field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

state

<h3>Job Description</h3>
Job Description
Our Company
AliMed is a leading medical products manufacturer and distributor with a vast portfolio of high-quality offerings designed to improve patient outcomes and experiences spanning hospital to home. We remain committed to serving the needs of both patients and providers in the acute, rehab, and post-acute care communities by continuing to build on our strong foundation of innovation, responsiveness, and exceptional customer service that starts with our team of dedicated and talented employees.
As a part of the healthcare industry for over 50 years, AliMed is proud to continue to be able to make a difference through our people, processes, and products. If you would like to be a part of our community and thrive in an environment where you can create, implement, and drive results, we want to hear from you! We are actively seeking a Customer Experience Specialist to join our team located in Dedham, MA.
Essential Duties and Responsibilities: 
<ul>
<li>Assist in generating, measuring, and analyzing customer satisfaction, usage, and retention data.</li>
<li>Develop procedures for effective customer onboarding and retention.</li>
<li>Maintain necessary documentation to support service requests, incidents, and inquiries.</li>
<li>Develop and maintain customer relations.</li>
<li>Maintain knowledge of the products and services provided by AliMed, Inc.</li>
<li>Assist in gathering and compiling utilization and sales data.</li>
<li>Assist in the development and implementation of digital and social media campaigns.</li>
<li>Assist in generating sales leads and cultivating future business opportunities.</li>
<li>Interact with business and supplier decision-makers at the client level.</li>
<li>Oversee product training, data gathering, and post-sale evaluation.</li>
<li>Oversee all customer interaction activities, including inbound/outbound call support, greeting and transferring calls, data entry, and customer database management.</li>
<li>Handle all requests for information, cancellations, order status updates, orders, and returns.</li>
<li>Assist in resolving customer issues, including complaints, addressing concerns, and directing issues to the appropriate party.</li>
<li>Assist with marketing initiatives.</li>
<li>Perform other related duties as assigned.</li>
</ul>
Education and/or Work Experience Requirements: 
<ul>
<li>Bachelor's degree or equivalent work experience.</li>
<li>2+ years' experience in customer experience, marketing, sales, and business development.</li>
<li>Strong knowledge of business-to-business marketing best practices.</li>
<li>Knowledge of IT technical needs, and ability to communicate that to non-technical stakeholders.</li>
<li>Knowledge of customer service and proven experience interacting.</li>
<li>Prior experience within the Healthcare industry highly preferred.</li>
<li>Computer proficiency with Microsoft Office Suite products required. </li>
<li>Excellent verbal and written communication skills - both understanding the customer and working cross-functionally to meet objectives.</li>
</ul>
MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, commissions, and percentages. Ability to use common spreadsheets (Excel) is required to analyze business performance.
REASONING ABILITY: Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to solve practical problems and deal with variables in situations using company standards and policies to draw conclusions where no precedent exists and have an aptitude for innovative business relationship development. Able to resolve conflict and create winning solutions which balance company, customer and team member needs.
Physical Requirements:
<ul>
<li>Ability to safely and successfully perform the essential job functions consistent with federal, state and local standards, including meeting qualitative and/or quantitative standards.</li>
<li>Ability to maintain regular, punctual attendance.</li>
<li>Must be able to lift and carry up to &gt;10 lbs.</li>
<li>Must be able to talk, listen and speak clearly.</li>
</ul>
We are eligible to hire remote workers in the following states: Arizona, California, Connecticut, Florida, Georgia, Illinois, Massachusetts, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Texas, Virginia, and Wisconsin.
AliMed is an affirmative action/equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, military service, national origin, age, disability, veteran status, or any other basis protected by applicable state and federal law.

Customer Experience Specialist

<h3>Job Description</h3>
Job Description
At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives!
Job Summary
The Customer Engagement Specialist is responsible for interacting with a sense of urgency and empathy. Specialist will be there when our customers need us most by delivering a level of customer service that exceeds their expectations. The Specialist will interact directly with agents and clients on behalf of OneAmerica Financial and its subsidiary companies on the telephone and through email.
The Specialist will provide a point of contact for the client, ensuring they are heard through active listening, an outside in perspective, and driving one-call resolutions. More specifically, the position adds value to the organization by directly supporting the needs of our customers and requests from our agents.
What You’ll Do:
<ul>
<li>Utilize EWA (Empowerment with Accountability) to assist clients and support agents.</li>
<li>Manage inbound calls for inquiries involving policy status, loan balances, demographic changes.</li>
<li>Identify client needs, clarify information, research every issue, and provide “one-call” resolution and/or alternative.</li>
<li>Collaborate with stakeholders to improve the customer’s experience.</li>
<li>Managing incoming volumes to maintain both service and quality goals.</li>
<li>Submit transactional service requests and assist clients.</li>
<li>Coordinate with support functions to ensure client requests are handled timely.</li>
<li>Manage escalations and the associated communication required.</li>
<li>Based upon feedback provided, identify opportunities for improvement.</li>
</ul>
What You Will Need:
<ul>
<li>College degree or work experience in lieu preferred.</li>
<li>Prefer 1+ yrs. insurance experience in operations, call center or financial services.</li>
<li>Effective written and verbal communication skills are required. </li>
<li>Proficiency with Microsoft Office and ability to navigate multiple systems is helpful.</li>
<li>Great active listening skills.</li>
<li>Foreign language skills a plus but not required.</li>
<li>Strong time management and organizational skills.</li>
<li>Adaptability and flexibility.</li>
<li>Comfortable working in fast-paced environments</li>
<li>Ability to adapt to multiple platform systems.</li>
<li>Phone skills, including familiarity with complex or multi-line phone systems.</li>
<li>Or any combination of education and experience which would provide an equivalent background. High School Diploma required.</li>
</ul>
Salary Band: 02A
The selected candidate will participate in key on-the-job training over an eight-week period. Two weeks will be onsite in our corporate offices and are critical to long term success. The candidate will work remote post the eight-week training period.
The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team-building and collaboration.
If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York. 
Disclaimer: OneAmerica Financial is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
For all positions:
Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.
To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies.
#LI-HW1

Customer Engagement Specialist / ILFS

<h3>Job Description</h3>
Job DescriptionDescription:
JOB SUMMARY
The Contractor Support Specialist is responsible for delivering an excellent experience for all home improvement contractors by leveraging in-depth knowledge of company products and services, and by communicating effectively with both contractors and internal teams. This role requires a proactive, solutions-oriented approach and collaboration across the contractor service team and other departments.
 
RESPONSIBILITIES
<ul>
<li>Build and maintain strong relationships with home improvement contractors through friendly, efficient, and high-quality support and training.</li>
<li>Assist home improvement contractors with understanding and utilizing our financial products and payment solutions.</li>
<li>Collaborate closely with the Sales and Marketing teams to ensure home improvement contractor-facing solutions and updates are communicated accurately and timely.</li>
<li>Track all communications, activities, and action items within Salesforce CRM and other proprietary systems.</li>
<li>Directly manage the setup and credentialing of new home improvement contractor accounts, and service existing accounts by assisting with updates, profile changes, and other ongoing maintenance needs.</li>
<li>Maintain superior customer service performance with limited supervision in a fast-paced environment.</li>
<li>Complete additional tasks and projects as assigned.</li>
</ul>
QUALIFICATIONS
<ul>
<li>Associate's or Bachelor’s degree in a related field preferred; a combination of education and relevant experience may be considered.</li>
<li>Minimum of one year of experience in the financial services, banking, or call center industries preferred.</li>
</ul>
KNOWLEDGE AND SKILLS
<ul>
<li>Experience in a customer support or call center environment preferred.</li>
<li>Working knowledge of the financial services and/or credit industry preferred.</li>
<li>Demonstrated commitment to excellent customer service.</li>
<li>Strong verbal and written communication skills.</li>
<li>Excellent interpersonal, negotiation, and conflict resolution skills.</li>
<li>Ability to maintain integrity, professionalism, and confidentiality.</li>
<li>Strong time management and organizational skills, with the ability to manage multiple priorities under tight deadlines.</li>
<li>Ability to work independently as well as collaboratively within a team.</li>
<li>Proficiency with Microsoft Office Suite and ability to quickly learn new systems and software applications.</li>
<li>Close attention to detail and the ability to follow step-by-step processes with precision and consistency.</li>
</ul>
DETAILS
<ul>
<li>Flexible scheduling options, including a hybrid work schedule</li>
<li>Weekend shifts are fully remote (Weekends are not required but applicants who have weekend availability will be given priority)</li>
<li>$23.50 per hour plus up to 7.5% of annual salary paid out on a monthly basis, based upon performance, after the first 90 days of employment</li>
</ul>
Requirements:

Contractor Support Specialist

<h3>Job Description</h3>
Summary /Overview
In a hybrid work environment with 2 days in-office, the Customer Relations Specialist works with the Customer Service team to investigate and resolve issues affecting enrollment of customers in the Access Health CT Exchange system. S/he is responsible for resolving escalated inquiries in which investigation is necessary. Resolutions are based on policy, regulations, and procedures affecting enrollment of customers in the Access Health CT Exchange system. This position has no supervisory responsibilities and reports to a Customer Service Supervisor.
Essential Duties and Responsibilities
<ul>
<li>Serve as first level representative in handling escalated account inquiries that arise directly from the customer or from high profile vendors and stakeholders such as the Governor’s Office, CT Insurance Department (CID), DSS Hearings, Conduent Appeals Department, Public Affairs, Legal Department, and Department Heads&nbsp;</li>
<li>Utilize trained and researched knowledge of the Affordable Care Act (ACA) to resolve issues of a sensitive nature efficiently and accurately&nbsp;</li>
<li>Resolve service problems through clarification of the customer’s complaint, determination of the cause of the problem, selection of the best solution to the problem, explanation to the customer of how the problem will be resolved, expedite correction or adjustment; follow-up to ensure resolution.</li>
<li>Research employer appeals received from the federal exchange and consumer exemptions</li>
<li>Resolve inquiries via phone, email, mail, or social media</li>
<li>Utilize Worker Portal/Admin Tool and utility tool to resolve escalated issues</li>
<li>Log all customer calls according to established procedures and notate all action taken in the Customer Relationship Management (CRM) system</li>
<li>Access other sources for input in resolving an issue. Other sources include but are not limited to, insurance carriers, legal department, or department heads</li>
<li>Act independently in determining appropriate course of action to resolve issues, inquiries, or requests within established timeframes</li>
<li>Verify and investigate general inquires</li>
<li>Serve as point-of-contact to high profile stakeholders throughout resolution process.&nbsp;</li>
<li>Maintain confidentiality of all customer information according to the State of CT’s Ethics policy, AHCT’s Non-Disclosure agreement and AHCT’s Privacy and Security Policy. (ex: Personally Identifiable Information (PII), Protected Health Information (PHI) and Federal Tax Information (FTI))</li>
<li>Act as a Subject Matter Expert (SME) on customer issues resolution&nbsp;</li>
<li>Coordinate with other team members and/or departments to resolve issues promptly</li>
<li>Support operational readiness via system testing support</li>
<li>Attends all team training sessions</li>
<li>Other duties as required which may include the following:</li>
<li>Attendance at weekly meetings with the carriers, working directly with the carrier to correct issues that cannot be resolved within AHCT’s application system.&nbsp;</li>
<li>Attend Connecticut Insurance Department (CID) meetings and other outside meetings, as necessary</li>
</ul>
During Open Enrollment:
<ul>
<li>Educate consumers in the field on the opportunities available to obtain healthcare insurance under the Affordable Care Act</li>
<li>Oversee consumer enrollment process and guiding new store team members through the online process to apply for, reapply for, or change health care insurance coverage using the Access Health CT website</li>
<li>Provide daily statistics to the Field Enrollment Manager</li>
<li>Provide detailed information for issues recurring frequently and offer suggestions for resolution where applicable</li>
<li>Assist durational enrollment specialists when needed during particularly busy times</li>
</ul>
 
Qualifications: the requirements listed below are representative of the knowledge, skill, and/or ability required.&nbsp;
<ul>
<li>BS/BA in a related topic or equivalent experience.</li>
<li>Bilingual skills a plus</li>
<li>2-3 years of experience in customer service including systems and processes within the health insurance industry preferred</li>
<li>Ability to understand, use and explain complex systems</li>
<li>Thorough understanding of the process and healthcare insurance benefits of the Affordable Care Act and updates on current regulations, as well as the ability to communicate that information</li>
<li>Must achieve a passing score of 80 on online certification exam within the first 2 weeks of hire</li>
<li>Ability to work in a rapidly changing environment</li>
<li>Competent in Microsoft Office system&nbsp;</li>
<li>Excellent communication, interpersonal, negotiation and organizational skills</li>
<li>Strong ability to evaluate complex problems and draw conclusions</li>
<li>Demonstrated strength in developing, documenting, maintaining, and explaining procedures/processes and/or solving problems</li>
</ul>
Physical Demands: the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, hear, use hands to type data, and utilize a phone or other electronic communication devices. This employee may occasionally have to operate business machines. Specific vision abilities required in this job include close vision and the ability to adjust focus.
 
Work Environment: this is an in-office role on Tuesdays and Wednesdays and 3 days remote. In office, the noise level in the work environment is usually moderate. Requires fast-paced deadlines and has a high stress at times. Travel within CT to enrollment locations may be required during the Open Enrollment period. No travel otherwise.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
PIb5e785eacb39-25405-38177785

Customer Relations Specialist

<h3>Job Description</h3>
Job Description
Calyxo, Inc. is a medical device company headquartered in Pleasanton, California, USA. The company was founded in 2016 to address the profound need for improved kidney stone treatment. Kidney stone disease is a common, painful condition that consumes vast amounts of healthcare resources each year. Our team is led by executives and investors with a proven track record of commercializing paradigm-shifting devices to meet unmet needs within urology.
Are you ready to change the future of kidney stone treatment? We are seeking high achievers who want to be part of a dynamic team working in a fun, diverse atmosphere.
Summary:
The Clinical Specialist is a focused individual who has a passion for patient care and physician and staff education. This person will proctor cases to excellence and independently cover CVAC procedures, training the surgical team on the safe and effective uses of the device. The Clinical Specialist works closely with the surgical team members to provide clinical product assistance to the surgeon by being familiar with the surgical procedure, instruments, supplies, and equipment. The Clinical Specialist will train the surgical team on instrument preparation prior to cases and during the surgical procedure. This role will manage inventory needs in the account and any accompanying administrative requirements. This role is not a pathway to a Territory Sales Manager, and this person does not seek to become a TSM.
Ideal candidates will live in the targeted geographical area. This position is capable of covering any CVAC case in the territory, region, or at times, the nation, as assigned. The Clinical Specialist will also provide clinical support for physician training and sales training programs.
In This Role, You Will:
<ul>
<li>Provide clinical case coverage as assigned</li>
<li>Train the surgical team to assist in good patient outcomes and verbally support cases during training period</li>
<li>Acquire and maintain current knowledge of perioperative surgical technology practice and hospital policies and procedures</li>
<li>Develop technical acumen to a level to serve as an educational resource</li>
<li>Demonstrate appropriate interactions with all hospital service providers</li>
<li>Maintain and prepare equipment and kits for surgery, including Quality Control audits of equipment and kits</li>
<li>Troubleshoot equipment according to standard procedure</li>
<li>Provide intra-operative clinical product support</li>
<li>Ensure that 100% of received inventory and returned inventory matches shipping documents</li>
<li>Reconcile inventory/usage as well as missing inventory</li>
<li>Assist in the delivery of procedural training to physicians and medical staff</li>
<li>Be an effective member of the commercial team and play a key role in ensuring positive clinical outcomes</li>
<li>Support sales and marketing initiatives</li>
<li>Ensure compliance with all company policies, including the quality policy, on label promotion and interactions with health care professionals</li>
<li>Other duties as assigned</li>
</ul>
Who You Will Report To:
<ul>
<li>Clinical &amp; Professional Education Manager</li>
</ul>
Clinical Specialist I Requirements:
<ul>
<li>Clinical experience</li>
</ul>
Clinical Specialist II Requirements:
<ul>
<li>In addition to all of the above:
<ul>
<li>Industry experience (1-3 years)
<ul>
<li>Prior Employment as a Clinical Specialist with a medical device company or experience working with Mobile Litho Provider Companies</li>
<li>Comfortable with the pace required to be successful in a start-up</li>
<li>Ability to provide intraoperative procedural guidance</li>
</ul>
</li>
<li>Willingness to travel outside of the designated territory</li>
</ul>
</li>
</ul>
Sr. Clinical Specialist Requirements:
<ul>
<li>In addition to all of the above
<ul>
<li>Clinical experience: Intraoperative Coaching Experience</li>
<li>OR experience: Fluent in Staff and Support Training</li>
<li>Industry experience: 3+ years of full-time employment by a medical device company as a clinical specialist (or comparable position) focused on case coverage and patient outcomes (not equipment/service provider).</li>
<li>Track record of success. Urology experience preferred.
<ul>
<li>Understands the medical device industry</li>
<li>Comfortable with the pace required to be successful in a start-up</li>
<li>Ability to provide intraoperative procedural guidance</li>
<li>Understands sales processes and training</li>
</ul>
</li>
<li>Willingness to travel outside of the designated territory</li>
</ul>
</li>
</ul>
General Requirements: 
<ul>
<li>Experience in surgical technique and sterile procedures in the operating room</li>
<li>Experience utilizing fluoroscopy is a plus</li>
<li>Customer relationship and procedural skill development are highly desired</li>
<li>Highly desirable candidates will have a degree or certification in a medical-related field (ex: LPN, RN, Surg Tech, Rad Tech, etc).</li>
<li>Able to travel up to 80%</li>
<li>Compliance with relevant county, state, and federal rules regarding vaccinations.</li>
</ul>
What We Offer:
At Calyxo, you will be part of a knowledgeable, high-achieving, experienced, and fun team. You will work in a diverse work environment with experienced, proven leaders and have an opportunity to shape our company culture. You will experience constant learning and dynamic challenges to help you grow and be the best version of yourself. 
We also offer a compensation plan as follows:
<ul>
<li>Competitive salary
<ul>
<li>Total Compensation: $100,000 - $140,000 annually
<ul>
<li>Base Salary: $80,000, $100,000, or $120,000 per year (DOE)</li>
<li>Annual Variable Bonus: $20,000</li>
</ul>
</li>
<li>Plus, generous allowances such as:
<ul>
<li>Auto Allowance: $9,600</li>
<li>Cell Phone/Internet Allowance: $1,800</li>
</ul>
</li>
</ul>
</li>
<li>Stock options: ownership and a stake in growing a mission-driven company</li>
<li>Employee benefits package that includes 401(k), healthcare insurance and paid vacation</li>
</ul>
Calyxo is deeply committed to fostering an environment where diversity and inclusion are not only valued but also prioritized. We believe a diverse and inclusive community empowers us to act courageously, care deeply, and dream boldly to impact people in big ways. Diverse viewpoints bring diverse capabilities, which strengthen our focus and fuel our growth. Calyxo is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected characteristics
Legal authorization to work in the United States is required. In compliance with federal law, all persons hired will be required to verify their identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. 
Disclaimer:
At Calyxo, we prioritize a transparent and structured interview process to ensure the best fit for both our candidates and our team. Please be aware of the following:
<ul>
<li>Structured Interview Process: Our hiring process includes multiple stages of interviews where you will have the opportunity to communicate directly with Calyxo employees. This ensures that you gain a comprehensive understanding of the role and our company culture.</li>
<li>Verification of Identity: We do not extend job offers without first meeting candidates, either virtually or in person. This step is crucial to maintain the integrity of our hiring process and to ensure mutual alignment.</li>
<li>Beware of Scams: Calyxo will never request sensitive personal information, such as your full name, address, phone number, or identification documents, via email or online forms before an official interview. Calyxo representatives will always contact you using an email format of <a href="mailto:firstname.lastname@calyxoinc.com" target="_blank">firstname.lastname@calyxoinc.com</a>. If you receive a request for information from any other domain, please contact us directly at <a href="mailto:info@calyxoinc.comto" target="_blank">info@calyxoinc.comto</a> verify the legitimacy of the communication.</li>
</ul>
We appreciate your interest in joining Calyxo and look forward to getting to know you through our official channels.

New Orleans based Clinical Specialist - Remote, USA

<h3>Job Description</h3>
Job Description
A position with Garand Distributors is an excellent opportunity to apply a competitive mindset in an entrepreneurial environment where you can get the most out of your hard work. Looking for individuals who are motivated and excited to embrace a tremendous opportunity, and have problem-solving skills to connect with prospective customers. 
 *Not remote - Dracut, MA *Entry-level positions available *Culture, incentives, bonuses, performance, travel, lifelong skill development, and advancement opportunities within. Currently seeking hardworking, eager candidates for F/T positions across: entry-level, marketing, branding, promotions, demonstrations, customer service, operations, dealer education, and sales departments. Set your course with us and stay the course to succeed. Pay from $800 per week* 
Essential Duties and Responsibilities: • Appropriately greet our customers • Maintain positive relationships with our previous and new customers • Assisting &amp; educating customers on products available • Make recommendations and assist with company policies • Answer questions and educate customers regarding products and services Why Choose Us? • Motivated and competitive people excel in this role. • You will be a part of a team and operate in a fun and fast-paced environment. • Hard work really does pay off here. • You’ll receive continuous mentoring and product education to fuel your success. • We provide onboarding and weekly incentives If you are ready to take the next step in your professional life that allows you to control your own success and develop life-long skills, we want to talk with you. Desired skills and Experience: • Retail • Strong communication skills • Customer service background nice to have • Physically ability to lift and stand
*Weekly guarantee per agreement

Sales Support Specialist

<h3>Job Description</h3>
Job DescriptionDescription:
At Schumacher Electric, you won’t just fix issues – you’ll empower teams across the organization by delivering smart, responsive, and secure IT support. From troubleshooting desktops to optimizing networks, your expertise will drive operational excellence and shape the future of our digital workplace. The IT Support Specialist is responsible for providing technical support, troubleshooting, and issue resolution to end-users within the organization. This position involves handling various IT-related inquiries, diagnosing, and resolving hardware and software problems, and ensuring the smooth operation of computer systems and networks. The IT Support Specialist collaborates with cross-functional teams, including IT administrators, network engineers, and application developers, to deliver efficient and effective IT support services. Are you the go-to tech problem solver in your circle? Join us as an IT Support Specialist and keep our systems --- and people --- running smoothly. 
 
Duties/Responsibilities
<ul>
<li>Provide first-level technical support to end-users, responding to IT inquiries through a ticketing system, phone, email, or in-person.</li>
<li>Diagnose and troubleshoot hardware and software issues related to desktops, laptops, printers, and other peripherals.</li>
<li>Assist in setting up and configuring new hardware and software for employees.</li>
<li>Install and update software applications and operating systems on end-user devices.</li>
<li>Ensure the proper functioning of computer systems, networks, and other IT equipment.</li>
<li>Administer Microsoft 365 applications and other software applications.</li>
<li>Collaborate with IT administrators and network engineers to resolve network connectivity issues.</li>
<li>Perform regular system maintenance, including updates, patches, and system optimizations.</li>
<li>Monitor and manage IT helpdesk ticketing system, ensuring timely and effective issue resolution.</li>
<li>Escalate complex technical issues to the appropriate IT support teams for further investigation.</li>
<li>Maintain accurate records of IT support activities and resolutions.</li>
<li>Educate end-users about basic IT procedures, security best practices, and software usage.</li>
<li>Assist in the deployment of IT security measures, including antivirus and firewall updates.</li>
<li>Provide remote support for off-site employees as needed.</li>
<li>Collaborate with IT team members to identify recurring issues and recommend process improvements.</li>
<li>Stay informed about emerging technologies and industry trends to enhance IT support services.</li>
<li>Perform responsibilities in a manner consistent with Schumacher’s purpose, core values and strategic anchors.</li>
<li>Regular attendance is an essential function of the job.</li>
<li>Other duties as assigned.</li>
</ul>
 
Requirements:
Required Skills/Abilities
<ul>
<li>Strong technical knowledge and troubleshooting skills for desktops, laptops, operating systems, and software applications.</li>
<li>Familiarity with networking principles, protocols, and troubleshooting techniques.</li>
<li>Proficiency in Microsoft 365 applications and productivity software, including MS Office, Copilot, et als.</li>
<li>Knowledge of IT security best practices and data protection measures.</li>
<li>Excellent customer service and communication skills, with the ability to convey technical information to non-technical users.</li>
<li>Strong problem-solving and analytical abilities, with attention to detail in issue resolution.</li>
<li>Ability to work independently and collaboratively in a team-oriented environment.</li>
<li>Effective time management skills with the ability to prioritize and manage multiple IT support tasks.</li>
<li>Willingness to continuously learn and adapt to new technologies and IT procedures.</li>
<li>Commitment to upholding IT policies and ensuring data privacy and security.</li>
<li>Flexibility in working hours to support occasional after-hours and weekend IT support needs.</li>
<li>Familiarity with IT service management and helpdesk ticketing systems.</li>
<li>Proactive attitude with a focus on delivering high-quality IT support services.</li>
<li>Excellent Windows 10 &amp; 11 and MacOS knowledge.</li>
<li>Active directory knowledge. </li>
<li>Must have flexibility in schedule to assist employees in multiple time zones.</li>
<li>Proficiency in written and spoken Spanish is a plus.</li>
</ul>
Qualifications
<ul>
<li>Education: associate degree in information technology, computer science, or a related field. </li>
<li>Experience: 3+ years’ proven experience in an IT support role, preferably in a helpdesk or technical support role.</li>
<li>Internal applicants: 6+ months successful demonstration of current position responsibilities, approval from current manager, and a relevant combination of education, continuing education, and experience.</li>
<li>Candidates who do not meet the specified educational or experience requirements but possess equivalent qualifications and relevant experience may be considered for this position. The company will assess candidates on a case-by-case basis to determine their suitability for the role based on their overall qualifications, skills, and demonstrated capabilities. The decision to consider education and experience equivalencies will be at the sole discretion of the hiring team and will comply with applicable laws and regulations.</li>
</ul>
 
This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities. Equal Opportunity Employer/Veterans/Disabled

Part Time - IT Support Specialist

<h3>Job Description</h3>
Job DescriptionDescription:
At The One 23 Group, our mission is to set the benchmark for excellence in government services. We empower our clients in the Department of Defense, Intelligence Community, and Federal Civilian sectors to excel with our advanced capabilities. Our dedication lies in fostering a people-first culture, underpinned by steadfast ethical principles. Embracing innovative technologies and process improvements, we are steadfast in our journey toward a future that is both bright and transformative.
 
Our expertise spans Cyber, Mission IT and Enterprise IT. With our global footprint, we place a strong emphasis on nurturing our people and culture, which forms the core of our successful strategies in leadership and financial management. We pride ourselves on our extensive experience and effective approach, ensuring that we lead with both innovation and integrity.
Requirements:
The Global Support Center serves as the nucleus of DeCA’s IT infrastructure support operations. Information Technology (IT) support originates through the utilization of automated enterprise services call tree and the Ticket application service management suite. This shall be full-service support for all Government-owned desktop equipment and desktop software in DeCA’s environment to include mobile device, multi-media, and collaboration service support. 
Responsibilities:
<ul>
<li>Provide Service Desk support (Tier 1). </li>
<li>Answer all calls routed or transferred to their respective calling queue. </li>
</ul>
Knowledge/Experience must include:
<ul>
<li>Customer Service/Support</li>
<li>Windows/MacOS/Linux/Unix/Chrome/Android</li>
<li>Networked Printers/Multi-Function Devices</li>
<li>Mobile Device Support</li>
<li>Defense Enterprise Provisioning Online (DEPO)</li>
<li>Active Directory</li>
<li>DHCP</li>
<li>DNS</li>
<li>Microsoft Office Suite including SharePoint</li>
<li>Touch Labor | Break/Fix</li>
<li>Remote Troubleshooting</li>
<li>Hardware/Software Troubleshooting</li>
<li>Information Technology Infrastructure Library (ITIL)</li>
<li>Ticketing System Experience (e.g., BMC Remedy/ServiceNow/SolarWinds/Ivanti)</li>
<li>Excellent Oral/Written Communication</li>
</ul>
Qualifications:
<ul>
<li>Associate's degree or HS/GED + experience preferred in a Windows Computing Environment </li>
<li>Baseline Certification (required): DoD 8570.1 IAT I, or higher</li>
<li>Computing Environment Certification in at least 1 area (required): </li>
</ul>
o Microsoft: Windows 11 
o Managing Modern Desktops 
o M365 Fundamentals 
<ul>
<li>Training (not certification) required: Must complete an ITIL Course (ITIL v4 recommended and will be provided on site) </li>
<li>Minimum Public Trust for clearance</li>
</ul>

COMPUTER USER SUPPORT SPECIALIST - JUNIOR

<h3>Job Description</h3>
Job DescriptionDescription:
Trax USA is currently recruiting for an Aviation Product Support Specialist to join our eMRO application team. This position requires a firm understanding of the aviation field working with (or similar to) Technical Records, Engineering, Maintenance and/or Software Implementation to effectively contribute to the training and management of our product. The Product Specialist is responsible for learning our products, assisting in the development of documentation, conducting training, resolving technical and software problems and delivering excellent customer service. Trax is a highly collaborative environment where Product Specialists work very closely with other team members and clients to solve problems.
 
The Product Specialist will frequently communicate and work alongside our Programming teams, QA, Technical Writing &amp; IT. The role involves excellent communication and technical skills to act as a liaison between our Programming Department and our Airline Customers.
 
Key Responsibilities
<ul>
<li>Act as a liaison between airline customers and programming department by answering phone calls and correspondence (Help Desk function)</li>
<li>Identify, research and resolve technical and software problems</li>
<li>Track and monitor customer issues to ensure a timely response and resolution</li>
<li>Liaison with our Development Department to document customer specifications</li>
<li>Test software program modifications and resolutions to report technical problems</li>
<li>Liaison with Technical Writing Department to develop documentation of new program features</li>
<li>Customer training (on-site or at Trax location).</li>
<li>Ability to travel domestic/international is required for on-site training assignments.</li>
<li>On-call service for customer emergencies</li>
<li>Experienced agents take on customer implementation projects</li>
<li>Other duties as assigned.</li>
</ul>
Requirements:
Educational and Skills Requirements
<ul>
<li>Bachelor’s degree in aviation or related field OR at least 2-3 years of experience in the aviation field working with (or similar to) Technical Records, Engineering, Maintenance and/or Software Implementations.</li>
<li>Travel 50%+ (Domestically &amp; Internationally) and a valid Passport are required.</li>
<li>Previous experience in the aviation field.</li>
<li>Must be tech savvy (possess computer skills).</li>
<li>Must be able to travel domestically and internationally; short term/long term.</li>
<li>Adapt a friendly and helpful attitude when assisting our airline customers.</li>
<li>Outstanding Communication skills – both verbal and written.</li>
<li>Strong attention to detail.</li>
<li>Experience using other aviation software highly preferred.</li>
<li>Multilingual is a plus.</li>
</ul>
 
Job type: Full time / Salaried
Job Level: Entry-mid
Job Location: Fully Onsite - Coral Gables
Job Shift: First - 8a - 5p
Remote: No
 
TRAX Technology powers the safe operation of tens of thousands of aircraft for hundreds of aircraft operators worldwide. Our customers include several of the world’s largest airlines as well as most low-cost carriers and large MROs, all of which operate &amp; maintain the safest fleets at a very efficient cost structure in the industry. As a mission-critical system, our technologies are vital to the success of their business. Therefore, TRAX is constantly investing &amp; innovating to ensure our applications remain best-of-breed / best-in-class in the industry to ensure we remain the market leader. We are only as good as our last implementation; everything is on the line with each project.
 
TRAX USA Corp is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.

Aviation Product Support Specialist (eMRO)

<h3>Job Description</h3>
Job DescriptionCompany Overview
Before we opened Strive Pharmacy we were unsatisfied with the current state of the pharmaceutical industry. Most of the current pharmaceuticals only offer a one size fits all approach and often come with unwanted and potentially dangerous side effects. We found that through compounding we can offer a much more personalized solution to medicine.
Through this we have been able to help patients get the results they are seeking for their personal needs. After years of working for corporate chains we took the risk and opened Strive Pharmacy. We are dedicated to providing a better experience for each customer and clinic that we work with. Come see the Strive difference.
Our Mission
We're flipping the script with personal medicine. We strive to interrupt an industry that has been closed to personalized care, accessibility, and nuance for too long. We strive to shift a reactive view of self-care and ignite a proactive baseline-shifting approach to health for all. 'The human element' is our crux and catalyst, driving all that we do, whether we're interacting with patients, providers, or practices. We're here to partner with those ready for a change. More than a compounding pharmacy, we're on a mission to positively disrupt healthcare as we know it. Strive is about more than medicine. Strive is about striving for the personal side of healthcare.
Position Type: Full-Time, Remote, USA
Salary Range: $100000 - $130000
Position Summary The Content Compliance Specialist serves as a critical link between the Compliance, Clinical, Marketing/Communications, Brand, Sales, and Legal teams at Strive Pharmacy. This role ensures that all content produced and released internally or externally by Strive Pharmacy is accurate, compliant, and aligned with federal and state regulations. Content includes, but is not limited to, digital marketing campaigns, informational medication documents, patient and provider notices, educational presentations, print collateral, and social media posts for Strive Pharmacy's products and services, including prescription medications, OTC supplements, and other OTC products. The ideal candidate will combine deep regulatory expertise with a collaborative mindset, enabling Strive to maintain the highest standards of integrity while delivering engaging and compliant communications.
Key Responsibilities
<ul>
<li>Serve as a primary internal resource for compliance-related inquiries, providing timely and accurate guidance grounded in applicable laws and regulatory frameworks.</li>
<li>Review and approve all informational, marketing, and promotional materials to ensure compliance with applicable standards and regulations, such as USP &lt;795&gt;, USP &lt;797&gt;, USP &lt;800&gt;, FDA and FTC marketing and promotion guidelines, HIPAA, and state-level requirements for both prescription and non-prescription products. </li>
<li>Prioritize and manage content review requests based on business needs, deadlines, and regulatory risk, ensuring timely approvals and consistent compliance.</li>
<li>Understand and advise on communications guidelines and regulatory requirements for Strive Pharmacy's products and services, including prescription medications, OTC supplements, and other OTC products.</li>
<li>Partner with the Marketing team to ensure all communications accurately represent Strive Pharmacy's products and services and avoid misleading, unsubstantiated, or otherwise noncompliant claims.</li>
<li>Support the creation, review, and ongoing refinement of standard operating procedures (SOPs) related to content compliance and promotional activities.</li>
<li>Research, interpret, and apply state and federal regulatory requirements, serving as the in-house expert for applicable laws, standards, and guidance documents.</li>
<li>Stay informed on evolving regulatory trends, enforcement actions, and best practices in pharmacy marketing compliance.</li>
<li>Collaborate with the Legal team to ensure content aligns with broader compliance and risk management objectives.</li>
<li>Develop and deliver training for the Marketing team and other related teams on compliance requirements and best practices for promotional activities.</li>
<li>Maintain thorough documentation of content review processes, decisions, and approvals to support audit readiness and regulatory inspections. </li>
</ul>
Qualifications
<ul>
<li>PharmD or JD preferred.</li>
<li>5+ years of experience in pharmacy compliance, regulatory affairs, or a related role, with direct experience in content and marketing review.</li>
<li>Strong knowledge of USP &lt;795&gt;, USP &lt;797&gt;, and USP &lt;800&gt; standards, FDA and FTC marketing and promotion guidelines, HIPAA, and applicable state laws.</li>
<li>Working knowledge of HIPAA privacy requirements as they apply to marketing and promotional content.</li>
<li>Proven ability to interpret and apply complex regulations to real-world scenarios.</li>
<li>Proactive problem-solver who offers compliant solutions and can make sound, timely decisions.</li>
<li>Ability to balance regulatory compliance with business objectives by guiding teams toward compliant alternatives that achieve marketing goals.</li>
<li>Exceptional communication skills, both written and oral.</li>
<li>Strong interpersonal skills with the ability to collaborate across departments and to educate and influence non-compliance stakeholders toward compliant solutions.</li>
<li>Highly organized with a focus on accuracy and strong attention to detail.</li>
<li>Exceptional skills in time management and prioritization, and the ability to manage multiple concurrent priorities and deadlines in a fast-paced environment. </li>
<li>Proven ability to review and approve content under tight deadlines without compromising quality or accuracy.</li>
<li>Commitment to ongoing professional development and staying current with regulatory changes impacting pharmacy marketing.</li>
<li>Experience in writing standard operating procedures (SOPs).</li>
<li>Proficient with Google Workspace and Microsoft Office. </li>
<li>Experience using Asana and Canva preferred.</li>
</ul>
Annual Salary$100,000—$130,000 USDBenefits/ Perks
Strive Pharmacy provides a comprehensive benefits package that encompasses various perks such as employer paid healthcare coverage available after 30 days of employment, the choice of an FSA/HSA, a voucher for new hire scrubs (if applicable), parental leave, a 401(k) plan with matching contributions, and the benefit of weekends and holidays off. FREE COMPOUNDED MEDS to employees and immediate family members.
Culture 
At Strive, culture plays a fundamental role in shaping our workplace atmosphere. Beyond our exceptional benefits package, we foster a sense of community. Throughout the year, we arrange various holiday potlucks and festive celebrations. Strive is committed to promoting both personal and professional development, striving for our employees to excel and grow in every aspect of their lives, both within and outside of the workplace. 
EEO
Strive Pharmacy is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state or local laws.
Disclaimer*** Please do not call the pharmacy location with questions about your application or interview. A talent acquisition partner will reach out to you.

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