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<h3>Job Description</h3>
Job Description
We are seeking a Remote Support Engineer to join our team! You will resolve computer-related issues for our clients.
Responsibilities:
Provide technical assistance with computer hardware and software Resolve issues for clients via phone, in person, or electronically Recommend hardware and software improvements Track customer issues and resolutions
Qualifications:
1 - 5 years' experience in IT, customer service, or other related fields Ability to communicate clearly and concisely. Excellent written communication skills are essential to success. Familiarity with the following hardware/software platforms: Windows Server Platform Microsoft Active Directory Platform Microsoft Active Directory Platform Microsoft SharePoint Server VMware / Hyper-V Virtualization Platform Microsoft Office Applications Strong troubleshooting and critical thinking skills Positive and professional demeanor
Company DescriptionFTI Services is a fun and engaging environment full of smart and hardworking people. We are constantly working on new and exciting things, no two days are ever the same. If you are the type of person that thrives in dynamic and challenging environments where your contributions make a difference, we are looking for you. 
<h3>Company Description</h3>
FTI Services is a fun and engaging environment full of smart and hardworking people. We are constantly working on new and exciting things, no two days are ever the same. If you are the type of person that thrives in dynamic and challenging environments where your contributions make a difference, we are looking for you.

Desktop Support Specialist

<h3>Job Description</h3>
 
CUSTOMER SERVICE TECHNICAL SUPPORT SPECIALIST ROLE 
 
Welcome to AGILOX North America Inc, a hub for technology lovers and creative minds! Our commitment to innovation is in every facet of our company. We proudly combine our globally patented software, the groundbreaking "X-SWARM Technology," with the advanced mechanical systems of our Autonomous Mobile Robots (AMRs). 
Currently, we are looking for a Customer Service Technical Support Specialist—an exciting role for anyone passionate about cutting-edge technology in AMRs. If this piques your interest, we invite you to join our AMAZING TEAM and help shape the future of robotics!
 
ROLE TITLE: Customer Service Technical Support Specialist
 
ABOUT THIS ROLE:
The Customer Service Technical Support Specialist plays a crucial role in helping customers resolve technical issues, offering product advice, and maintaining high levels of customer satisfaction. This position demands strong communication abilities, a solid understanding of technical concepts, and the capacity to address problems effectively.
 
REPORTS TO: Customer Service Manager
 Candidates must reside in Metro Atlanta area to be considered
 
KEY RESPONSABILITIES:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Address customer inquiries through phone, email, chat, or ticketing platforms.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Identify and resolve hardware, software, or product-related issues.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide clear, step-by-step guidance to users in a non-technical way.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Refer complex issues to advanced technical support or engineering teams as needed.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Record all interactions and solutions in the CRM or ticketing system.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Customer Service Technician Specialist also provide assistance and training for end-user support questions specific to AGILOX Applications
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Share insights with product or engineering teams regarding frequent customer concerns.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Inform customers about product features, updates, and best practices.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Uphold professionalism and empathy in all customer interactions.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Conduct follow-ups to confirm customer satisfaction with issue resolution.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Follow up with customers to ensure issues are resolved to their satisfaction.
 
EDUCATION &amp; EXPERIENCE: 
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;2+ years of experience in Customer Service Technical role.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(Preferred) Associate’s or bachelor’s degree in IT, Computer Science, or related field. 
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Solid understanding of operating systems (Windows, macOS, Linux)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Basic to advanced understanding of operating systems (Windows, macOS, Linux)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Familiarity with hardware (printers, routers, desktops, laptops, etc.)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proficiency in troubleshooting software and network issues
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience with help desk software (e.g., Zendesk, Freshdesk, ServiceNow)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Knowledge of remote access tools (e.g., TeamViewer, Any Desk)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Basic understanding of networking (IP, DNS, VPN, firewalls)
 
CERTIFICATIONS:(Optional)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;CompTIA A+
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;HDI Customer Service Representative
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;ITIL Foundation
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Microsoft Certified: Modern Desktop Administrator Associate
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Cisco Certified Support Technician (CCST)
 
PROFESSIONAL QUALITIES
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Time management and multitasking ability
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Team player with a positive attitude
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Self-motivated and able to work independently
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Willingness to learn and adapt to new technologies
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to stay calm under pressure
 
BENEFITS:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Opportunity for growth and career advancement
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Collaborative and supportive team environment
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Exposure to a wide range of sales and marketing activities
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Medical-No waiting period (sponsored 100% for employees, 80% for dependents).
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Health Bonus: Choice between HSA contribution total of 3k annually, or
· 3k Health bonus paid semi-annually, as accrued (January/July).
·&nbsp;Dental-No waiting period
·&nbsp;Vision-No waiting period
· SIMPLE IRA plan (AGILOX North America matches up to 3%).
· Life insurance 
· Long- and short-term disability
· 16 days of PTO 
· 7 paid Holidays

Customer Service Technical Support

<h3>Job Description</h3>
Job Description
Title: End User Support Services Specialist
Location: Alexandria, VA
About iWorks: iWorks Corporation, founded in 2005, is a leading provider of information technology and professional services to the federal government. We are a recognized leader in personnel security and vetting solutions, Agile, DevOps, DevSecOps, data analytics, and cloud solutions. Our continuous process improvement approach, combined with our business and technology expertise, results in innovative solutions.
We offer exceptional comprehensive benefits (Medical, Dental, Vision, Life and Disability); 401(k); Health and Wellness Benefits; and Paid Sick Time, Vacation Time, and Holiday Time. You're eligible for bonuses throughout the year as part of our incentive program for innovation, and business development. All employees are also considered for an annual raise, commensurate with performance and company commitment.
About this position:
The End User Service Specialist (EUS) provides Tier II support for customer-related IT issues that are escalated by the Tier I Service Desk across all locations. EUS Specialists are responsible for delivering a high standard of professionalism, completing assigned tasks promptly, and ensuring a positive customer experience with every interaction. The role requires proactive monitoring of ticket queues and prompt resolution of issues, with necessary follow-up and coordination with other technical teams to drive issues to closure on behalf of customers. The EUS practitioner is responsible for installing hardware and software, diagnosing abnormalities with customers' equipment, and repairing, maintaining, and upgrading hardware and equipment. Technicians are responsible for escalating issues outside the EUS team's expertise to the appropriate specialist support group. Core Competencies and Expertise to perform the job include:
Salary Range: 80-90k - commensurate with candidate's skills, experience, and qualifications. 
On a day-to-day basis, you will:
<ol>
<li>Install, maintain, troubleshoot, and repair computer hardware and software.</li>
<li>Resolve operating system issues, application problems, software installations, and service requests.</li>
<li>Troubleshoot and resolve network connectivity issues.</li>
<li>Set up, configure, and troubleshoot printers, including network printers, and iOS-based mobile devices.</li>
<li>Set up, operate, and troubleshoot audio and video teleconferencing (VTC) equipment, including HP Poly Conference technology.</li>
<li>Use remote support tools to provide in-person and remote assistance to IT users.</li>
<li>Provide "how-to" guidance and end-user support for all supported devices, applications, and systems.</li>
<li>Monitor and manage ticket queues in ServiceNow, meeting KPIs and SLA thresholds.</li>
<li>Prioritize tickets based on impact and urgency, and escalate complex issues to second- and third-level experts as needed.</li>
<li>Serve as a Tier II escalation point, providing guidance to resolve customer tickets.</li>
<li>Mentor and train new team members on processes, troubleshooting, and technical solutions.</li>
<li>Assist the Team Lead with escalations, major incident management, and customer communications.</li>
<li>Install and relocate hardware and software as needed.</li>
<li>Deliver excellent customer service, ensuring a positive user experience.</li>
</ol>
Required Education/Qualifications:
<ul>
<li>Security Clearance: MUST be fully adjudicated &amp; maintain a Secret security clearance or higher.</li>
<li>Education: High school diploma or Associate/Bachelor's degree with relevant hands-on work experience in a related field.</li>
<li>Experience: 3-5 years of applicable experience</li>
<li>Certifications: Security+ CE Certified</li>
<li>Excellent problem-solving skills and attention to detail.</li>
<li>Effective communication skills and the ability to collaborate with cross-functional teams.</li>
</ul>
Please Note: We maintain an on-camera policy for all virtual company meetings to foster engagement and collaboration. Reasonable exceptions may be granted with prior approval from Human Resources and/or the applicable manager or client.
FLSA &amp; EMPLOYMENT STATUS: FLSA EXEMPT AND FULL-TIME POSITION 
iWorks Corporation is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, Veteran status, sexual orientation, or other protected characteristic.
 
iWorks is committed to maintaining a safe and productive work environment for all employees and ensuring the security and well-being of our clients. As part of our standard hiring process, we may conduct background checks and drug screenings on potential candidates to assess their suitability for employment.

End User Support Services Specialist

<h3>Job Description</h3>
Job Description
The Level II Help Desk Technician will provide advanced technical support to our internal customers, ensuring a seamless and efficient IT environment. The ideal candidate will exhibit strong problem-solving skills, extensive technical knowledge, and excellent communication abilities. They will be responsible for resolving more complex issues across all IT platforms while demonstrating excellent customer service. They must be able to work independently, but still be able to demonstrate team collaboration across a multi-site IT support structure.
Job Responsibilities:
<ul>
<li>Mindset: Cultivate and promote a growth mindset within the IT team, encouraging continuous learning, innovation, and adaptability.</li>
<li>Customer Service: Model excellent customer service by clearly communicating the solution to the end user while demonstrating patience and empathy.</li>
<li>Mentoring: Provide guidance to less senior technicians, helping to enhance their technical skills.</li>
<li>Problem Resolution: Diagnose and resolve complex technical issues, including software, hardware, and network problems.</li>
<li>Incident Management: Handle incidents and service requests within the Zendesk Ticketing system, ensuring timely resolution and compliance with SLA performance metrics.</li>
<li>System Administration: Perform advanced tasks in Active Directory, Exchange, and File Administration.</li>
<li>Network Support: Assist in managing and troubleshooting network-related issues, including RDS / Terminal Services remote access.</li>
<li>Security: Identify and mitigate security threats, including phishing and malware, using various cybersecurity tools. Assist with remediating high-risk vulnerabilities.</li>
<li>Documentation: Create and update technical documentation, knowledge base articles, and standard operating procedures.</li>
<li>Project Support: Assist with IT projects, including deployments, migrations, and upgrades.</li>
<li>Hardware, OS and Software: Install, configure, and troubleshoot more complex hardware and software issues (SAGE, Paperless). In depth knowledge of Windows 10/11 operating systems.</li>
<li>Mobile Device Management (MDM): Configure, manage, and support mobile devices (smartphones, tablets) across various platforms (iOS, Android) using Mobile Device Management (MDM) solutions.</li>
<li>Remote Support: Provide remote support for multiple locations and occasionally conduct site visits, which may include overnight stays. Local travel to other branch locations within 3-20 miles as needed.</li>
<li>Availability: Provide weekend or after-hours support as needed.</li>
</ul>
Necessary Skills &amp; Experience:
<ul>
<li>Education: Bachelor’s degree in Information Systems, Computer Science, or a related field (preferred).</li>
<li>Experience: 3-5 years of relevant help desk or technical support experience.</li>
<li>Technical Proficiency: Advanced knowledge of Windows 10/11 operating systems, Active Directory, Exchange, and network protocols.</li>
<li>Communication: Excellent verbal and written communication skills.</li>
<li>Problem-Solving: Strong analytical and problem-solving abilities with a focus on customer satisfaction.</li>
<li>Certifications: Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified: Modern Desktop Administrator Associate (preferred but not required).</li>
<li>Bilingual Skills: Proficiency in English and Spanish is an advantage.</li>
<li>Physical Requirements: Ability to lift and move equipment weighing up to 50 lbs.</li>
</ul>
Perks &amp; Pluses:
<ul>
<li>Medical, Dental, Vision, FSA</li>
<li>401(k) with company match.</li>
<li>9 paid holidays per year.</li>
<li>Paid vacation and sick leave</li>
<li>Technical conference participation and/or advanced technical IT training.</li>
</ul>
Join an elite team of IT professionals who have a proven technical track record for superior customer service. At Gothic Landscape, the customer comes first, and a successful team member will go above and beyond to ensure the IT needs of the company are met.
Here at Gothic Landscape, we believe that your success is our success. Apply today and experience a wonderful and rewarding career in IT!
OUR EEO POLICY
We are committed to providing equal employment opportunities to all employees and applicants without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles, including braids, locks, and twists), ethnicity, religion, color, sex (including childbirth, breast feeding, and related medical conditions), gender, gender identity or expression, uniform service member and veteran status, marital status, pregnancy, age, national origin, ancestry, citizenship status, disability, protected medical condition, genetic information, sexual orientation, or any other protected status in accordance with all applicable federal, state, and local laws.

Desktop Support Specialist - Level II

<h3>Job Description</h3>
Job Description
FrankCrum is a Top Workplace!
FrankCrum, voted by it's employees as a Top Workplace in Tampa Bay for more than 10 years in a row, is a Professional Employer Organization (PEO) based in Clearwater, Florida. FrankCrum employs approximately 400 people who serve over 4,000 businesses by offering a full range of HR services, including payroll, employee benefits, HR consulting services and workers' compensation insurance. Our PEO is a family culture that encourages people to feel at home, collaborate, and respect each other and we live by our Pillars of Excellence which are Integrity, Prosperity, and Affinity!
Click here to learn more about FrankCrum!
The Role You'll Play to Create Success
We are happy to announce a full-time&nbsp;Technical&nbsp;Support Specialist position filled with many exciting opportunities! In this role, you will have the opportunity to impact the FrankCrum business everyday by performing performing technical support functions and providing technical support to employees and clients.
<ol>
<li>Receives telephone calls and e-mails from users and assists with their technical problems or questions.</li>
<li>Maintains help desk system data, recording requests from users, maintaining current status, performing follow up and escalation as needed. Contribute to the help desk system knowledge base to promote self-service.</li>
<li>Performs work on network equipment, appliances, desktop equipment, voice systems, desktop systems, peripherals, and vendor services for the information technology department.</li>
<li>Ascertains from computer user the nature of problem, determines whether problem is caused by hardware, such as modem, printer, cables, or telephone, formulates diagnosis, and assists users through problem solving steps.</li>
<li>Provides first level of support for Exchange, including Outlook setup, troubleshooting and Mailbox creation, as well as&nbsp;for digital and IP phone systems.</li>
<li>Performs Active Directory access administrator duties such as setup of new user accounts, password reset, and deleting terminated user accounts.</li>
<li>Works with co-workers to research problems and find solutions.</li>
<li>Consults with client and staff to implement and support remote check printing setup.</li>
<li>Documents system processes for hardware group when needed.</li>
<li>Provides training to FrankCrum employees on basic office applications such as word, EXCEL, Outlook, and Power Point when necessary.</li>
<li>Researches and evaluates new products and attend training sessions and seminars to further knowledge.</li>
<li>Performs basic system administration work on various systems.</li>
</ol>
The Attributes We Seek
Keys to success in this position include knowledge of computer hardware and software systems and programs to a broad extent.&nbsp;An associate degree or equivalent technical certifications is required. Minimum of two (2) years of experience in areas such as Microsoft technology knowledge including Active Directory, Azure/ Entra ID, Office Products, Disk and tape backups, local area networking, PC, laptops, portable devices, telephone products. 
Our Competitive Benefits
Along with this great opportunity, FrankCrum also provides exceptional benefits from top carriers including:
<ul>
<li>Health Insurance is zero dollar&nbsp;paycheck cost for employee's coverage and only one-hundred-fifty dollar a month for family!</li>
<li>Dental and Vision Insurance</li>
<li>Short Term Disability and Term Life Insurance at no cost to the employee</li>
<li>Long Term Disability and Voluntary Term Life Insurance</li>
<li>Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance</li>
<li>401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes, and the employee is immediately vested in the employer match</li>
<li>Employee Assistance Program at no cost to the employee</li>
<li>Flexible Spending Accounts for Medical and Dependent Care Reimbursement</li>
<li>Health Savings Account funded by FrankCrum</li>
<li>Paid time off and holiday pay</li>
<li>Education reimbursement up to five thousand two hundred&nbsp;fifty dollars&nbsp;tax free per calendar year</li>
<li>PTO cash out</li>
<li>Tickets at Work</li>
<li>Access to the Corporate America Family Credit Union</li>
<li>Employee and client referral bonus programs</li>
<li>Paid volunteer time</li>
</ul>
What's Special About FrankCrum
FrankCrum, a family-owned business-to-business entity since 1981 is made of several companies: FrankCrum Corporate (a professional employer organization), FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency - all based in Clearwater, Florida. This "family of employer solutions" employs approximately 400 people who serve over 4,000 clients throughout the United States. FrankCrum employees are trained to deliver high value through exceptional customer service and treat clients and coworkers like family. By living by our Brand Pillars of Integrity, Affinity, and Prosperity, employees are recognized at quarterly events for exceptional customer service and milestones in tenure. 
The FrankCrum headquarters spans 14 acres and includes a cafe, subsidized for employees. Menus include made-to-order breakfast, hot lunch options and even dinners that can be ordered to-go, all at very affordable prices. The cafe also plays host to monthly birthday and anniversary celebrations, eating and costume contests, and yearly holiday parties. Through the input of its own employees, The Tampa Bay Times has recognized FrankCrum as a Top Place to Work for more than 10 years in a row! FrankCrum also supports several community efforts through Trinity Cafe, the Homeless Empowerment Program, and Clearwater Free Clinic!
If you want to play this role to positively impact our clients' day-to-day business, then apply now!
FrankCrum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
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z48wIivziF

Technical Support Specialist

<h3>Job Description</h3>
Job DescriptionDescription:
Position Overview
As an IT Support Specialist, you’ll be a key member of the IT team, providing day-to-day support to employees, maintaining desktops and devices, and assisting with the administration of core business platforms—including our ERP system and Shopify storefront(s). You’ll be exposed to a wide range of technologies and processes, with opportunities to grow into systems administration, infrastructure, or application support. This is an on-site position, and the ability to work from our Richfield, WI office during normal business hours is required.
Key Responsibilities
<ul>
<li>Serve as the first point of contact for end-user IT support (onsite and remote)</li>
<li>Troubleshoot and resolve issues related to hardware, software, networking, and user access</li>
<li>Configure and deploy desktops, laptops, printers, and mobile devices</li>
<li>Support and maintain Microsoft 365 accounts, Active Directory, and device management tools</li>
<li>Assist with ERP administration: user setup, permissions, troubleshooting, and light data support</li>
<li>Provide Shopify and eCommerce platform support: plugin updates, access control, issue triage</li>
<li>Maintain IT documentation and asset inventory</li>
<li>Support onboarding/off-boarding processes, including provisioning and deprovisioning accounts</li>
<li>Collaborate with senior IT staff on projects and system improvements</li>
</ul>
Requirements:
Requirements
<ul>
<li>1–3 years of hands-on IT support experience in a help desk or desktop support role</li>
<li>Proficiency with Windows environments</li>
<li>Experience with Microsoft 365, Active Directory, and common remote support tools</li>
<li>Basic experience with ERP systems (e.g., Microsoft Dynamics 365 Business Central)</li>
<li>Familiarity with Shopify or comparable eCommerce platforms</li>
<li>Solid understanding of networking fundamentals (DNS, DHCP, VPN, IP addressing)</li>
<li>Excellent communication, troubleshooting, and problem-solving skills</li>
<li>Strong sense of ownership, attention to detail, and a customer-first mindset</li>
<li>Must be able to work on-site full-time at our Richfield, WI office</li>
</ul>
Nice to Have (Bonus Points)
<ul>
<li>Experience with IT ticketing systems</li>
<li>Knowledge of cybersecurity best practices and endpoint protection tools</li>
<li>Familiarity with remote support tools (ScreenConnect)</li>
<li>Certifications: CompTIA A+, Microsoft Certified, or similar</li>
</ul>

IT Support Specialist

<h3>Job Description</h3>
Job Description
Reports to: SOC Support Manager
Location: Remote Pacific Time Zone, US
Compensation Range: $50,000 to $65,000 base, plus bonus and equity. This role may be eligible for on-call/call-in pay in addition to base pay
What We Do:
Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference.
Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service.
We protect 4M+ endpoints and 7M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting.
What You'll Do:
This is an entry-level role in which you will act as an intermediary between our partners/customers and our Security Operations Center (SOC) team. To facilitate effective service delivery and ensure partner satisfaction, this role requires excellent customer service and communication skills, as well as a solid understanding of cybersecurity.
Responsibilities:
<ul>
<li>Provide exceptional customer support via phone, email, and chat.</li>
<li>Address partner security concerns with timely and informative responses.</li>
<li>Ensure partner understanding by breaking down complex SOC concepts and actions into digestible information.</li>
<li>Lead calls with partners, facilitating communication and collaboration with the SOC team.</li>
<li>Troubleshoot product issues and provide support for other product-related requests as needed</li>
<li>Collaborate effectively with internal teams to ensure customer satisfaction.</li>
<li>Advocate for partner needs and provide feedback to the relevant internal teams.</li>
<li>Contribute to the development of knowledge base articles and other support resources.</li>
</ul>
What You Bring To The Team: 
<ul>
<li>Must be located in the Pacific Standard time zone and be able to work Sunday through Thursday</li>
<li>Demonstrated passion for cybersecurity with a commitment to continuous learning and development in the field</li>
<li>Exceptional communication and interpersonal skills</li>
<li>Remain calm and empathetic when supporting partners through security incidents.</li>
<li>Strong ability to prioritize daily tasks</li>
<li>Enthusiasm for working collaboratively and making a meaningful contribution to a successful team.</li>
<li>Embraces change and excels in evolving environments.</li>
<li>Not afraid to ask questions </li>
<li>Strong self-awareness and the ability to work independently</li>
</ul>
Would be a Plus:
<ul>
<li>MSP or Help Desk Experience</li>
<li>Microsoft 365/Entra Experience</li>
<li>Basic understanding of Networking </li>
<li>Basic understanding of SIEM tooling</li>
</ul>
What We Offer: 
<ul>
<li>100% remote work environment - since our founding in 2015</li>
<li>Generous paid time off policy, including vacation, sick time, and paid holidays</li>
<li>12 weeks of paid parental leave</li>
<li>Highly competitive and comprehensive medical, dental, and vision benefits plans </li>
<li>401(k) with a 5% contribution regardless of employee contribution</li>
<li>Life and Disability insurance plans</li>
<li>Stock options for all full-time employees </li>
<li>One-time $500 reimbursement for building/upgrading home office</li>
<li>Annual allowance for education and professional development assistance </li>
<li>$75 USD/month digital reimbursement</li>
<li>Access to the BetterUp platform for coaching, personal, and professional growth</li>
</ul>
Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. 
We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. 
We do discriminate against hackers who try to exploit businesses of all sizes. 
Accommodations:
If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to <a href="mailto:accommodations@huntresslabs.com" target="_blank">accommodations@huntresslabs.com</a>. Please note that non-accommodation requests to this inbox will not receive a response. 
If you have questions about your personal data privacy at Huntress, please visit ourprivacy page.
#BI-Remote

SOC Support Specialist - West Coast Weekend Shift

<h3>Job Description</h3>
Job Description
Overview
We are seeking a detail-oriented and empathetic Customer Onboarding Specialist to guide new customers through their first steps with our service. In this remote role, you’ll ensure clients feel confident, informed, and supported as they begin their journey, delivering a smooth and positive onboarding experience.
Responsibilities
<ul>
<li>
Welcome and guide new customers via phone, email, and chat
</li>
<li>
Provide clear instructions on processes, forms, and next steps
</li>
<li>
Assist customers with completing documentation and account setup
</li>
<li>
Track progress and maintain detailed records in the CRM system
</li>
<li>
Proactively follow up to ensure onboarding tasks are completed
</li>
<li>
Collaborate with internal teams to address customer needs
</li>
</ul>
Qualifications
<ul>
<li>
Prior experience in onboarding, customer service, or client support preferred but not required
</li>
<li>
Excellent communication and relationship-building skills
</li>
<li>
Tech-savvy and comfortable using Google Workspace, CRM systems, and Adobe PDF tools
</li>
<li>
Detail-oriented and highly organized
</li>
<li>
Dependable, with a quiet remote workspace and reliable internet connection
</li>
</ul>
Top Attributes
<ul>
<li>
Friendly, patient, and supportive
</li>
<li>
Detail-oriented with strong follow-up skills
</li>
<li>
Tech-savvy and eager to help customers succeed
</li>
</ul>
Benefits
<ul>
<li>
$24 per hour
</li>
<li>
Health insurance (for full-time employees)
</li>
<li>
Company-provided equipment
</li>
<li>
Supportive team with comprehensive training
</li>
</ul>
Company DescriptionWe are a growing company looking to hire motivated individuals! 
<h3>Company Description</h3>
We are a growing company looking to hire motivated individuals!

Customer Onboarding Specialist

<h3>Job Description</h3>
Job Description
Position Title: IT Help Desk Support Specialist
Reports to: Assistant Vice President of Technology
Department: Technology
Location: Corporate
Position Type: Full-Time; 40 hours per week 
FLSA Classification / Type: Non-Exempt 
Supervises: None 
Effective:

POSITION SUMMARY

The IT Help Desk Support Specialist is the first point of contact for IT needs. These will encompass basic troubleshooting, supporting company software, knowledgebase article creation, and working on other IT projects assigned. 
DUTIES AND RESPONSIBILITIES
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
<ol>
<li>Respond to help desk tickets, answer support calls/chats, and assist employees through email</li>
<li>Assist with supporting company software (ex. Office 365, Encompass, Entra)</li>
<li>Use company-created tools and documentation to resolve common problems</li>
<li>Research, test, implement, and document solutions to new issues</li>
<li>Use company provided remote support software to troubleshoot and resolve computer issues</li>
<li>Assist with monitoring and managing company services</li>
<li>Maintain and improve "all things" IT in Corporate office to provide increased efficiency</li>
<li>Train employees and create and maintain documentation and training materials (ex. how to use Outlook, OneDrive, features of phones, etc.)</li>
<li>Conduct employee training when necessary through on-site or remote means</li>
<li>Setup and deploy new computers</li>
<li>Setup and deploy new phones with company phone system</li>
<li>Mail equipment to employees working from their homes</li>
<li>Additional duties as assigned, given adequate guidance and resources</li>
</ol>
REQUIRED EDUCATION, EXPERIENCE, LICENSURE, AND COMPETENCIES
 1. Minimum of 3 years combined IT Help Desk, PC Repair, or customer service experience 2. High school diploma, or equivalent education and experience; college degree preferred 3. Highly motivated, ambitious, and driven to succeed 4. Trustworthy, honest, and displays a high-level of integrity 5. Able to work effectively 6. Strong attention to detail and accuracy 7. Effective written and verbal communication skills 8. Able to identify and resolve problems in a timely manner 9. Able to understand and respond appropriately to basic inquires 10. Able to read, write, and communicate using the English language sufficiently to perform job functions 11. Able to multi-task 12. Works well under general light supervision 13. Able to handle and meet deadlines
14. Compliance with all Bank Secrecy Act (BSA), Anti-Money Laundering (AML) laws, and Office of Foreign Asset Controls (OFAC) requirements is required. Employee must complete annual training in these areas

WORK ENVIRONMENT

This job operates in a clerical office setting; climate-controlled surroundings with adequate lighting and little or moderate noise when in the office. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 
PHYSICAL DEMANDS
This is largely a sedentary role; however, some filing and photocopying is required. This would require the ability to lift files, open filing cabinets, and bend or stand as necessary. 
TRAVEL
This position requires up to xx% travel. Moderate travel needed by private vehicle or airline carriers with over-night stays in modern facilities at times. Regional traffic conditions when traveling by car to-and-from business appointments. Mileage reimbursement will be provided at current IRS allowable rates.

EXPECTED HOURS OF WORK
Days and hours of work are Monday through Friday, 8:30 a.m. to 5:00 p.m. Evening and weekend work may be required as job duties demand. 
 
OTHER DUTIES

This position performs additional duties as assigned, given adequate guidance and resources. This Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee to perform this job. Duties, responsibilities and activities may change at any time with or without notice. 
EOE D/V/M/F

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