<h3>Job Description</h3>
Job DescriptionCompany Description 
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description 
The Controller is responsible for the tactical execution of the accounting operations of the company, to include the production of periodic financial reports, maintenance of an adequate system of accounting records, and adherence to a comprehensive set of controls designed to mitigate risk, enhance the accuracy of the company’s reported financial results, and ensure that reported results comply with generally accepted accounting principles
<ul>
<li>Provide comprehensive financial updates to senior management by evaluating, analyzing, and reporting appropriate data points.</li>
<li>Perform activities necessary to close financial statements monthly in accordance with GAAP, company timelines and policies.</li>
<li>Complete preparation and/or review of balance sheet reconciliations monthly.</li>
<li>File and pay all required federal, state and local taxes in accordance with applicable law and regulations.</li>
<li>Assist in the preparation and/or review of daily revenue audits, as needed.</li>
<li>Prepare budgets and forecasts in collaboration with operational leadership.</li>
<li>Guide financial decisions by applying company policies and procedures.</li>
<li>Achieve budgeting goals with proper scheduling, analysis, and corrective action.</li>
<li>Help develop and support short and long-term operational strategies.</li>
<li>Manage and monitor all accounts, ledgers, and reporting systems ensuring compliance with GAAP and regulatory requirements</li>
<li>Adhere to consistent accounting policies, practices, and procedures as established by the organization.</li>
<li>Develop, enforce and adhere to internal controls to maximize protection of company assets, policies, procedures, and workflow.</li>
<li>Oversee and support accounting team with dynamic leadership that creates an environment of trust and productivity.</li>
</ul>
Qualifications 
<ul>
<li>Bachelor’s degree in business, finance, or accounting required.</li>
<li>MBA preferred.</li>
<li>5+ years’ experience as a senior-level accounting or finance manager.</li>
<li>Must be detail oriented and highly organized with the ability to effectively handle multiple projects / tasks simultaneously.</li>
<li>Must have excellent communication skills.</li>
<li>Strong knowledge of GAAP.</li>
<li>Strong analytical background and working knowledge of detailed financial data analysis.</li>
<li>Working knowledge of federal, state, and local tax compliance regulations and reporting.</li>
<li>CPA highly preferred.</li>
</ul>
 Additional Information 
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Controller

<h3>Job Description</h3>
Job DescriptionCompany Description 
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description 
Oversee table games and employees to ensure that the safety, integrity, security and Company and regulatory policies/procedures of the above are upheld. Supervise, coach, and support dealers. Maintain superior customer service by identifying, cultivating and improving the established player base working towards a positive Company image whenever possible.
Stand and circulate throughout assigned area. • Possess through knowledge of games assigned to supervise. • Calculate all payoffs. • Understand and monitor compliance with gaming regulations, company policies and procedures. • Operate computer to access credit line, issue credit. • Maintain positive customer relations, evaluate play, and extend complimentary services when appropriate. • Direct and supervise dealers in assigned area. • Evaluate designated employees’ performance on a yearly basis. • Monitor changes of cards and dice; inspect new equipment before allowing into play. • Resolve customer complaints or refer to Shift Manager when appropriate.
Qualifications 
Must be at least 21 years of age. • Two (2) years of experience as a Floor Supervisor. • Must be knowledgeable about applicable gaming regulations and company policies. • Must have thorough knowledge of a minimum of two (2) games. • Must have excellent communication and customer service skills. • Must be able to obtain/maintain any necessary licenses and/or certifications.
 Additional Information 
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

DUAL FLOOR SUPERVISOR S/U MGR

<h3>Job Description</h3>
Job DescriptionDescription:
Summary of Duties
Perform quality work within deadlines with or without direct supervision. Interact professionally with other team members, guests, and suppliers. Work effectively as a team contributor on all assignments. Work independently while understanding the necessity for communicating and coordinating work efforts with other team members and organizations. Maintain strict privileged, proprietary, guest, and employer confidentiality during and beyond the term of my employment. Adhere to all work rules, policies &amp; procedures, and safety standards.
Position Description
To develop and oversee sales campaigns that promote the Casino’s vision. The Events &amp; Entertainment Coordinator will be responsible for planning, organizing, and executing promotions aimed at enhancing guest engagement and driving revenue within the casino.
Knowledge, Skills, and Abilities
<ul>
<li>Operate and run promotions on the floor.</li>
<li>Must be able to speak on microphone in front of crowds.</li>
<li>Promote Buffalo Run Casino &amp; Resort at all times with energy and enthusiasm.</li>
<li>Update and create property promotions calendars.</li>
<li>Assist with player events and set up.</li>
<li>Assist with concert and ticketed event set up.</li>
<li>Set up promotions in Patron Management and promotional kiosks.</li>
<li>Write and maintain a working knowledge of all promotional rules.</li>
<li>Respond to guests and give feedback.</li>
<li>Maintain familiarity and insure compliance with applicable casino policies and procedures.</li>
<li>Must have flexible schedule for event dates and able to work nights and weekends.</li>
<li>Reports to the Promotions Supervisor.</li>
</ul>
Position purpose
Coordinating oversee all aspects to event planning such as seating, dining rooms and other items for the Bands or events. To assist guests by providing accurate information and efficient enrollment of players’ membership accounts and to promote the benefits of membership to new players.
 
Responsibilities/Duties/Functions/Tasks
Assist with planning and coordination of events. Assist with the promotion and execution of events, track ticket sales and update management as often as needed to ensure optimal sales. Assist with hanging promotional banners and other materials inside the casino. Perform simple editing to website and design projects if needed. Maintain Inventory and order supplies when needed. Communicate all concerns and guest complaints to the Players Club manager. Assist with the execution of events, Inform Player’s Club manager and marketing manager of all pertinent information that may affect the functioning of events. Be knowledgeable of casino events, promotions, and operations in order to accurately inform guest. Obtain and maintain gaming license. Perform other duties as assigned.
Obtain and maintain gaming license. Perform other duties as assigned.
 
Qualifications
Requires a High School Diploma or equivalent. Must be at least 18. Prior experience in Marketing or related field is preferred.
Special Position Requirements: 
Requires computer skills. Requires Gaming License
 
Work Requirements
Requires strong problem solving skills, interpersonal skills, conflict resolution skills, excellent communication skills, and computer skills. Position involves prolonged sitting, standing or walking, stooping or bending, lifting, or carrying up to 30 pounds on a daily basis. Work is performed in an office or casino environment with varying levels of lighting, air quality, noise, and / or temperature. 
 
Requirements:
 
Education/Qualifications
<ul>
<li>Must be at least 21 years of age. </li>
<li>Prior experience in Marketing or related field is required, preferably in a casino setting. </li>
</ul>
Licensing
<ul>
<li>Must be able to obtain and maintain the required Gaming License</li>
</ul>
Work Requirements 
Requires problem solving skills, and the ability to communicate effectively. Position involves prolonged walking, stooping, or bending, lifting, or carrying up to 30 pounds daily. Work is performed in a casino environment with varying levels of lighting, air quality, noise, and / or temperature. 
Acknowledgement 
I have read and understand the above job description. This job description is intended to describe the general nature and level of work being performed and not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. I assert that I am able to perform the essential duties, meet the physical requirements of this position, and satisfy the expectation for regular attendance.

Events & Entertainment Coordinator

<h3>Job Description</h3>
Job Description
Overview
 
Responsibilities
The Slot Technical Supervisor plans, organizes, and directs the installations, unscheduled maintenance, and special projects on all slot machines and related equipment. The Slot Technical Supervisor performs and supervises Slot Technicians performing all of the “Essential Functions/Duties” listed below. 
Essential Job Functions:
<ul>
<li>Plans, organizes and directs the installation, optioning, diagnostic, testing, and bill testing of all slot machines and related equipment in accordance with the manufactures Service &amp; Operations Manual and department policies and procedures.</li>
<li>Supervises the Slot Technicians in performing fault analysis, fault isolation, and repair of failures in the slot machine and related equipment.</li>
<li>Assist Technical Manager with reviews, policy and procedure creation and or revision within the slot department that support the organization's initiatives and enables department to operate in an efficient, cost-effective manner.</li>
<li>Assist in the management of staffing to include, interviewing, hiring, training, and development of all slot departments personal.</li>
<li>Maintains a clean, safe, hazard-free work environment within area of responsibility.</li>
<li>Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.</li>
<li>Other duties as assigned.</li>
<li>Responsibilities include interviewing, hiring and training; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, resolving problems, developing positive employee morale.</li>
</ul>
 
Qualifications
<ul>
<li>Candidate must have strong electro-mechanical skills and also be familiar with gaming machine repair and maintenance.</li>
<li>Technically proficient in the operation and repair of gaming machines hardware and software.</li>
<li>Candidate must display a constant commitment to excellence regardless of the task or responsibility.</li>
<li>Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.</li>
<li>Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.</li>
<li>Three (3) to five (5) years of experience preferably in a Class III Gaming Environment with two (2) years of supervisory responsibilities over technical training; or an equivalent combination of education and/or education.</li>
<li>Ability to read and understand all Seminole Tribe of Florida policies and procedures.</li>
<li>Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.</li>
<li>Must be able to complete standard Seminole Tribe of Florida forms and reports.</li>
<li>Ability to read, analyze and interpret common technical journals, financial reports and related documents.</li>
<li>Ability to respond to common inquiries or complaints from customers and employees.</li>
<li>Ability to effectively write and present detailed status reports for executive management.</li>
<li>Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.</li>
<li>Ability to work with mathematical concepts such as probability and statistical inference.</li>
<li>Ability to apply concepts such as fractions, percentages and ratios in order to prepare budgets, assess financial performance and to design cost-effective solutions.</li>
<li>Candidate needs a strong understanding of MS Office Suite to include; Excel, Access, Word, and Outlook.</li>
<li>Must apply for, obtain and remain eligible for the appropriate Seminole Tribal Gaming License. </li>
<li>
While performing the duties of this job, the employee is regularly required to; use hands, reach with hands and arms, frequently lift up to 50 pounds, talk and hear. Also required are frequent, standing, walking, stooping, bending, reaching, climbing steps and sitting. Specific vision abilities required by this job include close, distance, color, and peripheral vision.
</li>
</ul>
Work Environment:
<ul>
<li>May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.</li>
<li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</li>
<li>The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. </li>
</ul>
Closing:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:
<ul>
<li>Credit Check</li>
<li>Criminal Background Check</li>
<li>Drug Screen </li>
</ul>
Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

SUPERVISOR - SLOT TECHNICIAN - FT

<h3>Job Description</h3>
Job Description
PLAYERS CLUB REPRESENTATIVE
Job Description &amp; Core Responsibilities
Department: Players Club
Reports To: Players Club Manager
FLSA Status: Non-Exempt
Pay Grade: 5
Starting Wage: $15.85 - $18.78
Gaming Class: Compact/Gaming 
Position Summary:
The Players Club Representative is responsible for providing top-notch customer service to guests and members of our loyalty program. The incumbent will assist with enrollment, account management, and redemption of rewards, while ensuring all interactions are professional and pleasant. The Players Club Representative will also have a strong understanding of the casino industry and be able to use player data to provide valuable insights and recommendations. 
Core Duties and Responsibilities:
The Players Club Representative is responsible for the following duties:
<ul>
<li>Greet and welcome casino guests in a friendly and professional manner, making them feel valued and appreciated. </li>
<li>Provide outstanding customer service by answering guest inquiries, resolving complaints, managing difficult situations, and providing accurate information about the casino, promotions, loyalty programs, and other amenities. </li>
<li>Assist with the enrollment process of loyalty program members, including accurate data entry, issuing rewards, and managing redemptions and coupons. </li>
<li>Sell event tickets, promote casino promotions, and make announcements over the loudspeaker to inform guests about special events and offers. </li>
<li>Work collaboratively with other departments, such as Player Development and Marketing, to ensure smooth operation of player events, promotions, and special initiatives. </li>
<li>Maintain an organized work area, ensuring a clean, safe, and welcoming environment for guests and employees. </li>
<li>Represent the casino with integrity, professionalism, and a customer-focused attitude always.</li>
<li>Perform additional tasks as assigned by management to ensure guest satisfaction.</li>
</ul>
Competencies: 
<ul>
<li>Meets the company’s guest service standards.</li>
<li>Demonstrates teamwork/gets along well with co-workers.</li>
<li>Is reliable and dependable.</li>
<li>Demonstrates strong communication skills.</li>
<li>Follows company and departmental policies and procedures.</li>
<li>Demonstrates a positive attitude.</li>
<li>Responds well to constructive criticism.</li>
</ul>
Qualifications – Education and Experience:
 Minimum Qualifications:
<ul>
<li>Experience in customer service or a related field.</li>
<li>Proficient in basic computer skills and data entry.</li>
<li>Able to work flexible hours, including weekends and holidays.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Must be at least 18 years of age.</li>
</ul>
Preferred qualifications:
<ul>
<li>Previous experience in the casino industry or with player tracking systems.</li>
<li>Knowledge of loyalty or reward programs.</li>
<li>Able to handle high-stress situations with ease and composure.</li>
</ul>
Work Environment:
The work environment is fast-paced and requires overall good mental and physical health. 
Physical Demands:
Job-specific abilities and requirements include:
Ability to stand, and/or sit, and/or walk extended periods of time. Ability to lift up to 50 pounds. Ability to perform repetitive motion from use of a computer. Ability to tolerate various scents, noises, and bright lights. Preference: It is the policy of the Bois Forte Band, pursuant to tribal and federal law, to give preference to qualified Native Americans in hiring, promotion, and departmental transfers. Preference will be extended to members of the Bois Forte Band, members of other federally recognized tribes and to status Natives born in Canada.

Players Club Representative

<h3>Job Description</h3>
Job Description
VAULT CLERK 10-hour shifts ~ Start: 8PM / 9PM End: 6AM / 7AM ~ Some weekends required
Job Description &amp; Core Responsibilities
Job Description
Position Title: Vault Clerk Department: Inventory Control Reports To: Inventory Control Manager FLSA Status: Non-Exempt Pay Grade: Grade 6 Starting Wage: $18.00 - $21.10 Gaming Classification: Compact/Gaming Application Deadline: September 17th, 2025
Position Summary:
The Vault Clerk is responsible for the secure and efficient flow of currency and cash-equivalent documents through the vault to support daily gaming and general revenue operations. This position ensures accurate cash handling, maintains kiosk operations, and upholds compliance with company policies, regulatory standards, and confidentiality requirements.
Core Duties and Responsibilities:
<ul>
<li>
Deliver exceptional guest service by being knowledgeable about FBRC and events with professionalism, courtesy, and promptness.
</li>
<li>
Perform responsibilities independently and efficiently, maximizing use of time and resources.
</li>
<li>
Monitor and maintain kiosk currency levels; perform audits, drops, basic troubleshooting, and arrange maintenance when necessary.
</li>
<li>
Enforce safety standards through correct lifting techniques and maintain a clean, organized work environment.
</li>
<li>
Maintain control and security over the assigned work area at all times.
</li>
<li>
Follow all cash handling procedures with precision and comply with all internal policies and SOPs.
</li>
<li>
Maintain knowledge of company policies, regulatory compliance standards, and SOPs.
</li>
<li>
Distribute cash and equivalent documents across all casino departments.
</li>
<li>
Issue and return banks for revenue departments; replenish Cage cashier banks and perform necessary swaps and exchanges.
</li>
<li>
Verify and receive table game and slot drops into the vault; generate related reports.
</li>
<li>
Accurately count, track, and handle chip denominations and associated procedures.
</li>
<li>
Distribute and destroy playing cards as per policy.
</li>
<li>
Move heavy bags/boxes of coin for cashier bank replenishment.
</li>
<li>
Assemble and prepare promotional coupon packages.
</li>
<li>
Ensure compliance with key issuance policies; audit sensitive keys and maintain accurate logs.
</li>
<li>
Track lost and found money transactions.
</li>
<li>
Knowledge of money counting / rolling machines.
</li>
<li>
Perform minor repairs and cleaning of coin counting/rolling machines.
</li>
<li>
Assist with staff scheduling and coverage for call-ins.
</li>
<li>
Operate an adding machine and other basic office equipment effectively.
</li>
<li>
Attend all required meetings and trainings.
</li>
<li>
Maintain awareness of current promotional events.
</li>
<li>
Use internal systems (e.g., Quickets, VIP Shield, Lightspeed, Kiosk Dashboard) accurately and proficiently.
</li>
<li>
Effectively use Microsoft programs (e.g., Word, Excel, Teams, Outlook).
</li>
<li>
Maintain and communicate daily logs, emails, and shift notes for continuity.
</li>
<li>
Demonstrate a strong understanding of Title 31, SARC, Employee Right to Know, and Bloodborne Pathogens procedures.
</li>
<li>
Remain alert to potential hazards and report concerns promptly.
</li>
<li>
Notify the Inventory Control Manager of any problems throughout your shift.
</li>
<li>
Serve as a cashier when necessary.
</li>
<li>
Perform other duties as assigned.
</li>
</ul>
Competencies:
<ul>
<li>
Provides excellent guest service.
</li>
<li>
Works effectively as part of a team.
</li>
<li>
Reliable and punctual attendance.
</li>
<li>
Strong verbal and written communication skills.
</li>
<li>
Adheres to policies and procedures.
</li>
<li>
Maintains a positive and professional demeanor.
</li>
<li>
Accepts and applies constructive feedback.
</li>
</ul>
Qualifications – Education and Experience:
Minimum Requirements:
<ul>
<li>
Ability to pass a criminal background check and drug screening.
</li>
<li>
Legible handwriting.
</li>
<li>
Basic math proficiency.
</li>
<li>
Customer service experience. 
</li>
<li>
Cash handling experience. 
</li>
<li>
Computer literacy and system navigation. 
</li>
<li>
Microsoft Teams / Outlook and Excel experience.
</li>
<li>
Strong organizational and interpersonal skills.
</li>
<li>
Effective listening and verbal communication.
</li>
<li>
Works well under pressure and in fast-paced environments.
</li>
<li>
Self-motivated, adaptable, and cooperative with a team-first attitude.
</li>
<li>
Must be at least 18 years of age.
</li>
</ul>
Work Environment:
Fast-paced, requiring consistent focus, attention to detail, and overall good mental and physical health.
Physical Demands:
<ul>
<li>
Capable of sitting or standing for extended periods.
</li>
<li>
Able to lift up to 100 pounds.
</li>
<li>
Comfortable climbing ladders and performing physical tasks such as kneeling, crouching, or crawling.
</li>
<li>
Can tolerate exposure to bright lights, loud noises, and various scents.
</li>
<li>
Proficient in performing repetitive motions related to computer and machine operation.
</li>
</ul>
Preference: It is the policy of the Bois Forte Band, pursuant to tribal and federal law, to give preference to qualified Native Americans in hiring, promotion, and departmental transfers. Preference will be extended to members of the Bois Forte Band, members of other federally recognized tribes and to status Natives born in Canada.
Confidentiality:
Employees shall not, at any time or in any manner, outside the course of performing his/her duties, either directly or indirectly, disclose or communicate to any person, firm or corporation in any manner whatsoever, any information concerning matters affecting or relating to the business of Fortune Bay Resort Casino. This includes, but is not limited to, confidential personnel and customer information, company or department operations and plans, financial data, procedures and processes, or other information without regard to the matters being deemed confidential, material or important.
 Ethics Code:
I understand that I must comply with the Bois Forte Code of Ethics and will not offer, solicit or otherwise enter into any agreement or transaction for personal benefit with any vendor or potential vendor. I acknowledge and understand that there can be no real or perceived conflict of interest between myself and vendors or potential vendors and that my actions are reflections of my responsibility to uphold the integrity of gaming and employment with the Bois Forte Reservation Tribal Council and Fortune Bay Resort Casino.
Acknowledgment
I have reviewed the content of this job description and have been provided a copy of the description. I certify that I am able to perform the essential functions of this position as outlined in this description, with or without reasonable accommodation.
 Hours: 10-hour shifts. Start: 8P or 9P End: 6A or 7A. Some weekends required.

Vault Clerk

<h3>Job Description</h3>
Job Description
Position Title: Slot Technician
Reports To: Slot Technician Supervisor
Supervises: N/A
Summary of Position
Test function of electronic assemblies, components, and parts according to established procedures. Responsible for the preventive maintenance, repairs and maintenance, and troubleshooting of all slot machines.
Key Responsibilities and Performance/Behaviors

<ul>
<li>Ability</li>
</ul>
<ul>
<li>Can explain and demonstrate Hospitality Behaviors and Performance Standards.</li>
<li>Understands where to get the information needed to complete tasks to standard.</li>
<li>Can explain and demonstrate technical skills used to complete tasks to standard.</li>
<li>Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.</li>
<li>Understands how to take ownership of problems and solve them when solutions may not be available.</li>
<li>Can explain how to request help from others when needed to complete task or goal.</li>
<li>Has complete knowledge and can tell others of IMGR&amp;C products and services.</li>
<li>Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.</li>
</ul>
<ul>
<li>Performance</li>
</ul>
<ul>
<li>Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.</li>
<li>Responds to obstacles; finds new ways to reach desired end results.</li>
<li>In absence of guidance, acts and takes charge to respond to guest or internal customer needs.</li>
<li>Responds to change by quickly applying talent and skills in a positive way to succeed.</li>
<li>Supports achievement of Quality Goal; “Do it right the first time.”</li>
<li>Acts to protect and preserve property of IMGR&amp;C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.</li>
<li>Makes suggestions to improve performance.</li>
</ul>
<ul>
<li>Behavior</li>
</ul>
<ul>
<li>Behavior meets IMGR&amp;C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).</li>
<li>Approaches all activities with enthusiasm and encourages enthusiasm from others.</li>
<li>Chooses a positive approach in all situations.</li>
<li>Respects individuality of others; continues to communicate in order to work together.</li>
<li>Speaks positively about guests, other team members and our business in all situations on and off property.</li>
<li>Treats other with respect in all situations.</li>
</ul>
<ul>
<li>Service</li>
</ul>
<ul>
<li>Serves others.</li>
<li>Identifies and can communicate needs of guests and others.</li>
<li>Takes quick action to serve others in a way that meets/exceeds their needs.</li>
<li>Identifies ways to improve individual or team’s service to others.</li>
<li>Provides service outside job responsibilities if needed to help resort succeed.</li>
<li>Takes ownership of guest problem(s) until it is solved.</li>
</ul>
<ul>
<li>Professionalism</li>
</ul>
<ul>
<li>Meets IMGR&amp;C Appearance standards.</li>
<li>Professionally supports IMGR&amp;C reputation and image in all situations, on and off property.</li>
</ul>
<ul>
<li>Attendance</li>
</ul>
<ul>
<li>Meets IMG&amp;C policy for attendance.</li>
<li>Informs supervisor of future absence as far in advance as possible.</li>
<li>Required to work all Marketing Special Events and Concerts.</li>
</ul>
<ul>
<li>Communication</li>
</ul>
<ul>
<li>Provides information others need to succeed, in time for them to use it.</li>
<li>Shares with next shift the information needed for them to succeed.</li>
<li>Listens to others without interruption; acts on their feedback when possible.</li>
<li>Asks questions to better understand expectations of others.</li>
<li>Reports all guest complaints and compliments to Supervisor or Manager.</li>
<li>Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&amp;C standards.</li>
</ul>
<ul>
<li>Team Work</li>
</ul>
<ul>
<li>Puts Success of team ahead of personal success.</li>
<li>Helps other team members succeed without being asked.</li>
<li>Takes action to resolve conflict between individuals.</li>
<li>Helps other departments achieve success.</li>
<li>Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.</li>
<li>Does whatever is necessary to help department and resort success.</li>
<li>Contributes ideas that support progress and success at shift, team and departmental meetings.</li>
</ul>

<ol>
<li>Essential Duties and Responsibilities include the following and are subject to change at management’s discretion:</li>
</ol>
<ul>
<li>Repairs malfunctioning slot machines.</li>
<li>Operates electronic test equipment as required to facilitate repairs.</li>
<li>Uses small tools to effect installation and repair of slot machines and other equipment.</li>
<li>Prepares records and reports describing types of repair work and preventive maintenance performed.</li>
<li>Replaces defective components or repairs defective wiring after testing.</li>
<li>Cleans slot areas as required.</li>
<li>May have to perform other duties as assigned.</li>
<li>Adheres to all regulatory, departmental, and casino policies and procedures, and to the Casino Internal Control Structure.</li>
<li>Must be able to obtain and maintain a gaming license.</li>
</ul>
<ol>
<li>Supervisory Responsibilities</li>
<li>Education and/or Experience Requirements</li>
</ol>
 Meets IMGR&amp;C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
<ul>
<li>High school diploma or general education diploma (GED). Electrical/mechanical experience relating to diagnosing, troubleshooting component failures on comparative equipment; or two years related experience and/or training; or equivalent combination of education and experience may be substituted. An aptitude test may be given to test knowledge, skills and ability. Mescalero Apache Tribal preference; bicultural experience preferred.</li>
</ul>
<ol>
<li>Physical Demands</li>
</ol>
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.
While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours.
<ol>
<li>Work Environment</li>
</ol>
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.
The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.

H6700 TC SLOT TECHNICIAN

<h3>Job Description</h3>
Job Description
Overview
 
Responsibilities
Provides technical and organizational support for the Manager CRM, including but not limited to, building offers in player tracking systems, updating existing reports, preparing list for direct mail programs, and preparing ad-hoc analysis.
<ul>
<li>Setup Direct Marketing Offers in Casino Management System (CMP)</li>
<li>Maintains and updates existing reports on a daily, weekly, or monthly basis.</li>
<li>Investigates and solves data quality issues and trains users as needed.</li>
<li>Manipulates and sorts player lists in preparations for direct mail vendors.</li>
<li>Uploads customer (player) lists in CMP</li>
<li>Prepares graphical interpretation of raw data.</li>
<li>Prepares ad-hoc analysis upon request.</li>
<li>Maintains professional relations with vendors, customers and harmonious relationships with co-workers.</li>
<li>Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.</li>
<li>Other duties as assigned</li>
</ul>
 
Qualifications
<ul>
<li>College degree preferred and/or combination of education and work experience.</li>
<li>Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.</li>
<li>Must be able and willing to work flexible hours to include evenings, weekends and holidays.</li>
<li>Must be detail-oriented. Attention to detail is paramount to succeeding in this role.</li>
<li>Must possess excellent time management skills.</li>
<li>Must be a team player with strong communication (both written and oral) and interpersonal skills.</li>
<li>Proficient knowledge of Microsoft Office is required.</li>
<li>Expert skills in Excel is required.</li>
<li>Knowledge of SQL query is required.</li>
<li>Proven ability to work with mail merge and address cleansing products.</li>
<li>Ability to function in non-standard situations where some judgment must be exercised.</li>
<li>Ability to analyze raw data to find trends and anomalies.</li>
<li>Must possess the ability to understand and interpret graphical representation of data</li>
</ul>
Work Environment:
Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
For a listing of all opportunities at Seminole Gaming, please go to <a href="http://www.gotoworkhappy.com" target="_blank">www.gotoworkhappy.com</a>.

ANALYST - DATABASE MARKETING

<h3>Job Description</h3>
Job Description
Position Title: Cage Supervisor
Reports To: Cage/Main Bank Manager
Supervises: Cage/Main Bank Cashier
Summary of Position
Responsible for the daily operations of the cage/main bank during their shifts, in accordance with the Internal Control Structure (JCS) and with the policies, standards and procedures manual for the Cage/Main Bank.
Key Responsibilities and Performance/Behaviors

<ul>
<li>Ability</li>
</ul>
<ul>
<li>Can explain and demonstrate Hospitality Behaviors and Performance Standards.</li>
<li>Understands where to get the information needed to complete tasks to standard.</li>
<li>Can explain and demonstrate technical skills used to complete tasks to standard.</li>
<li>Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.</li>
<li>Understands how to take ownership of problems and solve them when solutions may not be available.</li>
<li>Can explain how to request help from others when needed to complete task or goal.</li>
<li>Has complete knowledge and can tell others of IMGR&amp;C products and services.</li>
<li>Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.</li>
</ul>
<ul>
<li>Performance</li>
</ul>
<ul>
<li>Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.</li>
<li>Responds to obstacles; finds new ways to reach desired end results.</li>
<li>In absence of guidance, acts and takes charge to respond to guest or internal customer needs.</li>
<li>Responds to change by quickly applying talent and skills in a positive way to succeed.</li>
<li>Supports achievement of Quality Goal; “Do it right the first time.”</li>
<li>Acts to protect and preserve property of IMGR&amp;C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.</li>
<li>Makes suggestions to improve performance.</li>
</ul>
<ul>
<li>Behavior</li>
</ul>
<ul>
<li>Behavior meets IMGR&amp;C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).</li>
<li>Approaches all activities with enthusiasm and encourages enthusiasm from others.</li>
<li>Chooses a positive approach in all situations.</li>
<li>Respects individuality of others; continues to communicate in order to work together.</li>
<li>Speaks positively about guests, other team members and our business in all situations on and off property.</li>
<li>Treats other with respect in all situations.</li>
</ul>
<ul>
<li>Service</li>
</ul>
<ul>
<li>Serves others.</li>
<li>Identifies and can communicate needs of guests and others.</li>
<li>Takes quick action to serve others in a way that meets/exceeds their needs.</li>
<li>Identifies ways to improve individual or team’s service to others.</li>
<li>Provides service outside job responsibilities if needed to help resort succeed.</li>
<li>Takes ownership of guest problem(s) until it is solved.</li>
</ul>
<ul>
<li>Professionalism</li>
</ul>
<ul>
<li>Meets IMGR&amp;C Appearance standards.</li>
<li>Professionally supports IMGR&amp;C reputation and image in all situations, on and off property.</li>
</ul>
<ul>
<li>Attendance</li>
</ul>
<ul>
<li>Meets IMG&amp;C policy for attendance.</li>
<li>Informs supervisor of future absence as far in advance as possible.</li>
<li>Required to work all Marketing Special Events and Concerts.</li>
</ul>
<ul>
<li>Communication</li>
</ul>
<ul>
<li>Provides information others need to succeed, in time for them to use it.</li>
<li>Shares with next shift the information needed for them to succeed.</li>
<li>Listens to others without interruption; acts on their feedback when possible.</li>
<li>Asks questions to better understand expectations of others.</li>
<li>Reports all guest complaints and compliments to Supervisor or Manager.</li>
<li>Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&amp;C standards.</li>
</ul>
<ul>
<li>Team Work</li>
</ul>
<ul>
<li>Puts Success of team ahead of personal success.</li>
<li>Helps other team members succeed without being asked.</li>
<li>Takes action to resolve conflict between individuals.</li>
<li>Helps other departments achieve success.</li>
<li>Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.</li>
<li>Does whatever is necessary to help department and resort success.</li>
<li>Contributes ideas that support progress and success at shift, team and departmental meetings.</li>
</ul>

<ol>
<li>Essential Duties and Responsibilities include the following and are subject to change at management’s discretion:</li>
</ol>
<ul>
<li>Monitors the performance of team members, ensuring adherence to the Cage/Main Bank policies, standards and procedures and the JCS for each assigned shift.</li>
<li>Assists in implementing Cage/Main Bank policies, standards and procedures to improve security and efficiency.</li>
<li>May perform functions of Cage Cashier, as required.</li>
<li>Reconciles Cage accountability for assigned shift.</li>
<li>Ensure completion and accuracy of all federal currency transaction reporting requirements (Title 31).</li>
<li>Reviews all cage cashier discrepancies and follow up reports.</li>
<li>Arbitrates conflicts within casino cage, addresses issues, resolves conflicts and any customer service conflicts, providing quality customer service at all times.</li>
<li>Assists with the preparation of the cage cashier weekly work schedules.</li>
<li>Planning, assigning and directing work</li>
<li>Responsible for performance reviews</li>
<li>Make necessary referrals of cage team members for re-training if performance is not up to standard.</li>
<li>Carries out supervisory responsibilities in accordance with the casino's policies and applicable laws.</li>
<li>Obtains and maintains a gaming license</li>
</ul>
Supervisory Responsibilities
Directly supervises the cage cashiers, assists with supervision of Main Bank Cashier in the absence of Main Bank Supervisor.
<ol>
<li>Education and/or Experience Requirements</li>
</ol>
 Meets IMGR&amp;C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
<ul>
<li>Associates Degree (A.A.) from a college or university; or four years job-related experience and/or training, or equivalent combination of education and experience may be substituted. Supervisory experience preferred. Mescalero Apache Tribal preference; bicultural experience preferred.</li>
</ul>
<ol>
<li>Physical Demands</li>
</ol>
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.
While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours.
<ol>
<li>Work Environment</li>
</ol>
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.
The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.

H5020 IMG CAGE SHIFT SUPERVISOR

<h3>Job Description</h3>
Job Description
Overview

About Seminole Hard Rock Hotel &amp; Casino Hollywood
Seminole Hard Rock Hotel &amp; Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel &amp; Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® &amp; Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at <a href="http://www.seminolehardrockhollywood.com" target="_blank">www.seminolehardrockhollywood.com</a>, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.
Benefits &amp; Perks:
We offer rockin' benefits that include Medical, Dental, Vision &amp; Life Insurances, 401K, Paid time off, Annual Bonus Opportunity &amp; much more! Please visit <a href="http://www.gotoworkhappy.com/benefits" target="_blank">http://www.gotoworkhappy.com/benefits</a> to see our full list of benefits! 
 
Responsibilities
Under the direction of Security Manager, the incumbent is responsible for promoting an outgoing, friendly, customer oriented personality at all times. Directs the activities of Security Officers, Command Console Operators and Security Officer/Medical Response Technicians in assigned zones of responsibility in accordance with the company and departmental policies and procedures. Acts to protect and safeguard assets of patrons, employees and the company. Schedules and coordinates security activities. Duties include, but not limited to:
Essential Job Functions:
<ul>
<li>Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of /departmental policies and procedures.</li>
<li>Conducts inquiries alleged instances of negligence or misconduct. Coordinates activities with local and state law enforcement officials.</li>
<li>Prepares detailed incident reports in a clear and precise manner.</li>
<li>Reviews all incident reports for accuracy submitted by Security Officers.</li>
<li>Directs and delegates responsibilities to the Security Officers.</li>
<li>Communicates all policy changes, memorandums, and special events on a daily basis.</li>
<li>Communicates with guests and other employees in a positive manner, both in oral and written forms.</li>
<li>Evaluates his/her subordinates’ performance.</li>
<li>Coordinates emergency situations.</li>
<li>Perform other duties as assigned.</li>
</ul>
 
 
Qualifications
High School diploma or equivalent required. One (1) year of job-related Security experience required in a high volume casino/hotel complex environment or an equivalent combination of education and/or experience. Security experience may be substituted with law enforcement experience.
Additional Requirements:
<ul>
<li>Must be able to effectively direct vehicular traffic in parking lots/garages and entrances/exits.</li>
<li>Excellent time management skills required.</li>
<li>Must be able to read technical manuals and to speak to general public and/or groups of individuals. </li>
<li>Strong computer skills are required along with the ability to wear a radio earphone without any medical limitations.</li>
<li>Must be able to work in a professional office environment, as well as on a Casino Floor with constant exposure to general public and smoke.</li>
<li>Must be able to work outdoors in all weather conditions.</li>
</ul>
Work Environment:
<ul>
<li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.</li>
<li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</li>
<li>The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. </li>
<li>Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.</li>
</ul>

Closing:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:
<ul>
<li>Credit Check</li>
<li>Criminal Background Check</li>
<li>Drug Screen </li>
</ul>
#ProfHotJobs 
Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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