field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

state

<h3>Job Description</h3>
Job DescriptionDescription:
At Vintage King, we don’t just sell gear—we help musicians bring their visions to life. Whether it’s resolving order issues, or helping with a complex warranty repair, or helping with a simple shipping issue, we’re all about delivering expert support with a personal touch.
 
As a Customer Service &amp; Support Representative, you’ll be the face of our Burbank facility, ensuring every visitor and caller feels welcomed and taken care of. You’ll handle front desk duties, direct inquiries, and keep things running smoothly in th store.
Beyond the desk, you’ll collaborate with our Audio Consultants to assist customers before and after sales, manage warranty and service needs, and work with our dynamic Customer Service and Support team to make sure all our customers are customers for life Your role is key to keeping our operations seamless and ensuring every client experiences the top-tier service that sets Vintage King apart.
What You’ll Do:
<ul>
<li>Be the first point of contact for customers in person and over the phone.</li>
<li>Manage front desk operations—greet visitors, answer calls, and direct inquiries.</li>
<li>Support sales and service teams with order and warranty support.</li>
<li>Work with vendors and internal teams to ensure smooth transactions.</li>
<li>Help maintain the stellar reputation of Vintage King through top-notch service.</li>
</ul>
What You’ll Bring:
<ul>
<li>Customer-centric mindset – You thrive on providing excellent customer service and building lasting relationships.</li>
<li>Strong communication skills –Whether in person, on the phone, or over email, you communicate clearly and professionally.</li>
<li>Attention to detail – You stay organized and ensure nothing slips through the cracks or gets missed.</li>
<li>Problem-solving skills – You think on your feet and find solutions to customer inquiries and challenges.</li>
<li>Passion for music and audio gear – You understand, appreciate, and have a good knowledge of the world of professional audio.</li>
<li>Team player attitude – You enjoy working collaboratively across departments to create the best possible experience for customers.</li>
<li>Experience in customer service or support – Prior experience in a similar role is a must. We are looking to add a seasoned professional to our dynamic customer support team.</li>
</ul>
 
Requirements:
 
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>Associate’s degree (A.A.) or equivalent from a two-year college or technical school; or two to five years of relevant experience and/or training; or an equivalent combination of education and experience.</li>
<li>Strong digital literacy, including proficiency with cloud-based collaboration tools, database management, and productivity software.</li>
<li>Ability to read and comprehend simple instructions, short correspondence, and memos.</li>
<li>Ability to write clear and professional correspondence.</li>
<li>Ability to effectively present information in one-on-one and small group situations to customers, clients, and team members.</li>
<li>Basic mathematical skills, including addition, subtraction, multiplication, and division with whole numbers, decimals, and percentages.</li>
<li>Familiarity with modern workplace communication tools (e.g., Microsoft Teams, Slack, Zoom) and ability to adapt to new software platforms.</li>
<li>Ability to analyze and solve problems using critical thinking and data-driven approaches.</li>
</ul>
 
Job Type: Full-time
 
Benefits:
<ul>
<li>401(k)</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>
Experience level:
<ul>
<li>2 years</li>
</ul>
Shift:
<ul>
<li>Day shift</li>
</ul>
Weekly day range:
<ul>
<li>Monday to Friday</li>
</ul>
Work setting:
<ul>
<li>In-person</li>
</ul>
Ability to commute/relocate:
<ul>
<li>Troy, MI 48084: Reliably commute or planning to relocate before starting work (Required)</li>
</ul>
Experience:
<ul>
<li>Customer service: 2 years (Preferred)</li>
</ul>
Work Location: In person

Customer Service and Support Representative

<h3>Job Description</h3>
Job Description
Summary of Position:
The Technical Sales Engineer II is a mid-level role responsible for independently handling technical sales tasks such as solution design, feasibility testing, and client demonstrations. This role requires a deeper understanding of customer needs and the ability to execute moderately complex technical projects.
Essential Functions:
<ul>
<li>Lead Deal Qualification processes for moderately complex deals to evaluate technical feasibility</li>
<li>Independently perform Feasibility Testing and validate designs for customer applications</li>
<li>Take ownership of Demo/Proof of Concept (PoC) setups and client validations</li>
<li>Provide comprehensive Presales Support, addressing a wide range of customer technical inquiries</li>
<li>Define detailed Project Scoping documents, outlining boundaries and technical requirements</li>
<li>Develop customized Solution Designs that are technically feasible and tailored to customer needs</li>
<li>Create accurate and detailed Bill of Materials (BoM) aligned with financial goals</li>
<li>Drive collaboration with internal teams to ensure Revenue and Margin Goals are met</li>
</ul>
Competencies:
<ol>
<li>Ensures Accountability</li>
<li>Tech Savvy</li>
<li>Communicates Effectively</li>
<li>Values Differences</li>
<li>Customer Focus</li>
<li>Resourcefulness</li>
<li>Drives Results</li>
<li>Plans and Prioritizes</li>
<li>Decision Quality</li>
<li>Self-Development</li>
</ol>
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine and printer. Frequently moves boxes with equipment weighing up to 25lbs across the building and/or to other offsite buildings for various project needs.
Required Education and Experience:
<ul>
<li>Bachelor’s degree in Engineering, Computer Science, or related field; advanced certifications preferred </li>
<li>2-5 years of experience </li>
</ul>
Qualifications:
<ul>
<li>Bachelor’s degree in Engineering, Computer Science, or related field; advanced certifications preferred</li>
<li>2-5 years of experience in technical sales or engineering</li>
<li>Proficiency in solution design and testing tools</li>
<li>Strong understanding of customer requirements and technical problem-solving</li>
<li>Excellent communication and interpersonal skills</li>
<li>Technical Expertise: Strong proficiency in solution design tools, technologies, and methodologies</li>
<li>Problem-Solving: Demonstrates creativity and critical thinking to solve moderately complex challenges</li>
<li>Customer Engagement: Builds relationships with customers and proactively addresses their needs</li>
<li>Time Management: Effectively manages multiple tasks and deadlines in a dynamic environment</li>
<li>Analytical Thinking: Evaluates data and technical information to make informed decisions</li>
<li>Self-Reliance: Demonstrates independence in managing responsibilities while seeking guidance when necessary</li>
</ul>
AAP/EEO Statement:
3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status or any other category that is protected by applicable law.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Technical Sales Engineer II

<h3>Job Description</h3>
Job Description
At Sunlighten, we're not just about infrared saunas, we’re on a mission to improve lives through innovative health and wellness solutions. As a global leader in infrared sauna therapy, we are expanding our Leawood, KS-based team and need a tech-savvy, customer-focused, and efficient Technical Customer Care Representative to keep Sunlighten on this incredible trajectory.
Sunlighten is on the lookout for a few Technical Customer Care Representatives who are eager to join a successful and growing Customer Care team. In this role, you will answer and respond to phone calls from Sunlighten customers regarding any questions about their sauna, diagnose issues, and find solutions. You will communicate with customers by phone, email, and online chat concerning orders and product returns. You will also walk customers through the installation and assembly of their sauna and sauna product components. After becoming an expert on Sunlighten saunas, you will use your in-depth knowledge to provide effective customer service to all customers! 
Celebrating 25 years of innovation, Sunlighten has grown from its Kansas City roots to establish a global footprint, including expansion into the UK. With the global wellness market projected to reach $7 trillion in 2026, we are proud to be part of this dynamic shift toward holistic health. As leaders in light science and longevity, we create state-of-the-art wellness solutions that help customers lead vibrant, active lifestyles. 
**We have one additional training class scheduled this year, kicking off on September 22nd, 2025**
We're mainly hiring for our Monday–Friday shift, but we do have a few spots available on our Tuesday–Saturday team as well!
Duties/Responsibilities: 
<ul>
<li>Provide timely and accurate information to incoming customer order status and product knowledge requests, assist customers with technical troubleshooting of products, and strive for one-point call resolution. </li>
<li>Process customer orders/changes/returns according to established department policies and procedures. </li>
<li>Provide timely feedback to Customer Care leadership regarding service failures or customer concerns. </li>
<li>Partner with the sales team to meet and exceed customers’ service expectations. </li>
<li>Use CRM to process and resolve customer cases in a timely and efficient manner. </li>
</ul>
<ul>
<li>Performs other duties as assigned. </li>
</ul>
Requirements
<ul>
<li>1+ year of experience in a technical troubleshooting role, such as Help Desk, website support, digital/wireless devices, and/or apps. </li>
<li>1+ year of experience working with systems such as Microsoft Office Suite, Windows, NetSuite and/or Salesforce</li>
<li>Associate's Degree</li>
<ul>
<li>High school diploma + relevant work experience will be considered</li>
</ul>
<li>Must reside in or be willing to commute to the Leawood, KS area daily</li>
<li>Strong time management skills </li>
<li>Ability to manage and process multiple tasks simultaneously </li>
<li>Strong technical abilities and problem-solving skills</li>
<li>Strong communication skills</li>
<li>Strong customer service skills </li>
</ul>
Benefits
Compensation: 
This is a full-time, hourly role and our compensation ranges from $17-19/HR, depending on shift and experience.
Benefits:
<ul>
<li>Competitive Paid Time Off Policy + Paid Holidays + Floating Holidays</li>
<li>Fully Equipped Fitness Center On-Site</li>
<li>Lunch Program featuring a James-Beard Award Winning Chef</li>
<li>Health (HSA &amp; FSA Options), Dental, and Vision Insurance</li>
<li>Life and Short-Term Disability Insurance</li>
<li>401(k) with company contributions</li>
<li>Profit Sharing</li>
<li>Life and Short-Term Disability Insurance</li>
<li>Professional Development and Tuition Reimbursement</li>
<li>Associate Discounts on Saunas, Spa Products and Day Spa Services</li>
</ul>
Sunlighten provides equal employment opportunity. Discrimination of any type will not be tolerated. Sunlighten is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

Technical Customer Care Representative - Health & Wellness

<h3>Job Description</h3>
Job DescriptionJob Title: Technical Service Representative IILocation: South San Francisco, CASummaryRespond to assignments usually involving the installation, repair or maintenance of desktop computer hardware and peripherals at depot repair facility or onsite in support of our customer. Responds to dispatched assignments usually involving the installation, repair or maintenance of desktop computer hardware and peripherals at the customer’s location. This self-motivated candidate will follow defined account or departmental policies and procedures, work on routine assignments, identify, test and repair system hardware.Essential Duties and Responsibilities
<ul>
<li>Support of PC &amp; MAC Platforms &amp; Operating Systems.</li>
<li>Responds to dispatched assignments usually involving the installation, repair or maintenance of desktop computer hardware and peripherals remotely or at the customer’s location.</li>
<li>Tech Refresh Program initiatives, including System Level Migrations, Data Migrations, Application Integration and Configuration on PC &amp; MAC systems.</li>
<li>Confers with sales, operations, purchasing and finance managers to assist development of service quality assurance processes and procedures, customer support plans, and to discuss new specifications required by customers and management.</li>
<li>Work independently on assignments and report progress to your supervising manager.</li>
<li>Coordinate, manage and predict equipment and part needs for dispatched service requests and coordinate those requests directly with the client.</li>
<li>Facilitate 100% of closures for all requests within the CRM tool on the day they are resolved or fulfilled.</li>
<li>Maintain relationship between multiple CRM tools or applications by keeping status, details, notes or any other updates consistent between multiple tools or applications utilized for Customer Request Management and Tracking purposes.</li>
<li>Manage to the details and notes utilizing multiple CRM Utilities, including but not limited to those supported by your employer or one of its customers (i.e. AIM/OPUS, Remedy, Clarify, ONYX, SIEBEL, etc).</li>
<li>Provide regular feedback consistent with the needs of the team and environment for ongoing improvements.</li>
<li>Other duties and responsibilities may be assigned.</li>
<li>Plus if they are experienced with Google Suite of Applications, Webex &amp; MDM solutions, not mandatory</li>
</ul>
Education/Experience
<ul>
<li>Customer Service and experience working directly with customers is a must.</li>
<li>Technical authorization with CompTIA and hold a current status of “A+ Authorized” is preferred.</li>
<li>Technical authorization with two or more of the following manufacturers: Apple Computer, Inc., Hewlett Packard LaserJet and DeskJet printers, IBM laptop and desktop computers, HP Computers, Toshiba America, Apple Computers is preferred.</li>
<li>Requires a sound technical background with a minimum of 3-5 years of professional experience in a Service or IT environment.</li>
<li>Able to multi-task and prioritize multiple projects.</li>
<li>Good interpersonal skills and organizational skills.</li>
<li>Must be dependable and able to meet deadlines consistently.</li>
<li>Should have the ability to work under pressure and should be flexible and able to adapt to a changing environment.</li>
<li>Troubleshooting and problem experience are helpful. </li>
<li>Excellent communication skills are a plus.</li>
<li>General knowledge of Microsoft Excel, Microsoft Word, and Microsoft Outlook is a plus.</li>
<li>5 years supporting one or more operating systems such as Mac OSX (Up to Mt. Lion), Win XP or WIN7 is mandatory.</li>
<li>Experience with Mobile Devices &amp; Operations Systems (Blackberry, IOS v. 4 or better, Android) is beneficial.</li>
</ul>

Technical Service Representative - L2

<h3>Job Description</h3>
Job DescriptionPosition: Desktop Support Specialist – L1Location: VacavilleSummary:
<ul>
<li>Respond to assignments usually involving the installation, repair or maintenance of desktop computer hardware and peripherals at depot repair facility or onsite in support of our customer. Responds to dispatched assignments usually involving the installation, repair or maintenance of desktop computer hardware and peripherals at the customer’s location. This self-motivated candidate will follow defined account or departmental policies and procedures, work on routine assignments, identify, test and repair system hardware</li>
</ul>
Essential Duties and Responsibilities:
<ul>
<li>Support of PC &amp; MAC Platforms &amp; Operating Systems.</li>
<li>Responds to dispatched assignments usually involving the installation, repair or maintenance of desktop computer hardware and peripherals remotely or at the customer’s location.</li>
<li>Tech Refresh Program initiatives, including System Level Migrations, Data Migrations, Application Integration and Configuration on PC &amp; MAC systems.</li>
<li>Confers with sales, operations, purchasing and finance managers to assist development of service quality assurance processes and procedures, customer support plans, and to discuss new specifications required by customers and management.</li>
<li>Work independently on assignments and report progress to your supervising manager.</li>
<li>Coordinate, manage and predict equipment and part needs for dispatched service requests and coordinate those requests directly with the client.</li>
<li>Facilitate 100% of closures for all requests within the CRM tool on the day they are resolved or fulfilled.</li>
<li>Maintain relationship between multiple CRM tools or applications by keeping status, details, notes or any other updates consistent between multiple tools or applications utilized for Customer Request Management and Tracking purposes.</li>
<li>Manage to the details and notes utilizing multiple CRM Utilities, including but not limited to those supported by your employer or one of its customers (i.e. AIM/OPUS, Remedy, Clarify, ONYX, SIEBEL, etc).</li>
<li>Provide regular feedback consistent with the needs of the team and environment for ongoing improvements.</li>
<li>Other duties and responsibilities may be assigned.</li>
</ul>
Education/Experience:
<ul>
<li>Customer Service and experience working directly with customers is a must.</li>
<li>Experience supporting Google Suite of Apps a big plus</li>
<li>Technical authorization with CompTIA and hold a current status of “A+ Authorized” is preferred.</li>
<li>Requires a sound technical background with a minimum of 3-5 years of professional experience in a Service or IT environment.</li>
<li>Able to multi-task and prioritize multiple projects.</li>
<li>Good interpersonal skills and organizational skills.</li>
<li>Must be dependable and able to meet deadlines consistently.</li>
<li>Should have the ability to work under pressure and should be flexible and able to adapt to a changing environment.</li>
<li>Troubleshooting and problem experience are helpful.</li>
<li>Excellent communication skills are a plus.</li>
<li>General knowledge of Microsoft Excel, Microsoft Word, and Microsoft Outlook is a plus.</li>
<li>5 years supporting one or more operating systems such as Mac OSX (Up to Mt. Lion), Win XP or WIN7 is mandatory.</li>
</ul>

Technical Service Representative II

<h3>Job Description</h3>
Job Description
BLUBERI VALUES: 
<ul>
<li>We Are the New School</li>
<li>Clarity and Transparency</li>
<li>Find It, Fix It, Own It</li>
<li>Standard Operating Success</li>
<li>Easiest Company to do Business With</li>
<li>It’s A Team Sport</li>
<li>Celebrate Wins, But Never Be Satisfied</li>
</ul>
About the Company: 
Welcome to Bluberi, where we’re putting the FUN in gaming! Driven by innovation and a dash of disruption, our team are masterminds of developing highly original software and technology solutions that spice up the gaming scene. Bluberi is rapidly expanding and offers 5 offices throughout North America - headquarters in Las Vegas, NV, and design studios located in Reno, NV: Drummondville, QC, Moncton, NB and our newest studio in Austin, TX. We bring over 30 years’ industry experience and we’re committed to delivering standout casino gaming experiences to players and operators alike. Our creative innovators are on a mission to shake things up with fun-driven products. At Bluberi, we dare to be bold, proud of our creativity, enjoy being disruptors and are always ready to add a little extra imagination with a twist into everything we do.
About the Team: 
At Bluberi, we focus on one thing: bringing the wonderful world of gaming to life. Driven by passion and supported by our dedication to new ways of thinking, we develop original gaming experiences that demand attention. Inspired by our players and love of gaming, we aim to entertain by incorporating interactive technology and electrifying imagery. 
Summary:
Under the supervision of the technical services manager, the incident management technician is to offer excellent customer service based on established guidelines and Level One support to our clients. This includes taking incoming calls, managing incoming emails, and providing first response diagnostics.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Essential Duties and Responsibilities include but are not limited to the following: 
<ul>
<li>Provide Level One support to the clients.
<ul>
<li>Receive requests and preliminary diagnostic information from the client properly logging the details into the ticket management system.</li>
<li>Validate that all communications are properly and documented.</li>
<li>Apply known solutions to resolve the problem.</li>
<li>Submit and track part replacements and track.</li>
<li>Escalate the problem to the Problem management technicians (Level 2) when necessary.</li>
<li>Follow up with the client.</li>
</ul>
</li>
<li>Manage customer service delivery through ticketing system.
<ul>
<li>Timely follow up internally and externally to obtain resolution</li>
</ul>
</li>
<li>Preparation, installation and configuration of both hardware and software components according to specifications</li>
<li>Deployment and go live of the server system (Both Hardware and Software)</li>
<li>Conduct system monitoring.</li>
<li>Complete the parts request and returned merchandise procedures (RMA)</li>
<li>Comply with any regulatory protocol related to the industry.</li>
<li>Continued development of skills (Software, hardware, and procedures).</li>
<li>Ensure that the service level agreements (SLA) are being met.</li>
<li>Management of the technical support email inbox.</li>
<li>Assist field services technicians.</li>
<li>Other responsibilities as assigned by the manager.</li>
</ul>
REQUIRED SKILLS AND EXPERIENCE:
<ul>
<li>Able to speak and write fluently in English.</li>
<li>Available to work on rotating shifts and cover on-call.</li>
<li>Be available to travel outside Canada for periods up to a week.
<ul>
<li>Have a valid passport, valid driver license, be 21 years of age.</li>
</ul>
</li>
<li>Be able to obtain gaming licenses:
<ul>
<li>Pass a background security check.</li>
<li>Provide personal and financial information and fill required regulatory documents.</li>
</ul>
</li>
<li>Working knowledge of:
<ul>
<li>MS server operating systems (Windows servers 2008R2, 2016, 2019)</li>
<li>Active Directory, DNS, DHCP</li>
<li>Backup solutions (Backup Exec, ESET, Veeam)</li>
<li>Networking (logical and physical)</li>
</ul>
</li>
<li>Working knowledge of:
<ul>
<li>Server hardware (HP ProLiant family)</li>
<li>Network hardware (router, switches)</li>
</ul>
</li>
<li>Nice to have:
<ul>
<li>Experience with Microsoft licensing (Open, Select, SPLA, etc.)</li>
<li>Experience with SQL queries.</li>
<li>Experience with production (live) environments.</li>
<li>Experience within a customer service-oriented call/service center.</li>
<li>Experience in the casino industry.</li>
</ul>
</li>
</ul>
SCHEDULE
The schedule is 40 hours per week and is on rotating work shifts:
Days
8:00am to 5:00pm (Monday to Friday)
Evenings
4:00pm to 12:00am (Monday to Friday) – From home
On-Call
12:00am to 8:00am (Monday to Friday) + Weekends
LUNCH
The rules for lunch hours are as follows depending on the current work shift:
Days
Duration of 1 hour and must be taken at either 11:30am or 12:30pm depending on the availability of the other scheduled technicians
Evenings
Duration of 30 minutes paid by the company. Must be taken after 5:00pm
On-Call
Not applicable
PHYSICAL DEMANDS:
<ul>
<li>Sitting for extended periods of time. Most work is done at a desk or workstation.</li>
<li>Frequent use of a computer and/or phone.</li>
</ul>
Employment at Will
Employment at Bluberi is on an at-will basis unless otherwise stated in a written individual employment agreement signed by Bluberi’s CEO. This means you and/or Bluberi have the right to terminate employment at any time for any reason with or without cause or notice, as applicable to federal or state law. 
Nothing in this guide creates or is intended to create an employment agreement, express or implied. Nothing contained in this, or any other document provided to you is intended to be, nor should it be, construed as a contract that employment or any benefit will be continued for any period of time. In addition, no company representative is authorized to modify this policy for any individual or to enter into any agreement, oral or written, that changes the at-will relationship. 
Immigration Law Compliance
Bluberi is committed to full compliance with the federal immigration laws. These laws require all individuals to complete an employment eligibility verification procedure when hired. All new Team members are required to electronically complete and sign an I-9 form and furnish original documentation for proof of identity and proof of eligibility to work in the United States within (3) business days of their first day of employment. Changes in immigration status must be reported to HR as soon as they occur. 
Equal Employment Opportunity Employer
Bluberi is an equal employment opportunity employer. Our policy is to select, place, train and promote the best qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all of our employees in compliance with applicable local, state and federal laws and without regard to non-work related factors such as sex, color, race, ancestry, religion, national origin, age, disability unrelated to the ability to perform the essential functions of the job, veteran status, sexual orientation, citizenship status, or other protected group status. This equal employment opportunity policy applies to all Bluberi activities, including, but not limited to, recruiting, hiring, training, transfers, promotions, wages, and benefits. Creativity, innovation, imagination and curiosity are naturally inclusive. Bluberi values and respects all teammates and knows diversity makes us better and helps us achieve our goals. 
Americans with Disabilities Act (ADA) and Reasonable Accommodation
Bluberi is committed to the fair and equal employment of individuals with disabilities under the ADA. It is Bluberi’s policy to provide reasonable accommodation to qualified individuals with disabilities unless the accommodation imposes an undue hardship on the company. Bluberi prohibits any harassment of, or discriminatory treatment of, employees or applicants based on a disability or because an employee has requested reasonable accommodation. 
In accordance with the ADA, reasonable accommodations will be provided to qualified individuals with disabilities to enable them to perform the essential functions of their jobs or to enjoy the equal benefits and privileges of employment. A Bluberi employee or applicant with a disability may request an accommodation from the HR department and should specify what accommodation is needed to perform the job and submit supporting documentation explaining the basis for the requested accommodation, to the extent permitted and in accordance with applicable law. The company then will review and analyze the request, including engaging in an interactive process with the Bluberi employee or applicant, to identify if such accommodation can be provided, or if any other possible accommodations are appropriate. If requested, the individual is responsible for providing medical documentation regarding the disability and possible accommodation. All information obtained concerning the medical condition or history of an applicant or Bluberi will be treated as confidential information, maintained in separate medical files, and disclosed only as permitted by law. 
It is the policy of Bluberi to prohibit harassment or discrimination based on disability or because an individual has requested reasonable accommodation. Bluberi prohibits retaliation against individuals for exercising their rights under the ADA or other applicable civil rights laws. Team members should use the procedures described in the Anti-Harassment/Non-Discrimination Policy to report any harassment, discrimination, or retaliation they have experienced or witnessed. 
Employment Classification
To determine eligibility for benefits and overtime status and to ensure compliance with federal and state laws and regulations, Bluberi uses the following classifications. Employment classifications are based on the guidelines of the Fair Labor Standards Act (FLSA) and, as circumstances dictate, Bluberi may review or change employment classifications at any time. 
Exempt: Exempt Team members are paid on a salary basis and are not eligible to receive overtime pay. 
Non-exempt: Non-exempt Team members are paid on an hourly basis and are eligible to receive overtime pay for overtime hours worked. 
Regular, full time: Team members who are not in a temporary status and work a minimum of 30 hours weekly and maintain continuous employment status. These Team members are eligible for the full-time benefits package and are subject to the terms, conditions, and limitations of each benefits program. 
Regular, part time: Team members who are not in a temporary status and who are regularly scheduled to work less than 30 hours weekly, but at least 20 hours weekly, and who maintain continuous employment status. Part-time Team members are eligible for some of the benefits offered by the company and are subject to the terms, conditions, and limitations of each benefits program. 
Temporary, full-time: Individuals who are hired as interim workers to temporarily supplement the workforce or to assist in the completion of a specific project and who are temporarily scheduled to work the company’s full-time schedule for a limited duration. Employment beyond any initial stated period does not imply a change in employment status. 
Temporary, part-time: Individuals who are hired as interim workers to temporarily supplement the workforce or to assist in the completion of a specific project and who are temporarily scheduled to work less than 30 hours weekly for a limited duration. Employment beyond any initial stated period does not imply a change in employment status. 
Diversity, Equity and Inclusion Policy
Bluberi is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. 
Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that team members invest in their work represents a significant part of not only our culture, but our reputation and company’s achievement as well. 
We embrace and encourage our differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make us unique.

Technical Specialist I

<h3>Job Description</h3>
Job Description
Purpose: Quadax’s Application Support Representatives provide tier-2 technical support to client &amp; internal end-users of the RCS division’s revenue cycle applications (e.g., HARP, PAS, etc.), managing within the ServiceNow incident management platform. Representatives perform proactive monitoring of key automated processes, further administering key application configurations/setups in support of new client implementations and customary management of existing. Representatives will regularly collaborate with various internal teams, including tier-1 support representative, Client Engagement and Application Development.
Key Responsibilities:
<ul>
<li>Perform tasks associated with administration of client application databases including builds and maintenance</li>
<li>Liaison between Systems Development and Clients/Client Services</li>
<li>Apply application parameter and master file updates as requested by Client Service Representatives</li>
<li>Complete Mass Processing requests</li>
<li>Follow and maintain application administration process instructions</li>
<li>Create and maintain user setup forms/templates for application parameter and master files</li>
<li>Perform tasks associated with RCS Support Center</li>
<li>User setup, registration approval and troubleshooting</li>
<li>Patient website and online credit card processing setup and support</li>
<li>Product and Applications break-fix triage, troubleshooting, and resolution communication</li>
<li>Applications Training</li>
<li>Electronic data interface file/insurance claim monitoring</li>
<li>Research remittance loading errors and unverified remits to determine corrective action requirements</li>
<li>Assistance with reporting requests</li>
<li>Perform SQL server queries for capturing data that is used for reporting and mass processing</li>
<li>Testing for HARP, PAS, Help Desk, Secure Portal, credit card payment portal/gateway updates</li>
<li>Implementation and support of Print and Mail services</li>
<li>Customer support of Decision Intelligence services/applications</li>
<li>Support and troubleshooting of various electronic eligibility/insurance discovery services and API’s</li>
<li>Advisor to Account Executives and Project Managers in need of information pertaining to database/software functionality</li>
<li>Manage Unclaimed Funds and Annual Purge processing for active clients.</li>
</ul>
Education/Experience:
<ul>
<li>Associate or bachelor’s degree in healthcare or business information technology/management or equivalent experience</li>
<li>Understanding of software applications and related database structure, file systems and administrative concepts</li>
<li>Detail-oriented with strong organizational and multi-tasking skills</li>
<li>Knowledge of medical billing and experience with medical billing software preferred</li>
<li>Strong interpersonal and communication skills</li>
<li>Experience in customer service and/or software support</li>
<li>Proficient in Microsoft Office applications</li>
<li>Knowledge of medical billing and/or experience with medical billing software preferred</li>
</ul>

RCS Application Support Representative

<h3>Job Description</h3>
Job Description
Why DH Pace?
DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2024 company-wide sales over $1 billion. 
Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Values are never situational or circumstantial, they are always and forever. Our core values are R.I.S.E. Respect, Integrity, Service, and Excellence.
DH Pace Company, Inc., is seeking to hire an Inside Sales Representative to join our team in Charlotte, NC! The Inside Sales Representative should have strong customer service skills and will support sales through calling existing and potential commercial customers. If you have a knack for sales and numbers and are detail-oriented, please apply!
JOB RESPONSIBILITIES:
<ul>
<li>Communicate with customers to develop sales opportunities and/or solve problems; consultative sales.</li>
<li>Works directly with management and service technicians.</li>
<li>Estimates, details, and submits final proposals to customers.</li>
<li>Maintains and updates Customer Relationship Management System (CRM) daily.</li>
<li>Responsible for achieving sales objectives.</li>
<li>Performs other related duties and responsibilities as assigned by Manager.</li>
</ul>
JOB REQUIREMENTS: 
<ul>
<li>Possess an ability for technical applications and mechanical systems</li>
<li>Must be detail-oriented and good with numbers</li>
<li>Experience with blue prints/plans and specs (preferred)</li>
<li>Must have an outgoing personality and a natural affinity for taking care of customers</li>
<li>References must be able to tell us that you have an outstanding work ethic, are highly reliable, self-motivated and goal oriented with a drive to be successful</li>
<li>Must have good time management skills, be organized and have the ability to multi-task</li>
</ul>
Our benefit offerings include:
<ul>
<li>Medical, dental, and vision options: Available on the 1st day of the month following your start date!</li>
<li>Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!</li>
<li>Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day</li>
<li>Floating Holidays: Up to 2 floating holidays per year</li>
<li>Competitive compensation: Including annual performance evaluations!</li>
<li>401k retirement plan: Including an employer match!</li>
<li>Company paid: Life insurance, short-term disability, &amp; long-term disability</li>
<li>and more!</li>
</ul>
Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.
DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Admin Support/Inside Sales Representative

<h3>Job Description</h3>
Job DescriptionCompany Description 
Axxys Technologies, Inc. (<a href="http://www.axxys.com" target="_blank">www.axxys.com</a>) is a provider of managed IT services, consulting and voice solutions for businesses across the Dallas Fort Worth Metroplex. For more than 25 years, Axxys has delivered the region’s best service and support for network design, security, monitoring, virtualization, unified communications, remote access, backup/disaster recovery solutions, as well as public/private or hybrid cloud. Axxys is a CompTIA accredited business and carries the CompTIA Security Trustmark and holds premiere or partner certifications with&nbsp; Microsoft, Watchguard, Cisco, Apple, HPE, and many more industry leading manufacturers. &nbsp;
Job Description 
The Technical Account Manager (TAM) works closely with Axxys managed services clients and Axxys sales staff in a consulting and planning capacity. The TAM must integrate technical service objectives with the client organizations through communication, planning, consulting, and execution of technical services. Services delivered must include managed services objectives (MSO) as well as regular communications and standard technical services according to service agreements and client initiatives. The TAM will also coordinate efforts for providing excellent services among internal team members responsible for solutions sales, service operations, service delivery, and management reporting.
The Technical Account Manager and Account Executive (AE) should work in a collaborative manner to provide the best possible service delivery and solutions delivery to clients. The AE or TAM may discover opportunities for clients, and should work diligently to ensure cooperation in delivering information to the client.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Establish and implement baseline communications expectations and objectives with clients. This includes but is not limited to frequency of business reviews and consultative planning sessions with key team members. This will also include working with Axxys management team in determining of higher level vCIO services are applied to client services agreement.
Establish and implement schedule for managed services objectives and delivery of documents and communications of completed deliverables. MSOs include annual services such as budgeting and forecasting, quarterly or semi-annual deliverables such as security reviews, documentation updates, and monthly deliverables such as monthly health checkups. For complete listing of MSOs refer to internal documentation regarding objectives and best practices/standards, or consult with Vice President of Technical Operations.
Complete monthly service ticket analysis regarding service requests and completed orders. This review should include a follow up communications to the managed client and Vice President of Technical Operations regarding any trends that impact the efficiency of the technology solutions utilized by the client as well as an analysis and identification of opportunities for improvement through project services or training of employees and partners. This analysis may result in the identification of opportunities for projects, services, and/or product sales that should be communicated to Axxys sales team.
Work with Operations team to evaluate service requests and tickets submitted by clients, and evaluate time, expenses, and KPIs defined by management team.
Conduct regular business reviews with a Vice President, Account Manager, and the client to review completed MSOs and discuss information technology strategies and plans.
Provide annual service forecast for managed client to management team for the purposes of pipelining activities with management team. This is not a budgetary item but rather an overview of what is expected to occur with the client over the next annual cycle in relationship to the client’s business and technology goals.
Ensure that system documentation, procedural documentation, and end-user documentation is up to date in order to improve and assist in services provided by technical services team.
Managed Services Objectives are categorized as either strategical or tactical and may be delegated according to their category. Strategical tasks must be completed by the Technical Account Manager, whereas Tactical may be delegated to the team. If task is delegated, the TAM is still responsible for reviewing the material upon completion.
Strategical Items include: IT Recovery Guide, Business IT Analysis, Business Reviews
Tactical Items include: AD Review, Password Change Review, Security Review, Monthly Health Checkups, Restore and Virtualization Testing, Labeling and Documentation
*This list is not intended to be a comprehensive list, please review complete Managed Services Objectives if necessary
Act in the capacity of a virtual CIO (vCIO) for clients who have engaged Axxys Technologies for managed services that include this offering/service. This designation may include various client specific adjustments to deliverables to meet specific client needs.
Provide mentoring and guidance to technical services team at Axxys and provide service delivery leadership relating to client solutions. Work with Vice President of Technical Operations by reporting technical service team knowledge and skillset requirements to meet client needs.
Work with peer Technical Account Managers and Vice President of Technical Operations to build and maintain a set of best practice standards that are targeted for all clients. This includes striving to conform technology solutions to best practices that are standardized as much as possible across all managed clients.
Regularly review client effective rates measuring efficient performance of technical services team versus client agreement to ensure mutually beneficial relationship between Axxys and the client.
Provide project management duties following Axxys procedure for projects. This requires that the TAM not provide a major execution role of project tasks in same project that is being managed. The focus of project management activities should include Gantt chart and scoping of projects, management of resources/schedules/budgets for project, and change order management for project. Communications are critical during project management as well.
Provide feedback to NOC services team to ensure that proper system management and alerting is being accomplished according to Axxys best practices and standards as described above.
A core value of Axxys Technologies is the focus on personal growth and professional growth, as such the Technical Account Manager requires a constant and consistent growth of high level technical knowledge as well as strategical skills development. This may require the TAM to study materials less often associated with technical services such as business journals, solution whitepapers, and so forth as opposed to the traditional technical certifications and study material.
Adhere to all standards and guidelines developed by the management team of Axxys technologies as well as the employee handbook.
SUPERVISORY RESPONSIBILITIES
The TAM is responsible for mentoring and providing guidelines/objectives for team members in relation to service delivery for managed clients. In addition, the TAM must ensure current and accurate documentation and presentations to the team regarding managed clients.
QUALIFICATIONS 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Bachelor's degree (B. A.) from four-year college or university; or one to two year’s related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
MATHEMATICAL SKILLS
Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.
REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
CERTIFICATES, LICENSES, REGISTRATIONS
Must hold one major industry certification from Microsoft, Cisco, ISC2, ISACA, or any other approved manufacturer.
Qualifications 
Technical certification or degree preferred
 Additional Information 
Department:&nbsp;Service and Support&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Reports to:&nbsp;Vice President
Information submitted will be kept confidential according to EEO guidelines.

Technical Account Manager

<h3>Job Description</h3>
As a technical director, you will work under the guidance of the production manager and the chair of production design to ensure the safe, accurate, and effective execution of scenic designs created for projects within the SCAD School of Film and Acting (SFLM). Productions include live theater and events, as well as film and television recordings. You will oversee the scene, costume, prop, paint, and lighting shops, and lead staff, including an assistant technical director, scenic charge, costume shop manager, painters, carpenters, and scene technicians. Your responsibilities will encompass staff management for set builds, load-ins, notes calls, and strikes to ensure the highest quality completion, while also promoting interdepartmental collaboration to realize production visions. You will facilitate effective communication with designers, develop technical solutions for the safety, function, and structure of scenic elements, and provide on-set construction support for various teams. Additionally, you will prepare detailed scenic materials and labor estimates for each production and produce construction drawings based on the design plans.
 
In this role, you will recruit and hire carpenters to supplement crews and act as the primary on-call emergency technician to ensure prompt resolution of show-related incidents. Production-related responsibilities also include the organization of weekly meetings in collaboration with the production coordinator during rehearsals, load-ins, technical rehearsals, and strikes. You will support design needs, such as scenic, costume, and other artifacts for admission events. Responsibilities encompass collaborating with department leaders on seasonal budgets, building schedules, and scenic design deadlines; managing scenic budgets; and purchasing materials and equipment.
 
Additionally, you will collaborate with the shop manager to ensure the safe operation of shop tools and equipment, office storage areas, and vehicles. You will also work together to verify that all SFLM projects comply with OSHA and SCAD safety policies and procedures to maintain a safe environment in all shops, studios, and theaters for students, faculty, and staff. Responsibilities include oversight of lighting, sound, and communications equipment, building maintenance, and the development of tool and equipment maintenance schedules. Management of all inventories and showing package information is also part of this role. Other duties may be assigned at any time.
 
The ideal candidate is passionate about supporting student learning, committed to SCAD’s mission of excellence, and eager to collaborate. This individual pays close attention to detail and is accountable, possessing excellent communication, adaptability, and multitasking skills. They demonstrate a strong understanding of shop and theater safety, PPE usage, and how the various elements of design and production intersect to influence the entire production process. They also maintain a tone of respect and optimism in a fast-paced, deadline-driven environment.
 
Minimum qualifications: 
<ul>
<li>Bachelor’s degree in technical theater, production, or a related field</li>
<li>At least five years of relevant industry experience or training in a scene shop</li>
<li>Familiar with Microsoft Office Suite and Adobe Creative Suite</li>
<li>Knowledge of stage machinery (e.g., automation, motorized scenery, and pneumatics) tools, techniques, materials, and safe working procedures in scenic construction, theatrical rigging, and scenic art</li>
<li>Ability to understand and create informative, well-organized working drawings using CAD software (e.g., AutoCAD, Rhinoceros, or Vectorworks), lighting software (e.g., Qlab), and digital rendering software (e.g., VRay or KeyShot)</li>
</ul>
 
Preferred qualifications: 
<ul>
<li>Familiar with laser cutting equipment, CNC router programming, and 3D printing</li>
</ul>
 
Certificates, licenses, and registrations: 
<ul>
<li>Valid Class “C” Georgia driving license or ability to obtain one</li>
</ul>
 
Travel required:
<ul>
<li>Less than 10%</li>
</ul>
 
Work hours: The university work week is Sunday through Saturday. Most offices are open Monday through Friday 8:30 a.m. to 5:30 p.m. To accommodate business needs, employees may be assigned to other workdays and/or hours, including weekends and evenings. 
 
ADA tag: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and/or meet the minimum qualifications.

20,691 technical support representative Jobs