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<h3>Job Description</h3>
Job Description
Overview
The primary role of the Specialty Healthcare Coordinator (SHC) is to partner with supported Specialists to help gain a financial commitment from the patient to start the diagnosed treatment. The SHC should demonstrate an understanding of financial options to support specialty case acceptance, educating patients on treatment choices, overcoming common patient objections, and proactively keeping Specialists schedules productive for smooth specialty days. The Specialty Healthcare Coordinator should support each patient in a consultative and educational manner while consistently supporting a Perfect Patient Experience (PPE) and creating Patients for Life (PFL).
Responsibilities
<ul>
<li>
Models company culture, values, standards and best operational practices based on the We Believe Behavioral Framework
</li>
<li>
Gain a financial commitment from the patient to start the treatment as diagnosed by the Specialist
</li>
<li>
Achieve proficiency in PDS system and tools, skills, and talents to assist patients in making the best possible decision for their unique wants and needs
</li>
<li>
Prioritization of Specialty coordination and consultation; Subject Matter Expert for treatment plans that include specialty treatment
</li>
<li>
Proactive management of the Specialists’ schedules to ensure that they are full, staggered, balanced, and productive with appropriate paperwork for treatment completed
</li>
<li>
Acts as a liaison for the office and specialty teams; facilitates communication, schedule considerations, consultations, treatment plan changes, and subsequent patient care with scheduling follow up appointments with specialty, GP and hygiene
</li>
<li>
Understand and utilize all available financial options to give patients choices to start dentistry that fits in their budget
</li>
<li>
Professionally overcome common patient objections to starting treatment prior to the patient arriving for their specialty appointment
</li>
<li>
Obtain necessary insurance pre-authorizations for patients who need this prior to completing treatment
</li>
<li>
Active participant in daily morning huddles, monthly team meetings and any other meetings as required
</li>
<li>
Thorough understanding of Specialty goals and metrics, including additional reports used for tracking key metrics and patient care
</li>
<li>
Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
</li>
<li>
Becomes knowledgeable on the Mouth Body Connection and supports clinical excellence through comprehensive patient care
</li>
<li>
Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully
</li>
<li>
Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies
</li>
<li>
Other duties and responsibilities as assigned
</li>
</ul>
Qualifications
<ul>
<li>
High School Diploma or general education degree (GED)
</li>
<li>
Travel might be required between offices
</li>
</ul>
Preferred
<ul>
<li>
Prior course work or on-the-job training in the fields or dentistry, insurance, or business.
</li>
</ul>
Knowledge/Skills/Abilities
<ul>
<li>
Knowledge of office practices, technology applications and patient insurances
</li>
<li>
Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
</li>
<li>
Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)
</li>
<li>
Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
</li>
<li>
Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members
</li>
<li>
Influencer (active listener/observer of behavior; creates a win/win need for change)
</li>
<li>
Self-motivated, reliable individual capable of working independently as well as part of a team
</li>
<li>
Ability to multi-task effectively without compromising the quality of the work
</li>
<li>
Excellent interpersonal, oral and written communication skills
</li>
<li>
Ability to handle and maintain extreme confidentially Patient records
</li>
<li>
Organized, detail-oriented individual able to work in a fast-paced environment
</li>
</ul>
Benefits
<ul>
<li>Medical, dental, and vision insurance</li>
<li>Paid time off</li>
<li>Tuition Reimbursement</li>
<li>401K</li>
<li>Paid time to volunteer in your local community</li>
</ul>
 
Responsibilities
PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.

Specialty Healthcare Coordinator

<h3>Job Description</h3>
Job Description
All Star Healthcare Solutions is a fast-growing, award-winning healthcare staffing firm located in North Broward. We offer a professional, people-first culture with a strong sense of community and care. Join our team for specialized development, competitive pay, great benefits, and career growth — all in a fun, collaborative environment.
 
The Healthcare Recruiter builds strong relationships with providers and clients, ensuring successful matches through effective communication and negotiation. This role requires exceptional customer service, professionalism, and alignment with All Star Healthcare Solutions' core values of loyalty, trust, and long-term success.
 
Perks and Benefits:
• Competitive base pay and unlimited earning opportunities with our uncapped commission structure
• Our hybrid work model supports healthy work-life balance and team connectivity
• 6-week training program to jumpstart your career in recruiting
• Enjoy 3 weeks of PTO, 10 paid holidays, paid parental leave, health insurance, 401(k)
with match, and additional perks that support your well-being and growth
 
Responsibilities of Healthcare Recruiters:
• Generate a high-quality pipeline of candidates by making a high volume of calls daily
(100+ calls per day)
• Connect with new and existing providers to present opportunities aligned with their skills and credentials
• Build and maintain strong, long-term relationships with clients and providers to ensure repeat business and loyalty
• Clearly communicate assignment details, expectations, and compensation to ensure a smooth and transparent placement process
 
Education and Experience:
• Bachelor's degree preferred
• Experience in sales and high-volume cold calling is preferred
• Backgrounds in Sales, Business, Marketing, Communications, or Hospitality are preferred

Healthcare Recruiter

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>Retirement</li>
<li>Bonus based on performance</li>
<li>Company parties</li>
<li>Dental insurance</li>
<li>Flexible schedule</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Training &amp; development</li>
<li>Vision insurance</li>
</ul>
 Transition Your Healthcare Expertise into Financial Services with Abell District - Northwestern Mutual! Leverage Your Healthcare Background for a Rewarding Career: 
<ul>
<li>Build Direct Client Relationships: Professionals from healthcare,whether it's pharma, medical, or clinical roles, are drawn to financial services because it allows them to work directly with clients, offering personalized advice rather than working through intermediaries.</li>
<li>Make a Meaningful Impact: Use your knowledge and experience in healthcare to guide clients through critical life stages. Whether its helping individuals plan for medical expenses, retirement, or higher education, your insights can help clients secure their financial futures and improve their lives.</li>
<li>Unlimited Growth Potential: As healthcare professionals understand the complexities of lifes important decisions, they know that each life stage brings new financial planning needs. Your ambition, dedication, and expertise will determine how far you can go in this fulfilling career.</li>
<li>A Rewarding Career Path: Transition to a career where you can build long-term relationships, create meaningful outcomes for your clients, and make a lasting impact, all while using your healthcare expertise to navigate the financial landscape.</li>
</ul>
Our thriving office is located at: 1425 River Park Dr, Suite 100, Sacramento, CA Meet Our Local Team: Rick Abell, Managing Director: 
<ul>
<li>Time with NM: 29 years.</li>
<li>Prior Experience: Began his career with Northwestern Mutual immediately after completing his MBA at Clemson University.</li>
<li>Passionate About: Rick is a dedicated husband and father to four childrentwo in college and two in high school. He is also passionate about giving back to the community and is proud that his team raised over $50,000 for childhood cancer research through their annual charity golf tournament.</li>
</ul>
Gina Loza, Director of Training, Philanthropy &amp; Events: 
<ul>
<li>Time with NM: 23 years.</li>
<li>Prior Experience: Worked in PR &amp; Marketing for Chico Performances at CSU, Chico, promoting world music, dance, theater, lecture series, and other performance art.</li>
<li>Passionate About: Gina enjoys spending time with her two energetic boys (ages 8 and 6) and their Yellow Lab, Opie. She is a music lover and concertgoer (proud Swiftie!) and stays active as a devoted Peloton rider.</li>
</ul>
Toka Mwondela, Chief Development Officer: 
<ul>
<li>Time with NM: 8 and a half years.</li>
<li>Prior Experience: Joined Northwestern Mutual right after graduating college and has grown his career ever since.</li>
<li>Passionate About: Toka loves sports of all kinds, especially when theres competition involved. He also enjoys riding his motorcycle, exploring the outdoors, spending time with friends and family, and cooking and sharing great food.</li>
</ul>
Jurome Saceda, College Unit Director: 
<ul>
<li>Time with NM: Over 2 years.</li>
<li>Prior Experience: Worked as a Route Sales Representative with Bimbo Bakeries before transitioning into financial services.</li>
<li>Passionate About: Jurome enjoys quality time with his family, playing basketball as captain of his Comp REC and intramurals team, and recently developed a love for golf. He also has a passion for learning new things and connecting with new people.</li>
</ul>
Lars Ronten, Financial Advisor: 
<ul>
<li>Time with NM: A little over 2 years.</li>
<li>Prior Experience: Served as a financial advisor with Edward Jones and also worked in outside sales.</li>
<li>Passionate About: Lars values time with family, playing and watching sports, and enjoying the outdoorsespecially golf. He is active in his community through coaching, volunteering, and local events in Lincoln, CA. He also loves traveling, cooking, and working on home projects.</li>
</ul>
Adam Besana, Growth &amp; Development Director: 
<ul>
<li>Time with NM: 6 years.</li>
<li>Prior Experience: College student at Chico State (go Wildcats!).</li>
<li>Passionate About: Enjoys spending time with his wife and two children. Loves the outdoorshunting, fishing, skiing, boating, and just about anything outside.</li>
</ul>
Key Responsibilities: 
<ul>
<li>Client Consultation: Engage with clients to understand their financial goals, aspirations, and concerns.</li>
<li>Financial Planning: Develop comprehensive financial plans that include investments, insurance, and retirement.</li>
<li>Insurance Solutions: Recommend and implement insurance strategies to protect clients' assets and income.</li>
<li>Ongoing Support: Monitor clients' financial plans and provide regular updates, adjusting strategies as needed to meet changing circumstances.</li>
<li>Networking: Build and maintain a network of clients through referrals, community involvement, and professional associations.</li>
</ul>
Position Perks: 
<ul>
<li>Significant bonus opportunity commensurate with outcomes</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Life insurance</li>
<li>Retirement plan</li>
<li>Vision insurance</li>
<li>Ongoing professional development</li>
<li>Local culture of support and positive recognition</li>
</ul>
Qualifications: 
<ul>
<li>Education: A bachelor's degree is preferred.</li>
<li>Experience: Previous experience in financial services, insurance or business development is beneficial but not required.</li>
<li>Skills: Strong interpersonal and communication skills, analytical thinking, and the ability to build trust and rapport with clients.</li>
<li>Licenses: Obtain necessary licenses, such as Series 6, 63, and state insurance licenses (training and sponsorship available).</li>
</ul>
 Northwestern Mutual is the marketing name for The Northwestern Mutual Life Insurance Company (NM) and its subsidiaries in Milwaukee, WI. Rick Abell is a Managing Director of NM and not in legal partnership with NM, or its subsidiaries. 
Flexible work from home options available.

Financial Advisor with Healthcare Background

<h3>Job Description</h3>
Job Description
 Job Summary: This position supports the Health Services and Utilization Management functions and acts as a liaison between Members, Physicians, Delegates, Operational Business members and Member Service Coordinators.
Responsibilities: - Performs review of service requests for completeness of information, collection and transfer of non-clinical data, and acquisition of structured clinical data from physicians/patients. - Handles initial screening for pre-certification requests from physicians/members via incoming calls or correspondence based on scripts and workflows, and under the oversight of clinical staff. - Prepare, document and route cases in appropriate system for clinical review. - Initiates call backs and correspondence to members and providers to coordinate and clarify benefits. - Upon completion of inquiries initiate call back or correspondence to Physicians/Members to coordinate/clarify case completion. - Reviewing professional medical/claim policy related issues or claims in pending status. - Upon collection of clinical and non-clinical information MCC can authorize services based upon scripts or algorithms used for pre-review screening. *Non Clinical staff members are not responsible for conducting any UM review activities that require interpretation of clinical information. - Perform other relevant tasks as assigned by Management.
Core Individual Contributor Competencies: Personal and professional attributes that are critical to successful performance for Individual Contributors: Customer Focus Accountable Learn Communicate
Qualifications: Education: - High School Diploma required. Some College preferred. Work experience: - Prefer 1-2 years customer service or medical support related position. Specialized knowledge/skills: - Requires knowledge of medical terminology - Requires Good Oral and Written Communication skills - Requires ability to make sound decisions under the direction of Supervisor - Prefer knowledge of contracts, enrollment, billing &amp; claims coding/processing - Prefer knowledge Managed Care principles - Prefer the ability to analyze and resolve problems with minimal supervision - Prefer the ability to use a personal computer and applicable software and systems - Team Player, Strong Analytical, Interpersonal Skills

Healthcare - Managed Care - Customer Service

<h3>Job Description</h3>
Job Description
Healthcare Customer Care Representative – Remote (Tennessee)
A-Line Staffing is now hiring Healthcare Customer Care Representatives in Tennessee! The Healthcare Customer Care Representative will be working for a Fortune 5 company and has career growth potential. This is a full-time, remote opportunity.
Healthcare Customer Care Representative Compensation
<ul>
<li>
The pay for this position is $19.00 per hour
</li>
<li>
Benefits are available to full-time employees after 90 days of employment
</li>
<li>
A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates
</li>
</ul>
Healthcare Customer Care Representative Highlights
<ul>
<li>
Training schedule: Monday – Friday, 8:00 AM – 4:30 PM local time
</li>
<li>
Post-training schedule: Monday – Friday, shift options available (between 9:00 AM – 12:15 PM starts)
</li>
<li>
Remote position – must be located in Tennessee
</li>
<li>
Contract-to-hire opportunity with potential for conversion to permanent
</li>
</ul>
Healthcare Customer Care Representative Responsibilities
<ul>
<li>
Assist members with their pharmacy benefit plans via inbound phone calls
</li>
<li>
Answer questions about prescription insurance, medication coverage, and mail-order prescriptions
</li>
<li>
Deliver empathetic, professional support while helping members understand their benefits
</li>
<li>
Multi-task between multiple computer programs and dual screens while engaging callers
</li>
<li>
Provide clear problem-solving and solutions to simplify the healthcare experience
</li>
<li>
Maintain compliance with HIPAA, government regulations, and company policies
</li>
</ul>
Healthcare Customer Care Representative Requirements
<ul>
<li>
Must reside in Tennessee
</li>
<li>
Must have reliable, hardwired internet (25 Mbps download / 3 Mbps upload) – screenshot required on resume
</li>
<li>
Must have a quiet, secure home workspace
</li>
<li>
High School Diploma or GED required
</li>
<li>
At least 1 year of customer service experience (call center, retail, hospitality, military, or related)
</li>
<li>
Proficiency in Windows-based computer applications
</li>
<li>
Comfortable being on camera for training and virtual meetings
</li>
<li>
Safety Sensitive role – drug test required
</li>
<li>
Attendance is mandatory for the first 90 days
</li>
</ul>
Preferred Qualifications
<ul>
<li>
6+ months of healthcare-related experience
</li>
<li>
Associate degree or equivalent work experience
</li>
<li>
Strong communication and interpersonal skills with patience, empathy, and professionalism
</li>
</ul>
If you think this Healthcare Customer Care Representative position is a good fit for you, please reach out to me:
Austin Faris – 586-710-7941 <a href="mailto:afaris@alinestaffing.com" target="_blank">afaris@alinestaffing.com</a>

Healthcare Customer Care Representative (160796)

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>Retirement</li>
<li>Bonus based on performance</li>
<li>Company parties</li>
<li>Dental insurance</li>
<li>Flexible schedule</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Training &amp; development</li>
<li>Vision insurance</li>
</ul>
 Transition Your Healthcare Expertise into Financial Services with Loper District - Northwestern Mutual! Leverage Your Healthcare Background for a Rewarding Career: 
<ul>
<li>Build Direct Client Relationships: Professionals from healthcarewhether it's pharma, medical sales, or clinical rolesare drawn to financial services because it allows them to work directly with clients, offering personalized advice rather than working through intermediaries.</li>
<li>Make a Meaningful Impact: Use your knowledge and experience in healthcare to guide clients through critical life stages. Whether its helping individuals plan for medical expenses, retirement, or higher education, your insights can help clients secure their financial futures and improve their lives.</li>
<li>Unlimited Growth Potential: As healthcare professionals understand the complexities of lifes important decisions, they know that each life stage brings new financial planning needs. Your ambition, dedication, and expertise will determine how far you can go in this fulfilling career.</li>
<li>A Rewarding Career Path: Transition to a career where you can build long-term relationships, create meaningful outcomes for your clients, and make a lasting impact, all while using your healthcare expertise to navigate the financial landscape.</li>
</ul>
Our thriving office is located at: 6715 N Palm Ave, Suite 116, Fresno, CA Meet Our Local Team: Rick Abell, Managing Director: 
<ul>
<li>Time with NM: 29 years.</li>
<li>Prior Experience: Began his career with Northwestern Mutual immediately after completing his MBA at Clemson University.</li>
<li>Passionate About: Rick is a dedicated husband and father to four childrentwo in college and two in high school. He is also passionate about giving back to the community and is proud that his team raised over $50,000 for childhood cancer research through their annual charity golf tournament.</li>
</ul>
Scott Loper, Financial Advisor: 
<ul>
<li>Time with NM: 2 years.</li>
<li>Prior Experience: Worked as an estimator for irrigation company GarBennett and grew up working on his family orchard.</li>
<li>Passionate About: Scott is married with two kids and four dogs. He enjoys family time and spent the past 10 years as a varsity baseball coach at Lemoore High School.</li>
</ul>
Gina Loza, Director of Training, Philanthropy &amp; Events: 
<ul>
<li>Time with NM: 23 years.</li>
<li>Prior Experience: Worked in PR &amp; Marketing for Chico Performances at CSU, Chico, promoting world music, dance, theater, lecture series, and other performance art.</li>
<li>Passionate About: Gina enjoys spending time with her two energetic boys (ages 8 and 6) and their Yellow Lab, Opie. She is a music lover and concertgoer (proud Swiftie!) and stays active as a devoted Peloton rider.</li>
</ul>
Toka Mwondela, Chief Development Officer: 
<ul>
<li>Time with NM: 8 and a half years.</li>
<li>Prior Experience: Joined Northwestern Mutual right after graduating college and has grown his career ever since.</li>
<li>Passionate About: Toka loves sports of all kinds, especially when theres competition involved. He also enjoys riding his motorcycle, exploring the outdoors, spending time with friends and family, and cooking and sharing great food.</li>
</ul>
Key Responsibilities: 
<ul>
<li>Client Consultation: Engage with clients to understand their financial goals, aspirations, and concerns.</li>
<li>Financial Planning: Develop comprehensive financial plans that include investments, insurance, and retirement.</li>
<li>Insurance Solutions: Recommend and implement insurance strategies to protect clients' assets and income.</li>
<li>Ongoing Support: Monitor clients' financial plans and provide regular updates, adjusting strategies as needed to meet changing circumstances.</li>
<li>Networking: Build and maintain a network of clients through referrals, community involvement, and professional associations.</li>
</ul>
Position Perks: 
<ul>
<li>Significant bonus opportunity commensurate with outcomes</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Life insurance</li>
<li>Retirement plan</li>
<li>Vision insurance</li>
<li>Ongoing professional development</li>
<li>Local culture of support and positive recognition</li>
</ul>
Qualifications: 
<ul>
<li>Education: A bachelor's degree is preferred.</li>
<li>Experience: Previous experience in financial services, insurance or business development is beneficial but not required.</li>
<li>Skills: Strong interpersonal and communication skills, analytical thinking, and the ability to build trust and rapport with clients.</li>
<li>Licenses: Obtain necessary licenses, such as Series 6, 63, and state insurance licenses (training and sponsorship available).</li>
</ul>
 Northwestern Mutual is the marketing name for The Northwestern Mutual Life Insurance Company (NM) and its subsidiaries in Milwaukee, WI. Rick Abell is a Managing Director of NM and not in legal partnership with NM, or its subsidiaries. 
Flexible work from home options available.

<h3>Job Description</h3>
Job Description
We are seeking a Healthcare Recruiterto join our team! You will perform activities in human resources from recruiting new hires to retaining existing hires.
Responsibilities:
<ul>
<li>Screen, recruit, and interview potential employees</li>
<li>On-board and train new employees</li>
<li>Implement company culture, values and policies</li>
<li>Provide management with requested reports and documents</li>
<li>Coordinate events focused on employee recognition</li>
<li>Accurately maintain employee files</li>
</ul>
Qualifications:
<ul>
<li>Previous experience in Human Resources, recruiting, or other related fields</li>
<li>Knowledge of labor and employment laws</li>
<li>Ability to build rapport with all employees</li>
<li>Strong organizational skills</li>
<li>Excellent written and verbal communication skills</li>
</ul>
Who you are:
<ul>
<li>2+ years track record of successful recruiting, ideally in pursuit of clinical candidates</li>
<li>Not scared to be on the phone and make upwards to 40 PHONE calls per day</li>
<li>Relentless and perseverant in finding the right talent</li>
<li>Fantastic at building and maintaining relationships</li>
<li>Outstanding written and verbal communicator who is proactive and responsive</li>
<li>Extremely organized, detail-oriented, and dependable</li>
</ul>
Company DescriptionIF INTERESTED, please sign up directly at: <a href="https://www.upstaffing.com/ApplicantServices" target="_blank">https://www.upstaffing.com/ApplicantServices</a> UNITED Staffing Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
<h3>Company Description</h3>
IF INTERESTED, please sign up directly at: <a href="https://www.upstaffing.com/ApplicantServices" target="_blank">https://www.upstaffing.com/ApplicantServices</a> \r\n\r\n\r\n\r\nUNITED Staffing Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

<h3>Job Description</h3>
Job Description
A-Line Staffing is now hiring Healthcare Call Center Representatives. The Healthcare Call Center Representative would be working for a major company and has career growth potential. This would be full time / 40+ hours per week.
If you are interested in this Healthcare Call Center Representative position, please apply today for immediate consideration! 
Healthcare Call Center Representative Compensation
<ul>
<li>The pay for this position is $19.00 per hour</li>
<li>Benefits are available to full-time employees after 90 days of employment</li>
<li>A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates</li>
</ul>
Healthcare Call Center Representative Highlights
<ul>
<li>This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs</li>
<li>The required availability for this position is any 8 hour shift between 8:00am-8:00pm Eastern</li>
</ul>
Healthcare Call Center Representative Responsibilities
In this role, you will be assisting members with their pharmacy benefit plans via incoming phone calls. You will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our members better understand their coverage and options. You will have the opportunity to service a variety of clients and call types as our business is every changing and evolving. Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience.
Healthcare Call Center Representative Requirements
<ul>
<li>Healthcare Call Center experience</li>
<li>Benefit Verification experience Highly Preferred</li>
</ul>
If you think this Healthcare Call Center Representative position is a good fit for you, please reach out to me - feel free to call, e-mail, or apply to this posting!

Healthcare Call Center Representative

<h3>Job Description</h3>
\n \n \n \n \n \n General information\n \n\n \n\n \n \n \n \n \n \n \n Job Posting Title\n \n \n \n Customer Service Representative – Healthcare\n \n \n \n \n Date\n \n \n \n Wednesday, July 30, 2025\n \n \n \n \n City\n \n \n \n Hattiesburg\n \n \n \n \n State\n \n \n \n MS\n \n \n \n \n Country\n \n \n \n United States\n \n \n \n \n Working time\n \n \n \n Full-time\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Description &amp; Requirements\n \n\n \n\n \n \n \n \n \n \n \n \n \n\n 
 
\n
Location: On-site in Hattiesburg, MS 
\n
Hourly Base Pay: $15.00 plus&nbsp;a $500 new hire bonus and up to $2,400+ in other potential bonuses!*
\n
Schedule: Limited-Service Full-Time schedules available&nbsp;
\n
Site Hours: Monday – Sunday, 8 a.m. - 8 p.m.; the hours, schedule, and targeted start date are discussed with recruiter
\n
Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 8 p.m.&nbsp;
\n
- Grow Your Career, Strengthen Communities, and Deliver Customer Care to America's Most Vulnerable.
\n
Join Maximus in Hattiesburg, MS as a Customer Service Representative (CSR) and take the first step toward a rewarding career that combines professional growth with purpose. You’ll play a vital role in helping individuals access essential healthcare services—while gaining valuable, real-world experience along the way.
\n
Whether you’re currently in school or planning to return, we offer tuition reimbursement to help you pursue your educational goals. Plus, you’ll benefit from paid training and a supportive, fast-paced environment that’s committed to your success.
\n
Pay and Benefits&nbsp;
\n
At Maximus, we believe in the power of teamwork and mutual success. Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work/life balance, ensuring you're equipped for all the moments that matter.&nbsp;
\n
<ul>
<li>&nbsp;Competitive Compensation</li>
</ul>
\n\n\n
-&nbsp;Base rate $15.00/hr. + 10% shift differential for evening shifts&nbsp;
\n
<ul>
<li>&nbsp;$500 new hire bonus and up to $2,400+ in bonus&nbsp;opportunities, including training completion, referrals and more*&nbsp;&nbsp;</li>
</ul>
\n\n\n\n- Tuition Reimbursement - Invest in your ongoing education and development&nbsp;\n\n\n- Work/Life Balance Support: Flexible scheduling options!&nbsp;\n\n\n- Comprehensive Insurance Coverage: Company paid, base employee Medical Coverage &nbsp;&nbsp;\n\n\n- Future Planning: 401k with company match &nbsp;&nbsp;\n\n\n- Paid Time Off Package: Paid accrued Sick Leave, PTO, and 11 paid holidays  &nbsp;&nbsp;\n\n\n- Maximus Wellness Support: Employee Assistance Program (EAP), Employee Wellness, and Discount Programs &nbsp;&nbsp;\n\n\n- Professional Development Opportunities: A supportive environment with career development and promotional opportunities &nbsp;&nbsp;\n\n\n- Meaningful Work with Impact: No cold calling, sales, or collection calls!&nbsp;\n\n\n 
*Eligibility requirements apply, ask your recruiter for more details&nbsp;
\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n
Essential Duties and Responsibilities:
\n
<ul>
<li> Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. &nbsp;telephone, emails, web chats, or written letters).</li>
</ul>
\n
<ul>
<li> Calls are basic and routine.</li>
</ul>
\n
<ul>
<li> Uses computerized system for tracking, information gathering, and/or troubleshooting.</li>
</ul>
\n
<ul>
<li> Provides feedback when needed, provide input on call trends, processes, procedures, and training.</li>
</ul>
\n
<ul>
<li> May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.</li>
</ul>
\n \n \n \n \n \n \n - Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses&nbsp;- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules&nbsp;\n
<ul>
<li> Utilize standard technology such as telephone, e-mail, and web browser to perform job duties&nbsp;</li>
</ul>
\n
<ul>
<li> Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing&nbsp;</li>
</ul>
\n
<ul>
<li> Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller&nbsp;</li>
</ul>
\n
<ul>
<li> Refer calls as required to CSR Lead&nbsp;</li>
</ul>
\n
<ul>
<li> Maintain up-to-date knowledge of client regulations and policies&nbsp;</li>
</ul>
\n\n
<ul>
<li> Report problems that occur via the online system so they can be addressed by the appropriate parties&nbsp;</li>
</ul>
\n \n\n \n \n \n \n \n Minimum Requirements\n \n \n \n
<ul>
<li> High School diploma or equivalent with 6 months of customer service experience.</li>
</ul>
\n
<ul>
<li> Must be able to speak and read English clearly, professionally and fluently.</li>
</ul>
\n \n \n \n \n \n ...

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