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<h3>Job Description</h3>
Job Description
IT Support Specialist 1
***Onsite in Kalispell MT***
We're looking for a detail-oriented, tech-savvy professional to join our team as an IT Support Specialist. In this role, you'll be the first line of defense for all technical issues—providing hands-on and remote support, maintaining hardware, managing user accounts, and ensuring exceptional service for all staff.
What You’ll Do:
<ul>
<li>
Troubleshoot and resolve hardware/software issues
</li>
<li>
Respond to service desk requests and escalate when needed
</li>
<li>
Set up and maintain desktop systems and user accounts
</li>
<li>
Keep accurate documentation and inventory of hardware
</li>
<li>
Support AV setups for meetings and events
</li>
</ul>
What We’re Looking For:
<ul>
<li>
2+ years of IT support experience or a degree in a related field
</li>
<li>
Strong problem-solving and customer service skills
</li>
<li>
Knowledge of Windows 10/11, Office 365, Active Directory, and basic networking
</li>
<li>
Willingness to travel to branch locations and be on-call as needed
</li>
<li>
Certifications like CompTIA A+ or Network+ are a plus (or willingness to earn them)
</li>
</ul>
If you're motivated, adaptable, and ready to be part of a collaborative IT team, we’d love to hear from you!
An Equal Opportunity Employer committed to diversity in the workplace. We celebrate the unique contributions that each team member brings to our organization.
Please reach out for additional info. I have over 100+ roles open daily! Please add me on Linked in.
---No Third Parties---
Michael Sardella| Liberty Personnel Services, Inc.
300 Conshohocken State Rd., Suite 750, West Conshohocken, PA 19428
<a href="http://www.libertyjobs.com" target="_blank">www.libertyjobs.com</a>
#itsupport
#midsenior
#windows
#kalispell
#libertyjobs

IT Support Specialist 1

<h3>Job Description</h3>
Job Description
SUMMARY 

Bering Straits Professional Services (BSPS), a company within the BSNC family is currently seeking a qualified Tier II Helpdesk/Technical Support Specialist for a contract in Boyers, PA. The Computer Support Specialist - Journeyman will work with our government client at their service desk. This is a full-time position in which the ideal candidate will work with other Helpdesk team members to provide customer support to the government user community 
The Service Desk provides on-site support for OPM’s enterprise IT environment, including all user endpoints and associated business productivity devices. Support shall be available on-site from 6:00 AM to 5:00 PM, five (5) days per week and the ideal candidate will work on a shift that supports this.
To deliver these services, the contractor shall provide on-site technical support services under the direction and oversight of the client. All Service Desk operations shall be subject to Government review, guidance, and final approval. The Government retains the authority to prioritize incidents, escalate service requests, assign tasks, and redirect contractor personnel as needed.
Applicants will be contacted via phone or email within ten (10) business days of submittal. 
ESSENTIAL DUTIES &amp; RESPONSIBILITIES
The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. 
The Service Desk shall serve as the initial point of contact for all IT service requests, either resolving the request or coordinating the response with other third-party providers or designated OPM staff. The Government shall retain authority over ticket triage processes, escalation paths, and assignment of service priorities.
Technical support services include identifying,
<ul>
<ul>
<li>analyzing, and resolving hardware and software-related issues, including but not limited to:</li>
<li>password resets,</li>
<li>troubleshooting,</li>
<li>fault isolation,</li>
<li>problem management,</li>
<li>hardware/software evaluation,</li>
<li>testing,</li>
<li>installation,</li>
<li>root cause analysis,</li>
<li>hardware maintenance.</li>
</ul>
</ul>
<ul>
<li>Provide Desktop Support services to the government user community.</li>
<li>Respond to IT incidents and requests that have been assigned.</li>
<li>Interface with and create tickets for customers while working directly with them in an office environment or over the phone.</li>
<li>Maintain work logs in a clear and professional manner</li>
<li>Manage customer relationships from reported incident through resolution.</li>
<li>Meet all Service Level Agreements (SLA) as listed in the Service Level Management Plan.</li>
<li>Assist in developing and implementing permanent resolutions to reoccurring problems</li>
<li>Troubleshoot and resolve user incidents and requests dealing with the Microsoft operating system, Active Directory, Microsoft Office Suite, iPhone, VPN, 2 Factor Authentication and all client owned COTS and GOTS products.</li>
<li>High-level Knowledge of PC Hardware, networking, and a good working knowledge of Windows 7 and 10.</li>
<li>High-level knowledge of Office 2010+, especially Word, Excel and Outlook.</li>
<li>Deploy hardware and software </li>
<li>Escalate tickets to Tier 3 Technicians/Support Groups in the event that an incident or request cannot be resolved at the Tier 2 level.</li>
<li>Troubleshoot and resolve user incidents and requests dealing with client owned hardware and peripherals.</li>
<li>Assist in the asset management process</li>
<li>Create and/or revise Standard Operating Procedures (SOP).</li>
<li>Adhere to all client policies and procedures.</li>
<li>Assist with evaluating/testing/recommending new technologies for the agency.</li>
<li>Provide support to Tier 1 queues per Surge Plan Procedures.</li>
</ul>
QUALIFICATIONS - EXPERIENCE, EDUCATION AND CERTIFICATION
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
Required (Minimum Necessary) Qualifications (applies to both this section and KSAO’s)
<ul>
<li>2-3 years’ experience in technical Help Desk environment.</li>
<li>2-3 years’ experience working within an Active Directory environment</li>
<li>2-3 years’ experience in troubleshooting issues with a modern Windows operating system</li>
<li>2-3 years’ experience with troubleshooting issues within the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access, Visio and Project)</li>
<li>2-3 years’ experience with the following: Internet Explorer, VPN, 2 Factor Authentication</li>
<li>Experience with LAN/WAN connectivity, troubleshooting, design, evaluation and / or documentation is desirable</li>
<li>Experience with hardware components such as hard drives, power supplies, and motherboards.</li>
<li>Ability to support the following: </li>
<ul>
<li>Lenovo customer equipment</li>
<li>MS Windows 7 or 10</li>
<li>MS Office 2010 or higher</li>
<li>Standalone, networked and Multi-Functional Device printers</li>
<li>Cisco telephones</li>
<li>Smartphones (iPhone and Android)</li>
<li>Remote access technology including: DirectAccess, VMWare, VPN, etc.</li>
<li>AirWatch or equivalent mobile device management</li>
<li>System Center</li>
</ul>
</ul>
Knowledge, Skills, Abilities, and Other Characteristics 
<ul>
<li>Excellent oral and written communication skills.</li>
<li>Excellent phone etiquette.</li>
<li>Strong technical aptitude including excellent troubleshooting skills.</li>
<li>Ability to work with users that have limited technical knowledge.</li>
<li>Ability to instruct users utilizing verbal communication.</li>
<li>Ability to work in a fast-paced, dynamic environment.</li>
<li>Ability to interface with all levels of management.</li>
<li>Excellent time management, scheduling, and organizational skills.</li>
<li>Ability to work well independently or in a team setting.</li>
<li>Attention to detail.</li>
<li>High degree of patience.</li>
</ul>
Preferred 
<ul>
<li>Experience maintaining inventory of hardware and communicating with upper management when needed</li>
<li>Experience performing inventory exercises/audits</li>
<li>Experience in tracking assets through their lifespan</li>
<li>Ability to provide event Support (A/V, Skype, Recording)</li>
<li>Experience in providing technical support and onsite assistance for events</li>
<li>Ability to coordinate with the host of an event to fulfill their technical needs with the tools provided by the government client</li>
<li>Experience resolving issues for mission-critical staff members (VIPs) </li>
</ul>
NECESSARY PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employee must maintain a constant state of mental alertness at all times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
<ul>
<li>Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about.</li>
</ul>
DOT COVERED/SAFETY-SENSITIVE ROLE REQUIREMENTS
<ul>
<li>This position is not subject to federal requirements regarding Department of Transportation “safety-sensitive” functions. </li>
</ul>
WORK ENVIRONMENT
Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job. 
<ul>
<li>Job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work described herein is primarily a modern office setting. Occasional travel may be required.</li>
</ul>
SUPERVISORY RESPONSIBILITIES 
<ul>
<li>No supervisory responsibilities.</li>
</ul>
ADDITIONAL QUALIFYING FACTORS 
<ul>
<li>As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain the appropriate clearance levels required and be able to obtain access to military installations. </li>
</ul>
Shareholder Preference
BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.
Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.

Computer Support Specialist - Journeyman

<h3>Job Description</h3>
Job Description
Job Title: Customer Care Center Trainer
Location: Merrillville, IN 
Duration: 1-Year Contract (Temp-to-Hire)
Pay Rate: $29.00 – $40.00/hr (W2 only)
Work Authorization: Must be authorized to work in the U.S. – No C2C or sponsorship
Position Overview
We are seeking an experienced Customer Care Center Trainer to deliver engaging in-person, virtual, and e-learning training to both new hires and existing staff within the Customer Care Center (CCC). This role supports the growth and development of Customer Care Center Management, Operations Support, and Customer Service Representatives by delivering training on call management skills, business processes, technology enhancements, customer information systems (CIS/DIS), and regulatory procedures.
The Trainer will be responsible for evaluating trainee readiness, providing coaching, and ensuring a smooth transition from training to production. This is a dynamic role for someone passionate about instructional excellence, employee development, and fostering a culture of continuous learning.
Key Responsibilities
<ul>
<li>
Deliver structured training programs for Customer Care Center staff across multiple formats (classroom, virtual, e-learning).
</li>
<li>
Provide onboarding training for new hires and ongoing training for existing staff, ensuring alignment with business processes and standards.
</li>
<li>
Monitor, track, and report trainee performance, including test scores, attendance, and behavioral observations.
</li>
<li>
Conduct one-on-one coaching sessions, assessments, and on-the-job training activities.
</li>
<li>
Collaborate with management, Quality Assurance, and Operations Support teams to identify training needs and implement solutions.
</li>
<li>
Maintain accurate training records for all CCC employees.
</li>
<li>
Continuously improve training programs using participant feedback and performance metrics.
</li>
<li>
Support the development of job aids, call scripts, and process documentation.
</li>
<li>
Manage classroom engagement, address distractions, and resolve technical issues during training sessions.
</li>
<li>
Participate in training needs analysis to address performance gaps.
</li>
</ul>
Required Qualifications
<ul>
<li>
High School Diploma or equivalent.
</li>
<li>
Minimum 3 years of training or facilitation experience.
</li>
<li>
Strong verbal, written, and interpersonal communication skills.
</li>
<li>
Proficiency with Microsoft Office Suite (PowerPoint, Excel, Word) and Teams.
</li>
<li>
Knowledge of adult learning and behavior change methods.
</li>
<li>
Ability to prioritize, multitask, and meet deadlines in a fast-paced environment.
</li>
<li>
Strong problem-solving skills with the ability to recommend and implement training solutions.
</li>
<li>
Ability to travel as needed.
</li>
</ul>
Preferred Qualifications
<ul>
<li>
Bachelor’s degree in Communications or related field.
</li>
<li>
Course design and development experience.
</li>
<li>
Familiarity with e-learning software such as Adobe Captivate.
</li>
<li>
Professional training certification.
</li>
</ul>

Training Specialist: Customer Care Center (Remote Contract-to-Hire)

<h3>Job Description</h3>
Job Description
About Us
One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.
In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.
The Opportunity
Launch your healthcare career as a Lab Services Specialist/ Member Support Specialist Trainee at One Medical! No phlebotomy/medical assistant experience required.
We're seeking motivated individuals ready to make a difference in patient care. In this exciting role, we provide full training in phlebotomy (blood drawing) and other clinical procedures. This is your opportunity to start a rewarding career in healthcare while developing new skills and making a direct impact on patient lives.
As a Lab Services Specialist/ Member Support Specialist Trainee at one of our offices. You'll provide exceptional care and support for our patients, while training to provide venipuncture and other clinical support services. With a strong drive for service and human connection, you will remove barriers to care. You will also be the first point of contact for our patients, the steward of our office space, and provide any other support as requested by the Practice Coordinator, Operations Manager, or providers.
You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges, while using empathy, focus, and compassion in all interactions with patients and team members. You apply tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You thrive in cultures that focus on feedback and growth, and are nimble in your approach to respond to the needs of the patients and team. If this sounds like you, we would love to connect.
What you'll likely work on from day one:
<ul>
<li>Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary</li>
<li>All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc</li>
<li>Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. </li>
<li>Master our technology suite including but not limited to Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life in order to interact with team members and patients and complete daily work</li>
<li>Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization</li>
<li>Successful completion of One Medical clinical training and state required education and/or certifications within first six months of employment (One Medical sponsored)</li>
<li>Willingness to obtain Basic Life Support (BLS) certification within 60 days of hire based on guidelines within a specific metropolitan statistical area (One Medical sponsored)</li>
</ul>
What you'll likely work on in the future:
Upon successful completion of One Medical clinical training and state required education and/or certifications your responsibilities and compensation will scale to that of our Lab Services Specialist/ Member Support Specialist role.
<ul>
<li>Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics</li>
<li>Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs</li>
<li>Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization </li>
<li>Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to medical record and consult review, billing inquiries, and DOH reporting</li>
</ul>
These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.
What you'll need:
<ul>
<li>At least 1 year of experience in high touch customer or patient facing roles </li>
<li>Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions</li>
<li>Strong written and verbal communication skills </li>
<li>A High School Diploma or equivalent </li>
<li>Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously</li>
<li>Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) </li>
<li>A proven ability to display confidence and instill trust with patients while delivering individualized, human-centered, customer-focused care </li>
<li>A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks</li>
</ul>
Competitive salary on day one: starts at $21.50 per hour based on a full time schedule. 
Competitive salary upon successful completion of One Medical clinical training and state required education and/or certifications within first six months of employment (One Medical sponsored): starts at $22.75 per hour based on a full time schedule. 
This is a full time role (40 hrs/week) with 8 hr shifts generally taking place between 10:30am-7:30pm based in Portland North Williams office in Portland, Oregon.
One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire:
Taking care of you today
<ul>
<li>Paid sabbatical for every five years of service</li>
<li>Free One Medical memberships for yourself, your friends and family</li>
<li>Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues</li>
<li>Competitive Medical, Dental and Vision plans</li>
<li>Pre-Tax commuter benefits</li>
<li>PTO cash outs - Option to cash out up to 40 accrued hours per year</li>
</ul>
Protecting your future for you and your family
<ul>
<li>401K match</li>
<li>Credit towards emergency childcare</li>
<li>Company paid maternity and paternity leave</li>
<li>Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance</li>
<li>Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance</li>
</ul>
In addition to the comprehensive benefits package outlined above, practicing clinicians also receive
<ul>
<li>Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.</li>
<li>UpToDate Subscription - An evidence-based clinical research tool</li>
<li>Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education</li>
<li>Rounds - Providers end patient care one hour early each week to participate in this shared learning experience</li>
<li>Discounted rate to attend One Medical's Annual REAL primary care conference</li>
</ul>
One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.

Lab Services Specialist/ Member Support Specialist Trainee

<h3>Job Description</h3>
Job DescriptionThe ideal candidate will be located in the New York City metro area. The position is onsite with remote potential. Rezolut /IT Support Specialist 
Rezolut is a national emerging provider of diagnostic medical imaging services. With focus on four key platforms, our vision is to provide top-notch patient care partnered with innovative technology — to achieve better health outcomes.
We are seeking a full-time IT Support Specialist to assist in supporting our medical imaging centers. Applicants should have strong customer service skills and experience troubleshooting Microsoft Desktop systems and applications. Experience supporting general networking, Microsoft Server operating systems, and virtualization is a plus.
Essential duties and skills include:
<ul>
<li>Provide both remote and onsite technical support for hardware, software, and network systems. Assist clients with workstation setup, password resets, printer issues, and basic troubleshooting across Office 365 and other business applications.</li>
<li>Deliver exceptional customer service, ensuring a high level of satisfaction for end-users. Communicate effectively with users to provide timely updates and resolve issues efficiently.</li>
<li>Work within Freshdesk to log, track, and resolve trouble tickets. Maintain up-to-date and thorough documentation of each issue, ensuring accurate record-keeping and clear communication.</li>
<li>Implement and support business-class hardware and software systems, ensuring that users have the necessary tools to perform their jobs efficiently.</li>
<li>Maintain thorough and accurate client documentation, including system configurations, ticket history, and resolution steps. Ensure documentation is updated regularly to reflect changes and new solutions.</li>
<li>Work effectively within a team structure, collaborating with other IT professionals to troubleshoot and resolve issues that require escalation. Assist team members when needed, fostering a collaborative environment.</li>
<li>Communicate regularly with users regarding the status of their trouble tickets, providing clear and concise updates. Manage user expectations and ensure prompt resolution of issues.</li>
<li>Stay updated on industry best practices and certifications, ensuring skills remain current in order to effectively support new technologies and systems.</li>
<li>Perform basic computer troubleshooting, including diagnosing and resolving problems related to network connectivity, hardware failures, and software configuration.</li>
<li>Assist with password resets, user account creation, and permission management within Office 365, ensuring users have appropriate access to resources.</li>
<li>Maintain a strong focus on customer satisfaction by providing timely, professional, and courteous support to all users, prioritizing their needs and concerns.</li>
<li>Ensure tickets are handled efficiently, working to meet response time targets and resolve issues in a timely manner. Escalate more complex issues as needed.</li>
<li>
Visit client sites when necessary to troubleshoot and resolve issues that cannot be handled remotely.
</li>
</ul>
Ideal qualifications:
<ul>
<li>2+ years experience in an IT help desk or desktop support environment or equivalent educational experience</li>
<li>Experience troubleshooting or supporting Microsoft platforms (e.g. Office 365, Active Directory, all current flavors of Windows)</li>
<li>Knowledge of basic networking principles, what they mean, and how they interact (TCPIP, DNS, DHCP, LAN/WAN)</li>
<li>Experience installing, troubleshooting, and maintaining peripherals (scanners, fax machines, printers, etc.)</li>
<li>Experience troubleshooting standard hardware issues and running diagnostics</li>
<li>An understanding of standard IT Security practices (virus remediation, firewalls, phishing, etc.)</li>
<li>Demonstrable ability to quickly learn and support various business applications</li>
<li>An Associates or Bachelor's degree in a technology-related field</li>
<li>1-3 years customer service experience.</li>
<li>Healthcare support experience desirable</li>
</ul>
What We Offer:
<ul>
<li>Immediately accrue PTO as you work! (Full Time</li>
<li>6 Observed Holiday</li>
<li>Medical, Dental, Vision, Life and other voluntary insurances for full-time employee</li>
<li>401(k) Retirement plan</li>
<li>Employee Assistance Program</li>
</ul>

IT Support Specialist

<h3>Job Description</h3>
Job Description
IT Specialist
This position will provide LAN and desktop support to end-users and customer service on company-supported computer applications, platforms, and devices. The specialist should be able to troubleshoot problems and advise on the appropriate action in an expeditious manner with a positive attitude; and establish and maintain effective working relationships with customers, team members and management.
JOB TASKS &amp; RESPONSIBILITIES
· Reports and works with assigned lead to set priorities
· Respond to requests for technical assistance in person, via phone, remotely; will require local travel between facilities
· Diagnose and resolve technical hardware and software issues
· Maintain access control systems, CCTV systems, and use multiple third-party systems
· Follow standard help desk procedures/protocol
· Identify and escalate situations requiring urgent attention; inform management of recurring problems
· Track and route problems and requests and document resolutions
· Program DVR/NVR camera systems for installation and remote access
· Maintain documentation including inventory, ticket tracking and assigned project work
· Stay current with system information, changes and updates
· Prepare computer desktops, laptops, and servers for deployment
· Level 1 Triage Support peripheral hardware (printers, scanners, accessories)
REQUIREMENTS
· Requires two years of related experience or equivalent.
· Knowledge of Windows server and desktop operating systems.
· PC and server hardware and configuration including related peripherals.
· Thorough knowledge of Word, Excel, Power Point, Active Directory, Outlook, Email clients; ability to learn health care-specific applications.
· Knowledge of virtualization, A+ and/or Microsoft Certifications.
· Strong customer service and problem-solving skills including the ability to provide diligent, prompt, and courteous responses to users’ questions or PC issues.
EDUCATION &amp; EXPERIENCE
· Bachelor's degree preferred
· Working knowledge of fundamental operations of relevant software, hardware and other equipment
· Knowledge of LAN/WAN, Cisco Meraki preferred
· Knowledge and experience of customer service practices
· Related experience and training in troubleshooting and providing help desk support
Opportunity/Growth
Job Type: Full-time
Pay: $26 and up based on skill level and knowledge
Benefits:
<ul>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Commission and bonus opportunities</li>
</ul>
Schedule:
<ul>
<li>8 hour shift</li>
<li>Monday to Friday</li>
</ul>
Education:
<ul>
<li>High school or equivalent (Preferred)</li>
</ul>
Experience:
<ul>
<li>IT support: 2 years (Required)</li>
</ul>
Work Location: One central location, but will travel to multiple local sites on a daily basis

<h3>Job Description</h3>
Job DescriptionJob DescriptionBasic Functions:
<ul>
<li>IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.</li>
<li>Onsite and Help Desk user support, this position involves some local travel to client locations.</li>
<li>Technical support at the server level: Active Directory, DNS, DHCP, and IIS.</li>
<li>Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.</li>
<li>Remote access solution implementation and support: VPN, Terminal Services, and Citrix.</li>
<li>Set-up new computer equipment based on a standard configuration</li>
<li>Support of disaster recovery solutions.</li>
<li>Monitor the remote monitoring and management system alerts and notifications to provide proactive system maintenance - respond accordingly through service tickets.</li>
<li>System documentation maintenance and review in ConnectWise &amp; IT Glue.</li>
<li>Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.</li>
</ul>
Additional Duties and Responsibilities:
<ul>
<li>Improve customer service, perception, and satisfaction.</li>
<li>Fast turnaround of Customer Requests.</li>
<li>Ability to multi-task</li>
<li>Ability to work in a team and communicate effectively.</li>
<li>Work to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.</li>
<li>Escalate service requests that require engineer level support, following ticket to resolution.</li>
<li>Responsible for entering all time and expenses in ConnectWise as they occur.</li>
<li>Enter all work as service tickets in ConnectWise.</li>
<li>Understand processes in ConnectWise by completing assigned training materials on the ConnectWise University.</li>
</ul>
Knowledge,Skills, and/or Abilities Required:&nbsp;To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations maybe made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>Advanced understanding of operating systems, business applications, printing systems, and network systems.</li>
<li>Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.</li>
<li>Diagnosis skills of technical issues.</li>
<li>Ability to multi-task and adapt to changes quickly.</li>
<li>Technical awareness: ability to match resources to technical issues appropriately.</li>
<li>Service awareness of all organization’s key services for which support is being provided.</li>
<li>Understanding of support tools, techniques, and how technology is used to provide services.</li>
<li>Typing skills to ensure quick and accurate entry of service request details.</li>
<li>Self-motivated with the ability to work in a fast-moving environment.</li>
<li>Clear working knowledge of ConnectWise, LabTech, Webroot, and Datto are a plus</li>
<li>Travel to client’s locations as needed (Must have reliable transportation)</li>
</ul>

<h3>Job Description</h3>
Job Description
We are seeking an IT Support Specialist to join our team! You will be a part of a team that is focused on delivering excellent customer service while solving technical issues.
Responsibilities:
<ul>
<li>Evaluate, prioritize, and respond to service requests.</li>
<li>Create and maintain detailed documentation regarding service tickets and client environments.</li>
<li>Install, support, and troubleshoot workstations, servers, network infrastructure and other devices.</li>
<li>Utilize remote monitoring and management (RMM) tools to resolve technical issues and provide proactive maintenance.</li>
<li>Administer and maintain end user accounts and permissions.</li>
<li>Provide onsite and remote technical support.</li>
<li>Participate in the after-hours on-call rotation.</li>
</ul>
​Qualifications:
<ul>
<li>Strong customer service skills</li>
<li>Strong troubleshooting and critical thinking skills</li>
<li>Ability to prioritize and multitask</li>
<li>Detail-oriented</li>
<li>Ability to work independently and in a team environment</li>
<li>Valid Wisconsin driver's license and an insurable record</li>
</ul>
Compensation and Benefits:
<ul>
<li>Medical Insurance</li>
<li>Vacation Program</li>
<li>Holiday Program</li>
<li>Simple IRA with Company Match</li>
<li>Direct Deposit</li>
<li>Company Events</li>
<li>Profit Sharing</li>
</ul>

<h3>Job Description</h3>
Job Description
We are an IT Managed Service Provider seeking a skilled Sys Admin / IT Support Specialist. Our clients are small—to medium-sized businesses throughout the US. Work is primarily performed remotely; however, some on-site client visits are occasionally required.
We service hundreds of businesses, all with varying needs. From the help desk to server setups and management, networking, cloud solutions, etc., this position will work with a multitude of customers to ensure that their IT infrastructure is running optimally and make recommendations for upgrades.
Only applicants with experience will be considered. The ability to research and study new IT technologies rapidly is a must. Applicants must be able to pick up basic work immediately and handle client needs. As long as the core skills are in place, our senior engineers provide more advanced training and assistance.
MINIMUM JOB REQUIREMENTS:
<ul>
<li>Experienced and proficient in setting up and maintaining Windows Server, Active Directory, and Hyper-V.</li>
<li>Proficient at AD Group Policy setup.</li>
<li>Proficient with Public DNS configurations.</li>
<li>Experienced with setting up Hardware RAID configurations and troubleshooting them.</li>
<li>Highly skilled in network troubleshooting. Requires a firm grasp of Layer 1-7 networking.</li>
<li>Able to implement more advanced firewall features such as Static Routes, WAN Failover, NAT Policies, Firewall Rules, etc.</li>
<li>Able to fix computer/server hardware/software situations/infected computers.</li>
<li>Hardware experience – building computers and servers, replacing components, etc.</li>
<li>Proficient with Office 365 and Google Apps for Business.</li>
<li>Has experience in setting up and troubleshooting business-grade firewalls, switches, routers, and APs.</li>
<li>Proficient with e-mail setup, POP, IMAP, Exchange, and Outlook.</li>
<li>Very familiar with backup technologies for Windows Servers and workstations.</li>
<li>Comfortable with customer interaction. Able to calmly and patiently handle stressful customer IT situations and walk them through handlings, keep them updated on issues and outages, and follow through to ensure customers are happy and issues are fully resolved.</li>
</ul>
ADDITIONAL USEFUL FIELDS:
<ul>
<li>Linux server administration</li>
<li>WAN DRAAS Replication</li>
<li>AWS IT Administration</li>
<li>Azure IT Administration</li>
<li>Advanced Networking</li>
<li>Cisco/Sonicwall/Juniper</li>
<li>VOIP Phone System Setups</li>
<li>Mac specialist</li>
<li>VMware Setups</li>
</ul>
Ideally, we are looking for someone to work out of our office in Clearwater, Florida. Partial telecommuting is an option for the right candidate.
However, we’re also open to remote or out-of-state candidates who can do the above.
We offer competitive compensation based on skill, experience, and opportunities for advancement and professional growth.
Company DescriptionProTek IT Solutions has been providing high-end IT consulting services to mid-sized companies since 2007. With employees on the East and West coasts, we have clients spanning the US and primarily provide remote support services. We have steadily grown every year since the company's inception, and we are looking to bring on several skilled IT Support Specialists to help with our ever-expanding client base. We have positions available for help desk technicians as well as highly skilled IT professionals focusing on solution engineering and implementation services. Seeking at least one additional technician in Clearwater/Tampa to work out of our CW office. Also accepting applications for remote technicians with the right skill sets. 
<h3>Company Description</h3>
ProTek IT Solutions has been providing high-end IT consulting services to mid-sized companies since 2007. With employees on the East and West coasts, we have clients spanning the US and primarily provide remote support services. We have steadily grown every year since the company's inception, and we are looking to bring on several skilled IT Support Specialists to help with our ever-expanding client base. We have positions available for help desk technicians as well as highly skilled IT professionals focusing on solution engineering and implementation services. \r\nSeeking at least one additional technician in Clearwater/Tampa to work out of our CW office. Also accepting applications for remote technicians with the right skill sets.

<h3>Job Description</h3>
Job Description
About us
Intellum is the leader in corporate education technology and powers the largest, most successful customer, partner, and employee learning programs in the world. Large brands and fast-moving companies like Google, Meta, Amazon, Walmart, Xero, Atlassian, Mailchimp, Airbnb, Stripe, and TikTok rely on Intellum to engage and educate the audiences they touch. 
We have always been a "remote first" company and are proud to have team members located all over the world. We value Curiosity, Creativity, Perseverance, and Kindness and strive to demonstrate these core values every day. Our culture is very important to us. We invest in our people in fun and exciting ways, including personal development budgets and an annual all-company retreat that is focused less on work and more on human connections. We are in growth mode, and our "smart growth" approach ensures that we will continue to scale our company effectively. 
The job of the Technical Support Specialist is to help the users of our tools to reach their highest potential by educating them about our products, industry standards, and best practices. To be successful, you must be an excellent communicator, a creative thinker and motivated problem-solver, a master of organization, and a passionate learner. Most importantly, you need to love helping people! 
Responsibilities
<ul>
<li>Provide technical support to clients via phone, email, and/or chat platforms; work with end-users to diagnose, troubleshoot and resolve routine technical software issues quickly and efficiently</li>
<li>Escalate Help Desk tickets to appropriate internal teams when necessary</li>
<li>Collaborate with the broader customer experience and/or education teams to improve our database of help documentation and videos</li>
<li>Develop understanding of the industry and the problems that Intellum solves</li>
<li>Stay current with product updates, system changes, and customer support team procedures and best practices</li>
<li>Develop awareness of support KPIs (e.g., response time, resolution time, customer satisfaction) and display a commitment to quality customer interactions</li>
<li>Manage tickets within the designated SLA using our internal ticketing system (Salesforce) and ensure accurate and timely updates, and follow-ups with clients</li>
<li>This description reflects management's assignment of essential functions; it does not prescribe or restrict other tasks as assigned and is subject to change at any time</li>
</ul>
Education &amp; Required Skills
<ul>
<li>2+ years in a technical customer service/technical support or help desk support</li>
<li>Experience with SaaS applications and platforms </li>
<li>Basic knowledge of API interfaces, SSO, and SFTP troubleshooting</li>
<li>Collaborative, team player mentality: automatically helping team members, and in turn asking for help when appropriate</li>
<li>Strong organizational &amp; time management skills</li>
<li>Strong written and verbal communication skills with the ability to translate technical concepts to a non-technical audience. </li>
<li>Analytical and problem-solving skills; Ability to leverage a variety of information sources and tools to diagnose issues and develop solutions </li>
<li>Ability to inspire confidence while leading clients through steps to resolve issues and defuse situations where clients may be frustrated </li>
<li>Demonstrated proactive ownership: taking the initiative to investigate and provide swift and accurate resolution to problems</li>
<li>Strong active listening skills and empathy; able to understand customer frustrations and de-escalate difficult conversations effectively</li>
<li>Professional fluency in English, including speaking, listening, reading, and writing skills</li>
</ul>
What will set you apart
<ul>
<li>Salesforce Lightning experience preferred </li>
<li>Experience with learning management software a plus</li>
</ul>
BENEFITS
<ul>
<li>Medical - 100% of employee premiums for selected individual plans</li>
<li>Dental - 100% of employee premiums covered</li>
<li>Vision - 100% of employee premiums covered</li>
<li>LinkedIn Learning</li>
<li>401(k) plus matching (US Based Only)</li>
<li>Unlimited PTO</li>
<li>Calm subscription</li>
<li>Annual Company Retreat</li>
</ul>
Intellum is an equal-opportunity employer. We're committed to building an inclusive team that celebrates diversity in people, perspectives, and backgrounds regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, citizenship, veteran status, or any other protected status. We encourage you to apply for an open position and if you have questions about whether or not your job experience and skill set meet the requirements for a specific role, reach out to us directly at <a href="mailto:careers@intellum.com" target="_blank">careers@intellum.com</a>.
 If you are an individual applying from CA, NY, CO, CT, MD, NV, or RI, please reach out to <a href="mailto:careers@intellum.com" target="_blank">careers@intellum.com</a> to inquire about specific pay ranges.

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