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city

state

<h3>Job Description</h3>
Job Description
A family-owned business since 1924, A. Duie Pyle provides a range of integrated transportation and distribution solutions throughout the Northeast. Supported by our vast network of Less-Than-Truckload (LTL) service centers, warehouse facilities, and dedicated locations, we have the ability to offer flexible and seamless integrated solutions tailored to our customer’s needs.
Simply put, when it comes to integrated supply chain solutions, Pyle People Deliver. Our promise is to provide outstanding service as it remains to be our first and foremost mission.
Position Summary: 
As a Field Trainer, Support Specialist you will be required to travel throughout our Fleet Maintenance Facilities, located in the Northeast, and perform hands on, remote and guided diagnostic training to help support our shops excel. Additionally, you will be tasked with providing training on all facets of equipment, administration duties, new hires employee training and supporting the technician team with complex diagnostic repairs.
The responsibilities of the position include, but are not limited to:
<ul>
<li>Travelling to outlying Fleet Maintenance Facilities providing maintenance support and required training</li>
<li>Conducting and surveying training sessions to ensure material retention needs are met</li>
<li>Creating metrics to measure how the training is retained, utilized and the impact of it</li>
<li>Providing New Hire training on policies, procedures and fleet maintenance software</li>
<li>Reviewing daily OOS for complex issues and provides technical assistance</li>
<li>Reviewing monthly progress on all apprentices and performs final skills test prior to graduation</li>
<li>Assisting with shop vacancies, perform special assignments and provides operations supports</li>
</ul>
To be qualified for this position, you must possess the following: 
<ul>
<li>Strong knowledge of class 8 tractor and trailer maintenance and DOT/OSHA guidelines</li>
<li>Must have 5 plus years of maintenance experience in a fleet maintenance environment</li>
<li>Must have a compliment of tools required to perform most Class 8 repairs</li>
<li>Strong computer skills and proficient in: heavy-duty diagnostic software, Microsoft Word, Excel and Outlook</li>
<li>70% travel time on the road visiting various shops </li>
<li>Strong written and oral communication skills</li>
<li>CDL/State Inspection a plus</li>
</ul>
Benefits of Pyle:
<ul>
<li>Medical, Dental, Vision and Life Insurance</li>
<li>Short Term and Long Term Disability</li>
<li>401 (k) with Company Match</li>
<li>Annual Corporate Profit Sharing (100% employer paid)</li>
<li>Wellness Program for yearly benefits discount </li>
<li>Paid vacation and PTO; paid annual holidays </li>
</ul>
For a full job description associated with this posting, please contact A. Duie Pyle’s Human Resources department. This job posting is intended solely for external advertising purposes and does not represent a comprehensive list of all job-related duties and qualifications.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Field Trainer Diagnostic Support Specialist

<h3>Job Description</h3>
Job Description
About Paradigm
Paradigm offers a suite of legal practice software solutions that help lawyers manage, automate, and grow their firms. More than 50,000 lawyers across 170 countries use our products to shift the paradigm of how they practice law. With four world-class all-in-one legal practice management platforms - PracticePanther, Bill4Time, MerusCase, and LollyLaw - in addition to payments and accounting solutions powered by Headnote and TrustBooks, Paradigm empowers lawyers across the spectrum of practice area, geography, and business needs. At Paradigm, we are fast-paced, ambitious, and unified by a common vision to build the best legal technology products in the world.
What is the role?
As an entry-level Customer Onboarding Specialist with one of our leading products, PracticePanther, you will be responsible for providing exceptional onboarding and customer experience through our customers' lifecycles. We are looking for a candidate who can maintain strong client relationships while operating in a nimble, fast-moving environment. The ideal candidate will be able to communicate with customers professionally, train customers on the software, resolve inquiries in a timely manner, be the voice of customers, and mitigate technical requests.
In this role, you will:
<ul>
<li>Become a PracticePanther expert and offer personalized service to show the value of the product for long term use with your portfolio of clients.</li>
<li>Onboard &amp; train customers on how to best utilize the software and consult clients on how the system can be used to increase efficiency in their day-to-day.</li>
<li>Be responsible for the management of a portfolio of clients to foster long-term business relationships. </li>
<li>Respond to customer support inquiries as quickly and accurately as possible via chat or phone. </li>
<li>Work collaboratively with other departments to resolve issues and deliver great customer experiences. </li>
<li>Work collaboratively with Customer Support to flag, escalate, and resolve requests from accounts. </li>
<li>Create, own, and execute onboardings for new and existing clients. </li>
<li>Collect and manage product feedback from clients to share with our product team and participate in conversations advocating for an improved client experience. </li>
<li>Improve client satisfaction and retention.</li>
<li>Drive product adoption, share best practices, implement growth, and optimize strategies to drive maximum value and success with new and existing customers.</li>
<li>Perform other duties as assigned.</li>
</ul>
Qualifications
<ul>
<li>1-3 years of experience in a customer support, onboarding, or similar role, ideally in a SaaS environment</li>
<li>Project management skills</li>
<li>Experience leading initiatives and succeeding in a team environment</li>
<li>High-growth or early-stage startup experience is preferred</li>
<li>Knowledge in the legal industry advantageous</li>
</ul>
Who is the ideal candidate?
<ul>
<li>Must be patient, empathetic, and have great communication skills</li>
<li>Self-started and resourceful</li>
<li>Data driven</li>
<li>Strong interpersonal skills to work collaboratively with different departments</li>
<li>Comfortable with technology and learning new software</li>
<li>Ability to handle escalated customer issues</li>
<li>Self-motivated, diligent, and can inspire others</li>
<li>Excellent verbal and written communication skills</li>
<li>Organized, detail oriented, and able to manage multiple tasks</li>
<li>Must be personable and enjoy working in a client-facing role</li>
<li>Able to discuss technically detailed processes and integrations with customers who are both tech-savvy and non-technical</li>
</ul>
Benefits/Perks
<ul>
<li>Competitive salary</li>
<li>Paid vacation + sick and parental leave</li>
<li>Remote working flexibility</li>
<li>Budget for home office improvements</li>
<li>Company culture that encourages work/life balance</li>
<li>100% paid PPO medical, vision, and dental insurance, 401k matching, equity grants</li>
<li>Bi-annual company retreats and many other fun activities to bring our team together as often as possible!</li>
</ul>

Customer Onboarding Specialist - PracticePanther

<h3>Job Description</h3>
Job Description
About Paradigm
Paradigm offers a suite of legal practice software solutions that help lawyers manage, automate, and grow their firms. More than 50,000 lawyers across 170 countries use our products to shift the paradigm of how they practice law. With four world-class all-in-one legal practice management platforms - PracticePanther, Bill4Time, MerusCase, and LollyLaw - in addition to payments and accounting solutions powered by Headnote and TrustBooks, Paradigm empowers lawyers across the spectrum of practice area, geography, and business needs. At Paradigm, we are fast-paced, ambitious, and unified by a common vision to build the best legal technology products in the world.
What is the role?
As an entry-level Customer Onboarding Specialist with one of our leading products, MerusCase, you will be responsible for providing exceptional onboarding and customer experience through our customers' lifecycles. We are looking for a candidate who can maintain strong client relationships while operating in a nimble, fast-moving environment. The ideal candidate will be able to communicate with customers professionally, train customers on the software, resolve inquiries in a timely manner, be the voice of customers, and mitigate technical requests.
In this role, you will:
<ul>
<li>Become a MerusCase expert and offer personalized service to show the value of the product for long-term use with your portfolio of clients.</li>
<li>Onboard &amp; train customers on how to best utilize the software and consult clients on how the system can be used to increase efficiency in their day-to-day.</li>
<li>Be responsible for the management of a portfolio of clients to foster long-term business relationships.</li>
<li>Respond to high level customer inquiries as quickly and accurately as possible via email or phone.</li>
<li>Work collaboratively with other departments to resolve issues and deliver a great customer experience.</li>
<li>Work collaboratively with Customer Support to flag, escalate, and resolve requests from accounts.</li>
<li>Work collaboratively with Sales to ensure a smooth client transition and onboarding process.</li>
<li>Collect and manage product feedback from clients to share with our product team and participate in conversations advocating for an improved client experience.</li>
<li>Improve client satisfaction and retention.</li>
<li>Drive product adoption, share best practices, implement growth, and optimize strategies to drive maximum value and success with new and existing customers.</li>
<li>Perform other duties as assigned.</li>
</ul>
Qualifications
<ul>
<li>1-3 years of experience in a customer support, onboarding, or similar role, ideally in a SaaS environment</li>
<li>Project management skills</li>
<li>Experience leading initiatives and succeeding in a team environment</li>
<li>High-growth or early-stage startup experience is preferred</li>
<li>Knowledge in the legal industry advantageous</li>
</ul>
Who is the ideal candidate?
<ul>
<li>Must be patient, empathetic, and have great communication skills</li>
<li>Self-started and resourceful</li>
<li>Data driven</li>
<li>Strong interpersonal skills to work collaboratively with different departments</li>
<li>Comfortable with technology and learning new software</li>
<li>Ability to handle escalated customer issues</li>
<li>Self-motivated, diligent, and can inspire others</li>
<li>Excellent verbal and written communication skills</li>
<li>Organized, detail oriented, and able to manage multiple tasks</li>
<li>Must be personable and enjoy working in a client-facing role</li>
<li>Able to discuss technically detailed processes and integrations with customers who are both tech-savvy and non-technical</li>
</ul>
Benefits/Perks
<ul>
<li>Competitive salary</li>
<li>Paid vacation + sick and parental leave </li>
<li>Remote working flexibility </li>
<li>Budget for home office improvements </li>
<li>Company culture that encourages work / life balance </li>
<li>100% paid PPO medical, vision, and dental insurance, 401k matching, equity grants</li>
<li>Bi-annual company retreats and many other fun activities to bring our team together as often as possible!</li>
</ul>

Customer Onboarding Specialist - MerusCase

<h3>Job Description</h3>
Job Description
We are seeking a Remote Support Engineer to join our team! You will resolve computer-related issues for our clients.
Responsibilities:
Provide technical assistance with computer hardware and software Resolve issues for clients via phone, in person, or electronically Recommend hardware and software improvements Track customer issues and resolutions
Qualifications:
1 - 5 years' experience in IT, customer service, or other related fields Ability to communicate clearly and concisely. Excellent written communication skills are essential to success. Familiarity with the following hardware/software platforms: Windows Server Platform Microsoft Active Directory Platform Microsoft Active Directory Platform Microsoft SharePoint Server VMware / Hyper-V Virtualization Platform Microsoft Office Applications Strong troubleshooting and critical thinking skills Positive and professional demeanor
Company DescriptionFTI Services is a fun and engaging environment full of smart and hardworking people. We are constantly working on new and exciting things, no two days are ever the same. If you are the type of person that thrives in dynamic and challenging environments where your contributions make a difference, we are looking for you. 
<h3>Company Description</h3>
FTI Services is a fun and engaging environment full of smart and hardworking people. We are constantly working on new and exciting things, no two days are ever the same. If you are the type of person that thrives in dynamic and challenging environments where your contributions make a difference, we are looking for you.

Desktop Support Specialist

<h3>Job Description</h3>
Job DescriptionWhat We Do
We’re a marketing software company that serves small business owners, primarily financial advisors, and insurance agents. About 40,000 small businesses use our tools to build websites and send out our content. Generally, these businesses don’t have marketing departments but are growth-minded enough to know they need to market themselves.&nbsp;
We help them do just that. We work together to create beautiful website designs, automated marketing tools, and award-winning educational content for them. The end goal is to help them build better relationships with their clients with less hands-on effort.
About Our Culture
FMG started over a decade ago and now has 300+ (and growing!) employees spread out across the globe. We embrace a fast-paced, results-oriented culture, and focus on a healthy work/life balance. We value collaboration and open, thoughtful communication. We believe work should be both engaging and challenging, mixed with a good sense of humor.&nbsp;
Our goal is to invest in motivated, successful individuals and watch them succeed both inside and outside of work. We’re building a winning team of A+ players and we hope you’ll be next to join us.&nbsp;
Our Commitment to Diversity, Equity, and Inclusion
At FMG, we believe in the wholehearted acceptance of each other regardless of our differences. We strive to foster an environment that allows everyone to contribute to our mission in their unique ways. With the belief that diversity propels innovation, we are continually finding ways to cultivate a commitment to diversity and inclusion in our employees, services, and products, as well as in the communities in which we live and work.&nbsp;
Our Employee Benefits
FMG strives to be a top-tier employer. We continually evaluate our benefits and total compensation packages to ensure we offer our employees the most competitive package we can provide.&nbsp;
<ul>
<li>Generous paid Holiday schedule with a paid Winter Holiday Shutdown week</li>
<li>Comprehensive paid time off policies including vacation, sick, parental, and bereavement leave.</li>
<li>Robust Insurance Plan including:
<ul>
<li>Medical with $0 co-pay Telehealth plan&nbsp;</li>
<li>Dental</li>
<li>Vision</li>
<li>Health Savings Account (HSA) with generous employer contributions</li>
<li>Flexible Spending Accounts (FSA)</li>
<li>Company-paid Life Insurance and Accidental Death &amp; Dismemberment (AD&amp;D) coverage</li>
<li>Company-paid Short &amp; Long Term Disability coverage</li>
<li>Company-paid Employee Assistance Program (EAP)</li>
</ul>
</li>
<li>Matching 401(k) with immediate full vesting</li>
<li>Employee Events Committee that plans fun in-person and virtual events</li>
<li>On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit</li>
<li>Internet &amp; Gym Reimbursement!</li>
<li>Work computer equipment is provided to help you succeed :)</li>
</ul>
About the Role
FMG is a dynamic and fast-paced marketing team, and we're looking for a highly skilled HubSpot Marketing Specialist to be a core driver of our digital marketing success. We need someone who can hit the ground running, translating marketing goals into effective HubSpot strategies and executing them with precision. If you thrive in a fluid environment, are passionate about optimizing campaigns, automating processes, and leveraging data for impactful decisions, you'll find your home with us.
The HubSpot Marketing Specialist will be a critical, hands-on player in the entire lifecycle of our digital marketing campaigns within HubSpot. This multifaceted role encompasses both the front-end execution – ensuring our campaigns are visually appealing, engaging, and optimized for conversion – and the back-end operational integrity, focusing on automation, data management, and insightful reporting. You'll ensure our marketing efforts are not only trackable and scalable but also deeply impactful, contributing directly to pipeline and revenue.
Compensation This position offers $55,000-$65,000 based on experience and qualifications.Primary Responsibilities &amp; Expectations
<ul>
<li>Email Marketing:
<ul>
<li>Create, schedule, and optimize engaging email campaigns for various purposes (nurture, announcements, promotions) from inception to deployment.</li>
<li>Collaborate closely with the marketing team to develop and implement new email templates and ensure brand consistency.</li>
<li>Monitor email performance metrics (open rates, click-through rates, conversions) and recommend improvements.</li>
</ul>
</li>
<li>Landing Pages &amp; Forms:
<ul>
<li>Design, build, and optimize high-converting landing pages and forms within HubSpot, ensuring seamless user experience.</li>
<li>Work with the marketing team to ensure all landing pages align with brand guidelines and campaign objectives.</li>
<li>Conduct A/B testing on landing page elements to maximize lead generation.</li>
</ul>
</li>
<li>Campaigns &amp; Attribution:
<ul>
<li>Set up new marketing campaigns within HubSpot, ensuring all necessary assets (emails, landing pages, forms, CTAs) are linked correctly.</li>
<li>Ensure proper attribution tracking is in place for all content-related touchpoints to measure marketing impact.</li>
<li>Develop and present clear campaign attribution reports to showcase the full customer journey and marketing's influence on pipeline and revenue.</li>
<li>Fully understand campaign influence in HubSpot and identify marketing touchpoints that influence leads and revenue.</li>
</ul>
</li>
<li>Segmentation:
<ul>
<li>Develop and manage targeted audience lists based on marketing team needs, leveraging existing data and collaborating with the data team.</li>
</ul>
</li>
<li>CTAs (Calls-to-Action):
<ul>
<li>Develop, implement, and continuously test HubSpot CTAs to improve conversion rates across various marketing assets.</li>
</ul>
</li>
<li>Personalization Features:
<ul>
<li>Leverage HubSpot’s smart content and dynamic email features to create highly personalized user experiences and increase engagement.</li>
<li>Contribute to the overall personalization strategy.</li>
</ul>
</li>
<li>UTM Tracking &amp; Ad Spend:
<ul>
<li>Create and manage UTM tracking parameters for all campaigns to ensure accurate source attribution.</li>
<li>Monitor and report on paid media performance and budget utilization within HubSpot, linking ad spend to campaign performance.</li>
</ul>
</li>
<li>Marketing Events (Support):
<ul>
<li>Support marketing events by creating registration pages, confirmation emails, and engagement tracking mechanisms within HubSpot.</li>
</ul>
</li>
</ul>
<ul>
<li>Access to a private &amp; secure workspace, free from distractions</li>
<li>Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor</li>
<li>An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps)</li>
</ul>
Skills and Qualifications
<ul>
<li>3+ years of hands-on, in-depth experience with HubSpot Marketing Hub, demonstrating proficiency across campaign execution, automation, reporting, and data management.</li>
<li>Proven ability to design and optimize engaging email campaigns and high-converting landing pages.</li>
<li>Strong understanding of email marketing best practices, segmentation, and lead nurturing.</li>
<li>Strong understanding of campaign attribution models, with proven experience in measuring marketing impact on pipeline and revenue.</li>
<li>Proven experience with UTM tracking and linking paid media data to HubSpot for comprehensive reporting.</li>
<li>Familiarity with A/B testing methodologies for continuous optimization.</li>
<li>Excellent collaboration skills, with a proven ability to work effectively with marketing, creative, and data teams.</li>
<li>Strong communication skills, both written and verbal, particularly when explaining technical concepts or data insights.</li>
<li>HubSpot certifications (e.g., Inbound Marketing, Email Marketing, Content Marketing, Marketing Software, Reporting and Analytics) are highly desirable.</li>
</ul>
FMG is proud to be an equal opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, and genetic information.&nbsp; If you require accommodation to complete the application or interview process, please contact <a href="mailto:peopleteam@fmgsuite.com" target="_blank">peopleteam@fmgsuite.com</a>.
You can find out more about what it’s like to work at FMG, by visiting <a href="https://fmgsuite.com/about-us/" target="_blank">https://fmgsuite.com/about-us/</a>
 &nbsp;
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IVFVaN24Pd

HubSpot Marketing Specialist (Remote)

<h3>Job Description</h3>
Job Description
About ABC Legal Services:
ABC Legal Service is proud to be the national leader in service of process. We are growing and are looking for talented new team members to support our growth and solve exciting challenges!
We are a team of over 700 with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer.
Job Overview:
The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in Indiana, Iowa, Wisconsin, North Dakota, Kentucky, Alabama, Florida, Oklahoma, Michigan, North Carolina, South Carolina (Remote).
Key Responsibilities:
<ul>
<li>Respond to customer support tickets, including answering questions and resolving issues related to existing orders</li>
<li>Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online</li>
<li>Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field</li>
<li>Document issues in Confluence</li>
<li>Visit court dockets for information on case filing and occasionally pull filed papers</li>
<li>Perform other job-related duties as assigned</li>
</ul>
Qualifications:
<ul>
<li>High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone</li>
<li>Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred</li>
<li>Document manipulation experience</li>
<li>Ability to read, write, and speak English </li>
<li>Ability to transcribe information, review an order, investigate issues and implement solutions</li>
<li>Ability to perform repetitive tasks with accuracy</li>
<li>Ability to maintain a high level of work product in often stressful situations</li>
<li>Ability to anticipate issues and circumvent them</li>
<li>Ability to implement new processes and changes and improve performance</li>
<li>Typing speed of at least 55 wpm</li>
</ul>
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!
<ul>
<li>Health, Dental, Vision insurance</li>
<li>401(k)</li>
<li>Disability insurance</li>
<li>Employee assistance program</li>
<li>Paid time off</li>
<li>7 Paid holidays </li>
<li>4 floating holidays </li>
<li>Referral program</li>
</ul>
Starting Pay: $15.00 to $17.00
Schedule: Full-time, Monday thru Friday, 7- 4 PST

Customer Service Representative (Remote)

<h3>Job Description</h3>
Job Description
FrankCrum is a Top Workplace!
FrankCrum, voted by it's employees as a Top Workplace in Tampa Bay for more than 10 years in a row, is a Professional Employer Organization (PEO) based in Clearwater, Florida. FrankCrum employs approximately 400 people who serve over 4,000 businesses by offering a full range of HR services, including payroll, employee benefits, HR consulting services and workers' compensation insurance. Our PEO is a family culture that encourages people to feel at home, collaborate, and respect each other and we live by our Pillars of Excellence which are Integrity, Prosperity, and Affinity!
Click here to learn more about FrankCrum!
The Role You'll Play to Create Success
We are happy to announce a full-time&nbsp;Technical&nbsp;Support Specialist position filled with many exciting opportunities! In this role, you will have the opportunity to impact the FrankCrum business everyday by performing performing technical support functions and providing technical support to employees and clients.
<ol>
<li>Receives telephone calls and e-mails from users and assists with their technical problems or questions.</li>
<li>Maintains help desk system data, recording requests from users, maintaining current status, performing follow up and escalation as needed. Contribute to the help desk system knowledge base to promote self-service.</li>
<li>Performs work on network equipment, appliances, desktop equipment, voice systems, desktop systems, peripherals, and vendor services for the information technology department.</li>
<li>Ascertains from computer user the nature of problem, determines whether problem is caused by hardware, such as modem, printer, cables, or telephone, formulates diagnosis, and assists users through problem solving steps.</li>
<li>Provides first level of support for Exchange, including Outlook setup, troubleshooting and Mailbox creation, as well as&nbsp;for digital and IP phone systems.</li>
<li>Performs Active Directory access administrator duties such as setup of new user accounts, password reset, and deleting terminated user accounts.</li>
<li>Works with co-workers to research problems and find solutions.</li>
<li>Consults with client and staff to implement and support remote check printing setup.</li>
<li>Documents system processes for hardware group when needed.</li>
<li>Provides training to FrankCrum employees on basic office applications such as word, EXCEL, Outlook, and Power Point when necessary.</li>
<li>Researches and evaluates new products and attend training sessions and seminars to further knowledge.</li>
<li>Performs basic system administration work on various systems.</li>
</ol>
The Attributes We Seek
Keys to success in this position include knowledge of computer hardware and software systems and programs to a broad extent.&nbsp;An associate degree or equivalent technical certifications is required. Minimum of two (2) years of experience in areas such as Microsoft technology knowledge including Active Directory, Azure/ Entra ID, Office Products, Disk and tape backups, local area networking, PC, laptops, portable devices, telephone products. 
Our Competitive Benefits
Along with this great opportunity, FrankCrum also provides exceptional benefits from top carriers including:
<ul>
<li>Health Insurance is zero dollar&nbsp;paycheck cost for employee's coverage and only one-hundred-fifty dollar a month for family!</li>
<li>Dental and Vision Insurance</li>
<li>Short Term Disability and Term Life Insurance at no cost to the employee</li>
<li>Long Term Disability and Voluntary Term Life Insurance</li>
<li>Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance</li>
<li>401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes, and the employee is immediately vested in the employer match</li>
<li>Employee Assistance Program at no cost to the employee</li>
<li>Flexible Spending Accounts for Medical and Dependent Care Reimbursement</li>
<li>Health Savings Account funded by FrankCrum</li>
<li>Paid time off and holiday pay</li>
<li>Education reimbursement up to five thousand two hundred&nbsp;fifty dollars&nbsp;tax free per calendar year</li>
<li>PTO cash out</li>
<li>Tickets at Work</li>
<li>Access to the Corporate America Family Credit Union</li>
<li>Employee and client referral bonus programs</li>
<li>Paid volunteer time</li>
</ul>
What's Special About FrankCrum
FrankCrum, a family-owned business-to-business entity since 1981 is made of several companies: FrankCrum Corporate (a professional employer organization), FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency - all based in Clearwater, Florida. This "family of employer solutions" employs approximately 400 people who serve over 4,000 clients throughout the United States. FrankCrum employees are trained to deliver high value through exceptional customer service and treat clients and coworkers like family. By living by our Brand Pillars of Integrity, Affinity, and Prosperity, employees are recognized at quarterly events for exceptional customer service and milestones in tenure. 
The FrankCrum headquarters spans 14 acres and includes a cafe, subsidized for employees. Menus include made-to-order breakfast, hot lunch options and even dinners that can be ordered to-go, all at very affordable prices. The cafe also plays host to monthly birthday and anniversary celebrations, eating and costume contests, and yearly holiday parties. Through the input of its own employees, The Tampa Bay Times has recognized FrankCrum as a Top Place to Work for more than 10 years in a row! FrankCrum also supports several community efforts through Trinity Cafe, the Homeless Empowerment Program, and Clearwater Free Clinic!
If you want to play this role to positively impact our clients' day-to-day business, then apply now!
FrankCrum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
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Technical Support Specialist

<h3>Job Description</h3>
Job Description
TEKsystems is currently supporting a client in Monmouth County, NJ for a Customer Care Specialist. This role will support ecommerce sales and provide a best in class customer experience. Applicants with strong communication skills and ability to work in a fast paced environment are encouraged to apply.
Description:
<ul>
<li>Support email and phone communication with customers regarding product orders</li>
<li>Answer emails from clients offering product knowledge, item numbers, tracking numbers</li>
<li>Process purchase orders through ERP</li>
<li>Support warranty and return process</li>
<li>Work with internal departments for effective communication on customer timelines</li>
</ul>
Qualifications:
<ul>
<li>2-3 years of back office experience in a customer support role</li>
<li>Prior experience with ERP systems highly preferred, SAP experience a plus</li>
<li>Experience with claims or warranty communication</li>
<li>Ecommerce</li>
<li>Microsoft skills</li>
<li>Strong communication</li>
</ul>
Additional Details:
<ul>
<li>Monday-Friday</li>
<li>8:30am-5pm</li>
<li>Hybrid schedule 3 days remote, 2 days in-office. Training will be 5x/week in office</li>
<li>This is an open ended contract position with the potential for conversion</li>
<li>Full benefits offered</li>
</ul>
Pay and Benefits
The pay range for this position is $23.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Wall,NJ.
Application Deadline
This position is anticipated to close on Aug 1, 2025.
h4&gt;About TEKsystems: 
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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