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<h3>Job Description</h3>
Job Description
Overview
We are seeking a motivated and persuasive Sales Support Specialist to join our remote team. This is a commission-only opportunity with unlimited earning potential, ideal for individuals who excel at building rapport, communicating solutions, and driving results over the phone. If you thrive in a fast-paced sales environment and want the flexibility to work from anywhere, we’d love to hear from you.
Responsibilities
<ul>
<li>
Conduct outbound and receive inbound calls to engage with potential and existing customers
</li>
<li>
Provide information about products, services, or licensing options tailored to customer needs
</li>
<li>
Follow up with leads and prospects to guide them through the sales process
</li>
<li>
Accurately record customer interactions and updates in the CRM system
</li>
<li>
Collaborate with internal teams to address customer questions and support sales success
</li>
<li>
Consistently deliver a positive, helpful, and professional impression
</li>
</ul>
Qualifications
<ul>
<li>
Previous experience in sales, call center, or phone-based support preferred
</li>
<li>
Excellent verbal communication and active listening skills
</li>
<li>
Comfortable using CRM systems and Google Workspace
</li>
<li>
Reliable internet connection and quiet, distraction-free home office
</li>
<li>
Self-motivated, goal-oriented, and customer-focused
</li>
</ul>
Benefits
<ul>
<li>
100% remote — work from anywhere
</li>
<li>
Commission-based compensation with no earning cap
</li>
<li>
Flexible schedule to fit your lifestyle
</li>
<li>
Comprehensive sales training and ongoing support
</li>
</ul>

Sales Support Specialist

<h3>Job Description</h3>
Job Description
Are you an empathetic, customer-oriented person? Do you have experience with patients? 
KellyConnect® needs you! We’re seeking a Patient Support Specialist to work at a premier employer centrally located in Horsham, PA.
The Patient Support Specialist should be someone who is service-oriented with the ability to drive insights and operational enhancements in a dynamic environment, while remaining forward-thinking to proactively and reactively respond to patient and caregiver needs. A successful candidate must have excellent communication and critical thinking skills. This role represents a unique opportunity to directly assist patients/caregivers in close partnership with internal and external supplier partners.
The Patient Support Specialist will play a critical role in managing the day-to-day operations of the patient support program by assisting with patient/caregiver eligibility, enrollment, travel logistics and reimbursement where appropriate. To best support patients and their caregivers, the team will be set up as contact center with operating hours of 8AM to 8PM Monday through Friday in which you will be expected to work 8.5 hour shifts within operating hours.
You must welcome the challenge of working in a highly visible role where you can meaningfully impact the health and well-being of others. You should be a motivated self-starter and quick study who approaches assignments with urgency and diligence.
Schedule/Compensation Details:
<ul>
<li>Attractive hybrid work solution that offers the best of both worlds</li>
<li>Schedule falling between 8am-8pm ET M-F with an 8.5 hr workday</li>
<li>Competitive pay rate - $39</li>
</ul>
Why should you apply:
<ul>
<li>Medical and dental benefits</li>
<li>Opportunity to gain valuable experience.</li>
<li>Enjoy a positive and supportive work environment.</li>
<li>Paid training to ensure you have the skills &amp; knowledge to succeed.</li>
<li>Excellent "foot in the door" opportunity with a Fortune 500 client</li>
</ul>
 Responsibilities
What’s a typical day as a Patient Support Specialist? You’ll be:
<ul>
<li>Serving as the point person for a select number of patients/caregivers in supporting their treatment through an online case management system</li>
<li>Responding to inquiries from patients/caregivers/sites regarding the patient support service offerings using a call guide resource</li>
<li>Performing administrative functions of requesting and responding to travel and logistics, sometimes urgently since last minutes change is highly probable while staying calm and offering support to the patient/caregiver</li>
<li>Validating patient travel expenditures in compliance with SOPs and provide reimbursement through third-party supplier partner</li>
<li>Entering and maintain accurate data and records into the patient management tool in compliance with the program requirements</li>
<li>Following all SOPs to ensure program compliance in working with patients and capturing data requirements needed for the program</li>
<li>Capturing all required elements for enrolled patients to process reimbursement and ensure compliance with the program requirements</li>
<li>Proactively working with patients/caregivers showing empathy and compassion throughout their treatment plan</li>
<li>Working to monitor performance and help find operational improvements in the end-to-end patient experience so that we can continue to improve our service offerings over time in support patients</li>
<li>Performing other duties as assigned</li>
</ul>
 Qualifications
This job might be an outstanding fit if you:
<ul>
<li>Have an Associates degree (B.S. or B.A. degree preferred)</li>
<li>Have a minimum of 3 years of relevant experience is required, pharmaceutical/medical call center experience preferred</li>
<li>Have excellent oral and written communication skills with the ability to demonstrate patient empathy and support is required, bilingual capabilities are a plus</li>
<li>Have the ability to learn and work within IT platforms to document patient cases</li>
<li>Can effectively collaborate in a team environment that will require you to coordinate activities and build partnerships across internal/external organizations</li>
<li>Are skilled in problem-solving and using personal knowledge and any other valuable resources to work through ambiguous situations and ensure a positive customer experience</li>
<li>Can demonstrates excellent care management and ability to maintain records, in accordance with the program design and compliance standards</li>
<li>Are eager to take ownership, be proactive, and see patients/caregivers through their entire CAR-T journey</li>
<li>Can commute for limited travel to other J&amp;J locations for business meetings (temporarily remote)</li>
<li>Are willing to flex in a dynamic fast-paced environment with changing patient/caregiver needs</li>
<li>Can demonstrate excellence in communication skills in speaking with patients/caregivers in caring manner so they feel supported throughout their treatment journey</li>
<li>Can demonstrate ability to complete tasks with sense of urgency while adhering to SOPs and established program business rules</li>
<li>Have strong understanding of the importance of adhering to SOPs to ensure compliance throughout the process</li>
<li>Have strong financial management skills to reconcile receipts for patient reimbursement</li>
<li>Are a self-starter skilled in problem-solving and using personal knowledge and any other available resources to work through ambiguous situations to resolve issues for patients/caregivers and ensure their complete satisfaction</li>
<li>Can exhibit excellent organizational skills with the ability to prioritize activities to address patient travel, logistics and reimbursement support needs</li>
<li>Can effectively work in a team environment that will require you to coordinate activities, build partnerships across multiple stakeholders, both internally and externally</li>
<li>Are an agile learner who is comfortable operating in complex environments and shielding patients/caregivers from the complexity</li>
<li>Are passionate about supporting cancer patients with multiple myeloma, with the ability to translate their needs and serve as a resource for our services</li>
</ul>
NOTES:
<ul>
<li>Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future</li>
<li>Must be able to be onsite 3 days per week with option of working remotely 2 days per week (hybrid status)</li>
</ul>
Company DescriptionWe connect people to work in ways that enrich their lives! 
<h3>Company Description</h3>
We connect people to work in ways that enrich their lives!

Patient Support Specialist

<h3>Job Description</h3>
Job Description
We are seeking a Level 1 Support Tech to join our team! You will resolve computer- + user-related issues for our clients.
Responsibilities:
<ul>
<li>Provide technical assistance with computer hardware and software</li>
<li>Resolve issues for users via phone, in person, or remote control/access</li>
<li>Onboard new staff with hardware and software</li>
<li>O365 is used extensively</li>
</ul>
Qualifications:
<ul>
<li>Previous experience in IT, customer service, or other related fields</li>
<li>Ability to build rapport with clients</li>
<li>Strong troubleshooting and critical thinking skills</li>
<li>Positive and professional demeanor</li>
</ul>
Company DescriptionWe are a locally based IT infrastructure support and solutions operation, providing services to Chicagoland clients. Delivering Solutions, IT operations and IT Support services. Serving small and mid-sized businesses, we deliver enterprise support and solutions designed for small business budgets. 
<h3>Company Description</h3>
We are a locally based IT infrastructure support and solutions operation, providing services to Chicagoland clients. Delivering Solutions, IT operations and IT Support services. Serving small and mid-sized businesses, we deliver enterprise support and solutions designed for small business budgets.

IT Support Specialist

<h3>Job Description</h3>
Job Description
*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Trucks Bring Us Together. Service Sets Us Apart. Join RealTruck Today!
Full-Time, Remote/USA, Paid training starts Monday, September 29nd! 
As an Order Support Specialist, you will be responsible for providing exceptional service and support to RealTruck customers. You will manage order status inquiries, claims, rebates, and warranties, while also ensuring accuracy and efficiency throughout the order management process. Acting as the customer’s advocate, you will liaise with cross-functional teams to resolve issues, identify opportunities, and enhance the customer’s experience. Every interaction should create a personalized connection that matches the passion customers feel for their trucks.
You will build lasting customer relationships by providing timely and effective solutions, whether that’s handling a warranty claim, troubleshooting order status, or guiding customers through rebate and product availability inquiries. You will manage open orders through fulfillment, resolve delivery issues, and track payments, ensuring customers always have clear, accurate updates. You will also analyze account metrics, leverage demand forecasting to anticipate customer needs, and identify opportunities for upselling or cross-selling additional RealTruck products. Collaboration will be key as you work with sales, marketing, and product development teams to support customer success and escalate critical issues when necessary.

How you can be Exceptional in this role:
<ul>
<li>Build strong relationships with customers and other departments while effectively prioritizing tasks</li>
<li>Display expertise regarding products, promotions, payments, and problem solving with customers to ensure they have a seamless experience</li>
<li>Multitask in a high volume environment, balancing tickets and analyzing account metrics to identify new sales opportunities</li>
<li>Utilize forecasting techniques to anticipate customer needs and ensure adequate inventory levels to meet demand</li>
<li>Identify opportunities for upselling or cross-selling additional products and services to existing customers</li>
</ul>
How you will help us Succeed together:
<ul>
<li>Availability to work Monday through Saturday 8am EST – 6pm EST</li>
<li>2+ years of experience in customer service and/or account management</li>
<li>High School Diploma or GED required</li>
<li>Home internet with at least 25 Mbps down, 5 Mbps up (must not be a cellular connection—T-Mobile Home Internet is NOT adequate): Check Your Speed Here! </li>
<li>Strong written and verbal communication skills with the ability to connect with customers and teammates</li>
<li>Experience navigating digital platforms such as CRM tools (Kustomer, Five9, SharePoint, ect.)</li>
<li>Proficiency with Microsoft Office including Excel, Outlook, PowerPoint, and Word</li>
<li>Proven track record of meeting or exceeding performance goals</li>
</ul>
How you can Stand out:
<ul>
<li>Advanced knowledge of contractual agreements</li>
<li>Experience identifying efficiency improvements and cost-saving opportunities</li>
<li>Strong Analytical skills to break down problems and recommend solutions</li>
<li>Flexibility, attention to detail, and adaptability to evolving processes</li>
</ul>
Learn more about our partner, RealTruck, at About RealTruck
Equal Opportunity Employer M/F/D/V

Remote Call Center Order Management Specialist

<h3>Job Description</h3>
Job Description
Calyxo, Inc. is a medical device company headquartered in Pleasanton, California, USA. The company was founded in 2016 to address the profound need for improved kidney stone treatment. Kidney stone disease is a common, painful condition that consumes vast amounts of healthcare resources each year. Our team is led by executives and investors with a proven track record of commercializing paradigm-shifting devices to meet unmet needs within urology.
Are you ready to change the future of kidney stone treatment? We are seeking high achievers who want to be part of a dynamic team working in a fun, diverse atmosphere.
Summary:
The Clinical Specialist is a focused individual who has a passion for patient care and physician and staff education. This person will proctor cases to excellence and independently cover CVAC procedures, training the surgical team on the safe and effective uses of the device. The Clinical Specialist works closely with the surgical team members to provide clinical product assistance to the surgeon by being familiar with the surgical procedure, instruments, supplies, and equipment. The Clinical Specialist will train the surgical team on instrument preparation prior to cases and during the surgical procedure. This role will manage inventory needs in the account and any accompanying administrative requirements. This role is not a pathway to a Territory Sales Manager, and this person does not seek to become a TSM.
Ideal candidates will live in the targeted geographical area. This position is capable of covering any CVAC case in the territory, region, or at times, the nation, as assigned. The Clinical Specialist will also provide clinical support for physician training and sales training programs.
In This Role, You Will:
<ul>
<li>Provide clinical case coverage as assigned</li>
<li>Train the surgical team to assist in good patient outcomes and verbally support cases during training period</li>
<li>Acquire and maintain current knowledge of perioperative surgical technology practice and hospital policies and procedures</li>
<li>Develop technical acumen to a level to serve as an educational resource</li>
<li>Demonstrate appropriate interactions with all hospital service providers</li>
<li>Maintain and prepare equipment and kits for surgery, including Quality Control audits of equipment and kits</li>
<li>Troubleshoot equipment according to standard procedure</li>
<li>Provide intra-operative clinical product support</li>
<li>Ensure that 100% of received inventory and returned inventory matches shipping documents</li>
<li>Reconcile inventory/usage as well as missing inventory</li>
<li>Assist in the delivery of procedural training to physicians and medical staff</li>
<li>Be an effective member of the commercial team and play a key role in ensuring positive clinical outcomes</li>
<li>Support sales and marketing initiatives</li>
<li>Ensure compliance with all company policies, including the quality policy, on label promotion and interactions with health care professionals</li>
<li>Other duties as assigned</li>
</ul>
Who You Will Report To:
<ul>
<li>Clinical &amp; Professional Education Manager</li>
</ul>
Clinical Specialist I Requirements:
<ul>
<li>Clinical experience</li>
</ul>
Clinical Specialist II Requirements:
<ul>
<li>In addition to all of the above:
<ul>
<li>Industry experience (1-3 years)
<ul>
<li>Prior Employment as a Clinical Specialist with a medical device company or experience working with Mobile Litho Provider Companies</li>
<li>Comfortable with the pace required to be successful in a start-up</li>
<li>Ability to provide intraoperative procedural guidance</li>
</ul>
</li>
<li>Willingness to travel outside of the designated territory</li>
</ul>
</li>
</ul>
Sr. Clinical Specialist Requirements:
<ul>
<li>In addition to all of the above
<ul>
<li>Clinical experience: Intraoperative Coaching Experience</li>
<li>OR experience: Fluent in Staff and Support Training</li>
<li>Industry experience: 3+ years of full-time employment by a medical device company as a clinical specialist (or comparable position) focused on case coverage and patient outcomes (not equipment/service provider).</li>
<li>Track record of success. Urology experience preferred.
<ul>
<li>Understands the medical device industry</li>
<li>Comfortable with the pace required to be successful in a start-up</li>
<li>Ability to provide intraoperative procedural guidance</li>
<li>Understands sales processes and training</li>
</ul>
</li>
<li>Willingness to travel outside of the designated territory</li>
</ul>
</li>
</ul>
General Requirements: 
<ul>
<li>Experience in surgical technique and sterile procedures in the operating room</li>
<li>Experience utilizing fluoroscopy is a plus</li>
<li>Customer relationship and procedural skill development are highly desired</li>
<li>Highly desirable candidates will have a degree or certification in a medical-related field (ex: LPN, RN, Surg Tech, Rad Tech, etc).</li>
<li>Able to travel up to 80%</li>
<li>Compliance with relevant county, state, and federal rules regarding vaccinations.</li>
</ul>
What We Offer:
At Calyxo, you will be part of a knowledgeable, high-achieving, experienced, and fun team. You will work in a diverse work environment with experienced, proven leaders and have an opportunity to shape our company culture. You will experience constant learning and dynamic challenges to help you grow and be the best version of yourself. 
We also offer a compensation plan as follows:
<ul>
<li>Competitive salary
<ul>
<li>Total Compensation: $100,000 - $140,000 annually
<ul>
<li>Base Salary: $80,000, $100,000, or $120,000 per year (DOE)</li>
<li>Annual Variable Bonus: $20,000</li>
</ul>
</li>
<li>Plus, generous allowances such as:
<ul>
<li>Auto Allowance: $9,600</li>
<li>Cell Phone/Internet Allowance: $1,800</li>
</ul>
</li>
</ul>
</li>
<li>Stock options: ownership and a stake in growing a mission-driven company</li>
<li>Employee benefits package that includes 401(k), healthcare insurance and paid vacation</li>
</ul>
Calyxo is deeply committed to fostering an environment where diversity and inclusion are not only valued but also prioritized. We believe a diverse and inclusive community empowers us to act courageously, care deeply, and dream boldly to impact people in big ways. Diverse viewpoints bring diverse capabilities, which strengthen our focus and fuel our growth. Calyxo is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected characteristics
Legal authorization to work in the United States is required. In compliance with federal law, all persons hired will be required to verify their identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. 
Disclaimer:
At Calyxo, we prioritize a transparent and structured interview process to ensure the best fit for both our candidates and our team. Please be aware of the following:
<ul>
<li>Structured Interview Process: Our hiring process includes multiple stages of interviews where you will have the opportunity to communicate directly with Calyxo employees. This ensures that you gain a comprehensive understanding of the role and our company culture.</li>
<li>Verification of Identity: We do not extend job offers without first meeting candidates, either virtually or in person. This step is crucial to maintain the integrity of our hiring process and to ensure mutual alignment.</li>
<li>Beware of Scams: Calyxo will never request sensitive personal information, such as your full name, address, phone number, or identification documents, via email or online forms before an official interview. Calyxo representatives will always contact you using an email format of <a href="mailto:firstname.lastname@calyxoinc.com" target="_blank">firstname.lastname@calyxoinc.com</a>. If you receive a request for information from any other domain, please contact us directly at <a href="mailto:info@calyxoinc.comto" target="_blank">info@calyxoinc.comto</a> verify the legitimacy of the communication.</li>
</ul>
We appreciate your interest in joining Calyxo and look forward to getting to know you through our official channels.

New Orleans based Clinical Specialist - Remote, USA

<h3>Job Description</h3>
Job Description
Title: End User Support Services Specialist
Location: Alexandria, VA
About iWorks: iWorks Corporation, founded in 2005, is a leading provider of information technology and professional services to the federal government. We are a recognized leader in personnel security and vetting solutions, Agile, DevOps, DevSecOps, data analytics, and cloud solutions. Our continuous process improvement approach, combined with our business and technology expertise, results in innovative solutions.
We offer exceptional comprehensive benefits (Medical, Dental, Vision, Life and Disability); 401(k); Health and Wellness Benefits; and Paid Sick Time, Vacation Time, and Holiday Time. You're eligible for bonuses throughout the year as part of our incentive program for innovation, and business development. All employees are also considered for an annual raise, commensurate with performance and company commitment.
About this position:
The End User Service Specialist (EUS) provides Tier II support for customer-related IT issues that are escalated by the Tier I Service Desk across all locations. EUS Specialists are responsible for delivering a high standard of professionalism, completing assigned tasks promptly, and ensuring a positive customer experience with every interaction. The role requires proactive monitoring of ticket queues and prompt resolution of issues, with necessary follow-up and coordination with other technical teams to drive issues to closure on behalf of customers. The EUS practitioner is responsible for installing hardware and software, diagnosing abnormalities with customers' equipment, and repairing, maintaining, and upgrading hardware and equipment. Technicians are responsible for escalating issues outside the EUS team's expertise to the appropriate specialist support group. Core Competencies and Expertise to perform the job include:
Salary Range: 80-90k - commensurate with candidate's skills, experience, and qualifications. 
On a day-to-day basis, you will:
<ol>
<li>Install, maintain, troubleshoot, and repair computer hardware and software.</li>
<li>Resolve operating system issues, application problems, software installations, and service requests.</li>
<li>Troubleshoot and resolve network connectivity issues.</li>
<li>Set up, configure, and troubleshoot printers, including network printers, and iOS-based mobile devices.</li>
<li>Set up, operate, and troubleshoot audio and video teleconferencing (VTC) equipment, including HP Poly Conference technology.</li>
<li>Use remote support tools to provide in-person and remote assistance to IT users.</li>
<li>Provide "how-to" guidance and end-user support for all supported devices, applications, and systems.</li>
<li>Monitor and manage ticket queues in ServiceNow, meeting KPIs and SLA thresholds.</li>
<li>Prioritize tickets based on impact and urgency, and escalate complex issues to second- and third-level experts as needed.</li>
<li>Serve as a Tier II escalation point, providing guidance to resolve customer tickets.</li>
<li>Mentor and train new team members on processes, troubleshooting, and technical solutions.</li>
<li>Assist the Team Lead with escalations, major incident management, and customer communications.</li>
<li>Install and relocate hardware and software as needed.</li>
<li>Deliver excellent customer service, ensuring a positive user experience.</li>
</ol>
Required Education/Qualifications:
<ul>
<li>Security Clearance: MUST be fully adjudicated &amp; maintain a Secret security clearance or higher.</li>
<li>Education: High school diploma or Associate/Bachelor's degree with relevant hands-on work experience in a related field.</li>
<li>Experience: 3-5 years of applicable experience</li>
<li>Certifications: Security+ CE Certified</li>
<li>Excellent problem-solving skills and attention to detail.</li>
<li>Effective communication skills and the ability to collaborate with cross-functional teams.</li>
</ul>
Please Note: We maintain an on-camera policy for all virtual company meetings to foster engagement and collaboration. Reasonable exceptions may be granted with prior approval from Human Resources and/or the applicable manager or client.
FLSA &amp; EMPLOYMENT STATUS: FLSA EXEMPT AND FULL-TIME POSITION 
iWorks Corporation is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, Veteran status, sexual orientation, or other protected characteristic.
 
iWorks is committed to maintaining a safe and productive work environment for all employees and ensuring the security and well-being of our clients. As part of our standard hiring process, we may conduct background checks and drug screenings on potential candidates to assess their suitability for employment.

End User Support Services Specialist

<h3>Job Description</h3>
Job Description
The Level II Help Desk Technician will provide advanced technical support to our internal customers, ensuring a seamless and efficient IT environment. The ideal candidate will exhibit strong problem-solving skills, extensive technical knowledge, and excellent communication abilities. They will be responsible for resolving more complex issues across all IT platforms while demonstrating excellent customer service. They must be able to work independently, but still be able to demonstrate team collaboration across a multi-site IT support structure.
Job Responsibilities:
<ul>
<li>Mindset: Cultivate and promote a growth mindset within the IT team, encouraging continuous learning, innovation, and adaptability.</li>
<li>Customer Service: Model excellent customer service by clearly communicating the solution to the end user while demonstrating patience and empathy.</li>
<li>Mentoring: Provide guidance to less senior technicians, helping to enhance their technical skills.</li>
<li>Problem Resolution: Diagnose and resolve complex technical issues, including software, hardware, and network problems.</li>
<li>Incident Management: Handle incidents and service requests within the Zendesk Ticketing system, ensuring timely resolution and compliance with SLA performance metrics.</li>
<li>System Administration: Perform advanced tasks in Active Directory, Exchange, and File Administration.</li>
<li>Network Support: Assist in managing and troubleshooting network-related issues, including RDS / Terminal Services remote access.</li>
<li>Security: Identify and mitigate security threats, including phishing and malware, using various cybersecurity tools. Assist with remediating high-risk vulnerabilities.</li>
<li>Documentation: Create and update technical documentation, knowledge base articles, and standard operating procedures.</li>
<li>Project Support: Assist with IT projects, including deployments, migrations, and upgrades.</li>
<li>Hardware, OS and Software: Install, configure, and troubleshoot more complex hardware and software issues (SAGE, Paperless). In depth knowledge of Windows 10/11 operating systems.</li>
<li>Mobile Device Management (MDM): Configure, manage, and support mobile devices (smartphones, tablets) across various platforms (iOS, Android) using Mobile Device Management (MDM) solutions.</li>
<li>Remote Support: Provide remote support for multiple locations and occasionally conduct site visits, which may include overnight stays. Local travel to other branch locations within 3-20 miles as needed.</li>
<li>Availability: Provide weekend or after-hours support as needed.</li>
</ul>
Necessary Skills &amp; Experience:
<ul>
<li>Education: Bachelor’s degree in Information Systems, Computer Science, or a related field (preferred).</li>
<li>Experience: 3-5 years of relevant help desk or technical support experience.</li>
<li>Technical Proficiency: Advanced knowledge of Windows 10/11 operating systems, Active Directory, Exchange, and network protocols.</li>
<li>Communication: Excellent verbal and written communication skills.</li>
<li>Problem-Solving: Strong analytical and problem-solving abilities with a focus on customer satisfaction.</li>
<li>Certifications: Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified: Modern Desktop Administrator Associate (preferred but not required).</li>
<li>Bilingual Skills: Proficiency in English and Spanish is an advantage.</li>
<li>Physical Requirements: Ability to lift and move equipment weighing up to 50 lbs.</li>
</ul>
Perks &amp; Pluses:
<ul>
<li>Medical, Dental, Vision, FSA</li>
<li>401(k) with company match.</li>
<li>9 paid holidays per year.</li>
<li>Paid vacation and sick leave</li>
<li>Technical conference participation and/or advanced technical IT training.</li>
</ul>
Join an elite team of IT professionals who have a proven technical track record for superior customer service. At Gothic Landscape, the customer comes first, and a successful team member will go above and beyond to ensure the IT needs of the company are met.
Here at Gothic Landscape, we believe that your success is our success. Apply today and experience a wonderful and rewarding career in IT!
OUR EEO POLICY
We are committed to providing equal employment opportunities to all employees and applicants without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles, including braids, locks, and twists), ethnicity, religion, color, sex (including childbirth, breast feeding, and related medical conditions), gender, gender identity or expression, uniform service member and veteran status, marital status, pregnancy, age, national origin, ancestry, citizenship status, disability, protected medical condition, genetic information, sexual orientation, or any other protected status in accordance with all applicable federal, state, and local laws.

Desktop Support Specialist - Level II

<h3>Job Description</h3>
Customer Service Specialist
Pinellas County
Hybrid Position
 
Temp Experts is actively seeking a Customer Service Specialist to join a well-established banking company in Pinellas County, FL. This is a Hybrid opportunity.
 
The ideal candidate must be detail oriented and have high volume, multi phone line experience, preferably with a bank or similar industry.
 
Responsibilities
<ul>
<li>Follow established guidelines regarding customer service and deliver an exceptional customer experience in accordance with company mission statement.</li>
<li>Manage all customer issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the on-going goal of establishing a positive customer experience.</li>
<li>Answer high volume of phone calls, respond to e-mails including various communication channels from clients regarding balances, transactions, Debit Card usage/limits, Internet Banking, and other general banking queries.</li>
<li>Maintain proficient knowledge of Bank products and services and ability to educate customers on such, as well as cross sell various products and services.</li>
<li>Maintain ownership of issues to resolutions and escalate unresolved issues through proper channels.</li>
<li>Responsible for achieving individual sales, referral and service quality goals.</li>
<li>Develop referrals from prospects calling to inquire on bank products and services.</li>
<li>Provide operational support and trouble shoot issues for various digital banking products, such as Online Banking, Remote Deposit Capture, Mobile Banking, Mobile Deposit, and Mobile Wallet/Bill Pay</li>
</ul>
 
Requirements:
<ul>
<li>High School Diploma or GED.</li>
<li>A minimum of 2 years' high volume call center experience, teller or branch banking experience.</li>
<li>Bilingual (Spanish/English) is preferred.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Strong Customer Service Skills with the ability to engage customers in conversation regarding products and services.</li>
<li>Proficient computer skills; ability to understand and utilize multiple systems, computer and databases.</li>
<li>Demonstrate a working knowledge of bank products, services and policies.</li>
<li>Detail oriented and organized.</li>
</ul>
 
TempExperts is an Equal Opportunity Employer.

Customer Service Specialist

<h3>Job Description</h3>
Job Description
Keeper Security is hiring a Business Support Specialist to join our B2B support team and deliver exceptional service to our enterprise customers. In this role, you will handle client requests, troubleshooting, and onboarding while collaborating closely with our Support Team Lead, Support Manager, and Global Director of Business Support.
Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 21 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and help ensure our customers receive world-class support while using our industry-leading cybersecurity platform.
About Keeper
Keeper Security is transforming cybersecurity for people and organizations globally. Keeper’s intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs, and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey, and secrets management, privileged access, secure remote access, and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.
About the Role
The Business Support Specialist will play a key role in ensuring customer satisfaction and success. You will manage incoming requests via phone, email, and chat through Salesforce, conduct onboarding and training sessions, and collaborate with internal teams to deliver fast and effective support. This role is ideal for a highly organized, resourceful problem-solver who is passionate about delivering an exceptional customer experience.
Responsibilities
<ul>
<li> Respond to incoming customer calls, tickets, and chats regarding product issues, service questions, and general client concerns </li>
<li> Coordinate and deliver onboarding and training sessions for clients </li>
<li> Collaborate with management to stay current on product knowledge, updates, and company policies </li>
<li> Troubleshoot issues, resolve complaints, and turn challenging situations into positive outcomes </li>
<li> Provide real-time assistance while maintaining Keeper’s high standard of professional service</li>
</ul>
Requirements
<ul>
<li>1+ years of experience in a support or customer-facing role </li>
<li> Experience with Salesforce (or similar CRM platforms) </li>
<li> Proficiency with Google Docs and Microsoft Office tools </li>
<li> Strong problem-solving skills with the ability to manage multiple tasks efficiently </li>
<li> Excellent communication skills with a professional, empathetic, and customer-focused approach </li>
<li> Bachelor’s degree preferred </li>
</ul>
Preferred Qualifications 
<ul>
<li> Previous customer support experience in a B2B environment </li>
<li> Technical proficiency with smartphones, tablets, and computers </li>
<li> Ability to build rapport and maintain a high level of professionalism with clients</li>
</ul>
Benefits
<ul>
<li>Medical, Dental &amp; Vision (Inclusive of domestic partnerships)</li>
<li>Employer Paid Life Insurance &amp; Employee/Spouse/Child Supplemental life</li>
<li>Voluntary Short/Long Term Disability Insurance</li>
<li>401 k (Rother/Traditional)</li>
<li>A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)</li>
<li>Above market annual bonuses</li>
</ul>
Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Classification: Non-Exempt

B2B Customer Support Representative

<h3>Job Description</h3>
 
CUSTOMER SERVICE TECHNICAL SUPPORT SPECIALIST ROLE 
 
Welcome to AGILOX North America Inc, a hub for technology lovers and creative minds! Our commitment to innovation is in every facet of our company. We proudly combine our globally patented software, the groundbreaking "X-SWARM Technology," with the advanced mechanical systems of our Autonomous Mobile Robots (AMRs). 
Currently, we are looking for a Customer Service Technical Support Specialist—an exciting role for anyone passionate about cutting-edge technology in AMRs. If this piques your interest, we invite you to join our AMAZING TEAM and help shape the future of robotics!
 
ROLE TITLE: Customer Service Technical Support Specialist
 
ABOUT THIS ROLE:
The Customer Service Technical Support Specialist plays a crucial role in helping customers resolve technical issues, offering product advice, and maintaining high levels of customer satisfaction. This position demands strong communication abilities, a solid understanding of technical concepts, and the capacity to address problems effectively.
 
REPORTS TO: Customer Service Manager
 Candidates must reside in Metro Atlanta area to be considered
 
KEY RESPONSABILITIES:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Address customer inquiries through phone, email, chat, or ticketing platforms.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Identify and resolve hardware, software, or product-related issues.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide clear, step-by-step guidance to users in a non-technical way.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Refer complex issues to advanced technical support or engineering teams as needed.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Record all interactions and solutions in the CRM or ticketing system.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Customer Service Technician Specialist also provide assistance and training for end-user support questions specific to AGILOX Applications
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Share insights with product or engineering teams regarding frequent customer concerns.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Inform customers about product features, updates, and best practices.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Uphold professionalism and empathy in all customer interactions.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Conduct follow-ups to confirm customer satisfaction with issue resolution.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Follow up with customers to ensure issues are resolved to their satisfaction.
 
EDUCATION &amp; EXPERIENCE: 
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;2+ years of experience in Customer Service Technical role.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(Preferred) Associate’s or bachelor’s degree in IT, Computer Science, or related field. 
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Solid understanding of operating systems (Windows, macOS, Linux)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Basic to advanced understanding of operating systems (Windows, macOS, Linux)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Familiarity with hardware (printers, routers, desktops, laptops, etc.)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proficiency in troubleshooting software and network issues
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience with help desk software (e.g., Zendesk, Freshdesk, ServiceNow)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Knowledge of remote access tools (e.g., TeamViewer, Any Desk)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Basic understanding of networking (IP, DNS, VPN, firewalls)
 
CERTIFICATIONS:(Optional)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;CompTIA A+
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;HDI Customer Service Representative
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;ITIL Foundation
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Microsoft Certified: Modern Desktop Administrator Associate
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Cisco Certified Support Technician (CCST)
 
PROFESSIONAL QUALITIES
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Time management and multitasking ability
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Team player with a positive attitude
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Self-motivated and able to work independently
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Willingness to learn and adapt to new technologies
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to stay calm under pressure
 
BENEFITS:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Opportunity for growth and career advancement
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Collaborative and supportive team environment
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Exposure to a wide range of sales and marketing activities
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Medical-No waiting period (sponsored 100% for employees, 80% for dependents).
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Health Bonus: Choice between HSA contribution total of 3k annually, or
· 3k Health bonus paid semi-annually, as accrued (January/July).
·&nbsp;Dental-No waiting period
·&nbsp;Vision-No waiting period
· SIMPLE IRA plan (AGILOX North America matches up to 3%).
· Life insurance 
· Long- and short-term disability
· 16 days of PTO 
· 7 paid Holidays

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