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<h3>Job Description</h3>
Job Description
Client Services Manager Full-Time | Remote Flexibility
About the Role We are seeking an experienced and client-focused Client Services Manager to join our team full-time. In this role, you will lead efforts to ensure outstanding service delivery, build strong client relationships, and oversee the successful execution of client projects. You’ll be a key driver in enhancing client satisfaction and fostering long-term partnerships.
What You’ll Do
<ul>
<li>
Manage and nurture client relationships to understand their goals and needs
</li>
<li>
Oversee client service delivery, ensuring quality and timeliness
</li>
<li>
Act as the main point of contact between clients and internal teams
</li>
<li>
Coordinate cross-functional teams to address client requests and resolve issues
</li>
<li>
Monitor client satisfaction and implement strategies for improvement
</li>
<li>
Analyze client feedback and performance data to inform service enhancements
</li>
<li>
Lead onboarding and training efforts for new clients
</li>
<li>
Identify opportunities for account growth and collaborate on upsell initiatives
</li>
</ul>
What We Provide
<ul>
<li>
Comprehensive training and leadership development programs
</li>
<li>
Remote work flexibility and a supportive team environment
</li>
<li>
Access to advanced client management and project tools
</li>
<li>
Clear career progression paths into senior client management roles
</li>
<li>
Performance bonuses and recognition initiatives
</li>
</ul>
Compensation
<ul>
<li>
Salary Range: $80,000 – $120,000 per year (base + performance bonuses)
</li>
<li>
Employment Type: Full-time
</li>
<li>
Incentives: Client retention bonuses, leadership recognition, and growth opportunities
</li>
</ul>
What We’re Looking For
<ul>
<li>
Strong leadership and communication skills
</li>
<li>
Proven experience in client services, account management, or related roles
</li>
<li>
Excellent problem-solving and conflict resolution abilities
</li>
<li>
Ability to manage multiple clients and projects simultaneously
</li>
<li>
Proficiency with CRM and project management tools
</li>
<li>
Detail-oriented, proactive, and customer-centric
</li>
<li>
Willingness to obtain a Life and Health insurance license (support available if applicable)
</li>
</ul>
If you’re passionate about delivering exceptional client experiences and leading teams to success, we’d love to hear from you. Apply today to become a Client Services Manager and drive excellence in client partnerships.
 Powered by ExactHire:180552

Client Services Manager

<h3>Job Description</h3>
Job DescriptionDescription:QuickBox Fulfillment is a growing, third-party logistics provider focused on three principles: Fast, Friendly, Accurate. The Client Services Account Manager (CSAM) will provide strategic client oversight with a mission to drive sustained long-term growth by building meaningful client relationships. The CSAM will drive revenue expansion by identifying upsell opportunities as well as operational gaps to drive process improvement and client satisfaction. A successful CSAM understands all products and services provided by QuickBox, manages client expectations and coordinates activities both internally and externally using established processes, KPIs, and policies to ensure our services are delivered with impeccable service.Requirements:Essential Duties &amp; Job Functions:
· Ability to strategically manage all aspects of client relationship and communication, providing excellent service and maintaining client satisfaction through critical problem solving and decision-making skills. 
· Engage key accounts consultatively, responding to specific inquiries, vetting potential trends and recognizing and proactively addressing potential issues. 
· Document and track internal metrics according to client SLAs to drive performance. Provide recommendations and implement improvement plans to ensure client satisfaction. 
· - Monitoring client volumes, understanding peaks and valleys. Effectively communicate and forecast anticipated volumes to internal teams. 
· Advocate for clients across operational departments and make proactive recommendations to gain economic and operational efficiencies on behalf of client and Quickbox Ability to recognize upsell opportunities and collaborate with Business Development to ensure client needs are met.
· Understand the impact of client needs on operational departments and effect on planned labor and resources. 
· Provide ongoing client facing program summaries, business reviews, analysis, recommendations, PO trending etc and assist clients in realizing the value of contracted services. 
· Ability to recognize upsell opportunities and collaborate with internal departments as needed to drive growth
· Other job duties are required as assigned.
Job Qualifications Mandatory:1)Education: Bachelor’s degree or equivalent work experience as a Client Success Manager, Key Account Manager or similar. 2) Experience: Experience in key client management, building relationships, operations management, logistics and/or e-commerce fulfillment3) Problem Solving: Superb critical thinking and strategic problem-solving skills. Able to reach a decision, takes a thoughtful approach when considering others 4) Quality: Strives to eliminate errors, seeks opportunities for process/service improvements.5) Accountability: Self-starter with excellent follow through. Maintains accountability and ownership of all clients related deliverables and service level requirements. Drives issues through to resolution. 6) Communication: Ability to communicate thoughts clearly, both written and oral.7) Teaming: Ability to work effectively within a cross functional team environment, contributing ideas and receiving feedback in a collaborative environment. 8) Technical Skills: Computer and word processing skills, including MS Word and PowerPoint. Ability to effectively utilize Microsoft Excel.9) Organization: Ability to handle multiple high priorities simultaneously while being detail oriented, logical and methodical in approach. Extremely organized but has the ability to adapt well.Preferred Qualifications:
1) Bachelor’s degree or equivalent preferred
2) Strong computer and word processing skills, including Microsoft applications
3) Experience with Customer Relationship Management (CRM) software preferred
Work Environment:
1) This is an Atlanta based position operating out a Warehouse environment 
o Warehouse Environmental Conditions are as follows. 
§ Moderate noise level in the work environment. 
§ The work environment is indoors.

ATL Client Services Manager

<h3>Job Description</h3>
Job Description
Are you looking for an opportunity that recognizes your efforts and compensates you for the hard work you do? Do you have a caring spirit? If you are motivated to learn, a dependable self-starter, that works well in a fast-paced environment and is comfortable communicating with customers, this is your opportunity for a rewarding career with excellent growth potential! We are looking for a self-starting personality that has the mindset of a winner!
 Benefits
Annual Base Salary + Commission + Bonus Opportunities
Career Growth Opportunities
Mon-Fri Schedule
Hands on Training
 Responsibilities 
<ul>
<li>Develop insurance proposals, make sales presentations, and close sales.</li>
<li>Be involved in the community.</li>
<li>Develop ongoing networking relationships with Real Estate Agents, Mortgage Lenders, Title Companies, etc.</li>
<li>Be outstanding at relationship building.</li>
<li>Maintain client relationships with follow up phone calls.</li>
<li>Use lead management systems.</li>
<li>Prospect for new business by following sales leads generated from referrals, networking, marketing, and lead databases.</li>
<li>Uphold the wants and needs of your customers.</li>
</ul>
 
 Requirements 
<ul>
<li>Possess a genuine willingness to learn, be intuitive, resourceful, and coachable.</li>
<li>Possess an upbeat, positive, and enthusiastic attitude.</li>
<li>Create relationships with prospects and clientele.</li>
<li>Proficiency to multi-task, follow-thru, and follow-up.</li>
<li>Leadership.</li>
<li>Excellent Communication/interpersonal skills.</li>
<li>Confident, self-starter who works well independently.</li>
<li>Driven and goal-oriented individual.</li>
</ul>

<h3>Job Description</h3>
Job Description
At StaffBuildersHR, our goal is to place great people with great companies! A local family-owned landscape maintenance and installation company is looking to hire a skilled and experienced Lawn Maintenance Account Manager. This role requires managing daily operations, building strong relationships with property managers, supervising field crews, and ensuring all projects are executed to the highest standards. The Lawn Maintenance Account Manager will also have the opportunity to earn commission on enhancement sales made to their clients. What Makes the Job Great
<ul>
<li>Competitive base salary with performance-based commission</li>
<li>Opportunity to work with a dynamic team in a supportive environment</li>
<li>Professional development opportunities and career growth</li>
</ul>
 What You’ll Be Doing
<ul>
<li>Manage a portfolio of accounts valued between $700,000 and $1 million, ensuring high-quality service and client satisfaction</li>
<li>Oversee daily landscape maintenance operations, ensuring work is executed according to plan and on schedule</li>
<li>Supervise and motivate field crews, providing clear direction to meet quality standards</li>
<li>Coordinate with office staff, vendors, and subcontractors to ensure seamless project execution and management</li>
<li>Serve as the primary point of contact for clients, including property managers, addressing concerns and fostering strong relationships</li>
<li>Identify opportunities for enhancement services and propose solutions to clients, earning a 2% commission on enhancements sold</li>
<li>Monitor budgets, timelines, and project progress to ensure profitability and client satisfaction</li>
<li>Conduct site inspections to maintain quality control and ensure all services meet company standards</li>
<li>Collaborate with office staff to manage project documentation, invoicing, and client communications</li>
</ul>
Who We’re Looking For
<ul>
<li>Proven experience in account management, project management, or a related field within the landscape or lawn maintenance industry</li>
<li>Experience working with property managers and overseeing commercial and/or residential landscape accounts</li>
<li>Proficient in using Excel and basic computer applications on a daily basis</li>
<li>Experience with iPhone and iPad for work-related tasks</li>
<li>Strong leadership skills with the ability to manage and motivate crews effectively</li>
<li>Excellent communication and customer service skills, with the ability to build and maintain client relationships</li>
<li>Ability to manage multiple accounts and projects simultaneously, demonstrating strong organizational skills and attention to detail</li>
<li>Capability to identify and propose enhancement opportunities to clients</li>
<li>Valid driver’s license and a good driving record</li>
</ul>
 What You Can Expect
<ul>
<li>$60,000 - $80,000/yr – depending on experience</li>
<li>Schedule of Monday – Friday, 5:30am – 6:00pm</li>
<li>Discounted medical, dental and vision insurance</li>
<li>PTO</li>
<li>Paid holidays</li>
<li>Life insurance</li>
</ul>
 StaffBuildersHR offers weekly pay plus a benefits package after your temporary period. We know that every applicant deserves a committed approach from our team. We work to provide a quick and respectful process – often being able to offer you a job the same day you apply!
**Attention** Do not apply to this job by way of EDI-Staffbuilders International, Inc. on LinkedIn or any other platform. StaffBuildersHR is not affiliated with this company, and they are attempting to collect your data. We take your privacy and security seriously and are working towards a solution. 
**In order to safeguard yourself, please ensure you are applying directly to StaffBuildersHR through our website, or to a job post listed by our profile.**
Company DescriptionStaffBuildersHR is a recruiting and staffing company committed to providing an exceptional staffing experience for our clients by offering superior customer service and highly trained individuals. StaffBuildersHR's focus is to place great people with great companies. StaffBuildersHR remains faithful to our clients as we continue to offer relevant, unique, and sustainable services. We know that each assignment and individual deserves a committed approach from our team. We are your HR business partner. If you are a highly motivated individual looking for an outstanding job opportunity, or seeking your next career move, please complete the application process and submit your resume. A member of our recruiting team will follow up with you in a timely manner based on your skills and qualifications. Employees must be able to perform the essential functions of the job and meet client expectations. This position is eligible for participation in our Medical, Dental, and Vision plans. **Attention** Do not apply to this job by way of EDI-Staffbuilders International, Inc. on LinkedIn or any other platform. StaffBuildersHR is not affiliated with this company, and they are attempting to collect your data. We take your privacy and security seriously and are working towards a solution. **In order to safeguard yourself, please ensure you are applying directly to StaffBuildersHR through our website, or to a job post listed by our profile.** **Attention** Do not apply to this job by way of EDI-Staffbuilders International, Inc. on LinkedIn or any other platform. StaffBuildersHR is not affiliated with this company, and they are attempting to collect your data. We take your privacy and security seriously and are working towards a solution. **In order to safeguard yourself, please ensure you are applying directly to StaffBuildersHR through our website, or to a job post listed by our profile.** 
<h3>Company Description</h3>
StaffBuildersHR is a recruiting and staffing company committed to providing an exceptional staffing experience for our clients by offering superior customer service and highly trained individuals. StaffBuildersHR's focus is to place great people with great companies.\r\n\r\nStaffBuildersHR remains faithful to our clients as we continue to offer relevant, unique, and sustainable services. We know that each assignment and individual deserves a committed approach from our team. We are your HR business partner.\r\n\r\nIf you are a highly motivated individual looking for an outstanding job opportunity, or seeking your next career move, please complete the application process and submit your resume. A member of our recruiting team will follow up with you in a timely manner based on your skills and qualifications.\r\n\r\nEmployees must be able to perform the essential functions of the job and meet client expectations. This position is eligible for participation in our Medical, Dental, and Vision plans.\r\n\r\n**Attention** Do not apply to this job by way of EDI-Staffbuilders International, Inc. on LinkedIn or any other platform. StaffBuildersHR is not affiliated with this company, and they are attempting to collect your data. We take your privacy and security seriously and are working towards a solution.\r\n\r\n**In order to safeguard yourself, please ensure you are applying directly to StaffBuildersHR through our website, or to a job post listed by our profile.**\r\n\r\n**Attention** Do not apply to this job by way of EDI-Staffbuilders International, Inc. on LinkedIn or any other platform. StaffBuildersHR is not affiliated with this company, and they are attempting to collect your data. We take your privacy and security seriously and are working towards a solution.\r\n\r\n**In order to safeguard yourself, please ensure you are applying directly to StaffBuildersHR through our website, or to a job post listed by our profile.**

Client Relations Manager - Lawn Services

<h3>Job Description</h3>
Job Description
BAYADA Home Health Care has an immediate opening for a Client Services Manager in our New York, NY Office. If you are looking for an exciting career opportunity in a growing industry, a Client Engagement Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
The Client Services Manager will:
<ul>
<li>Provide superior customer service and quality home care</li>
<li>Focus on managing coordination of client services and emergent scheduling issues</li>
<li>Manage your caseload while proactively growing it</li>
<li>Build lasting relationships with clients, referral sources, payors and community organizations</li>
<li>Develop strong, communicative relationships with the team</li>
<li>Maintain effective fiscal management of your caseload by monitoring metrics</li>
<li>Client Services Manger will partner with Clinical Managers to provide supervision and support to field employees </li>
</ul>
Qualifications for a Client Services Manager:
<ul>
<li>Prior medical office or home care experience preferred</li>
<li>Prior supervisory experience a plus</li>
<li>Demonstrated record of successfully taking on increased responsibility (goal achievement)</li>
<li>Ambition to grow and advance beyond current position</li>
<li>Strong computer skills required (electronic medical record)</li>
<li>Excellent communication and interpersonal skills</li>
<li>Bachelor degree is preferred </li>
</ul>
Why You'll Love This Opportunity:
<ul>
<li>Award-Winning Workplace: Proud to be recognized by Newsweek as a Best Place to Work for Diversity, reflecting our commitment to creating an inclusive, supportive environment.</li>
<li>Weekly Pay – Consistent weekly paychecks to keep your finances on track.</li>
<li>Comprehensive Benefits – Medical, dental, vision, and more — we've got you covered</li>
<li>Work-Life Balance – Enjoy a Monday–Friday, 8:30 AM – 5:00 PM schedule.</li>
<li>Career Growth – Advancement opportunities to help you grow in your nursing career.</li>
<li>Nonprofit Organization – As a mission-driven nonprofit, BAYADA offers eligibility for the Public Service Loan Forgiveness (PSLF) Program to help reduce student loan debt.</li>
</ul>
Salary: $60,000 - $65,000 / year
Join BAYADA and be part of a team dedicated to providing exceptional home healthcare.
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

Client Services Manager, Home Care

<h3>Job Description</h3>
Job Description
Overview
As a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the company’s success! 
The Account Manager of Client Services cultivates and maintains an on-going strategic relationship with their clients. They are responsible for the ensuring customer satisfaction with pharmacy services, issue resolution and overall retention of their clients.
This position requires entails 80% travel between Utah and Las Vegas, NV. The position will reside in Utah, supporting the accounts in the state and travel to Las Vegas, NV every 4-6 weeks for account visits.
In order to meet the needs of our Clients and PharMerica standards, this position cannot be performed remotely outside of the given area.
Monday - Friday, salaried
The ideal candidate has 3-5 years of experience in client retention and/or B2B sales in a long-term care pharmacy or healthcare setting.
We offer:
DailyPay
Flexible schedules
Competitive pay
Shift differential
Health, dental, vision and life insurance benefits
Company paid STD and LTD
Tuition Assistance
Employee Discount Program
401k
Paid-time off
Tuition reimbursement
Non-retail/Closed-door environment
Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today!
This position will be posted for a minimumof 8 days
 
Responsibilities
<ul>
<li>Builds strong partnerships with clients through consultation and collaboration for the sustained success and growth of their organizations</li>
<li>Accountable for all aspects of client relationships; primary go-to person for your client base</li>
<li>Engages with all levels across the organization to discuss issue resolution, growth opportunities and overall pharmacy performance in the Monthly/Quarterly Business Reviews (QBR’s) and Pharmacy Optimization Services (PSOP’s)</li>
<li>Leads client contract renewal process in collaboration with other key PharMerica stakeholders</li>
<li>Owns the client issue escalation and resolution process. Working directly with key internal partners, achieves timely responses on all issues along with setting proper expectations for clients</li>
<li>Manages their client base through the company’s CRM software. This includes the tracking and management of activities, issues, tasks, contacts, and other client communications.
<ul>
<li>Own your Client Book of Business – be the subject matter expert and be prepared to communicate the most important critical to quality measurements to address customer’s needs, delivering world class service</li>
</ul>
</li>
<li>Provides pharmacy service, performance and reporting data. Prepares reports, monthly and quarterly business review materials, facilitates client engagement calls and conducts routine training, providing educational materials to facilitate compliance with PMC procedures, tools and resources</li>
<li>Works with client support services in leading the on-boarding of new clients and facilities to ensure a seamless implementation</li>
<li>Collaborates with other functional departments (credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved</li>
<li>Represents PharMerica at corporate/networking/client events and conferences</li>
<li>Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards</li>
</ul>
 
Qualifications
<ul>
<li>Bachelor's degree or equivalent experience</li>
<li>Three to five years of previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting</li>
<li>Ability to communicate to all levels of management</li>
<li>Excellent time-management and basic computer skills</li>
<li>Advanced Microsoft Office proficiency</li>
<li>Outstanding problem-solving skills</li>
<li>Experience in root cause analysis</li>
<li>Ability to collaborate cross-functionally</li>
<li>Experience working within a collaborative team</li>
<li>Experience in a project management and client-facing customer service role</li>
<li>Strong background with the ability to manage multiple priorities and deadlines at once</li>
</ul>

Account Manager, Client Services

<h3>Job Description</h3>
Job Description
Job description:
At Accountable we believe in delivering exceptional service both internally and externally to clients. We leverage technology to automate processes and ease our administrative burdens, so we can invest more time collaborating and building relationships. The bottom line: when clients entrust Accountable, we manage responsibilities with diligence, urgency, and accuracy as well as with compassion.
Our strength is in our commitment to teamwork. We are committed to creating a cooperative environment where all members of the team are respected and valued and where we all work together to deliver quality services.
The Accountable Advisors Family of Companies, a growing physician consulting and medical billing entity, is in search of a full-time New Client Services Manager.
POSITION PURPOSE
The New Client Services Manager is responsible for managing every aspect of the implementation process for new clients and overseeing the team assigned to support the client during the initial three-month onboarding period. The individual in this position is also responsible for managing the credentialing department and ensuring that credentialing timelines are optimized and credentialing activities are carried out in compliance with best practices and regulatory guidelines.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Manages the credentialing team to ensure that productivity targets and deadlines are met to avoid payment delays for new and established clients that utilize the service. Provides oversight to ensure activities are well-documented and promptly escalates client-side delays to accelerate the timeline for credentialing work.
2. Can manage multiple new client implementation projects simultaneously, meeting with each client at least once weekly until the account is transitioned to the permanent operations team three months after going live.
3. Attends meetings with the Director of Business Development to gather and analyze background information on prospective clients and support the sales process.
4. Works with the client, external software vendors, and internal stakeholders to develop a detailed project plan, identify project risks, establish the target date for going live and major milestones, and define which individuals are accountable for each task. Meets weekly with the project team to ensure deadlines are met and adjust schedules if warranted by the circumstances that arise during the implementation.
5. Documents progress and identifies risks in the Teamwork project management template to ensure that all stakeholders are fully apprised of the progress on the implementation.
6. Collaborates with the Human Resources manager and Director of Revenue Cycle Operations to establish the staffing plan for the account and hire the new personnel required to fulfill the plan.
7. Gathers the necessary information and completes all system enrollments and configurations, including:
a. Practice management software (users, fee schedules, CPT and ICD-10 codes, adjustment codes, etc.) Reviews the existing documentation and implements improvements for conversion clients with no system change.
b. Remote charge capture software
c. Clearinghouse
d. EFT Enrollments
e. Patient Statements
f. Online Bill Payment
8. Coordinates staff training on the client’s practice management software and participates in the training to gain a clear understanding of workflow, enabling the identification and correction of gaps before going live.
9. Processes test claims and resolves configuration errors before going live. After going live, validates that claims are paid at the correct contracted rates.
10. Collaborates with the Business Intelligence Manager to establish the plan for analytics and provide input on developing the Power BI dashboards if applicable.
11. After going live, continuously reviews data and performance metrics to identify training needs, identify and correct performance issues with internal and client staff, and optimize system configurations to establish efficient workflow.
12. Conducts weekly account management meetings that produce measurable improvement in results, escalating issues as necessary to the medical practice owner or internal senior management team.
13. Provides supervision of the Revenue Cycle Managers assigned to the account until it is transitioned to the permanent operations team.
14. Plans and executes an effective hand off of the account to the permanent operations team by maintaining regular communication with the Director of Revenue Cycle Operations and other members of management before the transition date.
15. Assures compliance with company policies, federal payer regulatory requirements, and industry best practices.
16. Effectively retains personnel by adhering to the company’s core values, fostering teamwork, and providing opportunities for staff to develop new skills.
17. Models behavior at work that is consistent with the company’s code of conduct and promotes an atmosphere of kindness, professionalism, and respect.
ADDITIONAL DUTIES
This position description is not designed to cover every type of activity or work that may be required in this position. Duties and responsibilities may change, or new ones may be assigned to the employee at any time based on the company's needs.
PREFERRED QUALIFICATIONS
Personal Attributes
<ul>
<li>Excellent verbal, written, and presentation skills.</li>
<li>Strong analytical skills while also having a process orientation.</li>
<li>High emotional intelligence and consultative approach to fostering improvement in healthcare providers and the personnel employed by the company's clients.</li>
</ul>
Knowledge and Experience
<ul>
<li>A minimum of five years of revenue cycle management experience in a non-hospital RCM company, outpatient physician group setting, or ASC facility with a track record of progressive increases in responsibility.</li>
<li>Minimum of two years of project management experience with demonstrated history of managing new client implementations and/or practice management software conversions.</li>
<li>Experience managing teams of four or more people.</li>
<li>In-depth knowledge of payer enrollment processes and provider credentialing.</li>
</ul>
Educational Requirements
<ul>
<li>Bachelor’s degree in finance, health administration, business administration, or a related field.</li>
<li>Certified Project Manager (PMP) strongly preferred.</li>
</ul>

New Client Services Manager (Healthcare)

<h3>Job Description</h3>
Job Description
BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Exton, PA Senior Living Office.
If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
The Client Services Manager will:
<ul>
<li>Provide superior customer service and quality home care</li>
<li>Focus on managing coordination of client services and emergent scheduling issues</li>
<li>Manage your Client Services Manager caseload while proactively growing it</li>
<li>Build lasting relationships with clients, referral sources, payors and community organizations</li>
<li>Develop strong, communicative relationships with the team</li>
<li>Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.)</li>
<li>Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees </li>
</ul>
Qualifications for a Client Services Manager:
<ul>
<li>Prior medical office or home care experience preferred</li>
<li>4 year College degree (preferred)</li>
<li>Prior supervisory experience strongly preferred</li>
<li>Demonstrated record of successfully taking on increased responsibility (goal achievement)</li>
<li>Ambition to grow and advance beyond current position</li>
<li>Strong computer skills required (electronic medical record)</li>
<li>Excellent communication and interpersonal skills</li>
</ul>
BAYADA Offers:
<ul>
<li>BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program</li>
<li>Comprehensive salary</li>
<li>Medical / Dental / Prescription / Vision</li>
<li>Paid time off</li>
<li>Tuition reimbursement</li>
<li>401k with company match</li>
</ul>
#LIRX
#JoinBAYADA-RX
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

Client Services Manager, Home Health

<h3>Job Description</h3>
Job DescriptionBAYADA Home Health Care is currently seeking a Client Services Manager to joinour Charlotte/ Concord, NC Medicare certified Home Health Office.
If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
Responsibilities for a Client Services Manager:
<ul>
<li>Provide superior customer service and quality home care</li>
<li>Focus on managing coordination of client services and emergent scheduling issues</li>
<li>Manage your Client Services Manager caseload</li>
<li>Build lasting relationships with clients, referral sources, payors and community organizations</li>
<li>Develop strong, communicative relationships with the team</li>
<li>Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.)</li>
<li>Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees </li>
</ul>
Qualifications for a Client Services Manager:
<ul>
<li>Bachelor degree required</li>
<li>Prior knowledge of/experience with Medicare and OASIS a plus</li>
<li>Prior medical office or home care experience preferred</li>
<li>Prior supervisory experience a plus</li>
<li>Demonstrated record of successfully taking on increased responsibility (goal achievement)</li>
<li>Ambition to grow and advance beyond current position</li>
<li>Strong computer skills required (electronic medical record)</li>
<li>Excellent communication and interpersonal skills</li>
</ul>
Why you'll love BAYADA:
<ul>
<li>BAYADA Home Health Care offers the stability and structure of a national company with the values and culture of a family-owned business.</li>
<li>Check out our blog: <a href="https://www.bayada.com/search?q=Newsweek" target="_blank">https://www.bayada.com/search?q=Newsweek</a></li>
<li>Newsweek's Best Place to Work for Diversity</li>
<li>Newsweek's Best Place to Work for Women</li>
<li>Newsweek's Best Place to Work (overall)</li>
<li>Newsweek's Best Place to Work for Women and Families</li>
<li>Glassdoor Best Places to Work</li>
<li>Forbes Best Places to Work for Women</li>
<li>Paid Weekly</li>
<li>Mon-Fri work hours</li>
<li>AMAZING culture</li>
<li>Strong employee values and recognition</li>
<li>Small team at a local office</li>
<li>Growth opportunities</li>
<li>BAYADA Home Health Care offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program</li>
<li>To learn more about BAYADA Home Health Care benefits, <a href="https://www.bayada.com/benefits" target="_blank">https://www.bayada.com/benefits</a></li>
</ul>
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

<h3>Job Description</h3>
Job Description
Position Summary
The mission of Hope the Mission (HOTV) is to prevent, reduce, and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions HOTV's Tiny Homes provides a safe, low-barrier, and supportive 24-hour residence to persons experiencing homelessness. Participants receive shelter, food, and case management services to support their trajectory towards obtaining permanent housing. Working under the supervision of the Tiny Homes Manager, the Client Services Monitor fulfills the mission of the Hope of Valley Rescue Mission by successfully providing supervision and support to the residents of the Tiny Homes Program.
 
Primary Duties and Responsibilities
● Ensure the safety of participants and guests by providing on-site participant supervision
● Ensure participant compliance with program rules, policies, and procedures
● Distribution of necessary supplies including handing out bedding, clothing and hygiene items as needed
● Assist with sanitation of participant belongings in hot box and new bed assignment upon intake
● Watch for and report suspicious or unusual activity to the appropriate authorities; investigate alarms or noises and remove trespassers from the facility/property
● Work in partnership with on-site security
● Conduct daily wellness checks to screen participants for COVID symptoms and ensure their wellbeing
● Respond to emergency situations as appropriate
● Request emergency services personnel, such as law enforcement, fire department, and paramedics in cases of emergencies
● Complete written reports and incident logs of daily activities
● Answer telephone and take messages for participants and staff
● Resolve participant issues as needed using de-escalation and crisis intervention techniques to help participants work through conflict
● Assist with the serving of daily meals
● Replenish supplies in the restrooms, offices and dining area
● Assist with maintenance of resident laundry schedule
● Ensure participants are following proper hygiene practices
● Work with participants to improve their independent living skills
● Ensure general cleanliness and maintenance of the facility including, but not limited to: cleaning sanitizing offices, restrooms, hygiene trailers, living spaces, tiny home units, sweeping, mopping, vacuuming and other janitorial services. Clean and disinfect restrooms and showers after each use, without exception.
● Ensure that trash is changed, taken out daily, and prepare trash receptacles for weekly pick-up
● Monitor and report to supervisor any maintenance concerns as needed
● Self-identify potentially unsafe systems/processes/situations and takes initiative to report to manager/supervisor
● Take on non-routine cleaning and special projects as needed
● Pack out participant belongings and place them in storage
 
Other Duties
● Monitor medication cabinet and review medication records
● Attend and participate in team Meetings, trainings, case conferencing, etc.
● Responsible for maintaining thorough and accurate records in both written form (hard copies) and through the Homeless Management Information System (HMIS)
● Establish and maintain good rapport and working arrangements with co-workers, including the management team and other staff
● Facilitate and supervise regularly scheduled resident house meetings
● Create and maintain a shelter environment that is safe
● Uphold all HOTV and LAHSA Rules, Regulations, and Policies
● Work with collaboration with security guard to ensure safety of participants, staff, volunteers and visitors on the property
● Observe and adhere to department guidelines concerning absences and reports in accordance with departmental procedures
● Assist with facilitating life skills activities and community engagement events for participants
● Other duties as assigned by supervisors
 
Qualifications
● Understand and support the mission statement of Hope of the Valley Rescue Mission
● High school diploma or GED
● 1-2 years experience working with the homeless or similar population preferred
● Must possess solid proficiency of Microsoft Office Suite
● Excellent verbal and written communication skills. Must possess basic grammar and spelling skills
● Possess the necessary initiative, adaptability, and responsibility to work with minimum supervision
● Must possess excellent problem-solving skills
● Ability to interact with others professionally
● Knowledge of Housing First, Harm Reduction, and Trauma Informed principles preferred
● Experience working with a diverse population, with sensitivity to differences in culture, religion, sexual orientation, race, age, and physical and mental illness
● Valid CPR/First Aid certification or ability to obtain within 30 days of hire
● Must be TB-cleared prior to hiring
● A criminal background check is required
● A drug-test is required
● A CA driver's license or valid or of identification is required
 
Other Requirements
● Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis
● Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
● Ability to work in proximity with service animals and emotional support animals
● Ability to operate a computer, fax, and telephone
● Ability to lift up to 25 lbs.
● Some night and weekend hours required
 
Employment Classifications
● FLSA Status: Non-Exempt
● Payroll Status: Hourly
● Work Schedule: Full Time
 
PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee is required to: Walk and climb stairs; stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis; Grasp, push, pull objects such as files, file cabinet drawers, and reach overhead; Handle, finger, grasp and feel objects and equipment; Reach with hands and arms; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands, and fingers; Be able to perform visual activities for (including, but not limited to) administrative and clerical tasks; Ability to lift up to 25 lbs. Communicate, receive and exchange ideas, information by means of the spoken and written word; Drive vehicle in and around Los Angeles County; Be able to enter various buildings that may require climbing stairs. Be periodically subjected to outside environmental conditions. Employee may work in proximity to service animals and emotional support animals; Use a desktop and/or laptop computer; copy, postage, and fax machines. Complete all required forms in personal writing.
Work Environment:
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the clients use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
◊ EEO: HOTV (Hope of the Valley) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HOTV complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment
◊ HOTV will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if HOTV is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.
 
I have read and fully understand the description of the position I have accepted. I also acknowledge that the description of this position will evolve and change to reflect the organization’s dynamic needs. Therefore, I understand and accept that this position may be altered, including, but not limited to position classification, location(s), requirements and responsibilities. With my signature below, I acknowledge that I have received a copy of the above job description. I understand that if I have questions regarding my job duties and/or responsibilities, I should contact my immediate supervisor or the Human Resources Department.
 Swing shift

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