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job_organization_name

city

state

<h3>Job Description</h3>
Job Description CentiMark Corporation, the nation’s leader in the commercial/industrial roofing industry, has an exceptional opportunity for an entry-level&nbsp;Technical Representative&nbsp;to support Roofing Sales Representatives in our&nbsp;Raleigh, NC&nbsp;office. &nbsp;This position pays $50k - $55k plus premier benefits and annual bonus. &nbsp;Job Summary:
<ul>
<li>Travel to customer’s locations and inspect commercial roofs</li>
<li>Communicate with customers and check roofs for problem areas</li>
<li>Measures commercial roofs and estimate the amount of roofing material and labor needed to re-roof</li>
<li>Will work closely with the sales force to provide them with accurate information for the creation of proposals for customers</li>
<li>Assist in marketing for new accounts</li>
</ul>
 Candidate Requirements:&nbsp;
<ul>
<li>Computer skills (proficient in MS Word, Excel and Bid Estimating Software)</li>
<li>General Construction, Roofing and/or construction sales experience</li>
<li>A valid driver’s license in good standing</li>
<li>Able to climb up &amp; down ladders to minimum heights of 25 feet</li>
<li>Experience with commercial roofing systems: THERMOPLASTIC, BUR, METAL, SHINGLES, TILE, SPF FOAM and COATINGS preferred, but will train the right individual</li>
<li>College Degree in&nbsp;Construction Management or similar;&nbsp;preferred</li>
</ul>
 Premier Benefits:
<ul>
<li>2 Health Insurance Plans:
<ul>
<li>Free “Core Plan” – Free Medical &amp; Dental</li>
<li>“Buy Up Plan” – Features a lower deductible for Medical</li>
</ul>
</li>
<li>Vision Plan</li>
<li>Free Life Insurance</li>
<li>Traditional 401K with Company Match</li>
<li>Roth IRA with Company Match</li>
<li>Flexible Spending Account (FSA)</li>
<li>Free Employee Stock Ownership Program (ESOP)</li>
<li>Company Vehicle &amp; Fuel Card</li>
<li>Paid Holidays and Vacation</li>
</ul>
CentiMark Corporation has been in business for over 56&nbsp;years and has 100 offices across the country with over 3,500 employees. We are looking for people who want to contribute to a great team.&nbsp; Successful candidates must demonstrate initiative, a good work ethic, and attention to detail.&nbsp; We provide on-the-job training, benefits and room to grow. &nbsp;CentiMark provides a great work environment with challenging career opportunities. Drug Free Workplace - EOE (M/F/V/D) - E-Verify Employer For more information, please visit our website --&nbsp;<a href="http://www.CentiMark.com/jobs" target="_blank">www.CentiMark.com/jobs</a>
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EHYWPayLN9

Technical Representative (Roofing)

<h3>Job Description</h3>
Job Description· Working Location: Chicago, IL · Working hours: 40 hrs/week&nbsp; · Employment Type: Full-time, Exempt ・Salary: 80K - 100K + Comission Job Overview &nbsp;
<ol>
<li>We are seeking a motivated and skilled Technical Sales Representative to drive revenue growth by introducing and expanding the market for our innovative products and services in the United States. This role focuses on developing relationships with key stakeholders across public and private sectors, targeting mobility markets and adjacent industries. The ideal candidate will have a proven ability to balance technical acumen with strategic sales initiatives to establish company as a leader in the market.</li>
<li>KEY DUTIES and RESPONSIBILITIES</li>
</ol>
&nbsp;
<ol>
<li>
<ol>
<li>Sales and Revenue Growth
<ul>
<li>Actively pursue revenue generation by promoting and selling company's diverse range of products, including Validators, Content Management Platforms, Passenger Information Displays, Ticket Vending Machines, and more.</li>
<li>Establish and nurture relationships with clients in both public and private sectors.</li>
</ul>
</li>
<li>Market Targeting and Expansion
<ul>
<li>Focus on mobility markets such as buses, railways, ferries, trucks, and their neighboring markets, including bus terminals, train stations, airports, and parking facilities.</li>
<li>Explore opportunities in high-traffic venues like universities, shopping malls, and office spaces.</li>
</ul>
</li>
<li>Business Development
<ul>
<li>Investigate contractors awarded relevant projects in the past, establish relationships, and pursue new business opportunities.</li>
<li>Develop and implement strategic plans to penetrate untapped markets and expand sales channels through trade shows, seminars, and product demonstrations.</li>
</ul>
</li>
<li>Market Research and Analysis
<ul>
<li>Conduct market research to understand trends, regulations, pricing, competitors, and industry challenges.</li>
<li>Identify strengths and weaknesses and create actionable business plans to support growth.</li>
</ul>
</li>
<li>Project Evaluation and Proposal Management
<ul>
<li>Analyze RFP documents to determine opportunities and assess feasibility.</li>
<li>Address project requirements by corresponding with stakeholders, identifying potential issues, and preparing accurate quotations.</li>
</ul>
</li>
<li>Customer Engagement
<ul>
<li>Provide detailed technical support to clients, ensuring their requirements are met and aligning solutions with their needs.</li>
<li>Represent the company professionally at industry events and meetings to foster client relationships</li>
</ul>
</li>
</ol>
</li>
</ol>
Required Qualifications
<ul>
<li>
<ul>
<li>Bachelor’s degree in Business, Engineering, or a related field.</li>
<li>Proven sales experience in technical or mobility-related industries.</li>
<li>Strong understanding of mobility markets and adjacent sectors, including relevant technologies and regulatory frameworks.</li>
<li>Excellent communication, negotiation, and relationship-building skills.</li>
<li>Experience reading and interpreting RFPs and developing proposals.</li>
</ul>
</li>
</ul>
Position Overview
<ul>
<li>
<ul>
<li>
<ul>
<li>We are seeking a motivated and skilled Technical Sales Representative to drive revenue growth by introducing and expanding the market for our innovative products and services in the United States. This role focuses on developing relationships with key stakeholders across public and private sectors, targeting mobility markets and adjacent industries. The ideal candidate will have a proven ability to balance technical acumen with strategic sales initiatives to establish company as a leader in the market.</li>
</ul>
</li>
</ul>
</li>
</ul>
Key Duties and Responsibilities
<ul>
<li>
<ul>
<li>
<ol>
<li>Sales and Revenue Growth
<ul>
<li>Actively pursue revenue generation by promoting and selling company's diverse range of products, including Validators, Content Management Platforms, Passenger Information Displays, Ticket Vending Machines, and more.</li>
<li>Establish and nurture relationships with clients in both public and private sectors.</li>
</ul>
</li>
<li>Market Targeting and Expansion
<ul>
<li>Focus on mobility markets such as buses, railways, ferries, trucks, and their neighboring markets, including bus terminals, train stations, airports, and parking facilities.</li>
<li>Explore opportunities in high-traffic venues like universities, shopping malls, and office spaces.</li>
</ul>
</li>
<li>Business Development
<ul>
<li>Investigate contractors awarded relevant projects in the past, establish relationships, and pursue new business opportunities.</li>
<li>Develop and implement strategic plans to penetrate untapped markets and expand sales channels through trade shows, seminars, and product demonstrations.</li>
</ul>
</li>
<li>Market Research and Analysis
<ul>
<li>Conduct market research to understand trends, regulations, pricing, competitors, and industry challenges.</li>
<li>Identify strengths and weaknesses and create actionable business plans to support growth.</li>
</ul>
</li>
<li>Project Evaluation and Proposal Management
<ul>
<li>Analyze RFP documents to determine opportunities and assess feasibility.</li>
<li>Address project requirements by corresponding with stakeholders, identifying potential issues, and preparing accurate quotations.</li>
</ul>
</li>
<li>Customer Engagement
<ul>
<li>Provide detailed technical support to clients, ensuring their requirements are met and aligning solutions with their needs.</li>
<li>Represent the company professionally at industry events and meetings to foster client relationships.</li>
</ul>
</li>
</ol>
</li>
</ul>
</li>
</ul>
Required Qualification
<ul>
<li>
<ul>
<li>
<ul>
<li>Bachelor’s degree in Business, Engineering, or a related field.</li>
<li>Proven sales experience in technical or mobility-related industries.</li>
<li>Strong understanding of mobility markets and adjacent sectors, including relevant technologies and regulatory frameworks.</li>
<li>Excellent communication, negotiation, and relationship-building skills.</li>
<li>Experience reading and interpreting RFPs and developing proposals.</li>
</ul>
</li>
</ul>
</li>
</ul>
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8fiup3TIMZ

Technical Sales Representative

<h3>Job Description</h3>
Job DescriptionJoin our Team of Employee Owners!Why work for a company when you can own it?Cummins-Wagner Company, Inc. aims to remain the premier manufacturer's representative and distributor of mechanical equipment and machinery within our trading area. We serve the industrial, process, heating, cooling markets, and the waste water industry. Job Title: Application Engineer/ Technical Sales Department: Pennsylvania Service Department Location: Elizabethtown, Pennsylvania Reports To: Inside Sales Manager Job Overview Application Engineer/Technical Sales for a leading distributor of Pumps, Compressed Air, and Heat Transfer Equipment in the Industrial markets in central PA. Inside Sales / Applications Engineer activities include fielding customer inquiries; understanding and applying rotating equipment, preparing customer proposals, trouble-shooting and problem-solving, supporting pre-order and postorder processes, and building relationships with customers and principals. This position requires a motivated individual with a high level of organization and technical expertise to sufficiently support internal and external customers. Essential characteristics for this position include excellent communication skills, teamwork, attention to detail, and sense of urgency.Our most successful Application Engineer / Technical Sales Representatives:
<ul>
<li>Possess superior communication and organizational skills</li>
<li>Exhibit goal-oriented behaviors and time management principles</li>
<li>Apply extensive attention to detail to all tasks</li>
<li>Exude a customer-focused attitude </li>
<li>Have the ability to resolve problems as they arise</li>
<li>Telephone &amp; email reception for incoming service calls</li>
<li>Possess a High School Diploma, or equivalent</li>
<li>Strong written and verbal communication skills</li>
<li>Possess strong customer service, negotiation, and presentation skills, with in-depth product knowledge and the ability to build lasting client relationships</li>
<li>Review and evaluate technical specifications (industrial)</li>
<li>Training and experience with pumps and pump systems, compressed air, mechanical seals, and heat transfer equipment preferred*</li>
<li>Excellent computer proficiency is required, advanced Microsoft Excel is preferred*</li>
<li>Technical or Business degree required; Bachelor’s degree preferred*</li>
<li>Must be able to pass background and reference checks, as well as a drug test</li>
</ul>
Scope of responsibility:
Inside Sales &amp; Outside Sales Engineers work together to develop plans, strategies, tools, and work practices to drive sales and profitability by providing cost-effective solutions to their customers. Specific roles and responsibilities of Inside Sales Engineers include:
<ul>
<li>Product and market expertise</li>
<li>Effectively communicate with a broad array of customers including engineering, maintenance,and purchasing staff</li>
<li>Provide professional and prompt responses via phone, fax, email, in-person, etc.</li>
<li>Review and evaluate technical specifications (industrial)</li>
<li>Prepare quotations and proposals, and execute a follow-up process utilizing company tools and guidelines</li>
<li>Enter purchase orders into NetSuite and place orders with manufacturers using their systems and procedures as well</li>
<li>Expedite orders as needed to meet customer requirements. Facilitate communication and provide status updates to customers and sales engineers as needed</li>
<li>Provide technical &amp; administrative assistance to internal customers including sales, service, order entry, and parts staff</li>
<li>Maintain positive relationships with principals and establish effective marketing practices for their products</li>
<li>Keep an organized &amp; resourceful work environment</li>
<li>Occasional travel for training or other business purposes</li>
<li>Perform all other duties as assigned</li>
</ul>
Cummins-Wagner gives back to their employees:
<ul>
<li>Employee Stock Ownership Program</li>
<li>Bonus Program</li>
<li>Tuition and Certification Fee Assistance</li>
<li>401k Match</li>
<li>Flexible Spending Account</li>
<li>Comprehensive Health Insurance</li>
<li>Life Insurance</li>
<li>Long-Term Disability Insurance</li>
</ul>
 
Our History: Founded in 1960 by "Charlie" Cummins and "Chub" Wagner, Cummins-Wagner began as a one-product, two-employee Company in a one-room office. Without a well-recognized brand product line, their commitment to customer service was the Company's impressive strength. This commitment to customer service allowed the Company to grow and attract significant product lines. Recognizing that ownership inspired the dedication that resulted in their customer-driven business's success, they established an ESOP* and sold the Company to their employees in 1985. Today, the Company's strength comes from the product lines we represent and from the total dedication of over 250 Employee Owners to the principle of customer satisfaction. We appreciate the value of our impressive team and look forward to welcoming you! *As an "ESOP" company with 100% of the common stock universally and exclusively owned by the Employee Stock Ownership Trust (ESOT), employees are motivated to work for the long-term success of the Company to a degree unmatched by those of our competitors. ESOP companies generally outperform non-ESOP companies. For more information on ESOPs, visit <a href="http://www.esopassociation.org" target="_blank">www.esopassociation.org</a>. Cummins-Wagner Co. Inc. is an Equal Opportunity Employer and does not discriminate based on race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law.Cummins-Wagner Co. Inc. is a 100% Employee-Owned Company.

Application Engineer/ Technical Sales Representative

<h3>Job Description</h3>
It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. VXI is looking for highly motivated and qualified Customer Service Representatives to work full-time on-site in Morrow, GA in our world-class contact center. You will be responsible for providing exceptional customer service and support to our client's subscribers. These subscribers are part of a dedicated network for public safety agencies, and your role will involve assisting emergency service personnel, law enforcement agencies, and other public safety organizations. Your primary objective will be to address inquiries, troubleshoot technical issues, and ensure customer satisfaction. What You'll Be Doing 
<ul>
<li>Customer Support: Respond to incoming calls regarding inquiries from subscribers, addressing their questions, concerns, and technical issues in a timely and professional manner.</li>
<li>Troubleshooting: Diagnose and resolve technical problems related to subscriber devices, services, and applications. Offer step-by-step guidance to customers to ensure effective resolution of their issues.</li>
<li>Account Management: Assist customers with account-related tasks such as activating new lines, updating account information, processing billing inquiries, and providing information on available plans and services.</li>
<li>Product Knowledge: Maintain a comprehensive understanding of our client's offerings, including devices, network capabilities, and features. Stay up to date with new products, services, and promotions to provide accurate and relevant information to customers.</li>
<li>Escalation and Collaboration: Escalate complex issues to higher-level support or relevant departments while ensuring proper documentation of customer interactions.</li>
<li>Quality Assurance: Adhere to established call center guidelines, quality standards, and service-level agreements (SLAs) to deliver excellent customer service. Strive to achieve individual and team performance metrics and KPIs.</li>
<li>Documentation and Reporting: Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions, using designated software systems.</li>
</ul>
 Operating hours 
<ul>
<li>Monday-Sunday from 8am-11pm EST</li>
</ul>
***You must be available to work anytime during center operating hours including Saturdays, Sundays, and holidays *** Training 
<ul>
<li>Monday-Sunday from 8 am-11pm EST (Open availability needed. Training shift will be provided during interview and offer)</li>
<li>3 weeks of in-class paid training and 2 weeks on the phone paid training</li>
</ul>
*** You must be available to attend 100% of your training, no time can be missed *** What You Bring 
<ul>
<li>High school diploma or equivalent; further education or relevant certifications are a plus.</li>
<li>Prior experience in a customer service or call center environment is preferred.</li>
<li>Strong communication skills, both verbal and written, with the ability to explain technical concepts in a clear and concise manner.</li>
<li>Excellent problem-solving skills and the ability to remain calm and composed when handling challenging customer situations.</li>
<li>Familiarity with mobile devices, smartphones, and wireless networks is desirable.</li>
<li>Proficiency in using computer systems and software applications for data entry, documentation, and research.</li>
<li>Ability to multitask, manage time effectively, and work in a fast-paced environment.</li>
<li>Flexibility to work in shifts, including evenings, weekends, and holidays as required.</li>
</ul>
 What you will get 
<ul>
<li>Full Health Insurance (Medical, Dental, &amp; Vision)</li>
<li>Fun Work Environment</li>
<li>Abundant Advancement Opportunities Equal Opportunity Employer: disability/veteran</li>
<li>Cell phone benefits for employees - $25/month per line for unlimited phone, text and data. **Restriction may apply</li>
<li>Referral for Life Program ™- The referee receives a residual bonus every pay period</li>
</ul>
 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Inbound Customer Support Representative

<h3>Job Description</h3>
Job Description
300 Associate Group, a dynamic sales and customer acquisitions firm in Indianapolis, is looking for highly motivated individuals to join our team as Internet Sales Support Representatives. This Internet Sales Support Representative role is an exceptional entry-level opportunity for those ready to gain hands-on experience in the telecommunications industry, develop powerful technical support and sales enablement skills, and build a rewarding career by supporting the growth of essential internet services. As an Internet Sales Support Representative, you'll be on the front lines, providing crucial assistance to both our sales team and direct customers regarding internet services. Through comprehensive, hands-on training, you'll become an expert in various internet technologies, service plans, and common connectivity solutions. Your role will involve directly addressing inquiries, clarifying technical details, troubleshooting basic issues, and ensuring a seamless experience that empowers customers to choose and enjoy reliable internet service.
Key Responsibilities of the Internet Sales Support Representative
<ul>
<li>Serve as a primary direct contact for customers and businesses for inquiries specifically related to internet services</li>
<li>Provide essential pre-sales technical support and detailed product information directly to potential customers and post sales support in clarifying internet service specifics</li>
<li>Clarify internet service details, coverage availability, compatibility requirements, and benefits to ensure customers make informed decisions</li>
<li>Actively listen to customer concerns regarding internet connectivity or service, accurately diagnose basic issues, and deliver empathetic, solution-focused resolutions</li>
<li>Qualify leads for internet sales by assessing customer needs and technical feasibility</li>
<li>Collaborate directly with the sales team to ensure a smooth customer journey from initial interest to activated internet service</li>
<li>Process documentation related to internet service sign-ups, upgrades, or downgrades, ensuring accuracy and compliance</li>
<li>Proactively identify opportunities to support sales efforts through effective problem-solving, clear information sharing, and ensuring customer confidence in internet services.</li>
</ul>
Qualifications of the Internet Sales Support Representative
<ul>
<li>Relevant experience in direct customer service, technical support, retail, or other direct customer-facing roles where problem-solving was key.&nbsp;</li>
<li>Strong verbal communication and interpersonal skills with the ability to establish rapport and articulate information clearly</li>
<li>Proven active listening abilities and an empathetic approach to accurately assess and recommend solutions for customer needs related to internet services.</li>
<li>Demonstrated ability to problem-solve effectively&nbsp;</li>
<li>Maintains professionalism, patience, and composure in high-pressure or challenging situations&nbsp;</li>
<li>Exhibits a proactive, customer-first attitude with a strong focus on driving satisfaction and supporting sales success.</li>
</ul>

Internet Sales Support Representative

<h3>Job Description</h3>
Job DescriptionRequisition Title:&nbsp;Technical Service Representative 2 - PAC&nbsp;(045PN) US-FL-MelbourneDescription&nbsp;
Powertrain Assistance Center (PAC)
At Percepta,&nbsp;we bring first-class service across each market we support. As a&nbsp;Technical Representative II&nbsp;in&nbsp;Melbourne Florida, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying&nbsp;the satisfaction of being part of a unique culture.
What You’ll Be Doing&nbsp;
<ul>
<li>&nbsp; &nbsp; &nbsp; &nbsp; Receive inbound calls from competitive make dealerships and independent repair facilities regarding powertrain warranty claims adjudication per contract terms and contact handling processes.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Receive inbound calls from F/L dealerships, competitive make dealerships, independent repair facilities, and vehicle owners regarding warranty process/policy and claims adjudication per contract terms and contact handling processes.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Receive inbound calls from independent inspectors taking verbal inspections reports and documenting them in the appropriate systems.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Receive inbound emails from 3rd party vendors and process warranty claims for Motor craft products.</li>
<li>&nbsp; &nbsp; &nbsp; Review digital photographs and supporting documentation.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Provide real time powertrain related technical assistance to competitive make dealerships and independent repair facilities.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Perform detailed claim analysis and adjudication per contract terms and contact handling processes.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Place outbound calls to independent repair facilities and dealerships providing claim approval/denial details.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Communicate with dealers and repair facilities in a professional, knowledgeable, empathetic manner pertaining to claim adjudication and concerns if authorization will not be provided.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Provide assistance to F/L dealerships inquiring about the national powertrain network (NPN)</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Provide assistance to F/L dealerships submitting powertrain warranty registrations.</li>
<li>Properly log all dealer contacts into appropriate contact system, to allow for an accurate historical view of contacts from the CRC.</li>
</ul>
What You Bring to the Role&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;High School Diploma or equivalent
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Minimum 2-3 year of customer service experience
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training - preferred
A Bit More About Your Role
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to analyze repair shop diagnosis information to determine coverage eligibility
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to read and understand workshop manual and electrical schematics
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to speak confidently about repair procedures 
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficiency with part numbers and parts catalog supersession pertaining to powertrain assemblies 
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent interpersonal skills
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to use conflict resolution and negotiation skills to resolve difficult contacts from an automotive technical perspective
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Flexibility and adaptability in a fast-paced environment
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to analyze and solve problems
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Communicate and articulate in a professional and effective manner both verbally and written
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to provide technical coaching and feedback to TSR I &amp; II level agents
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to exercise independent judgment and decision making
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Reasoning ability and logical thinking
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong computer and typing skills – speed and accuracy of 40-60 WPM required
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Intermediate computer skills required, i.e. Web Browsing, Email
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Two years of customer service experience with an emphasis on chat required
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to maintain the highest level of confidentiality
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Basic knowledge of Microsoft Outlook, Excel, and Word preferred 
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to work in a team fostered environment
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to work in a multi-tasked environment, while prioritizing and organize work
About Percepta&nbsp;
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breath and play by them&nbsp;every&nbsp;day. As a Percepta team member, you can expect:&nbsp;&nbsp;
Culture of Service&nbsp;- to be treated like you are the customer from day one&nbsp;
Teamwork– belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions
Respect– a team that is accountable, dependable and gives you their full attention
Proactive– to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
Career&nbsp;Growth&nbsp;- lots of learning opportunities for aspiring minds
Diversity&nbsp;- be a part of our growing diverse and community-minded organization that is all about having fun!
Competitive Compensation&nbsp;– we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.

Technical Service Representative 2 - PAC

<h3>Job Description</h3>
Job DescriptionDescription:
SUMMARY
The purpose of this position is to provide technical support services to clients on IMDEX products, services, and solutions locally. This role is focused on supporting established and newly established clients.
 
About IMDEX
At IMDEX we are forever curious – we believe in shaping the future of mining by questioning the status quo, addressing our customers challenges, and setting new benchmarks for what can be achieved in our industry.
IMDEX is a leading global Mining-Tech company that enables drilling contractors and resource companies to safely find, mine and define orebodies with precision and at speed.
 
Our market leading AMC and REFLEX brands enable successful and cost-effective operations from exploration to production, in both surface and underground applications. Our head office is in Perth, Western Australia, with operations spanning APAC, North America, South America, Europe and Africa.
 
At IMDEX we provide a unique solution stack extending from drilling productivity tools to rock knowledge sensors through to our data management and analytics offering. Together this stack enables our clients to drill faster and smarter, obtain accurate subsurface data and receive critical information in real-time. The ultimate value this delivers is in enabling our drilling and resource company customers to maximize economic benefit in the identification, delineation and extraction of mineral resources globally.
 
Our rich global experience and diverse thinking drives all development within IMDEX. We are committed to solving unique problems and challenges for our customers while reducing environmental and social impacts to shape a better and more sustainable global industry. For further information visit <a href="http://www.imdexlimited.com" target="_blank">www.imdexlimited.com</a>.
 
THRIVING IN ROLE
<ul>
<li>Executing established client contact plans to support sales teams in product launches and build client relationships.</li>
<li>Acting as first point of contact for client queries and complaints and resolves these, referring complex issues to others and ensuring that the client receives an appropriate response.</li>
<li>Setting clear objectives for each service call or meeting; using standard materials to make a presentation to the client; and asking relevant questions to evaluate the client's level of interest and to identify and respond to areas requiring further information or explanation.</li>
<li>Acting as first point of contact for client queries and complex issues and ensuring that the client receives an appropriate response.</li>
<li>Building solutions based on understanding the client's aspirations from a deep understanding of the client's pain points and total business.</li>
</ul>
Requirements:
QUALIFICATIONS, SKILLS AND EXPERIENCE
<ul>
<li>Completion of Secondary education level.</li>
<li>Minimum of 2 years’ experience in a sales position, preferably in the Mining industry.</li>
<li>Mining industry experience preferred</li>
<li>Experience working with client relationship management systems (CRM).</li>
<li>Understanding of relevant industry processes and experience including drilling and mining.</li>
<li>Understanding of drilling optimization, rock knowledge and data analytics. Understanding of specific and companion IMDEX technologies (e.g. Gyros/Fluids) and their applications.</li>
</ul>
Why IMDEX is an Exciting Place to Work
At IMDEX we call it the ‘X Factor’. We have leading geoscience and engineering capabilities; world-class IP, product development, manufacturing facilities, precision instrumentation, an exciting pipeline of industry-changing technologies. Our global presence and client network is unparalleled. We have a fun, driven and diverse team that is encouraged to be innovative, speak-up and contribute to the ongoing success of our company.
We offer high caliber candidates:
<ul>
<li>A working environment that values innovation and creativity</li>
<li>The opportunity to work with a team of industry experts to deliver market leading technologies</li>
<li>Paid parental leave</li>
<li>Generous salary package</li>
<li>Flexible working arrangements</li>
<li>Career progression opportunities</li>
</ul>
Our employee values reflect the sort of organization we are and the kind of people we look for when looking for new people to join our business.
<ul>
<li>Together we thrive represents our commitment to a global and diverse team that shares knowledges across boundaries.</li>
<li>Forever curious demonstrates the IMDEX belief that we can shape the future of mining by questioning the status quo.</li>
<li>We're global game changers reflects our ability to solve unique problems for our global customers.</li>
<li>We go beyond is testament to our ability to create positive customer outcomes by delivering genuine value through efficient solutions.</li>
</ul>
IMDEX is an Equal Opportunity Employer committed to employing a diverse workforce and providing a workplace of respect and inclusiveness. IMDEX’s Board places great emphasis on ensuring our company is a safe, high performing and welcoming workplace.
The information submitted during the recruitment process will be stored and processed as per IMDEX Limited Privacy Policy found at <a href="https://www.IMDEXlimited.com/page/privacy-policy" target="_blank">https://www.IMDEXlimited.com/page/privacy-policy</a>
 
Agency calls and candidates will not be considered.

Technical Service Representative - Mining

<h3>Job Description</h3>
Job Description
Job Title: Technical Support Engineer (Software) 
Reports to: Technical Support Supervisor
Classification: Non-Exempt
Summary:
Technical Support Engineer (Software) will be responsible to handle software related escalations from customer support, coordinating technical, commercial, training, and logistic support between customers, field service engineers and management. Technical Support Engineer (Software) will coordinate stated activities with HQ technical support, Customer Support, R&amp;D, product management, QA, manufacturing, and Sales. The position will also function as onsite support during an equipment escalation, if required, within the North American geographic region.
Essential Duties and Responsibilities:
To perform this job successfully, the individual must be able to perform each of the primary duties satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
<ol>
<li>Planning and execution of assigned software specific tasks.</li>
<li>Execute independent testing and qualification of EVG equipment software.</li>
<li>Prepare, report, and communicate software specific topics to customer (risk analysis, change documentation, function test protocols).</li>
<li>Responsible for organizing, tracking, and filing all software revisions (for all relevant equipment types) for North America as required by HQ.</li>
<li>Participate and/or lead failure analysis with HQ R&amp;D departments.</li>
<li>Provide support to regional technical support team in all software specific matters, including log-file analysis and information acquisition.</li>
<li>Maintenance of all software products on customer equipment (patches, backups, version updates).</li>
<li>Perform data and performance analysis of the installed base at key customers. Ensure technical support issue tracking system is fully adhered to. Research internal and external equipment configuration inquiries.</li>
<li>Provide customer training for EVG applications like analytics, FabAutomation DataViewer and the like and help data parsing and understanding.</li>
<li>Develops, recommends and/or implements field and customer on-the-job training requirements. </li>
<li>Coordinates customer and affiliate meetings, teleconferences, visits, and support logistics.</li>
<li>Develops strategies with customers and onsite engineers for collection and reporting of equipment performance data and generation of reliability reports.</li>
<li>Visits customers and affiliates to review customer issues and provides required technical support and recommendations.</li>
</ol>
Additional Duties and Responsibilities:
<ol>
<li>Help troubleshoot SECS/GEM and other factory automation systems.</li>
<li>Develops and implements plans to increase productivity through tracking equipment performance and plan uptime improvement.</li>
<li>Keeps informed and trained on the company’s most current systems, methods, and procedures.</li>
<li>Prepares troubleshooting and repair guides for Best Known Methods.</li>
<li>Mentors and provides technical assistance and training to less experienced personnel.</li>
<li>Exhibits good housekeeping practices in all work areas.</li>
</ol>
Qualifications / Education / Skills and Experience
<ol>
<li>This position requires an associate degree or bachelor’s degree in a related engineering field or up to three (3) years of experience installing/repairing semiconductor/electronic production equipment.</li>
<li>At least two (2) years of experience with an EVG tool platform, preferred.</li>
<li>Strong technical knowledge of electronics at a level to troubleshoot from schematics and understand functions of standard electronic components.</li>
<li>Advanced electromechanical troubleshooting skills.</li>
<li>Knowledge of statistical process control.</li>
<li>Familiarity with common tools and understanding of vacuum systems, motors, encoders, hydraulics, pneumatics, and robotics.</li>
<li>Knowledge of quality improvement process methods and terminology.</li>
<li>Ability to identify and solve advanced process-related system problems.</li>
<li>Strong customer support and interpersonal skills to be able to interface with Field Service Engineers and customers under stressful conditions while maintaining a professional demeanor, respect, and courtesy at all times.</li>
<li>Ability to communicate and demonstrate professional conduct with all levels of Management and personnel.</li>
<li>Strong organizational skills.</li>
<li>Complete understanding of international logistics ad project schedule/management.</li>
<li>Must possess skills that can assist with cross-functional team building.</li>
<li>Must have strong negotiation skills and understanding of other cultures. </li>
<li>Must have strong PC skills including Word, Excel, PowerPoint, and Windows (knowledge of SAP, Canbus, and Motion controllers preferred).</li>
<li>Must be able to work extended hours and/or flexible shifts, as required.</li>
<li>Must be able to travel domestically and internationally overnight, as needed, up to 30% of the time. Must possess a valid passport.</li>
</ol>
Physical Demands:
<ol>
<li>While performing duties of this job, individual is regularly required to stand, sit, reach with hand and arms, stoop, kneel, crouch, crawl and lift/move up to 50 pounds. Visual acuity required. Individual is required to use hands to finger, handle or feel objects, tools, or controls frequently and be able to reach with hand and arms above shoulder level occasionally.</li>
<li>Ability to wear proper cleanroom attire and work inside the fab/cleanroom up to 30% of the time.</li>
</ol>
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. 
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. 
 
PI95954dbba9e9-25405-37254885

Technical Support Engineer (Software)

<h3>Job Description</h3>
Job Description
Job Title: Technical Support Engineer (Software) 
Reports to: Technical Support Supervisor
Classification: Non-Exempt
Summary:
Technical Support Engineer (Software) will be responsible to handle software related escalations from customer support, coordinating technical, commercial, training, and logistic support between customers, field service engineers and management. Technical Support Engineer (Software) will coordinate stated activities with HQ technical support, Customer Support, R&amp;D, product management, QA, manufacturing, and Sales. The position will also function as onsite support during an equipment escalation, if required, within the North American geographic region.
Essential Duties and Responsibilities:
To perform this job successfully, the individual must be able to perform each of the primary duties satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
<ol>
<li>Planning and execution of assigned software specific tasks.</li>
<li>Execute independent testing and qualification of EVG equipment software.</li>
<li>Prepare, report, and communicate software specific topics to customer (risk analysis, change documentation, function test protocols).</li>
<li>Responsible for organizing, tracking, and filing all software revisions (for all relevant equipment types) for North America as required by HQ.</li>
<li>Participate and/or lead failure analysis with HQ R&amp;D departments.</li>
<li>Provide support to regional technical support team in all software specific matters, including log-file analysis and information acquisition.</li>
<li>Maintenance of all software products on customer equipment (patches, backups, version updates).</li>
<li>Perform data and performance analysis of the installed base at key customers. Ensure technical support issue tracking system is fully adhered to. Research internal and external equipment configuration inquiries.</li>
<li>Provide customer training for EVG applications like analytics, FabAutomation DataViewer and the like and help data parsing and understanding.</li>
<li>Develops, recommends and/or implements field and customer on-the-job training requirements. </li>
<li>Coordinates customer and affiliate meetings, teleconferences, visits, and support logistics.</li>
<li>Develops strategies with customers and onsite engineers for collection and reporting of equipment performance data and generation of reliability reports.</li>
<li>Visits customers and affiliates to review customer issues and provides required technical support and recommendations.</li>
</ol>
Additional Duties and Responsibilities:
<ol>
<li>Help troubleshoot SECS/GEM and other factory automation systems.</li>
<li>Develops and implements plans to increase productivity through tracking equipment performance and plan uptime improvement.</li>
<li>Keeps informed and trained on the company’s most current systems, methods, and procedures.</li>
<li>Prepares troubleshooting and repair guides for Best Known Methods.</li>
<li>Mentors and provides technical assistance and training to less experienced personnel.</li>
<li>Exhibits good housekeeping practices in all work areas.</li>
</ol>
Qualifications / Education / Skills and Experience
<ol>
<li>This position requires an associate degree or bachelor’s degree in a related engineering field or up to three (3) years of experience installing/repairing semiconductor/electronic production equipment.</li>
<li>At least two (2) years of experience with an EVG tool platform, preferred.</li>
<li>Strong technical knowledge of electronics at a level to troubleshoot from schematics and understand functions of standard electronic components.</li>
<li>Advanced electromechanical troubleshooting skills.</li>
<li>Knowledge of statistical process control.</li>
<li>Familiarity with common tools and understanding of vacuum systems, motors, encoders, hydraulics, pneumatics, and robotics.</li>
<li>Knowledge of quality improvement process methods and terminology.</li>
<li>Ability to identify and solve advanced process-related system problems.</li>
<li>Strong customer support and interpersonal skills to be able to interface with Field Service Engineers and customers under stressful conditions while maintaining a professional demeanor, respect, and courtesy at all times.</li>
<li>Ability to communicate and demonstrate professional conduct with all levels of Management and personnel.</li>
<li>Strong organizational skills.</li>
<li>Complete understanding of international logistics ad project schedule/management.</li>
<li>Must possess skills that can assist with cross-functional team building.</li>
<li>Must have strong negotiation skills and understanding of other cultures. </li>
<li>Must have strong PC skills including Word, Excel, PowerPoint, and Windows (knowledge of SAP, Canbus, and Motion controllers preferred).</li>
<li>Must be able to work extended hours and/or flexible shifts, as required.</li>
<li>Must be able to travel domestically and internationally overnight, as needed, up to 30% of the time. Must possess a valid passport.</li>
</ol>
Physical Demands:
<ol>
<li>While performing duties of this job, individual is regularly required to stand, sit, reach with hand and arms, stoop, kneel, crouch, crawl and lift/move up to 50 pounds. Visual acuity required. Individual is required to use hands to finger, handle or feel objects, tools, or controls frequently and be able to reach with hand and arms above shoulder level occasionally.</li>
<li>Ability to wear proper cleanroom attire and work inside the fab/cleanroom up to 30% of the time.</li>
</ol>
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. 
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. 
 
PI8416e3b74486-25405-37106109

<h3>Job Description</h3>
Job DescriptionRequisition Title:&nbsp;Technical Service Representative II&nbsp;(045PN) US-FL-MelbourneDescription&nbsp;
Powertrain Assistance Center (PAC)
At Percepta,&nbsp;we bring first-class service across each market we support. As a&nbsp;Technical Representative II&nbsp;in&nbsp;Melbourne Florida, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying&nbsp;the satisfaction of being part of a unique culture.
What You’ll Be Doing&nbsp;
<ul>
<li>&nbsp; &nbsp; &nbsp; &nbsp; Receive inbound calls from competitive make dealerships and independent repair facilities regarding powertrain warranty claims adjudication per contract terms and contact handling processes.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Receive inbound calls from F/L dealerships, competitive make dealerships, independent repair facilities, and vehicle owners regarding warranty process/policy and claims adjudication per contract terms and contact handling processes.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Receive inbound calls from independent inspectors taking verbal inspections reports and documenting them in the appropriate systems.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Receive inbound emails from 3rd party vendors and process warranty claims for Motor craft products.</li>
<li>&nbsp; &nbsp; &nbsp; Review digital photographs and supporting documentation.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Provide real time powertrain related technical assistance to competitive make dealerships and independent repair facilities.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Perform detailed claim analysis and adjudication per contract terms and contact handling processes.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Place outbound calls to independent repair facilities and dealerships providing claim approval/denial details.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Communicate with dealers and repair facilities in a professional, knowledgeable, empathetic manner pertaining to claim adjudication and concerns if authorization will not be provided.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Provide assistance to F/L dealerships inquiring about the national powertrain network (NPN)</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Provide assistance to F/L dealerships submitting powertrain warranty registrations.</li>
<li>Properly log all dealer contacts into appropriate contact system, to allow for an accurate historical view of contacts from the CRC.</li>
</ul>
What You Bring to the Role&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;High School Diploma or equivalent
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Minimum 2-3 year of customer service experience
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training - preferred
A Bit More About Your Role
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to analyze repair shop diagnosis information to determine coverage eligibility
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to read and understand workshop manual and electrical schematics
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to speak confidently about repair procedures 
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficiency with part numbers and parts catalog supersession pertaining to powertrain assemblies 
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent interpersonal skills
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to use conflict resolution and negotiation skills to resolve difficult contacts from an automotive technical perspective
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Flexibility and adaptability in a fast-paced environment
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to analyze and solve problems
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Communicate and articulate in a professional and effective manner both verbally and written
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to provide technical coaching and feedback to TSR I &amp; II level agents
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to exercise independent judgment and decision making
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Reasoning ability and logical thinking
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong computer and typing skills – speed and accuracy of 40-60 WPM required
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Intermediate computer skills required, i.e. Web Browsing, Email
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Two years of customer service experience with an emphasis on chat required
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to maintain the highest level of confidentiality
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Basic knowledge of Microsoft Outlook, Excel, and Word preferred 
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to work in a team fostered environment
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to work in a multi-tasked environment, while prioritizing and organize work
About Percepta&nbsp;
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breath and play by them&nbsp;every&nbsp;day. As a Percepta team member, you can expect:&nbsp;&nbsp;
Culture of Service&nbsp;- to be treated like you are the customer from day one&nbsp;
Teamwork– belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions
Respect– a team that is accountable, dependable and gives you their full attention
Proactive– to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
Career&nbsp;Growth&nbsp;- lots of learning opportunities for aspiring minds
Diversity&nbsp;- be a part of our growing diverse and community-minded organization that is all about having fun!
Competitive Compensation&nbsp;– we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.

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