<h3>Job Description</h3>
Job Description
About Ping Identity: 
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. 
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. 
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. 
We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. 
The Voice of Partner (VoP) Analyst is responsible for gathering and analyzing feedback from our partners (on their experience working with us) and from our customers (on their experience with our partners). You will work closely with the Voice of the Customer Analyst to ensure alignment of methodologies, reporting standards, and insights delivery, enabling a consistent, enterprise-wide view of experience across both customer and partner lenses.
Key Responsibilities:
<ul>
<li>Design and Manage VoP Feedback Programs: Develop and execute structured feedback initiatives, such as partner satisfaction surveys, partner engagement feedback, and post-engagement customer assessments of partner performance.</li>
<li>Align with VoC Programs: Work closely with the VoC Analyst to mirror survey methodologies, response tracking, closed-loop processes, and governance models, ensuring cohesion between customer and partner feedback systems.</li>
<li>Analyze Partner Experience Data: Interpret partner feedback to uncover insights about the ease of doing business, enablement quality, support satisfaction, and operational friction points.</li>
<li>Analyze Customer Feedback on Partners: Review and synthesize customer sentiment about partner-led experiences such as implementations and services delivery, helping identify both top-performing and at-risk partners.</li>
<li>Reporting via VoC/VoP Platforms: Use VoC platforms or other experience management tools to build dashboards, generate regular reports, and deliver insights across Partner, Sales, and CX functions.</li>
<li>Program Governance and Stakeholder Engagement: Support ongoing governance of partner experience feedback, including regular reviews with Partner Managers, and participation in joint feedback action planning alongside the VoC function.</li>
<li>Drive Continuous Improvement: Identify trends, track improvements, and work with Partner Operations, Channel Team, and Customer Success to drive partner engagement strategies and enhance the overall partner lifecycle.</li>
</ul>
Qualifications:
<ul>
<li>3+ years of experience in VoC/VoP programs, customer or partner insights, or experience analytics in a B2B or SaaS context.</li>
<li>Experience working cross-functionally across CX, Partner/Channel teams, and Sales Ops or Customer Success.</li>
<li>Proficiency in VoC/VoP platforms, survey design tools, and CRM/PRM systems (e.g., Salesforce)</li>
<li>Strong analytical and storytelling skills—able to surface actionable insights from both quantitative and qualitative data.</li>
<li>Comfortable working in an environment that emphasizes feedback, continuous learning, and agile improvements. </li>
</ul>
Nice to Have:
<ul>
<li>Experience coordinating with VoC/CX teams and aligning data/reporting frameworks across internal and external experience programs.</li>
<li>Familiarity with partner programs, channel ecosystems, and metrics like Partner Satisfaction (PSAT), Customer Effort Score (CES), or partner performance ratings.</li>
<li>Exposure to both customer and partner-side experience strategy, particularly in global tech or SaaS companies.</li>
</ul>
Salary Range: $85,000 - $101,000 
In accordance with Colorado's Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
Life at Ping:
We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day. 
Here are just a few of the things that make Ping special:
<ul>
<li>A company culture that empowers you to do your best work.</li>
<li>Employee Resource Groups that create a sense of belonging for everyone.</li>
<li>Regular company and team bonding events.</li>
<li>Competitive benefits and perks.</li>
<li>Global volunteering and community initiatives</li>
</ul>
Our Benefits: 
<ul>
<li>Generous PTO &amp; Holiday Schedule </li>
<li>Parental Leave</li>
<li>Progressive Healthcare Options</li>
<li>Retirement Programs</li>
<li>Opportunity for Education Reimbursement </li>
<li>Commuter Offset (Specific locations) </li>
</ul>
Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Voice of Partner (VoP) Analyst

<h3>Job Description</h3>
Job Description
About Ping Identity: 
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. 
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. 
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. 
We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. 
The DevTools team sits in the center of all of our SaaS offerings. Ping Identity offers critical Identity-as-a-Service products for enterprise customers, where reliability and security are highly valued. To support this, Ping builds a bespoke platform-as-a-service on top of Kubernetes and other cloud native technologies allowing our product to be built reliably and securely. The DevTools team owns the continuous delivery model and supporting tools of this platform, as well as self-service tooling for allowing product teams to confidently automate their infrastructure with reduced stack complexity. It is our team's mission to remove operational and knowledge barriers for developers to push changes to production, automating necessary manual gates, and to reduce the risk in a deployment by building a repeatable pipeline, in one of the world's most highly secured development environments.
What You'll Do:
Our team works in three major focus areas:
<ul>
<li>Build and support the continuous delivery capabilities of the platform, allowing product group teams to deploy to production continually and with minimal risk</li>
<li>Build and support self-service infrastructure automation for common platform capabilities</li>
<li>Build and support audit features and security controls for audit, legal and security stakeholders</li>
</ul>
Day-to-day, you'll also work with Kubernetes and Jenkins quite a bit. We also maintain Spring-Boot apps, Jenkins plugins, and building pipeline-as-code in both Jenkins and ArgoCD. Knowledge in Groovy, python, BASH, JSON, and anything Kubernetes are huge plus!
As an internal, shared services team we will have full access to our customers - over 300 developers, SREs, and QA - to understand their needs and provide solutions.
As a Staff Software Engineer, you'll be responsible for technical leadership: mentoring junior engineers, coaching engineering best practices, being a 'thought leader' by keeping current and up to date on emerging technologies, and being reliable for completing critical infrastructure work. A good person in this role takes inspiration from new challenges and the ability to learn, grow, and innovate with like-minded people.
What You Bring:
<ul>
<li>5+ years of professional experience in a developer or DevOps role</li>
<li>Strong understanding of Java, Groovy, Ruby, or Python programming languages</li>
<li>A harmony of technical and people leadership skills</li>
<li>You like investigating and solving complex problems</li>
<li>Passion for learning and implementing new technologies in a group setting, mentoring junior team members</li>
<li>Self-directed, able to accomplish tasks with minimal hand-holding</li>
<li>At least one memorable mistake that made you a better engineer today</li>
<li>Kubernetes, Docker, Groovy, BASH script, AWS, Jenkins</li>
</ul>
Good experience to have, but not required, as you'll be working with:
<ul>
<li>Python</li>
<li>Vault</li>
<li>Terraform</li>
<li>Test driven development or Agile environment experience</li>
<li>Spring MVC, Junit</li>
<li>Databases such as Cassandra or MySQL</li>
<li>Proteus</li>
<li>Maven or gradle</li>
<li>ArgoCD</li>
<li>Any open source work</li>
</ul>
Salary: $139,000-$166,245 In accordance with Colorado's Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
Life at Ping:
We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day. 
Here are just a few of the things that make Ping special:
<ul>
<li>A company culture that empowers you to do your best work.</li>
<li>Employee Resource Groups that create a sense of belonging for everyone.</li>
<li>Regular company and team bonding events.</li>
<li>Competitive benefits and perks.</li>
<li>Global volunteering and community initiatives</li>
</ul>
Our Benefits: 
<ul>
<li>Generous PTO &amp; Holiday Schedule </li>
<li>Parental Leave</li>
<li>Progressive Healthcare Options</li>
<li>Retirement Programs</li>
<li>Opportunity for Education Reimbursement </li>
<li>Commuter Offset (Specific locations) </li>
</ul>
Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Staff Software Engineer - DevTools

<h3>Job Description</h3>
Job DescriptionDescription:
 
 
Peak Support, an outsourcing firm serving some of today’s most innovative companies, is seeking a content marketing manager to join our team.
 
The Content Marketing Manager will be responsible for developing, executing, and measuring the performance of content initiatives to drive brand awareness, engagement, and conversions. This role requires a strong blend of creative writing skills and analytical expertise, with a particular focus on crafting high-quality content and leveraging UTM parameters to track performance across channels. The ideal candidate is a strategic thinker, skilled communicator, and data-savvy professional passionate about delivering measurable results.
 
Peak Support manages customer service and back-office teams for high-growth companies. Founded in 2015, we are a 4x Inc. 5000 company and a Certified Great Place to Work, with 2,000 team members in the Philippines, Colombia, Eastern Europe, and the U.S.
 
Why Peak Support?
If you want to work for high-growth companies, Peak Support is the place to be. Our clients range from early-stage startups with fewer than five employees to unicorns with valuations well over $1 billion to old-line companies re-imagining themselves. We have been profitable from day one and we are proud that in our first five years, we grew entirely through client referrals.
 
We are dedicated to providing exceptional service to our clients AND an exceptional work environment for our team members. We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers.
 
Peak Support is actively working to create a diverse, equitable and inclusive company. Applicants will be considered without regard to race, color, religion, gender, gender identity or expression, disability, sexual orientation, national origin, age, or veteran status.
 
Work from Home PLUS
Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth.
 
While we recently opened our first in-person office, many of our roles—including this one—remain fully remote. We have built a strong culture and set of processes to support the success of our remote team members. We also value in-person connections and, when possible, organize opportunities for team members to meet and build relationships offline. We believe that building offline relationships is critical to successful online work.
 
Responsibilities:
 
Content Creation:
<ul>
<li>Write engaging, high-quality content tailored to target audiences, including blog posts, whitepapers, case studies, social media posts, email campaigns, and website copy.</li>
<li>Develop content that aligns with brand voice, SEO best practices, and marketing objectives (e.g., lead generation, customer retention).</li>
<li>Collaborate with design and product teams to create multimedia content (e.g., infographics, videos, or interactive assets).</li>
<li>Adapt content for various channels, ensuring consistency and optimization for each platform (e.g., LinkedIn posts, email newsletters, landing pages).</li>
<li>Optimize bottom of funnel web pages for conversions.</li>
<li>Stay updated on industry trends to produce timely, relevant, and thought-leadership content.</li>
</ul>
 
Content Performance Tracking and Optimization:
<ul>
<li>Create and implement UTM parameters for all content campaigns to track performance across channels (e.g., email, social media, paid ads, organic search).</li>
<li>Monitor and analyze content performance using tools like Google Analytics, HubSpot, or similar platforms to measure KPIs such as click-through rates, engagement, conversions, and attribution.</li>
<li>Generate detailed reports on content performance, identifying trends, successes, and areas for improvement.</li>
<li>Optimize content strategies based on data insights, adjusting messaging, formats, or distribution channels to maximize ROI.</li>
<li>Conduct A/B testing on content elements (e.g., headlines, CTAs) to improve performance.</li>
</ul>
Content Strategy and Planning:
<ul>
<li>Develop and maintain a content calendar to ensure consistent, timely delivery of content across all channels.</li>
<li>Collaborate with marketing, sales, and product teams to align content with campaign goals and customer journey stages.</li>
<li>Identify content gaps and opportunities through audience research and competitive analysis.</li>
<li>Support SEO initiatives by incorporating keyword strategies and optimizing content for search visibility.</li>
</ul>
Cross-Functional Collaboration:
<ul>
<li>Work with paid media teams to integrate UTM tracking into advertising campaigns.</li>
<li>Partner with social media and email marketing teams to ensure cohesive messaging and tracking.</li>
<li>Coordinate with external vendors (e.g., freelancers, agencies) for content production or analytics support as needed.</li>
</ul>
 Requirements:
 
<ul>
<li>Experience in content marketing, with a proven track record of creating high-performing content.</li>
<li>Expertise in UTM Parameters: Demonstrated ability to create, implement, and analyze UTM parameters for tracking content performance across digital channels.</li>
<li>Writing Proficiency: Exceptional writing and editing skills, with experience crafting content for diverse formats (blogs, emails, social posts, whitepapers) and audiences.</li>
<li>Strong understanding of analytics tools (e.g., Google Analytics, HubSpot, etc.) and proficiency in interpreting data to drive decisions.</li>
<li>Familiarity with content management systems (e.g., WordPress, etc.).</li>
<li>Amenable to working East Coast hours.</li>
<li>Highly organized, with the ability to manage multiple projects and meet deadlines in a fast-paced environment.</li>
<li>Strong collaboration and communication skills to work effectively with cross-functional teams.</li>
<li>Experience with marketing automation platforms (e.g., Hubspot, etc.) and familiarity with SEO tools (e.g., SEMrush, Ahrefs) a plus. Bachelor's degree preferred; MBA is a plus</li>
</ul>

Content Marketing Manager

<h3>Job Description</h3>
Job DescriptionJob Description 
Ingram Content Group (ICG)is hiring an&nbsp;Operations Supervisor&nbsp;to support our Manufacturing team in La Vergne, TN.&nbsp; The Operations Supervisor oversees the day-to-day operation of the assigned departments to include supervision of associates for compliance with company policies and procedures.&nbsp; This role will monitor and instruct all associates assigned to shift and ensure that throughput is maximized and efficiencies within the process are observed, with an emphasis on quality standards and practices.
Want to join a key team that helps the world read?
At Ingram, the Operations team serves a key role within the organization.&nbsp; We ensure that our distribution centers and manufacturing facilities function at maximum efficiency.&nbsp;&nbsp; Safety is a core value in our operations environment.&nbsp; We emphasize this through training, education, and accident prevention programs.&nbsp; Process Improvement is another core value, and through innovations such as voice and Radio Frequency (RF) technologies, as well as feedback from our associates, we work toward constant improvement.
The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways.&nbsp; If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can’t wait to meet you!
Shifts available:
<ul>
<li>D Shift: Wed-Fri&nbsp;+ every other Saturday 7pm-7am</li>
</ul>
What You’ll Need:
<ul>
<li>High school diploma or equivalent.</li>
<li>2 years’ experience in a supervisory position within a production or manufacturing environment, or comparable management experience.</li>
</ul>
Preferred Skills:
<ul>
<li>Experience applying lean principles and continuous improvement to enhance operations.</li>
<li>Ability to manage a diverse workforce and foster an inclusive environment.</li>
<li>Flexible and adaptable to changing environments and able to thrive in a dynamic, fast-paced setting</li>
<li>Proven track record in driving safety culture improvements and Kaizen initiatives.</li>
</ul>
What You’ll Do:
<ul>
<li>Supervise the associates assigned to the specified departments, providing adequate resources to ensure maximum throughput and minimum waste while monitoring all quality standards put in place.</li>
<li>Work to ensure that all assigned tasks are accomplished in a timely and effective manner.</li>
<li>Provide daily supervision of associates including proper record keeping, time and attendance monitoring and approval, performance evaluations, and recommendations regarding associate advancement and/or disciplinary procedures.</li>
<li>Track department processing, in accordance with established TAT schedules and production goals.</li>
<li>Audit individual productivity and quality to ensure associates are meeting expected and established standards.</li>
<li>Identify root causes of failures to meet these standards and necessary take corrective action.</li>
<li>Compile a thorough pass-down to inform incoming shifts of current operations and department status, through an interactive crossover with incoming management staff.</li>
<li>Keep Senior Management aware of all issues that may impact the ability of the shift to provide and meet established service levels.</li>
<li>Maintain consistent quality assurance standards through interaction with the Quality Services team to ensure that orders are processed completely and accurately.</li>
</ul>
Hiring Salary Range:&nbsp;$63,945k&nbsp;-&nbsp;$80,849k.&nbsp;This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to:&nbsp; the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.
Additional Information 
Perks/Benefits:
<ul>
<li>A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
<ul>
<li>15 vacation days &amp; 12 sick days accrued annually and 3 personal days</li>
<li>401K match, Life and AD&amp;D, Employee Assistant programs, Group Legal, &amp; more</li>
<li>Wellness program with access to&nbsp;onsite gym and basketball court for associates</li>
</ul>
</li>
<li>Encouraged continued education with our tuition reimbursement program</li>
<li>Financial and in-kind opportunities to engage with non-profits in your community
<ul>
<li>Company match program for United Way donations</li>
<li>Volunteer opportunities and in-kind drives for non-profits throughout the year</li>
</ul>
</li>
<li>Take breaks or brainstorm in our game room with ping pong &amp; foosball</li>
<li>Casual Dress Code</li>
</ul>
The world is reading,&nbsp;and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.&nbsp;
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.
<ul>
<li>EOE-Race/Gender/Veterans/Disabled</li>
<li>We participate in EVerify.</li>
<li>EEO Poster in English</li>
<li>EEO Poster in Spanish</li>
</ul>

Operations Supervisor, Manufacturing (D shift)

<h3>Job Description</h3>
Job DescriptionJob Description 
Ingram Content Group (ICG) is seeking a Vice President, IT Services to join our team in LaVergne, TN. In this role, you will manage and lead a flexible and adaptable high-performance organization to include delivering scalable, secure, and resilient infrastructure and operations. The VP will drive innovation through Hybrid cloud strategies, automation, and modern DevSecOps practices. This individual will partner with business leaders to align IT services with strategic goals, ensuring business continuity, operational excellence, and digital transformation. They will measure and ensure highest level of service and quality around availability, reliability, throughput, and customer service, while driving appropriate cost reductions.
Required Qualifications:
<ul>
<li>Bachelor’s degree in computer science, Information Systems, Engineering or directly related field.</li>
<li>15 years of increasingly responsible experience in Infrastructure, Security and Operations, including 5+ years’ experience in:
<ul>
<li>Unified Communications</li>
<li>Managing infrastructure and support of multiple applications in a multi-platform environment.</li>
<li>Systems management control function frameworks such as ITIL v4 and CMMi.</li>
<li>Service Oriented Architecture</li>
<li>Security and Compliance</li>
<li>Hybrid and cloud infrastructure, including PaaS, IaaS and SaaS</li>
<li>Microservices, Containerization, and Orchestration</li>
</ul>
</li>
<li>10+ years of hands-on experience managing or overseeing the management of mid to large-scale information technology projects, including complex cross-functional, cross-organizational projects and strategic plans.</li>
</ul>
Key Responsibilities:
<ul>
<li>Lead, plan, and direct the organization’s overall IT systems infrastructure including Computer Operations, Telecommunications, WAN/LAN Services, Network Operations Center, Help Desk, Technical Services, Production Services, Quality Assurance, Security and Compliance.</li>
<li>Serve as the primary contact on IT industry directions and trends while recommending future architecture and technical needs and projects within the organization.</li>
<li>Manage multiple technical platforms including UNIX, System 390, iSeries, ZOS, SQL Server, Windows, NOS, Unified Communications Systems, both on premise and in the Cloud.</li>
<li>Oversee hybrid and multi-cloud environments (e.g., Private Datacenter, Azure, GCP), ensuring cost optimization, governance, and performance.</li>
<li>Champion the adoption of cloud-native architectures, including Infrastructure as Code (IaC), containers, and Kubernetes.</li>
<li>Lead the implementation of DevSecOps practices, integrating security into the CI/CD pipeline and fostering a culture of continuous improvement.</li>
<li>Drive modernization of legacy systems through microservices architecture and API-first design.</li>
<li>Ensure compliance with cybersecurity standards (e.g., NIST, ISO 27001) while embedding security into infrastructure design.</li>
<li>Collaborate with software engineering and product teams to align infrastructure with agile development cycles.</li>
<li>Drive a culture of continuous learning and upskilling, ensuring the IT Services team remains current with emerging technologies.</li>
<li>Develop and implement a skills modernization roadmap for infrastructure and operations teams.</li>
<li>Lead the transformation of IT operations through automation, AIOps, and real-time monitoring.</li>
</ul>
Additional Information 
Perks/Benefits:
<ul>
<li>A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
<ul>
<li>20 vacation days &amp; 12 sick days accrued annually and 3 personal days</li>
<li>401K match, Life and AD&amp;D, Employee Assistance&nbsp;programs, Group Legal, &amp; more</li>
<li>Wellness program with access to&nbsp;onsite gym and basketball court for associates</li>
</ul>
</li>
<li>Encouraged continued education with our tuition reimbursement program</li>
<li>Financial and in-kind opportunities to engage with non-profits in your community
<ul>
<li>Company match program for United Way donations</li>
<li>Volunteer opportunities and in-kind drives for non-profits throughout the year</li>
</ul>
</li>
<li>Take breaks or brainstorm in our game room with ping pong &amp; foosball</li>
<li>Casual Dress Code &amp; Flexible Schedules (per team)</li>
</ul>
The world is reading,&nbsp;and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.&nbsp;
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.
<ul>
<li>EOE-Race/Gender/Veterans/Disabled</li>
<li>We participate in EVerify.</li>
<li>EEO Poster in English</li>
<li>EEO Poster in Spanish</li>
</ul>

VP, IT Services

<h3>Job Description</h3>
Job Description
About Ping Identity: 
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. 
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. 
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. 
We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. 
As a Technical Account Manager (TAM), you will be responsible for working with new and existing clients to ensure that they are successful with Ping solutions. As part of the company's Global Support Organization, you will work with a variety of cross functional teams at Ping to ensure a client's journey from purchase to production is smooth and well managed. You will partner with the customer to ensure each customer is fully optimized on their existing deployed solutions. In summary, your job is to ensure that you deliver value to our customers.
You will:
<ul>
<li>Provide clients with technical recommendations and best practices for Ping solutions based on their identity and security needs</li>
<li>Facilitate visibility into company's product roadmap to help educate and engage customers</li>
<li>Assist with over-the-shoulder configuration help on features and flows</li>
<li>Coordinate and conduct business reviews with customer leadership to highlight success against goals/performance</li>
<li>Assistance in planning, strategizing roll-outs and upgrades for platform adoption by the customer</li>
<li>Provide customers with ad-hoc training to help build the skills in the 'most needed' areas</li>
<li>Engage in the escalation and priority of support tickets created by clients in the program as needed</li>
<li>Provide product demonstrations of Ping technologies</li>
<li>Coordinate with other Ping Identity teams – including Support, Engineering and Product Management teams – to ensure customer needs are being addressed and resolved</li>
<li>Provide feedback to Product Management for future products or enhancements based on trends and requirements </li>
<li>Occasional availability during off-hours to act as a liaison or escalation point of contact due to your customers upgrade or critical implementation of Ping products</li>
<li>Manage ongoing customer needs effectively to ultimately drive high customer retention and loyalty</li>
</ul>
You have:
<ul>
<li>Speak Spanish or Portuguese Speaking</li>
<li>Understanding of Java and knowledge of web technologies is a must</li>
<li>Must have a minimum of 5 years' enterprise customer facing experience in a Customer Success, Sales Engineering, Support or Professional Services role</li>
<li>Strong verbal and written communication skills</li>
<li>Strong organizational skills</li>
<li>Experience with SFDC or equivalent CRM systems</li>
<li>Ability to manage proactive and reactive tasks effectively</li>
<li>Proven track record in managing relationships with large enterprise clients</li>
<li>Experience with Identity Management, Access Management or Federation</li>
</ul>
You have an advantage if::
<ul>
<li>Experience with Ping Identity solutions and APIs</li>
<li>Experience with Windows and Linux operating systems</li>
<li>General networking knowledge of protocols like HTTP/S, TCP/IP</li>
<li>General knowledge of protocols such as SAML, OAuth, or OpenID Connect is a plus</li>
<li>Bachelor's Degree in Computer Science or equivalent experience</li>
</ul>
USA: $120,000 to $140,000 In accordance with Colorado's Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
Life at Ping:
We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day. 
Here are just a few of the things that make Ping special:
<ul>
<li>A company culture that empowers you to do your best work.</li>
<li>Employee Resource Groups that create a sense of belonging for everyone.</li>
<li>Regular company and team bonding events.</li>
<li>Competitive benefits and perks.</li>
<li>Global volunteering and community initiatives</li>
</ul>
Our Benefits: 
<ul>
<li>Generous PTO &amp; Holiday Schedule </li>
<li>Parental Leave</li>
<li>Progressive Healthcare Options</li>
<li>Retirement Programs</li>
<li>Opportunity for Education Reimbursement </li>
<li>Commuter Offset (Specific locations) </li>
</ul>
Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Technical Account Manager - Spanish or Portuguese Speaking

<h3>Job Description</h3>
Job DescriptionCompany Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.
This is Hybrid role (3 days in office /2 days remote)
About your Team:
This position is for a Senior Manager for the Windows engineering arm of the Windows Platform team. This position will be responsible for the development and implementation of Windows services including, but not limited to, Azure, VDI, IAM, M365 Services and AWS Windows Services. The position will guide and lead the maintenance and build of the employee virtual endpoints, cloud identity management services, and continue the expansion of the M365 services adoption. this role will work with cross department leader from all the infrastructure teams and the security organization to help codify and automate our service offerings. This role requires a high level of organization and knowledge of Windows and cloud services to build the next level of the IB Windows platform for our Employees.
What will be your responsibilities within IBKR: 
Collaborate with stakeholders to gather requirements, assess business needs, and develop IAM strategies and solutions that align with organizational goals.
Configure and manage IAM systems and tools, such as identity governance platforms, directory services, and authentication mechanisms.
Provide technical support and guidance to end-users and IT teams on IAM-related issues, troubleshooting, and best practices.
Develop and maintain IAM policies, standards, and procedures, and ensure adherence to industry best practices and compliance frameworks.
Participate in planning, implementation, and growth of our customer's Amazon Web Services (AWS) or Microsoft Azure foundational footprint
Work with various technology teams to understand our current applications and make migration recommendations and to-be architectures in AWS / Azure
Strong Azure Solutions Architect with hands on experience in data migration, data store creation, security, Replication, Backup and anything to do with Azure Data Life Cycle end to end
Develop and follow standard operating procedures (SOPs) in resolving issues, submit documentation for work completed
Report on your team's progress for project and other key metrics, in addition to presenting detailed and implementable ideas for areas to further improve or influence product or project delivery
What required skill's you need:
10 years Azure/AWS engineering and development
 10 years of on-premise to cloud migration experience
 7 years automation of the deployment and maintenance of Windows workloads
7 years experience deploying and maintaining Infrastructure as code
5 years engineering experience with IAM services (Entra, Ping, Okta, etc)
5+ years of hands-on work experience supervising personnel in a technical environment
Strong technical expertise in Identity and Access Management (IAM) technologies, including experience with IAM systems such as Active Directory, Azure AD/Entra ID, CyberArk, Okta, SailPoint or similar platforms.
Hands-on experience with identity provisioning, access controls, role-based access control (RBAC), and authentication protocols (e.g., SAML, OAuth, LDAP, OIDC, SCIM).
Hands-on experience with coding and scripting automation experience (e.g., PowerShell, Python, or other languages etc.)
Experience with cloud-based IAM solutions, including AWS, Azure, or equivalent platforms, with a solid understanding of cloud environment IAM roles, policies, and best practices.
Experience working/managing in a 24*7 environment
Virtual Desktop Infrastructure (VDI): VMware Horizon, Azure Virtual Desktop
Knowledge of cloud computing technologies and concepts (SaaS, PaaS, IaaS, etc.)
To be successful in this position, you will have the following:
<ul>
<li>Self-motivated and able to handle tasks with minimal supervision.</li>
<li>Superb analytical and problem-solving skills.</li>
<li>Excellent collaboration and communication (Verbal and written) skills.</li>
<li>Outstanding organizational and time management skills.</li>
</ul>
Company Benefits &amp; Perks
<ul>
<li>Competitive salary, annual performance-based bonus and stock grant</li>
<li>Retirement plan 401(k) with competitive company match</li>
<li>Excellent health and wellness benefits, including medical, dental, and vision benefits. Company paid medical healthcare premium.</li>
<li>Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)</li>
<li>Paid time off and a generous parental leave policy</li>
<li>Daily company lunch allowance provided and a fully stocked kitchen with healthy options for breakfast and snack</li>
<li>Corporate events including team outings, dinners, volunteer activities and company sports teams</li>
<li>Education reimbursement and learning opportunities</li>
<li>Modern offices with multi-monitor setups</li>
</ul>

Manager - Windows Platform Engineering

<h3>Job Description</h3>
Job DescriptionJob Description 
Department
Technology Department 
Location
342 San Luis St., Suite 304, San Juan, PR 00920
Position
Computer Technician - IT
Reports to
Gonzalo Quezada 
Title
Systems Engineer
Position type:
 Full time
 Part time
 Contract
 In house
Shift hours: 40 weekly
Operating: Monday to Sunday: Rotating
 Extent
 No extent
General purpose
Provide assistance in the correct installation, maintenance and operation of all technological resources, and ensure the effective, timely and continuous delivery of technical and user support services to the different areas of the company, maintaining a focus on quality, work in team and customer service.
RESPONSIBILITIES AND COMPETENCES
- Respond to queries that are generated by clients or employees of our institution.
- Manage the networks and the technological equipment that is owned within the institution, with the aim of providing a quality service and optimizing the tasks that are developed.
- Create or manage the virtual platforms that exist in the company and the users or emails that are used for work.
- Provide preventive maintenance to the equipment that is used for the institution's work and reduce risks in them.
- Manage the network of internal servers that are owned.
- Create manuals that determine the performance of the devices that are available in the company.
- Create an inventory of the products that are served by the technical support area.
- Create backup copies in the areas that need it and keep the computer virus-free and out of danger.
- Manage the internet connectivity and telephone services of the company.
- Develop training with basic aspects for the institution's staff.
- Any other task designated by your supervisor or immediate manager, not limited to the aforementioned.
WORK EXPERIENCE REQUIREMENTS
- Experience in support work (HelpDesk)
- Experience with computer hardware work.
- Basic knowledge of networks (Troubleshooting (Ping, trace) to be able to identify connectivity problems)
- Trained to work under pressure and able to respond to high volume of work.
- Ability to work in a team.
- Good verbal and written communication, interpersonal and problem solving. 
Academic requirements
- University or technical studies in the computer science area.
DEMANDS
- I work mostly seated for approximately 7 to 8 hours to be able to successfully fulfill essential functions
- Exposed to use of computerized equipment at all times to perform its functions
- Vision, speaking and listening are required to perform their functions and capable of being understood
- Be available to work overtime in cases of operational need that may be required
- Travel requirement if necessary, to the Dominican Republic facilities
APPROVED by
Maria Miranda De Jesús
Title
HR &amp; Finance Director
Employee sing
Date
 
Affirmative Action Plan Statement / Equal Employment Opportunity
Insight Communications, Corp. offers equal employment opportunity to all employees and job applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, firing, retirement, transfer, absence, compensation, and training.
 
Insight Communications, Corp.
342 San Luis St., Suite 304, San Juan, PR 00920
Tels. 787-625-1930, 787-625-1927, 787-625-1929 Fax. 787-625-1928
 Monday to Sunday, rotative schedules. 40 hours per week.

Computer Technician - IT

<h3>Job Description</h3>
Job Description
We are seeking a highly skilled&amp; ForgeRock IAM Engineer&amp; with hands-on expertise in implementing, configuring, and managing ForgeRock Identity Access Management solutions. The ideal candidate will have experience with Client Identity and Access Management (CIAM), Fraud Prevention, and integration technologies in a secure, scalable enterprise environment. This role involves engineering, deploying, and supporting IAM solutions to strengthen digital identity and fraud prevention capabilities across various digital platforms.
Key Responsibilities:
<ul>
<li>
Design, deploy, configure, and support&amp; ForgeRock IAM components&amp; including AM, IDM, DS, and IG in AKS (Azure Kubernetes Service) environments
</li>
<li>
Manage and maintain policy servers, web agents, secure proxy servers, and federation setups
</li>
<li>
Support federations using&amp; SAML, OAuth2, OpenID Connect&amp; with internal and external systems
</li>
<li>
Lead implementation of IAM-related changes through dev/test/prod environments using formal&amp; Change Management processes
</li>
<li>
Apply IAM engineering best practices to ensure robust access control, authentication, and authorization mechanismProvide technical leadership for IAM integration with enterprise applications and fraud prevention tools (e.g., Daon, Twilio, Guardian/FeatureSpace)
</li>
<li>
Troubleshoot IAM issues and deliver timely support to internal and external teams
</li>
<li>
Ensure compliance with enterprise security standards, regulatory requirements, and risk management best practices
</li>
<li>
Maintain thorough documentation of design, processes, and configurations
</li>
<li>
Collaborate with cross-functional teams (Security, DevOps, Business, Infrastructure) for solution planning and delivery
</li>
</ul>
Required Qualifications:
<ul>
<li>
5+ years of experience in Identity Access Management (IAM)
</li>
<li>
Strong experience deploying and supporting ForgeRock (AM, IDM, DS, IG)&amp; in containerized environments (e.g., Docker, Kubernetes, AKS)
</li>
<li>
Proficient in scripting languages (e.g.,&amp; Groovy, JavaScript, Shell, Java) for customization and automation
</li>
<li>
In-depth knowledge of&amp; Directory Services / LDAP, federation protocols (SAML, OAuth2, OIDC), and authentication strategies
</li>
<li>
Hands-on experience with&amp; fraud prevention integrations&amp; such as Daon, Twilio, or similar
</li>
<li>
Experience working in Agile/Scrum or SAFe environments
</li>
<li>
Strong troubleshooting, analytical, and documentation skills
</li>
<li>
Excellent communication and interpersonal skills
</li>
</ul>
Preferred Qualifications:
<ul>
<li>
ForgeRock&amp; Certified Identity Access Management Specialist
</li>
<li>
Experience with&amp; Ping Identity,&amp; Azure Active Directory, and&amp; SiteMinder
</li>
<li>
Security certifications such as&amp; CISSP, CISA, CCSP
</li>
<li>
Experience integrating IAM with cloud-native apps on&amp; Azure,&amp; AWS, or&amp; GCP
</li>
<li>
Experience with&amp; Daon IdentityX Platform
</li>
<li>
Knowledge of&amp; Zero Trust Architecture&amp; and&amp; CIEM&amp; principles
</li>
<li>
Familiarity with risk-based authentication and fraud analytics
</li>
<li>
Financial services or regulated industry experience
</li>
<li>
Experience with Docker, Helm, and Kubernetes management
</li>
<li>
Bachelor’s or Master’s degree in Computer Science, Engineering, or related field
</li>
</ul>

Forgerock IAM Engineer

<h3>Job Description</h3>
Job Description
About Ping Identity: 
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. 
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. 
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. 
We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. 
We are looking for a dynamic and experienced Senior Product Manager to develop a comprehensive Telemetry Strategy across all of our product platforms. This position is crucial for the continued adoption and growth of our products, focusing on data insights for product usage, entitlements, and in-product experience. 
You will be responsible for defining the product roadmap, collaborating across product, operations, and customer success teams to ensure that our telemetry solutions are meeting the evolving needs of our customers. Beyond telemetry, this individual will have a huge impact on our future product strategy by being the resident expert on how our customers consume our products.
What You'll Do:
<ul>
<li>Define and maintain the product vision, strategy, and roadmap for Ping Identity's telemetry capabilities, with a strong emphasis on product usage, entitlements, and in-product experiences</li>
<li>Collaborate closely with other product management, engineering, operations, and security teams to ensure the successful development and delivery of telemetry features, managing this as a product from concept, to launch, and ongoing maintenance</li>
<li>Partner with business intelligence teams to ensure that that telemetry data is made available to all key internal stakeholders</li>
<li>Collaborate with the customer success team to accelerate adoption of Ping products and with product management to improve customer experience using the telemetry data to determine the features most resonating with customers</li>
<li>Help shape the next generation IT backoffice architecture by providing product organization requirements as it relates to usage tracking and customer billing to the IT team</li>
<li>Define and track key performance indicators (KPIs) to measure the success of telemetry initiatives</li>
</ul>
What You Bring:
<ul>
<li>Bachelor's degree in Computer Science, Engineering, or a related field (Master's degree preferred).</li>
<li>5+ years of experience in product management, preferably in a cloud-based software or SaaS environment. </li>
<li>Strong understanding of telemetry, observability, and monitoring concepts and technologies (e.g. Pendo, Prometheus, Grafana, ELK stack, OpenTelemetry).</li>
<li>Experience with usage-based tracking products and billing systems</li>
<li>Excellent communication, presentation, and interpersonal skills. </li>
<li>Strong analytical and problem-solving skills.</li>
<li>Ability to work effectively in a fast-paced, agile environment. </li>
<li>Experience with security related products is a plus.</li>
<li>Experience with identity and access management is a plus.</li>
</ul>
Bonus Points If You Have:
<ul>
<li>Experience with distributed tracing and log management.</li>
<li>Knowledge of security information and event management (SIEM) systems.</li>
<li>Experience with data visualization and reporting tools.</li>
<li>Familiarity with agile development methodologies.</li>
<li>Familiarity with Tableau, GainSight, Pendo and other analytics tools &amp; data warehousing tooling.</li>
</ul>
Salary: $162,000-$190,000
In accordance with Colorado's Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
Life at Ping:
We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day. 
Here are just a few of the things that make Ping special:
<ul>
<li>A company culture that empowers you to do your best work.</li>
<li>Employee Resource Groups that create a sense of belonging for everyone.</li>
<li>Regular company and team bonding events.</li>
<li>Competitive benefits and perks.</li>
<li>Global volunteering and community initiatives</li>
</ul>
Our Benefits: 
<ul>
<li>Generous PTO &amp; Holiday Schedule </li>
<li>Parental Leave</li>
<li>Progressive Healthcare Options</li>
<li>Retirement Programs</li>
<li>Opportunity for Education Reimbursement </li>
<li>Commuter Offset (Specific locations) </li>
</ul>
Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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