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job_organization_name

city

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<h3>Job Description</h3>
Job DescriptionImaging Applications Support Specialist Level 2 PACS RIS My name is Bill Stevens, and I have a new full time Imaging Applications Support Specialist Level 2 opportunity available for a major firm located in Cherry Hill, New Jersey that could be of interest to you, please review my specification below. The work schedule will be onsite five days a week for the first two months along with on call rotation after hours support and then it will become hybrid, three days a week in the office and two days remote. The ideal candidate should also possess a green card or be of citizenship. This position will be paying a competitive fulltime salary of $90,000 - $100,000 plus a comprehensive benefits and bonus package. Summary: The firm is seeking a skilled and experienced Radiology IT Applications Support Specialist to provide advanced application support for radiology applications. This role is crucial for the seamless operation, optimization, and ongoing maintenance of PACS (Picture archiving and communication system), RIS (Radiological information system), voice recognition, and other related clinical imaging applications. This person will be a key resource in troubleshooting complex technical issues, implementing system upgrades and integrations, and ensuring radiology staff can effectively utilize the technology to deliver exceptional patient care. Qualifications: Bachelor's degree in Information Systems, Computer Science, or a related field, or equivalent work experience. Minimum of 2 years of experience providing application support for radiology applications, including PACS and RIS. In-depth knowledge of PACS systems, radiology workflows, and healthcare interoperability standards such as DICOM (Digital Imaging and Communications in Medicine or HL7 (Health Level Seven). Strong technical troubleshooting and problem-solving skills. Experience with system implementation, integration, configuration, and testing. Excellent communication, interpersonal, and customer service skills. Ability to work independently and manage multiple priorities effectively. Experience working in a healthcare IT environment. Relevant certifications such as CIIP (Certified Imaging Informatics Professional) would be a plus only. Key Responsibilities: Provide Advanced Application Support: Serve as primary support point for complex technical issues related to PACS, RIS, voice recognition, and other clinical imaging applications. Diagnose and resolve intricate software and workflow issues, working collaboratively with vendors and internal IT teams. Monitor system performance and proactively identify potential problems, ensuring system uptime and optimal efficiency. Support system upgrades, patch installations, and infrastructure changes impacting radiology systems, including regression testing and end-user support. Participate in on-call rotations to provide support outside of normal business hours, addressing critical system issues in a timely manner. Collaboration and Communication: Collaborate effectively with radiologists, technologists, IT teams, and vendors to resolve issues and implement solutions. Communicate complex technical concepts clearly and concisely to diverse audiences, including clinicians and IT professionals. Manage stakeholder expectations and provide regular updates on project progress and issue resolution. Security and Compliance: Ensure compliance with HIPAA privacy and security regulations, maintaining data security within healthcare IT environments. Ensure appropriate application access rights are assigned and maintained for users. Workflow Optimization and System Integration: Analyze radiology workflows and collaborate with clinical staff to identify opportunities for system optimization and efficiency improvements. Design and implement workflows that align with clinical needs and maximize productivity. Support the integration of radiology systems with other healthcare applications, including EHR (Electronic Health Record) and RIS, ensuring data integrity and seamless data exchange. Maintain expertise in healthcare interoperability standards, such as DICOM and HL7. Technical Expertise and Knowledge Transfer: Possess in-depth technical knowledge of radiology applications, including PACS, RIS, and associated hardware and software. Maintain comprehensive knowledge of system architecture to recommend enhancements for maintenance, support processes, and training programs. Develop and maintain technical documentation, guides, and knowledge base articles to support end-users and team members. Provide guidance and mentorship to junior team members, sharing expertise and fostering a collaborative learning environment. The process will include an initial phone or virtual interview screening. Please let me know your interest in this position, availability to interview and start for this position along with a copy of your recent resume.

Imaging Applications Support Specialist Level 2 PACS RIS

<h3>Job Description</h3>
Job Description
Keeper Security is hiring a Business Support Specialist to join our B2B support team and deliver exceptional service to our enterprise customers. In this role, you will handle client requests, troubleshooting, and onboarding while collaborating closely with our Support Team Lead, Support Manager, and Global Director of Business Support.
Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 21 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and help ensure our customers receive world-class support while using our industry-leading cybersecurity platform.
About Keeper
Keeper Security is transforming cybersecurity for people and organizations globally. Keeper’s intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs, and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey, and secrets management, privileged access, secure remote access, and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.
About the Role
The Business Support Specialist will play a key role in ensuring customer satisfaction and success. You will manage incoming requests via phone, email, and chat through Salesforce, conduct onboarding and training sessions, and collaborate with internal teams to deliver fast and effective support. This role is ideal for a highly organized, resourceful problem-solver who is passionate about delivering an exceptional customer experience.
Responsibilities
<ul>
<li> Respond to incoming customer calls, tickets, and chats regarding product issues, service questions, and general client concerns </li>
<li> Coordinate and deliver onboarding and training sessions for clients </li>
<li> Collaborate with management to stay current on product knowledge, updates, and company policies </li>
<li> Troubleshoot issues, resolve complaints, and turn challenging situations into positive outcomes </li>
<li> Provide real-time assistance while maintaining Keeper’s high standard of professional service</li>
</ul>
Requirements
<ul>
<li>1+ years of experience in a support or customer-facing role </li>
<li> Experience with Salesforce (or similar CRM platforms) </li>
<li> Proficiency with Google Docs and Microsoft Office tools </li>
<li> Strong problem-solving skills with the ability to manage multiple tasks efficiently </li>
<li> Excellent communication skills with a professional, empathetic, and customer-focused approach </li>
<li> Bachelor’s degree preferred </li>
</ul>
Preferred Qualifications 
<ul>
<li> Previous customer support experience in a B2B environment </li>
<li> Technical proficiency with smartphones, tablets, and computers </li>
<li> Ability to build rapport and maintain a high level of professionalism with clients</li>
</ul>
Benefits
<ul>
<li>Medical, Dental &amp; Vision (Inclusive of domestic partnerships)</li>
<li>Employer Paid Life Insurance &amp; Employee/Spouse/Child Supplemental life</li>
<li>Voluntary Short/Long Term Disability Insurance</li>
<li>401 k (Rother/Traditional)</li>
<li>A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)</li>
<li>Above market annual bonuses</li>
</ul>
Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Classification: Non-Exempt

B2B Customer Support Representative

<h3>Job Description</h3>
Job Description
About Capital Community Bank Neighbor serving neighbor. We believe that's the true spirit of community banking, where relationships matter and a partnership is formed to match your needs to our financial solutions. We invite you to work with us and experience the value of a partner that has you and our community in mind.
As a community-focused financial institution, Capital Community Bank (CCBank) reflects the positive nature of its native Utah. We pride ourselves on providing a fun and friendly atmosphere, where employees are encouraged to come together as a team. Our bank is progressive with new technology and on-the-job training, retaining current employees and continually adding new positions. CCBank offers a thriving culture and competitive employee perks.
Position Summary As a Digital Banking &amp; Treasury Support Specialist, you will be the primary point of contact for customers using our digital banking platforms. This role is essential in supporting Treasury Management products, ensuring smooth onboarding, troubleshooting, and ongoing assistance for both consumer and business clients. You'll work closely with clients to understand their needs and deliver tailored solutions using our suite of online financial tools.
Key Responsibilities
<ul>
<li>Serve as the main contact for Treasury Management product support, including ACH, wire transfers, remote deposit capture, and cash management tools.</li>
<li>Assist clients with online and mobile banking platforms, including Bill Pay, Zelle, debit cards, and mobile deposits.</li>
<li>Manage business and consumer enrollments submitted via the website.</li>
<li>Manage the online account opening process and ensure a seamless customer experience when opening an account online.</li>
<li>Provide responsive support via phone, email, and in-person interactions.</li>
<li>Troubleshoot access issues, including password resets and login problems.</li>
<li>Coordinate implementation and onboarding for business clients using digital banking services.</li>
<li>Customize digital banking solutions based on client needs and business structure.</li>
<li>Research and resolve client issues promptly and professionally.</li>
<li>Support internal audits and regulatory examinations as needed.</li>
<li>Perform other duties as assigned.</li>
</ul>
Qualifications
<ul>
<li>1–2 years of banking experience preferred.</li>
<li>Call center or customer service experience a plus.</li>
<li>Strong technical aptitude and ability to support digital products.</li>
<li>Excellent communication skills-verbal, written, and interpersonal.</li>
<li>Ability to work independently and collaboratively.</li>
<li>Strong attention to detail and problem-solving skills.</li>
<li>Proficiency in Microsoft Office (Word, Excel, PowerPoint).</li>
</ul>
 
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
 Job Posted by ApplicantPro

Digital Banking & Treasury Support Specialist

<h3>Job Description</h3>
 
CUSTOMER SERVICE TECHNICAL SUPPORT SPECIALIST ROLE 
 
Welcome to AGILOX North America Inc, a hub for technology lovers and creative minds! Our commitment to innovation is in every facet of our company. We proudly combine our globally patented software, the groundbreaking "X-SWARM Technology," with the advanced mechanical systems of our Autonomous Mobile Robots (AMRs). 
Currently, we are looking for a Customer Service Technical Support Specialist—an exciting role for anyone passionate about cutting-edge technology in AMRs. If this piques your interest, we invite you to join our AMAZING TEAM and help shape the future of robotics!
 
ROLE TITLE: Customer Service Technical Support Specialist
 
ABOUT THIS ROLE:
The Customer Service Technical Support Specialist plays a crucial role in helping customers resolve technical issues, offering product advice, and maintaining high levels of customer satisfaction. This position demands strong communication abilities, a solid understanding of technical concepts, and the capacity to address problems effectively.
 
REPORTS TO: Customer Service Manager
 Candidates must reside in Metro Atlanta area to be considered
 
KEY RESPONSABILITIES:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Address customer inquiries through phone, email, chat, or ticketing platforms.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Identify and resolve hardware, software, or product-related issues.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide clear, step-by-step guidance to users in a non-technical way.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Refer complex issues to advanced technical support or engineering teams as needed.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Record all interactions and solutions in the CRM or ticketing system.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Customer Service Technician Specialist also provide assistance and training for end-user support questions specific to AGILOX Applications
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Share insights with product or engineering teams regarding frequent customer concerns.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Inform customers about product features, updates, and best practices.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Uphold professionalism and empathy in all customer interactions.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Conduct follow-ups to confirm customer satisfaction with issue resolution.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Follow up with customers to ensure issues are resolved to their satisfaction.
 
EDUCATION &amp; EXPERIENCE: 
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;2+ years of experience in Customer Service Technical role.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(Preferred) Associate’s or bachelor’s degree in IT, Computer Science, or related field. 
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Solid understanding of operating systems (Windows, macOS, Linux)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Basic to advanced understanding of operating systems (Windows, macOS, Linux)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Familiarity with hardware (printers, routers, desktops, laptops, etc.)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proficiency in troubleshooting software and network issues
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience with help desk software (e.g., Zendesk, Freshdesk, ServiceNow)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Knowledge of remote access tools (e.g., TeamViewer, Any Desk)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Basic understanding of networking (IP, DNS, VPN, firewalls)
 
CERTIFICATIONS:(Optional)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;CompTIA A+
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;HDI Customer Service Representative
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;ITIL Foundation
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Microsoft Certified: Modern Desktop Administrator Associate
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Cisco Certified Support Technician (CCST)
 
PROFESSIONAL QUALITIES
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Time management and multitasking ability
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Team player with a positive attitude
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Self-motivated and able to work independently
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Willingness to learn and adapt to new technologies
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to stay calm under pressure
 
BENEFITS:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Opportunity for growth and career advancement
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Collaborative and supportive team environment
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Exposure to a wide range of sales and marketing activities
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Medical-No waiting period (sponsored 100% for employees, 80% for dependents).
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Health Bonus: Choice between HSA contribution total of 3k annually, or
· 3k Health bonus paid semi-annually, as accrued (January/July).
·&nbsp;Dental-No waiting period
·&nbsp;Vision-No waiting period
· SIMPLE IRA plan (AGILOX North America matches up to 3%).
· Life insurance 
· Long- and short-term disability
· 16 days of PTO 
· 7 paid Holidays

Customer Service Technical Support

<h3>Job Description</h3>
Job Description
Job Title: Customer Care Center Trainer
Location: Merrillville, IN 
Duration: 1-Year Contract (Temp-to-Hire)
Pay Rate: $29.00 – $40.00/hr (W2 only)
Work Authorization: Must be authorized to work in the U.S. – No C2C or sponsorship
Position Overview
We are seeking an experienced Customer Care Center Trainer to deliver engaging in-person, virtual, and e-learning training to both new hires and existing staff within the Customer Care Center (CCC). This role supports the growth and development of Customer Care Center Management, Operations Support, and Customer Service Representatives by delivering training on call management skills, business processes, technology enhancements, customer information systems (CIS/DIS), and regulatory procedures.
The Trainer will be responsible for evaluating trainee readiness, providing coaching, and ensuring a smooth transition from training to production. This is a dynamic role for someone passionate about instructional excellence, employee development, and fostering a culture of continuous learning.
Key Responsibilities
<ul>
<li>
Deliver structured training programs for Customer Care Center staff across multiple formats (classroom, virtual, e-learning).
</li>
<li>
Provide onboarding training for new hires and ongoing training for existing staff, ensuring alignment with business processes and standards.
</li>
<li>
Monitor, track, and report trainee performance, including test scores, attendance, and behavioral observations.
</li>
<li>
Conduct one-on-one coaching sessions, assessments, and on-the-job training activities.
</li>
<li>
Collaborate with management, Quality Assurance, and Operations Support teams to identify training needs and implement solutions.
</li>
<li>
Maintain accurate training records for all CCC employees.
</li>
<li>
Continuously improve training programs using participant feedback and performance metrics.
</li>
<li>
Support the development of job aids, call scripts, and process documentation.
</li>
<li>
Manage classroom engagement, address distractions, and resolve technical issues during training sessions.
</li>
<li>
Participate in training needs analysis to address performance gaps.
</li>
</ul>
Required Qualifications
<ul>
<li>
High School Diploma or equivalent.
</li>
<li>
Minimum 3 years of training or facilitation experience.
</li>
<li>
Strong verbal, written, and interpersonal communication skills.
</li>
<li>
Proficiency with Microsoft Office Suite (PowerPoint, Excel, Word) and Teams.
</li>
<li>
Knowledge of adult learning and behavior change methods.
</li>
<li>
Ability to prioritize, multitask, and meet deadlines in a fast-paced environment.
</li>
<li>
Strong problem-solving skills with the ability to recommend and implement training solutions.
</li>
<li>
Ability to travel as needed.
</li>
</ul>
Preferred Qualifications
<ul>
<li>
Bachelor’s degree in Communications or related field.
</li>
<li>
Course design and development experience.
</li>
<li>
Familiarity with e-learning software such as Adobe Captivate.
</li>
<li>
Professional training certification.
</li>
</ul>

Training Specialist: Customer Care Center (Remote Contract-to-Hire)

<h3>Job Description</h3>
Job Description
Launch Your Career in Financial Services – Entry-Level Insurance Agent (Remote | Commission-Based | Flexible Schedule)
Are you a self-motivated, people-first professional looking to break into the financial services industry — or take your career to the next level? We’re actively hiring entry-level insurance agents to join our fast-growing team!
This is a 1099 commission-based role with uncapped earning potential, giving you the freedom to work remotely, set your own hours, and grow your business your way.
Whether you’re exploring a new career path or looking to supplement your income, we provide comprehensive training, hands-on mentorship, and leadership support every step of the way.
What You’ll Gain:
<ul>
<li>Unlimited Earning Potential – 100% commission-based with no income ceiling</li>
<li>Flexible Scheduling – Work full-time or part-time on your terms</li>
<li>Remote Work Opportunity – Operate your business from anywhere</li>
<li>All-Expenses-Paid Trips – Earn incentive-based travel to exciting destinations</li>
<li>World-Class Training – Ongoing support and coaching from top industry leaders</li>
<li>Leadership Pathways – Build and lead your own team as you grow</li>
</ul>
What We’re Looking For:
<ul>
<li>Life Insurance License (or willingness to obtain — we’ll guide you through it)</li>
<li>Be Coachable!&nbsp;We have the system, so be open to feedback and duplicate what we do!</li>
<li>Previous sales or customer service experience is a plus</li>
<li>Reliable transportation a must- non negotiable.</li>
<li>Strong communication skills and a passion for helping others</li>
<li>A self-starter mindset with a goal-oriented attitude</li>
<li>Comfortable working independently in a remote environment</li>
</ul>
Why Join Us?
We’re not just building businesses — we’re building leaders. Our team culture is driven, collaborative, and supportive. We believe in rewarding hard work, promoting from within, and celebrating each other’s wins.
If you're looking for freedom, flexibility, and financial growth, you’ve found the right place.
Ready to take control of your future? Apply now — we’re interviewing passionate and driven individuals this week!

Client-Focused Insurance Specialist (Remote)

<h3>Job Description</h3>
Job Description 
About the Role
At EnergyUnited, we put our members at the center of everything we do. As a Member Support Specialist – Call Center, you’ll provide exceptional service from the comfort of your home office. You’ll be the first point of contact for members via phone, email, and online channels, helping them resolve questions quickly and confidently. This role is all about creating positive experiences that reflect EnergyUnited’s commitment to safety, reliability, and care.
What You’ll Do
<ul>
<li>Answer incoming calls, emails, and web inquiries with professionalism and empathy.</li>
<li>Assist members with billing, payments, usage concerns, rates, outages, and account-related needs.</li>
<li>Guide members through EnergyUnited’s programs, including EnergyAdvantage prepaid, capital credits, and security lights.</li>
<li>Process move-in/move-out requests and explain service installation and account procedures.</li>
<li>Use Customer Information Systems (CIS), Advanced Metering Infrastructure (AMI), and Outage Management Systems (OMS) to research and resolve concerns.</li>
<li>Document interactions accurately and escalate complex issues when needed.</li>
<li>Provide extended member support during outages and adverse weather events.</li>
<li>Maintain confidentiality and professionalism in all communications.</li>
</ul>
Working Conditions
<ul>
<li>Standard schedule: either 9AM- 8PM (4 Days per Week) or 11AM - 8PM (5 Days per Week) may vary; extended hours during outages required).</li>
<li>Fully Remote Position: This is a work-from-home role. You must have a reliable internet connection and a dedicated workspace.</li>
<li>Storm &amp; Outage Support: During adverse weather or widespread outages, you will be required to remain available for extended shifts to support members.</li>
<li>Must reside within EnergyUnited’s 19-county service area or within a 40-mile radius of any EnergyUnited office.</li>
</ul>
What We’re Looking For
<ul>
<li>Associate degree in a related field or High School diploma plus 4 years of customer service experience (call center background strongly preferred).</li>
<li>At least 4 years of customer service experience with multi-line phone and PC use.</li>
<li>Proficiency with Microsoft Office and the ability to learn new systems quickly.</li>
<li>Excellent communication skills and strong phone etiquette.</li>
<li>Ability to work independently, stay focused in a home environment, and meet deadlines.</li>
<li>Calm under pressure, solution-oriented, and committed to member satisfaction.</li>
</ul>
Physical Requirements
<ul>
<li>Prolonged sitting and use of a computer/headset for calls.</li>
<li>Occasional travel to EnergyUnited offices for training or team meetings may be required.</li>
<li>Availability during major outages/storm events.</li>
</ul>
Why EnergyUnited?
<ul>
<li>Joining EnergyUnited means being part of a cooperative that powers communities and values people first. We provide a supportive, member-focused culture where employees are empowered to grow, contribute, and make a meaningful impact every day.</li>
</ul>

Member Support Specialist - Call Center

<h3>Job Description</h3>
Job Description
The HVAC Service Support Specialist provides technical support to contractors, distributors, engineers, and end users for Daikin’s US domestic product lines.  Provides pre and post-sales technical support including equipment troubleshooting and applications assistance via telephone and email.    
Note: This is not an information technology, or software opportunity. Ideal candidate must have worked in HVAC service, installations, repair, etc.
May include: 
<ul>
<li>Provide prompt and courteous responses to calls coming into the Technical Support Center hotline  </li>
<li>Provide pre and post-sales technical support via telephone and email  </li>
<li>Assist Reps, Distributors, and Contractors in troubleshooting and in the application of Daikin equipment, connection ratio, capacity de-rates, and equipment selection  </li>
<li>May conduct virtual modeling for troubleshooting and provide resolution  </li>
<li>Log all calls and incidents into the CRM module to track information by customer, model number, and project  </li>
<li>Upon request, provide information such as submittal drawings, wiring diagrams, capacity tables, clearances, piping recommendations based on piping rules, or other information as published in Daikin’s equipment literature.  </li>
<li>Assist the Manager in the distribution of requests for field visits and training to the appropriate Daikin Service Representative  </li>
<li>Follow up on customer inquiries to ensure job completion and job satisfaction  </li>
</ul>
<ul>
<li>Provide selection software support  </li>
</ul>
<ul>
<li>Help explain control-related questions  </li>
<li>Perform additional projects/duties to support ongoing business needs. </li>
</ul>
Nature &amp; Scope:
<ul>
<li>Applies practical knowledge of job area typically obtained through advanced education and work experience </li>
<li>Encouraged to seek continuous improvements </li>
</ul>
<ul>
<li>Performs a range of mainly straightforward assignments </li>
</ul>
<ul>
<li>Works independently with general supervision </li>
<li>Problems faced are difficult but not typically complex </li>
</ul>
Knowledge &amp; Skills:
<ul>
<li>Excellent communication and interpersonal skills to interact effectively with diverse client group  </li>
<li>Ability to troubleshoot in-depth service issues via phone  </li>
</ul>
<ul>
<li>Ability to read, analyze, and interpret technical business periodicals, professional journals, and technical procedures  </li>
</ul>
<ul>
<li>Ability to write reports, business correspondence, and procedure manuals  </li>
</ul>
<ul>
<li>Ability to read and edit technical drawings/prints  </li>
<li>Ability to effectively present information and respond to questions from management, clients, and customers  </li>
<li>Ability to work in a technically dominated environment: engineering, contracting, and construction. Trades and ability to absorb and commit technical information to knowledge quickly  </li>
<li>Ability to anticipate and solve practical problems and resolve issues  </li>
</ul>
<ul>
<li>Self-starter with the ability to work both independently and within a team  </li>
</ul>
<ul>
<li>Ability to effectively communicate ideas and properly describe problems and solutions  </li>
</ul>
<ul>
<li>Ability to effectively handle multiple tasks, time management, and prioritization skills  </li>
</ul>
<ul>
<li>Well-developed planning, organization, analytical, and decision-making skills  </li>
</ul>
<ul>
<li>Proficient computer skills, such as Excel and PowerPoint, Word (MS Office)  </li>
<li>Ability to produce clear, timely, and concise documentation and have well-developed problem-solving skills  </li>
</ul>
<ul>
<li>Ability to apply good judgment, strong work ethic, and integrity on the job. </li>
</ul>
Competencies:
Experience:
<ul>
<li>3-5 years of experience in the HVAC field or a technical support role </li>
<li>HVAC installation and/or repair experience STRONGLY PREFERRED</li>
</ul>
Education/Certification:
<ul>
<li>High School Diploma or GED Equivalent  </li>
</ul>
<ul>
<li>Vocational Certification / Degree preferred </li>
</ul>
People Management: No 
Physical Requirements / Work Environment:
<ul>
<li>Must be able to perform essential responsibilities with or without reasonable accommodations </li>
<li>Required regularly to sit, talk, and listen  </li>
</ul>
<ul>
<li>Required to stand, walk, use hands to pick up, handle or feel and reach with arms  </li>
<li>Ability to read and analyze written information on a computer terminal. Close vision and the ability to adjust focus are necessary  </li>
<li>Must be able to travel on business occasionally or work beyond normal work hours as necessary  </li>
<li>Must be able to lift boxes and/or equipment of up to 30 pounds  </li>
</ul>
<ul>
<li>Working Conditions –noise level in the work environment is usually quiet to moderate  </li>
</ul>
Hybrid = Must be in office a minimum three days weekly (possibly one to two days remote)
Reports To: 
<ul>
<li>SUPERVISOR OF TECHNICAL SUPPORT CENTER </li>
</ul>
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Technical Support Specialist

<h3>Job Description</h3>
Job DescriptionFinalsite is the first community relationship management platform for K-12 schools, transforming how schools attract students, engage families, build community — and thrive. More than 7,000 schools and districts worldwide trust Finalsite’s integrated platform for their websites, communications, mobile apps, enrollment, and marketing services. Finalsite is headquartered in Glastonbury, CT, USA with employees who work remotely in nearly every state in the U.S. as well as Europe, South America, and Asia. For more information, please visit <a href="http://www.finalsite.com" target="_blank">www.finalsite.com</a>. VISIONFinalsite will transform the way school communities engage with their schools. SUMMARY OF THE ROLE
The Data Support Specialist serves an essential role, meeting the data needs of clients through ticketing, phone, and chat channels. Data Support Specialists work to educate and empower, troubleshoot issues, and implement solutions for clients. Data Support Specialists work to ensure the data is accurate and up-to-date for our customers across all of our platforms.
LOCATION
100% Remote - Anywhere within the US
RESPONSIBILITIES
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Support clients by researching, resolving and recording data-related questions, tasks, and issues across Finalsite’s software platforms
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Perform data sanitization, verification, import, and export functions across our products
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Create, Execute, and Modify SQL scripts to resolve issues, optimize database calls, and perform data integration with third party systems, such as Student Information Systems.
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Perform system management and automation tasks using Python and Shell scripts.
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Coordinate and conduct phone or Zoom meetings to collaborate with clients and resolve escalated concerns.
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Maintain, troubleshoot, and modify software that interact with third party APIs in the pursuit of data integration
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Work closely with clients to advise and educate on best practices to ensure secure, efficient and sustainable data solution
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Attend daily standup and escalation meetings, and other team meetings as assigned.
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Collaborate with Data Integration Engineers to ensure our integrations, authentications, and SSOs function as expected
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Stay informed on the best practices and functionality across Finalsite’s integration partners
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Stay up to date (through software update blogs, new help center articles, and training) on new product features and improvements, as well as web trends.
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Troubleshoot, investigate, and create detailed software bug reports, and product enhancement requests.
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Strengthen the Finalsite brand by exhibiting excellence in product knowledge and customer service.
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Assist with Product Support backlog, as volume dictates.
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QUALIFICATIONS AND SKILLS
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Associate’s or Bachelor’s degree preferred, or commensurate experience.
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Advanced knowledge of Excel or Google Sheets functionality
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Experience with websites built via content management systems (Wordpress, Squarespace, Wix, Weebly, Joomla, etc.) preferred.
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Working knowledge of SQL
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Familiarity with Windows or UNIX basic administration
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Working knowledge of the Python programming and various scripting languages
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Ability to work with various protocols such as: HTTP, HTTPS, FTP, SFTP, and REST
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Experience working with APIs preferred.
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Exceptional attention to detail, excellent work ethic and drive, great interpersonal skills, team oriented, and demonstrated problem solving skills
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Demonstrated ability to work with geographically distributed virtual teams and to build relationships with internal and external organizations
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Demonstrated time management and prioritization skills, and ability to manage expectations effectively when handling multiple assignments simultaneously with competing deadlines
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Proven ability to learn new technologies as needed.
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Fluency in written and spoken English; comfortable relaying technical information to non-technical clients.
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Ability to multitask and maintain patience when faced with challenging situations.
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Prior customer service or technical support experience (2-5 years) preferred.
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Ability to cover evening and weekend hours, as required.
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RESIDENCY REQUIREMENT
Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite.
DISCLOSURES
Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.

Data Support Specialist

<h3>Job Description</h3>
Job Description
Overview
We are seeking a detail-oriented and empathetic Customer Onboarding Specialist to guide new customers through their first steps with our service. In this remote role, you’ll ensure clients feel confident, informed, and supported as they begin their journey, delivering a smooth and positive onboarding experience.
Responsibilities
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Welcome and guide new customers via phone, email, and chat
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Provide clear instructions on processes, forms, and next steps
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Assist customers with completing documentation and account setup
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Track progress and maintain detailed records in the CRM system
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Proactively follow up to ensure onboarding tasks are completed
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Collaborate with internal teams to address customer needs
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Qualifications
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Prior experience in onboarding, customer service, or client support preferred but not required
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Excellent communication and relationship-building skills
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Tech-savvy and comfortable using Google Workspace, CRM systems, and Adobe PDF tools
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Detail-oriented and highly organized
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Dependable, with a quiet remote workspace and reliable internet connection
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</ul>
Top Attributes
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Friendly, patient, and supportive
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Detail-oriented with strong follow-up skills
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Tech-savvy and eager to help customers succeed
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Benefits
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$24 per hour
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Health insurance (for full-time employees)
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Company-provided equipment
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Supportive team with comprehensive training
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Company DescriptionWe are a growing company looking to hire motivated individuals! 
<h3>Company Description</h3>
We are a growing company looking to hire motivated individuals!

4,078 Remote Customer Support Specialist Jobs