<h3>Job Description</h3>
Job Description
Overview
Seminole Classic Casino pioneered Indian gaming when it opened as the country’s first large stakes bingo hall in 1979, eventually expanding with gaming machines and poker. The landmark casino is now home to over 1,000 state-of-the-art, newest-title slot machines and other local favorites such as Diamond Lottos, Fort Knox, Pirate’s Loot. The gaming leader also offers 24/7 live table game action with games including Blackjack, Baccarat, Spanish 21, Three Card Poker and many more. Seminole Classic Casino also features the Hollywood Hall entertainment pavilion and the Stage Bar, a full-service bar that features live entertainment nightly. Patrons can enjoy the EATstreet dining area with food options such as Soygood, Slice and Mojoe as well as a burger and wing joint named Flying Cow.
Our Commitment to Service: We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.
 
Responsibilities
JOB SUMMARY:
Responsible for assisting the Player’s Club Manager in implementing, coordinating, and managing all Club programs in accordance with company directives. 

ESSENTIAL JOB FUNCTIONS:
May include but are not limited to:
<ul>
<li>Duties will include enrolling members into the Rewards Club, embossing and issuing club cards, transporting supplies and forms and assisting club members with questions, redemptions and special requests</li>
<li>Assist Player’s Club Manager with all Club activities including Club equipment ordering, installations and training. </li>
<li>Responsible for assisting in the overseeing of the interviewing, selection, training, and discipline process of subordinate team members. </li>
<li>Ensure Club Reports and supplies are processed and maintained. </li>
<li>Meet and greet players on the floor at special events and at promotions. </li>
<li>Supervise the Player’s Club booth when other supervisors are unavailable. </li>
<li>Must provide and promote the highest level of customer service and outstanding guest relations. </li>
<li>Will handle Player’s Club promotions and redemptions as applicable.</li>
<li>Act as liaison between guest(s) and management as relates to needs of guest(s) complaints and concerns. </li>
<li>Maintain confidentiality of information and agree to and sign the Seminole Gaming confidentiality agreement.</li>
<li>Responsible for maintaining a clean, safe, and hazard free work environment. </li>
<li>Perform other duties as assigned. </li>
<li>Responsibilities include: interviewing, hiring, training employees; planning, assigning, and directing work</li>
<li>Appraising performance</li>
<li>Rewarding and disciplining employees</li>
<li>Addressing complaints and resolving problems, ensuring compliance with State, gaming and Tribal laws. Direct reports include the Lead Rep and Players Club Reps on their assigned shift. </li>
</ul>
 
Qualifications
High School Diploma or G.E.D. Demonstrated customer service experience and/or training or combination of education and experience. 
<ul>
<li>Players Club Lead experience required</li>
<li>Computer literate and good oral and written English communication skills.</li>
<li> Multi-lingual desirable with good phone etiquette. </li>
<li>Computer skills required </li>
<li>Proficient in general math skills </li>
</ul>
WORK ENVIRONMENT:

<ul>
<li>Must be able to work in a smoking environment</li>
<li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. </li>
<li>The Casino environment is hectic, fast-paced and often crowded and noisy.The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: </li>
</ul>
CLOSING:

<ul>
<li>Credit Check</li>
<li>Criminal Background Check </li>
<li>Drug Screen </li>
</ul>
For a listing of all opportunities at Seminole Gaming, please go to <a href="http://www.gotoworkhappy.com" target="_blank">www.gotoworkhappy.com</a>.



Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). An extremely qualified candidate has been identified to fill this position.

PLAYERS CLUB SUPERVISOR

<h3>Job Description</h3>
Job Description
Closing Date: August 28, 2025 at 4:00 PM
Salary: Depending On Experience (DOE)
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
<ul>
<li>Responsible to meet, greet and welcome patrons upon entry into the casino and provide excellent customer service both personally and through assigned staff.</li>
<li>Provides complimentary items for patrons and assists players club manager with CIP arrangements.</li>
<li>Coordinates activities of players club on assigned shift and prepares schedules for staff, ensuring proper staff coverage based on a 24 hour schedule per the players club manager's guidance.</li>
<li>Provides staff with regular updates regarding enterprise promotions, events, police and procedures and news.</li>
<li>Communicates effectively with upper level management as well as subordinates concerning customer response and fluidity within the department.</li>
<li>Completes casino paperwork dealing with ticket redemptions, number and output of Club cards, etc.</li>
<li>Reviews staff paperwork for accuracy and completeness.</li>
<li>Creates and maintains accurate reports both daily and monthly for manager.</li>
<li>Recruits new patrons to join Players Club, which entails both floor and booth coverage. </li>
<li>Responsible for overall enrollment processes and assignments dealing with day to day tracking, groups and promotional efforts.</li>
<li>Provides input for improvements dealing with motivation, morale, and internal concerns within the department.</li>
<li>Solves customer disputes in a professional manner to enterprise guidelines. </li>
<li>Ability to provide necessary updates in the player development system for patrons and managers.</li>
<li>Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.</li>
<li>Performs other special projects and duties as assigned.</li>
</ul>
SUPERVISOR RESPONSIBILITIES
Directly supervises multiple players club representatives. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems;
EDUCATION and/or EXPERIENCE
<ol>
<li>High school diploma or GED and two(2) years customer relations/services background and/or two(2) years prior supervisory experience. </li>
<li>Prior industry experience preferred.</li>
<li>Ability to successfully communicate and demonstrate exceptional organizational skills. </li>
<li>Must possess an outgoing attitude and enjoy working closely with the general public.</li>
<li>Ability to train and develop employees as well as encourage recognition with staff.</li>
<li>Ability to solve problems and comply with all department policies and procedures.</li>
<li>Ability to handle groups, oversee special recognition to patrons during the day while in casino as well adjust information for customers.</li>
<li>Must possess excellent customer service skills, strong telephone etiquette, a self-starter with the ability to follow-up and complete tasking a timely manner with minimum supervision.</li>
<li>Ability to establish and maintain effective working relationships as well as to gain the cooperation of patrons, employees and fellow staff members.</li>
<li>Strong interpersonal and communications skills.</li>
<li>This position must have, or an ability to acquire within one year, an in-depth knowledge and through understanding of the Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities, such as the following; National Indian Gaming Commission(NIGC), Minimum Internal Controls Standard (MICS), Gila River Gaming Commission-Rule9-Accounting and Internal Controls,-Rule 2-Governing Licensee Compliance and Enforcement, U.S. Treasury Bank Secrecy Act &amp; U.A. Patriot Act of 2001 (with regard to Title 31 and suspicious activity reports pertaining to Casino activity), State Gaming Compact Between Gila River Indian Community/State of Arizona, Gila River Indian Community-Tribal Gaming Ordinance, GRGE gaming internal controls standards which includes Enterprise and Departmental policies and procedures.</li>
</ol>
Important Notes
As a condition of employment, all new hires must pass the following:
Pre-employment Alcohol/Drug Test. This drug test includes the normal seven-panel test, but excludes marijuana for non-safety sensitive positions.
Background check. Applicants who have felonies, warrants, outstanding tickets, shoplifting or theft convictions will be ineligible for employment.

Players Club Supervisor (Internal & GRIC Members Only)

<h3>Job Description</h3>
Job Description
Overview
POSITION SUMMARY:
Council Oak Steak &amp; Seafood is part of the Hard Rock International brand. With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company’s two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit <a href="http://www.hardrock.com" target="_blank">www.hardrock.com</a>. 
 
Responsibilities
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all-inclusive for this position)
The Chef is responsible for directing and managing the day-to-day kitchen operations and supporting staff in daily functions. Our ideal candidate is a proven empathetic leader, passionate about food and developing teams with experience in high-volume and high-pressure environments. They will understand the importance of training to ensure high-quality food preparation and hygiene standards and be responsible for communication and motivating kitchen staff in a safe and sanitized environment. This is an opportunity for the right Chef to join the Council Oak Steak &amp;Seafood Bristol team and embrace the culture of fine dining in a unique atmosphere while encompassing the brand mission, values, and high-quality standards.
<ul>
<li>Creates an atmosphere that induces guests to make Hard Rock Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.</li>
<li>Hires, trains, motivates, evaluates, and supervises staff in order to ensure that employees receive adequate guidance and resources to accomplish established objectives.</li>
<li>Understands vision and department objectives, standards, guidelines, and budget to achieve effective supervision of the department.</li>
</ul>
<ul>
<li>Lead, direct, and manage BOH operations. Maintain regular presence throughout the department.</li>
<li>Supervise and participate in the production and plating of food service areas to maintain the best quality food style possible.</li>
<li>Provide direction for menu and recipe development and execute consistent, high quality food presentation.</li>
<li>Effectively control costs of food and related purchases in alignment with budgeted expectations.</li>
<li>Communicate and coordinate regularly with the General Manager and others as needed.</li>
<li>Participate in bi-monthly inventories. Recommend appropriate actions based on results of inventory reporting.</li>
<li>Support standards for purchasing, receiving, and storage of food, supplies, and equipment.</li>
<li>Ensure the proper handling, maintenance, and storage of all department equipment.</li>
<li>Maintain the highest standards of brand, local health, safety, and food preparation hygiene requirements.</li>
<li>Conduct training on food knowledge and menu composition as needed. </li>
<li>Manage relationships with vendors. </li>
<li>Create and develop goals and operational strategies for the operations that are aligned with the company brand standards.</li>
<li>Communicate and ensure staff accountability.</li>
<li>Review weekly forecasts and planning of cost expenditures and monitor actual sales, revenues, and expenses, food costs, and budgets.</li>
<li>Establishes and maintains training and development procedures to ensure superior guest service standards are achieved.</li>
<li>Plans menus considering marketing conditions, popularity of various dishes, recent menus, and religious or other holidays.</li>
<li>Checks methods of food preparation and cooking, sizes of portions, and garnishing of foods by tasting.</li>
<li>Responsible for storage of food items to ensure quality of food and compliance with health requirements. Actively involved with purchasing department to ensure high quality of food products. </li>
<li>Consults with catering sales manager and clients to create, adapt, and tailor special menu.</li>
<li>Responsible for tracking food cost variances and adjusting such prices to food items that will result in net profit.</li>
<li>Required to meet budgetary guidelines for food cost, labor cost and miscellaneous costs.</li>
<li>Attend and participate in meetings, completing follow-up as assigned.</li>
<li>Other duties as assigned.</li>
</ul>
 
Qualifications
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)

This knowledge and these abilities are typically acquired through the completion of a high school diploma or equivalent, as well as a degree from a certified food service program, apprenticeship, culinary school, or equivalent. Previous supervisory experience required and 5 years’ experience as Chef in a fine-dining establishment with sizeable conference and banqueting facilities.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
<ul>
<li>Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations.</li>
<li>Must successfully pass background check.</li>
<li>Must successfully pass drug screening.</li>
<li>Must be at least twenty-one (21) years of age.</li>
<li>Prior experience opening new properties/outlets strongly preferred.</li>
</ul>
KNOWLEDGE OF:
<ul>
<li>Pertinent federal, state, and local laws, codes, and regulations.</li>
<li>All applicable health, sanitation, and licensing ordinances.</li>
<li>Food products, standard recipes, and proper preparation.</li>
<li>Computer programs and applications.</li>
<li>Standard safety and sanitation practices for food and beverage service.</li>
<li>Complete understanding of kitchen operations.</li>
<li>Demonstrated organizational skills, budgeting experience and full understanding of financials.</li>
</ul>
ABILITY TO:
<ul>
<li>Use all tools associated with the position including but not limited to knives, slicers, and choppers.</li>
<li>Review and comprehend recipes and other necessary documentation.</li>
<li>Inspect quality of all food items.</li>
<li>Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.</li>
<li>Routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.</li>
<li>Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Observe and direct actions of subordinates.</li>
<li>Participate in the development and administration of goals, objectives, and procedures. </li>
<li>Be flexible to work varying shifts and time schedules as needed.</li>
<li>This position spends time on the Casino floor, and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume. This position is also subject to varying extreme heat and cold.</li>
</ul>

CHEF - COUNCIL OAK STEAKHOUSE

<h3>Job Description</h3>
Job DescriptionCompany Description 
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description 
Position Summary
Safeguard the assets of the company and assist in providing safety to our guests and Team Members. Under general supervision, observe gaming and operational areas using video surveillance systems to ensure laws, policies and procedures are being followed and maintained.
Duties and Responsibilities
<ol>
<li>Adhere to guest service requirement listed above.</li>
<li>Adhere to the core value requirement listed above.</li>
<li>Adhere to department and property policies and procedures.</li>
<li>Operates and maintains electronic surveillance equipment.&nbsp;</li>
<li>Observes and reports any and all gaming violations and/or thefts of Kansas City’s property.</li>
<li>Conducts surveillance of areas, guests, and team members to safeguard the assets of the company.&nbsp;</li>
<li>Conducts investigations as directed by the manager of surveillance.&nbsp;&nbsp;&nbsp;&nbsp;</li>
<li>Job tasks must be finished in a timely manner according to department standards.</li>
<li>Perform other duties as assigned by management.</li>
</ol>
Qualifications 
Required Knowledge and Skills
<ul>
<li>Must have successfully completed the Surveillance basic training program.</li>
<li>Must have excellent telecommunications and report writing skills.&nbsp;</li>
<li>Able to accurately type reports, use keypads, keyboards and mouse for long periods of time and operate mechanical controls.&nbsp;</li>
<li>Able to view monitors for extended periods of time and be able to discern color.&nbsp;&nbsp;</li>
<li>Able to react quickly and accurately under demanding high stress conditions.&nbsp;</li>
<li>Be willing to work constantly changing schedules to adjust to fluctuating business demands, this includes all shifts, evenings, weekends and holidays.&nbsp;</li>
</ul>
 Additional Information 
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Surveillance Agent

<h3>Job Description</h3>
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES 
The following and other duties may be assigned as necessary:
• Performs all duties in accordance with governmental laws and regulations, Gaming Commission regulations, as well as company and departmental policies and procedures, within the framework and intent of Jamul Casino’s Mission Statement and Service Commitment.
• Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Responsible for supporting compliance to departmental budgets by monitoring staffing levels and labor hours, and effectively coordinating lunches, breaks, and shift changes. 
• Enthusiastically supports, actively promotes, and demonstrates exceptional guest service in accordance with department and company standards and programs. Ensures guest service standards are followed by all team members and addresses issues as they arise. 
• Assists in acquisition of new players through the continuous promotion of the Sweetwater Rewards card program and the special benefits of card membership.
• Effectively resolves guest complaints within scope of authority.
• Responsible for ensuring compliance with all regulatory compliance within areas of responsibilities and reporting potential issues to management.
• Ensures all staff are trained and follow Title 31 federal regulations procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures. 
• Maintains working knowledge of all Guest Services cash and club processes, systems, and applications. May perform the duties of Guest Services Cashier or Support Cashier in the absence of staff or as business requires.
• Maintains strict confidentiality in all departmental and company matters.
• Performs other duties as assigned. 
QUALIFICATION REQUIREMENTS 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
• High school diploma/GED required; minimum two years of guest service and cash handling experience
• 1+ years of supervisory experience preferred
• Must be proficient in computer knowledge to include keyboarding skills, all Microsoft Office applications, email usage, and database, spreadsheets, and word processing software. 
• Must have excellent verbal and written communication skills.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
SUPERVISORY RESPONSIBILITIES
This job includes supervisory responsibilities.
• Manages work procedures and expedites workflow.
• Provides coaching and counseling to team members.
LANGUAGE SKILLS 
Ability to read and interpret documents In English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.
MATHEMATICAL SKILLS 
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Must be able to efficiently and accurately count money and gaming chips and make a change. Possess the ability to operate an adding machine and have basic computer skills.
REASONING ABILITY 
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
Team member must be able to qualify for licenses and permits required by federal, state and local regulations.
Must successfully complete TIPS training.
PHYSICAL DEMANDS 
The physical demands described here represent those that must be met by a team member to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The team member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
The team member must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
WORK ENVIRONMENT
The work environment characteristics described here represent what a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud. Team member will be exposed to an environment containing unrestricted secondhand tobacco smoke.

Guest Services Supervisor

<h3>Job Description</h3>
Job Description
At St Jo Frontier, everyone knows your game. We are a personable and friendly company that connects with our customers and employees. With exciting gaming action, enticing promotions, casual dining, and impeccable service, fun and excitement are never far away. St Jo Frontier is a favorite of locals and visitors alike.
This position is responsible for directing the duties of Security personnel on a shift-by-shift basis. Responsible for the overall safety and security of company assets and personnel. This position's schedule is the evening shift.
ESSENTIAL DUTIES AND RESPONSIBILITIES
<ol>
<li>Safeguards the assets of the company.</li>
<li>Implements security department policies and procedures as directed by the Safety and Security Manager.</li>
<li>Supervises all personnel assigned to the Safety/Security Department for the protection of guests, employees, and property on a shift basis.</li>
<li>Plans and schedules security activities for a shift.</li>
<li>Conducts follow-up investigations on reported incidents as directed.</li>
<li>Ensures all reportable incidents are completely documented, entered in the database, and accounted for.</li>
<li>Investigate employee fraud against the property and customers as directed.</li>
<li>Investigate accident reports as directed.</li>
<li>Any reasonable request made by Management.</li>
<li>Ensure department uniform, appearance, and grooming standards are followed and maintained.</li>
<li>Meet attendance guidelines of the job and adhere to regulatory, departmental, and company policies.</li>
<li>Keep work areas clean and free of safety hazards, debris, and litter.</li>
<li>Perform all job functions in a safe and responsible manner.</li>
</ol>
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
All Employees must be knowledgeable of all Company policies and procedures, including fire and safety regulations. 
EDUCATION and/or EXPERIENCE: High school diploma or equivalent required. 
SKILLS AND ABILITIES: 
<ul>
<li>Must possess strong interpersonal and communication skills. </li>
<li>Must be physically able to stand and walk for long periods of time regardless of weather conditions. </li>
<li>Must have broad knowledge of casino rules, regulations, and procedures, with strong organizational, communication, and leadership skills. </li>
<li>Must be able to effectively communicate in English.</li>
<li>Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. </li>
<li>Must have Microsoft Office experience and basic computer skills and basic computer skills.</li>
</ul>
CERTIFICATES, LICENSES, REGISTRATIONS: Must be able to obtain and maintain a Missouri Gaming Commission License. 
EMPLOYEE BENEFITS INCLUDE: 
<ul>
<li>All rest and meal breaks are paid!</li>
<li>Employee meals are provided when working!</li>
<li>Paid Time Off (PTO) earned each pay period for Full-Time Team Members.</li>
<li>Paid Holidays for Full-Time Team Members</li>
<li>Medical, Dental, Vision, and Virtual Doctor Visits for Full-Time Team Members</li>
<li>401(k) with Company Match</li>
<li>Free $25K Life Insurance for Full-Time Team Members</li>
<li>Optional Coverages you can buy: Short- and Long-Term Disability, Additional Life Insurance, Accident Insurance, Critical Illness Insurance</li>
<li>Free Employee Assistance Plan, including free legal guidance, counseling sessions, and more.</li>
<li>Employee Discounts, Team Celebrations, Awards, and more...</li>
</ul>
DISCLAIMER: This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employee benefits may vary by location, position, length of service, and employment status. Final candidates will be required to complete a drug test and background check. Many positions will require a state gaming license. Affinity Gaming is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
#ZRHSJ

Security Shift Supervisor

<h3>Job Description</h3>
Job Description
Position Title: Kiosk Attendant
Reports To: Cage/Main Bank Manager, Supervisor
Supervises: N/A
Summary of Position
Main Bank G&amp;D attendant performs and records cash transactions and maintenance upkeep for all CAION Redemption Machines to support casino gaming operations.
Key Responsibilities and Performance/Behaviors

<ul>
<li>Ability</li>
</ul>
<ul>
<li>Can explain and demonstrate Hospitality Behaviors and Performance Standards.</li>
<li>Understands where to get the information needed to complete tasks to standard.</li>
<li>Can explain and demonstrate technical skills used to complete tasks to standard.</li>
<li>Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.</li>
<li>Understands how to take ownership of problems and solve them when solutions may not be available.</li>
<li>Can explain how to request help from others when needed to complete task or goal.</li>
<li>Has complete knowledge and can tell others of IMGR&amp;C products and services.</li>
<li>Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.</li>
</ul>
<ul>
<li>Performance</li>
</ul>
<ul>
<li>Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.</li>
<li>Responds to obstacles; finds new ways to reach desired end results.</li>
<li>In absence of guidance, acts and takes charge to respond to guest or internal customer needs.</li>
<li>Responds to change by quickly applying talent and skills in a positive way to succeed.</li>
<li>Supports achievement of Quality Goal; “Do it right the first time.”</li>
<li>Acts to protect and preserve property of IMGR&amp;C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.</li>
<li>Makes suggestions to improve performance.</li>
</ul>
<ul>
<li>Behavior</li>
</ul>
<ul>
<li>Behavior meets IMGR&amp;C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).</li>
<li>Approaches all activities with enthusiasm and encourages enthusiasm from others.</li>
<li>Chooses a positive approach in all situations.</li>
<li>Respects individuality of others; continues to communicate in order to work together.</li>
<li>Speaks positively about guests, other team members and our business in all situations on and off property.</li>
<li>Treats other with respect in all situations.</li>
</ul>
<ul>
<li>Service</li>
</ul>
<ul>
<li>Serves others.</li>
<li>Identifies and can communicate needs of guests and others.</li>
<li>Takes quick action to serve others in a way that meets/exceeds their needs.</li>
<li>Identifies ways to improve individual or team’s service to others.</li>
<li>Provides service outside job responsibilities if needed to help resort succeed.</li>
<li>Takes ownership of guest problem(s) until it is solved.</li>
</ul>
<ul>
<li>Professionalism</li>
</ul>
<ul>
<li>Meets IMGR&amp;C Appearance standards.</li>
<li>Professionally supports IMGR&amp;C reputation and image in all situations, on and off property.</li>
</ul>
<ul>
<li>Attendance</li>
</ul>
<ul>
<li>Meets IMG&amp;C policy for attendance.</li>
<li>Informs supervisor of future absence as far in advance as possible.</li>
<li>Required to work all Marketing Special Events and Concerts.</li>
</ul>
<ul>
<li>Communication</li>
</ul>
<ul>
<li>Provides information others need to succeed, in time for them to use it.</li>
<li>Shares with next shift the information needed for them to succeed.</li>
<li>Listens to others without interruption; acts on their feedback when possible.</li>
<li>Asks questions to better understand expectations of others.</li>
<li>Reports all guest complaints and compliments to Supervisor or Manager.</li>
<li>Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&amp;C standards.</li>
</ul>
<ul>
<li>Team Work</li>
</ul>
<ul>
<li>Puts Success of team ahead of personal success.</li>
<li>Helps other team members succeed without being asked.</li>
<li>Takes action to resolve conflict between individuals.</li>
<li>Helps other departments achieve success.</li>
<li>Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.</li>
<li>Does whatever is necessary to help department and resort success.</li>
<li>Contributes ideas that support progress and success at shift, team and departmental meetings.</li>
</ul>

<ol>
<li>Essential Duties and Responsibilities include the following and are subject to change at management’s discretion:</li>
</ol>
<ul>
<li>Responsible for maintenance, upkeep of CAJON Redemption Machines</li>
<li>Maintains Cage and Main Bank accountability and related documents and safeguards for numerically controlled documentation and supply inventory, reconciliation.</li>
<li>Verifies currency of$20.00 and higher for authenticity.</li>
<li>Ensures completion of all required forms.</li>
<li>Reconciles and refills all CAJON Redemption machines at the end of shift</li>
<li>Responsible for maintaining the redemption machines with appropriate fill levels.</li>
<li>Adheres to all regulatory, departmental and casino policies and procedures and to the casino Internal Control Structure.</li>
<li>Obtain and maintain a gaming license</li>
</ul>
<ol>
<li>Supervisory Responsibilities</li>
<li>Education and/or Experience Requirements</li>
</ol>
 Meets IMGR&amp;C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
<ul>
<li>High School diploma or GED or a minimum of one-year job related experience and/or training; or equivalent combination of education and experience may be substituted. Must be 21 years of age or older.</li>
</ul>
<ol>
<li>Physical Demands</li>
</ol>
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.
While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours.
<ol>
<li>Work Environment</li>
</ol>
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.
The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.
Approvals:
Date: _______________________
____________________________________
 Team Member Signature

IMG KIOSK ATTENDANT

<h3>Job Description</h3>
Job Description
Summary: Responsible for tracking, organizing, and managing all IT hardware and software assets across the resort and casino property. Ensures accurate inventory, coordinates equipment deployment and recovery, and maintains compliance with licensing and procurement standards. Supports smooth IT operations in guest-facing and back-of-house environments by ensuring timely asset availability and lifecycle management.
Responsibilities:
<ul>
<li>Works closely with the IT Director of Operation Support, the Customer Service Manager, and IT Leadership Teams to assist in the selection, acquisition, and storage of hardware, software, and technical services focusing on vendor contracts to ensure terms and conditions are adhered to with respect to purchasing equipment and software, their licensing requirements and the renewal of agreements. </li>
<li>Effectively manages the contractual relationship with various vendors and service providers. Effectively acts as a liaison between the IT service provider and the Nation. </li>
<li>Consistently monitors vendor contracts to ensure that terms and conditions are adhered to with respect to Licensing requirements and the renewal of agreements. Effectively supports multiple contracts or complex agreements.</li>
<li>Participates in the budget process; makes recommendations based upon the needs of the organization. Ensures budget is adhered to. Participates in the negotiation of all contracts; assists in renegotiation if contract needs to be amended to meet the needs of the organization.</li>
<li>Develops and maintains policies and procedures for contract and licensing review, approval flow within the IT department, and how procedures interface between Legal and operating areas.</li>
</ul>
<ul>
<li>Maintains accurate and detailed records of the disposition of all IT hardware assets and software licensing throughout its useful lifespan including items on order, items received from vendors, items received from internal entities, hardware items in inventory, software libraries, equipment deployed, and obsolete equipment that has been decommissioned or destroyed.</li>
<li>Manages the shipping and receiving of IT hardware from vendors, IT Team Members, IT Management, Oneida Nation Membership and various internal entities while maintaining accurate shipping and receiving logs of all IT hardware.</li>
<li>Efficiently manages inventory and storerooms, ensuring equipment and records are securely stored in a logical well-ordered fashion allowing for efficient retrieval at the request of IT team members and related management. Identifies resources that must be kept "in stock" for immediate disbursement. Ensures that appropriate asset tagging is applied to all equipment, and that a correlation is made where appropriate between external serial numbers and internal or electronic identifiers.</li>
<li>Coordinates and conducts transport of equipment to off-site storage, long-term storage, and decommissioned equipment repositories. Maintains records of all equipment transfers as well as a current inventory of materials at all facilities. The IT Inventory Specialist is responsible for compliance with OIN vehicle usage certifications and procedures.</li>
</ul>
<ul>
<li>Manages IT asset disposal when equipment is deemed to be obsolete, non-functional, or with no capacity for reuse. Oversees and accurately records the transfer of decommissioned equipment for the appropriate method of disposal as determined by governmental and internal standards and procedures. Keeps and maintains all written and electronic records relating to IT assets, including a detailed inventory of physical equipment, software licensing, purchase and maintenance contracts, warranty information, vendor contact data, and Purchase Orders awaiting delivery or completed.</li>
</ul>
<ul>
<li>Expedites warranty repairs by building a solid relationship and rapport with all hardware and software vendors. Tracks the RMA process until equipment is serviced and returned. Updates all affected inventory records and returns equipment into stock. </li>
<li>Receives all purchase inquiries for IT equipment or software, completes Purchase Requisition, researches and attaches appropriate documentation, obtains the necessary signatures, and submits for processing according to procedure while working closely with purchasing teams. </li>
<li>Maintains an organized IT Asset Management system that is fully documented and easily utilized by other IT personnel. Access to all information must be fully accessible in short order by authorized personnel without the direct intervention of the Inventory Specialist.</li>
</ul>
<ul>
<li>Performs special projects as requested by the IT Director of Operation Support, the Customer Service Manager, and IT Leadership Teams as needed.</li>
</ul>
 
Minimum Qualifications:
<ul>
<li>A Bachelor degree in Business Administration, Information Systems or other related field, or equivalent experience of 4 years working in an IT environment. </li>
</ul>
<ul>
<li>Experience with Inventory Management Systems required. </li>
<li>Demonstrated experience working with gaming and/or hospitality systems.</li>
<li>Must be able to learn and use new systems, tools, and software and hardware effectively.</li>
<li>Good organizational, verbal, and written communication skills. Ability to perform well in a fast-paced environment and meet deadlines is essential.</li>
<li>Must be able to project a professional, positive, calm demeanor, while executing the essential duties of the position.</li>
<li>Proven ability to work effectively within a technical environment.</li>
<li>Must be detail-oriented and have excellent professional communication skills as this position deals with all levels of management as well as outside vendors.</li>
<li>Ability to handle multiple assignments efficiently and effectively with minimal supervision.</li>
</ul>
<ul>
<li>Ability to maintain confidentiality and assist with maintenance and revision of applicable protocols.</li>
</ul>
<ul>
<li>Must be able to work independently or as part of a team.</li>
</ul>
<ul>
<li>This position requires physical dexterity and the ability to lift up to 75 lbs. </li>
</ul>
<ul>
<li>Expected to be on call 24/7.</li>
</ul>
 Job Posted by ApplicantPro

IT Asset Lifecycle Specialist

<h3>Job Description</h3>
Job Description
JOIN A WINNING TEAM!
Are you looking for an exciting and fulfilling career opportunity? Join us at Grand Traverse Resort &amp; Casinos and start a career that will provide you with rewarding opportunities and unforgettable experiences. Our mission is to provide economic stability for the Grand Traverse Band of Ottawa &amp; Chippewa Indians, by emphasizing on our core values of Fun, Integrity, Communication, and Teamwork.
As part of our team, full and part time employees will enjoy the following benefits and perks: 
<ul>
<li>One FREE meal per shift</li>
<li>401K with match (after 1 year) plus weekly contributions</li>
<li>Weekly Pay Days and Daily Pay Available</li>
<li>Paid Time Off (PTO), Paid Holidays &amp; Jury Pay</li>
<li>Voluntary Vision</li>
<li>Voluntary AFLAC Plans Available</li>
<li>Employee Referral Program</li>
<li>Gas Discounts at our Markets</li>
<li>Cannabis Store Discounts</li>
<li>Giftshop and Food Discounts</li>
<li>Employee appreciation events and prizes</li>
</ul>
In addition, full time employees are eligible for the following: 
<ul>
<li>Competitive Medical, Dental, Prescription Plans</li>
<li>Paid Bereavement </li>
<li>Life Insurance Coverage</li>
<li>Voluntary Short and Long Term Disability Coverage</li>
<li>Voluntary AFLAC Plans Available</li>
</ul>
Seasonal employees contact the Benefits Department for eligible benefits and perks!!
We look forward to having you join our team and being a part of our mission.
SUMMARY
It is the beverage server’s responsibility to create an enjoyable experience that far exceeds the guest’s expectations. The goal is to provide the guest with positive, prompt, professional, friendly beverage service to generate repeat business. Position requires working in a fast-paced exciting environment. 
ESSENTIAL JOB FUNCTIONS
<ul>
<li>Provide high quality guest service by welcoming and greeting guests with a positive, professional attitude </li>
<li>Provide beverage service in a timely manner</li>
<li>Use suggestive selling; always serve bar beverages responsibly, and within legal guidelines</li>
<li>Work safely and efficiently utilizing equipment, techniques and products</li>
<li>Accurately accounts and reconciles revenue</li>
<li>Perform all side work duties, which may include opening, on-going, and closing duties </li>
<li>Communicate with supervisor and team members regarding shift activities, problems and product concerns</li>
<li>Remain updated on current casino and department promotions</li>
<li>Maintain sanitation, safety, security, and personnel policy standards at all times</li>
<li>Follow security and surveillance protocol when necessary </li>
<li>Assist bartender and supervisor as needed</li>
<li>Perform additional duties as assigned by supervisor or manager </li>
<li>Willingness to cross-train and provide support in related areas of operations</li>
<li>Other related duties as assigned</li>
</ul>
OTHER NECESSARY SKILLS AND ABILITIES
<ul>
<li>Must have excellent guest service and communication skills, both verbal and written </li>
<li>Must be a team player with a positive attitude</li>
<li>Must be highly motivated, organized and able to multiple task </li>
<li>Must have excellent organizational skills and be able to follow instructions and procedures. </li>
<li>Must be able to respond in a positive manner to supervisory directions and guidance. Also be able to accept constructive criticisms in order to grow and learn new, updated information </li>
<li>Must be a team player. Participate in cross-training for other positions in front/ back of the house as directed by supervisor or management. Required to attend on-going training sessions and staff meetings </li>
<li>Use Tip training for verifying, monitoring, and intervention purposes</li>
</ul>
EDUCATION / EXPERIENCE 
Must be 18 years of age or older. Experience in hospitality industry preferred. 
Customer service skills and experience is a plus. Must be knowledgeable of Michigan Liquor Control Commission Laws.
SUPERVISORY RESPONSIBILITIES
NA
EQUIPMENT TO BE USED
Equipment to be used but not limited to the following: Micros, calculator, BIB Soda System, Bag-in-box Beverage System, CO 2 tanks, blenders, liquor guns, and beer taps etc.
TYPICAL PHYSICAL DEMANDS
May be required to lift up to 40 lbs. 
Must be able to stand or walk for entire shift
Must be able to reach, bend, stretch, kneel, crawl, lift and carry 
Must have exceptional grooming habits and manners 
TYPICAL MENTAL DEMANDS
Must be able to effectively handle stressful and compromising situations while remaining focused and professional and at times must be able to make decisions on your own
Must be able to work in a fast paced, stressful atmosphere, having the ability to deal with difficult situations/people without losing perspective
Must be able to work productively under strict time restraints 
WORKING CONDITIONS
Must be able and willing to work in a crowded, loud, smoking environment 
Must be able to handle being under constant surveillance
May be required to work in small, enclosed spaces
Must practice all safety policies, procedures and standards as set by OSHA and Health Dept. 
Must be in work station @ scheduled time and in proper uniform
Must be able to work days, evenings, graveyard, weekends, holidays and special events etc.
COMMENTS
Native American and Tribal Preference will apply
Must be able to pass a background investigation and a drug urinalysis as a condition of employment 
Must be able to work flexible hours and to take on additional responsibilities when asked
Must adhere to company policies regarding strict confidentiality
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered as equivalents in lieu of stated minimums require prior approval of the Director of Human Resources.

TCCH BEVERAGE SERVER

<h3>Job Description</h3>
Job Description
Drop Team Member
Job Description &amp; Core Responsibilities
 
Department: Drop Team 
Reports To: BSA Compliance/Drop Team Manager 
 FLSA Status: Non-Exempt
 Pay Grade Grade 2
 Starting Wage: $15.00 - $16.71 Gaming Class Compact/Gaming License Required
 Application Deadline: September 1st, 2025
Shifts Available: Saturday and Sunday 6:00 a.m. - 4:00 p.m.
 
Position Summary:
The Drop Team members are responsible for the collecting and counting of casino funds, in a safe manner, to provide revenue numbers and replenish inventory levels while adhering to company policies, regulatory compliance, and mandates of confidentiality. 
Core Duties and Responsibilities:
The Drop Team Member is responsible for the following duties: 
<ul>
<li>Ensure safety by wearing proper protective safety equipment, using correct lifting procedures, and keeping your environment clean.</li>
<li>Follow correct procedures and key policies for all revenue drops.</li>
<li>Extract bill acceptors from machines throughout the casino by using verification cards and replacing them with an empty bill acceptor. </li>
<li>Apply knowledge of casino chips to count and tray the poker revenue, record the totals, and prepare the proper paperwork. </li>
<li>Count blackjack revenue by opening each box, sorting and counting and bundling the currency. </li>
<li>Prepare Master Game Sheets. </li>
<li>Set up computer for daily currency drop. </li>
<li>Count currency revenue by entering the bill acceptor number into computer as you count each box and verifying totals with CDS computer. Count and bundle currency. </li>
<li>Apply knowledge of counting machines for minor repairs and cleaning daily and to ensure that they work.</li>
<li>Ensure accuracy of all revenue counts and verify with the vault clerk.</li>
<li>Maintain a positive working relationships with employees and management.</li>
<li>Perform duties in an independent and efficient manner making the most effective use of time and resources.</li>
<li>Apply knowledge of company policies and regulatory compliance requirements.</li>
<li>Maintain communication and attend all required meetings and trainings.</li>
</ul>
Competencies: 
<ul>
<li>Meets the company’s guest service standards.</li>
<li>Demonstrates teamwork/gets along well with co-workers.</li>
<li>Is reliable and dependable.</li>
<li>Demonstrates strong communication skills.</li>
<li>Follows company and departmental policies and procedures.</li>
<li>Demonstrates a positive attitude.</li>
<li>Responds well to constructive criticism.</li>
</ul>
Qualifications – Education and Experience:
 Minimum Qualifications:
<ul>
<li>Able to pass criminal background check.</li>
<li>Legible handwriting.</li>
<li>Basic math. </li>
</ul>
Preferred Qualifications:
<ul>
<li>Computer skills</li>
<li>Organizational Skills</li>
<li>Interpersonal and listening skills</li>
<li>Works well under stress</li>
<li>Conflict resolutions skills</li>
<li>Self-motivated</li>
<li>Responsible</li>
<li>Team player</li>
<li>Flexible </li>
</ul>
 
Work Environment:
The work environment is fast-paced and requires overall good mental and physical health. 
Physical Demands:
Job-specific abilities and requirements include: 
Ability to perform repetitive wrist movement with keys, guiding motorized carts that weigh 800 to 1200 lbs., long periods of sitting, walking, stooping, bending, and crawling in confined areas. Extensive computer use is required. Must have the ability to tolerate various scents, noises, and bright lights. Preference: It is the policy of the Bois Forte Band, pursuant to tribal and federal law, to give preference to qualified Native Americans in hiring, promotion, and departmental transfers. Preference will be extended to members of the Bois Forte Band, members of other federally recognized tribes and to status Natives born in Canada.

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