<h3>Job Description</h3>
Job Description
Studs is a category-defining ear piercing and earring brand named one of "the 10 most innovative companies in retail for 2023" by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping® experience. We offer a better retail and digital experience that prioritizes safety and expertise in a cool, fun and welcoming environment, along with a wide earring assortment—all at an accessible price point.
*Please Note: The official title for this role will be Studio Manager*
Location: Miami, FL | Reports to: Regional Manager | Full Time
Salary Range: $65,000 - $75,000 

The Studio Manager oversees all aspects of the Studio, leading a high-performing team and ensuring a best-in-class experience for every Studs customer. You'll manage both the retail and piercing operations of the Studio, driving revenue growth, operational excellence, and a strong team culture.
This is a hands-on leadership role for someone who is passionate about delivering results through people — setting clear expectations, coaching performance, and cultivating an environment where customers and team members alike thrive. You'll be responsible for all aspects of studio performance, from customer experience and compliance to scheduling and staffing, and you'll be the primary point of accountability for the Studio's success.

Key Responsibilities:
Operational Excellence &amp; Revenue
<ul>
<li>Owns the Studio's overall performance, driving revenue growth and achieving sales plans</li>
<li>Reviews and analyzes business reporting to identify opportunities and adjust strategies</li>
<li>Delegates and oversees divisions of responsibility within the management team; follows up consistently to ensure execution</li>
<li>Owns scheduling within labor allocations and ensures payroll accuracy through regular audits</li>
<li>Maintains high operational standards, ensuring compliance with piercing procedures, health and safety protocols, and inventory control practices</li>
<li>Partners with Piercing Leadership to uphold technical standards, training, and best practices for Piercers in the Studio</li>
</ul>
Customer Experience
<ul>
<li>Welcomes and educates customers on the unique Studs experience, delivering exceptional service every time</li>
<li>Leads by example in service recovery best practices and ensures feedback loops are built into daily operations</li>
<li>Monitors Studio reviews and customer feedback, identifying and escalating trends to drive continuous improvement</li>
</ul>
Leadership &amp; Team Development
<ul>
<li>Builds, develops, and leads a service-driven team including an Assistant Studio Manager, Studio Supervisors, Sales Associates, and Piercers, partnering closely with Piercing Leadership to uphold technical standards and best practices</li>
<li>Coaches and provides ongoing feedback to team members, driving professional growth and accountability</li>
<li>Creates a strong sense of belonging, collaboration, and trust across the Studio</li>
<li>Navigates employee relations thoughtfully and in partnership with cross-functional teams</li>
<li>Leads change management initiatives and helps the team adapt effectively to evolving priorities</li>
</ul>

Requirements:
<ul>
<li>2+ years of management experience (e.g., Store Manager, General Manager, Studio Manager) in a customer-facing environment; experience with jewelry, piercing, or retail services a plus</li>
<li>Proven success leading a team of 7+ employees, including specialized skill roles</li>
<li>Must work on-site five days per week at minimum (40 hours) and maintain open availability, including evenings, weekends, and holidays (no overnights)</li>
<li>Weekend availability (Friday, Saturday, Sunday) is required, excluding approved PTO</li>
<li>Scheduled days off typically fall on Wednesdays and Thursdays but may vary based on business needs</li>
<li>Schedules may vary and full-time roles are expected to prioritize Studs as the primary employment commitment</li>
<li>Comfortable standing for extended periods (up to 8+ hours) and able to lift/move at least 20 lbs</li>
<li>Able to handle chemicals safely and follow all relevant health and safety protocols</li>
<li>Strong operational and financial acumen with a track record of achieving business goals</li>
<li>Brings a positive attitude, ownership mindset, and creative problem-solving approach</li>
<li>Highly organized, scrappy when needed, and able to navigate dynamic change using available tools and resources</li>
</ul>

Benefits &amp; Perks
<ul>
<li>Comprehensive Medical, Dental, and Vision Insurance (including $0 in-network mental health visits)</li>
<li>Access to Mental Health and Work/Life Resources including Online Therapy, Gender Affirmation Support Services, and Employee Assistance Program (EAP)</li>
<li>Voluntary Life Insurance</li>
<li>Health and Commuter Tax-Advantaged Accounts</li>
<li>401(k) Retirement Savings Plan</li>
<li>Paid Time Off and Paid Safe &amp; Sick Leave Accruals</li>
<li>Paid Parental Leave</li>
<li>Paid Sabbatical After 4 Years of Service</li>
<li>Exclusive Employee Discounts on Piercings and Jewelry (we've got your friends and family covered too!)</li>
<li>Access to PerkSpot and additional benefits such as pet insurance, discounted tickets, personal finance coaching, healthy rewards, and more!</li>
</ul>
Studs is an equal opportunity employer and is committed to providing a work environment that fosters diversity, inclusion, and equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status. Studs considers qualified applicants with criminal histories. We comply with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which we operate. If you require an accommodation for the application process, please fill out this form.
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. 
Click here for the Studs Privacy Notice for California Applicants.

Store Manager

<h3>Job Description</h3>
Job Description
Studs is a category-defining ear piercing and earring brand named one of "the 10 most innovative companies in retail for 2023" by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping® experience. We offer a better retail and digital experience that prioritizes safety and expertise in a cool, fun and welcoming environment, along with a wide earring assortment—all at an accessible price point.
*Please Note: The official title for this role will be Studio Manager*
Location: Tampa, FL | Reports to: Regional Manager | Full Time
Salary Range: $65,000 - $75,000 

The Studio Manager oversees all aspects of the Studio, leading a high-performing team and ensuring a best-in-class experience for every Studs customer. You'll manage both the retail and piercing operations of the Studio, driving revenue growth, operational excellence, and a strong team culture.
This is a hands-on leadership role for someone who is passionate about delivering results through people — setting clear expectations, coaching performance, and cultivating an environment where customers and team members alike thrive. You'll be responsible for all aspects of studio performance, from customer experience and compliance to scheduling and staffing, and you'll be the primary point of accountability for the Studio's success.

Key Responsibilities:
Operational Excellence &amp; Revenue
<ul>
<li>Owns the Studio's overall performance, driving revenue growth and achieving sales plans</li>
<li>Reviews and analyzes business reporting to identify opportunities and adjust strategies</li>
<li>Delegates and oversees divisions of responsibility within the management team; follows up consistently to ensure execution</li>
<li>Owns scheduling within labor allocations and ensures payroll accuracy through regular audits</li>
<li>Maintains high operational standards, ensuring compliance with piercing procedures, health and safety protocols, and inventory control practices</li>
<li>Partners with Piercing Leadership to uphold technical standards, training, and best practices for Piercers in the Studio</li>
</ul>
Customer Experience
<ul>
<li>Welcomes and educates customers on the unique Studs experience, delivering exceptional service every time</li>
<li>Leads by example in service recovery best practices and ensures feedback loops are built into daily operations</li>
<li>Monitors Studio reviews and customer feedback, identifying and escalating trends to drive continuous improvement</li>
</ul>
Leadership &amp; Team Development
<ul>
<li>Builds, develops, and leads a service-driven team including an Assistant Studio Manager, Studio Supervisors, Sales Associates, and Piercers, partnering closely with Piercing Leadership to uphold technical standards and best practices</li>
<li>Coaches and provides ongoing feedback to team members, driving professional growth and accountability</li>
<li>Creates a strong sense of belonging, collaboration, and trust across the Studio</li>
<li>Navigates employee relations thoughtfully and in partnership with cross-functional teams</li>
<li>Leads change management initiatives and helps the team adapt effectively to evolving priorities</li>
</ul>

Requirements:
<ul>
<li>2+ years of management experience (e.g., Store Manager, General Manager, Studio Manager) in a customer-facing environment; experience with jewelry, piercing, or retail services a plus</li>
<li>Proven success leading a team of 7+ employees, including specialized skill roles</li>
<li>Must work on-site five days per week at minimum (40 hours) and maintain open availability, including evenings, weekends, and holidays (no overnights)</li>
<li>Weekend availability (Friday, Saturday, Sunday) is required, excluding approved PTO</li>
<li>Scheduled days off typically fall on Wednesdays and Thursdays but may vary based on business needs</li>
<li>Schedules may vary and full-time roles are expected to prioritize Studs as the primary employment commitment</li>
<li>Comfortable standing for extended periods (up to 8+ hours) and able to lift/move at least 20 lbs</li>
<li>Able to handle chemicals safely and follow all relevant health and safety protocols</li>
<li>Strong operational and financial acumen with a track record of achieving business goals</li>
<li>Brings a positive attitude, ownership mindset, and creative problem-solving approach</li>
<li>Highly organized, scrappy when needed, and able to navigate dynamic change using available tools and resources</li>
</ul>

Benefits &amp; Perks
<ul>
<li>Comprehensive Medical, Dental, and Vision Insurance (including $0 in-network mental health visits)</li>
<li>Access to Mental Health and Work/Life Resources including Online Therapy, Gender Affirmation Support Services, and Employee Assistance Program (EAP)</li>
<li>Voluntary Life Insurance</li>
<li>Health and Commuter Tax-Advantaged Accounts</li>
<li>401(k) Retirement Savings Plan</li>
<li>Paid Time Off and Paid Safe &amp; Sick Leave Accruals</li>
<li>Paid Parental Leave</li>
<li>Paid Sabbatical After 4 Years of Service</li>
<li>Exclusive Employee Discounts on Piercings and Jewelry (we've got your friends and family covered too!)</li>
<li>Access to PerkSpot and additional benefits such as pet insurance, discounted tickets, personal finance coaching, healthy rewards, and more!</li>
</ul>
Studs is an equal opportunity employer and is committed to providing a work environment that fosters diversity, inclusion, and equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status. Studs considers qualified applicants with criminal histories. We comply with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which we operate. If you require an accommodation for the application process, please fill out this form.
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. 
Click here for the Studs Privacy Notice for California Applicants.

<h3>Job Description</h3>
We are seeking a passionate General Manager for our new store opening in February!
 
The General Manager is responsible for maximizing sales, providing an exceptional shopping experience for the customer, and managing the store’s visual and operational standards, including the store’s shrink %, wage cost and Clienteling. The General Manager is responsible for staffing, training and developing high performance teams.
 
Responsibilities:
SALES LEADERSHIP:
<ul>
<li>Creates an outstanding sales and Customer Service environment</li>
<li>Strives for sales excellence and results</li>
<li>Sets and evaluates weekly, monthly and seasonal goals for staff</li>
<li>Works with customers and models excellent customer service and Clienteling skills</li>
<li>Maximizes sales through strong floor supervision skills</li>
<li>Assesses store morale, monitors and praises positive associate performance, and resolves and documents performance issues promptly</li>
<li>Develops Sales Associates to be experts in the selling steps and client building through utilizing the Sales Training Programs and the Client Books</li>
</ul>
 
STAFFING AND ASSOCIATE DEVELOPMENT:
<ul>
<li>Networks in industry to recruit and hire high quality management and sales-oriented associates</li>
<li>Fills all levels of open positions within the store in an urgent and timely manner</li>
<li>Ensures adequate staff is available to meet business needs – schedules accordingly</li>
<li>Follows company criteria properly hiring, reviewing, coaching and promoting Sales Associates and Assistant Managers</li>
<li>Administers company personnel programs including appropriate performance reviews, compensation and employment records</li>
<li>Ensure personnel are trained on product knowledge, selling skills and customer service to support the brand experience</li>
<li>Documents employee performance in a timely manner</li>
<li>Creates enthusiasm and excitement within store to motivate high performance teams</li>
</ul>
 
OPERATIONAL EXCELLENCE:
<ul>
<li>Protects store payroll by managing wage costs, salaries, and allowable hours</li>
<li>Controls company’s assets, i.e. key control, loss prevention measures, inventory paperwork and company standards of conduct</li>
<li>Strives for 100% accuracy and compliance in cash, inventory, fixtures and property</li>
</ul>
 
STORE STANDARDS:
<ul>
<li>Execute floor-set and promotional directives; implements visual merchandising</li>
<li>Supervises the overall cleanliness and organization of the sales floor and backroom</li>
<li>Ensures store appearance and atmosphere supports and reinforces the brand image</li>
<li>Understands, supports and complies with all company policies and procedures</li>
</ul>
 
MERCHANDISING/VISUAL:
<ul>
<li>Ensure execution of effective merchandising strategies and directives</li>
<li>Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times</li>
<li>Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction</li>
<li>Identify and communicate product concerns in a timely manner</li>
<li>Communicate inventory needs to support the business goals</li>
</ul>
 
FASHION/STYLING:
<ul>
<li>Represents the fashion and style of Veronica Beard</li>
<li>Knowledge of current fashion trends and styles</li>
<li>Appreciation and demonstration of an overall finished fashion look</li>
<li>Ensure staff is following Veronica Beard fashion guidelines.</li>
<li>Comfortable with being on camera for social media purposes (both stills and video)</li>
<li>Able to fluidly discuss product and fashion on camera</li>
</ul>
 
Requirements:
<ul>
<li>Ideal candidate must possess 3-5 years in the luxury business, strong team leadership, excellent customer service, interpersonal and communication skills required, energetic, outgoing, driven individual with an eye for women's fashion and passion to succeed. Strong visual background, sound organization and operational skills</li>
<li>Minimum of 2 years retail Store Management position/experience in women’s apparel (or related field)</li>
<li>Ability to work flexible schedule including nights and weekends</li>
<li>Strong verbal and communication skills</li>
<li>Strong observation skills – identifying and assessing customer and employee behavior, reactions, and floor awareness</li>
<li>Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures</li>
<li>Ability to create a quality working environment that will encourage others to develop and excel</li>
<li>Foster a work climate that inspires mutual trust, respect, professionalism and teamwork to achieve goals</li>
</ul>
 
At Veronica Beard, we are committed to creating and maintaining a workplace where every single employee can thrive and feel valued. As a company, we firmly believe that there is strength in diversity. We seek to recruit talent from a variety of perspectives and backgrounds and are actively seeking candidates with a dedication to advancing equity, inclusion, and racial and social justice in their work.
 
Veronica Beard is committed to an environment of mutual respect and is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.

General Manager, North Hills (New Store)

<h3>Job Description</h3>
Job Description
 
Goodwill Industries of Greater New York and
Northern New Jersey, Inc.
Job Description &amp; Physical Demand Analysis
 
Position Title:
Store Manager

Department: 
Retail 



Reports To (Title):
Regional/District Manager


 
Position Type:
FLSA - Non-Exempt


Supervising Staff:
YES


 
General Purpose:In a few brief sentences, summarize the primary duties and responsibilities.
Our Store Managers are entrepreneurs that lead store teams to drive incremental sales growth, embed Brand in the fabric of your market, provide a level of customer service that consistently exceeds expectation and cultivates high performing teams. You drive operational excellence through understanding of Goodwill NYNJ standards and obsessive attention to detail. You make training a priority and cultivate and environment of learning. You thrive in a fast-paced environment that empowers you to truly be the owner of your business. You have a passion for thrift and embody the values of Goodwill’s mission.
 Essential Functions: Describe the duties that define the core responsibilities of the job. 
DRIVE FOR RESULTS
<ul>
<li>Analyze available sales reports and data to assess the needs of the business and create business strategies based that analysis.</li>
<li>Set KPI goals (ATV, UPT and conversion) and hold team accountable for achieving.</li>
<li>Continuously coach and motivate team to meet assigned goals and expectations.</li>
<li>Ensure development of associates’ sales techniques and product knowledge to maximize sales growth.</li>
<li>Demonstrate sales leadership for the team by playing an active role on the selling floor.</li>
<li>Collaborate with Regional/District Manager and Marketing to identify marketing opportunities to drive sales.</li>
</ul>
CUSTOMER SERVICE
<ul>
<li>Ensure all associates provide the highest level of customer service.</li>
<li>Drive Goodwill brand loyalty through coaching sales team to share knowledge of Goodwill Rewards program and Mission, consistently educating customers of the benefits of participation.</li>
<li>Drive customer loyalty through coaching and accountability of store teams to capture customer data utilizing Company tools (POS), for the purpose of connecting with the customer, building relationships and personalizing future customer development opportunities.</li>
<li>Cultivate customer relationships by knowing and engaging repeat clientele.</li>
<li>Resolve all customer complaints and issues quickly, efficiently and with respect resulting in an overall positive experience.</li>
</ul>
OPERATIONS
<ul>
<li>Ensure cash control procedures are properly followed including bank deposits, safe funds and petty cash.</li>
<li>Manage store P&amp;L by managing controllable expenses and labor cost.</li>
<li>Effective scheduling to maintain adequate floor coverage and consistent processing of donations while maintaining payroll budgets.</li>
<li>Ensure staff is trained in all areas of appropriate register usage and maintenance.</li>
</ul>
<ul>
<li>Partner with Loss Prevention to ensure adherence to Loss Prevention policies and proactively identify trends that minimize loss Company property and funds.</li>
<li>Protect store assets and inventory. Bring any Loss Prevention concerns to the Regional/District Manager’s attention.</li>
</ul>
<ul>
<li>Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management and transfer process.</li>
<li>Maintain a neat, clean and safe working environment in the production room.</li>
<li>Maintain and replenish the sales floor, cashwrap and donations area.</li>
<li>Responsible for the accuracy of product assessment, boutique product selection and pricing where applicable.</li>
<li>Ensure stock room is maximizing production of donations and flow of product to the sales floor is quick and efficient.</li>
<li>Flex the stockroom to account for seasonal needs and donation fluctuations to maximize capacity.</li>
<li>Ensure that donations are treated with respect when received from the donor.</li>
<li>Ensure that donations presort is completely effectively to support quick processing to the sales floor.</li>
<li>Responsible for measuring and increasing inventory productivity to meet set targets.</li>
<li>Responsible for execution of production during assigned shifts.</li>
<li>Ensure all policies and procedures are adhered to keeping up to date on all amendments.</li>
</ul>
MERCHANDISING/ VISUAL
<ul>
<li>Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies.</li>
<li>Partner with the warehouse and District Manager to ensure appropriate assortment and inventory levels for the store.</li>
<li>Identify and communicate product concerns in a timely manner.</li>
<li>Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times.</li>
<li>Ensure presentation of all windows, displays, fixtures and all visual areas are reflective of current visual direction.</li>
</ul>
 
HUMAN RESOURCES
<ul>
<li>Recruit, train, and develop team ensuring all positions are filled in a timely manner with qualified candidates.</li>
<li>Continually assess employee level of proficiency in their role and provide training in a timely manner to ensure they have the tools required to meet expectation.</li>
<li>Champion, implement and provide follow-up for all training programs rolled out by the corporate office.</li>
<li>Continually evaluate the performance of each member of the team and provide consistent feedback to ensure improvement, develop bench strength and plan for succession. Utilize Company tools and documents to support.</li>
<li>Resolve all employee relation issues in a timely and effective manner, partnering with HR when necessary.</li>
<li>Ensure integrity of payroll and the payroll process.</li>
<li>Ensure grooming standards are professional, reflective of Brand image and adhered to at all times.</li>
</ul>
 
Qualifications: Describe the minimum educational and experience requirements/preferences.
The following qualifications are required:
<ul>
<li>High School Diploma or Equivalent required. Bachelor’s Degree preferred.</li>
<li>Minimum 5 years’ experience in retail store management position. </li>
<li>Proficiency in Microsoft suite and ability to adapt to internal applications.</li>
<li>Strong interpersonal and communication skills (verbal and written).</li>
<li>Must be able to stand for long periods of time and able to push/pull up to 50lbs.</li>
<li>Must have open availability and able to work holidays. Your schedule will be based on business needs.</li>
</ul>

Skills Required: Describe the minimum skills required or preferred
• Proven ability to drive and exceed individual and store results.
• Proven ability to build lasting relationships with colleagues. 
• Ability to adapt to and engage with internal and external customers.
• Good verbal and written communication skills with customers, sales leadership team and colleagues. 
• Demonstrated collaborative skills and ability to work well within a team. 
• Ability to receive feedback and take action when appropriate. 
• Accuracy and attention to detail required. 
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays. 
Special Working Conditions: Describe unusual working conditions or environmental factors.
<ul>
<li>See Attached Physical Demand Analysis</li>
</ul>
 
 Flexible Scheduling. Store Manager must have open availability. Saturdays/Sundays are required. 37.5 hours per week +

<h3>Job Description</h3>
Job Description
We are seeking a dedicated and experienced&nbsp;General Operations Manager&nbsp;to join our family-owned convenience store team. As the Operations Manager, you will be responsible for overseeing the day-to-day operations of our high volume convenience stores and food services, ensuring exceptional customer service, and driving sales growth.
Your main responsibilities will include managing and motivating a team of employees, ensuring they are well-trained and providing excellent customer service. You will also be responsible for maintaining inventory levels, ordering products, and ensuring the store is clean and well-stocked at all times. Additionally, you will handle cash management, including reconciling registers and preparing deposits.
As a General Operations Manager, you will have the opportunity to make a significant impact on the success of our store. You will have the autonomy to implement strategies to increase sales and improve customer satisfaction. Your strong leadership skills will be crucial in creating a positive work environment and fostering a culture of teamwork and excellence.
If you are a self-motivated individual with a passion for customer service and a proven track record in retail management, we would love to hear from you. Join our team and enjoy a competitive salary, benefits package, and the opportunity to grow your career in a dynamic and fast-paced environment.
Duties and responsibilities:
<ul>
<li>Oversee daily operations of the convenience stores</li>
<li>Develop and implement strategies to increase sales and profitability</li>
<li>Train and supervise store staff</li>
<li>Ensure compliance with company policies and procedures</li>
<li>Monitor inventory levels and order supplies as needed</li>
<li>Maintain a clean and organized store environment</li>
<li>Handle customer complaints and resolve issues in a timely manner</li>
<li>Conduct regular performance evaluations of employees</li>
<li>Create and implement marketing initiatives to attract new customers</li>
<li>Manage financial transactions and maintain accurate records</li>
</ul>
Requirements:
<ul>
<li>3 years experience in retail or convenience store management</li>
<li>Strong leadership and team management skills</li>
<li>Excellent customer service and communication skills</li>
<li>Knowledge of inventory management and ordering processes</li>
<li>Ability to handle cash transactions and maintain accurate records</li>
<li>Familiarity with safety and security procedures</li>
<li>Proficiency in basic computer skills and point-of-sale systems</li>
<li>Ability to work flexible hours, including evenings and weekends</li>
<li>Strong problem-solving and decision-making abilities</li>
</ul>
Company DescriptionConvenience / Gas Station / Food Service 
<h3>Company Description</h3>
Convenience / Gas Station / Food Service

Convenience Store General Operations Manager

<h3>Job Description</h3>
Job Description
Gregorys Coffee is looking to hire an amazing Store Leader to join our team as we prepare to open our new Paramus location!&nbsp; 
 Gregorys Coffee is a family run company that puts people first. Joining our team means joining a community of baristas whose aim is to provide an amazing guest experience for anyone who walks through our doors. If you are interested in being part of a company that is focused on making everyday special for our guests and our team, Gregorys is the company for you. 
Job Description &amp; Responsibilities
The Store Leader plays a crucial role in closely managing the day-to-day operations of a single Gregorys location. This individual will be responsible for ensuring our standards of quality, service, and cleanliness are upheld every single day. The Store Leader will be the first line of defense in managing financial performance, HR concerns, and operational issues that arise in their assigned store. Most importantly, a Store Leader will be a beacon of our culture. They will always be working to coach and develop all levels of their teams to achieve great results and career growth.
 
This role will oversee and manage the following:
 
<ul>
<li>
People Development
</li>
<ul>
<li>
Ensure new hires/transfers are onboarded properly to the store and thoroughly acclimated in operational, service, and knowledge functions
</li>
<li>
Ensure teams are upholding our high standards by conducting evaluations and thorough observations
</li>
<li>
Work alongside and develop all levels of the team and have a firm understanding of specific coaching and development opportunities
</li>
<li>
Provide continuing education to every member of your team, driving superior coffee, food, and service knowledge
</li>
<li>
Identify and work with high potential talent that can be developed into our next great leaders
</li>
</ul>
<li>
Operational Standards
</li>
<ul>
<li>
Ensure all existing operational and menu standards are being executed as planned
</li>
<li>
Train team on new menu and operational roll outs
</li>
<li>
Ensure all employees are upholding Department of Health standards and are always thoroughly prepared to handle an inspection at any time
</li>
<li>
Ensure quality standards are met by checking for taste, FIFO rotation, and visual appeal&nbsp;
</li>
<li>
Ensure stores are kept immaculately clean, organized, and well merchandised at all times
</li>
</ul>
<li>
Service Standards
</li>
<ul>
<li>
Work side by side with your team to lead by example in giving 5-star service
</li>
<li>
Coach team to have a guest-first mentality at all times regardless of side-duty tasks that need to be completed
</li>
<li>
Proactively manage customer concerns/issues and coach teams on how to do the same so it doesn’t become a complaint and instead becomes a praised review
</li>
<li>
Become the “Mayor” of your store neighborhood and know a significant amount of Gregulars that come in every day
</li>
<li>
Collect customer business cards/email addresses to build a database that you can promote grass-roots marketing efforts towards to drive loyal business
</li>
<li>
Minimize guest complaints and respond to all Yelp/Google/App/Email comments and go above and beyond for both positive and negative reviews.
</li>
</ul>
<li>
Facilities &amp; Maintenance
</li>
<ul>
<li>
Proactively clean, service, and maintain all equipment in your store
</li>
<li>
Hold monthly meetings with an agenda and clear deep cleaning tasks to be accomplished
</li>
<li>
Quickly react to any major plumbing, electrical, HVAC, equipment, or other facility concerns that can severely impact business
</li>
</ul>
<li>
HR Management
</li>
<ul>
<li>
Ensure you and your team are compliant with employee labor laws
</li>
<li>
Ensure changes to labor laws are thoroughly communicated and enacted
</li>
<li>
Proactively manage employee issues by having regular one on one conversations with every employee on your team
</li>
<li>
When necessary, deliver coaching conversations, warnings, and terminations with sufficient evidence and documentation that protects the business and the employee’s experience
</li>
</ul>
<li>
Financial Performance
</li>
<ul>
<li>
Closely manage your store’s controllable profit areas: sales, labor, and COGS
</li>
<li>
Work closely with your team to build customer relationships and seek out revenue drivers outside of the 4-walls of the store&nbsp;
</li>
<li>
Work closely with your team to build efficient schedules based on the needs of the business, using data to drive your decisions
</li>
<li>
Manage weekly payroll reconciliation ensuring hours and tip distribution are 100% accurate
</li>
<li>
Manage cash handling responsibilities including cash drawer counts, safe reconciliation, and bank deposits
</li>
<li>
Actively monitor inventory/waste levels and ordering activity to ensure your location has sufficient product for service without exceeding your COGS targets
</li>
<li>
Ensure monthly inventory counts are completed and submitted accurately
</li>
</ul>
</ul>
 
Additional Expectations
 
<ul>
<li>
This is a hands-on role and a Store Leader is expected to work alongside their teams to drive revenue, efficiency, and profitability. Setting and leading by example is what will drive your success
</li>
<li>
There is no set schedule for this role. A Store Leader is expected to use their best judgment to actively be in their store based on the needs of the business and the development of their people. This includes active oversight on early mornings, nights, weekends, and holidays.&nbsp;
</li>
<li>
Regular communication with your assigned DL or Multi Unit is expected to keep him/her aware of the state of your business and proactive solutions you are providing
</li>
<li>
Actively embody the 12 Leadership Principles and live them out each and everyday with your teams
</li>
<li>
Attend company events and proactively encourage team members to attend as well
</li>
</ul>
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General Manager/Store Leader

<h3>Job Description</h3>
Job DescriptionDescription:
 
Store Clerk Job Description
Updated 1/23/24 by Chris Dilley
 
Purpose
To drive sales and support the goals of the co-op by ensuring fully stocked shelves while providing the highest standards of customer service. When needed, quickly, accurately and efficiently process register transactions, and bag groceries effectively and in a friendly manner.
 
Status
<ul>
<li>Reports To: Department Manager or General Manager</li>
<li>Status: Non-exempt; Full time or Part time, depending on the Co-op's needs</li>
<li>Pay Rate: Starts at $14 per hour Part time, or $15 per hour Full time, $16 per hour for coordinators and leads</li>
</ul>
Essential Responsibilities and Functions
Customer Experience
<ul>
<li>Exceed our customers’ expectations for service and provide a clean, organized, inclusive store environment and store experience for all people, in accordance with the Co-op’s customer service standards.</li>
<li>Provide outstanding internal and external customer service: consistent, prompt, friendly, courteous and professional. </li>
<li>Ensure quick response to customer questions and concerns. Maintain communication through the customer comment box and other methods as directed.</li>
<li>Maintain a calm and friendly attitude with all customers and in all situations, striving to deescalate challenging situations with the support of the store team.</li>
<li>Inform customers of co-op information, for example new products, specials, educational materials, and upcoming events.</li>
<li>Understand and communicate the ‘cooperative difference’ and the particulars of membership to shoppers and staff alike.</li>
<li>Work to advance the mission of the Co-op through outstanding service to everyone we touch every day.</li>
</ul>
Communications
<ul>
<li>Communicate honestly, openly and respectfully with everyone in the organization; ensure that you have been understood.</li>
<li>Stay informed by consistently reading and responding to all forms of communication from others; emails, time clock messages, texts, logbooks.</li>
<li>Communicate needs promptly and efficiently.</li>
<li>Resolve conflicts promptly; ask for assistance as needed.</li>
</ul>
Department Operations
Center Store (pkg grocery, bulk, wellness, beer/wine, frozen)
<ul>
<li>Stock, rotate, front and face all displays and shelves.</li>
<li>Check product condition and invoice accuracy on all deliveries.</li>
<li>Coordinate storage of items for return with supervisor.</li>
<li>Participate in re-sets as requested.</li>
<li>Process invoices according established guidelines.</li>
<li>Properly dispose un-sellable items.</li>
<li>Perform all other duties as assigned by supervisory personnel.</li>
</ul>
Fresh Departments (produce, meat, seafood, dairy, refrigerated)
<ul>
<li>Abundantly stock, artistically arrange, rotate, front and face displays and shelves, always putting the best face of the product forward.</li>
<li>Properly set up and break down wet rack.</li>
<li>Constantly maintain wet rack, cleaning as directed.</li>
<li>Trim and cull produce.</li>
<li>Repack and label fresh items as needed, ensuring correct weights and pricing.</li>
<li>Keep all product properly stocked and rotated.</li>
<li>Check dates and pull product as needed.</li>
<li>Receive deliveries according to department standards.</li>
<li>Process invoices according established guidelines.</li>
<li>Participate in re-sets as requested.</li>
<li>Properly dispose un-sellable items.</li>
<li>Coordinate storage of items for return with supervisor.</li>
<li>Advise immediate supervisor of equipment repair/replacement needs.</li>
<li>Perform all other duties as assigned by supervisory personnel.</li>
</ul>
Front End
<ul>
<li>Adhere to all training manual contents.</li>
<li>Accurately operate cash register.</li>
<li>Ensure security of money by following all established procedures.</li>
<li>Bag groceries according to established guidelines.</li>
<li>Retrieve carts from parking lot and return to cart corral.</li>
<li>Maintain cleanliness of all workspaces.</li>
<li>Properly dispose of unsellable items.</li>
<li>Advise immediate supervisor of equipment repair and supply needs.</li>
<li>Refer unanswered product questions to the appropriate department or employee.</li>
<li>Assist with cashier or customer service training as requested.</li>
<li>Perform all other duties as assigned by supervisory personnel.</li>
</ul>
Personnel
<ul>
<li>Adhere to all policy manual contents.</li>
<li>Wear proper clothing in accordance with the Co-op dress Code during shift, including nametag.</li>
<li>Coordinate break schedules to support staff while ensuring an excellent customer experience.</li>
<li>Assist in inventory counts, storewide cleaning, and other projects as needed.</li>
<li>Attend department meetings and training as requested.</li>
<li>Participate in evaluations as requested.</li>
</ul>
Sanitation, Safety and Security
<ul>
<li>Ensure that department display units, coolers, work areas, storage areas, and sales floor are clean and orderly.</li>
<li>Use equipment and materials properly in a safe manner that will not lead to injury of self or others.</li>
<li>Ensure equipment repair and maintenance is communicated to appropriate personnel and adjust until equipment has been improved.</li>
<li>Protect the safety of self, co-workers, and Co-op customers at all times.</li>
<li>Report any potentially harmful equipment or situations to co-op management without delay.</li>
<li>Report safety-related accidents and incidents immediately to co-op management.</li>
<li>Follow all safety policies and procedures outlined in the Emergency Preparedness Manual and other SOPs as needed.</li>
<li>Follow all safe food handling guidelines as required by local, state, and federal laws.</li>
</ul>
General Professionalism
<ul>
<li>Model high standard of customer service.</li>
<li>Uphold all DPFC policies.</li>
<li>Minimize absences and be punctual.</li>
<li>Disseminate ideas, proposals and other information in a clear, effective and timely manner.</li>
<li>Take frequent opportunities to recognize good work.</li>
<li>Maintain positive relationships with outside professionals.</li>
<li>Perform other duties and work as assigned.</li>
</ul>
The qualifications, responsibilities and job duties listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to do. Detroit People’s Food Co-op reserves the right to revise this job description at any time and require that employees perform other tasks deemed necessary based on competitive, financial or environmental considerations.
Requirements:
Physical Job Requirements
The physical requirements described here are those that an employee must meet, with or without reasonable accommodation, to successfully perform the essential functions of this job. 
<ul>
<li>Ability to use computer keyboard, monitor, mouse, telephone, and various office equipment continuously.</li>
<li>Ability to lift and carry up to 30 pounds frequently.</li>
<li>Ability to lift and carry up to 50 pounds occasionally.</li>
<li>Ability to be present and working in assigned area for up to 3 hours without rest.</li>
<li>Ability to bend, stoop, squat, kneel, climb stairs or ladder.</li>
<li>Ability to reach above shoulder height occasionally.</li>
<li>Ability to talk and hear to communicate with customers.</li>
<li>Finger and hand dexterity with ability to grasp and hold items of different sizes.</li>
<li>Vision ability – close, distance, peripheral vision and depth perception.</li>
<li>Ability to read register screen and product and shelf labels.</li>
</ul>
Working Conditions
The work environment described here is representative of the conditions an employee may encounter while performing the essential functions of this job. 
<ul>
<li>Frequent exposure to cold, hot, wet or humid conditions.</li>
<li>Exposure to fumes, airborne particles, hazardous materials ranging from natural to chemical (store products, cleaning products, scents from working in a public setting).</li>
<li>Exposure to and potential handling of fresh foods including meats and seafood.</li>
<li>Handling objects that have been handled by the public.</li>
<li>Frequently performs work standing on cement floors at the cash register.</li>
<li>May work occasionally in temperature extremes (walk-in freezer, outside warehouse, hot kitchen, etc.).</li>
<li>Noise level in the store is usually moderate to loud.</li>
</ul>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodation. The requirements listed below are representative of the knowledge, skill and/or ability required. 
<ul>
<li>Ability to work well with others in a cooperative environment</li>
<li>Good communication and listening skills</li>
<li>Ability to provide superior customer service</li>
<li>Attention to detail</li>
<li>Follow through with delegated tasks</li>
<li>Basic math skills</li>
<li>Comfort with technology-register functions, scanning technology</li>
<li>Remain calm under pressure</li>
<li>Accept direction willingly </li>
</ul>

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