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<h3>Job Description</h3>
Job DescriptionSalary: 
JOB SUMMARY: The Technical Sales Specialist actively prospects, quotes and follows-up with global prospects and current customers to sell and support ACES SYSTEMS products and services for fixed and rotary wing applications for both government and commercial markets. Provides demonstrations and training to generate sales opportunities which includes onsite support.
 
KEY RESPONSIBILITIES AND ACCOUNTABILITIES The statements below are intended to describe the general nature and level of work being performed by a job incumbent. They are not intended to be an exhaustive list of all responsibilities and activities required of the position. An employee will be required to follow other job-related duties required by the manager. 70% - Executes sales plans to meet performance expectations by contacting customers, by traveling to customer sites for product sales/demonstrations, and by participating in industry-related trade shows, seminars, conferences, etc. Performs training presentations when and where applicable. Completes quotes for budgeting and purchases, ensuring their completeness and pricing accuracy. Reviews purchase orders, terms and conditions, and then follows up with customers to ensure accurate receipt of order. Documents all contacts and correspondence in contact management software accurately.
 
15% - Acts as the liaison between new/existing customers and product development. Ascertains customer needs and discusses how their needs can be met. Provides feedback to product support and marketing to assist in identifying product improvements, new product opportunities, or competitive threats.
 10% - Actively identifies prospective new customers using ALL available means including but not limited to phone, emailing, referrals, networking, etc.
 5% - Gathers, analyzes and integrates competitive information and market conditions to prepare sales forecasts. Monitors financial, technological and market factors to capitalize on service and market opportunities. Advises management on status of accounts, including changes that may affect TECs aviation business.
 
QUALIFICATIONS/EXPERIENCES Minimum 3 years experience in direct sales preferred Aerospace industry experience Knowledge of aircraft maintenance Ability and willingness to travel, both domestically and internationally, up to 50% of the time in support of sales activities. Ability to work extended hours, when required. Ability to work independently with minimal direct supervision. Must have demonstrated ability to deal with difficult customer situations. Excellent communication skills, both verbal and written. Courteous and cordial oral communication skills in-person and on the telephone. Must be clearly understood and have a command of the English language. Applied knowledge of computers and relevant software applications to include, Microsoft Office, required. SAP Business One experience, strongly preferred. CRM experience, a plus.
 
EDUCATION/TRAINING/LICENSES High school diploma or equivalent, required. Bachelors degree in business or marketing preferred. Government or commercial aircraft maintenance experience/certification necessary. FAA Airframe and Power Plant License or other aeronautical training, preferred. Valid drivers license Valid passport
 
PHYSICAL DEMANDS AND WORKING ENVIRONMENT Performs administrative duties at office desk: periodic computer work, carrying out both manual and repetitive arm hand and finger movements in regards to computerized data entry and data processing tasks. Works occasionally at the customers location including but not limited to flight lines, hangers and test cells. Job requires verbal contact with and listening to customers and co-workers one-on-one and in a group setting. Job requires the ability to lift, push, pull, carry or otherwise move objects up to 50 lbs. occasionally (10%). Duties may require overhead lifting up to 20 pounds rarely (5%). Job requires walking or standing frequently and may include periodic bending, stooping, crouching, and climbing. The job requires occasional use of hands to finger, handle, feel objects, tools, or controls; and reach with hands and arms. Mental activities necessary include concentration, reasoning ability, mathematical skills, organizational skills, and communication skills. Great mental effort is required due to daily pressure resulting from adverse interactions with the public, frequent deadlines, and the demands of the job. Hearing abilities include sound localization and sound recognition/detection, specifically in the potentially moderate to loud environment at a customer site. Specific vision abilities required include close vision, color vision, distance vision, depth perception and ability to adjust focus. May require personal safety equipment such as hearing and eye protection in PPE specified areas.
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This list is not an inclusive list of other demands that may arise.
 
EQUIPMENT USED General office equipment including but not limited to copier, fax, binding machine, multi-line phone system ACES SYSTEMS products
 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Technical Sales Specialist

<h3>Job Description</h3>
Job Description&nbsp;
DW Executives, a dynamic sales and customer acquisitions firm in Charleston, SC, is looking for highly motivated individuals to join our team as Internet Sales Support Representatives. This Internet Sales Support Representative role is an exceptional entry-level opportunity for those ready to gain hands-on experience in the telecommunications industry, develop powerful technical support and sales enablement skills, and build a rewarding career by supporting the growth of essential internet services.
As an Internet Sales Support Representative, you'll be on the front lines, providing crucial assistance to both our sales team and direct customers regarding internet services. Through comprehensive, hands-on training, you'll become an expert in various internet technologies, service plans, and common connectivity solutions. Your role will involve directly addressing inquiries, clarifying technical details, troubleshooting basic issues, and ensuring a seamless experience that empowers customers to choose and enjoy reliable internet service.
Key Responsibilities of the Internet Sales Support Representative
<ul>
<li>Serve as a primary direct contact for customers and businesses for inquiries specifically related to internet services</li>
<li>Provide essential pre-sales technical support and detailed product information directly to potential customers and post sales support in clarifying internet service specifics</li>
<li>Clarify internet service details, coverage availability, compatibility requirements, and benefits to ensure customers make informed decisions</li>
<li>Actively listen to customer concerns regarding internet connectivity or service, accurately diagnose basic issues, and deliver empathetic, solution-focused resolutions</li>
<li>Qualify leads for internet sales by assessing customer needs and technical feasibility</li>
<li>Collaborate directly with the sales team to ensure a smooth customer journey from initial interest to activated internet service</li>
<li>Process documentation related to internet service sign-ups, upgrades, or downgrades, ensuring accuracy and compliance</li>
<li>Proactively identify opportunities to support sales efforts through effective problem-solving, clear information sharing, and ensuring customer confidence in internet services.</li>
</ul>
Qualifications of the Internet Sales Support Representative
<ul>
<li>Relevant experience in direct customer service, technical support, retail, or other direct customer-facing roles where problem-solving was key.&nbsp;</li>
<li>Strong verbal communication and interpersonal skills with the ability to establish rapport and articulate information clearly</li>
<li>Proven active listening abilities and an empathetic approach to accurately assess and recommend solutions for customer needs related to internet services.</li>
<li>Demonstrated ability to problem-solve effectively&nbsp;</li>
<li>Maintains professionalism, patience, and composure in high-pressure or challenging situations&nbsp;</li>
<li>Exhibits a proactive, customer-first attitude with a strong focus on driving satisfaction and supporting sales success.</li>
</ul>
 &nbsp;

Internet Sales Support Representative

<h3>Job Description</h3>
Job Description
Pillar Management, a dynamic sales and customer acquisitions firm in Virginia Beach, is looking for highly motivated individuals to join our team as Internet Sales Support Representatives. This Internet Sales Support Representative role is an exceptional entry-level opportunity for those ready to gain hands-on experience in the telecommunications industry, develop powerful technical support and sales enablement skills, and build a rewarding career by supporting the growth of essential internet services.
As an Internet Sales Support Representative, you'll be on the front lines, providing crucial assistance to both our sales team and direct customers regarding internet services. Through comprehensive, hands-on training, you'll become an expert in various internet technologies, service plans, and common connectivity solutions. Your role will involve directly addressing inquiries, clarifying technical details, troubleshooting basic issues, and ensuring a seamless experience that empowers customers to choose and enjoy reliable internet service.
Key Responsibilities of the Internet Sales Support Representative
<ul>
<li>Serve as a primary direct contact for customers and businesses for inquiries specifically related to internet services</li>
<li>Provide essential pre-sales technical support and detailed product information directly to potential customers and post sales support in clarifying internet service specifics</li>
<li>Clarify internet service details, coverage availability, compatibility requirements, and benefits to ensure customers make informed decisions</li>
<li>Actively listen to customer concerns regarding internet connectivity or service, accurately diagnose basic issues, and deliver empathetic, solution-focused resolutions</li>
<li>Qualify leads for internet sales by assessing customer needs and technical feasibility</li>
<li>Collaborate directly with the sales team to ensure a smooth customer journey from initial interest to activated internet service</li>
<li>Process documentation related to internet service sign-ups, upgrades, or downgrades, ensuring accuracy and compliance</li>
<li>Proactively identify opportunities to support sales efforts through effective problem-solving, clear information sharing, and ensuring customer confidence in internet services.</li>
</ul>
Qualifications of the Internet Sales Support Representative
<ul>
<li>Relevant experience in direct customer service, technical support, retail, or other direct customer-facing roles where problem-solving was key.&nbsp;</li>
<li>Strong verbal communication and interpersonal skills with the ability to establish rapport and articulate information clearly</li>
<li>Proven active listening abilities and an empathetic approach to accurately assess and recommend solutions for customer needs related to internet services.</li>
<li>Demonstrated ability to problem-solve effectively&nbsp;</li>
<li>Maintains professionalism, patience, and composure in high-pressure or challenging situations&nbsp;</li>
<li>Exhibits a proactive, customer-first attitude with a strong focus on driving satisfaction and supporting sales success.</li>
</ul>
 #LI-OnSite &nbsp;

<h3>Job Description</h3>
Job Description
Aspire, a dynamic sales and customer acquisitions firm in San Diego, is looking for highly motivated individuals to join our team as Internet Sales Support Representatives. This Internet Sales Support Representative role is an exceptional entry-level opportunity for those ready to gain hands-on experience in the telecommunications industry, develop powerful technical support and sales enablement skills, and build a rewarding career by supporting the growth of essential internet services.
As an Internet Sales Support Representative, you'll be on the front lines, providing crucial assistance to both our sales team and direct customers regarding internet services. Through comprehensive, hands-on training, you'll become an expert in various internet technologies, service plans, and common connectivity solutions. Your role will involve directly addressing inquiries, clarifying technical details, troubleshooting basic issues, and ensuring a seamless experience that empowers customers to choose and enjoy reliable internet service.
Key Responsibilities of the Internet Sales Support Representative
<ul>
<li>Serve as a primary direct contact for customers and businesses for inquiries specifically related to internet services</li>
<li>Provide essential pre-sales technical support and detailed product information directly to potential customers and post sales support in clarifying internet service specifics</li>
<li>Clarify internet service details, coverage availability, compatibility requirements, and benefits to ensure customers make informed decisions</li>
<li>Actively listen to customer concerns regarding internet connectivity or service, accurately diagnose basic issues, and deliver empathetic, solution-focused resolutions</li>
<li>Qualify leads for internet sales by assessing customer needs and technical feasibility</li>
<li>Collaborate directly with the sales team to ensure a smooth customer journey from initial interest to activated internet service</li>
<li>Process documentation related to internet service sign-ups, upgrades, or downgrades, ensuring accuracy and compliance</li>
<li>Proactively identify opportunities to support sales efforts through effective problem-solving, clear information sharing, and ensuring customer confidence in internet services.</li>
</ul>
Qualifications of the Internet Sales Support Representative
<ul>
<li>Relevant experience in direct customer service, technical support, retail, or other direct customer-facing roles where problem-solving was key.&nbsp;</li>
<li>Strong verbal communication and interpersonal skills with the ability to establish rapport and articulate information clearly</li>
<li>Proven active listening abilities and an empathetic approach to accurately assess and recommend solutions for customer needs related to internet services.</li>
<li>Demonstrated ability to problem-solve effectively&nbsp;</li>
<li>Maintains professionalism, patience, and composure in high-pressure or challenging situations&nbsp;</li>
<li>Exhibits a proactive, customer-first attitude with a strong focus on driving satisfaction and supporting sales success.</li>
</ul>
 &nbsp;

<h3>Job Description</h3>
Job Description
DTC Communications seeks an experienced, knowledgeable, and motivated individual to join our team as Customer Experience Support Representative to provide excellent customer service and technical support while delivering the ultimate customer experience.&nbsp;
Responsibilities of the Customer Experience Support Representative include but not limited to:
·&nbsp;&nbsp; &nbsp;Schedules and dispatches service orders to field technicians.
·&nbsp;&nbsp; Gathers relevant information, diagnoses, troubleshoots, and works with customers over a variety of communication mediums to resolve device and/or equipment and service issues.
·&nbsp;&nbsp; Performs diagnostics on voice, video, broadband and security equipment and facilities, inputs data into various network systems for subscriber services, and provisions services through various systems.
·&nbsp;&nbsp; Monitors existing trouble reports and service orders to ensure timely and efficient completion, following up with customers to ensure customer satisfaction.&nbsp;
In addition to strong motivational and communication skills, the successful candidate will operate with integrity while being trustworthy, responsive, and empathetic to our customers while being a team player.&nbsp; The successful candidate will be someone who finds joy in putting people first in all that they do. A high school diploma or equivalent plus one year of related work experience is required.&nbsp; Technical experience preferred.&nbsp; Network+ certificate required or obtained within 12 months from date of hire.
For full job description and details, please visit dtccom.net/careers.&nbsp;&nbsp;&nbsp;&nbsp;
DTC Communications, established in 1951, is a member-owned, award-winning telecommunications company providing broadband and technology solutions to improve the quality of life for our members and the regions we serve.&nbsp; The company’s product mix incorporates a broad range of residential and commercial services including voice, internet, video, business solutions, and security systems in Middle Tennessee.&nbsp;
DTC Communications offers a comprehensive benefits package and salary commensurate with qualifications and experience.
If you have a passion for achieving high customer satisfaction and operational excellence, please submit resume and cover letter&nbsp;no later than August 11, 2025.
DTC Communications is an equal opportunity provider and employer.&nbsp;

Customer Experience Support Representative

<h3>Job Description</h3>
Job Description
Product Support Sales Representative (PSSR)
Roland Machinery Company is a family-owned company established in 1958. Roland Machinery is one of the Mid-West’s leading heavy equipment dealers representing more than twenty-five outstanding manufacturers of construction, municipal, industrial and forestry equipment: expanding across 5 states and 17 locations. 
Responsibilities &amp; Duties:
<ul>
<li>Maintains relationships with clients by providing service, support, information, and guidance</li>
<li>Maintains quality service by establishing and enforcing organization standards</li>
<li>Contributes to team effort by accomplishing related results as needed</li>
<li>Requires a close working relationship with parts, sales and service managers to ensure total customer satisfaction</li>
<li>Proper coverage of territory will require extensive travel within the territory, to develop relationships with customers and provide them with a high level of product support.</li>
</ul>
Qualifications &amp; Skills:
<ul>
<li>Strong sales background and possess strong self-motivation skills</li>
<li>Outgoing and have the drive to satisfy the needs of our growing customer base</li>
<li>Heavy equipment or technical background is a plus</li>
<li>Applicants must have a valid driver's license with a clean driving record</li>
<li>Above average computer skills</li>
<li>DOT medical card required due to having a company provided vehicle that may be used to tow items from time to time.</li>
<li>Must be able to lift items up to 50lbs. without assistance.</li>
<li>Must be able to perform thorough machine inspections, which often requires climbing up, down, under and around heavy mining and construction equipment.</li>
<li>Undercarriage inspections will require a PSSR to have the ability to work at ground level and perform the inspection and take measurements.</li>
</ul>

Benefits:
<ul>
<li>Full time regular employees are offered:</li>
<li>Comprehensive PPO health plan, &amp; prescription coverage with non-tobacco discount</li>
<li>Flex spending account offered</li>
<li>Dental and vision</li>
<li>up to 4% 401K employer match, and a discretionary 2% annual profit-sharing contribution</li>
<li>Paid time off, with additional 8 paid holidays</li>
<li>Company Paid Life Insurance</li>
</ul>
Roland is an Equal Opportunity Employer (EOE) in accordance with Title 44, IL Administrative Code, Subpart C, Section 750.150

Product Support Sales Representative

<h3>Job Description</h3>
Job DescriptionPosition: Desktop Support Specialist – L1Location: VacavilleSummary:
<ul>
<li>Respond to assignments usually involving the installation, repair or maintenance of desktop computer hardware and peripherals at depot repair facility or onsite in support of our customer. Responds to dispatched assignments usually involving the installation, repair or maintenance of desktop computer hardware and peripherals at the customer’s location. This self-motivated candidate will follow defined account or departmental policies and procedures, work on routine assignments, identify, test and repair system hardware</li>
</ul>
Essential Duties and Responsibilities:
<ul>
<li>Support of PC &amp; MAC Platforms &amp; Operating Systems.</li>
<li>Responds to dispatched assignments usually involving the installation, repair or maintenance of desktop computer hardware and peripherals remotely or at the customer’s location.</li>
<li>Tech Refresh Program initiatives, including System Level Migrations, Data Migrations, Application Integration and Configuration on PC &amp; MAC systems.</li>
<li>Confers with sales, operations, purchasing and finance managers to assist development of service quality assurance processes and procedures, customer support plans, and to discuss new specifications required by customers and management.</li>
<li>Work independently on assignments and report progress to your supervising manager.</li>
<li>Coordinate, manage and predict equipment and part needs for dispatched service requests and coordinate those requests directly with the client.</li>
<li>Facilitate 100% of closures for all requests within the CRM tool on the day they are resolved or fulfilled.</li>
<li>Maintain relationship between multiple CRM tools or applications by keeping status, details, notes or any other updates consistent between multiple tools or applications utilized for Customer Request Management and Tracking purposes.</li>
<li>Manage to the details and notes utilizing multiple CRM Utilities, including but not limited to those supported by your employer or one of its customers (i.e. AIM/OPUS, Remedy, Clarify, ONYX, SIEBEL, etc).</li>
<li>Provide regular feedback consistent with the needs of the team and environment for ongoing improvements.</li>
<li>Other duties and responsibilities may be assigned.</li>
</ul>
Education/Experience:
<ul>
<li>Customer Service and experience working directly with customers is a must.</li>
<li>Experience supporting Google Suite of Apps a big plus</li>
<li>Technical authorization with CompTIA and hold a current status of “A+ Authorized” is preferred.</li>
<li>Requires a sound technical background with a minimum of 3-5 years of professional experience in a Service or IT environment.</li>
<li>Able to multi-task and prioritize multiple projects.</li>
<li>Good interpersonal skills and organizational skills.</li>
<li>Must be dependable and able to meet deadlines consistently.</li>
<li>Should have the ability to work under pressure and should be flexible and able to adapt to a changing environment.</li>
<li>Troubleshooting and problem experience are helpful.</li>
<li>Excellent communication skills are a plus.</li>
<li>General knowledge of Microsoft Excel, Microsoft Word, and Microsoft Outlook is a plus.</li>
<li>5 years supporting one or more operating systems such as Mac OSX (Up to Mt. Lion), Win XP or WIN7 is mandatory.</li>
</ul>

Technical Service Representative II

<h3>Job Description</h3>
Job DescriptionJob Title: Technical Service Representative IILocation: South San Francisco, CASummaryRespond to assignments usually involving the installation, repair or maintenance of desktop computer hardware and peripherals at depot repair facility or onsite in support of our customer. Responds to dispatched assignments usually involving the installation, repair or maintenance of desktop computer hardware and peripherals at the customer’s location. This self-motivated candidate will follow defined account or departmental policies and procedures, work on routine assignments, identify, test and repair system hardware.Essential Duties and Responsibilities
<ul>
<li>Support of PC &amp; MAC Platforms &amp; Operating Systems.</li>
<li>Responds to dispatched assignments usually involving the installation, repair or maintenance of desktop computer hardware and peripherals remotely or at the customer’s location.</li>
<li>Tech Refresh Program initiatives, including System Level Migrations, Data Migrations, Application Integration and Configuration on PC &amp; MAC systems.</li>
<li>Confers with sales, operations, purchasing and finance managers to assist development of service quality assurance processes and procedures, customer support plans, and to discuss new specifications required by customers and management.</li>
<li>Work independently on assignments and report progress to your supervising manager.</li>
<li>Coordinate, manage and predict equipment and part needs for dispatched service requests and coordinate those requests directly with the client.</li>
<li>Facilitate 100% of closures for all requests within the CRM tool on the day they are resolved or fulfilled.</li>
<li>Maintain relationship between multiple CRM tools or applications by keeping status, details, notes or any other updates consistent between multiple tools or applications utilized for Customer Request Management and Tracking purposes.</li>
<li>Manage to the details and notes utilizing multiple CRM Utilities, including but not limited to those supported by your employer or one of its customers (i.e. AIM/OPUS, Remedy, Clarify, ONYX, SIEBEL, etc).</li>
<li>Provide regular feedback consistent with the needs of the team and environment for ongoing improvements.</li>
<li>Other duties and responsibilities may be assigned.</li>
<li>Plus if they are experienced with Google Suite of Applications, Webex &amp; MDM solutions, not mandatory</li>
</ul>
Education/Experience
<ul>
<li>Customer Service and experience working directly with customers is a must.</li>
<li>Technical authorization with CompTIA and hold a current status of “A+ Authorized” is preferred.</li>
<li>Technical authorization with two or more of the following manufacturers: Apple Computer, Inc., Hewlett Packard LaserJet and DeskJet printers, IBM laptop and desktop computers, HP Computers, Toshiba America, Apple Computers is preferred.</li>
<li>Requires a sound technical background with a minimum of 3-5 years of professional experience in a Service or IT environment.</li>
<li>Able to multi-task and prioritize multiple projects.</li>
<li>Good interpersonal skills and organizational skills.</li>
<li>Must be dependable and able to meet deadlines consistently.</li>
<li>Should have the ability to work under pressure and should be flexible and able to adapt to a changing environment.</li>
<li>Troubleshooting and problem experience are helpful. </li>
<li>Excellent communication skills are a plus.</li>
<li>General knowledge of Microsoft Excel, Microsoft Word, and Microsoft Outlook is a plus.</li>
<li>5 years supporting one or more operating systems such as Mac OSX (Up to Mt. Lion), Win XP or WIN7 is mandatory.</li>
<li>Experience with Mobile Devices &amp; Operations Systems (Blackberry, IOS v. 4 or better, Android) is beneficial.</li>
</ul>

Technical Service Representative - L2

<h3>Job Description</h3>
Job Description Camera Pro Support Representative - Tier 2 US-VA-Chesapeake Job ID: 33453 Type: Full-Time # of Openings: 3 Category: Customer Service/Support ITS Corporate Headquarters About the Role Passionate About Photography? Bring Your Talent to Canon!
Join our team of friendly, skilled customer support professionals who serve as the voice and heart of Canon products—helping people capture life’s most important moments.&nbsp; As a Tier 2 Camera Pro Support Rep, you'll serve as a trusted expert and problem-solver for Canon’s valued customers and CPS (Canon Professional Services) members. You’ll use your technical skills, product knowledge, and commitment to customer care to deliver an exceptional support experience.
As part of the Canon Family, you'll enjoy a supportive culture, meaningful work, and a chance to grow in a company that values your contributions.
What We Offer:
<ul>
<li>Remote work style</li>
<li>Various scheduling options</li>
<li>Paid orientation and training</li>
<li>Benefits (medical, vision, dental, life insurance, and disability)</li>
<li>Company-paid holidays</li>
<li>Paid time off: personal, vacation, and sick time</li>
<li>401(k) with company match </li>
<li>Employee assistance program</li>
<li>Tuition reimbursement </li>
<li>Employee discounts</li>
<li>Pay differentials</li>
</ul>
 Your Impact In this role, you will:
<ul>
<li>Provide expert technical assistance for Canon consumer camera and video products via phone</li>
<li>Assist customers with service requests, repair status updates, and payment processing</li>
<li>Support CPS (Canon Professional Services) members with troubleshooting, service coordination, equipment inquiries, and membership renewals</li>
<li>Guide users through detailed, step-by-step troubleshooting using product knowledge and support resources</li>
<li>Accurately document all customer interactions using CRM (Customer Relationship Management) tools to ensure consistent service and tracking</li>
<li>Escalate unresolved or complex issues to the appropriate internal teams as needed</li>
<li>Identify opportunities to recommend Canon’s Total Care solutions and enhance overall customer value</li>
<li>Stay up to date on Canon products, services, and support tools through regular training and self-study</li>
<li>Consistently meet or exceed performance standards in reliability, communication, technical knowledge, and customer satisfaction</li>
<li>Collaborate with team members and cross-functional departments to improve service delivery</li>
<li>Perform additional support duties as assigned to contribute to team success</li>
</ul>
 About You: The Skills &amp; Expertise You Bring 
<ul>
<li>High school diploma or equivalent</li>
<li>1–2 years of directly related experience</li>
<li>Strong verbal and written communication skills</li>
<li>Proficiency in troubleshooting and problem-solving</li>
<li>Patience and empathy when supporting customers</li>
<li>Experience in customer service or technical support roles</li>
<li>Knowledge of computer hardware, software, and operating systems</li>
<li>Ability to multi-task, prioritize, and navigate multiple software systems in a remote/virtual environment</li>
<li>Advanced camera/photography knowledge (DSLR, lenses, sensors, video resolutions, etc.)</li>
</ul>
 Apply now and discover what it means to be part of the Canon Family.
 Company Overview Canon Information Technology Services, Inc. - The environment at Canon ITS is energetic and diverse. Our team is comprised of a wide variety of people in positions that help our employees grow and develop their careers.
Statement of Policy on Equal Employment Opportunity
Canon is committed to providing equal employment and advancement opportunities to all qualified persons without regard to race, sex, marital status, sexual orientation or affectional preference, color, religion, national origin, age, disability, or veteran status, unless a bona fide occupational qualification exists. Our commitment is to assure full opportunity for all employees in order that they may achieve their highest potential and to assure progressive employment practices that conform to the letter and spirit of federal, state, and local laws regarding equal employment opportunities. Canons policy is to: 
Recruit, hire and promote for all job classifications without regard to race, color, religion, sex, age, sexual orientation, disability or national origin. 
Base decisions on employment so as to further the principle of equal employment opportunity. 
Ensure that promotion decisions are made in accordance with the principles of equal employment opportunity by imposing only valid requirements for promotional opportunities. 
Ensure that all other personnel actions (such as compensation benefits, transfers, layoffs, company sponsored training, education, tuition assistance, social and recreation programs) will be administered without regard to race, color, religion, sex, age, sexual orientation, disability or national origin. 
Workplace Accommodation Request - HR Accessibility - Reasonable Accommodation
 Canon I.T.S. is committed to the employment and advancement of qualified disabled veterans and other individuals with disabilities. If you feel you require a reasonable accommodation to apply for a position with Canon I.T.S., please call our Toll-free TDD Support Line for the Hearing Impaired Monday - Saturday (excluding holidays) at 1-866-251-3752, Eastern time from within the US. For all other reasonable accommodation requests, please call 757-579-7127. You will be asked to provide information on the open position you are applying for online and the details on the reasonable accommodation you are requesting. 
 Pay Transparency Policy Statement
 The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 
 Canon ITS is a tobacco-free work environment. 
Notice to Recruiting Firms/Agencies
 Canon ITS typically recruits candidates directly, rather than through a third party recruiting firm or agency. Canon ITS will pay a recruiting fee only when a candidate is submitted for consideration to our company through our applicant tracking system, by direct invitation of Canon ITS, and if Canon ITS has a contract with the recruiter. 
 Canon is proud to be an equal opportunity employer. Minority/Female/Individuals with Disabilities/Protected Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. To read more about employment discrimination protections under federal law, click here #CITS Posting Tags #PM21 #LI-REMOTE 
 
PIee2fc60b7492-25405-38274248

Camera Pro Support Representative - Tier 2

<h3>Job Description</h3>
Job Description
At Sunlighten, we're not just about infrared saunas, we’re on a mission to improve lives through innovative health and wellness solutions. As a global leader in infrared sauna therapy, we are expanding our Leawood, KS-based team and need a tech-savvy, customer-focused, and efficient Technical Customer Care Representative to keep Sunlighten on this incredible trajectory.
Sunlighten is on the lookout for a few Technical Customer Care Representatives who are eager to join a successful and growing Customer Care team. In this role, you will answer and respond to phone calls from Sunlighten customers regarding any questions about their sauna, diagnose issues, and find solutions. You will communicate with customers by phone, email, and online chat concerning orders and product returns. You will also walk customers through the installation and assembly of their sauna and sauna product components. After becoming an expert on Sunlighten saunas, you will use your in-depth knowledge to provide effective customer service to all customers! 
Celebrating 25 years of innovation, Sunlighten has grown from its Kansas City roots to establish a global footprint, including expansion into the UK. With the global wellness market projected to reach $7 trillion in 2026, we are proud to be part of this dynamic shift toward holistic health. As leaders in light science and longevity, we create state-of-the-art wellness solutions that help customers lead vibrant, active lifestyles. 
**We have one additional training class scheduled this year, kicking off on September 22nd, 2025**
We're mainly hiring for our Monday–Friday shift, but we do have a few spots available on our Tuesday–Saturday team as well!
Duties/Responsibilities: 
<ul>
<li>Provide timely and accurate information to incoming customer order status and product knowledge requests, assist customers with technical troubleshooting of products, and strive for one-point call resolution. </li>
<li>Process customer orders/changes/returns according to established department policies and procedures. </li>
<li>Provide timely feedback to Customer Care leadership regarding service failures or customer concerns. </li>
<li>Partner with the sales team to meet and exceed customers’ service expectations. </li>
<li>Use CRM to process and resolve customer cases in a timely and efficient manner. </li>
</ul>
<ul>
<li>Performs other duties as assigned. </li>
</ul>
Requirements
<ul>
<li>1+ year of experience in a technical troubleshooting role, such as Help Desk, website support, digital/wireless devices, and/or apps. </li>
<li>1+ year of experience working with systems such as Microsoft Office Suite, Windows, NetSuite and/or Salesforce</li>
<li>Associate's Degree</li>
<ul>
<li>High school diploma + relevant work experience will be considered</li>
</ul>
<li>Must reside in or be willing to commute to the Leawood, KS area daily</li>
<li>Strong time management skills </li>
<li>Ability to manage and process multiple tasks simultaneously </li>
<li>Strong technical abilities and problem-solving skills</li>
<li>Strong communication skills</li>
<li>Strong customer service skills </li>
</ul>
Benefits
Compensation: 
This is a full-time, hourly role and our compensation ranges from $17-19/HR, depending on shift and experience.
Benefits:
<ul>
<li>Competitive Paid Time Off Policy + Paid Holidays + Floating Holidays</li>
<li>Fully Equipped Fitness Center On-Site</li>
<li>Lunch Program featuring a James-Beard Award Winning Chef</li>
<li>Health (HSA &amp; FSA Options), Dental, and Vision Insurance</li>
<li>Life and Short-Term Disability Insurance</li>
<li>401(k) with company contributions</li>
<li>Profit Sharing</li>
<li>Life and Short-Term Disability Insurance</li>
<li>Professional Development and Tuition Reimbursement</li>
<li>Associate Discounts on Saunas, Spa Products and Day Spa Services</li>
</ul>
Sunlighten provides equal employment opportunity. Discrimination of any type will not be tolerated. Sunlighten is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

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