<h3>Job Description</h3>
Job Description
Reports to: 
Food &amp; Beverage Supervisor
Job Summary: 
Expo and Food Runner are responsible for supporting restaurant servers and making sure the plates are assembled correctly before leaving the kitchen and in carrying food items to designated tables. Their duties include communicating with servers to determine their needs, carrying food items from the expediting counter to the right table and helping with cleanup duties, if time allows, after the conclusion of service. While performing the duties of this position, the team member is required to have and maintain a positive demeanor and pleasant attitude towards all guests and team members.
Essential Functions:
<ul>
<li>Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.</li>
<li>Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.</li>
<li>Deliver food orders to customers rapidly and accurately.</li>
<li>Check in with customers to ensure their experience is satisfactory.</li>
<li>Relay reports of customer satisfaction to the management and relevant parties.</li>
<li>Ensure patrons have all the appropriate tableware they need to properly enjoy their food before leaving the table.</li>
<li>Handle various impromptu requests from customers.</li>
<li>Act as the contact point between Front of the House and Back of the House staff</li>
<li>Demonstrate and promote KLECH core values and MAD skills</li>
<li>Manage and maintain security of confidential information entrusted to position.</li>
<li>Attend and satisfactorily complete all required training as assigned.</li>
<li>Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.</li>
<li>The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.</li>
<li>Perform other duties as assigned.</li>
</ul>
Minimum Requirements to Qualifications: 
<ul>
<li>High School Diploma or GED, preferred.</li>
<li>Restaurant experience, preferred.</li>
<li>Guest service experience, preferred.</li>
<li>Strong communication skills in English both written and oral. Spanish or other language skills a plus.</li>
</ul>
Other Criteria:
Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.
Skills and Abilities: 
<ul>
<li>Ability to work independently with minimal supervision.</li>
<li>Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff.</li>
<li>Ability to work under pressure in a fast paced, stressful environment.</li>
<li>Ability to meet multiple deadlines and multi-task.</li>
<li>Ability to have strong critical thinking, analytical and guest service skills.</li>
<li>Must possess a positive attitude with strong organizational and leadership qualities.</li>
<li>Ability to add, subtract, multiply and divide in all units of measure.</li>
<li>Ability to define problems, collect data, establish facts and draw conclusions.</li>
<li>Ability to understand complex instructions and material.</li>
<li>Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.</li>
<li>Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.</li>
<li>Ability to maintain confidentiality.</li>
<li>Ability to follow and comply with established Casino guest service programs.</li>
</ul>
Physical Demands:
<ul>
<li>While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.</li>
<li>The team member must be able to concentrate for prolonged periods.</li>
<li>Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.</li>
<li>The team member must be able to communicate effectively in person or using telecommunications equipment.</li>
<li>The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.</li>
<li>Frequently lift and/or move up to 30 lbs.</li>
<li>Physical ability and stamina to carry heavy trays and stand for long hours.</li>
</ul>
Work Environment: 
<ul>
<li>Normal restaurant/kitchen setting and casino floor.</li>
<li>Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.</li>
<li>Extended hours and irregular shifts may be required including nights, weekends and holidays.</li>
<li>Must be able to perform under pressure and work long hours under stressful conditions.</li>
<li>May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.</li>
<li>May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple-colored lights, etc.</li>
<li>Travel may be required to perform one or more essential functions of this position.</li>
</ul>
Conditions of Employment:
<ul>
<li>Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.</li>
<li>Must be able to provide authorization to work in the United States.</li>
<li>Must be at least 18 years of age.</li>
<li>Must have access to reliable transportation to commute to and from work.</li>
<li>Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.</li>
<li>Must participate in tip reporting program. [For tipped positions only.]</li>
</ul>

F&B Azul Food Runner PT

<h3>Job Description</h3>
Job Description
JOB SUMMARY
The Retail Supervisor is responsible for overseeing the day-to-day operations of the retail shop at Saracen Resort and Casino. This role includes but is not limited to, ensuring the highest level of customer service, maintains inventory control, and supervises Retail Shop Attendants. All functions are performed within the guidelines of Saracen Casino Resort policies and procedures, ensuring a seamless and enjoyable shopping experience for all guests.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
<ul>
<li>Supervision: Directly supervise and coordinate the activities of Retail Attendants. Provide training, guidance, and support to ensure efficient operations.</li>
<li>Customer Service: Provide exceptional customer service to all patrons. Address and resolve any customer inquiries or complaints in a professional manner.</li>
<li>Sales Management: Oversee sales transactions, ensuring accuracy and efficiency. Handle cash, credit, and other payment methods following proper procedures.</li>
<li>Inventory Control: Manage inventory levels by completing weekly order forms to ensure we are at the correct stock levels, receiving, and stocking merchandise. Conduct regular inventory counts and reconcile discrepancies.</li>
<li>Merchandising: Ensure merchandise is attractively displayed and properly organized. Implement promotional displays and marketing strategies to enhance sales.</li>
<li>Security: Implement and enforce security measures to prevent theft and ensure the safety of customers and merchandise.</li>
<li>Reporting: Maintain accurate records of sales, inventory, and employee performance. Provide regular reports to the Retail Manager.</li>
<li>Compliance: Adhere to all regulatory, departmental, and company policies in an ethical manner.</li>
<li>Attendance: Meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies.</li>
<li>Outstanding example of and a credit to Saracen Casino Resort</li>
<li>Other Duties: Assist in other projects as directed. Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule </li>
</ul>
QUALIFICATIONS/REQUIREMENTS
The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily.
<ul>
<li>Must be a minimum of 21 years of age or older upon employment.</li>
<li>High school diploma or equivalent experience required.</li>
<li>Previous experience in retail/merchandising preferred. </li>
<li>Must have a professional appearance and be a team player.</li>
<li>Must present a well-groomed and professional appearance.</li>
<li>Must possess excellent communication skills.</li>
<li>Must be able to read, write, speak, and understand English. Must be able to respond to visual and oral cues.</li>
<li>Ability to resolve problems/conflicts in a diplomatic and tactful manner.</li>
<li>Must be able to be approved for and maintain a valid gaming license.</li>
<li>Must be available to work nights, weekends, and holidays as required.</li>
<li>24 hour operation; must be able to work any shift and holidays</li>
<li>Employment is contingent upon a favorable outcome of a background investigation and drug screening.</li>
</ul>
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
<ul>
<li>Must be physically mobile with reasonable accommodation and be able to maneuver to all areas of the casino.</li>
<li>Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust.</li>
<li>Must be able to lift and carry up to 50 pounds.</li>
<li>Must be able to bend, reach, kneel, twist, and grip items while working.</li>
<li>Manual dexterity and coordination to operate office equipment, including telephones and computers.</li>
<li>Ability to operate in mentally and physically stressful situations.</li>
<li>Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.</li>
</ul>
Saracen Casino Resort is an Equal Opportunity Employer.

Retail Supervisor

<h3>Job Description</h3>
Job Description
Overview
Our Commitment to Service:
We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.
 
Responsibilities
SUMMARY: 
Under the direction of the Facilities Shift Manager, the incumbent adjusts repairs, troubleshoots and maintains electrical applications on and off-site. 
ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ul>
<li>Must adhere to the Seminole Tribe's Policies and Procedures.</li>
<li>Performs all preventive maintenance on systems and maintains applicable log books.</li>
<li>Conducts walk-through inspections; lighting rounds of entire property.</li>
<li>Repairs electrical systems through out the property, including on and off-site facilities.</li>
<li>Replace light bulbs, ballasts, sockets, switches, GFI receptacles, and dimmers.</li>
<li>Understand basic electrical code as it applies to commercial facilities. </li>
<li>Records gauge / meter readings, repairs completed and time lost due to inoperative equipment.</li>
<li>Maintains technical logs and records all relevant data as appropriate.</li>
<li>Knowledge of Seminole Hard Rock Hotel &amp; Casino’s policies, procedures and schedules to insure minimal interruption to business operations and to prioritize projects appropriately.</li>
<li>Maintains tools, equipment and supplies in good, clean, operating order; monitors supplies.</li>
<li>Interfaces and coordinates with internal departments to schedule installations and repairs so as to cause minimal business interruption.</li>
<li>Maintains a clean, safe, work environment within area of responsibility.</li>
<li>Promotes positive public / employee relations at all times.</li>
<li>Performs all other related and compatible duties as assigned.</li>
<li>Knowledge of the Facilities Department Policies and Procedures</li>
</ul>
 
Qualifications
QUALIFICATIONS: 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
Must possess excellent hand / eye coordination as well as close vision. Must be able to read, understand and interpret schematics, plans, diagrams, and drawings. Ability to work flexible schedules, including nights, weekends, and holidays as required. Ability to work on a boom lift and high jack to change ceiling lights. 
EDUCATION and/or EXPERIENCE: 
 High school diploma, trade school certificate preferred as well as a minimum of three (3) to five (5) years of experience or an equivalent combination of education and / or experience. 
PHYSICAL DEMANDS: 
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk and hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and / or move up to 50 lbs, and often work in high, precarious places in moderate noise levels. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Prolonged period of walking, reaching, climbing and moving / carrying weight of up to 100 lbs. Must be able to work in high places on ladders, and work around high voltage and fiberglass insulation. 
WORK ENVIRONMENT:
 The work environment characteristics described here are representative of those as employee encounters while performing the essential functions of this job.
SYNOPSIS
Under the direction of the Facilities Shift Supervisor, the incumbent adjusts repairs, troubleshoots and maintains electrical applications on and off-site. Repairs electrical systems through out the property and on off-site facilities. Replace light bulbs, ballasts, sockets, switches, GFI receptacles and dimmers. Repairs electrical systems through out the property and on off-site facilities. Ability to work flexible schedules, including nights, weekends, and holidays as required. Ability to work on a boom lift and high jack – to change ceiling lights. 
CLOSING:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:
<ul>
<li>Credit Check</li>
<li>Criminal Background Check</li>
</ul>

ELECTRICIAN II - FT

<h3>Job Description</h3>
Job Description
Overview
Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.
HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel &amp; Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels &amp; Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit <a href="http://www.hardrock.com" target="_blank">www.hardrock.com</a> or shop.hardrock.com. 
 
Responsibilities
Assistant General Manager is the senior business leader in the Cafe supporting the General Manager for upholding all brand standards, core values, while meeting or exceeding Owners’ Objectives. The Assistant General Manager is responsible for asset management of the entire facility, the Assistant General Manager, in conjunction with the General Manager is expected to demonstrate an entrepreneurial approach to identifying and acting on opportunities and challenges to maximize the business’ full potential in the market.
<ul>
<li>Demonstrate a working financial comprehension in achieving the Cafe’s key performance metrics.</li>
<li>Work very closely with Sales to execute the Cafe Sales &amp; Marketing plan while helping to achieve year-over-year entrée count growth.</li>
<li>Serve as a mentor and coach to junior management staff in understanding the businesses financial goals.</li>
<li>Work in unison with the Cafe General Manager to communicate a clear operating direction based on a sound understanding of the business, strengths, weaknesses, and opportunities.</li>
<li>Work across all departments in supporting the team in consistent execution of all systems and processes to consistently deliver all products and services to brand standards.</li>
<li>Support the GM in building a highly functional team of management and hourly team members who share a common vision and values surrounding the overall success of the café.</li>
<li>Champion change, ensuring all local and company initiatives are implemented successfully.</li>
<li>Foster an environment of customer advocacy in which all team members put the guest first in very situation.</li>
<li>Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems. </li>
<li>Work in conjunction with the GM to be responsive and hospitable to guest feedback from all sources, including social media and email.</li>
<li>Support Cafe staffing objectives by supporting the GM in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.</li>
<li>Clearly define goals and expectations for each management and hourly team member using performance review tools and hold your people accountable for successful performance.</li>
<li>Support staff development and advancement along well-defined career paths.</li>
<li>Serve as a Learning Coach developing, implementing and executing learning and developmental programs for all individuals under his/her stewardship in order to drive continuous improvement and retention.</li>
</ul>
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
 
Qualifications
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
<ul>
<li>Minimum 10 years of experience in the hospitality industry inclusive of restaurant front line operations.</li>
<li>Bachelors Business Degree or documented entrepreneurial hospitality leadership.</li>
</ul>
SKILLS
<ul>
<li>Strong leadership and interpersonal skills – that can be factually verified by peers and prior supervisors.</li>
<li>Can illustrate consultative skills and ability to work cross-functionally.</li>
<li>Exhibits excellent verbal and written communication skills.</li>
<li>Demonstrates strong problem solving skills through ability to diagnose and develop recommended solutions.</li>
<li>Possesses the potential and aspiration to serve as a Hard Rock General Manager.</li>
</ul>
PHYSICAL DEMANDS
<ul>
<li>Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.</li>
<li>Ability to sit for extended periods of time.</li>
<li>Ability to make repeating movements of the arms, hands, and wrists.</li>
<li>Ability to express or exchange ideas verbally and perceive sound by ear.</li>
<li>Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.</li>
<li>Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.</li>
<li>Ability to turn or twist body parts in a circular motion.</li>
<li>Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. </li>
<li>Ability to travel via auto or airplane for long periods of time.</li>
</ul>

AGM - CAFE

<h3>Job Description</h3>
Job Description
Director of Marketing Location: St Jo Frontier Casino – St. Joseph, MO
At St Jo Frontier, everyone knows your game. We’re a personable and friendly company that values connection with both our customers and our employees. With exciting gaming action, enticing promotions, casual dining, and impeccable service, fun and excitement are always within reach. St Jo Frontier is a favorite of locals and visitors alike.
We are seeking a Director of Marketing to lead our property’s marketing efforts. This role manages the marketing department, develops and directs all marketing programs, and ensures both marketing and financial goals are met. The Director of Marketing creates and executes sales strategies, campaigns, media plans, promotions, and advertising initiatives that keep our property competitive and engaging.
Key Responsibilities
<ul>
<li>Develop, manage, and expand the overall marketing plan within budget.</li>
<li>Direct all marketing activities, including advertising, database marketing, promotions, and player development.</li>
<li>Collaborate with property leadership to drive best practices and foster new and repeat business.</li>
<li>Monitor competition and adjust strategies to maintain a strong market position.</li>
<li>Analyze promotion results and market research, making data-driven recommendations.</li>
<li>Oversee and develop marketing staff, including Casino Hosts.</li>
<li>Manage department policies, procedures, and compliance with internal controls.</li>
<li>Lead monthly calendars of promotions and events, securing approvals as required.</li>
<li>Prepare reports and trend analyses, offering recommendations to the General Manager and Corporate Marketing.</li>
<li>Ensure compliance with Missouri Gaming Commission regulations and all applicable laws.</li>
<li>Work weekends and holidays as needed.</li>
</ul>
Qualifications
<ul>
<li>Bachelor’s degree preferred.</li>
<li>Strong verbal and written communication skills.</li>
<li>Proven leadership in marketing management preferred.</li>
<li>Ability to obtain and maintain a Missouri Gaming License.</li>
</ul>
Why You’ll Love Working Here
<ul>
<li>Complimentary employee meals while working</li>
<li>Paid Time Off (PTO) and Paid Holidays</li>
<li>Medical, Dental, Vision, and Virtual Doctor Visits</li>
<li>401(k) with Company Match</li>
<li>Free Life Insurance</li>
<li>Optional coverages: Short- and Long-Term Disability, Additional Life Insurance, Accident Insurance, Critical Illness Insurance, Pet Insurance</li>
<li>Free Employee Assistance Plan (including counseling, legal guidance, and more)</li>
<li>Employee discounts, team celebrations, recognition awards, and more…</li>
</ul>
DISCLAIMER: This job posting is intended to describe the general nature of this position. This list is not intended to be exhaustive of all responsibilities, duties, and skills required. Employee benefits may vary by location, position, length of service, and employment status. Final candidates will be required to complete a drug test and a background check. Many positions will require a state gaming license. Affinity Gaming is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
#ZRHSJ

Director of Marketing

<h3>Job Description</h3>
Job DescriptionBlue Lake Casino &amp; Hotel POSITION DESCRIPTIONMANAGEMENT RETAINS THE RIGHT TO CHANGE JOB DESCRIPTION AS DEEMED NECESSARY Job Title: Housekeeper Department: HousekeepingReports To: Housekeeping ManagerFLSA Status: Non-ExemptPrepared By: Human Resource ManagerRevised Date: May 14, 2013Approved By: General ManagerApproved: May 14, 2013
 
Position open until filled.
 JOB SUMMARY Keeps the casino building and entry ways clean by performing housekeeping/janitorial duties as required.ESSENTIAL DUTIES AND RESPONSIBILITIES• Maintains casino cleanliness as directed by supervisor.• Maintains equipment.• Cleans ash trays, slot bases, removes empty drink containers, and wipe down slot machines.• Waxes and buffs floors.• Move chairs, vacuums, mops, and sweeps areas of the casino.• Empties garbage.• Cleans restrooms, including sinks, toilets, and floors. Replenishes supplies where needed.• Cleans windows, counters and chairs.• Works safely and efficiently, utilizing safe equipment, techniques, and products.• Is helpful and friendly with other maintenance associates and customers.• Is current on facility disaster plan and acts accordingly.• Maintains high and acceptable quality control standards for position responsibilities.• Other duties as assigned. Promotes the following within the department and among all Team Members:• Creates an atmosphere of FUN for all casino guests.• Encourages mutual respect, dignity and integrity with all Team Members, by setting positive examples at all times.• Maintains a professional departmental, company and community reputation. Blue Lake Casino &amp; Hotel requires Team Members, on a continual basis…• To provide a safe work environment for Team Members, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.• To maintain a professional departmental, company and community reputation.• To enforce performance standards, policies and procedures as they relate to the department.• To maintain a consistent, regular attendance record. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS Ability to use hand, housekeeping, and power tools. Knowledge in using cleaning solutions and repairing equipment. Experience in general maintenance and ground care preferred. A minimum of 6 months prior experience is preferred but not required. Must be a minimum of 18 years of age. EDUCATION and/or EXPERIENCE High school diploma or GED equivalent. CERTIFICATES, LICENSES, REGISTRATIONS
<ul>
<li>While employed, must maintain a valid and active Blue Lake Tribal Gaming Commission License.</li>
<li>Must complete TIPS (Training for Intervention Procedures) training for serving alcohol responsibly within three months of being employed and maintain a valid certificate while employed thereafter.</li>
</ul>
 PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The Team Member is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The Team Member must regularly lift and /or move up to 50 pounds. Specific vision abilities required by this job include close vision. WORK ENVIRONMENT The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is regularly exposed to fumes or airborne particles, such as cigarette smoke. The noise level in the work environment is usually moderate.

Housekeeper

<h3>Job Description</h3>
Job Description
Position Title: Front Desk Agent
Reports To: Front Desk Manager and Front Desk Supervisor
Supervises: N/A
Summary of Position
Assists in the Checking-in and out of the Hotel guest, taking reservations for the hotel, assisting the guest with any needs that they might have3 while staying at the resort
Key Responsibilities and Performance/Behaviors

<ul>
<li>Ability</li>
</ul>
<ul>
<li>Can explain and demonstrate Hospitality Behaviors and Performance Standards.</li>
<li>Understands where to get the information needed to complete tasks to standard.</li>
<li>Can explain and demonstrate technical skills used to complete tasks to standard.</li>
<li>Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.</li>
<li>Understands how to take ownership of problems and solve them when solutions may not be available.</li>
<li>Can explain how to request help from others when needed to complete task or goal.</li>
<li>Has complete knowledge and can tell others of IMGR&amp;C products and services.</li>
<li>Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.</li>
</ul>
<ul>
<li>Performance</li>
</ul>
<ul>
<li>Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.</li>
<li>Responds to obstacles; finds new ways to reach desired end results.</li>
<li>In absence of guidance, acts and takes charge to respond to guest or internal customer needs.</li>
<li>Responds to change by quickly applying talent and skills in a positive way to succeed.</li>
<li>Supports achievement of Quality Goal; “Do it right the first time.”</li>
<li>Acts to protect and preserve property of IMGR&amp;C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.</li>
<li>Makes suggestions to improve performance.</li>
</ul>
<ul>
<li>Behavior</li>
</ul>
<ul>
<li>Behavior meets IMGR&amp;C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).</li>
<li>Approaches all activities with enthusiasm and encourages enthusiasm from others.</li>
<li>Chooses a positive approach in all situations.</li>
<li>Respects individuality of others; continues to communicate in order to work together.</li>
<li>Speaks positively about guests, other team members and our business in all situations on and off property.</li>
<li>Treats other with respect in all situations.</li>
</ul>
<ul>
<li>Service</li>
</ul>
<ul>
<li>Serves others.</li>
<li>Identifies and can communicate needs of guests and others.</li>
<li>Takes quick action to serve others in a way that meets/exceeds their needs.</li>
<li>Identifies ways to improve individual or team’s service to others.</li>
<li>Provides service outside job responsibilities if needed to help resort succeed.</li>
<li>Takes ownership of guest problem(s) until it is solved.</li>
</ul>
<ul>
<li>Professionalism</li>
</ul>
<ul>
<li>Meets IMGR&amp;C Appearance standards.</li>
<li>Professionally supports IMGR&amp;C reputation and image in all situations, on and off property.</li>
</ul>
<ul>
<li>Attendance</li>
</ul>
<ul>
<li>Meets IMG&amp;C policy for attendance.</li>
<li>Informs supervisor of future absence as far in advance as possible.</li>
</ul>
<ul>
<li>Communication</li>
</ul>
<ul>
<li>Provides information others need to succeed, in time for them to use it.</li>
<li>Shares with next shift the information needed for them to succeed.</li>
<li>Listens to others without interruption; acts on their feedback when possible.</li>
<li>Asks questions to better understand expectations of others.</li>
<li>Reports all guest complaints and compliments to Supervisor or Manager.</li>
<li>Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&amp;C standards.</li>
</ul>
<ul>
<li>Team Work</li>
</ul>
<ul>
<li>Puts Success of team ahead of personal success.</li>
<li>Helps other team members succeed without being asked.</li>
<li>Takes action to resolve conflict between individuals.</li>
<li>Helps other departments achieve success.</li>
<li>Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.</li>
<li>Does whatever is necessary to help department and resort success.</li>
<li>Contributes ideas that support progress and success at shift, team and departmental meetings.</li>
</ul>

<ol>
<li>Essential Duties and Responsibilities include the following and are subject to change at management’s discretion:
<ul>
<li>Responsibility for checking all guest in the</li>
<li>Making Key cards for the hotel guest;</li>
<li>Knowledge of the Hotel and the surrounding area;</li>
<li>Taking reservations for future Hotel guest;</li>
<li>A working knowledge of all packages that are be offered at the hotel;</li>
<li>A working knowledge of basic computer systems;</li>
<li>Responsible for a money bank and deposit of monies taken in at the hotel;</li>
<li>Keep a clean work station at all times;</li>
<li>Performs duties at maximum speed and efficiency when needed;</li>
<li>Checks out the hotel guest;</li>
</ul>
</li>
</ol>
<ul>
<li>Adheres to all regulatory, departmental, and casino Policies and Procedures and to the Casino Internal Control Structure;</li>
<li>Performs other duties as assigned;</li>
</ul>
<ol>
<li>Supervisory Responsibilities</li>
<li>Education and/or Experience Requirements</li>
</ol>
 Meets IMGR&amp;C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
<ul>
<li>High School Diploma or GED; at least one year experience in a customer service environment, excellent communication and computer skills. Individual must have a healthy and friendly attitude towards co-workers and guest.</li>
</ul>
<ol>
<li>Physical Demands</li>
</ol>
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.
While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours.
<ol>
<li>Work Environment</li>
</ol>
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.
The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.

H6260 FRONT DESK AGENT

<h3>Job Description</h3>
Job Description
Overview
The incumbent in this position is responsible for procuring goods and services, including warehouse inventory items, direct receiving items, and special project purchases in a very fast paced work environment. Exercises buying responsibilities and judgments on the basis of the best value, considering quantity, quality, and service. This position will work closely with the Manager - Purchasing on purchasing initiatives. He/she will also work closely with the VP Food &amp; Beverage to control costs and maintain a sound purchasing system.
 
Responsibilities
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
<ul>
<li>Purchase merchandise and commodities. </li>
<li>Conducts supplier and material analysis.</li>
<li>Handles special projects research for the departments.</li>
<li>Responsible for negotiating long-term and short-term transactions with vendors.</li>
<li>Identify suppliers, select merchandise, and negotiate bills of sale for a business.</li>
<li>Coordinate activities involved in procuring goods and service information such as price availability and delivery schedule. </li>
<li>Arrange timeline to complete tasks and department assignments or projects, and meet the deadlines related to those assignments.</li>
<li>Recommend method of procurement such as make buy lease or rent. </li>
<li>Prepares purchase orders and request for quotations. </li>
<li>Establish and initiates strong interdepartmental relationships. </li>
<li>Reviews department requisitions, bids out requisitions where appropriate, determines types of procurement and vendor to be utilized. </li>
<li>Analyzes changes in product use or total consumption, or services provided, to determine effects on costs.</li>
<li>Reviews F&amp;B inventory and places orders in order to maintain par levels of inventory which best meets the users’ requirements.</li>
<li>Works with vendors to resolve discrepancies, return items, and coordinate delivery schedules in order to ensure timely delivery of quality product that meets the user department needs.</li>
<li>Must be able to communicate organizational policies, procedures, and philosophies to associates to create a strong working relationship. </li>
<li>Must establish strong professional working relationships with suppliers. </li>
<li>Adheres to all Indiana Gaming Commission Regulations and Departmental Standard Operating Procedures.</li>
</ul>
NON-ESSENTIAL JOB FUNCTIONS
<ul>
<li>Attend seminars when needed. </li>
</ul>
 
Qualifications
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
Minimum four years’ experience in purchasing. Associate degree preferred. 
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
<ul>
<li>Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery. </li>
<li>Must successfully pass background check.</li>
<li>Must successfully pass drug screening.</li>
<li>Must be twenty-one (21) years of age.</li>
<li>Prior experience in the Gaming industry strongly preferred. </li>
</ul>
KNOWLEDGE OF:
<ul>
<li>Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint.</li>
<li>Reviewing inventory stock levels and placing orders to maintain par levels.</li>
<li>Interviewing and identifying potential new vendors and suppliers in order to secure more cost-effective sources of products and services.</li>
<li>The Accounts Payable department to address differences between order pricing and receiving quantities.</li>
<li>Effective communication and negotiation skills.</li>
<li>Personal and mini-frame computer skills.</li>
</ul>
ABILITY TO:

<ul>
<li>Be flexible to work varying shifts and time schedules as needed. </li>
<li>This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.</li>
<li>Obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.</li>
<li>Use a computer keyboard and IP computer system.</li>
<li>Review and comprehend requisitions, purchase orders, reports, and other necessary documentation.</li>
<li>Communicate effectively with vendors and all levels of employees.</li>
<li>Perform data entry for extended periods of time.</li>
<li>Work with minimal supervision.</li>
<li>Effectively manage multiple priorities in a fast-paced environment and consistently meet deadlines.</li>
</ul>

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