelor’s Degree in Material Science/Engineering or Mechanical Engineering</li>
<li>Minimum of two years of prior supervisory/managerial experience</li>
<li>Metrologic X4 experience</li>
</ul>

ABOUT US: I.K. Hofmann USA offers staffing &amp; HR services in sectors like light industrial, automotive, aviation, logistics &amp; professional. As an ISO 9001 certified firm, we prioritize service quality and deeply care for our employees. Founded in Germany, our parent company I.K. Hofmann GmbH, is a woman-owned business with branches across Austria, Czech Republic, Germany, Italy, Slovakia, Hungary and the US. We are proud to be an equal opportunity employer and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Veteran status, or any other protected classes. Must be eligible to work in the United States for any company.

By entering my mobile number and by submitting this application, I give my express written consent and agreement to receive text messages from, or on behalf of, I.K. Hofmann USA, Inc. at the mobile telephone number provided for employment or potential employment-related communications, notices, and updates, including via an automatic telephone dialing system. I further understand that my consent is not required. Standard message and data rates may apply. To opt-out of text messaging, reply STOP any time. For California residents, please see our Employee and Applicant Notice at Collection and Privacy Policy for additional California specific information <a href="https://applicantcenterstorage.blob.core.windows.net/public-documents/HofmannUSA59bd52a6-55be-40c5-a737-4d6885cb6689-HofmannCCPAEmployeeandApplicantNoticeatCollection112023final.pdf" target="_blank">here.</a>

#OTHER
#QUALITY
#MANUFACTURING

Quality Supervisor

Sr. Manager, Enterprise Analytics (Sr. Manager II)
CalOptima
CalOptima Health is seeking a highly motivated an experienced Sr Manager II to join our team. The Sr Manager II (Enterprise Analytics) will lead, develop and manage a team of expert Enterprise Analytics Managers that provide a “one-stop shop” for analysis, professional data visualizations, reporting and guidance in all areas of health plan data analytics. The incumbent will serve the information needs of the organization using advanced skills in relational database structured query language (SQL), spreadsheets for some ad hoc needs and reusable professional enterprise-wide Tableau dashboards. The incumbent will also develop more junior staff into Enterprise Analytics Managers. 
Position Information:
<ul>
<li>Department: Financial Analysis </li>
<li>Salary Grade: Q - $130,000 - $214,544 </li>
<li>Work Arrangement: Partial Telework (Must Complete Telework Attestation)
**This position is eligible for telework in California.** </li>
</ul>
Duties &amp; Responsibilities:
<ul>
<li>50% - Leadership Function
<ul>
<li>Cultivates and promotes a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Directs and assists the team in carrying out department responsibilities and collaborates with the leadership team and staff to support short- and long-term goals/priorities for the department.</li>
<li>Hires, manages, trains, reviews and sets goals for the department and staff.</li>
<li>Provides direction and guidance for staff in performing their duties in accordance with established departmental and organizational policies.</li>
<li>Assists with developing department budget and resources.</li>
<li>Presents, explains and effectively communicates methodologies, concepts and results to leadership.
</li>
</ul>
</li>
<li>45% - Program Oversight
<ul>
<li>Proactively identifies the organization's enterprise-wide reporting needs and provides solutions through the use of SQL and Tableau for medical management programs and initiatives, works with leadership to research, assess and design metrics to measure effectiveness against goals.</li>
<li>Prepares professional presentation quality exhibits to communicate outcomes and effectiveness to leadership.</li>
<li>Oversees and ensures the timely distribution of accurate, thorough and user-friendly reports and analyses.</li>
<li>Researches, assesses and develops advanced tools, models and approaches to increase the accuracy and timeliness of data-driven analytic projects.</li>
<li>Develops clinical utilization, cost profile and other indicators for all areas of medical costs.</li>
<li>Develops return on investment and business case analyses for program initiatives under consideration by leadership.</li>
<li>Participates in the evaluation of decision support and analysis tools, as well as collaborates with the Data Warehouse team.
</li>
</ul>
</li>
<li>5% - Completes other projects and duties as assigned. </li>
</ul>
Minimum Qualifications:
<ul>
<li>Bachelor's degree in computer science, data science, data analytics, business administration, economics, statistics, applied mathematics or related field required.</li>
<li>5 years of payer health care data analysis required.</li>
<li>2 years of supervisory/management experience required. </li>
<li>An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Master's degree in computer science, data science, data analytics, business administration, economics, finance, statistics, applied mathematics or related field.</li>
</ul>
Required Licensure / Certifications:
<ul>
<li>N/A</li>
</ul>
Knowledge &amp; Abilities: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
Physical Requirements (With or Without Accommodations):
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
Work Environment:
If located at the 500, 505 Building or a remote work location:
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
If located at PACE:
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
If located in the Community:
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto — "Better. Together.” — is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! 
About our Benefits &amp; Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the <a href="https://apptrkr.com/get_redirect.php?id=5172363&amp;targetURL=https://alliantbenefits.cld.bz/24caloptimacabenguide" target="_blank">2024 CalOptima Health Benefits Guide</a> regarding our comprehensive benefits and wellness package.
IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS
Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is April 17, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. 
The selection process may include, but is not limited to, a skills assessment, phone screen and interview.
The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet.
Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application.
CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together.
CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.
To apply, please visit: <a href="https://apptrkr.com/5172363" target="_blank">https://jobs.caloptima.org/jobs/sr-manager-enterprise-analytics-sr-manager-ii-505-city-parkway-california-united-states</a>
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jeid-f8d54941c15dc04eafb1095b31492df2

Sr. Manager, Enterprise Analytics (Sr. Manager II)

Social Worker (Care Manager) (MSSP)
CalOptima
CalOptima Health is seeking a highly motivated an experienced Social Worker (Care Manager) (MSSP) to join our team. This Social Worker (Care Manager) will assess prospective members for the various programs available. The incumbent will be responsible for developing, implementing, monitoring, modifying and documenting care plans. The incumbent will accept referrals for case management and will make recommendations for the appropriate level of care and measures needed to successfully manage care. 
Position Information:
<ul>
<li>Department: MSSP </li>
<li>Salary Grade: J - $65,000 - $106,106 </li>
<li>Work Arrangement: Community Worker
**This position is eligible for telework in California.** </li>
</ul>
Duties &amp; Responsibilities:
<ul>
<li>70% - Care Management
<ul>
<li>Collaborates with an interdisciplinary team to identify and work toward timely resolution of issues related to psychosocial needs, including assistance with financial issues, transportation and community support services.</li>
<li>Assists in the coordination of the member's identified psychosocial needs, utilizing community resources and support when appropriate.</li>
<li>Works with external utilization management personnel and the community in identifying members who could benefit from case management services and to actualize service plans.</li>
<li>Provides social work consultation and education to members and their families and acts as an advocate as needed.</li>
<li>Analyzes assessments to identify individual needs and resources that are most appropriate to meet the member's needs.</li>
<li>Monitors all services provided to members and ensures necessary and available resources are being utilized.</li>
<li>Evaluates and anticipates members' needs, provides support, and maintains a role as the members' liaison while forecasting independence and decision-making on their part.</li>
<li>Provides referrals based on the members' assessed needs.</li>
<li>Partners and communicates with the members, family members, significant other(s), physicians and other health care providers to accomplish goals identified on the care plan.</li>
<li>Participates in proactive identification of members appropriate care management.</li>
<li>Initiates appropriate follow-up care and develops individual care management service/care plans incorporating assessment, education, resource planning and coordination of services of those patients accepted for case management.</li>
<li>Accepts referrals for case management and serves as CalOptima Health's liaison to community agencies, organizations and State of California personnel.</li>
<li>Maintains documentation of case management plans/interventions and statistics required to demonstrate the impact of case management or quality, cost effective care.</li>
<li>Initiates case conferences as needed.
</li>
</ul>
</li>
<li>25% - Support Services
<ul>
<li>Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.</li>
<li>Develops and maintains a network of current community resources and services where members can be referred for assistance.
</li>
</ul>
</li>
<li>5% - Completes other projects and duties as assigned. </li>
</ul>
Minimum Qualifications:
<ul>
<li>Master's degree in social work required.</li>
<li>2 years of experience working with the gerontology population required. </li>
<li>Experience with behavioral health, health facility, health plans, counseling, case management, home health or hospice required. </li>
<li>An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.</li>
<li>Valid driver's license and vehicle or other approved means of transportation, an acceptable driving record and current auto insurance will be required for work away from the primary office 50% of the time or more.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Farsi, Chinese, Korean, Spanish, Vietnamese).</li>
</ul>
Required Licensure / Certifications:
<ul>
<li>N/A</li>
</ul>
Knowledge &amp; Abilities: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
Physical Requirements (With or Without Accommodations):
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
Work Environment:
If located at the 500, 505 Building or a remote work location:
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
If located at PACE:
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
If located in the Community:
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto — "Better. Together.” — is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! 
About our Benefits &amp; Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the <a href="https://apptrkr.com/get_redirect.php?id=5169621&amp;targetURL=https://alliantbenefits.cld.bz/24caloptimacabenguide" target="_blank">2024 CalOptima Health Benefits Guide</a> regarding our comprehensive benefits and wellness package.
IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS
Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is April 16, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. 
The selection process may include, but is not limited to, a skills assessment, phone screen and interview.
The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet.
Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application.
CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together.
CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.
To apply, please visit: <a href="https://apptrkr.com/5169621" target="_blank">https://jobs.caloptima.org/jobs/social-worker-care-manager-mssp-505-city-parkway-california-united-states</a>
Copyright ©2024 Jobelephant.com Inc. All rights reserved.
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jeid-d68f58bf858c9b4f9979728ee1703452

Social Worker (Care Manager) (MSSP)

Program Manager, Sr. (Contracting Compliance)
CalOptima
CalOptima Health is seeking a highly motivated an experienced Program Manager, Sr. (Contracting Compliance) to join our team. The Program Manager Sr of Contracting Compliance will lead the development, implementation and ongoing oversight of the Contracting department's regulatory compliance activities and reporting and be responsible for department policy and procedure updates. The incumbent will be responsible for the oversight of special projects and new initiatives, including items such as drafting, submitting and tracking of CalOptima Board Action Agenda Referrals (COBAR). The incumbent will interface with various levels of staff, other organization departments and external stakeholders. The incumbent will be responsible for all aspects of project lifecycles through implementation, including, but not limited to, the scope, schedule, documentation and reporting, coordination, staff education and training, resource development, quality controls, ongoing monitoring and oversight. The incumbent will be accountable to identify and report issues of compliance to the Director of Contracting and Manager of Contracting and will develop and recommend solutions and corrective actions to ensure the Contracting department complies with all internal and regulatory requirements. The incumbent will be the subject matter expert who will create, recommend and/or implement department policies and processes, including, but not limited to, developing necessary corrective actions plans identified by Compliance and/or the Director of Contracting, and may be asked to serve as the content and technical adviser to operations and various business owners. 
Position Information:
<ul>
<li>Department: Contracting </li>
<li>Salary Grade: M - $85,000 - $141,086 </li>
<li>Work Arrangement: Partial Telework 
**This position is eligible for telework in California.** </li>
</ul>
Duties &amp; Responsibilities:
<ul>
<li>85% - Program Support
<ul>
<li>Keeps current on the local, state and federal requirements and identifies issues that may impact department policies, processes, resources and tools.</li>
<li>Collaborates with the Regulatory Affairs and Compliance department to implement program requirements and update policies and procedures pursuant to obligations imposed by the Department of Health Care Services (DHCS) All Plan Letters and Regulatory Memos.</li>
<li>Researches and analyzes regulatory and legislative mandates and updates policies to ensure department compliance.</li>
<li>Collaborates with the Director of Contracting, Manager of Contracting and other department staff in drafting, coordination and submission of department COBARs.</li>
<li>Completes program project plans.</li>
<li>Coordinates with Provider Relations and other departments for the review of and update to the CalOptima Health Provider Manual for all lines of business, as applicable.</li>
<li>Coordinates internal discussions and resources to ensure operational decisions and needed deliverables are addressed timely and appropriately.</li>
<li>Identifies operational problems or issues, develops resolutions and ensures adherence to program work plans and short- and long-term objectives.</li>
<li>Develops and presents operational, programmatic or other presentations to management as needed.</li>
<li>Oversees, organizes and tracks numerous and diverse activities, timelines and issues.</li>
<li>Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.</li>
<li>Ensures compliance with program rules and requirements, as well as work plans and identified tasks. - (Essential)
</li>
</ul>
</li>
<li>10% - Administrative Support
<ul>
<li>Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Acts as a liaison with internal CalOptima Health departments during regulatory or internal audits.
</li>
</ul>
</li>
<li>5% - Completes other projects and duties as assigned. </li>
</ul>
Minimum Qualifications:
<ul>
<li>Bachelor's degree in public health, business administration, business management or related field required.</li>
<li>4 years of experience working with health care delivery systems or in a public agency serving health care related populations required.</li>
<li>An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Master's degree in public health, business administration, business management or related field.</li>
<li>Project Management Professional (PMP) certificate.</li>
<li>Direct project management experience.</li>
<li>Experience working within contracting and/or provider relations.</li>
</ul>
Required Licensure / Certifications:
<ul>
<li>N/A</li>
</ul>
Knowledge &amp; Abilities: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
Physical Requirements (With or Without Accommodations):
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
Work Environment:
If located at the 500, 505 Building or a remote work location:
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
If located at PACE:
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
If located in the Community:
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto — "Better. Together.” — is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! 
About our Benefits &amp; Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the <a href="https://apptrkr.com/get_redirect.php?id=5169612&amp;targetURL=https://alliantbenefits.cld.bz/24caloptimacabenguide" target="_blank">2024 CalOptima Health Benefits Guide</a> regarding our comprehensive benefits and wellness package.
IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS
Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is April 19, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. 
The selection process may include, but is not limited to, a skills assessment, phone screen and interview.
The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet.
Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application.
CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together.
CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.
To apply, please visit: <a href="https://apptrkr.com/5169612" target="_blank">https://jobs.caloptima.org/jobs/program-manager-sr-contracting-compliance-505-city-parkway-california-united-states</a>
Copyright ©2024 Jobelephant.com Inc. All rights reserved.
<a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> 
jeid-8c1ab66dab497340b6a5d59a0164482c

Program Manager, Sr. (Contracting Compliance)

Proven to Perform. From the edges of space to the bottoms of ocean, our materials are proven to perform -- and so is our team. We're hiring high performers as proven as our products. Join us.
We are currently seeking Production Workers for our Monaca Operations. This role will be working in our world-class rolling and finishing operations for the Specialty Rolled Products business unit. ATI Production Workers are vital to our success and play a key role in meeting company goals and objectives. Successful Production Workers ensure that production requirements and standards are met consistently and are able to identify opportunities to enhance production efficiencies without compromising quality. Workplace safety is a core value and production workers play a vital role in our safe operation and processes.
As a Production Worker you must be willing to work multiple shifts, weekends, and overtime in our heavy industrial environment. Applicants must pass written tests to verify reading &amp; math skills and electrical &amp; mechanical aptitude.
In order to attract top talent, ATI is currently offering a sign-on bonus of $3,000 for this position (with $1,500 paid at start and $1,500 paid after completion of 6 months).
Essential Functions of This Role:
<ul>
<li>Operate both small and large mobile equipment</li>
<li>Operate cranes using a remote radio control box or in an overhead cab</li>
<li>Work with a team in the various facilities to produce world class plate products. Some tasks require routine interaction with computer interfaces.</li>
<li>Assist and support routine maintenance activities</li>
</ul>
Basic Qualifications
<ul>
<li>High School Diploma or equivalent </li>
</ul>
Preferred Qualifications
<ul>
<li>At least one year of experience in manufacturing, farming, military, or other industrial environment.</li>
<li>Vo-Tech Certificate or Associate Degree in electrical, mechanical or other related curriculum.</li>
</ul>
Successful candidates should also have the ability to:
<ul>
<li>Work shifts, weekends, and overtime in an industrial environment.</li>
<li>Demonstrated ability to work safely as a team member.</li>
<li>Complete a computerized tests to verify reading, math, and problem-solving skills.</li>
</ul>
We thrive when the expectations are great, and the barriers are high. We're solving the world's most difficult challenges through materials science. Our advanced, integrated process technologies and proven performers give us a tremendous competitive advantage. When customers systems need to fly higher, dig deeper, stand stronger, and last longer -- anywhere on, above or below the earth -- ATI is proven to perform.
*It is ATI's policy to not provide immigration sponsorship for any of the company's positions.
ATI and its subsidiary companies will provide equal employment opportunities to all applicants without regard to applicant's race, color, religion, sex, gender, genetic information, national origin, age, veteran status, disability status, or any other status protected be federal or state law. The company will provide reasonable accommodations to allow an applicant to participate in the hiring process if so requested.

Production Worker

<h3>Job Description</h3>
The consumer comes first within the hospitality industry and that is no exception at Elite Strategic Solutions. Our Customer Support Associates help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Support Associate, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers quickly, consulting on products with compassion, or resolving their issues with a smile, the Customer Support Associate’s hospitality will be the difference between their encounter being just average or an exceptional one.
Like the hospitality industry, the primary purpose of the Customer Support Associate is to meet and exceed company sales goals in conjunction with cultivating a long-term relationship with our client’s customers. As a Customer Support Associate, you will discover the value of personal interactions through hospitality providing customers with a customized yet professional experience.
The responsibilities and tasks of the Customer Support Associate consist of:
<ul>
<li>Understanding clients’ products to properly explain services and benefits to consumers and answer any questions so they get what they genuinely need</li>
<li>Keeping a record of customer interactions, processed orders, and service schedules</li>
<li>Taking initiative and demonstrating a “can-do” mindset, meeting challenges head-on no matter how difficult or stressful situations become</li>
<li>Maintaining a positive and professional attitude and exemplifying trustworthiness and hospitality toward consumers and staff</li>
<li>Managing a team of Junior Customer Support Associates</li>
</ul>
We want someone in the Customer Support Associate role whose qualifications include:
<ul>
<li>Minimum of a high school diploma</li>
<li>At least one year in Customer Service Representative/Customer Support Associate roles or hospitality positions such as retail or restaurant</li>
<li>Ability to recognize, apply and explain your product or service knowledge</li>
<li>Dedicate consistent learning and training to master the craft of hospitality to increase customer experience</li>
<li>Be an effective problem solver</li>
<li>Outgoing personality with a passion for helping others</li>
<li>Passion for increasing in-person hospitality skill set to build better relationships</li>
<li>Excellent communications skills</li>
</ul>
As an entry-level position, no matter your skill set or experience in the hospitality field, we will train you to become confident in providing the highest level of customer service possible. If you have a passion for helping others, you will fit in with our company culture. We have created a collaborative environment that encourages all Customer Support Associates to feel that they are growing their personal skill set in communication, hospitality, routine, and confidence while advancing their careers in the process.
 
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Customer Support Associate

<h3>Job Description</h3>
We are seeking a Customer Support Associate to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Bilingual abilities in Spanish are a major plus for the role but are not necessary to apply.
Customer Support Associate Responsibilities:
<ul>
<li>Handle customer inquiries and complaints</li>
<li>Provide information about the products and services</li>
<li>Troubleshoot and resolve product issues and concerns</li>
<li>Document and update customer records based on interactions</li>
<li>Develop and maintain a knowledge base of the evolving products and services  </li>
</ul>
Customer Support Associate ​Qualifications:
<ul>
<li>Previous experience in customer service, sales, or other related fields</li>
<li>Ability to build rapport with clients</li>
<li>Ability to prioritize and multitask</li>
<li>Positive and professional demeanor</li>
<li>Excellent written and verbal communication skills  </li>
</ul>
***This role is set to start within the next two weeks, therefore local candidates are preferred who can begin the interview process as soon as possible***
Candidates with the following skills or experience are encouraged to apply ASAP!
Customer Behavior, Customer Insights, Customer Engagement, Customer Relationship Management, Customer Service Sales, Customer Rep, Customer Service, Customer Care, Customer Relations, Build Customer Relationship, Customer Acquisition, Customer Development, Customer Relationship, Customer Support, Customer Service Manager, Customer Success, Direct Customer Service, Customer Service Associate, Customer Service Representative, Customer Retention, Customer Agent
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<h3>Job Description</h3>
Hiring an Energetic Full-Time Entry-Level Customer Support Associate:
Our company is a culture-forward business management firm where we put our team members first. We pride ourselves on our inclusive business model, welcoming professionals from all walks of life. This diversity within our Customer Support Associate team has enriched our atmosphere and culture. We have a family-like environment, unlike any other company, where we hear all voices and celebrate diversity. We invest in our Customer Support Associates heavily in training and development. We are looking for a like-minded entry-level professional who enjoys connecting with consumers and team members alike. Our Entry-Level Customer Support Associate should have a passion for people, eagerness for success, and drive to deliver the BEST customer experience every time! 
After training, the Entry-Level Customer Support Associate's responsibilities will include:
<ul>
<li>Create daily strategies that effectively work with our client's CRM analyzing data for efficiency and potential profits</li>
<li>Initiate contact with consumers, providing friendly and helpful answers to their product inquiries</li>
<li>Navigate challenging customer questions, maintaining a pleasant and helpful demeanor geared toward solutions and a positive outcome.</li>
<li>Learn our sales techniques, navigating consumer negotiations with high closing rates and customer retention</li>
<li>Create purchase orders and mediate the onboarding with the client and the consumer</li>
<li>Generate new accounts and successfully add them to the CRM with timely responses to all account questions</li>
<li>Eagerly participate in additional training and skills advancement opportunities.</li>
</ul>
Skills we are looking for in our Entry-Level Customer Support Associate:
<ul>
<li>A friendly and good-natured professional who prioritizes positive relationships </li>
<li>Quick and efficient with the ability to manage multiple tasks simultaneously</li>
<li>Top tier communication skills with an outgoing and friendly personality</li>
<li>1-5 years in a customer service role, with success and ease in negotiating and upselling </li>
<li>Thrives in a challenge and stays calm under pressure</li>
</ul>
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