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<h3>Job Description</h3>
Job Description
Want to work from home, make a real impact, and earn what you're worth? AO Globe Life is expanding our remote team across the U.S. and Canada—and we’re looking for driven, people-first Sales Specialists to help families protect what matters most.
If you’re motivated, coachable, and ready to grow, this could be the opportunity you’ve been waiting for.
&nbsp;What You’ll Be Doing:
Connect &amp; Convert Reach out to potential clients, introduce our life insurance solutions, and help them find the coverage that fits their needs.
Build Real Relationships Listen closely, earn trust, and become a trusted advisor for families looking to secure their future.
Guide With Care Walk clients through every step of the process with clarity, compassion, and professionalism.
Crush Your Goals Hit (and exceed) sales targets while unlocking unlimited commission potential.
What’s In It For You:
<ul>
<li>&nbsp;100% Remote – Work From Anywhere&nbsp; - Set your schedule and enjoy the freedom of working from home or wherever life takes you.</li>
<li>&nbsp;Unlimited Earning Potential&nbsp;- This is a 100% commission-based role. The more you sell, the more you earn—no caps, no limits.</li>
<li>&nbsp;Top-Tier Training &amp; Ongoing Support&nbsp;- Whether you’re new to sales or a seasoned pro, we’ve got the tools and mentorship to help you succeed.</li>
<li>&nbsp;Room to Grow&nbsp;- Opportunities for advancement are built into the culture. If you’re hungry, there’s no ceiling here.</li>
<li>Supportive Team Vibes&nbsp;- Join a positive, collaborative environment where everyone wants to see you win.</li>
</ul>
&nbsp;What We’re Looking For:
<ul>
<li>
Sales experience is a plus (insurance, retail, customer service)—but not required
</li>
<li>
Strong communicator who can build trust quickly
</li>
<li>
Self-motivated, goal-oriented, and excited by commissions
</li>
<li>
Great at solving problems and thinking on your feet
</li>
<li>
Positive, coachable, and eager to grow
</li>
</ul>
&nbsp;About AO Globe Life
We’re more than a life insurance provider—we’re a people-first organization committed to making a difference. Our agents don’t just sell policies—they provide peace of mind. And we make sure they have the training, support, and flexibility to thrive doing it.
Ready to Level Up?
If you're based in the U.S. or Canada and looking for a remote opportunity where your hustle truly pays off, this could be the perfect fit.
Apply today and start building a career (and income) you're proud of.

Remote Sales Specialist (Work From Home)

<h3>Job Description</h3>
Job Description
Service Desk Specialist / IT Support Specialist Overview
Ready to take the next step in your IT support career? Join Demoulas Super Markets, Inc., the company behind Market Basket, as a Service Desk Specialist (also known as IT Support Specialist, Help Desk Technician, or Desktop Support Technician) and be part of a growing, hands-on technology team in a fast-moving, essential industry.
This is an excellent opportunity to build your skills supporting end users across desktop systems, mobile devices, and business-critical applications. You'll troubleshoot real-time technical issues, assist with equipment deployments, and work on IT service requests in a structured, team-oriented environment.
You’ll serve as a technical escalation point for our Business Technology Support team, supporting team members when issues exceed Tier 1 scope. While not part of the front-line queue, you’ll play a key role in diagnosing, resolving, and escalating complex technical issues as needed. Your insights from escalated tickets will also help shape our knowledge management priorities, driving improvements in internal documentation, end-user training, and issue prevention.
This is a full-time, on-site IT support position in Andover, MA with future growth potential across infrastructure, networking, cybersecurity, and development.
Job Responsibilities:
<ul>
<li>Provide Tier 1 and Tier 2 support to in-store associates, office employees, and warehouse staff</li>
<li>Troubleshoot desktop operating systems (Windows 10/11, macOS, Linux), hardware, and mobile devices (iOS, Android)</li>
<li>Assist with network support including wired and wireless connectivity, IP address/DNS/DHCP issues</li>
<li>Handle service requests including password resets, software installations, and system access provisioning</li>
<li>Deploy and configure desktops, laptops, and peripherals using imaging tools and internal standards</li>
<li>Perform basic server support tasks (monitoring, patching, alerting) and escalate advanced issues</li>
<li>Log and manage tickets using our ServiceNow IT service management (ITSM) platform.</li>
<li>Use remote support tools and diagnostic software to resolve end-user issues</li>
<li>Maintain and contribute to internal IT documentation and knowledge base</li>
</ul>
Skills That Matter:
<ul>
<li>Help Desk Support / Technical Support Specialist / IT Technician</li>
<li>Active Directory, Microsoft 365, ServiceNow, Endpoint Imaging, Remote Desktop</li>
<li>ITIL processes, Ticket Management, User Support, Troubleshooting</li>
<li>Computer Setup, Device Deployment, Network Support, Hardware Repair</li>
</ul>
Qualifications:
<ul>
<li>2+ years in a help desk, technical support, or IT support technician role (preferred)</li>
<li>CompTIA A+ Certification or equivalent (required)</li>
<li>Strong troubleshooting skills across hardware, OS, and connectivity</li>
<li>Familiarity with enterprise systems such as Microsoft 365, Active Directory, and Intune</li>
<li>Solid communication and customer service skills</li>
<li>Ability to document work clearly and follow standard operating procedures</li>
</ul>
Why Join the Market Basket Team?
<ul>
<li>100+ Years of Stability – A family-owned company serving our community with a commitment to quality and affordability</li>
<li>Career Growth Potential – Gain exposure to infrastructure, networking, cybersecurity, and development</li>
<li>Local Opportunity – Conveniently located full-time IT job in Andover, MA</li>
<li>Team-Oriented Culture – Join a supportive IT environment that values learning, service, and reliability</li>
<li>Join a Successful Team – Consistently ranked among the top grocery chains, we’re investing in technology and the future. Be part of a company that’s built to last.</li>
</ul>
If you’re ready to grow your IT career in a fast-paced, supportive environment – apply today and become part of the technology team that powers one of New England’s most trusted supermarket chains.
Demoulas Super Markets, Inc. is an Equal Opportunity Employer. All applicants will receive consideration on qualifications, and without regard to Age, Race, Color, National Origin, Religion, Marital Status, Handicap or Disability, Sex, Sexual Orientation, Gender, Gender Identity, Gender Expression, Military or Veteran Status, or any other protected group under the law.
Company DescriptionDemoulas Super Markets, Inc. operating for over 100 years, is a leader in the grocery industry with 90+ retail stores and three distribution centers currently spanning Massachusetts, New Hampshire, Maine and Rhode Island. Operating under the Market Basket and MB Spirits banner, our team focuses on providing great customer service and quality products, at “More for Your Dollar” prices in the greater communities we serve. 
<h3>Company Description</h3>
Demoulas Super Markets, Inc. operating for over 100 years, is a leader in the grocery industry with 90+ retail stores and three distribution centers currently spanning Massachusetts, New Hampshire, Maine and Rhode Island. Operating under the Market Basket and MB Spirits banner, our team focuses on providing great customer service and quality products, at “More for Your Dollar” prices in the greater communities we serve.

Service Desk Specialist / IT Support Specialist

<h3>Job Description</h3>
Customer Service Specialist
Pinellas County
Hybrid Position
 
Temp Experts is actively seeking a Customer Service Specialist to join a well-established banking company in Pinellas County, FL. This is a Hybrid opportunity.
 
The ideal candidate must be detail oriented and have high volume, multi phone line experience, preferably with a bank or similar industry.
 
Responsibilities
<ul>
<li>Follow established guidelines regarding customer service and deliver an exceptional customer experience in accordance with company mission statement.</li>
<li>Manage all customer issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the on-going goal of establishing a positive customer experience.</li>
<li>Answer high volume of phone calls, respond to e-mails including various communication channels from clients regarding balances, transactions, Debit Card usage/limits, Internet Banking, and other general banking queries.</li>
<li>Maintain proficient knowledge of Bank products and services and ability to educate customers on such, as well as cross sell various products and services.</li>
<li>Maintain ownership of issues to resolutions and escalate unresolved issues through proper channels.</li>
<li>Responsible for achieving individual sales, referral and service quality goals.</li>
<li>Develop referrals from prospects calling to inquire on bank products and services.</li>
<li>Provide operational support and trouble shoot issues for various digital banking products, such as Online Banking, Remote Deposit Capture, Mobile Banking, Mobile Deposit, and Mobile Wallet/Bill Pay</li>
</ul>
 
Requirements:
<ul>
<li>High School Diploma or GED.</li>
<li>A minimum of 2 years' high volume call center experience, teller or branch banking experience.</li>
<li>Bilingual (Spanish/English) is preferred.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Strong Customer Service Skills with the ability to engage customers in conversation regarding products and services.</li>
<li>Proficient computer skills; ability to understand and utilize multiple systems, computer and databases.</li>
<li>Demonstrate a working knowledge of bank products, services and policies.</li>
<li>Detail oriented and organized.</li>
</ul>
 
TempExperts is an Equal Opportunity Employer.

Customer Service Specialist

<h3>Job Description</h3>
Job Description
Job Title: Customer Care Center Trainer
Location: Merrillville, IN 
Duration: 1-Year Contract (Temp-to-Hire)
Pay Rate: $29.00 – $40.00/hr (W2 only)
Work Authorization: Must be authorized to work in the U.S. – No C2C or sponsorship
Position Overview
We are seeking an experienced Customer Care Center Trainer to deliver engaging in-person, virtual, and e-learning training to both new hires and existing staff within the Customer Care Center (CCC). This role supports the growth and development of Customer Care Center Management, Operations Support, and Customer Service Representatives by delivering training on call management skills, business processes, technology enhancements, customer information systems (CIS/DIS), and regulatory procedures.
The Trainer will be responsible for evaluating trainee readiness, providing coaching, and ensuring a smooth transition from training to production. This is a dynamic role for someone passionate about instructional excellence, employee development, and fostering a culture of continuous learning.
Key Responsibilities
<ul>
<li>
Deliver structured training programs for Customer Care Center staff across multiple formats (classroom, virtual, e-learning).
</li>
<li>
Provide onboarding training for new hires and ongoing training for existing staff, ensuring alignment with business processes and standards.
</li>
<li>
Monitor, track, and report trainee performance, including test scores, attendance, and behavioral observations.
</li>
<li>
Conduct one-on-one coaching sessions, assessments, and on-the-job training activities.
</li>
<li>
Collaborate with management, Quality Assurance, and Operations Support teams to identify training needs and implement solutions.
</li>
<li>
Maintain accurate training records for all CCC employees.
</li>
<li>
Continuously improve training programs using participant feedback and performance metrics.
</li>
<li>
Support the development of job aids, call scripts, and process documentation.
</li>
<li>
Manage classroom engagement, address distractions, and resolve technical issues during training sessions.
</li>
<li>
Participate in training needs analysis to address performance gaps.
</li>
</ul>
Required Qualifications
<ul>
<li>
High School Diploma or equivalent.
</li>
<li>
Minimum 3 years of training or facilitation experience.
</li>
<li>
Strong verbal, written, and interpersonal communication skills.
</li>
<li>
Proficiency with Microsoft Office Suite (PowerPoint, Excel, Word) and Teams.
</li>
<li>
Knowledge of adult learning and behavior change methods.
</li>
<li>
Ability to prioritize, multitask, and meet deadlines in a fast-paced environment.
</li>
<li>
Strong problem-solving skills with the ability to recommend and implement training solutions.
</li>
<li>
Ability to travel as needed.
</li>
</ul>
Preferred Qualifications
<ul>
<li>
Bachelor’s degree in Communications or related field.
</li>
<li>
Course design and development experience.
</li>
<li>
Familiarity with e-learning software such as Adobe Captivate.
</li>
<li>
Professional training certification.
</li>
</ul>

Training Specialist: Customer Care Center (Remote Contract-to-Hire)

<h3>Job Description</h3>
Job Description
Keeper Security is hiring a Business Support Specialist to join our B2B support team and deliver exceptional service to our enterprise customers. In this role, you will handle client requests, troubleshooting, and onboarding while collaborating closely with our Support Team Lead, Support Manager, and Global Director of Business Support.
Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 21 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and help ensure our customers receive world-class support while using our industry-leading cybersecurity platform.
About Keeper
Keeper Security is transforming cybersecurity for people and organizations globally. Keeper’s intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs, and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey, and secrets management, privileged access, secure remote access, and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.
About the Role
The Business Support Specialist will play a key role in ensuring customer satisfaction and success. You will manage incoming requests via phone, email, and chat through Salesforce, conduct onboarding and training sessions, and collaborate with internal teams to deliver fast and effective support. This role is ideal for a highly organized, resourceful problem-solver who is passionate about delivering an exceptional customer experience.
Responsibilities
<ul>
<li> Respond to incoming customer calls, tickets, and chats regarding product issues, service questions, and general client concerns </li>
<li> Coordinate and deliver onboarding and training sessions for clients </li>
<li> Collaborate with management to stay current on product knowledge, updates, and company policies </li>
<li> Troubleshoot issues, resolve complaints, and turn challenging situations into positive outcomes </li>
<li> Provide real-time assistance while maintaining Keeper’s high standard of professional service</li>
</ul>
Requirements
<ul>
<li>1+ years of experience in a support or customer-facing role </li>
<li> Experience with Salesforce (or similar CRM platforms) </li>
<li> Proficiency with Google Docs and Microsoft Office tools </li>
<li> Strong problem-solving skills with the ability to manage multiple tasks efficiently </li>
<li> Excellent communication skills with a professional, empathetic, and customer-focused approach </li>
<li> Bachelor’s degree preferred </li>
</ul>
Preferred Qualifications 
<ul>
<li> Previous customer support experience in a B2B environment </li>
<li> Technical proficiency with smartphones, tablets, and computers </li>
<li> Ability to build rapport and maintain a high level of professionalism with clients</li>
</ul>
Benefits
<ul>
<li>Medical, Dental &amp; Vision (Inclusive of domestic partnerships)</li>
<li>Employer Paid Life Insurance &amp; Employee/Spouse/Child Supplemental life</li>
<li>Voluntary Short/Long Term Disability Insurance</li>
<li>401 k (Rother/Traditional)</li>
<li>A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)</li>
<li>Above market annual bonuses</li>
</ul>
Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Classification: Non-Exempt

B2B Customer Support Representative

<h3>Job Description</h3>
Job Description 
About the Role
At EnergyUnited, we put our members at the center of everything we do. As a Member Support Specialist – Call Center, you’ll provide exceptional service from the comfort of your home office. You’ll be the first point of contact for members via phone, email, and online channels, helping them resolve questions quickly and confidently. This role is all about creating positive experiences that reflect EnergyUnited’s commitment to safety, reliability, and care.
What You’ll Do
<ul>
<li>Answer incoming calls, emails, and web inquiries with professionalism and empathy.</li>
<li>Assist members with billing, payments, usage concerns, rates, outages, and account-related needs.</li>
<li>Guide members through EnergyUnited’s programs, including EnergyAdvantage prepaid, capital credits, and security lights.</li>
<li>Process move-in/move-out requests and explain service installation and account procedures.</li>
<li>Use Customer Information Systems (CIS), Advanced Metering Infrastructure (AMI), and Outage Management Systems (OMS) to research and resolve concerns.</li>
<li>Document interactions accurately and escalate complex issues when needed.</li>
<li>Provide extended member support during outages and adverse weather events.</li>
<li>Maintain confidentiality and professionalism in all communications.</li>
</ul>
Working Conditions
<ul>
<li>Standard schedule: either 9AM- 8PM (4 Days per Week) or 11AM - 8PM (5 Days per Week) may vary; extended hours during outages required).</li>
<li>Fully Remote Position: This is a work-from-home role. You must have a reliable internet connection and a dedicated workspace.</li>
<li>Storm &amp; Outage Support: During adverse weather or widespread outages, you will be required to remain available for extended shifts to support members.</li>
<li>Must reside within EnergyUnited’s 19-county service area or within a 40-mile radius of any EnergyUnited office.</li>
</ul>
What We’re Looking For
<ul>
<li>Associate degree in a related field or High School diploma plus 4 years of customer service experience (call center background strongly preferred).</li>
<li>At least 4 years of customer service experience with multi-line phone and PC use.</li>
<li>Proficiency with Microsoft Office and the ability to learn new systems quickly.</li>
<li>Excellent communication skills and strong phone etiquette.</li>
<li>Ability to work independently, stay focused in a home environment, and meet deadlines.</li>
<li>Calm under pressure, solution-oriented, and committed to member satisfaction.</li>
</ul>
Physical Requirements
<ul>
<li>Prolonged sitting and use of a computer/headset for calls.</li>
<li>Occasional travel to EnergyUnited offices for training or team meetings may be required.</li>
<li>Availability during major outages/storm events.</li>
</ul>
Why EnergyUnited?
<ul>
<li>Joining EnergyUnited means being part of a cooperative that powers communities and values people first. We provide a supportive, member-focused culture where employees are empowered to grow, contribute, and make a meaningful impact every day.</li>
</ul>

Member Support Specialist - Call Center

<h3>Job Description</h3>
 
CUSTOMER SERVICE TECHNICAL SUPPORT SPECIALIST ROLE 
 
Welcome to AGILOX North America Inc, a hub for technology lovers and creative minds! Our commitment to innovation is in every facet of our company. We proudly combine our globally patented software, the groundbreaking "X-SWARM Technology," with the advanced mechanical systems of our Autonomous Mobile Robots (AMRs). 
Currently, we are looking for a Customer Service Technical Support Specialist—an exciting role for anyone passionate about cutting-edge technology in AMRs. If this piques your interest, we invite you to join our AMAZING TEAM and help shape the future of robotics!
 
ROLE TITLE: Customer Service Technical Support Specialist
 
ABOUT THIS ROLE:
The Customer Service Technical Support Specialist plays a crucial role in helping customers resolve technical issues, offering product advice, and maintaining high levels of customer satisfaction. This position demands strong communication abilities, a solid understanding of technical concepts, and the capacity to address problems effectively.
 
REPORTS TO: Customer Service Manager
 Candidates must reside in Metro Atlanta area to be considered
 
KEY RESPONSABILITIES:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Address customer inquiries through phone, email, chat, or ticketing platforms.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Identify and resolve hardware, software, or product-related issues.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide clear, step-by-step guidance to users in a non-technical way.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Refer complex issues to advanced technical support or engineering teams as needed.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Record all interactions and solutions in the CRM or ticketing system.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Customer Service Technician Specialist also provide assistance and training for end-user support questions specific to AGILOX Applications
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Share insights with product or engineering teams regarding frequent customer concerns.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Inform customers about product features, updates, and best practices.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Uphold professionalism and empathy in all customer interactions.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Conduct follow-ups to confirm customer satisfaction with issue resolution.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Follow up with customers to ensure issues are resolved to their satisfaction.
 
EDUCATION &amp; EXPERIENCE: 
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;2+ years of experience in Customer Service Technical role.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(Preferred) Associate’s or bachelor’s degree in IT, Computer Science, or related field. 
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Solid understanding of operating systems (Windows, macOS, Linux)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Basic to advanced understanding of operating systems (Windows, macOS, Linux)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Familiarity with hardware (printers, routers, desktops, laptops, etc.)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proficiency in troubleshooting software and network issues
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience with help desk software (e.g., Zendesk, Freshdesk, ServiceNow)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Knowledge of remote access tools (e.g., TeamViewer, Any Desk)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Basic understanding of networking (IP, DNS, VPN, firewalls)
 
CERTIFICATIONS:(Optional)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;CompTIA A+
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;HDI Customer Service Representative
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;ITIL Foundation
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Microsoft Certified: Modern Desktop Administrator Associate
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Cisco Certified Support Technician (CCST)
 
PROFESSIONAL QUALITIES
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Time management and multitasking ability
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Team player with a positive attitude
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Self-motivated and able to work independently
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Willingness to learn and adapt to new technologies
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to stay calm under pressure
 
BENEFITS:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Opportunity for growth and career advancement
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Collaborative and supportive team environment
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Exposure to a wide range of sales and marketing activities
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Medical-No waiting period (sponsored 100% for employees, 80% for dependents).
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Health Bonus: Choice between HSA contribution total of 3k annually, or
· 3k Health bonus paid semi-annually, as accrued (January/July).
·&nbsp;Dental-No waiting period
·&nbsp;Vision-No waiting period
· SIMPLE IRA plan (AGILOX North America matches up to 3%).
· Life insurance 
· Long- and short-term disability
· 16 days of PTO 
· 7 paid Holidays

Customer Service Technical Support

<h3>Job Description</h3>
Job Description
Job Title: Marketing Specialist
Job Type: Full Time, Direct Hire
Location: Remote but will require occasional travel to Fort Wayne, IN
Compensation: Around $83,000 base salary + profit sharing + full benefits
 
About the Role
We are a family-owned, nationwide organization serving industries such as construction, utilities, and infrastructure. Built on a foundation of integrity, innovation, and service excellence, we partner with customers to deliver solutions that keep critical projects moving forward. As a Marketing Specialist, you will take ownership of high-impact initiatives with an initial focus on building and executing a remarketing strategy to support multiple sales channels. You’ll work independently to drive strategy and execution while collaborating with sales, analytics, IT, and operations teams. This role offers the opportunity to shape revenue-driven campaigns, develop compelling content, and deliver measurable results in a lean, fast-moving marketing team.
 
Key Responsibilities
<ul>
<li>Strategy Development: Build and execute data-driven marketing plans aligned with business goals, defining target audiences, personas, market trends, and competitive positioning.</li>
<li>Campaign Management: Plan, launch, and optimize multi-channel campaigns (digital, print, events), using performance metrics to refine strategies.</li>
<li>Brand Management: Ensure consistent brand voice and visuals across all channels by coordinating with internal teams and external partners.</li>
<li>Market Research &amp; Analysis: Conduct research on customer needs, industry trends, and competitor strategies to identify growth opportunities.</li>
<li>Collaboration &amp; Leadership: Partner with cross-functional teams (content, design, sales) to deliver campaigns and present strategies and results to stakeholders.</li>
<li>Content Oversight: Guide content creation and messaging for social, email, advertising, websites, and other platforms to align with marketing goals.</li>
</ul>
 
Qualifications
<ul>
<li>5+ years of progressive marketing experience, ideally in B2B.</li>
<li>Proven track record of owning and delivering revenue-driven campaigns.</li>
<li>Strong skills in strategy development, independent execution, and cross-functional collaboration.</li>
<li>Copywriting and content strategy experience, with familiarity in omni-channel campaigns (email, digital ads, social media).</li>
<li>High digital literacy, adaptable to new tools, and experienced with A/B testing and performance benchmarking.</li>
<li>Strong EQ and ability to work effectively in lean marketing teams (10 or fewer).</li>
<li>Experience with Salesforce, Pardot, Google Suite, CRM/ERP platforms, and social media.</li>
<li>Background in growth or performance marketing roles, including account-based marketing, SEO/SEM, or inbound marketing.</li>
</ul>
 
Benefits
<ul>
<li>Competitive salary (around $83,000 base) + profit sharing.</li>
<li>Benefits start Day 1: Medical, Dental, Vision, Mental Health, and Virtual Care.</li>
<li>401(k) with company match and long-term financial planning.</li>
<li>On-site CrossFit-style gym with trainer, classes, and nutrition coaching.</li>
<li>Paid time off and employee recognition programs.</li>
<li>Professional development opportunities and career growth support.</li>
</ul>

Remote B2B Marketing Specialist

<h3>Job Description</h3>
Job Description
Position Title: IT Help Desk Support Specialist
Reports to: Assistant Vice President of Technology
Department: Technology
Location: Corporate
Position Type: Full-Time; 40 hours per week 
FLSA Classification / Type: Non-Exempt 
Supervises: None 
Effective:

POSITION SUMMARY

The IT Help Desk Support Specialist is the first point of contact for IT needs. These will encompass basic troubleshooting, supporting company software, knowledgebase article creation, and working on other IT projects assigned. 
DUTIES AND RESPONSIBILITIES
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
<ol>
<li>Respond to help desk tickets, answer support calls/chats, and assist employees through email</li>
<li>Assist with supporting company software (ex. Office 365, Encompass, Entra)</li>
<li>Use company-created tools and documentation to resolve common problems</li>
<li>Research, test, implement, and document solutions to new issues</li>
<li>Use company provided remote support software to troubleshoot and resolve computer issues</li>
<li>Assist with monitoring and managing company services</li>
<li>Maintain and improve "all things" IT in Corporate office to provide increased efficiency</li>
<li>Train employees and create and maintain documentation and training materials (ex. how to use Outlook, OneDrive, features of phones, etc.)</li>
<li>Conduct employee training when necessary through on-site or remote means</li>
<li>Setup and deploy new computers</li>
<li>Setup and deploy new phones with company phone system</li>
<li>Mail equipment to employees working from their homes</li>
<li>Additional duties as assigned, given adequate guidance and resources</li>
</ol>
REQUIRED EDUCATION, EXPERIENCE, LICENSURE, AND COMPETENCIES
 1. Minimum of 3 years combined IT Help Desk, PC Repair, or customer service experience 2. High school diploma, or equivalent education and experience; college degree preferred 3. Highly motivated, ambitious, and driven to succeed 4. Trustworthy, honest, and displays a high-level of integrity 5. Able to work effectively 6. Strong attention to detail and accuracy 7. Effective written and verbal communication skills 8. Able to identify and resolve problems in a timely manner 9. Able to understand and respond appropriately to basic inquires 10. Able to read, write, and communicate using the English language sufficiently to perform job functions 11. Able to multi-task 12. Works well under general light supervision 13. Able to handle and meet deadlines
14. Compliance with all Bank Secrecy Act (BSA), Anti-Money Laundering (AML) laws, and Office of Foreign Asset Controls (OFAC) requirements is required. Employee must complete annual training in these areas

WORK ENVIRONMENT

This job operates in a clerical office setting; climate-controlled surroundings with adequate lighting and little or moderate noise when in the office. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 
PHYSICAL DEMANDS
This is largely a sedentary role; however, some filing and photocopying is required. This would require the ability to lift files, open filing cabinets, and bend or stand as necessary. 
TRAVEL
This position requires up to xx% travel. Moderate travel needed by private vehicle or airline carriers with over-night stays in modern facilities at times. Regional traffic conditions when traveling by car to-and-from business appointments. Mileage reimbursement will be provided at current IRS allowable rates.

EXPECTED HOURS OF WORK
Days and hours of work are Monday through Friday, 8:30 a.m. to 5:00 p.m. Evening and weekend work may be required as job duties demand. 
 
OTHER DUTIES

This position performs additional duties as assigned, given adequate guidance and resources. This Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee to perform this job. Duties, responsibilities and activities may change at any time with or without notice. 
EOE D/V/M/F

IT Help Desk Support Specialist

<h3>Job Description</h3>
Job Description
Reports to: Product Support Manager
Location: Remote US; The shift for this role is 9am-5pm PST
Compensation Range: $50,000 to $65,000 base, plus bonus and equity
What We Do:
Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference.
Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service.
We protect 4M+ endpoints and 7M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting.
What You'll Do: 
At Huntress, we have built a team that is focused on protecting our customers against cybersecurity threats. We value transparency, honesty, and going above and beyond to do the right thing. 
We have a world-class support team built with individuals who provide best-in-class service to our customers. We take pride in our 98%+ CSAT rating and ticket close times within hours of submission. We're looking to hire an individual who has a passion for customer support, a strong team-player mentality, and the willingness to become an expert in our technology and product offerings. 
You'll join a department that cares deeply about providing training and mentoring opportunities to our team members. Leadership provides regular coaching, mentoring, and training opportunities. 
As a Product Support Specialist here at Huntress, you will play a key role in interacting with our customers. You will have the opportunity to directly impact the bottom line by ensuring that we continue to deliver world-class support. This customer-facing role requires a customer-centric mentality, as you will be the first and primary point of contact for technical support. Our Product Support team works collaboratively and as one team in order to resolve customer inquiries as effectively and efficiently as possible, all while providing top-tier customer service.
Responsibilities: 
<ul>
<li>Provide initial partner support and convey resolutions to customers</li>
<li>Walk customers through problem-solving processes and provide assistance</li>
<li>Assess customer issues and properly escalate incidents as needed</li>
<li>Follow up with customers, provide feedback, and see problems through to resolution</li>
<li>Utilize excellent customer service skills and exceed customer expectations</li>
<li>Recommend changes to internal and customer-facing documentation where needed</li>
<li>Continually grow your knowledge of internal procedures, the Huntress product, and customer environments</li>
</ul>
What You Bring To The Team: 
<ul>
<li>Ability to adapt and pivot quickly to the day-to-day changes that hypergrowth companies experience</li>
<li>Highly collaborative mindset; being able to work together as one team to come to the best possible solutions for our partners</li>
<li>Consider themselves disciplined, with systematic problem-solving skills</li>
<li>Practical experience supporting Microsoft Windows Operating Systems, including familiarity with Windows internals such as services, the registry, etc., and troubleshooting common system and application issues</li>
<li>Practical experience with macOS, including familiarity with its directory structures, services, etc., and troubleshooting common system and application issues (knowledge of Terminal and Bash is a plus, but not required)</li>
<li>Experience with tools such as ProcMon and Process Explorer is a plus</li>
<li>Experience in configuring antivirus products and troubleshooting interactions between these products and specialty software</li>
<li>Is familiar with system configuration/management tools such as GPO, RMMs, and SCCM; scripting these tools is a plus </li>
</ul>
What We Offer: 
<ul>
<li>100% remote work environment - since our founding in 2015</li>
<li>Generous paid time off policy, including vacation, sick time, and paid holidays</li>
<li>12 weeks of paid parental leave</li>
<li>Highly competitive and comprehensive medical, dental, and vision benefits plans </li>
<li>401(k) with a 5% contribution regardless of employee contribution</li>
<li>Life and Disability insurance plans</li>
<li>Stock options for all full-time employees </li>
<li>One-time $500 reimbursement for building/upgrading home office</li>
<li>Annual allowance for education and professional development assistance </li>
<li>$75 USD/month digital reimbursement</li>
<li>Access to the BetterUp platform for coaching, personal, and professional growth</li>
</ul>
Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. 
We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. 
We do discriminate against hackers who try to exploit businesses of all sizes. 
Accommodations:
If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to <a href="mailto:accommodations@huntresslabs.com" target="_blank">accommodations@huntresslabs.com</a>. Please note that non-accommodation requests to this inbox will not receive a response. 
If you have questions about your personal data privacy at Huntress, please visit ourprivacy page.
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