<h3>Job Description</h3>
Job Description
 
JOB DESCRIPTION

Position Title: Central Services Representative 
Department: Hotel 
Employment Classification: Non-Exempt
 
 
Position Summary/General Description:

A Central Services Representative coordinates all aspects of hotel room reservations and maintains quality telephone service at all times while ensuring efficiency, first class service and accommodations. 
Expectations:

<ul>
<li>Adhere to Laguna Development Corporation (LDC) Core Values, Policies &amp; Procedures.</li>
<li>Act as a role model within and outside the corporation.</li>
<li>Maintain a positive and respectful attitude toward customers and co-workers.</li>
<li>Consistently report to work on time prepared to perform duties of position.</li>
</ul>
 Essential Duties &amp; Responsibilities: 

<ul>
<li>In a friendly, efficient and professional manner perform PBX duties such as but not limited to: Coordinate/process hotel room reservations; answer incoming/outgoing telephone calls Receive internal and external calls in order to answer questions, direct calls or provide general information, transfer calls to appropriate guest rooms, staff or departments; record and relay complete and accurate messages for hotel guests; offer a variety of services to accommodate guests; handle guest requests, complaints or service recovery issues, communicate complaints to appropriate department/manager.</li>
<li>Maintain strong knowledge of the hotel property management system and how to use the system to maximize hotel revenues.</li>
<li>Communicate on a daily basis with the central services manager, central services lead and front desk supervisor, to stay informed on all guest related issues.</li>
<li>Sell rooms as needed to reach occupancy goals.</li>
<li>Maintain a clean, safe, hazard-free work environment within areas of responsibility.</li>
<li>Resolve problems/conflict in a professional, diplomatic and tactful manner; maintain strict confidentiality when handling sensitive information.</li>
<li>Make quick decisions in a fast past environment.</li>
<li>Adhere to departmental procedures, safety rules and health regulations. </li>
<li>Communicate with area hotels to establish occupancy, rates and up-selling opportunities.</li>
<li>Utilize approved ways of improving guest satisfaction and work applications. </li>
<li>Request supervisor assistance when needed.</li>
<li>Participate in Laguna Development Corporation meetings and events as scheduled.</li>
<li>Cooperate with the TGRA to ensure compliance with all rules and regulations established within the gaming operation.</li>
<li>Follow selling strategies to insure maximum occupancy within designated market segments. </li>
<li>Build relationships and loyalty with guests both in person and on the phone through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure; and provide fast and friendly service to guests).</li>
<li>Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).</li>
<li>Develop a thorough knowledge of hotel staff, services, room locations, room types and rates, group business, amenities, and surroundings, hours of operation for hotel and casino, providing accurate directions and information for guest inquiries about promotions and special events.</li>
<li>At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).</li>
<li>Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.</li>
<li>Work with the Security department in emergency situations. Demonstrate a complete understanding of all emergency procedures and is able to implement these procedures immediately if a situation should arise (bomb scares, emergency evacuation, etc.).</li>
<li>Receive and record wake-up call requests. Perform wake-up calls in a timely manner.</li>
<li>Knowledgeable with the Players Club and encourages all guest to utilize this service.</li>
<li>May cross train with the Front Office and assist when necessary.</li>
<li>Perform additional duties and responsibilities as necessary or assigned.</li>
</ul>
Education &amp; Experience:
<ul>
<li>High School diploma or GED Certification preferred.</li>
<li>Must have one year of relevant experience in a guest service or related field, preferably in the hospitality, hotel or casino industry.</li>
<li>Six (6) months of clerical work experience.</li>
<li>Six (6) months previous experience as a PBX Operator preferred.</li>
<li>Multilingual speakers area plus. </li>
</ul>

Licensing &amp; Certification:
<ul>
<li>None.</li>
</ul>
Computer Equipment, Software, Machinery:
<ul>
<li>Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook).</li>
<li>Proficient with basic office equipment (e.g., computer, photocopying and faxing). </li>
<li>Proficient with OPERA and PBX (multi-line telephone system).</li>
</ul>
 Essential Physical Requirements:

<ul>
<li>Requires the ability to hear, sit, talk, turn/twist, hear and repetitively use hands 51-100% of the time. </li>
<li>Requires the ability to stand 25-50% of the time.</li>
<li>Requires the ability to balance/climb, bend over, crawl, crouch/stoop and reach overhead 1-24% of the time.</li>
<li>Requires the ability to push/pull, carry, lift, slide/transfer 1-50+ lbs. 1-24% of the time. </li>
</ul>
Essential Mental Demands:
<ul>
<li>Requires the ability to interpret data 51-100% of the time.</li>
<li>Requires the ability to solve problems, organize, plan and read 25-50% of the time.</li>
<li>Requires the ability to make decisions, and write 1-24% of the time. </li>
</ul>
Supervisory Responsibilities:
<ul>
<li>None.</li>
</ul>
 Work Environment (inside/outside):
<ul>
<li>The job is performed indoors with exposure to fumes (e.g., cigarette smoke, odors, and chemicals) and occasional exposure to loud noises and confined areas.</li>
</ul>
 Other Requirements:
<ul>
<li>Must pass a pre-employment alcohol/drug screening.</li>
</ul>

Central Services Representative (Hotel)

<h3>Job Description</h3>
Job DescriptionSalary: $115,000 - $130,000 
Job Description Large Commercial General Contractor seeking a Project Manager to join our Operations team. The Project Manager will be responsible for the overall direction, coordination, execution, and completion of assigned projects in conformance with the standards and values of the company. Responsibilities
<ul>
<li>Manage, plan, and direct all activities related to the project. Provide direction and support to the project team.</li>
<li>Develop CPM schedule. Ensure that all project goals are executed according to the design documents and as per the construction schedule.</li>
<li>Manage the project budgets including any self-performed work.</li>
<li>De-scope all subcontractors and author thorough and complete subcontract agreements.</li>
<li>Communicates regularly with subcontractors to ensure prompt performance.</li>
<li>Responsible for the development and submission of Owner billings.</li>
<li>Ensure timely and accurate submission and execution of all owner change orders and schedule updates.</li>
<li>Must have knowledge of commonly used field concepts, practices, and procedures</li>
<li>Negotiate and communicate with Owners and Public entities.</li>
<li>Implement and enforce company policies and procedures to perform the functions of the job.</li>
<li>Implementation and management of quality assurance procedures.</li>
<li>Participate in project procurement efforts (i.e. Business Development, Marketing, Preconstruction, Estimating) </li>
</ul>
Qualifications 
<ul>
<li>Must have five years experience in this position with a Commercial General Contractor</li>
<li>High-end structural concrete background with expertise in premium finishes.</li>
<li>Experience in Procore, Timberline, Microsoft Office Programs, and P-6 scheduling (or similar) software is desired.</li>
<li>Desired project experience includes, but is not limited to: Industrial / Big-Box / Tilt-Up, Office, Education, Retail, Aviation, Medical, Multi-Family, Federal/Municipal, Hotel/Timeshare, Hospitality/Casino, Sports/Recreation, Parking Structures, or Tenant Improvement/Renovations</li>
<li>Required to visit the project site weekly during construction activities and more or less frequently depending on the project and its size and complexity. </li>
<li>Stable work history</li>
</ul>

Project Manager - High-Rise & Hospitality

<h3>Job Description</h3>
Job Description
¡VIVA! is a concept by Chef Ray Garcia and in partnership with Las Vegas Restaurateurs, Oliver Wharton and Peter Carrillo, located in Resorts World Las Vegas! The restaurant brings Chef Ray’s passion for executing Mexican cuisine at the highest level in a fun and lively environment at the most iconic casino property to open on the strip in over a decade. Now all we need is YOU!
Being part of Team ¡VIVA! will provide you with an opportunity to work in an environment where you will be a part of the culture. Competitive wages and benefits packages with tremendous growth potential are just the beginning of the perks of being on this team. Come "Viva La Vida” with us.
Core Job Responsibilities:
The Restaurant Manager is responsible for leading, educating, motivating and energizing the team to provide a world class dining experience. This role will ensure food and drink quality, while maintaining daily presentation of the restaurant. 
Primary Job Duties: – Includes, but is not limited to:
<ul>
<li>Administer all aspects of personnel to restaurant team members. </li>
<li>Interact with customers and guests to receive feedback on their service.</li>
<li>Provide ongoing education to team members on industry trends and service etiquettes. </li>
<li>Ensure sanitation procedures and organization of work area adhere to all health code regulations and standards.</li>
<li>Increase restaurant revenue through marketing strategies, networking and team member engagement. </li>
<li>Maintain inventory levels for food, supplies and equipment.</li>
<li>Manage budgeted revenue, cost of sales (COS), labor, supplies and operating cash flow (OCF).</li>
<li>Audit monthly profit and loss statement and act on all variances. </li>
<li>Promote responsible alcohol sales and service and ensure compliance with local alcohol service regulations.</li>
<li>Assist with restaurant opening and closing responsibilities, when needed. </li>
<li>Escalate critical issues to General Manager or Director of Restaurants.</li>
<li>Ensure all ¡VIVA! core values and property and department standards are implemented and applied.</li>
<li>Obtain and maintain position-specific licensing. </li>
<li>Use personal device/ cellular phone for job related operational tasks, job duties, review company documents, etc.</li>
<li>Other duties as assigned. </li>
</ul>
Qualifications:
Required:
<ul>
<li>At least five years of experience working in a Restaurant in a similar or related environment.</li>
<li>At least three years of Restaurant management experience in a similar or related environment. </li>
<li>Working knowledge of general restaurant operations. </li>
<li>Proficient in restaurant financial management.</li>
<li>Working knowledge of restaurant management software system(s). </li>
<li>Ability to effectively communicate in English.</li>
<li>Polished appearance and demeanor.</li>
<li>Excellent customer services skills.</li>
<li>Ability to obtain &amp; maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.</li>
<li>Ability to successfully lead and mentor a team.</li>
<li>Ability to work varied shifts, including nights, weekends and holidays.</li>
<li>At least 21 years of age.</li>
</ul>
Preferred:
<ul>
<li>Previous experience working in a large, luxury resort setting.</li>
<li>Bachelor's Degree in a related field. </li>
</ul>

Restaurant Manager

<h3>Job Description</h3>
Job Description
ABOUT RUBY'S DINER
On December 7th, 1982, the doors to the very first Ruby's Diner opened at the end of the Balboa Pier in Newport Beach, CA. What once was an old bait shop had been transformed into a sparkling diner with authentic antique decor, jiving tunes from a past time, and friendly service -- Ruby's Diner was seemingly straight from the 1940's. The tiny 45-seat restaurant, which was named after its founder's mother, Ruby, opened with just three employees and a simple menu of hamburgers, hot dogs, and malts. In its first day, it brought in a whopping $63, but most importantly, smiling guests looking to remember a simpler, happier time.
Now, over 35 years later, over 30 Ruby's Diner restaurants can be found in all different parts of the country such as California, Nevada, Texas, and Pennsylvania, including mall, casino, and airport locations. We're proud to continue our legacy of providing guests with quality service, delicious diner cuisine, and what we like to call Ruby Magic. Here's to many more years of Shooby Doobying down to Ruby's, and here's to people like you who make our company what it is today!
 
SUMMARY
Ruby's Diner is currently seeking a Full-Time Assistant Manager. The assistant manager will supervise, provide direction, and assist staff in all areas of the business. Key areas of focus are customer service, sales, marketing, product quality, service, safety, and cleanliness.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES
<ul>
<li>Works with the General Manager executing restaurant's business plan. </li>
<li>Manages restaurant operation during scheduled shifts.</li>
<li>Assigns tasks and creates work schedules to ensure adequate shift coverage.</li>
<li>Monitors inventory levels, orders supplies, and manages deliveries.</li>
<li>Ensures store meets health, food safety, and safety regulations.</li>
<li>Exercises good judgment in decision-making and reporting issues to the GM.</li>
<li>Resolves customer complaints.</li>
<li>Coordinates training sessions ensuring staff meet compliance and job performance measures.</li>
<li>Maintains critical product and service quality standards. restaurant cleanliness and sanitation, timely service.</li>
<li>Markets the restaurant.</li>
<li>Builds sales and manages the restaurant budget.</li>
<li>Assists in optimizing profits by controlling product and labor costs.</li>
<li>Ensures restaurant is in accordance with established company standards, policies and procedures.</li>
<li>Identifies talent, interviews, and hires new Team Members.</li>
<li>Helps in any area of the restaurant when circumstances dictate.</li>
<li>Ensures key practices are followed during each shift.</li>
<li>Ensures team members follow health and safety guidelines daily.</li>
</ul>
 
EDUCATION and EXPERIENCE
<ul>
<li>Two or more years of restaurant experience (fast food/QSR management experience preferred.)</li>
<li>High school diploma or equivalent required.</li>
</ul>
 
Eureka Food Enterprises - Ruby's Diner, LLC. is an Equal Opportunity and Affirmative Action Employer. The Company is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship/Permanent Resident is required for most positions.
 Job Posted by ApplicantPro

Assistant Manager

<h3>Job Description</h3>
Job Description
ABOUT RUBY'S DINER
On December 7th, 1982, the doors to the very first Ruby's Diner opened at the end of the Balboa Pier in Newport Beach, CA. What once was an old bait shop had been transformed into a sparkling diner with authentic antique decor, jiving tunes from a past time, and friendly service -- Ruby's Diner was seemingly straight from the 1940's. The tiny 45-seat restaurant, which was named after its founder's mother, Ruby, opened with just three employees and a simple menu of hamburgers, hot dogs, and malts. In its first day, it brought in a whopping $63, but most importantly, smiling guests looking to remember a simpler, happier time.
Now, over 35 years later, over 30 Ruby's Diner restaurants can be found in all different parts of the country such as California, Nevada, Texas, and Pennsylvania, including mall, casino, and airport locations. We're proud to continue our legacy of providing guests with quality service, delicious diner cuisine, and what we like to call Ruby Magic. Here's to many more years of Shooby Doobying down to Ruby's, and here's to people like you who make our company what it is today!
 
SUMMARY
Ruby's Diner is currently seeking a Full-Time Assistant Manager. The assistant manager will supervise, provide direction, and assist staff in all areas of the business. Key areas of focus are customer service, sales, marketing, product quality, service, safety, and cleanliness.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES
<ul>
<li>Works with the General Manager executing restaurant's business plan. </li>
<li>Manages restaurant operation during scheduled shifts.</li>
<li>Assigns tasks and creates work schedules to ensure adequate shift coverage.</li>
<li>Monitors inventory levels, orders supplies, and manages deliveries.</li>
<li>Ensures store meets health, food safety, and safety regulations.</li>
<li>Exercises good judgment in decision-making and reporting issues to the GM.</li>
<li>Resolves customer complaints.</li>
<li>Coordinates training sessions ensuring staff meet compliance and job performance measures.</li>
<li>Maintains critical product and service quality standards. restaurant cleanliness and sanitation, timely service.</li>
<li>Markets the restaurant.</li>
<li>Builds sales and manages the restaurant budget.</li>
<li>Assists in optimizing profits by controlling product and labor costs.</li>
<li>Ensures restaurant is in accordance with established company standards, policies and procedures.</li>
<li>Identifies talent, interviews, and hires new Crew Members.</li>
<li>Helps in any area of the restaurant when circumstances dictate.</li>
<li>Ensures key practices are followed during each shift.</li>
<li>Ensures team members follow health and safety guidelines daily.</li>
</ul>
 
EDUCATION and EXPERIENCE
<ul>
<li>Two or more years of restaurant experience (fast food/QSR management experience preferred.)</li>
<li>High school diploma or equivalent required.</li>
</ul>
 
Eureka Food Enterprises - Ruby's Diner, LLC. is an Equal Opportunity and Affirmative Action Employer. The Company is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship/Permanent Resident is required for most positions.
 Job Posted by ApplicantPro

<h3>Job Description</h3>
Job Description
Director of Marketing Location: St Jo Frontier Casino – St. Joseph, MO
At St Jo Frontier, everyone knows your game. We’re a personable and friendly company that values connection with both our customers and our employees. With exciting gaming action, enticing promotions, casual dining, and impeccable service, fun and excitement are always within reach. St Jo Frontier is a favorite of locals and visitors alike.
We are seeking a Director of Marketing to lead our property’s marketing efforts. This role manages the marketing department, develops and directs all marketing programs, and ensures both marketing and financial goals are met. The Director of Marketing creates and executes sales strategies, campaigns, media plans, promotions, and advertising initiatives that keep our property competitive and engaging.
Key Responsibilities
<ul>
<li>Develop, manage, and expand the overall marketing plan within budget.</li>
<li>Direct all marketing activities, including advertising, database marketing, promotions, and player development.</li>
<li>Collaborate with property leadership to drive best practices and foster new and repeat business.</li>
<li>Monitor competition and adjust strategies to maintain a strong market position.</li>
<li>Analyze promotion results and market research, making data-driven recommendations.</li>
<li>Oversee and develop marketing staff, including Casino Hosts.</li>
<li>Manage department policies, procedures, and compliance with internal controls.</li>
<li>Lead monthly calendars of promotions and events, securing approvals as required.</li>
<li>Prepare reports and trend analyses, offering recommendations to the General Manager and Corporate Marketing.</li>
<li>Ensure compliance with Missouri Gaming Commission regulations and all applicable laws.</li>
<li>Work weekends and holidays as needed.</li>
</ul>
Qualifications
<ul>
<li>Bachelor’s degree preferred.</li>
<li>Strong verbal and written communication skills.</li>
<li>Proven leadership in marketing management preferred.</li>
<li>Ability to obtain and maintain a Missouri Gaming License.</li>
</ul>
Why You’ll Love Working Here
<ul>
<li>Complimentary employee meals while working</li>
<li>Paid Time Off (PTO) and Paid Holidays</li>
<li>Medical, Dental, Vision, and Virtual Doctor Visits</li>
<li>401(k) with Company Match</li>
<li>Free Life Insurance</li>
<li>Optional coverages: Short- and Long-Term Disability, Additional Life Insurance, Accident Insurance, Critical Illness Insurance, Pet Insurance</li>
<li>Free Employee Assistance Plan (including counseling, legal guidance, and more)</li>
<li>Employee discounts, team celebrations, recognition awards, and more…</li>
</ul>
DISCLAIMER: This job posting is intended to describe the general nature of this position. This list is not intended to be exhaustive of all responsibilities, duties, and skills required. Employee benefits may vary by location, position, length of service, and employment status. Final candidates will be required to complete a drug test and a background check. Many positions will require a state gaming license. Affinity Gaming is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
#ZRHSJ

Director of Marketing

<h3>Job Description</h3>
Job DescriptionJob Summary:
The Maintenance Supervisor is responsible for the supervision of the facilities department who perform service and repairs in the areas of general maintenance, plumbing, carpentry, painting, plastering, machine servicing or electrical servicing to the casino hotel facility. 
Job Description
Expectations of Leadership:
<ul>
<li>Actively support, demonstrate, and promote the company’s core values.</li>
<li>Be approachable and engaging with fellow team members</li>
<li>Always treat individuals with dignity and respect regardless of job position.</li>
<li>Demonstrate maturity through exhibiting excellent listening skills.</li>
<li>Make educating, inspiring, and motivating your team central to your mission.</li>
</ul>
Major Responsibilities/Activities:
<ul>
<li>Promotes good interdepartmental relations within the Santa Ana Star Casino Hotel team members.</li>
<li>Supervise facilities department during their shift including hiring, training, mentoring, scheduling, rating performance, conducting discipline and rewarding/acknowledging performance in order to maintain efficient and effective operations of the facilities department.</li>
<li>Schedule work orders received from various departments.</li>
<li>Inspects work of facilities staff to ensure quality of work.</li>
<li>Assist Facilities Manager in upcoming projects or programs </li>
<li>Oversee projects and construction on new and existing areas throughout the facility.</li>
<li>Minor repairs on all heating and air units.</li>
<li>Responsible for oversight of the appearance of the outside walkways, portal areas and parking lots.</li>
<li>Responsible for maintenance and repairs of all furnishings needed in the facility. </li>
<li>Responsible for overseeing the de-icing of walkways and removal of snow from designated customer and employee areas.</li>
<li>Keep the Facilities Manager up-to-date on all personnel issues.</li>
<li>Assure that facilities department is following all safety policies and protocols for performing work. </li>
<li>Train staff on the proper use of chemicals, maintain all MSDS sheets and maintains staff awareness of hazardous materials/chemicals.</li>
<li>Works closely with other departments to provide support services as required to ensure successful events.</li>
<li>Performs other duties as assigned.</li>
</ul>

Minimum Requirements: 
<ul>
<li>Preference is given to qualified Santa Ana Tribal Members.</li>
<li>High School diploma or GED.</li>
<li>One-year maintenance supervisory experience preferred.</li>
<li>Must possess and maintain a valid State of NM driver’s license.</li>
<li>Strong written and verbal communication skills.</li>
<li>Must be able to write, speak and understand English.</li>
<li>A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company’s choice, through a payroll deduction program.</li>
<li>All employees are required to proficiently use a smartphone for company applications, email, and text.</li>
<li>Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-gaming license. </li>
</ul>
Essential Mental Functions:
<ul>
<li>Obtain and maintain most current information regarding applicable Tribal, State, Federal, and Gaming policies, procedures, rules and regulations.</li>
<li>Must be a detail oriented, organized individual with the ability to multi-task.</li>
<li>Proven ability to provide outstanding customer service</li>
<li>Proven ability in working with outside vendors and contractors.</li>
<li>Proven ability to handle conflict situations.</li>
<li>Must have excellent problem-solving abilities.</li>
<li>Must have strong analytical skills. </li>
<li>Must be able to work in a fast-paced environment.</li>
<li>Must be able to deal with stressful situations in a professional manner.</li>
</ul>

Essential Physical Functions:
<ul>
<li>While performing the duties of the position, the employee is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talk, and hear.</li>
<li>Ability to use electronic equipment including computers, adding machines and calculators.</li>
<li>Must be able to work various hours, including weekends and holidays.</li>
<li>Must present self in a well-groomed, professional appearance. </li>
<li>The employee must be able to lift to 50 pounds.</li>
<li>Must be able to work at a fast pace.</li>
<li>Must be able to handle stress effectively.</li>
<li>Must be able to maneuver around the office and the facility as needed to collect and distribute all necessary materials and documents.</li>
<li>Must be able to stand and walk for a long duration of time.</li>
<li>Must be able to work in inclement weather.</li>
<li>Physical ability to safely perform the essential job functions of the position.</li>
</ul>
Equipment Used
<ul>
<li>Smartphones, computers, laptop computers, and other traditional office equipment as required.</li>
</ul>

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee’s duties are performed indoors in a climate controlled non-smoking environment and outdoors during various weather conditions.

MAINTENANCE SUPERVISOR

<h3>Job Description</h3>
Job Description
Reports to: 
Food &amp; Beverage Supervisor
Job Summary: 
Expo and Food Runner are responsible for supporting restaurant servers and making sure the plates are assembled correctly before leaving the kitchen and in carrying food items to designated tables. Their duties include communicating with servers to determine their needs, carrying food items from the expediting counter to the right table and helping with cleanup duties, if time allows, after the conclusion of service. While performing the duties of this position, the team member is required to have and maintain a positive demeanor and pleasant attitude towards all guests and team members.
Essential Functions:
<ul>
<li>Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.</li>
<li>Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.</li>
<li>Deliver food orders to customers rapidly and accurately.</li>
<li>Check in with customers to ensure their experience is satisfactory.</li>
<li>Relay reports of customer satisfaction to the management and relevant parties.</li>
<li>Ensure patrons have all the appropriate tableware they need to properly enjoy their food before leaving the table.</li>
<li>Handle various impromptu requests from customers.</li>
<li>Act as the contact point between Front of the House and Back of the House staff</li>
<li>Demonstrate and promote KLECH core values and MAD skills</li>
<li>Manage and maintain security of confidential information entrusted to position.</li>
<li>Attend and satisfactorily complete all required training as assigned.</li>
<li>Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.</li>
<li>The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.</li>
<li>Perform other duties as assigned.</li>
</ul>
Minimum Requirements to Qualifications: 
<ul>
<li>High School Diploma or GED, preferred.</li>
<li>Restaurant experience, preferred.</li>
<li>Guest service experience, preferred.</li>
<li>Strong communication skills in English both written and oral. Spanish or other language skills a plus.</li>
</ul>
Other Criteria:
Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.
Skills and Abilities: 
<ul>
<li>Ability to work independently with minimal supervision.</li>
<li>Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff.</li>
<li>Ability to work under pressure in a fast paced, stressful environment.</li>
<li>Ability to meet multiple deadlines and multi-task.</li>
<li>Ability to have strong critical thinking, analytical and guest service skills.</li>
<li>Must possess a positive attitude with strong organizational and leadership qualities.</li>
<li>Ability to add, subtract, multiply and divide in all units of measure.</li>
<li>Ability to define problems, collect data, establish facts and draw conclusions.</li>
<li>Ability to understand complex instructions and material.</li>
<li>Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.</li>
<li>Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.</li>
<li>Ability to maintain confidentiality.</li>
<li>Ability to follow and comply with established Casino guest service programs.</li>
</ul>
Physical Demands:
<ul>
<li>While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.</li>
<li>The team member must be able to concentrate for prolonged periods.</li>
<li>Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.</li>
<li>The team member must be able to communicate effectively in person or using telecommunications equipment.</li>
<li>The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.</li>
<li>Frequently lift and/or move up to 30 lbs.</li>
<li>Physical ability and stamina to carry heavy trays and stand for long hours.</li>
</ul>
Work Environment: 
<ul>
<li>Normal restaurant/kitchen setting and casino floor.</li>
<li>Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.</li>
<li>Extended hours and irregular shifts may be required including nights, weekends and holidays.</li>
<li>Must be able to perform under pressure and work long hours under stressful conditions.</li>
<li>May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.</li>
<li>May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple-colored lights, etc.</li>
<li>Travel may be required to perform one or more essential functions of this position.</li>
</ul>
Conditions of Employment:
<ul>
<li>Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.</li>
<li>Must be able to provide authorization to work in the United States.</li>
<li>Must be at least 18 years of age.</li>
<li>Must have access to reliable transportation to commute to and from work.</li>
<li>Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.</li>
<li>Must participate in tip reporting program. [For tipped positions only.]</li>
</ul>

F&B Azul Food Runner PT

<h3>Job Description</h3>
Job Description
JOB SUMMARY
The Retail Supervisor is responsible for overseeing the day-to-day operations of the retail shop at Saracen Resort and Casino. This role includes but is not limited to, ensuring the highest level of customer service, maintains inventory control, and supervises Retail Shop Attendants. All functions are performed within the guidelines of Saracen Casino Resort policies and procedures, ensuring a seamless and enjoyable shopping experience for all guests.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
<ul>
<li>Supervision: Directly supervise and coordinate the activities of Retail Attendants. Provide training, guidance, and support to ensure efficient operations.</li>
<li>Customer Service: Provide exceptional customer service to all patrons. Address and resolve any customer inquiries or complaints in a professional manner.</li>
<li>Sales Management: Oversee sales transactions, ensuring accuracy and efficiency. Handle cash, credit, and other payment methods following proper procedures.</li>
<li>Inventory Control: Manage inventory levels by completing weekly order forms to ensure we are at the correct stock levels, receiving, and stocking merchandise. Conduct regular inventory counts and reconcile discrepancies.</li>
<li>Merchandising: Ensure merchandise is attractively displayed and properly organized. Implement promotional displays and marketing strategies to enhance sales.</li>
<li>Security: Implement and enforce security measures to prevent theft and ensure the safety of customers and merchandise.</li>
<li>Reporting: Maintain accurate records of sales, inventory, and employee performance. Provide regular reports to the Retail Manager.</li>
<li>Compliance: Adhere to all regulatory, departmental, and company policies in an ethical manner.</li>
<li>Attendance: Meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies.</li>
<li>Outstanding example of and a credit to Saracen Casino Resort</li>
<li>Other Duties: Assist in other projects as directed. Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule </li>
</ul>
QUALIFICATIONS/REQUIREMENTS
The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily.
<ul>
<li>Must be a minimum of 21 years of age or older upon employment.</li>
<li>High school diploma or equivalent experience required.</li>
<li>Previous experience in retail/merchandising preferred. </li>
<li>Must have a professional appearance and be a team player.</li>
<li>Must present a well-groomed and professional appearance.</li>
<li>Must possess excellent communication skills.</li>
<li>Must be able to read, write, speak, and understand English. Must be able to respond to visual and oral cues.</li>
<li>Ability to resolve problems/conflicts in a diplomatic and tactful manner.</li>
<li>Must be able to be approved for and maintain a valid gaming license.</li>
<li>Must be available to work nights, weekends, and holidays as required.</li>
<li>24 hour operation; must be able to work any shift and holidays</li>
<li>Employment is contingent upon a favorable outcome of a background investigation and drug screening.</li>
</ul>
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
<ul>
<li>Must be physically mobile with reasonable accommodation and be able to maneuver to all areas of the casino.</li>
<li>Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust.</li>
<li>Must be able to lift and carry up to 50 pounds.</li>
<li>Must be able to bend, reach, kneel, twist, and grip items while working.</li>
<li>Manual dexterity and coordination to operate office equipment, including telephones and computers.</li>
<li>Ability to operate in mentally and physically stressful situations.</li>
<li>Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.</li>
</ul>
Saracen Casino Resort is an Equal Opportunity Employer.

Retail Supervisor

<h3>Job Description</h3>
Job Description
Overview
Our Commitment to Service:
We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.
 
Responsibilities
SUMMARY: 
Under the direction of the Facilities Shift Manager, the incumbent adjusts repairs, troubleshoots and maintains electrical applications on and off-site. 
ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ul>
<li>Must adhere to the Seminole Tribe's Policies and Procedures.</li>
<li>Performs all preventive maintenance on systems and maintains applicable log books.</li>
<li>Conducts walk-through inspections; lighting rounds of entire property.</li>
<li>Repairs electrical systems through out the property, including on and off-site facilities.</li>
<li>Replace light bulbs, ballasts, sockets, switches, GFI receptacles, and dimmers.</li>
<li>Understand basic electrical code as it applies to commercial facilities. </li>
<li>Records gauge / meter readings, repairs completed and time lost due to inoperative equipment.</li>
<li>Maintains technical logs and records all relevant data as appropriate.</li>
<li>Knowledge of Seminole Hard Rock Hotel &amp; Casino’s policies, procedures and schedules to insure minimal interruption to business operations and to prioritize projects appropriately.</li>
<li>Maintains tools, equipment and supplies in good, clean, operating order; monitors supplies.</li>
<li>Interfaces and coordinates with internal departments to schedule installations and repairs so as to cause minimal business interruption.</li>
<li>Maintains a clean, safe, work environment within area of responsibility.</li>
<li>Promotes positive public / employee relations at all times.</li>
<li>Performs all other related and compatible duties as assigned.</li>
<li>Knowledge of the Facilities Department Policies and Procedures</li>
</ul>
 
Qualifications
QUALIFICATIONS: 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
Must possess excellent hand / eye coordination as well as close vision. Must be able to read, understand and interpret schematics, plans, diagrams, and drawings. Ability to work flexible schedules, including nights, weekends, and holidays as required. Ability to work on a boom lift and high jack to change ceiling lights. 
EDUCATION and/or EXPERIENCE: 
 High school diploma, trade school certificate preferred as well as a minimum of three (3) to five (5) years of experience or an equivalent combination of education and / or experience. 
PHYSICAL DEMANDS: 
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk and hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and / or move up to 50 lbs, and often work in high, precarious places in moderate noise levels. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Prolonged period of walking, reaching, climbing and moving / carrying weight of up to 100 lbs. Must be able to work in high places on ladders, and work around high voltage and fiberglass insulation. 
WORK ENVIRONMENT:
 The work environment characteristics described here are representative of those as employee encounters while performing the essential functions of this job.
SYNOPSIS
Under the direction of the Facilities Shift Supervisor, the incumbent adjusts repairs, troubleshoots and maintains electrical applications on and off-site. Repairs electrical systems through out the property and on off-site facilities. Replace light bulbs, ballasts, sockets, switches, GFI receptacles and dimmers. Repairs electrical systems through out the property and on off-site facilities. Ability to work flexible schedules, including nights, weekends, and holidays as required. Ability to work on a boom lift and high jack – to change ceiling lights. 
CLOSING:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:
<ul>
<li>Credit Check</li>
<li>Criminal Background Check</li>
</ul>

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