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<h3>Job Description</h3>
Job DescriptionSalary: 
JOB TITLE: Customer Engineering Specialist
DEPARTMENT: Customer Engineering
SUPERVISOR: Sr. Customer Engineering Manager
SUMMARY: The Customer Engineering Specialist will be responsible for assisting Customer Engineering and the Sales Team in finding the correct solutions for projects and roll outs we are working on. This position will also be responsible for developing drawings, fixture schedules, submittal packages, pricing, etc. for multiple projects being worked on within the organization. This position must conform to all corporate policies and procedures and uphold ethical standards.
This position will embody Lightserve s core values, exemplifying them with the utmost integrity. Employee will represent Lightserve and their department with the highest regard in both external and internal communications, ensuring a standard of excellence in all interactions.
DUTIES AND RESPONSIBILITIES: 
 
<ul>
<li>Assist in understanding client requirements and preparing competitive quotations and bids that meet expectations.</li>
<li>Review bid materials and provide alternate recommendations to align with customers budgetary needs.</li>
<li>Support internal teams with accurate and timely development of program scope and pricing.</li>
<li>Communicate professionally with customers, responding promptly to inquiries and providing support throughout the project lifecycle.</li>
<li>Develop and maintain positive relationships with lighting manufacturers and labor partners.</li>
<li>Negotiate pricing and availability with vendors under supervision.</li>
<li>Learn to solution lighting and controls systems, including emergency lighting, in compliance with local codes and life safety requirements.</li>
<li>Use tools such as AutoCAD, DIALux, AGI32, and other software to support project designs from concept to completion.</li>
<li>Maintain knowledge of lighting and controls products, including major product lines, and their applications.</li>
<li>Assist with on-site audits and help execute seamless audit plans.</li>
<li>Utilize platforms such as Excel, audit applications, and the companys account management system to support project management.</li>
<li>Ensure that projects meet quality standards and adhere to local code requirements.</li>
<li>Support the Sales Team by providing information on lighting and controls products and assisting with customer presentations.</li>
<li>Research and evaluate lighting and controls products, sharing findings with internal teams, leadership, and customers as needed.</li>
<li>Participate in educational workshops, review professional publications, and engage in networking opportunities to enhance technical knowledge.</li>
<li>Take on additional tasks and responsibilities as assigned by management.</li>
</ul>
QUALIFICATIONS AND SKILLS:
 
Education and Certifications:
<ul>
<li>Associate or bachelors degree.</li>
<li>Professional Lighting Certification preferred (LC, CLCP).</li>
</ul>
Required Qualifications:
<ul>
<li>Ability to maintain a professional presence with all vendors, customers, colleagues, and management.</li>
<li>Customer service focus with the ability to respond to requests in a timely manner.</li>
<li>Ability to work in a fast-paced environment with several competing priorities as part of a team.</li>
<li>Ability to navigate multiple computer system windows, applications, and utilize search tools to find information.</li>
<li>Outstanding communication and presentation skills (verbal and written).</li>
<li>Proficient in Microsoft Office Suite.</li>
<li>Ability to travel, occasionally overnight.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Associate or bachelors degree in related field.</li>
<li>Commercial and/or Industrial lighting experience.</li>
<li>Knowledge of Auto CAD LT.</li>
<li>Understanding of/proficient in lighting calculation software.</li>
</ul>
COMPANY BENEFITS:
<ul>
<li>Companypaid medical and dental premiums for employees on our base plan.</li>
<li>Paid parental leave</li>
<li>Access to vision and other ancillary benefits.</li>
<li>401(K) including company match after one year.</li>
<li>Company paid longterm disability and life insurance.</li>
<li>Paid time off plus 10 companypaid holidays.</li>
<li>Current hybrid work schedule after successful on-boarding period (3) days in the office and (2) days remote.</li>
</ul>
WORK ENVIRONMENT:
<ul>
<li>Office, cubicle, or workstation</li>
</ul>
 
AA/EOE. Women, Minorities, Veterans, and Disabled People Encouraged to Apply
Lightserve Corporation is a drug-free workplace and an E-Verify employer. The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may by required from day-to-day.

Customer Engineering Specialist

<h3>Job Description</h3>
Job Description
The Customer Account Specialist position is responsible for providing best in class customer service to Sales and a portfolio of assigned customers. Accountable for managing customer orders through the pipeline to facilitate growth of existing accounts. In the event of absence, these job responsibilities will be covered by an employee in the “CSS role” or “Manager or Director of Service” position.
Responsibilities and Duties: 
This job description and performance standard document has been prepared as a guide to ensure better communication and understanding. All responsibilities, however, have not been included, nor could they be. Your Supervisor/Manager may from time to time ask you to perform other related duties not specifically included in this description. Likewise, this description will be revised when required to meet current business needs.
Customer Centric Focus: 
• Partners with Sales to create new customer items; use PLS form to create items in Radius.
• Enters customer sales orders; ensuring all requirements have been met per order (product/order mins, pricing details, Leadtime needs)
• Delivers complete, accurate, and timely sales order details to support internal order processing.
• Review open order reports daily and drives communication-advising customers on change in dates.
• Create shipping release with a high level of accuracy; to achieve on time delivery. 
• Manage expedited shipments as necessary, with required management approval.
• Create expedited sales order requests with scheduling as needed.
• Responsible for processing Returns and Credit as needed. Provide timely feedback so customers have an effortless experience.
• Add, modify customer contacts in Salesforce CRM- data is leveraged for satisfaction surveys, marketing, and tradeshow announcements.
• Leverage Salesforce CRM to collect insights into customer expectations. Along with capture interactions via service calls, successes, and problems to drive ongoing improvements.
• Liaise as needed with cross-functional internal teams (including Pre-media, Engineering, Supply Chain, Scheduling, Quality, Production and Shipping) to improve the entire customer experience.
• Escalate internal systematic/process concerns until final solution/resolution is provided to customer.
• Maintain product awareness- technical understanding of our products/processes.
• Process and manage non-conformances with internal and external customers. 
• Provide samples to customers. 
• Attain pricing or price lists on existing items as needed
• May require light travel to internal meetings or customer meetings.
Skills and Qualifications:
• Exceptional customer-facing communication skills; excellent listening skills
• Action-oriented, assertive, and diplomatic. 
• This position requires an individual who enjoys working with a sense of urgency and creative problem-solving. 
• Thrives on challenges.
• Attitude- friendly, patient, positive
• Values teamwork and supports team environment.
• College degree preferred or 2+ years of experience in a Customer Service role in a manufacturing environment.
Working Conditions and/or Physical Requirements:
• Hybrid Office position: 3 days in local office with 2 remote- scheduled with Manager.
• Must be able to work during the hours between 8 a.m. and 5 p.m.
• Must be capable and willing to work more than a normal workweek with notice, as outlined in the 
• Personnel Handbook, as work level demands dictate.
• Must be able to distinguish and ensure accuracy of work in a fast-paced production environment.
• Must be able to identify, prioritize, and meet multiple expectations for area of responsibility.
• Must have the physical dexterity to bend, stand, flex, and reach as the position dictates.
• Must be able to use the Company’s software efficiently and effectively.
• Must travel as required; overnight travel may be required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Customer Service Specialist

<h3>Job Description</h3>
Job DescriptionAt InsCipher, our commitment to our customers is what drives us. Ours is a culture of innovation and progress. We are a creative team of doers constantly striving to develop value-driven products and services for our customers. Our ultimate goal is to become the trusted authority and leading partner for state departments of insurance, surplus lines associations, and brokers nationwide. We’re achieving that goal by enhancing every facet of our customers reporting and tax filings through education and innovative, streamlined compliance solutions. We’re growing fast and want you to be a part of it! We’re looking for a talented, detail-oriented Customer Success Specialist (CSS) to join our team. Under the direction of the Support Manager this role will be responsible for providing best-in-class customer service and handling our inbound requests. This is a remote role. Key Responsibilities
<ul>
<li>Handle inbound requests and respond promptly to support calls, chats, and emails</li>
<li>Assess, categorize, and reassign support requests to internal team members as needed</li>
<li>Troubleshoot and diagnose system or service issues</li>
<li>Advocate for customers by capturing feature requests and feedback</li>
<li>Leverage impeccable customer service skills through phone, email, and chat interactions</li>
<li>Work cross-functionally to assess and improve internal processes</li>
<li>Demonstrate fundamental understanding of customer service best practices</li>
<li>Manage customer escalations with empathy and professionalism</li>
<li>Track client interactions, maintaining detailed records of communications and action items</li>
<li>Build domain expertise and grow industry knowledge</li>
</ul>
Requirements and Qualifications
<ul>
<li>1+ years’ experience in customer service in a retail, restaurant, or similar environment</li>
<li>Bachelor's degree&nbsp;preferred</li>
<li>Excellent written and verbal communication skills</li>
<li>Strong technical aptitude and organizational skills</li>
<li>Proficient with Windows and MS Office Suite</li>
<li>Knowledge of surplus lines tax filing a plus</li>
<li>Excellent interpersonal skills</li>
</ul>
Perks
<ul>
<li>Health, dental, and vision plans</li>
<li>Amazing work-life balance with 4 weeks of Paid Time Off</li>
<li>9 Paid Company Holidays with 2 floating holidays</li>
<li>401K Programs with employer match</li>
<li>Personal assistance&nbsp;programs for support in a healthy personal and work life</li>
</ul>
Why InsCipher? At InsCipher, you'll join a team of disruptors, innovators, and forward-thinkers. We're not just changing the game; we're creating a new one. We offer a dynamic, inclusive work environment where your ideas are valued, and your contributions lead to real change. With us, you'll have the opportunity to:
<ul>
<li>Work on cutting-edge projects that are reshaping an industry</li>
<li>Collaborate with a team of passionate, like-minded professionals</li>
<li>Enjoy a culture that values flexibility, innovation, and personal growth</li>
</ul>
Compensation Range: $24/hr - $28/hr We are proud to be an equal-opportunity employer. We are committed to providing equal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristics.&nbsp; If you need accommodation, please let us know during the interview process.
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Customer Success Specialist

<h3>Job Description</h3>
Job DescriptionCompany Overview
Before we opened Strive Pharmacy we were unsatisfied with the current state of the pharmaceutical industry. Most of the current pharmaceuticals only offer a one size fits all approach and often come with unwanted and potentially dangerous side effects. We found that through compounding we can offer a much more personalized solution to medicine.
Through this we have been able to help patients get the results they are seeking for their personal needs. After years of working for corporate chains we took the risk and opened Strive Pharmacy. We are dedicated to providing a better experience for each customer and clinic that we work with. Come see the Strive difference.
Our Mission
We're flipping the script with personal medicine. We strive to interrupt an industry that has been closed to personalized care, accessibility, and nuance for too long. We strive to shift a reactive view of self-care and ignite a proactive baseline-shifting approach to health for all. 'The human element' is our crux and catalyst, driving all that we do, whether we're interacting with patients, providers, or practices. We're here to partner with those ready for a change. More than a compounding pharmacy, we're on a mission to positively disrupt healthcare as we know it. Strive is about more than medicine. Strive is about striving for the personal side of healthcare.
Position Type: Full-Time, Remote, USA
Salary Range: $100000 - $130000
Position Summary The Content Compliance Specialist serves as a critical link between the Compliance, Clinical, Marketing/Communications, Brand, Sales, and Legal teams at Strive Pharmacy. This role ensures that all content produced and released internally or externally by Strive Pharmacy is accurate, compliant, and aligned with federal and state regulations. Content includes, but is not limited to, digital marketing campaigns, informational medication documents, patient and provider notices, educational presentations, print collateral, and social media posts for Strive Pharmacy's products and services, including prescription medications, OTC supplements, and other OTC products. The ideal candidate will combine deep regulatory expertise with a collaborative mindset, enabling Strive to maintain the highest standards of integrity while delivering engaging and compliant communications.
Key Responsibilities
<ul>
<li>Serve as a primary internal resource for compliance-related inquiries, providing timely and accurate guidance grounded in applicable laws and regulatory frameworks.</li>
<li>Review and approve all informational, marketing, and promotional materials to ensure compliance with applicable standards and regulations, such as USP &lt;795&gt;, USP &lt;797&gt;, USP &lt;800&gt;, FDA and FTC marketing and promotion guidelines, HIPAA, and state-level requirements for both prescription and non-prescription products. </li>
<li>Prioritize and manage content review requests based on business needs, deadlines, and regulatory risk, ensuring timely approvals and consistent compliance.</li>
<li>Understand and advise on communications guidelines and regulatory requirements for Strive Pharmacy's products and services, including prescription medications, OTC supplements, and other OTC products.</li>
<li>Partner with the Marketing team to ensure all communications accurately represent Strive Pharmacy's products and services and avoid misleading, unsubstantiated, or otherwise noncompliant claims.</li>
<li>Support the creation, review, and ongoing refinement of standard operating procedures (SOPs) related to content compliance and promotional activities.</li>
<li>Research, interpret, and apply state and federal regulatory requirements, serving as the in-house expert for applicable laws, standards, and guidance documents.</li>
<li>Stay informed on evolving regulatory trends, enforcement actions, and best practices in pharmacy marketing compliance.</li>
<li>Collaborate with the Legal team to ensure content aligns with broader compliance and risk management objectives.</li>
<li>Develop and deliver training for the Marketing team and other related teams on compliance requirements and best practices for promotional activities.</li>
<li>Maintain thorough documentation of content review processes, decisions, and approvals to support audit readiness and regulatory inspections. </li>
</ul>
Qualifications
<ul>
<li>PharmD or JD preferred.</li>
<li>5+ years of experience in pharmacy compliance, regulatory affairs, or a related role, with direct experience in content and marketing review.</li>
<li>Strong knowledge of USP &lt;795&gt;, USP &lt;797&gt;, and USP &lt;800&gt; standards, FDA and FTC marketing and promotion guidelines, HIPAA, and applicable state laws.</li>
<li>Working knowledge of HIPAA privacy requirements as they apply to marketing and promotional content.</li>
<li>Proven ability to interpret and apply complex regulations to real-world scenarios.</li>
<li>Proactive problem-solver who offers compliant solutions and can make sound, timely decisions.</li>
<li>Ability to balance regulatory compliance with business objectives by guiding teams toward compliant alternatives that achieve marketing goals.</li>
<li>Exceptional communication skills, both written and oral.</li>
<li>Strong interpersonal skills with the ability to collaborate across departments and to educate and influence non-compliance stakeholders toward compliant solutions.</li>
<li>Highly organized with a focus on accuracy and strong attention to detail.</li>
<li>Exceptional skills in time management and prioritization, and the ability to manage multiple concurrent priorities and deadlines in a fast-paced environment. </li>
<li>Proven ability to review and approve content under tight deadlines without compromising quality or accuracy.</li>
<li>Commitment to ongoing professional development and staying current with regulatory changes impacting pharmacy marketing.</li>
<li>Experience in writing standard operating procedures (SOPs).</li>
<li>Proficient with Google Workspace and Microsoft Office. </li>
<li>Experience using Asana and Canva preferred.</li>
</ul>
Annual Salary$100,000—$130,000 USDBenefits/ Perks
Strive Pharmacy provides a comprehensive benefits package that encompasses various perks such as employer paid healthcare coverage available after 30 days of employment, the choice of an FSA/HSA, a voucher for new hire scrubs (if applicable), parental leave, a 401(k) plan with matching contributions, and the benefit of weekends and holidays off. FREE COMPOUNDED MEDS to employees and immediate family members.
Culture 
At Strive, culture plays a fundamental role in shaping our workplace atmosphere. Beyond our exceptional benefits package, we foster a sense of community. Throughout the year, we arrange various holiday potlucks and festive celebrations. Strive is committed to promoting both personal and professional development, striving for our employees to excel and grow in every aspect of their lives, both within and outside of the workplace. 
EEO
Strive Pharmacy is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state or local laws.
Disclaimer*** Please do not call the pharmacy location with questions about your application or interview. A talent acquisition partner will reach out to you.

Content Compliance Specialist - Remote

<h3>Job Description</h3>
Job Description
Our Company:
For the past forty years, McCraw Corporation has been entrusted to make technology work for companies of all sizes, ranging from small businesses to multi-location enterprises. We continue to grow because of the quality of our team. McCraw Corp values creativity and admires passion. We reward excellence. We also provide a multitude of opportunities for advancement and personal career development. If you’re looking for a fulfilling career with a growing IT company, we’d like to hear from you.
We are committed to providing our team members a stable work environment with the opportunity for learning and personal growth. Team members will be provided with the same concern, respect, and caring attitude within the organization that they are expected to share externally with every McCraw Corp client.
The Senior Technology Support Specialist is a key part of the success of our clients’ IT infrastructure.
Duties:
<ul>
<li>Maintain and improve client service, perception, and satisfaction.</li>
<li>Responsible for logging all work and time on service tickets as it occurs.</li>
<li>IT support involving core business application and operating systems, as well as virtual environments on VMware.</li>
<li>Implementation and support for Microsoft related technologies: Windows Server &amp; Desktop, Exchange, SQL, Office 365, etc.</li>
<li>Implementation and support of hardware: servers, workstations, printers, scanners, firewalls, switches, wireless access points, UPS batteries and other equipment.</li>
<li>Implementation and support of backup and disaster recovery solutions.</li>
<li>Interact with vendors to support customer’s specific line of practice management applications, copiers/printers, internet service providers, etc.</li>
<li>Remote access solution implementation and support: VPN, Remote Desktop, and other remote access packages</li>
<li>Review remote monitoring and management system alerts and notifications and respond accordingly through service tickets.</li>
<li>IT environment documentation to include system reviews and recommendations.</li>
<li>Communication w/ customers: keeping them informed of incident progress, notifying them of impending changes or agreed outages.</li>
</ul>
Knowledge/Skills/Abilities:
<ul>
<li>Advanced knowledge of all Microsoft workstation operating systems and applications.</li>
<li>Proficiency in managing Microsoft server operating systems and networks.</li>
<li>Intermediate knowledge in managing network devices including switches, firewalls and wireless access points.</li>
<li>Ability to work on multiple priorities and/or projects simultaneously.</li>
<li>Familiarity with a Managed Service Provider business model.</li>
<li>Problem-solving abilities and ability to meet reasonable deadlines.</li>
<li>Excellent listening and communications skills, both verbal and written</li>
<li>Experience in the following is a plus:
<ul>
<li>Dental and Medical Practices</li>
<li>Connectwise Manage</li>
<li>Connectwise Automate</li>
</ul>
</li>
</ul>
Education: College Degree or equivalent or 2 years (minimum) managed service experience
Job Type: Full-time. Work hours are Monday-Friday 8:00am-5:30pm. Occasionally, special circumstances may require after-hours or weekend/holiday work.
Salary: $60,000.00 to $80,000.00 /year dependent upon education and experience
Benefits: Full medical, dental, and disability insurance paid by employer. 401(k) program with company matching is available. Paid time off begins at 3 weeks and accrues with tenure .
Company DescriptionFor the past forty years, McCraw Corporation has been entrusted to make technology work for companies of all sizes, ranging from small businesses to multi-location enterprises. We continue to grow because of the quality of our team. McCraw Corp values creativity, admires passion, and rewards excellence. We also provide a multitude of opportunities for advancement and personal career development. If you’re looking for a fulfilling career with a growing IT company, we’d like to hear from you. We are committed to providing our team members a stable work environment with the opportunity for learning and personal growth. Team members will be provided with the same concern, respect, and caring attitude within the organization that they are expected to share externally with every McCraw Corp client. 
<h3>Company Description</h3>
For the past forty years, McCraw Corporation has been entrusted to make technology work for companies of all sizes, ranging from small businesses to multi-location enterprises. We continue to grow because of the quality of our team. McCraw Corp values creativity, admires passion, and rewards excellence. We also provide a multitude of opportunities for advancement and personal career development. If you’re looking for a fulfilling career with a growing IT company, we’d like to hear from you.\r\n\r\nWe are committed to providing our team members a stable work environment with the opportunity for learning and personal growth. Team members will be provided with the same concern, respect, and caring attitude within the organization that they are expected to share externally with every McCraw Corp client.

Senior Technology Support Specialist

<h3>Job Description</h3>
Job Description
Reports to: SOC Support Manager
Location: Remote Pacific Time Zone, US
Compensation Range: $50,000 to $65,000 base, plus bonus and equity. This role may be eligible for on-call/call-in pay in addition to base pay
What We Do:
Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference.
Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service.
We protect 4M+ endpoints and 7M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting.
What You'll Do:
This is an entry-level role in which you will act as an intermediary between our partners/customers and our Security Operations Center (SOC) team. To facilitate effective service delivery and ensure partner satisfaction, this role requires excellent customer service and communication skills, as well as a solid understanding of cybersecurity.
Responsibilities:
<ul>
<li>Provide exceptional customer support via phone, email, and chat.</li>
<li>Address partner security concerns with timely and informative responses.</li>
<li>Ensure partner understanding by breaking down complex SOC concepts and actions into digestible information.</li>
<li>Lead calls with partners, facilitating communication and collaboration with the SOC team.</li>
<li>Troubleshoot product issues and provide support for other product-related requests as needed</li>
<li>Collaborate effectively with internal teams to ensure customer satisfaction.</li>
<li>Advocate for partner needs and provide feedback to the relevant internal teams.</li>
<li>Contribute to the development of knowledge base articles and other support resources.</li>
</ul>
What You Bring To The Team: 
<ul>
<li>Must be located in the Pacific Standard time zone and be able to work Sunday through Thursday</li>
<li>Demonstrated passion for cybersecurity with a commitment to continuous learning and development in the field</li>
<li>Exceptional communication and interpersonal skills</li>
<li>Remain calm and empathetic when supporting partners through security incidents.</li>
<li>Strong ability to prioritize daily tasks</li>
<li>Enthusiasm for working collaboratively and making a meaningful contribution to a successful team.</li>
<li>Embraces change and excels in evolving environments.</li>
<li>Not afraid to ask questions </li>
<li>Strong self-awareness and the ability to work independently</li>
</ul>
Would be a Plus:
<ul>
<li>MSP or Help Desk Experience</li>
<li>Microsoft 365/Entra Experience</li>
<li>Basic understanding of Networking </li>
<li>Basic understanding of SIEM tooling</li>
</ul>
What We Offer: 
<ul>
<li>100% remote work environment - since our founding in 2015</li>
<li>Generous paid time off policy, including vacation, sick time, and paid holidays</li>
<li>12 weeks of paid parental leave</li>
<li>Highly competitive and comprehensive medical, dental, and vision benefits plans </li>
<li>401(k) with a 5% contribution regardless of employee contribution</li>
<li>Life and Disability insurance plans</li>
<li>Stock options for all full-time employees </li>
<li>One-time $500 reimbursement for building/upgrading home office</li>
<li>Annual allowance for education and professional development assistance </li>
<li>$75 USD/month digital reimbursement</li>
<li>Access to the BetterUp platform for coaching, personal, and professional growth</li>
</ul>
Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. 
We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. 
We do discriminate against hackers who try to exploit businesses of all sizes. 
Accommodations:
If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to <a href="mailto:accommodations@huntresslabs.com" target="_blank">accommodations@huntresslabs.com</a>. Please note that non-accommodation requests to this inbox will not receive a response. 
If you have questions about your personal data privacy at Huntress, please visit ourprivacy page.
#BI-Remote

SOC Support Specialist - West Coast Weekend Shift

<h3>Job Description</h3>
Job Description
EyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit <a href="http://www.eyecare-partners.com" target="_blank">www.eyecare-partners.com</a>.
SUMMARY - Training Specialist, Ophthalmology (Remote)
Provides standardized initial basic new hire tech training as well as coordinates remaining tech training via other trainers. Demonstrates quality patient service during interactions with patients, coworkers, and vendors. We are looking for someone who: exhibits a positive attitude and is flexible in accepting work assignments and priorities, meets attendance and tardiness expectations, is dependable; follows policies and procedures, maintains professionalism in interactions with patients and coworkers and performs quality work and consistently exhibits initiative. 
ESSENTIAL DUTIES AND RESPONSIBILITIES
<ul>
<li>Provides and coordinates a centralized technician training program, which ensures technicians receive standardized initial basic training, are able to exhibit specific competencies, and receive evaluation prior to placement within the clinic. Collaborates with the managers and trainers in each department to coordinate training dates and assignments for new technicians (and other staff and/or observers) with the intent of providing ample training opportunities to become competent in the areas outlined in the Tech Training Program Guide.</li>
<li>Assesses the training level of each new technician to determine which parts of the training program are needed. Makes recommendations to the appropriate clinic manager(s) and trainers and provides and/or coordinates the recommended training.</li>
<li>Meets with trainees regularly to assess skill level and understanding of material. Ensures that trainee is appropriately moving through the learning points of the program.</li>
<li>Works collaboratively with Human Resources and Clinic Managers during training process.</li>
<li>Communicate with managers and trainers regularly with updates regarding trainee's progress.</li>
<li>Acts as a point of contact for trainees in setting goals for and testing for the Independent Study</li>
<li>Course Exam, the Ophthalmic Scribe Certification Exam, and the COA exam.</li>
<li>Helps in acclimating new technicians to the practice including ensuring that new technicians have appropriate study materials are aware of training courses and education opportunities, and are able to set expectations and timelines for training, etc.</li>
<li>Provides training as needed to clinic technicians and trainers.</li>
<li>May assist with interviewing technician candidates.</li>
<li>Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.</li>
<li>Performs other duties that may be necessary or in the best interest of the organization.</li>
</ul>
QUALIFICATIONS
<ul>
<li>Professional in appearance and actions</li>
<li>Logical and Critical thinking skills</li>
<li>Customer-focused with excellent written, listening and verbal communication skills</li>
<li>Enjoys learning new technologies and systems</li>
<li>Detail oriented, professional attitude, reliable</li>
<li>Exhibits a positive attitude and is flexible in accepting work assignments and priorities</li>
<li>Meets attendance and tardiness expectations</li>
<li>Management and organizational skills to support the leadership of this function</li>
<li>Ability to follow or provide verbal &amp; written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations</li>
<li>Interpersonal skills to support customer service, functional, and team mate support need
<ul>
<li>Able to communicate effectively in English, both verbally and in writing</li>
</ul>
</li>
<li>Ability for basic to intermediate problem solving, including mathematics</li>
<li>Basic to intermediate computer operation</li>
<li>Travel to other site locations may be necessary. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards</li>
<li>Specialty knowledge of systems relating to job function</li>
<li>Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines</li>
</ul>
EDUCATION AND/OR EXPERIENCE
<ul>
<li>Minimum Required: High school diploma. </li>
<li>Minimum Required: Five years' experience in supervision of clinical operations; previous ophthalmic experience strongly preferred.</li>
</ul>
LICENSES AND CREDENTIALS
<ul>
<li>Minimum Required: IJCAHPO Certification as a Certified Ophthalmic Technician (COT) or higher preferred with training experience, or Certified Ophthalmic Assistant (COA) with 3 or more years of ophthalmic training experience. There is an expectation of obtaining COT certification within 6-9 months of hire date.</li>
</ul>
SYSTEMS AND TECHNOLOGY
<ul>
<li>Proficient in Microsoft Excel, Word, PowerPoint, Outlook</li>
</ul>
PHYSICAL REQUIREMENTS
<ul>
<li>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li>
<li>While performing the duties of this job, the employee is frequently required to stand, walk, sit, reach with arms and hands, talk and hear. The individual must occasionally lift and/or move up to 50+ pounds. Specific vision abilities required for this job include close vision, distance vision and ability to adjust focus. </li>
</ul>
If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Training Specialist, Ophthalmology (Remote)

<h3>Job Description</h3>
Job Description
If you got into healthcare to make a difference, you're in the right place. We're looking for a values-driven, mission-focused, dynamic Patient Enrollment Specialist who is passionate about working with seniors (and their families), especially those navigating challenges with dementia. Someone who is searching for a workplace and culture that is as committed to them as they are their patients. If that's you, read on!
What's Rippl?
At Rippl, we are a passionate, impatient, slightly irreverent, people-obsessed group of optimists &amp; doers intent on building a movement to bring dementia care to our aging population. We believe there is no more noble mission than caring for people at this critical stage of life, and we're ready to take action. 
We're reimagining what dementia care for seniors can be. By leveraging an obsession with supporting our clinicians, a new care model and disruptive technology, we are pioneering an entirely new way to democratize senior access to high quality, wrap-around dementia care, for seniors and their families and caregivers. Helping them stay healthier, at home longer, and out of the ER and hospital.
Our Mission
The Rippl Mission is to enable more good days for those living with dementia and their families. 
Our Core Values 
At Rippl, we live and breathe a set of shared, core values that help us build the best team to serve our patients, families and caregivers. 
We're fed up. Today's dementia care isn't working. Too many families are struggling to find the support they need, and too many seniors are left without the care they deserve. We know it can be done better—so we're doing it.
We're changemakers. We're pioneering a new, better care model that actually works for people living with dementia and their families. We use evidence-based care, technology, and human connection to deliver the support that people need—when and where they need it. And we're proving it works.
We're in a hurry. The need for high-quality dementia care has never been greater. The number of people living with dementia is growing at an unprecedented rate. Families need help now, and we refuse to wait.
We start with yes. We don't let barriers stop us. When faced with a challenge, we figure it out—together. We're problem-solvers, innovators, and doers who find a way to make things happen for the people who need us.
We care for those who care for others. Great care starts with the people delivering it. We are obsessed with supporting our care team—because when they feel valued and empowered, patients and caregivers get the care they deserve.
Join the movement
We're looking to find other changemakers who are ready to join our movement.
The Role:
The Patient Enrollment Specialist serves as the first point of contact for our patients, and caregivers throughout their robust onboarding experience with Rippl. As the first friendly voice of Rippl, the Patient Enrollment Specialist is accountable for patient engagement, outreach, and acceptance of care for patients and caregivers. This is a great opportunity for someone who is excited about being part of the early stages of growing a business, and really cares about making a huge difference with the senior population.
Available shifts:
1030-7 M-Th, 11-7:30 Friday 10-6:30 Monday-Friday 10-6:30 M-W, 10:30-7 Th-F
Essential Functions: 
<ul>
<li>Providing patients and their caregivers with an engaging, white glove experience </li>
<li>Effectively communicate Rippl's offerings to a senior population</li>
<li>Engage with new patients with the goal of having them accept care with Rippl </li>
<li>Set patients up for success by scheduling their first appointments with Rippl Care Team, providing a smooth and efficient onboarding experience</li>
<li>Communicate and receive patient information by phone, email, e-referral and fax management</li>
<li>Be a trusted and knowledgeable resource for patients on Rippl services</li>
<li>Maintain accurate and up-to-date patient demographics in CRM/EHR</li>
<li>Collaborate with Care Team to ensure a seamless transition of newly onboarded patients are assigned to the Care Pods</li>
<li>Ensure required onboarding paperwork has been completed by the patient or Power of Attorney (POA) and obtain any necessary medical documents from healthcare providers, to ensure Rippl's Care Team has the most up-to-date and comprehensive patient record</li>
<li>Meet quality, productivity, and acceptance rate performance metrics</li>
<li>Perform other administrative duties as assigned.</li>
</ul>
Qualifications:
<ul>
<li>Passion for working with seniors, their families and caregivers</li>
<li>2+ years experience in a healthcare environment required </li>
<li>Experienced in patient outreach, engagement, intake, medical reception and/or customer service </li>
<li>Proficiency in various systems such as Google Suite, Salesforce, Athena (EHR), and cloud based telephony systems</li>
<li>Knowledge of medical and behavioral health terminology</li>
<li>Exceptional interpersonal, customer service, problem-solving and conflict resolution skills</li>
<li>Comfortable in a high speed, ever changing, start-up environment</li>
<li>Strong verbal and written communication skills</li>
<li>Excellent organizational and multitasking skills </li>
<li>Ability to connect and build relationships with people from diverse backgrounds</li>
<li>Access to high-speed, reliable internet and a secure, private workspace conducive to confidentiality required</li>
</ul>
What's in it for you 
<ul>
<li>Development, mentoring and training programs designed to help you chart your dream career and make sure you are learning everything you need to know as you gain more responsibility </li>
<li>Fast growth company with opportunities to take on more responsibility or develop into new roles</li>
<li>Flexible work environment and the opportunity to work from home</li>
<li>Competitive compensation </li>
<li>Quarterly performance based incentives</li>
<li>401(k) plan with a company contribution</li>
<li>Medical, Dental and Vision coverage for you and your family </li>
<li>Life insurance and Disability</li>
<li>Remote Work stipend</li>
<li>Generous Paid Time Off</li>
</ul>
Pay Range Details
The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. Exact compensation may vary based on skills, experience, and location.
Role: Range is $19-25 per hour depending on experience 
We are going to make some very big waves starting with a small Rippl - come join us!

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