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<h3>Job Description</h3>
Job Description
 Department: Client Services
Reports To: Vice President, Customer Operations
Location: McKinney, Texas – Columbia, South Carolina – Plano, Texas. Hybrid work schedule.
Benefits:
<ul>
<li>Medical, Dental and Vision insurance</li>
<li>4 weeks paid time off (PTO)</li>
<li>9 paid Holidays</li>
<li>401k (with match)- Basic Life - Long Term Disability (LTD)</li>
</ul>
Client Services Manager Job Summary:
The Manager of Client Services is responsible for leading, developing, and empowering the Client Service team by ensuring they receive proper training, resources, and support to perform their day-to-day responsibilities. This role is dedicated to maintaining a high standard of customer service, ensuring that all clients receive timely and professional support.
As the primary point of contact for client escalations, the manager will take a proactive approach to issue resolution while upholding Selerix standards. They will also modify processes as needed to meet evolving customer needs, fostering a customer-centric culture within the department. This position requires strong leadership, problem solving skills, and a commitment to continuous improvement to enhance both team performance and client satisfaction.
Client Services Manager Key Responsibilities:
<ul>
<li>Effectively manages employees handling various stages of the Selerix end-to-end solution.</li>
<li>Ensures successful implementation of benefits enrollment, payroll integration and carrier transmission.</li>
<li>Ensures requirements gathering for Selerix benefit administration platform is conducted timely and accurately.</li>
<li>Ensures that the relationship between the Client and the Client Advocate Team is intact.</li>
<li>Ensures timelines are met prior to giving the client the go-live status.</li>
<li>May communicate directly with clients about new features and functionality.</li>
<li>Consistently maintains security and confidentiality of all client data per Selerix company policy and HIPAA requirements.</li>
<li>May aid in the negotiation of additional product offerings.</li>
<li>Prioritize tasks for Client Services team.</li>
<li>Conducts and participates in staff meetings, conference calls, and other meetings, as needed.</li>
<li>Performs other duties as required.</li>
</ul>
Client Services Manager Qualifications:
<ul>
<li>Bachelor’s degree in Business Administration, Communications, Management or related field.</li>
<li>5+ years’ experience in management; health benefits knowledge required; software, technical programs experience; JavaScript experience a plus.</li>
<li>Strong written and verbal communication skills.</li>
<li>Advanced Microsoft Office Skills.</li>
<li>Proven organizational and time management skills.</li>
<li>Proven ability to prioritize.</li>
<li>Strong consultative skills.</li>
<li>Must be eligible for US employment.</li>
</ul>
We are proud to be an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Client Services Manager

<h3>Job Description</h3>
Job Description
Be sure to complete online application in order to be considered for an interview go to our website:&nbsp; <a href="http://www.sovereigncs.com" target="_blank">www.sovereigncs.com</a> and click on Careers and Apply today.&nbsp; &nbsp; &nbsp;&nbsp;<a href="https://careers.sovereigncs.com/apply-now/" target="_blank">https://careers.sovereigncs.com/apply-now/</a>
Please read the entire experience required for this position. 
This position will range from Wilkes Barre and NEPA area of up to 1 hour in distance and traveling. Must travel daily. Company car provided.
<ul>
<li>Full time opening for experienced person with previous supervisor and working knowledge within the housekeeping, facility cleaning and/or floor care and janitorial staff.</li>
<li>We will except no less than 2-3 years current management experience and supervising a team minimum 10 -15 staff members. This is required. </li>
<li>Knowledge in operations, customer scope of work at site, and scheduling staff with short notice. </li>
</ul>
Positions requires late morning into early evening hours. Normally 10a -7pm range. Mon-Fri with some occasional weekends, with notice. Dicipline and counsel ability will be required. Must communicate and understand staff expectations and concerns. Quick response time and ability to make sound judgements.
Must be able to work with staff, train and also provide excellent customer service relationships.
Survey and coordinate cleaning staff at multiple locations and work in very fast pace settings.
Various other duties, including excellent communication and computer skills set. Pleasant attitude, professional presentation and willing to work side by side if needed with cleaning staff and be a mentor with a positive action. Ability to understand inventory control of items, safety training, and communication with customers in an effective business manner. Security Clearances are required with background verficaition.
Company car after 1 month and gas card. Valid license and ability to meet all pre hire background requirements.
Sovereign is a long lasting company with over 20 years experience and combined manager experience of 100 years.
Company cell phone and Ipad provided. Apply only at our website for review.&nbsp;
EOE and Drug Free Workplace
Company DescriptionSovereign is a leader in the facility cleaning industry. We provide the best service and ensure we have quality candidates to meet our customer's needs. 
<h3>Company Description</h3>
Sovereign is a leader in the facility cleaning industry. We provide the best service and ensure we have quality candidates to meet our customer's needs.

<h3>Job Description</h3>
Job Description
Reports To:&nbsp;Director of Operations
Purpose and Scope: To ensure an efficient approach to daily contact center operations, and to provide direction and guidance to subordinate employees.
Essential Functions:&nbsp;
<ul>
<li>Ensures understanding of client service standards.</li>
<li>Creates and maintains an atmosphere conducive to service expectations.</li>
<li>Intervenes in escalated client situations.</li>
<li>Ensures compliance with applicable procedures, statutes, laws and codes.</li>
<li>Mentors team members to identify opportunities for improvement and related remedial measures.</li>
<li>Monitors contact center performance to ensure a pro-active approach to accuracy, service and efficiency.</li>
<li>Participates in the selection, development and appraisal of team members.</li>
<li>Sets expectations for behavior and performance.</li>
<li>Provides coaching, feedback and documentation as appropriate.</li>
<li>Communicate organizational information to team members and meets regularly with Director.</li>
<li>Demonstrates support for organizational initiatives.</li>
</ul>
Qualifications and Experience:&nbsp;
<ul>
<li>Bachelor’s degree with course work emphasis in Business Administration, Management, Public Administration or closely related field; supplemented by three years progressively responsible supervisory experience that provides broad knowledge of management functions, with demonstrated communication skills; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain valid state of Florida driver’s license.</li>
</ul>
Critical Competencies for Success:
Leadership
<ul>
<li>Is mission/vision focused.</li>
<li>Maintains focus on results and goals.</li>
<li>Manages change.</li>
<li>Builds consensus.</li>
</ul>
Relationship Management
<ul>
<li>Values and models teamwork.</li>
<li>Committed to the highest standards of customer service and business ethics.</li>
<li>Fosters trusting relationships with internal and external clients.</li>
</ul>
Effective Communication
<ul>
<li>Demonstrates strong written and verbal communication skills.</li>
<li>Practices active listening.</li>
<li>Provides actionable, diplomatic feedback to team members.</li>
<li>Willingly shares knowledge to ensure growth and development of team members.</li>
<li>Facilitates team meetings.</li>
</ul>
Business Acumen
<ul>
<li>Coordinates business operations for contact center.</li>
<li>Monitors key business indicators and adjusts, as necessary.</li>
<li>Gathers data to make reasoned, responsible decisions using critical thinking.</li>
</ul>
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LUGt6NmQl0

<h3>Job Description</h3>
Job DescriptionAbout Genomind:
Genomind is a leading provider of individualized precision medication management using Pharmacogenetic (PGx) testing and GenMedPro, our proprietary software. Our lab test and precision medicine software turn patient genetic data into actionable treatment insights that help providers and patients narrow down medication choices and personalize dosing to achieve better outcomes. We have successfully treated over 500,000 patients.
Location/Territory: Remote
Job Summary: The Client Services Manager (CSM) plays an important role in the continued growth of Genomind. Ideal applicants will be skilled in developing and maintaining strong client relationships, offering a high level of service and support to existing customers, combined with an understanding of the diagnostic laboratory testing industry. Candidates should excel and thrive while working in a fast-paced, entrepreneurial team environment. 
The CSM will be responsible for the development of strategic partnerships through high-level consultative relationship-building with clinicians, hospitals, and healthcare institutions. CSMs are required to maintain client satisfaction and demonstrate retention efforts through effectively collaborating with the sales team to client support activities, coordinating implementations, managing account profitability, identifying root causes, and assisting with driving practical and creative solutions. CSMs will partner closely with the sales team to grow the account base by providing customer and sales support at on-site and virtual meetings, in-service optimization, as well as participation in regional and national industry conferences. CSMs are expected to foster and support departmental goals with Marketing, Operations, and Clinical Support, in addition to all key lab/vendor relationships.
Essential Duties and Accountabilities:
<ul>
<li>Develop and execute account management strategies and formulate new, mutually beneficial initiatives to address the evolving demands of the market in support of Genomind’s growth strategies. </li>
<li>Gain a detailed operational knowledge of regional/assigned customers and be adept at helping those customers integrate efficiently with all Genomind policies and operational procedures. </li>
<li>Identify targets and develop up-sell and expansion sales opportunities that enhance Genomind performance indicators.</li>
<li>Maintains accurate pipeline in Salesforce CRM. </li>
<li>Achievement of monthly KPIs as outlined by Genomind Management </li>
<li>Work closely with Genomind’s sales, customer service, operations, billing, and clinical operations teams to identify process improvement opportunities consistent with company objectives. </li>
<li>Service current customers by providing technical and clinical/science support regarding tests, patient reports, science, research studies, and all Genomind offerings. Closely aligned with all internal departments for excellent internal/external communication. </li>
<li>Works with marketing in the delivery of sales and advertising programs to promote Genomind’s product advantages to customers and the marketplace. </li>
<li>Employs strong project management skills by prioritizing and leading multiple tasks concurrently. </li>
</ul>
Education: Bachelor’s Degree Required, Nursing Degree Preferred
Experience: 
<ul>
<li>At least 2 years of field-based account management experience where the primary focus of the role was to maintain existing business through face to face and virtual interactions and/or 1-2 years of B2B field-based sales experience </li>
<li>Experience in healthcare industry</li>
</ul>
Competencies Needed: 
<ul>
<li>Knowledge of diagnostic, laboratory, medical device, or healthcare industry; experience in physician practice management and/or pharmacogenomics a plus. </li>
<li>Significant experience in building and maintaining strategic relationships with customers.</li>
<li>Excellent interpersonal and presentation skills are essential; proficient written communication is critical. </li>
<li>Proven multi-tasking and project planning skills; the capacity to work in a fast-paced environment, as well as the ability to contribute creative yet practical solutions to problems. </li>
<li>Must show good judgment and convey professionalism when dealing with clients and challenging situations. </li>
<li>Flexibility/Adaptability to handle working in a growth stage company environment. </li>
<li>Ability to build new processes and learn new skills quickly. </li>
<li>Proficient in Microsoft Office Platforms; experience using CRM tools; Salesforce preferred. </li>
<li>Ability to travel 60% of the time. </li>
</ul>
Job Classification: Exempt 
PTO, Medical, Dental, Vision, Life, LTD/STD, HSA, FSA. 401k + Matching
Genomind is an EEOE.

<h3>Job Description</h3>
Job DescriptionBAYADA Home Health Care is currently seeking a Client Services Manager to joinour Hyannis, MA Medicare certified Home Health Visits Office.
If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
Responsibilities for a Client Services Manager:
<ul>
<li>Provide superior customer service and quality home care</li>
<li>Focus on managing coordination of client services and emergent scheduling issues</li>
<li>Manage your Client Services Manager caseload while proactively growing it</li>
<li>Build lasting relationships with clients, referral sources, payors and community organizations</li>
<li>Develop strong, communicative relationships with the team</li>
<li>Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.)</li>
<li>Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees </li>
</ul>
Qualifications for a Client Services Manager:
<ul>
<li>Bachelor degree is preferred, Associates at minimum.</li>
<li>Prior knowledge of/experience with Medicare and OASIS a plus</li>
<li>Prior medical office or home care experience preferred</li>
<li>Prior supervisory experience a plus</li>
<li>Demonstrated record of successfully taking on increased responsibility (goal achievement)</li>
<li>Ambition to grow and advance beyond current position</li>
<li>Strong computer skills required (electronic medical record)</li>
<li>Excellent communication and interpersonal skills</li>
</ul>
Why you'll love BAYADA:
<ul>
<li>BAYADA Home Health Care offers the stability and structure of a national company with the values and culture of a family-owned business.</li>
<li>Check out our blog: <a href="https://www.bayada.com/search?q=Newsweek" target="_blank">https://www.bayada.com/search?q=Newsweek</a></li>
<li>Newsweek’s Best Place to Work for Diversity</li>
<li>Newsweek’s Best Place to Work for Women</li>
<li>Newsweek’s Best Place to Work (overall)</li>
<li>Newsweek’s Best Place to Work for Women and Families</li>
<li>Glassdoor Best Places to Work</li>
<li>Forbes Best Places to Work for Women</li>
<li>Paid Weekly</li>
<li>Mon-Fri work hours</li>
<li>AMAZING culture</li>
<li>Strong employee values and recognition</li>
<li>Small team at a local office</li>
<li>Growth opportunities</li>
<li>BAYADA Home Health Care offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program</li>
<li>To learn more about BAYADA Home Health Care benefits, <a href="https://www.bayada.com/benefits" target="_blank">https://www.bayada.com/benefits</a></li>
</ul>
#LIRX
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

<h3>Job Description</h3>
Job Description
BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Philadelphia, PA Habilitation Office.
If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
The Client Services Manager will:
<ul>
<li>Provide superior customer service and quality home care</li>
<li>Focus on managing coordination of client services and emergent scheduling issues</li>
<li>Manage your Client Services Manager caseload while proactively growing it</li>
<li>Build lasting relationships with clients, referral sources, payors and community organizations</li>
<li>Develop strong, communicative relationships with the team</li>
<li>Maintain effective fiscal management of your caseload by monitoring metrics</li>
<li>Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees </li>
</ul>
Qualifications for a Client Services Manager:
<ul>
<li>Bachelor degree is required</li>
<li>Prior medical office or home care experience preferred</li>
<li>Prior supervisory experience a plus</li>
<li>Demonstrated record of successfully taking on increased responsibility (goal achievement)</li>
<li>Ambition to grow and advance beyond current position</li>
<li>Strong computer skills required (electronic medical record)</li>
<li>Excellent communication and interpersonal skills</li>
</ul>
BAYADA Offers:
<ul>
<li>BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program</li>
<li>To learn more about BAYADA Benefits, click here</li>
</ul>
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

<h3>Job Description</h3>
Job Description50,000.00-60,000.00 
Job Summary
Independently manages client facing accounts. Focus is coordinating the development of client solutions, project development, assist in developing strategic frameworks, managing timelines and delivery, and providing day-to-day contact with the client.
Responsibilities
<ul>
<li>Strengthen client relationships and attend client meetings</li>
<li>Learn the client business and become the expert in customers process: team structures, approval process, deployment system, all store operation process, line review dates, etc.</li>
<li>Manage projects involving complex work streams and cross-functional collaboration (internally and externally)</li>
<li>Setup prototypes and other Innovation Center Activities</li>
<li>Daily order processing</li>
<li>Inventory maintenance</li>
<li>Maintain Display accuracy on Custom Client Website</li>
<li>Manage Client monthly financial data in Sugar for RGL</li>
<li>Identify customer questions, concerns, and overall needs</li>
<li>Verifying, correcting, and/or updating account information</li>
<li>Provide accurate answers and solutions to client queries</li>
<li>Identifying any missing, lost, or damaged materials and immediately notify the client/vendor</li>
<li>Provide accurate, valid, and complete information by using business acquired programs</li>
<li>Develop and nurture client relationship, measured by positive client feedback</li>
</ul>
Qualifications
<ul>
<li>High School Diploma</li>
<li>Client facing experience</li>
<li>Must be detailed and organized</li>
<li>Must have a sense of urgency and be able to multitask in a fast-paced environment</li>
<li>Strong MS Word and Excel knowledge must be able to create and maintain documents and spreadsheets</li>
<li>Must have strong verbal and writing skills</li>
<li>Must be able to communicate and coordinate activities with all levels of the organization</li>
<li>Strong reasoning, negotiation and problem-solving skills which includes the ability to be proactive and anticipate potential problems</li>
<li>Must be able to multi-task, prioritize and manage time effectively</li>
<li>Periodic travel may be required</li>
</ul>
Physical Requirements 
<ul>
<li>Reaching above shoulder heights, below the waist or lifting to file documents or store materials</li>
<li>Works near and in manufacturing area</li>
<li>Must be able to lift up to 25lbs</li>
</ul>

28,061 Client Services Manager Jobs