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<h3>Job Description</h3>
Job Description
A-Line Staffing is seeking a motivated and detail-oriented Medicare Member Services Specialist. This role offers career growth, a supportive work environment, and full-time hours (40+ per week).
If interested in this Medicare Member Services Specialist position APPLY NOW for IMMEDIATE consideration
Brittney Blackman | <a href="mailto:bblackman@alinestaffing.com" target="_blank">bblackman@alinestaffing.com</a> | text 5867107970
Medicare Member Services Specialist | Details and Compensation:
<ul>
<li>Location: Akron OH 44305 – 100% On-site</li>
<li>Payrate: $18/hr</li>
<li>Required Availability: Monday–Friday, 8:30 AM – 4:30 PM</li>
</ul>
Medicare Member Services Specialist | Summary and Highlights:
The Medicare Member Services Specialist willserve as a vital link between Medicare Advantage members and their health plan. This role is focused on outreach, retention, and enrollment changes—keeping customer satisfaction and compliance top of mind. Seeking a strong communicator with a passion for helping others!
<ul>
<li>This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs</li>
<li>Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance</li>
<li>A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates</li>
</ul>
Medicare Member Services Specialist | Responsibilities:
<ul>
<li>Conduct outbound calls to Medicare members at risk of disenrollment or recently enrolled, using compliance-approved scripts.</li>
<li>Assist members in completing Medicare Advantage plan changes and tracking related data.</li>
<li>Document all communications and activities in the call management system.</li>
<li>Support internal teams with outreach events and plan benefit presentations as needed.</li>
<li>Follow up on incomplete applications, assist members with obtaining Part B coverage, and provide benefit education.</li>
<li>Maintain current knowledge of CMS guidelines and Medicaid programs, including MyCare Ohio.</li>
<li>Deliver exceptional internal and external customer service in a professional and respectful manner.</li>
</ul>
Medicare Member Services Specialist | Requirements:
<ul>
<li>Education: Bachelor’s degree preferred or equivalent combination of education and/or experience.</li>
<li>Attendance: Commitment to mandatory attendance during the first 90 days.</li>
<li>Previous experience in customer service, especially in a Medicare/health insurance setting, required.</li>
<li>Familiarity with CMS rules, plan designs, and benefits is a plus.</li>
<li>Valid driver’s license.</li>
<li>Must be flexible and able to adjust work hours as needed.</li>
<li>Must maintain confidentiality of member and business information.</li>
<li>Basic proficiency in Microsoft Word, Excel, and Outlook required.</li>
<li>Experience using MACESS, MARx, and Amisys systems is a bonus (training provided)</li>
</ul>
Take the Next Step!
Join a company that values your growth and contributions. If you’re interested in the Medicare Member Services Specialist role apply now or contact us for immediate consideration!
Brittney Blackman | <a href="mailto:bblackman@alinestaffing.com" target="_blank">bblackman@alinestaffing.com</a> | text 5867107970

Medicare Member Services Specialist

<h3>Job Description</h3>
Job DescriptionDescription:
Job Title: Operations Services Specialist
At Premier America Credit Union, our Core Purpose is to serve our members by making it easier to meet today’s needs and reach tomorrow’s dreams. Talented team members succeed in our organization by demonstrating a commitment to our shared values of accountability, friendliness and respect, a passion for delivering great service, giving back to our communities, and pursuing personal growth. Come grow with us and be part of growth and the Premier America family!
Overview:
The Operations Services team is looking for an Operations Services Specialist to assist in the operation of the credit union branches, operations services, virtual services, and member service areas. This role requires the ability to provide feedback to management to assist with process improvements and efficiencies within the department. In addition, this Specialist must effectively estimate and manage time spent on a variety of tasks. Importantly, they will provide effective estimation and management of time spent on a variety of tasks. Requires communication with ease across all levels of management, peer teams and departments. Ensures and maintains regulatory compliance and adheres to all Credit Union policies and procedures.
What You Will Do:
<ul>
<li>Responsible for processing requests from internal departments, (check copies, statement copies, account type changes, fee reversals, etc.).</li>
<li>Assist in reviewing Mobile/ATM deposits and necessary adjustments, including returns, holds, other adjustments and escalations to FIU department for further review.</li>
<li>Complete daily remittance processing, manual posting (items unable to be processed through remittance due to missed information, research, or special instructions).</li>
<li>Responsible for scanning and indexing all member documents as requested.</li>
<li>Responsible for processing incoming mail requests (account closures, deposits, and loan payments).</li>
<li>Process loan payoffs and send appropriate documents to lending department.</li>
<li>Process ACH originations requests. </li>
<li>Assist with account charge-offs, including handling incoming and outgoing calls, sending out notices, and providing recommendations. </li>
<li>Process levies, garnishments, and money judgments. </li>
<li>Establishes and maintains effective communication and coordination with Credit Union staff. Maintains a high degree of integrity and respect for confidentiality and privacy of information.</li>
</ul>
Requirements:
What We Are Looking For:
<ul>
<li>High school graduate or equivalent.</li>
<li>Two years of credit union experience preferred with one year minimum of similar experience.</li>
<li>Solid math and bookkeeping abilities.</li>
<li>Microsoft Office suite skills including Word and Excel.</li>
<li>Solid communication and public relations skills.</li>
</ul>
Premier America Credit Union will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.
Equal Opportunity Employer – Veterans / Disabled
Drug-free Workplace
Pay Grade Info:
To provide greater transparency to candidates, we share base pay ranges for all our job postings regardless of State. We set standard pay ranges for all roles based on function and level of expertise, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.
The base pay range for this position is: $23-29/hourly.
Perks Important to You:
Our Team Members enjoy the following rewards and benefits:
· Competitive pay
· Subsidized health care including medical, dental and vision
· FSA and HSA
· Company-Paid Life and A&amp;D insurance
· Discounts on loans (must be a member)
· Paid Vacation, Holiday, and Sick time
· 401k Retirement Saving Plan with a 6% safe harbor employer match
· Educational Assistance Program and more!
About Us:
Founded in 1957, Premier America is one of the nation’s largest credit unions, with over 100,000 members and more than $3 billion in assets. But more importantly, we are ever mindful of one crucial fact: we exist to serve the needs of all members - the owners of Premier America. With a large retail branch network, access to over 30,000+ surcharge-free ATMs; and the Shared Branch Network, Premier America provides financial services to those who live, work, worship or attend school in the Ventura and Los Angeles counties of California, and Harris County in Texas.
Credit unions, such as Premier America, have a rich history evolving from the idea that people working together can create better financial solutions, especially when as owners, members have a vested interest in their collective success. Whether offering higher savings rates and affordable mortgage options, loans for unexpected emergencies or financial counseling during difficult times, credit unions have always made a meaningful difference in the lives of members.

Operations Services Specialist

<h3>Job Description</h3>
Job DescriptionJoin Our Team as a Member Servicing Specialist in our Servicing Department! FocusOne, a Credit Union Servicing Organization (CUSO) located in Northwest Houston, partners with credit unions to deliver exceptional mortgage and auto lending services. FocusOne Mortgage Solutions is seeking a detail-oriented Member Services Specialist to provide outstanding support to our credit union partners and their members. In this role, you'll be the first point of contact for mortgage servicing inquiries, ensuring prompt, accurate, and professional responses. You will assist members with questions on payments, escrow, taxes, and loan servicing, while maintaining compliance and upholding our commitment to excellent customer service.&nbsp; ESSENTIAL DUTIES and PERCENT OF TIME SPENT:&nbsp;&nbsp;
<ul>
<li>Receive incoming (phone, email, chat) member inquiries. </li>
<li>Assist borrowers in making payments and resolving questions.</li>
<li>Ability to manage upset members and focus on resolving the issues presented. </li>
<li>Understand and partner with other mortgage departments or clients to assist in the immediate resolution of identified issues.</li>
<li>Clearly document loan level updates in the system of record.</li>
<li>Drive first call resolution. Asking questions to clarify needs, listening thoroughly, setting expectations with the members, and providing timely follow-up if needed.</li>
</ul>
<ul>
<li>Follow call scripts to ensure compliance with all department procedures, applicable laws, and regulations.</li>
<li>Investigate and resolve issues with returned or misapplied payments.</li>
<li>Collaborate closely with partner Credit Unions to provide status updates and requested reporting.</li>
</ul>
<ul>
<li>Identify and recommend potential process improvements that could enhance borrower experience</li>
</ul>
 KNOWLEDGE AND SKILLS:
<ul>
<li>Excellent communication skills, both verbal and written, to effectively interact with borrowers and clients</li>
<li>Prior FICS or MSP experience is a plus</li>
<li>Detail and follow-up oriented.</li>
<li>Initiative-taker with ability to work independently and manage time effectively.</li>
<li>In collaboration skills to work effectively with other departments and clients.</li>
</ul>
EXPERIENCE:&nbsp; 
<ul>
<li>2 – 5 years mortgage servicing or Customer Service experience</li>
<li>Degree preferred, or equivalent combination of education </li>
<li>Bilingual a plus</li>
</ul>
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SLFkqcmS6v

Mortgage Servicing: Member Services Specialist

<h3>Job Description</h3>
Job Description
Member Services Specialist Contract: 3 Months (chance for hire) Remote Full Time
 HEAVY PHONE WORK
JOB START 11.10.2025
MUST BE AVAILABLE FOR EQUIPMENT SET UP Week Prior
PAY RATE: $18 The Member Services Specialist is responsible for interacting with Prime members, pharmacies and doctors' offices by providing support and assistance with order processing and general account benefit inquiries. Responsibilities: • Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member • Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA • Other duties as assigned Receive incoming calls or emails from members, pharmacies, doctor's offices about requests for information on medication and benefits Education &amp; Experience • High School Diploma or GED is required • 1 year of customer service experience • Must be eligible to work in the United States without need for work visa or residency sponsorship Must be eligible to work in the United States without the need for work visa or residency sponsorship. Additional Qualifications: • Has suitable home office (i.e. chair, desk, internet, etc.) that meet Prime required standards (if work from home position) • Strong PC Skills with ability to navigate multiple software systems simultaneously • Strong communication skills with focus on professional demeanor and empathy • Ability to multitask Preferred Qualifications: • Contact Center experience • Some college coursework • CPhT certification • Fluency in another language (Spanish) • Pharmacy Benefit Management or other Healthcare experience • Work from home (remote) experience (where applicable) Physical Demands: • Ability to sit 6 or more hours per day • Occasionally required to stand, walk and stoop, kneel, and crouch • Ability to work a flexible schedule including evenings, weekends, holiday
Company DescriptionC4 Technical Services is a forward-thinking IT, Telecom and Clinical consulting and talent solutions firm headquartered in Eagan, Minnesota, with additional offices in Sacramento, CA, Dallas, TX, and Hyderabad, India. We serve clients across industries by delivering tailored technology solutions and connecting them with top-tier IT talent. At C4, we combine deep technical expertise with a commitment to flexibility, cost-efficiency, and long-term impact. Our services are built to scale with your business and evolve alongside your needs. We support contract, contract-to-hire, and permanent placement models — allowing you to build the right team, at the right time, with the right expertise. Learn more about how we can support your technology and staffing needs at <a href="http://www.c4techservices.com" target="_blank">www.c4techservices.com</a> Or reach out to us directly at <a href="mailto:info@c4techservices.com" target="_blank">info@c4techservices.com</a> 
<h3>Company Description</h3>
C4 Technical Services is a forward-thinking IT, Telecom and Clinical consulting and talent solutions firm headquartered in Eagan, Minnesota, with additional offices in Sacramento, CA, Dallas, TX, and Hyderabad, India. \r\n\r\nWe serve clients across industries by delivering tailored technology solutions and connecting them with top-tier IT talent.\r\n\r\nAt C4, we combine deep technical expertise with a commitment to flexibility, cost-efficiency, and long-term impact. \r\n\r\nOur services are built to scale with your business and evolve alongside your needs.\r\n\r\nWe support contract, contract-to-hire, and permanent placement models — allowing you to build the right team, at the right time, with the right expertise.\r\n\r\n\r\n Learn more about how we can support your technology and staffing needs at\r\n <a href="http://www.c4techservices.com" target="_blank">www.c4techservices.com</a>\r\n Or reach out to us directly at <a href="mailto:info@c4techservices.com" target="_blank">info@c4techservices.com</a>

Member Services Specialist - 100% Remote

<h3>Job Description</h3>
Job Description
About Us
One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.
In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.
The Opportunity
As a One Medical Lab Services Specialist/Member Support Specialist at one of our offices, you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers.
You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.
What you'll likely work on:
<ul>
<li>Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary</li>
<li>Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location</li>
<li>Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs</li>
<li>Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization</li>
<li>Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting</li>
<li>All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc</li>
<li>Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. </li>
<li>Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization</li>
<li>Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work</li>
</ul>
These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.
What you'll need:
<ul>
<li>At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment</li>
<li>An active phlebotomy certification to practice in CA </li>
<li>Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions</li>
<li>Strong written and verbal communication skills </li>
<li>A High School Diploma or equivalent </li>
<li>Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously</li>
<li>Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) </li>
<li>A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care </li>
<li>A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks</li>
</ul>
One Medical is committed to fair and equitable compensation practices
The range for this role is $25.25 to $27.25 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit <a href="https://www.onemedical.com/careers/" target="_blank">https://www.onemedical.com/careers/</a>
This is a full time role (40 hrs/week) with 8 hr shifts generally taking place between 7.30am and 6.30pm in San Francisco. 
One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire:
Taking care of you today
<ul>
<li>Paid sabbatical for every five years of service</li>
<li>Free One Medical memberships for yourself, your friends and family</li>
<li>Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues</li>
<li>Competitive Medical, Dental and Vision plans</li>
<li>Pre-Tax commuter benefits</li>
<li>PTO cash outs - Option to cash out up to 40 accrued hours per year</li>
</ul>
Protecting your future for you and your family
<ul>
<li>401K match</li>
<li>Credit towards emergency childcare</li>
<li>Company paid maternity and paternity leave</li>
<li>Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance</li>
<li>Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance</li>
</ul>
In addition to the comprehensive benefits package outlined above, practicing clinicians also receive
<ul>
<li>Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.</li>
<li>UpToDate Subscription - An evidence-based clinical research tool</li>
<li>Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education</li>
<li>Rounds - Providers end patient care one hour early each week to participate in this shared learning experience</li>
<li>Discounted rate to attend One Medical's Annual REAL primary care conference</li>
</ul>
One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.

Lab Services Specialist/Member Support Specialist

<h3>Job Description</h3>
Job DescriptionDescription:
Turnwell Mental Health Network is committed to maintaining a company for mental health that is a vital step in defining culture, guiding behavior, and building trust with our clients and team members. Our mission is to expand access to high quality mental health care services in underserved markets by building a team of professionals who provide and support best-in-class patient experiences within our clinics.
 
The Medical Office Receptionist is the first point of contact for patients, visitors, and medical staff. This position is responsible for creating a welcoming environment, answering phones, scheduling appointments, verifying insurance, collecting payments, and maintaining accurate patient records. Strong communication skills and attention to detail are essential.
 Requirements:
WHAT WILL BE YOUR KEY RESPONSIBILITIES?
· Greet patients and visitors in a professional and friendly manner
· Answer, screen, and route phone calls promptly and accurately
· Schedule, confirm, and cancel appointments using electronic medical record (EMR) systems
· Collect and verify patient insurance information and demographics
· Check patients in and out, ensuring all forms are completed accurately
· Collect co-pays, balances, and other payments; provide receipts as necessary
· Maintain patient confidentiality in accordance with HIPAA regulations
· Ensure the reception area is clean, organized, and welcoming
· Respond to patient inquiries or direct them to the appropriate staff member
· Perform general administrative duties such as filing, faxing, and copying
· Collaborate with medical assistants, nurses, and physicians for seamless workflow
· Monitor and order office supplies as needed
 
WHAT ARE WE LOOKING FOR?
· High school diploma or equivalent required
· Prior experience in a medical office or similar healthcare setting preferred
· Familiarity with EMR systems (e.g., Epic, Athenahealth, eClinicalWorks) a plus
· Excellent verbal and written communication skills
· Strong organizational and multitasking abilities
· Knowledge of medical terminology and insurance verification helpful
· Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
 
WHAT CAN YOU EXPECT FROM TURNWELL?
· Fast-paced outpatient medical office
· May involve long periods of sitting or standing
· Interaction with patients who may be ill, stressed, or in pain

Patient Services Specialist

<h3>Job Description</h3>
Job Description
A-Line Staffing is seeking a motivated and detail-oriented&nbsp;Member Services/Benefits Verification Representative.&nbsp;This role offers career growth, a supportive work environment, and full-time hours (40+ per week).
If interested in this&nbsp;Member Services Representative&nbsp;position APPLY NOW for IMMEDIATE consideration
Brad Zidek/<a href="mailto:bzidek@alinestaffing.com" target="_blank">bzidek@alinestaffing.com</a>/412-823-2500
MEMBER SERVICES REPRESENTATIVE | DETAILS AND COMPENSATION:
<ul>
<li>Location:&nbsp;Akron OH 44305 – 100% On-site</li>
<li>Payrate:&nbsp;$18/hr</li>
<li>Required Availability:&nbsp;Full-Time | Monday–Friday, 8:30 AM–5:00 PM</li>
</ul>
MEMBER SERVICES REPRESENTATIVE | SUMMARY AND HIGHLIGHTS:
The&nbsp;Member Services Representative&nbsp;position supporting members with questions related to enrollment, benefits, billing, and claims. The ideal candidate is a strong communicator with a passion for helping others and experience in customer service, healthcare, or insurance.
<ul>
<li>This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs</li>
<li>Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance</li>
<li>A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates</li>
</ul>
MEMBER SERVICES REPRESENTATIVE | RESPONSIBILITIES:
<ul>
<li>Provide personalized, professional assistance to members via phone, email, or in person regarding benefits, claims, billing, and authorizations.</li>
<li>Accurately document member interactions and ensure timely issue resolution.</li>
<li>Meet or exceed productivity and communication quality standards.</li>
<li>Use systems such as Amisys and Macess to manage member data and support workflows.</li>
<li>Protect all confidential member and company information in compliance with regulations.</li>
<li>Apply independent judgment and empathy to resolve member inquiries.</li>
<li>Collaborate with team members and other departments to enhance service delivery.</li>
</ul>
MEMBER SERVICES REPRESENTATIVE | REQUIREMENTS:
<ul>
<li>Education: High School Diploma or GED (verifiable); some college coursework preferred.</li>
<li>Attendance: Commitment to mandatory attendance during the first 90 days.</li>
<li>1+ year of experience in a similar customer service or administrative support role.</li>
<li>Experience in Medicare and/or health insurance strongly preferred.</li>
<li>Proficiency with computer systems and office technology (PC, headset, VPN, etc.).</li>
<li>Strong written and verbal communication skills.</li>
<li>Demonstrated ability to multitask and stay organized in a fast-paced environment.</li>
<li>Commitment to professionalism, accuracy, and confidentiality.</li>
</ul>
Take the Next Step!
Join a company that values your growth and contributions. If you’re interested in the&nbsp;Member Services Representative&nbsp;role apply now or contact us for immediate consideration!
Brad Zidek/<a href="mailto:bzidek@alinestaffing.com" target="_blank">bzidek@alinestaffing.com</a>/412-823-2500

Member Services Rep/Benefits verification specialist

<h3>Job Description</h3>
Job DescriptionDescription:
Position Summary
Under the direction of the Commercial Lending Manager, the Business Services Specialist will work directly with members and fellow FFCU employees to develop, expand, and maintain positive member relationships by facilitating the loan application and new account processes. The Business Services Specialist should provide prompt, efficient, and accurate support to members and co-workers from the application process through the funding stage of their new business loan, establishment of business accounts, and/or enrollment in various services. You will play a key role in maintaining the credit union’s position as a lifelong partner in helping our members reach their financial goals. 
Primary Duties or Responsibilities
To succeed in this position, you must be able to satisfactorily perform each of the following duties:
<ul>
<li>Develop and maintain a comprehensive knowledge of the credit union’s loan products, accounts, services, policies, and procedures. </li>
<li>Maintain high standards of accuracy entering data and completing documentation.</li>
<li>Build relationships with new, existing, and potential members. </li>
<li>Support members, call center staff, financial services team, and other mortgage/business lending employees with the completion of business loan applications; the collection, verification and processing of information contained in business and mortgage loan applications; and the disbursement of loan proceeds to customers. </li>
<li>Complete and/or gather required documentation for new accounts and loans as well as maintenance of existing accounts.</li>
<li>Monitor sales pipeline, meet sales expectations, generate referrals, and cultivate new business opportunities.</li>
<li>Facilitate the loan process to meet closing deadlines by working with and coordinating with members, CUSO’s and vendors.</li>
<li>Communicate effectively with members, vendors, and other FFCU staff.</li>
<li>Actively listen to and respond to members and co-workers’ needs and requests with a courteous and helpful demeanor. </li>
<li>Communicate with borrowers at prescribed intervals to assist with quarterly/annual financial reports and compliance reviews.</li>
<li>Understand and comply with applicable Federal and State laws, banking regulations and Ferguson Federal Credit Union’s policies and procedures. </li>
<li>Continue to expand job knowledge by participating in educational opportunities, reading professional publications, and participating in professional organizations.</li>
<li>Maintain accurate records.</li>
<li>Prepare reports as requested.</li>
<li>Perform other duties as assigned.</li>
<li>Maintain NMLS/MLO state license.</li>
</ul>
Position Qualifications and Skill Requirements
<ul>
<li>High School Diploma/ GED required. </li>
<li>Six months of work experience in a customer service capacity required; minimum one year of work experience in a commercial lending capacity preferred. </li>
<li>Knowledge of guidelines for loan programs and various types of commercial loans is desired but not required.</li>
<li>Must be willing to complete training program to obtain NMLS/ MLO/ state license if required.</li>
<li>Excellent verbal and written communication skills required. </li>
<li>Proficient with Microsoft Word, Excel, and Outlook preferred. </li>
<li>Ability to work in fast paced work environments with the ability to adapt to meet our members’ needs. </li>
<li>Ability to work a flexible schedule if needed.</li>
</ul>
Dress Code
Business Professional attire required in accordance with the Dress Code Policy, which includes:
Men:
<ul>
<li>Button down dress shirt </li>
<li>Sweater/cardigan</li>
<li>Other formal jacket</li>
<li>Dress slacks</li>
<li>Dress shoes</li>
<li>Dress boots</li>
</ul>
Women:
<ul>
<li>Dress blouse</li>
<li>Sweater/cardigan</li>
<li>Other formal jacket</li>
<li>Business style skirt/dress</li>
<li>Dress slacks</li>
<li>Dress shoes</li>
<li>Dress boots</li>
<li>Dress sandals </li>
</ul>
Jacket/tie is required for business/formal events unless approved by supervisor 
Requirements:

17,275 Member Services Specialist Jobs