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<h3>Job Description</h3>
Job Description
Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people.
When you join Rumpke, you’ll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more.
This is your opportunity to make a difference for you and your family. Come join our team!
The Customer Service Manager will play a key role in providing daily hands-on leadership for the customer service team. This position has responsibility for customer service functions from the point a prospective customer initiates contact until they no longer subscribe to Rumpke’s service. Develop best practice standards and implement sales, service and technology enhancements. Manage, monitor, provide hands-on leadership for the team and coordinate customer service functions. This position ensures prompt, efficient, quality service by effectively managing the dynamics of customer inquiries. This position is responsible for the overall strategy and direction of the customer service department.
Responsibilities of Position:
<ul>
<li>Provide leadership, strategic development and management oversight to the Rumpke Regional Accounts Group Call Center operation</li>
<li>Monitor customer inquiry (calls, emails, chats) volume and associated metrics; directing available resources as necessary to ensure timely response, quality service while achieving quantitative standards</li>
<li>Utilize the system and available reporting to assist with coordination of adequate staffing; exercise real-time schedule adjustments based on peak volume periods</li>
<li>Individually coach customer service associates to ensure quality servicing of all inquiries; monitor call content for quality and professionalism performing call reviews and associated scoring</li>
<li>Forecast and monitor inquiry volume and company activity, maintain a history of call center performance; disseminate report trends and patterns to gauge impact of company activity and customer relations</li>
<li>Assist with data entry functions for reviewing and updating contracts for sales generated through customer calls</li>
<li>Maintain effective training and development programs, set performance standards and monitor performance goals; evaluate, promote, hire and terminate, discipline, provide personnel counseling, and recommend wages</li>
<li>Minimize customer abandonment, while promoting profitable growth in all lines of business</li>
<li>Complete departmental budgeting, forecasting and cost control</li>
<li>Complete all other duties as assigned</li>
</ul>
Supervisory Responsibility:
<ul>
<li>This position will manage 6-10 employees</li>
<li>This position will not oversee and direct other managers</li>
</ul>
Skills &amp; Abilities Needed for Position:
<ul>
<li>Proven excellent customer service skills; ability to be persuasive with customers keeping “customer satisfaction” as a guiding factor</li>
<li>Ability to motivate staff and deal effectively with performance issues to meet standards</li>
<li>Excellent organizational skills</li>
<li>Strong written and oral communication skills</li>
<li>Decisive judgment and decision-making skills in areas of personnel management</li>
<li>Exceptional interpersonal skills</li>
<li>Ability to successfully coach and develop associates</li>
<li>Microsoft Office Suite (Word, Excel, Power Point, Outlook, Sharepoint, One Note) Soft Pak and AS-400 experience preferred</li>
</ul>
Experience &amp; Knowledge Needed for Position:
<ul>
<li>3+ years of previous supervisory/management experience in a call center</li>
<li>4+ years of previous customer service experience - monitoring calls, 3rd party billing, credits, etc</li>
<li>Broad knowledge and background in customer center management, marketing, sales, service, delivery and work force planning</li>
<li>Waste industry experience preferred</li>
</ul>
Physical Requirements in a Regular Workday:
<ul>
<li>Occasionally lifting/carrying/pushing/pulling a max of 10 lbs</li>
<li>Rarely lifting/carrying/pushing/pulling a max of 20 lbs</li>
<li>Continuously sitting, occasionally standing/walking in an office environment</li>
</ul>
Additional Working Conditions/Aspects:
<ul>
<li>Ability to travel between offices, as required</li>
<li>Ability to work overtime, weekends, and/or holidays</li>
<li>Legally eligible to work in the United States</li>
<li>Valid driver’s license (if applicable)</li>
<li>Must successfully complete pre-employment testing</li>
<li>Must be able to read and speak the English language</li>
</ul>
This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties, and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish an employment contract and is subject to change at the discretion of the company. 
Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke’s policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Customer Service Manager

<h3>Job Description</h3>
Job Description
NOW HIRING!! 
Customer Service Representative 
Location: Vidalia, GA 
Monday through Friday 
8:00AM to 5:00PM
 
Must submit and update resume to <a href="mailto:vidalia@selecsource.com" target="_blank">vidalia@selecsource.com</a> or give us a call at 912-537-6601 to discuss. 
 
Summary/Objective:
This position is responsible for handling customer questions, taking inbound calls, making outbound calls, provide information about Client products and delivery of exceptional levels of customer satisfaction, provide information related to client's warranty as well as assist customers with repairs and replacement parts. 
 
Essential Functions:
 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
· Utilize appropriate telephone etiquette and techniques to respond to customer calls promptly, courteously, and professionally. 
· Handle customer inquiries telephonically, by email, chat and SMS. 
· Respond to customer calls and emails promptly, as required. 
· Document all calls information in SAP, APTOS, Reverse Logix and Gladly according to standard operating procedures 
· Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. 
· Ensure that customer credit card information remains confidential and is safeguarded against unauthorized access. 
· Support of established eCommerce goals and integration of eCommerce into daily operations. 
· Ensure all customer issues are resolved in an appropriate and timely manner within company guidelines. 
· Ensure all orders are processed to meet service expectations. 
· Demonstrates extensive knowledge of all product lines, including materials, colors, and functions. Proactively suggests alternative products when an item is unavailable. 
· Makes effective independent decisions representing day-to-day issues. 
· Ensure compliance with applicable occupational safety and health regulations. 
· Enhances the organization's reputation by demonstrating accountability in fulfilling diverse requests and proactively seeking opportunities to enhance the value of job contributions. 
· Proper use of and understanding computer systems (APTOS, Gladly, SAP, Reverse Logix, Live Chat, UPS/UPS Campus Ship) 
· Work closely with the repair operations department in Georgia to ensure that repairs are completed on a timely basis. 
 
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 
· The weight limit for lifting, pushing, and pulling should not exceed 10 lbs. 
· The duration required for standing and/or sitting is up to 7 hours, with standing as needed. 
 
Position Type and Expected Hours of Work
This is a full-time position, which is a 40-hour work week. Hours of work and days will be one of the following: 8:00am-5:00pm Monday through Friday. Occasional evening and weekend work may be required as job duties demand. 
 
Required Education and Experience:
High School Diploma
 
Preferred:
Education and Experience Previous call center experience recommended. 
Specific knowledge, Skills and Ability Excellent interpersonal, written and verbal communication skills required. 
Ability to ask probing questions, understand concerns and overcome objections. 
Possess a friendly attitude and be able to work in a team environment. 
Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment. 
 
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 
 
#SSLI #SSLIP

Customer Service Reps

<h3>Job Description</h3>
Job DescriptionResponsibilities&nbsp;
<ul>
<li>Identify the reason for the customer’s call, collect relevant information, and provide solutions</li>
<li>Refer to premade scripts for a variety of customer service topics</li>
<li>Use best practices in customer service techniques to develop rapport and build relationships with customers</li>
<li>Document all customer interactions</li>
<li>Meet personal and team quotas</li>
<li>Attend trainings to maintain up-to-date skills and knowledge</li>
</ul>
Qualifications
<ul>
<li>High school diploma/GED</li>
<li>Previous experience as a Customer Service Representative or in a similar role is preferred&nbsp;</li>
<li>Comfortable using computers and customer management software</li>
<li>Excellent phone and verbal communication skills</li>
<li>Understanding of active listening techniques</li>
<li>Ability to work well under pressure</li>
<li>Highly organized with the ability to prioritize projects and manage time effectively</li>
</ul>

Customer Service Agent

<h3>Job Description</h3>
Job DescriptionLocated in Needham, MA Our client, a full-service commercial laundry distributor, is looking for a Customer Service Representative to join their team in Needham. The Customer Service Representative/Dispatcher is responsible for converting incoming calls into booked service appointments and assigning them to available technicians. This role requires strong customer service skills, professionalism, and the ability to prioritize and schedule calls efficiently. The CSR/DSR should be goal-oriented, energetic, and empathetic toward customers while supporting the service department's overall success. Pay: $22.00-$25.00/hour Responsibilities: 
<ul>
<li>Answer incoming service calls with professionalism using company prepared scripts to assist with product/service selection</li>
<li>Schedule, confirm, and follow up on service/estimate appointments; make outbound calls to survey completed work and conduct customer 'happy calls'</li>
<li>Dispatch service technicians efficiently, maintaining up-to-date routes and ensuring fair distribution of work while meeting company incentive goals</li>
<li>Manage customer concerns with empathy and resolve issues effectively, while maintaining accurate customer files, pricing, promotions, and service details</li>
<li>Provide fast, friendly service to both internal and external customers, supporting brand policies and mentoring less experienced representatives as needed</li>
<li>Collaborate with management and technicians to ensure smooth operations and the best customer outcomes</li>
</ul>
 Qualifications and Experience: 
<ul>
<li>2+ years of customer service or dispatch experience (preferably in a service industry)</li>
<li>Experience using scheduling, dispatch, or CRM software a plus</li>
<li>Basic sales ability to convert incoming calls into booked appointments</li>
<li>Excellent communication and phone etiquette skills </li>
<li>Strong attention to detail with accurate data entry</li>
<li>Meet the assigned performance metrics</li>
</ul>
 #3368OS Express Office: Waltham-Framingham 326 Washington Street Annex Second Floor Wellesley Hills, MA 02481

Customer Service Representative

<h3>Job Description</h3>
Job Description
This in-office position will work in a fast-paced customer service department with incoming calls. Company offers excellent service to their customers and they need a new dedicated employee that cares about their company and its goals.
Team work is involved with every aspect of this position. Some of the job will require listening to customers concerns or issues, and taking detailed notes to be able to resolve it. Customer assistance with billing issue, troubleshooting a product issue, shipping/delivery dates updates, or any changes/upgrades to their service is significant part of the job. You will follow the process from beginning to end to ensure resolution for the customer, and confirm their satisfaction. Assist with current accounts, as well as new customers ready to set up an account. Product knowledge is key, and the company will provide you the details to have an excellent understanding of the products and services offered.
Experience in an office customer service role (not remote work) of at least 2 years, MS Office proficiency, touch typing in the 40wpm range, and excellent verbal and written communication, and ability to meet deadlines.
This is a Temp-to-Hire position. Hours are Monday through Friday from 8am-5pm. Exciting opportunity with a growing company. $22 to $23 per hour.

Customer Service Clerk

<h3>Job Description</h3>
Job Description
At Brennan Heating &amp; Air Conditioning, we're not just filling a position — we're investing in a person who thrives on problem-solving, customer care, and making a real difference every single day. If you're passionate about people and driven by excellence, your next career opportunity starts here.
Job Title:&nbsp;Customer Service Representative&nbsp; Location:&nbsp;Lynnwood, WA Shift:&nbsp;Monday - Friday, 8:30 AM to 5:00 PM Pay: $20 - $30/hr (DOE) Benefits:&nbsp;Enjoy comprehensive benefits including medical, dental, and vision insurance fully covered by the employer, a 401K plan with up to a 4% employer match, as well as paid holidays, vacation, and sick leave. Job Type:&nbsp;Full-time
Position Overview: As a Customer Service Representative, you will be the first line of support and communication for our valued customers. You'll handle inquiries, process orders, provide service updates, and ensure that each customer interaction reflects the highest standards of care. In this dynamic role, you will communicate via phone, email, and chat, manage service tickets, process returns, and collaborate across departments to ensure customer satisfaction. Your contributions will directly influence customer loyalty and company success.
#HVAC

<h3>Job Description</h3>
Job Description
We are seeking a skilled Administrative Support Data Entry&nbsp; with Call Center experience(Heavy data entry experience, and extensive high volume phone experience) Onsite Role to join our client’s team, one of the US’s largest Security companies.
Job description 

Responsibilities: 
<ul>
<li>Support residential installation and service departments.</li>
<li>Provide superior customer service to internal and external customers.</li>
<li>Coordinate, prioritize and schedule installations and service appts.</li>
<li>Provide reception coverage as needed.</li>
<li>Other duties as assigned, which may include but are not limited to:</li>
<li>Act as payroll liaison</li>
<li>Assist with Ops Support/Administrative duties including but not limited to ordering supplies, filing, and backup when Lead Admin is out.</li>
<li>Handle incoming customer/associate relations calls.</li>
<li>Process accounts payable invoices.</li>
</ul>
 Qualifications: 
<ul>
<li>Please submit your top 3 candidates only!!! This is an in-person role.</li>
<li>High school diploma or equivalent.</li>
</ul>
 Experience:
<ul>
<li>One to two years of related experience.</li>
<li>Intermediate knowledge of Computer experience required.</li>
<li>Intermediate knowledge of MS Office (Outlook &amp; Excel) required.</li>
<li>Extensive data entry/10-key skills/order processing skills</li>
<li>Ability to handle multiple tasks.</li>
<li>Strong communication and customer service skills.</li>
<li>Heavy phone experience is a plus.</li>
<li>Accounts payable knowledge is a plus.</li>
</ul>

About Our Client&nbsp; 
Our client is one of the largest Security service companies in the world. They are looking for the best, brightest talent available and have tasked Azaaki with helping them find it.
Company DescriptionAt Azaaki Healthcare, we are proud to champion Strong Partnerships for Stronger Outcomes in healthcare, rooted in the core values of empathy and compassion. Our staffing solutions are designed with a singular focus: to infuse every healthcare facility with caring, qualified professionals who embody these principles. We believe that quality care begins with caregivers who understand the importance of empathy and compassion in healing. **We offer unbeatable pay in job market. 
<h3>Company Description</h3>
At Azaaki Healthcare, we are proud to champion Strong Partnerships for Stronger Outcomes in healthcare, rooted in the core values of empathy and compassion. Our staffing solutions are designed with a singular focus: to infuse every healthcare facility with caring, qualified professionals who embody these principles. We believe that quality care begins with caregivers who understand the importance of empathy and compassion in healing.\r\n\r\n**We offer unbeatable pay in job market.

547,950 Customer-Service Jobs