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<h3>Job Description</h3>
Job DescriptionDo you have experience in sales or collections? Are you passionate about customer service? If you are looking for a competitive environment to negotiate and problem solve, then keep reading, this job might be for you!We are looking for a customer service representative who will work with customer accounts on behalf of the client to strategize and negotiate payment plans.If you feel like this position is for you, APPLY NOW!Job Description:The primary purpose of the position is to collect monies on behalf of the clients while maintaining compliance, ethical, and professional office standards. Collectors will utilize various collection strategies and methodologies to attempt to contact consumers in order to negotiate payment in full, or payment arrangements on debt within federal, state, and client collection guidelines and laws. Job Responsibilities include but are not limited to:
<ul>
<li>Take inbound and outbound phone calls to collect monies by negotiating payment terms and methods. </li>
<li>Review account information in database, and/or asking probing questions of the consumer in order to better understand potential objections to payment.</li>
<li>Monitor debtors accounts and follow-up to ensure payments are made in a timely manner.</li>
<li>Utilize skip tracing techniques and collection strategies to locate the right party to collect monies.</li>
<li>Handle debtor disputes and overcome stalls and objections.</li>
<li>Suggest money sources for debt payment.</li>
</ul>
Knowledge, Skills, Work Experience, and Competencies include but not limited to:
<ul>
<li>Basic computer skills.</li>
<li>Ability to compute basic math calculations.</li>
<li>Punctuality.</li>
<li>Ability to listen and communicate effectively and in a professional manner.</li>
<li>Able to work under pressure.</li>
<li>Competitive and goal driven.</li>
<li>Knowledge of FDCPA, HIPAA, state and local collection laws and the ability to be licensed in all states is preferred.</li>
<li>Capable of handling difficult, escalated calls and reach solutions.</li>
</ul>
Physical Requirements:
<ul>
<li>Work in an enclosed call center environment office and mostly work on the computer.</li>
<li>While performing the duties of this job, the employee is regularly required to sit, talk, or walk.</li>
<li>Will use hands and fingers to operate office equipment such as a computer and printer.</li>
<li>Nominal amount of light lifting required.</li>
<li>Specific vision abilities required including close vision and the ability to adjust focus.</li>
</ul>
Requirements:
<ul>
<li>Arrive to workstation in a prompt and timely manner.</li>
<li>Previous experience in customer service, collections, sales, or a related role is preferred.</li>
<li>Attain working knowledge of the client’s processes and requirements and be able to communicate this in a professional manner.</li>
<li>Successfully overcoming objections in a short period of time.</li>
<li>Working independently and productively without close supervision.</li>
<li>Bilingual in Spanish is a PLUS.</li>
<li>High school Diploma or GED equivalent REQUIRED.</li>
<li>Overtime when needed.</li>
</ul>

Customer Service Representative

<h3>Job Description</h3>
Job Description Customer Experience Supervisor
We are seeking a dynamic and experienced Customer Experience Supervisor to lead a team of customer service professionals. This role is responsible for overseeing daily operations, ensuring high-quality service delivery, and managing key client relationships. The ideal candidate will bring strong leadership skills, a passion for customer satisfaction, and the ability to drive performance in a fast-paced environment.
Key Responsibilities:
<ul>
<li>Collaborate with leadership to shape and implement a strategic vision for customer experience.</li>
<li>Supervise a team of customer service representatives, ensuring adherence to service standards and operational guidelines.</li>
<li>Train new hires and provide ongoing coaching to existing team members on policies, procedures, and best practices.</li>
<li>Manage scheduling and task assignments to meet productivity targets and minimize overtime.</li>
<li>Conduct performance evaluations and provide constructive feedback.</li>
<li>Foster a customer-centric culture focused on delivering exceptional service.</li>
<li>Oversee daily departmental operations and ensure tasks are completed accurately and efficiently.</li>
<li>Support initiatives aimed at achieving service rate goals and other performance metrics.</li>
<li>Address urgent, after-hours issues related to operations, purchasing, or customer needs.</li>
<li>Monitor customer interactions to ensure quality and consistency.</li>
<li>Keep the team informed of updates to products, services, and procedures.</li>
<li>Analyze customer feedback and prepare reports on inquiries and complaints.</li>
<li>Maintain and update procedural documentation.</li>
<li>Identify areas for process improvement and recommend enhancements.</li>
<li>Train team members on effective communication and problem resolution techniques.</li>
<li>Investigate and resolve complex customer issues.</li>
<li>Communicate with customers via phone and email.</li>
<li>Coordinate product recalls and manage the process from initiation to resolution.</li>
<li>Handle escalated incidents and ensure timely resolution.</li>
<li>Collect and analyze customer feedback related to service quality.</li>
<li>Oversee product exchange and return processes.</li>
<li>Partner with leadership on customer service initiatives.</li>
<li>Perform other duties as assigned.</li>
</ul>
Required Skills:
<ul>
<li>Proven leadership and team management capabilities.</li>
<li>Excellent communication skills, both verbal and written.</li>
<li>In-depth understanding of customer service principles and practices.</li>
</ul>
Pay and Benefits
The pay range for this position is $16.00 - $16.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Riverside,CA.
Application Deadline
This position is anticipated to close on Aug 28, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email <a href="mailto:astoncarteraccommodation@astoncarter.com" target="_blank">astoncarteraccommodation@astoncarter.com</a> for other accommodation options.

Customer Service Supervisor

<h3>Job Description</h3>
Job Description
Build your career with RJ Schinner, a growing, family-owned wholesale redistributor with over 70 years of success. We have 20 distribution centers throughout the US, 600+ employees, and provide disposable paper, cleaning, and food service packaging products to distributors in 48 states. 
Headquartered in Menomonee Falls, WI, RJ Schinner is a well-established company started in 1951. RJ Schinner currently ranks as the 46th most successful private company on Deloitte’s 2024 Wisconsin 75 and has also been recognized through BizTimes’ Future 50 Program as one of the fastest growing privately-owned companies in southeastern Wisconsin.
Customer Service Representative I Summary
Full-time | Monday-Thursday 8:30 am -5:00 pm. Friday 8:00 am -4:30 pm | Onsite
The Customer Service Rep ensures customer satisfaction by answering product and delivery questions and suggesting information about other products. Processes orders, prepares correspondence, tracks customer orders, and works to resolve any delivery issues.
Customer Service Representative I Benefits
<ul>
<li>Competitive base pay, Tier-based annual increase structure and year-end bonus opportunity</li>
<li>Medical, Dental and Vision insurance, Employer paid life and short-term disability insurance</li>
<li>Two weeks’ paid time off your first year, paid holidays and paid leave program</li>
<li>Internal advancement opportunity</li>
<li>Up-to-date technology and operations equipment</li>
<li>New-hire and on-going training opportunities</li>
<li>Regular Employee Appreciation events </li>
<li>Employee pricing program on RJ Schinner sold products</li>
<li>½ off RJ Schinner Apparel, and much more!</li>
</ul>
Customer Service Representative Qualifications
<ul>
<li>1-3 years of effective customer support experience</li>
<li>Strong phone skills</li>
<li>Dynamic active listening skills</li>
<li>Impassioned customer satisfaction focus</li>
<li>Solid ability to effectively adapt and respond to different types of situations</li>
<li>Proven ability to prioritize and manage time efficiently</li>
</ul>
Customer Service Representative I Duties
<ul>
<li>Builds sustainable relationships of trust through open and interactive communication</li>
<li>Meets call handling and order entry quotas</li>
<li>Handles complaints, provide appropriate solutions and alternatives </li>
<li>Keeps records and track the pricing for customers a</li>
<li>Reviews Deduction Lists, Credit Report, and Pricing Over-Ride Report</li>
<li>Communicates with Warehouse Managers on late, large and/or add on of orders</li>
<li>Works closely with other Customer Service Reps to encourage a teamwork environment</li>
<li>Expedites Reports (back orders/open orders)</li>
<li>Tracks status of products and stock requests with Purchasing team</li>
</ul>
Preferred Qualifications
<ul>
<li>Customer support experience in a wholesale redistribution environment</li>
<li>Familiarity with Eclipse (AS400)/Solar (Window based) system </li>
</ul>
Location: On-site | 223 Wilmington West Chester Pike | Chadds Ford, PA | 19317 | <a href="http://www.rjschinner.com" target="_blank">www.rjschinner.com</a>
R.J. Schinner Co., Inc. is proud to be an Equal Opportunity Employer. We hire and promote for all positions without regard to race, religion, color, national origin, gender, sexual orientation, gender identity and/or expression, disability, or veteran status. All terms and conditions of employment are administered on the basis of equality.
#IND1

<h3>Job Description</h3>
Job DescriptionCUSTOMER SERVICE REPRESENTATIVE Automation Personnel Services is looking for a hard-working Customer Service Representative for a company based in Farmers Branch, Tx. In this role, you will primarily be responsible for the requisition and delivery of materials to vendors and managing inventory in a fast-paced, warehouse setting.Pay Rate $23.00 hourSchedule and Hours Monday through Friday, 7 00 am to 4 00 pm.Monday through Friday, 8 00 am to 5 00 pm.Customer Service Representative Duties and Responsibilities:
<ul>
<li>Answer phone calls from customers and assist with questions</li>
<li>Must have data entry experience</li>
<li>Maintains customer accounts according to specific guidelines and procedures</li>
<li>Assist Customers that come into the office</li>
<li>Communicates well with the public by telephone, or email and performs other general clerical services</li>
<li>Identify and assess customers’ needs to achieve satisfaction</li>
<li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li>
<li>Provide accurate, valid and complete information by using the right methods/tools provided</li>
<li>Follow communications procedures, guidelines and policies</li>
<li>Determining the quickest, most effective way to answer a client’s or customers’ questions</li>
</ul>
Customer Service Representative Qualifications and Requirements:
<ul>
<li>Strong typing and documentation skills</li>
<li>Strong phone contact handling skills and active listening</li>
<li>Customer Service Experience is preferred</li>
<li>Drug Screen and Background checks are required</li>
<li>Excellent customer service and communications skills</li>
<li>Must be detail-oriented with good organizational skills</li>
<li>Familiarity with CRM systems and practices</li>
<li>Customer orientation and ability to adapt/respond to different types of characters</li>
<li>Excellent communication and presentation skills</li>
<li>Ability to multi-task, prioritize, and manage time effectively</li>
<li>Analytical and problem-solving skills</li>
<li>Attentiveness and patience</li>
<li>Time management skills</li>
<li>Ability to find the positive in any situation</li>
<li>Interpersonal and customer service skills</li>
</ul>
Job Type Full timeBenefits • Weekly Pay • 401(k) retirement plan • Medical, dental, and vision insurance, short-term disability and life insurance • 5 paid Vacation Days after 1 year of continuous service (paid as a service bonus) • 6 paid Holidays after 1500 continuous hours of service within a calendar yearInterested in this job? Click Apply Now, email your resume to <a href="mailto:APSDallasMetro@apstemps.com" target="_blank">APSDallasMetro@apstemps.com</a>, or call us at 469.240.7433 to learn more. You can also apply in person at our office located at:Automation Personnel Services Carrollton Branch2760 E Trinity Mills Rd suite 127Carrollton, TX 75006Bonus Opportunity! We are also offering a $50.00 referral bonus. Both employee and referral must stay on assignment for 30 days to receive the payout.About Automation Personnel ServicesAutomation Personnel Services is an award-winning staffing agency with more than 30 years of experience in manufacturing and light-industrial staffing. Automation Personnel Services ins the winner of the ClearlyRated® Best of Staffing Talent Award from 2019 – 2014, and the ClearlyRated® Best of Staffing Client Award from 2016 – 2024. Automation Personnel Services is also the recipient of the Safety Standard of Excellence Award by the American Staffing Association and was named one of the Best Staffing Companies to Work for 2022 by CIO Views Magazine.Our goal is finding you the right job!Equal Opportunity EmployerAPSDallasMetro

Customer Service Rep

<h3>Job Description</h3>
Job Description
Join Milwaukee Electronics – 70 Years of Innovation &amp; Excellence
COMPANY OVERVIEW
Milwaukee Electronics is a leading provider of innovative manufacturing solutions, combining decades of experience with cutting-edge technology to deliver superior results. Our mission is to empower businesses with tailored solutions, enabling growth and success in an ever-evolving market. With a strong emphasis on collaboration, quality, and customer satisfaction, we are committed to driving innovation and shaping the future of manufacturing.
As a Customer Service Representative at Milwaukee Electronics, you’ll be at the heart of our customer experience, serving as the key connection between our clients and internal teams. You'll ensure smooth communication, manage critical account details, and help drive customer satisfaction in a fast-paced, innovative manufacturing environment.
If you're energized by solving problems, love building strong relationships, and want to grow your career in the electronics industry, we’d love to hear from you!
KEY RESPONSIBILITIES include the following. Other duties may be assigned.
<ul>
<li>Serve as the primary point of contact for customers via phone, email, and in person.</li>
<li>Provide accurate and timely updates on:
<ul>
<li>Purchase orders and scheduling</li>
<li>Returns and credit processing</li>
<li>Forecast maintenance</li>
<li>Quotations and pricing</li>
<li>New product development initiatives</li>
<li>Customer account and order records</li>
</ul>
</li>
<li>Review customer orders and requests for accuracy and resolve discrepancies.</li>
<li>Proactively communicate delays or issues (such as delivery, quality, or pricing) and offer solutions when possible.</li>
<li>Advocate for the customer internally, ensuring their needs and concerns are effectively communicated across all relevant teams.</li>
<li>Track and follow up on customer complaints and returns to ensure timely resolution and corrective action.</li>
<li>Lead internal team discussions related to new product development and customer growth strategies.</li>
<li>Partner with Program Managers to strengthen customer relationships and identify opportunities for expansion.</li>
<li>Participate in Continuous Improvement and Lean initiatives, supporting process efficiencies and operational excellence.</li>
<li>Leverage intermediate–advanced Excel skills to analyze customer order data, reconcile ERP exports, and build reports/dashboards (pivot tables, lookups, multi-criteria formulas, charts) that provide visibility into delivery performance, pricing, and account status.</li>
</ul>
QUALIFICATIONS 
<ul>
<li>Minimum 3 years of customer service experience, preferably in a manufacturing or electronics industry environment.</li>
<li>Proven experience managing customer accounts, including quoting, negotiations, and resolving delivery or quality issues.</li>
<li>Familiarity with ERP/MRP systems; Epicor experience a plus.</li>
<li>Strong problem-solving, data entry, and prioritization skills.</li>
<li>Proficiency in Microsoft Excel at an intermediate–advanced level (pivot tables, lookups, SUMIFS/COUNTIFS, conditional formatting; Power Query or macros a plus).</li>
<li>
Proficiency in other Microsoft Office applications (Word, Outlook).
</li>
<li>Excellent written and verbal communication skills.</li>
<li>Ability to work collaboratively in a fast-paced, team-driven environment.</li>
<li>Positive, adaptable, and open to continuous improvement and change.</li>
<li>Understanding of vendor management practices is preferred.</li>
<li>Must be able to read, write, and comprehend English fluently.</li>
</ul>
WORK ENVIRONMENT &amp; PHYSICAL DEMANDS
<ul>
<li>The role is based in both office and manufacturing settings.</li>
<li>May involve extended periods of sitting or standing.</li>
<li>Must be able to navigate the production floor as needed.</li>
<li>Use of Personal Protective Equipment (PPE) may be required in designated manufacturing areas.</li>
</ul>
MILWAUKEE ELECTRONICS IS AN EQUAL OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or age. If you are an individual with a disability and need a reasonable accommodation in the application or hiring process, please contact Human Resources at 414-228-5000 or <a href="mailto:hr@milwaukeeelectronics.com" target="_blank">hr@milwaukeeelectronics.com</a>.
For more information about our commitment to equal employment opportunity, please see this government poster: Know Your Rights: Workplace Discrimination is Illegal | U.S. Equal Employment Opportunity Commission (eeoc.gov). 
Because this job has access to controlled technology, we must comply with ITAR. Any job offers will be contingent on verification that the candidate is a U.S. person (i.e., U.S. citizen, U.S. nationals, lawful permanent resident, or individual granted asylum/refugee status in the U.S.) or can otherwise satisfy ITAR compliance requirements. If applicable, if an individual is not a U.S. person, our policy is to not take the extra step of seeking approval from the federal government for that person to work in this position.
Upon hire, the successful candidate must present acceptable proof of identity and current authorization to work in the U.S., as required on Form I-9. We do not provide sponsorship support for employment-based visas such as H-1B.

<h3>Job Description</h3>
Job Description
We are seeking a Customer Service Representative (CSR) for a temp-to-hire (T2H) full-time onsite role with a starting pay rate of $16.5/hour. This opportunity is perfect for candidates with strong customer service skills, excellent technical understanding, and the ability to thrive in a fast-paced, high-volume environment.
 
Responsibilities:
 
Handle customer inquiries with professionalism and provide effective solutions.
Work efficiently in a high-pressure environment, meeting service level thresholds.
Provide information about products and services while exceeding customer expectations.
Maintain confidentiality, particularly with billing and credit card information.
Diffuse difficult customer situations and deliver exceptional service at all times.
Organize and prioritize workload while multitasking effectively.
Demonstrate proficiency in grammar and spelling in all customer interactions.
Perform technical tasks, such as saving files to shared folders, attaching them to emails, and organizing files using a shared file server.
Skills/Experience:
 
Technical proficiency is a must; candidates should understand terms like “save to desktop,” “open a new tab,” and “file explorer.”
Ability to search for files, attach them to emails, and create new folders for file organization is essential.
Typing speed and accuracy required.
Details:
 
Work Hours: Monday-Friday, 8:00 am-5:00 pm onsite. After 90 days, candidates will join a rotating late-day schedule (Tuesdays or Thursdays, 10:00 am-7:00 pm).
Location: Onsite.
Start Date: Up to 2 weeks after selection due to onboarding processes.
Duration: Temp-to-hire.
Compensation: $16/hour.
If you are a highly organized individual with strong computer skills and a commitment to top-tier customer service, apply today! This entry into a dynamic team environment will help you build your career while making a meaningful impact on our customers.
 
 
----Customer Service Representative ("CSR") is responsible for providing quality customer service, dealing with a variety of customer inquiries, identifying problems and providing solutions while communicating clearly and effectively. The right candidate must be able to deliver a high level of service under pressure, and handle difficult situations with professionalism, according to the policies of the company. This position calls for a team player who can also work independently with minimal supervision., · Working efficiently in a fast -paced, high-volume environment · Answering a high volume of inquiries and meeting designated service level thresholds determined by the Company · Providing information about our products and services, while demonstrating our commitment to Customer Service · Maintaining a high level of confidentiality in regards to customer billing and credit card information · Diffusing difficult customer situations · Organizing and prioritizing workload · Interacting positively with co-workers · Providing excellent customer service that exceeds. customers' expectations · Multi-tasking quickly acquiring extensive product knowledge · Other duties as assigned by management · Good attendance is mandatory&nbsp;· Demonstrate excellent spelling and grammar skills. Apply today! ----
• Proficiency in using computer systems, including knowledge of basic technical terms such as 'save to desktop' and 'file explorer.' • Strong typing skills with an emphasis on speed and accuracy. • Familiarity with Microsoft Word, Excel, and Outlook. • Prior customer service experience, preferably in high-volume environments. • Ability to multitask and manage workload effectively. • Exceptional verbal and written communication skills, including proper grammar and spelling. • Proven ability to handle sensitive information with discretion. • Reliable attendance and punctuality.

<h3>Job Description</h3>
Job Description
 
POSITION SUMMARY
The Customer Service Representative is responsible for managing customer accounts and serving as the 
primary point of contact for inquiries, orders, and issue resolution. This role handles the full order cycle 
from receipt to delivery, ensuring accuracy in data entry, compliance with export procedures, and timely 
communication with customers, freight forwarders, and internal teams. The position requires strong
organizational skills, attention to detail, and the ability to work in a fast-paced environment while 
maintaining a high level of professionalism and customer satisfaction.

ESSENTIAL RESPONSIBILITIES
<ul>
<li>Set-up new customers and maintain customer account information in the system.</li>
<li>Serve as the point of contact for customer questions including product availability, pricing, shipment status, and respond to customer issues and/or complaints. </li>
<li>Transfer order information from customer purchase order, phone call, emails, faxes or portals into our system for order processing.</li>
<li>Input orders regarding inventory availability, correct pricing, customer information and requirements. </li>
<li>Communicate professionally with customers and their corresponding account managers and agents/distributors.</li>
<li>Collaborate internally with various departments to resolve any issues associated with processing an order and to ensure customer requirements, as well as Company standards, are met.</li>
<li>Performs other duties assigned by manager.</li>
</ul>
WORK EXPERIENCE
<ul>
<li>A minimum of two years customer service/order processing experience; international customer service experience preferred; chemical or rubber/plastics manufacturing experience a plus.</li>
<li>Ability to answer product and service questions professionally.</li>
<li>Order fulfillment from initial receipt to delivery of product.</li>
<li>Ability to resolve customer complaints.</li>
<li>Familiar with customer and/or transportation portals.</li>
</ul>
QUALIFICATIONS &amp; COMPETENCY REQUIREMENTS
<ul>
<li>High School Diploma or GED</li>
<li>Exceptional attention to detail and commitment to accuracy, ensuring high-quality results in every task.</li>
<li>Must be able to multi-task, prioritize and manage time effectively. </li>
<li>Strong organizational skills.</li>
<li>Excellent communication skills.</li>
<li>Ability to work independently and with others. </li>
<li>Must be able to follow communication procedures, guidelines and policies.</li>
<li>Excellent problem-solving skills. </li>
<li>Ability to work in a fast-paced environment. </li>
<li>Excellent computer skills (Microsoft Outlook 2010 proficient).</li>
<li>Strong typing and grammatical skills.</li>
<li>10-key calculator skills.</li>
<li>Strong math skills.</li>
</ul>
The above statements are intended to describe the general nature and level of work required by the position. They are not to be construed as an all-inclusive list of responsibilities, duties, and skills required. All employees holding this position may be required to perform responsibilities outside of those listed from time-to-time based on business circumstances.

<h3>Job Description</h3>
Customer Service Representative
Onsite in Anaheim, CA 92806
W2 Contract 6+ months
M-F 8am-5pm
Start ASAP
$21/hr -Weekly Pay and Benefits!
 
Our leading Electrical and Electronics Manufacturing client is growing and hiring a Customer Service Rep to join their smart, diligent and collaborative team.
 
As a Customer Service Representative, you will play a key role in interacting with both new and existing customers. You will leverage your in-depth knowledge of the product lines to deliver accurate, timely information and solutions. With a customer-ﬁrst mindset, you'll provide support across up to three communication channels—voice, chat, and email— while maintaining an empathetic approach. Your keen attention to detail will ensure customer concerns and inquiries are thoroughly documented and shared with management, helping to represent the voice of the customer and drive improvements within the organization.
 
Job Duties:
· Handle inbound customer inquiries via live chat and email, addressing product education, troubleshooting, and warranty or return-related questions.
· Assess customer needs by asking insightful questions, ensuring satisfaction through active listening and tailored solutions.
· Build strong rapport with customers, fostering positive experiences and brand loyalty.
· Collaborate with peers and consult knowledge articles to resolve inquiries accurately when answers are unclear
· Develop in-depth knowledge of the product line to provide informed and effective support.
· Ensure clarity by thoroughly understanding company policies and communicating them clearly to customers.
 
Requirements:
· Interfaced directly with customers, effectively deescalating challenging situations.
· Demonstrated strong leadership through empathetic communication and support.
· Skilled in managing and prioritizing multiple customer cases simultaneously.
· Proﬁcient in using various platforms to resolve customer inquiries efficiently.
· Excellent written and verbal communication skills.
· Proven experience troubleshooting complex issues and guiding customers to resolution.
· Accurately documented customer interactions within case records for future reference.
· Fluent in English with proﬁciency in email and chat communication.
· Strong proﬁciency in Microsoft Office Suite.
· Capable of typing at approximately 40 words per minute.

<h3>Job Description</h3>
Job Description WHY WORK FOR SUMMERS? Summers Plumbing Heating &amp; Cooling is a continually growing company with tons of opportunity for personal and professional growth! Our team is close-knit and we strive to promote excellence as we interact with our customers. Come grow with us! We are also honored to have made the Best Places to Work in Indiana list this year! $$ COMPETITIVE BASE PAY WITH OPPORTUNITIES FOR GROWTH!! $$ 
SEARCHING FOR A CUSTOMER SERVICE REPRESENTATIVE WITH AT LEAST 3 YEARS OF CALL CENTER EXPERIENCE &amp; SALES BACKGROUND!
 The Customer Service Representative is responsible for:
<ul>
<li>Assisting in taking all incoming client calls, recognizing that this is where the client will form their first impression of the company. Good communication with the client is essential! </li>
<li>Consistently in-bounding and out-bounding calls. This will include some happy checks with customers and some inside sales. </li>
<li>Make sure that taking care of the clients takes higher priority than any other task and that the clients are enthusiastic about how they are treated. Have a courteous and pleasant demeanor whether on a phone call or not. Know that courteousness affects other team members' spirit. </li>
<li>Making sure that the phone is answered before the third ring and that the approved company greeting is used each time. </li>
<li>Making absolutely sure that a client is notified ahead of time if the technician is not going to arrive at their home in the scheduled time window and re-scheduling the time to the client's</li>
<li>Assisting is sales of Safety Comfort Agreements. Extra scheduled service appointments should be booked to make up for any shortfall of repair calls. Performing the budgeted number of service and repair calls each day is critical, because residential replacement leads are coming from those calls. </li>
<li>Attending regular CSR training </li>
<li>Attending regular staff meetings</li>
<li>Other duties as assigned. </li>
</ul>
The CSR Will:
<ul>
<li>Be attentive to detail</li>
<li>Have excellent interpersonal communication skills!</li>
<li>Take responsibility for work</li>
<li>Solve problems quickly and creatively</li>
<li>Collaborate with the team on a regular basis</li>
<li>Assist in decision making and be regularly required to make decisions for scheduling/dispatching</li>
<li>Take initiative</li>
<li>Maintain regular attendance</li>
<li>Be professional in appearance</li>
<li>Have a positive and team oriented attitude</li>
<li>Abide by all company policies and procedures</li>
</ul>
OUR BENEFITS:
<ul>
<li>Employee Stock Ownership Plan - YOU OWN STOCK IN SUMMERS!</li>
<li>Paid holidays</li>
<li>Paid Time Off</li>
<li>Medical Insurance (FREE OPTION!)</li>
<li>Vision Insurance</li>
<li>Dental Insurance</li>
<li>FREE Long Term Disability Plans</li>
<li>FREE Life Insurance</li>
<li>Additional Life Insurance Options</li>
<li>Short Term Disability</li>
<li>Legal Insurance</li>
<li>Pet Insurance</li>
<li>Home/Auto Insurance</li>
<li>Critical Illness Insurance</li>
<li>Accident Insurance</li>
<li>401(k) With Company Match!</li>
<li>Company Outings</li>
<li>Annual Colts Game Outing</li>
<li>Holiday Parties</li>
<li>Company Truck &amp; Gas Card</li>
<li>Company Cell Phone (field employees)</li>
<li>Paid Ongoing Training</li>
<li>&amp; Much MORE!!!</li>
</ul>
APPLICANT MUST BE AVAILABLE TO WORK ANY SHIFT FROM START TIME 7AM TO END TIME 6PM.

<h3>Job Description</h3>
MedXpress, a proud member of the MSA family, currently seeks a Full-Time Customer Service Representative (CSR) for our Home Medical Equipment location in Lexington, SC.
 
This position is responsible for receiving written and verbal communication from referral sources and customers, including order taking and obtaining accurate billing information, as well as over-the-counter sales; inventory control and establishing and maintaining records with complete customer information. Other responsibilities include:
 
<ul>
<li>Schedules customer set-up and delivery times.</li>
<li>Completes insurance verifications.</li>
<li>Contacts referral sources to obtain required information.</li>
<li>Maintains log of referrals.</li>
</ul>
 
Job Requirements
<ul>
<li>High school diploma or General Education Degree (GED) required.</li>
<li>Previous medical office experience preferred.</li>
<li>Valid driver’s license and company required auto-liability insurance.</li>
</ul>
 
MSA offers competitive pay and excellent benefits:
<ul>
<li>Generous paid time off</li>
<li>Medical/Prescription, Dental &amp; Vision Insurance and other benefits (STD, LTD, Accident &amp; Sickness, additional life insurance, etc.)</li>
<li>Company paid employee life insurance</li>
<li>401(k) retirement with a generous company match</li>
<li>Opportunities for advancement</li>
<li>Many other great benefits</li>
</ul>
 
MSA is an Equal Opportunity Employer
 
Visit us at <a href="http://www.MSAhealthcare.com" target="_blank">www.MSAhealthcare.com</a>

544,267 Customer-Service Jobs