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<h3>Job Description</h3>
Job DescriptionDescription:
Maps Credit Union seeks a detail-oriented and organized EMA Member Relationship Specialist or Officer to join our dedicated team that provides exemplary service to our business banking members who have unique account requirements. This position serves as the main contact to open new business accounts and services and maintain existing accounts. As the face of the department, this position primarily provides excellent communication and customer service over the phone, with occasional in-person appointments. The ideal person for this position enjoys developing relationships with business banking members over the phone and possesses attention to detail to ensure accurate account maintenance with an eye for compliance.
 
Key responsibilities of the EMA Member Relationship Specialist are listed below. Please note that Officer-level duties include an increased scope of knowledge and responsibility.
<ul>
<li>Provide service to EMA business members by opening, setting up or performing maintenance on the following types of business accounts or services: savings, checking, online banking, debit cards, direct deposit, and automatic transfers. Answer questions in person and/or over the phone.</li>
<li>Thoroughly review and process EMA application packets to ensure applicants meet all Credit Union standards with respect to membership eligibility, corporate status, license status, criminal history, and reputation. Resolve questions and issues regarding application information.</li>
<li>Enhance member relationships by assessing member needs and recommending additional products and services. Explain the features and advantages of accounts or services to promote sales.</li>
<li>Perform thorough audits of new account and maintenance documents.</li>
<li>Provide training to EMA staff for department processes and cannabis industry-related knowledge. Provide training to Credit Union staff related to EMA operations.</li>
<li>Follow regulatory and policy compliance requirements, which include those efforts in compliance with the Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC) and Anti-Money Laundering (AML) Regulations, Identity Theft Red Flags, and other compliance-related policies.</li>
</ul>
Requirements:
EMA Member Relationship Specialist Requirements (Officer requirements require increased years of relevant experience):
<ol>
<li>High School diploma or equivalent.</li>
<li>Ability to read, analyze, and interpret operational documents, policies, and regulations.</li>
<li>Minimum of two years of experience in customer service, including direct and indirect selling roles, or the equivalent combination of training and experience.</li>
<li>Minimum of two years in the financial industry, with BSA compliance-related experience preferred.</li>
<li>Must be bondable.</li>
<li>Must be at least 21 years of age.</li>
</ol>
Starting non-exempt pay range: $25.00 - $30.63 per hour, depending on relevant experience.
 
Schedule: Monday – Friday, 8:30 AM – 5:30 PM. Onsite position.
 
To show our appreciation to employees, we offer:
<ul>
<li>Medical, Dental, and Vision Insurance</li>
<li>Health Savings Account (HSA)</li>
<li>Flexible Spending Accounts (FSA)</li>
<li>Employer-paid Life Insurance</li>
<li>Employer-paid Short-Term and Long-Term Disability Insurance</li>
<li>401(k) retirement plan with employer matching</li>
<li>Generous paid time off, starting at 12 hours per month</li>
<li>10 paid holidays per year</li>
<li>Employee Assistance Program</li>
<li>Student loan paydown program</li>
<li>Employee loan discount program</li>
<li>Wellness incentives</li>
</ul>
Why employees are proud to work here:
<ul>
<li>We offer paid volunteer time</li>
<li>We provide financial education for youth and adults</li>
<li>We provide grants to teachers in the valley</li>
<li>We offer scholarships for local high school seniors headed to college</li>
</ul>
About us:
The Enhanced Monitoring Accounts (EMA) department mitigates risk to the Credit Union by actively monitoring high-risk financial accounts for fraudulent activity. EMA is an innovative banking program that specializes in financial transaction investigation, reporting, and compliance with State and Federal regulations.
 
Located in the heart of the beautiful Willamette Valley, Oregon, Maps Credit Union offers a wide variety of services to over 80,000 members at 10 branch locations and supports over 300 employees. More than anything else, we believe in lifelong learning—not only about money and finances but in all areas of life. Our focus on lifelong learning is a result of our proud history as an educators’ credit union, dating back to our start in 1935. We passionately believe that the best way to navigate life’s great adventure is to do it together.
 
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

EMA Member Relationship Specialist or Officer

<h3>Job Description</h3>
Job Description
Member Resource Phone Specialist / Call Center
Are you ready to join a team that is committed to hardworking Kentuckians? 
If so, Abound Credit Union might be the place for you! 
We are driven by our selfless dedication to members and community. We create a connected, learning-driven, and fun environment that fuels our passion to inspire financial wellness. We do that by sharing our knowledge, strength, and accessibility to provide market-leading value that makes more possible for our members.
Here at Abound Credit Union, culture is a big deal. We roll up our sleeves each day to make this an awesome place to work. We want to bring great things to our communities, be awesome to each other, ready for whatever comes our way, and are hungry to learn and grow as people and professionals. Our best is built from the inside out.
Abound Credit Union is now hiring friendly, enthusiastic, and just overall awesome personalities to serve as a resource for our member’s financial needs via phone, mail, or electronic service.
What You’ll Do:
<ul>
<li>Answer incoming phone calls and provide member as much resolution as possible.</li>
<li>Promote Credit Union products and services based on member needs.</li>
<li>Open member accounts, resolve issues, and handle the member’s daily needs.</li>
</ul>
**Full job description will be provided if you are selected for an interview.
What We Need:
<ul>
<li>Minimum of a high school diploma or equivalent.</li>
<li>Ability to effectively communicate Credit Union products and services.</li>
<li>Self-motivated and enthusiastic with a willingness to support others on your team.</li>
<li>Maintain a professional and friendly demeanor.</li>
<li>Ability to proficiently operate a computer, calculator, and copier.</li>
<li>Customer service experience and specialized financial courses a plus!</li>
</ul>
Our Benefits:
<ul>
<li>Great Salary</li>
<li>Pension</li>
<li>Health, Dental, Vision and Other Insurance Coverage</li>
<li>Paid Personal Time Off</li>
<li>Paid Holidays</li>
<li>Life Insurance</li>
<li>Short and Long-Term Disability</li>
<li>401(k) with matching funds</li>
<li>Tuition Reimbursement</li>
<li>HSA, FSA, and Dependent Care Spending Accounts</li>
</ul>
Salary Info:
$17.12 - $21.40 / hour

Member Resource Phone Specialist / Call Center

<h3>Job Description</h3>
Job Description
<ul>
<li>IW SME Specialist-IWC Support Services</li>
</ul>
<ul>
<li>Employment Type: Full Time</li>
</ul>
<ul>
<li>Location: ​Crystal City, VA and various other sites</li>
<li>This position is contingent upon contract award.</li>
</ul>
The IW SME Specialist-IWC Support Services provides training and exercise support to the Helsinki Center of Excellence (HCOE). 
Duties &amp; Responsibilities
<ul>
<li>Engage with relevant NATO and EU officials/entities to develop and coordinate HCOE scenario development and training activities in the field of countering hybrid threats and facilitate strengthened NATO-EU cooperation. </li>
<li>Engage with relevant NATO and EU entities to support implementation of the EU/NATO tasking on scenario-based tabletop exercises, workshops, and discussions, and to contribute to scenario development of the NATO Crisis Management Exercise (CMX), EU ML and PACE exercises. </li>
<li>Support annual exercises from development through implementation, including those for the NATO NAC - EU PSC scenario-based discussion and the annual HCOE-hosted NATO-EU High-level Retreat. </li>
<li>Develop training products in support of HCOE activities across hybrid domains and in collaboration with the HCOE Communities of Interest. </li>
<li>Collaborate with HCOE and member states to make trainings and exercises on countering hybrid threats accessible and relevant. </li>
<li>Lead the development of the HCOE's work program in the field of training and exercises. </li>
<li>Advise HCOE Leadership and serves as a member of the HCOE's senior team by advising on a range of substantive and administrative issues, particularly regarding training and exercises to include developments in U.S. policy/strategy as well as identifying opportunities for cooperation. </li>
<li>Support HCOE senior officials to contribute to the Centers' research and analysis, and to assist Communities of Interest with programming and to tailored training and exercises for their purposes. </li>
<li>Support liaison functions between the HCOE and the U.S. government as necessary to enhance interoperability for U.S. warfighters.</li>
<li>Collaborate closely with the Program Manager to align engagements and other work with the project plan.</li>
</ul>
 
Required Qualifications​
<ul>
<li>Master's degree in National Security, International Relations, Military Studies, or a related field preferred.</li>
<li>10+ years of experience in special operations, intelligence, or irregular warfare policy.</li>
<li>Extensive knowledge of gray zone conflict, resistance strategies, and hybrid warfare.</li>
<li>Experience in DoD planning, operational strategy, and interagency coordination.</li>
<li>Demonstrated ability to develop and implement training programs for military and government audiences.</li>
<li>Proven experience working with classified and open-source intelligence to inform IW strategy.</li>
<li>Familiarity with IW data, ability to conduct long-term analysis</li>
<li>Strong public speaking and writing skills, with experience briefing senior leaders and contributing to DoD policy discussions.</li>
<li>Familiarity with joint, interagency, and multinational training environments.</li>
<li>Ability to travel internationally as required.</li>
<li>Must possess a Secret Clearance.</li>
</ul>
 
Advanced Computer Learning Company, LLC is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
 Job Posted by ApplicantPro

IW SME Specialist-IWC Support Services

<h3>Job Description</h3>
Job Description
Description
North Jersey Federal Credit Union is seeking a talented, exceptional, and enthusiastic go-getter to join the team as a Member Relationship Specialist (Universal Banker). As an MRS, you will be responsible for conducting teller transactions and cash vault transactions in an accurate and timely manner. You will also be responsible for the sales and servicing of all credit union products and services. You will work with the operations and sales team to achieve goals in the areas of loan, membership, and deposit growth. You will also be responsible for maintaining knowledge of the credit union’s products, services, and current promotions. You will also be responsible for providing operational support and exceptional customer service while maintaining essential controls and safeguards.
 
Job Role / Responsibilities:
<ul>
<li>Responsible for Providing Exceptional Service</li>
<li>Meets or exceeds established monthly referral and sales goals for loans, membership, and deposit growth.</li>
<li>Process teller transactions in an accurate and timely manner (e.g. deposits, withdrawals, payments, transfers, check cashing, negotiable purchasing, etc.)</li>
<li>Process and validate the accuracy of coin and currency amounts related to incoming and outgoing cash shipments.</li>
<li>Process assigned reports and/or job duties in an accurate and timely manner.</li>
<li>Assist with opening and closing procedures, balancing/loading the ATM/TCR, teller cash box, coin machine, negotiables, vault, etc.</li>
<li>Process member service transactions in an accurate and timely manner on savings, checking, certificates, individual retirement accounts, loans, etc. </li>
<li>Accurately process transactions and new account openings in a timely and professional manner</li>
<li>Maintains current Credit Union products and service knowledge.</li>
<li>Must have a thorough understanding of the member’s transaction requirements and be able to effectively communicate all available options to them.</li>
<li>Evaluate the needs of potential members and offer appropriate financial products and services.</li>
<li>Must process in-person &amp; electronic loan applications by collecting all necessary loan documentation for review by underwriters and completing the loan closing.</li>
<li>Explain the loan process to include loan options, insurance requirements, options on loan products, loan policies, interest rates, payoffs, etc.</li>
<li>Actively cross-sell/educate on Credit Union products and services by analyzing credit bureau reports.</li>
<li>Complies and maintains current knowledge of all Credit Union policies and procedures.</li>
</ul>
 
Qualifications
What you will need to have
<ul>
<li>At least 1 year of cash handling experience.</li>
<li>At least 1 year of teller experience in a financial institution. </li>
<li>At least 2 years of customer service experience.</li>
<li>At least 2 years of sales experience in a financial institution with individual sales goals</li>
<li>High school degree or GED required.</li>
</ul>
What would be great to have
<ul>
<li>Spanish speaking</li>
</ul>
Credit Union Benefits
<ul>
<li>Medical/RX</li>
<li>Dental Insurance</li>
<li>Vision Insurance</li>
<li>Health Savings Account</li>
<li>Vacation Time</li>
<li>Sick/Personal Time</li>
<li>Paid Holidays</li>
<li>Referral and Incentive Bonus Program</li>
<li>401(k) with Company Match</li>
<li>Employee Discounts</li>
<li>Credit Union Membership and Discounts</li>
<li>Employee Assistance Program</li>
<li>Tuition Reimbursement</li>
<li>Paid Training</li>
</ul>
Schedule
<ul>
<li>Monday to Friday</li>
<li>Weekend availability</li>
</ul>

Member Relationship Specialist [Elmwood Park]

<h3>Job Description</h3>
Job Description
Primoris is a premier specialty contractor delivering critical infrastructure services to the utility and energy markets. We offer a wide range of construction, maintenance, and engineering services across North America. Primoris is ranked in the top 1% of the prestigious Top 600 Specialty Contractors List by Engineering News-Record (ENR).
Primoris is seeking an engaging, highly motivated Learning &amp; Development Specialist to join our Energy Segment unit. We’re looking for a Learning &amp; Development (L&amp;D) Specialist with an expertise in Instructional Design who can develop and deliver learning programs that drive employee growth and organizational success. The ideal candidate will collaborate with stakeholders, subject matter experts, and training professionals to create innovative, learner-centered training solutions for a diverse workforce. This position reports directly to the Learning &amp; Development Lead for the Energy Segment.
Key Responsibilities
This role combines strong facilitation expertise with instructional design, program development, and evaluation to ensure high-quality, engaging, and results-driven learning experiences.
Program Development &amp; Delivery
<ul>
<li>Design and deliver engaging instructor-led training (ILT), virtual instructor-led training (VILT), new hire instruction, and train-the-trainer sessions.</li>
<li>Collaborate with L&amp;D/Training Professionals, Talent Management, and Business Segment leaders to create training programs aligned with organizational and business goals.</li>
<li>Personalize learning content for target audiences and ensure the delivery of effective, impactful learning experiences.</li>
<li>Support learning delivery across multiple modalities, including self-paced eLearning, mobile learning, facilitated sessions, and coaching.</li>
<li>Lead and support scheduling, logistics, and coordination of learning delivery opportunities.</li>
</ul>
Instructional Design &amp; Learning Theory
<ul>
<li>Apply adult learning principles and instructional design frameworks (ADDIE) to training solutions.</li>
<li>Structure content for clarity, logical flow, and learner retention.</li>
<li>Create formative and summative assessments to measure knowledge transfer and performance impact.</li>
<li>Partner with subject matter experts (SMEs) to transform complex concepts into clear, engaging, learner-friendly content.</li>
</ul>
eLearning &amp; Multimedia Development
<ul>
<li>Design and build interactive eLearning modules using authoring tools such as Articulate Storyline and Rise.</li>
<li>Manage course creation and administration within LMS platforms (Workday Learning, Cornerstone).</li>
<li>Ensure compliance with SCORM and accessibility standards.</li>
<li>Demonstrate a high acumen with multimedia assets, including graphics, visuals, video/audio content, and AI-generated elements, using tools such as Canva, Photoshop, Synthesia, or Premiere Pro.</li>
</ul>
Evaluation &amp; Continuous Improvement
<ul>
<li>Conduct needs assessments, surveys, and interviews to identify skill gaps and align training initiatives to organizational objectives.</li>
<li>Monitor and refine learning programs using evaluation models to ensure effectiveness, quality, and continuous improvement.</li>
<li>Report learning outcomes to stakeholders and recommend enhancements for future initiatives.</li>
</ul>
Collaboration &amp; Project Management
<ul>
<li>Manage training projects end-to-end, including timelines, deliverables, and stakeholder communication.</li>
<li>Serve as a consultant in the design and development of learning content and resources.</li>
</ul>
Desired Mindset
<ul>
<li>Bring creativity and innovation to designing inclusive, engaging training programs.</li>
<li>Adapt quickly to diverse audiences, evolving organizational needs, and new technologies.</li>
<li>Demonstrate empathy, accessibility awareness, and cultural sensitivity in all learning solutions.</li>
</ul>
Education Requirements
<ul>
<li>High School Diploma</li>
<li>Bachelor’s Degree Preferred in Instructional Design, Education, Human Resources, or related field.</li>
<li>5-7 years of experience in Learning &amp; Development, Instructional Design, or training delivery, with direct experience as a facilitator/trainer.</li>
<li>Previous experience in construction, manufacturing, mining, maintenance, or related industries (strongly preferred)</li>
<li>Proven experience designing, developing, implementing, and continuously improving training programs and materials.</li>
<li>Proficiency with eLearning authoring tools (Articulate Storyline and Rise) and LMS platforms.</li>
<li>Strong foundation in adult learning theories, instructional design methodologies, and training evaluation.</li>
<li>Excellent communication, facilitation, collaboration, and stakeholder management skills.</li>
</ul>
Work Environment:
<ul>
<li>Travel: 15-25% nationally</li>
<li>Bilingual: Spanish &amp; English (Preferred)</li>
<li>Hybrid work setting (3 days in office &amp; 2 days remote)</li>
</ul>
Benefits: 
<ul>
<li>Competitive compensation paid weekly</li>
<li>Best-in-class; Medical, Dental, Vision, and LTD/STD</li>
<li>401(k) with company match, vested day-one</li>
<li>Employee Stock Purchase Plan [ESPP]</li>
<li>Tuition Reimbursement</li>
<li>Paid Time Off, Holiday Pay, and Community Service Paid Time Off</li>
<li>Pet Coverage "For our Furry Friends"</li>
<li>Legal Assistance Coverage</li>
<li>Award winning safety programs</li>
<li>Opportunities for professional development and career advancement</li>
</ul>
Company Overview
Primoris was formed in 2004 as the parent company and is traded on the NYSE under the symbol PRIM. We provide a wide range of construction, maintenance, and engineering services for power generation, oil and gas, chemical, pipeline, utilities and distribution, and civil infrastructure clients. Primoris is ranked in the top 1% of the prestigious Top 600 Specialty Contractors List by Engineering News-Record (ENR), having built projects throughout the U.S. and Canada. For additional information, please visit <a href="http://www.prim.com" target="_blank">www.prim.com</a>.
Primoris Energy Services is a major direct-hire contractor in the U.S. delivering self-performed turnkey industrial construction and EPC services. We offer these services to our clients within the refining, gas processing, chemical/petrochemical, hydrogen, power generation, mining, pulp and paper industries from the first groundbreaking activity all the way through commissioning and start-up of the project. Primoris forms a partnership with our customers and major stakeholders from early-stage engineering through construction completion and commercial operation, safely, on-time, and within budget.
Agency Statement
We are not accepting resumes from Third Party Recruiting Firms for this position. If you are an Agency or Search firm representative, contact the Primoris Talent Acquisition Manager directly for consideration. Primoris or its subsidiaries will not be responsible for any fees arising from the use of resumes and online response forms through this source. In addition, Primoris or its subsidiaries will not be responsible for any fees on unsolicited resumes that are submitted to any member of the Staffing or Operations team. Primoris has established an approved vendor program for this service and will only consider accepting submissions from those approved firms. For consideration in becoming an approved vendor, contact HR.
#LI-GS1

Learning & Development Specialist - Primoris Energy Services

<h3>Job Description</h3>
Job DescriptionCompany Description 
McWane, Inc. is an equal opportunity employer. Employment is made available to all persons without regard to race, color, religion, sex, national origin, age, and marital status, disability that does not prohibit performance of essential job functions with reasonable accommodation, Vietnam Era or veteran status. This policy applies to hiring, placement, recruitment, rates of pay or other forms of compensation, benefits, promotions, transfers, layoffs, recalls, Company-sponsored training, terminations, and other employment-related activities.
Job Description 
Summary
The Technical Services Specialist analyzes blueprints, specifications, proposals, and
related documentation to develop cost estimates for piping materials used in water and
wastewater infrastructure projects. This role involves frequent interaction with external
customers and internal teams across multiple channels, including in-person meetings,
virtual platforms, and phone calls.
Customer visits may include engineering firms, job sites, or office, with occasional
regional or out-of-state travel. Internally, the role collaborates with sales, engineering, and
planning to ensure project requirements meet requirements for the end-user. Success
requires effective communication, technical accuracy, and a customer-focused mindset
throughout the project lifecycle.
Valid Driver’s License and Clean Motor Vehicle Report is required per McWane Corporate Policy
Essential Duties &amp; Responsibilities: This is a full-time, on-site position (minimum 40 hours/week). Duties include:
Technical &amp; Engineering Support
<ul>
<li>Provide technical assistance for product inquiries.</li>
<li>Review restrained joint projects prior to CSR release.</li>
<li>Create Bills of Materials and cost estimates.</li>
<li>Perform AutoCAD line drawings and BOM creation.</li>
<li>Develop product drawings for submittals and shop fabrication.</li>
<li>Interpret engineering speciﬁcations as needed.</li>
<li>Maintain product knowledge of piping systems and appurtenances.</li>
<li>Other duties may be assigned by management.</li>
</ul>
Pricing &amp; Estimation
<ul>
<li>Update and maintain pricing models for ﬂanged/fabricated items.</li>
<li>Support estimation and planning within budget constraints.</li>
</ul>
Communication &amp; Customer Engagement
<ul>
<li>Deliver presentations and conduct site visits.</li>
<li>Engage customers via phone, video, and in-person.</li>
<li>Coordinate between Sales staff and MIPL as needed.</li>
</ul>
Content Development &amp; Marketing
<ul>
<li>Contribute to inbound/content marketing efforts.</li>
<li>Create tip sheets, guides, and written content for blogs, videos, and podcasts.</li>
<li>Review and edit marketing materials.</li>
</ul>
Continuous Improvement &amp; Culture
<ul>
<li>Promote continuous improvement across operations.</li>
<li>Address errors and complaints within scope.</li>
<li>Keep leadership informed of critical developments.</li>
<li>Foster positive cross-team relationships</li>
</ul>
Safety &amp; Compliance
<ul>
<li>Observe and enforce company policies and safety protocols.</li>
<li>Maintain safe work practices and housekeeping standards.</li>
</ul>
Qualifications 
Qualiﬁcations Summary
Education &amp; Experience: Bachelors in Math, Accounting, Finance, Engineering, or Business. 2–4 years in construction/utility ﬁeld (blueprints, drafting, estimating, product knowledge). Equivalent education/experience accepted.
<ul>
<li>AutoCAD required.</li>
</ul>
Computer Skills
<ul>
<li>Proﬁciency in Microsoft Office (Word, Excel, Outlook)</li>
<li>Skilled in AutoCAD for technical drawings</li>
<li>Adobe/InDesign familiarity a plus</li>
</ul>
Language &amp; Communication
<ul>
<li>Reads/interprets specs, drawings, and policies.</li>
<li>Writes reports and clear correspondence.</li>
<li>Presents and correspond with peers, coworkers, and customers effectively.</li>
</ul>
Math &amp; Reasoning
<ul>
<li>Calculates area, volume, percentages.</li>
<li>Interprets diagrams and technical instructions.</li>
<li>Solves practical problems with sound judgment.</li>
</ul>
 Additional Information 
The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands, finger, handle or feel; reach with hands and arms and talk and hear. The employee is occasionally required to climb or balance, stoop, kneel, bend, crouch or crawl, and taste or smell. The employee may occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. T While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and high, precarious places. The employee is frequently exposed to fumes or airborne particles, outside weather conditions and extreme heat or cold. The employee is occasionally exposed to wet and/or humid conditions, toxic or caustic chemicals and vibration. The noise level in the work environment is frequently very loud.
PhysicalDemands
<ul>
<li>Your work time is spent primarily in an office while standing or sitting at a desk for long periods of time. Walking throughout the facility as needed.</li>
<li>Lifting (up to 50 lbs.)</li>
<li>Requires close/color/depth/peripheral vision and focus adjustment</li>
</ul>
WorkEnvironment
<ul>
<li>Occasional exposure to fumes and weather</li>
<li>Moderate noise level</li>
</ul>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. McWane is a Federal VEVRAA contractor, and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA- gender identity or expression, and genetic information) or any other category protected by federal, state or local law.

McWane Ductile Ohio - Technical Services Specialist

<h3>Job Description</h3>
Job Description
TAVERNIER HEALTH CENTER
POSITION PURPOSE: The purpose of the Patient Financial Services Specialist is to ensure that the Billing and Encounter Forms are processed correctly. Coordination of work from the patient care areas, maintaining the work flow of documents to and from Data Processing. POSITION REQUIREMENTS / QUALIFICATIONS: Education/Experience: A minimum of High School Diploma or GED Equivalent. ICD 9 Coding experience preferred. Experience with Patient Services. Must have knowledge of Medicaid / Medicare Insurance, collection and setup. Licensure / Certification: Maintain current CPR certification from the American Heart Association. Skills / Ability: Ability to work as a team member. Must have clerical skills, ability to type 20 - 30 wpm and have interviewing skills. Must have knowledge of math, operation of calculator; telephone etiquette, human relation skills and organizational skills. Must be computer literate. Ability to demonstrate effective oral and written communication skills. POSITION RESPONSIBILITIES (THIS IS A NON-EXEMPT POSITION) Register new client on Intergy as per guidelines issued by Community Health of So. Florida. Researches files for previous enrollment in CHI computer system before creating a new medical record number. Re-new or update existing clients profiles as per guidelines issued by Community Health of South Florida. Performs financial screening on active clients who have requested services from Community Health of South Florida, Inc. Attempt collection o Completes assigned task in a timely manner.f past due debts as clients request services from CHI. Check-in clients for needed medical services. Check-out clients upon receiving medical services. Process of patient payments. Review and balance out daily batches. Submit daily journal to assigned supervisor. Submit cash and copies of daily batches to the Accounting Department for deposit. Complete statistical data and submit daily. Reviews Quality Care Guidelines/Patient Reminder print-out to identify overdue items e.g. Advance Directives, Learning Needs Assessment, Depression Screening, etc. Identifies patients who have not executed an Advance Directive and provide them with the Advance Directive form to read. Identifies patients who need a Learning Needs Assessment and gives them the form to complete. Identifies patients due for Depression Screening and provide them with a PHQ-9 form in the appropriate language to complete. Gives all new patients a New Patient History form to complete before Nursing Staff calls the patient. Attaches a completed new patient lab request form to the encounter form of every new patient. Consistently informs patients that their Provider wants them to read or complete the appropriate forms or education material while waiting to see the Provider. Verifies Medicare, Medicaid and all other insurance carriers. Performs daily balance closing and ensures that all procedures and payments are posted accurately. Performs cashier duties, collect patient funds for services and enters data into computer for payment received. Train new employees on all functions of Patient Services (i.e. registration, cashiering, posting of B&amp;E’s and Payments). Use appropriate and correct telephone etiquette at all times. Participates in Continuing Educational In-services and Performance Improvement Activities. Reports to work on time and ready to work with minimal absenteeism. Completes &amp; Post all B&amp;E (billing and encounter) forms within the same of service. Adheres to the Confidentiality Policies and Procedures / HIPAA Regulations. Performs other duties as assigned, including variable shifts if needed.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER

PATIENT FINANCIAL SERVICES SPECIALIST- South Miami

<h3>Job Description</h3>
Job Description
SUMMARY: Under the direction of the Member Service Center Manager, develop new business through the promotion of Credit Union offerings to new and existing members. Be responsible for generating new and increased loan volume. Uncover member needs through personal contact and cross-sell products, automated services and other services to meet these member needs as outlined in established Credit Union goals. Also, assist Branch Management by making recommendations on refunding fees and charges to members. Perform a variety of savings related services and loan related duties. Oversee our Indirect Lending Program. Perform a variety of loan related duties. Ensure that the policies and procedures regarding the program are met. Meet established Credit Union goals such as loan servicing, member servicing and growth of the Indirect Lending portfolio.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Member Service: Provide courteous and personal service to members. Analyze member needs, match product services to needs, and promote automated services. Demonstrate the use of automated services to new and existing members in order to increase the percentage of members oriented to automated services. Open new accounts, make revisions to existing accounts, and complete transactions such as deposits, withdrawals, loan payments, and check cashing for the members as appropriate. Investigate member account problems and make determinations on refunding fees and charges, within authority, as warranted by the circumstances. Meet specific, measurable goals for shares, loans, credit life/disability insurance, cross-selling and referrals based on the branch business plan.
Loan Service, Decisions and Support: Acquire loan officer certification within 120 days of hire date. Retain loan officer certification by meeting standards, which require working up a minimum of four (4) loans each month and meeting quality standards for lending. Work directly on all loans received from MFA to ensure that accurate loan decisions and recommendations are made in compliance with Credit Union policies and procedures. Engage in quality control, making loan corrections, maintaining loan records, such as notes and security instruments and reports. Establishes and supervises the preparation and maintenance of files, records and reports necessary to the conduct of business; submits required reports to Credit Union management. Anticipate and/or investigate causes for inadequate results and take corrective action within limits of Credit Union corporate objectives.
Member Account Maintenance: Correct errors in member accounts, calculate penalties and dividends. Perform the quality control function to review savings activities as assigned. Re-order checks, change account information, order membership cards, perform notary public functions, clear transferring military and civilian members, close accounts, initiate stop payments, and order copies of members' records, as required. Recommend, establish or change such products as payroll deduction, military allotment, and direct deposit based on the members' needs. Properly process transactions using all automated systems of the Credit Union.
Membership Development: Maintain current member files for follow-up. Identify members who need savings and/or loan products and services, and contact members by mail or phone. Assist with membership calls as required for marketing of products and services and any other marketing promotions. Generate ideas to improve service, such as recommendation for workflow improvements and products innovation.
Quality Control: Identify and communicate to Credit Union Management, product or service related issues or improvements which could result in higher quality services for members or improved financial control for the Credit Union. Maintain adherence to all Credit Union policies, procedures and regulatory requirements, while demonstrating professional service skills and financial integrity, as due course of business.
Projects: May perform special projects pertaining to Indirect Lending as assigned, such as participate in training activities, assist with new product development, modification of existing product, product introduction, and other work as required.
Other General: Perform other related duties as required or directed.
Additional: Responsible for completion of applicable training and compliance on federal regulations and APGFCU policies and procedures as related to the duties of this position (Bank Secrecy Act, Information Security as examples, if applicable).
QUALIFICATIONS: Education: Equivalent to High School education with additional broad specialized training equivalent to 2 years college. Experience can be credited in lieu of education.
Experience: 2 to 3 years financial institution products and services, including interviewing loan applicants and making loan decisions (loan authority). Sales experience preferred, but not required.
Knowledge, Skills, and Abilities: knowledge of financial institution products and services especially consumer credit laws; skills in communications, customer service, human relations, on-line computers and business math; ability to work independently and as part of a team, problem solve and make decisions. Must be numbers and detail oriented.
Compensation information: Offers are based on experience and education.
 $18.94 - $23.67 per hour
APGFCU provides comprehensive benefits such as: medical and dental (shared expense), vision, 401(k), life and disability insurance, flexible spending account, employee assistance program, referral program, educational assistance, holidays, annual leave and sick leave.
APGFCU is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability to Protected Veteran status. Please use the attached link to view the EEO law poster <a href="http://www1.eeoc.gov/employers/poster.cfm" target="_blank">http://www1.eeoc.gov/employers/poster.cfm</a>
APGFCU is committed to working with and providing reasonable accommodations to persons of all abilities, including persons with disabilities. If you need a reasonable accommodation for any part of the employment process, please send to the Human Resources Department and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodations will be responded to from this e-mail address.

Member Service Specialist - Call Center

<h3>Job Description</h3>
Job Description
Position Overview
The G&amp;I Team at NBME is seeking a Technical Customer Support Specialist to support our exam delivery platforms and assessment products. This role will focus on support of the CLA implementation spanning customer support, operational processes, technical troubleshooting, and the creation of a support knowledge base. Secondarily, this role will assist in troubleshooting mobile issues, testing pre-release mobile OS versions, and assisting with quality assurance testing in general. With CLA being available for sale by year end, it requires basic support capability in place as well as an administrator to support underlying operational processes that may remain in place, absent of full operational automation. This position is ideal for individuals with strong technical troubleshooting skills and experience with remote or in-person proctoring tools or online testing environments. If you are passionate about delivering exceptional customer support in the educational assessment space, we'd love to hear from you. This would be Project lasting 18-24 months.
This role has been designated as primarily remote, meaning it requires little to no onsite attendance. While this role can be designated as remote, you are offered the flexibility to select if you prefer to work primarily remotely, hybrid, or onsite. We're open to considering candidates within 50 miles of our office location in Philadelphia, PA.
 
Diversity, Equity, and Inclusion Statement
At NBME, we continue to innovate and improve how we fulfill the evolving needs of the health care community. This commitment starts and ends with the people at NBME. By recruiting and empowering talented individuals from various disciplines and backgrounds, which includes professionals with diverse life experiences, abilities, and perspectives, NBME can take a well-informed, robust approach to advancing medical education and assessment for years to come. 
 
RESPONSIBILITIES
Technical &amp; Test Day Support
<ul>
<li>Provide technical assistance across exam delivery platforms, portals, and applications for both high- and low-stakes assessments.</li>
<li>Assist customers with system compatibility checks and troubleshoot issues related to login access, system compliance, connectivity, and exam launches.</li>
</ul>
<ul>
<li>Collaborate with IT teams, business partners, test vendors, and cross-functional teams to troubleshoot and resolve issues.</li>
</ul>
Customer &amp; Operational Support
<ul>
<li>Guide users via phone and email through all phases of the test administration lifecycle (pre-test, test day, post-test) for both remote and in-person proctoring.</li>
<li>Respond to routine inquiries regarding exam assessments, procedures, policies, and best practices. </li>
<li>Investigate and resolve issues related to exam ordering, registration, rosters, scheduling, score posting, and other administrative processes.</li>
<li>Perform operational support tasks in accordance with established policies, procedures, and timelines.</li>
<li>Build and maintain strong customer relationships through prompt, professional communication.</li>
</ul>
Documentation &amp; Continuous Improvement 
<ul>
<li>Accurately document customer interactions, troubleshooting steps, and resolutions in Salesforce; monitor and follow up on open issues to ensure timely and effective resolution.</li>
<li>Contribute to and maintain support documentation, including troubleshooting guides, knowledge base articles, and manuals.</li>
<li>Collaborate with internal teams to ensure documentation reflects current system functionality and workflows.</li>
</ul>
<ul>
<li>Participate in user acceptance testing (UAT) for system updates and enhancements. </li>
<li>Share customer feedback and identify recurring issues to support ongoing process improvement.</li>
</ul>
 
QUALIFICATIONS
Skills and Abilities
<ul>
<li>Excellent written and verbal communication skills.</li>
<li>Strong problem-solving abilities with a customer-first mindset.</li>
<li>Ability to troubleshoot and resolve technical issues in real-time.</li>
<li>Familiarity with exam delivery platforms and remote/in-person proctoring tools (preferred but not required).</li>
<li>Quick learner with the ability to adapt to new systems and technologies.</li>
<li>Proficiency in Windows, macOS, iPads, and major browsers.</li>
<li>Experience with Salesforce or similar CRM systems.</li>
<li>Familiarity with ServiceNow, JIRA, or similar tools for issue escalation.</li>
<li>Proficiency in Microsoft Office and screen capture tools (e.g., SnagIt).</li>
<li>Comfortable working both independently-especially during solo weekend shifts-and collaboratively within a team.</li>
<li>Demonstrated willingness to develop in-depth knowledge of NBME's assessment products, platforms, and services</li>
</ul>
 
Experience
<ul>
<li>Minimum of 3 years in a technical support or customer service role.</li>
<li>Experience supporting assessment products, software, or digital platforms in a technical environment.</li>
<li>Background in educational technology, assessment tools, or online testing platforms is a plus.</li>
</ul>
 
Education
<ul>
<li>Bachelor's Degree or equivalent technical training and work experience preferred)</li>
</ul>
 
About NBME 
NBME is a not-for-profit organization that specializes in the creation of assessments and learning tools for physicians and health professionals. Our mission is to advance assessment of these professionals to achieve optimal care for all, supporting the development of a highly effective, diverse and compassionate health care workforce.
Founded in 1915, NBME develops and manages the United States Medical Licensing Examination® with the Federation of State Medical Boards. We offer a comprehensive portfolio of assessment products for every stage of the medical school journey and provide assessment services to various health profession organizations. 
We are dedicated to advancing innovative assessment approaches through research, collaboration and contributions to the medical education and assessment communities. In 2024, we expanded our assessment capabilities to include simulation through the acquisition of MedVR Education.
Learn more on NBME's website. 
NBME's Community Collaborations and Contributions
NBME believes that a key path to meeting our mission is collaborating with and supporting our communities. Our Community Collaborations and Contributions programs provide resources and recognition to medical educators and researchers advancing the field of assessment throughout their careers. In addition, we invest in fee assistance, scholarships and pathway programs to aid learners and help support increased representation in health care. Headquartered in Philadelphia, NBME also gives to local organizations that advance health equity and access and positively impact social determinants of health.
Compensation we are offering for this position is at $60,000 - $72,000/year. Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate's qualifications and experience, department budget, and an internal equity review.
The NBME offers competitive salaries, excellent benefits, and a rewarding work environment. Excellent Benefits include: Healthcare, Dental, Prescription, and Vision plans; 401(k) w/match, Tuition Reimbursement Plan, Commuter Benefit: Public Transit or Parking options. Remote Friendly Workplace.
 
NBME is an Equal Opportunity Employer. We will consider all qualified applicants for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
 Job Posted by ApplicantPro

Technical Customer Services & Resource Specialist (18-24 months)

<h3>Job Description</h3>
Job Description
Reno Orthopedic Center wants you to join the team as a Patient Services Rep! We are seeking an enthusiastic and dedicated team member to greet and check-in patients at our Main ROC Clinic. 
Who are we?
At Reno Orthopedic Center (ROC), every action is driven by our employee expectations: 
<ul>
<li> We lead with a patient-first mindset, ensuring every decision is made in the best interest of those we serve. </li>
<li> We believe in the power of assuming good intent, fostering a culture of respect, optimism, and compassion, where teammates lift each other up. </li>
<li>Here, you're encouraged to own your success — we support your growth, celebrate your contributions, and empower you to take initiative. </li>
<li>Continuous learning is part of who we are; we strive for constant improvement in everything from clinical innovation to personal development. </li>
<li>We value kindnessas a core strength — it's how we treat our patients, our colleagues, and our community. </li>
<li>Most importantly, we encourage every team member to be an advocate — for patients, for progress, and for doing what's right. </li>
</ul>
If you're looking for a place where your work matters, your values align, and your growth is supported, you'll find purpose and belonging at ROC.
What sets us apart?
Reno Orthopedic Center (ROC) is physician-owned, meaning decisions are made by those who understand patient care firsthand — and every team member’s voice matters. We offer a fully integrated musculoskeletal health campus with on-site surgery, advanced imaging, therapy, urgent care, and specialty services like bone health and orthopedic oncology. With continuous growth and investment in new facilities and technology, ROC provides a forward-thinking environment built to support both exceptional patient care and your professional development. We’ve been the trusted name in musculoskeletal health across Northern Nevada for over 60 years — and we’re still growing!
What would you do in this role?
You will be the first and last employee our patients would interact with during their time at ROC. You can make patients feel less nervous or scared or make a patient’s day by giving them a warm welcome. Your attention to detail will allow for the correct information be provided to the clinical team and ensure the correct billing is taken care of for the patient. You are essential to facilitating a great patient experience.
A Day in the Life
<ul>
<li>Check-in/check-out patients, and schedule follow-up appointments;</li>
<li>Accurately enter patient demographic information in patients’ electronic medical records; </li>
<li>Scan photo ID’s and insurance cards and verify insurances;</li>
<li>Collect applicable co-pays and ensure billing information is updated; </li>
<li>Balance money drawers at end of day;</li>
<li>Maintain calm and efficient patient flow through the clinics.</li>
</ul>
Requirements
<ul>
<li>Certifications/Educations:</li>
<ul>
<li>High School Diploma</li>
</ul>
<li>Knowledge of:</li>
<ul>
<li>Customer service principles and practices</li>
</ul>
<li>Experience:</li>
<ul>
<li>Using computer systems and applications, including entering data and typing</li>
</ul>
</ul>
Preferred Qualifications - How can you set yourself apart from other applicants? 
<ul>
<ul>
<li>One year of experience performing reception duties.</li>
</ul>
</ul>
Benefits
At Reno Orthopedic Center (ROC), we believe that exceptional patient care starts with taking care of our people. We prioritize work-life balance by fostering a supportive, team-oriented environment where workloads are managed realistically, schedules are respected, and personal well-being is valued.
Why chose ROC? Full time benefits include: 
<ul>
<li>Medical, dental, vision insurance</li>
<li>Discounted orthopedic care at ROC</li>
<li>Paid time off and holiday pay</li>
<li>Extended sick leave</li>
<li>401(k) plan contributions with no match required</li>
<li>EAP, disability and life insurance</li>
<li>Health and fitness program</li>
<li>Employee events</li>
<li>Coffee shop onsite (main location)</li>
</ul>
Dependent on Position:
<ul>
<li>Continuing education funds / certification reimbursement</li>
<li>Relocation assistance (for eligible roles)</li>
<li>Productivity bonuses or incentive compensation (for eligible roles)</li>
<li>Student loan repayment (for eligible roles)</li>
</ul>
Come build your career with a team that’s committed to innovation, community, and compassion in orthopedic care. Whether you’re a seasoned specialist or just starting your journey, you’ll find purpose, impact, and growth at Reno Orthopedic Center.
“ROC doesn’t just talk about values — they live them. Every day here feels like a chance to do meaningful work with people who truly care."
- Mandy Metcalf, ROC Team Member

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