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<h3>Job Description</h3>
Job Description
We are searching for curious self-starters with a genuine interest in people. These hard-working individuals have always had a natural bend toward hospitality, no matter where they worked, because they’ve always seen themselves as part of something bigger.
In search of a friendly phone voice! A PBX Operator promptly and efficiently answers incoming calls on the hotel switchboard regarding reservations, hotel information, or guest concerns while maintaining a courteous and professional demeanor. This person takes great satisfaction in making guests happy and communicates clearly and accurately with other departments to ensure that guest requests or problems are resolved.
This individual has a natural ability to brighten a room and create a warm and welcoming atmosphere. This innate compassion allows them to connect on a deeper level and cultivate unique, personalized experiences for patrons. Their primary goal is to welcome guests and invite them to create their own experiences through discovery of the facility and local scene. 
As part of the Makeready collection, we proudly offer a variety of thoughtful benefits for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, pet insurance, company-matched dependent care &amp; 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority. 
Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

Telephone Operator (PBX)

<h3>Job Description</h3>
Job DescriptionLocation: New York, NY (can turn into hybrid)Duration:&nbsp;2-month Contract (potential extension/conversion)Pay Rate: $25-27/hour on W2Hours: 2pm - 10pm, 5 days a week&nbsp;Job Summary:
<ul>
<li>Operates Attendant, Page, and Answering Service consoles.</li>
<li>Performs job-related clerical duties.</li>
</ul>
 Telephone Operations:
<ul>
<li>Operate Amcom PC operator workstation to receive, direct, and place internal and external calls according to policy.</li>
<li>Initiate page calls on the computer system, radio long range, and aural page systems.</li>
</ul>
Performance Expectations:
<ul>
<li>Provide quality telephone operator coverage utilizing all the features of the AMCOM Call Center application.</li>
<li>Provide page support in a timely and accurate manner.</li>
</ul>
 Page System Support:
<ul>
<li>Operate radio page system according to FCC regulations.</li>
<li>Program Zetron paging system changes as necessary.</li>
<li>Assist in maintaining record of local calls and air call paging.</li>
</ul>
 Performance Expectations:
<ul>
<li>Provide quality customer service for page system users.</li>
<li>Assist with Zetron testing, pager configuration/troubleshooting, and database updating, as needed.</li>
</ul>
 Emergency Support:
<ul>
<li>Perform all duties for medical and surgical emergencies in conformity with emergency policies and procedures.</li>
<li>Respond to all emergency calls such as: Medical Emergency, Fire (manually count bells), Bomb Threats, and other disasters.</li>
<li>Follow procedures as documented in departmental procedures and follow up on all calls.</li>
<li>Document all emergencies for reporting to the Emergency Preparedness Committee.</li>
</ul>
 Performance Expectations:
<ul>
<li>Provide emergency response and notification services following documented notification procedures, including following escalation processes as required.</li>
<li>Follow all required documentation and notification instructions.</li>
</ul>
 On Call Schedule Maintenance:
<ul>
<li>Receive on call schedules from departments and enter into the computerized Amcom system for use by evening, night, and weekend staff.</li>
<li>This information will also be transferred to the website to be used by all employees.</li>
</ul>
 Performance Expectations:
<ul>
<li>-Provide transcription service for on call schedules in a timely and accurate manner.</li>
</ul>
 Answering Service:
<ul>
<li>Receive information from Doctors Answering Service and enter into the computerized Amcom System for use by evening, night, and weekend staff.</li>
</ul>
 Performance Expectations:
<ul>
<li>Provide transcription service for doctor’s answering service information in a timely and quality fashion.</li>
</ul>
 Administrative and Clerical Support:
<ul>
<li>Prepare telephone toll and message unit charge tickets for each call placed for department individuals.</li>
<li>Change batteries on page units as necessary.</li>
<li>Transmit Telex messages and distribute incoming messages to appropriate departments.</li>
<li>Respond to TTY unit (hearing impaired) when necessary.</li>
</ul>
 Performance Expectations:
<ul>
<li>Assist with financial management, inventory management, message delivery, and related ancillary clerical or operational tasks as needed.</li>
</ul>
 Problem Management:
<ul>
<li>Receive, record, and forward all trouble calls for off-hours trouble reporting.</li>
</ul>
 Performance Expectations:
<ul>
<li>Provide support, following documented processes, for all telecommunication-related and possibly miscellaneous trouble calls that are received.</li>
</ul>
&nbsp;Required Skills &amp; Experience:
<ul>
<li>Client will allow any amount of experience. If there is none, this should be escalated.</li>
</ul>
&nbsp;Required Education:
<ul>
<li>HS Diploma/GED.</li>
</ul>

Clerk Page/Telephone Operator

<h3>Job Description</h3>
Job Description
Essential Functions:
<ul>
<li>Answer all incoming calls promptly in the prescribed manner.</li>
<li>Answer all in house calls and follow through in resolving guest problems and/or requests courteously and accurately.</li>
<li>Manage and respond to all Streamsong Connect (Zingle) inquiries and requests in a timely manner.</li>
<li>Manage and respond to all incoming internet chat windows in a timely manner.</li>
<li>Enter service and maintenance requests into Hot SoS</li>
</ul>
Non-Essential Functions:
<ul>
<li>Be familiar with the resort, its services and the local area.</li>
<li>Be familiar with room reservations, tee times and dining procedures, assist as needed.</li>
</ul>
Knowledge and Skills:
 Education: None required.
 Experience: No prior experience necessary.
 Skills and Abilities: Working knowledge is generally learned on the job. Pleasant phone voice. Hospitable personality.
Streamsong® Resort was founded on a commitment to its surrounding resources. Streamsong is celebrating a decade of providing unparalleled experiences and operational excellence to guests across the globe. From awe-inspiring golf courses and legendary bass fishing and sporting clay shooting to sumptuous dining and ethereal spa experiences, Streamsong operates in concert with its environment. This deep appreciation for the land's inherent beauty has helped to create an unparalleled luxury resort, including 228 spacious accommodations in a modern lakeside lodge and clubhouse. Leading golf and hospitality management company KemperSports has managed golf course operations since 2012 and resort operations since 2021. For more information, visit <a href="http://www.streamsongresort.com" target="_blank">www.streamsongresort.com</a>.
KemperSports Management is an equal opportunity employer. 
KemperSports Management participates in E-Verify with the Department of Homeland Security.

Resort Services Telephone Operator (PBX)

<h3>Job Description</h3>
Immediate need for a talented Clerk Page/Telephone Operator. This is a 13+ months contract opportunity with long-term potential and is located in New York, NY (Hybrid). Please review the job description below and contact me ASAP if you are interested.
 
Job ID: 25-89209
 
Pay Range: $25 - $27/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:
 
<ul>
<li>Operates Attendant, Page, and Answering Service consoles.</li>
<li>Performs job-related clerical duties.</li>
<li>Telephone Operations:</li>
<li>Operate Amcom PC operator workstation to receive, direct, and place internal and external calls according to policy.</li>
<li>Initiate page calls on the computer system, radio long range, and aural page systems.</li>
<li>Provide quality telephone operator coverage utilizing all the features of the AMCOM Call Center application.</li>
<li>Provide page support in a timely and accurate manner.</li>
<li>Page System Support:</li>
<li>Operate radio page system according to FCC regulations.</li>
<li>Program Zetron paging system changes as necessary.</li>
<li>Assist in maintaining record of local calls and air call paging.</li>
<li>Performance Expectations:</li>
<li>Provide quality customer service for page system users.</li>
<li>Assist with Zetron testing, pager configuration/troubleshooting, and database updating, as needed.</li>
<li>Emergency Support:</li>
<li>Perform all duties for medical and surgical emergencies in conformity with emergency policies and procedures.</li>
<li>Respond to all emergency calls such as: Medical Emergency, Fire (manually count bells), Bomb Threats, and other disasters.</li>
<li>Follow procedures as documented in departmental procedures and follow up on all calls.</li>
<li>Document all emergencies for reporting to the Emergency Preparedness Committee.</li>
<li>Performance Expectations:</li>
<li>Provide emergency response and notification services following documented notification procedures, including following escalation processes as required.</li>
<li>Follow all required documentation and notification instructions.</li>
<li>On Call Schedule Maintenance:</li>
<li>Receive on call schedules from departments and enter into the computerized Amcom system for use by evening, night, and weekend staff.</li>
<li>This information will also be transferred to the website to be used by all employees.</li>
<li>Performance Expectations:</li>
<li>Provide transcription service for on call schedules in a timely and accurate manner.</li>
<li>Answering Service:</li>
<li>Receive information from Doctors Answering Service and enter into the computerized Amcom System for use by evening, night, and weekend staff.</li>
<li>Performance Expectations:</li>
<li>Provide transcription service for doctor’s answering service information in a timely and quality fashion.</li>
<li>Administrative and Clerical Support:</li>
<li>Prepare telephone toll and message unit charge tickets for each call placed for department individuals.</li>
<li>Change batteries on page units as necessary.</li>
<li>Transmit Telex messages and distribute incoming messages to appropriate departments.</li>
<li>Respond to TTY unit (hearing impaired) when necessary.</li>
<li>Performance Expectations:</li>
<li>Assist with financial management, inventory management, message delivery, and related ancillary clerical or operational tasks as needed.</li>
<li>Problem Management:</li>
<li>Receive, record, and forward all trouble calls for off-hours trouble reporting.</li>
<li>Performance Expectations:</li>
<li>Provide support, following documented processes, for all telecommunication-related and possibly miscellaneous trouble calls that are received.</li>
</ul>
 
Key Requirements and Technology Experience: 
 
<ul>
<li>Key Skills; Call Center application, utilizing all the features of the AMCOM, Page Support</li>
<li>Required Skills &amp; Experience:</li>
<li>Client will allow any amount of experience. If there is none, this should be escalated.</li>
<li>Required Education: HS Diploma/GED</li>
</ul>
 
Our client is a leading HealthCare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
 
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

<h3>Job Description</h3>
Job DescriptionCompany Description 
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit <a href="https://careers.accor.com/" target="_blank">https://careers.accor.com/</a> Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description 
What you will be doing:
<ul>
<li>Ensure that guest calls are received promptly and dispatched to the appropriate individuals/departments</li>
<li>Respond to general hotel questions from outside callers and guests</li>
<li>Complete knowledge of the phone operating system including trouble shooting</li>
<li>Flexible schedule including mornings, evenings, weekends, and holidays&nbsp;</li>
<li>Knowledge of emergency procedures including calls for Emergency Services and use of our Emergency extension</li>
<li>Ensure that guests’ needs are responded to promptly and that all guests are acknowledged, however busy and whatever time of day.</li>
<li>Communicate hotel features, services, and daily activities to guests</li>
<li>Resolve guest complaints, ensuring guest satisfaction with proper follow up and documentation</li>
<li>Log, dispatch and clear tickets within Royal Service Management system</li>
<li>Facilitate order taking for In-Room Dining queries</li>
<li>Suggestively up-sell and offer recommendations on menu choices</li>
<li>Effectively communicate with In-room Dining team and kitchen to ensure prompt delivery</li>
<li>During peak or scheduled times, assist with guest registration at Front Desk and Reservation creation in support of Reservations department</li>
<li>Build guest loyalty through personalized service</li>
<li>Coordinate guest room billing</li>
<li>Respond to all guest requests in person, via email, and via phone</li>
<li>Assist with other tasks as required and where necessary to ensure optimum service to guests</li>
</ul>
Qualifications 
Your experience and skills include:
<ul>
<li>High school graduate or equivalent vocational training certificate</li>
<li>Previous experience in Guest Relations an asset</li>
<li>Computer literate in Microsoft Office applications</li>
<li>Very comfortable working with different applications and systems</li>
<li>Knowledge of Opera Property Management system an asset</li>
<li>Fluency in English both verbal and non-verbal</li>
<li>Ability to:</li>
</ul>
<ul>
<li>perform job functions with attention to detail,&nbsp; speed and accuracy</li>
<li>prioritize and organize</li>
<li>be a clear thinker, remaining calm and resolving problems using good judgement</li>
<li>work cohesively with co-workers as part of a team</li>
<li>work with minimal supervision</li>
<li>maintain confidentiality of guest information and pertinent hotel data</li>
</ul>
Physical abilities:
<ul>
<li>Exert physical effort in transporting (30 pounds) approximately 100 feet.</li>
<li>Endure various physical movements throughout the work areas.</li>
<li>Reach 1-2 feet.</li>
<li>Remain in stationary position (both standing and sitting) for 6-8 hours throughout work shift.</li>
<li>Walking, bending, kneeling, use of ramps and stairs.</li>
</ul>
Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization&nbsp;documents.
&nbsp;
 Additional Information 
What’s in it for you:
<ul>
<li>Paid time off</li>
<li>Medical, Dental and Vision Insurance, 401K</li>
<li>Complimentary Shift Meal</li>
<li>Employee benefit card offering discounted rates in Accor worldwide</li>
<li>Learning programs through our Academy designed to sharpen your skills</li>
<li>Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21</li>
<li>Career development opportunities with national and international promotion opportunities</li>
</ul>

3,384 Telephone Operator Jobs