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<h3>Job Description</h3>
Job Description
EyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit <a href="http://www.eyecare-partners.com" target="_blank">www.eyecare-partners.com</a>.
SUMMARY - Training Specialist, Ophthalmology (Remote)
Provides standardized initial basic new hire tech training as well as coordinates remaining tech training via other trainers. Demonstrates quality patient service during interactions with patients, coworkers, and vendors. We are looking for someone who: exhibits a positive attitude and is flexible in accepting work assignments and priorities, meets attendance and tardiness expectations, is dependable; follows policies and procedures, maintains professionalism in interactions with patients and coworkers and performs quality work and consistently exhibits initiative. 
ESSENTIAL DUTIES AND RESPONSIBILITIES
<ul>
<li>Provides and coordinates a centralized technician training program, which ensures technicians receive standardized initial basic training, are able to exhibit specific competencies, and receive evaluation prior to placement within the clinic. Collaborates with the managers and trainers in each department to coordinate training dates and assignments for new technicians (and other staff and/or observers) with the intent of providing ample training opportunities to become competent in the areas outlined in the Tech Training Program Guide.</li>
<li>Assesses the training level of each new technician to determine which parts of the training program are needed. Makes recommendations to the appropriate clinic manager(s) and trainers and provides and/or coordinates the recommended training.</li>
<li>Meets with trainees regularly to assess skill level and understanding of material. Ensures that trainee is appropriately moving through the learning points of the program.</li>
<li>Works collaboratively with Human Resources and Clinic Managers during training process.</li>
<li>Communicate with managers and trainers regularly with updates regarding trainee's progress.</li>
<li>Acts as a point of contact for trainees in setting goals for and testing for the Independent Study</li>
<li>Course Exam, the Ophthalmic Scribe Certification Exam, and the COA exam.</li>
<li>Helps in acclimating new technicians to the practice including ensuring that new technicians have appropriate study materials are aware of training courses and education opportunities, and are able to set expectations and timelines for training, etc.</li>
<li>Provides training as needed to clinic technicians and trainers.</li>
<li>May assist with interviewing technician candidates.</li>
<li>Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.</li>
<li>Performs other duties that may be necessary or in the best interest of the organization.</li>
</ul>
QUALIFICATIONS
<ul>
<li>Professional in appearance and actions</li>
<li>Logical and Critical thinking skills</li>
<li>Customer-focused with excellent written, listening and verbal communication skills</li>
<li>Enjoys learning new technologies and systems</li>
<li>Detail oriented, professional attitude, reliable</li>
<li>Exhibits a positive attitude and is flexible in accepting work assignments and priorities</li>
<li>Meets attendance and tardiness expectations</li>
<li>Management and organizational skills to support the leadership of this function</li>
<li>Ability to follow or provide verbal &amp; written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations</li>
<li>Interpersonal skills to support customer service, functional, and team mate support need
<ul>
<li>Able to communicate effectively in English, both verbally and in writing</li>
</ul>
</li>
<li>Ability for basic to intermediate problem solving, including mathematics</li>
<li>Basic to intermediate computer operation</li>
<li>Travel to other site locations may be necessary. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards</li>
<li>Specialty knowledge of systems relating to job function</li>
<li>Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines</li>
</ul>
EDUCATION AND/OR EXPERIENCE
<ul>
<li>Minimum Required: High school diploma. </li>
<li>Minimum Required: Five years' experience in supervision of clinical operations; previous ophthalmic experience strongly preferred.</li>
</ul>
LICENSES AND CREDENTIALS
<ul>
<li>Minimum Required: IJCAHPO Certification as a Certified Ophthalmic Technician (COT) or higher preferred with training experience, or Certified Ophthalmic Assistant (COA) with 3 or more years of ophthalmic training experience. There is an expectation of obtaining COT certification within 6-9 months of hire date.</li>
</ul>
SYSTEMS AND TECHNOLOGY
<ul>
<li>Proficient in Microsoft Excel, Word, PowerPoint, Outlook</li>
</ul>
PHYSICAL REQUIREMENTS
<ul>
<li>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li>
<li>While performing the duties of this job, the employee is frequently required to stand, walk, sit, reach with arms and hands, talk and hear. The individual must occasionally lift and/or move up to 50+ pounds. Specific vision abilities required for this job include close vision, distance vision and ability to adjust focus. </li>
</ul>
If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Training Specialist, Ophthalmology (Remote)

<h3>Job Description</h3>
Job Description
If you got into healthcare to make a difference, you're in the right place. We're looking for a values-driven, mission-focused, dynamic Patient Enrollment Specialist who is passionate about working with seniors (and their families), especially those navigating challenges with dementia. Someone who is searching for a workplace and culture that is as committed to them as they are their patients. If that's you, read on!
What's Rippl?
At Rippl, we are a passionate, impatient, slightly irreverent, people-obsessed group of optimists &amp; doers intent on building a movement to bring dementia care to our aging population. We believe there is no more noble mission than caring for people at this critical stage of life, and we're ready to take action. 
We're reimagining what dementia care for seniors can be. By leveraging an obsession with supporting our clinicians, a new care model and disruptive technology, we are pioneering an entirely new way to democratize senior access to high quality, wrap-around dementia care, for seniors and their families and caregivers. Helping them stay healthier, at home longer, and out of the ER and hospital.
Our Mission
The Rippl Mission is to enable more good days for those living with dementia and their families. 
Our Core Values 
At Rippl, we live and breathe a set of shared, core values that help us build the best team to serve our patients, families and caregivers. 
We're fed up. Today's dementia care isn't working. Too many families are struggling to find the support they need, and too many seniors are left without the care they deserve. We know it can be done better—so we're doing it.
We're changemakers. We're pioneering a new, better care model that actually works for people living with dementia and their families. We use evidence-based care, technology, and human connection to deliver the support that people need—when and where they need it. And we're proving it works.
We're in a hurry. The need for high-quality dementia care has never been greater. The number of people living with dementia is growing at an unprecedented rate. Families need help now, and we refuse to wait.
We start with yes. We don't let barriers stop us. When faced with a challenge, we figure it out—together. We're problem-solvers, innovators, and doers who find a way to make things happen for the people who need us.
We care for those who care for others. Great care starts with the people delivering it. We are obsessed with supporting our care team—because when they feel valued and empowered, patients and caregivers get the care they deserve.
Join the movement
We're looking to find other changemakers who are ready to join our movement.
The Role:
The Patient Enrollment Specialist serves as the first point of contact for our patients, and caregivers throughout their robust onboarding experience with Rippl. As the first friendly voice of Rippl, the Patient Enrollment Specialist is accountable for patient engagement, outreach, and acceptance of care for patients and caregivers. This is a great opportunity for someone who is excited about being part of the early stages of growing a business, and really cares about making a huge difference with the senior population.
Available shifts:
1030-7 M-Th, 11-7:30 Friday 10-6:30 Monday-Friday 10-6:30 M-W, 10:30-7 Th-F
Essential Functions: 
<ul>
<li>Providing patients and their caregivers with an engaging, white glove experience </li>
<li>Effectively communicate Rippl's offerings to a senior population</li>
<li>Engage with new patients with the goal of having them accept care with Rippl </li>
<li>Set patients up for success by scheduling their first appointments with Rippl Care Team, providing a smooth and efficient onboarding experience</li>
<li>Communicate and receive patient information by phone, email, e-referral and fax management</li>
<li>Be a trusted and knowledgeable resource for patients on Rippl services</li>
<li>Maintain accurate and up-to-date patient demographics in CRM/EHR</li>
<li>Collaborate with Care Team to ensure a seamless transition of newly onboarded patients are assigned to the Care Pods</li>
<li>Ensure required onboarding paperwork has been completed by the patient or Power of Attorney (POA) and obtain any necessary medical documents from healthcare providers, to ensure Rippl's Care Team has the most up-to-date and comprehensive patient record</li>
<li>Meet quality, productivity, and acceptance rate performance metrics</li>
<li>Perform other administrative duties as assigned.</li>
</ul>
Qualifications:
<ul>
<li>Passion for working with seniors, their families and caregivers</li>
<li>2+ years experience in a healthcare environment required </li>
<li>Experienced in patient outreach, engagement, intake, medical reception and/or customer service </li>
<li>Proficiency in various systems such as Google Suite, Salesforce, Athena (EHR), and cloud based telephony systems</li>
<li>Knowledge of medical and behavioral health terminology</li>
<li>Exceptional interpersonal, customer service, problem-solving and conflict resolution skills</li>
<li>Comfortable in a high speed, ever changing, start-up environment</li>
<li>Strong verbal and written communication skills</li>
<li>Excellent organizational and multitasking skills </li>
<li>Ability to connect and build relationships with people from diverse backgrounds</li>
<li>Access to high-speed, reliable internet and a secure, private workspace conducive to confidentiality required</li>
</ul>
What's in it for you 
<ul>
<li>Development, mentoring and training programs designed to help you chart your dream career and make sure you are learning everything you need to know as you gain more responsibility </li>
<li>Fast growth company with opportunities to take on more responsibility or develop into new roles</li>
<li>Flexible work environment and the opportunity to work from home</li>
<li>Competitive compensation </li>
<li>Quarterly performance based incentives</li>
<li>401(k) plan with a company contribution</li>
<li>Medical, Dental and Vision coverage for you and your family </li>
<li>Life insurance and Disability</li>
<li>Remote Work stipend</li>
<li>Generous Paid Time Off</li>
</ul>
Pay Range Details
The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. Exact compensation may vary based on skills, experience, and location.
Role: Range is $19-25 per hour depending on experience 
We are going to make some very big waves starting with a small Rippl - come join us!

Patient Engagement Specialist (Remote)

<h3>Job Description</h3>
Job Description
If you got into healthcare to make a difference, you're in the right place. We're looking for a values-driven, mission-focused, dynamic Patient Outreach Specialist who is passionate about working with seniors (and their families), especially those navigating challenges with dementia. Someone who is searching for a workplace and culture that is as committed to them as they are their patients. If that's you, read on!
What's Rippl?
At Rippl, we are a passionate, impatient, slightly irreverent, people-obsessed group of optimists &amp; doers intent on building a movement to bring dementia care to our aging population. We believe there is no more noble mission than caring for people at this critical stage of life, and we're ready to take action. 
We're reimagining what dementia care for seniors can be. By leveraging an obsession with supporting our clinicians, a new care model and disruptive technology, we are pioneering an entirely new way to democratize senior access to high quality, wrap-around dementia care, for seniors and their families and caregivers. Helping them stay healthier, at home longer, and out of the ER and hospital.
Our Mission
The Rippl Mission is to enable more good days for those living with dementia and their families. 
Our Core Values 
At Rippl, we live and breathe a set of shared, core values that help us build the best team to serve our patients, families and caregivers. 
We're fed up. Today's dementia care isn't working. Too many families are struggling to find the support they need, and too many seniors are left without the care they deserve. We know it can be done better—so we're doing it.
We're changemakers. We're pioneering a new, better care model that actually works for people living with dementia and their families. We use evidence-based care, technology, and human connection to deliver the support that people need—when and where they need it. And we're proving it works.
We're in a hurry. The need for high-quality dementia care has never been greater. The number of people living with dementia is growing at an unprecedented rate. Families need help now, and we refuse to wait.
We start with yes. We don't let barriers stop us. When faced with a challenge, we figure it out—together. We're problem-solvers, innovators, and doers who find a way to make things happen for the people who need us.
We care for those who care for others. Great care starts with the people delivering it. We are obsessed with supporting our care team—because when they feel valued and empowered, patients and caregivers get the care they deserve.
Join the movement
We're looking to find other changemakers who are ready to join our movement.
The Role:
The Patient Outreach Specialist serves as the initial point of contact for individuals who may be experiencing memory and brain health changes but have not yet been diagnosed or engaged in care. This role conducts proactive outreach to patients or caregivers identified through our partners and initiates brief conversations aimed at identifying needs and introducing Rippl's dementia care model.
Essential Functions: 
<ul>
<li>Reach out to new potential patients and caregivers who have not yet engaged with Rippl, using empathy and warmth to introduce our services.</li>
<li>Administer brief dementia-related screeners to assess the potential need for further evaluation or support.</li>
<li>Educate individuals about Rippl's mission and dementia care programs, emphasizing the support we offer for both patients and caregivers.</li>
<li>Encourage enrollment when appropriate and schedule initial clinical appointments with the Rippl care team.</li>
<li>Accurately document outreach efforts, screening responses, and next steps in Salesforce and the electronic health record (Athena).</li>
<li>Coordinate with various teams to ensure a seamless transition into care for those who enroll.</li>
<li>Meet or exceed targets for engagement, screening completion, documentation quality, and conversion to care.</li>
</ul>
 
Qualifications:
<ul>
<li>Passion for working with seniors, their families and caregivers</li>
<li>2+ years experience in a healthcare environment required </li>
<li>Experienced in patient outreach, engagement, intake, medical reception and/or customer service </li>
<li>Proficiency in various systems such as Google Suite, Salesforce, Athena (EHR), and cloud based telephony systems</li>
<li>Knowledge of medical and behavioral health terminology</li>
<li>Exceptional interpersonal, customer service, problem-solving and conflict resolution skills</li>
<li>Comfortable in a high speed, ever changing, start-up environment</li>
<li>Strong verbal and written communication skills</li>
<li>Excellent organizational and multitasking skills </li>
<li>Ability to connect and build relationships with people from diverse backgrounds</li>
<li>Access to high-speed, reliable internet and a secure, private workspace conducive to confidentiality required</li>
</ul>
What's in it for you 
<ul>
<li>Development, mentoring and training programs designed to help you chart your dream career and make sure you are learning everything you need to know as you gain more responsibility </li>
<li>Fast growth company with opportunities to take on more responsibility or develop into new roles</li>
<li>Flexible work environment and the opportunity to work from home</li>
<li>Competitive compensation </li>
<li>401(k) plan with a company contribution </li>
<li>Medical, Dental and Vision coverage for you and your family</li>
<li>Life insurance and Disability</li>
<li>Remote Work stipend</li>
<li>Generous Paid Time Off </li>
</ul>
Pay Range Details
The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. Exact compensation may vary based on skills, experience, and location.
Role: Range is $17 - $23/hr depending on experience 
We are going to make some very big waves starting with a small Rippl - come join us!

Patient Outreach Specialist (Remote)

<h3>Job Description</h3>
Job DescriptionAt InsCipher, our commitment to our customers is what drives us. Ours is a culture of innovation and progress. We are a creative team of doers constantly striving to develop value-driven products and services for our customers. Our ultimate goal is to become the trusted authority and leading partner for state departments of insurance, surplus lines associations, and brokers nationwide. We’re achieving that goal by enhancing every facet of our customers reporting and tax filings through education and innovative, streamlined compliance solutions. We’re growing fast and want you to be a part of it! We’re looking for a talented, detail-oriented Customer Success Specialist (CSS) to join our team. Under the direction of the Support Manager this role will be responsible for providing best-in-class customer service and handling our inbound requests. This is a remote role. Key Responsibilities
<ul>
<li>Handle inbound requests and respond promptly to support calls, chats, and emails</li>
<li>Assess, categorize, and reassign support requests to internal team members as needed</li>
<li>Troubleshoot and diagnose system or service issues</li>
<li>Advocate for customers by capturing feature requests and feedback</li>
<li>Leverage impeccable customer service skills through phone, email, and chat interactions</li>
<li>Work cross-functionally to assess and improve internal processes</li>
<li>Demonstrate fundamental understanding of customer service best practices</li>
<li>Manage customer escalations with empathy and professionalism</li>
<li>Track client interactions, maintaining detailed records of communications and action items</li>
<li>Build domain expertise and grow industry knowledge</li>
</ul>
Requirements and Qualifications
<ul>
<li>1+ years’ experience in customer service in a retail, restaurant, or similar environment</li>
<li>Bachelor's degree&nbsp;preferred</li>
<li>Excellent written and verbal communication skills</li>
<li>Strong technical aptitude and organizational skills</li>
<li>Proficient with Windows and MS Office Suite</li>
<li>Knowledge of surplus lines tax filing a plus</li>
<li>Excellent interpersonal skills</li>
</ul>
Perks
<ul>
<li>Health, dental, and vision plans</li>
<li>Amazing work-life balance with 4 weeks of Paid Time Off</li>
<li>9 Paid Company Holidays with 2 floating holidays</li>
<li>401K Programs with employer match</li>
<li>Personal assistance&nbsp;programs for support in a healthy personal and work life</li>
</ul>
Why InsCipher? At InsCipher, you'll join a team of disruptors, innovators, and forward-thinkers. We're not just changing the game; we're creating a new one. We offer a dynamic, inclusive work environment where your ideas are valued, and your contributions lead to real change. With us, you'll have the opportunity to:
<ul>
<li>Work on cutting-edge projects that are reshaping an industry</li>
<li>Collaborate with a team of passionate, like-minded professionals</li>
<li>Enjoy a culture that values flexibility, innovation, and personal growth</li>
</ul>
Compensation Range: $24/hr - $28/hr We are proud to be an equal-opportunity employer. We are committed to providing equal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristics.&nbsp; If you need accommodation, please let us know during the interview process.
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Customer Success Specialist

<h3>Job Description</h3>
Job DescriptionDescription:
At Schumacher Electric, you won’t just fix issues – you’ll empower teams across the organization by delivering smart, responsive, and secure IT support. From troubleshooting desktops to optimizing networks, your expertise will drive operational excellence and shape the future of our digital workplace. The IT Support Specialist is responsible for providing technical support, troubleshooting, and issue resolution to end-users within the organization. This position involves handling various IT-related inquiries, diagnosing, and resolving hardware and software problems, and ensuring the smooth operation of computer systems and networks. The IT Support Specialist collaborates with cross-functional teams, including IT administrators, network engineers, and application developers, to deliver efficient and effective IT support services. Are you the go-to tech problem solver in your circle? Join us as an IT Support Specialist and keep our systems --- and people --- running smoothly. 
 
Duties/Responsibilities
<ul>
<li>Provide first-level technical support to end-users, responding to IT inquiries through a ticketing system, phone, email, or in-person.</li>
<li>Diagnose and troubleshoot hardware and software issues related to desktops, laptops, printers, and other peripherals.</li>
<li>Assist in setting up and configuring new hardware and software for employees.</li>
<li>Install and update software applications and operating systems on end-user devices.</li>
<li>Ensure the proper functioning of computer systems, networks, and other IT equipment.</li>
<li>Administer Microsoft 365 applications and other software applications.</li>
<li>Collaborate with IT administrators and network engineers to resolve network connectivity issues.</li>
<li>Perform regular system maintenance, including updates, patches, and system optimizations.</li>
<li>Monitor and manage IT helpdesk ticketing system, ensuring timely and effective issue resolution.</li>
<li>Escalate complex technical issues to the appropriate IT support teams for further investigation.</li>
<li>Maintain accurate records of IT support activities and resolutions.</li>
<li>Educate end-users about basic IT procedures, security best practices, and software usage.</li>
<li>Assist in the deployment of IT security measures, including antivirus and firewall updates.</li>
<li>Provide remote support for off-site employees as needed.</li>
<li>Collaborate with IT team members to identify recurring issues and recommend process improvements.</li>
<li>Stay informed about emerging technologies and industry trends to enhance IT support services.</li>
<li>Perform responsibilities in a manner consistent with Schumacher’s purpose, core values and strategic anchors.</li>
<li>Regular attendance is an essential function of the job.</li>
<li>Other duties as assigned.</li>
</ul>
 
Requirements:
Required Skills/Abilities
<ul>
<li>Strong technical knowledge and troubleshooting skills for desktops, laptops, operating systems, and software applications.</li>
<li>Familiarity with networking principles, protocols, and troubleshooting techniques.</li>
<li>Proficiency in Microsoft 365 applications and productivity software, including MS Office, Copilot, et als.</li>
<li>Knowledge of IT security best practices and data protection measures.</li>
<li>Excellent customer service and communication skills, with the ability to convey technical information to non-technical users.</li>
<li>Strong problem-solving and analytical abilities, with attention to detail in issue resolution.</li>
<li>Ability to work independently and collaboratively in a team-oriented environment.</li>
<li>Effective time management skills with the ability to prioritize and manage multiple IT support tasks.</li>
<li>Willingness to continuously learn and adapt to new technologies and IT procedures.</li>
<li>Commitment to upholding IT policies and ensuring data privacy and security.</li>
<li>Flexibility in working hours to support occasional after-hours and weekend IT support needs.</li>
<li>Familiarity with IT service management and helpdesk ticketing systems.</li>
<li>Proactive attitude with a focus on delivering high-quality IT support services.</li>
<li>Excellent Windows 10 &amp; 11 and MacOS knowledge.</li>
<li>Active directory knowledge. </li>
<li>Must have flexibility in schedule to assist employees in multiple time zones.</li>
<li>Proficiency in written and spoken Spanish is a plus.</li>
</ul>
Qualifications
<ul>
<li>Education: associate degree in information technology, computer science, or a related field. </li>
<li>Experience: 3+ years’ proven experience in an IT support role, preferably in a helpdesk or technical support role.</li>
<li>Internal applicants: 6+ months successful demonstration of current position responsibilities, approval from current manager, and a relevant combination of education, continuing education, and experience.</li>
<li>Candidates who do not meet the specified educational or experience requirements but possess equivalent qualifications and relevant experience may be considered for this position. The company will assess candidates on a case-by-case basis to determine their suitability for the role based on their overall qualifications, skills, and demonstrated capabilities. The decision to consider education and experience equivalencies will be at the sole discretion of the hiring team and will comply with applicable laws and regulations.</li>
</ul>
 
This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities. Equal Opportunity Employer/Veterans/Disabled

Part Time - IT Support Specialist

<h3>Job Description</h3>
Job DescriptionDescription:
At The One 23 Group, our mission is to set the benchmark for excellence in government services. We empower our clients in the Department of Defense, Intelligence Community, and Federal Civilian sectors to excel with our advanced capabilities. Our dedication lies in fostering a people-first culture, underpinned by steadfast ethical principles. Embracing innovative technologies and process improvements, we are steadfast in our journey toward a future that is both bright and transformative.
 
Our expertise spans Cyber, Mission IT and Enterprise IT. With our global footprint, we place a strong emphasis on nurturing our people and culture, which forms the core of our successful strategies in leadership and financial management. We pride ourselves on our extensive experience and effective approach, ensuring that we lead with both innovation and integrity.
Requirements:
The Global Support Center serves as the nucleus of DeCA’s IT infrastructure support operations. Information Technology (IT) support originates through the utilization of automated enterprise services call tree and the Ticket application service management suite. This shall be full-service support for all Government-owned desktop equipment and desktop software in DeCA’s environment to include mobile device, multi-media, and collaboration service support. 
Responsibilities:
<ul>
<li>Provide Service Desk support (Tier 1). </li>
<li>Answer all calls routed or transferred to their respective calling queue. </li>
</ul>
Knowledge/Experience must include:
<ul>
<li>Customer Service/Support</li>
<li>Windows/MacOS/Linux/Unix/Chrome/Android</li>
<li>Networked Printers/Multi-Function Devices</li>
<li>Mobile Device Support</li>
<li>Defense Enterprise Provisioning Online (DEPO)</li>
<li>Active Directory</li>
<li>DHCP</li>
<li>DNS</li>
<li>Microsoft Office Suite including SharePoint</li>
<li>Touch Labor | Break/Fix</li>
<li>Remote Troubleshooting</li>
<li>Hardware/Software Troubleshooting</li>
<li>Information Technology Infrastructure Library (ITIL)</li>
<li>Ticketing System Experience (e.g., BMC Remedy/ServiceNow/SolarWinds/Ivanti)</li>
<li>Excellent Oral/Written Communication</li>
</ul>
Qualifications:
<ul>
<li>Associate's degree or HS/GED + experience preferred in a Windows Computing Environment </li>
<li>Baseline Certification (required): DoD 8570.1 IAT I, or higher</li>
<li>Computing Environment Certification in at least 1 area (required): </li>
</ul>
o Microsoft: Windows 11 
o Managing Modern Desktops 
o M365 Fundamentals 
<ul>
<li>Training (not certification) required: Must complete an ITIL Course (ITIL v4 recommended and will be provided on site) </li>
<li>Minimum Public Trust for clearance</li>
</ul>

COMPUTER USER SUPPORT SPECIALIST - JUNIOR

<h3>Job Description</h3>
Job DescriptionDescription:
Trax USA is currently recruiting for an Aviation Product Support Specialist to join our eMRO application team. This position requires a firm understanding of the aviation field working with (or similar to) Technical Records, Engineering, Maintenance and/or Software Implementation to effectively contribute to the training and management of our product. The Product Specialist is responsible for learning our products, assisting in the development of documentation, conducting training, resolving technical and software problems and delivering excellent customer service. Trax is a highly collaborative environment where Product Specialists work very closely with other team members and clients to solve problems.
 
The Product Specialist will frequently communicate and work alongside our Programming teams, QA, Technical Writing &amp; IT. The role involves excellent communication and technical skills to act as a liaison between our Programming Department and our Airline Customers.
 
Key Responsibilities
<ul>
<li>Act as a liaison between airline customers and programming department by answering phone calls and correspondence (Help Desk function)</li>
<li>Identify, research and resolve technical and software problems</li>
<li>Track and monitor customer issues to ensure a timely response and resolution</li>
<li>Liaison with our Development Department to document customer specifications</li>
<li>Test software program modifications and resolutions to report technical problems</li>
<li>Liaison with Technical Writing Department to develop documentation of new program features</li>
<li>Customer training (on-site or at Trax location).</li>
<li>Ability to travel domestic/international is required for on-site training assignments.</li>
<li>On-call service for customer emergencies</li>
<li>Experienced agents take on customer implementation projects</li>
<li>Other duties as assigned.</li>
</ul>
Requirements:
Educational and Skills Requirements
<ul>
<li>Bachelor’s degree in aviation or related field OR at least 2-3 years of experience in the aviation field working with (or similar to) Technical Records, Engineering, Maintenance and/or Software Implementations.</li>
<li>Travel 50%+ (Domestically &amp; Internationally) and a valid Passport are required.</li>
<li>Previous experience in the aviation field.</li>
<li>Must be tech savvy (possess computer skills).</li>
<li>Must be able to travel domestically and internationally; short term/long term.</li>
<li>Adapt a friendly and helpful attitude when assisting our airline customers.</li>
<li>Outstanding Communication skills – both verbal and written.</li>
<li>Strong attention to detail.</li>
<li>Experience using other aviation software highly preferred.</li>
<li>Multilingual is a plus.</li>
</ul>
 
Job type: Full time / Salaried
Job Level: Entry-mid
Job Location: Fully Onsite - Coral Gables
Job Shift: First - 8a - 5p
Remote: No
 
TRAX Technology powers the safe operation of tens of thousands of aircraft for hundreds of aircraft operators worldwide. Our customers include several of the world’s largest airlines as well as most low-cost carriers and large MROs, all of which operate &amp; maintain the safest fleets at a very efficient cost structure in the industry. As a mission-critical system, our technologies are vital to the success of their business. Therefore, TRAX is constantly investing &amp; innovating to ensure our applications remain best-of-breed / best-in-class in the industry to ensure we remain the market leader. We are only as good as our last implementation; everything is on the line with each project.
 
TRAX USA Corp is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.

Aviation Product Support Specialist (eMRO)

<h3>Job Description</h3>
Job Description
Reports to: SOC Support Manager
Location: Remote Pacific Time Zone, US
Compensation Range: $50,000 to $65,000 base, plus bonus and equity. This role may be eligible for on-call/call-in pay in addition to base pay
What We Do:
Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference.
Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service.
We protect 4M+ endpoints and 7M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting.
What You'll Do:
This is an entry-level role in which you will act as an intermediary between our partners/customers and our Security Operations Center (SOC) team. To facilitate effective service delivery and ensure partner satisfaction, this role requires excellent customer service and communication skills, as well as a solid understanding of cybersecurity.
Responsibilities:
<ul>
<li>Provide exceptional customer support via phone, email, and chat.</li>
<li>Address partner security concerns with timely and informative responses.</li>
<li>Ensure partner understanding by breaking down complex SOC concepts and actions into digestible information.</li>
<li>Lead calls with partners, facilitating communication and collaboration with the SOC team.</li>
<li>Troubleshoot product issues and provide support for other product-related requests as needed</li>
<li>Collaborate effectively with internal teams to ensure customer satisfaction.</li>
<li>Advocate for partner needs and provide feedback to the relevant internal teams.</li>
<li>Contribute to the development of knowledge base articles and other support resources.</li>
</ul>
What You Bring To The Team: 
<ul>
<li>Must be located in the Pacific Standard time zone and be able to work Sunday through Thursday</li>
<li>Demonstrated passion for cybersecurity with a commitment to continuous learning and development in the field</li>
<li>Exceptional communication and interpersonal skills</li>
<li>Remain calm and empathetic when supporting partners through security incidents.</li>
<li>Strong ability to prioritize daily tasks</li>
<li>Enthusiasm for working collaboratively and making a meaningful contribution to a successful team.</li>
<li>Embraces change and excels in evolving environments.</li>
<li>Not afraid to ask questions </li>
<li>Strong self-awareness and the ability to work independently</li>
</ul>
Would be a Plus:
<ul>
<li>MSP or Help Desk Experience</li>
<li>Microsoft 365/Entra Experience</li>
<li>Basic understanding of Networking </li>
<li>Basic understanding of SIEM tooling</li>
</ul>
What We Offer: 
<ul>
<li>100% remote work environment - since our founding in 2015</li>
<li>Generous paid time off policy, including vacation, sick time, and paid holidays</li>
<li>12 weeks of paid parental leave</li>
<li>Highly competitive and comprehensive medical, dental, and vision benefits plans </li>
<li>401(k) with a 5% contribution regardless of employee contribution</li>
<li>Life and Disability insurance plans</li>
<li>Stock options for all full-time employees </li>
<li>One-time $500 reimbursement for building/upgrading home office</li>
<li>Annual allowance for education and professional development assistance </li>
<li>$75 USD/month digital reimbursement</li>
<li>Access to the BetterUp platform for coaching, personal, and professional growth</li>
</ul>
Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. 
We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. 
We do discriminate against hackers who try to exploit businesses of all sizes. 
Accommodations:
If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to <a href="mailto:accommodations@huntresslabs.com" target="_blank">accommodations@huntresslabs.com</a>. Please note that non-accommodation requests to this inbox will not receive a response. 
If you have questions about your personal data privacy at Huntress, please visit ourprivacy page.
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