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<h3>Job Description</h3>
Job Description
About Paradigm
Paradigm offers a suite of legal practice software solutions that help lawyers manage, automate, and grow their firms. More than 50,000 lawyers across 170 countries use our products to shift the paradigm of how they practice law. With four world-class all-in-one legal practice management platforms - PracticePanther, Bill4Time, MerusCase, and LollyLaw - in addition to payments and accounting solutions powered by Headnote and TrustBooks, Paradigm empowers lawyers across the spectrum of practice area, geography, and business needs. At Paradigm, we are fast-paced, ambitious, and unified by a common vision to build the best legal technology products in the world.
What is the role?
As an entry-level Customer Onboarding Specialist with one of our leading products, MerusCase, you will be responsible for providing exceptional onboarding and customer experience through our customers' lifecycles. We are looking for a candidate who can maintain strong client relationships while operating in a nimble, fast-moving environment. The ideal candidate will be able to communicate with customers professionally, train customers on the software, resolve inquiries in a timely manner, be the voice of customers, and mitigate technical requests.
In this role, you will:
<ul>
<li>Become a MerusCase expert and offer personalized service to show the value of the product for long-term use with your portfolio of clients.</li>
<li>Onboard &amp; train customers on how to best utilize the software and consult clients on how the system can be used to increase efficiency in their day-to-day.</li>
<li>Be responsible for the management of a portfolio of clients to foster long-term business relationships.</li>
<li>Respond to high level customer inquiries as quickly and accurately as possible via email or phone.</li>
<li>Work collaboratively with other departments to resolve issues and deliver a great customer experience.</li>
<li>Work collaboratively with Customer Support to flag, escalate, and resolve requests from accounts.</li>
<li>Work collaboratively with Sales to ensure a smooth client transition and onboarding process.</li>
<li>Collect and manage product feedback from clients to share with our product team and participate in conversations advocating for an improved client experience.</li>
<li>Improve client satisfaction and retention.</li>
<li>Drive product adoption, share best practices, implement growth, and optimize strategies to drive maximum value and success with new and existing customers.</li>
<li>Perform other duties as assigned.</li>
</ul>
Qualifications
<ul>
<li>1-3 years of experience in a customer support, onboarding, or similar role, ideally in a SaaS environment</li>
<li>Project management skills</li>
<li>Experience leading initiatives and succeeding in a team environment</li>
<li>High-growth or early-stage startup experience is preferred</li>
<li>Knowledge in the legal industry advantageous</li>
</ul>
Who is the ideal candidate?
<ul>
<li>Must be patient, empathetic, and have great communication skills</li>
<li>Self-started and resourceful</li>
<li>Data driven</li>
<li>Strong interpersonal skills to work collaboratively with different departments</li>
<li>Comfortable with technology and learning new software</li>
<li>Ability to handle escalated customer issues</li>
<li>Self-motivated, diligent, and can inspire others</li>
<li>Excellent verbal and written communication skills</li>
<li>Organized, detail oriented, and able to manage multiple tasks</li>
<li>Must be personable and enjoy working in a client-facing role</li>
<li>Able to discuss technically detailed processes and integrations with customers who are both tech-savvy and non-technical</li>
</ul>
Benefits/Perks
<ul>
<li>Competitive salary</li>
<li>Paid vacation + sick and parental leave </li>
<li>Remote working flexibility </li>
<li>Budget for home office improvements </li>
<li>Company culture that encourages work / life balance </li>
<li>100% paid PPO medical, vision, and dental insurance, 401k matching, equity grants</li>
<li>Bi-annual company retreats and many other fun activities to bring our team together as often as possible!</li>
</ul>

Customer Onboarding Specialist - MerusCase

<h3>Job Description</h3>
Job Description
About ABC Legal Services:
ABC Legal Service is proud to be the national leader in service of process. We are growing and are looking for talented new team members to support our growth and solve exciting challenges!
We are a team of over 700 with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer.
Job Overview:
The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in Indiana, Iowa, Wisconsin, North Dakota, Kentucky, Alabama, Florida, Oklahoma, Michigan, North Carolina, South Carolina (Remote).
Key Responsibilities:
<ul>
<li>Respond to customer support tickets, including answering questions and resolving issues related to existing orders</li>
<li>Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online</li>
<li>Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field</li>
<li>Document issues in Confluence</li>
<li>Visit court dockets for information on case filing and occasionally pull filed papers</li>
<li>Perform other job-related duties as assigned</li>
</ul>
Qualifications:
<ul>
<li>High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone</li>
<li>Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred</li>
<li>Document manipulation experience</li>
<li>Ability to read, write, and speak English </li>
<li>Ability to transcribe information, review an order, investigate issues and implement solutions</li>
<li>Ability to perform repetitive tasks with accuracy</li>
<li>Ability to maintain a high level of work product in often stressful situations</li>
<li>Ability to anticipate issues and circumvent them</li>
<li>Ability to implement new processes and changes and improve performance</li>
<li>Typing speed of at least 55 wpm</li>
</ul>
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!
<ul>
<li>Health, Dental, Vision insurance</li>
<li>401(k)</li>
<li>Disability insurance</li>
<li>Employee assistance program</li>
<li>Paid time off</li>
<li>7 Paid holidays </li>
<li>4 floating holidays </li>
<li>Referral program</li>
</ul>
Starting Pay: $15.00 to $17.00
Schedule: Full-time, Monday thru Friday, 7- 4 PST

Customer Service Representative (Remote)

<h3>Job Description</h3>
Job Description
FrankCrum is a Top Workplace!
FrankCrum, voted by it's employees as a Top Workplace in Tampa Bay for more than 10 years in a row, is a Professional Employer Organization (PEO) based in Clearwater, Florida. FrankCrum employs approximately 400 people who serve over 4,000 businesses by offering a full range of HR services, including payroll, employee benefits, HR consulting services and workers' compensation insurance. Our PEO is a family culture that encourages people to feel at home, collaborate, and respect each other and we live by our Pillars of Excellence which are Integrity, Prosperity, and Affinity!
Click here to learn more about FrankCrum!
The Role You'll Play to Create Success
We are happy to announce a full-time&nbsp;Technical&nbsp;Support Specialist position filled with many exciting opportunities! In this role, you will have the opportunity to impact the FrankCrum business everyday by performing performing technical support functions and providing technical support to employees and clients.
<ol>
<li>Receives telephone calls and e-mails from users and assists with their technical problems or questions.</li>
<li>Maintains help desk system data, recording requests from users, maintaining current status, performing follow up and escalation as needed. Contribute to the help desk system knowledge base to promote self-service.</li>
<li>Performs work on network equipment, appliances, desktop equipment, voice systems, desktop systems, peripherals, and vendor services for the information technology department.</li>
<li>Ascertains from computer user the nature of problem, determines whether problem is caused by hardware, such as modem, printer, cables, or telephone, formulates diagnosis, and assists users through problem solving steps.</li>
<li>Provides first level of support for Exchange, including Outlook setup, troubleshooting and Mailbox creation, as well as&nbsp;for digital and IP phone systems.</li>
<li>Performs Active Directory access administrator duties such as setup of new user accounts, password reset, and deleting terminated user accounts.</li>
<li>Works with co-workers to research problems and find solutions.</li>
<li>Consults with client and staff to implement and support remote check printing setup.</li>
<li>Documents system processes for hardware group when needed.</li>
<li>Provides training to FrankCrum employees on basic office applications such as word, EXCEL, Outlook, and Power Point when necessary.</li>
<li>Researches and evaluates new products and attend training sessions and seminars to further knowledge.</li>
<li>Performs basic system administration work on various systems.</li>
</ol>
The Attributes We Seek
Keys to success in this position include knowledge of computer hardware and software systems and programs to a broad extent.&nbsp;An associate degree or equivalent technical certifications is required. Minimum of two (2) years of experience in areas such as Microsoft technology knowledge including Active Directory, Azure/ Entra ID, Office Products, Disk and tape backups, local area networking, PC, laptops, portable devices, telephone products. 
Our Competitive Benefits
Along with this great opportunity, FrankCrum also provides exceptional benefits from top carriers including:
<ul>
<li>Health Insurance is zero dollar&nbsp;paycheck cost for employee's coverage and only one-hundred-fifty dollar a month for family!</li>
<li>Dental and Vision Insurance</li>
<li>Short Term Disability and Term Life Insurance at no cost to the employee</li>
<li>Long Term Disability and Voluntary Term Life Insurance</li>
<li>Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance</li>
<li>401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes, and the employee is immediately vested in the employer match</li>
<li>Employee Assistance Program at no cost to the employee</li>
<li>Flexible Spending Accounts for Medical and Dependent Care Reimbursement</li>
<li>Health Savings Account funded by FrankCrum</li>
<li>Paid time off and holiday pay</li>
<li>Education reimbursement up to five thousand two hundred&nbsp;fifty dollars&nbsp;tax free per calendar year</li>
<li>PTO cash out</li>
<li>Tickets at Work</li>
<li>Access to the Corporate America Family Credit Union</li>
<li>Employee and client referral bonus programs</li>
<li>Paid volunteer time</li>
</ul>
What's Special About FrankCrum
FrankCrum, a family-owned business-to-business entity since 1981 is made of several companies: FrankCrum Corporate (a professional employer organization), FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency - all based in Clearwater, Florida. This "family of employer solutions" employs approximately 400 people who serve over 4,000 clients throughout the United States. FrankCrum employees are trained to deliver high value through exceptional customer service and treat clients and coworkers like family. By living by our Brand Pillars of Integrity, Affinity, and Prosperity, employees are recognized at quarterly events for exceptional customer service and milestones in tenure. 
The FrankCrum headquarters spans 14 acres and includes a cafe, subsidized for employees. Menus include made-to-order breakfast, hot lunch options and even dinners that can be ordered to-go, all at very affordable prices. The cafe also plays host to monthly birthday and anniversary celebrations, eating and costume contests, and yearly holiday parties. Through the input of its own employees, The Tampa Bay Times has recognized FrankCrum as a Top Place to Work for more than 10 years in a row! FrankCrum also supports several community efforts through Trinity Cafe, the Homeless Empowerment Program, and Clearwater Free Clinic!
If you want to play this role to positively impact our clients' day-to-day business, then apply now!
FrankCrum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
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Technical Support Specialist

<h3>Job Description</h3>
Job Description
TEKsystems is currently supporting a client in Monmouth County, NJ for a Customer Care Specialist. This role will support ecommerce sales and provide a best in class customer experience. Applicants with strong communication skills and ability to work in a fast paced environment are encouraged to apply.
Description:
<ul>
<li>Support email and phone communication with customers regarding product orders</li>
<li>Answer emails from clients offering product knowledge, item numbers, tracking numbers</li>
<li>Process purchase orders through ERP</li>
<li>Support warranty and return process</li>
<li>Work with internal departments for effective communication on customer timelines</li>
</ul>
Qualifications:
<ul>
<li>2-3 years of back office experience in a customer support role</li>
<li>Prior experience with ERP systems highly preferred, SAP experience a plus</li>
<li>Experience with claims or warranty communication</li>
<li>Ecommerce</li>
<li>Microsoft skills</li>
<li>Strong communication</li>
</ul>
Additional Details:
<ul>
<li>Monday-Friday</li>
<li>8:30am-5pm</li>
<li>Hybrid schedule 3 days remote, 2 days in-office. Training will be 5x/week in office</li>
<li>This is an open ended contract position with the potential for conversion</li>
<li>Full benefits offered</li>
</ul>
Pay and Benefits
The pay range for this position is $23.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Wall,NJ.
Application Deadline
This position is anticipated to close on Aug 1, 2025.
h4&gt;About TEKsystems: 
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Customer Service Specialist

<h3>Job Description</h3>
Job DescriptionSalary: 
JOB TITLE: Customer Engineering Specialist
DEPARTMENT: Customer Engineering
SUPERVISOR: Sr. Customer Engineering Manager
SUMMARY: The Customer Engineering Specialist will be responsible for assisting Customer Engineering and the Sales Team in finding the correct solutions for projects and roll outs we are working on. This position will also be responsible for developing drawings, fixture schedules, submittal packages, pricing, etc. for multiple projects being worked on within the organization. This position must conform to all corporate policies and procedures and uphold ethical standards.
This position will embody Lightserve s core values, exemplifying them with the utmost integrity. Employee will represent Lightserve and their department with the highest regard in both external and internal communications, ensuring a standard of excellence in all interactions.
DUTIES AND RESPONSIBILITIES: 

<ul>
<li>Assist in understanding client requirements and preparing competitive quotations and bids that meet expectations.</li>
<li>Review bid materials and provide alternate recommendations to align with customers budgetary needs.</li>
<li>Support internal teams with accurate and timely development of program scope and pricing.</li>
<li>Communicate professionally with customers, responding promptly to inquiries and providing support throughout the project lifecycle.</li>
<li>Develop and maintain positive relationships with lighting manufacturers and labor partners.</li>
<li>Negotiate pricing and availability with vendors under supervision.</li>
<li>Learn to solution lighting and controls systems, including emergency lighting, in compliance with local codes and life safety requirements.</li>
<li>Use tools such as AutoCAD, DIALux, AGI32, and other software to support project designs from concept to completion.</li>
<li>Maintain knowledge of lighting and controls products, including major product lines, and their applications.</li>
<li>Assist with on-site audits and help execute seamless audit plans.</li>
<li>Utilize platforms such as Excel, audit applications, and the companys account management system to support project management.</li>
<li>Ensure that projects meet quality standards and adhere to local code requirements.</li>
<li>Support the Sales Team by providing information on lighting and controls products and assisting with customer presentations.</li>
<li>Research and evaluate lighting and controls products, sharing findings with internal teams, leadership, and customers as needed.</li>
<li>Participate in educational workshops, review professional publications, and engage in networking opportunities to enhance technical knowledge.</li>
<li>Take on additional tasks and responsibilities as assigned by management.</li>
</ul>
QUALIFICATIONS AND SKILLS:

Education and Certifications:
<ul>
<li>Associate or bachelors degree.</li>
<li>Professional Lighting Certification preferred (LC, CLCP).</li>
</ul>
Required Qualifications:
<ul>
<li>Ability to maintain a professional presence with all vendors, customers, colleagues, and management.</li>
<li>Customer service focus with the ability to respond to requests in a timely manner.</li>
<li>Ability to work in a fast-paced environment with several competing priorities as part of a team.</li>
<li>Ability to navigate multiple computer system windows, applications, and utilize search tools to find information.</li>
<li>Outstanding communication and presentation skills (verbal and written).</li>
<li>Proficient in Microsoft Office Suite.</li>
<li>Ability to travel, occasionally overnight.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Associate or bachelors degree in related field.</li>
<li>Commercial and/or Industrial lighting experience.</li>
<li>Knowledge of Auto CAD LT.</li>
<li>Understanding of/proficient in lighting calculation software.</li>
</ul>
COMPANY BENEFITS:
<ul>
<li>Companypaid medical and dental premiums for employees on our base plan.</li>
<li>Paid parental leave</li>
<li>Access to vision and other ancillary benefits.</li>
<li>401(K) including company match after one year.</li>
<li>Company paid longterm disability and life insurance.</li>
<li>Paid time off plus 10 companypaid holidays.</li>
<li>Current hybrid work schedule after successful on-boarding period (3) days in the office and (2) days remote.</li>
</ul>
WORK ENVIRONMENT:
<ul>
<li>Office, cubicle, or workstation</li>
</ul>
AA/EOE. Women, Minorities, Veterans, and Disabled People Encouraged to Apply
Lightserve Corporation is a drug-free workplace and an E-Verify employer. The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may by required from day-to-day.

Customer Engineering Specialist

<h3>Job Description</h3>
Job DescriptionSalary: 
JOB TITLE: Customer Engineering Specialist
DEPARTMENT: Customer Engineering
SUPERVISOR: Sr. Customer Engineering Manager
SUMMARY: The Customer Engineering Specialist will be responsible for assisting Customer Engineering and the Sales Team in finding the correct solutions for projects and roll outs we are working on. This position will also be responsible for developing drawings, fixture schedules, submittal packages, pricing, etc. for multiple projects being worked on within the organization. This position must conform to all corporate policies and procedures and uphold ethical standards.
This position will embody Lightserve s core values, exemplifying them with the utmost integrity. Employee will represent Lightserve and their department with the highest regard in both external and internal communications, ensuring a standard of excellence in all interactions.
DUTIES AND RESPONSIBILITIES: 
 
<ul>
<li>Assist in understanding client requirements and preparing competitive quotations and bids that meet expectations.</li>
<li>Review bid materials and provide alternate recommendations to align with customers budgetary needs.</li>
<li>Support internal teams with accurate and timely development of program scope and pricing.</li>
<li>Communicate professionally with customers, responding promptly to inquiries and providing support throughout the project lifecycle.</li>
<li>Develop and maintain positive relationships with lighting manufacturers and labor partners.</li>
<li>Negotiate pricing and availability with vendors under supervision.</li>
<li>Learn to solution lighting and controls systems, including emergency lighting, in compliance with local codes and life safety requirements.</li>
<li>Use tools such as AutoCAD, DIALux, AGI32, and other software to support project designs from concept to completion.</li>
<li>Maintain knowledge of lighting and controls products, including major product lines, and their applications.</li>
<li>Assist with on-site audits and help execute seamless audit plans.</li>
<li>Utilize platforms such as Excel, audit applications, and the companys account management system to support project management.</li>
<li>Ensure that projects meet quality standards and adhere to local code requirements.</li>
<li>Support the Sales Team by providing information on lighting and controls products and assisting with customer presentations.</li>
<li>Research and evaluate lighting and controls products, sharing findings with internal teams, leadership, and customers as needed.</li>
<li>Participate in educational workshops, review professional publications, and engage in networking opportunities to enhance technical knowledge.</li>
<li>Take on additional tasks and responsibilities as assigned by management.</li>
</ul>
QUALIFICATIONS AND SKILLS:
 
Education and Certifications:
<ul>
<li>Associate or bachelors degree.</li>
<li>Professional Lighting Certification preferred (LC, CLCP).</li>
</ul>
Required Qualifications:
<ul>
<li>Ability to maintain a professional presence with all vendors, customers, colleagues, and management.</li>
<li>Customer service focus with the ability to respond to requests in a timely manner.</li>
<li>Ability to work in a fast-paced environment with several competing priorities as part of a team.</li>
<li>Ability to navigate multiple computer system windows, applications, and utilize search tools to find information.</li>
<li>Outstanding communication and presentation skills (verbal and written).</li>
<li>Proficient in Microsoft Office Suite.</li>
<li>Ability to travel, occasionally overnight.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Associate or bachelors degree in related field.</li>
<li>Commercial and/or Industrial lighting experience.</li>
<li>Knowledge of Auto CAD LT.</li>
<li>Understanding of/proficient in lighting calculation software.</li>
</ul>
COMPANY BENEFITS:
<ul>
<li>Companypaid medical and dental premiums for employees on our base plan.</li>
<li>Paid parental leave</li>
<li>Access to vision and other ancillary benefits.</li>
<li>401(K) including company match after one year.</li>
<li>Company paid longterm disability and life insurance.</li>
<li>Paid time off plus 10 companypaid holidays.</li>
<li>Current hybrid work schedule after successful on-boarding period (3) days in the office and (2) days remote.</li>
</ul>
WORK ENVIRONMENT:
<ul>
<li>Office, cubicle, or workstation</li>
</ul>
 
AA/EOE. Women, Minorities, Veterans, and Disabled People Encouraged to Apply
Lightserve Corporation is a drug-free workplace and an E-Verify employer. The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may by required from day-to-day.

<h3>Job Description</h3>
Job Description
The Customer Account Specialist position is responsible for providing best in class customer service to Sales and a portfolio of assigned customers. Accountable for managing customer orders through the pipeline to facilitate growth of existing accounts. In the event of absence, these job responsibilities will be covered by an employee in the “CSS role” or “Manager or Director of Service” position.
Responsibilities and Duties: 
This job description and performance standard document has been prepared as a guide to ensure better communication and understanding. All responsibilities, however, have not been included, nor could they be. Your Supervisor/Manager may from time to time ask you to perform other related duties not specifically included in this description. Likewise, this description will be revised when required to meet current business needs.
Customer Centric Focus: 
• Partners with Sales to create new customer items; use PLS form to create items in Radius.
• Enters customer sales orders; ensuring all requirements have been met per order (product/order mins, pricing details, Leadtime needs)
• Delivers complete, accurate, and timely sales order details to support internal order processing.
• Review open order reports daily and drives communication-advising customers on change in dates.
• Create shipping release with a high level of accuracy; to achieve on time delivery. 
• Manage expedited shipments as necessary, with required management approval.
• Create expedited sales order requests with scheduling as needed.
• Responsible for processing Returns and Credit as needed. Provide timely feedback so customers have an effortless experience.
• Add, modify customer contacts in Salesforce CRM- data is leveraged for satisfaction surveys, marketing, and tradeshow announcements.
• Leverage Salesforce CRM to collect insights into customer expectations. Along with capture interactions via service calls, successes, and problems to drive ongoing improvements.
• Liaise as needed with cross-functional internal teams (including Pre-media, Engineering, Supply Chain, Scheduling, Quality, Production and Shipping) to improve the entire customer experience.
• Escalate internal systematic/process concerns until final solution/resolution is provided to customer.
• Maintain product awareness- technical understanding of our products/processes.
• Process and manage non-conformances with internal and external customers. 
• Provide samples to customers. 
• Attain pricing or price lists on existing items as needed
• May require light travel to internal meetings or customer meetings.
Skills and Qualifications:
• Exceptional customer-facing communication skills; excellent listening skills
• Action-oriented, assertive, and diplomatic. 
• This position requires an individual who enjoys working with a sense of urgency and creative problem-solving. 
• Thrives on challenges.
• Attitude- friendly, patient, positive
• Values teamwork and supports team environment.
• College degree preferred or 2+ years of experience in a Customer Service role in a manufacturing environment.
Working Conditions and/or Physical Requirements:
• Hybrid Office position: 3 days in local office with 2 remote- scheduled with Manager.
• Must be able to work during the hours between 8 a.m. and 5 p.m.
• Must be capable and willing to work more than a normal workweek with notice, as outlined in the 
• Personnel Handbook, as work level demands dictate.
• Must be able to distinguish and ensure accuracy of work in a fast-paced production environment.
• Must be able to identify, prioritize, and meet multiple expectations for area of responsibility.
• Must have the physical dexterity to bend, stand, flex, and reach as the position dictates.
• Must be able to use the Company’s software efficiently and effectively.
• Must travel as required; overnight travel may be required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

<h3>Job Description</h3>
Job Title: Case Management Specialist
Location: US Remote, Cambridge, MA,
About the Job
Across the Rare Diseases our ‘one team, common goals, single mission’ approach is leading the way.&nbsp;
This Rare Disease model highlights the need to reinvent and evolve the Case Management (CM) specialist role with more accountability, responsibility, and strategic intent than ever before. The new CM will be required to elevate performance, skills, knowledge, behaviors and contribute a critical component of our new play to win elite approach.&nbsp;
We have elevated the CM role to include: Building expertise for 7 brands, 5 therapeutic areas, engage in account strategy and planning with galaxy and constellation teams (monthly), engage in launch preparations with insights and expertise, understanding market conditions that impact the patient journey (i.e. payer coverage, government, legislation, Pharma, industry, access), understanding rare competitive products, advise the cross functional teams on the patient perspective, consider the account perspective, and developing skills sets that will allow them to compliantly bring patient insights back to leadership reducing the need for external insights gathering. CM will communicate key performance indicators (KPIs) to measure success and impact (reported monthly). There will be a component of travel driven by the account needs, requests, and team decisions.
The Case Management Specialist will be responsible for supporting Rare Disease patients and families through comprehensive care coordination and case management expertise aligned to their assigned community territory.&nbsp; This position will be utilized as a case management position throughout the country that will support open geographies. The role will involve different lengths of long-term and short-term coverage.
The CMS will develop and execute personalized care plans to identify and address barriers to treatment, foster ongoing relationships with patients, caregivers, healthcare providers, and other key stakeholders. The CMS proactively identifies and mitigates access barriers, coordinates with insurance providers, specialty pharmacies, and local resources as needed. Additionally, they assist in facilitating insurance approvals for both the product and administration, ensuring seamless collaboration across multiple functions to maintain a cohesive support network. The CMS works collaboratively in a team environment with internal cross-functional team members to help facilitate and optimize patient care.&nbsp;
We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&amp;D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.
Main Responsibilities:
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Act with a sense of urgency and purpose, lead the case management process, while balancing the needs of individual patients to align with the business objectives of Sanofi, and the Rare Disease organization.
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This position will be utilized as a case management position throughout the country that will support open geographies. The role will involve different lengths of long-term and short-term coverage.
</li>
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Assess individual patients’ access needs and develop an action plan that provides for the initiation and continuation of treatment.&nbsp;
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Help facilitate insurance approval for Sanofi Rare Disease therapies.
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Educate patients, caregivers, health care providers, and others regarding insurance options, requirements or limitations, case management services, and steps needed to gain product and administration approval.
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Maintain comprehensive understanding of the reimbursement process, navigation of health care systems, billing/coding guidelines, insurance plans, payer trends, internal and external patient assistance programs, and related resources.
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Enroll patients who qualify into the appropriate financial assistance program as needed/required.&nbsp;
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Maintain up-to-date knowledge of the resources available at the regional level as well as market landscape and apply this knowledge in ways that best supports patient access to therapy.
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Compliantly coordinate the exchange of patient-related information with internal and external stakeholders.
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Exhibit initiative and leadership within the cross-functional regional team. Able to consistently identify complex patient care gaps and develop action plans. Demonstrates accountability for action plan execution and energetically drives for success and results.
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Establish and maintain professional and effective relationships with all internal and external customers and stakeholders, including but not limited to case management team and patient support services colleagues, medical, sales, market access, insurance companies, specialty pharmacies, infusion site staff and office coordinators.&nbsp;&nbsp;
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Attend patient meetings, site visits/calls, conferences, and trade shows to educate individuals regarding services and other approved case management topics. Represent Sanofi in all venues in a professional manner.
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Raise own performance expectations and goals to support the account teams demonstrating personal and team growth.
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Demonstrate and maintain a high level of business acumen, understanding of Sanofi’s business model, and the role of the case manager and patient support services team in commercializing the business and driving initiatives to meet goals.&nbsp;
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Demonstrate innovation by consistently monitoring systems, processes, and potential care gaps, offering new ideas and solutions to elevate the support program.
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Effectively share reimbursement and other knowledge with PSS members through orientation training, case studies, consultation for complex cases, and special projects as requested.  
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Consistently maintain and document accurate data, including insurance, coverage approvals, on-going coverage requirements, and all patient and provider interactions.
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Proficient in use of CRM tool to document work.&nbsp; Consistently leverage CRM reporting tools and data analytics to make strategic territory decisions while prioritizing patient and customer needs.&nbsp;
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Utilize professional communication to foster strong working relationships with internal and external colleagues.
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Provide caseload coverage outside of assigned territory as needed.&nbsp;&nbsp;
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Ensure compliance with Sanofi policies.&nbsp;
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</ul>
About You
Qualifications:
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Bachelor’s Degree required.&nbsp;
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3-5 years of patient-facing or high touch customer interaction experience required.&nbsp;
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In-depth understanding of health insurance benefits, relevant state and federal laws and insurance regulations.&nbsp;
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Excellent written and oral communication, mediation, and problem-solving skills, including the ability to connect with patients, caregivers, and providers.&nbsp;
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Experience and demonstrated success working in a complex matrix to accomplish goals with a patient centric approach.&nbsp;
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Strong people skills that demonstrate flexibility, persistence, creativity, empathy, and trust.&nbsp;&nbsp;&nbsp;
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Robust computer literacy skills including data entry and MS Office-based software programs.&nbsp;
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Possesses strong business acumen and strategic thinking skills.&nbsp;
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Ability to identify and handle sensitive issues, working independently and collaboratively within teams.&nbsp;&nbsp;
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Ability to travel required, ~10%, possibly weekends.&nbsp;
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This position is based in Cambridge, MA.&nbsp; Applicants must reside in a location which would allow them to comply with Sanofi’s hybrid work policy.&nbsp;
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</ul>
Preferred Qualifications:
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Bi-lingual; Spanish language skills preferred.&nbsp;
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Salesforce CRM experience&nbsp;
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Direct experience in the case management, insurance, or healthcare systems fields
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Pharma/biotech patient services experience Why Choose Us?
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Bring the miracles of science to life alongside a supportive, future-focused team.
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Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
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Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
</li>
</ul>
Why Choose Us?
<ul>
<li>
Bring the miracles of science to life alongside a supportive, future-focused team.
</li>
<li>
Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
</li>
<li>
Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
</li>
<li>
Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.
</li>
</ul>
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
#GD-SG&nbsp; #LI-GZ &nbsp; &nbsp; &nbsp; &nbsp;
#LI-Remote #vhd
All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.

Case Management Specialist (REMOTE)

<h3>Job Description</h3>
Job Description
Infinite Banking Specialist – Remote | Full-Time
Are you ready to create financial freedom—for yourself and for others? Join our growing team as an Infinite Banking Specialist and help clients build wealth using powerful whole life strategies.
This is not just another job—it’s a career opportunity with unlimited earning potential, full vesting, and full support every step of the way.
Why Join Us:
<ul>
<li>
Commission-Only Structure – No base pay, but 50% commissions with no cap and fully vested from day one.
</li>
<li>
Agent Financing Available once you qualify
</li>
<li>
️ Choose from Basic, Advantage, or Premium packages to support your business + productivity
</li>
<li>
Comprehensive training program — from fundamentals to advanced Infinite Banking strategies
</li>
<li>
Daily live coaching + ongoing mentorship
</li>
<li>
Clear growth path with leadership opportunities
</li>
<li>
Supportive, positive, and collaborative culture
</li>
<li>
Weekly team meetings + recognition for top performers
</li>
<li>
️ Remote, flexible Mon–Fri schedule (no nights, weekends, or holidays!)
</li>
</ul>
What You’ll Do:
<ul>
<li>
Master the Infinite Banking Concept through training &amp; hands-on learning
</li>
<li>
Educate clients on building wealth through whole life insurance strategies
</li>
<li>
Deliver personalized financial solutions that make a lasting impact
</li>
<li>
Grow your business with proven systems, tools, and team support
</li>
</ul>
✅ What We’re Looking For:
<ul>
<li>
Licensed agents (or sponsorship available for qualified candidates)
</li>
<li>
Sales or customer service background a plus
</li>
<li>
Coachable, motivated, and eager to learn
</li>
<li>
Self-starters who thrive in a remote environment
</li>
</ul>
Location: Remote (open to Orlando &amp; nationwide candidates) Schedule: Full-Time | Flexible Monday–Friday hours
Company DescriptionInsurance , Sales 
<h3>Company Description</h3>
Insurance , Sales

Infinite Banking Specialist - Remote | Licensed & Sponsored

<h3>Job Description</h3>
Job Description
Are you ready to make a significant impact by supporting critical national security infrastructure? T-Rex Solutions is looking for a skilled PC Field Support Specialist to join our dynamic team in the Columbia, MD area.
Responsibilities:
The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Prepares engineering plans and site installation Technical Design Packages. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Configures computers, communications devices and peripheral equipment. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables.
<ul>
<li>
Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables &amp; telephone systems
Updates technical drawings using AutoCAD software as needed
 </li>
</ul>
Requirements:
<ul>
<li>
Minimum education and experience level: High school/GED and a minimum of four (4) years of experience. Equivalent education and experience: Associate's degree and two (2) years of experience.
</li>
<li>Active TS/SCI w/ FSP</li>
<li>Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches</li>
<li>Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)</li>
<li>Familiar with Active Directory security and policies</li>
<li>DoD 8570 IAT Level 1 Certification</li>
</ul>
T-Rex Overview
Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering.
T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits.
T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.
In compliance with pay transparency guidelines, the annual base salary range for this position is $40,000-$60,000. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.
T-Rex offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including: PTO available to use immediately upon joining (prorated based on start date), paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment among other benefits.

3,212 Remote Customer Support Specialist Jobs