<h3>Job Description</h3>
Job Description
Overview
Under the direction of the Housekeeping Manager, the incumbent provides support to the guest room attendants and maintains par quantities of textiles, amenities and cleaning supplies in designated areas. 
BENEFITS INCLUDE:
<ul>
<li>Medical, Time Off and Retirement benefits offered through Local Union Representation</li>
<li>Free Meals, Free Uniforms, Free Parking</li>
<li>Discounts at Hard Rock properties around the globe</li>
<li>All team members are eligible to participate in the discretionary annual bonus program</li>
<li>Training and Leadership development programs</li>
<li>Wellness programs including onsite information and fitness seminars</li>
<li>Team Member Resource Groups</li>
<li>Recognition programs</li>
<li>Pay rate 22.50 an hour</li>
</ul>
 
Responsibilities
<ul>
<li>Stocking central storage facility, work centers and guest room attendants’ carts with appropriate quantities of supplies and conducting inventories of such. </li>
<li>Collecting, transporting, and performing inventories of dirty linens removed from guest rooms.</li>
<li>Maintaining cleanliness in common/public areas of the hotel and assisting with heavy cleaning in guest rooms as needed.</li>
<li>Collecting and transporting trash from hallways and guest rooms </li>
<li>Deep Clean rooms on a daily basis </li>
<li>Extract and clean carpet and tiles </li>
<li>Sort through and maintain linen and trash chute areas</li>
<li>Execute guest deliveries issued through Synergy </li>
<li>Perform other duties as assigned.</li>
<li>Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.</li>
<li>Demonstrate actions and behaviors that reinforce the Company’s Mission and Values. </li>
<li>Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.</li>
<li>Other duties as assigned. </li>
</ul>
 
Qualifications

High school diploma or equivalent required, along with six (6) months of janitorial experience. Previous stock room experience is preferred.
<ul>
<li> The employee must frequently lift and/or move up to 50 pounds. </li>
<li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</li>
<li>The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. </li>
<li>Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.</li>
<li>Ability to work flexible schedules, including nights, weekends, and holidays as required</li>
</ul>
#indeedAC

HOUSE ATTENDANT - HSKP

<h3>Job Description</h3>
Job DescriptionDescription:
A FULL HOUSE OF TOTAL REWARDS
<ul>
<li>Competitive Compensation: Starting salary range $77,837.23 - $85,620.95/year, depending on experience, with opportunities for annual performance-based increases. The role offers a potential career earning trajectory reaching up to $112,085.62/yr. over time.</li>
<li>Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.</li>
<li>Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.</li>
<li>Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.</li>
<li>Growth &amp; Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program.</li>
</ul>
 
PURPOSE
The Chef de Cuisine - Team Member Dining is the senior culinary manager with responsibility for planning and preparing meals for team members daily in a 24 hours service venue. The Chef de Cuisine develops the “Snoqualmie Culinary Team” through hiring, training, demonstrating leadership, coaching, and developing their team’s skills on a daily basis. The Chef de Cuisine – Team Member Dining creates a motivational environment by being approachable and available to management and team members. The Chef de Cuisine encourages constructive ideas, involves the team when setting objectives and keeps the team aware of immediate direction or plans.
 
SUPERVISORY SCOPE
<ul>
<li>Sous Chef</li>
<li>Lead Cook</li>
<li>Line Cook</li>
<li>Prep Cook</li>
</ul>
ESSENTIAL DUTIES / RESPONSIBILITIES
<ul>
<li>Responsible for all aspects of kitchen operations, including doing regular walkthroughs to inspect the facility, delegating responsibility to bring to standard, and communicating any facilities needs to the proper department.</li>
<li>Establishes production needs, facilitates production, delegates appropriate tasks to the Sous Chef and ensures task completion.</li>
<li>Responsible for all administrative tasks of the outlet as delegated by the Executive Sous Chef , including regular reports to the Executive Sous Chef, daily log entries about operations, team member evaluations, and daily time and attendance monitoring and approval.</li>
<li>Responsible for all menu planning, special events for team members, inventory, and daily kitchen operations.</li>
<li>Responsible for ordering, product specifications, quality of food products and end of month inventory.</li>
<li>Maintains controls for reducing and tracking waste.</li>
<li>Determines hiring needs for the department and coordinate those efforts with HR and the Executive Sous Chef.</li>
<li>Responsible for monitoring training of all employees in their department, with direct responsibility to train the Sous Chef.</li>
<li>Coaches their team to achieve desired results including leadership development of the staff by leading by example, teaching specific leadership traits, and being aware of and developing those natural leaders in each group.</li>
<li>Other duties as assigned</li>
</ul>
Requirements:
REQUIREMENTS
Education and Experience:
<ul>
<li>Five (5) years of culinary experience coupled with at least three (3) years’ experience as Supervisor or Sous Chef</li>
<li>Knowledge of proper food handling procedures</li>
</ul>
Skills and Abilities:
<ul>
<li>Strong organizational and communication skills.</li>
<li>Computer experience and knowledge (Microsoft Word, Excel and Outlook).</li>
<li>Desire to mentor the next generation of Chefs</li>
<li>Strong culinary knowledge and foundational cooking techniques</li>
</ul>
PREFERRED
Education and Experience:
<ul>
<li>Culinary Degree or ten (10) years combined culinary specific industry experience.</li>
<li>Two (2) years of culinary management experience in multi-unit operations.</li>
<li>Experience in multiple cooking styles and service models.</li>
</ul>
Snoqualmie Casino &amp; Hotel exercises Snoqualmie Tribal Member/Native American preference in hiring, in compliance with the Snoqualmie Tribal Employment Rights Ordinance (TERO). You must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission. Pre-employment drug testing is required for all positions. The use of marijuana will not disqualify an applicant for positions in any department other than Transportation (Valet, Driver I). DOT panel testing is required for the Driver position.

Chef de Cuisine - Team Member Dining

<h3>Job Description</h3>
Job Description
Overview
Under the direction of the Manager and Shift Manager, the incumbent maintains clean and attractive guest hallways and back of the house employee areas.
BENEFITS INCLUDE:
<ul>
<li>Medical, Time Off and Retirement benefits offered through Local Union Representation</li>
<li>Free Meals, Free Uniforms, Free Parking</li>
<li>Discounts at Hard Rock properties around the globe</li>
<li>All team members are eligible to participate in the discretionary annual bonus program</li>
<li>Training and Leadership development programs</li>
<li>Wellness programs including onsite information and fitness seminars</li>
<li>Team Member Resource Groups</li>
<li>Recognition programs</li>
<li>Pay rate $22.50 an hour</li>
</ul>
 
Responsibilities
<ul>
<li>Services assigned areas using provided chemicals and equipment according to the procedures and standards of Hard Rock Standards.</li>
<li>Deep cleans, disinfect, and maintains front and back of house spaces. </li>
<li>Deep clean and shampoo all guest rooms.</li>
<li>In observation of safety requirements, services assigned areas using provided chemicals and equipment according to established procedures. </li>
<li>Performs other duties associated with public area housekeeping as assigned.</li>
<li>Operate and keep clean equipment which is used for sweeping, shampoo carpets, scrubbing/remove and recoat floor finish in VCT floors. </li>
<li>Ensures all equipment is stored operated and stored properly. </li>
<li>Notify any maintenance problems with equipment, property or guest needs to Supervisor. </li>
<li>Follow internal procedures for signing in and out equipment, radios, HotSOS device and master keys. </li>
<li>Provide excellent customer service for our internal and external guests. </li>
<li>Take responsibility for the cleanliness of assigned area. </li>
<li>Recognize and respond to spills or other calls which require immediate attention. </li>
<li>Use wet floor signs to ensure guest and employee safety around wet areas, spills or other cleaning. </li>
<li>Must be able to push/pull 100 lbs. frequently.</li>
<li>Performs other duties as assigned.</li>
</ul>
 
Qualifications
<ul>
<li>Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.</li>
</ul>
WORK ENVIRONMENT:
<ul>
<li>The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise and constant exposure to general public.</li>
</ul>
 #indeedAC

HEAVY PORTER - HOUSEKEEPING

<h3>Job Description</h3>
Job Description
Position Title: Laundry Attendant
Reports To: Laundry Supervisor, Laundry Manager
Supervises: N/A
Summary of Position
Sorts and handles cleaning of all soiled linens from housekeeping and all F&amp;B outlets. Operates washing machines, dryers, presser, towel folder and handles varies chemicals. 
Key Responsibilities and Performance/Behaviors

<ul>
<li>Ability</li>
</ul>
<ul>
<li>Can explain and demonstrate Hospitality Behaviors and Performance Standards.</li>
<li>Understands where to get the information needed to complete tasks to standard.</li>
<li>Can explain and demonstrate technical skills used to complete tasks to standard.</li>
<li>Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.</li>
<li>Understands how to take ownership of problems and solve them when solutions may not be available.</li>
<li>Can explain how to request help from others when needed to complete task or goal.</li>
<li>Has complete knowledge and can tell others of IMGR&amp;C products and services.</li>
<li>Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.</li>
</ul>
<ul>
<li>Performance</li>
</ul>
<ul>
<li>Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.</li>
<li>Responds to obstacles; finds new ways to reach desired end results.</li>
<li>In absence of guidance, acts and takes charge to respond to guest or internal customer needs.</li>
<li>Responds to change by quickly applying talent and skills in a positive way to succeed.</li>
<li>Supports achievement of Quality Goal; “Do it right the first time.”</li>
<li>Acts to protect and preserve property of IMGR&amp;C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.</li>
<li>Makes suggestions to improve performance.</li>
</ul>
<ul>
<li>Behavior</li>
</ul>
<ul>
<li>Behavior meets IMGR&amp;C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).</li>
<li>Approaches all activities with enthusiasm and encourages enthusiasm from others.</li>
<li>Chooses a positive approach in all situations.</li>
<li>Respects individuality of others; continues to communicate in order to work together.</li>
<li>Speaks positively about guests, other team members and our business in all situations on and off property.</li>
<li>Treats other with respect in all situations.</li>
</ul>
<ul>
<li>Service</li>
</ul>
<ul>
<li>Serves others.</li>
<li>Identifies and can communicate needs of guests and others.</li>
<li>Takes quick action to serve others in a way that meets/exceeds their needs.</li>
<li>Identifies ways to improve individual or team’s service to others.</li>
<li>Provides service outside job responsibilities if needed to help resort succeed.</li>
<li>Takes ownership of guest problem(s) until it is solved.</li>
</ul>
<ul>
<li>Professionalism</li>
</ul>
<ul>
<li>Meets IMGR&amp;C Appearance standards.</li>
<li>Professionally supports IMGR&amp;C reputation and image in all situations, on and off property.</li>
</ul>
<ul>
<li>Attendance</li>
</ul>
<ul>
<li>Meets IMG&amp;C policy for attendance.</li>
<li>Informs supervisor of future absence as far in advance as possible.</li>
<li>Required to work all Marketing Special Events and Concerts.</li>
</ul>
<ul>
<li>Communication</li>
</ul>
<ul>
<li>Provides information others need to succeed, in time for them to use it.</li>
<li>Shares with next shift the information needed for them to succeed.</li>
<li>Listens to others without interruption; acts on their feedback when possible.</li>
<li>Asks questions to better understand expectations of others.</li>
<li>Reports all guest complaints and compliments to Supervisor or Manager.</li>
<li>Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&amp;C standards.</li>
</ul>
<ul>
<li>Team Work</li>
</ul>
<ul>
<li>Puts Success of team ahead of personal success.</li>
<li>Helps other team members succeed without being asked.</li>
<li>Takes action to resolve conflict between individuals.</li>
<li>Helps other departments achieve success.</li>
<li>Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.</li>
<li>Does whatever is necessary to help department and resort success.</li>
<li>Contributes ideas that support progress and success at shift, team and departmental meetings.</li>
</ul>

<ol>
<li>Essential Duties and Responsibilities include the following and are subject to change at management’s discretion:</li>
</ol>
<ul>
<li>Irons sheets and pillow cases.</li>
<li>Irons table cloths and napkins.</li>
<li>Irons table skirting.</li>
<li>Folds sheets and pillow cases.</li>
<li>Folds table linen and napkins.</li>
<li>Folds all terry.</li>
<li>Operates washers, dryers, presser, and towel folder.</li>
<li>Reports any damaged or stained housekeeping linens or banquet linen.</li>
<li>Removes trash and maintains a clean and organized work area.</li>
<li>Performs other duties as assigned.</li>
<li>Maintains proper deference to Management and Supervisors.</li>
<li>Adheres to regulatory, departmental and casino policies and procedures.</li>
</ul>
<ol>
<li>Supervisory Responsibilities</li>
</ol>
N/A
<ol>
<li>Education and/or Experience Requirements</li>
</ol>
 Meets IMGR&amp;C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
<ul>
<li>High School Diploma or General Education Degree (GED) or six months to one-year job-related experience and/or training; or equivalent combination of education and experience may be substituted. Mescalero Apache Tribal preference; bicultural experience preferred.</li>
</ul>
<ol>
<li>Physical Demands</li>
</ol>
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours;
<ol>
<li>Work Environment</li>
</ol>
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.
The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments

H6040 LAUNDRY ATTENDANT

<h3>Job Description</h3>
Job Description
Overview
Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.
HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel &amp; Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels &amp; Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit <a href="http://www.hardrock.com" target="_blank">www.hardrock.com</a> or shop.hardrock.com.
 
Responsibilities
The main responsibility of the Expo, is to make sure the orders are being cooked in a timely fashion, so that all orders for a table are ready at the same time and make sure that once the food is cooked, servers run food to the table while it's warm and ready. The Expo is also responsible for communication between the service and kitchen staff while ensuring the quality, accuracy, and timeliness of all orders.
<ul>
<li>Receive and order products.</li>
<li>Make prep recipes and menu products to spec.</li>
<li>Properly labeling, dating, covering and refrigerating prepped items for the line.</li>
<li>Perform opening, closing &amp; side duties: set up, stock, and break down all kitchen equipment and prep, line, expo stations.</li>
<li>Maintain a clean and organized kitchen, line, expo, dish room and back dock.</li>
<li>Clean dishes and operate a dishwasher.</li>
<li>Practice safety and sanitation standards.</li>
<li>Have a sense of urgency.</li>
<li>Recycle products.</li>
<li>Read items printed on order tickets or automated Kitchen Display System.</li>
<li>Assemble orders: double checking product quality and specs.</li>
<li>Have vast product knowledge.</li>
<li>Knowledge in handling all re-cook, special prep, long ticket, large party/voucher group procedures.</li>
<li>Communicate professionally with co-workers and Front-of-the-House staff.</li>
<li>Act as a liaison between the Heart-of-the-House and Front-of-the-House staff.</li>
</ul>
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
 
Qualifications
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
<ul>
<li>Performing duties which require bending &amp; reaching</li>
<li>Lifting &amp; transporting up to 100-pound containers, dish racks, and trashcans</li>
<li>Standing or moving, for up to 8+ hours</li>
<li>Ability to turn or twist body parts in a circular motion.</li>
<li>Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.</li>
<li>Maintaining a well-groomed appearance (“having a plan”)</li>
<li>Following all uniform guidelines</li>
<li>Practicing all general safety &amp; sanitation standards</li>
<li>Recycling products, where possible</li>
<li>Remaining calm in a hectic, fast-paced atmosphere</li>
<li>Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency</li>
<li>Displaying a positive and outwardly friendly attitude toward guests and co-workers</li>
<li>Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.</li>
</ul>
SKILLS
<ul>
<li>Strong leadership and interpersonal skills – that can be factually verified by peers and prior supervisors</li>
<li>Can illustrate consultative skills and ability to work cross-functionally.</li>
<li>Exhibits excellent verbal and written communication skills</li>
<li>Demonstrates strong problem solving skills through ability to diagnose and develop recommended solutions.</li>
<li>Possesses the potential and aspiration to serve as a Hard Rock General Manager.</li>
</ul>
PHYSICAL DEMANDS
<ul>
<li>Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, and bending) for extended periods of time. </li>
<li>Ability to sit for extended periods of time. </li>
<li>Ability to make repeating movements of the arms, hands, and wrists. </li>
<li>Ability to express or exchange ideas verbally and perceive sound by ear. </li>
<li>Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.</li>
<li>Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.</li>
<li>Ability to turn or twist body parts in a circular motion.</li>
<li>Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. </li>
</ul>

EXPO

<h3>Job Description</h3>
Job DescriptionDescription:
JOB SUMMARY:
This position is under the direct supervision of the Purchasing/Retail Manager and is located at The Stables Casino. 
 
MAJOR JOB FUNCTIONS:
<ul>
<li>Creates and ensures a fun filled, entertaining and exciting environment.</li>
<li>Greets and provides our guests with fast, fun, friendly, focused service, while taking orders and serving drinks.</li>
<li>Incorporate a stage personality while serving guests drinks for extended periods of time.</li>
<li>Ensure guest satisfaction, drink quality, cleanliness and sanitation of the gaming floor and drink stations. </li>
<li>Know and use safe practices for handling food and beverages. </li>
<li>Has knowledge of the food offered and times of availability.</li>
<li>Has knowledge of common drinks being served, ingredients, and prices.</li>
<li>Answer questions about drinks, making recommendations upon request.</li>
<li>Inform guests of daily drink specials (if available)</li>
<li>Check guest’s identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.</li>
<li>Write guests drink order on order slips, memorize orders, or enter orders into point of sale (POS) for transmittal to bar staff.</li>
<li>Remove glasses or drink containers from gaming areas and take them to the station for cleaning or disposal.</li>
<li>Has knowledge of proper tea/coffee urn cleaning and refilling as well as how often this needs to be done throughout the shift. </li>
<li>Ensure the shift checklist is completed and duties are equally divided amongst other GSAs on each shift. </li>
<li>Present bills, accept payments, operate the cash register.</li>
<li>Push unused chairs in while walking the gaming floor to eliminate trip hazards and keep the gaming floor looking uniform. </li>
</ul>
 
OTHER JOB FUNCTIONS:
<ul>
<li>Maintain excellent customer service and positive attitude.</li>
<li>Contributes to a team effort and accomplishes related results as required.</li>
<li>Performs other tasks and duties as directed.</li>
</ul>
 
This position includes but is not limited to the job functions listed above.
 
Requirements:
MINIMUM QUALIFICATIONS:
<ul>
<li>Must be 18 years of age</li>
<li>Must have a High School Diploma or GED</li>
<li>Must possess a valid driver’s license</li>
<li>Must have one (1) to two (2) years related experience or training (preferred)</li>
<li>Must be able to obtain an Oklahoma Liquor License through the ABLE Commission.</li>
<li>May be subject to criminal background investigation.</li>
<li>Must possess high integrity regarding confidential and sensitive information.</li>
<li>Must possess excellent communication skills, both written and oral</li>
<li>Must have the ability to work in fast paced environment, multitask and meet deadlines</li>
</ul>
 
REGULATORY COMPLIANCE:
<ul>
<li>Maintains excellent working relationships with other company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance.</li>
<li>Performs all duties in accordance with the gaming operations core values, objectives of the Modoc Nation, system of internal control policies and procedures, as well as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act.</li>
</ul>
DISCLAIMER: The above describes the general nature and level of work being performed by employees assigned to this position. It is not contended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so assigned.

Guest Service Attendant - PART TIME

<h3>Job Description</h3>
Job DescriptionDescription:
 
POSITION SUMMARY: The primary purpose of the Pit Supervisor is to oversee the dealers and table games in their assigned section. Pit Supervisors ensure that games are running smoothly and properly and that our guests are having a great experience. Pit Supervisors resolve problems in a fair manner and report any issues to the Shift Manager.
 
POSITION RESPONSIBILITIES/DUTIES: This section explains the job and associated tasks, etc.
<ul>
<li>Accurately rate casino players</li>
<li>Maintain a constant general awareness of the assigned section.</li>
<li>Resolve guest disputes and/or elevate them to the Shift Manager, if necessary.</li>
<li>Encourage guests to participate in the PLAZA Rewards program.</li>
<li>Alert the Shift Manager of large plays and buy-ins.</li>
<li>Open and close games and change cards/dice.</li>
<li>Accurately track table bankrolls and verify all table paperwork (markers/fills/credits)</li>
<li>Ensure compliance with rules and policies for the dealers in the assigned section.</li>
<li>Ensure all gaming transactions are made accurately and watch for any game irregularities.</li>
<li>Other related duties as necessary.</li>
</ul>
 
KNOWLEDGE/SKILLS/ABILITIES:
<ul>
<li>Excellent customer service skills.</li>
<li>Interpersonal skills to effectively communicate with all business contacts.</li>
<li>Ability to effectively communicate in English, in both oral and written forms.</li>
<li>Ability to exhibit a strong motivational commitment to the organization.</li>
<li>Must be able to stand for long periods of time, with intermittent breaks.</li>
<li>Must be able to work in a fast-paced, loud environment.</li>
<li>Must be able to tolerate secondhand smoke.</li>
<li>Must be able to quickly and respectfully give clear directions.</li>
<li>Must be able to quickly and accurately understand and follow directions.</li>
</ul>
 
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
 
Requirements:
 
EDUCATION and/or EXPERIENCE:
 
Required: 
<ul>
<li>Able to compute table games payouts and perform moderately complex math skills.</li>
<li>Full Knowledge of Title 31.</li>
<li>Full Knowledge of Blackjack, Craps, and Roulette, including proper procedure and game protection.</li>
<li>One year of table games experience, including six months of Table Games supervisory experience.</li>
<li>Must have familiarity with using a personal computer.</li>
<li>Must be able to communicate effectively in English, in both written and oral forms.</li>
</ul>
 
Preferred:
<ul>
<li>One year of Table Games supervisory experience.</li>
<li>Previous experience working in a similar resort setting.</li>
</ul>
 
CERTIFICATES, LICENSES, REGISTRATIONS: Must be able to obtain and maintain below licenses/certificates during the duration of their employment.
<ul>
<li>Gaming Card</li>
<li>Alcohol Awareness Card</li>
</ul>
 
SUPERVISORY RESPONSIBILITIES:
<ul>
<li>Supervise four to six table games, including the dealers, players, bankrolls, and paperwork for each game</li>
</ul>
 
WORK SCHEDULE/HOURS:
<ul>
<li>Varies</li>
</ul>
 
Plaza Hotel &amp; Casino is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act. Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

PIT SUPERVISOR - TABLE GAMES

<h3>Job Description</h3>
Job Description
Job Summary: 
We are looking for an experienced Overnight F&amp;B Supervisor to join our team at Miccosukee Casino &amp; Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way.
Miccosukee Casino &amp; Resort is expanding, with completed projects including a new Smoking Room &amp; Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination. 
We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino &amp; Resort has been awarded the 2023 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times’ Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025.
We are seeking passionate, service-oriented individuals to join our exceptional team. If you’re ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you!
 
Qualifications
<ul>
<li>High school diploma and 3 years of beverage supervision or management, or equivalent combination of both. </li>
<li>Certification as a mixologist from a reputable bartending school is a plus</li>
<li>Proficient in the English language, bilingual is a plus</li>
<li>Effective communication required. </li>
<li>Intermediate math skills required.</li>
<li>Be courteous and show genuine care for all co-workers and guest(s)</li>
<li>Ability to work well in a team environment</li>
<li>Must be able to handle a multitude of tasks in an intense, ever-changing environment. </li>
<li>Maintain a professional appearance and manner at all times.</li>
<li>Excellent guest service skills, as well as excellent communication skills.</li>
<li>Good interpersonal skills -Outgoing personality.</li>
<li>Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines</li>
<li>Must be able to frequently move freely about the property, maintain manual dexterity to operate job related equipment, such as telephones, copiers, etc., withstand various activities such as frequent walking, and withstand prolonged standing, stretching, bending and kneeling without restriction</li>
<li>Must be able to work different shifts, which may include holidays and weekends</li>
<li>Be able to work indoors and be exposed to various environmental contaminants including smoke</li>
<li>Ability to lift or carry a minimum of 20 pounds unassisted in the performance of specific tasks assigned</li>
<li>Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives</li>
<li>Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner</li>
<li>Must be able to address stressful situations with clients with dignity and the utmost tact and politeness</li>
<li>Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods</li>
</ul>
 
Responsibilities
The primary responsibility of the Overnight F&amp;B Supervisor is overseeing the day-to-day operations of the beverage operations. The Beverage Manager will be expected to provide effective strategic direction to ensure operational efficiency, highest standards of service and maximize profitability pertaining to the service of all beverages within all Food &amp; Beverage venues within the operation.
<ul>
<li>Lead and manage F&amp;B team to ensure mentoring meets Miccosukee Service Expectations</li>
<li>Oversees the day to day activities of all beverage services. </li>
<li>Responsible for planning and scheduling employees in accordance with F&amp;B departmental needs.</li>
<li>Supervises F&amp;B employees in accordance with facility policy and procedures</li>
<li>Trains and coaches’ F&amp;B employees</li>
<li>Responsible for shift scheduling including: work station assignments/rotations, employee training, employee breaks to ensure there is coverage based on forecasts.</li>
<li>Makes adjustments as necessary during shift to assure completion of work assignments.</li>
<li>Operates within Standard Operating Procedures (SOPs) and Job Safety Analysis (JSAs).</li>
<li>Computes reports on operations.</li>
<li>Organizes and supervises maintenance tasks related to all events scheduled during the year ensuring the completion of the work in time.</li>
<li>Monitors purchases and transfers of alcoholic beverages.</li>
<li>Assists in preparing and monitoring the beverage budget and reviewing monthly variance report and expenditures; implements programs and processes to increase revenue and optimize profits.</li>
<li>Maintains liquor controls and policies and procedures regarding alcohol sales and service levels.</li>
<li>Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available in outlets, the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list, designated glassware and garnishes for drinks, all bar menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices.</li>
<li>Must possess the ability to develop, present, and promote seasonal spirits/beer/wine offerings, venue specific beverage menu offerings – while being up-to-date with all industry trends and mixology. </li>
<li>Coordinates and ensures accurate monthly inventory, transfers, monitor/minimize waste, proficient beverage pars and weekly beverage orders.</li>
<li>Ensures proper sanitation, preventative maintenance, and vendor support of all alcoholic/non-alcoholic beverage equipment, floor stations, bars, keg coolers and/or storage areas. </li>
<li>Manages all activities of the beverage function for the organization. </li>
<li>Adhere to the Miccosukee Service Expectations and ensure team compliance</li>
<li>Monitor compliance with all aspects of Miccosukee Casino &amp; Resort internal controls</li>
<li>Train, coach, counsel, evaluate and administer discipline to F&amp;B team</li>
<li>Make recommendations for the termination of any subordinate team member who, after coaching and discipline, performs at levels below Miccosukee Service Expectations</li>
<li>Interview prospective team members and measure against Miccosukee Service Expectations</li>
<li>Make recommendations for the employment of candidates who will perform at or above Miccosukee Service Expectations</li>
<li>Maintain complete knowledge of and comply with all departmental policies and procedures</li>
<li>Evaluate operating procedures, recommend changes, and implement approved changes</li>
<li>Maintain confidentiality of pertinent casino data</li>
<li>Maintain clear and open communication with guests, managers and team members</li>
<li>Consistent and regular attendance is an essential function of this job</li>
<li>Performs other related duties as assigned</li>
</ul>
This job description is not necessarily an exhaustive list of all responsibilities, skills, duties and requirements, efforts or working conditions association with this position. While this is intended to be an accurate reflection of the current tasks performed, management reserves the right to revise or require other commitments when circumstances prevail. All Miccosukee Casino &amp; Resort Team Members are expected to conduct and carry themselves in a professional manner at all times and to observe the Company’s standards, work requirements and rules of conduct.
The Casino &amp; Resort will function seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill these demands
While performing the duties of this job, the team member will be regularly required to walk, stand and sit. The associate will occasionally be required to climb and use balance. Additionally, the team member will frequently be asked to use hands and arms carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision. While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high levels of noise. This is a smoking environment.
 
 Overnight 40 hours

Overnight Food & Beverage Supervisor (Full-Time)

<h3>Job Description</h3>
Job DescriptionCompany Description 
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description 
Plan, organize, and develop the food and beverage services of organizations and&nbsp;businesses, at the same time as meeting customer expectations, food and hygiene standards and financial targets. Responsible for the combined performance of the team&nbsp; and for ensuring that everyone within their team reaches their targets.&nbsp;
<ul>
<li>Spend time negotiating with the client organization, assessing its requirements&nbsp;and ensuring that it is satisfied with the service delivered.</li>
<li>Recruiting and training permanent and casual staff.</li>
<li>Organizing, leading and motivating the catering team.</li>
<li>Communicating daily with the management team, planning work schedules&nbsp;and checking client requirements.&nbsp;</li>
<li>Dealing with customer complaints and enquiries.&nbsp;</li>
<li>Taking responsibility for the sales and marketing of the conference center,&nbsp;including pricing, promotions, image/brand and profile.</li>
<li>Researching markets to identify new business; therefore, negotiating with&nbsp;external service providers and suppliers as required.</li>
<li>Planning menus in consultation with chefs.</li>
<li>Ensuring health and safety regulations are strictly observed.</li>
<li>Budgeting and establishing financial targets and forecasts.</li>
<li>Finalize all budget event orders for distribution to operating departments.</li>
<li>Track to ensure all BEO’s and authorized forms are received signed from&nbsp;clients</li>
</ul>
Additional Information 
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Catering Sales Manager - up to $51,000 + Bonus

<h3>Job Description</h3>
Job DescriptionDescription:
JOB SUMMARY:
Protects the assets of the company and provides a safe environment for employees and guests.
 
ESSENTIAL JOB FUNCTIONS:
<ol>
<li>Ability to enforce property safety regulations.</li>
<li>Performs all security-related duties for the Racing (non-casino) areas.</li>
<li>Patrols all sections of the Racing (non-casino) areas to identify safety hazards and breaks in guest safety.</li>
<li>Administers first aid and CPR as needed</li>
<li>Acts as a role model; always presenting oneself as a credit to LAD and encourages others to do the same.</li>
<li>Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.</li>
<li>Maintains confidentiality according to LAD guidelines.</li>
<li>Performs other duties as assigned by the Security Supervisor or Manager.</li>
</ol>
 
Requirements:
GENERAL REQUIREMENTS:
<ul>
<li>High school graduate or equivalent required. </li>
<li>Must have a valid driver’s license with no suspensions, DUI or more than two (2) moving vehicle violations within the last three (3) years. </li>
<li>Must possess strong interpersonal skills. </li>
<li>Must have strong oral and written communication skills. </li>
<li>Must be able to get along with co-workers and work as a team. </li>
<li>Must be honest and trustworthy. </li>
<li>Must have good attendance record. </li>
<li>Must be able to read, write, speak and understand English.</li>
<li>Security experience helpful. </li>
<li>First Aid, CPR certifications helpful.</li>
</ul>
 
DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:
PHYSICAL &amp; MENTAL:
<ul>
<li>Must be able to run. </li>
<li>Physically able to lift and carry 25 lbs. in each hand at the same time for short distances. </li>
<li>Physically able to assist in moving heavy carts. </li>
<li>Physically able to stand/walk long periods of time, regardless of weather conditions. </li>
<li>Must be able to push heavy loads, bend, reach, kneel, twist, grip, stoop and crouch. </li>
<li>Must be able to work independently. </li>
<li>Must have the ability to be firm, yet polite, when necessary. </li>
<li>Must present a well groomed appearance.</li>
</ul>
 
WORK ENVIRONMENT:
<ul>
<li>Must be able to maneuver to all areas of the casino. </li>
<li>Must be able to discern low volume radio traffic in a high noise level environment. </li>
<li>Must be able to exercise good judgment in adverse situations.</li>
<li>Must be able to work at a fast pace and in stressful situations. </li>
<li>Must be alert and observant of your surroundings. </li>
<li>Must be alert to radio traffic in noisy casino environment. </li>
</ul>

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