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<h3>Job Description</h3>
Job DescriptionFinalsite is the first community relationship management platform for K-12 schools, transforming how schools attract students, engage families, build community — and thrive. More than 7,000 schools and districts worldwide trust Finalsite’s integrated platform for their websites, communications, mobile apps, enrollment, and marketing services. Finalsite is headquartered in Glastonbury, CT, USA with employees who work remotely in nearly every state in the U.S. as well as Europe, South America, and Asia. For more information, please visit <a href="http://www.finalsite.com" target="_blank">www.finalsite.com</a>. VISIONFinalsite will transform the way school communities engage with their schools. SUMMARY OF THE ROLE
The Data Support Specialist serves an essential role, meeting the data needs of clients through ticketing, phone, and chat channels. Data Support Specialists work to educate and empower, troubleshoot issues, and implement solutions for clients. Data Support Specialists work to ensure the data is accurate and up-to-date for our customers across all of our platforms.
LOCATION
100% Remote - Anywhere within the US
RESPONSIBILITIES
<ul>
<li>
Support clients by researching, resolving and recording data-related questions, tasks, and issues across Finalsite’s software platforms
</li>
<li>
Perform data sanitization, verification, import, and export functions across our products
</li>
<li>
Create, Execute, and Modify SQL scripts to resolve issues, optimize database calls, and perform data integration with third party systems, such as Student Information Systems.
</li>
<li>
Perform system management and automation tasks using Python and Shell scripts.
</li>
<li>
Coordinate and conduct phone or Zoom meetings to collaborate with clients and resolve escalated concerns.
</li>
<li>
Maintain, troubleshoot, and modify software that interact with third party APIs in the pursuit of data integration
</li>
<li>
Work closely with clients to advise and educate on best practices to ensure secure, efficient and sustainable data solution
</li>
<li>
Attend daily standup and escalation meetings, and other team meetings as assigned.
</li>
<li>
Collaborate with Data Integration Engineers to ensure our integrations, authentications, and SSOs function as expected
</li>
<li>
Stay informed on the best practices and functionality across Finalsite’s integration partners
</li>
<li>
Stay up to date (through software update blogs, new help center articles, and training) on new product features and improvements, as well as web trends.
</li>
<li>
Troubleshoot, investigate, and create detailed software bug reports, and product enhancement requests.
</li>
<li>
Strengthen the Finalsite brand by exhibiting excellence in product knowledge and customer service.
</li>
<li>
Assist with Product Support backlog, as volume dictates.
</li>
</ul>
QUALIFICATIONS AND SKILLS
<ul>
<li>
Associate’s or Bachelor’s degree preferred, or commensurate experience.
</li>
<li>
Advanced knowledge of Excel or Google Sheets functionality
</li>
<li>
Experience with websites built via content management systems (Wordpress, Squarespace, Wix, Weebly, Joomla, etc.) preferred.
</li>
<li>
Working knowledge of SQL
</li>
<li>
Familiarity with Windows or UNIX basic administration
</li>
<li>
Working knowledge of the Python programming and various scripting languages
</li>
<li>
Ability to work with various protocols such as: HTTP, HTTPS, FTP, SFTP, and REST
</li>
<li>
Experience working with APIs preferred.
</li>
<li>
Exceptional attention to detail, excellent work ethic and drive, great interpersonal skills, team oriented, and demonstrated problem solving skills
</li>
<li>
Demonstrated ability to work with geographically distributed virtual teams and to build relationships with internal and external organizations
</li>
<li>
Demonstrated time management and prioritization skills, and ability to manage expectations effectively when handling multiple assignments simultaneously with competing deadlines
</li>
<li>
Proven ability to learn new technologies as needed.
</li>
<li>
Fluency in written and spoken English; comfortable relaying technical information to non-technical clients.
</li>
<li>
Ability to multitask and maintain patience when faced with challenging situations.
</li>
<li>
Prior customer service or technical support experience (2-5 years) preferred.
</li>
<li>
Ability to cover evening and weekend hours, as required.
</li>
</ul>
RESIDENCY REQUIREMENT
Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite.
DISCLOSURES
Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.

Data Support Specialist

<h3>Job Description</h3>
Job DescriptionDescription:
Job Overview: 
 
We are seeking a skilled IT Support Specialist with network administration experience to join our IT team. The suitable candidate will have a strong background in desktop support, including troubleshooting and resolving technical issues, as well as experience in managing and maintaining network systems. This role requires excellent problem-solving abilities and communication skills.
 
The IT Support Specialist provides technical support and guidance to end-users, maintains and troubleshoots desktop hardware and software, and assists in the administration and maintenance of network systems. This role is essential for ensuring the smooth operation of IT infrastructure in our dynamic environment.
 
Essential Functions: 
 
Technical Support &amp; Troubleshooting:
<ul>
<li>Provide exceptional front-line support for hardware, software, and peripheral issues in a timely and professional manner.</li>
<li>Diagnose and resolve desktop, laptop, printer, and peripheral issues efficiently.</li>
<li>Troubleshoot and resolve technical problems related to operating systems, applications, and network connectivity.</li>
</ul>
Hardware &amp; Software Maintenance:
<ul>
<li>Install, configure, maintain, and upgrade computer hardware, operating systems, and software applications.</li>
<li>Manage hardware inventory and software licensing compliance.</li>
</ul>
Network &amp; Systems Support:
<ul>
<li>Assist with the setup, configuration, and maintenance of network equipment (routers, switches, firewalls).</li>
<li>Support network performance monitoring and basic troubleshooting.</li>
<li>Collaborate with the IT team on security, system upgrades, and project implementations.</li>
</ul>
User Support &amp; Training:
<ul>
<li>Provide clear and friendly technical guidance to non-technical staff.</li>
<li>Support user account management (permissions, access rights, etc.).</li>
<li>Develop and maintain user guides, training materials, and documentation.</li>
</ul>
Operational Excellence:
<ul>
<li>Document support activities, configurations, and technical processes consistently.</li>
<li>Identify and recommend process improvements to enhance support services.</li>
</ul>
Other Duties
Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this role. Duties, responsibilities and activities may change at any time with or without notice.
Requirements:
Required Qualifications:
<ul>
<li>Associate’s or Bachelor’s degree in Information Technology, Computer Science, or equivalent experience.</li>
<li>5+ years’ experience in desktop support and basic network administration; retail IT support experience is a plus.</li>
<li>Solid knowledge of Windows operating systems; familiarity with macOS is a plus.</li>
<li>Understanding of network protocols, IP addressing, and troubleshooting best practices.</li>
<li>Strong problem-solving skills with a proactive, customer-first approach.</li>
<li>Excellent communication and interpersonal abilities.</li>
<li>Ability to manage multiple tasks and priorities effectively.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Extensive knowledge of the Office 365 platform, with a proficiency in using advanced Excel formulas, PivotTables, database connections, and VB Script.</li>
<li>Ability to write ad hock reports and modify existing reports in SQL Server and MySQL databases.</li>
<li>Knowledge and experience troubleshooting of Zebra printers, Brother printers, and barcode scanners </li>
<li>Experience assisting staff with a POS system, including cash drawers, receipt printers, credit card terminals, and barcode scanners are a plus.</li>
<li>Proven ability to independently lead and execute projects from inception to completion, requiring minimal oversight and no reliance on additional staff resources.</li>
<li>Focused on creating/improving systems and workflows with a strong emphasis on simplicity, scalability, long-term maintainability, and operational efficiency.</li>
<li>Experienced in remote support using tools like [TeamViewer/Dameware/VNC/RDP], with a proven ability to troubleshoot using both standard procedures and inventive problem-solving techniques.</li>
</ul>
Physical Demands:
· Must be able to lift and move computers and other IT equipment (up to 50 lbs).
· Occasional after-hours or weekend work may be required to perform maintenance or resolve critical issues.
· Ability to travel between locations if necessary.
EEO Statement
Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
 
We are committed to an inclusive and diverse work environment. We are a proud equal opportunity employer that welcomes and strongly encourages all races, religions, nationalities, genders, the LGTBQIA+ community, and people with disabilities to apply. Our ability to attract and retain a talented and dedicated workforce that reflects the diverse backgrounds of those we serve is what drives our success. We continue to promote an environment of continuous learning, inclusion, mutual respect, and belonging to ensure our employees feel valued, seen, and heard.

IT Support Specialist

<h3>Job Description</h3>
Job DescriptionABOUT US BMF is a growing, public accounting firm committed to delivering exceptional service to our clients. Our IT team plays a critical role in supporting our professionals with reliable, secure, and efficient technology solutions. We are seeking a motivated and customer-focused IT Support Specialist to join our team and help us support and defend the firm. POSITION SUMMARY The IT Support Specialist is a key member of the internal BMF IT Team and serves as the first line of support for all IT-related issues. This role offers a dynamic mix of hands-on technical work, user interaction, and opportunities to grow through exposure to a wide range of technologies and projects. Primary responsibilities include triaging, escalating, facilitating, and resolving incoming support tickets both onsite and remotely, as well as provisioning new users and devices, answering IT-related questions, and supporting ad hoc IT projects. &nbsp;&nbsp; KEY RESPONSIBILITIES
<ul>
<li>Monitor and respond to incoming IT support tickets via our help desk system.</li>
<li>Triage and resolve Level 1 &amp; 2 issues; escalate more complex issues to senior IT staff.</li>
<li>Provide onsite and remote support for hardware, software, and network issues.</li>
<li>Set up and configure laptops, mobile devices, and equipment for new users.</li>
<li>Assist with user account provisioning and access management.</li>
<li>Document solutions and maintain accurate ticket records.</li>
<li>Support IT projects such as software rollouts, upgrades, and audits.</li>
<li>Deliver excellent customer service and communicate technical information clearly to non-technical users.</li>
</ul>
&nbsp; BEHAVIORAL EXPECTATIONS
<ul>
<li>Customer Service – demonstrates the ability to respond with a high degree of urgency to the needs &amp; requests of others, internally and externally. Understands the impact of their work on others. </li>
<li>Understands safety policies and actively promotes safe practices in the workplace.</li>
<li>Maintains constructive relationships and demonstrates respect for everyone contacted. </li>
<li>Deals constructively with conflict and focuses on the situation, issue or behavior and not on the person by diffusing situations before conflicts arise, resolving conflicts directly and actively promoting and gaining cooperation from others.</li>
<li>Accurately provides and receives information in oral and written communications.</li>
<li>Consistently provides ideas, opinions, or information in an articulate, professional way.</li>
<li>Actively listens to others and demonstrate understanding of other points of view. </li>
<li>Willingness and ability to adjust to changing conditions or priorities.</li>
<li>Demonstrates initiative to identify and act on problems and lead by example. Consistently makes decisions that resolve problems.&nbsp; </li>
</ul>
&nbsp; QUALIFICATIONS
<ul>
<li>Minimum 1 year of experience in an IT support or help desk role.</li>
<li>Strong troubleshooting skills for Windows OS, Microsoft 365, and basic networking.</li>
<li>Familiarity with ticketing systems (e.g., Zendesk, Freshdesk, or similar).</li>
<li>Experience with user provisioning and device imaging.</li>
<li>Experience using AI tools such as CoPilot, ChatGPT, etc.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Ability to work independently and manage multiple tasks.</li>
<li>Desire to continuously stay up-to-date on new technology and tools to support efficiency.</li>
</ul>
&nbsp; PREFERRED EXPERIENCE
<ul>
<li>Experience supporting users in a professional services environment (e.g., accounting, legal, consulting).</li>
<li>Hands-on experience in IT support or a related field.</li>
<li>Formal degrees or certifications are not required. We value hands-on experience, curiosity, and a willingness to learn. Certifications such as CompTIA A+ or Microsoft are a plus and can be supported through professional development.</li>
</ul>
 &nbsp;
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<h3>Job Description</h3>
Job Description
About Paradigm
Paradigm offers a suite of legal practice software solutions that help lawyers manage, automate, and grow their firms. More than 50,000 lawyers across 170 countries use our products to shift the paradigm of how they practice law. With four world-class all-in-one legal practice management platforms - PracticePanther, Bill4Time, MerusCase, and LollyLaw - in addition to payments and accounting solutions powered by Headnote and TrustBooks, Paradigm empowers lawyers across the spectrum of practice area, geography, and business needs. At Paradigm, we are fast-paced, ambitious, and unified by a common vision to build the best legal technology products in the world.
What is the role?
As an entry-level Customer Onboarding Specialist with one of our leading products, PracticePanther, you will be responsible for providing exceptional onboarding and customer experience through our customers' lifecycles. We are looking for a candidate who can maintain strong client relationships while operating in a nimble, fast-moving environment. The ideal candidate will be able to communicate with customers professionally, train customers on the software, resolve inquiries in a timely manner, be the voice of customers, and mitigate technical requests.
In this role, you will:
<ul>
<li>Become a PracticePanther expert and offer personalized service to show the value of the product for long term use with your portfolio of clients.</li>
<li>Onboard &amp; train customers on how to best utilize the software and consult clients on how the system can be used to increase efficiency in their day-to-day.</li>
<li>Be responsible for the management of a portfolio of clients to foster long-term business relationships. </li>
<li>Respond to customer support inquiries as quickly and accurately as possible via chat or phone. </li>
<li>Work collaboratively with other departments to resolve issues and deliver great customer experiences. </li>
<li>Work collaboratively with Customer Support to flag, escalate, and resolve requests from accounts. </li>
<li>Create, own, and execute onboardings for new and existing clients. </li>
<li>Collect and manage product feedback from clients to share with our product team and participate in conversations advocating for an improved client experience. </li>
<li>Improve client satisfaction and retention.</li>
<li>Drive product adoption, share best practices, implement growth, and optimize strategies to drive maximum value and success with new and existing customers.</li>
<li>Perform other duties as assigned.</li>
</ul>
Qualifications
<ul>
<li>1-3 years of experience in a customer support, onboarding, or similar role, ideally in a SaaS environment</li>
<li>Project management skills</li>
<li>Experience leading initiatives and succeeding in a team environment</li>
<li>High-growth or early-stage startup experience is preferred</li>
<li>Knowledge in the legal industry advantageous</li>
</ul>
Who is the ideal candidate?
<ul>
<li>Must be patient, empathetic, and have great communication skills</li>
<li>Self-started and resourceful</li>
<li>Data driven</li>
<li>Strong interpersonal skills to work collaboratively with different departments</li>
<li>Comfortable with technology and learning new software</li>
<li>Ability to handle escalated customer issues</li>
<li>Self-motivated, diligent, and can inspire others</li>
<li>Excellent verbal and written communication skills</li>
<li>Organized, detail oriented, and able to manage multiple tasks</li>
<li>Must be personable and enjoy working in a client-facing role</li>
<li>Able to discuss technically detailed processes and integrations with customers who are both tech-savvy and non-technical</li>
</ul>
Benefits/Perks
<ul>
<li>Competitive salary</li>
<li>Paid vacation + sick and parental leave</li>
<li>Remote working flexibility</li>
<li>Budget for home office improvements</li>
<li>Company culture that encourages work/life balance</li>
<li>100% paid PPO medical, vision, and dental insurance, 401k matching, equity grants</li>
<li>Bi-annual company retreats and many other fun activities to bring our team together as often as possible!</li>
</ul>

Customer Onboarding Specialist - PracticePanther

<h3>Job Description</h3>
Job Description
About Paradigm
Paradigm offers a suite of legal practice software solutions that help lawyers manage, automate, and grow their firms. More than 50,000 lawyers across 170 countries use our products to shift the paradigm of how they practice law. With four world-class all-in-one legal practice management platforms - PracticePanther, Bill4Time, MerusCase, and LollyLaw - in addition to payments and accounting solutions powered by Headnote and TrustBooks, Paradigm empowers lawyers across the spectrum of practice area, geography, and business needs. At Paradigm, we are fast-paced, ambitious, and unified by a common vision to build the best legal technology products in the world.
What is the role?
As an entry-level Customer Onboarding Specialist with one of our leading products, MerusCase, you will be responsible for providing exceptional onboarding and customer experience through our customers' lifecycles. We are looking for a candidate who can maintain strong client relationships while operating in a nimble, fast-moving environment. The ideal candidate will be able to communicate with customers professionally, train customers on the software, resolve inquiries in a timely manner, be the voice of customers, and mitigate technical requests.
In this role, you will:
<ul>
<li>Become a MerusCase expert and offer personalized service to show the value of the product for long-term use with your portfolio of clients.</li>
<li>Onboard &amp; train customers on how to best utilize the software and consult clients on how the system can be used to increase efficiency in their day-to-day.</li>
<li>Be responsible for the management of a portfolio of clients to foster long-term business relationships.</li>
<li>Respond to high level customer inquiries as quickly and accurately as possible via email or phone.</li>
<li>Work collaboratively with other departments to resolve issues and deliver a great customer experience.</li>
<li>Work collaboratively with Customer Support to flag, escalate, and resolve requests from accounts.</li>
<li>Work collaboratively with Sales to ensure a smooth client transition and onboarding process.</li>
<li>Collect and manage product feedback from clients to share with our product team and participate in conversations advocating for an improved client experience.</li>
<li>Improve client satisfaction and retention.</li>
<li>Drive product adoption, share best practices, implement growth, and optimize strategies to drive maximum value and success with new and existing customers.</li>
<li>Perform other duties as assigned.</li>
</ul>
Qualifications
<ul>
<li>1-3 years of experience in a customer support, onboarding, or similar role, ideally in a SaaS environment</li>
<li>Project management skills</li>
<li>Experience leading initiatives and succeeding in a team environment</li>
<li>High-growth or early-stage startup experience is preferred</li>
<li>Knowledge in the legal industry advantageous</li>
</ul>
Who is the ideal candidate?
<ul>
<li>Must be patient, empathetic, and have great communication skills</li>
<li>Self-started and resourceful</li>
<li>Data driven</li>
<li>Strong interpersonal skills to work collaboratively with different departments</li>
<li>Comfortable with technology and learning new software</li>
<li>Ability to handle escalated customer issues</li>
<li>Self-motivated, diligent, and can inspire others</li>
<li>Excellent verbal and written communication skills</li>
<li>Organized, detail oriented, and able to manage multiple tasks</li>
<li>Must be personable and enjoy working in a client-facing role</li>
<li>Able to discuss technically detailed processes and integrations with customers who are both tech-savvy and non-technical</li>
</ul>
Benefits/Perks
<ul>
<li>Competitive salary</li>
<li>Paid vacation + sick and parental leave </li>
<li>Remote working flexibility </li>
<li>Budget for home office improvements </li>
<li>Company culture that encourages work / life balance </li>
<li>100% paid PPO medical, vision, and dental insurance, 401k matching, equity grants</li>
<li>Bi-annual company retreats and many other fun activities to bring our team together as often as possible!</li>
</ul>

Customer Onboarding Specialist - MerusCase

<h3>Job Description</h3>
Job Description
We are seeking a Remote Support Engineer to join our team! You will resolve computer-related issues for our clients.
Responsibilities:
Provide technical assistance with computer hardware and software Resolve issues for clients via phone, in person, or electronically Recommend hardware and software improvements Track customer issues and resolutions
Qualifications:
1 - 5 years' experience in IT, customer service, or other related fields Ability to communicate clearly and concisely. Excellent written communication skills are essential to success. Familiarity with the following hardware/software platforms: Windows Server Platform Microsoft Active Directory Platform Microsoft Active Directory Platform Microsoft SharePoint Server VMware / Hyper-V Virtualization Platform Microsoft Office Applications Strong troubleshooting and critical thinking skills Positive and professional demeanor
Company DescriptionFTI Services is a fun and engaging environment full of smart and hardworking people. We are constantly working on new and exciting things, no two days are ever the same. If you are the type of person that thrives in dynamic and challenging environments where your contributions make a difference, we are looking for you. 
<h3>Company Description</h3>
FTI Services is a fun and engaging environment full of smart and hardworking people. We are constantly working on new and exciting things, no two days are ever the same. If you are the type of person that thrives in dynamic and challenging environments where your contributions make a difference, we are looking for you.

Desktop Support Specialist

<h3>Job Description</h3>
Job DescriptionWhat We Do
We’re a marketing software company that serves small business owners, primarily financial advisors, and insurance agents. About 40,000 small businesses use our tools to build websites and send out our content. Generally, these businesses don’t have marketing departments but are growth-minded enough to know they need to market themselves.&nbsp;
We help them do just that. We work together to create beautiful website designs, automated marketing tools, and award-winning educational content for them. The end goal is to help them build better relationships with their clients with less hands-on effort.
About Our Culture
FMG started over a decade ago and now has 300+ (and growing!) employees spread out across the globe. We embrace a fast-paced, results-oriented culture, and focus on a healthy work/life balance. We value collaboration and open, thoughtful communication. We believe work should be both engaging and challenging, mixed with a good sense of humor.&nbsp;
Our goal is to invest in motivated, successful individuals and watch them succeed both inside and outside of work. We’re building a winning team of A+ players and we hope you’ll be next to join us.&nbsp;
Our Commitment to Diversity, Equity, and Inclusion
At FMG, we believe in the wholehearted acceptance of each other regardless of our differences. We strive to foster an environment that allows everyone to contribute to our mission in their unique ways. With the belief that diversity propels innovation, we are continually finding ways to cultivate a commitment to diversity and inclusion in our employees, services, and products, as well as in the communities in which we live and work.&nbsp;
Our Employee Benefits
FMG strives to be a top-tier employer. We continually evaluate our benefits and total compensation packages to ensure we offer our employees the most competitive package we can provide.&nbsp;
<ul>
<li>Generous paid Holiday schedule with a paid Winter Holiday Shutdown week</li>
<li>Comprehensive paid time off policies including vacation, sick, parental, and bereavement leave.</li>
<li>Robust Insurance Plan including:
<ul>
<li>Medical with $0 co-pay Telehealth plan&nbsp;</li>
<li>Dental</li>
<li>Vision</li>
<li>Health Savings Account (HSA) with generous employer contributions</li>
<li>Flexible Spending Accounts (FSA)</li>
<li>Company-paid Life Insurance and Accidental Death &amp; Dismemberment (AD&amp;D) coverage</li>
<li>Company-paid Short &amp; Long Term Disability coverage</li>
<li>Company-paid Employee Assistance Program (EAP)</li>
</ul>
</li>
<li>Matching 401(k) with immediate full vesting</li>
<li>Employee Events Committee that plans fun in-person and virtual events</li>
<li>On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit</li>
<li>Internet &amp; Gym Reimbursement!</li>
<li>Work computer equipment is provided to help you succeed :)</li>
</ul>
About the Role
FMG is a dynamic and fast-paced marketing team, and we're looking for a highly skilled HubSpot Marketing Specialist to be a core driver of our digital marketing success. We need someone who can hit the ground running, translating marketing goals into effective HubSpot strategies and executing them with precision. If you thrive in a fluid environment, are passionate about optimizing campaigns, automating processes, and leveraging data for impactful decisions, you'll find your home with us.
The HubSpot Marketing Specialist will be a critical, hands-on player in the entire lifecycle of our digital marketing campaigns within HubSpot. This multifaceted role encompasses both the front-end execution – ensuring our campaigns are visually appealing, engaging, and optimized for conversion – and the back-end operational integrity, focusing on automation, data management, and insightful reporting. You'll ensure our marketing efforts are not only trackable and scalable but also deeply impactful, contributing directly to pipeline and revenue.
Compensation This position offers $55,000-$65,000 based on experience and qualifications.Primary Responsibilities &amp; Expectations
<ul>
<li>Email Marketing:
<ul>
<li>Create, schedule, and optimize engaging email campaigns for various purposes (nurture, announcements, promotions) from inception to deployment.</li>
<li>Collaborate closely with the marketing team to develop and implement new email templates and ensure brand consistency.</li>
<li>Monitor email performance metrics (open rates, click-through rates, conversions) and recommend improvements.</li>
</ul>
</li>
<li>Landing Pages &amp; Forms:
<ul>
<li>Design, build, and optimize high-converting landing pages and forms within HubSpot, ensuring seamless user experience.</li>
<li>Work with the marketing team to ensure all landing pages align with brand guidelines and campaign objectives.</li>
<li>Conduct A/B testing on landing page elements to maximize lead generation.</li>
</ul>
</li>
<li>Campaigns &amp; Attribution:
<ul>
<li>Set up new marketing campaigns within HubSpot, ensuring all necessary assets (emails, landing pages, forms, CTAs) are linked correctly.</li>
<li>Ensure proper attribution tracking is in place for all content-related touchpoints to measure marketing impact.</li>
<li>Develop and present clear campaign attribution reports to showcase the full customer journey and marketing's influence on pipeline and revenue.</li>
<li>Fully understand campaign influence in HubSpot and identify marketing touchpoints that influence leads and revenue.</li>
</ul>
</li>
<li>Segmentation:
<ul>
<li>Develop and manage targeted audience lists based on marketing team needs, leveraging existing data and collaborating with the data team.</li>
</ul>
</li>
<li>CTAs (Calls-to-Action):
<ul>
<li>Develop, implement, and continuously test HubSpot CTAs to improve conversion rates across various marketing assets.</li>
</ul>
</li>
<li>Personalization Features:
<ul>
<li>Leverage HubSpot’s smart content and dynamic email features to create highly personalized user experiences and increase engagement.</li>
<li>Contribute to the overall personalization strategy.</li>
</ul>
</li>
<li>UTM Tracking &amp; Ad Spend:
<ul>
<li>Create and manage UTM tracking parameters for all campaigns to ensure accurate source attribution.</li>
<li>Monitor and report on paid media performance and budget utilization within HubSpot, linking ad spend to campaign performance.</li>
</ul>
</li>
<li>Marketing Events (Support):
<ul>
<li>Support marketing events by creating registration pages, confirmation emails, and engagement tracking mechanisms within HubSpot.</li>
</ul>
</li>
</ul>
<ul>
<li>Access to a private &amp; secure workspace, free from distractions</li>
<li>Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor</li>
<li>An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps)</li>
</ul>
Skills and Qualifications
<ul>
<li>3+ years of hands-on, in-depth experience with HubSpot Marketing Hub, demonstrating proficiency across campaign execution, automation, reporting, and data management.</li>
<li>Proven ability to design and optimize engaging email campaigns and high-converting landing pages.</li>
<li>Strong understanding of email marketing best practices, segmentation, and lead nurturing.</li>
<li>Strong understanding of campaign attribution models, with proven experience in measuring marketing impact on pipeline and revenue.</li>
<li>Proven experience with UTM tracking and linking paid media data to HubSpot for comprehensive reporting.</li>
<li>Familiarity with A/B testing methodologies for continuous optimization.</li>
<li>Excellent collaboration skills, with a proven ability to work effectively with marketing, creative, and data teams.</li>
<li>Strong communication skills, both written and verbal, particularly when explaining technical concepts or data insights.</li>
<li>HubSpot certifications (e.g., Inbound Marketing, Email Marketing, Content Marketing, Marketing Software, Reporting and Analytics) are highly desirable.</li>
</ul>
FMG is proud to be an equal opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, and genetic information.&nbsp; If you require accommodation to complete the application or interview process, please contact <a href="mailto:peopleteam@fmgsuite.com" target="_blank">peopleteam@fmgsuite.com</a>.
You can find out more about what it’s like to work at FMG, by visiting <a href="https://fmgsuite.com/about-us/" target="_blank">https://fmgsuite.com/about-us/</a>
 &nbsp;
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HubSpot Marketing Specialist (Remote)

<h3>Job Description</h3>
Job Description
About ABC Legal Services:
ABC Legal Service is proud to be the national leader in service of process. We are growing and are looking for talented new team members to support our growth and solve exciting challenges!
We are a team of over 700 with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer.
Job Overview:
The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in Indiana, Iowa, Wisconsin, North Dakota, Kentucky, Alabama, Florida, Oklahoma, Michigan, North Carolina, South Carolina (Remote).
Key Responsibilities:
<ul>
<li>Respond to customer support tickets, including answering questions and resolving issues related to existing orders</li>
<li>Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online</li>
<li>Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field</li>
<li>Document issues in Confluence</li>
<li>Visit court dockets for information on case filing and occasionally pull filed papers</li>
<li>Perform other job-related duties as assigned</li>
</ul>
Qualifications:
<ul>
<li>High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone</li>
<li>Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred</li>
<li>Document manipulation experience</li>
<li>Ability to read, write, and speak English </li>
<li>Ability to transcribe information, review an order, investigate issues and implement solutions</li>
<li>Ability to perform repetitive tasks with accuracy</li>
<li>Ability to maintain a high level of work product in often stressful situations</li>
<li>Ability to anticipate issues and circumvent them</li>
<li>Ability to implement new processes and changes and improve performance</li>
<li>Typing speed of at least 55 wpm</li>
</ul>
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!
<ul>
<li>Health, Dental, Vision insurance</li>
<li>401(k)</li>
<li>Disability insurance</li>
<li>Employee assistance program</li>
<li>Paid time off</li>
<li>7 Paid holidays </li>
<li>4 floating holidays </li>
<li>Referral program</li>
</ul>
Starting Pay: $15.00 to $17.00
Schedule: Full-time, Monday thru Friday, 7- 4 PST

Customer Service Representative (Remote)

<h3>Job Description</h3>
Job Description
FrankCrum is a Top Workplace!
FrankCrum, voted by it's employees as a Top Workplace in Tampa Bay for more than 10 years in a row, is a Professional Employer Organization (PEO) based in Clearwater, Florida. FrankCrum employs approximately 400 people who serve over 4,000 businesses by offering a full range of HR services, including payroll, employee benefits, HR consulting services and workers' compensation insurance. Our PEO is a family culture that encourages people to feel at home, collaborate, and respect each other and we live by our Pillars of Excellence which are Integrity, Prosperity, and Affinity!
Click here to learn more about FrankCrum!
The Role You'll Play to Create Success
We are happy to announce a full-time&nbsp;Technical&nbsp;Support Specialist position filled with many exciting opportunities! In this role, you will have the opportunity to impact the FrankCrum business everyday by performing performing technical support functions and providing technical support to employees and clients.
<ol>
<li>Receives telephone calls and e-mails from users and assists with their technical problems or questions.</li>
<li>Maintains help desk system data, recording requests from users, maintaining current status, performing follow up and escalation as needed. Contribute to the help desk system knowledge base to promote self-service.</li>
<li>Performs work on network equipment, appliances, desktop equipment, voice systems, desktop systems, peripherals, and vendor services for the information technology department.</li>
<li>Ascertains from computer user the nature of problem, determines whether problem is caused by hardware, such as modem, printer, cables, or telephone, formulates diagnosis, and assists users through problem solving steps.</li>
<li>Provides first level of support for Exchange, including Outlook setup, troubleshooting and Mailbox creation, as well as&nbsp;for digital and IP phone systems.</li>
<li>Performs Active Directory access administrator duties such as setup of new user accounts, password reset, and deleting terminated user accounts.</li>
<li>Works with co-workers to research problems and find solutions.</li>
<li>Consults with client and staff to implement and support remote check printing setup.</li>
<li>Documents system processes for hardware group when needed.</li>
<li>Provides training to FrankCrum employees on basic office applications such as word, EXCEL, Outlook, and Power Point when necessary.</li>
<li>Researches and evaluates new products and attend training sessions and seminars to further knowledge.</li>
<li>Performs basic system administration work on various systems.</li>
</ol>
The Attributes We Seek
Keys to success in this position include knowledge of computer hardware and software systems and programs to a broad extent.&nbsp;An associate degree or equivalent technical certifications is required. Minimum of two (2) years of experience in areas such as Microsoft technology knowledge including Active Directory, Azure/ Entra ID, Office Products, Disk and tape backups, local area networking, PC, laptops, portable devices, telephone products. 
Our Competitive Benefits
Along with this great opportunity, FrankCrum also provides exceptional benefits from top carriers including:
<ul>
<li>Health Insurance is zero dollar&nbsp;paycheck cost for employee's coverage and only one-hundred-fifty dollar a month for family!</li>
<li>Dental and Vision Insurance</li>
<li>Short Term Disability and Term Life Insurance at no cost to the employee</li>
<li>Long Term Disability and Voluntary Term Life Insurance</li>
<li>Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance</li>
<li>401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes, and the employee is immediately vested in the employer match</li>
<li>Employee Assistance Program at no cost to the employee</li>
<li>Flexible Spending Accounts for Medical and Dependent Care Reimbursement</li>
<li>Health Savings Account funded by FrankCrum</li>
<li>Paid time off and holiday pay</li>
<li>Education reimbursement up to five thousand two hundred&nbsp;fifty dollars&nbsp;tax free per calendar year</li>
<li>PTO cash out</li>
<li>Tickets at Work</li>
<li>Access to the Corporate America Family Credit Union</li>
<li>Employee and client referral bonus programs</li>
<li>Paid volunteer time</li>
</ul>
What's Special About FrankCrum
FrankCrum, a family-owned business-to-business entity since 1981 is made of several companies: FrankCrum Corporate (a professional employer organization), FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency - all based in Clearwater, Florida. This "family of employer solutions" employs approximately 400 people who serve over 4,000 clients throughout the United States. FrankCrum employees are trained to deliver high value through exceptional customer service and treat clients and coworkers like family. By living by our Brand Pillars of Integrity, Affinity, and Prosperity, employees are recognized at quarterly events for exceptional customer service and milestones in tenure. 
The FrankCrum headquarters spans 14 acres and includes a cafe, subsidized for employees. Menus include made-to-order breakfast, hot lunch options and even dinners that can be ordered to-go, all at very affordable prices. The cafe also plays host to monthly birthday and anniversary celebrations, eating and costume contests, and yearly holiday parties. Through the input of its own employees, The Tampa Bay Times has recognized FrankCrum as a Top Place to Work for more than 10 years in a row! FrankCrum also supports several community efforts through Trinity Cafe, the Homeless Empowerment Program, and Clearwater Free Clinic!
If you want to play this role to positively impact our clients' day-to-day business, then apply now!
FrankCrum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
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Technical Support Specialist

<h3>Job Description</h3>
Job Description
CHAT AND TICKET SUPPORT SPECIALIST | HYBRID
 Location: Plano Compensation: $19/hr Schedule: 6 Week Training period: Monday-Friday 8-5 | Post training period: Tuesday-Saturday 8-5 Type: 6 Week Training period: Monday&amp;Friday Remote, Tuesday-Thursday On-Site | Post training period: Tuesday-Thursday On-Site, Friday&amp;Saturday Remote
Are you a customer service enthusiast with a knack for problem-solving and a passion for creating exceptional customer experiences? We're looking for a dedicated Customer Support Specialist to join our team and serve as a frontline ambassador for our balance support customers, primarily through chat and email based interactions.
In this role, you won't be on the phones; instead, you'll be the expert responding to customer inquiries and concerns through various ticketing systems. You'll master our customer-facing features, guide users through troubleshooting, and ensure every customer interaction is positive.
What You'll Do:
<ul>
<li>Engage Customers: Respond promptly and accurately to customer inquiries via chat, ensuring their questions are answered and concerns are addressed within Zendesk primarily, and other relevant ticketing software.</li>
<li>Champion Satisfaction: De-escalate challenging situations with patience and empathy, leveraging ticketing system features to track and resolve issues, turning dissatisfied customers into happy ones.</li>
<li>Master Our Product: Become an expert on our customer-facing features, portals, and functionalities, clearly explaining them to customers through chat, and documenting solutions within our ticketing systems.</li>
<li>Guide &amp; Educate: Help customers troubleshoot issues and effectively navigate our products and services, utilizing the full capabilities of our support tools.</li>
<li>Drive Metrics: Contribute to improving key customer support metrics like first response time, resolution time, and Customer Satisfaction Ratings, directly impacted by efficient use of ticketing software.</li>
<li>Collaborate Cross-Functionally: Work with internal teams (Customer Support, Account Management, Onboarding) by logging, tracking, and escalating issues seamlessly within Zendesk primarily, and other integrated platforms.</li>
<li>Enhance Service Standards: Collaborate with other professionals to continuously improve our customer service standards, often by identifying trends and opportunities within our ticketing data.</li>
<li>Create Unique Experiences: Deliver a distinctive customer experience that sets our company apart, enhanced by streamlined and personalized support through our chat and ticketing systems.</li>
<li>Leverage Payroll Expertise: Process reports from various payroll software and understand the intricacies of managing payroll systems, often by extracting and inputting data into relevant tickets.</li>
<li>Understand Time Clock Functionality: Apply your knowledge of time clock programs to address customer queries and provide tailored support, documenting interactions and solutions within ticketing software.</li>
<li>Manage Reports: Comfortably run, export, and upload reports, demonstrating technical competency in handling data related to time clock, payroll, and earned wage access systems, often for direct use or attachment within ticketing systems.</li>
</ul>
What You'll Bring:
<ul>
<li>Extensive Ticketing Software Proficiency: Demonstrated expertise in using Zendesk, Salesforce Service Cloud, Jira Service Management, and other similar ticketing systems and CRM platforms for chat-based customer service. You'll be skilled in navigating, documenting, and managing customer interactions within these tools.</li>
<li>Professional Experience: A proven track record in a comparable customer support role, ideally within the FinTech industry or a related field, with a strong emphasis on chat support and ticketing system management.</li>
<li>Technical Proficiency: Advanced understanding of time clock and payroll systems, including troubleshooting and navigation, and the ability to log and track these issues within ticketing software.</li>
<li>Payroll Software Proficiency: Familiarity with processing reports from various payroll software, demonstrating the ability to manage and interpret data effectively, often integrating with our support platforms.</li>
<li>Time Clock Functionality Knowledge: A strong understanding of time clock programs to provide comprehensive support and guidance to clients, documenting all interactions within our ticketing systems.</li>
<li>Report Management Skills: Proficient in running, exporting, and uploading reports, showing a high level of data handling within time clock, payroll, and earned wage access systems, often in conjunction with ticketing system processes.</li>
<li>Problem-Solving Skills: Exceptional ability to analyze and effectively troubleshoot complex issues, leveraging the features of our ticketing systems to diagnose and resolve problems efficiently.</li>
<li>Communication Proficiency: Outstanding written communication skills, with the ability to clearly articulate technical concepts to customers via chat and within ticketing system notes.</li>
<li>Customer-Centric Mindset: A genuine passion for delivering exceptional service and promptly resolving customer issues, with a strong understanding of how to optimize ticketing system workflows for customer satisfaction.</li>
<li>Adaptability: The ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and meeting Service Level Agreements (SLAs) within our ticketing software.</li>
<li>Flexibility: Adaptability to work varying hours, including evenings or weekends, to meet team and customer needs.</li>
</ul>
NICE TO HAVE:
Previous experience in Salesforce, Zendesk, Jira, Freshdesk, or similar software.
Ready to make a real impact on customer satisfaction and contribute to a company that's truly dedicated to its users by mastering essential customer service technologies? Apply today!
PrideStaff (North Dallas location) is a locally-owned staffing &amp; placement firm with a strong reputation as a fun-loving, quality-focused service provider. Our employees enjoy the following:
<ul>
<li>
A professional, supportive team environment
</li>
<li>
Representation to North Dallas’ top employers
</li>
<li>
Full medical benefits package
</li>
<li>
Dedicated consultants that provide industry insights &amp; resources to ensure continued career development
</li>
</ul>
These are some of the many reasons we were recently recognized as one of Dallas’ Best Places to Work! 
Proudly serving North Dallas, Addison, Carrollton, Farmers Branch, Las Colinas, Irving, Coppell, Lewisville, Plano, Richardson, Frisco and McKinney
Company DescriptionPrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance! Our Mission: Consistently provide client experiences focused on what they value most. 
<h3>Company Description</h3>
PrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance! \r\n\r\nOur Mission: Consistently provide client experiences focused on what they value most.

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