field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

state

<h3>Job Description</h3>
Job Description
Job Summary
ACN Contact Center Support Specialists provide ACN Independent Business Owners (IBOs) with clear and accurate information regarding company services and products, commission structures, and policies and procedures. This role is responsible for supporting IBOs in accordance with ACN's policies, procedures, quality standards, and applicable local, state, and federal regulations.
Job Duties
<ul>
<li>Call Handling: Answer an average of twenty-five incoming calls from IBOs per day.</li>
<li>Live Chat Monitoring: Monitor and respond to incoming live chat requests from IBOs efficiently and accurately, meeting departmental goals- average of 10 incoming chats per day.</li>
<li>Customer Interaction: Address multiple chat inquiries simultaneously while maintaining professionalism and a sense of urgency, especially for IBOs seeking repeated resolutions.</li>
<li>Resource Guidance: Direct IBOs to appropriate resources and online tools for information related to their role.</li>
<li>Product Knowledge: Maintain current knowledge of ACN products and services, offering technical assistance when needed.</li>
<li>Inquiry Response: Address IBO inquiries about subscriber services, products, billing, and general information, providing accurate and up-to-date details about ACN products, policies, and procedures.</li>
<li>Issue Resolution: Identify and resolve issues related to policies, procedures, and compensation plans.</li>
<li>Technical Assistance: Offer assistance in locating pertinent information using ACN's online tools and maintain current product knowledge.</li>
<li>Documentation: Accurately complete all necessary forms and documentation.</li>
<li>Root Cause Analysis: Review and determine the root cause of IBO inquiries, driving resolution effectively.</li>
<li>Team Collaboration: Work collaboratively with team members and other departments to achieve common goals and improve IBO support.</li>
<li>Additional Duties: Perform other duties as required.</li>
</ul>
Required Skills and Abilities
<ul>
<li>Excellent written and verbal communication skills.</li>
<li>Bi-lingual in Spanish required.</li>
<li>Strong problem-solving and critical thinking abilities.</li>
<li>Ability to multitask and manage time effectively.</li>
<li>Patience and empathy when dealing with difficult situations.</li>
<li>Strong organizational skills and attention to detail.</li>
</ul>
Working Environment
<ul>
<li>Onsite employees – As a condition of your employment with ACN, Inc, you will be required to work onsite at our designated office or facility. When considering this position, please be aware that you will be expected to perform your duties at our physical location as outlined in your offer of employment, We understand circumstances may require temporary remote work arrangements and exceptions may be granted on a case-by-case basis. However, it’s essential for candidates to understand that the standard expectations is to work onsite.</li>
<li>Office environment Mon-Fri, hours vary.</li>
<li>The position may require occasional travel for continuing education, training or support.</li>
</ul>
Physical Requirements:
Reasonable accommodations will be provided to enable individuals with disabilities to perform essential functions on a case-by-case basis.
<ul>
<li>To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. </li>
<li>The physical demands described here are representative of those indicative of a typical corporate office. environment. This includes prolonged periods of sitting at a desk and working on a computer. </li>
<li>Required to stand periodically; walk, hear, listen, talk, and visually see. </li>
<li>Use hands to finger, handle, or feel; the ability to reach with hands and arm. </li>
<li>The ability to lift up to 15 pounds at times. </li>
</ul>
Security Training Requirement: Please be aware that this position requires successful candidates to complete mandatory security training during their onboarding process. Security training is essential to our commitment to maintaining a secure work environment, protecting sensitive information, and ensuring the safety of our personnel. The specifics of the required security training will be communicated during the onboarding process. If you are prepared to fulfill this training requirement and are enthusiastic about contributing to our organization's security culture, we invite you to apply for this position.
Federal and State Disclaimer
ACN is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ACN observes the Workers Fairness Act in South Carolina, protecting employees and applicants for employment with medical needs arising from pregnancy, childbirth or medical conditions related to pregnancy or childbirth This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

IBO Support Specialist Bi-Lingual

<h3>Job Description</h3>
Job Description
Overview
We are looking for a friendly, detail-oriented Client Support Specialist to join our remote team. In this role, you’ll help clients by providing support across phone, email, and chat channels. Your focus will be on creating a smooth, positive experience and ensuring all client needs are met efficiently.
Responsibilities
<ul>
<li>
Handle client inquiries via phone, email, and chat with professionalism and care
</li>
<li>
Assist clients with service-related questions, forms, and processes
</li>
<li>
Update client records accurately in the CRM system
</li>
<li>
Work with internal teams to resolve complex or escalated issues
</li>
<li>
Ensure timely follow-ups and provide status updates to clients
</li>
<li>
Maintain a courteous and solution-focused approach in every interaction
</li>
</ul>
Qualifications
<ul>
<li>
Prior client support or customer service experience preferred but not required
</li>
<li>
Strong communication and interpersonal skills
</li>
<li>
Proficient in Google Workspace, CRM systems, and Adobe PDF tools
</li>
<li>
Tech-savvy and quick to learn new systems
</li>
<li>
Detail-oriented, organized, and dependable
</li>
<li>
Reliable internet connection and quiet remote work setup
</li>
</ul>
Top Attributes
<ul>
<li>
Empathetic and customer-focused
</li>
<li>
Strong attention to detail
</li>
<li>
Comfortable with technology and multitasking
</li>
</ul>
Benefits
<ul>
<li>
$24 per hour pay rate
</li>
<li>
Full health insurance for full-time employees
</li>
<li>
Company-provided equipment for remote work
</li>
<li>
Supportive team environment and training provided
</li>
</ul>
Company DescriptionWe are a growing company looking to hire motivated individuals! 
<h3>Company Description</h3>
We are a growing company looking to hire motivated individuals!

Client Support Specialist

<h3>Job Description</h3>
Job Description
Overview
We are seeking a motivated and persuasive Sales Support Specialist to join our remote team. This is a commission-only opportunity with unlimited earning potential, ideal for individuals who excel at building rapport, communicating solutions, and driving results over the phone. If you thrive in a fast-paced sales environment and want the flexibility to work from anywhere, we’d love to hear from you.
Responsibilities
<ul>
<li>
Conduct outbound and receive inbound calls to engage with potential and existing customers
</li>
<li>
Provide information about products, services, or licensing options tailored to customer needs
</li>
<li>
Follow up with leads and prospects to guide them through the sales process
</li>
<li>
Accurately record customer interactions and updates in the CRM system
</li>
<li>
Collaborate with internal teams to address customer questions and support sales success
</li>
<li>
Consistently deliver a positive, helpful, and professional impression
</li>
</ul>
Qualifications
<ul>
<li>
Previous experience in sales, call center, or phone-based support preferred
</li>
<li>
Excellent verbal communication and active listening skills
</li>
<li>
Comfortable using CRM systems and Google Workspace
</li>
<li>
Reliable internet connection and quiet, distraction-free home office
</li>
<li>
Self-motivated, goal-oriented, and customer-focused
</li>
</ul>
Benefits
<ul>
<li>
100% remote — work from anywhere
</li>
<li>
Commission-based compensation with no earning cap
</li>
<li>
Flexible schedule to fit your lifestyle
</li>
<li>
Comprehensive sales training and ongoing support
</li>
</ul>

Sales Support Specialist

<h3>Job Description</h3>
Job Description
ECP is a market-leading SaaS software solution that enables senior living communities to better care for their residents. ECP partners with hundreds of pharmacies nationwide to supply 7,500+ communities with real-time electronic prescription updates. As our pharmacy client base expands, so does the need for talented pharmacy team members to support hundreds of real-time interfaces, vendor partnerships, and ECP’s pharmacy-integrated features. 
We are looking for someone to play a critical role supporting pharmacy team outcomes and contribute to developing structure, process, and documentation that helps us standardize how we support our pharmacy partners as we scale. 
We are based in Wisconsin, but we are open to remote candidates within the U.S. 
<ul>
<li>Provide technical support to ECP pharmacy partners via email &amp; phone </li>
<li>Onboard new pharmacy partners by training, coordinating go-live plans with facilities, and executing data conversations </li>
<li>Execute software interface installations </li>
<li>Schedule, coordinate, and facilitate data pushes and transitions with pharmacy and community partners </li>
<li>Monitor &amp; troubleshoot pharmacy server connections and other interfaces </li>
<li>Troubleshoot client issues &amp; concerns </li>
<li>Help maintain pharmacy-integrated features of ECP </li>
<li>Document technical processes and configurations </li>
<li>Collaborate cross-functionally with Sales, Customer Support, Customer Success, Customer Implementation, Engineering, and Product teams to provide recommendations on process improvements and deliver to the customers’ expectations </li>
<li>Help to develop best practices as the team grows </li>
</ul>
Requirements
<ul>
<li>Bachelor’s Degree preferred </li>
<li>1+ years of applicable experience in a similar role </li>
<li>Customer service and technical support experience </li>
<li>Computer networking knowledge preferred </li>
<li>Experience working in a pharmacy, or assisted living, required </li>
<li>Basic troubleshooting skills </li>
<li>Windows/Microsoft Office knowledge </li>
<li>Strong communication skills (written, over-the-phone, face-to-face) </li>
<li>Technical writer, skilled with email etiquette </li>
<li>Critical thinker &amp; problem solver </li>
<li>Self-motivated </li>
<li>Ability to manage multiple tasks/projects simultaneously, strong organization, and time management skills </li>
<li>Willingness to learn new topics, responsibilities, and processes as our business grows and evolves </li>
</ul>

Pharmacy Support & Implementation Specialist

<h3>Job Description</h3>
Job DescriptionSalary: Up to $28.25 per hour DOE 
Are you ready to turn up the heat on your career? We're on the lookout for a dynamic, tech-savvy and detail-oriented Fire Season Administrative Specialist to become the vital support system for our fast-paced wildfire response team. This is your chance to make a real difference and play a crucial role in keeping communities safe during fire season. If you're eager to showcase your organizational prowess and contribute to a high-stakes, rewarding mission, this opportunity is perfect for you!
We're looking for people like you to join our mobile copy center team stationed at forest fire base camps across the western United States. You couldfind yourself surrounded by the breathtaking natural beauty of iconic National Parks of California, Nevada, Washington, Oregon, Utah, Wyoming, Arizona, New Mexico or Idaho.Embrace the adventure and let the great outdoors become your office!
About the Job
As a Clerical Support Specialist, you will play a crucial role in the wildfire suppression effort by providing key services to Forest Service personnel. You will work in a mobile copy center, ensuring the smooth operation of printing, scanning, and other clerical tasks. This is a seasonal position where you will travel to remote locations, meet interesting people, and contribute to emergency fire support.
Responsibilities
<ol>
<li>Produce copies for Forest Service personnel, primarily the daily Incident Action Plans (IAPs), which are essential for relaying information about incident operations.</li>
<li>Scan and print large-format maps.</li>
<li>Perform book binding, laminating, and other clerical tasks.</li>
<li>Troubleshoot tech issues and maintain equipment.</li>
<li>Track copies, maps, and services rendered.</li>
<li>Manage inventory, anticipate supply needs, and request restocking.</li>
<li>Clean and organize the mobile unit daily, including mopping, dusting, and refueling the generator.</li>
<li>Assist with faxing, creating booklets, signs, and other administrative tasks.</li>
<li>Provide excellent customer service, maintaining a courteous, cheerful, and problem-solving attitude.</li>
</ol>
Requirements
<ul>
<li>Strong clerical and organizational skills.</li>
<li>Proficiency in technology, with the ability to troubleshoot issues.</li>
<li>Excellent interpersonal and communication skills.</li>
<li>Attention to detail and ability to work under pressure.</li>
<li>Adaptability and willingness to stay for the duration of an incident.</li>
<li>No smoking or pets allowed at the camp.</li>
</ul>

Clerical Support Specialist

<h3>Job Description</h3>
Job DescriptionSalary: 
Since 2002, Quality Power Solutions (QPS) has provided end-to-end mission critical power solutions, including expert design, installation and maintenance of UPS systems and generators. QPS works with clients nationwide, and we maintain our Midwestern values by focusing on service, delivery, consistent performance, and the education of our customers on the many aspects of critical power. Our goal is being our customers trusted experts, so they dont have to worry about critical power and can focus on what they do best. QPS keeps backup power systems running smoothly, so business can power forward.
 
SUMMARY/Primary Function
The main function of this role is to ensure a smooth transition between the sales process and scheduling while maintaining strong customer relationships. The service support specialist works with internal and external resources to efficiently execute various service activities and exceed customer expectations. Effective utilization of technical resources through proper scheduling and matching of techs skills to customer needs. The individual will also be coordinating schedules and activities, tracking progress and results of service activities, and responding to customer emergencies. The position requires excellent communication skills, strong attention to detail and organizational skills, knowledge of CRM software and standard Microsoft applications.
 
Principle Job Duties
<ul>
<li>Dispatch technical resources by matching skill sets of Technicians to customers individual needs, to include remote partners</li>
<li>Schedule technicians time effectively to minimize travel, repeat calls, and allowance of ample time to complete the job specifications</li>
<li>Manage Emergency/Tech Support calls as they occur</li>
<li>Properly coordinate traffic of post-sale work tickets</li>
<li>Manage projects for product sales and other services</li>
<li>Create all work orders in a timely matter and get to the Technicians timely in advance of the scheduled service</li>
<li>Process field service reports and communicate results with the customer</li>
<li>Manage site specific training schedule in advance of the customer job</li>
<li>Manage other fleet/technician resources</li>
<li>Manage warranty claims</li>
<li>Manage direct OEM services</li>
<li>Ensure client records and tickets are accurately and timely updated with proper field service records, linked within database</li>
<li>Responsible for parts and battery procurement functions as they relate to timing of deliveries and stock orders</li>
</ul>
<ul>
<li>All other duties as assigned</li>
</ul>
 
QUALIFICATIONS
To perform this role successfully, an individual must be able to perform each essential additional responsibility/duty satisfactorily and have a consistent history of a high-performance track record. The requirements listed are representative of the knowledge, skill, and/or ability required.
Preferred Education and Experience
 3-5 years of experience in a professional environment preferred.
 Training in Customer Service, Logistics, and/or Business Administration preferred
 Ability to type 65 WPM and proficiently use Microsoft Office: Word, Excel, PowerPoint.
 Experience with CRM software preferred and able to learn and use other software as needed.
 Experience in critical power equipment sales/service is not required but is a plus.
 
Knowledge, Skillset &amp; Abilities
<ul>
<li>Conveys essential information clearly and concisely, both in writing and verbally. Uses active listening skills while sharing information.</li>
<li>Demonstrate ability to handle multiple projects and priorities yet be responsive to changes in those priorities (ability to multitask and prioritize).</li>
<li>Demonstrate effective analytical skills and complex problem-solving abilities to handle both routine and complex situations.</li>
<li>Possess good attention to detail and the ability to comprehend basic scheduling and customer service concepts.</li>
<li>Commitment to provide consistent and quality customer service; willing to go above and beyond to make sure all loose ends are tied up, even after business hours if necessary, to meet the needs of the customer.</li>
<li>High degree of personal responsibility, work with a sense of pride and urgency to meet commitments and deadlines.</li>
<li>Ability to operate effectively both as part of a team and to work independently.</li>
<li>Has a positive attitude, is a team player, is ambitious and adaptable to feedback and change.</li>
<li>Ability to anticipate surprises, accept change, act on change, and understand overall impact of the operational needs for a project, process, or task.</li>
</ul>
Physical Demands
<ul>
<li>Ability to communicate in an active office environment, virtually, through email and telephone.</li>
<li>Ability to efficiently operate all job-related office equipment (telephone, computer, calculator, fax, copier, etc.).</li>
<li>Ability to sit for 80% or more of an 8-hour workday.</li>
<li>Ability to read and view computer screen.</li>
</ul>

Service Support Specialist

<h3>Job Description</h3>
Job DescriptionSalary: 
About Us:
CYPFER is a true first-responder Cybersecurity organization enabling clients to return to business rapidly, the right way, following a cyber-attack. We are a global market leader in ransomware post-breach remediation and cyber-attack first response. We deliver results that far surpass market statistics for cyber-extortion and ransomware events. Our team of cybersecurity professionals works with prominent global insurance carriers, leading law firms, and Fortune 1000 businesses.
Position Overview:
We are seeking a highly skilled and motivatedEngagement Support Specialist to join our team. This candidate will serve as the crucial link between clients, partners, and the technical delivery team.
The ideal candidate will possess strong communication and solutioning skills, and be proficient in both French and English, written and spoken.
Position Requirements:
As anEngagementsupportspecialist, you will primarily support the executive, leadership and project management teams throughout the engagement life cycle. This support will include:
<ul>
<li>Participating in scoping activities,</li>
<li>Technical note taking and contracting (client engagements and partnership agreements)</li>
<li>Act as the primary liaison between clients, partners, and the technical delivery team to ensure efficient engagement.</li>
<li>Understand and analyze client needs and cybersecurity incident details to provide high-level solutions and scoping.</li>
<li>Supporting the sales estimation and scoping process (including contracts and quotes)</li>
<li>Identification and development of new business opportunities for partner relationships and following-up on proactive service opportunities.</li>
</ul>
You will interact with internal and external executive management, legal partners, strategic partners and internal technical teams; therefore, communication and attention to detail are of paramount importance.
You will directly contribute to breach, remediation, advisory and security awareness engagements by supporting the sales estimation and scoping process (including SoW creation) and establishing relationships with key decision stakeholders as a trusted advisor.
The role requires translating client needs into CYPFER services to be delivered by the technical teams.
While the role is not technical in nature, the understanding of the fundamental services CYPFER offers into the marketplace and how these services align to security compliance requirements and/or incident response or digital forensics is key.
You are expected to acquire and develop a strong understanding of fundamentals of digital investigations and their underlying principles. You will be responsible for deliverables to clients for the commercial engagement lifecycle as well as supporting the project management team with reporting on engagement, client and commercial data.
The successful candidate will be responsible for the following:
<ul>
<li>Build the universe of prospective partners; research and develop a deep understanding of the Digital Forensics &amp; Incident Response (DFIR) and Post Breach Remediation (PBR) markets</li>
<li>Prospect for, uncover and evaluate new partner business opportunities</li>
<li>Work with Senior Management to lead the negotiation of any new contracts with partners</li>
<li>Own and manage existing partner relationships including contract renewals (partnerships and retainers)</li>
<li>Communicate, facilitate, and align understanding of the scope of support services and partner expectations</li>
<li>Ensure consistent delivery of high-quality service &amp; support solutions on a partner and engagement level</li>
<li>Ensure consistent timely resolution of issues</li>
<li>Ensure consistent professional conduct</li>
<li>Establish cadence to review partner performance, develop action plans and identify emerging issues</li>
<li>Establish relationships at the partner level with as many account executives as possible and provide regular communications and update in order to remain relevant.</li>
<li>Participate on Scoping calls and note taking with senior management.</li>
<li>Sending weekly/monthly activity reports to the reporting manager</li>
<li>Assist in sales and marketing activities as needed</li>
<li>Support the Project Management Office on Client/Partner/Engagement development related activities.</li>
</ul>
Job Requirements:
<ul>
<li>Primarily remote with some presence at the Office for meetings and other events as required</li>
<li>Seek guidance and direction but focus on working Independently, and with minimal supervision while delivering high quality outputs</li>
<li>Remain current on information security, emerging threat trends, and services</li>
<li>Develop a high degree of comfort in customer facing situations</li>
<li>Strong writing and communication skills required</li>
<li>Take meticulous notes and demonstrate strong reporting capabilities with an emphasis on detail</li>
<li>Acquire and develop a strong understanding of fundamentals of digital investigations and their underlying principles, as well as CYPFER services provided.</li>
<li>Previous experience in a similar role within the cybersecurity industry or technical client incident support.</li>
<li>Strong problem-solving skills and the ability to think critically under pressure.</li>
</ul>
Educational and Background Requirements:
<ul>
<li>BA/BS degree or equivalent</li>
<li>Strong presentation skills and the ability to articulate complex concepts to cross-functional audiences</li>
<li>Strong written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions</li>
<li>Ability to work effectively across internal and external organizations</li>
<li>Ability to multi-task, prioritize, and manage time effectively</li>
<li>Work collaboratively with customers and self-manage through difficult situations with a focus on client satisfaction</li>
<li>Ability to respond in a 24/7/365 environment; must be willing to work evenings, overnight, weekends, and holiday hours as needed</li>
</ul>
 
If you are a proactive and dedicated professional with a passion for cybersecurity and client engagement, we encourage you to apply for this exciting opportunity.
CYPFER is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.
We thank you for your interest in joining the CYPFER team! While we welcome all applicants, only those who are selected for an interview will be contacted
 remote work

Engagement Support Specialist

<h3>Job Description</h3>
Job DescriptionSalary: $20.96 to 22.67 
Summary: Assists the programs teams by providing day-to-day administrative support to program admin staff, consumers, and direct support professionals as applicable. Works cooperatively with other program staff, outside agencies, DSPs, and organizational leadership regarding programmatic needs and support. This position reports to the Program Director.
Engagement in the mission of Access Alaska and the Five Core Services:
<ul>
<li>Independent Living Skills Training</li>
<li>Peer Support</li>
<li>Information &amp; Referral</li>
<li>Self &amp; Systems Advocacy</li>
<li>Transition</li>
</ul>
Essential functions: Reasonableaccommodation may be provided to enable individuals with disabilities to perform essential functions. 
<ul>
<li>With supervision from the Program Director, this position provides administrative support to programs teams to allow for efficient delivery of services.</li>
<li>Assist with the biweekly Consumer Directed Personal Care Services (CDPCS) time sheet process, to include corrections, processing, and DSP follow up.</li>
<li>Assists with the preparation of required paperwork for consumer intakes, 6 months visits, and renewals. This includes in-house paperwork for all programs, and other required documents as defined by Senior and Disability Services (SDS), other funders or oversight entities.</li>
<li>Establishes and maintains positive professional relationships with coworkers, Consumers and their relatives, guardians, representatives, Care Coordinators and community agencies and programs.</li>
<li>Ensure that any information necessitating a report to Adult Protective Services or a Critical Incident Report to SDS is done within the required timeframe.</li>
<li>Maintains all databases with accurate consumer information; updates Consumer/DSP lists regularly; inputs and maintains CIL Suite and Therap database information.</li>
<li>Therap database tasks include set up consumer and DSP profiles, caseloads, and timesheets.</li>
<li>Assists with DSP hiring, onboarding, and orientations as needed.</li>
<li>In partnership with Human Resources, monitor BCU and CPR renewals and assure that qualifications are up to date and compliant.</li>
<li>Assist with DSP evaluations and work availability.</li>
<li>Assist with DSPs Therap support, training, and corrections.</li>
<li>Assists in the review of timesheets to make sure that the SLA is followed appropriately, including that the DSP has not worked overtime or unauthorized hours.</li>
<li>Conduct follow-up calls to DSPs with incomplete or problematic timesheets when needed.</li>
<li>Printing and mailing of timesheets and other business-related correspondence.</li>
<li>Attend and participate in Programs staff meetings as scheduled.</li>
<li>Maintains program tracking spreadsheets including but not limited to tracking renewals, 6-month visits, and others. Will maintain regular communication with the Statewide Program Managers on any trends.</li>
<li>Preparing program paperwork and consumer paperwork as far as possible to support program associates, independent living advocates, and program managers.</li>
<li>Providing support with Service Authorization extensions and renewed authorization date check-ins. Making appropriate contacts and working alongside program staff and program managers to ensure these are processed in a timely fashion.</li>
<li>Recurring Medicaid eligibility checks for consumers.</li>
<li>Assistance with VA renewals and reports as needed.</li>
<li>Serves as a point of contact for Therap troubleshooting and training. Works alongside the Administrative Support Specialist to participate in and facilitate training related to Therap for program admin staff and DSPs.</li>
<li>Assisting with maintaining and updating consumer E-Files across programs monthly. Ensuring all required components are present in preparation for recurring file audits.</li>
<li>Assist with CIL Suite corrections.</li>
<li>Data maintenance and entry into State of Alaska Systems.</li>
<li>Other duties as assigned.</li>
</ul>
Required education: High school or general education development (GED) diploma.
 
Positions requirements: Mustbe 18 years of age or older, Min 2 years of Customer Service in the health and Human services field or like field, Experience serving Senior and/or individuals with disabilities, Administrative paperwork processing, data tracking to include use of Excel spreadsheets and data entry into database systems have a current- valid driver license, car insurance, and reliable transportation, able to lift (10 to 25 lbs.) repetitively, highly proficient with Microsoft Office Suite to include Excel, Word, and Outlook. Be a self-starter and able to work independently but also collaboratively as a member of a team. Must have the ability to organize, prioritize and meet deadlines, must comply with all Policies and procedures related to HIPAA and Confidentiality.
Preferred skills and Knowledge: Interest in working with a community-based agency serving Seniors and individuals with disabilities. Working Knowledge of CIL Suite, Direct Secure Messaging, Harmony, and Therap Databases. Familiarity with Support Plans.
 
Required skills: Confidentiality, excellent customer service skills, integrity, dependability, teamwork, creativity, problem solving, critical thinking, adaptability, organization, willingness to learn, empathy, professionalism.
 
Work environment: In Office and Remote after 6 months
Physical demands: Reasonable accommodation may be provided to enable individuals with disabilities to perform physical demands.
While performing the duties of this job, the employee is required to walk, stand, sit, bend, kneel, squat, and verbally communicate in person, by phone and telecommunications. The employee will be required to regularly lift, move, carry, and load items weighing 10-25 lbs., use hands, fingers and wrists for repetitive movements such as grasping, manipulating of objects tools or controls. Specific Vision abilities required by this job include close vision, vision a few feet away, peripheral vision depth perception and the ability to adjust focus.
Equipment Used: Office Equipment, Computer, Android Phones, Printer/Fax/Scanner.
 
Position Type:Full Time, Non-Exempt.
 
Work Hours: Monday through Friday 8-5
 
Working Authorization: All positions at Access Alaska Inc. require a State of Alaska and Federal Name base and fingerprint background check prior to employment. This process must result in an initial Provisional Approval, followed by a full Five (5) Year Approval.
 
Expectations: Actively support our mission and our consumer directed approach to providing programs and services. Commitment to and capable of working in a collaborative, cross-organizational team environment. Maintain Confidentiality Integrity Professionalism Excellent Work Ethic Support of AAIs Mission Vision and Values
 
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position, responsibilities and activities may change at any time with or without notice.

Program Support Specialist

<h3>Job Description</h3>
Job DescriptionSalary: $18-$20/hr 
Support Staff
Organization Overview
Roots is an interdisciplinary specialty clinic which provides bottom-up therapy and treatment. We believe that in order to find healing and maximize growth and development, the root of any issue must be identified and resolved. It is our belief that everyone brings unique skills and the best qualities to our practices where we offer premium-level treatment services to provide comprehensive care, including clinical treatment, rehab therapies, and other complementary services.
General Requirements:
<ul>
<li>High School diploma (or currently pursuing diploma or degree)</li>
<li>Maintain regular attendance and meet deadlines efficiently</li>
<li>Demonstrate ability to identify needs, take initiative, and work independently with a proactive mindset</li>
</ul>
 
Roots Qualifications:
<ul>
<li>Experience working in the clinical, social services, healthcare, or rehab field(s), whether in previous paid work or volunteer work/internship.</li>
<li>Experience in using an EHR system</li>
<li>Experience creating social media content on various platforms</li>
<li>Expertise in using Canva</li>
</ul>
 
Job Expectations:
<ul>
<li>Providing top-tier customer service by proficiently managing scheduling, handling phone and email inquiries, and resolving client requests in a timely, professional, and empathetic manner</li>
<li>Using Canva (or similar design software) to create visually appealing flyers, social media graphics, marketing materials, and other content as needed</li>
<li>General/basic office cleaning</li>
<li>Creating content and publish to various social media platforms</li>
<li>Maintaining a friendly front office atmosphere and environment</li>
<li>Assisting the practice owner with projects as assigned</li>
<li>High attention to detail to ensure accurate patient records</li>
<li>Exceptional oral and written communication skills</li>
<li>Ability to successfully utilize EHR (electronic health record) system for scheduling, documentation, and patient record management</li>
<li>Excellent time management skills</li>
</ul>
 
 This position is mainly onsite with some opportunities for remote work for projects. Onsite availability is needed for Tuesdays, Wednesdays, and Thursdays, as well as Mondays midday (if possible/desired), approximately 18-24 hrs/week, with a preferable start time of 9am.

Support Staff Specialist

<h3>Job Description</h3>
Job DescriptionSalary: 
 Job Description - Software Support Specialist
Reports To - Director of Customer Support 
We are seeking individuals that are a good fit for our company values. In addition, we are hiring candidates that are:
<ul>
<li>Positive and encouraging - believing the best in themselves and others</li>
<li>Desiring to learn and grow - curious and seeking to "get a little better every day"</li>
<li>Responsible to show up to work consistently</li>
<li>Persistent/steady in the way they approach their work</li>
<li>Persistent in fulfilling company/manager expectations</li>
<li>Able to work collaboratively and independently</li>
<li>Possessing the intellectual ability and soft skills required to guide clients in the features of the AxisCare software.</li>
</ul>
Summary The primary objective of the AxisCare Software Support Specialist is to guide and empower our clients to effectively utilize our robust home care software and its many integrations. Becoming a subject matter expert of the user interface side of the AxisCare software is paramount as this position requires prompt, professional, and accurate software support. This position is not a development position (writing code), traditional IT support (maintenance/repair), or a remote call center where agents have a very scripted troubleshooting process. This position requires our agents to have a high level of cognitive, learning, troubleshooting, and social skills. The Software Support Specialist is responsible for handling client inquiries via phone and occasional video calls, emails, and chats while striving to deepen their understanding of the issues at hand while helping our clients grow in their understanding of the software.
 Software Support Specialist Job Duties
<ul>
<li>Answer the next call or email - Receive and analyze client requests and provide a thorough explanation and/or solution to the request via troubleshooting.</li>
<li>Manage your work - Follow up with clients and keep notes through ZenDesk</li>
<li>Report problems - Communicate user issues, program bugs and feature requests with appropriate managers</li>
<li>Seek out opportunities to learn and grow - View and utilize the multiple internal learning resources</li>
<li>Help others learn and grow - Create help articles and possibly training videos when assigned for new features and updates</li>
<li>Do what you say you will do - Arrive to work early/on time to work, follow through on promised call-backs and client meetings.</li>
</ul>
Software Support Specialist Requirements
<ul>
<li>Professional demeanor and excellent phone etiquette</li>
<li>Strong problem identification and resolution skills</li>
<li>Excellent listening skills</li>
<li>Ability to work individually and as part of a team</li>
<li>High level of integrity and work ethic</li>
<li>Proficient navigating computer software programs</li>
<li>Proficient in written and verbal communication, with ability to type quickly (40+ WPM preferred)</li>
<li>Ability to receive honest and candid feedback about work performance</li>
</ul>
Candidates will be asked to complete a brief behavioral and cognitive assessment to help determine job and team fit. 
Software Support Specialist Working Conditions
<ul>
<li>Manual dexterity required to use desktop computer and peripherals</li>
<li>In-Office Hours Monday Friday 8am-5pm</li>
<li>On-call as necessary - work that exceeds 40 hours per week is time and a half</li>
</ul>
Software Support Specialist Compensation
<ul>
<li>We pay competitivelydepending on experience, skills, education and training.In addition,after 90 days, if successful understanding and application of training has been attained, the pay rate may increase. Other pay increase opportunities, such as incentive bonuses for meeting certain individual and team goals,also exist (see below).</li>
<li>Monthly performance incentives based on percentage of individual work completed.</li>
<li>Annual performance incentives determined by contribution to reaching team goals.</li>
<li>Health Insurance provided to the employee at no cost (medical, dental &amp; vision).</li>
</ul>
Job Type: Full-time On-site
Salary: TBD depending on experience, qualifications and skills. Benefits
<ul>
<li>401(k)</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Life insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>
Schedule
<ul>
<li>8-hour shift</li>
<li>Day shift</li>
<li>Monday to Friday</li>
<li>On call</li>
<li>Overtime</li>
</ul>
Education
<ul>
<li>Bachelor's or equivalent experience(Preferred)</li>
</ul>
Experience
<ul>
<li>Help desk: 1 year (Preferred)</li>
<li>Windows: 1 year (Preferred)</li>
</ul>
Work Location:Waco, Texas company headquarters (In person) About AxisCare According to Pew Research, roughly 10,000 baby boomers turn 65 every day, and the American Society on Aging calculated that an American has a 70% chance of needing help with activities of daily living such as dressing, bathing, hygiene, etc. This has led to an unprecedented increase in Home Care agencies in the U.S. and abroad who strive to help those who have difficulty helping themselves, specifically offering non-medical (also referred to as non-skilled) services to seniors in their homes. AxisCare was started in 2011 by industry leaders to help meet the demand for a more userfriendly and mobile-compatible solution. Our product is a web-based management platform that helps agencies manage CRM and marketing, Caregiver/Client scheduling, billing, payroll and much more. Headquartered in Waco, TX, AxisCare has clients in all 50 states as well as 6 other countries. We are a fast-growing company seeking high-performing individuals looking for a fast-paced, autonomous working environment.

3,110 Remote Customer Support Specialist Jobs