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job_organization_name

city

state

<h3>Job Description</h3>
Job Description
About Us
Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, and Georgia. Ennoble Care's clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, "To Care is an Honor." Join Ennoble Care today!
Job Description: 
Ennoble Care is looking for a Full-time, Customer Support Associate that will work out of our Voorhees, NJ office. This position is responsible for ensuring Ennoble Care is providing high quality care services. They work with clinicians, staff and patients to reach healthcare goals and keep the lines of communication open. As a Customer Service Associate, you should be compassionate, experienced, and highly organized. In this role, you will ensure that our patients immediate needs are taken care of. 
Key Responsibilities:
<ul>
<li>Frequent contact with patients to provide support, and manage compliance with the care management programs to increase positive outcomes</li>
<li>Document all client communications (verbal or written) accurately</li>
<li>Communication from Primary Care Clinician or designee regarding patient emergent needs and/or life-threatening episodes and to ensure comprehensive care plans are complete and accurate</li>
<li>Demonstrate ability to work with various cross-organizational areas to meet the needs of Ennoble Care's patients, their family members, and partner facilities</li>
<li>Become skilled at using technology including secure email, telephone system, electronic medical records, etc.</li>
<li>Adherence to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications</li>
<li>Excellent customer service skills demonstrated by positive feedback from customers and patients</li>
<li>Contribute as a positive member of the department by supporting all members of the team in a productive and constructive manner </li>
</ul>
Qualifications: 
<ul>
<li>Must be comfortable with speaking on the phone for large amounts of the day </li>
<li>Must be compassionate and empathetic towards our patients, always demonstrating exceptional customer service</li>
<li>Ability to take accurate notes to document each task in a timely manner</li>
<li>Ability to multitask between different patients and workstreams while remaining organized and efficient with time</li>
<li>Ability to thrive in a fast-paced environment</li>
<li>Must be proficient in using a computer, including Outlook and other Microsoft Office programs</li>
<li>Candidate must be able to pass a drug screen, background check, have a positive attitude, adapt positively to change, be a team player, and be willing to learn new skills on a continuous basis. </li>
<li>Nice to have: Knowledge of basic healthcare terms, conditions, roles, and basic care principles is helpful </li>
</ul>
Full-time employees qualify for the following benefits:
<ul>
<li>Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity. </li>
<li>Paid Time Off</li>
<li>Paid Office Holidays </li>
</ul>
All employees qualify for these benefits:
<ul>
<li>Paid Sick Time</li>
<li>401(k) with up to 3% company match</li>
<li>Referral Program</li>
<li>Payactiv: pay-on-demand. Cash out earned money when and where you need it!</li>
</ul>
Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

Medical Call Center Representative

<h3>Job Description</h3>
Job Description
Company: South Florida's Dedicated and Knowledgeable Window and Roofing installation Experts selling and installing Top Quality Windows, Doors and Roofing.
Position: Call Center Representative Bilingual - work with homeowners and schedule appointments for windows and roofing. A career position for a hungry outgoing telephone professional. Responsibilities: • Develop relationships with homeowners • Qualify leads and schedule appointments for window and roofing Required Skills: • Exceptional client and database management skills-ability to develop and schedule appointments and manage lead database • Amazing Phone Skills • Strong business development, lead generation, relationship building track record
 Experience: • Minimum 3-5 years of outbound-telephone experience • A proven track record in an outbound, lead generation environment a must • Excellent verbal and written communication skills Offers: • Competitive Compensation Salary, Commission, and Bonus • Training • Career Growth To Apply: All applicants must submit an updated resume along with active contact phone number. Qualified applicants will be contacted for a phone interview.
Company DescriptionSouth Florida's Dedicated and Knowledgeable Window and Roofing installation Experts selling and installing Top Quality Windows, Doors and Roofing. 
<h3>Company Description</h3>
South Florida's Dedicated and Knowledgeable Window and Roofing installation Experts selling and installing Top Quality Windows, Doors and Roofing.

Call Center Representative Bilingual

<h3>Job Description</h3>
Job Description
Who We Are:
SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting-edge technology, innovative cost-saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.
We pride ourselves on our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:
<ul>
<li>Integrity: Do the right thing. Especially when it's hard.</li>
<li>Courage: Embrace the challenge.</li>
<li>Together: Build bridges and lift up your colleagues. </li>
</ul>
Job Summary:
At SmithRx, we recognize that exceptional customer support is essential for both member satisfaction and product success. In healthcare, this is especially crucial, as it directly impacts patient access to care. We're seeking dedicated individuals to join our call center team, providing top-tier service to our members.
Ideal candidates possess strong communication, follow-through, and data entry skills, thriving in a fast-paced environment. A genuine, compassionate approach to member interactions is key.
We are currently hiring for the following shifts within our call center operations:
7:30am MT to 4pm MT M, T, TH, F, S (Sunday and Wednesday off)
8am MT to 4:30pm MT M, T, TH, F, S (Sunday and Wednesday off)
10:30am MT to 7pm MT. M, T, W, TH, F (Saturday and Sunday Off)
While we are actively interviewing for these positions, specific shift availability may change. We cannot guarantee a particular shift will remain available at the time of your interview or offer.
This position requires a 60-day onsite training and nesting period at our Lehi office, which is crucial for success in the role. The initial 3-week training class runs from 7:00 am to 3:30 pm Mountain Time and requires 100% attendance. Following training, you'll transition to your assigned shift hours. The work schedule is held Monday - Friday with rotating weekend and holiday shifts.
If you're passionate about delivering exceptional service and making a difference in healthcare, we encourage you to apply! 
What will you do:
<ul>
<li>Answer inbound calls and make outbound phone calls to and from members, physicians, and pharmacies while delivering a world-class member experience.</li>
<li>Follow-up, resolve, and document issues related to the member interaction. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed.</li>
<li>Educate members about their pharmacy benefits.</li>
<li>Deliver a one-call resolution to our members by becoming an expert in the Pharmacy Benefits Management industry.</li>
<li>Demonstrate a patient-centric mindset and a high sense of urgency to solve member requests.</li>
<li>Work with highly sensitive information while maintaining Personal Protected Information (PPI) and Health Insurance Portability &amp; Accountability Act (HIPAA). </li>
</ul>
What will you bring to SmithRx:
<ul>
<li>2+ years of experience working in a call center environment required</li>
<li>Must be located local to our Lehi, Utah office as this role requires working onsite. Hybrid/work-from-home rotation is available based on performance.</li>
<li>Proficiency in Windows, MS Office, G-Suite required</li>
<li>HS Diploma, GED, or equivalent</li>
<li>Active listening, and conversational speaking skills, with a high degree of empathy</li>
<li>Ability to multitask</li>
<li>Excellent verbal and written communication skills</li>
<li>Passion for helping people</li>
<li>Prior experience with Salesforce Service Cloud, Talkdesk, or other CRM tools is preferred</li>
<li>Prior experience with benefits, employer benefits, insurance, prescriptions, medical billing, or experience at a pharmacy is preferred</li>
<li>Prior experience resolving complex issues within a call center environment is preferred </li>
</ul>
What SmithRx Offers You:
<ul>
<li>Competitive pay: $21.00 per hour</li>
<li>Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&amp;D Insurance</li>
<li>3 Weeks Paid Time Off</li>
<li>12 Paid Holidays</li>
<li>Paid Parental Leave Benefits</li>
<li>Flexible Spending Benefits </li>
<li>401(k) Retirement Savings Program </li>
<li>Short-term and long-term disability</li>
<li>Wellness Benefits</li>
<li>Commuter Benefits </li>
<li>Employee Assistance Program (EAP)</li>
<li>Well-stocked kitchen in office locations</li>
<li>Professional development and training opportunities</li>
</ul>

Inbound Call Center Representative

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>401(k)</li>
<li>Competitive salary</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
</ul>
 Benefits/Perks 
<ul>
<li>Competitive Compensation</li>
<li>Paid Time Off</li>
<li>Career Growth Opportunities</li>
</ul>
Job Summary We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, coordinate transportation and manage inventory. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure. Responsibilities 
<ul>
<li>Make inbound and outbound calls to clients, vendors, and transportation partners</li>
<li>Coordinate transportation schedules and dispatch drivers in a timely and efficient manner</li>
<li>Track and manage inventory to ensure accuracy and availability</li>
<li>Communicate effectively with internal teams and external partners to resolve issues quickly</li>
<li>Maintain detailed and accurate records of orders, calls, and inventory levels</li>
<li>Support daily operations and assist with logistics-related administrative tasks as needed</li>
<li>Use best practices in customer service techniques to develop rapport and build relationships with vendors and transportation partners</li>
<li>Document all customer interactions</li>
<li>Attend trainings to maintain up-to-date skills and knowledge</li>
</ul>
Qualifications 
<ul>
<li>High school diploma/GED</li>
<li>Previous experience as a Call Center Representative or in a similar role is preferred</li>
<li>Excellent phone and verbal communication skills</li>
<li>Understanding of active listening techniques</li>
<li>Familiarity with Customer Relationship Management (CRM) programs</li>
<li>Ability to work well under pressure</li>
<li>Highly organized with the ability to prioritize projects and manage time effectively</li>
</ul>

Call Center Representative

<h3>Job Description</h3>
Job Description
Do you have call center experience and love turning tough calls into real results? If you're motivated by performance and ready to own your impact, we want to hear from you.
 
Collections Agent
Winterville, NC | Onsite
 
MINIMUM QUALIFICATIONS
 • 2+ years of recent experience in a high-volume call center (Candidates who do not have this experience will not qualify for this role)
• High school diploma or equivalent
• Proven ability to meet KPIs in a production-based environment
• Strong verbal communication, conflict resolution, and time management skills
 
COMPENSATION &amp; SCHEDULE
• $15.00/hour
• Mandatory overtime required — schedule flexibility is essential
• Core Hours: Monday–Sunday, 8:00 AM–9:00 PM
• End-of-Month Shifts: Full-day coverage (7:00 AM–8:00 PM or 8:00 AM–9:00 PM with two 1-hour breaks)
• Sunday Shifts: Required 1–2 times quarterly; additional Sundays may be needed for month-end
• Holiday Coverage: Most holidays open to temporary staff and volunteers
**Anything over 40hrs/week will be considered Overtime and will be paid at time-and-a-half!**
 
KEY RESPONSIBILITIES
• Execute high-volume outbound calls using company-approved scripts and compliance guidelines
• Achieve daily, weekly, and monthly collection metrics and performance benchmarks
• Negotiate realistic payment solutions with empathy and professionalism
• Document all communications and account actions accurately in system platforms
• Identify and escalate customer issues as appropriate
 
CORE TOOLS &amp; SYSTEMS
• Microsoft Excel, Word, Outlook
• Collection-specific CRMs and proprietary systems
 
PREFERRED SKILLS
• Bilingual (English/Spanish) fluency
• Familiarity with FDCPA and call center compliance standards
• Exposure to financial services or healthcare collections
 
PRE-EMPLOYMENT
• Drug screen and background check required
 
 
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: <a href="https://www.cornerstonestaffing.com/privacy" target="_blank">https://www.cornerstonestaffing.com/privacy</a>
 
#SOUTHLAKE123
Company DescriptionCornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith. CornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity! 
<h3>Company Description</h3>
CornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.\r\n\r\nCornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity!

<h3>Job Description</h3>
Job Description
BCforward is currently seeking a highly motivated Call Center Representative for an opportunity in Austin TX 78727.
Job Title: Call Center Representative
Location: Austin TX 78727 
Duration: 6 Months Contract (with possible extension)
Responsibilities:
Offering Description: Health
Process Description: Provider Network
Skills Description: Must have minimum 6 months of recent high volume inbound contact center experience.
Would be nice to have skills: 
Microsoft Office experience
Effective at multi-tasking
Roles and responsibilities: 
Must be available for any 8-hour shift from 7 am to 7 pm.
We are unable to accommodate schedule change requests during the first 90 days.
· This role provides unbiased assistance to Medicaid providers and clients with questions regarding eligibility, medical claims status, and other program questions. Assists with problem resolution, as needed.
· Responds to phone inquiries in a prompt, courteous and concise manner.
· Documents are all encounters in clear and concise online logs.
· Transfers callers to other Call Center units as needed.
· Meets individual performance standards.
· Performs other duties as may be assigned by management.
· Attains and maintains strict required attendance and performance metrics.
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally
Company DescriptionAbout BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer. 
<h3>Company Description</h3>
About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.

<h3>Job Description</h3>
Job Description
Full-Time Call Center Representative Location: Bedford Park, IL
Telassist is seeking dedicated and detail-oriented Full-Time Call Center Representatives to join our rapidly growing team. In this vital role, you'll provide friendly, professional, and comprehensive support to our diverse client base, which spans medical offices, apartment complexes, and various professional services. This is an in-office position.
We pride ourselves on our supportive, compassionate, and collaborative environment, where teamwork and exceeding client expectations are paramount. If you possess excellent communication skills and computer literacy, we encourage you to apply.
Key Responsibilities:
<ul>
<li>Professionally manage a high volume of incoming calls, greeting callers with a polite and pleasant demeanor.</li>
<li>Accurately gather and relay essential information, ensuring all message details are thorough and precise.</li>
<li>Verify and meticulously enter information into our system, providing clients with confidence that their issues will be effectively communicated.</li>
</ul>
Qualifications:
<ul>
<li>A welcoming voice and an upbeat, professional tone.</li>
<li>Strong command of the English language, including excellent spelling and grammar.</li>
<li>Proficiency in a Windows-based computer environment.</li>
<li>Ability to type 35 words per minute or more.</li>
<li>Excellent attendance record.</li>
<li>Availability to work one weekend day</li>
</ul>
No prior experience is required; we provide comprehensive training in a positive, team-focused environment designed for your success.
Compensation and Benefits:
<ul>
<li>Compensation: $21 / Hour with Perfect Attendance
<ul>
<li>Perfect Attendance is considered being on time for the start of your shift, leaving and coming back on time from any breaks during your shift, and fully completing your assigned shift. Compensation without perfect attendance is $18 / Hour.</li>
</ul>
</li>
<li>Full-time employees are eligible for a robust benefits package including:
<ul>
<li>Employee Stock Ownership</li>
<li>Comprehensive Medical, Dental, and Vision Benefits</li>
<li>Paid Vacation</li>
<li>Traditional 401K with company matching</li>
<li>Free Life Insurance Policy</li>
<li>Legal Assistance</li>
</ul>
</li>
</ul>
Shifts:
<ul>
<li>Full-Time - 40 hours per week, 10-hour shifts</li>
<li>Must be available to work a weekend day (Sat or Sun each week)</li>
<li>Training will last approximately one week. On your second week, you will move to your new set schedule.</li>
</ul>
Telassist is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
 Job Posted by ApplicantPro

<h3>Job Description</h3>
Job Description
Join Malibu Events as a Call Center Representative!
Location: Santa Ana, CA
Salary: $31,000 - $49,000
Are you a people person with exceptional communication skills? Do you thrive in a fast-paced environment where every call is an opportunity to make a positive impact? If so, we have an exciting opportunity for you at Malibu Events!
Job Description:As a Call Center Representative, you will be the voice of Malibu Events, providing outstanding customer service and support to our clients and guests. Whether assisting with inquiries, resolving issues, or promoting upcoming events, you'll play a key role in ensuring a seamless and enjoyable experience for all.
Responsibilities:
<ul>
<li>Handle inbound and outbound calls in a professional and courteous manner.</li>
<li>Assist customers with inquiries, ticket purchases, reservations, and event information.</li>
<li>Provide accurate and timely information regarding event details, pricing, and availability.</li>
<li>Resolve customer issues and concerns promptly and effectively, escalating as needed.</li>
<li>Utilize CRM software to document customer interactions and update records.</li>
<li>Promote upcoming events and special offers to maximize sales opportunities.</li>
<li>Collaborate with team members to achieve individual and team performance targets.</li>
</ul>
Qualifications:
<ul>
<li>High school diploma or equivalent; college degree preferred.</li>
<li>Previous experience in customer service, call center, or hospitality role is a plus.</li>
<li>Excellent communication skills, both verbal and written, with a friendly and engaging demeanor.</li>
<li>Strong problem-solving skills and ability to handle challenging situations with empathy and professionalism.</li>
<li>Proficiency in computer skills, including MS Office and CRM software.</li>
<li>Ability to multitask and work effectively in a fast-paced environment.</li>
<li>Flexibility to work evenings, weekends, and holidays as needed.</li>
</ul>
Benefits:
<ul>
<li>Competitive salary within the range of $31,000 - $49,000, based on experience and performance.</li>
<li>Comprehensive training program to equip you with the skills and knowledge needed to succeed.</li>
<li>Opportunities for career growth and advancement within the company.</li>
<li>Health, dental, and vision insurance plans.</li>
<li>Paid time off and holiday pay.</li>
<li>Employee discounts on Malibu Events merchandise and tickets.</li>
</ul>
Join Us:If you're passionate about delivering exceptional customer service and thrive in a dynamic team environment, we want to hear from you! While not mandatory, a recording introducing yourself and showcasing your communication skills will be highly valued. Send your resume and cover letter to [contact email] and join us in creating memorable experiences at Malibu Events!

<h3>Job Description</h3>
Job DescriptionFull-time Call Center Representative Job Overview
We are seeking enthusiastic and customer-oriented individuals to fill the role of Full-time Call Center Representative. The ideal candidate will be responsible for handling incoming customer calls, addressing inquiries, and processing work order requests efficiently and professionally. This position plays a crucial role in maintaining customer satisfaction and contributing to the overall success of our organization.
Key Responsibilities
<ul>
<li>Answer Phones:
<ul>
<li>Respond to incoming calls promptly and professionally</li>
<li>Greet customers courteously and identify yourself and the company</li>
<li>Listen attentively to customer inquiries and concerns</li>
<li>Maintain a positive and friendly tone throughout all interactions</li>
<li>Handle high call volumes during peak periods</li>
<li>Manage multiple phone lines when necessary</li>
</ul>
</li>
<li>Work Order Requests:
<ul>
<li>Process and create work order requests accurately</li>
<li>Gather all necessary information from customers to complete work orders</li>
<li>Enter data into the company's work order management system</li>
<li>Prioritize and categorize work orders based on urgency and type</li>
<li>Follow up on pending work orders to ensure timely completion</li>
<li>Coordinate with relevant departments to facilitate work order fulfillment</li>
</ul>
</li>
<li>Customer Service:
<ul>
<li>Provide exceptional customer service to all callers</li>
<li>Address and resolve customer complaints and issues</li>
<li>Offer product or service information and answer questions</li>
<li>Escalate complex issues to appropriate supervisors or departments</li>
<li>Maintain customer confidentiality and adhere to data protection policies</li>
</ul>
</li>
<li>Documentation and Reporting:
<ul>
<li>Accurately document all customer interactions and call outcomes</li>
<li>Maintain detailed records of work orders and their status</li>
<li>Prepare daily, weekly, or monthly reports as required</li>
<li>Identify and report recurring customer issues or trends</li>
</ul>
</li>
<li>Continuous Improvement:
<ul>
<li>Stay updated on company products, services, and policies</li>
<li>Participate in training sessions and workshops to enhance skills</li>
<li>Contribute ideas for improving call center processes and customer experience</li>
<li>Adapt to new technologies and systems implemented in the call center</li>
</ul>
</li>
</ul>
Qualifications and Skills
<ul>
<li>High school diploma or equivalent; some college education preferred</li>
<li>Previous experience in a call center or customer service role is advantage</li>
</ul>

<h3>Job Description</h3>
Job DescriptionBenefits/Perks
<ul>
<li>Competitive Compensation</li>
<li>Paid Time Off</li>
<li>Career Growth Opportunities&nbsp;</li>
</ul>
Job SummaryWe are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.&nbsp; Responsibilities&nbsp;
<ul>
<li>Receive inbound calls and place outbound calls&nbsp;</li>
<li>Identify the reason for the customer’s call, collect relevant information, and provide solutions</li>
<li>Refer to premade scripts for a variety of customer service topics</li>
<li>Upsell products and services when appropriate</li>
<li>Use best practices in customer service techniques to develop rapport and build relationships with customers</li>
<li>Document all customer interactions</li>
<li>Attend trainings to maintain up-to-date skills and knowledge</li>
</ul>
Qualifications
<ul>
<li>High school diploma/GED</li>
<li>Previous experience as a Call Center Representative for Plumbing and/or HVAC</li>
<li>Excellent phone and verbal communication skills</li>
<li>Understanding of active listening techniques</li>
<li>Familiarity with Customer Relationship Management (CRM) programs</li>
<li>Ability to work well under pressure</li>
<li>Highly organized with the ability to prioritize projects and manage time effectively</li>
</ul>

9,468 Call Center Representative Jobs