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city

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<h3>Job Description</h3>
Job Description
New Castle Building Products (NCBP) is a full-service distributor based in White Plains, NY. NCBP operates with seven core values: Caring, Urgency, Teamwork, Honesty, Accountability, Flexibility and Passion. All our 20+ locations from Massachusetts to Baltimore operate with these core values as their driving force. We look for team members who will display and share these values with fellow employees and customers. Our&nbsp;location based in Piscataway, NJ&nbsp;is seeking an&nbsp;Operations Manager.&nbsp; In this role you will be responsible for maintaining receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing operational and personnel policies and procedures. Responsibilities:
<ul>
<li>Take on the responsibility for efficiently leading an operations team with warehouse and driver staff.</li>
<li>Complies with federal, state, local and DOT regulations as well as material handling, and shipping requirements; enforcing adherence to requirements; advising management on needed actions.</li>
<li>Safeguards warehouse operations and contents by establishing and monitoring safety and security procedures.</li>
<li>Maintain technical and computer skills and capability to effectively use distribution and office software.</li>
<li>Maintains physical condition of warehouse; inspecting equipment; issuing work orders for repair and requisitions for replacement. Coordinate schedule of repairs and maintenance with Fleet and Safety Coordinator.</li>
<li>Completes warehouse operational requirements by scheduling and assigning employees, following up on work results.</li>
<li>Maintains warehouse staff job results by coaching, counseling, and disciplining employees, planning, monitoring, and appraising job results.</li>
<li>Coordinate activities with branch manager, department heads and branch sales personnel.</li>
<li>Attend company meetings as requested.</li>
<li>Contributes to team effort by accomplishing related results as needed.</li>
<li>You will be expected to perform other duties as assigned.</li>
</ul>
Requirements:
<ul>
<li>Knowledge of logistics, including carriers, shipping policies and procedures</li>
<li>Delivers superior customer service</li>
<li>Manages time effectively and adapts quickly to changing priorities</li>
<li>Accuracy and attention to detail</li>
<li>Able to work independently with some direction</li>
<li>Effective listening and good phone skills</li>
<li>Problem-solving and analytical ability</li>
<li>Superior organizational skills</li>
<li>Comfortable in fast-paced environment</li>
<li>Able to multi-task</li>
<li>Capable of following written instructions and documented procedures</li>
<li>Able to handle difficult customers with diplomacy and tact</li>
<li>Team player who works productively with wide range of people</li>
<li>Working knowledge of Department of Transportation (DOT) rules and regulations</li>
<li>Class A CDL is a plus</li>
</ul>
Benefits?
<ul>
<li>Competitive Pay</li>
<li>Benefits: Medical / Dental / Vision / Life Insurance</li>
<li>401(k) with discretionary employer match</li>
<li>Paid vacation and Holidays</li>
<li>Yearly reviews with opportunities to advance your career based on performance</li>
</ul>
 Wage Range: $70 - $90k annually and additional benefits. In compliance with applicable law, this range is a good faith estimate based on potential employee qualifications, operational needs and other considerations permitted by law.
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Operations Manager

<h3>Job Description</h3>
Job Description
Hogan Transportation is a 100-year-old full-service, multi-faceted transportation company operating throughout North America with a tradition of unparalleled, personalized service to clients, utilizing first-class equipment and advanced technology.
Job Summary
Daily dispatching, load planning and monitoring, route utilization to achieve high service levels. Main customer contact. Major focus on DOT and safety compliance, monitoring preventative maintenance, KPI reporting, and payroll confirmation. Driver coaching for retention.
Essential Duties and Responsibilities
· Confer with customers or supervising personnel to address questions, problems, or equipment. 
· Monitor and respond to all incoming communication (phone, email, etc.) in a timely manner.
· Monitor personnel and driver utilization to coordinate service and schedules.
· Driver coaching in the areas of employee retention, customer satisfaction and service, safety awareness and worker' compensation management.
· Schedule or dispatch drivers to appropriate locations, according to customer requests, specifications, or needs, using Qualcomm devices or telephones. 
· Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment. 
· Prepare daily work and run schedules. 
· Review daily load plans put together by managers to make sure it is feasible.
· Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards. 
· Review invoices and turn them in on time. 
· Arrange for necessary repairs to restore service and schedules. 
· Communicate to driver's, including but not limited to, load information, advances, maintenance coordination, performance counseling and safety procedures. 
· Responsible for assigned fleet of tractors and drivers for on-time pick up and delivery performance, out of route miles, hours of service compliance, home time, special routing needs, and cost control. 
· Insure that each driver has an adequate understanding of customer and company expectations. 
· Daily accounting of all assigned trucks and drivers. 
· Daily interactions with drivers, other operation staff and management via Qualcomm, telephone and in person. 
· Ability to suggest and recommend disciplinary action, terminations, and hiring decisions. 
· Oversee the monitoring of personnel and driver utilization to coordinate service and schedules while maintaining DOT compliance. 
· Manage the scheduling and or dispatch of drivers to appropriate locations, according to customer requests, specifications, or needs, using Omnitrac devices, telephone, or current communication devices, maintain a high level of service, track and trace. 
· Oversee all communication within specifically assigned customer base. Build a rapport with the local customer contact through meetings, entertainment, and personal interactions.
· Monitor and ensure driver logs are completed and accurate. 
· Oversee the scheduling of equipment maintenance. 
· Maintain KPI's and present both internally to Hogan and externally to customer. 
· Record and maintain files or records of customer requests, work or services performed, charges, expenses, driver discipline, and other dispatch information. 
· Ensure employee payroll is accurate and submitted in a timely manner. 
· Plan and execute backhaul plan according to account requirements. 
· Ensure company policies are followed in regards to such things, but not limited to; fatigue policy, cell phone policy, accurate and timely reporting of accident and injuries. 
· Other duties as assigned. 
Requirements
· Bachelor’s degree strongly preferred
· 10+ years in the transportation industry
· 5+ years developing talent in managers
· 5+ years managing to a P&amp;L
· Excellent communication skills, both verbal and written
· AS400, Omnitracs, TMW and Geotab experience preferred
· Strong relationship building skills
· Excellent organizational and planning skills
· Strong customer service orientation
· Proficient in Microsoft products including Word, Excel and PowerPoint.

<h3>Job Description</h3>
Job Description
Company Overview
Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry.
RLX provides final mile deliveries through dedicated and network models for various clients across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries.
Headquartered in Charlotte, North Carolina, RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States.
Position Summary 
The Operations Manager supports the General Manager with supervision of a client-based operation by successfully facilitating the client relationship at the local level. This position assists in maximizing labor efficiency while minimizing overhead and operational expenses. The Operations Manager also conducts operational analyses, audits current procedures to monitor and improve the efficiency of operations. The Operations Manager will spend most of his/her time in the office or warehouse maximizing the performance of the site.
Competencies
<ul>
<li>Customer Focus </li>
<li>Drive for Results </li>
<li>Ethics and Values </li>
<li>Problem Solving </li>
<li>Conflict Resolution </li>
<li>Functional/Technical Learning </li>
<li>Managing and Measuring Work </li>
<li>Timely Decision Making </li>
<li>Developing Direct Reports &amp; Others </li>
<li>Delegation </li>
<li>Motivating Others </li>
<li>Organizing </li>
</ul>
Essential Duties and Responsibilities 
The essential functions include, but are not limited to the following: 
<ul>
<li>Supporting the General Manager in the meeting and exceeding client service goals </li>
<li>Driving, maintaining, and evangelizing the Company culture, purpose, and core beliefs through hands-on training, effective onboarding, and selection of new Extra Milers within the location </li>
<li>Oversee operations and ensure objectives are being met </li>
<li>Act as a Location’s point of contact in absence of General Manager </li>
<li>Ensure the implementation and maintenance of Lean warehouse principles (when applicable) </li>
<li>Enforce company compliance standards across the entire operation </li>
<li>Maintain a professional appearance always, while setting an example for employees alike </li>
<li>Ensure the planning and scheduling of third-party transportation services are executed in a timely manner (when applicable) </li>
<li>Manage and perform activities related to dispatching, routing, and tracking transportation </li>
<li>Support an environment that fosters open and positive team communication </li>
<li>Build a strong rapport with our service providers and clients </li>
<li>Communicate daily/shift goals of facility; devise, communicate and implement plans to obtain operational goals; work with and motivate employees to ensure goal achievement; provide progress or constraint updates to management and implement corrective measures as needed </li>
<li>Representing the Company by maintaining relationships with clients and ensuring contractual and ongoing relationships </li>
<li>Enforce location safety management plans </li>
<li>Support the Location Manager with ensuring successful compliance and performance of all vendors and service providers </li>
<li>Manage a team of direct reports (punctuality, performance PTO, discipline, coaching, etc.) </li>
<li>Advise Extra Milers on safety, security, employee relations, scheduling, training, grievances, and the like; ensuring employees and supervisors comply with company policies and administering practices in fair and equitable manner </li>
<li>Perform other duties as assigned</li>
</ul>
Minimum Qualifications (Knowledge, Skills, and Abilities) 
<ul>
<li>High School Diploma/GED or equivalent required (Bachelor’s Degree preferred) </li>
<li>3-5 years of warehouse, distribution, and/or supply chain operations preferred, with at least 1 year of supervisory experience strongly preferred </li>
<li>Exposure to Lean principles, systems, and tools (where applicable) </li>
<li>Must have reliable transportation to commute to the workplace and attend client meetings as necessary. This may involve traveling to various locations within the specific region for the client. </li>
</ul>
Physical Demands and Work Environment 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.? 
While performing the duties of this job, the employee is regularly required to walk and stand for long periods of time, communicate effectively with coworkers and outside stakeholders in person both on the telephone and via email and other computer-related messaging. The employee is occasionally required to maneuver about the work areas and move/manipulate various objects and there may be an occasional need to lift up to 100 pounds. This position may require extended work hours and travel.?? 
Note 
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. 
This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. 
Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. 
Riverstone Logistics also complies with the Immigration Reform &amp; Control Act and E-Verify, so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request.

<h3>Job Description</h3>
Job Description
AVI Foodsystems is looking for an energetic and optimistic leader to immediately fill the role of Operations Manager, Full-Time.
Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday.
Duties &amp; Responsibilities:
<ul>
<li>Assist in the training and development of team members</li>
<li>Lead and assist on projects assigned by the Branch Manager</li>
<li>Operate and maintain company-owned vehicle in a safe manner; to be used for the purpose of traveling to accounts</li>
</ul>
<ul>
<li>Maintain positive customer relations by visiting accounts</li>
<li>Recognize needs for equipment upgrades and schedule installations of new vending machines</li>
<li>Support company programs and branch goals</li>
<li>Monitor inventory percentages, direct labor costs, waste percentages, inventory levels and consumption</li>
<li>Address customer inquiries/complaints within 24 hours</li>
<li>Perform other duties as required</li>
</ul>
Requirements:
<ul>
<li>Must be 21 years of age or older to operate a company vehicle</li>
<li>Previous vending experience is preferred</li>
<li>Previous management experience required</li>
<li>Ability to manage financials and achieve goals</li>
<li>Excellent interpersonal skills for communicating with fellow workers and customers</li>
<li>Ability to effectively work independently and utilize time efficiently</li>
<li>Problem solver</li>
<li>Valid Driver’s License with good driving history</li>
</ul>
Benefits:
<ul>
<li>A family culture and atmosphere</li>
<li>Company vehicle</li>
<li>Competitive compensation</li>
<li>Health, dental, vision, and life insurance for full-time team members</li>
<li>401(k) with generous company match</li>
<li>Paid vacations and holidays</li>
<li>Immense training and growth opportunities</li>
</ul>
We conduct pre-employment drug testing. EOE

<h3>Job Description</h3>
Job DescriptionThe Manager of Network Operations on the Strategic Payer Partnerships team will support the scaling of operational excellence for Aledade Complete, our network contracting, provider credentialing, and health plan enrollment offering. This role will be responsible for building and optimizing processes, ensuring cross-functional alignment, and delivering operational rigor through launch and growth phases.&nbsp; The Manager will also identify and eliminate operational bottlenecks and inefficiencies, and oversee relationships with vendors, partners, and third-party service providers as needed. This is a unique opportunity to help define the operational backbone of a new product while ensuring a successful launch and build out. We are flexible with respect to geographic location, and the ideal candidate will be comfortable working remotely/work from home within the U.S. or from our office in Bethesda, MD, Durham, NC or Austin, TX.Primary Duties:
<ul>
<li>Supports &amp; manages the implementation of market entry plans, include vendor implementation, vendor management, initial health plan operational alignment, establishment of internal processes, internal project management and overall coordination</li>
<li>Validates Aledade’s operational requirements as established in various provider manuals, confirms operational readiness for each before contract go-live, and monitors compliance with active contract requirements (tracks KPIs and other performance measures)</li>
<li>Interfaces with other teams and practices enrolling in Aledade Complete to manage the ongoing execution of Aledade Complete’s various processes and workflows</li>
<li>Identifies and develops plans and SOPs for common workflows and is accountable for resolving operational issues arising during and after implementation</li>
</ul>
Minimum Qualifications:
<ul>
<li>8+ years of progressive experience in operational and strategic roles with health plans or provider organizations</li>
<li>Bachelor’s degree</li>
</ul>
Preferred knowledge, skills, and/or abilities:
<ul>
<li>Master’s degree in related field and 6+ years in clinical back office or payer operations functions</li>
<li>1+ years experience with network management, credentialing and enrollment processes and platforms</li>
<li>Results-oriented with the ability to exercise significant influence to achieve strategic goals</li>
<li>Proven track record of creating, maintaining, and enhancing relationships and communicating effectively with senior management, both internally and externally</li>
</ul>
Physical Requirements:
<ul>
<li>Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required.</li>
<li>Ability to travel</li>
</ul>
Who We Are:Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place. What Does This Mean for You?At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission. In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members: Flexible work schedules and the ability to work remotely are available for many rolesHealth, dental and vision insurance paid up to 80% for employees, dependents and domestic partnersRobust time-off plan (21 days of PTO in your first year)Two paid volunteer days and 11 paid holidays12 weeks paid parental leave for all new parentsSix weeks paid sabbatical after six years of serviceEducational Assistant Program and Clinical Employee Reimbursement Program401(k) with up to 4% matchStock optionsAnd much more! At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation. Privacy Policy:&nbsp;By applying for this job, you agree to Aledade's&nbsp;Applicant Privacy Policy available at &nbsp;<a href="https://www.aledade.com/privacy-policy-applicants" target="_blank">https://www.aledade.com/privacy-policy-applicants</a>

Manager, Network Operations (Remote)

<h3>Job Description</h3>
Job Description
Senior Shelter Operations Manager
8200 Quinault Dr NE, Lacey, WA 98516
 
Posted on: 11/18/25
Location: Maple Court 
Hours: Full time Monday - Friday 8am to 5pm 
Reports To: Program Manager
Pay Range: $70,000-75,000
Position Type: Non-exempt, non-union position. 
 
This position will provide support and guidance in management, operation, compliance, and coordination of staff at multiple Enhanced Shelter locations. This position will also supervise activities at one site and will maintain a safe environment for all the program participants at the Shelter. This position also provides emergency coverage as needed and works closely with all Shelter Operations Managers, Shelter Monitors, Case Managers and the LIHI Management team.
 
Responsibilities:
Staff Support and Supervision
<ul>
<li>
Hire, supervise, and train staff, interface with vendors, contractors, consultants, and community members.
</li>
<li>
Complete staff evaluations that address performance concerns, set goals with clear performance expectations.
</li>
<li>
Provide supervision, support and guidance to Shelter Operations Managers at a minimum of at least 2 other shelters. 
</li>
<li>
Address staff issues timely, refer issues as appropriate to management, and work in a team approach to determine the best course of action.
</li>
<li>
Support the shelter operations team in effectively maintaining established policies and programs at the shelters.
</li>
<li>
Ensure that all Program Rosters reflect current information on a daily basis.
</li>
</ul>
Program Management and Coordination
<ul>
<li>
Provide an on-site presence, monitoring the shelter and surrounding areas. 
</li>
<li>
Ensure safety and well-being of the program clients. 
</li>
<li>
Enforce code of conduct. 
</li>
<li>
Assist clients in completing intake paperwork.
</li>
<li>
Provide outreach and information to neighborhood organizations, community members, and the Community Advisory Committee. 
</li>
<li>
Maintain inventory of basic supplies and assist in ordering supplies.
</li>
<li>
Respond to program participants’ concerns and questions regarding the shelter.
</li>
<li>
Respond to emergencies on site, being on-call with a cell phone.
</li>
<li>
Foster a clean and safe environment.
</li>
<li>
Responsible for detailed reporting and documenting all incidents and maintenance needs and operational issues in writing through the assigned platform/system, in a timely fashion (within 24 or 48 hours for non-emergent issues). 
</li>
<li>
Engage with assigned training and comply with training deadlines.
</li>
<li>
Utilize Personal Protective Equipment (PPE) and follow PPE protocols.
</li>
<li>
Other duties as assigned. 
</li>
</ul>
 
Minimum Qualifications:
<ul>
<li>
Two years of experience working or volunteering with homeless or low-income populations.
</li>
<li>
Ability to work with people with sensitivity to cultural, race, gender, mental health and class issues, and a commitment to low-income housing.
</li>
<li>
Two years supervisor experience working on leading a program or project with staff and volunteers. 
</li>
<li>
Ability to work in a fast-paced, fairly independent and autonomous work environment. Must be a self-starter, highly organized, able to prioritize, multi-task, meet deadlines, and follow-up.
</li>
<li>
Must have exceptional problem solving skills, be able to resolve conflicts, and ability to work effectively with difficult people. 
</li>
<li>
Proficient in Microsoft Office/Google Suite programs. 
</li>
<li>
Previous experience with record keeping and report preparation.
</li>
<li>
Proven ability to work with minimal supervision.
</li>
<li>
Must possess a strong sense of ethics, professional boundaries, and an inviting demeanor. 
</li>
<li>
Respect for people experiencing homelessness, diplomacy/tact, and an optimistic approach are essential 
</li>
<li>
Able to read, write and communicate in English. 
</li>
<li>
Excellent communication skills.
</li>
</ul>
 
Preferred Qualification: 
<ul>
<li>
Bachelor’s degree or any equivalent combination of education experience providing services to low-income and/or people experiencing homelessness.
</li>
<li>
Two years experience working in the property management or human services field.
</li>
<li>
Two years supervisor experience working on leading a program or project with staff and volunteers. 
</li>
<li>
Ability to effectively supervise staff, interns and volunteers, and to work with confidential, sensitive information (physical, electronic, and verbal) and maintain confidentiality.
</li>
<li>
Experience in training and supervising volunteers and/or staff.
</li>
</ul>
 
Other Requirements: 
<ul>
<li>
Must have access to reliable transportation. 
</li>
<li>
Must have a valid Washington State driver’s license and must meet Washington State minimum requirement for driver liability insurance.
</li>
<li>
Must be able to pass a driving record check.
</li>
<li>
Must pass criminal background checks and drug screening.
</li>
</ul>
 
Benefits for this position (pro-rated for part time employees)
<ul>
<li>
Generous vacation and sick leave
</li>
<li>
10 paid holidays and 1 floating holiday
</li>
<li>
Employer-Paid Medical, Dental, and Vision (with HRA, HSA &amp; FSA options)
</li>
<li>
Employer-Paid Life and AD&amp;D Insurance 
</li>
<li>
401k offered for unionized employees (through OPEIU8)
</li>
<li>
403b offered for non-union employees
</li>
<li>
Employee Assistance Program
</li>
<li>
Travel Assistance Program
</li>
<li>
Aflac offered for all employees.
</li>
</ul>
 
About us:
The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and managing low-income housing; developing innovative solutions to homelessness; advocating for housing justice; providing supportive services; and operating hygiene services for homeless people at our Urban Rest Stops. LIHI staff have developed over 5,000 affordable housing units and manages over 3,000 units including rental housing, permanent supportive housing and transitional housing. The populations served include: families, singles, seniors, veterans, young adults, immigrants, low wage workers, and people living with physical and mental disabilities. LIHI is one of the largest nonprofit housing organizations in the state. Our properties are located in Seattle, King County, and five adjacent counties. LIHI is a national leader in sponsoring tiny house villages as a crisis solution to homelessness. Annually, the tiny house villages and shelters serve 2,000 homeless people and our hygiene programs serve over 8,000 homeless people. LIHI staff is collaborative, dynamic, and dedicated to taking bold steps in ending homelessness and creating supportive communities for people to thrive.
 Full time Monday - Friday 8am to 5pm Full time Monday - Friday 8am to 5pm

Sr. Shelter Operations Manager

<h3>Job Description</h3>
Job Description
About TransWest: We move people. We help them get to work, school, or play. From A to B, and everything in between. By shuttle, bus, charter or valet, we find creative ways to move people, business, and communities forward. We partner with some of the world's leading companies to create personalized transportation systems and hospitality experiences. We go above and beyond to remove stress in all interactions and make things a little easier for all we serve. 
The Location Manager is responsible for the success of day-to-day operations for TransWest personnel, fleet and operational processes. They will coordinate, facilitate and report on operational performance, safety performance and company policy adherence while planning, leading and executing process improvement initiatives. The Location Manager will need to work in partnership with multiple departments to ensure accuracy in all operational verticals. 
This role is open to internal candidates currently holding a Supervisor level position or higher.
Compensation: 
· $80,000 - $100,000 / Year
· Annual Discretionary Bonus Program 
Benefits:
· Medical, Dental, Vision &amp; Life Insurance
· 401k with matching
· Annual pay raises
· Holiday pay
· Paid Time Off with increasing amounts based on your years of service
Responsibilities:
· Coordinate, plan, and execute operational plans for current and new service lines, including schedules, routes, vehicle and driver assignments, training, back-end tool set up (online software, WIFI, GPS tracking etc..) and all other aspects relating to operational success. Ensure all shifts are filled daily without exception. Work closely with our Program Management Team and Scheduling Team to ensure alignment and to ensure we are delivering a high quality service.
· Monitor shuttle operation’s data for efficiency; identify issues of poor operational performance and notify local leadership as needed. Work with staff, Supervisors and the Senior Operations Manager to identify areas of improvement and develop plans to improve efficiencies and maintain preferred results.
· Prepare standard reports weekly, monthly or as requested and develop tracking systems, KPIs (Key Performance Indicators) and other operational data as necessary. Enter data from manual operations reports, invoices or other sources into existing databases or other tracking tools.
· Based on the KPI’s, manage the Driver Score Cards incentive program and assist with the accurate measurement of driver success. Partner with Supervisors to ensure the correct follow up of driver successes and opportunities in relation to the KPIs and score cards.
· Develop and train Senior Supervisors and Supervisors through coaching, counseling and field time to better empower and develop front line leaders. Develop a succession plan for each division to ensure continuity of operations.
· Update and maintain online tools to ensure accurate tracking and reporting.
· Develop content for monthly staff safety meetings for all divisions. Work with Supervisors, Training Managers and Compliance to create meeting agendas, training concepts and review of operational division performance. Keep monthly records of meeting notes and attendance.
· Develop training content for Drivers and Supervisors. As needed, train drivers on new and existing routes.
· Lead a functional group or division, providing strategic direction and overseeing overall performance to ensure alignment with organizational goals.
· Other duties as assigned.
Requirements:
· 5+ years of supervisory or management experience or equivalent Transportation experience
· Bachelor’s level degree or equivalent work experience
· Experience working in transportation or logistical environment
· Must be at least 25 years of age to meet CDL requirements
· Acceptable Motor Vehicle Record
· Ability to be flexible in schedule to meet operational needs. This may require occasionally working outside of regularly scheduled hours
· Must be willing to work in outside environments, which may include inclement weather
TransWest Culture: Come join our close-knit team. We enjoy having summer BBQ’s, holiday parties, games, contests and so much more at our bus yards and in the office.
Our Commitment to Diversity, Equity, Inclusion, and Belonging: At TransWest, we pride ourselves on building a diverse workforce and collaborative spaces where people of different lived experiences, backgrounds, abilities, and identities can thrive. Everyone on the team at TransWest emphasizes and practices our core values every day that are based on continued growth, reliability, safety, caring for our work, clients, and each other. Our commitment to diversity, equity, and inclusion is an evolving area where we will continue to listen and learn from our team members, business partners, community partners, and thought leaders to optimize our impact.

Location Manager, Shuttle Operations

<h3>Job Description</h3>
Job Description
About Us
Spartan Law is a large and fast-growing law firm known for providing exceptional legal services, superior client service, and a collaborative, team-oriented culture. As we continue to expand, we’re seeking an experienced Operations Manager – Medical Records Team to help ensure key documents and billing records are acquired on behalf of our clients to aid with case settlement.
 
Position Summary
The Operations Manager will oversee the day-to-day operations of a specialized team responsible for obtaining, tracking, and delivering medical and billing records essential to the firm’s casework. This role is critical to ensuring timely acquisition of documentation, maintaining strict HIPAA compliance, and supporting attorneys, case managers, and negotiators with accurate and up-to-date case information.
The ideal candidate is a proactive leader with excellent communication skills, strong process improvement capabilities, and prior experience managing high-volume administrative or records operations—preferably within a legal, healthcare, or insurance environment.
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Key Responsibilities
 
Team Leadership &amp; Management
• Directly supervise a small team responsible for obtaining medical and billing records from healthcare providers.
• Provide ongoing performance management including goal setting, feedback, coaching, and conducting formal reviews.
• Hire, train and onboard new team members; provide continuous skill development and support.
• Foster a collaborative, accountable, and results-driven team culture.
 
Medical Records Acquisition &amp; Compliance Oversight
• Ensure the team obtains case-related medical and billing records through consistent outreach via phone, email, fax, and mail.
• Confirm HIPAA-compliant documentation is on file and delivered to medical providers as required.
• Oversee follow-up communications to ensure timely fulfillment of outstanding record requests.
• Monitor accuracy and compliance with all privacy regulations and internal protocols.
 
Case Documentation &amp; Communication
• Ensure team members accurately update case notes within the case management platform, including status updates and documentation uploads.
• Provide timely status reports to case managers, case negotiators, and attorneys.
• Support attorneys directly as needed with record-related inquiries or expedited requests.
 
Operational Efficiency &amp; Process Improvement
• Analyze workflow performance and identify opportunities to streamline processes, reduce cycle times, and increase throughput.
• Implement standardized procedures, templates, and best practices to optimize team efficiency.
• Develop and maintain metrics, reporting tools, and dashboards to track productivity and quality.
 
Workforce Planning &amp; Resource Management
• Forecast workload based on case volume and anticipated demands to ensure adequate staffing coverage.
• Adjust scheduling, task assignments, and resource allocation to maintain service-level and cycle-time objectives.
• Partner with leadership to determine hiring needs based on performance trends and volume projections.
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Qualifications
 
• Bachelor’s degree in Business, Operations, Healthcare Administration, or related field. 
• 3–5+ years of direct management experience in operations for a legal, medical records, healthcare, insurance, or similar high-volume production environment.
• 5 to 10 years of operations experience in a legal, medical records, healthcare, insurance, or similar high-volume production environment.
• Demonstrated understanding of using data to make fact-based decisions
• Strong understanding of HIPAA and medical records handling.
• Proven experience improving operational processes and implementing performance metrics.
• Excellent communication, problem-solving, and organizational skills.
• Proficiency with case management, CRM or similar software 
• Ability to thrive in a fast-paced environment and manage competing priorities.
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Key Competencies
• Leadership &amp; Coaching
• Process Optimization
• Compliance &amp; Quality Assurance
• Data-Driven Decision Making
• Time Management
• Communication &amp; Collaboration
• Problem Solving
• Attention to Detail
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Compensation &amp; Benefits
<ul>
<li>Bonus Eligible after successful onboarding </li>
<li>Medical, dental, vision insurance</li>
<li>PTO and paid holidays</li>
</ul>

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