<h3>Job Description</h3>
Job Description
VAULT CLERK 10-hour shifts ~ Start: 8PM / 9PM End: 6AM / 7AM ~ Some weekends required
Job Description &amp; Core Responsibilities
Job Description
Position Title: Vault Clerk Department: Inventory Control Reports To: Inventory Control Manager FLSA Status: Non-Exempt Pay Grade: Grade 6 Starting Wage: $18.00 - $21.10 Gaming Classification: Compact/Gaming Application Deadline: September 17th, 2025
Position Summary:
The Vault Clerk is responsible for the secure and efficient flow of currency and cash-equivalent documents through the vault to support daily gaming and general revenue operations. This position ensures accurate cash handling, maintains kiosk operations, and upholds compliance with company policies, regulatory standards, and confidentiality requirements.
Core Duties and Responsibilities:
<ul>
<li>
Deliver exceptional guest service by being knowledgeable about FBRC and events with professionalism, courtesy, and promptness.
</li>
<li>
Perform responsibilities independently and efficiently, maximizing use of time and resources.
</li>
<li>
Monitor and maintain kiosk currency levels; perform audits, drops, basic troubleshooting, and arrange maintenance when necessary.
</li>
<li>
Enforce safety standards through correct lifting techniques and maintain a clean, organized work environment.
</li>
<li>
Maintain control and security over the assigned work area at all times.
</li>
<li>
Follow all cash handling procedures with precision and comply with all internal policies and SOPs.
</li>
<li>
Maintain knowledge of company policies, regulatory compliance standards, and SOPs.
</li>
<li>
Distribute cash and equivalent documents across all casino departments.
</li>
<li>
Issue and return banks for revenue departments; replenish Cage cashier banks and perform necessary swaps and exchanges.
</li>
<li>
Verify and receive table game and slot drops into the vault; generate related reports.
</li>
<li>
Accurately count, track, and handle chip denominations and associated procedures.
</li>
<li>
Distribute and destroy playing cards as per policy.
</li>
<li>
Move heavy bags/boxes of coin for cashier bank replenishment.
</li>
<li>
Assemble and prepare promotional coupon packages.
</li>
<li>
Ensure compliance with key issuance policies; audit sensitive keys and maintain accurate logs.
</li>
<li>
Track lost and found money transactions.
</li>
<li>
Knowledge of money counting / rolling machines.
</li>
<li>
Perform minor repairs and cleaning of coin counting/rolling machines.
</li>
<li>
Assist with staff scheduling and coverage for call-ins.
</li>
<li>
Operate an adding machine and other basic office equipment effectively.
</li>
<li>
Attend all required meetings and trainings.
</li>
<li>
Maintain awareness of current promotional events.
</li>
<li>
Use internal systems (e.g., Quickets, VIP Shield, Lightspeed, Kiosk Dashboard) accurately and proficiently.
</li>
<li>
Effectively use Microsoft programs (e.g., Word, Excel, Teams, Outlook).
</li>
<li>
Maintain and communicate daily logs, emails, and shift notes for continuity.
</li>
<li>
Demonstrate a strong understanding of Title 31, SARC, Employee Right to Know, and Bloodborne Pathogens procedures.
</li>
<li>
Remain alert to potential hazards and report concerns promptly.
</li>
<li>
Notify the Inventory Control Manager of any problems throughout your shift.
</li>
<li>
Serve as a cashier when necessary.
</li>
<li>
Perform other duties as assigned.
</li>
</ul>
Competencies:
<ul>
<li>
Provides excellent guest service.
</li>
<li>
Works effectively as part of a team.
</li>
<li>
Reliable and punctual attendance.
</li>
<li>
Strong verbal and written communication skills.
</li>
<li>
Adheres to policies and procedures.
</li>
<li>
Maintains a positive and professional demeanor.
</li>
<li>
Accepts and applies constructive feedback.
</li>
</ul>
Qualifications – Education and Experience:
Minimum Requirements:
<ul>
<li>
Ability to pass a criminal background check and drug screening.
</li>
<li>
Legible handwriting.
</li>
<li>
Basic math proficiency.
</li>
<li>
Customer service experience. 
</li>
<li>
Cash handling experience. 
</li>
<li>
Computer literacy and system navigation. 
</li>
<li>
Microsoft Teams / Outlook and Excel experience.
</li>
<li>
Strong organizational and interpersonal skills.
</li>
<li>
Effective listening and verbal communication.
</li>
<li>
Works well under pressure and in fast-paced environments.
</li>
<li>
Self-motivated, adaptable, and cooperative with a team-first attitude.
</li>
<li>
Must be at least 18 years of age.
</li>
</ul>
Work Environment:
Fast-paced, requiring consistent focus, attention to detail, and overall good mental and physical health.
Physical Demands:
<ul>
<li>
Capable of sitting or standing for extended periods.
</li>
<li>
Able to lift up to 100 pounds.
</li>
<li>
Comfortable climbing ladders and performing physical tasks such as kneeling, crouching, or crawling.
</li>
<li>
Can tolerate exposure to bright lights, loud noises, and various scents.
</li>
<li>
Proficient in performing repetitive motions related to computer and machine operation.
</li>
</ul>
Preference: It is the policy of the Bois Forte Band, pursuant to tribal and federal law, to give preference to qualified Native Americans in hiring, promotion, and departmental transfers. Preference will be extended to members of the Bois Forte Band, members of other federally recognized tribes and to status Natives born in Canada.
Confidentiality:
Employees shall not, at any time or in any manner, outside the course of performing his/her duties, either directly or indirectly, disclose or communicate to any person, firm or corporation in any manner whatsoever, any information concerning matters affecting or relating to the business of Fortune Bay Resort Casino. This includes, but is not limited to, confidential personnel and customer information, company or department operations and plans, financial data, procedures and processes, or other information without regard to the matters being deemed confidential, material or important.
 Ethics Code:
I understand that I must comply with the Bois Forte Code of Ethics and will not offer, solicit or otherwise enter into any agreement or transaction for personal benefit with any vendor or potential vendor. I acknowledge and understand that there can be no real or perceived conflict of interest between myself and vendors or potential vendors and that my actions are reflections of my responsibility to uphold the integrity of gaming and employment with the Bois Forte Reservation Tribal Council and Fortune Bay Resort Casino.
Acknowledgment
I have reviewed the content of this job description and have been provided a copy of the description. I certify that I am able to perform the essential functions of this position as outlined in this description, with or without reasonable accommodation.
 Hours: 10-hour shifts. Start: 8P or 9P End: 6A or 7A. Some weekends required.

Vault Clerk

<h3>Job Description</h3>
Job Description
Position Title: Slot Technician
Reports To: Slot Technician Supervisor
Supervises: N/A
Summary of Position
Test function of electronic assemblies, components, and parts according to established procedures. Responsible for the preventive maintenance, repairs and maintenance, and troubleshooting of all slot machines.
Key Responsibilities and Performance/Behaviors

<ul>
<li>Ability</li>
</ul>
<ul>
<li>Can explain and demonstrate Hospitality Behaviors and Performance Standards.</li>
<li>Understands where to get the information needed to complete tasks to standard.</li>
<li>Can explain and demonstrate technical skills used to complete tasks to standard.</li>
<li>Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.</li>
<li>Understands how to take ownership of problems and solve them when solutions may not be available.</li>
<li>Can explain how to request help from others when needed to complete task or goal.</li>
<li>Has complete knowledge and can tell others of IMGR&amp;C products and services.</li>
<li>Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.</li>
</ul>
<ul>
<li>Performance</li>
</ul>
<ul>
<li>Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.</li>
<li>Responds to obstacles; finds new ways to reach desired end results.</li>
<li>In absence of guidance, acts and takes charge to respond to guest or internal customer needs.</li>
<li>Responds to change by quickly applying talent and skills in a positive way to succeed.</li>
<li>Supports achievement of Quality Goal; “Do it right the first time.”</li>
<li>Acts to protect and preserve property of IMGR&amp;C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.</li>
<li>Makes suggestions to improve performance.</li>
</ul>
<ul>
<li>Behavior</li>
</ul>
<ul>
<li>Behavior meets IMGR&amp;C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).</li>
<li>Approaches all activities with enthusiasm and encourages enthusiasm from others.</li>
<li>Chooses a positive approach in all situations.</li>
<li>Respects individuality of others; continues to communicate in order to work together.</li>
<li>Speaks positively about guests, other team members and our business in all situations on and off property.</li>
<li>Treats other with respect in all situations.</li>
</ul>
<ul>
<li>Service</li>
</ul>
<ul>
<li>Serves others.</li>
<li>Identifies and can communicate needs of guests and others.</li>
<li>Takes quick action to serve others in a way that meets/exceeds their needs.</li>
<li>Identifies ways to improve individual or team’s service to others.</li>
<li>Provides service outside job responsibilities if needed to help resort succeed.</li>
<li>Takes ownership of guest problem(s) until it is solved.</li>
</ul>
<ul>
<li>Professionalism</li>
</ul>
<ul>
<li>Meets IMGR&amp;C Appearance standards.</li>
<li>Professionally supports IMGR&amp;C reputation and image in all situations, on and off property.</li>
</ul>
<ul>
<li>Attendance</li>
</ul>
<ul>
<li>Meets IMG&amp;C policy for attendance.</li>
<li>Informs supervisor of future absence as far in advance as possible.</li>
<li>Required to work all Marketing Special Events and Concerts.</li>
</ul>
<ul>
<li>Communication</li>
</ul>
<ul>
<li>Provides information others need to succeed, in time for them to use it.</li>
<li>Shares with next shift the information needed for them to succeed.</li>
<li>Listens to others without interruption; acts on their feedback when possible.</li>
<li>Asks questions to better understand expectations of others.</li>
<li>Reports all guest complaints and compliments to Supervisor or Manager.</li>
<li>Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&amp;C standards.</li>
</ul>
<ul>
<li>Team Work</li>
</ul>
<ul>
<li>Puts Success of team ahead of personal success.</li>
<li>Helps other team members succeed without being asked.</li>
<li>Takes action to resolve conflict between individuals.</li>
<li>Helps other departments achieve success.</li>
<li>Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.</li>
<li>Does whatever is necessary to help department and resort success.</li>
<li>Contributes ideas that support progress and success at shift, team and departmental meetings.</li>
</ul>

<ol>
<li>Essential Duties and Responsibilities include the following and are subject to change at management’s discretion:</li>
</ol>
<ul>
<li>Repairs malfunctioning slot machines.</li>
<li>Operates electronic test equipment as required to facilitate repairs.</li>
<li>Uses small tools to effect installation and repair of slot machines and other equipment.</li>
<li>Prepares records and reports describing types of repair work and preventive maintenance performed.</li>
<li>Replaces defective components or repairs defective wiring after testing.</li>
<li>Cleans slot areas as required.</li>
<li>May have to perform other duties as assigned.</li>
<li>Adheres to all regulatory, departmental, and casino policies and procedures, and to the Casino Internal Control Structure.</li>
<li>Must be able to obtain and maintain a gaming license.</li>
</ul>
<ol>
<li>Supervisory Responsibilities</li>
<li>Education and/or Experience Requirements</li>
</ol>
 Meets IMGR&amp;C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
<ul>
<li>High school diploma or general education diploma (GED). Electrical/mechanical experience relating to diagnosing, troubleshooting component failures on comparative equipment; or two years related experience and/or training; or equivalent combination of education and experience may be substituted. An aptitude test may be given to test knowledge, skills and ability. Mescalero Apache Tribal preference; bicultural experience preferred.</li>
</ul>
<ol>
<li>Physical Demands</li>
</ol>
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.
While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours.
<ol>
<li>Work Environment</li>
</ol>
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.
The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.

H6700 TC SLOT TECHNICIAN

<h3>Job Description</h3>
Job Description
Overview
 
Responsibilities
Provides technical and organizational support for the Manager CRM, including but not limited to, building offers in player tracking systems, updating existing reports, preparing list for direct mail programs, and preparing ad-hoc analysis.
<ul>
<li>Setup Direct Marketing Offers in Casino Management System (CMP)</li>
<li>Maintains and updates existing reports on a daily, weekly, or monthly basis.</li>
<li>Investigates and solves data quality issues and trains users as needed.</li>
<li>Manipulates and sorts player lists in preparations for direct mail vendors.</li>
<li>Uploads customer (player) lists in CMP</li>
<li>Prepares graphical interpretation of raw data.</li>
<li>Prepares ad-hoc analysis upon request.</li>
<li>Maintains professional relations with vendors, customers and harmonious relationships with co-workers.</li>
<li>Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.</li>
<li>Other duties as assigned</li>
</ul>
 
Qualifications
<ul>
<li>College degree preferred and/or combination of education and work experience.</li>
<li>Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.</li>
<li>Must be able and willing to work flexible hours to include evenings, weekends and holidays.</li>
<li>Must be detail-oriented. Attention to detail is paramount to succeeding in this role.</li>
<li>Must possess excellent time management skills.</li>
<li>Must be a team player with strong communication (both written and oral) and interpersonal skills.</li>
<li>Proficient knowledge of Microsoft Office is required.</li>
<li>Expert skills in Excel is required.</li>
<li>Knowledge of SQL query is required.</li>
<li>Proven ability to work with mail merge and address cleansing products.</li>
<li>Ability to function in non-standard situations where some judgment must be exercised.</li>
<li>Ability to analyze raw data to find trends and anomalies.</li>
<li>Must possess the ability to understand and interpret graphical representation of data</li>
</ul>
Work Environment:
Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
For a listing of all opportunities at Seminole Gaming, please go to <a href="http://www.gotoworkhappy.com" target="_blank">www.gotoworkhappy.com</a>.

ANALYST - DATABASE MARKETING

<h3>Job Description</h3>
Job Description
Position Title: Cage Supervisor
Reports To: Cage/Main Bank Manager
Supervises: Cage/Main Bank Cashier
Summary of Position
Responsible for the daily operations of the cage/main bank during their shifts, in accordance with the Internal Control Structure (JCS) and with the policies, standards and procedures manual for the Cage/Main Bank.
Key Responsibilities and Performance/Behaviors

<ul>
<li>Ability</li>
</ul>
<ul>
<li>Can explain and demonstrate Hospitality Behaviors and Performance Standards.</li>
<li>Understands where to get the information needed to complete tasks to standard.</li>
<li>Can explain and demonstrate technical skills used to complete tasks to standard.</li>
<li>Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.</li>
<li>Understands how to take ownership of problems and solve them when solutions may not be available.</li>
<li>Can explain how to request help from others when needed to complete task or goal.</li>
<li>Has complete knowledge and can tell others of IMGR&amp;C products and services.</li>
<li>Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.</li>
</ul>
<ul>
<li>Performance</li>
</ul>
<ul>
<li>Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.</li>
<li>Responds to obstacles; finds new ways to reach desired end results.</li>
<li>In absence of guidance, acts and takes charge to respond to guest or internal customer needs.</li>
<li>Responds to change by quickly applying talent and skills in a positive way to succeed.</li>
<li>Supports achievement of Quality Goal; “Do it right the first time.”</li>
<li>Acts to protect and preserve property of IMGR&amp;C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.</li>
<li>Makes suggestions to improve performance.</li>
</ul>
<ul>
<li>Behavior</li>
</ul>
<ul>
<li>Behavior meets IMGR&amp;C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).</li>
<li>Approaches all activities with enthusiasm and encourages enthusiasm from others.</li>
<li>Chooses a positive approach in all situations.</li>
<li>Respects individuality of others; continues to communicate in order to work together.</li>
<li>Speaks positively about guests, other team members and our business in all situations on and off property.</li>
<li>Treats other with respect in all situations.</li>
</ul>
<ul>
<li>Service</li>
</ul>
<ul>
<li>Serves others.</li>
<li>Identifies and can communicate needs of guests and others.</li>
<li>Takes quick action to serve others in a way that meets/exceeds their needs.</li>
<li>Identifies ways to improve individual or team’s service to others.</li>
<li>Provides service outside job responsibilities if needed to help resort succeed.</li>
<li>Takes ownership of guest problem(s) until it is solved.</li>
</ul>
<ul>
<li>Professionalism</li>
</ul>
<ul>
<li>Meets IMGR&amp;C Appearance standards.</li>
<li>Professionally supports IMGR&amp;C reputation and image in all situations, on and off property.</li>
</ul>
<ul>
<li>Attendance</li>
</ul>
<ul>
<li>Meets IMG&amp;C policy for attendance.</li>
<li>Informs supervisor of future absence as far in advance as possible.</li>
<li>Required to work all Marketing Special Events and Concerts.</li>
</ul>
<ul>
<li>Communication</li>
</ul>
<ul>
<li>Provides information others need to succeed, in time for them to use it.</li>
<li>Shares with next shift the information needed for them to succeed.</li>
<li>Listens to others without interruption; acts on their feedback when possible.</li>
<li>Asks questions to better understand expectations of others.</li>
<li>Reports all guest complaints and compliments to Supervisor or Manager.</li>
<li>Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&amp;C standards.</li>
</ul>
<ul>
<li>Team Work</li>
</ul>
<ul>
<li>Puts Success of team ahead of personal success.</li>
<li>Helps other team members succeed without being asked.</li>
<li>Takes action to resolve conflict between individuals.</li>
<li>Helps other departments achieve success.</li>
<li>Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.</li>
<li>Does whatever is necessary to help department and resort success.</li>
<li>Contributes ideas that support progress and success at shift, team and departmental meetings.</li>
</ul>

<ol>
<li>Essential Duties and Responsibilities include the following and are subject to change at management’s discretion:</li>
</ol>
<ul>
<li>Monitors the performance of team members, ensuring adherence to the Cage/Main Bank policies, standards and procedures and the JCS for each assigned shift.</li>
<li>Assists in implementing Cage/Main Bank policies, standards and procedures to improve security and efficiency.</li>
<li>May perform functions of Cage Cashier, as required.</li>
<li>Reconciles Cage accountability for assigned shift.</li>
<li>Ensure completion and accuracy of all federal currency transaction reporting requirements (Title 31).</li>
<li>Reviews all cage cashier discrepancies and follow up reports.</li>
<li>Arbitrates conflicts within casino cage, addresses issues, resolves conflicts and any customer service conflicts, providing quality customer service at all times.</li>
<li>Assists with the preparation of the cage cashier weekly work schedules.</li>
<li>Planning, assigning and directing work</li>
<li>Responsible for performance reviews</li>
<li>Make necessary referrals of cage team members for re-training if performance is not up to standard.</li>
<li>Carries out supervisory responsibilities in accordance with the casino's policies and applicable laws.</li>
<li>Obtains and maintains a gaming license</li>
</ul>
Supervisory Responsibilities
Directly supervises the cage cashiers, assists with supervision of Main Bank Cashier in the absence of Main Bank Supervisor.
<ol>
<li>Education and/or Experience Requirements</li>
</ol>
 Meets IMGR&amp;C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
<ul>
<li>Associates Degree (A.A.) from a college or university; or four years job-related experience and/or training, or equivalent combination of education and experience may be substituted. Supervisory experience preferred. Mescalero Apache Tribal preference; bicultural experience preferred.</li>
</ul>
<ol>
<li>Physical Demands</li>
</ol>
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.
While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours.
<ol>
<li>Work Environment</li>
</ol>
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.
The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.

H5020 IMG CAGE SHIFT SUPERVISOR

<h3>Job Description</h3>
Job Description
Overview

About Seminole Hard Rock Hotel &amp; Casino Hollywood
Seminole Hard Rock Hotel &amp; Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel &amp; Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® &amp; Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at <a href="http://www.seminolehardrockhollywood.com" target="_blank">www.seminolehardrockhollywood.com</a>, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.
Benefits &amp; Perks:
We offer rockin' benefits that include Medical, Dental, Vision &amp; Life Insurances, 401K, Paid time off, Annual Bonus Opportunity &amp; much more! Please visit <a href="http://www.gotoworkhappy.com/benefits" target="_blank">http://www.gotoworkhappy.com/benefits</a> to see our full list of benefits! 
 
Responsibilities
Under the direction of Security Manager, the incumbent is responsible for promoting an outgoing, friendly, customer oriented personality at all times. Directs the activities of Security Officers, Command Console Operators and Security Officer/Medical Response Technicians in assigned zones of responsibility in accordance with the company and departmental policies and procedures. Acts to protect and safeguard assets of patrons, employees and the company. Schedules and coordinates security activities. Duties include, but not limited to:
Essential Job Functions:
<ul>
<li>Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of /departmental policies and procedures.</li>
<li>Conducts inquiries alleged instances of negligence or misconduct. Coordinates activities with local and state law enforcement officials.</li>
<li>Prepares detailed incident reports in a clear and precise manner.</li>
<li>Reviews all incident reports for accuracy submitted by Security Officers.</li>
<li>Directs and delegates responsibilities to the Security Officers.</li>
<li>Communicates all policy changes, memorandums, and special events on a daily basis.</li>
<li>Communicates with guests and other employees in a positive manner, both in oral and written forms.</li>
<li>Evaluates his/her subordinates’ performance.</li>
<li>Coordinates emergency situations.</li>
<li>Perform other duties as assigned.</li>
</ul>
 
 
Qualifications
High School diploma or equivalent required. One (1) year of job-related Security experience required in a high volume casino/hotel complex environment or an equivalent combination of education and/or experience. Security experience may be substituted with law enforcement experience.
Additional Requirements:
<ul>
<li>Must be able to effectively direct vehicular traffic in parking lots/garages and entrances/exits.</li>
<li>Excellent time management skills required.</li>
<li>Must be able to read technical manuals and to speak to general public and/or groups of individuals. </li>
<li>Strong computer skills are required along with the ability to wear a radio earphone without any medical limitations.</li>
<li>Must be able to work in a professional office environment, as well as on a Casino Floor with constant exposure to general public and smoke.</li>
<li>Must be able to work outdoors in all weather conditions.</li>
</ul>
Work Environment:
<ul>
<li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.</li>
<li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</li>
<li>The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. </li>
<li>Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.</li>
</ul>

Closing:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:
<ul>
<li>Credit Check</li>
<li>Criminal Background Check</li>
<li>Drug Screen </li>
</ul>
#ProfHotJobs 
Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

SECURITY - SUPERVISOR

<h3>Job Description</h3>
Job Description
Position Title: Accounts Payable Coordinator 
Reports To: Accounts Payable Supervisor
Supervises: N/A
Summary of Position
Complies and maintains vendor files records, process payment for operating invoices, check requests, team member expense reports, casual labor/subcontractor work and fixed asset purchases, helps with month end close, accruals and ach gas account monthly bank withdraws records.
Key Responsibilities and Performance/Behaviors

<ul>
<li>Ability</li>
</ul>
<ul>
<li>Can explain and demonstrate Hospitality Behaviors and Performance Standards.</li>
<li>Understands where to get the information needed to complete tasks to standard.</li>
<li>Can explain and demonstrate technical skills used to complete tasks to standard.</li>
<li>Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.</li>
<li>Understands how to take ownership of problems and solve them when solutions may not be available.</li>
<li>Can explain how to request help from others when needed to complete task or goal.</li>
<li>Has complete knowledge and can tell others of IMGR&amp;C products and services.</li>
<li>Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.</li>
</ul>
<ul>
<li>Performance</li>
</ul>
<ul>
<li>Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.</li>
<li>Responds to obstacles; finds new ways to reach desired end results.</li>
<li>In absence of guidance, acts and takes charge to respond to guest or internal customer needs.</li>
<li>Responds to change by quickly applying talent and skills in a positive way to succeed.</li>
<li>Supports achievement of Quality Goal; “Do it right the first time.”</li>
<li>Acts to protect and preserve property of IMGR&amp;C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.</li>
<li>Makes suggestions to improve performance.</li>
</ul>
<ul>
<li>Behavior</li>
</ul>
<ul>
<li>Behavior meets IMGR&amp;C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).</li>
<li>Approaches all activities with enthusiasm and encourages enthusiasm from others.</li>
<li>Chooses a positive approach in all situations.</li>
<li>Respects individuality of others; continues to communicate in order to work together.</li>
<li>Speaks positively about guests, other team members and our business in all situations on and off property.</li>
<li>Treats other with respect in all situations.</li>
</ul>
<ul>
<li>Service</li>
</ul>
<ul>
<li>Serves others.</li>
<li>Identifies and can communicate needs of guests and others.</li>
<li>Takes quick action to serve others in a way that meets/exceeds their needs.</li>
<li>Identifies ways to improve individual or team’s service to others.</li>
<li>Provides service outside job responsibilities if needed to help resort succeed.</li>
<li>Takes ownership of guest problem(s) until it is solved.</li>
</ul>
<ul>
<li>Professionalism</li>
</ul>
<ul>
<li>Meets IMGR&amp;C Appearance standards.</li>
<li>Professionally supports IMGR&amp;C reputation and image in all situations, on and off property.</li>
</ul>
<ul>
<li>Attendance</li>
</ul>
<ul>
<li>Meets IMG&amp;C policy for attendance.</li>
<li>Informs supervisor of future absence as far in advance as possible.</li>
<li>Required to work all Marketing Special Events and Concerts.</li>
</ul>
<ul>
<li>Communication</li>
</ul>
<ul>
<li>Provides information others need to succeed, in time for them to use it.</li>
<li>Shares with next shift the information needed for them to succeed.</li>
<li>Listens to others without interruption; acts on their feedback when possible.</li>
<li>Asks questions to better understand expectations of others.</li>
<li>Reports all guest complaints and compliments to Supervisor or Manager.</li>
<li>Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&amp;C standards.</li>
</ul>
<ul>
<li>Team Work</li>
</ul>
<ul>
<li>Puts Success of team ahead of personal success.</li>
<li>Helps other team members succeed without being asked.</li>
<li>Takes action to resolve conflict between individuals.</li>
<li>Helps other departments achieve success.</li>
<li>Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.</li>
<li>Does whatever is necessary to help department and resort success.</li>
<li>Contributes ideas that support progress and success at shift, team and departmental meetings.</li>
</ul>

<ol>
<li>Essential Duties and Responsibilities include the following and are subject to change at management’s discretion:</li>
</ol>
<ul>
<li>Gathers invoices daily and matches them with Purchase Orders in Food-Trak. If there is no Purchase Order Receiving Document attached to an invoice then it would have to be searched through the Purchase Orders by date to find a match;</li>
<li>Go through each invoice line by line and reconciles quantities, pack sizes and prices to match. Responsible for changing cases to lbs on all items that have catch weights. Distributions must match payables in order to complete the process;</li>
<li>Communicates with the F &amp; B Buyer about items on the invoice that do not match up with items on the purchase order;</li>
<li>Runs a Purchase Recap or Price Exception report at the end of the day to find any items that were entered incorrectly. Fixes errors if any;</li>
<li>Enters invoices that do not have purchase orders associated with them;</li>
<li>Prints out invoice summary for the accounting with distributed totals for each invoice;</li>
<li>If invoices needed to be transferred to a different profit center, you would perform that function when completing an invoice;</li>
<li>Assist in accounts payable functions;</li>
<li>Assist in monthly closings;</li>
<li>Adheres to all regulatory, resort, departmental, casino policies and procedures, and to the casino Internal Control Structure;</li>
<li>Other duties may be assigned;</li>
<li>Must be able to obtain and maintain a gaming license.</li>
</ul>
<ol>
<li>Supervisory Responsibilities</li>
<li>Education and/or Experience Requirements</li>
</ol>
 Meets IMGR&amp;C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
<ul>
<li>Associated Degree (AA) from college or university, or five years job-related experience in Accounts Payable. Must have a financial background and proven ability to coordinate business activities. Must display at all times Hospitality Behaviors. Must have excellent computer skills working with Microsoft Word, Excel and Power Point and ability to make efficient use of Microsoft Outlook and Internet Explorer. Must possess strong organizational and excellent oral/written communication skills.</li>
</ul>
<ol>
<li>Physical Demands</li>
</ol>
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.
While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours.
<ol>
<li>Work Environment</li>
</ol>
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.
The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.

H6320 COORDINATOR AP

<h3>Job Description</h3>
Job Description
Position Title: Wendell’s Server
Reports To: Wendell’s Manager
Supervises: N/A
Summary of Position
The primary responsibility of a server is to provide our guest with the finest food and drink that is accompanied by attentive and gracious service. An experienced server will be familiar with menus, table service, and general information about the establishment and have good sales techniques. Team members that serve in this position must have an outgoing, enthusiastic, customer service oriented nature about them. Provide top quality service to the guest, which entails proper greeting of the guest, knowing how to accommodate guest with special needs, guests who may seat themselves, service checks throughout the guest’s dining experience and proper departure of the guest.

Key Responsibilities and Performance/Behaviors

<ul>
<li>Ability</li>
</ul>
<ul>
<li>Can explain and demonstrate Hospitality Behaviors and Performance Standards.</li>
<li>Understands where to get the information needed to complete tasks to standard.</li>
<li>Can explain and demonstrate technical skills used to complete tasks to standard.</li>
<li>Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.</li>
<li>Understands how to take ownership of problems and solve them when solutions may not be available.</li>
<li>Can explain how to request help from others when needed to complete task or goal.</li>
<li>Has complete knowledge and can tell others of IMGR&amp;C products and services.</li>
<li>Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.</li>
</ul>
<ul>
<li>Performance</li>
</ul>
<ul>
<li>Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.</li>
<li>Responds to obstacles; finds new ways to reach desired end results.</li>
<li>In absence of guidance, acts and takes charge to respond to guest or internal customer needs.</li>
<li>Responds to change by quickly applying talent and skills in a positive way to succeed.</li>
<li>Supports achievement of Quality Goal; “Do it right the first time.”</li>
<li>Acts to protect and preserve property of IMGR&amp;C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.</li>
<li>Makes suggestions to improve performance.</li>
</ul>
<ul>
<li>Behavior</li>
</ul>
<ul>
<li>Behavior meets IMGR&amp;C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).</li>
<li>Approaches all activities with enthusiasm and encourages enthusiasm from others.</li>
<li>Chooses a positive approach in all situations.</li>
<li>Respects individuality of others; continues to communicate in order to work together.</li>
<li>Speaks positively about guests, other team members and our business in all situations on and off property.</li>
<li>Treats other with respect in all situations.</li>
</ul>
<ul>
<li>Service</li>
</ul>
<ul>
<li>Serves others.</li>
<li>Identifies and can communicate needs of guests and others.</li>
<li>Takes quick action to serve others in a way that meets/exceeds their needs.</li>
<li>Identifies ways to improve individual or team’s service to others.</li>
<li>Provides service outside job responsibilities if needed to help resort succeed.</li>
<li>Takes ownership of guest problem(s) until it is solved.</li>
</ul>
<ul>
<li>Professionalism</li>
</ul>
<ul>
<li>Meets IMGR&amp;C Appearance standards.</li>
<li>Professionally supports IMGR&amp;C reputation and image in all situations, on and off property.</li>
</ul>
<ul>
<li>Attendance</li>
</ul>
<ul>
<li>Meets IMG&amp;C policy for attendance.</li>
<li>Informs supervisor of future absence as far in advance as possible.</li>
<li>Required to work all Marketing Special Events and Concerts.</li>
</ul>
<ul>
<li>Communication</li>
</ul>
<ul>
<li>Provides information others need to succeed, in time for them to use it.</li>
<li>Shares with next shift the information needed for them to succeed.</li>
<li>Listens to others without interruption; acts on their feedback when possible.</li>
<li>Asks questions to better understand expectations of others.</li>
<li>Reports all guest complaints and compliments to Supervisor or Manager.</li>
<li>Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&amp;C standards.</li>
</ul>
<ul>
<li>Team Work</li>
</ul>
<ul>
<li>Puts Success of team ahead of personal success.</li>
<li>Helps other team members succeed without being asked.</li>
<li>Takes action to resolve conflict between individuals.</li>
<li>Helps other departments achieve success.</li>
<li>Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.</li>
<li>Does whatever is necessary to help department and resort success.</li>
<li>Contributes ideas that support progress and success at shift, team and departmental meetings.</li>
</ul>

<ol>
<li>Essential Duties and Responsibilities include the following and are subject to change at management’s discretion:</li>
</ol>
<ul>
<li>Provide top quality service to the guest. That entails proper greeting of the guest, knowing how to accommodate guests with special needs, guests who may seat themselves, service checks throughout the guest's dining experience and proper departure of the guest.</li>
<li>Familiarization and compliance with server station check that involves procedural inspections and maintenance of server station.</li>
<li>Proper preparation and service of alcoholic and non-alcoholic beverages.</li>
<li>Correct transactions reflecting responsibility.</li>
<li>Familiarization and compliance of job tasks specific for a Fine Dining Restaurant.</li>
<li>Upkeep of uniform issued to you, as well as your footwear that will have safety soles.</li>
<li>Constant communication with team members.</li>
<li>Practice kitchen safety and food sanitation, as well as observing and obeying all safety rules.</li>
<li>Tum in any lost items to Restaurant Manager and/or Supervisor.</li>
<li>Is able to fill in as a bus person, greeter and / or cashier or any other needed position at the request of Restaurant Supervisor and/ or Manager.</li>
<li>Helping in other departments when necessary.</li>
<li>Overtime, Holiday Work, rotating work schedule and work schedules other than Monday through Friday, 8:00am to 4:30pm.</li>
<li>Obedience and respect to your Chain of Command.</li>
<li>Adheres to all regulatory, departmental, and casino policies and procedures, and to the casino Internal Control Structure.</li>
<li>Maintains a clean and sanitized work area;</li>
<li>Performs other duties as assigned;</li>
<li>Adheres to all regulatory, departmental, and casino policies and procedures.</li>
</ul>
<ol>
<li>Supervisory Responsibilities</li>
<li>Education and/or Experience Requirements</li>
</ol>
 Meets IMGR&amp;C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
<ul>
<li>High School Diploma or GED; 1 to 3 years job related experience in restaurant serving, including 6 months experience in fine dining service. Must possess and maintain a New Mexico alcohol server license or be able to obtain one within one month of employment. Knowledge of wine, beer and spirits. Knowledge of computers in order to quickly learn and operate Agilysys POS systems.</li>
</ul>
<ol>
<li>Physical Demands</li>
</ol>
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.
While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours.
<ol>
<li>Work Environment</li>
</ol>
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.
The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.

H6630 SERVER WENDELLS

<h3>Job Description</h3>
Job Description
Reports to:
F&amp;B Beverage Shift Lead
 
Job Summary:
Provide friendly, excellent service to every guest who approaches the bar while preparing and pouring drinks for guests and beverage servers while ensuring all applicable laws and regulations with respect to the safe and responsible sale and service of alcoholic beverages are strictly adhered to.
 
Essential Functions:
<ul>
<li>Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.</li>
<li>Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.</li>
<li>Ensure a consistent flow of service to guests, cocktail servers and food servers.</li>
<li>Approach guests and welcome them upon arrival. Use guest names during interactions and remember their preferences. Thank guests, offer farewells and invite guests to return.</li>
<li>Promptly and professionally prepare beverages to specification with speed and accuracy while using approved measuring tools and techniques.</li>
<li>Process all sales transactions accurately and immediately and present sales receipts for credit card transactions or as requested by guests.</li>
<li>Continuously monitor bar to ensure that all guests are receiving beverage service in a timely manner.</li>
<li>Abide by laws, policies and procedures pertaining to the service and sale of alcoholic beverage. Require evidence of age of any guest who appears to be under the age of thirty (30). Ensure responsible service of alcoholic beverages to all guests in accordance with standards.</li>
<li>Observe guest behavior and cues to prevent intoxication and disorderly conduct.</li>
<li>Promptly and professionally handle guest issues and communicate problems and concerns to management.</li>
<li>Maintain knowledge of and provide guests with information about menus, promotions, programs and various gaming options such as Slots, Poker and Bingo.</li>
<li>Maintain a clean, sanitized and orderly work environment in accordance with health and safety standards. Ensure bar top is clean, clear of glassware and debris. Ensure that ashtrays are clean and set in their appropriate location. Follow proper sanitation procedures at all times.</li>
<li>Use personal protective equipment as required.</li>
<li>Operate and maintain all equipment and utensils as required in accordance with established guidelines and safety procedures.</li>
<li>Stock service wells, set up and break down service well, and receive all product and stock in accordance to specifications.</li>
<li>Maintain a professional and neat appearance at all times.</li>
<li>Display a courteous and friendly attitude to all team members and guests.</li>
<li>Fulfill bar back job responsibilities in absence of a bar-back.</li>
<li>Accurately record all sales in POS system and collect funds for all products sold.</li>
<li>Submit all financial receipts for end of shift reports.</li>
<li>Demonstrate and promote KLECH core values and MAD skills.</li>
<li>Manage and maintain security of confidential information entrusted to position.</li>
<li>Attend and satisfactorily complete all required training as assigned.</li>
<li>Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.</li>
<li>The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.</li>
<li>Perform other duties as assigned.</li>
</ul>
 
Minimum Requirements to Qualifications:
<ul>
<li>Must have High School Diploma or GED.</li>
<li>Must be able to obtain and maintain current TABC certification.</li>
<li>Bartender Certification or a minimum of one (1) year bartender experience preferred.</li>
<li>Must be able to understand and accept the risks involved with this position.</li>
<li>In depth wine and alcohol beverage preparation knowledge preferred.</li>
<li>Strong communication skills in English both written and oral. Spanish or other language skills a plus.</li>
</ul>
 
Other Criteria:
Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.
 
Skills and Abilities:
<ul>
<li>Ability to work independently with minimal supervision.</li>
<li>Ability to maintain effective relationships with the General Manager, Directors, Managers, vendors and all staff.</li>
<li>Ability to work under pressure in a fast paced, stressful environment.</li>
<li>Ability to meet multiple deadlines and multi-task.</li>
<li>Ability to have strong critical thinking, analytical and guest service skills.</li>
<li>Must possess a positive attitude with strong organizational and leadership qualities.</li>
<li>Ability to add, subtract, multiply and divide in all units of measure.</li>
<li>Ability to define problems, collect data, establish facts and draw conclusions.</li>
<li>Ability to understand complex instructions and material.</li>
<li>Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.</li>
<li>Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.</li>
<li>Ability to maintain confidentiality.</li>
<li>Ability to follow and comply with established Casino guest service programs.</li>
</ul>
 
Physical Demands:
<ul>
<li>While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, climb and bend for extended periods; reach with hands and arms; talk and listen on a regular basis.</li>
<li>The team member must be able to concentrate for prolonged periods.</li>
<li>Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.</li>
<li>The team member must be able to communicate effectively in person or using telecommunications equipment.</li>
<li>The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.</li>
<li>Frequently lift and/or move up to 50 lbs.</li>
</ul>
 
Work Environment: 
<ul>
<li>Casino floor and normal office setting.</li>
<li>Frequent walking and standing in a smoke filled environment and frequent contact with the general public.</li>
<li>Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.</li>
<li>Extended hours and irregular shifts may be required including nights, weekends and holidays.</li>
<li>Must be able to perform under pressure and work long hours under stressful conditions.</li>
<li>May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.</li>
<li>May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.</li>
<li>Travel may be required to perform one or more essential functions of this position.</li>
</ul>

F&B Que Pasa Bartender PT

<h3>Job Description</h3>
Job Description
Overview
COMPANY PROFILE: In addition to its two Seminole Hard Rock Hotels &amp; Casinos, the Seminole Tribe owns and operates the five Seminole Casinos; in Coconut Creek and Hollywood, on the Southeast coast in Immokalee near Naples, on the Brighton Reservation north of Lake Okeechobee, and on the Big Cypress Reservation south of Lake Okeechobee. The Seminole Tribe has long been recognized for innovation in its gaming and other businesses. It opened the first high-stakes bingo hall and casino in the United States in 1979. That facility was the forerunner of the Indian Gaming movement throughout North America. Analysts believe today’s Seminole Tribe operates one of the most profitable gaming enterprises in the world. In March 2007, the Seminole Tribe of Florida acquired Hard Rock International, the first transaction of its kind by an Indian tribe. Hard Rock International is one of the most globally recognized music, entertainment, leisure and dining brands. It includes the world’s largest collection of authentic music memorabilia. The deal also includes licensing or franchise agreements for additional restaurants, hotels and Hard Rock Live performance venues. PROPERTY PROFILE: Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Brighton Bay Hotel &amp; Casino can feel more like play than work. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits and a great work environment. If you're ready to join a stellar team full of tastemakers and trendsetters who stand out from the average resort crew, apply today. Seminole Brighton Bay Hotel &amp; Casino is our new resort that includes a casino with a total of nearly 38,000 square feet, including space for 640 slot machines and 18 tables for blackjack, craps, roulette, and other house-banked card games, along with high-stakes bingo action. Included in the totals are a smoke-free gaming space with 104 slot machines and a high-limit gaming area with 42 slot machines and four table games. OUR COMMITMENT TO SERVICE: We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.
 
Responsibilities
JOB SUMMARY:
Under the direction of the Manager of Hotel Operations, the incumbent maintains clean and attractive public and employee areas within the facility.

ESSENTIAL JOB FUNCTIONS:
Essential job duties include, but are not limited to:
<ul>
<li>Must adhere to the Seminole Tribe's Policies and Procedures.</li>
<li>Cleans, sweeps, mops, dusts, vacuums; polishes walls, floors and fixtures within facility.</li>
<li>Picks up and disposes of trash.</li>
<li>Sets up, moves and/or installs furniture and pipe-n-drapes.</li>
<li>Provides quality customer service to patrons/guests and occasionally performs work with minimal supervision.</li>
<li>Assists other departmental personnel and performs special projects as assigned.</li>
<li>Knowledge of Seminole policies, procedures and operations.</li>
<li>Promotes positive public/employee relations at all times.</li>
<li>Maintains a clean, safe, hazard-free work environment within area of responsibility.</li>
<li>Performs all other related and compatible duties as assigned.</li>
<li>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li>
<li>Position requires standing and walking 100% of the time. Bending, lifting and carrying of up to 50 pounds required for moving furniture and removing refuse. Frequent reaching, stooping, squatting, pushing/pulling carts and/or equipment.</li>
<li>While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. Specific vision abilities required by this job include close, distance, color, and peripheral vision, and depth perception.</li>
</ul>
 
Qualifications
QUALIFICATIONS:
<ul>
<li>High School Diploma/GED or the equivalent combination of education and experience</li>
<li>Three to six months related experience and/or training preferred</li>
</ul>
WORK ENVIRONMENT:
May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. 
CLOSING:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:
<ul>
<li>Credit Check</li>
<li>Criminal Background Check</li>
<li>Drug Screen </li>
</ul>
For a listing of all opportunities at Seminole Gaming, please go to <a href="http://www.gotoworkhappy.com" target="_blank">www.gotoworkhappy.com</a>.

Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

FLOOR ATTENDANT I - PUBLIC SP

<h3>Job Description</h3>
Job Description
Position Title: Cage Cashier
Reports To: Cage/Main Bank Manager, Supervisor
Supervises: N/A
Summary of Position
The Cage Cashier performs and records cash transactions to support casino gaming operations. Includes preparation of daily reports on revenues, player tracking systems and displays excellent customer service.
Key Responsibilities and Performance/Behaviors

<ul>
<li>Ability</li>
</ul>
<ul>
<li>Can explain and demonstrate Hospitality Behaviors and Performance Standards.</li>
<li>Understands where to get the information needed to complete tasks to standard.</li>
<li>Can explain and demonstrate technical skills used to complete tasks to standard.</li>
<li>Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.</li>
<li>Understands how to take ownership of problems and solve them when solutions may not be available.</li>
<li>Can explain how to request help from others when needed to complete task or goal.</li>
<li>Has complete knowledge and can tell others of IMGR&amp;C products and services.</li>
<li>Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.</li>
</ul>
<ul>
<li>Performance</li>
</ul>
<ul>
<li>Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.</li>
<li>Responds to obstacles; finds new ways to reach desired end results.</li>
<li>In absence of guidance, acts and takes charge to respond to guest or internal customer needs.</li>
<li>Responds to change by quickly applying talent and skills in a positive way to succeed.</li>
<li>Supports achievement of Quality Goal; “Do it right the first time.”</li>
<li>Acts to protect and preserve property of IMGR&amp;C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.</li>
<li>Makes suggestions to improve performance.</li>
</ul>
<ul>
<li>Behavior</li>
</ul>
<ul>
<li>Behavior meets IMGR&amp;C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).</li>
<li>Approaches all activities with enthusiasm and encourages enthusiasm from others.</li>
<li>Chooses a positive approach in all situations.</li>
<li>Respects individuality of others; continues to communicate in order to work together.</li>
<li>Speaks positively about guests, other team members and our business in all situations on and off property.</li>
<li>Treats other with respect in all situations.</li>
</ul>
<ul>
<li>Service</li>
</ul>
<ul>
<li>Serves others.</li>
<li>Identifies and can communicate needs of guests and others.</li>
<li>Takes quick action to serve others in a way that meets/exceeds their needs.</li>
<li>Identifies ways to improve individual or team’s service to others.</li>
<li>Provides service outside job responsibilities if needed to help resort succeed.</li>
<li>Takes ownership of guest problem(s) until it is solved.</li>
</ul>
<ul>
<li>Professionalism</li>
</ul>
<ul>
<li>Meets IMGR&amp;C Appearance standards.</li>
<li>Professionally supports IMGR&amp;C reputation and image in all situations, on and off property.</li>
</ul>
<ul>
<li>Attendance</li>
</ul>
<ul>
<li>Meets IMG&amp;C policy for attendance.</li>
<li>Informs supervisor of future absence as far in advance as possible.</li>
<li>Required to work all Marketing Special Events and Concerts.</li>
</ul>
<ul>
<li>Communication</li>
</ul>
<ul>
<li>Provides information others need to succeed, in time for them to use it.</li>
<li>Shares with next shift the information needed for them to succeed.</li>
<li>Listens to others without interruption; acts on their feedback when possible.</li>
<li>Asks questions to better understand expectations of others.</li>
<li>Reports all guest complaints and compliments to Supervisor or Manager.</li>
<li>Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&amp;C standards.</li>
</ul>
<ul>
<li>Team Work</li>
</ul>
<ul>
<li>Puts Success of team ahead of personal success.</li>
<li>Helps other team members succeed without being asked.</li>
<li>Takes action to resolve conflict between individuals.</li>
<li>Helps other departments achieve success.</li>
<li>Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.</li>
<li>Does whatever is necessary to help department and resort success.</li>
<li>Contributes ideas that support progress and success at shift, team and departmental meetings.</li>
</ul>

<ol>
<li>Essential Duties and Responsibilities include the following and are subject to change at management’s discretion:</li>
</ol>
<ul>
<li>Responsible for all customer transactions, i.e.: currency for currency, redemption of tickets, redemption of coin, redemption of chips and all promotional vouchers.</li>
<li>Verifies bank at the beginning and end of shift.</li>
<li>Acknowledges all guest promptly using Hospitality Behaviors.</li>
<li>Performs even money exchanges with the customer and Main Bank.</li>
<li>Verifies currency of $20.00 and higher for authenticity.</li>
<li>Ensure completion of all required forms.</li>
<li>Performs chip fills, and jackpot payouts upon request.</li>
<li>Adheres to regulatory, departmental and casino policies and procedures, and to the Casino Internal Control Structure (ICS).</li>
<li>Must be able to obtain and maintain a gaming license.</li>
</ul>
<ol>
<li>Supervisory Responsibilities</li>
<li>Education and/or Experience Requirements</li>
</ol>
 Meets IMGR&amp;C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
<ul>
<li>High School Diploma or General Education Degree (GED); a minimum of six months job-related experience and/or training. Mescalero Apache Tribal preference, bicultural experience preferred.</li>
</ul>
<ol>
<li>Physical Demands</li>
</ol>
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.
While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours.
<ol>
<li>Work Environment</li>
</ol>
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.
The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.
Approvals:
Date: _______________________
____________________________________
 Team Member Signature

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