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<h3>Job Description</h3>
Job DescriptionCompany Description 
McFadyen Digital is a leading global ecommerce advisor and implementor.&nbsp; During our 37 years in business, we’ve digitally enabled over 300 enterprise clients, including 10% of the Fortune 500. We deliver digital commerce, marketplace, and user experience services from our offices in North America, South America, Europe, and India. Across all practices, we help our clients reach their goals by ensuring that technology is implemented strategically and adopted in a way that meets their business objectives.  For many years we have been certified as a “Great Place to Work” which is attributed to our great team of several hundred employees.&nbsp;
Learn more at: <a href="http://www.mcfadyen.com&amp;nbsp" target="_blank">www.mcfadyen.com&amp;nbsp</a>;
Job Description 
As the Director of Client Services, you will be the strategic liaison for our clients and McFadyen Digital. You will promote creatively thoughtful work, be a true partner to clients, demonstrate experience with the brand and category (specifically, a client focused on innovation and creative marketing technologies). You have experience navigating a global, integrated account leadership team and have worked with global brands in the past. This position requires a strategic thinker with a deep understanding of customer engagement, growth, marketing, brand development, and building outstanding results for our clients.&nbsp;&nbsp;
With a minimum of 15-20 years of leadership experience, you will bring a wealth of knowledge and expertise to shape and execute our client partnership vision and influence revenue. Your leadership will be instrumental in building accounts where we have a deep rapport and bonded relationships that are long-standing and productive.&nbsp; The ideal candidate will be a strategic thinker with excellent leadership skills and an ability to collaborate closely with the senior executive team and cross-functional stakeholders to achieve our company's goals.&nbsp;&nbsp;
Travel Requirement:&nbsp; 25% to 50% travel may be required
Top 5 Responsibilities: &nbsp;
<ol>
<li>Generate profitable revenue for the company.</li>
<li>Develop and execute the company's Client Service Program in alignment with business goals and objectives.&nbsp;</li>
<li>Become a valued contributor and resource to the client by learning their business, providing relevant advice and value.&nbsp;</li>
<li>Learn client organizations and identify where spend and budgets are within the account; then identify, pursue, engage and grow new sponsor relationships to continually grow accounts year over year.&nbsp;</li>
<li>Collaborate with delivery team on developing new offerings in line with clients’ needs&nbsp;</li>
</ol>
Other Responsibilities:&nbsp;
<ul>
<li>Serve as the primary point of contact for client account matters with internal and external stakeholders.&nbsp;</li>
<li>Manage all contracting processes for new SOW’s, renewals, and change orders.&nbsp;</li>
<li>Support and help optimize our marketing team’s efforts to provide relevant and consistent content that adds value to our new and existing clients.&nbsp;</li>
<li>Coordinate and drive sales effort with internal teams for existing account sales.</li>
<li>Adhere to sales processes and document notes and progress in CRM&nbsp;</li>
<li>Keep abreast of industry best practices and trends.&nbsp;</li>
<li>Continuously improve through coaching and self-feedback. &nbsp;</li>
<li>Foster a community amongst accounts to learn from one another, including brokering conversations between accounts.</li>
</ul>
Qualifications 
<ul>
<li>Bachelor's degree in business, marketing, or a related field.&nbsp;</li>
<li>Demonstrated ability to drive revenue growth.&nbsp;</li>
<li>Excellent leadership, communication, and interpersonal skills&nbsp;</li>
<li>Ability to be both strategic and tactical; see the forest and the trees, and what’s beyond&nbsp;</li>
<li>Possess innovative, creative, and entrepreneurial mindset.&nbsp;</li>
<li>Strong time management, organizational skills, attention to detail, communication and interpersonal skills are required.&nbsp;</li>
<li>Proven ability to effectively interact with and forge relationships with employees, customers and partners at all levels of the organization and in the market&nbsp;</li>
<li>Must be a team player, able to meet strict deadlines, work with minimal supervision, but be accountable for results&nbsp;</li>
<li>Experience working in a fast paced, ever-changing environment.&nbsp;</li>
<li>Experience working with eCommerce or Marketplace platforms like Oracle Commerce / ATG / Endeca, Magento Commerce, Salesforce Commerce Cloud / DemandWare, SAP Hybris, IBM WebSphere Commerce, Mirakl, Channel Advisor etc. a must&nbsp;</li>
<li>Experience working with related technologies such as PIM, CPQ, CMS, Search and Navigation, Headless Technologies, BI Platforms, ERP, Call Center, OMS etc a big plus.&nbsp;</li>
<li>Experience working with digital marketing technology / marketing automation tools like Oracle Eloqua, Responsys, BlueKai, Maxymiser, Marketo, Hubspot, Pardot, ExactTarget, DotMailer, Mailchimp, etc. and related services a plus.&nbsp;</li>
<li>Experience representing marketing agency services including content marketing, email marketing, conversion funnel optimization, search engine optimization, design services, production services, web design and production, and other services are a plus.&nbsp;</li>
<li>Experience with large systems integrators / consultancies / agencies a plus: Accenture, Deloitte, Publicis Sapient, PwC, EY, KPMG, Infosys, Cognizant, TCS, Wipro, IBM, HCL, KPS, CGI, DMI, EPAM, BORN, Gorilla, LiveArea, OSF Digital, Omnicom, WPP, DCX, Atos, ThoughtWorks, dentsu, Merkle, AKQA, Atos, Astound, MindCurv, MindTree, Perficient, Acumen Solutions, Bounteous, MRM, Valtech, Mastek, Tech Mahindra, Wunderman Thompson, Capgemini, McKinsey, BCG, Kearney, Roland Berger, or Bain.&nbsp;</li>
<li>Highly skilled in MS Office (PPT, Word, and Excel)&nbsp;</li>
</ul>
Benefits&nbsp;
<ul>
<li>Competitive salary.&nbsp;</li>
<li>Medical and Life Insurance&nbsp;</li>
<li>Short and Long-Term Disability.&nbsp;</li>
<li>Generous 401K plan after three months of employment.&nbsp;</li>
<li>Paid Time Off and Sick Leave.&nbsp;</li>
<li>Flexible work schedule and remote working option.&nbsp;</li>
</ul>
 Additional Information 
What we can offer you
<ul>
<li>A career with thought leaders who literally wrote the book on Marketplace Best Practices.</li>
<li>A career in the fast-paced world of retail eCommerce, digital marketplaces and platform businesses.</li>
<li>A career with first movers who are deploying new business models and strategies worldwide.</li>
<li>A career in a flat management structure without a rigid hierarchy and bureaucracy.</li>
<li>A career in a culture that rewards creativity and innovation, risk-taking and teamwork.</li>
</ul>
Your Core Values: Client Focus, Owning the Outcome, Adaptable, Caring&nbsp;
Keywords:  Client Manager, Customer Success, Client Relations
eCommerce &amp; Marketplace Platforms: Adobe Commerce (Magento), Salesforce Commerce Cloud (SFCC), SAP Hybris, Mirakl, ChannelAdvisor, IBM WebSphere Commerce, BigCommerce, Shopify Plus, commercetools, Oracle Commerce, Elastic Path, Spryker
Technology &amp; Tools: CRM (Salesforce), SaaS Sales, PIM (Product Information Management), CPQ (Configure Price Quote), CMS (Content Management Systems), OMS (Order Management Systems), ERP (Enterprise Resource Planning), BI Tools (Business Intelligence)
McFadyen’s goal is to ensure that our clients are able to maximize the return on their technology investment by providing better service to their clients, partners and internal teams. At McFadyen we truly believe our employees are our most valuable asset. Across our locations in the US, Brazil, and India, we offer a world class work culture that enables top notch delivery for some of the world’s most influential companies.  &nbsp;
McFadyen Digital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under federal, state, or local law, where applicable. &nbsp;

Director of Client Services

<h3>Job Description</h3>
Job Description
Job Title: Client Services Associate
Reports To: The Client Services Associate will report to the Client Services Manager or equivalent leadership.
The Client Services Associate provides exceptional customer service, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering of mail, shipping and receiving product and supplies to support onsite business service center, replenishing/organizing/ordering office supplies (pens, paper, toner), insuring copy/print machines are functional and stocked, and serving as a backup to the front of office (reception/concierge). The CSA position is also involved with onsite data entry and must be experienced with Excel and shipping label creation.
Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.
What you will be doing:
<ul>
<li>Giving amazing customer service to our onsite operation by scanning/delivering/tracking/reporting in and outgoing business packages and mail (via UPS, USPS, Fedex, etc). </li>
</ul>
<ul>
<li>Assisting the onsite personnel in retrieving their packages and providing records management in person, by email, by phone, or similar methods. </li>
</ul>
<ul>
<li>Oversee the onsite business center, which may include: office supply stocking, assisting with copy/print orders, conference room setup up, pantry inventory, light facilities, or serving as a backup to receptionist. </li>
</ul>
What we need from you:
<ul>
<li>1+ year experience in shipping &amp; receiving, mailroom, retail, or office services. </li>
</ul>
<ul>
<li>A positive and professional attitude with a willingness to go above and beyond for our customers. </li>
</ul>
<ul>
<li>Ability to handle physical duties (carrying and/or moving 40lbs) associated with the job - lifting, bending, etc. </li>
</ul>
<ul>
<li>To be able to work both independently and in a team setting successfully. </li>
</ul>
<ul>
<li>The capability to use/learn technology such as: handheld scanners, email, professional messaging (Teams, Slack, Google). </li>
</ul>
<ul>
<li>An ability to be bright, articulate, and neat in appearance. </li>
</ul>
Physical Demands:
<ul>
<li>Approximately 50% of the time this position requires the below physical demands. </li>
<li>Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs. </li>
<li>Ability to walk, bend, kneel, stand, and/or sit for an extended period of time. </li>
<li>Manual dexterity is required for operating office machinery (phone, copy machines, binding equipment, etc.). </li>
<li>Ability to communicate and decern information effectively with onsite staff using vision, hearing, and oral/written comprehension. </li>
<li>Ability to lift or move 40 lbs. or greater frequently. </li>
</ul>
Travel: None or Negligible
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 
WHAT WE OFFER
<ul>
<li>Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!</li>
<li>Learning &amp; Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!</li>
<li>We Recognize Talent: We offer a variety of recognition programs for all levels of employees!</li>
<li>Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, &amp; Paid Time Off.
<ul>
<li>Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.</li>
</ul>
</li>
</ul>
About SPS
 is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence &amp; Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only:We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. 
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Client Services Associate

<h3>Job Description</h3>
Job Description
Linqia is an innovative start-up in the growing influencer marketing industry. Located in downtown San Francisco, you'll be working with others who are passionate about marketing in a fun, fast-paced and data-driven environment. 
At Linqia, we deliver guaranteed influencer marketing results for our clients, by working with some of the world's largest brands including Danonne, AB InBev, Kimberly-Clark, Unilever, and Walmart. Our AI-driven platform and team of experts are leading the transformation of influencer marketing into a scalable media channel. The Linqia platform also serves as a social content lab, where marketers can organically test and amplify the best performing influencer content to drive greater ROI from their paid, owned and earned media.
We value intelligence, recognize talent and have instilled a culture that supports career development and growth for our employees. We thrive on innovation and accountability, with a customer first attitude that adds true value to everything we touch. Our team members are smart, hard-working, have integrity and love to have fun as we play to win.
The Role:
The Sr. Strategic Accounts Manager is a critical client partner role demonstrating leadership, strategic direction, accountability, business acumen, and vision for Linqia's portfolio of enterprise brand clients. The Strategic Accounts Manager effectively leverages experience, knowledge, and skills to drive innovative thinking while balancing client, company, and team needs. The role provides oversight and approval of the development of higher arching media/influencer objectives and strategies, as well as the related ideation to support such goals. Ensuring that proper tools and processes are effectively applied to planning and buying activities, with the goal of optimizing deliverables and providing a solid rationale to recommendations. 
This position will be responsible for select client accounts, managing the relationship between Media Agency, Creative Agency and Brand. The primary goal for this role is to provide excellent customer experiences and repeat business. You will lead and provide oversight for internal teams working on your programs. The role acts as the steward for both Linqia and the client, establishing transparency and clear communication from pre-IO to launch.
The Sr. Strategic Accounts Manager reports into Linqia's Director of Strategic Accounts.
What You'll Do:
<ul>
<li>Manage the oversight of a client's campaign with superior customer service while maximizing business opportunities, growth, and efficiency</li>
<li>Responsible for meeting business KPI's and development within signed IO's</li>
<li>Owner of the Client Experience and responsible for exceeding client expectations and creating long term partnerships.</li>
<li>Lead strategic channel planning activities associated with assigned campaigns in partnership with creative, brand success, sales, and media investment</li>
<li>Establish and grow a strong relationship with multiple senior client stakeholders through a demonstration of client industry and influencer knowledge</li>
<li>Work with internal partners to gauge campaign performance and KPI's to determine the extent to which the original objectives and strategies were met</li>
<li>Proactively keep abreast of industry trends and share knowledge with the team</li>
<li>Work closely with internal partners to optimize any revenue opportunities with particular clients</li>
</ul>
Qualifications:
<ul>
<li>7+ years of client management and media (or influencer) experience within agencies</li>
<li>Driven by delighting customers, customer satisfaction drives your work </li>
<li>Passion for the social media space. Enjoy learning new social media platforms or understanding how people use these platforms to communicate as well as how advertising and influencers use social media platforms </li>
<li>Entrepreneurial, self-motivator who isn't afraid to roll up your sleeves and solve problems, as well as determining your own deadlines, benchmarks, and goals</li>
<li>Proven track record of client and team success</li>
<li>Experience and comfort with high-level client communications</li>
<li>Bachelor's degree, MBA is preferred </li>
</ul>
This position description is intended to describe the duties most frequently performed by an individual in this position. Linqia is an equal opportunity employer supporting workforce diversity. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. 
Headhunters and recruitment agencies may not submit resumes or candidates through this Web site or directly to employees. Linqia does not accept unsolicited headhunter and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with us.

Sr. Strategic Accounts Manager (Client Services)

<h3>Job Description</h3>
Job Description
Linqia is an innovative start-up in the growing influencer marketing industry. You'll be working with others who are passionate about marketing in a fun, fast-paced and data-driven environment. 
At Linqia, we deliver guaranteed influencer marketing results for our clients, by working with some of the world's largest brands including Danonne, AB InBev, Kimberly-Clark, Unilever, and Walmart. Our AI-driven platform and team of experts are leading the transformation of influencer marketing into a scalable media channel. The Linqia platform also serves as a social content lab, where marketers can organically test and amplify the best performing influencer content to drive greater ROI from their paid, owned and earned media.
We value intelligence, recognize talent and have instilled a culture that supports career development and growth for our employees. We thrive on innovation and accountability, with a customer first attitude that adds true value to everything we touch. Our team members are smart, hard-working, have integrity and love to have fun as we play to win.
The Role:
The Sr. Strategic Accounts Manager is a critical client partner role demonstrating leadership, strategic direction, accountability, business acumen, and vision for Linqia's portfolio of enterprise brand clients. The Strategic Accounts Manager effectively leverages experience, knowledge, and skills to drive innovative thinking while balancing client, company, and team needs. The role provides oversight and approval of the development of higher arching media/influencer objectives and strategies, as well as the related ideation to support such goals. Ensuring that proper tools and processes are effectively applied to planning and buying activities, with the goal of optimizing deliverables and providing a solid rationale to recommendations. 
This position will be responsible for select client accounts, managing the relationship between Media Agency, Creative Agency and Brand. The primary goal for this role is to provide excellent customer experiences and repeat business. You will lead and provide oversight for internal teams working on your programs. The role acts as the steward for both Linqia and the client, establishing transparency and clear communication from pre-IO to launch.
The Sr. Strategic Accounts Manager reports into Linqia's Director of Strategic Accounts.
What You'll Do:
<ul>
<li>Manage the oversight of a client's campaign with superior customer service while maximizing business opportunities, growth, and efficiency</li>
<li>Responsible for meeting business KPI's and development within signed IO's</li>
<li>Owner of the Client Experience and responsible for exceeding client expectations and creating long term partnerships.</li>
<li>Lead strategic channel planning activities associated with assigned campaigns in partnership with creative, brand success, sales, and media investment</li>
<li>Establish and grow a strong relationship with multiple senior client stakeholders through a demonstration of client industry and influencer knowledge</li>
<li>Work with internal partners to gauge campaign performance and KPI's to determine the extent to which the original objectives and strategies were met</li>
<li>Proactively keep abreast of industry trends and share knowledge with the team</li>
<li>Work closely with internal partners to optimize any revenue opportunities with particular clients</li>
</ul>
Qualifications:
<ul>
<li>7+ years of client management and media (or influencer) experience within agencies</li>
<li>Driven by delighting customers, customer satisfaction drives your work </li>
<li>Passion for the social media space. Enjoy learning new social media platforms or understanding how people use these platforms to communicate as well as how advertising and influencers use social media platforms </li>
<li>Entrepreneurial, self-motivator who isn't afraid to roll up your sleeves and solve problems, as well as determining your own deadlines, benchmarks, and goals</li>
<li>Proven track record of client and team success</li>
<li>Experience and comfort with high-level client communications</li>
<li>Bachelor's degree, MBA is preferred </li>
</ul>
This position description is intended to describe the duties most frequently performed by an individual in this position. Linqia is an equal opportunity employer supporting workforce diversity. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. 
Headhunters and recruitment agencies may not submit resumes or candidates through this Web site or directly to employees. Linqia does not accept unsolicited headhunter and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with us.

<h3>Job Description</h3>
Job Description
Duties and responsibilities
 
<ul>
<li>
This position reports to Program Manager and Assistant Program Manager.
</li>
<li>
Ensure the safety of participants and guests by providing on-site client supervision
</li>
<li>
Ensure client compliance with program rules, policies, and procedures
</li>
<li>
Distribution of necessary supplies including handing out bedding, clothing, and hygiene items as needed
</li>
<li>
Assist with sanitation of client belongings in hot box and new bed assignment upon intake
</li>
<li>
Watch for and report suspicious or unusual activity to the appropriate authorities; investigate alarms or noises and remove trespassers from the facility/property
</li>
<li>
Work in partnership with on-site security
</li>
<li>
Respond to emergency situations as appropriate
</li>
<li>
Notify emergency services personnel, such as law enforcement, fire department, and paramedics in cases of emergencies
</li>
<li>
Complete written reports and incident logs of daily activities 
</li>
<li>
Answer telephone and take messages for clients and staff
</li>
<li>
Resolve client issues as needed using de-escalation and crisis intervention techniques to help clients work through conflict 
</li>
<li>
Monitor facility and report any maintenance concerns as needed
</li>
<li>
Assist with the serving of daily meals
</li>
<li>
Ensure cleanliness of the facility, including sweeping, mopping, vacuuming as needed
</li>
<li>
Restock supplies in the bathrooms and dining area
</li>
<li>
Assist with maintenance of resident laundry schedule
</li>
<li>
Ensure clients are following proper hygiene practices 
</li>
<li>
Work with clients to improve their independent living skills
</li>
<li>
Clean restrooms, dormitory areas, offices, and common areas
</li>
</ul>
 
Other duties include
 
<ul>
<li>
Monitor medication cabinet and review medication records
</li>
<li>
Attend and participate in Team Meetings, Trainings, Case Conferencing, etc.
</li>
<li>
Responsible for maintaining thorough and accurate records in both written form (hard copies) and through the Homeless Management Information System (HMIS) is required
</li>
<li>
Establish and/or maintain good rapport and working arrangements with co-workers, including the management team and other staff
</li>
<li>
Facilitate and supervise regularly scheduled resident house meetings
</li>
<li>
Create and maintain a shelter environment that is safe 
</li>
<li>
Uphold all HOTV and LAHSA Rules, Regulations, and Policies
</li>
<li>
Other duties as assigned
</li>
</ul>
 
Qualifications
 
<ul>
<li>
Understand and support the mission statement of Hope of the Valley Rescue Mission
</li>
<li>
High school diploma or GED
</li>
<li>
1-2 years' experience working with the homeless or similar population 
</li>
<li>
Must possess solid proficiency of Microsoft Office Suite
</li>
<li>
Excellent verbal and written communication skills. Must possess basic grammar and spelling skills
</li>
<li>
Possess the necessary initiative, adaptability, and responsibility to work with minimum supervision
</li>
<li>
Must possess excellent problem-solving skills
</li>
<li>
Ability to interact with others professionally
</li>
<li>
Knowledge of Housing First, Harm Reduction, and Trauma Informed principles
</li>
<li>
Experience working with a diverse population, with sensitivity to differences in culture, religion, sexual orientation, race, age, and physical and mental illness
</li>
<li>
Valid CPR/First Aid certification or ability to obtain within 30 days of hire
</li>
<li>
Must be TB-cleared prior to hiring
</li>
<li>
Live scan is required
</li>
<li>
Local travel may be required
</li>
<li>
A Valid CA driver's license is required
</li>
</ul>
 
Working conditions
 
<ul>
<li>
Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis
</li>
<li>
Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
</li>
<li>
Ability to work in proximity with service animals and emotional support animals
</li>
<li>
Ability to operate a computer, fax, and telephone
</li>
<li>
Ability to lift up to 25 lbs. 
</li>
<li>
Some night and weekend hours required
</li>
</ul>
 
PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee is required to: Walk and climb stairs; stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis; Grasp, push, pull objects such as files, file cabinet drawers, and reach overhead; Handle, finger, grasp and feel objects and equipment; Reach with hands and arms; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands, and fingers; Be able to perform visual activities for (including, but not limited to) administrative and clerical tasks; Ability to lift up to 25 lbs. Communicate, receive and exchange ideas, information by means of the spoken and written word; Drive vehicle in and around Los Angeles County; Be able to enter various buildings that may require climbing stairs. Be periodically subjected to outside environmental conditions. Employee may work in proximity to service animals and emotional support animals; Use a desktop and/or laptop computer; copy, postage, and fax machines. Complete all required forms in personal writing.
 
Work Environment:
 
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the clients use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
 
 
<ul>
<li>
EEO: HOTV (Hope of the Valley) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HOTV complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, placement, promotion, recall, transfer, leaves of absence, compensation and training.
</li>
</ul>
 
<ul>
<li>
HOTV will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if HOTV is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.
</li>
</ul>
 
 
 
 Overnight shift

Client Services Monitor

<h3>Job Description</h3>
Job Description
 
Job purpose
 
The mission of Hope the Mission (HTM) is to prevent, reduce, and eliminate poverty, hunger, and homelessness. HTM's Interim Housing programs provide a safe, low-barrier, and supportive 24-hour shelter for adult individuals experiencing homelessness. Clients receive shelter, food, and direct client centered services. Working under the supervision of the Program Manager the Client Service Monitor fulfills the mission of the Hope The Mission by successfully providing supervision and support to the individuals at Thrive Grove Navigation Center.
 
Duties and responsibilities
 
<ul>
<li>
Ensure the safety of participants and guests by providing on-site client supervision
</li>
<li>
Ensure client compliance with program rules, policies, and procedures
</li>
<li>
Distribution of necessary supplies including handing out bedding, clothing, and hygiene items as needed
</li>
<li>
Assist with sanitation of client belongings in hot box and new bed assignment upon intake
</li>
<li>
Watch for and report suspicious or unusual activity to the appropriate authorities; investigate alarms or noises and remove trespassers from the facility/property
</li>
<li>
Work in partnership with on-site security
</li>
<li>
Respond to emergency situations as appropriate
</li>
<li>
Notify emergency services personnel, such as law enforcement, fire department, and paramedics in cases of emergencies
</li>
<li>
Complete written reports and incident logs of daily activities 
</li>
<li>
Answer telephone and take messages for clients and staff as needed
</li>
<li>
Resolve client issues as needed using de-escalation and crisis intervention techniques to help clients work through conflict with trauma informed methodology
</li>
<li>
Monitor facility and report any maintenance concerns as needed
</li>
<li>
Assist with the serving of daily meals
</li>
<li>
Ensure cleanliness of the facility, including sweeping, mopping, vacuuming, washing and other cleaning duties as deemed necessary
</li>
<li>
Restock supplies in need of replenishment
</li>
<li>
Assist with participants with laundry and upkeep of the machines.
</li>
<li>
Ensure clients are following proper hygiene practices 
</li>
<li>
Work with clients to improve their independent living skills
</li>
<li>
Clean restrooms, dormitory areas, offices, and common areas
</li>
</ul>
 
Other duties include
 
<ul>
<li>
Monitor medication cabinet and review medication records if needed
</li>
<li>
Attend and participate in Team Meetings, Trainings, Supervisions, etc., etc.
</li>
<li>
Responsible for maintaining thorough and accurate records in both written form (hard copies) and through the Homeless Management Information System (HMIS) as required
</li>
<li>
Establish and/or maintain good rapport and working arrangements with co-workers, including the management team and other staff
</li>
<li>
Facilitate and supervise regularly scheduled resident house meetings
</li>
<li>
Create and maintain a shelter environment that is safe 
</li>
<li>
Uphold all HTM, City of Thousand Oaks and Many Mansions rules, regulations, and policies
</li>
<li>
Other duties as assigned
</li>
</ul>
 
Qualifications
 
<ul>
<li>
Understand and support the mission statement of Hope The Mission
</li>
<li>
High school diploma or GED
</li>
<li>
1-2 years' experience working with the homeless or similar population preferred, but not required 
</li>
<li>
Must possess solid proficiency of Microsoft Office/Google Suite
</li>
<li>
Excellent verbal and written communication skills. Must possess basic grammar and spelling skills
</li>
<li>
Possess the necessary initiative, adaptability, and responsibility to work with minimum supervision
</li>
<li>
Must possess excellent problem-solving skills
</li>
<li>
Ability to interact with others professionally
</li>
<li>
Knowledge of Housing First, Harm Reduction, and Trauma Informed principles
</li>
<li>
Experience working with a diverse population, with sensitivity to differences in culture, religion, sexual orientation, race, age, and physical and mental illness
</li>
<li>
Valid CPR/First Aid certification or ability to obtain within 30 days of hire
</li>
<li>
Must be TB and Drug Test cleared prior to onboarding
</li>
<li>
Background check
</li>
</ul>
 
Working conditions
 
<ul>
<li>
Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis
</li>
<li>
Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
</li>
<li>
Ability to work in proximity with service animals and emotional support animals
</li>
<li>
Ability to operate a computer, fax, and telephone
</li>
<li>
Ability to lift up to 25 lbs. 
</li>
<li>
Some night and weekend hours required
</li>
</ul>
 
PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee is required to: Walk and climb stairs; stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis; Grasp, push, pull objects such as files, file cabinet drawers, and reach overhead; Handle, finger, grasp and feel objects and equipment; Reach with hands and arms; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands, and fingers; Be able to perform visual activities for (including, but not limited to) administrative and clerical tasks; Ability to lift up to 25 lbs. Communicate, receive and exchange ideas, information by means of the spoken and written word; Drive vehicle in and around Ventura County; Be able to enter various buildings that may require climbing stairs. Be periodically subjected to outside environmental conditions. Employee may work in proximity to service animals and emotional support animals; Use a desktop and/or laptop computer; copy, postage, and fax machines. Complete all required forms in personal writing.
 
Work Environment:
 
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the clients use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
 
 
<ul>
<li>
EEO: HTM (Hope The Mission) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HTM complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, placement, promotion, recall, transfer, leaves of absence, compensation and training.
</li>
</ul>
 
HTM will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if HTM is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.
 Graveyard

Client Services Monitor - Graveyard

<h3>Job Description</h3>
Job DescriptionAbout Us
Aoka LLC is a trusted third-party municipal services provider supporting jurisdictions across Texas. We deliver expert building inspections, plan reviews, and code consulting—powered by our proprietary software that accelerates inspection turnaround times and prevents costly construction delays.
Position Overview
We’re seeking a highly organized and personable Client Success Manager to ensure our municipal partners receive exceptional service and support. You will be the primary point of contact for clients, helping them maximize value from our services, resolving issues quickly, and building long-term relationships that foster loyalty and growth. This position requires 50% or more travel to visit clients across Texas.
Key Responsibilities
<ul>
<li>
Serve as the dedicated liaison for assigned municipal clients, ensuring smooth communication and timely updates.
</li>
<li>
Onboard new clients, guiding them through our inspection and plan review processes and software tools.
</li>
<li>
Monitor client accounts to anticipate needs, proactively address challenges, and identify opportunities for expanded support.
</li>
<li>
Collaborate with our inspection and plan review teams to ensure deliverables meet or exceed client expectations.
</li>
<li>
Collect and analyze client feedback to improve processes and recommend service enhancements.
</li>
<li>
Prepare and deliver regular performance reports to clients and leadership.
</li>
</ul>
Qualifications
<ul>
<li>
Bachelor’s degree in Information Systems or Business Management (required).
</li>
<li>
2+ years of experience in client success, account management, or customer-facing roles.
</li>
<li>
Strong understanding of municipal processes, construction, or building inspections preferred.
</li>
<li>
Ability to thrive in a fast-paced, remote environment while managing multiple priorities.
</li>
</ul>
Compensation &amp; Benefits
<ul>
<li>
Salary: $60,000 – $90,000 per year, based on experience and certifications.
</li>
<li>
Health Benefits: Comprehensive Health, Dental, and Vision Insurance.
</li>
<li>
Retirement Plan: 5% company match.
</li>
<li>
Paid Time Off: 12 paid holidays annually; Unlimited PTO (restrictions apply).
</li>
<li>
Additional Perks: Company vehicle provided for work-related travel.
</li>
</ul>
Aoka LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
If you require reasonable accommodation during the hiring process, please contact us at <a href="mailto:HR@aokaengineering.com" target="_blank">HR@aokaengineering.com</a>
All offers of employment are contingent upon the successful completion of reference checks, background screening, and eligibility to work in the United States.
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aZ7XDkaRRL

Client Success Manager

<h3>Job Description</h3>
Job Description
Why Work With Us
At ACCC, we’re all about impact—with a side of flexibility. We know that great work comes from people who feel supported, so we offer flexible schedules, remote options, and strong benefits that let you build a career that fits your life (not the other way around). Every client interaction matters, and we believe exceptional service starts with exceptional people. That’s why we celebrate dedication, teamwork, and the little “above and beyond” moments that change lives.
Who We Are
American Consumer Credit Counseling (ACCC) is a nonprofit on a mission: helping individuals and families take back control of their finances and move toward a debt-free future. Since 1991, we’ve provided confidential credit counseling, debt management, and financial education services nationwide—by phone and online—from our headquarters in Auburndale, Massachusetts.
For us, it’s simple: financial independence changes lives. We’re here to make that happen, one client at a time.
Helping People Crush Debt &amp; Take Back Their Future
Do you love connecting with people, solving problems, and being someone’s go-to support when life feels overwhelming? As a Client Success Manager at ACCC, you’ll be the trusted guide for clients enrolled in our Debt Management Program (DMP). You’ll cheer them on, help them stay on track, and celebrate the moment they finally become debt-free.
This isn’t just a job, it’s about changing lives.
What You’ll Do
<ul>
<li>Be the primary point of contact for clients from start to finish.</li>
<li>Explain how the DMP works (payment structures, creditor rules, budgeting tips).</li>
<li>Keep an eye on client accounts—reach out early if things get bumpy.</li>
<li>Partner with teammates in Counseling, Creditor Relations, and Disbursements to resolve issues.</li>
<li>Spot risks before they become problems and improve client retention.</li>
<li>Stay sharp on creditor guidelines and industry updates.</li>
<li>Encourage clients to use self-service tools so they’re empowered.</li>
<li>Re-engage clients who’ve fallen off track might be the reason they finish strong.</li>
<li>Share feedback and ideas that make the client’s journey even better.</li>
</ul>
What Makes You a Great Fit
<ul>
<li>You’re empathetic, approachable, and people trust you quickly.</li>
<li>Strong communicator—you can explain complex financial topics in plain English.</li>
<li>A natural problem-solver who thrives in a fast-paced environment.</li>
<li>Comfortable with numbers, computers, and learning new systems.</li>
<li>Bonus points if you’ve worked in financial services, customer service, or call centers.</li>
</ul>
What You’ll Need
<ul>
<li>High School diploma required; some college in finance, communications, or related field is a plus.</li>
<li>1+ year in customer service or financial services (debt management experience = gold star).</li>
<li>Ability to earn your PFE Certified Debt Management Professional credential within 6 months.</li>
</ul>
Why You’ll Love It Here
We’re a mission-driven team passionate about helping people get out of debt and breathe easier. Every day, you’ll see the real impact your work has on clients’ lives. Plus, you’ll work with supportive teammates, gain financial counseling expertise, and grow your career while making a difference.
If you’re ready to bring your empathy, energy, and problem-solving skills to a role where you help people achieve financial freedom—apply today.

Physical &amp; Communication Requirements 
<ul>
<li>Must be able to speak clearly and professionally on the phone for extended periods</li>
<li>Prolonged periods of sitting and working at a computer</li>
<li>Frequent use of hands/fingers for typing and using a mouse</li>
<li>Regular use of a headset for phone communication</li>
<li>Ability to remain focused and engaged in a screen-based, high-volume environment</li>
<li>Must have a quiet, private, and distraction-free workspace</li>
<li>Occasionally may need to lift or move items up to 10 pounds</li>
</ul>

Schedule &amp; Availability
<ul>
<li>Attendance: Must maintain regular and reliable attendance</li>
<li>Regular Hours: Monday- Friday, hiring 2 positions are 9-5 and a third is 11:00- 7:00. </li>
</ul>
Benefits
<ul>
<li>Flexible work model that supports remote work</li>
<li>Benefits start on the 1st of the month following date of hire</li>
<li>Employee Wellness Program with a variety of discounts</li>
<li>401k with employer match</li>
<li>AD&amp;D insurance</li>
<li>Dental insurance</li>
<li>Vision Insurance</li>
<li>Short-Term, Long-Term Disability insurance</li>
<li>Employee Assistance Program</li>
<li>Health insurance</li>
<li>Health reimbursement account- 100% funded by ACCC</li>
<li>Life insurance</li>
<li>On-the-job training</li>
<li>12 Paid holidays</li>
<li>Generous paid time off- Up to 17 days a year (Full-time)</li>
<li>Paid training</li>
<li>Referral program</li>
</ul>
 We are looking for two Client Success Managers to work Monday- Friday 9-5 and one Client Success Manager to work Monday- Friday 11:00- 7:00.

<h3>Job Description</h3>
Job Description
Client Manager
Do you enjoy building solid customer relationships resulting in growth?
Do you enjoy collaborating cross-functionally to deliver on common goals?
About the Role
As a Telephonic Client Manager you will manage, protect, and grow revenue through the sale of LexisNexis products, services, and content. You will initiate contact with and sell to both prospects and existing customers. You will be responsible for assessing their needs and creating a pipeline of new business opportunities and retention.
Responsibilities
*Initiating and answering inbound and outbound sales contact directly with prospective/existing customers
*Achieving and exceeding where possible your monthly sales and KPI target
*Accepting orders, closing sales, and maintaining customer records on CRM
* Recording sales prospecting activity in computer-based tracking systems
* Working with moderately complex territory assigned accounts, products, services, sales or account management processes
* Contacting clients with moderate authority and opportunity to set and negotiate service terms
* Continuing to build knowledge of business and the market or account needs
Requirements
* Be able to adapt information and style to the audience
* Be able to develop competence by performing structured work assignments
* Have general understanding of sales methodology and a proven track record in achieving sales quotas
* Have a Bachelor’s or equivalent experience
* Be able to apply broad knowledge of products and solutions.
* Display excellent experience in telesales and selling subscription product
Work in a way that works for you&nbsp;
We promote a healthy work/life balance across the organization, with various flexible and remote working options available to employees&nbsp;
Working with Us&nbsp;
LexisNexis Legal &amp; Professional is proud to be an equal-opportunity employer. We are committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Together, we are building a diverse and inclusive workplace.&nbsp;
Working for you&nbsp;
We believe in a healthy work/life balance. We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: &nbsp; &nbsp; - Comprehensive, multi-carrier health plan benefits &nbsp; - Disability insurance &nbsp; - Dependent care and commuter spending accounts &nbsp; - Life and accident insurance &nbsp; - Retirement benefits (salary investment plan/employer stock purchase plan) &nbsp; - Modern family benefits, including adoption and surrogacy&nbsp;
About our Team&nbsp;
LexisNexis is a data and analytics company with 10,500 colleagues serving customers in more than 150 countries. We’re one of the largest information and analytics companies on the planet. We design solutions that help our customers increase productivity, improve decision-making and outcomes, and be more successful.&nbsp;
Company DescriptionLexisNexis Legal &amp; Professional (<a href="http://www.lexisnexis.com" target="_blank">www.lexisnexis.com</a>) is a leading global provider of content and technology solutions that enable professionals in legal, corporate, tax, government, academic and non-profit organizations to make informed decisions and achieve better business outcomes. As a digital pioneer, the company was the first to bring legal and business information online with its LexisNexis services. Today, LexisNexis Legal &amp; Professional harnesses leading-edge technology and world-class content, to help professionals work in faster, easier and more effective ways. Through close collaboration with its customers, the company ensures organizations can leverage its solutions to reduce risk, improve productivity, increase profitability and grow their business. 
<h3>Company Description</h3>
LexisNexis Legal &amp; Professional (<a href="http://www.lexisnexis.com" target="_blank">www.lexisnexis.com</a>) is a leading global provider of content and technology solutions that enable professionals in legal, corporate, tax, government, academic and non-profit organizations to make informed decisions and achieve better business outcomes. As a digital pioneer, the company was the first to bring legal and business information online with its LexisNexis services. Today, LexisNexis Legal &amp; Professional harnesses leading-edge technology and world-class content, to help professionals work in faster, easier and more effective ways. Through close collaboration with its customers, the company ensures organizations can leverage its solutions to reduce risk, improve productivity, increase profitability and grow their business.

Client Retention Manager

<h3>Job Description</h3>
Job Description
WealthBuilders Investments is a growing full-service faith driven wealth management company (RIA) registered investment advisor. We are looking to hire a senior financial assistant to support our advisor team and clients.
We are expanding our business and the services we offer to investors, leaders, entrepreneurs, and retirees. Our firm strives to educate investors on how to align their financial resources for impact, purpose, and generational legacy.
If you are interested in working as part of dynamic team that helps people invest their finances using conservative values all across the United States, please reach out to us!
Candidates will carry the following skills:
 • Financial services industry and customer service/sales experience. Mandatory that you have background in the financial services industry. • Work with advisors to provide first class customer service and experience to clients. Able to function as a self-starter and autonomy in the workday • Ability to multitask and handle several projects at one time. • Team Player. • Offer creative ideas and solutions. • Must be able to sustain confidentiality. • Exceptional organizational skills. • Detail-oriented. • Proficient in Microsoft Office and Excel. • Desire to have fun, grow, and belong • Proficient in working with technology.
 Five years or more experience in the financial advisory industry required for this position as senior financial assistant/operations manager. Ideal candidate has worked with clients and financial advisors in a client service support role. Tasks include working directly with clients and advisors to open new accounts, complete investment subscription documents, facilitate money movements, schedule client meetings, prepare financial reports for meetings.
Team member will oversee and implement office systems, organizational efforts to provide support to financial advisors. This is position with the firm requires high level of customer service skills, attention to detail, and ability to prioritize.
$65,000-$90,000 Salary plus bonus potential based on experience.
Company DescriptionDynamic faith driven investment management company with a team &amp; family focus. 
<h3>Company Description</h3>
Dynamic faith driven investment management company with a team &amp; family focus.

69,174 Client Services Manager Jobs