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<h3>Job Description</h3>
Job Description
Under the direction of the Branch Supervisor and Branch Manager, provides a high level of quality of service to members and provides accuracy in transactions. Performs a variety of member service functions in conformance with established policies and procedures. Adhere to the PICK US culture through exceptional member service during every member interaction. Handles all member transactions with complete discretion and confidentiality. 
Duties and responsibilities
Member Experience
<ul>
<li>Deliver an exceptional member experience every time by:</li>
</ul>
<ul>
<li>Greeting members as they enter the branch.</li>
<li>Carefully listen during every member interaction.</li>
<li>Uncovering their financial needs through meaningful discussion and exploration.</li>
<li>Making educated product and service recommendations based on professional knowledge of same.</li>
<li>Providing financial solutions that meet the member's needs.</li>
<li>Following up to ensure satisfaction.</li>
</ul>
Operational Proficiency
<ul>
<li>Able to quickly learn and adhere to all policies and procedures related to branch operations to include, but not be limited to, check cashing, deposit taking, cash drawer and branch settlement, online banking navigation, debit card issuance, cancellation and dispute commencement, branch opening and closing, audit requirements, BSA compliance requirements, vault and ATM/ITM administration, and other such functions.</li>
<li>Processing teller transactions, opening accounts for all account types, including business/organizations, IRAs, Trusts, Estates, submitting and processing loan applications.</li>
<li>Update member contact information, provide members with share and loan rates, process stop payments, order checks, provide members with share, loan and account information. </li>
<li>Provides teller transaction overrides and guidance to employees in Member Service Associate positions during complex member interactions, including challenging member transactions, large deposit and withdrawals.</li>
<li>Understanding the importance of opening, closing and balancing a branch accurately.</li>
<li>Ability to follow and assist team members with the Security Program policy. </li>
</ul>
Business Acumen and Technical Knowledge
<ul>
<li>Able to quickly learn all functionalities and related benefits inherent in the products and services offered by the Credit Union.</li>
<li>Determine the necessary documents and information required to open business, trust and estate accounts, then communicate efficiently to members. </li>
<li>Demonstrate the ability to build relationships and alliances with members and colleagues.</li>
<li>Flexible with the willingness and ability to adapt to change.</li>
<li>Able to demonstrate a high level of proficiency with Mass Bay Credit Union's digital technology offerings.</li>
<li>Proficient with mobile smart phones and downloading applications. This includes the basics of texting, email and application management.</li>
<li>Proficient with desktop applications such as MS Office (Excel, Word, PowerPoint, Outlook).</li>
<li>Proficient using the Internet (mobile and desktop) to search for and locate information.</li>
<li>Eager to embrace new and emerging technologies.</li>
</ul>
Support "Pick US"
<ul>
<li>Identify growth opportunities, deepen existing relationships, and grow Mass Bay Credit Union's market share in the communities it serves. </li>
<li>In collaboration with branch management and internal business partners, uncover needs and make referrals to cross-sell products and services. </li>
<li>Engage in defined growth activities to include uncovering member needs, offering solutions, closing the business, onboarding, follow-up, outbound calling, and recording each point of customer contact in the Credit Union's system of record.</li>
<li>Participate in team meetings, contribute toward branch growth expectations, engage in Credit Union campaigns, and celebrate team successes.</li>
<li>May attend onsite visits to Mass Bay Credit Union SEG partner locations to discuss offerings to their employees. </li>
</ul>
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma, or equivalent required. Three-five years' experience in a member service or banking environment. This position may be a 'key-holder' and as such, opening/closing the branch as schedules dictate. In the absence of a manager or supervisor, serves as the 'manager on duty'. Demonstrates leadership abilities, uses sound judgement in decision-making, and serves as a coach for staff members in a Member Service Associate role. Proven success in delivering a superior experience in a member-centric environment.
Competencies
To perform the job successfully, an individual should demonstrate the following additional competencies:
Communication – Speaks clearly and persuasively, is an active listener, seeks clarification when necessary, writes clearly and concisely, participates in meetings.
Teamwork - Exhibits objectivity and openness to others' views, gives and welcomes feedback, and contributes toward an energetic, positive team environment. Works well with others as a member of a team. 
Problem Solving/Decision Making - Identifies and resolves problems in a timely manner seeking assistance as necessary, develops alternative solutions, works well in group problem solving situations, uses sound judgement, holds oneself accountable for decisions made. 
Working conditions
<ul>
<li>Works mostly with a desk and chair.</li>
<li>At times will need to stand at the teller transaction area and office lobby.</li>
<li>Traveling to other branch locations may be required. </li>
</ul>
Physical requirements
<ul>
<li>Ability to lift and carry objects up to 25 pounds.</li>
<li>Ability to use a keyboard, monitor and other standard office equipment.</li>
</ul>
Direct reports
N/A
This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties.
 Job Posted by ApplicantPro

Member Services Specialist - Part Time

<h3>Job Description</h3>
Job Description
Are you looking to launch your career in the finance industry? We have an exciting opportunity for you! United Bay Community Credit Union currently has openings for part time Member Service Specialists at our Bay City branches. (Euclid branch or Lincoln St. branch)
The Ideal candidate will have prior financial Institution experience, including basic and complex teller transactions, member account service and lending experience. We will also accept someone who wants to start a financial services career. We are looking for an energetic, positive, service minded individual who will enjoy establishing lasting relationships with the community. 
Member Services Specialists will work the frontline at the branch, offering our products and services to members, in addition to providing great service. You will learn relationship based sales techniques, be involved in community volunteering and contribute to a positive and rewarding culture. 
 Please see the attached job description for more details. 
The MSS role is:
<ul>
<li>Responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashier’s checks, money orders, and cash advances. Balances each day's transactions and verifies cash and check totals. Performs specific assigned side-jobs and assists other Tellers with a variety of duties as required.</li>
<li>Responsible for receiving, reviewing, and processing applications for consumer, credit card, and overdraft account loans. Meets with applicants to explain credit policies and to obtain additional loan information and documentation. Assembles and evaluates loan applications and approves those that meet initial lending criteria and are within approved lending limits. Presents loan requests above lending limit for approval as per loan policy. </li>
<li>Responsible for performing a broad variety of member services such as opening and closing accounts, renewing certificate accounts, and assisting members with bookkeeping and checking account problems. Answers member questions regarding Credit Union services provided and performs a variety of account maintenance.</li>
</ul>

Member Service Specialist

<h3>Job Description</h3>
Job Description
About Us
One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.
In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.
The Opportunity
As a One Medical Lab Services Specialist/Member Support Specialist at one of our offices, you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers. Flex team members support multiple office locations. 
You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.
What you'll likely work on:
<ul>
<li>Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary</li>
<li>Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location</li>
<li>Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs</li>
<li>Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization</li>
<li>Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting</li>
<li>All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc</li>
<li>Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. </li>
<li>Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization</li>
<li>Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work</li>
</ul>
These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.
What you'll need:
<ul>
<li>At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment</li>
<li>An active phlebotomy certification to practice in CA </li>
<li>Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions</li>
<li>Strong written and verbal communication skills </li>
<li>A High School Diploma or equivalent </li>
<li>Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously</li>
<li>Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) </li>
<li>A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care </li>
<li>A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks</li>
</ul>
One Medical is committed to fair and equitable compensation practices
The range for this role is $27.00 to $29.00 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit <a href="https://www.onemedical.com/careers/" target="_blank">https://www.onemedical.com/careers/</a>
This is a full time role (40 hrs/week) with 8 hr shifts generally taking place between 7.30am and 6.30pm in the Hayes Valley, Mission Valencia, Mission Bay, and Inner Sunset offices in San Francisco. 
One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire:
Taking care of you today
<ul>
<li>Paid sabbatical for every five years of service</li>
<li>Free One Medical memberships for yourself, your friends and family</li>
<li>Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues</li>
<li>Competitive Medical, Dental and Vision plans</li>
<li>Pre-Tax commuter benefits</li>
<li>PTO cash outs - Option to cash out up to 40 accrued hours per year</li>
</ul>
Protecting your future for you and your family
<ul>
<li>401K match</li>
<li>Credit towards emergency childcare</li>
<li>Company paid maternity and paternity leave</li>
<li>Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance</li>
<li>Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance</li>
</ul>
In addition to the comprehensive benefits package outlined above, practicing clinicians also receive
<ul>
<li>Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.</li>
<li>UpToDate Subscription - An evidence-based clinical research tool</li>
<li>Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education</li>
<li>Rounds - Providers end patient care one hour early each week to participate in this shared learning experience</li>
<li>Discounted rate to attend One Medical's Annual REAL primary care conference</li>
</ul>
One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.

Lab Services Specialist/Member Support Specialist (Flex)

<h3>Job Description</h3>
Job Description
About Us
One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.
In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.
The Opportunity
Launch your healthcare career as a Lab Services Specialist/ Member Support Specialist Trainee at One Medical! No phlebotomy/medical assistant experience required.
We're seeking motivated individuals ready to make a difference in patient care. In this exciting role, we provide full training in phlebotomy (blood drawing) and other clinical procedures. This is your opportunity to start a rewarding career in healthcare while developing new skills and making a direct impact on patient lives.
As a Lab Services Specialist/ Member Support Specialist Trainee at one of our offices, you'll provide exceptional care and support for our patients, while training to provide venipuncture and other clinical support services. With a strong drive for service and human connection, you will remove barriers to care. You will also be the first point of contact for our patients, the steward of our office space, and provide any other support as requested by the Practice Coordinator, Operations Manager, or providers.
You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges, while using empathy, focus, and compassion in all interactions with patients and team members. You apply tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You thrive in cultures that focus on feedback and growth, and are nimble in your approach to respond to the needs of the patients and team. If this sounds like you, we would love to connect.
What you'll likely work on from day one:
<ul>
<li>Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary</li>
<li>All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc.</li>
<li>Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. </li>
<li>Master our technology suite including but not limited to Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily work</li>
<li>Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization</li>
<li>Successful completion of One Medical clinical training and state required education and/or certifications within first six months of employment (One Medical sponsored)</li>
<li>Willingness to obtain Basic Life Support (BLS) certification within 60 days of hire based on guidelines within a specific metropolitan statistical area (One Medical sponsored)</li>
</ul>
What you'll likely work on in the future:
Upon successful completion of One Medical clinical training and state required education and/or certifications your responsibilities and compensation will scale to that of our Lab Services Specialist/ Member Support Specialist role.
<ul>
<li>Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics</li>
<li>Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs</li>
<li>Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization </li>
<li>Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to medical record and consult review, billing inquiries, and DOH reporting</li>
</ul>
These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.
What you'll need:
<ul>
<li>At least 1 year of experience in high touch customer or patient facing roles </li>
<li>Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions</li>
<li>Strong written and verbal communication skills </li>
<li>A High School Diploma or equivalent </li>
<li>Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously</li>
<li>Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) </li>
<li>A proven ability to display confidence and instill trust with patients while delivering individualized, human-centered, customer-focused care </li>
<li>A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks</li>
</ul>
Competitive salary on day one: starts at $22.75 per hour based on a full time schedule. 
Competitive salary upon successful completion of One Medical clinical training and state required education and/or certifications within first six months of employment (One Medical sponsored): starts at $24.00 per hour based on a full time schedule. 
This is a full time role (40 hrs/week) located in Seattle, WA with 8 hr shifts generally taking place on Mondays through Friday between the hours of 6:30am and 5pm. 
One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire:
Taking care of you today
<ul>
<li>Paid sabbatical for every five years of service</li>
<li>Free One Medical memberships for yourself, your friends and family</li>
<li>Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues</li>
<li>Competitive Medical, Dental and Vision plans</li>
<li>Pre-Tax commuter benefits</li>
<li>PTO cash outs - Option to cash out up to 40 accrued hours per year</li>
</ul>
Protecting your future for you and your family
<ul>
<li>401K match</li>
<li>Credit towards emergency childcare</li>
<li>Company paid maternity and paternity leave</li>
<li>Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance</li>
<li>Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance</li>
</ul>
In addition to the comprehensive benefits package outlined above, practicing clinicians also receive
<ul>
<li>Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.</li>
<li>UpToDate Subscription - An evidence-based clinical research tool</li>
<li>Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education</li>
<li>Rounds - Providers end patient care one hour early each week to participate in this shared learning experience</li>
<li>Discounted rate to attend One Medical's Annual REAL primary care conference</li>
</ul>
One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.

Lab Services Specialist/ Member Support Specialist Trainee

<h3>Job Description</h3>
Job DescriptionDescription:
Are you detail-oriented, client-focused, and excited to help credit unions succeed? Join the CU*Answers Earnings Edge Accounting Services team as an Accounting Services Specialist, where you’ll play a key role in supporting newly converting credit unions with their daily Backoffice and Accounting operations.
This is a great role for someone who enjoys structured routines, solving problems, and working closely with both clients and internal teams. No remote work or travel required!
What You’ll Do
· Support credit unions during and after their conversion to our platform
· Process daily accounting tasks: ACH, Share Draft, ATM exceptions, settlements, and balancing
· Monitor daily General Ledger and vault verifications
· Prepare month-end reconciliation summaries
· Provide hands-on client training and ongoing support
· Keep documentation up to date and contribute to process improvements
· Collaborate closely with your team to ensure smooth daily operations
What You Bring
· 1+ year of banking, back-office, or financial services accounting experience
· High attention to detail and strong organizational skills
· Excellent communication—both written and verbal
· Proficiency with Microsoft Office tools
· Ability to work occasional off-hours to complete daily tasks
· A positive attitude and a commitment to high-quality service
Why You’ll Love Working With Us
You’ll be part of a collaborative, mission-driven team that supports credit unions nationwide. We believe in cooperative values, continuous learning, and empowering our employees to grow their skills.
What is CU*Answers?
CU*Answers is a Credit Union Service Organization (CUSO) that is owned by its credit union clients that we support. We offer a full suite of integrated solutions to these credit unions that allow them to serve their members. Join us and help advance a mission-driven cooperative culture built on innovation and industry leadership!
Requirements:
WORK ENVIRONMENT &amp; PHYSICAL ACTIVITIES
CU*Answers operates in a professional office building setting. Some job assignments at CU*Answers are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above. CU*Answers is committed to working with its employees to reasonably accommodate them with the physical aspects of the position.
 
NOTICE
This job description is not intended to be, nor should be construed as a contract for employment. CU*Answers makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what CU*Answers has defined this position to be. CU*Answers will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless to do so would cause an undue hardship. Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied, must notify CU*Answers in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed. CU*Answers, thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship.CU*Answers is willing to accommodate disabilities to the extent a financial service organization can without impacting financial control or member service. CU*Answers is an Equal Opportunity Employer. CU*Answers is an Equal Employment Opportunity employer that supports the unique perspectives and experiences from all employees and supports a collaborative community spirit. All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any status or condition protected by appliable federal, state or local laws.

Accounting Services Specialist

<h3>Job Description</h3>
Job Description
We know that to deliver exceptional care, we must first empower our staff. When you join us, you're not just taking a job—you're stepping into a supportive, collaborative, and uplifting work environment where your well-being and professional growth are our top priorities.
Fuel Our Mission Impact: Outreach Specialist Needed to Expand Our Reach!
Beyond the clicks and campaigns: Ready to market a mission that truly matters? Help bridge the gap and ensure every family has access to the service they need.
SUMMARY:
The Outreach Specialist is responsible for building and maintaining relationships with community organizations, healthcare providers, schools, and other stakeholders to promote our ABA services and support our mission of improving the lives of individuals with autism. This role involves developing and implementing outreach strategies, organizing and attending events, and creating informative materials to raise awareness about our services. This position plays a key role in expanding our reach, fostering partnerships, and enhancing our presence within the community, ultimately contributing to the growth and success of our organization.
**We are currently hiring a full-time Outreach Specialist. The applicant must be willing to work between the hours of 8:00AM and 6:00 PM, though scheduled times may vary. Travel will be required.**
ESSENTIAL FUNCTIONS:
<ul>
<li>Develop and implement outreach strategies to engage individuals, families, schools, community organizations, and healthcare providers to promote agency services</li>
<li>Conduct presentations, workshops, and informational sessions to educate families, community partners, and referral sources about ABA therapy programs</li>
<li>Organize and participate in community events, health fairs, and other networking opportunities to raise awareness of ABA therapy and agency services</li>
<li>Build and maintain relationships with healthcare referral sources, including pediatricians, therapists, social workers, and counselors, to generate referrals and drive new client enrollment</li>
<li>Track and report outreach activities, including community engagement and referral sources</li>
<li>Assist in the planning and execution of internal events</li>
<li>Collaborate with marketing and administrative teams to develop outreach materials, including visual aids, brochures, flyers, and social media content, tailored to target populations</li>
<li>Research and contribute to the ongoing development of the agency's overall outreach strategies</li>
</ul>
BENEFITS:
<ul>
<li>Premium Pay: Get Exceptional Wages that are highly competitive—you deserve it!</li>
<li>Recharge &amp; Reset: Enjoy Generous Paid Time Off (PTO) so you can actually take that vacation!</li>
<li>Holiday Bliss: Celebrate with Paid Holidays—because your time off should be stress-free.</li>
<li>Comprehensive Benefits: We offer great health, dental, vision, and insurance. We've got you covered!</li>
<li>Protection Power-Ups: Optional Ancillary Insurance through Aflac (Short-Term Disability, Long-Term Disability, and more) for extra peace of mind.</li>
<li>Your Financial Future: Invest in yourself with our 401(k) Plan with Company Match—free retirement money!</li>
<li>Personal Support System: Access our Incredible Employee Assistance Program (EAP) for you, your partner, and your dependents. Includes free counseling, financial advice, legal help, and exclusive discounts!</li>
<li>Built-in Raises: Enjoy Annual Performance and Promotion Raises—your growth directly increases your paycheck.</li>
<li>Learn &amp; Earn: Enjoy Initial and Ongoing Paid Training and Supervision—we pay you to get better at your job!</li>
<li>Parental Bonus: Welcoming a new family member is a big deal! We provide a Parental Bonus to support you during that special time.</li>
<li>Referral Bonus: Know someone great? Earn a Referral Bonus for bringing talented professionals like yourself onto our team!</li>
<li>Agency Technology: We support your work-life balance by providing an Agency Laptop &amp; Phone, ensuring you have the tools for an easy disconnect when your workday is done!</li>
</ul>
Job Type: Full-Time
Compensation Range: $45,000 - $52,000 Annually
QUALIFICATION REQUIREMENTS:
<ul>
<li>Bachelor's degree in psychology, social work, public health, communications, or a related field required; relevant experience considered.</li>
<li>Previous experience in outreach, community engagement, or behavioral health, preferably within ABA</li>
<li>Strong knowledge of referral networking with healthcare and community partners, while engaging diverse populations</li>
<li>Availability to attend occasional weekend events, including agency-hosted and community outreach activities</li>
<li>Valid Driver's License</li>
<li>Valid Auto Insurance </li>
<li>Reliable Transportation and a driving record with no major traffic violations </li>
<li>Bilingual (English/Spanish) preferred</li>
</ul>
KNOWLEDGE, SKILLS, &amp; ABILITIES:
<ul>
<li>Strong commitment to fostering client engagement and building community partnerships</li>
<li>Demonstrated commitment to upholding ethical standards and promoting a positive workplace culture characterized by fairness, respect, &amp; inclusivity</li>
<li>Solution-oriented with the ability to work effectively in a fast-paced environment</li>
<li>Proven ability to collaborate across functional teams and community partners</li>
<li>Proficiency with CRM or outreach tracking systems and standard office software (Microsoft Office, G Suite)</li>
<li>Excellent organizational and project management skills, with strong time management and attention to detail</li>
<li>Outstanding written and verbal communication skills, with the ability to convey complex information to diverse audiences</li>
<li>Ability to take initiative and proactively seek out opportunities to improve the referral process and client experience</li>
</ul>
PHYSICAL DEMANDS:
<ul>
<li>Regularly required to operate a computer, telephone, keyboard, and/or tablet </li>
<li>React quickly using hands, fingers, or feet while operating vehicles </li>
<li>Ability to lift up to 15lbs (carrying marketing materials and office supplies) </li>
<li>Tolerate sitting or standing for up to four hours </li>
<li>Talking and facilitating for long periods of time </li>
<li>Local Travel Requirement of up to 75%</li>
</ul>
WORK ENVIRONMENT:
<ul>
<li>This position is primarily a field position with travel within a 100 mile radius of assigned territory required. When completing administrative duties, this position offers the flexibility to work from any location with a stable internet connection that has minimal distraction, with adaptable technology needed.</li>
<li>When completing necessary travel to an ABtA office, this position will be subject to the working conditions at all ABtA centers.</li>
</ul>
ABtA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Outreach Specialist - ABA Services

<h3>Job Description</h3>
Job DescriptionDescription:
Overview: 
Support Service Specialists support credit union operations by monitoring various reports, using analytics and accounting information to ensure compliance, accuracy and authenticity of member account information. Receive incoming calls and provide prompt, accurate service to members, by assisting with a variety of financial transactions and cross-selling opportunities that meet the members needs The essential duties of this postion may be performed in part as assigned by manager or in totality based on the needs of the department and team coverage. 
Essential Functions and Responsibilities:
<ul>
<li>Receive incoming calls from members, process financial transactions on member accounts as requested by the member. Process member inquiries, complaints and issues by providing requested information, redirecting the member to the appropriate person/department or resolve the issue. </li>
<li>Review and respond timely to member written correspondence via online banking, email and mailed requests. </li>
<li>Analyze various reports daily, weekly or monthly or on assigned intervals to ensure compliance, member data security and processing accuracy. Report review may include but not limited to: Ticking Reports for ATM and debit card transactions; fraud alerts; debit card alerts; debit card re-issues; person-to-person and account-to-account reports, core account and card reports, ATM deposit reports, bill payment and picture pay reports; and remote deposit capture data.</li>
<li>At a minimum of twice daily, check for incoming wire transfers and process accordingly.</li>
<li>Process Skip Pays daily to ensure timeliness and avoid processing errors.</li>
<li>Review and audit eDeposit a minimum of twice daily for compliance and necessary adjustments. </li>
<li>Receive and post time-sensitive ACH files each morning and afternoon within specified timeframes and guidelines. </li>
<li>Analyze data to ensure protection from fraud: suspicious activity, transactions, adjustments and chargebacks. Assist members with the resolution process.</li>
<li>Achieve quarterly individual, team and business goals for new checking accounts and expense efficiency as established. Present and cross sell GHS products and services to best meet member needs; if necessary refer to the appropriate department or teammate. </li>
<li>Process deposit returns/chargebacks to member accounts. </li>
<li>Resolve problems or discrepancies concerning member accounts; if appropriate suggest other products and services to meet their needs and resolve issues. If needed, refer them to appropriate office or staff. </li>
<li>Process member mail deposits. Handle address change requests for host system, GHS software systems and maintain files on address changes and undeliverable mail; flag accounts for invalid address as needed. </li>
<li>Perform other duties as assigned </li>
</ul>
 
 
Performance Measurement:
Performance will be measured on tangible measurable objectives noted above and as assigned as well as demonstrated skills and behaviors. 
<ul>
<li>Achievement of personal, team and business goals as established. </li>
<li>Will be measured on adherence and compliance with credit union procedures as outlined in GHS Internal Control Policy. This includes but is not limited to: accurate transactions and all processes and steps outlined in internal controls. </li>
<li>Member interactions based on observations and feedback.</li>
<li>Timely and successful completion of assignments and training. </li>
<li>Personal and professional development initiatives taken and as assigned.</li>
<li>Adherence to company policies, procedures and confidentiality of employee and member information.</li>
<li>Respond to internal and external correspondence within 24 hours. Answer telephone calls within three rings and respond to all messages within two hours. Follow through. Ownership and accountability. </li>
<li>Support the GHS Brand and community awareness with support of GHS initiatives on site and through volunteer activities. </li>
<li>Responsiveness to internal and external correspondence and inquiries. Maintain a professional work environment and business like appearance. </li>
</ul>
 
Requirements:
Knowledge, Skills and Abilities:
 
Experience: Must have a minimum of six months previous teller, cashier or similar 
 related work history that includes sales, customer service and cash 
 handling skills. Previous person to person, call center or office phone 
 experience preferred. 
 
Education: A high school education or GED is required plus the required experience is required. An 
 Associate Degree is preferred. 
 
Interpersonal: Engaging, personable individual who is committed to providing the highest level of service 
to our members. This position involves contact with others inside and outside the organization and requires professionalism, courtesy, finesse, tact and diplomacy. This position requires the ability to engage and influence others by building rapport. Must demonstrate clear verbal and written communication. Knowledge of credit union product and services.
 
Other Skills: Must be able to operate a 10-key calculator or keypad on keyboard. Computer skills to include Internet research, typing, data entry and knowledge of Microsoft Office applications. Must be quality focused, organized and have the ability to multi-task. Must have the ability to handle high call volumes and sensitive and confidential information. Must have exceptional conversational and problem solving skills. 
 
Physical Demands: The physical demands described here are representative of those that must be met by an 
employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
 
While performing the duties of the position, the employee is regularly required to stand or sit, use hands and arms to reach, and hands and fingers to feel. The employee is regularly required to talk, hear and communicate with members. The employee periodically stands, walk, reach, stoop, kneel, crouch or squat and use the stairs. 
 
Employees must regularly lift and/or move up to 10 pounds. Periodically lift and/or move 20 lbs. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus. 
 
Work Environment: Employees are required to contribute to positive work environment and demonstrate the 
credit union brand of “The Relationship of a Lifetime” by demonstrating GHS Service Standards of customer focus with positivity, personal ownership and accountability, clear and positive communication and responsiveness. Collaboration, consistency, and respect, trust and demonstration of integrity are some of the professional behaviors regularly required. 
 
This job description is intended to be a guide and may not be all encompassing or may amend/modify as business needs change.

Support Services Specialist

<h3>Job Description</h3>
Job DescriptionDescription:
Second Harvest Food Bank of North Central Ohio, a non-profit organization, grows hope in our region by creating pathways to nutritious food. Second Harvest secures and distributes over 11+ million pounds of food and grocery products annually and works in partnership with 127-member partner charities and 10+ school districts, including food pantries, hot meal programs, emergency shelters, mobile pantries, senior food delivery and after-school programs throughout Crawford, Erie, Huron and Lorain counties.
The Administrative Specialist serves as the backbone of the Partner Services team and a primary point of contact for Second Harvest’s network of partner charities. This position plays a vital role in maintaining program integrity by supporting adherence to compliance standards set by Feeding America, the Ohio Department of Job &amp; Family Services, and Second Harvest. Functioning as the department's coordination anchor, this individual manages the flow of compliance documentation, coordinates the logistics of monitoring visits, administers grant paperwork, and ensures data integrity. 
Job Responsibilities:
Partner Support &amp; Communications
· Serve as the primary liaison for incoming partner inquiries via phone and email; triage requests and escalate complex compliance issues to the Senior Manager or Partner Engagement Coordinator.
· Provide prompt, courteous, and accurate responses to partner charities
· Send out a weekly email to partners to maintain a feedback loop, keeping them informed of local resources, advocacy updates, educational opportunities, operations updates, and available product. 
· Communicate with partners to keep them informed of updates to FreshTrak, ODJFS eligibility rules, USDA Civil Rights requirements, and other regulatory changes. 
· Oversee the monthly statistics submission process. Send reminders to partners, troubleshoot issues, and ensure 100% reporting compliance by the monthly deadline. 
Compliance Administration &amp; Monitoring Support
· Coordinate administrative "pre-work" for partner monitor visits, including reviewing partner files, running historical reports, and preparing monitoring packets.
· Maintain the annual monitoring schedule to ensure all programs are monitored every two years per Feeding America and ODJFS requirements.
· Participate in monitoring visits to food pantries, hot meal programs, and shelters to learn regulatory requirements (ODJFS, Feeding America, USDA) and support on-site conversations.
· Check for accurate written monitoring reports and update all relevant databases (Ceres, MailChimp, FreshTrak, SH website).
· Develop a strong working knowledge of partner compliance requirements and contribute to ongoing improvements in the monitoring process. 
· Responsible for understanding specific regulations of food banking of ODJFS and Feeding America.
· Serve as a subject matter resource for compliance and food safety topics.
· Provide required compliance documents for the Second Harvest website. 
Training &amp; Meeting Support
· Drive the execution of the annual training schedule and communicate training opportunities to the Partner Network.
· Provide support for virtual and in-person training or engagement sessions, including registration, technology set up, and preparing printed materials.
· Track completed training for Partners and relevant Staff to meet required training deadlines, including Civil Rights, Food Safety, and Orientation.
· Maintain the departmental repository of final training presentations and Standard Operating Procedures (SOPs).
Data Management, Reporting, &amp; Meeting Requirements
· Prepare and submit monthly statistics reports to the Ohio Association of Foodbanks and the Ohio Department of Job and Family Services by the 20th of each month. 
· Maintain and update partner records in internal databases (e.g., Ceres, FreshTrak, MailChimp), ensuring contact lists and hours of operation are current. How frequently?
· Administer the annual partner grant application process, including distributing applications, tracking submissions, drafting award letters, and collecting closeout reports.
· Attend interdepartmental meetings to represent the Partner Services team.
General Responsibilities
· Uphold the values and mission of Second Harvest at all times.
· Display courtesy and respect at all times to Second Harvest employees, volunteers, donors, member agencies, and the general public.
· Maintain confidentiality in all matters pertaining to Second Harvest.
· Other duties as assigned.
Requirements:
Qualifications:
· Excellent planning and organizational skills with the ability to manage calendars and track multiple deadlines
· Proficient in Microsoft Office with the ability to learn new systems.
· Attention to detail and ensuring accuracy of information and records.
· Communicates professionally, with strong customer service skills.
· Ability to work in partnership with other staff and assist diverse partners.
· Valid driver’s license.
Education /Training:
· Associate degree or 2 years equivalent experience in administration, social services, office management or a related field.
· Trained in Trauma Informed Care principles. (Will Train)
· Completion of SERV Safe Food Safety Certification. (Will Train)
· Certified in CPR/AED &amp; First Aid every two years. (Will Train)
· Complete USDA Civil Rights Training for Food Distribution annually. (Will Train)
Physical Requirements and Working Conditions:
· General office environment.
· Travel throughout Lorain, Erie, Crawford, and Huron counties is required. 
This is a full time, benefits eligible position, Monday – Friday 8:00am – 4:30pm; Non Exempt Status; 
Pay Range = $18.50/hour - $21/hour commensurate with experience.
To Apply: <a href="https://secondharvestfoodbank.org/careers" target="_blank">https://secondharvestfoodbank.org/careers</a>

Administrative Specialist-Partner Services

<h3>Job Description</h3>
Job DescriptionAbout Base
Base is America’s next-generation power company. We’re rebuilding the foundation of modern civilization–electricity–by deploying a vast network of distributed batteries that is transforming today’s fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time.
About the Role
As part of our Member Experience team, you will play a vital role to help our members stay with Base for the long haul - strengthening loyalty at every stage of the customer journey. You will work directly with our highest risk customers to prevent churn, win them back if they are considering canceling, and ensure they renew at the end of their contract. This role offers a unique opportunity to develop real-world expertise at the intersection of customer service and sales. You will use creative problem-solving, relationship management, and impactful communication to make a tangible difference in the lives of our customers and the future growth and reputation of Base.
What You'll Do
<ul>
<li>
Retention &amp; Loyalty – Build strong relationships with members, proactively addressing concerns to keep satisfaction and loyalty high.
</li>
<li>
Churn Prevention – Intervene when members consider leaving, understand their needs, and craft solutions that rebuild confidence.
</li>
<li>
Renewals – Manage upcoming contract renewals, ensuring members seamlessly continue with Base and see the ongoing value.
</li>
<li>
Win-Back Campaigns – Engage members who have signaled intent to cancel or switch away, working to reestablish trust and retain their business.
</li>
<li>
Onboarding-to-Loyalty – Guide new members through their early stages, from signing up to enrolling in services, ensuring they feel supported and confident from day one.
</li>
<li>
Escalations – Act as a problem-solver for complex or urgent issues, working across teams to deliver quick, thoughtful resolutions.
</li>
<li>
Voice of the Member – Gather and share feedback to help shape better experiences, services, and policies across the company that strengthen long-term loyalty.
</li>
</ul>
What You'll Bring
<ul>
<li>
1-5 years of experience in customer success, retention, account management, or sales.
</li>
<li>
Empathetic communicator who loves connecting with people and making them feel heard.
</li>
<li>
Proven ability to manage escalations, turn challenging situations into positive outcomes, and be persuasive without being pushy.
</li>
<li>
Motivation to work through a queue of high risk customers needing your attention.
</li>
<li>
Strong writing skills with excellent grammar, tone, and clarity.
</li>
<li>
Natural inclination to stay calm under pressure and step up to proactively de-escalate frustrating situations.
</li>
<li>
Comfortable with ambiguity and a fast-paced environment to quickly adapt to changes.
</li>
<li>
Tech savvy, with a knack for quickly mastering new tools and systems.
</li>
<li>
Team player motivated by the mission who always puts the company’s best interests first.
</li>
</ul>
Who We Are
Base is a company for people who want to win and who want their work to matter. We think from first principles, move with urgency, and treat the mission like our own.
We talk about what isn’t working before we talk about what is because every problem is an opportunity to fix something, improve the system, and compound progress. We cut through complexity, stay close to the work, and let results speak for themselves.
Our Values
<ul>
<li>
First Principles Thinking: Question assumptions. Principles &gt; rules.
</li>
<li>
Operate at Base Pace: Focus on what matters, act quickly, and learn by doing.
</li>
<li>
Give &amp; Get Feedback: Be direct, be humble, and maintain a growth mindset.
</li>
<li>
Everyone’s an Owner: Follow through on commitments and own results.
</li>
<li>
Strong Opinions, Loosely Held: Drive clarity and make calls with imperfect information.
</li>
<li>
Committed to the Mission: Rebuilding the grid is a big challenge. We work hard because we care deeply about the impact we’re creating. We work in-person. It’s not a 9-to-5. We are all-in.
</li>
<li>
Fun &amp; Optimism Coexist with Grit: Collaboration and celebration coincide with the intensity of building real things.
</li>
</ul>
Do the best work of your life at Base.

Member Retention Specialist

<h3>Job Description</h3>
Job Description
What You Can Expect:
Our Environmental Services Specialists love Grand Itasca for the stability, meaningful work and our great team. Grand Itasca is in the business of selecting employees that make the real difference, who go above and beyond to make our hospital/clinic run and work effectively. Are you someone looking to make a difference in the everyday functions of our hospital &amp; clinic life? If so, Grand Itasca is where you belong!
 
We're glad you are thinking about joining us.
Grand Itasca is a great place for Environmental Service Specialists. We're a non-profit organization with a clear vision of being the leader in transforming rural health care by achieving the highest levels of quality, access, and value. Our strength stems from teamwork and collaboration among a talented and diverse group of professionals. With over 700 employees in hundreds of different roles, Grand Itasca can offer a variety of career opportunities. 
 
Let's talk about benefits.
<ul>
<li>Competitive pay</li>
<li>Tuition reimbursement and scholarship/grant opportunities</li>
<li>Health, dental, vision, &amp; life insurance kick in on the first of the month after 30 days of employment</li>
<li>Generous paid time off package to maintain a healthy home-work balance</li>
<li>STDB (short term disability bank)</li>
<li>401K with employer contributions</li>
<li>Experience Pay Given</li>
<li>Shift Differential</li>
<li>Employee Referral Program</li>
<li>On-the-Job training!</li>
<li>Every Other Weekend Rotation</li>
</ul>
 
About the Position
<ul>
<li>Environmental Services Specialist</li>
<li>Full-time 1.0 FTE (80 hours per pay period)</li>
<li>Days, Evenings, Nights</li>
<li>On-site at Grand Itasca Clinic &amp; Hospital in Grand Rapids </li>
<li>INTERNAL POSTING THROUGH: 11/28/2025</li>
</ul>
Job Summary: The Environmental Services Specialist is responsible for maintaining the highest level of cleanliness throughout the hospital and clinic. They are a vital and centric member of the healthcare team. They will compassionately communicate with patients, coworkers and other customers of Environmental Services and Grand Itasca Clinic and Hospital. The Environmental Services Specialist is the first line of defense in keeping Grand Itasca's patients, staff, and community safe! 
 
Here's what you'll do when you join us:
<ul>
<li>Ensure the safety of our patients and community by being a key part of Grand Itasca's medical team.</li>
<li>Clean and disinfect all areas of the hospital using a variety of compounds and solutions.</li>
<li>Clean and maintains floors throughout the hospital.</li>
<li>Operate vacuum cleaners, scrubbers, sweepers, and other systems.</li>
<li>Learn to strip, seal, finish, and wax floors using buffers and strippers!</li>
<li>Dispose of infectious, medical, hazardous, and other waste.</li>
<li>Keep work areas tidy and stocked with supplies.</li>
<li>Be an active partner with medical staff ensuring patients and providers have a great experience.</li>
<li>Adhere to all policies and procedures.</li>
<li>Expand your knowledge by participating on departmental trainings, activities, and meetings.</li>
</ul>
If you have these qualifications, we'd love to chat:
<ol>
<li>Must be 18 years of age or older. </li>
<li>Fantastic verbal and written skills.</li>
<li>Show up every day with a positive attitude and respond to requests in a timely and respectful manner.</li>
<li>Be able to perform the physical qualifications of the job, including moving furniture and equipment.</li>
<li>Experience using buffers, floor strippers, carpet and upholstery extractors, carpet shampooers and steam cleaners is preferred. If you have no experience with these, we will provide on-the-job training!</li>
<li>Demonstrated ability to adhere to and follow Grand Itasca Clinic &amp; Hospital Mission, Values, Vision and policies.</li>
<li>Maintains reliable and consistent attendance.</li>
</ol>
 
About Grand Itasca:
Grand Itasca brings the benefits of a large and respected health system to our local community. We are a non-profit, state-of-the-art, integrated clinic and hospital that is proud to offer a range of high-quality providers, specialties and services to our community. Enjoy our patient-centered, comprehensive approach, close to home without venturing from the beauty of northern Minnesota.
 
*The posted compensation range corresponds to the minimum and maximum pay rates outlined in your union agreement for the respective job classifications at the time of job posting. An individual's pay rate within this range may be influenced by various factors, including FTE, skills, knowledge, educational background, and qualifying experience as specified in the contract.
 
EEO/AA Employer/Vet/Disabled All qualified applicants will receive consideration without regard to any lawfully protected status.
 Job Posted by ApplicantPro

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