field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

state

<h3>Job Description</h3>
Job Description IT Support Specialist&nbsp; Contact Discovery Services - Washington, DC&nbsp; Location: Onsite with remote capabilities- Washington, DC&nbsp; Start Date: Negotiable&nbsp; &nbsp; Are you an experienced IT professional looking for a new challenge? Join our dynamic team at Contact Discovery Services as an IT Support Specialist. We are seeking a talented individual with a passion for technology, a strong technical background and excellent problem-solving skills. This is a fantastic opportunity to work in a collaborative environment and contribute to the growth and success of our company. This is a hybrid role and will require presence in the Washington DC office. The qualified candidate should be a self-starter with strong communication skills as well as be highly motivated and reliable. The selected candidate will be expected to:&nbsp;
<ul>
<li>Triage, manage, and escalate issues via internal IT ticketing systems.</li>
<li>Provide technical support and troubleshooting for hardware, software, network and user issues including onboarding/offboarding of employees and contractors.</li>
</ul>
<ul>
<li>Install, configure, and maintain computer systems and software applications.&nbsp;</li>
</ul>
<ul>
<li>Assist with monitoring and maintaining computer networks, including servers, routers, switches, and firewalls.&nbsp;</li>
</ul>
<ul>
<li>Collaborate with cross-functional teams to develop and implement IT solutions.&nbsp;</li>
</ul>
<ul>
<li>Assist with system audits and ensure compliance with security protocols and ISO 270001 certification.&nbsp;</li>
</ul>
<ul>
<li>Assist in the planning and execution of IT projects.&nbsp;</li>
</ul>
<ul>
<li>Create and maintain documentation of IT systems and procedures.&nbsp;</li>
</ul>
<ul>
<li>Execute monthly OS and application patching and maintain vulnerability reporting and detection system.</li>
<li>Additional duties assigned by management.&nbsp;</li>
</ul>
 EXPERIENCE:&nbsp;
<ul>
<li>Bachelor's degree in Computer Science, Information Technology, or a related field preferred but not required&nbsp;</li>
</ul>
<ul>
<li>Minimum of 4 years of experience in IT support or a similar role&nbsp;</li>
</ul>
<ul>
<li>Strong knowledge of Windows and Linux operating systems&nbsp;</li>
</ul>
<ul>
<li>Proficiency in networking concepts and protocols&nbsp;</li>
</ul>
<ul>
<li>Experience administering Active Directory and user account permissions&nbsp;</li>
</ul>
<ul>
<li>Experience with server administration and virtualization technologies (i.e., VMware, Hyper-V, Horizon)&nbsp;</li>
</ul>
<ul>
<li>Solid understanding of cybersecurity principles and best practices, including interfacing with external IT and security providers&nbsp;</li>
</ul>
<ul>
<li>Experience with Microsoft 365, including setup, configuration, and troubleshooting&nbsp;</li>
</ul>
<ul>
<li>Familiarity with storage systems and their administration (i.e. Nimble, TrueNAS)&nbsp;</li>
</ul>
<ul>
<li>Proficiency in utilizing ERD tools for vulnerability management and security monitoring&nbsp;</li>
</ul>
<ul>
<li>Experience with RMM tools and scripting/automation</li>
</ul>
 QUALIFICATIONS:&nbsp;
<ul>
<li>Ability to communicate effectively and tactfully in both verbally and in written format.&nbsp;</li>
</ul>
<ul>
<li>Ability to work extended hours when necessary to ensure client deadlines are met.&nbsp;</li>
</ul>
<ul>
<li>Ability to demonstrate superior organizational skills with acute attention to detail.&nbsp;</li>
</ul>
<ul>
<li>Ability to work effectively under pressure in time sensitive situations.&nbsp;</li>
</ul>
<ul>
<li>Ability to work well in a team environment, as well as independently.&nbsp;</li>
</ul>
<ul>
<li>Ability to prioritize multiple projects with similar deadlines.&nbsp;</li>
</ul>
<ul>
<li>Ability to troubleshoot and communicate results to a team.&nbsp;</li>
<li>Ability to identify IT needs and work to scope, receive approval and execute independently. (self-starter)</li>
</ul>
 PREFERRED SKILLS BUT NOT REQUIRED:&nbsp;
<ul>
<li>Professional certifications such as CompTIA A+, Network+, Security+, CCNA, MCSA, or equivalent&nbsp;</li>
</ul>
<ul>
<li>Experience with scripting or programming languages (i.e., Python, PowerShell, JavaScript)&nbsp;</li>
</ul>
<ul>
<li>Working knowledge of 270001&nbsp;</li>
</ul>
<ul>
<li>Experience with eDiscovery infrastructure support (i.e. Relativity, Nuix)&nbsp;</li>
</ul>
 SALARY RANGE: $65,000.00 - $75,000.00 &nbsp; ABOUT CONTACT:&nbsp;&nbsp; Contact Discovery Services delivers best in class service to many Fortune 100/500 companies. Our growth is driven by investing in people and technologies, ensuring our customers have access to the highest level of customer service and the most qualified resources. Our team members are comprised of talented engineers, analysts, and project managers from all walks of life. We concentrate on engineering “outside-the-box” solutions to help organize discovery so our clients can focus on developing case strategy and leaving the heavy lifting to us. Employees are encouraged to actively participate in the development of new ideas, technology, and processes to ensure our customers receive the highest level of service. We offer competitive benefits, work schedule flexibility, and coordinate various company activities throughout the year. If you are looking to be part of an exciting, fast paced environment then we want to hear from you.&nbsp; &nbsp;
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IT Support Specialist

<h3>Job Description</h3>
Job DescriptionDescription:
About Us
We are a dynamic company dedicated to pushing technological boundaries and delivering innovative solutions. Our mission focuses on sustainability, customer-centricity, and employee development. We foster a supportive, inclusive work environment, valuing diversity and collaboration. By enhancing the customer experience and driving continuous innovation, we aim to lead the industry with integrity and purpose. Join us to make a lasting impact through technology and innovation.
 
Job Summary
We are seeking a Support Specialist to join our IT support team. The ideal candidate will possess strong technical skills, excellent communication abilities, and a passion for providing exceptional customer service. As a Support Specialist, you will be responsible for resolving escalated technical issues, assisting end-users with hardware and software problems, and maintaining IT systems to ensure optimal functionality. This role requires a proactive and solutions-oriented approach to problem-solving and a commitment to delivering timely and effective support to our internal stakeholders. 
Requirements:
Key Responsibilities
<ul>
<li>Technical Support: Provide advanced technical support to end-users via phone, email, remote assistance, and in-person visits. </li>
<li>Issue Resolution: Troubleshoot and resolve escalated hardware and software issues, including desktops, laptops, printers, mobile devices, and peripherals. </li>
<li>Network Troubleshooting: Diagnose and troubleshoot network connectivity problems, both wired and wireless. </li>
<li>Collaboration: Collaborate with other IT teams to escalate and resolve complex technical issues. </li>
<li>System Administration: Perform system administration tasks such as user account management, access control, and software installations. </li>
<li>Documentation: Document support tickets, resolutions, and troubleshooting procedures in the IT knowledge base. </li>
<li>Maintenance: Conduct regular maintenance and updates on IT systems to ensure security and performance. </li>
<li>Project Assistance: Assist in the implementation of IT projects, including software deployments, hardware upgrades, and system migrations. </li>
<li>Training: Provide technical guidance and training to junior helpdesk technicians as needed. </li>
<li>Industry Knowledge: Stay current with industry trends, technologies, and best practices in IT support. </li>
</ul>
 
Qualifications
<ul>
<li>Education: Bachelor’s degree in Information Technology, Computer Science, or related field preferred. </li>
<li>Experience: Minimum of 3 years of experience in IT support roles, with a focus on escalated helpdesk support. </li>
<li>Technical Proficiency: Proficiency in troubleshooting Windows and Mac operating systems. </li>
<li>Software Knowledge: Strong knowledge of Microsoft Office 365, Active Directory, and Exchange. </li>
<li>Tools Experience: Experience with remote desktop support tools and ticketing systems (e.g., ConnectWise a plus). </li>
<li>Networking: Familiarity with network protocols, TCP/IP, DNS, DHCP, VPN, and LAN/WAN technologies. </li>
<li>Communication: Excellent communication skills, both verbal and written, can convey technical concepts to non-technical users. </li>
<li>Customer Service: Customer-focused mindset with a dedication to providing high-quality support services. </li>
<li>Independence: Ability to work independently and collaboratively in a fast-paced environment. </li>
<li>Certifications: Certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus. </li>
</ul>

Support Specialist II

<h3>Job Description</h3>
Job Description
Qualifications:
Education: Associates Degree or technical Diploma in a Computer Science or Engineering specialty.
Experience: General computer knowledge coupled with a background in networking and IP device management. Detailed knowledge of Windows features and functions related to Active Directory domain membership is important. Experience with Citrix and thin-client computing is a plus.
Licensure: N/A
Registration: N/A
Certification: Preferred but not required: A+, N+, MCP, MCSE or any IT Security cert.
Job Description: 
The Technology Support Specialist has a mix of responsibilities:
<ul>
<li>Field service for locations in southwest central, and northeast Florida locations, with a few others in Minnesota and New Mexico. Most of the field service is performed with remote access tools and telephone support from the Sarasota corporate office so travel is generally 20% or less.</li>
<li>User account management for Active Directory and several corporate applications, adding and maintaining user accounts according to documented protocols.</li>
<li>Review of systems and records extracts from various sources to identify trends, manage user access privileges, track inventory, and other projects as assigned.</li>
<li>End-user application support for retail apps like MS Office Excel or Word, Abode Acrobat and the various browsers used by the company</li>
</ul>
The role of Technology Support Specialist ensures timely resolution of support requests and clearly communicates with other IT team members to report on new issues and pick up new assignments. Job functions include:
<ul>
<li>Onsite technical support when remote support is not able to resolve an issue.</li>
<li>Installation and support for OS and apps for PCs, laptops and mobile devices.</li>
<li>Installation and support for printers, scanners and associated applications.</li>
<li>Problem-solving user issues with hardware and various company applications.</li>
<li>Protection of Path Medical's confidential information by making sure protected health information is secured at all times, per HIPAA regulations.</li>
<li>Adherence to company policies and procedures.</li>
<li>Performing other duties as assigned.</li>
</ul>
This role is a representative of company administration when interacting with clinics so a high level of professionalism and customer service is a key skill for this position. 
Occupational Exposure: 
<ul>
<li>Low possibility of incidental exposure to blood borne pathogens or chemical hazards</li>
<li>Low possibility of radiation hazard when working with X-Ray computer equipment</li>
<li>Direct patient contact is not a job requirement, however work is occasionally performed in clinical areas inside medical offices.</li>
</ul>
Mental Demands: 
Requires:
<ul>
<li>Patience, resourcefulness and an ability to solve complex problems</li>
<li>Frequent judgment calls and situational awareness, in response to technical priorities, actual events or drills. </li>
<li>English language skills adequate for high-level written, interpersonal, and telephone communication; other language skills are a plus but not required. </li>
<li>Driving between offices in sometimes dense traffic, with mileage and tolls fully reimbursed. </li>
<li>Mental agility to gracefully accommodate changing priorities and competing calls for support.</li>
</ul>
Physical Demands: 
Requires the ability to:
<ul>
<li>Move quickly in response to assignments</li>
<li>Sit and stand for long periods</li>
<li>Reach overhead and underdesk regularly</li>
<li>Lift up to 40 lbs. occasionally and up to 10 lbs. frequently</li>
</ul>
Communication:
<ul>
<li>Communicates effectively and professionally with fellow employees regarding issues</li>
<li>Documents effectively in ticketing systems, following issues to resolution.</li>
<li>Assists in sharing information to ensure successful completion of assigned projects.</li>
<li>Openly suggests and discusses issues, concerns, ideas or solutions that may improve operations or add efficiency.</li>
</ul>
 Job Posted by ApplicantPro

Technical Support Specialist

<h3>Job Description</h3>
Job Description
Position: Technical Support Specialist
Location:&nbsp;Franklin, WI (Onsite/Hybrid)
Duration:&nbsp;18-month contract
Perks:&nbsp;Competitive rates, benefits, free daily lunches onsite, and an excellent opportunity to join a Fortune 500 company!
 
About the Role:
Our Fortune 500 client is seeking multiple&nbsp;Technical Support Specialists&nbsp;to join their growing team in Franklin, WI. This contract role offers the potential to get your foot in the door with a great organization. After completing a paid 7-week onsite training program, you’ll have the flexibility to work hybrid or remotely based on your shift.
 
Responsibilities:
<ul>
<li>Provide technical support via phone and chat in a contact center environment.</li>
<li>Troubleshoot hardware, software, and connectivity issues remotely.</li>
<li>Support Windows 10/11, Office 365, laptops, desktops, printers, mobile devices, and various in-house and commercial applications.</li>
<li>Handle approximately 25 customer interactions per day as the single point of contact for technical issues.</li>
<li>Maintain high standards in customer service, meeting key performance indicators (KPIs) such as attendance, first-contact resolution, and quality.</li>
</ul>
 
Training Period:
<ul>
<li>Duration:&nbsp;7 weeks (onsite in Franklin, WI)</li>
<li>Schedule:&nbsp;Monday–Friday, 8:00 AM – 4:30 PM</li>
<li>Candidates must attend the full training period without planned time off.</li>
</ul>
 
Shift Details:
Available Shifts:&nbsp;1st, 2nd, 3rd, and weekends
<ul>
<li>Final schedules will be based on availability forms submitted during the application. Ensure these forms reflect your full availability and planned time off, as incomplete information may impact selection.﻿</li>
</ul>
Post-Training Hybrid/Remote Options:
<ul>
<li>Day Shifts (6 AM – 6 PM, Mon–Fri):&nbsp;Hybrid work (onsite Mon-Wed, remote Thu-Fri).</li>
<li>Evening/Weekend Shifts:&nbsp;Fully remote.</li>
</ul>
 
Qualifications:
Education:&nbsp;High School Diploma or GED required; Associate degree or equivalent experience preferred.
Technical Skills:
<ul>
<li>Proficiency with MS Office, Outlook, and troubleshooting hardware/software issues.</li>
<li>Experience using remote support tools.</li>
</ul>
Soft Skills:
<ul>
<li>Strong verbal and written communication with excellent customer service skills.</li>
<li>Analytical problem-solving ability and attention to detail.</li>
<li>Adaptability in a dynamic technical environment.</li>
</ul>
 
Interview Process:
<ul>
<li>One-hour video interview.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionAbout MyDoorView
MyDoorView is a leading provider of smart video intercom and access control solutions designed for modern buildings, multifamily communities, and commercial properties. Our cloud-based platform simplifies access, enhances security, and improves the user experience for residents, visitors, and property managers alike. We are growing rapidly and looking to expand our support team with passionate professionals who thrive in a fast-paced, customer-first environment. *This is a remote position based out of Phoenix, Arizona.
Position Overview
The Technical Support Specialist is a key member of the MyDoorView support team, responsible for assisting dealers, installers, and end users with technical issues, system configurations, and troubleshooting related to our video intercom and access control solutions. This role requires strong communication skills, a customer-focused mindset, and a technical aptitude to resolve issues efficiently and professionally.
Key Responsibilities
<ul>
<li>
Provide Tier 1 and Tier 2 technical support via phone, email, and chat to MyDoorView dealers, partners, and end users.
</li>
<li>
Diagnose and troubleshoot hardware, software, and network issues related to MyDoorView devices, web portal, and mobile app.
</li>
<li>
Guide dealers&nbsp;through product installations, configuration steps, and firmware or software updates.
</li>
<li>
Utilize support tools and CRM platforms (e.g., HubSpot) to track and resolve support tickets in a timely manner.
</li>
<li>
Document solutions and contribute to internal knowledge base and customer-facing FAQs.
</li>
<li>
Monitor and identify recurring issues and trends to proactively improve product reliability and customer satisfaction.
</li>
</ul>
Qualifications
Required:
<ul>
<li>
3+ years in a technical support, help desk, or field service role (preferably in access control, security systems, or related technology).
</li>
<li>
Solid understanding of basic networking concepts (IP addressing, PoE, firewalls, etc.).
</li>
<li>
Ability to read wiring diagrams and familiarity with low-voltage hardware installation.
</li>
<li>
Excellent communication and interpersonal skills with a strong sense of customer empathy.
</li>
<li>
Strong organizational and time management skills.
</li>
<li>
Comfortable working independently and managing multiple priorities in a remote environment.
</li>
</ul>
Preferred:
<ul>
<li>
Experience supporting IP-based intercoms, cloud-based access control systems (e.g., Brivo, PDK), or surveillance solutions.
</li>
<li>
Familiarity with CRM or ticketing systems such as HubSpot, Salesforce, or Zendesk.
</li>
<li>
Basic understanding of APIs and system integrations.
</li>
</ul>
Why Join MyDoorView?
<ul>
<li>
Competitive compensation and benefits package
</li>
<li>
Flexible remote work options
</li>
<li>
Opportunity to work with an innovative and growing team in the smart building technology space
</li>
<li>
Fast-paced environment with room for professional growth and development
</li>
<li>
A supportive team culture focused on integrity, collaboration, and customer success
</li>
<li>
Unlimited DTO (Discretionary Time Off) – We trust our team to take the time they need to recharge
</li>
</ul>
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<h3>Job Description</h3>
Job Description
STR is looking for an IT Support Specialist to join the team and be a key team member in keeping our organization running smoothly. Our IT specialists play a major part in our employee's success by analyzing, troubleshooting, and resolving technical issues in a positive and efficient manner. This specialist will also enjoy solving complex problems and provide effective first line support for all local, remote, and mobile staff.
This role is based out of our Arlington, Virginia office. 
Requirements:
<ul>
<li>This position requires an active Secret security clearance, for which U.S. citizenship is needed by U.S. Government. </li>
<li>Identify, research and resolve technical issues for users</li>
<li>Add to the IT knowledge base with clear/concise/detailed entries</li>
<li>Treat every issue as an opportunity to educate the end-user</li>
<li>Maintain an accurate inventory of hardware and software licenses</li>
<li>Perform hands-on diagnostics at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications</li>
<li>Test issue remediation to ensure problem has been adequately resolved. Perform post-resolution follow-ups, time permitting</li>
<li>Create and/or maintain end-user documentation on procedures and how-tos</li>
<li>Creation and administration of Active Directory user accounts</li>
<li>Provision new computers for employees</li>
<li>Create and test new images for Windows and Mac Operating Systems</li>
<li>Help maintain scanners, copiers and workstations</li>
<li>Provision phones and voicemail boxes (mobile and office)</li>
<li>Support our summer intern program. To include configuration of computers, administration rights, first line support, and equipment reconciliation when the internship is complete</li>
<li>Administrate and help manage the ITSM system</li>
<li>Order software and hardware for users and maintain a stockage objective for general consumption items</li>
<li>Support the IT Team with duties as necessary to include server, user and network administration</li>
<li>Create Linux accounts and manage groups, home directories, and access.</li>
<li>Collaborate with IT Team</li>
<li>Minor off hours duties/on-call hours as necessary</li>
<li>Other duties as assigned</li>
</ul>
Preferred:
<ul>
<li>3+ years of relevant experience</li>
<li>Experience supporting operating systems including Windows 10, Linux, and Mac OSX</li>
<li>Experience supporting typical business and engineering applications (ex. Microsoft Office, Matlab, Visual Studio, VMWare and other scientific/engineering applications) and hardware (mostly Dell and Apple laptops)</li>
<li>Intermediate Active Directory skills with the capability of managing user accounts, printers and other resources</li>
<li>Helpdesk and/or Desktop certifications such as Linux+, Security+, Network+ desired</li>
<li>Strong team player with the ability to adapt to a quickly changing environment in a rapidly growing company</li>
<li>Problem solver with excellent time management and organizational skills</li>
<li>Ability to prioritize work tasks to meet customer demands and deadlines</li>
<li>Exceptional customer service, interpersonal skills, and desire to learn.</li>
<li>Self-motivated with strong analytical, diagnostic, and troubleshooting skills</li>
</ul>
STR is a growing technology company with locations near Boston, MA, Arlington, VA, near Dayton, OH, Melbourne, FL, and Carlsbad, CA. We specialize in advanced research and development for defense, intelligence, and national security in: cyber; next generation sensors, radar, sonar, communications, and electronic warfare; and artificial intelligence algorithms and analytics to make sense of the complexity that is exploding around us.
STR is committed to creating a collaborative learning environment that supports deep technical understanding and recognizes the contributions and achievements of all team members. Our work is challenging, and we go home at night knowing that we pushed the envelope of technology and made the world safer.
STR is not just any company. Our people, culture, and attitude along with their unique set of skills, experiences, and perspectives put us on a trajectory to change the world. We can't do it alone, though - we need fellow trailblazers. If you are one, join our team and help to keep our society safe! Visit us at <a href="http://www.str.us" target="_blank">www.str.us</a> for more info.
 STR is an equal opportunity employer. We are fully dedicated to hiring the most qualified candidate regardless of race, color, religion, sex (including gender identity, sexual orientation and pregnancy), marital status, national origin, age, veteran status, disability, genetic information or any other characteristic protected by federal, state or local laws.
If you need a reasonable accommodation for any portion of the employment process, email us at <a href="mailto:appassist@str.us" target="_blank">appassist@str.us</a> and provide your contact info.
Pursuant to applicable federal law and regulations, positions at STR require employees to obtain national security clearances and satisfy the requirements for compliance with export control and other applicable laws.

<h3>Job Description</h3>
Job DescriptionUnder general supervision, provides management information system user support, either by phone or site visit. Troubleshoots end-user problems. Analyzes and designs software modifications to meet users' needs. May develop/conduct training.
Job Type: Full-Time (32-40 hours per week), On-site with occasional remote work
Job Description:
We are seeking an IT Support Specialist to join our team, providing essential technical support and customer service to state employees and internal/external customers. This role will be based in the State Accounting Office (SAO) and will focus on troubleshooting, supporting, and maintaining hardware and software systems to ensure end users have the tools they need to perform their duties effectively.
The IT Support Specialist will work closely with internal teams, external service providers, and the agency’s security office to manage end-user devices, provide IT assistance, and ensure a secure computing environment. This is an in-office position with occasional remote work, and the specialist will work regular business hours, Monday through Thursday, with some flexibility for occasional Fridays.
Primary Duties &amp; Responsibilities:
<ul>
<li>End-User Support: Provide phone and remote technical support for issues such as new equipment setup, hardware/software problems, SSL VPN issues, suspicious emails, network drive access, and network outages not covered by service providers.</li>
<li>Equipment &amp; Service Coordination: Work with management and departments to discuss equipment performance and collaborate with service providers to resolve ongoing issues promptly.</li>
<li>Software and System Maintenance: Coordinate installations, upgrades, and patches for software on PCs and VDIs, ensuring that systems remain up-to-date and secure.</li>
<li>New Service Rollouts: Support new service or service modifications as required by the Georgia Technology Authority (GTA).</li>
<li>Vendor Coordination: Participate in regular conference calls with vendors and agency CSM to ensure consistent service delivery.</li>
<li>Service Requests: Submit ServiceNow requests for onboarding, offboarding, hardware installations, and other IT-related needs.</li>
<li>System Maintenance &amp; Troubleshooting: Work with service providers to maintain and troubleshoot application issues, particularly for AWS VDI Workspaces.</li>
<li>Vulnerability Management: Coordinate the identification and remediation of vulnerabilities on VDIs and end-user devices.</li>
<li>Mobile Device Management: Perform monthly reviews and updates for mobile device management.</li>
<li>Account Management: Manage network accounts using Active Directory and service providers, including weekly and quarterly reviews of end-user access.</li>
<li>Ticket Management: Effectively manage and escalate CRM tickets to the appropriate service provider when needed.</li>
<li>Audio/Visual Equipment Management: Oversee and manage the AV equipment in all conference rooms within the SAO.</li>
<li>Wi-Fi Management: Manage internal and guest Wi-Fi access points through AT&amp;T to ensure secure network access.</li>
<li>Training Development: Develop materials and methods to train others on hardware and software applications.</li>
<li>Customer Service: Deliver outstanding customer service in person, via phone, and email.</li>
<li>Physical Tasks: Perform lifting and bending as needed to move monitors, laptops, and other IT equipment.</li>
<li>Other Duties: Perform additional duties as assigned to meet department needs.</li>
</ul>
Skills and Competencies:
<ul>
<li>Strong critical thinking, problem-solving, and analytical skills.</li>
<li>Attention to detail, self-motivated, and capable of managing multiple tasks simultaneously.</li>
<li>Ability to go above and beyond in meeting customer needs and expectations.</li>
<li>High level of integrity, accountability, and reliability.</li>
<li>Excellent interpersonal, written, and verbal communication skills.</li>
<li>Ability to multi-task effectively in a fast-paced environment.</li>
<li>Proficiency with MS Office 365 Suite.</li>
<li>Experience with ConnectWise Connect and Microsoft Teams for remote technical assistance.</li>
</ul>
Entry Qualifications:
<ul>
<li>Education: High School diploma/GED required.</li>
<li>Experience: Six (6) months of education or experience in information security, privacy, system/network administration, application development, or IT support.</li>
<li>Must have the ability to independently provide technical support in an assigned area.</li>
</ul>
Preferred Qualifications:
Preference may be given to applicants who meet the minimum qualifications and possess:
<ul>
<li>Vocational/Technical degree in computer technology or networking from an accredited institution, or one year of experience in the installation and repair of computers and technical equipment.</li>
<li>CompTIA A+ Certification.</li>
<li>Ability to analyze and assess customer requests or complaints, evaluate technical issues, and determine the best course of action.</li>
<li>Ability to communicate effectively, including active listening and maintaining a courteous and professional demeanor.</li>
</ul>
Work Schedule:
<ul>
<li>Work Hours: Monday through Thursday, occasional Friday.</li>
<li>Schedule: 32-40 hours per week, mainly in-office with occasional remote work.</li>
</ul>

IT Support Specialist 2

<h3>Job Description</h3>
Job DescriptionAbout Hematogenix
Want a job with greater meaning and higher purpose? Every day Hematogenix employees are warriors fighting a noble and global war on cancer. Helping patients every day and helping partners every day – with our diagnostic and research services. 
Hematogenix is looking for talented and highly motivated individuals to join our team. We offer a competitive benefit package and career development opportunities to help you achieve your highest professional and personal goals. We are eager to show you all we have to offer and how you can grow with us.
Hematogenix is seeking an experienced Desktop Support Specialist with extensive and sophisticated knowledge in software and hardware troubleshooting and to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests.
Duties and Responsibilities
<ul>
<li>Field incoming help requests from end users via both telephone and work orders in a courteous manner.</li>
<li>Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.</li>
<li>Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.</li>
<li>Apply diagnostic utilities to aid in troubleshooting.</li>
<li>Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.</li>
<li>Identify and learn appropriate software and hardware used and supported by the organization.</li>
<li>Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.</li>
<li>Test fixes to ensure problem has been adequately resolved.</li>
<li>Perform post-resolution follow-ups to help requests.</li>
<li>Develop help sheets and knowledge base articles for end users.</li>
<li>Perform related duties consistent with the scope and intent of the position.</li>
</ul>
 
Must Have Knowledge &amp; Experience
<ul>
<li>Minimum 1-2 years experience </li>
<li>Bachelors Degree in related field </li>
</ul>
<ul>
<li>Advanced experience with desktop operating systems including Windows 10 and other versions.</li>
<li>Extensive experience with MS Office in general and MS Excel in particular including the use of advanced MS Excel features. </li>
<li>Advanced knowledge in computer hardware and hardware setup and troubleshooting.</li>
<li>Extensive application support experience.</li>
<li>Working knowledge of a range of diagnostic utilities.</li>
<li>Exceptional written and oral communication skills.</li>
<li>Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.</li>
<li>Strong documentation skills.</li>
</ul>
 
The Following Skills are not required but Highly Desirable
<ul>
<li>A+ Certification</li>
<li>Strong understanding of Active Directory and Group Policies.</li>
<li>Experience with server operations and datacenter operations.</li>
<li>Experience with remote installations and remote system management.</li>
<li>Experience with centrally managed Anti-Virus and system security solutions. </li>
</ul>
 
Personal Attributes
<ul>
<li>Ability to conduct research into a wide range of computing issues as required.</li>
<li>Ability to absorb and retain information quickly.</li>
<li>Ability to present ideas in user-friendly language.</li>
<li>Highly self-motivated and directed.</li>
<li>Keen attention to detail.</li>
<li>Proven analytical and problem-solving abilities.</li>
<li>Ability to effectively prioritize and execute tasks in a high-pressure environment.</li>
<li>Exceptional customer service orientation.</li>
<li>Experience working in a team-oriented, collaborative environment.</li>
</ul>
 
Benefits we Offer:
<ul>
<li>Medical</li>
<li>Dental </li>
<li>Vison </li>
<li>Life</li>
<li>401k </li>
<li>PTO</li>
<li>Competitive Salary</li>
</ul>
 
Contact Information:
<a href="mailto:jobs@hematogenix.com" target="_blank">jobs@hematogenix.com</a>; <a href="http://www.hematogenix.com" target="_blank">www.hematogenix.com</a>
Hematogenix provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Desktop Support Specialist

<h3>Job Description</h3>
Job Description
Joining Synergex means navigating the career you desire with you in the driver seat. Working alongside other talented and creative minds, your contributions will serve to keep our clients on the cutting edge of technology. Through our expert consulting services, our ever-evolving comprehensive suite of products, and our top-notch developer support, Synergex ensures every single one of our customers – from global Fortune 100 companies to local businesses – has the tools and support needed to take their business to the next level. This is what we’ve been doing for over 45 years, and none of it would be possible without our awesome team – and that’s where you come in.
The Synergex Application Support Team is looking for an Application Support Specialist.
As an Application Support Specialist, you will partner with team members to help Synergex provide top tier support for our customers applications. You will do this by managing support cases, taking customer calls, writing documentation, and working with developers on new features and bug fixes.
Job Description:
The Application Support Specialist provides exceptional application support to Synergex customers worldwide. Responsible for the day-to-day management of support cases, customer application updates, writing documentation for internal and customer use, ensuring that support cases are responded to and resolved according to Service License Agreements (SLAs).
Requirements
Essential Duties and Responsibilities
<ul>
<li>Have superior customer centric focus with a proven ability to thoroughly resolve customer inquiries via phone, video calls, ticketing system, and email.</li>
</ul>
<ul>
<li>Identify, research and resolve application and technical issues related to supported applications.</li>
<li>Identify and escalate cases requiring a higher level of support</li>
<li>Document, track and monitor issues in company provided application to ensure timely resolutions, meeting or exceeding customer SLAs.</li>
<li>Perform quality assurance (QA) on documented bugs and new functionality. </li>
<li>Learn new applications and business domains to expand professional knowledge</li>
<li>Ability to multitask, prioritize and perform effectively under tight deadlines and time constraints.</li>
<li>Expected to be self-directed, self-motivated, able to establish priorities and to work both independently and in a team environment.</li>
<li>Expected to contribute to a technical knowledge base and write technical documentation for internal use and write technical/instructional documentation for customers</li>
<li>Demonstrate patience, adaptability, and resourcefulness in all interactions with internal and external stakeholders</li>
<li>Participate in a rotating after-hours support schedule, including nights and weekends.</li>
<li>Infrequent travel may be required when providing onsite support of software.</li>
</ul>
Job Requirements
Must haves:
<ul>
<li>High school diploma, GED, or equivalent.</li>
<li>1 to 3 years' experience with Application/Customer Support.</li>
<li>Knowledge and experience with basic computer functions and systems (Windows).</li>
<li>Knowledge and experience with Microsoft Excel and Word applications.</li>
<li>General knowledge of programming concepts, software development cycles (SLDCs) and associated tools and platforms.</li>
<li>Excellent communication skills, both verbal and written; strong interpersonal skills.</li>
<li>Ability to understand application issues and articulate industry operational/technical solutions.</li>
<li>Strong prioritization skills.</li>
<li>Exceptional customer service skills.</li>
</ul>
Nice to haves:
<ul>
<li>Experience in end-user support in a help desk environment.</li>
<li>Software application installation experience.</li>
<li>Familiarity with one or more general purpose programming languages including but not limited to: Synergy. </li>
</ul>
Job Essential Functions
Work Location
<ul>
<li>In-Office &amp; Hybrid Options: Opportunities to work in the office or a combination of remote and in-office (hybrid) are also available based on preference and business needs.</li>
</ul>
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
<ul>
<li>Prolonged Periods of Sitting or Standing: Ability to sit or stand at a desk workstation for extended periods during the workday.</li>
</ul>
<ul>
<li>Manual Dexterity: Proficient use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.</li>
<li>Visual Abilities: Adequate vision to read and interpret data on computer screens and printed materials.</li>
<li>Hearing and Speech: Clear verbal communication skills for virtual meetings and phone conversations; ability to hear and understand spoken information.</li>
<li>Cognitive Functions: Ability to concentrate, analyze data, and make decisions with minimal distractions in a remote work environment.</li>
<li>Minimal Physical Exertion: Occasionally lifting or moving items up to 10 pounds, such as laptops or office supplies.</li>
</ul>
Synergex is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
The base salary hiring range for this position is $45,000 - $60,000
Benefits
What Makes Synergex Awesome? Synergex has created a positive, vibrant culture that celebrates initiative and promotes creativity and autonomy. We have established an environment of personal growth through our support of education and professional development and our onsite and remote wellness offerings. 
We have:
<ul>
<li>Loyal, enthusiastic customers who appreciate our role as their technology partner. </li>
<li>A stable, profitable, long-standing business with a culture that values work-life balance.</li>
<li>A variety of fun opportunities to connect with your coworkers both virtually and in-person.</li>
<li>Access to employer-sponsored wellness programs. </li>
<li>A comprehensive benefits package including: </li>
<ul>
<li>Comprehensive health plan that includes medical, dental, and vision insurance. </li>
<li>Employer-paid long-term care, life, and AD&amp;D coverage. </li>
<li>13 paid holidays. </li>
<li>Generous time off with the ability for PTO to roll over year-to-year.</li>
</ul>
</ul>

Application Support Specialist

<h3>Job Description</h3>
Job Description
<ul>
<li>Do you enjoy working with a variety of people and technologies each day?</li>
<li>Do you excel at&nbsp;providing technology and business solutions to smart, driven individuals?</li>
</ul>
If you answered yes to these questions then we have an exciting opportunity that’s right up your alley.
We are seeking an&nbsp;IT Support Specialist&nbsp;with a solid background in end user support, Windows, Macs, and cloud systems to join our growing team in an important client-facing support capacity.
Job Description:
This is for a full-time, permanent position at growing IT consulting company allowing you to work with many different technologies but within a regular, stable base of clients.
As an IT Support Specialist, you will collaborate with employees to quickly resolve any technical issues interrupting their productivity. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. You have experience working with both email, phone, and walk up support.
Customer service expertise is essential.
Our capital management clients have over $150B under management and we work with some of the Bay Area’s most prestigious independent schools.
Qualifications:
<ul>
<li>3 to 5 years&nbsp;of IT industry experience</li>
<li>End user support experience for&nbsp;Windows and MacOS</li>
<li>A drive to assist customers and solve their technical problems</li>
<li>Work with various IT departments and the IT Support team to be the point person at the office to perform important tasks: troubleshooting network connectivity, testing Audio/Visual (AV) equipment, and handling inventory, for starters</li>
<li>Image Windows, and configure these computers for employees</li>
<li>Answer questions and provide support for employees in person, at our offices, and online (via email, Slack, and tickets)</li>
<li>A strong understanding of connecting computers to networks, especially over wifi and VPN</li>
<li>Management of mobile devices (iPhone/Android) in a corporate environment</li>
<li>Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly (especially with demanding, high touch executive level clients)</li>
<li>Problem solving and intuitive troubleshooting skills</li>
<li>Perform small project-based work to improve IT and other systems</li>
<li>Showcase your knowledge by training other employees on new applications, hardware, and more</li>
<li>Ability to lift 50+ lbs computer equipment and hardware, climb ladders, and use hand tools where necessary</li>
<li>Ability to work occasional weekend days</li>
</ul>
Does this opportunity interest you?&nbsp;
If you are eager to expand your expertise by rolling up your sleeves and diving into a high-profile role, join us today to help continue providing best-in-class technology solutions and service!&nbsp; &nbsp;
About us:
Founded in 2007, and profitable since inception, our company is self-funded with no outside investors. Every member of the management team has over 20 years of experience in the industry. &nbsp;Our employees work hard, enjoy their work, and have a life outside of work too.
We provide best of breed technology solutions to SMB clients that have Fortune 500 technology needs. Our customers include Venture Capital, Private Equity, Hedge Funds, independent schools, and technology startups (our investment firm customers have over $150 Billion, combined, under management).&nbsp;
We create tailored IT solutions for companies that need well-managed, secure, highly available, disaster recovery protected systems. We augment IT departments by bringing special expertise and experience and are the IT department for clients without IT staff, who require high-touch support and superior systems management. We provide monitoring and remote management of systems, along with managed services.&nbsp;
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