<h3>Job Description</h3>
Job Description
Position Title: Slot Technician
Reports To: Slot Technician Supervisor
Supervises: N/A
Summary of Position
Test function of electronic assemblies, components, and parts according to established procedures. Responsible for the preventive maintenance, repairs and maintenance, and troubleshooting of all slot machines.
Key Responsibilities and Performance/Behaviors

<ul>
<li>Ability</li>
</ul>
<ul>
<li>Can explain and demonstrate Hospitality Behaviors and Performance Standards.</li>
<li>Understands where to get the information needed to complete tasks to standard.</li>
<li>Can explain and demonstrate technical skills used to complete tasks to standard.</li>
<li>Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.</li>
<li>Understands how to take ownership of problems and solve them when solutions may not be available.</li>
<li>Can explain how to request help from others when needed to complete task or goal.</li>
<li>Has complete knowledge and can tell others of IMGR&amp;C products and services.</li>
<li>Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.</li>
</ul>
<ul>
<li>Performance</li>
</ul>
<ul>
<li>Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.</li>
<li>Responds to obstacles; finds new ways to reach desired end results.</li>
<li>In absence of guidance, acts and takes charge to respond to guest or internal customer needs.</li>
<li>Responds to change by quickly applying talent and skills in a positive way to succeed.</li>
<li>Supports achievement of Quality Goal; “Do it right the first time.”</li>
<li>Acts to protect and preserve property of IMGR&amp;C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.</li>
<li>Makes suggestions to improve performance.</li>
</ul>
<ul>
<li>Behavior</li>
</ul>
<ul>
<li>Behavior meets IMGR&amp;C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).</li>
<li>Approaches all activities with enthusiasm and encourages enthusiasm from others.</li>
<li>Chooses a positive approach in all situations.</li>
<li>Respects individuality of others; continues to communicate in order to work together.</li>
<li>Speaks positively about guests, other team members and our business in all situations on and off property.</li>
<li>Treats other with respect in all situations.</li>
</ul>
<ul>
<li>Service</li>
</ul>
<ul>
<li>Serves others.</li>
<li>Identifies and can communicate needs of guests and others.</li>
<li>Takes quick action to serve others in a way that meets/exceeds their needs.</li>
<li>Identifies ways to improve individual or team’s service to others.</li>
<li>Provides service outside job responsibilities if needed to help resort succeed.</li>
<li>Takes ownership of guest problem(s) until it is solved.</li>
</ul>
<ul>
<li>Professionalism</li>
</ul>
<ul>
<li>Meets IMGR&amp;C Appearance standards.</li>
<li>Professionally supports IMGR&amp;C reputation and image in all situations, on and off property.</li>
</ul>
<ul>
<li>Attendance</li>
</ul>
<ul>
<li>Meets IMG&amp;C policy for attendance.</li>
<li>Informs supervisor of future absence as far in advance as possible.</li>
<li>Required to work all Marketing Special Events and Concerts.</li>
</ul>
<ul>
<li>Communication</li>
</ul>
<ul>
<li>Provides information others need to succeed, in time for them to use it.</li>
<li>Shares with next shift the information needed for them to succeed.</li>
<li>Listens to others without interruption; acts on their feedback when possible.</li>
<li>Asks questions to better understand expectations of others.</li>
<li>Reports all guest complaints and compliments to Supervisor or Manager.</li>
<li>Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&amp;C standards.</li>
</ul>
<ul>
<li>Team Work</li>
</ul>
<ul>
<li>Puts Success of team ahead of personal success.</li>
<li>Helps other team members succeed without being asked.</li>
<li>Takes action to resolve conflict between individuals.</li>
<li>Helps other departments achieve success.</li>
<li>Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.</li>
<li>Does whatever is necessary to help department and resort success.</li>
<li>Contributes ideas that support progress and success at shift, team and departmental meetings.</li>
</ul>

<ol>
<li>Essential Duties and Responsibilities include the following and are subject to change at management’s discretion:</li>
</ol>
<ul>
<li>Repairs malfunctioning slot machines.</li>
<li>Operates electronic test equipment as required to facilitate repairs.</li>
<li>Uses small tools to effect installation and repair of slot machines and other equipment.</li>
<li>Prepares records and reports describing types of repair work and preventive maintenance performed.</li>
<li>Replaces defective components or repairs defective wiring after testing.</li>
<li>Cleans slot areas as required.</li>
<li>May have to perform other duties as assigned.</li>
<li>Adheres to all regulatory, departmental, and casino policies and procedures, and to the Casino Internal Control Structure.</li>
<li>Must be able to obtain and maintain a gaming license.</li>
</ul>
<ol>
<li>Supervisory Responsibilities</li>
<li>Education and/or Experience Requirements</li>
</ol>
 Meets IMGR&amp;C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
<ul>
<li>High school diploma or general education diploma (GED). Electrical/mechanical experience relating to diagnosing, troubleshooting component failures on comparative equipment; or two years related experience and/or training; or equivalent combination of education and experience may be substituted. An aptitude test may be given to test knowledge, skills and ability. Mescalero Apache Tribal preference; bicultural experience preferred.</li>
</ul>
<ol>
<li>Physical Demands</li>
</ol>
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.
While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours.
<ol>
<li>Work Environment</li>
</ol>
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.
The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.

H6700 TC SLOT TECHNICIAN

<h3>Job Description</h3>
Job DescriptionDescription:
Pay Rate: $64,328.29 - $70,761.11/yr. (depending on experience)
Shift: Varies
Type: Full Time/Exempt
 
A FULL HOUSE OF TOTAL REWARDS
<ul>
<li>Competitive Pay: Initial hiring range of $64,328.29 - $70,761.11/yr. (depending on experience), With potential up to $92,632.74/yr. through annual performance merit increases.</li>
<li>Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.</li>
<li>Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.</li>
<li>Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.</li>
<li>Growth &amp; Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program.</li>
</ul>
PURPOSE
The Sous Chef reports to the Chef de Cuisine and acts as the primary manager in the kitchen in the absence of the Chef de Cuisine. The Sous Chef develops the Snoqualmie Casino culinary team through hiring and training and performs as a team player, demonstrating leadership, coaching, and organizational skills on a day-to-day basis. They create a motivational environment, by being approachable and available to management and team members through encouragement and constructive suggestions. They involve the team when setting objectives, model behaviors expected from team members and keep the team informed on directions and plans.
 
SUPERVISORY SCOPE
· Lead Cook
· Line Cook
· Prep Cook
ESSENTIAL DUTIES / RESPONSIBILITIES
· The Sous Chef is responsible for all aspects of kitchen operations, including doing regular walkthroughs to inspect the facility, delegating responsibility to bring to standard, and communicate any facilities needs to the proper department.
· Determines production needs, facilitates production, delegates appropriate tasks to the Lead Cooks and oversees these tasks to conclusion.
· Responsible for determining hiring needs for the department and coordinates those efforts with HR and the Chef de Cuisine.
· Responsible for all administrative tasks of the outlet as delegated by the Chef de Cuisine, including regular reports to the Chef de Cuisine, daily log entries about operations, team member evaluations, and daily time &amp; attendance monitoring and approval.
· The Sous Chef is responsible for all kitchen operations in the absence of the Chef de Cuisine.
· Training, coaching and leading; the Sous Chef is one of the senior culinarians for the outlet and needs to conduct themselves as such.
· They are responsible for monitoring training of all team members in their department, with direct responsibility to train the lead cooks.
· Coach their team to achieve desired results and development of the staff by leading by example, teaching specific leadership traits, and being aware of and developing those natural leaders in each group.
· Responsible for ordering, product specifications, quality of food products and end of month inventory; maintain controls for reducing and tracking waste.
Other duties as assigned.
 
Requirements:
Education and Experience:
· High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
· Three (3) years of culinary experience coupled with at least two (2) years’ experience as Supervisor or Sous Chef or two (2) years’ venue specific experience.
· All experience must run concurrently with no significant gaps, and must be current within six (6) months of the application for employment.
· Proven knowledge of proper food handling procedures.
· Internal candidates may substitute 696 hours crossover training plus base minimum hours, 4,160 - in lieu of the required two years’ (2).
· Any combination of education and experience that clearly demonstrates the ability to perform the job duties of the position.
 
Skills and Abilities:
· Proven strong organizational and communication skills.
· Proven computer experience and knowledge (Microsoft Word, Excel and Outlook).
 
PREFERRED
Education and Experience:
· Culinary Degree or ACF Certification.
 
Snoqualmie Casino &amp; Hotel exercises Snoqualmie Tribal Member/Native American preference in hiring, in compliance with the Snoqualmie Tribal Employment Rights Ordinance (TERO). You must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission. Pre-employment drug testing is required for all positions. The use of marijuana will not disqualify an applicant for positions in any department other than Transportation (Valet, Driver I). DOT panel testing is required for the Driver position.

Sous Chef - Sno Cafe & Deli

<h3>Job Description</h3>
Job Description
Position Title: Slot Technician Supervisor
Reports To: Slot Manager
Supervises: Bench Technician, Slot Technician
Summary of Position
Responsible for the day-to-day operation of entire slot machine floor and monitors the performance and conduct of all Slot Technician team members. The Slot Technician Supervisor resolves any Slot Technician Department conflicts that may arise. Responsible for the efficient service, maintenance and operations of all gaming machines on the gaming floor. This includes repairs required to operate machines effectively and all preventative maintenance needed.
Key Responsibilities and Performance/Behaviors

<ul>
<li>Ability</li>
</ul>
<ul>
<li>Can explain and demonstrate Hospitality Behaviors and Performance Standards.</li>
<li>Understands where to get the information needed to complete tasks to standard.</li>
<li>Can explain and demonstrate technical skills used to complete tasks to standard.</li>
<li>Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.</li>
<li>Understands how to take ownership of problems and solve them when solutions may not be available.</li>
<li>Can explain how to request help from others when needed to complete task or goal.</li>
<li>Has complete knowledge and can tell others of IMGR&amp;C products and services.</li>
<li>Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.</li>
</ul>
<ul>
<li>Performance</li>
</ul>
<ul>
<li>Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.</li>
<li>Responds to obstacles; finds new ways to reach desired end results.</li>
<li>In absence of guidance, acts and takes charge to respond to guest or internal customer needs.</li>
<li>Responds to change by quickly applying talent and skills in a positive way to succeed.</li>
<li>Supports achievement of Quality Goal; “Do it right the first time.”</li>
<li>Acts to protect and preserve property of IMGR&amp;C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.</li>
<li>Makes suggestions to improve performance.</li>
</ul>
<ul>
<li>Behavior</li>
</ul>
<ul>
<li>Behavior meets IMGR&amp;C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).</li>
<li>Approaches all activities with enthusiasm and encourages enthusiasm from others.</li>
<li>Chooses a positive approach in all situations.</li>
<li>Respects individuality of others; continues to communicate in order to work together.</li>
<li>Speaks positively about guests, other team members and our business in all situations on and off property.</li>
<li>Treats other with respect in all situations.</li>
</ul>
<ul>
<li>Service</li>
</ul>
<ul>
<li>Serves others.</li>
<li>Identifies and can communicate needs of guests and others.</li>
<li>Takes quick action to serve others in a way that meets/exceeds their needs.</li>
<li>Identifies ways to improve individual or team’s service to others.</li>
<li>Provides service outside job responsibilities if needed to help resort succeed.</li>
<li>Takes ownership of guest problem(s) until it is solved.</li>
</ul>
<ul>
<li>Professionalism</li>
</ul>
<ul>
<li>Meets IMGR&amp;C Appearance standards.</li>
<li>Professionally supports IMGR&amp;C reputation and image in all situations, on and off property.</li>
</ul>
<ul>
<li>Attendance</li>
</ul>
<ul>
<li>Meets IMG&amp;C policy for attendance.</li>
<li>Informs supervisor of future absence as far in advance as possible.</li>
</ul>
<ul>
<li>Communication</li>
</ul>
<ul>
<li>Provides information others need to succeed, in time for them to use it.</li>
<li>Shares with next shift the information needed for them to succeed.</li>
<li>Listens to others without interruption; acts on their feedback when possible.</li>
<li>Asks questions to better understand expectations of others.</li>
<li>Reports all guest complaints and compliments to Supervisor or Manager.</li>
<li>Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&amp;C standards.</li>
</ul>
<ul>
<li>Team Work</li>
</ul>
<ul>
<li>Puts Success of team ahead of personal success.</li>
<li>Helps other team members succeed without being asked.</li>
<li>Takes action to resolve conflict between individuals.</li>
<li>Helps other departments achieve success.</li>
<li>Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.</li>
<li>Does whatever is necessary to help department and resort success.</li>
<li>Contributes ideas that support progress and success at shift, team and departmental meetings.</li>
</ul>
<ol>
<li>Essential Duties and Responsibilities include the following and are subject to change at management’s discretion:</li>
</ol>
<ul>
<li>Monitors staff performance, ensuring adherence to all casino policies and procedures and the Internal Control System.</li>
<li>Prepares weekly schedules for all Slot Technician Supervisors, Slot Bench Technician and Slot Technicians.</li>
<li>Prepares attendance reports.</li>
<li>Prepares schedules for gaming machine removals, installs, conversions moves and other special projects for team members as needed.</li>
<li>Trains and evaluates new Slot Technician team members.</li>
<li>Maintains good working relationships with all supervisors and team members.</li>
<li>Maintains constant awareness of slot machine activity.</li>
<li>Provides input on machine status to the Technician Manager and the Lead Slot Technician Supervisors. Offers suggestions on floor changes that might be needed.</li>
<li>Assists the Lead Slot Technician Supervisors, Technician Manager and Slot Director in determining types, location, denomination and number of slot machines on the floor.</li>
<li>Can check out gaming machine keys and assist in the repair of malfunctioning gaming machines if needed.</li>
<li>Assists in the development and implementation of Slot Department policies and procedures.</li>
<li>Ensures all gaming machines and casino signs are in good working order.</li>
<li>Submits parts requisitions to Lead Slot Technician for review and processing.</li>
<li>Supervises temporary and permanent removal of funds from gaming machines.</li>
<li>Prepares all necessary documentation for machine removals, installs, conversions or moves.</li>
</ul>
<ol>
<li>Supervisory Responsibilities</li>
</ol>
 Directly supervises the Slot Bench Technician and Slot Technician personnel. Carries out supervisory responsibilities in accordance with the resort's policies and applicable laws.
 Responsibilities include: planning, assigning and directing work; rewarding and disciplining team members; addressing team member issues and resolving conflicts.
<ol>
<li>Education and/or Experience Requirements</li>
</ol>
 Meets IMGR&amp;C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
<ul>
<li>Associate's degree (A.A.) or equivalent from a two-year college or technical school with a specialty in electronic technology or a certificate of completion from a slot technical program; four years related experience and/or training; or equivalent combination and experience may be substituted; Supervisory experience preferred. Mescalero Apache Tribal preference; bicultural experience preferred.</li>
</ul>
<ol>
<li>Physical Demands</li>
</ol>
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.
While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours.
<ol>
<li>Work Environment</li>
</ol>
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.

H5020 SUPERVISOR SLOT TECHNICIAN

<h3>Job Description</h3>
Job DescriptionDescription:
Description
Pay Rate: $64,328.29 - $ 70,761.11/yr (Depending on experience) Shift: Graveyard Position Type: Full Time, Exempt
A FULL HOUSE OF TOTAL REWARDS
<ul>
<li>Competitive Pay: Initial hiring range of $64,328.29 - $70,761.11/yr. (depending on experience), With potential up to $92,632.74/yr. through annual performance merit increases.</li>
<li>Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.</li>
<li>Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.</li>
<li>Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.</li>
<li>Growth &amp; Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program.</li>
</ul>
PURPOSE
The Sous Chef reports to the Chef de Cuisine – Team Member Dining and acts as the primary manager in the Kitchen in the absence of the Chef de Cuisine Team Member Dining.
The Sous Chef – Team Member Dining develops the “Snoqualmie Culinary Team” through hiring, training, demonstrating leadership, coaching, and developing their team’s skills on a daily basis. The Sous Chef – Team Member Dining creates a motivational environment by being approachable and available to management and team members. He/She encourages constructive ideas, involves the team when setting objectives and keeps the team aware of immediate direction or plans.
SUPERVISORY SCOPE
<ul>
<li>Lead Cook</li>
<li>Line Cook</li>
<li>Prep Cook</li>
<li>Steward</li>
</ul>
ESSENTIAL DUTIES / RESPONSIBILITIES
<ul>
<li>The Sous Chef is responsible for all aspects of kitchen operations, including doing regular walkthroughs to inspect the facility, delegating responsibility to bring to standard, and communicate any facilities needs to the proper department.</li>
<li>The Sous has the responsibility to determine production needs, facilitate production, delegate appropriate tasks to the lead cooks and oversee these tasks to conclusion.</li>
<li>The Sous Chef is responsible for determining hiring needs for the department and coordinates those efforts with HR and the Chef de Cuisine.</li>
<li>The Sous Chef is responsible for all administrative tasks of the outlet as delegated by the Chef de Cuisine, including regular reports to the Chef de Cuisine, daily log entries about operations, team member evaluations, and daily time and attendance monitoring and approval.</li>
<li>The Sous Chef is responsible for all kitchen operations in the absence of the Chef de Cuisine.</li>
<li>Training, Coaching and Leading. The Sous Chef is one of the senior culinarian for the outlet and needs to conduct themselves as such.</li>
<li>They are responsible for monitoring training of all employees in their department, with direct responsibility to train the lead cooks.</li>
<li>To coach their Team Members to achieve desired results.</li>
<li>Leadership development of the staff by leading by example, teaching specific leadership traits, and being aware of and developing those natural leaders in each group.</li>
<li>Responsible for ordering, product specifications, quality of food products and end of month inventory;</li>
<li>Maintain controls for reducing and tracking waste.</li>
<li>Supervision of the front of the Buffet Cooking staff.</li>
<li>Other duties as assigned</li>
</ul>
Requirements:Requirements
Education and Experience:
<ul>
<li>High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).</li>
<li>Five (5) years of culinary experience coupled with at least two (2) years’ experience as a Supervisor or Sous Chef.</li>
<li>All experience must run concurrently with no significant gaps, and must be current within six (6) months of the application for employment.</li>
<li>Proven knowledge of proper food handling procedures</li>
</ul>
Skills and Abilities:
<ul>
<li>Proven knowledge of proper Food Handling Procedures.</li>
<li>Proven strong organizational and communication skills.</li>
<li>Proven computer experience and knowledge of MS Excel, MS Word, and email.</li>
</ul>
PREFERRED
Education and Experience:
<ul>
<li>Culinary Degree or ACF Certification.</li>
<li>Snoqualmie Casino Career Development Track Series completion.</li>
</ul>
Snoqualmie Casino exercises Snoqualmie Tribal Member/Native American preference in hiring, in compliance with the Snoqualmie Tribal Employment Rights Ordinance (TERO). You must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission. Pre-employment drug testing is required for Security, Surveillance and DOT panel testing is required for Transportation positions. All other positions are subject to pre-employment testing, excluding marijuana.

Sous Chef Team Member Dining

<h3>Job Description</h3>
Job Description
Eclipse Gaming Systems is an award-winning company that develops best in class slot games for the Native American gaming market. With a phenomenal office campus in the metro Atlanta, GA area, we are a small but mighty team of innovative and passionate trailblazers who have backgrounds in casino gaming, technology, and entertainment sectors. We are imaginative creators that push boundaries and deliver exceptional experiences to our players and our business partners. 
 Reporting to the Field Service Manager, the Field Service Technician will install, service, and maintain Eclipse Gaming Systems' slot machines in their assigned territory. This is a customer (casino) facing role and will be required to represent Eclipse Gaming Systems in a professional manner at all times and have the ability to communicate clearly both verbally and with written materials. Candidates must be able to travel within their assigned territory and occasionally to other territories. 
This role will be based in Washington State and will be required to travel in and out of State as needed. 
Primary Responsibilities:
<ul>
<li>Perform installations and theme/game changes, perform preventative maintenance, and perform all other general service duties. </li>
<li>Diagnose hardware &amp; software problems on all EGS products and perform repair procedures as appropriate. </li>
<li>Respond promptly to incident tickets and work orders with a 'fix first time' approach whether in person or by phone. </li>
<li>Document all work as appropriate, ensuring all work details are captured accurately. </li>
<li>Read, understand and implement job specifications accurately on time and within budget. </li>
<li>Act as an escalation point for other team members and potentially act in a supervisory capacity as and when needed. </li>
</ul>
 Skills and Expertise
<ul>
<li>2-5 years of experience working with Windows-based machines. </li>
<li>Ability to work to budget and a proven track record of delivering on time.</li>
<li>Strong written and oral communication skills.</li>
<li>Ability to work on multiple projects effectively.</li>
<li>Must be able to obtain and maintain a gaming license in various States / Casinos.</li>
<li>Ability to read, understand and perform as required job specifications, drawings, safety all job/project related requirements. </li>
<li>Able to lift 50lbs, stand for prolonged periods of time, work indoors and outdoors.</li>
</ul>
Bonus Points for...
<ul>
<li>Familiarity with network technologies and troubleshooting.</li>
<li>Experience in the Gaming industry.</li>
<li>Knowledge of and experience with Class II gaming.</li>
</ul>

Field Service Technician II (Washington State)

<h3>Job Description</h3>
Job Description
Overview
The incumbent in this position is responsible for planning meals, procurement of food supplies and kitchen equipment, production of meals, supervising and coordinating the work of the kitchen personnel, and keeping with all Hard Rock Hotel &amp; Casino Sacramento at Fire Mountain quality standards. This role is responsible for enhancing the food product that is presented to guests, making changes to respond to marketplace and guest needs and recommending changes in food product as a result of market research.
 
Responsibilities
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
<ul>
<li>Creates an atmosphere that induces guests to make Hard Rock Hotel &amp; Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.</li>
<li>Hires, trains, motivates, evaluates, and supervises staff in order to ensure that employees receive adequate guidance and resources to accomplish established objectives.</li>
<li>Manages Hard Rock Hotel &amp; Casino Sacramento at Fire Mountain food outlets, and kitchen personnel.</li>
<li>Understands vision and department objectives, standards, guidelines, and budget to achieve effective supervision of department.</li>
<li>Establishes and maintains training and development procedures to ensure superior guest service standards are achieved.</li>
<li>Creates and plans menus considering marketing conditions, popularity of various dishes, recent menus, and religious or other holidays.</li>
<li>Actively evaluates sales data and feedback scores to update, create, and maintain departmental menu programs and special event programs.</li>
<li>Checks methods of food preparation and cooking, sizes of portions, and garnishing of foods by tasting.</li>
<li>Procures food supplies and kitchen equipment from approved suppliers as needed and approve the quality of foods received.</li>
<li>Responsible for storage of food items to ensure quality of food and compliance with health requirements. </li>
<li>Responsible for implementing and managing team members on all food safety practices.</li>
<li>Actively involved with purchasing department to ensure high quality of food products. </li>
<li>Consults with catering sales manager and clients to create, adapt, and tailor special menus as needed.</li>
<li>Responsible for tracking food cost variances and adjusting such prices to food items that will result in net profit.</li>
<li>Required to meet budgetary guidelines for food cost, labor cost and miscellaneous costs.</li>
<li>Attend and participate in meetings, completing follow-up as assigned.</li>
<li>Perform work regularly and predictably.</li>
<li>Responsible for cleaning and sanitizing work and public spaces.</li>
<li>Other duties as assigned.</li>
</ul>
 
Qualifications
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)

This knowledge and these abilities are typically acquired through the completion of a high school diploma or equivalent, as well as a degree from a certified food service program, apprenticeship, culinary school, or equivalent. Previous supervisory experience required and 1 years’ experience as Banquet Chef or encompassing roll with 500+ cover counts in a 4-star or 5-star establishment with sizeable conference and banqueting facilities.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
<ul>
<li>Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations.</li>
<li>Must successfully pass background check.</li>
<li>Must successfully pass drug screening.</li>
<li>Must be at least twenty-one (21) years of age.</li>
<li>Must successfully pass ServeSafe Certifications</li>
</ul>
KNOWLEDGE OF:
<ul>
<li>Pertinent federal, state, and local laws, codes, and regulations.</li>
<li>All applicable health, sanitation, and licensing ordinances.</li>
<li>Food products, standard recipes, and proper preparation.</li>
<li>Computer programs and applications.</li>
<li>Standard safety and sanitation practices for food and beverage service.</li>
<li>Complete understanding of kitchen operations.</li>
<li>Demonstrated organizational skills, budgeting experience and full understanding of financials.</li>
</ul>
ABILITY TO:
<ul>
<li>Use all tools associated with the position including but not limited to knives, slicers, and choppers.</li>
<li>Review and comprehend recipes and other necessary documentation.</li>
<li>Inspect quality of all food items.</li>
<li>To plan, prepare, and execute both plated and buffet functions for up to 2500pp in multiple venues.</li>
<li>Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.</li>
<li>Routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.</li>
<li>Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Observe and direct actions of subordinates.</li>
<li>Participate in the development and administration of goals, objectives, and procedures. </li>
<li>Establish and maintain effective working relationships with those contacted in the course of work.</li>
<li>Be flexible to work varying shifts and time schedules as needed.</li>
<li>This position spends time on the Sacramento floor, and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume. This position is also subject to varying extreme heat and cold.</li>
</ul>

CHEF - BANQUET

<h3>Job Description</h3>
Job Description
General Description:
The Chef provides leadership, training, and hands-on management of the kitchen staff. The candidate must be proficient in various cooking techniques, know about Food and Labor cost management, and provide quality and consistent products to the guests.
Essential Functions:
<ul>
<li>Manage all aspects of daily operations within their control</li>
<li>Ensures that the standards of quality and service are maintained at the brand level</li>
<li>Maintain the Quality and consistency of all food preparation and presentation.</li>
<li>Maintain cost controls through proper scheduling, ordering, and waste management</li>
<li>Maintain and enforce all state and local health regulations</li>
<li>Instill and demonstrate proper cooking techniques for students and staff</li>
<li>Ensure a safe environment for staff and students to work and develop</li>
<li>Development of menu ideas, including seasonal changes and specials</li>
<li>Provide continued development to students and staff through mentoring, coaching, and positive reinforcement.</li>
<li>Ability to multitask in an ever-changing environment</li>
<li>Show patience and compassion towards students, staff, and guests</li>
<li>Perform other tasks reasonably aligned with the assigned job functions.</li>
</ul>
Minimum Qualifications:
Associate Degree in Culinary Arts AND five (5) years of experience as a chef in a restaurant, hotel/casino, or catering. Experience working with diverse learners, basic computer skills, including use of Microsoft Office, Eatec (ordering), and ADP (payroll) (preferred). 
Experience and Education Substitutions:
<ul>
<li>None</li>
</ul>
Licensing and Certification:
<ul>
<li>Valid driver's license</li>
<li>SNHD Food Manager Card</li>
<li>Must be able to show proof of insurability on vehicles</li>
<li>ServSafe Food Handler Certification (preferred)</li>
</ul>
Note: An associate’s degree is required from an accredited educational institution to meet minimum qualifications.

Chef

<h3>Job Description</h3>
Job Description
Overview
The Lead Surveillance Operator is responsible for all actions and activities that occur on their shift and directly supervise the subordinates on the shift. 
 
Responsibilities
It is the responsibility of the Surveillance Supervisor to protect the assets of the Seminole Tribe, to observe and report any and all improprieties directly to their respective chain of command. Surveillance Supervisors shall monitor the property for compliance with the approved Tribal Internal Control Standards, Seminole Tribal Gaming Code, State of Florida Gaming Compact, and the Casino Policy &amp; Procedures. All suspicious activities and discrepancies shall be documented and reported to the Seminole Tribal Gaming Commission according to the chain of command. The Supervisors will be responsible for their assigned shift and that the Surveillance Manager is kept aware of all surveillance activity on a daily basis. Supervisors shall provide guidance to the Surveillance Observers and will monitor the Surveillance Observers’ daily performance and ensure all policies and guidelines are followed.
 
Qualifications
<ul>
<li>Must work effectively with colleagues and, Supervisors must have good interpersonal skills.</li>
<li>Must be able to compile and present results of investigations in absence of the department Manager.</li>
<li>Shall have a general working knowledge of various departments and functions of the Casino.</li>
<li>Must possess problem-solving skills.</li>
<li>Ability to adapt quickly to shifting priorities, and must be able to manage a number of priorities simultaneously, establish and meet deadlines.</li>
<li>Review gaming play breakdowns, statistical analysis, and detailed gaming studies of high action games/players/comps to assist casino operations.</li>
<li>Participate in Corporate Management Training and Tribal Management programs by attending management training classes as applicable.</li>
<li>Intermediate to high level skills in Microsoft Word, Excel, Outlook, Casino Systems (IGT, Bally’s, and SDS), F&amp;B Point of Sale software and email.</li>
<li>Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent, and to interpret data from graphs.</li>
<li>Must have a complete understanding of Title 31 and SAR rules and reporting requirements.</li>
<li>Perform other related duties as assigned/required.</li>
</ul>

LEAD OPERATOR - SURVEILLANCE

<h3>Job Description</h3>
Job Description
Let's Be Friends!
At Ko-Kwel Casino Resorts, there's nothing better than being around your friends, and that's exactly the atmosphere we want to create here. We want team members to feel like they're welcomed with the unique experiences and growth we can offer. Come be part of the special atmosphere and hospitality of the hotel, or the welcoming, fun and friendly character of the restaurants and casino. Join our team in its dedication to be the leading destination for gaming and hospitality on the beautiful, southern Oregon coast!
BASIC FUNCTION (the primary purpose of this position):
Directly supervises bartenders, bar backs, cocktail leads, cocktail servers, and gaming floor beverage servers during an assigned shift to ensure proper guest relations and adherence to relevant F&amp;B department policies and procedures, Gaming Commission Directives and OLCC mandates. This is a "hands-on" position often requiring the individual to be in direct service of our guests. The Beverage Supervisor also provides assistance to other departments as needed. 
PRINCIPAL ACTIVITIES &amp; RESPONSIBILITIES:
<ul>
<li>Promote a clean, safe, healthy and friendly work environment for employees and guests; reports safety issues to Safety Committee. </li>
<li>Ensure daily stocking and monitors the need for ordering of goods for Warehouse 101 - bar and dining area, Slot Beverage and Lobby Bar.</li>
<li>Provide leadership and support to the Beverage team, offering a fun, friendly atmosphere in a professional manner.</li>
<li>Multi-task in a busy atmosphere troubleshooting guest issues and ensuring strict compliance through visibility of OLCC standards and guidelines.</li>
<li>May introduce entertainers in W101 and handle non-routine operational tasks associated with entertainment events. </li>
<li>Monitor the needs of our guests and develops plans with the Beverage Manager and co-Supervisor(s) by continually assessing guest service standards and department goals of service, value and consistency. </li>
<li>Work closely with Beverage Manager addressing coaching and corrective actions regarding Beverage team members.</li>
<li>Assist Beverage Manager with measuring and controlling departmental costs and revenues with sound business tactics.</li>
<li>During closing shifts or as needed, assist in formulating, installing and following procedures for opening and closing the beverage outlets. This includes diverse procedures as cashiering, guest service cleanliness and stewardship.</li>
<li>Assist in developing subordinate evaluations based on performance standards as prescribed by job descriptions.</li>
<li>Assist in resolving employee conflict and assure team compliance with gaming and management practices.</li>
<li>Review departmental policies and procedures, OLCC mandates and Gaming Directives; assuring compliance with regulatory and management practices.</li>
<li>Run the shift performing all required managerial duties (including but not limited to signing for tenders and closing out cashiers and resolving guest issues).</li>
<li>Other job duties as assigned.</li>
</ul>
POSITION REQUIREMENTS:
<ul>
<li>GED or HS Diploma required.</li>
<li>Two years supervisory experience in a food service environment demonstrating good people handling skills. </li>
<li>Three years or more bartending experience required.</li>
<li>Must be able to read and comprehend verbal and written instructions.</li>
<li>Must be 21 years of age.</li>
<li>Must have valid OLCC service permit and working knowledge of OLCC regulations.</li>
<li>ServeSafe certification required or must have the ability to become certified within 90 days of employment.</li>
<li>Previous experience in hospitality field with demonstrated excellent customer service abilities.</li>
<li>Must have valid Food Handler's card and meet health, safety, and sanitation standards at all times.</li>
<li>Must pass and remain in compliance with Coquille Gaming Commission background check and TMCH drug-free work place policies.</li>
<li>Demonstrate ability to successfully navigate the POS system and accurately manage a cash bank, credit card activity, and balance with corresponding paperwork at the end of your shift.</li>
<li>Demonstrated ability to perform duties with a minimum of supervision and handle multiple priorities and tasks.</li>
<li>Ability to manage stress appropriately, to make decisions under pressure, to manage anger, fear, hostility and violence of others appropriately. </li>
</ul>
PHYSICAL DEMANDS/WORK ENVIRONMENT (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential job functions):
Ability to work weekends, holidays, and evening hours as business demands. While performing duties of this position, employee is required to stand for extended periods, and frequently walk, and use hands; to finger, handle, or feel objects, tools, or controls. Ability to lift up to 25 lbs. frequently, bend, twist, reach and be otherwise physically limber as duties necessitate. Occasionally sit. Ability to manage stress appropriately, make decisions under pressure, manage fear, hostility and violence f others appropriately. The casino work environment may expose you to second hand smoke on a regular basis.
This description of duties, responsibilities and requirements is a summary, and is not intended to include all that may be assigned or required. 
Ko-Kwel Casino Resorts is owned by the Coquille Indian Tribe. Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.
 Job Posted by ApplicantPro

Bar/Beverage Supervisor

<h3>Job Description</h3>
Job DescriptionCompany Description 
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description 
Accumulate and accurately report financial information for all revenue reporting areas within the property. Supervise the revenue audit staff.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;
<ul>
<li>Manage and oversee job performance, time/attendance, and scheduling of revenue auditors.</li>
<li>Accurately record all gaming and non-gaming revenues into the general ledger and the Daily Manager’s Report.</li>
<li>Ensure compliance with prescribed internal controls and gaming regulations.</li>
<li>Calculate, post, and verify incoming or historical data to obtain financial information.</li>
<li>Retrieve information, journal, and place into specific form.</li>
<li>Verify and post revenue areas which may be classified according to gaming or non-gaming audit.</li>
<li>Recognize incomplete data and determine action to be taken.</li>
<li>Compile and sort documents such as invoices and checks.</li>
<li>Other duties as assigned by management.</li>
</ul>
Qualifications 
<ul>
<li>Degree in accounting or related field preferred, or equivalent experience.</li>
<li>One (1) year of accounting supervisory experience preferred.</li>
<li>Experience with Microsoft Office products.</li>
<li>Ability to operate standard office equipment.</li>
<li>Ability to operate a 10-key by touch.</li>
<li>Detail-oriented.</li>
<li>Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.</li>
</ul>
 Additional Information 
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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