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<h3>Job Description</h3>
Job Description
Knock is redefining the home buying and selling experience, and we're only getting started! We're a passionate team of industry experts who knew there had to be a better, simpler way for people to navigate the journey between homes. That's why the first-of-its-kind Knock Bridge Loan™ was created—to empower homebuyers to 'buy before they sell', using equity "tied up" in their existing home while giving them greater convenience, certainty, and competitiveness.
Founded in 2015, Knock has grown into a trusted partner for thousands of homebuyers and a network of 60,000+ loan officers and agents across 25 States (and counting). Backed by top investors like Foundry Group, Trinity Capital, and the National Association of Realtors, we've built a reputation for innovation and trust, earning 900+ five-star Zillow and Trustpilot reviews and an A+ BBB rating. 
Join our growing team and help shape the future of homebuying! To learn more, visit Knock.com
Bridge Loan Specialist
At Knock, we put people first, value output over input, and strive to make a meaningful impact in everything we do—and the Bridge Loan Specialist role is no exception. This is a unique opportunity to contribute in a hybrid position combining traditional processing and underwriting responsibilities. As a Bridge Loan Specialist, you will be responsible for reviewing Knock Bridge Loans to verify the loan is complete, accurate, and meets regulatory compliance requirements and internal underwriting guidelines. The Bridge Loan Specialist is also responsible for providing quick turn times, high-level customer service, technical assistance, and quality assurance on multiple loans simultaneously.
What You'll Do:
<ul>
<li>Calculate Knock Bridge Loan advance amounts using internal calculations and guidelines</li>
<li>Accurately condition loan files based on the loan application and file documentation</li>
<li>Provide consistent internal communication regarding loan status and approval updates</li>
<li>Communicate effectively and professionally with external Lending Partners, Agents, and Borrowers</li>
<li>Review title reports and homeowners/flood insurance to ensure Knock's lien position and security interest</li>
<li>Efficiently and effectively manage and process a daily pipeline of loans while maintaining company turn times</li>
<li>Understand and stay current with all company policies, procedures, industry regulations, and other changes impacting Knock and the broader industry </li>
<li>Continuously learn and grow while supporting the development of others; serve as a mentor and resource both within and beyond your team</li>
<li>Take on ad-hoc projects as they arise and proactively support the team wherever help is needed </li>
</ul>
What You Bring:
<ul>
<li>Successful experience working as a Senior Mortgage Loan Processor or Junior Underwriter, with a solid understanding of underwriting processes and lending systems</li>
<li>Strong analytical thinking and decision-making skills, with the ability to interpret and apply lending guidelines effectively </li>
<li>Excellent organizational skills to manage many competing priorities and meet deadlines in a fast-paced startup environment</li>
<li>Exceptional written and verbal communication skills; a natural over-communicator</li>
<li>Proven efficiency and success in managing multiple tasks simultaneously</li>
<li>Quick learner with an innate ability to adopt new technologies and enhance personal skills quickly through self-learning, research, and asking the right questions</li>
<li>A passion for real estate disruption and an excitement to make a meaningful impact in people's lives</li>
<li>Ability to thrive in a dynamic, fast-changing growth environment and confidently share new ideas</li>
<li>Strong knowledge of various loan products, credit reports, and debt-to-income ratios</li>
<li>Demonstrated success working 100% remotely and collaborating with a distributed national team</li>
<li>High school diploma or equivalent experience</li>
<li>Minimum of 3 years of relevant industry experience</li>
<li>Belief in creating diverse, equitable, and inclusive practices and programs that will further Knock's commitment to making an impact, learning, putting people first, being open, and courageous</li>
<li>We encourage you to apply even if you don't have every listed requirement</li>
</ul>
🖥️ Physical Requirements
<ul>
<li>Set up and constantly operate a computer</li>
<li>Communicate and exchange accurate information to others via telephone or internet video applications</li>
</ul>
💵 Compensation and Benefits
The candidate must be able to perform the essential functions of the job, with or without reasonable accommodation. Our Compensation Philosophy: As a fully remote (U.S.-based) workforce, our goal is to ensure that all Knockstars are fairly compensated. Please note that the salary information that follows is a good faith estimate for this position: $70,000 + bonus USD. This job posting expires on September 30, 2025.
💼 Offer &amp; Employment Terms
The actual offer, reflecting the total compensation package &amp; benefits, will be at the company's sole discretion, and determined by factors including but not limited to years of experience, job level, geographic location, and other relevant business considerations. The company also reserves the right to amend or modify this job description, employee perks, and benefits at any time. Employees eligible for bonus and/or commission will be provided details in the offer letter.
❓Why Knock
💡 Purpose-Driven Work: Your contributions will improve the homeownership journey for thousands of individuals and families.
🏡 Remote-First Flexibility: Work from anywhere in the U.S. with a flexible, people-first approach.
💙 Innovative Culture: Collaborate with curious, talented colleagues in a supportive, growth-oriented environment. To learn more about the culture at Knock, view our POPSICLE values.
🌎 Commitment to Inclusion: We are dedicated to creating diverse teams and an inclusive, respectful culture where everyone belongs.
🎉 Enjoying Life &amp; Making an Impact
🪴 Since our founding in 2015, Knock has and continues to offer a 100% remote work culture
🏥 Top tier medical, dental, &amp; vision benefits for full time employees starting on the first day of employment
🧘 Flexible Paid Time Off for full time employees
👶 Paid parental leave for all full time employees: - 12 weeks paid parental leave for the birthing parent - 6 weeks paid parental leave for the non-birthing parent
🎓 $1,000 annually for professional development
🛡️ Life, AD&amp;D and Disability insurance for full time employees
&amp;#x1F4B0; 401K (noncontributory by Knock) for all employees
💪 $75 monthly allowance for health &amp; wellness
🏢 Up to $400 monthly for a co-working space for eligible employees
📶 $100 monthly allowance for home internet, mobile phone or other communication devices
🤝 $2,500 referral bonus for eligible employees
⚖️ Equal Opportunity Employer
Knock provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, national origin, ancestry, age, physical or medical disability, medical condition, marital status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable US federal, state, or local laws.
🛑 Internal Applicants
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.
🌎 Remote Culture &amp; Company Mission
We are proud to be a remote, distributed company with employees across 17 states and counting. This is an amazing opportunity to be an integral part of building a multi-billion dollar consumer brand in an industry that is long overdue for a new way of doing things. You will be working with a passionate team that is disrupting the status quo.
Knock, and its subsidiaries, are committed to creating a diverse, inclusive, and equitable environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, national origin, ancestry, age, physical or medical disability, medical condition, marital status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable US federal, state, or local laws.
📬 Recruiter Policy
Please no recruitment firm or agency inquiries — you will not receive a reply from us.
📎 Application Tip
PDF is our preferred format for resumes and any other attachments. Thank you!
#LI-Remote

Mortgage Bridge Loan Specialist - (Remote)

<h3>Job Description</h3>
Job DescriptionThe ideal candidate will be located in the New York City metro area. The position is onsite with remote potential. Rezolut /IT Support Specialist 
Rezolut is a national emerging provider of diagnostic medical imaging services. With focus on four key platforms, our vision is to provide top-notch patient care partnered with innovative technology — to achieve better health outcomes.
We are seeking a full-time IT Support Specialist to assist in supporting our medical imaging centers. Applicants should have strong customer service skills and experience troubleshooting Microsoft Desktop systems and applications. Experience supporting general networking, Microsoft Server operating systems, and virtualization is a plus.
Essential duties and skills include:
<ul>
<li>Provide both remote and onsite technical support for hardware, software, and network systems. Assist clients with workstation setup, password resets, printer issues, and basic troubleshooting across Office 365 and other business applications.</li>
<li>Deliver exceptional customer service, ensuring a high level of satisfaction for end-users. Communicate effectively with users to provide timely updates and resolve issues efficiently.</li>
<li>Work within Freshdesk to log, track, and resolve trouble tickets. Maintain up-to-date and thorough documentation of each issue, ensuring accurate record-keeping and clear communication.</li>
<li>Implement and support business-class hardware and software systems, ensuring that users have the necessary tools to perform their jobs efficiently.</li>
<li>Maintain thorough and accurate client documentation, including system configurations, ticket history, and resolution steps. Ensure documentation is updated regularly to reflect changes and new solutions.</li>
<li>Work effectively within a team structure, collaborating with other IT professionals to troubleshoot and resolve issues that require escalation. Assist team members when needed, fostering a collaborative environment.</li>
<li>Communicate regularly with users regarding the status of their trouble tickets, providing clear and concise updates. Manage user expectations and ensure prompt resolution of issues.</li>
<li>Stay updated on industry best practices and certifications, ensuring skills remain current in order to effectively support new technologies and systems.</li>
<li>Perform basic computer troubleshooting, including diagnosing and resolving problems related to network connectivity, hardware failures, and software configuration.</li>
<li>Assist with password resets, user account creation, and permission management within Office 365, ensuring users have appropriate access to resources.</li>
<li>Maintain a strong focus on customer satisfaction by providing timely, professional, and courteous support to all users, prioritizing their needs and concerns.</li>
<li>Ensure tickets are handled efficiently, working to meet response time targets and resolve issues in a timely manner. Escalate more complex issues as needed.</li>
<li>
Visit client sites when necessary to troubleshoot and resolve issues that cannot be handled remotely.
</li>
</ul>
Ideal qualifications:
<ul>
<li>2+ years experience in an IT help desk or desktop support environment or equivalent educational experience</li>
<li>Experience troubleshooting or supporting Microsoft platforms (e.g. Office 365, Active Directory, all current flavors of Windows)</li>
<li>Knowledge of basic networking principles, what they mean, and how they interact (TCPIP, DNS, DHCP, LAN/WAN)</li>
<li>Experience installing, troubleshooting, and maintaining peripherals (scanners, fax machines, printers, etc.)</li>
<li>Experience troubleshooting standard hardware issues and running diagnostics</li>
<li>An understanding of standard IT Security practices (virus remediation, firewalls, phishing, etc.)</li>
<li>Demonstrable ability to quickly learn and support various business applications</li>
<li>An Associates or Bachelor's degree in a technology-related field</li>
<li>1-3 years customer service experience.</li>
<li>Healthcare support experience desirable</li>
</ul>
What We Offer:
<ul>
<li>Immediately accrue PTO as you work! (Full Time</li>
<li>6 Observed Holiday</li>
<li>Medical, Dental, Vision, Life and other voluntary insurances for full-time employee</li>
<li>401(k) Retirement plan</li>
<li>Employee Assistance Program</li>
</ul>

IT Support Specialist

<h3>Job Description</h3>
Job Description
IT Specialist
This position will provide LAN and desktop support to end-users and customer service on company-supported computer applications, platforms, and devices. The specialist should be able to troubleshoot problems and advise on the appropriate action in an expeditious manner with a positive attitude; and establish and maintain effective working relationships with customers, team members and management.
JOB TASKS &amp; RESPONSIBILITIES
· Reports and works with assigned lead to set priorities
· Respond to requests for technical assistance in person, via phone, remotely; will require local travel between facilities
· Diagnose and resolve technical hardware and software issues
· Maintain access control systems, CCTV systems, and use multiple third-party systems
· Follow standard help desk procedures/protocol
· Identify and escalate situations requiring urgent attention; inform management of recurring problems
· Track and route problems and requests and document resolutions
· Program DVR/NVR camera systems for installation and remote access
· Maintain documentation including inventory, ticket tracking and assigned project work
· Stay current with system information, changes and updates
· Prepare computer desktops, laptops, and servers for deployment
· Level 1 Triage Support peripheral hardware (printers, scanners, accessories)
REQUIREMENTS
· Requires two years of related experience or equivalent.
· Knowledge of Windows server and desktop operating systems.
· PC and server hardware and configuration including related peripherals.
· Thorough knowledge of Word, Excel, Power Point, Active Directory, Outlook, Email clients; ability to learn health care-specific applications.
· Knowledge of virtualization, A+ and/or Microsoft Certifications.
· Strong customer service and problem-solving skills including the ability to provide diligent, prompt, and courteous responses to users’ questions or PC issues.
EDUCATION &amp; EXPERIENCE
· Bachelor's degree preferred
· Working knowledge of fundamental operations of relevant software, hardware and other equipment
· Knowledge of LAN/WAN, Cisco Meraki preferred
· Knowledge and experience of customer service practices
· Related experience and training in troubleshooting and providing help desk support
Opportunity/Growth
Job Type: Full-time
Pay: $26 and up based on skill level and knowledge
Benefits:
<ul>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Commission and bonus opportunities</li>
</ul>
Schedule:
<ul>
<li>8 hour shift</li>
<li>Monday to Friday</li>
</ul>
Education:
<ul>
<li>High school or equivalent (Preferred)</li>
</ul>
Experience:
<ul>
<li>IT support: 2 years (Required)</li>
</ul>
Work Location: One central location, but will travel to multiple local sites on a daily basis

<h3>Job Description</h3>
Job DescriptionJob DescriptionBasic Functions:
<ul>
<li>IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.</li>
<li>Onsite and Help Desk user support, this position involves some local travel to client locations.</li>
<li>Technical support at the server level: Active Directory, DNS, DHCP, and IIS.</li>
<li>Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.</li>
<li>Remote access solution implementation and support: VPN, Terminal Services, and Citrix.</li>
<li>Set-up new computer equipment based on a standard configuration</li>
<li>Support of disaster recovery solutions.</li>
<li>Monitor the remote monitoring and management system alerts and notifications to provide proactive system maintenance - respond accordingly through service tickets.</li>
<li>System documentation maintenance and review in ConnectWise &amp; IT Glue.</li>
<li>Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.</li>
</ul>
Additional Duties and Responsibilities:
<ul>
<li>Improve customer service, perception, and satisfaction.</li>
<li>Fast turnaround of Customer Requests.</li>
<li>Ability to multi-task</li>
<li>Ability to work in a team and communicate effectively.</li>
<li>Work to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.</li>
<li>Escalate service requests that require engineer level support, following ticket to resolution.</li>
<li>Responsible for entering all time and expenses in ConnectWise as they occur.</li>
<li>Enter all work as service tickets in ConnectWise.</li>
<li>Understand processes in ConnectWise by completing assigned training materials on the ConnectWise University.</li>
</ul>
Knowledge,Skills, and/or Abilities Required:&nbsp;To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations maybe made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>Advanced understanding of operating systems, business applications, printing systems, and network systems.</li>
<li>Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.</li>
<li>Diagnosis skills of technical issues.</li>
<li>Ability to multi-task and adapt to changes quickly.</li>
<li>Technical awareness: ability to match resources to technical issues appropriately.</li>
<li>Service awareness of all organization’s key services for which support is being provided.</li>
<li>Understanding of support tools, techniques, and how technology is used to provide services.</li>
<li>Typing skills to ensure quick and accurate entry of service request details.</li>
<li>Self-motivated with the ability to work in a fast-moving environment.</li>
<li>Clear working knowledge of ConnectWise, LabTech, Webroot, and Datto are a plus</li>
<li>Travel to client’s locations as needed (Must have reliable transportation)</li>
</ul>

<h3>Job Description</h3>
Job Description
We are seeking an IT Support Specialist to join our team! You will be a part of a team that is focused on delivering excellent customer service while solving technical issues.
Responsibilities:
<ul>
<li>Evaluate, prioritize, and respond to service requests.</li>
<li>Create and maintain detailed documentation regarding service tickets and client environments.</li>
<li>Install, support, and troubleshoot workstations, servers, network infrastructure and other devices.</li>
<li>Utilize remote monitoring and management (RMM) tools to resolve technical issues and provide proactive maintenance.</li>
<li>Administer and maintain end user accounts and permissions.</li>
<li>Provide onsite and remote technical support.</li>
<li>Participate in the after-hours on-call rotation.</li>
</ul>
​Qualifications:
<ul>
<li>Strong customer service skills</li>
<li>Strong troubleshooting and critical thinking skills</li>
<li>Ability to prioritize and multitask</li>
<li>Detail-oriented</li>
<li>Ability to work independently and in a team environment</li>
<li>Valid Wisconsin driver's license and an insurable record</li>
</ul>
Compensation and Benefits:
<ul>
<li>Medical Insurance</li>
<li>Vacation Program</li>
<li>Holiday Program</li>
<li>Simple IRA with Company Match</li>
<li>Direct Deposit</li>
<li>Company Events</li>
<li>Profit Sharing</li>
</ul>

<h3>Job Description</h3>
Job Description
We are an IT Managed Service Provider seeking a skilled Sys Admin / IT Support Specialist. Our clients are small—to medium-sized businesses throughout the US. Work is primarily performed remotely; however, some on-site client visits are occasionally required.
We service hundreds of businesses, all with varying needs. From the help desk to server setups and management, networking, cloud solutions, etc., this position will work with a multitude of customers to ensure that their IT infrastructure is running optimally and make recommendations for upgrades.
Only applicants with experience will be considered. The ability to research and study new IT technologies rapidly is a must. Applicants must be able to pick up basic work immediately and handle client needs. As long as the core skills are in place, our senior engineers provide more advanced training and assistance.
MINIMUM JOB REQUIREMENTS:
<ul>
<li>Experienced and proficient in setting up and maintaining Windows Server, Active Directory, and Hyper-V.</li>
<li>Proficient at AD Group Policy setup.</li>
<li>Proficient with Public DNS configurations.</li>
<li>Experienced with setting up Hardware RAID configurations and troubleshooting them.</li>
<li>Highly skilled in network troubleshooting. Requires a firm grasp of Layer 1-7 networking.</li>
<li>Able to implement more advanced firewall features such as Static Routes, WAN Failover, NAT Policies, Firewall Rules, etc.</li>
<li>Able to fix computer/server hardware/software situations/infected computers.</li>
<li>Hardware experience – building computers and servers, replacing components, etc.</li>
<li>Proficient with Office 365 and Google Apps for Business.</li>
<li>Has experience in setting up and troubleshooting business-grade firewalls, switches, routers, and APs.</li>
<li>Proficient with e-mail setup, POP, IMAP, Exchange, and Outlook.</li>
<li>Very familiar with backup technologies for Windows Servers and workstations.</li>
<li>Comfortable with customer interaction. Able to calmly and patiently handle stressful customer IT situations and walk them through handlings, keep them updated on issues and outages, and follow through to ensure customers are happy and issues are fully resolved.</li>
</ul>
ADDITIONAL USEFUL FIELDS:
<ul>
<li>Linux server administration</li>
<li>WAN DRAAS Replication</li>
<li>AWS IT Administration</li>
<li>Azure IT Administration</li>
<li>Advanced Networking</li>
<li>Cisco/Sonicwall/Juniper</li>
<li>VOIP Phone System Setups</li>
<li>Mac specialist</li>
<li>VMware Setups</li>
</ul>
Ideally, we are looking for someone to work out of our office in Clearwater, Florida. Partial telecommuting is an option for the right candidate.
However, we’re also open to remote or out-of-state candidates who can do the above.
We offer competitive compensation based on skill, experience, and opportunities for advancement and professional growth.
Company DescriptionProTek IT Solutions has been providing high-end IT consulting services to mid-sized companies since 2007. With employees on the East and West coasts, we have clients spanning the US and primarily provide remote support services. We have steadily grown every year since the company's inception, and we are looking to bring on several skilled IT Support Specialists to help with our ever-expanding client base. We have positions available for help desk technicians as well as highly skilled IT professionals focusing on solution engineering and implementation services. Seeking at least one additional technician in Clearwater/Tampa to work out of our CW office. Also accepting applications for remote technicians with the right skill sets. 
<h3>Company Description</h3>
ProTek IT Solutions has been providing high-end IT consulting services to mid-sized companies since 2007. With employees on the East and West coasts, we have clients spanning the US and primarily provide remote support services. We have steadily grown every year since the company's inception, and we are looking to bring on several skilled IT Support Specialists to help with our ever-expanding client base. We have positions available for help desk technicians as well as highly skilled IT professionals focusing on solution engineering and implementation services. \r\nSeeking at least one additional technician in Clearwater/Tampa to work out of our CW office. Also accepting applications for remote technicians with the right skill sets.

<h3>Job Description</h3>
Job Description
About us
Intellum is the leader in corporate education technology and powers the largest, most successful customer, partner, and employee learning programs in the world. Large brands and fast-moving companies like Google, Meta, Amazon, Walmart, Xero, Atlassian, Mailchimp, Airbnb, Stripe, and TikTok rely on Intellum to engage and educate the audiences they touch. 
We have always been a "remote first" company and are proud to have team members located all over the world. We value Curiosity, Creativity, Perseverance, and Kindness and strive to demonstrate these core values every day. Our culture is very important to us. We invest in our people in fun and exciting ways, including personal development budgets and an annual all-company retreat that is focused less on work and more on human connections. We are in growth mode, and our "smart growth" approach ensures that we will continue to scale our company effectively. 
The job of the Technical Support Specialist is to help the users of our tools to reach their highest potential by educating them about our products, industry standards, and best practices. To be successful, you must be an excellent communicator, a creative thinker and motivated problem-solver, a master of organization, and a passionate learner. Most importantly, you need to love helping people! 
Responsibilities
<ul>
<li>Provide technical support to clients via phone, email, and/or chat platforms; work with end-users to diagnose, troubleshoot and resolve routine technical software issues quickly and efficiently</li>
<li>Escalate Help Desk tickets to appropriate internal teams when necessary</li>
<li>Collaborate with the broader customer experience and/or education teams to improve our database of help documentation and videos</li>
<li>Develop understanding of the industry and the problems that Intellum solves</li>
<li>Stay current with product updates, system changes, and customer support team procedures and best practices</li>
<li>Develop awareness of support KPIs (e.g., response time, resolution time, customer satisfaction) and display a commitment to quality customer interactions</li>
<li>Manage tickets within the designated SLA using our internal ticketing system (Salesforce) and ensure accurate and timely updates, and follow-ups with clients</li>
<li>This description reflects management's assignment of essential functions; it does not prescribe or restrict other tasks as assigned and is subject to change at any time</li>
</ul>
Education &amp; Required Skills
<ul>
<li>2+ years in a technical customer service/technical support or help desk support</li>
<li>Experience with SaaS applications and platforms </li>
<li>Basic knowledge of API interfaces, SSO, and SFTP troubleshooting</li>
<li>Collaborative, team player mentality: automatically helping team members, and in turn asking for help when appropriate</li>
<li>Strong organizational &amp; time management skills</li>
<li>Strong written and verbal communication skills with the ability to translate technical concepts to a non-technical audience. </li>
<li>Analytical and problem-solving skills; Ability to leverage a variety of information sources and tools to diagnose issues and develop solutions </li>
<li>Ability to inspire confidence while leading clients through steps to resolve issues and defuse situations where clients may be frustrated </li>
<li>Demonstrated proactive ownership: taking the initiative to investigate and provide swift and accurate resolution to problems</li>
<li>Strong active listening skills and empathy; able to understand customer frustrations and de-escalate difficult conversations effectively</li>
<li>Professional fluency in English, including speaking, listening, reading, and writing skills</li>
</ul>
What will set you apart
<ul>
<li>Salesforce Lightning experience preferred </li>
<li>Experience with learning management software a plus</li>
</ul>
BENEFITS
<ul>
<li>Medical - 100% of employee premiums for selected individual plans</li>
<li>Dental - 100% of employee premiums covered</li>
<li>Vision - 100% of employee premiums covered</li>
<li>LinkedIn Learning</li>
<li>401(k) plus matching (US Based Only)</li>
<li>Unlimited PTO</li>
<li>Calm subscription</li>
<li>Annual Company Retreat</li>
</ul>
Intellum is an equal-opportunity employer. We're committed to building an inclusive team that celebrates diversity in people, perspectives, and backgrounds regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, citizenship, veteran status, or any other protected status. We encourage you to apply for an open position and if you have questions about whether or not your job experience and skill set meet the requirements for a specific role, reach out to us directly at <a href="mailto:careers@intellum.com" target="_blank">careers@intellum.com</a>.
 If you are an individual applying from CA, NY, CO, CT, MD, NV, or RI, please reach out to <a href="mailto:careers@intellum.com" target="_blank">careers@intellum.com</a> to inquire about specific pay ranges.

Technical Support Specialist

<h3>Job Description</h3>
Job Description
Umbra is an American space technology company delivering advanced systems, from sensors to spacecraft, that empower customers worldwide with unmatched access to critical information from space. Our mission is simple and ambitious: redefine space—for people, systems, and missions in every domain. Umbra’s ecosystem operates through three business units: Remote Sensing (the data), Space Systems (the components), and Mission Solutions (the platforms). Together, our teams develop capabilities that deliver persistent access, resilient performance, and mission-ready solutions, advancing U.S. space leadership while keeping the world safe and informed. About the Team Remote Sensing – The Data Remote Sensing is where Umbra got its start, and our agile Synthetic Aperture Radar (SAR) constellation remains the most capable on the market. We transform satellite data into real- world, actionable insights that strengthen U.S. national security and intelligence, support disaster response, and advance scientific discovery. Our team delivers data at scale with unmatched quality, persistence, and the speed and responsiveness our partners demand. If you want to work on cutting-edge space technology that’s redefining what’s possible in remote sensing, you belong here at Umbra. About the Job Umbra is seeking an organized and proactive Product Support Specialist to join our Remote Sensing business unit. This role is essential to the smooth and effective operation of the Product team, with responsibilities including managing product support workflows, triaging technical issues, maintaining documentation, and enhancing the overall product experience for internal stakeholders and customers.
You’ll collaborate closely with Product team members, Business Development, Engineering, Operations, and Customers to continuously improve internal product processes and deliver an exceptional product experience. This position plays a critical role in scaling the product team’s impact, enabling faster issue resolution, stronger cross-functional collaboration, and more efficient product delivery, helping Umbra deliver high-value, high-quality remote sensing products to a global customer base.
Our aim is to hire this position to work in either our Santa Barbara/Goleta, CA office or Arlington, VA office. 
Key Responsibilities
<ul>
<li>Act as the first line of response for inbound product support requests.</li>
<li>Triage and track issues, escalate to Engineering, Operations, or Product as needed, and ensure timely resolution and communication.</li>
<li>Maintain and update product documentation, FAQs, and internal knowledge bases.</li>
<li>Help track recurring bugs or customer pain points and surface insights to the product team.</li>
<li>Assist with internal operations and engineering including product feature requirements definition, product backlog hygiene, product development progress reporting, and product development blocker removal.</li>
<li>Support new product feature launches with checklist coordination, internal comms, and documentation updates.</li>
<li>Assist Product Team with customer training preparation and documentation.</li>
<li>Continuously identify ways to improve the efficiency and visibility of the product support process. </li>
</ul>
Requirements
Required Qualifications
<ul>
<li>One or more years of experience in a customer-facing support or product operations role, ideally in a geospatial, aerospace, or tech company.</li>
<li>Proficiency with support platforms and CRM tools (e.g., HubSpot, Jira, Confluence).</li>
<li>Strong organizational skills with attention to detail and follow-through.</li>
<li>Excellent written and verbal communication skills, especially in technical or semi-technical contexts.</li>
<li>Comfortable collaborating across multiple teams (Engineering, Operations, Product, Business Development and Customers).</li>
</ul>
Desired Qualifications
<ul>
<li>Familiarity with geospatial and satellite imagery workflows.</li>
<li>Experience with synthetic aperture radar (SAR) or other remote sensing technologies.</li>
<li>Basic experience working with APIs and understanding data delivery pipelines.</li>
<li>Experience supporting government or commercial clients in a technical product environment.</li>
</ul>
Benefits
<ul>
<li>Flexible Time Off, Sick, Family &amp; Medical Leave</li>
<li>Medical, Dental, Vision, Life, LTD, STD (employer funded)</li>
<li>Vol Life, Critical Illness, Accidental, Hospital Indemnity, Pet Insurance (employee funded)</li>
<li>401k with 3% non-elective company contribution</li>
<li>Stock Options</li>
<li>Free Parking</li>
<li>Free lunch daily in office</li>
</ul>
Umbra is an Equal Opportunity Employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.
Employment Eligibility Verification
In compliance with federal laws, all hired persons will be required to verify their identity and eligibility to work in the United States by completing the required Employment Eligibility Verification Form (I-9 Form) upon hire.
ITAR/EAR Requirements
This position may include access to technology and/or data that is subject to U.S. export controls pursuant to ITAR and EAR. To comply with federal export controls, all persons hired must be a U.S. citizen, U.S. national, U.S. lawful permanent resident, refugee or asylee as defined by 8 U.S.C. § 1324b(a)(3), or must otherwise be eligible to obtain the required authorizations from the U.S. Department of State and/or U.S. Department of Commerce as applicable. 
Pay Transparency This job posting may cover multiple career levels. To ensure greater transparency, we provide base salary ranges for all roles, regardless of location. Our standard pay ranges are based on the role’s function and level, benchmarked against similar growth-stage companies. Compensation may vary based on geographical location, as certain regions may have different cost-of-living factors. The final offer will also be influenced by the candidate's skills, responsibilities, and relevant experience.
Compensation Range
The Compensation Range for this role is $65,000 - $80,000 DOE.

Product Support Specialist

<h3>Job Description</h3>
Job Description
Job Title: Customer Care Center Trainer
Location: Merrillville, IN 
Duration: 1-Year Contract (Temp-to-Hire)
Pay Rate: $29.00 – $40.00/hr (W2 only)
Work Authorization: Must be authorized to work in the U.S. – No C2C or sponsorship
Position Overview
We are seeking an experienced Customer Care Center Trainer to deliver engaging in-person, virtual, and e-learning training to both new hires and existing staff within the Customer Care Center (CCC). This role supports the growth and development of Customer Care Center Management, Operations Support, and Customer Service Representatives by delivering training on call management skills, business processes, technology enhancements, customer information systems (CIS/DIS), and regulatory procedures.
The Trainer will be responsible for evaluating trainee readiness, providing coaching, and ensuring a smooth transition from training to production. This is a dynamic role for someone passionate about instructional excellence, employee development, and fostering a culture of continuous learning.
Key Responsibilities
<ul>
<li>
Deliver structured training programs for Customer Care Center staff across multiple formats (classroom, virtual, e-learning).
</li>
<li>
Provide onboarding training for new hires and ongoing training for existing staff, ensuring alignment with business processes and standards.
</li>
<li>
Monitor, track, and report trainee performance, including test scores, attendance, and behavioral observations.
</li>
<li>
Conduct one-on-one coaching sessions, assessments, and on-the-job training activities.
</li>
<li>
Collaborate with management, Quality Assurance, and Operations Support teams to identify training needs and implement solutions.
</li>
<li>
Maintain accurate training records for all CCC employees.
</li>
<li>
Continuously improve training programs using participant feedback and performance metrics.
</li>
<li>
Support the development of job aids, call scripts, and process documentation.
</li>
<li>
Manage classroom engagement, address distractions, and resolve technical issues during training sessions.
</li>
<li>
Participate in training needs analysis to address performance gaps.
</li>
</ul>
Required Qualifications
<ul>
<li>
High School Diploma or equivalent.
</li>
<li>
Minimum 3 years of training or facilitation experience.
</li>
<li>
Strong verbal, written, and interpersonal communication skills.
</li>
<li>
Proficiency with Microsoft Office Suite (PowerPoint, Excel, Word) and Teams.
</li>
<li>
Knowledge of adult learning and behavior change methods.
</li>
<li>
Ability to prioritize, multitask, and meet deadlines in a fast-paced environment.
</li>
<li>
Strong problem-solving skills with the ability to recommend and implement training solutions.
</li>
<li>
Ability to travel as needed.
</li>
</ul>
Preferred Qualifications
<ul>
<li>
Bachelor’s degree in Communications or related field.
</li>
<li>
Course design and development experience.
</li>
<li>
Familiarity with e-learning software such as Adobe Captivate.
</li>
<li>
Professional training certification.
</li>
</ul>

Training Specialist: Customer Care Center (Remote Contract-to-Hire)

<h3>Job Description</h3>
Job Description
About Us
One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.
In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.
The Opportunity
Launch your healthcare career as a Lab Services Specialist/ Member Support Specialist Trainee at One Medical! No phlebotomy/medical assistant experience required.
We're seeking motivated individuals ready to make a difference in patient care. In this exciting role, we provide full training in phlebotomy (blood drawing) and other clinical procedures. This is your opportunity to start a rewarding career in healthcare while developing new skills and making a direct impact on patient lives.
As a Lab Services Specialist/ Member Support Specialist Trainee at one of our offices, you'll provide exceptional care and support for our patients, while training to provide venipuncture and other clinical support services. With a strong drive for service and human connection, you will remove barriers to care. You will also be the first point of contact for our patients, the steward of our office space, and provide any other support as requested by the Practice Coordinator, Operations Manager, or providers.
You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges, while using empathy, focus, and compassion in all interactions with patients and team members. You apply tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You thrive in cultures that focus on feedback and growth, and are nimble in your approach to respond to the needs of the patients and team. If this sounds like you, we would love to connect.
What you'll likely work on from day one:
<ul>
<li>Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary</li>
<li>All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc.</li>
<li>Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. </li>
<li>Master our technology suite including but not limited to Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily work</li>
<li>Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization</li>
<li>Successful completion of One Medical clinical training and state required education and/or certifications within first six months of employment (One Medical sponsored)</li>
<li>Willingness to obtain Basic Life Support (BLS) certification within 60 days of hire based on guidelines within a specific metropolitan statistical area (One Medical sponsored)</li>
</ul>
What you'll likely work on in the future:
Upon successful completion of One Medical clinical training and state required education and/or certifications your responsibilities and compensation will scale to that of our Lab Services Specialist/ Member Support Specialist role.
<ul>
<li>Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics</li>
<li>Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs</li>
<li>Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization </li>
<li>Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to medical record and consult review, billing inquiries, and DOH reporting</li>
</ul>
These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.
What you'll need:
<ul>
<li>At least 1 year of experience in high touch customer or patient facing roles </li>
<li>Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions</li>
<li>Strong written and verbal communication skills </li>
<li>A High School Diploma or equivalent </li>
<li>Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously</li>
<li>Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) </li>
<li>A proven ability to display confidence and instill trust with patients while delivering individualized, human-centered, customer-focused care </li>
<li>A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks</li>
</ul>
Competitive salary on day one: starts at $22.75 per hour based on a full time schedule. 
Competitive salary upon successful completion of One Medical clinical training and state required education and/or certifications within first six months of employment (One Medical sponsored): starts at $24.00 per hour based on a full time schedule. 
This is a full time role (40 hrs/week) located in Seattle, WA with 8 hr shifts generally taking place on Mondays through Friday between the hours of 6:30am and 5pm. 
One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire:
Taking care of you today
<ul>
<li>Paid sabbatical for every five years of service</li>
<li>Free One Medical memberships for yourself, your friends and family</li>
<li>Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues</li>
<li>Competitive Medical, Dental and Vision plans</li>
<li>Pre-Tax commuter benefits</li>
<li>PTO cash outs - Option to cash out up to 40 accrued hours per year</li>
</ul>
Protecting your future for you and your family
<ul>
<li>401K match</li>
<li>Credit towards emergency childcare</li>
<li>Company paid maternity and paternity leave</li>
<li>Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance</li>
<li>Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance</li>
</ul>
In addition to the comprehensive benefits package outlined above, practicing clinicians also receive
<ul>
<li>Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.</li>
<li>UpToDate Subscription - An evidence-based clinical research tool</li>
<li>Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education</li>
<li>Rounds - Providers end patient care one hour early each week to participate in this shared learning experience</li>
<li>Discounted rate to attend One Medical's Annual REAL primary care conference</li>
</ul>
One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.

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