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<h3>Job Description</h3>
Job Description
Description
The purpose of this position is to use expanded scope and proven mastery of the CSR I position to serve as a role model and resolve routine and more complex problems through phone, email, and case management. In addition to traditional CSR responsibilities, this position will use their experience to focus on project work that improves a variety of tools, employee knowledge, processes, and more. The Customer Representative II will serve as an informal leader on the team who will partner closely with leadership to identify, propose, and implement improvements for the team and individuals. The incumbent is expected to serve as the first line in the peer escalation hierarchy by being an expert at handling complaints, probing for issues, troubleshooting, and solving problems, all while maintaining a supportive and empathetic relationship with the customer. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires a prerequisite of mastery of all CSR I job responsibilities as listed in the job description. In addition to CSR I responsibilities, a CSR II will: + Meets accounts receivable objectives by processing payments from walk-ins or mail and recording the transactions; reconciling cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling payment coupons and other transactions; maintaining supply of cash in both the payment and petty cash drawers; ensuring all payment batches are received, processed, and posted to customer accounts; and resolve payment issues brought forth by third party check processor. + Supports all Dispatch functions by scheduling/dispatch leak crews, tappers, new service inspectors, valve crews, line locators and hydrant crews. Serves as contact for city personnel, contractors, and the general public requiring service from CMVS. Issues, tracks, updates, processes notifications and work orders, and processes right-of-way/excavating permits from government entities. + Demonstrates accountability for the CSR Knowledge Base and continuously enhance Standard Operating Procedures (SOPs) to ensure complete process adherence and a high level of consistency in resolutions. + Serves as the first line of customer escalations and complaints to resolve issues and ensure customer satisfaction. + Trains new employee peers to quickly adopt processes, procedures, and expectations. + Be a Subject Matter Expert for all lines of business that Customer Care supports including Billing, Usage &amp; Meter Management, Dispatch, Account Administration, and more. + Manages complex investigations and provide elbow support to employees handling customer issues. + Possess a problem management mindset and identify, propose, and implement changes that continuously improve service to customers. Partner directly with leadership to identify team and individual opportunities to improve. + May work on customer service issues via email, a case management system, or a contact center application.
Skills
Customer Service, Microsoft Office, Customer support, Data entry, Email, dispatch
Top Skills Details
Customer Service, Microsoft Office,Customer support,Data entry,Email
Additional Skills &amp; Qualifications
MUST have 3+ years customer service and/or dispatch experience MUST have experience in written communication in previous roles. Will be sending emails and web cases daily. Will be crossed trained to take customer calls and will help as needed. Main duties will be to correspond to customer emails. CRM experience - preferred High school diploma or GED plus two years inbound customer service experience and two years general office experience. An equivalent combination of education and experience may be considered in meeting the education and experience requirements for this position. Obtain a thorough understanding of rules, regulations, and other standards as they apply to customers. Superior verbal and written communication skills. Must have proven customer relations skills. Must have good business writing and listening skills. Proficient in using the Microsoft Office suite of applications, including Word, Excel, Outlook, and PowerPoint. Previous knowledge with online Customer Information Systems (CIS). Knowledge of Customer Relationship Management Systems (CRM) a plus. Must be detail oriented and maintain a high level of accuracy. Able to perform basic math skills. Excellent problem-solving ability. Ability to acquire general knowledge of water utilities. Possess good work habits and continuously meet attendance expectations. Understands the need for and readily accepts continuous performance feedback. Availability to work overtime as required during emergency situations. Some college credit with emphasis in business - preferred Experience with the creation and adherence of quality standards and guidelines - preferred Participation in the roll out of new systems, including performing user acceptance testing - preferred
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $21.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Lenexa,KS.
Application Deadline
This position is anticipated to close on Aug 28, 2025.
h4&gt;About TEKsystems: 
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Customer Service Representative

<h3>Job Description</h3>
Job Description
Insight Global is seeking a highly organized and motivated Customer Service Representative to join our team.
This individual will be responsible for providing exceptional support to customers via phone, email, and web-based systems. The ideal candidate thrives in a fast-paced environment, demonstrates excellent communication and multitasking skills, and is eager to learn and adapt to new technologies.
- Deliver outstanding customer service on behalf of the company through various communication channels
- Manage inbound and outbound calls efficiently and professionally
- Schedule appointments using internal systems and mapping tools
- Accurately document customer interactions in our database and provide relevant information to clients
REQUIRED SKILLS AND EXPERIENCE
- High school diploma or equivalent
- 1-3 years of experience in a customer service role, preferably in a fast-paced environment
- Proficient typing and computer skills; familiarity with web-based systems, Microsoft Suite, Google and Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
(Additional education or certifications in customer service or related fields is a plus)

<h3>Job Description</h3>
Job Description
We are a leading HVAC contract manufacturer and distributor providing innovative heating and cooling solutions to commercial and residential markets nationwide. As we continue to grow, we are seeking a skilled and customer-focused HVAC Customer Service Technician with hands-on experience in inverter heat pump systems to join our team.
Position: HVAC Customer Service Technician Location: [Menifee, CA] Employment Type: Full-Time
Key Responsibilities:
<ul>
<li>Provide technical support to contractors, distributors, and end-users regarding HVAC systems, with a focus on inverter heat pump technology.</li>
<li>Troubleshoot system performance issues via phone, email, and in-field service visits when required.</li>
<li>Assist in product installation guidance, maintenance support, and warranty claim evaluations.</li>
<li>Collaborate with engineering, sales, and distribution teams to ensure customer satisfaction and technical accuracy.</li>
<li>Deliver training sessions and technical presentations on inverter heat pump products.</li>
<li>Maintain detailed records of service calls, troubleshooting steps, and customer feedback.</li>
</ul>
Qualifications:
<ul>
<li>Minimum 3+ years of HVAC technical experience, preferably with inverter-driven systems.</li>
<li>Strong knowledge of heat pump installation, diagnostics, and repair.</li>
<li>EPA certification required; NATE certification preferred.</li>
<li>Excellent written and verbal communication and problem-solving skills.</li>
<li>Ability to work independently while representing the company in a professional manner.</li>
<li>Willingness to travel occasionally for service, training, or trade events.</li>
</ul>

What We Offer:
<ul>
<li>Competitive salary with performance-based incentives.</li>
<li>Comprehensive benefits package (health, dental, vision, 401k).</li>
<li>Ongoing technical training and professional development.</li>
<li>Opportunity to work with a leading innovator in HVAC manufacturing.</li>
<li>Supportive, growth-oriented team environment.</li>
</ul>
If you’re a motivated technician with a passion for customer service and advanced HVAC technology, we’d love to hear from you.

HVAC Service Technician / Customer Service

<h3>Job Description</h3>
Job Description
CUSTOMER SERVICE IN A BUSY APPLIANCE STORE

CUSTOMER SERVICE

<h3>Job Description</h3>
Job Description
Seeking Friendly, Conscientious Helpers!
Do you enjoy talking with customers and being part of a team that provides solutions? We have a great opportunity for you! We are looking for a friendly and happy person to join our team here at A-1 Pest Control, where you will provide a helping hand to our customers, and to your peers.
As a Customer Service Representative, you are responsible for taking care of the needs of our customers. Logically and efficiently routing technicians and answering questions from customers are the foundation of what this role requires to be successful. Additionally, this role requires extensive use of a web-based route management system to schedule appointments for customers.
This position is on-site Monday-Friday 8am-5pm.
Key Responsibilities:
<ul>
<li>Respond promptly to customer inquiries through various communication channels</li>
<li>Follow up with customers to ensure resolution and satisfaction</li>
<li>Collecting payments</li>
<li>Maintain detailed records of customer interactions, transactions, and feedback during the call</li>
<li>Being able to multi-task.</li>
</ul>
Benefits and compensation:
<ul>
<li>Starting at $19/HR</li>
<li>PTO</li>
<li>$10k company-provided life insurance policy</li>
<li>401(k) contribution match after a year</li>
<li>Health insurance</li>
</ul>
A-1 Pest Control is an EOE and drug-free workplace. We look forward to hearing from you!
 
Compensation details: 19-21 Hourly Wage
 
PI95c13609182a-25405-38145301

Customer Service

<h3>Job Description</h3>
Job DescriptionResponsibilities: 
<ul>
<li>Handle customer inquiries and complaints</li>
<li>Provide information about the products and services</li>
<li>Answer multi-line phone and schedule service calls</li>
<li>Document and update customer records based on interactions inQuickbooks system</li>
<li>Develop and maintain a knowledge base of the evolving products and services</li>
</ul>
?Qualifications: 
<ul>
<li>Previous experience in customer service, sales, or other related fields</li>
<li>Ability to build rapport with clients</li>
<li>Ability to prioritize and multitask, work in fast pace office setting</li>
<li>Positive and professional demeanor</li>
<li>Excellent written and verbal communication skills</li>
<li>Previous experience with Quickbooks and Google Calendar preferred</li>
<li>Must be able to commute to both locations&nbsp;</li>
</ul>
 Compensation: $25,000.00 to $38,000.00 Location: 160 Rubber Avenue, Naugatuck, CT 06770, Naugatuck, CT AND 460 New Britain Avenue Newington, CT 06111 Skills: Build Rapport Calendaring Communication Skills Customer Service Data Entry Multi Tasking QuickBooks Software Sales Experience

<h3>Job Description</h3>
Job Description
About Us:
At Liberty Tire Recycling, we're building a sustainable future - one tire at a time. As North America's leading tire recycler, we offer a unique opportunity to make a real impact on the environment. Join our team of nearly 4,000 dedicated employees across 70+ sites and help us transform billions of pounds of waste tires into valuable resources. We're committed to innovation, a circular economy, and providing a rewarding workplace where you can grow and thrive.
 
Job Summary:
Liberty Tire Recycling is looking for a dedicated Customer Support Specialist (Analyst) to join our team at our Garland, TX office. This role involves providing top-notch customer service by handling calls and service requests for a large client, managing customer portals, and running reports using advanced Microsoft Excel skills. The ideal candidate will thrive in a fast-paced, dynamic environment and be skilled in problem-solving, communication, and data management.
 
Duties and Responsibilities:
<ul>
<li>Advanced Reporting: Create and manage detailed reports using advanced Excel features (e.g., pivot tables, VLOOKUP) to organize large data sets.</li>
<li>Customer Service: Handle inbound customer calls and emails with professionalism, addressing service issues and complaints swiftly and efficiently.</li>
<li>Escalation Management: Identify priority issues and escalate them appropriately.</li>
<li>Communication: Keep customers informed of service status, ETAs, and updates via phone and email.</li>
<li>Portal Management: Oversee and maintain the customer portal, ensuring data accuracy and timely updates.</li>
<li>Data Entry: Log calls, follow-ups, and all related information accurately in the call tracking system.</li>
<li>General Office Support: Assist with additional office tasks as needed.</li>
</ul>
 
Required Skills/Abilities:
<ul>
<li>Time Management: Demonstrate the ability to prioritize and manage time effectively in a fast-paced environment.</li>
<li>Customer Service Expertise: Possess strong knowledge of customer service principles, with excellent problem-solving and organizational skills.</li>
<li>Technical Proficiency: Competence in Microsoft Office (Excel, Word, Outlook) and general PC navigation.</li>
<li>Attention to Detail: Ability to handle detailed work, even in high-pressure situations.</li>
<li>Communication Skills: Ability to maintain patience and professionalism when dealing with customer feedback.</li>
<li>Availability: Flexibility to work evenings or Saturdays if required.</li>
</ul>
 
Education and Experience:
<ul>
<li>1-2 years’ experience working in an office environment. </li>
<li>2 years minimum of customer service experience through the use of telephone &amp; email </li>
</ul>
EEO Statement:
Liberty Tire Recycling is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

Customer Service Rep

<h3>Job Description</h3>
Job Description
TEKsystems is seeking a Customer Service Leader to join our client's team in a direct placement opportunity. This role is hybrid in Omaha, NE with an insurance company. The chosen candidate will start as soon as possible! 
Description
Manage a team of customer service and licensed representatives; including but not limited to coaching, 1:1 meetings, mentoring, and encouraging.
Track attendance for representatives including approving and recording paid time off, recording unexcused absences and tardiness, and adjusting break/lunch schedule change requests.
Assist with the handling of BBB, DOI, and social media complaints and communicate the results to the requesting party.
Manage complex issues that the team cannot resolve, which may include interacting with policy holders.
Work in tandem with the Performance Coach to monitor reps’ performance using productivity metrics.
Manage complex issues that the team cannot resolve, which may include interacting with policy holders.
Work in tandem with trainers to ensure the team stays up to date on all processes and procedures.
Other duties as assigned.
Skills &amp; Qualifications
Must be willing to obtain property and casualty insurance license or have it active
Bachelor's degree or 4 years of relevant work experience
Minimum of 1 year of management experience preferred.
Excellent leadership and organizational skills
Effective communication, decision making, time management, and critical thinking skills.
Pay and Benefits
The pay range for this position is $45000.00 - $51000.00/yr.
Some highlights of our benefits are:
Great work environment with growth opportunity Subsidized downtown parking (for in-office positions) Competitive compensation Generous amounts of vacation and sick time Closed on major holidays 401(k) with company match A fantastic healthcare package Tuition reimbursement after 6 months of employment Service recognition after 5 years of emplo
Workplace Type
This is a hybrid position in Omaha,NE.
Application Deadline
This position is anticipated to close on Aug 29, 2025.
h4&gt;About TEKsystems: 
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Customer Service Leader

<h3>Job Description</h3>
Job DescriptionSalary: Starting at $22.79 
Douglas Fast Net is a leading provider of high-speed fiber internet in Douglas, Lane and Coos County. We are looking for a dedicated and professional Customer Service Representative(CSR). As a CSR, you will support DFN's customers in-person, over the phone, and via email and chat. You should apply if you have at least one year of previous customer service experience, especially in an office or sales setting, and enjoy working with people both internal and external to an organization.
 
Why work at DFN?
At DFN, we strive to take care of our employees on and off the job.
Just to highlight a few of our amazing benefits
<ul>
<li>We offer a 200% 401(k) match capping at 9%</li>
</ul>
<ul>
<li>100% employer paid medical, dental, and vision plans plan for employees with affordable dependent coverage options.</li>
</ul>
<ul>
<li>Free 1 Gig high speed fiber internet service if you live within our service territory.</li>
</ul>
<ul>
<li>PTO package and 10 paid holidays including two days off for your birthday.</li>
</ul>
See what it's like to work at DFN
 
We expect every employee to embody these values at DFN-
<ul>
<li>Commitment: You bring energy, loyalty, and perseverance to every interaction.</li>
</ul>
<ul>
<li>Leadership: You communicate clearly and motivate others by example.</li>
</ul>
<ul>
<li>Pride: You take pride in delivering service that goes above expectations.</li>
</ul>
<ul>
<li>Tenacity: You dont stop until the customer is taken care of, completely</li>
</ul>
 
POSITION PURPOSE: As a Customer Service Representative, you play a pivotal role in creating exceptional experiences that reflect our promise to be 100% local, customer-first, and dedicated to enhancing lives. At DFN, we dont just connect people to the internet, we empower people through meaningful connections. You will serve as a friendly and knowledgeable front-line resource for customers, supporting them with new services, billing, troubleshooting, and more, all with a heart for service and a standard of excellence.
 
ESSENTIAL FUNCTIONS:
 
<ul>
<li>Welcome customers to our office with warmth, professionalism, and a desire to help.</li>
<li>Answer incoming calls on a multi-line system with courtesy and clarity.</li>
<li>Assist customers in selecting and ordering services; provide recommendations that best suit their needs.</li>
<li>Effectively utilize sales and upsell techniques to introduce additional services.</li>
<li>Process new service requests, trouble tickets, and updates accurately using SIS and other systems.</li>
<li>Accept and post payments, address billing inquiries, and balance daily cash drawer.</li>
<li>Monitor and respond to customer service queues, ensuring timely follow-up and resolution.</li>
<li>Troubleshoot basic technical issues with customers or direct them appropriately.</li>
<li>Schedule installations and service calls in a way that is both customer-focused and efficient.</li>
<li>Collaborate on marketing and advertising campaigns as requested.</li>
<li>Support community initiatives, promotions, and events that align with DFNs local-first approach.</li>
<li>Participate in special projects and contribute to continuous improvement of processes and customer experiences.</li>
<li>This job description covers the most crucial key and supplemental duties performed in the position, but does not include other occasional work, which may be similar, related to, or a logical assignment for the position. Other projects will be assigned as needed.</li>
</ul>
QUALIFICATIONS:
<ul>
<li>High School Diploma or equivalent required.</li>
<li>Must be proficient in a variety of Microsoft Office applications as well as company specific software.</li>
<li>Must be able to effectively communicate with a variety of customers verbally as well as written forms.</li>
<li>Must be able to thrive in a busy, multifaceted office environment.</li>
<li>Must be detail-oriented and able to maintain a high level of accuracy with data entry.</li>
<li>Must maintain a high level of professionalism when dealing with all customers, internal departments, and vendors.</li>
<li>Ability to communicate effectively, both orally and in writing employing de-escalation techniques when needed.</li>
<li>DFN is a drug free workplace, all employees are required to successfully complete a pre-employment drug screening as well as any random or for-cause testing while employed.</li>
</ul>

<h3>Job Description</h3>
Note: Required 1-2 years of experience in Life Insurance (Claims, Policy administration)
 
WHAT YOU’LL DO:
<ul>
<li>Deliver Expert Support: Handle inbound and outbound calls, providing detailed, expert-level support on life insurance contracts, transactions, and inquiries.</li>
<li>Service with Precision: Process contract-level service requests including applications, billing, policy changes, claims, and more—ensuring accuracy and compliance.</li>
<li>Issue Resolution: Research and analyze complex account or transaction issues to deliver prompt and effective resolutions for clients and sales representatives.</li>
<li>Client Relationships: Build trust with clients by serving as a go-to expert and consistent support partner for life insurance servicing.</li>
<li>Cross-Functional Collaboration: Work closely with internal teams to ensure service consistency and share insights that enhance process efficiency and customer satisfaction.</li>
<li>Maintain Regulatory Excellence: Apply your working knowledge of industry regulations, policies, and products to ensure service meets compliance standards.</li>
<li>Develop Product Expertise: Stay current on life insurance product features, contract rules, and operational procedures.</li>
</ul>
 
WHAT YOU’LL NEED:
<ul>
<li>High school diploma required; associate or bachelor’s degree preferred.</li>
<li>2+ years of experience in the life insurance industry with strong exposure to contract servicing, claims, or policy administration.</li>
<li>Prior customer service or call center experience, especially within financial services or insurance operations.</li>
<li>Solid understanding of life insurance products, terminology, and regulatory environment.</li>
<li>Strong communication skills—able to convey complex insurance concepts clearly and professionally to both clients and colleagues.</li>
<li>Comfortable with Microsoft Office tools and internal CRM/policy administration systems.</li>
<li>Proven track record of reliability, accountability, and working collaboratively in a fast-paced team environment.</li>
<li>Willingness to work overtime when required.</li>
<li>Flexible team player; with ability to prioritize multiple tasks</li>
</ul>

555,736 Customer-Service Jobs